Epson PM 210 User Manual

Control Panel

1

11

10

9

8

76 5 4

Parts Function

1 LCD screen Displays the printer status messages, and the

2 Layout button Press to change the layout.

panel settings.

Borderless Select this to print without

Border Select this to print with

ID Select this to print 4 larger ID

PhotoSticker Select this to print 1 photo, 4

margins.

margins.

photos of 45 mm × 35 mm
size, and 5 smaller ID photos
of 38 mm × 25.4 mm size.

photos, 9 photos, or 16
photos on the Epson Photo
Sticker.

Parts Function

3 z Print button Press to start printing with the settings made on

4 Cancel button When a photo is displayed, pressing this button

2

3

5 OK button When a photo is displayed, pressing this button

6 f Select All

button

7 Open button Press to open the front cover.

8 l r Photo/

Option button

9 Menu button Press to enter the Menu mode for the print

10 d On button Press to turn the printer on and off.

11 Power light On when the printer is turned on and ready.

the control panel.

decreases the number of copies for that photo.
When printing, pressing this button stops
printing immediately and ejects the paper.

increases the number of copies for that photo.
During setting, selects the item to be set on the
LCD screen.

Press to select all photos in the memory card.

Press to select and display the next or previous
image. When in Menu mode, selects and
displays the menus.

settings or maintenance options.

Printer Parts

Top cover: Holds the blank
paper straight.

Paper feeder: Holds your
paper and feeds it for
printing.

Handle

Edge guides: Help load the paper
straight. Adjust the both edge guides to
fit the width of your paper.

Memory card light

Memory card slots

Front cover: Receives the ejected
paper. Open the cover to insert or
eject a memory card.

i

DC inlet

EXT. I/F (USB) port: Used to
connect the printer to the
optional Bluetooth Photo
Print Adapter and digital
cameras that have USB
DIRECT-PRINT functionality.

ii

Photo cartridge

Photo cartridge lever

Cartridge compartment cover
USB port for computer: Used
to connect the computer and
printer together using the
USB cable.

Contents

Safety Instructions

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . 1

Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . 6

Welcome!

A Quick Introduction to the Digital Photography Process 7

Supported Photo Formats. . . . . . . . . . . . . . . . . . . . . . . . 8

Where to Find Information . . . . . . . . . . . . . . . . . . . . . . . 9

Preparing to Print

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Paper Handling Instructions . . . . . . . . . . . . . . . . . . . . . 13

Inserting a Memory Card . . . . . . . . . . . . . . . . . . . . . . . 14

Basic Photo Printing

Printing All Photos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Printing Selected Photos. . . . . . . . . . . . . . . . . . . . . . . . 17

Printing an Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Printing on Photo Stickers. . . . . . . . . . . . . . . . . . . . . . . 19

Printing Camera-Selected DPOF Photos . . . . . . . . . . . 21

Printing Options

Printing Photos in Black and White or Sepia. . . . . . . . . 22

Fixing Your Photos . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Adding the Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Resetting the Printing Options . . . . . . . . . . . . . . . . . . . 24

Setting PictureMate Preferences

Setting the Language on the LCD Screen . . . . . . . . . . 25

Turning Print Preview Off or On . . . . . . . . . . . . . . . . . . 25

Adjusting the LCD Screen Contrast . . . . . . . . . . . . . . . 26

Resetting the Printer Preferences . . . . . . . . . . . . . . . . . 26

Printing From an External Device

Printing From a PictBridge-Enabled Camera . . . . . . . . 27

Printing From a Bluetooth Device . . . . . . . . . . . . . . . . . 28

Replacing the Photo Cartridge

Checking the Photo Cartridge Status (Ink Level) . . . . . 33

Replacing the Photo Cartridge . . . . . . . . . . . . . . . . . . . 34

iii

Transporting Your PictureMate

Maintaining PictureMate

Cleaning and Checking the Print Head Nozzles . . . . . 40

Aligning the Print Head . . . . . . . . . . . . . . . . . . . . . . . . 41

Cleaning PictureMate. . . . . . . . . . . . . . . . . . . . . . . . . . 43

Troubleshooting

Error/Warning Messages . . . . . . . . . . . . . . . . . . . . . . . 44

Printer Power Problems . . . . . . . . . . . . . . . . . . . . . . . . 47

Print and Noise Problems . . . . . . . . . . . . . . . . . . . . . . 47

Photo Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . 48

Problems With Paper Feeding . . . . . . . . . . . . . . . . . . 50

Miscellaneous Printout Problems. . . . . . . . . . . . . . . . . 51

Contacting Customer Support

Regional Customer Services . . . . . . . . . . . . . . . . . . . . 52

Ink, Paper, and Options

Ink and Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Index

Printer Specifications

iv

Photo Printer

No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation. The information
contained herein is designed only for use with this Epson printer. Epson
is not responsible for any use of this information as applied to other
printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the
purchaser of this product or third parties for damages, losses, costs, or
expenses incurred by the purchaser or third parties as a result of
accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson Corporation's operating
and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or
problems arising from the use of any options or any consumable
products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage
resulting from electromagnetic interference that occurs from the use of
any interface cables other than those designated as Epson Approved
Products by Seiko Epson Corporation.

®

EPSON
Your Vision are trademarks of Seiko Epson Corporation.

is a registered trademark and PictureMate™ and Exceed

PRINT Image Matching™ and the PRINT Image Matching logo are
trademarks of Seiko Epson Corporation. Copyright © 2001 Seiko Epson
Corporation. All rights reserved.
USB DIRECT-PRINT™ and the USB DIRECT-PRINT logo are
trademarks of Seiko Epson Corporation. Copyright © 2002 Seiko Epson
Corporation. All rights reserved.
Microsoft
Corporation.
Apple
Inc.
DPOF™ is a trademark of CANON INC., Eastman Kodak Company,
Fuji Photo Film Co., Ltd. and Matsushita Electric Industrial Co., Ltd.
The BLUETOOTH™ trademarks are owned by Bluetooth SIG, Inc.,
U.S.A. and licensed to Seiko Epson Corporation.
SDHC™ is a trademark.
Memory stick, Memory Stick Duo, Memory Stick PRO, and Memory
Stick PRO Duo are trademarks of Sony Corporation.
xD-Picture Card™ is a trademark of Fuji Photo Film Co.,Ltd.

General Notice: Other product names used herein are for identification
purposes only and may be trademarks of their respective owners.
Epson disclaims any and all rights in those marks.

Copyright © 2006 Seiko Epson Corporation. All rights reserved.

®

and Windows® are registered trademarks of Microsoft

®

and Macintosh® are registered trademarks of Apple Computer,

v

vi

Safety Instructions

Important Safety Instructions

Read all of the instructions in this section before using
your printer. Also, be sure to follow all warnings and
instructions marked on the printer.

When choosing a place for the printer

Observe the following when choosing a place for the
printer:

❏ Place the printer on a flat, stable surface that

extends beyond the base of the printer in all
directions. If you place the printer by the wall,
leave more than 10 cm between the back of the
printer and the wall. The printer will not operate
properly if it is tilted at an angle.

❏ When storing or transporting the printer, do not tilt

it, stand it on its side, or turn it upside down.
Otherwise, ink may leak from the cartridge.

❏ Leave enough space in front of the printer for the

paper to be fully ejected.

❏ Avoid places subject to rapid changes in

temperature and humidity. Also, keep the printer
and the AC adapter away from direct sunlight,
strong light, water, or heat sources.

❏ Do not leave the printer in a place subject to high

temperature, such as in a car. Also, keep the
printer away from direct sunlight, strong light, and
heat sources. Otherwise, the printer may be
damaged or ink may leak.

❏ Avoid places subject to dust, shock, or vibration.

❏ Leave enough room around the printer to allow for

sufficient ventilation.

❏ Place the AC adapter near a wall outlet where the

plug can be easily unplugged.

❏ Do not place or store the printer and the AC

adapter outdoors.

Safety Instructions 1

When setting up your printer

Observe the following when setting up the printer:

❏ Do not block or cover the vents and openings in

the printer.

❏ Power supply cords should be placed to avoid

abrasions, cuts, fraying, crimping, and kinking. Do
not place objects on top of power-supply cords
and do not allow the AC adapter or power-supply
cords to be stepped on or run over. Be particularly
careful to keep all power-supply cords straight at
the ends and the points where they enter and
leave the AC adapter.

❏ Use only the power-supply cords that comes with

this product. Use of another cord may result in fire
or electrical shock, or injury.

❏ The AC adapter model A381H is designed for use

with the printer with which it was included. Do not
attempt to use it with other electronic devices
unless specified.

❏ Use only the type of power source indicated on

the AC adapter's label, and always supply power
directly from a standard domestic electrical outlet
with the AC power cord that meets the relevant
local safety standards.

❏ Avoid using outlets on the same circuit as

photocopiers or air control systems that regularly
switch on and off.

❏ Avoid using electrical outlets controlled by wall

switches or automatic timers.

❏ Keep the entire computer system away from

potential sources of electromagnetic interference,
such as loudspeakers or the base units of cordless
telephones.

❏ Do not use a damaged or frayed power cord and

the AC adapter.

❏ If you use an extension cord with the printer, make

sure that the total ampere rating of the devices
plugged into the extension cord does not exceed
the cord’s ampere rating. Also, make sure that the
total ampere rating of all devices plugged into the
wall outlet does not exceed the wall outlet’s
ampere rating.

2 Safety Instructions

❏ Never disassemble, modify, or attempt to repair

the AC adapter, power cord, printer, and options
by yourself except as specifically explained in the
printer's guides.

❏ Unplug the printer, and refer servicing to qualified

service personnel under the following conditions:

The power cord or plug is damaged; liquid has
entered the printer or the AC adapter; the printer
or the AC adapter has been dropped or the casing
damaged; the printer or the AC adapter does not
operate normally or exhibits a distinct change in
performance. (Do not adjust controls that are not
covered by the operating instructions.)

❏ Do not use with wet hands.

❏ If you plan to use the AC adapter in Germany, the

building installation must be protected by a 10 or
16 amp circuit breaker to provide adequate
short-circuit protection and over-current
protection for this printer.

For United Kingdom, Singapore, and Hong Kong
users

❏ Replace fuses only with fuses of the correct size

and rating.

Safety requirements

Mains plug:
Use a 3-pin mains plug that is registered with the
Safety Authority.

Flexible cord:
Use a double insulated flexible cord that is certified* to
the relevant IEC or BS standards.

Appliance connector:
Use an appliance connector certified* to the relevant
IEC320.

* certified by member of IECEE CB Scheme.

For United Kingdom users

The following safety information applies to the AC
adapter.

❏ Warning: Refer to the rating plate for the voltage

and check that the appliance voltage corresponds
to the supply voltage.

Safety Instructions 3

❏ Important: The wires in the mains lead fitted to

this appliance are coloured in accordance with
following code: Blue - Neutral, Brown - Live

If you have to fit a plug:

❏ As the colours of the mains lead of the appliance

may not match the coloured markings used to
identify the terminals in a plug, please observe the
following:

The blue wire must be connected to the terminal
in the plug marked with the letter N.

❏ Do not insert objects through the slots in the

printer.

❏ Take care not to spill liquid on the printer and the

AC adapter.

❏ Do not put your hand inside the printer or touch

the photo cartridge during printing.

❏ Do not use aerosol products that contain

flammable gases inside or around this product.
Doing so may cause fire.

The brown wire must be connected to the terminal
in the plug marked with the letter L.

❏ If damage occurs to the plug, replace the cord set

or consult a qualified electrician.

When using the printer

Observe the following when using the printer:

❏ If you use the printer in places where the use of

electronic devices is limited, such as in airplanes
or hospitals, follow all instructions in those places.

4 Safety Instructions

❏ Always turn the printer off using the d On button.

Do not unplug the printer or turn off the power to
the outlet until the power light goes out.

❏ Before transporting the printer, make sure that the

photo cartridge is in place.

❏ Leave the photo cartridge installed. Removing the

cartridge can dehydrate the print head and may
prevent the printer from printing.

When using a memory card

❏ Use only memory cards compatible with the

printer. See “Inserting a Memory Card” on page 14

When using LCD screen

When handling photo cartridges

❏ The LCD screen contains a few small bright or

dark spots. These are normal and do not mean
that the LCD screen is damaged in any way.

❏ Only use a dry, soft cloth to clean the LCD screen.

Do not use liquid or chemical cleansers.

❏ If the LCD screen on your printer's control panel

is damaged, contact your dealer. If the liquid
crystal solution gets on your skin, wash them
thoroughly with soap and water. If the liquid crystal
solution gets into your eyes, flush them
immediately with water. If discomfort or vision
problems remain after a thorough flushing, see a
doctor immediately.

When using the optional Bluetooth Photo Print Adapter

Refer to the Bluetooth Photo Print Adapter's
documentation for the safety instructions.

Observe the following when handling photo cartridges:

❏ Do not shake photo cartridge after removing it

from the bag; this can cause leakage.

❏ Do not remove or tear the label on the cartridge;

this can cause leakage.

❏ Do not use a photo cartridge beyond the date

printed on the cartridge carton: otherwise, it may
result in reduced print quality. For best results, use
up the photo cartridge within six months of
installing it.

❏ Do not dismantle photo cartridges or try to refill

them. This could damage the print head.

❏ After bringing a photo cartridge inside from a cold

storage site, allow it to warm up at room
temperature for at least three hours before using
it.

❏ Store photo cartridges in a cool, dark place.

Safety Instructions 5

❏ The IC chip on the photo cartridge retains a variety

of cartridge-related information, such as the
amount of ink remaining, so that the cartridge may
be removed and reinstalled freely.

❏ Store each photo cartridge so that the bottom of

its packaging faces down.

Warnings, Cautions, and Notes

Warnings

w

must be followed carefully to avoid bodily injury.

Cautions

c

must be observed to avoid damage to your
equipment.

Notes

contain important information and useful tips on the
operation of your printer.

6 Safety Instructions

Welcome!

PictureMate™ is your easy-to-use, personal photo lab.
Just insert a digital camera memory card and you are
ready to print brilliant photos. Because PictureMate is
light and portable, you can print whenever and
wherever you take pictures.

A Quick Introduction to the Digital Photography Process

1. Take Photos
Take pictures with your digital
camera.

2. Print

Insert your camera’s memory
card in PictureMate, choose
your photos, and print.

3. Save

To preserve your digital photo
files (just like film negatives),
save them to your computer.
Then you can reprint them any
time.

4. Clear the Memory Card

After you save your photo files, delete them from your
memory card so you have room for more photos.

Special features

Printing with your PictureMate becomes even easier
with these special features:

From the PictureMate LCD screen,
you can print all your photos or you
can select just the ones you want.
See “Basic Photo Printing” on page

17.

LCD screen

Welcome! 7

DPOF

If your camera supports DPOF
(Digital Print Order Format), you
can preselect which photos to print
while the memory card is still in your
camera. Then, when you insert the
card into PictureMate, it knows
which photos you chose. See
“Printing Camera-Selected DPOF
Photos” on page 21.

®

If you have a PictBridge

- or USB
DP (USB Direct Print)-enabled
camera, you can connect the
camera to PictureMate and control
printing right from your camera.
See “Printing From a
PictBridge-Enabled Camera” on
page 27.

®

If you have a Bluetooth

-enabled
PDA, mobile phone, or computer,
you can send photos wirelessly to
PictureMate for printing. You just
need the optional EPSON

®

Bluetooth Photo Print Adapter. See
“Printing From a Bluetooth Device”
on page 28.

Note:

❏ PictureMate supports P.I.M. (PRINT Image

Matching™) image enhancement standard that is
built into many cameras. To see if your camera is
P.I.M.-enabled, see your camera's
documentation.

❏ If the photo files are specified to print with PRINT

Image Framer (P.I.F.), the icon appears at the
bottom left of the screen. PictureMate supports
printing for these files.

Supported Photo Formats

JPEG TIFF

Make sure your photos meet these requirements for
printing with your PictureMate:

❏ JPEG files or uncompressed TIFF files only

❏ Resolutions ranging from 80 × 80 to 9200 × 9200

pixels

8 Welcome!

PictureMate recognizes and prints the first 999 photos
on your memory card.

Where to Find Information

Unpacking and setting up

See the Start Here to set up your
PictureMate and install the
software.

Using PictureMate away from home

When taking your PictureMate out
with you, bring along the Portable
Quick Guide for simple instructions
on printing and problem solving.

Printing and changing settings

User's Guide - for use without a
computer - (this book) explains how

to print photos directly from your
camera’s memory card. It also
covers how to print from other
devices, replace the PictureMate
Photo Cartridge, take care of
PictureMate, and troubleshoot
problems.

Welcome! 9

Using your PictureMate with a computer

The on-screen User's Guide on the
CD provides comprehensive
information and instructions for
using PictureMate with a computer.

10 Welcome!

Preparing to Print

Before you can print, you need to load paper and insert
your memory card in PictureMate.

Loading Paper

Follow these steps to load PictureMate Photo Paper:

Caution:

c

Do not load plain paper; this may damage
PictureMate.

1. Move the handle to the back. Then open the top
cover.

Top cover

Handle

Preparing to Print 11

2. Press the Open button to open the front cover.

3. Slide the edge guides to the sides.

Edge guides

4. Place your paper in the center, with the glossy side
up.

Note:

Make sure paper is glossy side up to prevent
smearing.

5. Slide the edge guides against the paper. Make
sure they are snug, but not so tight that paper
cannot move.

Glossy side

12 Preparing to Print

Note:

When you need more paper, order a PictureMate
PicturePack. See “Ink, Paper, and Options” on page
54 for more information.

Media Type Loading Capacities

PictureMate Photo Paper

Epson Premium Glossy Photo Paper
10 × 15 cm (4 × 6 in.)

Epson Glossy Photo Paper
10 × 15 cm (4 × 6 in.)

Epson Premium Semigloss Photo
Paper 10 × 15 cm (4 × 6 in.)

Epson Photo Stickers 100 × 148 mm 1 sheet

20 sheets

Paper Handling Instructions

❏ Do not stack printouts with the image sides

touching.

❏ Do not stack printouts and conventional film

photographs with the image sides touching.

❏ If you stack printouts, place a sheet of plain paper

or other absorbent paper between the individual
prints.

When storing unused paper

Return any unused paper to the original package, and
store it away from extreme temperatures, high
humidity, and bright lights.

When displaying printouts

When storing printouts

❏ Do not touch the printed side or stack your

printouts until the ink is dry.

❏ To avoid scratching the image, be sure not to rub

the printed side of the paper. If the printed side is
rubbed too strongly, ink may come off the paper.

❏ When displaying your printouts indoors, Epson

recommends placing your printouts in glass
frames to preserve the colors in your image.

❏ Avoid displaying your printouts outdoors or in a

place exposed to direct sunlight to prevent fading.

Preparing to Print 13

Note:

For best results, allow your prints to dry thoroughly for
24 hours before framing.

Inserting a Memory Card

1. Press the d On button to turn on PictureMate.

2. Make sure the memory card light is off and no
cards are in both slots. Then insert a memory card
into the correct slot, as shown in the illustration.

Caution:

c

❏ Insert just one card at a time.

❏ Load your memory card only as shown

in the table below or you may damage
your printer, memory card, or both. If
you insert a card incorrectly, you see
an error message on the LCD screen.
Remove the memory card and insert it
correctly.

❏ Do not press the button on the right

side of the lower card slot when you
insert a CompactFlash card or you
cannot remove the card.

❏ If the CompactFlash card is not

recognized, remove the card and
insert it again.

14 Preparing to Print

Upper slot

Lower slot

miniSDHC card *
miniSD card *

microSDHC card *
microSD card *

SDHC Memory Card
SD Memory Card
MultiMediaCard

Memory Stick
MagicGate Memory Stick
Memory Stick PRO

Memory Stick Duo *
Memory Stick PRO Duo *
MagicGate Memory Stick Duo *

Memory
card light
turns on

xD-Picture Card
xD-Picture Card Type M
xD-Picture Card Type H

* Adapter required

CompactFlash

Microdrive

Memory
card light
turns on

Preparing to Print 15

3. The memory card light flashes and then stays on.
It takes a few seconds to recognize the memory
card. Now you can choose photos and layouts for
printing from the LCD screen. See “Basic Photo
Printing” on page 17

Caution:

c

Do not remove a card while the memory card
light is flashing; you may lose photos on your
card.

Upper slot

For the latest information on memory cards available
for your printer, contact your dealer or regional Epson
sales office.

Removing the memory card

When you are ready to remove a memory card, make
sure the memory card light is not flashing, then remove
the memory card from the slot.

16 Preparing to Print

Push in the memory card. Pull the memory card out.

Lower slot

Press the button on the
right twice.

Pull the memory card out.

Basic Photo Printing

Printing All Photos

You can select all of the photos and choose to make
one or more copies of each photo.

1. Press the f Select All button.

2. Press the l or r button to select the number of

copies for all photos, then press the OK button.

3. Press the l or r button to select the photo for

which you want to change the number of copies.

4. Press the OK button to increase the number of

copies.

Note:

Press the Cancel button to decrease the number
of copies.

5. Repeat steps 3 and 4 to select the number of
copies for each photo.

6. Press the Layout button to select the layout.

7. Press the z Print button to start printing.

Note:

❏ If Print Preview is set to On, the confirmation

screen is displayed. Press the z Print button
again to start printing.

❏ If there is DPOF information on the memory card,

PictureMate goes to DPOF print mode. See
“Printing Camera-Selected DPOF Photos” on
page 21 for details. To print all of the photos on
the memory card, press the Cancel button and
follow the steps above.

Printing Selected Photos

1. Press the l or r button to select the photo you

want to print, then press the OK button.

2. Press the OK button to increase the number of

copies.

Basic Photo Printing 17

Note:

Press the Cancel button to decrease the number
of copies.

3. Repeat steps 1 and 2 for additional photos.

4. Press the Layout button to select the layout.

Printing an Index

Prints all of the photos on your memory card or from
the specified external device. The photo number is
printed at the lower left and the date or file name is
printed at the lower right of each photo.

5. Press the z Print button to start printing.

18 Basic Photo Printing

1. Press the Menu button.

2. Press the l or r button to select Index Sheet,

then press the OK button.

3. Press the z Print button to start printing.

Note:

If Print Preview is set to On, the confirmation screen
is displayed. Press the z Print button again to start
printing.

Printing on Photo Stickers

You can print 1, 4, 9, or 16 photos on the Epson Photo
Sticker.

1. Load an Epson Photo Sticker sheet with Loading
Support Sheets.

Print layout

1 photo 4 photos

9 photos 16 photos

Photo Sticker

Loading Support Sheet A

Loading Support Sheet B

Note:

Be sure to use the loading support sheets, and
load one sheet at a time.

2. Press the Layout button to select PhotoSticker.
When PhotoSticker is selected, the light beside it
is lit.

3. Press the Menu button.

4. Press the l or r button to select Stckr Layout,
then press the OK button.

Basic Photo Printing 19

5. Press the l or r button to choose 1 photo, 4

photos, 9 photos, or 16 photos, then press the
OK button.

6. Press the l or r button to select the photo you

want to print, then press the OK button.

7. Press the OK button to increase the number of

copies for that photo.

8. Repeat steps 6 and 7 for additional photos.

Print layout when 4 photos, 9 photos, or 16 photos is selected
(The images below show the case of 16 photos)

When 1 photo is selected

Note:

Press the Cancel button to decrease the number
of copies.

20 Basic Photo Printing

More than two photo or
copies are selected

9. Press the z Print button to start printing.

Note:

If Print Preview is set to On, the confirmation screen
is displayed. Press the z Print button again to start
printing.

When using pre-cut Photo Stickers

If you are printing on pre-cut 16-up Photo Stickers, and
the printing is misaligned, follow the steps below to
adjust the print position.

1. Press the Menu button.

2. To move the image up or down, select Stckr
Up/Down. To move the image to the left or right,
select Stckr Lft/Rt. Then press the OK button.

3. Use the l or r button to select the amount to move
the image. Then press the OK button.

You can select from Left2.5mm to Right2.5mm,
and from Down2.5mm to Up2.5mm.

4. Press the z Print button to start printing.

Printing Camera-Selected DPOF Photos

If your camera supports DPOF (Digital Print Order
Format), you can use it to preselect which photos and
how many copies you want to print. See your camera’s
manual to choose photos for printing with DPOF, then
insert your memory card in PictureMate. PictureMate
automatically reads your preselected photos.

1. Load paper and a memory card that contains
DPOF data. The screen below appears on the
LCD screen.

Note:

❏ If Print Preview is set to On, the confirmation

screen is displayed. Press the z Print button
again to start printing.

❏ The printer remembers the print adjustment

setting even after it has been turned off, so
you do not need to adjust the position each
time.

2. Press the Layout button to select the layout.

3. Press the z Print button to start printing.

Note:

If you want to print all of the photos on the memory
card, press the Cancel button. See “Printing All
Photos” on page 17.

Basic Photo Printing 21

Printing Options

Printing Photos in Black and White or Sepia

You can print your photo in black and white or in a
sepia tone without changing the original photo.

Note:

A sepia print has a brownish tone, for an old-fashioned
photo look.

1. Press the Menu button.

2. Press the l or r button to select Color Effect,

then press the OK button.

3. Press the l or r button to select None, Black &

White, or Sepia, then press the OK button.

4. See “Basic Photo Printing” on page 17 and print
your photos.

Fixing Your Photos

PictureMate lets you correct the color and improve the
image quality of your photos without using a computer.
For example, you can correct images that are too dark,
too bright, or backlit using PhotoEnhance.

Note:

These settings affect only your printed pictures. They
do not change your original image files.

22 Printing Options

1. Press the Menu button.

2. Press the l or r button to select Color Effect,

then press the OK button.

3. Press the l or r button to select PhotoEnhance,

then press the OK button.

4. See “Basic Photo Printing” on page 17 and print
your photos.

Adding the Date

You can add the date your photo was originally taken
to the bottom right corner of your print.

1. Press the Menu button.

2. Press the l or r button to select Date Stamp,

then press the OK button.

3. Press the r button to select On, then press the

OK button.

❏ Off (default, turns off the date stamp)

Printing Options 23

❏ On (date, month, year: 26.Apr.2006)

Note:

If the language is not set as English, the date
stamp is as follows:

❏ On (year, month, date: 2006.04.26)

4. See “Basic Photo Printing” on page 17 and print
your photos.

Resetting the Printing Options

You can reset the printing options to the original,
default settings.

1. Press the Cancel button.

2. Press the OK button. The printing options are
reset.

24 Printing Options

Setting PictureMate Preferences

Setting the Language on the LCD Screen

You can change the language that is displayed on the
LCD screen.

1. Press the Menu button.

2. Press the l or r to select Language, then press

the OK button.

3. Press the l or r to select the language you want

to use, then press the OK button.

Turning Print Preview Off or On

You can confirm your selected photos, the number of
copies, layout, and the settings before you print when
set to On.

1. Press the Menu button.

2. Press the l or r to select Print Preview, then

press the OK button.

3. Press the r to select Off or On, then press the

OK button.

Setting PictureMate Preferences 25

❏ On (displays the Print Preview screen before

printing starts. Press the z Print button again
to start printing after confirming the print
settings.)

❏ Off (turns off the Print Preview screen. You

need to press the z Print button just once to
start printing.)

Adjusting the LCD Screen Contrast

If the LCD screen is difficult to read, you can adjust the
contrast.

1. Press the Menu button.

2. Press the l or r to select LCD Contrast, then
press the OK button.

3. Press the l or r to adjust the contrast, then press
the OK button.

Resetting the Printer Preferences

Follow the steps below to reset the print settings you
have changed (such as the Date Stamp and Color
Effect).

1. Press the Menu button.

2. Press the l or r to select Reset Defaults, then

press the OK button.

3. You see this screen. Press the OK button to reset

all the print settings.

26 Setting PictureMate Preferences

Printing From an External Device

PictureMate can print stored photos on a device such
as a Bluetooth-enabled device or a digital camera.

Printing From a PictBridge-Enabled Camera

You can connect your PictBridge- or USB DP-enabled
digital camera to the back of PictureMate and use the
camera to control printing. (See your digital camera's
documentation to see if it supports the PictBridge
standard or USB DP.)

1. Make sure PictureMate is on.

2. Make sure there are no memory cards in
PictureMate’s slots. The memory card light should
be off.

3. Use the PictureMate’s control panel to adjust the
print settings. (For example Layout and Color
Effect.)

4. Connect your camera’s USB cable to your camera
and the EXT. I/F port on the back of PictureMate.

5. Use the digital camera to select the photo you
want to print. Be sure to make the desired print
settings on the digital camera because the digital
camera settings generally take precedence over
the print settings of PictureMate. See your digital
camera's documentation for information on more
detailed settings.

6. Print from the digital camera.

Printing From an External Device 27

Printing From a Bluetooth Device

About the Bluetooth Photo Print Adapter

Note:

❏ While this product complies with the Bluetooth

Specification, it is not guaranteed to work with all
devices enabled with Bluetooth wireless
technology.

The optional Bluetooth Photo Print Adapter is a
wireless communication module used to print from
digital cameras and other devices with Bluetooth
wireless technology without cables when connected to
the printer.

Up to 10 m

28

❏ The communication range of this product is

approximately 10 meters; however, this may vary
depending on conditions including obstacles
between devices; signal quality; magnetic fields;
static electricity and electromagnetic interference;
software; operating system; reception sensitivity;
and antenna performance.

Available Profile

Basic Printing Profile (BPP)

Basic Imaging Profile (BIP)

Hardcopy Cable Replacement Profile (HCRP)

Object Push Profile (OPP)

Connecting and disconnecting the Bluetooth Photo Print Adapter

Connecting

1. Insert the Adapter connector into the EXT. I/F port
as shown below.

Caution:

c

Do not connect this product while the
printer is operating. Doing so may cause
the printer to malfunction.

Disconnecting

Remove the Adapter’s connector from the EXT. I/F
port as shown below.

Caution:

c

❏ Do not remove this product while

communicating with another device.

❏ Do not disconnect this product while the

printer is operating. Doing so may cause
the printer to malfunction.

2. The Adapter’s light comes on for one second. If
the LED does not turn on, disconnect the Adapter
from PictureMate, then reconnect it.

❏ Do not remove this product by pulling on its

upper section. Doing so may damage the
product.

29

Bluetooth settings

Use the LCD screen on PictureMate to make settings
for Bluetooth wireless communication.
& See “Making settings” on page 31

Outline of settings

Setting Choices Description

Bluetooth Device
Name

printer
name-(number)
(Default = 1)

If multiple printers
enabled with Bluetooth
are in the same
communication range,
distinguish them by
assigning each number
from 0 through 9.

To make the Device
Name setting take effect,
turn the printer off and
then back on.

Bluetooth
Communication
Mode

Bluetooth
Encryption

Discoverable This mode allows devices

Not Discovrble This mode prevents

Pairing This mode requires that

On/Off
(Default = Off)

enabled with Bluetooth to
freely discover the printer
and print.

unknown devices from
discovering the printer.

To print in this mode, first
search for the printer
once in Discoverable
mode. After your device
has discovered the
printer in Discoverable
mode once, it will
subsequently be able to
communicate with and
print from it in this mode.

the four-digit Passkey be
entered into a device
before it can
communicate with and
print from the printer.

Select On to encrypt
communication.
Encryption requires that
the four-digit Passkey be
entered into a device
before it can
communicate with and
print from the printer.

30

Bluetooth Passkey

Any four-digit
number
(Default = 0000)

Set at the factory
(Example)
11-11-11-11-11-11

The Passkey setting
allows you to set the
four-digit Passkey that
must be entered into a
device before printing if
Pairing is selected as the
Comm. Mode or if
Encryption is On.

Displays the unique
Bluetooth Device
Address of the printer.

3. Press the l or r button to select Bluetooth, then

press the OK button.

4. Check that Settings is selected, then press the OK

button.

Bluetooth Device
Address

Making settings

1. Connect the Bluetooth Photo Print Adapter to
PictureMate.
& See “Connecting and disconnecting the
Bluetooth Photo Print Adapter” on page 29

Caution:

c

Be sure that the printer is not operating
before connecting this product. Otherwise,
the printer may malfunction.

2. Press the Menu button.

5. Press the OK or Cancel button to select the

desired Bluetooth option.

6. Change the settings of each item using the l or r

button. See “Outline of settings” on page 30 for
information about Bluetooth settings except
Passkey setting. See the “The Bluetooth Passkey
Setting” on page 32 to set the Passkey.

31

The Bluetooth Passkey Setting

1. Press the l or r button to select a number for the

digit, then press the OK button to set the number.

2. Use the PictureMate’s control panel to adjust the
print settings. (For example Layout and Color
Effect.)

3. Print the data from your Bluetooth enabled device.

Note:

The settings available may vary among Bluetooth
wireless-capable devices. For more information, refer
to your device’s documentation.

Note:

Press the Cancel button to return to the digit on
the left.

2. Select numbers for the other digits in the same

manner, then press the OK button to activate the
Passkey.

Printing

1. Make sure the Bluetooth Photo Print Adapter is
connected to PictureMate and Bluetooth settings
have been made. For details on connecting the
Bluetooth Photo Print Adapter, see “Connecting
and disconnecting the Bluetooth Photo Print
Adapter” on page 29. See “Bluetooth settings” on
page 30 to set the Bluetooth settings.

32

For more information about printing from Bluetooth
wireless-capable mobile phones, digital still cameras,
digital video cameras, PDAs, mobile PCs and other
Bluetooth wireless-capable device, refer to the
documentation for both the device and the printer.

Replacing the Photo Cartridge

Checking the Photo Cartridge Status (Ink Level)

When the photo cartridge is low on ink, you see this
icon in the upper-left corner of the LCD screen.

Ink low

You can check the approximate ink level in your photo
cartridge at any time.

1. Press the Menu button.

2. Press the l or r button to select Check Ink, then

press the OK button.

3. You see a screen showing the approximate ink

level in your photo cartridge. Press the OK button
to close the screen.

Replacing the Photo Cartridge 33

Replacing the Photo Cartridge

PictureMate uses photo cartridge equipped with an IC
chip. The IC chip accurately monitors the amount of
ink, so even if it is removed and later reinserted, all of
its ink can be used.

Warning:

w

Keep photo cartridges out of the reach of
children. Do not allow children to drink from or
handle the cartridges.

Caution:

c

❏ Epson recommends the use of genuine

Epson photo cartridges. Epson warranties
do not cover damage to your printer
caused by the use of photo cartridges not
manufactured by Epson.

❏ Leave the old cartridge installed in the

printer until you have obtained a
replacement; otherwise, ink remaining in
the print head nozzles may dry out.

❏ Do not refill photo cartridges. The printer

calculates the amount of ink remaining
using an IC chip on the photo cartridge.
Even if the cartridge is refilled, the amount
of ink remaining will not be recalculated by
the IC chip and the amount of ink available
for use will not change.

Note:

In addition to the ink used during an image printing, ink
is consumed during the print head cleaning operation.

For more information about photo cartridges.
& See “When handling photo cartridges” on page 5

34 Replacing the Photo Cartridge

1. Make sure that PictureMate is on, but not printing.

Note:

Check the ink status.
& See “Checking the Photo Cartridge Status (Ink
Level)” on page 33

2. Check that the screen below is displayed on the
LCD screen. This screen is not displayed if there
is some ink left.

3. Open the cartridge compartment cover on the
back of PictureMate.

4. Set the cartridge lever in the Release position by
pulling the lever to the left. The photo cartridge will
be ejected about halfway out of the holder.

Replacing the Photo Cartridge 35

5. Pull the cartridge out of PictureMate and dispose
of it properly.

Caution:

c

❏ Do not touch the green IC chip on the

side of the cartridge. This can damage
the photo cartridge.

Do not touch this part.

Note:

❏ Do not take the used cartridge apart or try to

refill it. Do not shake the used photo cartridge;
otherwise, it may leak.

❏ The photo cartridge must be replaced when

any one of the colors is depleted. The rate that
a specific color of ink is consumed depends
on the images printed.

6. Remove the replacement photo cartridge from its
package.

36 Replacing the Photo Cartridge

❏ If you remove the photo cartridge for

later use, be sure to protect the ink
supply ports from dirt and dust; store it
in the same environment as the
printer. Note that there is a valve in the
ink supply ports, making covers or
plugs unnecessary, but care is needed
to prevent the ink from staining items
that the cartridge touches. Do not
touch the ink supply ports or
surrounding area.

❏ Be sure to always install a photo

cartridge into the printer immediately
following the removal of the current
photo cartridge. If a photo cartridge is
not installed promptly, the print head
may dry out, rendering it unable to
print.

7. Place the cartridge properly into the cartridge
holder, then push it in until you feel resistance and
hear the cartridge faintly click into place.

8. Set the lever to the Lock position by sliding it to

the right.

9. Close the cartridge compartment cover.

Note:

If you cannot close the cartridge compartment cover,
the photo cartridge is not installed correctly. Go back
to the step 4 and eject the photo cartridge. Then install
the photo cartridge again.

Replacing the Photo Cartridge 37

Transporting Your PictureMate

PictureMate’s handle makes it easy to carry short
distances. If your PictureMate is going to travel a
longer distance, you should pack it carefully following
the steps below to protect it from getting damaged.

Caution:

c

Keep PictureMate out of the sun and don’t leave
it in your car or other location where it can get
too hot.

1. If PictureMate is on, turn it off.

2. Wait until the LCD screen goes blank, then unplug
the power cord from the electrical outlet.

3. Remove paper from the the paper feeder and front
cover.

4. Close the top cover and front cover.

5. Disconnect the power cord and any connected
USB cable from the back of PictureMate.

6. Pack the power cord, AC adapter, paper, spare
photo cartridge, and all manuals in the travel case.

7. Pack PictureMate and the travel case in the box
that PictureMate came in.

38 Transporting Your PictureMate

Caution:

c

Make sure the photo cartridge is installed
before transporting. Do not place
PictureMate on its side or upside down, or
ink may leak.

Note:

If your prints do not look as good after PictureMate
has been moved, try aligning the print head. See
“Aligning the Print Head” on page 41.

Transporting Your PictureMate 39

Maintaining PictureMate

Cleaning and Checking the Print Head Nozzles

If your print quality is not as good as it used to be, if
your photos are light or faint, or you are missing colors
in your prints, your print head nozzles may be clogged.

Note:

❏ Print head cleaning consumes some ink. To avoid

wasting ink, clean the print head only if print quality
declines; for example, if the printout is blurry or the
color is incorrect or missing.

❏ If a message on the LCD screen tells you that the

cartridge needs replacement or is low on ink, you
cannot clean the print head. You must first replace
the photo cartridge.

1. Make sure that PictureMate is turned on and no
warnings or errors are displayed on the LCD
screen.

2. Load a sheet of paper. See “Loading Paper” on
page 11.

3. Press the Menu button.

4. Press the l or r button to select Maintenance,

then press the OK button.

5. Press the OK button to select Auto Cleaning.

40 Maintaining PictureMate

6. Press the OK button to start cleaning the print

head. The processing icon appears on the screen
while cleaning is in progress.

7. Press the z Print button to print the nozzle check

pattern.

8. The nozzle check pattern is printed out. See the
following illustration.

The printer will print a nozzle check pattern. Below are
sample printouts.

Okay

Needs Cleaning

If the nozzle check page does not print satisfactorily
(for example, if any segment of the printed lines is
missing), your print head nozzles may be clogged.

9. If the nozzle check pattern is satisfactory, press

the OK button. If the nozzle check pattern is not
satisfactory, press the Cancel button and clean
the print head again. If you do not see any
improvement after cleaning about two times,
check the solutions beginning on page 48. You
can also turn the printer off and wait overnight ­this allows any dried ink to soften-and then try
cleaning the print head again.

Aligning the Print Head

If you have moved PictureMate and print quality is not
as good as it was before—for example, you see
misaligned vertical lines or light or dark horizontal
banding—you may need to align the print head.

1. Make sure that PictureMate is turned on and no
warnings or errors are displayed on the LCD
screen.

The above sample may be shown in black and white, but the actual
test prints in color (Black, Cyan, Magenta and Yellow).

2. Load a sheet of photo paper. See “Loading Paper”
on page 11.

Maintaining PictureMate 41

3. Press the Menu button.

4. Press the l or r button to select Maintenance,

then press the OK button.

5. Press the l or r button to select Head

Alignment, then press the OK button.

6. Press the z Print button to print the Test Sheet.

7. The following Test Sheet is printed.

9. Press the l or r button to highlight the number for

the best pattern (1 to 9).

10. Press the OK button to exit the alignment screen.

8. Look at the alignment pattern in each set and find
the patch which is most evenly printed, with no
noticeable streaks or lines.

42 Maintaining PictureMate

Cleaning PictureMate

To keep PictureMate operating at its best, clean it
thoroughly several times a year as follows.

1. Turn off PictureMate and unplug the power cord.

Caution:

c

❏ Never use alcohol or thinner to clean the

printer, as these chemicals can damage
the components as well as the case.

❏ Be careful not to get water on the printer

mechanism or electronic components.

2. Remove any paper from the paper feeder.

3. Use a soft brush to carefully clean away all dust
and dirt from the paper feeder.

4. If the outer case or the inside of the paper feeder
is dirty, wipe it with a soft, clean cloth dampened
with mild detergent. Keep the front cover closed
to prevent water from getting inside.

❏ Do not use a hard or abrasive brush.

❏ Do not spray the inside of the printer with

lubricants. Unsuitable oils can damage the
mechanism. Contact your dealer or a
qualified service person if lubrication is
needed.

43

Troubleshooting

The solutions herein are for problems when printing
directly from a memory card.

Error/Warning Messages

You can identify many common printer problems using
the display on your PictureMate’s LCD screen.

Error Display

Display Solution

Replace the photo cartridge
with a new one.
& See “Replacing the Photo
Cartridge” on page 34

Load Paper. Then press the

OK button to continue or the
Cancel button to cancel.

& See “Loading Paper” on
page 11

Display Solution

Clear paper jam, then press
the OK button.
& See “Problems With Paper
Feeding” on page 50

Replace the photo cartridge
with a new one.
& See “Replacing the Photo
Cartridge” on page 34

Disconnect the Adapter, then
reconnect to the printer.
& See “Connecting and
disconnecting the Bluetooth
Photo Print Adapter” on page
29

44 Troubleshooting

Display Solution

Display Solution

Close the cartridge
compartment cover.

Install the photo cartridge.

Waste ink pad in the photo
cartridge is saturated.
Replace the photo cartridge
with a new one.
& See “Replacing the Photo
Cartridge” on page 34

Reinstall the photo cartridge.
The genuine Epson photo
cartridge is recommended for
replacement.

Mechanical error.
Call for service.
& See “Contacting Customer
Support” on page 52

Waste ink pad in the printer is
saturated.
Call for service.
& See “Contacting Customer
Support” on page 52

Warning Display

Display Solution

Waste ink pad in the printer is
almost full.
Call for service.
& See “Contacting Customer
Support” on page 52

Troubleshooting 45

Display Solution

Display Solution

Ink is low.
Prepare the new PicturePack.

Remove the memory card.
& See “Removing the
memory card” on page 16

Remove the memory card.
& See “Removing the
memory card” on page 16

An unsupported device is
connected to the EXT. I/F
port.
Remove the external device.

Error in the data.
The print results may not be
perfect. Check the data.

The data is not supported.
Check the data.

The image is too large to print
with Bluetooth.
Print the data from a memory
card or computer.

The image is too complex to
print with Bluetooth.
Check the data.

46 Troubleshooting

Printer Power Problems

Print and Noise Problems

LCD screen is off

❏ Press the d On button to make sure that

PictureMate is on.

❏ Turn off PictureMate and make sure that the

power cord is securely plugged in.

❏ Make sure that your outlet works and is not

controlled by a wall switch or timer.

LCD screen came on and then went out

The PictureMate’s voltage may not match the outlet
rating. Turn off PictureMate and unplug it immediately.
Then, check the printer labels.

Caution:

c

If the voltage does not match, DO NOT PLUG
YOUR PRINTER BACK IN. Contact your
dealer.

PictureMate makes an unexpected noise after you
install a photo cartridge.

The first time you install the photo cartridge,
PictureMate will charge its print head for about three
and a half minutes. Wait until charging finishes before
you turn it off, or it may charge improperly and use
more ink the next time you turn it on.

PictureMate makes an unexpected noise when you
turn it on or after it has been sitting for awhile.

PictureMate is performing routine maintenance.

PictureMate sounds as though it is printing, but
nothing prints.

❏ PictureMate may be preparing to print.

❏ Make sure the print head nozzles are not clogged.

To clean the print head, see “Cleaning and
Checking the Print Head Nozzles” on page 40.

❏ PictureMate will not work properly if it is tilted or

at an angle. Place it on a flat, stable surface that
extends beyond the printer base in all directions.

Troubleshooting 47

❏ Make sure paper is not jammed and is loaded

correctly so it can feed into PictureMate. Make
sure the handle is not resting on the paper. See
“Loading Paper” on page 11 for paper loading
instructions.

The memory card does not work correctly.

❏ Make sure you are using a compatible memory

card. See “Inserting a Memory Card” on page 14.

❏ Make sure only one card is inserted at a time.

PictureMate does not read from multiple cards at
once.

❏ Photos must be in JPEG or Uncompressed TIFF

format and taken with a DCF-compliant camera.

❏ PictureMate can recognize and print the first 999

photos on your memory card.

Photo Quality Problems

You see banding (light lines) in your prints.

❏ The print head nozzles may need cleaning; see

“Cleaning and Checking the Print Head Nozzles”
on page 40.

❏ Make sure the glossy side of the paper is face up.

❏ The photo cartridge may need replacing. To

replace the cartridge, see “Replacing the Photo
Cartridge” on page 34.

❏ The print head may need aligning; see “Aligning

the Print Head” on page 41.

48 Troubleshooting

Your printout is blurry or smeared.

❏ Use only paper recommended by Epson to ensure

proper saturation, ink absorption, and quality. See
“Ink and Paper” on page 54

❏ Make sure you load paper with the glossy side

face up.

❏ The print head nozzles may need cleaning; see

“Cleaning and Checking the Print Head Nozzles”
on page 40 for instructions.

❏ The photo cartridge may be old or low on ink. To

replace the photo cartridge, see “Replacing the
Photo Cartridge” on page 34.

❏ Make sure your paper is not damaged, old, dirty,

or loaded face down. If it is, reload a new stack of
paper with the glossy side up.

Colors in your photo are wrong or missing.

❏ Make sure your paper is not damp or curled, or

loaded face down (the glossy side should be face
up). If it is damp or curled, load a new stack of
paper.

Your printout is faint or has gaps in the image.

❏ The print head may need aligning; see “Aligning

the Print Head” on page 41.

❏ Make sure the Color Effect setting is set to None

for color photos. See “Printing Photos in Black and
White or Sepia” on page 22.

❏ The print head nozzles may need cleaning; see

“Cleaning and Checking the Print Head Nozzles”
on page 40.

❏ The photo cartridge may be old or low on ink. To

replace the cartridge, see “Replacing the Photo
Cartridge” on page 34.

Troubleshooting 49

Problems With Paper Feeding

Paper does not eject fully or is wrinkled.

If it is wrinkled when it ejects, the paper may be damp
or too thin.

Paper does not feed correctly or jams in the
printer.

❏ Make sure the top cover is open, and is not leaning

on the handle. The handle should be back of
PictureMate. Make sure the handle is not resting
on the paper. See “Loading Paper” on page 11.

❏ If paper does not feed, remove it from top cover,

reload it in the center, then slide both edge guides
against the paper (but not too tightly).

❏ If multiple pages feed at once, remove the paper

from the paper feeder, separate the sheets, and
carefully reload it.

❏ If paper jams, remove the paper, then press the

OK button to clear the jam.

❏ Load paper glossy side up. Load up to a maximum

of 20 sheets for photo papers, or 1 sheet for
PhotoSticker. Place the paper in the center and
slide both edge guides against it, but not so tight
that paper cannot move.

❏ Do not load plain paper; this may damage

PictureMate.

❏ Make sure you are using available paper for

PictureMate (see “Ink and Paper” on page 54).
Store paper flat to help prevent curling.

50 Troubleshooting

Miscellaneous Printout Problems

The printer prints blank pages.

The print head may need cleaning. See “Cleaning and
Checking the Print Head Nozzles” on page 40.

The borders or layout are incorrect.

❏ Check your Layout setting to see if it is correct.

See “Basic Photo Printing” on page 17.

❏ If you have a border on one side of your photo but

not the other, make sure the paper is placed in the
center of the paper feeder. Slide the edge guides
against the paper.

❏ If the subject of your photo is very close to the

edge of the image, you may want to select Border
as the Layout setting. This prevents the automatic
enlargement of your photo (to eliminate the
borders) which may be causing part of your image
to be cut off.

The wrong photo is printed.

❏ If your camera supports DPOF, you can preselect

photos so PictureMate will print only the ones you
want. See “Printing Camera-Selected DPOF
Photos” on page 21.

❏ If your camera is PictBridge- or USB DP-enabled,

you can connect it to PictureMate and control
printing from your camera. See “Printing From a
PictBridge-Enabled Camera” on page 27.

Troubleshooting 51

Contacting Customer Support

Regional Customer Services

If your Epson product is not operating properly and you
cannot solve the problem using the troubleshooting
information in your product documentation, contact
customer support services for assistance. If customer
support for your area is not listed below, contact the
dealer where you purchased your product.

Customer support will be able to help you much more
quickly if you give them the following information:

❏ Product serial number

(The serial number label is usually on the back of
the product.)

❏ Product model

❏ Product software version

(Click About, Version Info, or similar button in the
product software.)

❏ Brand and model of your computer

❏ Your computer operating system name and

version

❏ Names and versions of the software applications

you normally use with your product

Note:

For more information on Contacting Customer
Support, see the Online User's Guide included in the
software CD-ROM.

Singapore

URL http://www.epson.com.sg

Telephone [phone]

Thailand

URL http://www.epson.co.th

Telephone [phone]

Vietnam

Telephone [phone]

Indonesia

URL http://www.epson.co.id

52 Contacting Customer Support

Telephone/Fax Jakarta: (62) 21-62301104

Bandung: (62) 22-7303766

Surabaya:
(62) 31-5355035/31-5477837

Medan: (62) 61-4516173

Telephone Yogyakarta: (62) 274-565478

Makassar:
(62) 411-350147/411-350148

Hong Kong

URL http://www.epson.com.hk

Phone [phone]

Fax [phone]

Malaysia

URL http://www.epson.com.my

Phone [phone]

India

URL http://www.epson.co.in

Phone [phone]

FAX [phone]

Philippines

URL http://www.epson.com.ph

Phone [phone]

Fax [phone]

E-mail [e-mail]

Contacting Customer Support 53

Ink, Paper, and Options

Ink and Paper

The following photo cartridge and Epson special paper
are available for PictureMate. This information is only
for standalone operation.

PictureMate PicturePack
(PictureMate Photo Cartridge and 150 sheets of
PictureMate Photo Paper)

Epson Premium Glossy Photo Paper 10 × 15 cm
(4 × 6 in.)

Epson Glossy Photo Paper 10 × 15 cm (4 × 6 in.) S042068

Epson Premium Semigloss Photo Paper 10 × 15 cm
(4 × 6 in.)

Epson Photo Stickers 100 × 148 mm *

* For update information, check the Epson support site.

Note:

❏ The availability of special paper varies by location.

T5852

S041729

S041730

S041750

S042070

S042072

S041925

❏ A6 size pre-cut 4-up and 16-up Epson Photo

Stickers are not available.

❏ Please check your local Epson customer support

Web site where to buy or visit your local dealer.
& See “Contacting Customer Support” on page 52

❏ If you want to use paper other than the types listed

above, refer to the online User

’s Guide manual.

Options

Bluetooth Photo Print Adapter

Bluetooth Photo Print Adapter 2 C12C82438*

Note:

The asterisk is a substitute for the last digit of the
product number, which varies by location.
& See “Printing From a Bluetooth Device” on page 28

54 Ink, Paper, and Options

Printer Specifications

Mechanical Electrical

Dimensions Storage

Width: 215 mm (8.5 inches)
Depth: 152 mm (6.0 inches)
Height: 145 mm (5.7 inches)

Printing

Width: 215 mm (8.5 inches)
Depth: 339 mm (13.4 inches)
Height: 261 mm (10.3 inches)

Printable area Border printing: 3 mm margin for all sides

Paper tray capacity Photo paper: 20 sheets

Weight 2.4 Kg (5.3 lb) without AC adapter and

of photo paper, and 17 mm margin on the
bottom and 3 mm margin on the other
sides for Photo Sticker

Borderless printing: 0 mm margin

Photo Sticker: 1 sheet

photo cartridge

Rating

Printer

AC adapter operated

Input DC 20 V, 0.5 A

AC Adapter

Model A381H

Input AC 100-240 V, 50-60 Hz, 0.8-0.4 A, 42-40 W

Output DC 20 V, 1.68 A

Printer Specifications 55

Printer Operated by AC Adapter

Environmental

Power
consumption
using AC
adapter

Input current using AC adapter
(Continuous printing)

Continuous
printing

Low power mode Approx. 4.0 W Approx. 4.0 W

Power off mode Approx. 0.2 W Approx. 0.3 W

AC 100-120V
Input

Approx. 10 W Approx. 10 W

0.3 A (MAX 0.4 A) 0.15 A (MAX 0.3 A)

AC 220-240 V
Input

Temperature Operation:

Humidity Operation:*

* Without condensation

10 to 35°C (50 to 95°F)

Storage:

-20 to 60°C (-4 to 140°F)

1 month at 40°C (104°F)

20 to 80% RH

56 Printer Specifications

Memory card slots

Card Slots CF Type II card

slot

Memory Stick/
Memory Stick
PRO card slot

SD/
MMC card slot

xD-Picture card
slot

Compatible with “CF+ and
CompactFlash Specification

1.4”

Compatible with “Memory
Stick Standard version 1.3”

Compatible with “Memory
Stick Standard Memory Stick
PRO Format Specifications
version 1.0”

Compatible with “SD Memory
Card Specifications / PART1.
Physical Layer Specification
Version 1.10"

Compatible with
“MultiMediaCard Standard”

Compatible with “xD-Picture
Card™ Card Specification
Version 1.20 Type M” cards /
Type H cards

Compatible
memory cards

Voltage
Requirements

* Maximum capacity is 128 MB.

** Adapter required.

CompactFlash

Memory Stick*

Memory Stick PRO

Memory Stick Duo**

Memory Stick PRO Duo**

MagicGate Memory Stick*

MagicGate Memory Stick Duo**

Microdrive

SDHC Memory Card

SD Memory Card

miniSDHC card**

miniSD card**

microSDHC card**

microSD card**

MultiMediaCard

xD-Picture Card

xD-Picture Card Type M

xD-Picture Card Type H

3.3 V

3.3 V/5 V Combined use

Maximum current is 500 mA

Printer Specifications 57

Note:

For the latest information on memory cards available
for your printer, contact your dealer or regional Epson
sales office.

Photo Cartridge

PictureMate Photo Cartridge

Color Black, Cyan, Magenta and Yellow

Cartridge life Use within 6 months of opening the package.

Temperature Storage:

-30 to 40°C (-22 to 104°F)

1 month at 40°C (104°F)

Freezing:*

-15°C (5°F)

External Storage Devices

Connectivity Universal Serial Bus Specifications Revision 1.1*

Bit rate: 12 Mbps (Full speed device)

Connector type: USB Series A

Data Encoding: NRZI

Recommended cable length: Less than 1.8 meters

* Not all USB devices are supported. Contact your regional customer

support for details.

Standards and Approvals

Printer

U.S. model:

* Ink thaws and is usable after approximately 3 hours at 25°C (77°F).

58 Printer Specifications

EMC FCC Part15 Subpart B Class B

CSA C108.8 Class B

European model:

EMC EN55022 Class B

EN55024

EMC Directive 89/336/EEC

Australian model:

Australian model:

EMC AS/NZS CISPR22 Class B

AC Adapter

U.S. model:

Safety UL60950-1

EMC FCC Part15 Subpart B Class B

European model:

Safety Low Voltage Directive 72/23/EEC

EMC EMC Directive 89/336/EEC

Safety AS/NZS 60950.1

EMC AS/NZS CISPR22 Class B

CSA C22.2 No.60950-1

CSA C108.8 Class B

EN60950-1

EN55022 Class B

EN55024

EN61000-3-2

EN61000-3-3

Printer Specifications 59

Index

A

Align Print Head, 42
All photos, 17
Auto correct photo, 22

B

Black and white printing, 22
Blank pages, 51
Bluetooth, 28, 54
Blurry prints, 49

C

Camera

printing from, 27

selected photos (DPOF), 21
Care of PictureMate, 40
Carrying PictureMate, 38
Cell phone

printing from, 28
Charging ink, 47
Cleaning

printer, 43

print head, 40
Clogged nozzles, 40
Color

effect, 22

problems, 49
Confirm print settings, 25
Consumables, 54

D

Date Stamp, 23
Device

external, 27
DPOF (Digital Print Order Format), 21

E

Edge guide, 12
Error Messages, 44

F

Factory Settings, 26
Faint images, 49
File formats, 8
Fix photo, 22
Front cover, 12

G

Gaps in image, 49

60 Index

I

Image

formats, 8

quality, 48 to 49
Incorrect colors, 49
Index sheet, 18
Ink, see Photo cartridge

J

Jams

paper, 50
JPEG, 8

L

Language, 25
Layout button, 17
LCD screen

adjust contrast, 26

messages, 44

M

Maintenance, 40
Manuals, 9
Margins

incorrect, 51
Memory card

compatibility, 57

inserting, 14

problems, 44, 48

removing, 16

Memory Stick, 14
Microdrive, 14
Missing colors, 49
MMC (MultiMediaCard), 14

N

Noise

PictureMate, 47
Nozzle check, 40
Nozzle cleaning, 40

O

On button, 14
Options, 54

P

Packing PictureMate, 38
Paper

buying types, 54

feeding problems, 50

jam, 50
PDA

printing from, 28
Photo

formats, 8

quality, 48 to 49
Photo cartridge

buying, 54

ink level, 33

replacing, 34 to 37

Index 61

safety instructions, 5
PictBridge, 8, 27
PictureMate PicturePack, 54
PIM (PRINT Image Matching), 8
Power cable, 38
PRINT Image Framer (P.I.F.), 8
Print Preview, 25
Problems

memory card, 48

missing colors, 49

paper feeding, 50

paper jam, 50

print quality, 48 to 49

Q

Quality, 48 to 49

R

Removing

memory card, 16

photo cartridge, 34
Reset printer settings, 26
Resolution, 8

S

SD (Secure Digital) card, 14
sepia, 22
Setup problems, 47
SmartMedia card, 14
Smears, 49

T

Technical support, 52
TIFF, 8
Transporting PictureMate, 38
Troubleshooting, 44 to 51

U

USB cable, 27, 38
USB DP (USB Direct Print), 8, 27
User’s Guide, 10

X

xD Picture Card, 14

62 Index