No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means,
electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson
Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any
use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages,
losses, costs, or expenses incurred by the purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko
Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable
products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
EPSON is a registered trademark, EPSON EXCEED YOUR VISION, EXCEED YOUR VISION, ESC/P, and ESC/P2 are
trademarks of Seiko Epson Corporation.
Microsoft
United States and/or other countries.
IBM
General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective
owners. Epson disclaims any and all rights in those marks.
The contents of this manual and the specifications of this product are subject to change without notice.
must be followed carefully to avoid bodily injury.
Cautions
!
must be observed to avoid damage to your equipment.
Notes
contain important information and useful tips on the operation of your printer.
Hot Parts Caution Symbol
This symbol is placed on the print head and other parts to indicate that
they may be hot. Never touch those parts just after the printer has been
used. Let them cool for a few minutes before touching them.
Important Safety Instructions
Read all of these safety instructions before using the printer. In addition, follow all warnings and
instructions marked on the printer itself.
Some of the symbols used on your product are to ensure safety and proper use of the product. Visit the
following Web site to learn the meaning of the symbols.
http://support.epson.net/symbols
When setting up the printer
❏ Do not place the printer on an unstable surface or near a radiator or heat source.
❏ Place the printer on a flat, stable surface. The printer will not operate properly if it is tilted or placed
❏ Do not place this product on a soft, unstable surface like a bed or a sofa, or a small, enclosed area, as
this restricts ventilation.
❏ Do not block or cover the slots and openings in the printer’s cabinet, and do not insert objects
through the slots.
❏ Leave adequate room around the printer for easy operation and maintenance.
❏ When connecting this product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.
❏ Use only the type of power source indicated on the printer’s label. If you are not sure of the power
supply specifications in your area, contact your local power company or consult your dealer.
❏ Connect all equipment to properly grounded electrical outlets. Avoid using outlets on the same
circuit as photocopiers or air control systems that regularly switch on and off.
❏ Do not use a damaged or frayed power cord.
❏ The power cord should be placed to avoid abrasions, cuts, fraying, crimping, kinking, and other
damage.
❏ If you use an extension cord with the printer, make sure the total ampere rating of all devices
plugged into the extension cord does not exceed the cord’s ampere rating. Also, make sure the total
ampere of all devices plugged into the electrical outlet does not exceed the electrical outlet’s
ampere rating.
❏ Use only the power cord that comes with this product. Use of another cord may result in fire or
electric shock.
❏ This product’s power cord is for use with this product only. Use with other equipment may result
in fire or electric shock.
❏ Be sure the AC power cord meets the relevant local safety standards.
❏ Avoid using or storing the printer in places subject to rapid changes in temperature and humidity.
Also keep it away from direct sunlight, strong light, heat sources, or excessive moisture or dust.
❏ Avoid places subject to shocks and vibrations.
❏ Place the printer near a wall outlet where you can easily unplug the power cord.
❏ Keep the entire computer system away from potential sources of electromagnetic interference,
such as loudspeakers or the base units of cordless telephones.
❏ Avoid electrical outlets controlled by wall switches or automatic timers. An interruption in power
can erase information in the memory of your printer or computer. Also avoid outlets on the same
circuit as large motors or other appliances that can cause voltage fluctuations.
❏ Use a grounded power outlet; do not use an adapter plug.
❏ If you plan to use a printer stand, follow these guidelines:
- Use a stand that can support at least twice the weight of the printer.
- Never use a stand that tilts the printer. The printer should always be kept level.
- Position your printer’s power cord and interface cable so they do not interfere with paper
feeding. If possible, secure the cables to a leg of the printer stand.
❏ Do not place near the CRT display which emits strong electromagnetic wave.
When maintaining the printer
❏ Unplug the printer before cleaning it, and always clean it with a piece of damp cloth only.
❏ Do not spill liquid onto the printer.
❏ Do not attempt to service the printer yourself except as specifically explained in this guide.
❏ Unplug the printer and refer servicing to qualified service personnel under the following
conditions:
i. If the power cord or plug is damaged.
ii. If liquid has entered the printer.
iii. If the printer has been dropped or the cabinet damaged.
iv. If the printer does not operate normally or exhibits a distinct change in performance.
❏ Do not use aerosol blowers which contain flammable gas inside or around this product. Doing so
may cause fire.
❏ Adjust only those controls that are covered by the operating instructions.
❏ Do not touch the white cable inside the printer.
❏ If ink gets on your skin, wash it off with soap and water. If it gets in your eyes, flush them
immediately with water.
❏ If you plan to use the printer in Germany, observe the following:
To provide adequate short-circuit protection and over-current protection for this printer, the
building installation must be protected by a 16-amp circuit breaker.
Beim Anschluss des Druckers an die Stromversorgung muss sichergestellt werden, dass die
Gebäudeinstallation mit einer 16-A-Sicherung abgesichert ist.
Restriction of Use
When this product is used for applications requiring high reliability/safety such as transportation
devices related to aviation, rail, marine, automotive etc.; disaster prevention devices; various safety
devices etc.; or functional/precision devices etc., you should use this product only after giving
consideration to including fail-safes and redundancies into your design to maintain safety and total
system reliability. Because this product was not intended for use in applications requiring extremely
high reliability/safety such as aerospace equipment, main communication equipment, nuclear power
control equipment, or medical equipment related to direct medical care etc., please make your own
judgment on this product's suitability after a full evaluation.
For Users in Russia, Belarus, and Kazakhstan
Customer information
The model complies with the Technical regulation of Customs Union "About the safety of low voltage
equipment" (TP TC 004/2011); with the Technical regulation of Customs Union "On Electromagnetic
Compatibility of Technical Devices" (TP TC 020/2011)
Manufacturer: SEIKO EPSON CORPORATION
Address: 3-5, Owa 3-chome, Suwa-shi, Nagano-ken 392-8502 Japan
Telephone: 81-266-52-3131
Official representative in CIS countries:
LLC "EPSON CIS"
Address: Moscow, 129110, ul. Schepkina, 42, Bldg. 2a, Fl. 3 Business Center Chaika Plaza
Telephone: +7 (495) 777-0355/56
web: http://www.epson.ru/
email: info_CIS@epson.ru
EPSON EUROPE B.V. MOSCOW REPRESENTATIVE OFFICE
Address: Moscow, 129110, ul. Schepkina, 42, Bldg. 2a, Fl. 3 Business Center Chaika Plaza
The explanation below is based on the factory default settings and the buttons and the lights functions
may vary from the explanations below depending on the printer settings implemented to your printer.
1
Ready light (Orange)
2
Power light (Blue)
3
F1/Eject light (Orange)
On when output data is in buffer, or is being printed.
Flashes when an error has occurred during a printing operation.
On when the power is turned on.
On when the serial interface is selected to use.
4
F1/Eject button
No function is assigned when printing using the serial interface
connection.
Ejects paper when printer is offline and printing using USB interface
connection.
Always use the printer with the ribbon cartridge installed. Otherwise, paper jam may occur.
You can load vertical-fold and horizontal-fold passbooks. Follow the steps shown below to load
passbooks.
1. Turn on the printer.
2. Open your passbook to the page to be printed.
Note:
Make sure that you press any bulging parts of the folded passbook down to 0.6 mm or less before
inserting it into the front slot. For information on the thickness of passbooks you can print, see
“Paper/Media” on page 75.
3. Insert the passbook into the front slot with the printable side face up and the magnetic stripe facing
away from the printer until the top part of it reaches the roller inside. The printer loads it
automatically to the correct position and the passbook is ready to be printed.
❏ When you use a passbook, set Passbook mod e to On an d set Binding mode to the method for
the passbook’s binding in the default setting mode.
❏ Use a passbook that has more than 60% reflectance.
❏ Do not load passbooks that are creased or have ripped seam.
❏ Do not use a passbook that has any metallic parts such as staplers or metal clips.
❏ Do not use a passbook with sticky parts such as stamps or seals.
❏ Do not use a passbook that has any pages smaller than the cover page.
❏ Do not print on the front or back cover of a passbook. Printing can be done only when the
passbook is opened.
❏ Always close the printer cover before printing. The printer does not print when the printer
cover is open.
❏ When printing a vertical passbook in USD mode and HSD mode, the difference in thickness
between the right page and the left page should be within 1 mm. If the difference in thickness is
more than 1 mm, the print results may be blurred.
Loading Single Sheets
Caution:
!
Always use the printer with the ribbon cartridge installed. Otherwise, paper jam may occur.
You can load single sheets and carbonless single sheet multipart forms up to 7 parts (one original and
six copies). Follow these steps to load single sheets.
2. Insert a single sheet into the front slot with the printable side face up until the top part of the paper
reaches the roller inside. The printer loads the paper automatically to the correct position and the
paper is ready to be printed.
Note:
❏ Use paper that has more than 60% reflectance.
❏ Do not load paper that is curled or has been folded.
❏ Do not punch holes in the area from 25.0 to 40.0 mm from the left edge of paper.
❏ When you use paper that is shorter than 110.0 mm, set the paper eject direction to front. The factory
set default is front. Please access http://www.epson.com for information.
❏ When you print a multipart form that is glued at the top, load the glued part first.
❏ Be sure your multipart forms do not exceed 0.53 mm (0.021 inch) in thickness.
❏ Always close the printer cover before printing. The printer does not print when the printer cover is
open.
Loading ID Card
Caution:
!
Always use the printer with the ribbon cartridge installed. Otherwise, paper jam may occur.
Note:
❏ Scanning is only available for scanning models.
❏ Use the ID card for scanning only. It cannot be used for printing, magnetic stripe reading and
You can load ID card. Follow these steps to load ID card.
1. Turn on the printer.
2. Insert an ID card as shown below until the top part of the ID card reaches the roller inside. When
using horizontal ID cards, insert them with the top facing to the right. When using vertical ID
cards, insert them from the top.
Note:
❏ Laminated ID cards are supported but embossed ID cards are not supported.
❏ Always close the printer cover before scanning. The printer does not scan when the printer cover is
open.
❏ When scanning, insert the card with the scanning side face down. When scanning both sides, the first
When using the printer connected over a USB interface, you can print using the Epson software on a
Windows computer. When using the printer over another connection, contact your administrator.
The Epson software includes the printer driver software and EPSON Status Monitor 3.
The printer driver is software that allows your computer to control the printer. You need to install the
printer driver so your Windows software applications can take full advantage of the printer’s
capabilities.
When installing the printer driver, you can also install EPSON Status Monitor 3 along with other
utilities from the software disc.
Note:
❏ Before proceeding, make sure you have installed the printer driver on your computer.
❏ The on-screen displays on the following pages may differ depending on the version of Windows OS.
Using the Printer Driver
You can access the printer driver from your Windows applications or from the Start menu.
Screens and procedures that appear in this manual are mostly from Windows 10 unless otherwise
specified.
❏ When you access the printer driver from a Windows application, any settings you make apply only
to the application you are using. See “Accessing the printer driver from Windows applications” on
page 28 for more information.
❏ When you access the printer driver from the Start menu, the printer driver settings you make apply
to all your applications. See “Accessing the printer driver from the Start menu” on page 30 for
more information.
See “Changing the printer driver settings” on page 32 to check and change printer driver settings.
While many Windows applications override the settings made with the printer driver, some do not, so
you must verify that the printer driver settings match your requirements.
Accessing the printer driver from Windows applications
Follow these steps to access the printer driver from a Windows application:
Note:
The screen shots used in this procedure are from the Windows 10 operating system. The content on the
screen may vary depending on your computer's environment.
1. Select Print from the File menu of your application software. Make sure that your printer is
selected in the Select Printer of Print dialog box.
2. Click Preferences. The Printing Preferences window appears, and you see the Paper/Quality,
Layout, User Defined Paper, and Extension Settings menus. These menus contain the printer
3. To view a menu, click the corresponding tab at the top of the window. See “Changing the printer
driver settings” on page 32 to change the settings.
Accessing the printer driver from the Start menu
Follow these steps to access the printer driver from the Start menu:
Note:
The screen shots used in this procedure are from the Windows 10 operating system. The content on the
screen may vary depending on your computer's environment.
1. For Windows 10/Windows Server 2019/Windows Server 2016:
Click on the Start button, and then select Windows System > Control Panel > View devicesand printers in Hardware and Sound.
For Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012:
Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click
Settings, and then click Control Panel. Next, click View devices and printers from the
Hardware and Sound category.
For Windows 7/Windows Server 2008 R2:
Click Start, and click Devices and Printers.
For Windows Vista/Windows Server 2008:
Click Start, click Control Panel, click Hardware and Sound, and then click Printers.
For Windows XP/Windows Server 2003 R2/Windows Server 2003:
Click Start, and click Printers and Faxes.
2. Right-click your printer icon, and click Printing Preferences. The screen displays the Paper/Quality, Layout, User Defined Paper and Extension Settings menus. These menus display
the printer driver settings.
When you click Printer properties in the menu displayed by right-clicking the printer icon, the
Properties window appears, which includes menus used to make the printer driver settings.
3. To view a menu, click the corresponding tab at the top of the window. See “Printer Driver Settings
Overview” on page 34 for more information.
Changing the printer driver settings
Your printer driver has two menus from which you can change the printer driver settings; Layout,
Paper/Quality. You can also change settings on the Utility menu in the printer software. For an
overview of the available settings, see “Printer Driver Settings Overview” on page 34.
For Windows XP/Windows Server 2003 R2/Windows Server 2003, you can also view online help by
right-clicking items in the driver and selecting What’s this?.
Click the Help button on the Printer Driver screen.
When you finish making your printer driver settings, click OK to apply the settings, or click Cancel to
cancel your changes.
Once you have checked your printer driver settings and changed them if necessary, you are ready to
print.
The following tables show the Windows printer driver settings. Note that not every setting is available
in all versions of Windows. For more details, see Help for the printer driver.
Print settings
SettingsExplanations
Orientation
Page Order
Pages per Sheet
Draw Borders
Paper SourceSelect the paper source you want to use.
User Defined PaperIf your paper is not included in the Paper Size drop-down list, you can add the size to the
OffsetThis setting allows you to offset the image on the page. That is, you can adjust the
Driver Note
Paper SizeSelect the size of the paper you want to use. If you do not see your paper size, use the
Copy Count
*1
*1
*1
*2
*1
Select Portrait or Landscape.
Select whether to print from front to back or back to front.
Select the number of pages that you want to print onto a single page.
Select to print a border around the pages.
list. For more details, see Help for the printer driver.
position of the printed image. If the offset you specify moves a portion of the image out
of the printer’s printable area, that portion will not be printed.
You can add short notes to the printing data to help you identify the print job.
scroll bar to scroll through the list. If your paper size is not included in the list, see
“Definition of Custom Paper Size” on page 35 for instructions.
Select the number of copies you want to print. When you select more than one, this
check box is displayed and you can select whether to collate the copies.
Graphic - Print QualitySelect the printing resolution you want. The higher the resolution you select, the more
detailed your printout will be; however, increasing the resolution slows printing.
Advanced Printing
Features
Pages per Sheet Layout
HalftoningSelect the type of halftoning to use when printing graphics. To let the printer deter-
Print Optimizations
*1
*1
*1
Select Enable or Disable for the metafile Spooling.
Select the layout direction for the pages you want to print.
mine the best halftone quality, use Auto Select.
Select Disable when the printer does not use the device fonts and select Enable when
the printer uses the device fonts.
Top Margin PrioritySelect which setting for the print start position is to be used; driver setting or printer
Printer Font SettingSelect a character table group to use. You can select one of three character table
Packet modeOrdinarily, there is no need to change this setting. If you change the printer’s Packet
This setting allows you to select print speed. When Standard is selected, prints in
standard printing mode. When High Speed is selected, prints in high speed printing
mode.
This setting allows you to select bidirectional printing. Selecting the Printer Setting
will use the setting stored in the printer. Selecting Bidirectional will print in bidirectional printing mode. Selecting Unidirectional will print in unidirectional printing
mode.
Make sure that Bi-D is selected as the Print Direction setting stored in the printer.
Otherwise this setting is ignored by the printer.
setting. For more details, see Help for the printer driver.
groups, Standard, Expanded, and None (Bit Image printing).
When Standard or Expanded is selected, the printer uses the device fonts. Expanded
includes more fonts than Standard.
When None is selected, the printer uses bit map images instead of the device fonts.
For details on the fonts which are included in each table, see “Electronic” on
page 71.
mode settings, change this setting to match. If the printer and printer driver settings
are different, you may not be able to print correctly. For more details, see Help for the
printer driver.
*1 For details, see Windows help.
*2 LCD models only.
Definition of Custom Paper Size
If your paper is not included in the Paper Size drop-down list, you can add the size to the list.
1. For Windows 10/Windows Server 2019/Windows Server 2016:
Click on the Start button, and then select Windows System > Control Panel > View devicesand printers in Hardware and Sound.
For Windows 8.1/Windows 8/Windows Server 2012 R2/Windows Server 2012:
Click Desktop on the Start screen, move the cursor to the top-right corner of the screen, click
Settings, and then click Control Panel. Next, click View devices and printers from the
Hardware and Sound category.
For Windows 7/Windows Server 2008 R2:
Click Start, and click Devices and Printers.
For Windows Vista/Windows Server 2008:
Click Start, click Control Panel, click Hardware and Sound, and then click Printers.
For Windows XP/Windows Server 2003 R2/Windows Server 2003:
Click Start, and click Printers and Faxes.
2. Right click your printer icon, and click Printing Preferences.
3. Select the User Defined Paper menu.
4. Enter the paper size in the Paper Size fields.
5. Click Apply and then click OK.
Note:
For more details, see Help for the printer driver.
Uninstalling the Printer Software
When you wish to reinstall or upgrade the printer driver, uninstall the printer driver that has been
installed already.
Note:
When uninstalling EPSON Status Monitor 3 from a multi-user Windows XP/Windows Server 2003
R2/Windows Server 2003 environment, remove the shortcut icon from all clients before uninstalling.
You can remove the icon by clearing the Shortcut Icon check box in the Monitoring Preferences dialog
box.
Uninstalling the printer driver and EPSON Status Monitor 3
1. Turn off the printer.
2. Quit all running applications.
3. Open Control Panel:
❏ Windows 10/Windows Server 2019/Windows Server 2016
7. Click the Printer Model tab, select the icon of the printer you want to uninstall, then click OK.
Note:
Make sure that nothing is selected in the Printer Model tab. Open Utility tab and select EPSON
Status Monitor 3 (for EPSON XXXXXX ESC/P) and click OK. You can uninstall only the EPSON
12. Turn the ribbon-tightening knob to help feed the ribbon into place.
Caution:
!
The ribbon should not be twisted or creased.
13. Pull the release lever back to move the upper mechanism to its original position. Make sure that
you pull the lever to the guide mark until it clicks and locks into place.
Make sure that you move the upper mechanism by pulling the release lever. Do not pull the
mechanism by hand. It may damage the printer.
14. Close the printer cover.
Cleaning the Printer
To keep your printer operating at its best, you should clean it thoroughly several times a year.
Follow these steps to clean your printer:
1. Make sure there is no paper loaded in the printer, and then turn off the printer.
2. Hold both sides of the printer cover and move it upward to open it.
3. Push the release lever to move the upper mechanism up. Make sure that you push the lever to the
guide mark until it clicks and locks into place.
Note:
If the upper mechanism is not locked, it may drop down while you are cleaning the printer.
4. Use a soft brush to carefully brush away all dust and dirt from the outer case.
5. If the outer case is still dirty or dusty, clean them with a soft, clean cloth dampened with a mild
detergent dissolved in water. Keep the printer cover closed to prevent water from getting inside the
printer and be careful not to get water in the front slot.
Caution:
!
❏ Never use alcohols or thinners to clean the printer; these chemicals can damage the printer
components as well as the case.
❏ Be careful not to get water onto the printer mechanism or electronic components.
❏ Do not use a hard or abrasive brush.
❏ Do not spray the inside of the printer with lubricants; unsuitable lubricants can damage the
printer mechanism. Contact an Epson dealer if you think lubrication is needed.
4. Use a soft, dry, lint-free cloth to carefully wipe away all dirt from the surface of the glass on the
upper and lower sides.
Note:
The PLQ-50CSK has scanner glass only on the lower side.
Transporting the Printer
If you need to transport your printer for some distance, carefully repack it using the original box and
packing materials.
Follow these steps to repack the printer in its original packing materials:
Warning:
!
You need to move the print head by hand to remove the ribbon cartridge. If you have just used the
printer, the print head may be hot; let it cool for a few minutes before touching it.
3. Unplug the power cord from the electrical outlet; then disconnect the interface cable from the
printer.
4. Make sure that the print head is not hot. Then remove the ribbon cartridge as described in
“Replacing the ribbon cartridge” on page 39.
5. Make sure that the printer cover is closed.
6. Repack the printer, ribbon cartridge, and power cord (if necessary) in their original packing
materials and place them in the printer’s original box.
Troubleshooting printer problems is best handled in two easy steps; first diagnose the problem, then
apply likely solutions until the problem is fixed.
The information you need to diagnose and solve most common problems is provided by the printer’s
control panel, or by printing a self-test. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printout problem not related to print quality,
or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section in this
chapter.
To solve a problem, you may need to cancel printing.
Printing Your Printer’s Current Settings
It is also useful to know your printer’s current setting status, especially the printer mode that your
printer is operating in to identify the problem.
Follow these steps to enter the printer default setting mode to print the printer’s current default
settings:
Note:
❏ Prepare an A4 size sheet of paper before entering the default setting mode.
❏ You need to load a new sheet of paper each time the printer ejects a printed sheet from the front
slot.
❏ Always close the printer cover before printing. The printer does not print when the printer cover is
open.
LCD Model
Follow the steps below if your printer has an LCD screen on the control panel.
2. Turn on the printer while holding the F1/Eject and F2 buttons on the control panel. The Menu
screen is displayed.
3. If the Main Menu is not selected, use the F1/Eject or Offline button to select Main Menu, and
then press the F2 button to display the Main Menu screen.
4. If Print All Settings is not selected, use the F1/Eject or Offline button to select Print AllSettings, insert a sheet of A4 paper into the front slot, and then press the F2 button to print the
printer's current settings.
The setting that is currently selected for each item is underlined.
5. Turn off the printer to exit the default setting mode.
Models Without LCD Screens
If your printer does not have LCD screen on the control panel, follow the instructions below.
Whenever you turn off the printer, wait at least five seconds before turning it back on;
otherwise you may damage the printer.
2. Turn on the printer while holding the F1/Eject and F2 buttons on the control panel.
3. When the Ready light turns on, insert a sheet of A4 paper into the front slot. The printer prints the
version number, and depending on the location, the language selection for the default settings
menu. The selected language is underlined. Select the language by pressing the F1/Eject button.
Press the F2 button to set the language.
4. The printer prints a message asking if you want to print the current settings. Press the F2 button to
start printing. The setting that is currently selected for each item is underlined.
5. Turn off the printer to exit the default setting mode.
Checking Messages on the LCD Screen or Error Indicators
You can identify common printer problems by checking the messages on the LCD screen or using the
lights on the control panel. If your printer stops working and an error message is displayed, or if one or
more control panel lights are on or flashing or the printer beeps, use the following table to diagnose
and fix the problem. If you cannot fix your problem using this table, see “Problems and Solutions” on
page 53.
Note:
The printer beeps once if you press a control panel button when the corresponding function is not
available.
MessagesProblems and Solutions
State of LightsBeep pattern
Load paper.❏There is no paper loaded in the slot. Load a paper into the front slot.
N Power
F Ready
N Offline
❏Paper is not loaded correctly. Remove the paper and reload it
correctly. See “Loading Passbooks” on page 23 or “Loading Single
Sheets” on page 24.
Printer errorThere can be a variety of causes. It can also be due to your application
N Power
F Ready
Close the printer cover.The printer cover is open. Stop the operation and close the printer cover.
N Power
N Offline
Printing stops due to overheating of the print
head. Wait till the head cools.
N Power
F Offline
or —
—
❏Paper is not fully ejected. Press the F1/Eject button to eject paper or
see “Clearing a Paper Jam” on page 58 for instructions on ejecting
paper.
❏Paper is jammed in the printer. Clear the paper jam, see “Clearing a
Paper Jam” on page 58 or press the Offline button to clear the error.
❏The paper size setting may not match the size of the paper you are
using. Check if they match.
software. Contact your administrator for help.
The print head is overheated. Wait for a few minutes; the printer resumes
printing automatically once the print head cools.
Printer error. Contact Epson Support.
Non-printing features are available.
N Power
F Ready
F F1/Eject
F Offline
F F2
N = on, F = flashing
= short series of beeps (three beeps)
= long series of beeps (five beeps)
= short series of beeps (five beeps ×2)
An unknown printer error has occurred. Turn off the printer and leave it off
for several minutes; then turn on the printer again. If the error recurs,
contact your dealer.
Most problems you may encounter while operating your printer have simple solutions.
You can check the operation of your printer using the self test. See “Printing a Self Test” on page 60. If
the self test works properly the problem probably lies in the computer, the application software, or the
interface cable. If the self test does not work, contact your dealer or a qualified service person for
assistance.
Power Supply
Power is not being supplied
The lights come on briefly and then go off. The lights stay off even when the power is turned on again.
CauseWhat to do
The voltage ratings of the printer and electrical
outlet may not match.
The printer does not work and the control panel lights are off even when you turn on the printer.
CauseWhat to do
The power cord is not properly plugged into the
electrical outlet or your printer.
The electrical outlet does not work.Use a different outlet.
Printing
Printing or printout quality problems
The printer is on but it doesn’t print.
CauseWhat to do
Check that the printer’s voltage rating matches the voltage of your
electrical outlet. If the voltages do not match, unplug the printer
and contact your dealer immediately. Do not reconnect the power
cord to an electrical outlet.
Turn off the printer, and make sure the power cord is firmly
plugged into the electrical outlet and the printer, if necessary.
Then turn on the printer.
The interface cable is broken or twisted.Check that the interface cable is not broken or twisted. If you have
another interface cable, replace the cable and check whether the
printer works correctly.
The printer is not connected directly to your
computer.
The printer driver is not installed correctly.Check that the printer driver is installed properly. If necessary,
Paper is jammed or the ribbon or guard
mechanism is stuck.
The printer is hung-up (stopping in abnormal
situations).
The cable used in the WNI4915 mode is not the
one shipped with the printer.
The printer does not print when the computer sends data.
CauseWhat to do
The printer is paused.
The interface cable is not plugged in securely.Check that both ends of the cable between the printer and the
When you use a printer changer, printer buffer, or a extension
cable, the printer does not print correctly due to the combination
of these devices. Make sure that the printer works correctly when it
is connected to your computer without these devices.
reinstall the printer driver.
Turn the printer off, open the printer cover and remove the
jammed paper or things that are stuck. To eject the jammed paper,
see “Clearing a Paper Jam” on page 58.
Turn the printer off and wait for a while. Then, turn the printer on
again, and start printing.
Ensure that the correct dedicated cable is always used.
Press the Offline button to turn off the Power light.
computer are plugged in securely. If the cable is connected
correctly, run a self-test as described in “Printing a Self Test” on
page 60.
Your interface cable does not meet the printer
and/or computer specifications.
Your software is not properly set up for your
printer.
The printer makes noise, but nothing prints or printing stops abruptly.
CauseWhat to do
The ribbon has too much slack, the ribbon has
come loose, or the ribbon cartridge is not installed
properly.
The printout is pale.
CauseWhat to do
The ribbon is worn out.Replace the ribbon cartridge as described in “Replacing the ribbon
The printout is faint.
Use an interface cable that meets the requirements of both the
printer and computer. See “Electronic” on page 71 and your
computer documentation.
Select your printer from the Windows desktop or in your
application. If necessary, install or reinstall the printer driver
software.
Remove any slack in the ribbon by turning the ribbon-tightening
knob, or reinstall the ribbon cartridge as described in the section
under “Replacing the ribbon cartridge” on page 39.
The ribbon is worn out.Replace the ribbon cartridge as described in “Replacing the ribbon
cartridge” on page 39.
Part of the printout is missing, or dots are missing in random positions.
CauseWhat to do
The ribbon has too much slack, the ribbon has
come loose, or the ribbon cartridge is not installed
properly.
The ribbon is worn out.Replace the ribbon cartridge as described in “Replacing the ribbon
Lines of dots are missing in the printout.
CauseWhat to do
The print head is damaged.Print the current settings in the default setting mode and check the
Caution:
Never replace the print head yourself; you may damage the printer. Also, other parts of the printer must be checked when
the print head is replaced.
All the text is printed on the same line.
CauseWhat to do
No line feed command is sent at the end of each
line of text.
Remove any slack in the ribbon by turning the ribbon-tightening
knob, or reinstall the ribbon cartridge as described in “Replacing
the ribbon cartridge” on page 39.
cartridge” on page 39.
pin condition. See “Printing Your Printer’s Current Settings” on
page 49 to see how to print them.
If some pins are broken, stop printing and contact your dealer to
have the print head replaced.
Set the Auto Line Feed setting to On in the default setting mode
so that the printer automatically adds a line feed code to each
carriage return. Contact your administrator for help.
The printout has extra blank lines between lines of text.
CauseWhat to do
Two line feed commands are being sent at the end
of each lin e of text, becau se the print er’s a uto li ne
feed setting is on.
The line space setting in your application software
is incorrect.
The printer prints strange symbols, incorrect fonts, or other inappropriate characters.
CauseWhat to do
Set the Auto Line Feed setting to Off in the default setting mode.
Contact your administrator for help.
Adjust the line space setting in your application software.
Your printer and computer are not
communicating correctly.
The wrong character table is selected in your
software.
The printer you want to use is not selected in your
software.
Your application software is not configured
correctly for your printer.
Software settings override settings you make
using the default setting mode or the control
panel buttons.
Vertical printed lines are not aligned.
CauseWhat to do
Bidirectional printing, which is the printer’s
standard printing mode, is out of alignment.
Make sure that you use the correct interface cable and that the
communications protocol is correct. See “Electronic” on page 71
and your computer documentation.
Select the correct character table using your software or the
default setting mode. The character table setting in your software
overrides settings made in the default setting mode. Contact your
administrator for help.
Choose the correct printer from the Windows desktop or in your
application before printing.
Make sure that your application software is configured correctly
for your printer. See your application documentation. If necessary,
install or reinstall the printer driver software.
Use your application software to select the font.
Use the printer’s bidirectional adjustment mode to correct this
problem. Contact your administrator for help.
Printing position problems
Your printing appears too high or low on the page.
CauseWhat to do
The paper size setting in your application software
or printer driver does not match the size of the
paper you are using.
The top margin or top-of-form position setting is
incorrect.
The printer driver settings you want to use are not
selected in your software.
Check the paper size setting in your application or printer driver.
Check and adjust the margin or top-of-form position settings in
your application software. For information about recommended
printable area, refer to the “Paper/Media” on page 75.
You can also adjust the top-of-form position using the Micro
Adjust function. However, settings made in Windows applications
override settings made in the Micro Adjust mode. Contact your
administrator for help.
Choose the correct printer driver setting from the Windows
desktop or in your application before printing.
Troubleshooting 56
Scanning
Scan quality problem
Scanned image have streaks or it is dirty.
CauseWhat to do
Glass surface of the scanner is dirty.Clean it with a soft dry lint-free cloth.
If the glass surface is stained with grease or some other
hard-to-remove material, use a small amount of glass cleaner with
a soft cloth to remove it. Wipe off all remaining liquid. See
“Cleaning the Scanner Glass (for Scanning Models Only)” on
page 46 for details.
Paper loading or feeding problems
The printer does not load single-sheet paper or does not feed it properly.
CauseWhat to do
Single-sheet paper is not loaded properly.See “Loading Single Sheets” on page 24 for instructions on loading
Paper is creased, old, too thin, or too thick.See the “Paper/Media” on page 75 for information about the
The printer does not fully eject a single sheet.
CauseWhat to do
Paper is too long.When the printer is in the PR2 mode, see “Clearing a Paper Jam” on
The printer does not load passbook or does not feed it properly.
single-sheet paper.
printable paper and use new, clean sheets of paper.
page 58 for instructions on ejecting paper. When you are in the
WNI4915 or EPSON Mode, press the F1/Eject button. When you
are in IBM4722 mode, press the Offline button and then the F1/Eject button. Make sure the page length of your paper is within the
range specified for single-sheet paper in “Paper/Media” on
page 75. Also check and adjust the paper size setting in your
application or printer driver. Contact your administrator for help.
2. Open the cover and press the release lever to move the upper mechanism. Then hold the jammed
paper with both hands and pull it out of the printer. If you can clear the paper jam, move the upper
mechanism to its original position by pulling the release lever and then close the printer cover. If it
is difficult to do so, go to the next step.
Caution:
!
Make sure that you move the upper mechanism by pulling the release lever. Do not pull the
mechanism by hand. It may damage the printer.
3. Turn on the printer while pressing the F1/Eject button. The printer is in the paper removing mode
and ready to start feed operations. See the table below to find out how the F1/Eject and Offline
buttons work in this mode and execute the appropriate operation.
Paper removing mode operation
SituationButtonOperation
Paper jams when feeding
paper
Paper jams when ejecting
paper to the front
F1/Eject
Offline
Press to feed paper to the front a few lines every time you press
the button.
Hold for a few seconds to eject paper to the front.
Press to feed paper to the back a few lines every time you press
the button.
Hold for a few seconds to eject paper to the rear.
If you can clear the paper jam, turn off the printer, move the upper mechanism to its original
position by pulling the release lever, and then close the printer cover to finish the operation. If you
cannot clear the paper jam with this function, stop the operation and contact your administrator.
Caution:
!
Make sure that you move the upper mechanism by pulling the release lever. Do not pull the
mechanism by hand. It may damage the printer.
Printing a Self Test
Running the printer’s self test helps you determine whether the printer or the computer is causing the
problem:
❏ If the self test results are satisfactory, the printer is working properly and the problem is probably
caused by your printer driver settings, application settings, computer, or interface cable. (Be sure
to use a shielded interface cable.)
❏ If the self test does not print properly, there is a problem with the printer. See “Problems and
Solutions” on page 53 for possible causes and solutions to the problem.
Note:
❏ Prepare an A4 size sheet of paper before entering the self-test printing mode.
❏ Always close the printer cover before printing. The printer does not print when the printer cover is
open.
Follow these steps to perform a self test:
1. Turn off the printer.
Caution:
!
Whenever you turn off the printer, wait at least five seconds before turning it back on;
otherwise you may damage the printer.
2. Turn on the printer while holding the F2 button. Then press the F1/Eject and F2 button while the
F1/Eject, Offline, and F2 lights are flashing.
Self test screens are only displayed on LCD models. Follow the on-screen instructions.
3. When the Ready light turns on, insert a sheet of A4 paper into the front slot.
If you need further help, visit the Epson support website shown below. Select your country or region
and go to the support section of your local Epson website. The latest drivers, FAQs, manuals, or other
downloadables are also available from the site.
http://support.epson.net/
http://www.epson.eu/Support (Europe)
If your Epson product is not operating properly and you cannot solve the problem, contact Epson
support services for assistance.
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support services for
assistance. If customer support for your area is not listed below, contact the dealer where you
purchased your product.
Epson support will be able to help you much more quickly if you give them the following information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product software.)
❏ Names and versions of the software applications you normally use with your product
Help for Users in Europe
Check your Pan-European Warranty Document for information on how to contact Epson
Customer support.
Help for Users in Singapore
Sources of information, support, and services available from Epson Singapore are:
World Wide Web (http://www.epson.com.sg)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ),
Sales Enquiries, and Technical Support via e-mail are available.
Help for Users in Thailand
Contact for information, support, and services are:
World Wide Web (http://www.epson.co.th)
Information on product specifications, drivers for download, Frequently Asked Questions (FAQ),
and e-mail are available.
Help for Users in Vietnam
Contacts for information, support, and services are:
Epson Service Center
65 Truong Dinh Street, District 1, Hochiminh City, Vietnam.
Phone(Ho Chi Minh City): 84-8-3823-9239, 84-8-3825-6234
29 Tue Tinh, Quan Hai Ba Trung, Hanoi City, Vietnam.
Phone(Hanoi City): 84-4-3978-4785, 84-4-3978-4775
Windows 10 (32-bit, 64-bit)/Windows 8.1 (32-bit, 64-bit)/Windows 8 (32-bit, 64-bit)/Windows 7
(32-bit, 64-bit)/Windows Vista (32-bit, 64-bit)/Windows XP SP3 or later (32-bit)/Windows XP
Professional x64 Edition SP2 or later/Windows Server 2019/Windows Server 2016/Windows Server
2012 R2/Windows Server 2012/Windows Server 2008 R2/Windows Server 2008/Windows Server
2003 R2/Windows Server 2003 SP2 or later
EPSON Roman 10.5 pt., 8-32 pt. (every 2 pt.)
EPSON Sans Serif 10.5 pt., 8-32 pt. (every 2 pt.)
EPSON Roman T 10.5 pt., 8-32 pt. (every 2 pt.)
EPSON Sans Serif H 10.5 pt., 8-32 pt. (every 2 pt.)
ISO 8859-1 Latin 1, ISO 8859-9 Latin 5, ISO 8859-2 Latin 2, ISO
8859-5 Cyrillic, ISO 8859-15, ISO 8859-6 Latin Arabic, ISO 8859-7
Greek, ISO 8859-8 Hebrew, OLI-UNIX
(PC)19 graphics character tables:
PC-437 International, PC-220 Spain 2, PC-865 Nordic,
PC-Denmark/Norway, PC-Denmark OPE, PC-860 Portugal, PC-863
Canadian French, PC-850 Latin 1, PC-858 Latin Euro, PC-857
Turkish Latin 5, PC-852 Latin 2, PC-851 Greek, PC-210 Greek,
PC-855 Cyrillic, PC-862 Israel, PC-864 Arabic, PC-866 Cyrillic,
PC-1252 PC-WIN Latin 1, PC-1250 PC-WIN Latin 2
WNI4915 emulation
ASCIIOne Italic and 8 graphics character tables:
Italic table,
PC 437 (US, Standard Europe), PC 850 (Multilingual), ISO 8859-2,
ISO 8859-5, ISO 8859-7, ISO 8859-8, ISO 8859-9, ISO 8859-15
One italic and 39 graphics character tables:
Italic table, PC437 (US, Standard Europe), PC850 (Multilingual),
PC437 Greek, PC853 (Turkish), PC855 (Cyrillic), PC852 (East
Europe), PC857 (Turkish), PC866 (Russian), PC869 (Greek),
MAZOWIA (Poland), Code MJK (CSFR), ISO 8859-7 (Latin/Greek),
ISO Latin 1T (Turkish), Bulgaria (Bulgarian),
PC 774 (LST 1283:1993), Estonia (Estonia), ISO 8859-2, PC 866 LAT.
(Latvian), PC 866 UKR (Ukraina), PC860 (Portuguese), PC861
(Icelandic), PC865 (Nordic), PC864 (Arabic), PC APTEC (Arabic),
PC 708 (Arabic), PC 720 (Arabic), PCAR864 (Arabic),
PC863 (Canadian-French), BRASCII, Abicomp, Roman 8, ISO Latin
1, PC858, ISO 8859-15, PC771 (Lithuania), PC437 Slovenia, PC MC,
PC1250, PC1251, KZ 1048
14 international character sets and one legal character set:
USA, France, Germany, UK, Denmark I, Sweden, Italy, Spain I, Japan, Norway,
Denmark II, Spain II, Latin America, Korea, Legal
100 - 240 V Model220 - 240 V Model
Rated voltage rangeAC 100 - 240 VAC 220 - 240 V
Input voltage rangeAC 90 - 264 VAC 165-264 V
Rated frequency range50 - 60 Hz
Input frequency range49.5 - 60.5 Hz
Rated current2.0 - 1.0 A (maximum 5.0 - 1.9 A depending
on the character type)
1.0 A (maximum 2.6 A depending on the
character type)
CThe minimum left and right margins are 3 mm (0.12 inch).
*Minimum of 2.54 mm (0.1 inch) for WNI4915 emulation.
Magnetic stripe reader/writer (Magnetic stripe reading and writing models
only)
The horizontal magnetic stripe reader/writer is used to read and write data on the magnetic stripe on
bank passbooks. See the following specifications of this device for details.
Note:
The magnetic stripe reader and writer is installed only horizontally.
Recording codeBCD Binary Coded decimal, 4 data bits,
❏ This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
❏ This equipment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own expense.
For users in Europe
The following models are CE marked and in compliance with all the applicable EU Directives. For
further details, visit the following website to access the full declaration of conformities containing
reference to the Directives and harmonized standards used to declare conformity.
https://www.epson.eu/conformity
PB51A
Product Information 95
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