PLQ-20 Passbook
Table of contents
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®
24-pin Dot Matrix Printer
All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, or otherwise, without the prior written permission of Seiko Epson Corporation.
The information contained herein is designed only for use with this Epson printer. Epson is
not responsible for any use of this information as applied to other printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third parties for damages, losses, costs, or expenses incurred by the purchaser or
third parties as a result of: accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly
comply with Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or problems arising from the
use of anyoptions orany consumable products otherthan thosedesignated asOriginalEpson
Products or Epson Approved Products by Seiko Epson Corporation.
EPSON and EPSON ESC/P are registered trademarks of Seiko Epson Corporation.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
IBM is a registered trademark of International Business Machines Corporation.
General Notice: Other product names used herein are for identification purposes only and may be
trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Copyright © 2004 by Seiko Epson Corporation, Nagano, Japan.
Reference Guide
NPD0748-00
Contents
Chapter 1 SettingupthePrinter
UnpackingthePrinter...................................... 7
Removetheprotectivematerials ........................ 7
AssemblingthePrinter..................................... 8
ConnectingthePrintertoYourComputer.................... 12
Connectingtheprinter................................ 12
PlugginginthePrinter................................ 13
InstallingthePrinterSoftware.............................. 13
Installing the software in Windows XP, Me, or 2000. . . .... 13
Installing the software in Windows 98
orWindowsNT4.0 ................................ 14
ForDOSprograms................................... 18
Chapter 2 Safety Instructions
Warnings,Cautions,andNotes............................. 20
HotPartsCautionSymbol ................................. 20
ImportantSafetyInstructions............................... 20
Chapter 3 Paper Handling
LoadingPassbooks ....................................... 28
LoadingSingleSheets..................................... 29
Adjustingthetop-of-formposition.......................... 31
Adjustingtheprintingstartposition......................... 33
2
Chapter 4 Printer Software
AboutYourPrinterSoftware............................... 36
UsingthePrinterDriverwithWindowsMeand98............ 36
Accessing the printer driver from Windows applications . . 37
AccessingtheprinterdriverfromtheStartmenu......... 39
Changingtheprinterdriversettings.................... 40
Using the Printer Driver with Windows XP, 2000,
andWindowsNT4.0 ................................... 41
Accessing the printer driver from Windows applications . . 42
AccessingtheprinterdriverfromtheStartmenu......... 44
Changingtheprinterdriversettings.................... 46
PrinterDriverSettingsOverview........................... 47
UsingEPSONStatusMonitor3............................. 49
SettingupEPSONStatusMonitor3..................... 50
AccessingEPSONStatusMonitor3..................... 51
SettingUpYourPrinteronaNetwork....................... 52
Sharingtheprinter ................................... 52
Settingupyourprinterasasharedprinter............... 54
Settingfortheclients ................................. 58
InstallingtheprinterdriverfromtheCD-ROM........... 65
CancelingPrinting........................................ 67
UninstallingthePrinterSoftware ........................... 68
Uninstalling the printer driver
andEPSONStatusMonitor3........................ 68
Chapter 5 Control Panel
ButtonsandLights........................................ 74
Functionsauxiliary................................... 77
CompressPrintingMode .................................. 79
AboutYourPrinter’sDefaultSettings ....................... 79
Understandingdefaultsettings ........................ 80
Changingdefaultsettings............................. 94
AligningVerticalLinesinYourPrintout..................... 96
3
Chapter 6 Problem Solver
DiagnosingtheProblem................................... 99
Usingtheerrorindicators ............................. 99
EPSONStatusMonitor3............................. 102
PrintingaSelf-Test.................................. 102
PrintingHexDump ................................. 103
ProblemsandSolutions .................................. 105
Powersupplyproblems.............................. 106
Paperloadingorfeedingproblems.................... 107
Printingpositionproblems........................... 108
Printingorprintoutqualityproblems.................. 109
Networkproblems.................................. 114
CorrectingUSBProblems................................. 115
ClearingPaperJams ..................................... 119
ContactingCustomerSupport............................. 120
ForusersinNorthAmerica........................... 121
ForusersinAustralia................................ 122
ForusersinSingapore............................... 124
ForusersinThailand ................................ 124
ForusersinIndonesia ............................... 125
ForusersinHongKong.............................. 126
ForusersinMalaysia................................ 127
ForusersinIndia ................................... 128
ForusersinthePhilippines........................... 130
Chapter 7 Options and Consumables
RibbonCartridge........................................ 132
GenuineEpsonribboncartridge....................... 132
Replacingtheribboncartridge........................ 132
RollPaperHolder ....................................... 138
Assemblingtherollpaperholder...................... 138
Installingtherollpaperholder........................ 139
Loadingrollpaper .................................. 140
Removingrollpaper................................. 143
PrintServer............................................. 143
Others.................................................. 144
4
Appendix A Product Information
PrinterandRibbonCartridgeParts......................... 146
Printerparts........................................ 146
Ribboncartridgeparts............................... 147
PrinterSpecifications..................................... 148
Mechanical......................................... 148
Electronic.......................................... 150
Electrical........................................... 155
Environmental...................................... 156
Paper.............................................. 156
Magnetic stripe reader/writer
(horizontallyinstalledonly)........................ 156
CommandLists ......................................... 168
StandardsandApprovals................................. 169
CleaningthePrinter...................................... 170
TransportingthePrinter.................................. 171
Glossary
Index
5
Chapter 1
Setting up the Printer
UnpackingthePrinter...................................... 7
Removetheprotectivematerials ........................ 7
AssemblingthePrinter..................................... 8
ConnectingthePrintertoYourComputer.................... 12
Connectingtheprinter................................ 12
PlugginginthePrinter................................ 13
InstallingthePrinterSoftware.............................. 13
Installing the software in Windows XP, Me, or 2000. . . .... 13
Installing the software in Windows 98
orWindowsNT4.0 ................................ 14
ForDOSprograms................................... 18
Chapter 1 Setting up the Printer 6
Unpacking the Printer
These items are included in the box with your printer.
printer
ribboncartridge User’s Guide
power code
Remove the protective materials
Follow the directions writtenon the cardboard box to removethe
protective materials.
Save all packing and protective materials in case you need to ship
the printer in the future.
Chapter 1 Setting up the Printer 7
Assembling the Printer
1. Make sure the printer is turned off and unplugged.
2. Hold both sides of the printer cover and move it upward to
open it.
3. Push therelease lever tomove the uppermechanism forward.
Make sure that you push the lever until it clicks.
Chapter 1 Setting up the Printer 8
4. Slide the print head to the middle of the printer by hand.
5. Remove the ribbon cartridge from the package.
6. Place the plastic hooks on the ribbon cartridge into the slots
of the printer. Then press both sides of the cartridge until it
clicks into place.
Chapter 1 Setting up the Printer 9
7. Hold both sides of the ribbon guide and pull it down until it
is out of the cartridge.
8. Put the ribbon guide at the bottom of the print head and push
it up until it clicks into place.
Chapter 1 Setting up the Printer 10
9. Turn the ribbon-tightening knob to help feed the ribbon into
place.
Caution:
The ribbon should not be twisted or creased.
c
10. Pull the release lever back to move the upper mechanism to
its original position. Make sure that you pull the lever until it
clicks.
Chapter 1 Setting up the Printer 11
Caution:
Make sure that you move the upper mechanism by pulling
c
the release lever. Do not pull the mechanism by hand. It may
damage the printer.
11. Close the printer cover.
Connecting the Printer to Your Computer
Connecting the printer
Make sure both the printer and computer are turned off, then
connect the interface into the printer and computer. Use USB,
Serial, or Parallel cable to connect the printer and computer.
Note:
The interface cable connectors have only one correct orientation. Ensure
the correct orientation of a connector before inserting it into the
appropriate port.
USB
Serial
Parallel
Chapter 1 Setting up the Printer 12
Plugging in the Printer
Make sure the printer is turned off, then plug the power cord into
the printer’s AC inlet and a properly grounded electrical outlet.
Installing the Printer Software
Installing the software in Windows XP, Me, or 2000
Note:
❏ Installing theprinter softwarefor Windows XP or 2000may require
administrator privileges. If you have problems, ask your
administrator for more information.
❏ Turn off all virus protection programs before installing the printer
software.
1. Make sure that the printer is turned off, then insert the User
CD-ROM into the CD-ROM drive.
The SOFTWARE LICENSE AGREEMENT dialog box
appears.
Chapter 1 Setting up the Printer 13
Note:
If the SOFTWARE LICENSE AGREEMENT dialog box does not
appear, double-click Epsetup.exe in the CD-ROM.
2. Read the license agreement. If you agree with the terms, click
Agree.
3. Click Install and then follow the on-screen instructions.
4. After you install the driver, change the software setting from
PR2 to ESC/P. See“Changing default settings”on page94 for
details.
Installing the software in Windows 98 or Windows NT 4.0
Note:
❏ Installing the printer software for Windows NT 4.0 may require
administrator privileges. If you have problems, ask your
administrator for more information.
Chapter 1 Setting up the Printer 14
❏ The examples in the following section are from the Windows 98
operating system. They may vary in appearance from what actually
appears on your screen; however, the instructions are the same.
1. Make sure that the printer is turned off, then insert the User
CD-ROMinto the CD-ROMdrive.The SOFTWARELICENSE
AGREEMENT dialog box appears.
Note:
If the SOFTWARE LICENSE AGREEMENT dialog box does not
appear, double-click Epsetup.exe in the CD-ROM.
2. Read the license agreement. If you agree with the terms, click
Agree.
3. Click the name of the printer that you have.
4. Click Install and then follow the on-screen instructions.
5. When prompted, insert your Windows CD-ROM, and click
OK.
When the Windows installation screen is displayed, close the
screen to continue with the driver installation.
Note:
❏ If your PC shipped with Windows pre-installed, Setup may
complete without requiring the Windows CD-ROM, and your
printer is ready to use.
❏ If you receive a message saying the drive is not accessible, click
Cancel and try again.
❏ If you are using Windows NT, go to step 7.
Chapter 1 Setting up the Printer 15
6. Click Browse to select the appropriate path for the printer
driver, then click OK and follow the instruction on the screen.
Note:
If you are using Windows NT, insert your Windows CD-ROM
when prompted on the screen.
7. Select the appropriate file in the folder, then click OK.
Chapter 1 Setting up the Printer 16
8. When prompted, insert the User CD-ROM, then click OK.
Note:
❏ If you receive a message saying the drive is not accessible, click
Cancel and try again.
❏ If a “System Error” message appears, click Cancel.Theexact
message differs depending on your version of Windows.
❏ If you are using Windows NT, you do not need to specify a path.
❏ If you are using Windows 98, the Printer Utility Setup may
start. If it does, follow the instructions on the screen.
9. Setup is complete. Your printer is ready to use.
10. After you install the driver, change the software setting from
PR2 to ESC/P. See“Changing default settings”on page94 for
details.
Chapter 1 Setting up the Printer 17
For DOS programs
To control the printer from DOS application programs, you need
to select the printer you are using.
If thelist in yourapplication doesnot include your printer, choose
the first available printer from the list below.
Choose the Epson printer at the appropriate step in the
installation or setup procedure. If the listin yourapplication does
not include your printer, choose the first available printer from
the list below:
PLQ-20 LQ-510/550/1010
LQ-2090 LQ-200
LQ-2080/2180 LQ-500
LQ-2070/2170 LQ-860+/1060+
LQ-1070/1070+ LQ-2550
LQ-870/1170 LQ-2500
LQ-850+/1050+ LQ-800/1000
LQ-850/1050 LQ-1500
Note:
The printer on this list are also available for PLQ-20M printers.
Once the printer software has been successfully installed onto
your computer, your printer is ready to use.
Chapter 1 Setting up the Printer 18
Chapter 2
Safety Instructions
Warnings,Cautions,andNotes............................. 20
HotPartsCautionSymbol ................................. 20
ImportantSafetyInstructions............................... 20
Chapter 2 Safety Instructions 19
Warnings, Cautions, and Notes
Warnings must be followed carefully to avoid bodily injury.
w
Cautions must be observed to avoid damage to your equipment.
c
Notes contain important information and useful tips on the operation
of your printer.
Hot Parts Caution Symbol
This symbol is placed on the print head and other
K
parts toindicate that they may behot. Never touch
those parts just after the printerhas been used. Let
them cool for a few minutes before touching them.
Important Safety Instructions
Read all of these safety instructions before using the printer. In
addition, follow all warnings and instructions marked on the
printer itself.
When setting up the printer
Caution:
Be sure the AC power cord meets the relevant local safety
c
standards.
❏ Do not place the printer on an unstable surface or near a
radiator or heat source.
Chapter 2 Safety Instructions 20
❏ Place the printer on a flat surface. The printerwill not operate
properly if it is tilted or placed at an angle.
❏ Donotplacethisproductonasoft,unstablesurfacelikeabed
or a sofa, or a small, enclosed area, as this restricts ventilation.
❏ Do not block or cover the slots and openings in the printer’s
cabinet, and do not insert objects through the slots.
❏ Use only the type of power source indicated on the printer’s
label. If you are not sure of the power supply specifications in
your area, contact your local power company or consult your
dealer.
❏ Connect all equipment to properly grounded electrical
outlets. Avoid using outlets on the same circuit as
photocopiers or air control systems that regularly switch on
and off.
❏ Do not use a damaged or frayed power cord.
❏ The power cord should be placed to avoid abrasions, cuts,
fraying, crimping, kinking, and other damage.
❏ If you use an extension cord with the printer, make sure the
total ampere rating of all devices plugged into the extension
cord does not exceed the cord’s ampere rating. Also, make
sure the total ampere of all devices plugged into the electrical
outlet does not exceed the electrical outlet’s ampere rating.
❏ Use only the powercord that comes with this product. Use of
another cord may result in fire or electric shock.
❏ This product’s power cord is for use with this product only.
Use with other equipment may result in fire or electric shock.
Chapter 2 Safety Instructions 21
❏ When connecting this product to a computer or other device
with a cable, ensure the correct orientation of the connectors.
Each connector has only one correct orientation. Inserting a
connector in the wrongorientation may damage both devices
connected by the cable.
❏ Place the printer where you can easily connect it to anetwork
interface cable, if necessary.
❏ Leave adequate room around the printer for easy operation
and maintenance.
❏ Avoid places subject to shocks and vibrations.
❏ Place the printer near a wall outlet where you can easily
unplug the power code.
❏ Keep theentire computersystem awayfrom potentialsources
of electromagnetic interference, such as loudspeakers or the
baseunitsofcordlesstelephones.
❏ Avoid electrical outlet controlled by wall switches or
automatic timers. An interruption in power can erase
information in the memory of your printer or computer. Also
avoid outlets on the same circuit as large motors or other
appliances that can cause voltage fluctuations.
❏ Use a grounded power outlet; do not use an adapter plug.
❏ If you plan to use a printer stand, follow these guidelines:
Use a stand that can support at least 15 kg (33.1 lb) for PLQ-20
or 17 kg (37.5 lb) for PLQ-20M.
Never use a stand that tilts the printer. The printer should
always be kept level.
Chapter 2 Safety Instructions 22
Position yourprinter’s power cord andinterface cable so they
do not interfere with paper feeding. If possible, secure the
cables to a leg of the printer stand.
When maintaining the printer
❏ Unplug theprinter before cleaningit, and alwaysclean it with
a piece of damp cloth only.
❏ Do not spill liquid onto the printer.
❏ Except as specifically explained in this guide, do not attempt
to service the printer yourself.
❏ Unplug the printer and refer servicing to qualified service
personnel under the following conditions:
i. If the power cord or plug is damaged.
ii. If liquid has entered the printer.
iii. If the printer has been dropped or the cabinet damaged.
iv. If the printer does not operate normally or exhibits a
distinct change in performance.
❏ Adjust only those controls that are covered by the operating
instructions.
❏ If you plan to use the printer in Germany, observe the
following:
To provide adequate short-circuit protection and
over-current protection for this printer, the building
installation must be protected by a 10- or 16-amp circuit
breaker.
Chapter 2 Safety Instructions 23
When loading paper
❏ Use passbooks and paper that have more than 60%
reflectance.
❏ When you use a passbook, set Passbook mode to On and set
Binding mode to the method for the passbook’s binding in the
default settings mode.
❏ Do not load passbooks that are creased or have ripped seam.
❏ Do not use a passbook that has any metallic parts such as
staplers or metal clips.
❏ Do not use a passbook with sticky parts such as stamps or
seals.
❏ Do not use a passbook that has any pages smaller than the
cover page.
❏ Do not print onthe frontor back cover ofa passbook. Printing
can be done only when the passbook is opened.
❏ When you use paper that is shorter than 110.0 mm, set the
paper eject direction to front. The factory set default is front.
Refer to the Programming Guide for details.
❏ Do not insert paper that is curled or has been folded into the
slot when you load it.
❏ Do not punch holes in the area from 25.0 to 40.0 mm from the
left edge of paper.
When operating the printer
❏ Avoid using or storing the printer in places subject to rapid
changes in temperature and humidity. Keep it away from
direct sunlight, strong light, heat sources or excessive
moisture or dust.
Chapter 2 Safety Instructions 24
❏ Adjust only those controls that are covered in the user
documentation. Improper adjustment of other controls may
result in damage requiring extensive repair by a qualified
technician.
❏ Whenever you turn off the printer, wait at least five seconds
before turning it back on; otherwise, you may damage the
printer.
❏ Do not turn off the printer while it is printing the self-test.
Always press the Offline button to pause printing. Then turn
off the printer.
❏ Do not turn off the printer while it is printing the hex dump.
Always press the Offline button to pause printing. Then turn
off the printer.
❏ Do not reconnect the power cord to an electrical outlet that
has the wrong voltage for your printer.
❏ Never replace the print head yourself; you may damage the
printer. Also,other parts of the printer mustbe checkedwhen
the print head is replaced.
❏ You need to move theprint head by hand toreplace the ribbon
cartridge. If you have just used the printer, the print head may
be hot; let it cool for a few minutes before touching it.
Note for German-speaking users:
Bei Anschluss des Druckers an die Stromversorgung muss
sichergestellt werden, dass die Gebaudeinstallation mit einer 10 Aoder 16 A-Sicherung abgesichert ist.
Chapter 2 Safety Instructions 25
ENERGY STAR
®
Compliance
As an
ENERGY STAR
has determined that this product meets
ENERGY STAR
the
energy efficiency.
The InternationalENERGY STAR®Office Equipment Program is
an international program that promotes energy saving through
the penetration of energy efficient computers and other office
equipment. The program backs the development and
dissemination of products with functions that effectively reduce
energy consumption. It is an open system in which business
proprietors can participate voluntarily. Thetargeted products are
office equipment such as computers, monitors, printers,
facsimiles, copiers, scanners, and multifunction devices. Their
standards and logos are uniform among participating nations.
®
Partner, Epson
®
guidelines for
Chapter 2 Safety Instructions 26
Chapter 3
Paper Handling
LoadingPassbooks ....................................... 28
LoadingSingleSheets..................................... 29
Adjustingthetop-of-formposition.......................... 31
Adjustingtheprintingstartposition......................... 33
Chapter3 PaperHandling 27
Loading Passbooks
You can load vertical-fold and horizontal-fold passbooks. Follow
the steps shown below to load passbooks.
1. Turn on the printer.
2. Open your passbook to the page to be printed.
Note:
Make sure that you press any bulging parts of the folded passbook
down to 0.6 mm or less before inserting it into the front slot. For
information on the thickness of passbooks you can print, see the
Paper Specification that is included on the User CD-ROM.
3. Insert the passbook printable side up into the front slot until
the top part of it reaches the roller inside. The printer loads it
automatically to the correct position and the passbook is
ready to be printed.
Chapter3 PaperHandling 28
Caution:
❏ When you use a passbook, set Passbook mode to On and set
c
Binding mode to the method for thepassbook’s bindingin the
default settings mode.
❏ Use a passbook that has more than 60% reflectance.
❏ Do not load passbooks that are creased or have ripped seam.
❏ Do not use a passbook that has any metallic parts such as
staplers or metal clips.
❏ Do not use a passbook with sticky parts such as stamps or
seals.
❏ Do not use a passbook that has any pages smaller than the
cover page.
❏ Do not print onthe front orback coverof a passbook.Printing
can be done only when the passbook is opened.
❏ Always close the printer cover before printing. The printer
does not print when the printer cover is open.
Loading Single Sheets
You can load single sheets and carbonless single sheet multipart
forms up to 7 parts (one original and six copies). Follow these
steps to load single sheets.
1. Turn on the printer.
Chapter3 PaperHandling 29
2. Insert a single sheet printable side up into the front slot until
the top part of the paper reaches the roller inside. The printer
loads the paper automatically to the correct position and the
paper is ready to be printed.
Note:
❏ Use paper that has more than 60% reflectance.
❏ Do not load paper that is curled or has been folded.
❏ Do not punch holes in the area from 25.0 to 40.0 mm from the left
edge of paper.
❏ When you use paper that is shorter than 110.0 mm, set the paper
eject direction to front. The factory set default is front. Refer to the
Programming Guide for details.
❏ When you print a multipart form that is glued at the top, load the
glued part first.
❏ Be sure your multipart forms do not exceed 0.53 mm (0.021 inch)
in thickness.
❏ Always close the printer cover before printing. The printer does not
print when the printer cover is open.
Chapter3 PaperHandling 30
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