Ford F-650 2000, F-750 2000 Warranty
CUSTOMER ASSIST ANCE
Your satisfaction is our #1 goal. If you have questions or concerns about your
vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/
servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or
Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level, please
contact the Ford Customer Assistance Center.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48126
1-800-392-3673 (FORD)
TDD for the hearing impaired:1-800-232-5952
Ford Motor Company of Canada,Limited
Customer Assistance Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Ford Motor Company
Worldwide Direct Marketing Operations
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park,MI 48101
Telephone: (313) 594-4857
Fax:(313) 390-0804
Outside the United States or Canada:
In Canada:
Table of Contents
1. INTRODUCTION 1
2. IMPORTANT INFORMATION YOU SHOULD KNOW 2
If You Need Customer Assistance 2
Know When Your Warranty Begins 2
Check Y our Vehicle 2
Maintain Your Vehicle Properly 2
Do Warranties Apply in Other Countries? 3
Where to Go for Service 3
If You Need Emergency Service 4
Who Pays for Warranty Repairs? 4
Other Manufacturers’ Warranties 4
3. THE NEW TRUCK LIMITED WARRANTY FOR YOUR
2000-MODEL TRUCK 5
What Is Covered? 8
What Is Not Covered? 9
4. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES 12
5. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTY 14
What Is Covered? 16
What Is Not Covered? 16
6. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS 17
7. NOISE EMISSIONS WARRANTY 20
8. MORE PROTECTION FOR YOUR VEHICLE 21
9. HOW TO APPL Y FOR A DELAYED WARRANTY
START DATE OR IN-TRANSIT MILEAGE
ACCUMULATION EXTENSION 22
Ford Motor Company and your selling dealer thank you for selecting one of
our quality products. Our commitment to you and your vehicle begins with
quality protection and service.
This booklet explains in detail the warranty coverage that applies to your
2000-model Ford truck. If you bought a previously owned 2000-model truck,
you are eligible for any remaining warranty coverage.
The warranty includes:
• Ne w T ruck Limited W arranty (pages 5-11)
• Emissions Defect Warranty
which covers your emission control system (pages 12-19)
• Noise Emissions Warranty (page 20)
Ford Motor Company or Ford Motor Vehicle Assurance Company (a subsidiary
of Ford Motor Company, The American Road, Dearborn, MI 48121) provides
the New T ruck Limited W arranty (pages 5-11). Ford Motor Company provides
the Emissions Defect Warranty and the Noise Emissions Warranty (page 20).
If you are interested in knowing whether the warranty coverage is provided by
Ford Motor Company or Ford Motor Vehicle Assurance Company, call the
Commercial Vehicle Hotline at 1-800-782-8627. The warranty coverage you
receive and your dealer’s handling of any warranty covered repair will be the
same regardless of the warranty provider.
1. Introduction
1
2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined in Customer
Assistance on the front page of this booklet.
If you require assistance directly from Ford Motor Company, contact the
Commercial Vehicle Hotline at 1-800-782-8627.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle
or the day it is first put into service, whichever occurs first. Under certain
conditions, you may be eligible to request a delayed warranty start date or intransit mileage accumulation extension. See page 22 to see if you are eligible
and for instructions on how to apply for this change.
CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the dealership, and we
usually correct any damage to paint, sheet metal, upholstery, or other appearance
items. But occasionally something may slip past us, and a customer may find that
a vehicle was damaged before he or she took delivery . If you see any damage when
you receive y our v ehicle, notify your dealership within one week of the delivery date.
MAINTAIN YOUR VEHICLE PROPERLY
Your vehicle contains an Owner Guide which indicates the scheduled maintenance
required for your vehicle. Proper maintenance guards against major repair
expenses resulting from neglect or inadequate maintenance, and may help
increase the value you receive when you sell or trade your vehicle.
It is your responsibility to make sure all of the scheduled maintenance is
performed and that the materials used meet Ford engineering specifications.
Failure to perform maintenance as specified in the Owner Guide will invalidate
warranty coverage on parts affected by the lack of maintenance. Make sure that
receipts for completed maintenance work are retained with the vehicle.
2
Your Ford Motor Compan y dealer has factory-trained technicians who can perform
the required maintenance using genuine Ford parts. The dealership looks forward to
meeting your every service need to maximize your satisfaction with your vehicle.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Truck Limited Warranty described in this booklet applies to your
vehicle if:
• it was originally sold or leased by Ford Motor Company or one of its dealers
in the United States or U.S. Federalized territories; and
• it was originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet these two requirements, you do have warranty coverage when you
travel with this vehicle outside the United States, U.S. Federalized Territories, or
Canada. In some cases, how ever , you may have to pay the servicing Ford dealer in
a foreign country for a repair that is covered under U.S. warranty. If this happens,
be sure to save the paid repair order or invoice. You should present this document
to a U.S. Ford Motor Company dealer for warranty refund consideration.
WHERE TO GO FOR SERVICE
When you need warranty repairs, your selling dealer would like you to return to
it for that service, but you may also take your vehicle to another Ford Motor
Company dealership authorized for warranty repairs. Certain warranty repairs
require special training though, so not all dealers are authorized to perform all
warranty repairs. That means that, depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership cannot
assist you, then contact the Commercial Vehicle Hotline at 1-800-782-8627.
If your vehicle is equipped with:
• a diesel engine manufactured by Caterpillar, Cummins, or
• a transmission manufactured by Allison,
warranty service on the engine or transmission may be performed only by Ford
dealerships that are authorized to service these engines or transmissions, or by
other dealerships or distributors authorized by the manufacturer of the
Caterpillar or Cummins diesel engines or Allison transmission.
3
IF YOU NEED EMERGENCY SERVICE
If you need parts and service information away from your local servicing dealer’s
area, call the Commercial Vehicle Hotline at 1-800-782-8627. If you have an
emergency and Ford , Motorcraft, or remanufactured parts authorized by Ford Motor
Company are not readily available from a Ford dealer, you may choose to use other
parts to get the repairs done quickly. If you decide to use parts other than F ord or
Motorcraft parts, or remanufactured parts authorized by Ford or Ford Motor
Vehicle Assurance Company, you should be aware that they may not be equiv alent
to Ford parts in performance, quality, and durability. If you use replacement parts
other than those recommended by Ford Motor Company, neither Ford Motor
Company nor F ord Motor Vehicle Assurance Company warrants these parts and will
not be responsible for any damage they may cause to your truck.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for cov ered warranty repairs made during the warranty
periods for Basic, Corrosion, or Frame Coverage.
Some states may require a tax on all or a portion of warranty repairs. Where
state law allows, the tax must be paid by you, the owner of the vehicle.
Sometimes Ford may offer a special adjustment program to pay all or part of the
cost of certain repairs beyond the terms of the applicable warranty. Check with
your dealer or call the Commercial Vehicle Hotline at 1-800-782-8627 to learn
whether any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.
OTHER MANUFACTURERS’WARRANTIES
The warranty coverage in this booklet deals only with Ford Motor Company or
Ford Motor Vehicle Assurance Company warranties. Some parts of your vehicle
are not manufactured by Ford and are warranted by another manufacturer
(including Caterpillar and Cummins diesel engines and Allison transmissions).
Check with your selling dealer for information about which of your vehicle’s
parts are covered by warranties from other manufacturers.
The warranty coverage on tires is usually based on tread wear. Because the tires
on your vehicle are warranted by the tire manufacturer and not by Ford Motor
Company or Ford Motor Vehicle Assurance Company or your selling dealer, you
should check the tire warranty or consult an authorized dealer or distributor of
the tire manufacturer.
4
5
THE NEW TRUCK LIMITED WARRANTY
The New T ruck Limited W arranty on your 2000-model F-650/F-750 truck
gives you three kinds of warranty:
• Basic Coverage
• Corrosion Coverage
• Frame Coverage
Ford truck dealers will repair, replace, or adjust all parts that are found to be
defective in factory-supplied materials or workmanship, with the following
exceptions:
• Diesel engines (manufactured by Caterpillar or Cummins)
• Allison transmissions
• Tires
• Non-Ford components (see page 4 for explanation)
The parts listed above are warranted by their respective manufacturers and not
by Ford Motor Company or Ford Motor Vehicle Assurance Company.
Defects covered by this warranty must occur during the warranty coverage
periods under normal use of the truck in the United States, Canada, or U.S.
Federalized Territories.
When making warranty repairs, the dealer will use Ford or Motorcraft parts or
remanufactured parts that are authorized by Ford Motor Company.
Damage or other items that are not covered by the New Truck Limited Warranty
are described on pages 9-11.
3. The new truck limited warranty for your
2000-model truck
6
YOUR LEGAL RIGHTS UNDER THE
NEW TRUCK LIMITED WARRANTY
Your New T ruck Limited W arranty gives you specific legal rights. You may
also have other rights that vary from state to state.
The New T ruck Limited W arranty is the only warranty applicable to your
vehicle. Except as specifically provided in the New T ruck Limited W arranty,
there are no other warranties, express or implied, including, but not limited to,
any implied warranties of merchantability or fitness for a particular purpose.
Neither Ford Motor Company nor Ford Motor Vehicle Assurance Company
assumes or authorizes anyone to assume for it any other obligation or liability
in connection with your truck or this warranty.
Ford Motor Company, Ford Motor Vehicle Assurance Company and your
dealer are not responsible for any time that you lose, for any inconvenience
you might be caused, for the loss of your transportation, or for any other
incidental or consequential damages you may have.
NOTE:This information about the limitations on incidental and
consequential damages under the New T ruck Limited W arranty also applies
to the Emissions Defect Warranty and the Noise Emissions Warranty that
are described on pages 12-20.
This chart gives a general summary of your coverage under the New Truck
Limited Warranty. Please refer to the description of warranty coverage for more
specific information.
For each type of coverage, the chart shows two measures:
• months/years in service
• miles driven
The measure that occurs first determines how long your coverage lasts.
For more details on coverage, see:
What Is Covered? (page 8)
What Is Not Covered? (pages 9-11)
Warranty Coverage for 2000-Model
F-650/F-750 T ruck
(years or miles,whichever occurs first)
Your truck may have a separate engine warranty coverage provided by the engine
manufacturer. See the information pro vided to you by the engine manufacturer.
7
COVERAGE
Basic
Corrosion
Emissions – Federal
Emissions – California
Frame
Noise Emissions
Unlimited Miles
Two
Years
Three
Years
Four
Years
Five
Years
Life of
Truck
Unlimited Miles
100,000 Miles
100,000 Miles
Unlimited Miles
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