Epson Scanners User Manual

EPSON PRODUCT SUPPORT BULLETIN

Date:
PSB #:
Reference:
Product(s):
Subject:

This bulletin was created to inform customers of EPSON America’s support policy regarding
Windows™ and Macintosh® operating system requirements for USB 1.1/2.0 and IEEE­1394/FireWire® interface connectivity.

Reason:

Currently, there are many add-in USB 2.0 and IEEE-1394 connection host adapter products on the
market that include drivers for Windows and Macintosh OS that did not originally support specific
interfaces. Epson has released several scanner products with built-in USB 2.0 and/or IEEE-1394
(FireWire) ports. This document provides a guideline on EPSON America’s support policy on the
various operating systems and the interface connections they support. EPSON technical support
representatives will only be able to support customers who have Epson products that are configured
in accordance with the operating system requirements outlined here and in the product’s
documentation. Epson customers experiencing problems on an Epson product connected to an add­in USB 2.0 or IEEE-1394 interface that does not meet the minimum system requirements will be
asked to contact the interface product vendor or computer manufacturer for technical support.

This document is not model specific. It does not include other important system requirements
required to determine product compatibility on a user’s computer. To determine product support
compatibility, please refer to the specific scanner’s minimum system requirements found on the
outside of the product box, or visit Epson’s web site at www.epson.com.

The guidelines below were compiled from Microsoft’s and Apple’s Support websites and their
published system requirements for supported interface connectivity. For more information on
Windows and Macintosh Interface support please refer to Microsoft’s online Knowledge base at

www.microsoft.com

interface products please refer to the vendor’s documentation or product support web site.

Windows

USB 1.1:

Windows XP or Upgrade from a full version of Windows 98/98SE, Me, 2000

IEEE-1394 (FireWire):
Windows 98/98SE. Host computer must have an OHCI compliant IEEE-1394-1995 card or port
installed.

USB 2.0 Hi-Speed
Me, 2000. Host computer must have an EHCI compliant USB 2.0 Hi-Speed card or port installed.

04/01/2003
PSB.2003.04.003
N/A
All EPSON Scanners
Windows™ and Macintosh® Operating System requirements for USB 1.1/2.0
and IEEE-1394/FireWire® Interface connectivity

or Apple’s web site at www.apple.com. For information on add-in 3rd party

Full version Microsoft Windows 98/98 Second Edition, Windows Me, Windows 2000 or

Full versions of Windows Me/2000/XP, or upgrade from a full version of

: Full versions of Windows XP or upgrade from a full version of Windows 98/98SE,

Originator:

Authorization:

Total Pages:

TC

2

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Windows 2000 did not support the USB 2.0 hardware specification at the time it was first released.
Refer to Microsoft Knowledge Base Article - 319973 Universal Serial Bus 2.0 Support in Windows
2000 for more information.

Important Notes:

1.) Operating system must not be an upgrade from Windows 95.

2.) For Windows 2000 or XP you must be logged in as an administrator or as a user with
administrator rights before you can install and use EPSON software.

3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability

Macintosh OS

USB 1.1: Apple Macintosh computer (G3, G4, or iMac) with built-in USB port, running Mac® OS 8.5.1
to 9.2.2 with all USB extensions enabled. For OS X, you must have 10.1.3 or later.

FireWire (IEEE 1394):

Power PC-equipped Macintosh or newer with Mac OS 8.6 to 9.2.2 with Apple’s

FireWire 2.1 (or later) software installed. For OS X, you must have 10.1.3 or later.

USB 2.0 Hi-Speed

: Not supported

Important Notes:

1.) You cannot use a serial interface to connect the scanner.

2.) Interface adapter cables (i.e. SCSI to USB, or USB to Serial, etc) are not supported.

3.) USB hubs must be self-powered and connected in a first-tier configuration for reliability.

4.) FireWire port must be compliant with this specification: IEEE 1394-2000 compatible.

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EPSON PRODUCT SUPPORT BULLETIN

Total Pages:

Date: 3/4/2002 Originator: JD
PSB #: PSB.2002.03.001 Authorization:

Reference: TE01-320 Rev. A
Product(s): Perfection 610, 636, 640, 1200, 1240, 1250, 1640, 1650, 2450 & Expression 636, 800, 836XL,

1600, 1640XL, 1680 Series Scanners; StylusScan 2000, 2500

Subject: Compatibility Chart for Macintosh OS X Classic

This bulletin provides information on compatibility for EPSON scanners and Stylus Scan series products running in
Macintosh OS X Classic. Mac OS X provides Classic environment for Mac OS 9.x compatible applications and
device drivers. For purposes of this document, your Macintosh computer requires OS 9.2.1 and 10.1 system
software. To set up Classic, follow the steps below:

1. First install or upgrade your Macintosh system to OS 9.2.1. Then, install OS 10.1 (for details refer to
Apple’s OS X documentation).

2. To start Classic, click the Classic icon in System Preferences. To find System Preferences go to the
Apple Menu or click on the icon in the Dock bar on the desktop. Classic can also be set up to start
automatically during the log in process. (Refer to your Apple documentation for installation and operation
of Macintosh OS X Classic and 9.2.1).

3. To run a Classic application, just double–click on it.

The following Epson models are supported in Classic.

Model Driver Version Connector Type

2

Perfection 610 TWAIN L 1.00E USB
Perfection 636U TWAIN 3.20A USB
Perfection 640U TWAIN L 2.01A USB
Perfection 1200U TWAIN 4.01A USB
Perfection 1240U TWAIN 5.02A USB
Perfection 1250 TWAIN 5.53A USB
Perfection 1640SU TWAIN 5.02A USB
Perfection 1650 TWAIN 5.53A USB
Perfection 2450 TWAIN 5.53A USB
Expression 1600 TWAIN Pro 2.10A/Pro Network 2.00A * USB

Expression 1640XL TWAIN Pro 2.10A/Pro Network 2.00A * USB
Expression 1680 TWAIN Pro 2.10A/Pro Network 2.00A * USB
Stylus Scan 2000 TWAIN (v.1.10A); Printer (v.6.25E) ** USB
Stylus Scan 2500 TWAIN (v.1.10A); Printer (v.6.25E) ** USB

* Expression Series Scanner Notes:

1. Start your computer in 9.2.1 before you install PageManager. If the Start button does not work, restart the
computer.

2. In order to use the Twain Pro network driver, you must have the scanner attached to a PC running Scan
Server. On a PC, the scanner can use a USB, SCSI or FireWire (Windows 2000, Me, XP only) connection.

** Stylus Scan Notes:

You must install Smart Panel from its own folder. Start your computer in 9.2.1. From the Software CD open the
Smart Panel folder. Click on the Epson Smart Panel Installer icon to install. Before you can launch Smart Panel
you must install the Stylus Scan Updater. The file can be downloaded from the Epson web site.

Important Note: MAC OS X Classic supports USB-native and network-capable devices. Classic
does not support MAC Serial, SCSI or FireWire connected devices. Therefore, the Expression
636, 800 and 836XL that all require a SCSI connection, are not supported in Classic.

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