Ford Explorer 2020 User Manual
U.S. ROADSIDE ASSISTANCE
FOR COMPLIMENTARY HELP CALL 1-800-241-3673
Quick access to the information below will get help to you
faster. Know your vehicle’s mileage and specific location.
NAME
VIN
Roadside Assistance services are available from the
warranty start date and last for 5 years or 60,000 miles,
whichever comes first.
CANADA ROADSIDE ASSISTANCE
NAME
VIN
See Warranty Guide for complete details.
Download the Sykes4Ford Roadside Assistance App for
access to your roadside assistance services.
Ford Motor Company reserves the right to modify or discontinue
Roadside Assistance at any time. Certain restrictions apply to
Roadside Assistance benefits.
For further details, call
1-800-241-3673 (United States)
1-800-665-2006
(Canada)
ROADSIDE ASSISTANCE
FLAT TIRES
It does seem that today nobody gets a flat
tire, but what if you did? Roadside Assistance
will change your tire for you. Tire change
service requires the customer to have a
usable spare tire.
DEAD BATTERIES
Sure, even a good battery can go dead for
one reason or another. Roadside Assistance
will give your vehicle the jump-start it needs.
LOCK OUTS
It’s embarrassing, but it happens. We’ll
get you back in, fast... and it’s free. Key
replacement cost is the customer’s
responsibility.
TOWING
Your car’s not working... and you don’t know
why. Just make the call and we’ll be there.
Warranty Towing, Non-warranty Towing and
Collision Towing are available.
FUEL DELIVERY
You ran out of gas with no fuel station in
sight. We’ll bring the gas to you FREE. Limited
to two, no-charge occurrences within a
12-month period. For the amount provided,
please see your Owner’s Manual.
TRAILERS
If your vehicle requires towing while hauling a
trailer, Roadside Assistance provides coverage
for towing up to a maximum per event. Please
see your Owner’s Manual for details.
WINCH OUT
If you should get stuck we’ll pull you out
(limited to events occurring within 100 feet
(30 m) of a paved/county-maintained
surface). Does not include winch out from
standing water (recoveries).
This Quick Reference Guide is not intended to replace
your vehicle Owner’s Manual, which contains more
detailed information concerning the features of your
vehicle, as well as important safety warnings designed
to help reduce the risk of injury to you and your
passengers. Please read your entire Owner’s Manual
carefully as you begin learning about your new vehicle
and refer to the appropriate chapters when questions
arise. All information contained in this Quick Reference
Guide was accurate at the time of duplication. We
reserve the right to change features, operation and/or
functionality of any vehicle specification at any time.
Your Ford dealer is the best source for the most current
information. For detailed operating and safety
information, please consult your Owner’s Manual.
UNITED STATES
Ford Customer Relationship Center
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
owner.ford.com
@FordService
CANADA
Ford Customer Relationship Centre
1-800-565-3673 (FORD)
(TDD for the hearing impaired:
1-888-658-6805)
ford.ca
@FordServiceCA
WARRANTY INFORMATION
Your vehicle comes with a New Vehicle Limited Warranty. The express
warranties of the New Vehicle Limited Warranty are in substitution for and
exclude all other liabilities of any kind whether arising under statute, in
tort, by implication of law or otherwise including, to the full extent as may
be allowed by law, liability for any other representations respecting the
vehicle, statutory warranties or implied warranties or conditions as to its
merchantability or fit.
Download a FREE electronic copy or order one FREE printed copy of the
most up-to-date Warranty Guide by visiting the Owner Manuals section of
owner.ford.com. (United States)
For Canada, visit ford.ca/warranty.
For Limo/Livery/Hearse vehicles: View and download your
Warranty Guide by visiting the Warranty Information
section of the Fleet website, fleet.ford.com/limo.
(United States only)
LEARN MORE ABOUT YOUR NEW VEHICLE
To put QR tags to work for you, use your mobile phone’s
browser or app store to download a QR tag reader.
Then follow the directions to scan the QR tag and see
your vehicle’s features come to life.
owner.ford.com (U .S.)
ford.ca (Ca nad a)
First Printing
Litho in U.S.A.
March 2019
2020
QUICK REFERENCE GUIDE
EXPLORER
LL2J 19G217 AA
COMMONLY USED VOICE COMMANDS
TABLE OF CONTENTS
GENERAL
• Cancel
• Help
• Main Menu
• List of Commands
AUDIO
• Radio
• AM <frequency number>
• FM <frequency number>
• Bluetooth Stereo
• USB
Some services may not be available in your area. Refer to your Owner’s Manual, visit the website or call the toll-free
number for more information.
For U.S. customers: visit owner.ford.com or call 1-800-392-3673.
For Canadian customers: visit syncmyride.ca or syncmaroute.ca or call 1-800-565-3673.
NAVIGATION
• Find an Address
• Find a Place
• Drive Home
• Drive to Work
• Show Previous Destinations
• Cancel Route
• Show Route
• Repeat Instruction
• Show Map
PHONE
• Pair Phone
• Call <contact name>
• Call <contact name> at <location>
• Dial <number>
1
SIRIUSXM® TRAFFIC
AND TRAVEL LINK
• Show Trac
• Show Weather Map
• Show Fuel Prices
• Show 5-Day Forecast
1, 2
APPS
• Mobile Applications
• List Applications
• Find Applications
• <Application Name> Help
1
if equipped
2
SiriusXM may not be available
in all markets. Activation and
a subscription are required.
COMMONLY USED VOICE COMMANDS 2
INSTRUMENT PANEL 4 – 6
SYNC 3 7 – 9
FEATURES 10 – 12
CONVENIENCE 13
FUNCTION 14 – 19
HYBRID ELECTRIC VEHICLE INFORMATION 20 – 21
ENERGY SAVING TIPS 22
ESSENTIAL FEATURES 23
WARNING
Driving while distracted can result in loss of vehicle control, crash and injury.
We strongly recommend that you use extreme caution when using any
device that may take your focus o the road. Your primary responsibility
is the safe operation of your vehicle. We recommend against the use
of any hand-held device while driving and encourage the use of voiceoperated systems when possible. Make sure you are aware of all applicable
local laws that may aect the use of electronic devices while driving.
To set a cruise speed, switch cruise
1
3
2
4
4
5
INSTRUMENT PANEL
1. LIGHTING CONTROL
Use the dial to make a selection. An indicator
illuminates next to the active selection.
Lamps o.
Parking lamps, instrument panel lamps,
license plate lamps and rear lamps.
Autolamp
Headlamps on.
4 5
NOTE: The lighting control defaults to autolamps
each time you switch your vehicle on.
2. ADAPTIVE CRUISE CONTROL*
Adaptive Cruise Control adjusts your speed to
maintain a set distance between your vehicle
and the vehicle in front of you in the same lane.
You can select from one of four gap settings by
pressing the gap controls on the steering wheel.
control on, accelerate to the
desired speed and press the SET+ or
SET- button. An indicator light, the
current gap setting and your set speed
appear in the information display.
Press to cancel cruise control,
press the RES button to return to the
set speed and gap setting. Press the
cruise control button or switch o the
ignition to turn cruise control o. The
system can also bring your vehicle to a
complete stop and may resume going
forward in stop-and-go trac.
Adaptive cruise control with lane
centering* is designed to help keep
your vehicle in the center of the lane by
applying continuous assistance
steering torque input toward the lane
center on highways. To switch it on
press the button.
Intelligent adaptive cruise control
allows you to set the vehicle speed to
the speed limit detected by the speed
sign recognition system.
NOTE: Driving aids do not replace the
need to watch where the vehicle is
moving and brake when necessary.
Refer to the Adaptive Cruise Control
chapter in your Owner’s Manual for
safety information, more details
and limitations.
*if equipped
3. SERVICE ENGINE SOON LIGHT
Illuminates briefly when you switch the
ignition on. If it remains on or blinks
aer you start the engine, the OnBoard Diagnostics (OBD-II) system
has detected a problem. Drive in a
moderate fashion and contact your
authorized dealer as soon as possible.
4. STEERING WHEEL CONTROLS
Press to increase or to
decrease volume levels.
or Press to access the previous or
next media selection.
Press to silence the
current media.
Press to access
voice recognition.
Press to exit a submenu.
Press to access phone mode or
to answer a phone call.
Press to end a phone call.
Press to enter the submenu.
You can also use the steering wheel
buttons to control the audio, settings,
navigation and information display
options. Use the control and the OK
button to select and confirm options
for SYNC 3.
5. AUTOWIPERS*
The autowiper system turns the wipers
on only when moisture is present on the
windshield. Use the rotary control to
adjust the sensitivity of the autowipers.
A low sensitivity means the wipers
turn on when the system detects a large
amount of moisture on the windshield.
A high sensitivity means the wipers turn
on when the rain sensor detects a small
amount of moisture on the windshield.
Autowipers default to on and remain
on until you switch them o in the
information display.
NOTE: Make sure that you switch o this
feature before entering a car wash.
INSTRUMENT PANEL
SY N C 3
®
Before this happens, a message appears in
the information display, allowing you time to
override the shutdown feature. If you try to
leave the vehicle when it is still on, the horn
will sound twice.
NOTE: A valid key must be inside the vehicle for the
ignition to start
8
9
7
7. CLIMATE CONTROLLED FRONT SEATS*
For heated front seats, press repeatedly to
cycle through the various heat modes and o.
For ventilated front seats, press repeatedly to
cycle through the various cooling modes and o.
8. 360 DEGREE CAMERA*
The button allows you to toggle through
dierent camera views. The front and rear
cameras have multiple screens that include
Normal View with 360, Normal View and Split
View. When in park (P), neutral (N) or drive (D),
only the front images display when you press the
button. When in reverse (R), only the rear images
display when you press the button.
6. KEYLESS STARTING
You can start your vehicle by pressing the START
STOP button while fully pressing down on the
brake pedal. Press the button again, without
applying the brake, to switch the engine o. If you
leave your vehicle idling for an extended period of
time, the engine shuts down automatically.
6 7
NOTE: The 360 degree camera system turns o
when your vehicle is in motion at a low speed,
except when in reverse (R).
9. HAZARD WARNING FLASHER
*if equipped *if equipped
SYNC 3 allows you to interact with a variety of features using the
touchscreen and voice commands. The system provides easy use of the
system elements like audio, phone, mobile apps and settings.
USING THE TOUCHSCREEN
Use the touch screen
to navigate the SYNC 3
features. The status bar
on the top of the screen
contains the home
button, clock, outside
temperature and status
bar icons that inform
you about the system.
The feature bar allows
you to select system
features like audio
and settings. For your
safety, some features
are speed-dependent.
Their use is limited to
when your vehicle
speed is less than
3 mph (5 km/h).
UPDATING YOUR SYSTEM
System updates are available through the local Ford
website using a USB or by connecting your vehicle to a Wi-Fi
network connection. With a network connection, you can
have your SYNC 3 system update automatically as well.
Please see the SYNC 3 section of your Owner’s Manual for
more information on updating your system.
USING VOICE RECOGNITION
Using voice commands allows you to keep your hands on
the wheel and focus on what is in front of you. To activate
the SYNC 3 voice commands, press the voice button on
the steering wheel and wait for the prompt.
• Press the button during any system voice prompt to
interrupt the prompt and begin your voice command.
• To adjust the volume of the system voice prompts, turn
the volume control when a voice prompt is playing.
• To use Siri on your iOS device, press and hold the voice
control button on the steering wheel.
You can find the available voice commands in the SYNC 3
chapter of your Owner’s Manual or in the Commonly Used
Voice Commands in this guide.
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