Ford Low Cab Forward 2008 Warranty

CUSTOMER ASSISTANCE

Your satisfaction is our #1 goal. If you have questions or concerns about
your vehicle, we suggest you follow these steps:

1. Contact your Sales Representative or Service Advisor at your selling/
servicing dealership.

2. If the inquiry or concern remains unresolved, contact the Sales Man­ager or Service Manager at the dealership.

3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.

In the United States:

Ford Motor Company

Commercial Vehicle Hotline

16800 Executive Pl. Dr.

Dearborn, MI 48126-4207

1-800-343-5338

www.fleet.ford.com

In Caribbean, Central America, Israel and
Sub-Saharan Africa:

Ford Motor Company

Worldwide Market Operations

Attention: Owner Relations

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, MI 48101

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Middle East & North Africa:

Ford Middle East & North Africa

Customer Assistance Center
API World Tower, 17th Floor

Sheikh Zayed Road

Dubai, United Arab Emirates

Telephone: [phone]

Fax: [phone]

E-mail: [e-mail]

In Canada:

Ford Motor Company

of Canada, Limited

Customer Relationship Centre

P.O. Box 2000

Oakville, Ontario L6J 5E4

1-800-565-3673 (FORD)

In Puerto Rico and Virgin Islands:

Ford International Business

Development, Inc.

Customer Assistance Center

P.O. Box 11957

Caparra Heights Station

San Juan, PR 00922-1957

Telephone: [phone] Ext. 233

Fax: [phone]

E-mail: [e-mail]

Table of Contents

1. INTRODUCTION 1

IMPORTANT INFORMATION YOU SHOULD KNOW

2.
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Your Vehicle 2
Maintain Your Vehicle Properly 2
Do Warranties Apply in Other Countries? 3
Where to Go for Service 3
If You Need Emergency Service 4
Who Pays for Warranty Repairs? 4
Other Manufacturers’ Warranties 4

3. THE NEW TRUCK LIMITED WARRANTY FOR
YOUR 2008-MODEL TRUCK 5

Limitations and Disclaimers 5
What Is Covered? 8
What Is Not Covered? 11

4. ROADSIDE SERVICE ASSISTANCE
(United States, Puerto Rico, and U.S. Virgin Islands)

5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 15

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTY 17

What Is Covered? 18
What Is Not Covered? 18

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 19

8. NOISE EMISSIONS WARRANTY 21

9. FORD EXTENDED SERVICE PLAN 22

10. HOW TO APPLY FOR A DELAYED WARRANTY
START DATE OR IN-TRANSIT MILEAGE
ACCUMULATION EXTENSION 23

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1. Introduction

Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.

This booklet explains in detail the warranty coverage that applies to your
2008-model Ford truck. If you bought a previously owned 2008-model
truck, you are eligible for any remaining warranty coverage.

The warranty includes:

• New Truck Limited Warranty (pages 5-13)

• Emissions Defect Warranties which covers your emission control

system (pages 15-20)

• Noise Emissions Warranty (page 21)

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2. Important information you should know

IF YOU NEED CUSTOMER ASSISTANCE

Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in Customer
Assistance on the front page of this booklet.

If you require assistance directly from Ford Motor Company, contact the

Fleet Customer Information Center at 1-800-343-5338, or refer to
www.ford.com.

KNOW WHEN YOUR WARRANTY BEGINS

Your Warranty Start Date is the day you take delivery of your new ve­hicle or the day it is first put into service, whichever occurs first. Under
certain conditions, you may be eligible to request a delayed warranty
start date or intransit mileage accumulation extension. See page 23 to
see if you are eligible and for instructions on how to apply for this
change.

CHECK YOUR VEHICLE

We try to check vehicles carefully at the assembly plant and the dealer­ship, and we usually correct any damage to paint, sheet metal, uphol­stery, or other appearance items. But occasionally something may slip
past us, and a customer may find that a vehicle was damaged before he
or she took delivery. If you see any damage when you receive your ve­hicle, notify your dealership within one week of the delivery date.

MAINTAIN YOUR VEHICLE PROPERLY

Your vehicle contains an Owner Guide which indicates the scheduled
maintenance required for your vehicle. Proper maintenance guards
against major repair expenses resulting from neglect or inadequate main­tenance, and may help increase the value you receive when you sell or
trade your vehicle.

It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering specifica­tions. Failure to perform maintenance as specified in the Owner Guide

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will invalidate warranty coverage on parts affected by the lack of mainte­nance. Make sure that receipts for completed maintenance work are re­tained with the vehicle.

Your Ford Motor Company dealer has factory-trained technicians who
can perform the required maintenance using genuine Ford parts. The
dealership looks forward to meeting your every service need to maximize
your satisfaction with your vehicle.

DO WARRANTIES APPLY IN OTHER COUNTRIES?

The New Truck Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:

• it was originally purchased through Ford Worldwide Direct Marketing
Operations dealers or the Military Sales Program; or

• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S. Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.

If you meet either of these two requirements, you do have warranty cov­erage when you travel with this vehicle outside the United States, U.S.
Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country for a repair
that is covered under U.S. warranty. If this happens, be sure to save the
paid repair order or invoice. You should present this document to a U.S.
Ford Motor Company dealer for warranty refund consideration. Refer to
www.Ford.com for additional customer assistance reference information.

WHERE TO GO FOR SERVICE

When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to an­other Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all deal­ers are authorized to perform all warranty repairs. That means that, de­pending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Fleet Customer Information Center at 1-800-343-5338,
or www.ford.com.

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IF YOU NEED EMERGENCY SERVICE

If you need parts and service information away from your local servicing
dealer’s area, call the Fleet Customer Information Center at
1-800-343-5338. If you have an emergency and Ford, Motorcraft, or re­manufactured parts authorized by Ford Motor Company are not readily
available from a Ford dealer, you may choose to use other parts to get
the repairs done quickly. If you decide to use parts other than Ford or
Motorcraft parts, or remanufactured parts authorized by Ford, you
should be aware that they may not be equivalent to Ford parts in perfor­mance, quality, and durability. If you use replacement parts other than
those recommended by Ford Motor Company, Ford Motor Company does
not warrant these parts and will not be responsible for any damage they
may cause to your truck.

WHO PAYS FOR WARRANTY REPAIRS?

You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.

Some states may require a tax on all or a portion of warranty repairs.
Where state law allows, the tax must be paid by you, the owner of the
vehicle.

Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call the Fleet Customer Informa-
tion Center at 1-800-343-5338 or www.ford.com to learn whether
any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.

OTHER MANUFACTURERS’ WARRANTIES

The warranty coverage on tires is usually based on tread wear. Because
the tires on your vehicle are warranted by the tire manufacturer and not
by Ford Motor Company or your selling dealer, you should check the tire
warranty or consult an authorized dealer or distributor of the tire manu­facturer.

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3. The New Truck Limited Warranty

LIMITATIONS AND DISCLAIMERS

All of the warranties in this booklet are subject to the following limita­tions and disclaimers:

The warranties in this booklet are the only warranties applicable to
your vehicle. There are no other warranties, express or implied, in­cluding, but not limited to, any implied warranties of merchantability
or fitness for a particular purpose. Ford Motor Company does not as­sume or authorize anyone to assume for it any other obligation or li­ability in connection with your truck or this warranty.

Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to ve­hicles previously built or sold.

Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar ac­commodations to other owners of similar vehicles.

As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner Guide and Scheduled Maintenance Guide. Ford recommends
that you maintain copies of all maintenance records and receipts for
review by Ford.

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Ford Motor Company and your dealer are not responsible for any time
or income that you lose, for any inconvenience you might be caused,
for the loss of your transportation, or use of your vehicle, the cost of
rental vehicles, fuel, telephone, travel, meals, or lodging, the loss of
personal or commercial property, the loss of revenue or for any other
incidental or consequential damages you may have.

Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.

You may not bring any warranty-related claim as a class representa­tive, a private attorney general, a member of a class of claimants or in
any other representative capacity.

Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.

The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle.

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This chart gives a general summary of your coverage under the New
Truck Limited Warranty. Please refer to the description of warranty cov­erage for more specific information.

For each type of coverage, the chart shows two measures:

• months/years in service

• miles driven

The measure that occurs first determines how long your coverage lasts.

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WHAT IS COVERED?

Your NEW TRUCK LIMITED WARRANTY gives you specific legal rights.
You may have other rights that vary from state to state. Under your New
Truck Limited Warranty if:

- your Ford vehicle is properly operated and maintained, and

- was taken to a Ford dealership for a warranted repair during the war-

ranty period, then authorized Ford Motor Company dealers will, with­out charge, repair, replace, or adjust all parts on your vehicle that mal­function or fail during normal use during the applicable Coverage
Period due to a manufacturing defect in factory-supplied materials or
factory workmanship.

This warranty does not mean that each Ford vehicle is defect free. De­fects may be unintentionally introduced into vehicles during the design
and manufacturing processes and such defects could result in the need
for repairs. For this reason, Ford provides the New Truck Limited War­ranty in order to remedy any such defects that result in vehicle part mal­function or failure during the warranty period.

The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This ex­clusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized dealers, is willing and able to re­pair, replace, or adjust defective parts in the prescribed manner. Ford’s
liability, if any, shall in no event exceed the cost of correcting manufac­turing defects as herein provided and upon expiration of this warranty,
any such liability shall terminate.

Conditions that are not covered by the New Truck Limited Warranty are
described on pages 11-13. When making warranty repairs on your ve­hicle, the dealer will use Ford or Motorcraft parts or remanufactured or
other parts that are authorized by Ford, at the discretion of Ford or the
Ford dealership.

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