Fisher & Paykel WH1060P4, WH9060P4 User Manual

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Page 1

FRONT LOADER

WASHING MACHINE

WH9060P4 & WH1060P4

USER GUIDE

NZ AU SG

Page 2

Page 3

CONTENTS

Safety and warnings 5

Before your first wash 7

Safety features 8

control panel 10

Wi-Fi 13

Wash cycles 14

Detergent and softener 15

Where to put the detergent 16

Wash preparation 18

Getting started quickly 19

Wash cycle options 21

Customising a wash cycle 27

Changing pre-set options 29

Caring for your washer 31

Before you call for service 36

Fault codes 38

Troubleshooting 39

Manufacturer’s warranty 45

Customer care 47

Registration

To register your product visit our website: fisherpaykel.com/register

Page 4

Page 5

SAFETY AND WARNINGS

WARNING!

Electric Shock Hazard

Failure to follow this advice may result in electric shock or death.

• If you are using an extension cord or a portable electrical outlet device (eg multi-socket outlet box), ensure that it is positioned so that it does not come into contact with water or moisture.

READ AND SAVE THIS GUIDE

When using your clothes washer, follow basic precautions, including thefollowing:

General

This product has been designed for personal, family or household use. This product is not designed for any commercial use. Any commercial use will terminate this product’s manufacturer’s warranty.

A damaged power cord must be replaced by a Fisher & Paykel trained and supported service technician or similarly qualified person in order to avoid a hazard. Do not use the appliance until it has been repaired to avoid a risk of electric shock.

Do not operate this machine if it has been damaged during transport. Contact your Fisher & Paykel dealer or Fisher & Paykel trained and supported service technician.

This clothes washer is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge,unless they are supervised or given instructions on how to use the washerby someone responsible for their safety.

Keep children away from the washer while it is in operation.

Supervise children to ensure they do not play with the washer or climb inside thedrum.

The washer should only be used for washing and rinsing of textiles where this isindicated on the care label.

Do not add petrol, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapours that could ignite or explode.

Do not wash articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, or other flammable or explosive substances as they give off vapours that could ignite or explode.

The door will be locked from the start of the cycle until the cycle is complete for safety reasons. It is possible to open the door during the cycle under certain conditions. Never force the door open.

Do not touch the door during a cycle as the door can become hot.

When 90°C temperature is selected, the door glass will become hot. Do not touch the glass part of the door. Keep children away from the washer.

Do not touch or operate the machine with wet hands or with bare-feet.

Do not open the detergent dispenser during the cycle as hot water may come outofit.

Ensure the installation provides accessibility to the plug or incorporate a switch in the fixed wiring in accordance with the wiring rules to allow disconnection of the appliance from the supply after installation.

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SAFETY AND WARNINGS

Read and follow the detergent manufacturers’ instructions carefully. Instructions on how to use the detergent will be clearly indicated on the pack. Remember to store your detergents out of the reach of children.

Do not wash an electric blanket in your washer unless the care label specifically states it is safe to do so.

Do not wash curtains in this washer, as sunlight makes them brittle and they may disintegrate during washing.

The only user-removable parts of the washer are the inlet hose(s), dispenser and pump filter. No other parts are designed to be removed by anyone other than a Fisher&Paykel trained and supported service technician.

Do not overload your washing machine beyond its rated capacity.

MODEL CODE MAXIMUM CAPACITY* (KG)

WH9060P4 9.0

WH1060P4 10.0

*Capacity refers to the maximum dry weight of items the washer can wash at any one time

Disposal

When disposing of the washer, it is recommended that the door is removed to avoidchildren getting trapped inside, and that the electrical cable is cut off close to thewasher.

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BEFORE YOUR FIRST WASH

Check you have done everything you need to before you start your first wash:

Have the packaging and transit bolts been removed?



Is the washer correctly levelled, feet are extended and cabinet corners are clear of



the floor?

Is the drain hose threaded through the hose guide ‘U bend’ (with no more than



20mm extended) and hooked into your standpipe or tub, or attached to a spigot?

Have the taps been turned on?



Is the hot hose connected to the hot valve marked ‘H’?



Is the cold hose connected to the cold valve marked ‘C’?



Have you performed the test cycle? Refer to your installation guide.



Has the power cord been connected to an appropriate power supply and the power



turned on?

Complete a Drum Clean cycle with half-load amount of detergent and without a load



in order to remove any residues remaining in the machine from the manufacturing process.

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SAFETY FEATURES

Add a Garment

The

ADD A GARMENT function can be used to interrupt the cycle to add or remove a

garment at any time during the wash part of the cycle (provided the wash temperature selected is lower than 60°C). If necessary the water in the washer will be drained to a level where the door can be opened. Refer to ‘Wash cycle options’ for more information.

Drum light

Your washer has a drum light to help assist you when loading and unloading your washer. When you press automatically turn off. At the end of the cycle, the drum light will turn on again for five minutes to help facilitate unloading.

Door lock

The door of your washer will lock once you press beeps at the end of the cycle, ensuring safety for you and your family while yourwasher is operating.

To unlock the door during a cycle

, the LED light in the drum will turn on, aftertwo minutes it will

and will stay locked until the washer

You can open the door to add or remove items during thewash simply by pressing the

button.

The door will remain locked if the temperature insidethe washer is above 60°C and/or the waterlevelis above the bottom of the door seal (awarning will be displayed inthese circumstances).

Your washer also has the following protective measures:

Flood protection – turns off valves and turns pump on if a flood condition is detected.

Out-of-balance protection – stops and redistributes the load if an unbalanced load condition is sensed, and/or slows the spin speed to compensate.

Excess suds protection – pauses to allow suds to break down before continuing the cycle.

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SAFETY FEATURES

Opening the door during a power failure

Do not attempt to do this if the water level inthewasher is above the bottom of thedoor.

If there is a power failure during a wash cycle your washer will stop and the door will remain locked.

Locate thepump filter cover at the bottom right of your washer.

Place a coin or key in the slot and tilt it upwards to lever the cover open.

Pull the door release tab down from the ring. Use a screwdriver tip, pen or key to get a good grip.

When power is restored, your washer will resume the interrupted wash cycle. If the cycle doesn’t resume automatically, simply press to restart your washer.

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CONTROL PANEL

4 6

7 8 9

!0 !1 !2

1 Power Press to turn the washer ON/OFF.

2 Keylock Press to disable all buttons on the control panel, except the

button. This prevents accidental button presses.

3 SmartTouch™ Control Dial

4 Digital display

screen

Rotate to select your desired wash cycle.

Red LED illuminates to indicate the selected wash cycle.

Shows the following:

TIME TO GO – the remaining time in the cycle that is

currently running.

Delayed start time of wash cycle.

Notifications if an error is detected or a warning is necessary.

POWER

5 Progess lights Indicate the current status of the wash cycle.

All lights are illuminated at the start of the wash cycle.

The light of the current status flashes, and then turns off oncecompleted.

6 Delay Start

Less/More

7 Optimise Wash Press to select

MORE to increase andLESS to decrease the delay start

Press time.

ECO, QUIET or SPEED.

8 Wash Temp Press to increase or decrease wash water temperature.

9 Spin Speed Press to increase or decrease spin speed.

!0 Wash Boost Press to select

!1 Options

Press to select

PRE WASH, RINSE+, SOAK or WASH+.

WRINKLE FREE.

!2 Add a Garment Press to interrupt the wash part of the cycle to add or remove

agarment.

!3 Start/Pause Press to start or pause the selected wash cycle.

Press and hold this and

ADD A GARMENT for three seconds to

enable REMOTE (Wi-Fi) mode.

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CONTROL PANEL

Add a Garment

Enables you to add or remove items during the wash stage of the cycle, under certain conditions.

Press

Keylock

To turn

KEYLOCK ON or OFF when the washer is powered on:

ADD A GARMENT, wait until you hear

the door unlock.

Press . Open the door and add or remove items. Close the door and press to restart the cycle.

Press for three seconds.

When activated, the

To turn your washer on if KEYLOCK is ON and the washer is powered OFF:

Press POWER , then press and hold for three seconds. This will activate the control panel. Wash cycles and options can now be selected.

If a button is pressed while activated, beeps will be heard and will flash.

is illuminated.

KEYLOCK is

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CONTROL PANEL

If KEYLOCK is ON and you want to pause your washer:

To pause your washer at any time during the cycle, press and hold then press .

KEYLOCK is ON and you want to power OFF your washer at any time:

Press POWER .

for threeseconds

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WI-FI

Your appliance can be connected to your home wireless network and operated remotely using the app.

Getting started

Ensure your home Wi-Fi network is turned on.

You will be given step by step guidance on both your appliance and mobile device.

It may take up to 10 minutes to connect your appliance.

On your mobile device:

1 Download the app from www.fisherpaykel.com/connect 2 Register and create an account. 3 Add your appliance and set up the Wi-Fi connection.

Connecting to your home Wi-Fi

Press and hold

and ADD A GARMENT buttons for three seconds, this will start the setup process.

Enabling remote mode

Once setup is complete, press and hold for three seconds.

REMOTE MODE is now enabled. Certain

functions of your washer can now be accessed via the app.

For safety reasons, when REMOTE MODE is enabled the washer door will be locked. To open the door disable REMOTE MODE.

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WASH CYCLES

Your washer has a number of wash cycles to suit your laundering needs. Selecting the most appropriate cycle for each particular wash load will help ensure you get the best wash result.

CYCLE DESIGNED FOR

Cottons*

Everyday

Heavy

Delicate

Easy Iron

Bulky

Steam Refresh

Wool***

Quick

Rinse Items that require rinsing and spinning 9.0/10.0 Cold

Spin Spinning wet items

Sanitise

Drum Clean

*’COTTONS’, ‘40°C’, ‘1400 rpm’, ECO selected is the recommended water and energy saving cycle for normally soiled, everyday washing

**Depends on model

A comprehensive cycle specifically for normally soiled cotton garments

A faster cycle designed for mixed loads with normal soil level

A longer, hotter wash for heavy soiled durable garments

A gentle wash with more water to care for lightly soiled delicate garments

A cycle for normally soiled garments with lower spin speeds to reduce ironing

A warm gentle wash and slow spin for special care of bulky items

A quick cycle for de-wrinkling and removing light odours

An extra gentle wash action for machine washable woollen items

30 (default): Freshening up of new or very lightly soiled garments

15 (with ‘Speed’ option selected): Cleaning lightly soiled loads quickly

An extra hot concentrated wash with multiple rinses

An extra hot cycle designed to clean your washer

MAX.

LOAD SIZE

(KG)**

9.0/10.0 40

9.0/10.0 30

9.0/10.0 60

4.0

2 clothing

items

2.0

4.0

2.0

9.0/10.0

9.0 75

n/a 90 1400

WAS H TEMP.

(°C)

(Cold-90)

(Cold-60)

(Cold-90)

(Cold-40)

(Cold-60)

(Cold-90)

n/a n/a

(Cold-40)

(Cold-30)

n/a

SPIN

SPEED

(RPM)

1400

(0-1400)

1100

(0-1400)

1100

(0-1400)

500

(0-800)

800

(0-800)

800

(0-800)

800

(0-800)

800

(0-1400)

800

(0-1400)

1100

(0-1400)

1100

(500-1400)

1100

(0-1400)

***Woolmark Wool Care

The wool wash cycle of this machine has been approved by The Woolmark Company for the washing of machinewashable wool products provided that the products are washed according to the instructions on the garment label and those issued by the manufacturer of these washing machines.

M1528: WH1060P, WH9060P

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DETERGENT AND SOFTENER

Detergent type

Your washer requires low-sudsing detergent to prevent oversudsing problems. Low sudsing detergent comes in powder, liquid or pod form and is labelled front loading, low suds, high efficiency or HE. Using top loader detergent in your front loader washer may lead to excessive suds formation, which will lengthen the cycle time as the washer waits for the suds to dissolve.

If using liquid detergent ensure the liquid detergent compartment is installed.

If using powder ensure the liquid detergent compartment has been removed.

Ensure the detergent drawer is completely closed before starting the cycle.

How much detergent?

Follow the instructions on the back of the detergent packet or bottle as a guide to the correct amount of detergent to use. The correct amount of detergent will vary, depending on level of soiling and size of load. Jeans and work clothes may need more detergent, while towels usually need less. The larger your load, the more detergent you may have to add.

Detergent advice

Add the detergent BEFORE starting the cycle, close the dispenser and do not open it while the cycle is running. If you find foam leaking from your washer, check you are using a low sudsing or front loader type detergent and check the quantity you are using against the detergent manufacturers recommendation. You may need to reduce the amount you are using.

Fabric softener

Add fabric softener to the middle compartment of the dispenser marked with a softener should not be used if you have selected the STEAM REFRESH or any QUICK cycle. The washer will automatically flush the fabric softener during the rinse part of the cycle.

If you wish to use fabric softener we recommend to:

Use it sparingly. Measure it carefully and do not use more than 25ml (1/2cap), some thicker varieties may need diluting.

Clean your dispenser regularly.

Clean your washer regularly using the DRUM CLEAN cycle.

Complete wash cycles at a wash temperature of 40°C or above at regular intervals (eg every fifthwash) as washing in cold water increases the chance of scrud occurring (see below).

If you fill beyond the MAX mark, the fabric softener will be dispensed into the drum prematurely and contribute to scrud.

. Fabric

Scrud

Scrud is the name of the waxy build-up that can occur within any washer when fabric softener comes in contact with detergent. This build-up is not brought about by a fault in the washer. If scrud is allowed to build up in the washer it can result in stains on clothes and an unpleasant smell in your washer. If you wash a particularly dirty load, we recommend putting the washer through a

RINSE cycle once the cycle has finished and the load has been

removed, to clean outany residue from that cycle.

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WHERE TO PUT THE DETERGENT

Pods

Detergent pods are a no mess alternative to powdered or liquid detergent. They must be placed at the back of the drum prior to loading your clothes. This will ensure they are activated quickly in the wash. Do not place pods in the detergent dispenser drawer or on top of your clothes.

Pre Wash

When you select For more information refer to ‘Wash cycle options’. PRE WASH will not be available if the

ECO option has been selected.

PRE WASH, the pre wash compartment is flushed at the start of the cycle.

If you wish to use the

PRE WASH option, liquid or

powdered detergent only must be placed in the pre wash detergent compartment on the right side of the drawer, marked with a .

Liquid detergent

Detergent is added to the main wash compartment on the left side of the dispenser drawer marked with a .

As the washer fills, water is flushed into this compartment and is mixed with the detergent, the detergent solution is then delivered into the drum. There may be a small volume of water left in the liquid detergent dispenser at the end of the cycle. This is normal.

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WHERE TO PUT THE DETERGENT

Powdered detergent

If you wish to use powdered detergent, the liquid detergent compartment MUSTbe removed from the dispenser drawer.

To remove the liquid detergent

To replace the liquid detergent compartment

compartment, firmly grasp and twist the left hand side of the internal compartment and pull upwards.

Slide it back into the drawer marked .

Press down in the middle until it clicks back into place.

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WASH PREPARATION

Sorting

Sort items according to colour, fabric type, and soil type. Wash fine, delicate fabrics separately from thick, heavy fabrics. Always separate coloured items from whites, especially when they are new. Colour run could be an issue if you wash items at highertemperatures. Some soils, like mud and blood are best washed in cold water. Oilysoils (eg some foods and marks on shirt collars) are best washed in warm water. The care label will advise on how the garment should be washed.

ITEMS/WASH REQUIREMENTS

Towels, sheets, pillowcases Everyday, 1100 or 1400 rpm 30°C or 40°C

Bulky items – doonas, duvets, sleepingbags

Shirts, pants, other creasables Easy Iron or Steam Refresh, 800 rpm 30°C or 40°C

Woollens, silks Wool, Handwash, 500 rpm 30°C or 40°C

Delicates, fine fabrics Delicate, Wool or Handwash 30°C

Jeans Everyday or Heavy Cold or 30°C

Highly coloured items Everyday Cold or 30°C

Handkerchiefs, nappies, bedding and facemasks

Whites, cotton items Cottons, 1100 or 1400 rpm 40°C or 60°C

Sensitive skin or extra rinsing Sanitise, Cottons, Rinse+, 1400 rpm 40°C

Asthma/allergies Sanitise, Cottons, Rinse+ 60°C

Lightly soiled items Quick 30, Quick 15, Speed 30°C

Muddy, sandy or linty items Everyday with Pre Wash and Rinse+ Cold

Unpleasant odour in washer Drum Clean 90°C

*Cycles and spin speeds available will depend on your washer model

SUGGESTED CYCLE AND OPTIONS*

Bulky 30°C or 40°C

Sanitise 75°C

SUGGESTED TEMPERATURE

Before you load

Check pockets for items that could damage your clothes or get caught in the washer.

Close zippers, hooks and eyes, and other fastenings (ie fasten the opening of duvet/ doona covers), and remove loose bra wires. All these can damage both your washer and your clothes.

Place delicate items, such as lingerie, in a mesh laundry bag before placing in the washer.

Pre-treat any stains, taking care not to spray pre-treaters on your washer as they can cause damage to the plastic surfaces.

Your washer will be more efficient when washing larger loads, so try to collect enough items to loosely fill the drum when the items are dry.

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GETTING STARTED QUICKLY

Open the detergent drawer.

Pour liquid or powder detergent in the draw or place the pod in the drum.

Pre-dissolving detergent in warm water when washing can improve the performance of the liquid and powder detergent.

Press to activate your washer.

Select your desired wash cycle by turning the Control Dial. The wash cycle icons will illuminate as you turn the dial showing which cycle is selected, along with the default wash cycle settings.

Customise your wash as needed by selecting specific temperature and spin speeds. Refer to ‘Wash cycle options’ for more information.

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GETTING STARTED QUICKLY

Press to start the cycle. The washer will

For best fabric and colour care, remove your clothes as soon as the cycle has finished.

Failure to follow the advice in this guide may result in damage to your garments and your expectations of wash performance may not be met.

start to fill with water and select the correct wash action for your load.

Use to lock the buttons on the control panel, preventing them from being activated accidently by a washing basket or little fingers, refer to the ‘Wash cycle options’ section.

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WASH CYCLE OPTIONS

Once you have selected your wash cycle you may wish to change the default wash options.

Wash cycle options

All wash cycles default to the recommended options for that cycle based on the average expected load to be washed. You can vary the options (eg create your desired cycle. Some options are not available on some cycles, for clothes care reasons, or because the option is not appropriate for the cycle.

To change a wash option or options you have selected after a cycle has started

WASH TEMP, SPIN SPEED) to

Press

Wash Temp

Your washer offers these wash temperatures:

COLD TAP

Incoming water from tap

Simply press the WASH TEMP button to increase or decrease the wash temperature. Some temperatures are not available on some cycles as a safeguard for your clothes (egtemperatures above 40°C on the DELICATEcycle).

For cold connection only, the washer will heat the water to the selected temperature.

If you do not wish to heat the water to 20°C using the internal heater, refer to the ‘Changing pre-set options’ section for detail on how to set your cold water wash.

CONTROLLED

COLD

20°C 30°C 40°C 60°C 90°C

WARM / COLD WARM HOT EXTRA HOT

then press again to resume the cycle with the new setting(s).

and select your new setting(s),

COLD TAP as the default temperature for

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WASH CYCLE OPTIONS

Spin Speed

Your washer offers multiple spin speeds. To best care for your load, to select the speed you want, press the SPIN SPEED button repeatedly until the desired spin speed illuminates.

RPM RPM RPM RPM NO SPIN

500 800 1100 1400

No Spin

Selecting

NO SPIN will end the cycle after the rinse, allowing you to remove items you wish

to drip dry.

The washer will complete the default wash and rinse spins for the cycle; only the final spin will not be completed. Remove the items you wish to drip dry and then select

SPIN SPEED to spin out the remaining items.

Optimise Wash

Your washer offers you two optimise wash options –

SPEED and ECO – allowing you to save

time, or water and energy.

SPIN and a

Speed

A special feature designed to offer a shorter cycle whilst providing good wash performance.

This option can be selected on the

Choosing

SPEED for the QUICK cycle selects the QUICK 15 cycle.

COTTONS, HEAVY and EASY IRON cycles.

Eco

Use the

ECO option to save water and energy. Selecting ECO will reduce the wash

temperature slightly and alter the wash and rinse programming.

This option can be selected on the

ECO and SPEED cannot be selected together.

ECO will not be available if PRE WASH or RINSE+ has been selected.

EVERYDAY, COTTONS, HEAVY, EASY IRON and BULKY cycles.

Quiet

Use

QUIET mode when washing at night, if your washer is installed on a wooden floor,

and/or when noise is a concern. This mode reduces the spin speed to limit the level of noise emitted, but may increase the level of moisture remaining in the load. This mode includes WRINKLE FREE, the washer will tumble the clothes once every 15minutes after the cycle has finished. The cycle icon and will flash indicating WRINKLE FREE is operating, to remove the load during WRINKLE FREE, press .

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WASH CYCLE OPTIONS

Wash Boost

Pre wash

For extra dirty loads you can perform a short wash in cool water to remove excess soil. After this the washer will drain and then fill at the selected temperature for the main wash.

Simply press the

WASH BOOST button and select PRE WASH when choosing your wash

options. PRE WASH cannot be selected after a wash cycle has been started.

If you use the

PRE WASH option, liquid or powdered detergent needs to be placed in the

correct detergent compartment. The pre wash compartment is on the right hand side of the drawer, marked . When you select PRE WASH, the compartment is flushed at the start of the cycle.

PRE WASH will not be available if the ECO option has been selected.

Rinse+

If you have a particularly dirty load, or you have sensitive skin and wish to give your clothes an extra rinse, select RINSE+ from the WASH BOOST options. Your load will undergo an extra rinse to get rid of any residual detergent or soil in the items.

RINSE+ will not be available if the ECO option has been selected.

Wash+

WASH+ allows you to increase the wash time for heavy soiled items. The increase in wash

time gives the load the right amount of tumbling to remove the soil from items that might need it.

PRE WASH. Your washer will start the wash with a

Soak

The SOAK option is available on selected wash cycles. When this option is chosen, the washer will complete a 30 minute soak sequence in the middle of the wash, which combines periods of tumbling and soaking to help lift stubborn stains.

SOAK is not available if the ECO or SPEED option has been selected.

Options

Wrinkle Free

We recommend you remove the clothes from the washer immediately after the completion of the cycle to minimise wrinkling and creasing of items and to prevent dye run. However, if you will not be present at the end of the wash you can select

WRINKLE FREE.

When WRINKLE FREE is selected, the washer will tumble the clothes once every 15minutes for up to 12 hours after the cycle has finished. The WRINKLE FREE light and button will flash, and the washer will beep at regular intervals to remind you to remove your load. To remove the load during this phase, simply press the button.

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WASH CYCLE OPTIONS

Add a Garment

The ADD A GARMENT option enables you to add or remove items during the wash stage of the cycle, under certain conditions.

Press the

Wait until you hear the door unlock. The button will flash.

Open the door and add or remove items. Close the door and press the cycle.

ADD A GARMENT button.

to restart

Page 25

WASH CYCLE OPTIONS

Keylock

KEYLOCK can be used to lock the buttons on your washer. This will avoid accidental button

pushes during the wash cycle.

To turn

To turn your washer on if KEYLOCK is on and the washer is powered off:

KEYLOCK on or off when the washer is powered on:

Press for three seconds.

When activated, the light above the is illuminated.

Press the button, then press and hold

for three seconds. This will activate the control panel. Wash cycles and options can now be selected.

If a button is pressed while activated, the LED above KEYLOCK will flash.

KEYLOCK is on and you want to pause your washer:

button

KEYLOCK is

To pause your washer at any time during the

KEYLOCK is on and you want to power off your washer at any time:

cycle, press and hold for threeseconds then press .

Press .

Page 26

WASH CYCLE OPTIONS

Delay Start

The

DELAY START option can delay the start of the wash cycle between 15 minutes and

12hours. This can be useful to time your washing to finish when you arrive home from work, or to start once you have finished in the shower.

MORE button to increase the

to confirm your selection and start

Avoid using

Press the delay time, and LESS button to decrease the time, or turn DELAY START off.

Press the countdown. The display screen will show the time until the cycle is set to begin.

DELAY START for damp, non-colourfast items as this may cause dye run to occur.

Washing bulky items

The

BULKY cycle takes special care of bulky items. Bulky garments and bedding wash most

effectively when they can move freely. Ensure that there is sufficient room in the drum for the load to move during the wash.

When washing a single bulky item add a large beach towel to the wash, to ensure the load is balanced for an effective spin.

Washing woollens

Many woollen items carry a machine washable care claim. The fibres of these woollens have been treated to prevent felting when they are machine washed.

Check the care label.

Use a wool detergent.

Use the specially designed WOOL cycle.

To dry woollens lie them flat on a towel and pat into shape. Dry out of direct sunlight.

Most handcrafted garments are not made of machine washable wool and we recommend that you wash them by hand only. Hand washed woollens may be spun in your washer (select SPIN SPEED, 500).

Washing underlays and sheepskins is not recommended because they could produce excessive amounts of lint that may cause pump blockages.

Page 27

CUSTOMISING A WASH CYCLE

To customise a cycle

You can program your washer to remember the wash options you prefer for each wash cycle. For instance, you may want to set the set HEAVY cycle to include a SOAK.

EVERYDAY cycle to default to a COLD wash or

Press to activate your washer.

Turn the dial to select the wash cycle you wish to customise, eg EVERYDAY.

Press and hold the button of the option you want to customise, eg threeseconds. You will hear two quick beeps and the wash cycle icon will flash. The screen will display .

WASH TEMP for

Continue to select any other options you wish to customise for this cycle.

Page 28

CUSTOMISING A WASH CYCLE

Press to store your customised cycle.

To change your customised wash cycle simply repeat these steps.

A long beep will sound to confirm that your changes have been saved.

Page 29

CHANGING PRE-SET OPTIONS

Option adjustment mode

This allows you to change the

COLD TAP. If your incoming cold water temperature is very low and you choose to do

a COLD TA P wash, the wash may be less effective.

To enter Option Adjustment mode:

CONTROLLED COLD default setting wash temperature to

Turn your washer on at the wall but do not press .

Press and hold the

buttons together for three seconds. You will hear a quick beep and will appear on the screen indicating you have entered option adjustment mode.

and WASH TEMP

The cold

If you always use wash be used regularly, eg every fifth wash should be at least 40°C or above. Warm water is needed to help maintain the cleanliness of your washer.

COLD or CONTROLLED COLD water, we recommend that a warm or hot

This is the default setting, where the machine uses the internal heater to heat the water to 20°C.

Press the cold icon will stop flashing, indicating that the temperature of the water will now be the same as the incoming water from the cold supply.

Press

Your washer will automatically remember your changes for all future washes you do on this cycle.

WASH TEMP icon will flash on and off.

WASH TEMP button once, the

to save the setting.

Page 30

CHANGING PRE-SET OPTIONS

Factory reset

You can reset your washer to factory default settings by following the steps below.

To reset your washer to factory default settings:

Select the SPIN cycle.

Press MORE , LESS and OPTIONS buttons

together for threeseconds, will appear on the screen and the washer will beep.

Your washer will now be reset to factory default settings.

Page 31

CARING FOR YOUR WASHER

Cleaning the detergent dispenser drawer

When you have finished using your washer

Turn off the taps to prevent the chance of flooding should a hose burst.

Unplug the washer from the power socket.

Cleaning your washer

Before you start cleaning your washer, ensure that it is disconnected from the power (ie unplug the washer from the power socket).

Cleaning the control panel and outer surfaces of the washer

Use a soft damp cloth to wipe all surfaces, and wipe dry. Avoid using chemical or scouring cleaners, as these will damage the paint and plastic surfaces of your washer.

1 To remove the drawer, pull it open, push down

on the tab in the fabric softener compartment and pull out.

2 Wipe out the detergent dispenser drawer with a

damp cloth.

3 Rinse it under warm water and re-insert.

Clean the drawer regularly, especially if you use fabric softener.

Page 32

NEED IMAGE

CARING FOR YOUR WASHER

Cleaning the inside of your washer

It is important that you regularly clean the inside of your washer using the cycle. After 100cycles icon will flash every time you turn your washer on to remind you to do this. If your washer starts to smell this is a sign that you should complete a

DRUM CLEAN cycle. We recommend that you do not have any items in the washer when

you run this cycle. Use commercial washing machine cleaners only. Ensure the cleaner used is compatible with your waste water system, i.e. safe for use if you have a septic tank. Follow the manufacturers’ instructions.

Add the washing machine cleaner

directly into the main wash detergent compartment of the dispenser drawer. Follow manufacturers’ instructions.

DRUM CLEAN

Press the DRUM CLEAN cycle.

Press

to turn your washer on and select

to start the cycle.

Page 33

CARING FOR YOUR WASHER

Aside from the detergent dispenser, water hose(s), and the pump filter, no other parts are designed to be removed from the washer for cleaning. Do not attempt to remove any other part of the washer.

Cleaning the drum and the door

Use a soft damp cloth to wipe the door, cleaning any water marks or residue off it.

Wipe the rubber seal around the door. Remove any items or lint accumulating in the bottom of the seal catchment and wipe out any water accumulated here. If this is not cleaned out, unpleasant odours will develop.

If the drum has any residual dirt or lint stuck to it, remove this and wipe the drum clean. Do not leave any metal objects in the drum as these may rust and cause staining.

Cleaning the hose(s)

Each hose has a filter in it, preventing any solid contaminants in the water entering your washing machine. Occasionally you should disconnect the water inlet hose(s) where they connect to the tap(s), check these for any build up of dirt and wash this out.

Detergent advice

If unpleasant odours are noticeable from your washer, it is possible that not enough detergent is being used for the soil level of your loads. Run a DRUM CLEAN cycle and either buy better quality detergent or use a higher dose. Different detergents have different cleaning chemicals. Consider alternating detergents to help remove odour.

Add the detergent BEFORE starting the cycle, close the dispenser and do not open it while the cycle is running.

Leave the door to your washer open when it is not in use to allow the washer to dry out, otherwise it will develop unpleasant odours. When leaving the door open like this, it is extremely important that children and pets are kept away from the washer so they cannot be accidentally trapped inside it.

Page 34

Cleaning the pump filter

CARING FOR YOUR WASHER

Turn the power off and unplug the washer.

Use a coin to open the filter cover. Place the edge of the coin into the slot and tilt upwards whilst levering the cover open.

Unhook the pump outlet hose and pull it out (about 150mm). Remove the plug and allow any water (approximately 250ml) to drain into a shallow dish.

After the draining process is complete, replace the plug intothe hose and refit the hose back into the housing.

Remove the filter by turning anti-clockwise. Clean and rinseunder a tap. Check the pump filter cavity for any further obstruction.

Replace the filter by turning clockwise until the turning handle stops in the vertical position, and cannot be turned further.

Page 35

CARING FOR YOUR WASHER

Products that might damage your washer

Concentrated bleaches, laundry pre-soakers/sanitisers, stain removers and hydrocarbon solvents (eg petrol and paint thinners) can cause damage to the surfaces eg control panel, and components of your washer.

Be careful when washing garments stained with solvents as they are flammable. DO NOT put them in your dryer.

Use of dyes in your washer may cause staining of the plastic components. The dye will not damage the washer but we suggest you thoroughly clean your washer afterwards. We do not recommend the use of dye strippers in your washer.

Nappy sanitisers and bleach are very corrosive to metal surfaces. DO NOT tip the contents of a nappy bucket into your washer. Rinse and wring items out thoroughly before placing them in the washer.

Moving your washer

Make sure any water in the washer is drained out. This can be done by cleaning out the pump filter, refer to ‘Cleaning the pump filter’.

If you have the transit rods and you need to move your washer, replace them before moving. This will protect the internal components of your washing machine from damage.

To replace the transit bolts, pull out the white plastic covers in the back of the washer. Refer to your installation guide. Push the transit bolt rubber grommets and plastic spacers into the hole and tighten with the spanner provided with the product.

Saving water, energy and the environment

Water-efficient washing machines will save you money, but it is also worth thinking about energy use, recycling water and the environment. Some options to consider include the following:

Turn the washer off at the wall when not in use.

Turn off the taps when not in use.

Select cooler wash temperatures.

Wash full loads rather than several smaller loads.

Use the ECO wash option/functions (where available).

Follow instructions on the detergent packet or bottle – do not overdose.

Use concentrated detergent – it costs less per wash.

Consider re-using the washing machines grey water on the garden or for flushing your toilet – more information can be found on government websites promoting energy and water saving.

Page 36

BEFORE YOU CALL FOR SERVICE

User warnings

Your washer is capable of self diagnosis and may sound a series of beeps and display anotification or warning to inform you when there is aproblem. In most cases you will be able to address the problem the washer is alerting you to. Check this chart before you call for service.

PROBLEM DISPLAYED AS WHAT TO DO

Keylock is activated

Pump filter is blocked

The washer is not getting any water

Press and hold

Clean the pump filter

Check the taps have been turned on

If there is no hot water connection the washer will heat the water itself, but there must be a cold water connection to the cold valve.

Check the hose connections. If the cold water supply is connected to the hot valve and there is no connection to the coldvalve the washer will not fill.

Check the inlet hose filters are not blocked, the hose(s) are not kinked and are attached correctly.

Check that the drain hose is not too low or pushed into the standpipe too far. This will cause the water to siphon out of thewasher.

Check that the cold water temperature does not exceed the 35°Ctemperature requirement.

Check the water flow rate. It maybe too low.

button for threeseconds.

The washer is out of balance

The wash load has gone out of balance at some point during the cycle. Touch dryness of the load, manually re-distribute the load and remove items if necessary. Close the door and select the the dial, adjust the spin speed if necessary and touch the washer.

Check the washer is level.

to stop message. If you want to improve the

SPIN cycle on

to start

Page 37

BEFORE YOU CALL FOR SERVICE

PROBLEM DISPLAYED AS WHAT TO DO

The washer has too many suds

Door is locked The temperature in the drum is over 60°C therefore it is not safe

Door is open

Washer will stop and flash while waiting for suds todissipate. The washer will not beep during this time. When the suds have dissipated the washer will automatically restart. If a suds event has occurred during a cycle the washer will also display this warning at the end of the cycle, to alert you that this has occurred. This may help to explain any reduction inperformance.

Check you are using a detergent suitable for front loaders.

Check you are not overdosing the detergent.

Check the standpipe height for the drain is a minimum of 600mm.

to open the door. Wait until the temperature drops below 60°C.

Check the water level in the drum. If the level is above the bottomof the door seal, the door cannot be opened. Use the

ADD A GARMENT button if you wish to add or remove items.

If the drum is still moving, wait for it to stop before attempting toopen the door.

Close the door fully and press

Try opening and closing the door again.

Reposition the load, make sure the load is correctly in the drum and that protruding items are not stopping the door from closing.

Page 38

FAULT CODES

When a continuous series of beeps is sounded, all the lights turn off on the control panel and a number appears on the display, a fault has occurred. The washer will automatically enter this mode if a fault occurs. The fault code will be displayed as followed by a number on the digital display. To stop the sound, press any button and perform the following steps:

1 Turn your washer off at the power point. 2 Wait oneminute and turn it back on. 3 Check your washer is correctly levelled. 4 Remove your wash load. 5 Perform a 6 If the fault re-occurs repeat steps 7 If the washer will still not work you will be required to call a Fisher & Paykel Authorised

Repairer to arrange service, refer to the ‘Customer care’ section. Record the fault code number displayed and the serial number of your washer (located above the drum opening when the door is open) before calling. The fault code will indicate to the repairer what the problem could potentially be.

RINSE cycle.

and 2.

If a fault code is being displayed, you can still turn your washer off by pressing

Page 39

TROUBLESHOOTING

The following is a list of problems you may encounter when using this appliance and some suggestions that may help to correct the problem. If you still have problems, contact your Fisher & Paykel trained and supported service technician.

PROBLEM POSSIBLE CAUSES WHAT TO DO

Washer not turning on

Power not switched on at thewall.

Household power supply notworking.

Keylock may be activated.

Switch the power on at the wall. Press

Try plugging in another electrical appliance.

Press and hold the

button for three seconds.

Pressing does not start the fill

Washer stops working mid cycle

Washer drains while filling

Washer door not closed properly. Open and reclose door.

The washer has detected afault. Check if a code is being displayed onthe

control panel, refer to ‘Fault codes’.

Hot and cold taps not turnedon. Check that both hot and cold taps are

turned on (if using cold inlet only ensure inlet valve cap is installed on the hot valve on the washer).

Hot and cold taps not connected to the corresponding valve on the washer.

Blocked hose filters. Check the tap end of the inlet hose(s)

Inlet hose leaking, twisted ordamaged.

Faulty water supply. Check taps that aren’t connected

Delay start maybe set. Refer to

The washer has detected afault. Refer to ‘User warnings’ or ‘Fault codes’.

Power or water failure. Check the power and/or water is

Washer has been paused.

Oversudsing. Washer is waiting for suds to dissolve before

Drain hose too low. Ensure the height of the drain hose is atleast

Drain hose sitting in water. Clear the drain.

Check the cold tap is connected to the cold valve on the washer and the hot tap is connected to the hot valve.

for blockages.

Check the inlet hose(s) for leaks or damage. Check that the inlet hose(s) are not twisted.

to the washer are working.

‘DELAY START’.

working correctly.

Press the

continuing the cycle.

600mm from the floor level, ‘Draining’ in your installation guide.

button to continue.

Page 40

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Washer is not draining

Filling continuously

Poor rinsing Incorrect detergent used. Use low sudsing, front loader detergent only.

Not spinning properly

Too many soap suds

Small puddle of water from under the washer

Drain hose blocked. Clear the drain hose.

Pump filter blocked. Clear the pump filter, refer to ‘Cleaning the

pump filter’.

Drain hose guide higher than 1200mm above floor level.

Drain hose not connected to standpipe, tub or spigot.

Washer is siphoning. Ensure standpipe or tub is at least 600mm

Too much detergent used. Ensure the correct dose of detergent is used

Load has gone out of balance. Open the door and redistribute the load.

Suds build up. Check the amount of detergent used, reduce

Incorrect type of detergentused. Use low sudsing, front loader detergent only.

Too much detergent used. Ensure the correct dose of detergent isused

Inlet water pressure/flowrate too low. Ensure correct inlet water pressure and flow

Inlet hose(s) or drain hose leaking. Check inlet hose(s) and the drain hose are

Lots of suds. Suds may have leaked and then dissolved.

Lower the level of the drain hose guide. Refer to ‘Draining’ in your installation guide.

Connect drain hose correctly. Refer to ‘Draining’ in your installation guide.

from the floor level.

for the load size and soil level. Refer to ‘Where to put the detergent’.

Restart the washer.

if necessary.

Refer to ‘Where to put the detergent’.

for the load size and soil level. Refer to ‘Where to put the detergent’.

rate as per installation instructions.

correctly attached and not damaged.

Dispenser compartments blocked. Refer to ‘Cleaning the detergent

dispenser drawer’.

Dispenser drawer not fullyclosed. Close dispenser drawer fully and ensure

itremains closed during the cycle.

Damage to door seal. Check seal inside door for damage.

If it sustains any damage it will need to be replaced.

Page 41

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Cycle time longer than usual / inaccurate adjustment of time remaining during cycle

Detergent or fabric softener remaining in dispenser at the end of the cycle

Washing very wet at the end of the cycle

Cycle time is approximate. Cycle time is influenced by a number of

factors. Refer to ‘Wash cycles’.

Low water pressure or flowrate. Ensure that inlet hose filters are notblocked.

Out of balance or oversudsing. Recovery from out of balance or oversudsing

will extend cycle time. Refer to ‘Caring for your washer’.

Washing a large load. Be aware that it will take longer for the

machne to fill.

Selecting various options. Be aware that some options will extend

cycle time.

Dispenser drawer not properly closed or was opened part way through the cycle.

Dirty or blocked dispenser. Clean the dispenser drawer. Refer to ‘Cleaning

Liquid sitting at the ‘Max’ level at the end of the cycle indicates a blockage.

Dispenser over loaded with detergent.

Composition of the powder detergent makes it difficult to dispense.

Cycle selected not appropriate. Particularly short or delicate cycles have

Incorrect spin speed for load selected. Select a faster spin speed.

Ensure the dispenser drawer is fully closed at the start of the cycle and remains closed throughout the cycle.

the detergent dispenser drawer’.

Clean the fabric softener dispenser compartment. Refer to ‘Cleaning the detergent dispenser drawer’.

Clean out remaining detergent. Refer to ‘Detergent and softener’.

Dissolve detergent with water to aid with dispensing.

shorter spins which can result in wetter washing at the end of the cycle.

An out of balance load hasoccurred. The washer compensates for the out of

balance by using a lower spin speed, to reduce noise and potential damage to the product.

Page 42

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Vibrating Transit bolts left in place. Ensure transit bolts are removed prior

touse of the washer. Refer to ‘Removing the transit bolts’ in your installation guide.

Washer may not be level. Ensure washer is installed on an appropriate

surface and levelled correctly. Refer to ‘Levelling the washer’ in your installation guide.

Load is out of balance. Wash an average sized load rather than

asmaller load or a single item. Washingone item at a time is not recommended as it is difficult for the washer to balance a single item duringspin.

Creasing Washer overloaded. Do not overload the washer.

Incorrect cycle for loadtype. Use the

Spin speed too fast. Select a slower spin speed.

Wet clothes left in washer or laundry basket.

Wash temperature too hot for load type.

Items not sorted correctly. Sort load so that items of similar weight are

EASY IRON, DELICATE or

STEAM REFRESH cycle for creasable items.

Laundry left sitting wet is more likely to crease. If not removing clothes from washer immediately at end of cycle, select the

WRINKLE FREE option. Do not leave wet

washing sitting in a washing basket.

Select a lower wash temperature. Check items care label for correct care. Check the hot and cold taps are connected to the correct valves. Refer to ‘Water supply’ in your installation guide.

washed together.

Page 43

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Poor soil removal Incorrect wash cycle selected. Select a wash cycle that is appropriate for

the amount of dirt. Refer to ‘Wash cycles’.

Insufficient detergent. Ensure the correct dose of detergent isused

for the load size and soil level. Refer to ‘Detergent and softener’.

Washer overloaded. Ensure the washer is not overloaded interms

of its capacity or the cycle selected. Refer to ‘Loading’.

Items require a longer wash time. Select the

Load was particularly dirty. Select

Items not sorted correctly. Wash heavily and lightly soiled

Washer dirty from previouswash. After washing particularly dirty clothing, we

Incorrect wash temperature selected in relation to the type of soil.

Dye transfer Coloured items not washed

separately from white/light coloured items.

New or non-colourfast items not washed separately.

Wet items have been left sitting for too long.

Wash temperature. Consider the wash temperature you

Refer to ‘Wash cycle options’.

garments seperately.

recommend putting the washer through a

RINSE cycle once the load has been removed.

This washes away any remnants of dirt that could affect future wash performance.

Select a wash temperature suitable for the type of soil, eg warm for greasy soils, cold for muddy soils. Increasing the wash temperature generally improves soil removal and overall wash performance.

Ensure garments can be washed at the increased temperature.

Remember to separate whites andcolours.

Wash non-colourfast items separately and select

Remove items from washer as soon as the cycle is finished, or if items are not to be removed from the washer immediately select

select for your coloured items. Lower the temperature if you are concerned.

WASH + option.

PRE WASH for particularly dirty loads.

COLD wash temperature.

WRINKLE FREE.

Page 44

TROUBLESHOOTING

PROBLEM POSSIBLE CAUSES WHAT TO DO

Black or grey marks on clothes

Tangling Items not sorted correctly. Separate larger items from smalleritems.

Washer Smells Not using enough detergent for the

Wet patches on clothes

Correct amount of detergent. Ensure the correct dose of detergent is

used for the load size and soil level. Refer to ‘Detergent and softener’.

Washer needs to be cleaned. Empty the machine and complete a

Washer loaded incorrectly. Load items loosely and individually into the

Incorrect cycle for load type selected.

Overloaded in terms of its capacity or the cycle selected.

Delicate items. Wash pantyhose, bras and any

soil level in your loads.

Clothes are slightly damp from the steam.

DRUM CLEANcycle. Refer to ‘Cleaning the

drum and the door’.

washer (ie not folded).

EASY IRON or STEAM REFRESH cycle

Use the for items that crease easily

Refer to ‘Wash cycles’ for recommended maximum load size.

otherdelicate items prone to tangling in a mesh laundry bag.

DRUM CLEAN cycle.

Run a

Buy a better quality detergent or use a higher dose.

Different detergents have different cleaning chemicals, consider alternating detergents to help remove odour.

It is normal for items to be damp after using

STEAM REFRESH, this helps remove the

the wrinkles. Remove the item from the washer immediately at the end of the cycle and hang up to dry.

Inside surfaces of the washer wet. If there is residual water on internal surfaces

of the washer (i,e inside the door, door gasket, drum) wipe this with a soft towel before completing a

STEAM REFRESH cycle.

Contact a Fisher & Paykel trained and supported service technician if a problem persists.

Page 45

MANUFACTURER’S WARRANTY

For New Zealand and Australia only. You automatically receive a two-year Manufacturer’s Warranty with the purchase of this clothes washer covering parts and labour for servicing within the country ofpurchase.

Fisher&Paykel undertakes to:

Repair or, at its option, replace without cost to the owner either for material or labour any part of the product, the serial number of which appears on the product, which is found to be defective within two years of the date of purchase.

You also receive an additional eight-year parts only Manufacturer’s Warranty on your Direct Drive motor. This additional eight-year Manufacturer’s Warranty commences on the day following the expiry of the two-year Manufacturer’s Warranty and excludes the motor controller and labour. Fisher&Paykel will repair (as to parts) or, at its option, replace any Direct Drive motor (but not the motor controller) which is found to be defective within this additional Manufacturer’s Warranty period. You will be responsible for any labour costs.

Note: These Manufacturer’s Warranties are an extra benefit and do not affect your legalrights.

These Manufacturer’s Warranties DO NOT cover

A Service calls which are not related to any defect in the product. The cost

of a servicecallwill be charged if the problem is not found to be a product fault. Forexample:

1 Correcting the installation, eg removal of bottom packer and transit bolts

(frontloading washers), levelling the washer, adjustment of the drain to correct siphoning, noises, crossed, kinked or leaking inlet hose connections, turning on water,noises caused by the waterhammer or power supplies.

2 Providing instruction on use of the product or changing the set-up of the product,

eginstruction on correct use of detergents and fabric softeners.

3 Replacing fuses in, or correcting house wiring or correcting house plumbing,

egunblockingdrains.

4 Correcting fault(s) caused by the user. 5 Noise or vibration that is considered normal, eg spin sounds, user warning beeps. 6 Correcting damage caused by pests, eg rats, cockroaches, etc. 7 Water on the floor due to incorrect loading or excessive suds. 8 Blocked pumps, removal of foreign objects/substances from the washer, including the

pump and inlet hose filters, eg bra wires, bread tags, nails, grit, scrud, etc.

9 Correcting corrosion or discolouration due to chemical attack.

B Defects caused by factors other than:

1 Normal domestic use; or

2 Use in accordance with the product’s User guide. C Defects to the product caused by accident, neglect, misuse or ‘act of God’. D The cost of repairs carried out other than by a Fisher&Paykel trained and supported

service technician or the cost of correcting such repairs.

E Normal recommended maintenance as set out in the product’s User guide. F Repairs when the appliance has been dismantled, repaired or serviced by other than

aFisher&Paykel trained and supported service technician or the selling dealer.

G Pick-up and delivery. H Transportation or travelling costs involved in the repair when the product is

installed outside the Fisher&Paykel trained and supported service technician’s

normal servicearea.

Page 46

MANUFACTURER’S WARRANTY

Nothing in this Manufacturer’s Warranty is intended to, nor limits, any rights you mayhave under law to recover the costs of inspecting or returning the goods to us.

This product has been designed for use in a normal domestic (residential) environment. This product is not designed for any commercial use (whatsoever). Any commercial useby a customer will affect this product’s Manufacturer’s Warranty.

Service under these Manufacturer’s Warranties must be provided by a Fisher&Paykel trained and supported service technician. Suchservice shall be provided during normal business hours. ThisManufacturer’s Warranty certificate should be shown when making any claim.

For Australian customers

This Manufacturer’s Warranty is an extra benefit and does not affect your legal rights. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Keep this user guide in a safe place.

Page 47

CUSTOMER CARE

Before you call for service or assistance:

Check our website, fisherpaykel.com, for ‘Product Help’ to see the latest updates, hintsand tips, and information about your product.

We recommend that you also refer to your user guide to ensure:

1 Your product is correctly installed. 2 You are familiar with its normal operation. 3 You have read the ‘Before you call for service’, ‘Fault codes’ and ‘Troubleshooting’

attheback of the book.

If after checking these points you still need assistance or parts, you can go online to our website and book a service with your nearest Fisher&Paykel trained and supported service technician. Our Customer Care team is also available to offer you assistance.

In New Zealand if you need service or assistance:

Go online to our website and book a service or call the Fisher&Paykel Customer Care Centre and talk to one of our Customer CareConsultants.

Toll Free: 0800 FP CARE or 0800 372 273 Email: [email protected] Website: fisherpaykel.com Postal address: Fisher&Paykel Appliances Ltd, PO Box 58550, Botany, Auckland 2163

Fisher&Paykel has a network of Fisher&Paykel trained and supported service technicians who can carry out any service necessary on your appliance. Visit our website and book a service with a Fisher&Paykel trained and supported service technician in your area.

In Australia if you need service or assistance:

Go online to our website and book a service or call the Fisher&Paykel Customer Care Centre and talk to one of our Customer CareConsultants.

Toll Free: 1300 650 590 Email: [email protected] Website: fisherpaykel.com Postal address: Fisher&Paykel Appliances Australia Pty Ltd, PO Box 798,

ClevelandQLD4163

If you call, write to or contact us via our website, please provide your name and address, model number, serial number, date of purchase and a complete description of the problem. This information is needed in order to better respond to your requestforassistance.

Product details can be found on the rear of the washing machine, and/or above the drum opening (when the door is open).

Page 48