Ford F-650 2002, F-750 2002 Warranty

CUSTOMER ASSISTANCE
Your satisfaction is our #1 goal. If you have questions or concerns about your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/ servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48126
1-800-392-3673 (FORD)
TDD for the hearing impaired:
1-800-232-5952
Ford Motor Company of Canada, Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In Canada:
In the Caribbean, Central America, Israel and Sub-Saharan Africa:
Ford Motor Company
Worldwide Market Operations
Attention: Owner Relations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, MI 48101
Telephone: (313) 594-4857
Fax: (313) 390-0804
E-mail: wdmocac@ford.com
Ford International Business Development, Inc.
Customer Assistance Center
P.O. Box 11957
Caparra Heights Station
San Juan, PR 00922-1957
Telephone: (787) 782-5959 Ext. 233
Fax: (787) 781-8975
E-mail: prcac@ford.com
Ford Middle East & North Africa
Customer Assistance Center
API World Tower, 17th Floor
Sheikh Zayed Road
Dubai, United Arab Emirates
Telephone: 971-4-3326084
Fax: 971-4-3327299
E-mail: menacac@ford.com
In the Middle East and North Africa:
In Puerto Rico and the Virgin Islands:
Table of Contents
1. INTRODUCTION 1
2. IMPORTANT INFORMATION YOU SHOULD KNOW 2 If You Need Customer Assistance 2 Know When Your Warranty Begins 2 Check Your Vehicle 2 Maintain Your Vehicle Properly 2 Do Warranties Apply in Other Countries? 3 Where to Go for Service 3 If You Need Emergency Service 4 Who Pays for Warranty Repairs? 4 Other Manufacturers’Warranties 4
3. THE NEW TRUCK LIMITED WARRANTY FOR YOUR 2002 -MODEL TRUCK 5
What Is Covered? 8 What Is Not Covered? 9
4. ROADSIDE SERVICE ASSISTANCE (United States, Puerto Rico, and U.S. Virgin Islands) 12
5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES 13
6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTY 15
What Is Covered? 17 What Is Not Covered? 17
7. ADDITIONAL INFORMATION ABOUT YOUR EMISSIONS WARRANTY COVERAGE, UNDER FEDERAL AND CALIFORNIA REQUIREMENTS 18
8. NOISE EMISSIONS WARRANTY 21
9. FORD EXTENDED SERVICE PLAN 22
10. HOW TO APPLY FOR A DELAYED WARRANTY START DATE OR IN-TRANSIT MILEAGE ACCUMULATION EXTENSION 23
Ford Motor Company and your selling dealer thank you for selecting one of our quality products. Our commitment to you and your vehicle begins with quality protection and service.
This booklet explains in detail the warranty coverage that applies to your 2002-model Ford truck. If you bought a previously owned 2002-model truck, you are eligible for any remaining warranty coverage.
The warranty includes:
New Truck Limited Warranty (pages 5-11)
Emissions Defect Warranty
which covers your emission control system (pages 13-20)
Noise Emissions Warranty (page 21)
Ford Motor Company or Ford Motor Vehicle Assurance Company (a subsidiary of Ford Motor Company), The American Road, Dearborn, MI 48121 provides the New Truck Limited Warranty (pages 5-11). Ford Motor Company provides the Emissions Defect Warranty and the Noise Emissions Warranty (page 21).
If you are interested in knowing whether the warranty coverage is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, call the Fleet Customer Information Center at 1-800-343-5338. The warranty coverage you receive and your dealer’s handling of any warranty covered repair will be the same regardless of the warranty provider.
1. Introduction
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2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your automotive needs. Please follow the procedures outlined in Customer Assistance on the front page of this booklet.
If you require assistance directly from Ford Motor Company, contact the Fleet Customer Information Center at 1-800-343-5338, or refer to www.ford.com.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service, whichever occurs first. Under certain conditions, you may be eligible to request a delayed warranty start date or in­transit mileage accumulation extension. See page 23 to see if you are eligible and for instructions on how to apply for this change.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that a vehicle was damaged before he or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week of the delivery date.
MAINTAIN YOUR VEHICLE PROPERLY
Your vehicle contains an Owner Guide which indicates the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, and may help increase the value you receive when you sell or trade your vehicle.
It is your responsibility to make sure all of the scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform maintenance as specified in the Owner Guide will invalidate warranty coverage on parts affected by the lack of maintenance. Make sure that receipts for completed maintenance work are retained with the vehicle.
Your Ford Motor Company dealer has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership looks forward to
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meeting your every service need to maximize your satisfaction with your vehicle.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranty described in this booklet apply to your vehicle if:
it was originally purchased through Ford Worldwide Direct Marketing
Operations dealers or the Military Sales Program; or
it was originally sold or leased by Ford Motor Company or one of its dealers
in the United States or U.S. Federalized Territories, and it was originally registered/licensed and operated in the United States, U.S. Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S. Federalized Territories, or Canada. In some cases, however, you may have to pay the servicing Ford dealer in a foreign country for a repair that is covered under U.S. warranty. If this happens, be sure to save the paid repair order or invoice. You should present this document to a U.S. Ford Motor Company dealer for warranty refund consideration. Refer to www.Ford.com for additional customer assistance reference information.
WHERE TO GO FOR SERVICE
When you need warranty repairs, your selling dealer would like you to return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs. Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed, the vehicle may need to be taken to another dealer. If a particular dealership cannot assist you, then contact the Fleet Customer Information Center at 1-800-343-5338, or www.ford.com.
If your vehicle is equipped with:
a diesel engine manufactured by Caterpillar, Cummins, or
a transmission manufactured by Allison,
warranty service on the engine or transmission may be performed only by Ford dealerships that are authorized to service these engines or transmissions, or by other dealerships or distributors authorized by the manufacturer of the Caterpillar or Cummins diesel engines or Allison transmission.
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IF YOU NEED EMERGENCY SERVICE
If you need parts and service information away from your local servicing dealer’s area, call the Fleet Customer Information Center at 1-800-343-5338. If you have an emergency and Ford, Motorcraft, or remanufactured parts authorized by Ford Motor Company are not readily available from a Ford dealer, you may choose to use other parts to get the repairs done quickly. If you decide to use parts other than Ford or Motorcraft parts, or remanufactured parts authorized by Ford or Ford Motor Vehicle Assurance Company, you should be aware that they may not be equivalent to Ford parts in performance, quality, and durability. If you use replacement parts other than those recommended by Ford Motor Company, neither Ford Motor Company nor Ford Motor Vehicle Assurance Company warrants these parts and will not be responsible for any damage they may cause to your truck.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for covered warranty repairs made during the warranty periods for Basic, Corrosion, or Frame Coverage.
Some states may require a tax on all or a portion of warranty repairs. Where state law allows, the tax must be paid by you, the owner of the vehicle.
Sometimes Ford may offer a special adjustment program to pay all or part of the cost of certain repairs beyond the terms of the applicable warranty. Check with your dealer or call the Fleet Customer Information Center at 1-800-343-5338 or www.ford.com to learn whether any adjustment program is applicable to your vehicle. Please have your vehicle identification number available.
OTHER MANUFACTURERS’ WARRANTIES
The warranty coverage in this booklet deals only with Ford Motor Company or Ford Motor Vehicle Assurance Company warranties. Some parts of your vehicle are not manufactured by Ford and are warranted by another manufacturer (including Caterpillar and Cummins diesel engines and Allison transmissions). Check with your selling dealer for information about which of your vehicle’s parts are covered by warranties from other manufacturers.
The warranty coverage on tires is usually based on tread wear. Because the tires on your vehicle are warranted by the tire manufacturer and not by Ford Motor Company or Ford Motor Vehicle Assurance Company or your selling dealer, you should check the tire warranty or consult an authorized dealer or distributor of the tire manufacturer.
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5
THE NEW TRUCK LIMITED WARRANTY
The New Truck Limited Warranty on your 2002-model F-650/F-750 truck gives you three kinds of warranty:
• Basic Coverage
• Corrosion Coverage
• Frame Coverage
Ford truck dealers will repair, replace, or adjust all parts that are found to be defective in factory-supplied materials or workmanship, with the following exceptions:
• Diesel engines (manufactured by Caterpillar or Cummins)
• Allison transmissions
• Tires
• Non-Ford components (see page 4 for explanation)
The parts listed above are warranted by their respective manufacturers and not by Ford Motor Company or Ford Motor Vehicle Assurance Company.
Defects covered by this warranty must occur during the warranty coverage periods under normal use of the truck in the United States, Canada, or U.S. Federalized Territories.
When making warranty repairs, the dealer will use Ford or Motorcraft parts or remanufactured parts that are authorized by Ford Motor Company.
Damage or other items that are not covered by the New Truck Limited Warranty are described on pages 9-11.
3. The new truck limited warranty for your 2002-model truck
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YOUR LEGAL RIGHTS UNDER THE NEW TRUCK LIMITED WARRANTY
Your New Truck Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state.
The New Truck Limited Warranty is the only warranty applicable to your vehicle. Except as specifically provided in the New Truck Limited Warranty, there are no other warranties, express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. Neither Ford Motor Company nor Ford Motor Vehicle Assurance Company assumes or authorizes anyone to assume for it any other obligation or liability in connection with your truck or this warranty.
Ford Motor Company, Ford Motor Vehicle Assurance Company and your dealer are not responsible for any time that you lose, for any inconvenience you might be caused, for the loss of your transportation, or for any other incidental or consequential damages you may have.
NOTE: This information about the limitations on incidental and consequential damages under the New Truck Limited Warranty also applies to the Emissions Defect Warranty and the Noise Emissions Warranty that are described on pages 13-21.
This chart gives a general summary of your coverage under the New Truck Limited Warranty. Please refer to the description of warranty coverage for more specific information.
For each type of coverage, the chart shows two measures:
months/years in service
miles driven
The measure that occurs first determines how long your coverage lasts.
For more details on coverage, see:
What Is Covered? (page 8)
What Is Not Covered? (pages 9-11)
Warranty Coverage for 2002-Model
F-650/F-750 Truck
(years or miles, whichever occurs first)
Your truck may have a separate engine warranty coverage provided by the engine manufacturer. See the information provided to you by the engine manufacturer.
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COVERAGE
Basic
Corrosion
Emissions – Federal
Emissions – California
Frame
Noise Emissions
Unlimited Miles
Two
Years
Three Years
Four
Years
Five
Years
Life of
Truck
Unlimited Miles
100,000 Miles
100,000 Miles
Unlimited Miles
8
WHAT IS COVERED?
Basic Coverage
Basic coverage for the F-650/F-750 truck begins at the warranty start date and extends for 2 years, regardless of miles driven.
Corrosion Coverage
Corrosion coverage begins at the warranty start date and covers cab sheet metal panels against corrosion due to a defect in factory-supplied materials or workmanship.
The coverage period for corrosion depends on the type of damage that occurs. There are two types of damage:
If corrosion causes perforation (holes) in the cab sheet metal panels, coverage lasts for 3 years, regardless of the miles driven.
If corrosion does not cause holes and is not the result of usage and/or environmental conditions coverage lasts for 2 years, regardless of the miles driven.
For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty our policy is to cover paint damage due to airborne material for 12 months or 12,000 miles, whichever occurs first.
Frame Coverage
The frame of your F-650/F-750 truck is covered against defects in factory­supplied materials or workmanship. Frame coverage begins at the warranty start date and extends for 5 years, regardless of miles driven.
Neither Ford Motor Company nor Ford Motor Vehicle Assurance Company warrants the diesel engines manufactured by Caterpillar or Cummins or the transmission manufactured by Allison.
Complete details of the warranty coverage on these diesel engines or transmissions can be found in the manufacturer’s service policy or operator’s manual. If this information is not in the truck when you receive it, you may get a copy at the service center for your diesel engine or Allison transmission. Your Ford dealer can help you locate the manufacturer’s service center in your area.
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