Follett 25CT400A-W Service Manual
25 and 50 Series
Ice and Water Dispensers
Order parts online
www.follettice.com
Installation, Operation and Service Manual
25CT400A/W 50CT400A/W
(shown with SensorSAFE™ accessory)
25HT400A/W 50HT400A/W
(shown with SensorSAFE accessory)
25CR400A/W 50CR400A/W
Following installation, please forward this manual
to the appropriate operations person.
801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com
25HR400A/W 50HR400A/W 25FB400A/W 50FB400A/W
(shown with SensorSAFE accessory)
208596R14
Table of contents
Before you begin ................................................................................................................................................................3
Specications ....................................................................................................................................................................4
Field wiring ..........................................................................................................................................................................5
Installation ...........................................................................................................................................................................6
Installing freestanding dispensers ...............................................................................................................................6
Installing countertop dispensers ..................................................................................................................................9
Installing wall mount dispensers ................................................................................................................................11
Installing RIDE® technology ice machines ................................................................................................................13
Installing top mount ice machines .............................................................................................................................14
User information ...............................................................................................................................................................16
Cleaning/descaling and sanitizing .............................................................................................................................16
Service Information ..........................................................................................................................................................18
Wiring diagram – lever models .................................................................................................................................. 18
Wiring diagram – SensorSAFE models .....................................................................................................................19
Dispenser troubleshooting .........................................................................................................................................20
Troubleshooting SensorSAFE board and sensors .....................................................................................................20
Disassembly and replacement instructions ...............................................................................................................22
Thermostat locations .................................................................................................................................................24
Parts ...................................................................................................................................................................................25
Dispenser exterior .....................................................................................................................................................25
Dispense chute and splash panel areas – lever models ...........................................................................................26
Electrical box – lever models ..................................................................................................................................... 27
Dispense chute and splash panel areas – SensorSAFE models ..............................................................................28
Electrical box – SensorSAFE models ........................................................................................................................30
Wheel motor and drive system ..................................................................................................................................30
Hopper components ..................................................................................................................................................31
Chilled water components .........................................................................................................................................32
Countertop dispenser plumbing connections ............................................................................................................33
Water treatment accessories for Symphony ice and water dispensers .....................................................................34
2 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB
Welcome to Follett
!
Follett equipment enjoys a well-deserved reputation for excellent performance, long-term reliability and outstanding
after-the-sale support. To ensure that this equipment delivers that same degree of service, we ask that you review the
installation portion of this manual before beginning to install the unit. Our installation instructions are designed to help you
achieve a trouble-free installation. Should you have any questions or require technical help at any time, please call our
technical service group toll free at (877) 612-5086 or +1 (610) 252-7301.
Note: To expedite assistance, all correspondence or communication MUST include the model number, serial number and
complete and detailed explanation of the problem
Before you begin
After uncrating and removing all packing material, inspect the equipment for concealed shipping damage.
If damage is found, notify your shipper immediately and contact Follett Corporation for help in ling a claim,
if necessary.
Check your paperwork to determine which model you have. Follett model numbers are designed to provide information
about the type and capacity of Follett equipment. Following is an explanation of model numbers:
50CT400A
Condenser type – A = air-cooled, W = water-cooled
Ice machine capacity and refrigerant – 400 = 400 lbs (181kg)/day, R404A refrigerant
Ice machine location – R = RIDE™ ice machine, T = integral ice machine in top of cabinet,
B = ice machine in base of freestanding units
Dispenser conguration – C = countertop, H = wall mount, F = freestanding
Approximate storage capacity in lbs
Important cautions
• Donottiltanyunitfurtherthan30°offverticalduringuncratingorinstallation.
• Dispenserbinareacontainsmechanical,movingparts.Keephandsandarmsclearofthisareaat
all times. If access to this area is required, power to unit must be disconnected rst.
• Follett recommends a Follett water lter system be installed in the ice machine inlet water line
(standard capacity #00130299, high capacity #00978957, carbonless high capacity #01050442).
• Priortooperationcleanandsanitizethedispenserinaccordancewithinstructionsfoundinthismanual.
• Iceisslippery.Besurecountersandoorsarounddispenserareclean,dryandfreeofice.
25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 3
Specications
Electrical
1. Models with RIDE ice machines (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W)
Ice machine and dispenser require their own separate, dedicated circuit.
Ice machine Max. fuse Dispenser Max. fuse
Basic electrical: 115 V/60 Hz/1 phase 11.0A 20A 4.0A 20A
2. Freestanding models and models with integral ice machines (25FB400A/W, 50FB400A/W,
25CT400A/W, 50CT400A/W, 25HT400A/W, 50HT400A/W)
Require a dedicated circuit.
Total system Max. fuse
Basic electrical: 115V/60Hz/1 phase 14.0A 20A
3. Dispensers and RIDE ice machines are supplied with 7-foot power cord with NEMA 5-20 hospital grade
plug. Connect to a dedicated 20A circuit fuse or breaker.
Note: It is preferred that circuit be protected by a GFCI.
Ambient
Air temp +100 F/+38 C max. +50 F/+10 C min. (best performance below +80 F/+27 C)
Water temp +90 F/+32 C max. +40 F/+4 C min. (best performance below +70 F/+21 C)
Water pressure 70 P.S.I. max. 10 P.S.I. min.
Plumbing
25/50 CR with 25/50 HR with 25/50 CT with 25/50 HT with 25/50 FB
RIDE RIDE integral integral ice machine
ice machine ice machine ice machine ice machine in base
Dispenser drain 3/4" FPT 3/4" ID tubing 3/4" FPT 3/4" ID tubing 3/4" FPT
Ice machine drain 3/4" MPT 3/4 MPT – – 3/4" MPT
Dispenser water inlet 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
RIDE IM water inlet 3/8" OD push-in 3/8" OD push-in – – –
Cond. inlet – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Cond. drain – w/c only 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT 3/8" FPT
Note: Water shut-off recommended within 10 feet (3 m) of dispenser. Drain to be hard piped and insulated, and maintain
slope of at least 1/4" per foot (6 mm per 30.4 cm run) of slope. All plumbing connections must be made in accordance
with local building codes.
Ventilation clearances
Countertop and wall mount models with RIDE ice machine (25CR400A/W, 50CR400A/W, 25HR400A/W, 50HR400A/W)
— none. 12" (305 mm) at top advised for service.
Countertop and wall mount models with integral ice machine (25CT400A/W, 50CT400A/W, 25HT400A/W,
50HT400A/W) — 6" (153 mm) at top. 6" (153 mm) each side advised for service.
Freestanding models (25FB400A/W, 50FB400A/W) — 4" (102 mm) at rear. 12" (305 mm) at top advised
for service.
4 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB
!
Field wiring for countertop and wall mount dispensers with RIDE technology ice
!
machines
All eld wiring must be installed in accordance with NEC and local electrical codes. Field wiring
diagram is intended only to aid electrician or technician in understanding how equipment works.
Model Electrical connection Circuits required
25FB400A/W, 50FB400A/W cord & plug provided 115/60/1, 20A max. fuse size
25CT400A/W, 50CT400A/W cord & plug provided 115/60/1, 20A max. fuse size
25HT400A/W, 50HT400A/W
25CR400A/W, 50CR400A/W cord & plug provided 115/60/1
25HR400A/W, 50 HR400A/W dispenser: 20A max. fuse size
ice maker: 20A max. fuse size
Attention – Should local codes require a hard-wired connection and/or shielded wiring, eliminate the
cord and plug(s) and follow the appropriate eld wiring diagram on the following page.
See Ice machine Installation and Operation manual for recommended junction box preparation of
hard-wired RIDE ice machines.
25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 5
Field Wiring diagrams
X
X
Electric Power Source
Standard electrical - 115V, 1 Ph, 60 Hz,
max. fuse size 20 amps
BW
GND
GRN
GND
GRN
B
W
R
LEGEND
WIRENUT
X
EQUIPMENT
GROUND
B - BLACK
W - WHITE
R - RED
GRN - GREEN
DISPENSER
JUNCTION BOX
FIELD WIRING DIAGRAM IS
INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING
HOW EQUIPMENT WORKS. ALL FIELD
WIRING MUST BE INSTALLED IN
ACCORDANCE WITH NEC AND LOCAL
ELECTRICAL CODES.
IMPORTANT
FUSED
DISCONNECT
X
X
Electric Power Source
Standard electric - 115V, 60 Hz, 1 Ph,
Max. fuse size per circuit - 20 amps
BW
GND
GRN
GND
GRN
W
B
W
R
LOWER ICEMAKER
JUNCTION BOX
(BIN SIGNAL)
B
FUSED
DISCONNECT
LEGEND
WIRENUT
X
EQUIPMENT
GROUND
B - BLACK
W - WHITE
R - RED
GRN - GREEN
DISPENSER
JUNCTION BOX
FIELD WIRING DIAGRAM IS INTENDED TO AID ELECTRICIAN
OR TECHNICIAN IN UNDERSTANDING HOW EQUIPMENT WORKS.
ALL FIELD WIRING MUST BE INSTALLED IN ACCORDANCE WITH
NEC AND LOCAL ELECTRICAL CODES.
IMPORTANT
X
B
W
X
GND
GRN
W
GND
GRN
UPPER ICEMAKER
JUNCTION BOX
(POWER)
B
FUSED
DISCONNECT
Electric Power Source
(For installations requiring hard-wiring equipment)
Freestanding dispensers, countertop and wall mount dispensers with integral ice machines
Countertop and wall mount dispensers with RIDE ice machines
6 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB
Installation procedure
!
Before you begin
• All dispensers must be installed level in both directions to ensure proper operation
• Required ventilation and recommended service clearances:
• Countertop and wall mount models with RIDE ice machine (25CR400A/W, 25HR400A/W, 50CR400A/W, 50HR400A/W) —
none. 12" (305 mm) at top recommended for service
• Countertop and wall mount models with integral ice machine (25CT400A/W, 25HT400A/W, 50CT400A/W, 50HT400A/W) —
6" (153 mm) at top. 6" (153 mm) each side recommended for service
• Freestanding models (25FB400A/W, 50FB400A/W) — 4" (102 mm) at rear. 12" (305 mm) at top recommended for service
• All countertop dispensers provide the option of taking utilities out the bottom or back of the dispenser.
See counter cut-out on page 9 (Fig. 2) for bottom exiting utilities on units with and without drain pans. For installations where
utilities will exit through back of dispenser, refer to back view drawings.
• Wall mount models are designed for use above sinks or custom drain pans, and are not normally equipped with
integral drain pans. Front of sink should be a minimum of 23" (584 mm) from back wall. Connection of utilities through the
back for wall mount units is the same as shown in drawings for countertop models except that the drain pan is absent.
• SensorSAFE dispensers are shipped with a plastic, protective lm on sensor lenses. For proper operation, plastic
lm must be removed after installation.
Installing freestanding dispensers
1. Carefully tip dispenser back to expose underside and block up in place.
Donottiltunitfurtherthan30°offvertical.
2. Remove legs from shipping box (taped to drain pan of dispenser) and screw into dispenser bottom, taking care to
seat legs securely against underside of dispenser.
3. Position dispenser in desired location and adjust legs to level in both directions.
4. Connect water supply to 3/8" FPT tting on back of dispenser (Fig. 1A).
5. Remove 3/4" dispenser drain line plug from back of unit and discard. Connect separate drain lines to 3/4" FPT
dispenser drain tting (Fig.1B), and 3/4" MPT ice machine drain tting (Fig. 1C) on back of dispenser.
6. Run drain lines to wall or oor drain. Provide an air break between the drain lines and drain. If ice machine drain
tting is below an intended wall drain, a condensate pump must be used.
7. If ice machine is a water-cooled unit, connect water-cooled condenser supply line to 3/8" FPT condenser inlet tting
on back of dispenser (Fig.1D).
Note: Do not run condenser supply water through ice machine water lter system.
8. Connect condenser drain line to 3/8" FPT condenser outlet tting on back of dispenser (Fig.1E).
Important: Do not connect condenser drain line to any other drain lines.
9. Plug dispenser into 20A rated NEMA 5-20 wall socket.
10. Remove front cover of base section by removing two screws at bottom corners of cover. Allow cover to drop
approximately 3/8" (5 mm) and pull forward.
11. Turn on water supply and check that water level in oat reservoir (when full) is within 1/4" (6 mm) of mark on side of
reservoir, and that oat moves freely. Check for leaks.
25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 7
31.5"
(800mm)
15.125"
(384mm)
3.125"
(79mm)
3.125"
(79mm)
10.25"
(259mm)
10.5"
(267mm)
6.75"
(171mm)
.8"
(20mm)
(B) 3/4" FPT drain
power cord
(C) 3/4" MPT icemaker drain location
(water-cooled only)
(E) 3/8" FPT condenser outlet location
(water-cooled only)
(B) 3/4" MPT icemaker drain location
(air-cooled only)
(D) 3/8" FPT condenser inlet location
(water-cooled only)
access panel
(A) 3/8" FPT
water inlet
Fig. 1 – Rear connections, freestanding models
12 Verify that water sensor tabs are immersed in water in reservoir.
13. Remove top front cover by removing two screws at bottom corners of cover. Lift cover slightly and pull forward.
14. If dispenser is equipped with SensorSAFE remove protective plastic coating from dispense sensor labels.
15. Turn on dispenser power and bin signal rocker switches. Check dispenser and ice machine operation.
16. Sanitize ice machine according to instructions in ice machine manual. Discard ice made during sanitizing process.
17. Turn off ice machine bin signal switch.
18. Remove dispenser hopper lid; clean and sanitize dispenser according to instructions beginning on page 16.
19. Turn ice machine bin signal switch on and replace front covers, securing with screws.
8 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB
Installing countertop dispensers
21" (533mm)
20.125" (511mm)
12.5"
(317mm)
16.5"
(419mm)
6.5"
(165mm)
.375 (10mm)
1.5" (38mm)
.44" (11mm)
10.5"
(267mm)
9" X 16"
(229mm x 407mm)
drain pan
cut-out
.375" holes
(9.52mm)
.5"
(127mm)
(G) 3/8" FPT water inlet
(drain location)
(K) alternate 3/4" dispenser
condenser water inlet
(H) 3/8" FPT
drain pan
(L) 3/4" FPT dispenser drain
condenser water outlet
(J) 3/8" FPT
!
Dispensers with top mount ice machines cannot be mounted on legs. They must be bolted to
counter. Use gloves when lifting ice machine to protect hands from sheet metal edges.
1. Position dispenser in desired location, mark
dispenser outline on counter and remove
dispenser.
2. Drill four 3/8" (5 mm) holes in counter (Fig. 2) to
anchor dispenser to counter.
Follett countertop dispensers can have any
or all utilities run directly through counter or
out rear of dispenser. For dispensers with any
utilities exiting through counter, make counter
cut-out (Fig. 2)
3. If ice transport tube will exit out rear of dispenser,
remove ice transport tube knock-out (Fig. 5G)
from rear of dispenser.
Note: Utility connections can be accessed
through front of dispenser by removing stainless
steel splash panel, or by removing access panel
(Figs. 4, 5) on back of dispenser.
4. If any electric utilities or water line will be
connected through rear of dispenser, remove
utility knock-out (Figs. 4, 5F) from rear of
dispenser and install supplied protective grommet.
Fig. 2 – Counter cut-out, all models
Fig. 3 – Top view, dispenser plumbing connections countertop
25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 9
5. If power is to be supplied through counter cut-out, complete steps 6-9. If power is to be supplied through rear
(F) utility connection
knock-out
3/4" FPT drain
access panel
.8"
5.875"
(149mm)
14.75"
(375mm)
10.5"
(267mm)
(20mm)
5.875"
(14.9 cm)
0.8"
(20 mm)
10.5"
(26.7 cm)
6.375"
(16.2 cm)
14.75"
(37.5 cm)
ice transport
tube knock-out
utility connection
knock-out
3/4" MPT drain
access panel
of dispenser, proceed to step 10.
6. Temporarily remove rear access panel (Figs. 4 and 5) from rear of dispenser.
7. Loosen junction box mounting screws. Lift junction box and power cord up until cord and mounting screws
clear notches on rear panel of dispenser. Remove Phillips head screws from right side of junction box.
8. Rotate junction box 90 degrees so that screw holes on right side of junction box align with holes on rear
dispenser panel. Resecure junction box to dispenser using Phillips head screws.
9. Place power cord inside dispenser and replace access panel (Figs. 4, 5) to rear of dispenser.
Note: For dispensers to be installed with utilities connected through rear of dispenser, it may be easier to
make preliminary connections before dispenser is set in place.
10. Apply a thick bead, approximately. 1/4" (6 mm) diameter, of NSF listed silicone sealant (Dow-Corning RTV732 or equivalent) 1/4" (6 mm) inside marked outline of dispenser.
11. Carefully position dispenser on counter.
12. Remove four screws securing splash panel to front of dispenser and gently lay splash panel on counter.
(Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring at end of inlet
tting while pulling on tubing.)
13. Secure dispenser to counter with four 3/8" bolts (supplied by others).
14. Smooth excess sealant around outside of dispenser.
15. Run water supply line from back of dispenser through utility knock-out (Figs. 4, 5F) or up through counter
cut-out. Connect water supply line to 3/8" FPT tting on (Fig. 3G) utility ange at bottom of dispenser.
16. Remove 3/4" drain connection plug from either tting at rear of dispenser (Fig. 3L) or internal tting
(Fig. 3K), as appropriate. Connect and run a dedicated drain line to wall or oor drain. An air break should be
provided.
17. Proceed with either RIDE or top-mounted ice machine connection instructions, as appropriate.
Fig. 4 – Rear connections, countertop
models with integral ice machines
10 25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB
Fig. 5 – Rear connections, countertop
models with RIDE ice machines
Installing wall mount dispensers
13.5"
(343mm)
18"
(457mm)
23"
(584mm)
16.875"
(429mm)
18.5"
(470mm)
21.5"
(546mm)
2.5"
(64mm)
17.125"
(435mm)
24"
(610mm)
25HT400A/W
12" (305mm)
50HT400A/W
16" (406mm)
25HT400A/W
44" (1118mm)
50HT400A/W
48" (1219mm)
support angle and
hook detail
!
!
Wall and fasteners must be of sufficient strength to carry weight of unit. Hardware for this is not
included.
1. Install supplied wall bracket with six 3/8" diameter fasteners as shown in Fig. 7.
Note: Three holes are available at each fastening site to allow capture of studs/support within wall.
Steps 2 - 3 are required for models with integral ice machine only (25HT400A/W and 50HT400A/W).
2. For models with integral ice machine, use straight edge to position ller strip ush with top edge of wall bracket.
3. Fasten ller strip to wall as shown in Fig. 8.
4. For all models, cut utility hole in wall (Figs. 7 and 8) using wall bracket as template.
5. Lift dispenser onto wall bracket, positioning unit so that hook on back of dispenser is captured by wall bracket
support angle (Fig. 6, hook detail).
Do not rest dispenser weight on bottom front edge of wall bracket.
6. Install four 1/4-20 screws through bottom of wall bracket into bottom of dispenser to secure dispenser to bracket.
7. Remove splash panel. Water line to solenoid valve can be disconnected from water inlet valve by pushing on ring
at end of inlet tting while pulling on tubing.
Fig. 6 – Side view and angle detail for wall mount units without drain pan with integral ice machine (in top of
cabinet). Wall mount units with RIDE ice machines will not require installation of a ller strip.
25CT/HT/CR/HR/FB and 50CT/HT/CR/HR/FB 11
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