Epson picturemate PM 300, picturemate PM 310 User Manual

Contents

Safety Instructions

English

Troubleshooting

Warnings, Cautions, and Notes . . . . . . . . . . . . . . . . . . . 3

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . 3

Printer Parts and Functions

Printer Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Preparing to Print

Inserting a Memory Card . . . . . . . . . . . . . . . . . . . . . . . 10

Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Paper Handling Instructions . . . . . . . . . . . . . . . . . . . . . 15

Using Printer Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Maintaining Your Printer

Replacing the Photo Cartridge . . . . . . . . . . . . . . . . . . . 17

Cleaning Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Transporting Your Printer . . . . . . . . . . . . . . . . . . . . . . . 22

Replacing the Battery of the Remote Controller . . . . . . 23

Printer Power Problems . . . . . . . . . . . . . . . . . . . . . . . . 24

Print and Noise Problems . . . . . . . . . . . . . . . . . . . . . . . 24

Remote Controller Problems. . . . . . . . . . . . . . . . . . . . . 25

Problems With Paper Feeding . . . . . . . . . . . . . . . . . . . 25

Other Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Contacting Customer Support. . . . . . . . . . . . . . . . . . . . 26

PicturePack, Paper, and Options

PicturePack and Paper . . . . . . . . . . . . . . . . . . . . . . . . . 27

Optional Bluetooth Photo Print Adapter . . . . . . . . . . . . 27

Printer Specifications 29

Summary of Panel Settings 33

Index 35

PictureMate PM 300 / PM 310 1

Photo Printer

No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior
written permission of Seiko Epson Corporation. The information
contained herein is designed only for use with this Epson printer. Epson
is not responsible for any use of this information as applied to other
printers.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the
purchaser of this product or third parties for damages, losses, costs, or
expenses incurred by the purchaser or third parties as a result of
accident, misuse, or abuse of this product or unauthorized
modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson Corporation's operating
and maintenance instructions.
Seiko Epson Corporation shall not be liable for any damages or
problems arising from the use of any options or any consumable
products other than those designated as Original Epson Products or
Epson Approved Products by Seiko Epson Corporation.
Seiko Epson Corporation shall not be held liable for any damage
resulting from electromagnetic interference that occurs from the use of
any interface cables other than those designated as Epson Approved
Products by Seiko Epson Corporation.

®

EPSON
Your Vision are trademarks of Seiko Epson Corporation.

is a registered trademark and PictureMate™ and Exceed

2 PictureMate PM 300 / PM 310

PRINT Image Matching™ and the PRINT Image Matching logo are
trademarks of Seiko Epson Corporation. Copyright © 2001 Seiko Epson
Corporation. All rights reserved.
DPOF™ is a trademark of CANON INC., Eastman Kodak Company,
Fuji Photo Film Co., Ltd. and Matsushita Electric Industrial Co., Ltd.
The Bluetooth
Inc. and licensed to Seiko Epson Corporation.
SDHC™ is a trademark.
Memory Stick, Memory Stick Duo, Memory Stick PRO, Memory Stick
PRO Duo, Memory Stick PRO-HG Duo, Memory Stick Micro,
MagicGate Memory Stick, and MagicGate Memory Stick Duo are
trademarks of Sony Corporation.
xD-Picture Card™ is a trademark of Fuji Photo Film Co.,Ltd.

General Notice: Other product names used herein are for identification
purposes only and may be trademarks of their respective owners.
Epson disclaims any and all rights in those marks.

Copyright © 2009 Seiko Epson Corporation. All rights reserved.

®

word mark and logos are owned by the Bluetooth SIG,

Safety Instructions

Warnings, Cautions, and Notes

Warnings

w

must be followed carefully to avoid bodily injury.

Cautions

c

must be observed to avoid damage to your
equipment.

Notes

contain important information and useful tips on the
operation of your printer.

Important Safety Instructions

Read all of the instructions in this section before using
your printer. Also, be sure to follow all warnings and
instructions marked on the printer.

When choosing a place for the printer

Observe the following when choosing a place for the
printer:

❏ Place the printer on a flat, stable surface that extends

beyond the base of the printer in all directions. If you place
the printer by the wall, leave more than 10 cm between the
back of the printer and the wall. The printer will not operate
properly if it is tilted at an angle.

❏ When storing or transporting the printer, do not tilt it, stand

it on its side, or turn it upside down. Otherwise, ink may leak
from the cartridge.

❏ Leave enough space in front of the printer for the paper to

be fully ejected.

❏ Avoid places subject to rapid changes in temperature and

humidity. Also, keep the printer, remote controller, and AC
adapter away from direct sunlight, strong light, water, or
heat sources.

❏ Do not leave the printer or remote controller in a place

subject to high temperature, such as in a car. Also, keep
them away from direct sunlight, strong light, and heat
sources. Otherwise, the printer and the remote controller
may be damaged or ink may leak.

❏ Avoid places subject to dust, shock, or vibration.

English

PictureMate PM 300 / PM 310 Safety Instructions 3

❏ Leave enough room around the printer to allow for sufficient

ventilation.

❏ Place the AC adapter near a wall outlet where the plug can

be easily unplugged.

❏ Do not place or store the printer, remote controller, or AC

adapter outdoors.

When setting up your printer

Observe the following when setting up the printer:

❏ Do not block or cover the vents and openings in the printer.

❏ Power supply cords should be placed to avoid abrasions,

cuts, fraying, crimping, and kinking. Do not place objects
on top of power-supply cords and do not allow the AC
adapter or power-supply cords to be stepped on or run over.
Be particularly careful to keep all power-supply cords
straight at the ends and the points where they enter and
leave the AC adapter.

❏ Use only the power-supply cords that comes with this

product. Use of another cord may result in fire or electrical
shock, or injury.

❏ The AC adapter model A431H is designed for use with the

printer with which it was included. Do not attempt to use it
with other electronic devices unless specified.

❏ Use only the type of power source indicated on the AC

adapter's label, and always supply power directly from a
standard domestic electrical outlet with the AC power cord
that meets the relevant local safety standards.

Warning:

w

Refer to the rating plate for the voltage and
check that the appliance voltage
corresponds to the supply voltage.

❏ Avoid using outlets on the same circuit as photocopiers or

air control systems that regularly switch on and off.

❏ Avoid using electrical outlets controlled by wall switches or

automatic timers.

❏ Keep the entire computer system away from potential

sources of electromagnetic interference, such as
loudspeakers or the base units of cordless telephones.

❏ Do not use a damaged or frayed power cord and the AC

adapter.

❏ If you use an extension cord with the printer, make sure that

the total ampere rating of the devices plugged into the
extension cord does not exceed the cord's ampere rating.
Also, make sure that the total ampere rating of all devices
plugged into the wall outlet does not exceed the wall outlet's
ampere rating.

❏ Never disassemble, modify, or attempt to repair the AC

adapter, power cord, printer, remote controller, and options
by yourself except as specifically explained in the printer's
guides. Doing so may result in injury, electric shock, or fire.

4 Safety Instructions PictureMate PM 300 / PM 310

❏ Unplug the printer and the AC adapter, and refer servicing

to qualified service personnel under the following
conditions:
The power cord or plug is damaged; liquid has entered the
printer, remote controller, or AC adapter; the printer, remote
controller, or AC adapter has been dropped or the casing
damaged; the printer, remote controller, or AC adapter
does not operate normally or exhibits a distinct change in
performance. (Do not adjust controls that are not covered
by the operating instructions.)

❏ Do not use with wet hands.

❏ If damage occurs to the plug, replace the cord set or consult

a qualified electrician. If there are fuses in the plug, make
sure you replace them with fuses of the correct size and
rating.

❏ If you plan to use the AC adapter in Germany, the building

installation must be protected by a 10 or 16 amp circuit
breaker to provide adequate short-circuit protection and
over-current protection for this printer.

Note on handling the AC power cord for Singapore
users

Safety requirements

Mains plug:
Use a 2-pin mains plug that is certified to IEC 83 Standard C5.

Flexible cord:
Use a double insulated flexible cord that is certified* to the
relevant IEC or BS standards.

Appliance connector:
Use an appliance connector certified* to the relevant IEC320.

* certified by member of IECEE CB Scheme.

English

When using the printer

Observe the following when using the printer:

❏ If you use the printer in places where the use of electronic

devices is limited, such as in airplanes or hospitals, follow
all instructions in those places.

❏ Do not insert objects through the slots in the printer.

❏ Take care not to spill liquid on the printer, remote controller,

and AC adapter.

❏ Do not put your hand inside the printer or touch the photo

cartridge during printing.

❏ Do not use aerosol products that contain flammable gases

inside or around this product. Doing so may cause fire.

❏ Always turn the printer off using the P On button. Do not

unplug the printer or turn off the power to the outlet until the
power light goes out.

❏ Before transporting the printer, make sure that the photo

cartridge is in place.

❏ Leave the photo cartridge installed. Removing the cartridge

can dehydrate the print head and may prevent the printer
from printing.

PictureMate PM 300 / PM 310 Safety Instructions 5

When using a memory card

When handling photo cartridges

❏ Use only memory cards compatible with the printer. See

“Inserting a Memory Card” on page 10

When using LCD screen

❏ The LCD screen may contain a few small bright or dark

spots, and because of its features it may have an uneven
brightness. These are normal and do not indicate that it is
damaged in any way.

❏ Only use a dry, soft cloth to clean the LCD screen. Do not

use liquid or chemical cleansers.

❏ If the LCD screen is damaged, contact your dealer. If the

liquid crystal solution gets on your skin, wash them
thoroughly with soap and water. If the liquid crystal solution
gets into your eyes, flush them immediately with water. If
discomfort or vision problems remain after a thorough
flushing, see a doctor immediately.

When using the optional Bluetooth Photo Print Adapter

Refer to the Bluetooth Photo Print Adapter's
documentation for the safety instructions.

Observe the following when handling photo cartridges:

❏ Do not shake photo cartridge after removing it from the bag;

this can cause leakage.

❏ Do not remove or tear the label on the cartridge; this can

cause leakage.

❏ Use the photo cartridge before the date printed on the

cartridge carton.

❏ Do not disassemble or remodel the photo cartridge,

otherwise you may not be able to print normally.

❏ After bringing a photo cartridge inside from a cold storage

site, allow it to warm up at room temperature for at least
three hours before using it.

❏ Store photo cartridges in a cool, dark place.

❏ The IC chip on the photo cartridge retains a variety of

cartridge-related information, such as the photo cartridge
status so that the cartridge may be removed and reinstalled
freely.

❏ If ink gets on your skin, wash it off with soap and water. If

it gets in your eyes, flush them immediately with water. If
you still have discomfort or vision problems, see a doctor
immediately.

6 Safety Instructions PictureMate PM 300 / PM 310

When handling the battery for the remote controller

❏ Do not puncture, disassemble, mutilate, or short-circuit the

battery.

❏ Prevent the battery from coming into contact with metal

objects that could short-circuit it, such as coins or keys.

❏ Keep the battery away from heat sources.

❏ Do not place the battery near or into fire or water.

❏ If battery acid gets into your eyes or on your skin,

immediately rinse the affected area thoroughly with water
and seek medical treatment. If a battery is swallowed, seek
medical treatment immediately.

❏ Do not charge the battery.

❏ Use only a CR2025 lithium button battery for the remote

controller according to the directions in the user
documentation.

❏ Do not handle the battery with wet hands or use it near

water.

❏ Do not expose the battery to water or high humidity.

❏ Do not use a battery that is leaking or damaged in any way.

❏ Do not leave the battery in a vehicle to prevent the battery

from overheating.

❏ Do not solder wires or terminals directly to the battery.

❏ Keep the battery away from open flame if it leaks or smells

strange.

❏ If overheating, discoloration, or deformation occur, remove

the battery from the remote controller and do not use it.

When storing the battery for the remote controller

❏ When not using the printer for a long period of time, remove

the battery from the remote controller and store them
separately to avoid over-discharging the battery.

❏ Do not store the battery where the temperature is over 35

degrees or humidity is over 85 %.

❏ Store the battery out of children's reach.

When disposing of the battery for the remote controller

Warning:

w

❏ Do not dispose of the battery as ordinary

refuse. Instead, dispose of it in a collection
or recycle box in accordance with local
laws.

❏ Do not incinerate or dispose of the battery

in fire.

English

PictureMate PM 300 / PM 310 Safety Instructions 7

Printer Parts and Functions

Printer Parts

Edge guides

Paper feeder

P On button

Remote controller
receiver

Power light

Handle

LCD screen

Output tray

Memory card light

EXT.I/F (USB) port

Caution:

c

Do not attempt to raise the handle straight up.
The handle can only be raised up to the angle
illustrated above.

8 Printer Parts and Functions PictureMate PM 300 / PM 310

Memory card slots

USB port for computer

Remote controller holder

DC inlet

Photo cartridge

Photo cartridge lever

Cartridge compartment cover

Buttons and Lights

4
5

6

1

3

2

Parts Function

1 P On button Press to turn the printer on and off.

2 Power light Lit green when the printer is on. Lit

3 Memory card light Lit when a memory card is inserted into

4 P On button Press to turn the printer on from the

5 Home button Press to show the main menu. You can

7

8

9

orange when the printer is in standby
mode.

the memory card slot. Flashes when
the printer is accessing the data on the
memory card.

standby mode or set the printer to the
standby mode.

select a menu from PRINT PHOTOS,

LAYOUT, SLIDE SHOW, and PHOTO
STORAGE.

10

11

12

13
14

6 , button Press to set the number of copies.

7 OK button Functions as shown in the LCD screen.

8 y Back button Press to cancel the current operation

9 button Press to show the help information of

10 Stop/Clear button Press to cancel printing, clear the

11 udlr 4-way scroll button Press to move the cursor on the LCD

12 Print button Press to start printing.

13 Display button Press to change the view of the screen.

14 Menu button Press to enter the Menu mode for the

on the LCD screen and return to the
previous screen.

the current screen. While help is
displayed, press again to exit the help.

number of copies and print settings, or
cancel selecting photos.

screen.

print settings or maintenance options.

English

PictureMate PM 300 / PM 310 Printer Parts and Functions 9

Preparing to Print

Inserting a Memory Card

1. Move the handle to the front.

2. Push the top of the LCD screen to slide it up.

3. Adjust the LCD screen so that you can see it well.

4. Press the P On button on the side of the printer.

10 Preparing to Print PictureMate PM 300 / PM 310

5. Make sure the memory card light is off and no
cards are in both slots. Then insert a memory card
into the correct slot, as shown in the illustration.

Caution:

c

❏ Insert just one card at a time.

❏ Load your memory card only as shown

in the following table or you may
damage your printer, memory card, or
both. If you insert a card incorrectly,
you see an error message on the LCD
screen. Remove the memory card and
insert it correctly.

❏ If the CompactFlash card is not

recognized, remove the card and
insert it again.

❏ Make sure you fit mini memory cards

with their adapters before inserting
them into the printer's memory card
slots. If you do not use an adapter, the
memory card and the printer may be
damaged.

English

PictureMate PM 300 / PM 310 Preparing to Print 11

Upper slot

SDHC
SD
MultiMediaCard
MMCplus

Memory Stick
MagicGate Memory Stick
Memory Stick PRO

miniSDHC *
miniSD *

Memory
card light
turns on

microSDHC *
microSD *

Upper slot

xD-Picture Card
xD-Picture Card Type M
xD-Picture Card Type M
xD-Picture Card Type H

Lower slot

+

MMCmobile * MMCmicro *

* Adapter required

Memory
card light
turns on

Memory Stick Micro *

Memory Stick Duo *
Memory Stick PRO Duo *
Memory Stick PRO-HG Duo *
MagicGate Memory Stick Duo *

* Adapter required

12 Preparing to Print PictureMate PM 300 / PM 310

CompactFlash

Microdrive

6. The memory card light flashes and then stays on.
It takes a few seconds to recognize the memory
card. Now you can choose photos and layouts for
printing from the LCD screen. Select PRINT
PHOTOS on the main menu.

Loading Paper

When loading special paper distributed by Epson, read
the instruction sheets packed with the paper first.

English

For the latest information on memory cards available
for your printer, contact your dealer or regional Epson
sales office.

Removing the memory card

When you are ready to remove a memory card, make
sure the memory card light is not flashing, then remove
the memory card from the slot.

Caution:

c

Do not remove a card while the memory card
light is flashing; you may lose photos on your
card.

Pull the memory card out.

Follow these steps to load PictureMate Photo Paper:

Caution:

c

Do not load plain paper; this may damage your
printer.

1. Open the paper feeder.

PictureMate PM 300 / PM 310 Preparing to Print 13

2. Make sure the edge guides are slid to the sides.

3. Place your paper in the center, with the glossy side
up.

Note:

Make sure paper is glossy side up to prevent
smearing.

4. Slide the edge guides against the paper. Make
sure they are snug, but not so tight that paper
cannot move.

Glossy side

Note:

❏ You can load up to a maximum of 20 sheets for

photo papers, or 1 sheet for Photo Sticker. Photo
Stickers are available only for the PictureMate PM

310.

❏ When you need more paper, order a PictureMate

PicturePack. See “PicturePack, Paper, and
Options” on page 27 for more information.

14 Preparing to Print PictureMate PM 300 / PM 310

5. Attach the output tray.

❏ Do not stack printouts and conventional film

photographs with the image sides touching.

❏ If you stack printouts, place a sheet of plain paper

or other absorbent paper between the individual
prints.

When storing unused paper

Return any unused paper to the original package, and
store it away from extreme temperatures, high
humidity, and bright lights.

English

Paper Handling Instructions

When storing printouts

❏ Do not touch the printed side or stack your

printouts until the ink is dry.

❏ To avoid scratching the image, be sure not to rub

the printed side of the paper. If the printed side is
rubbed too strongly, ink may come off the paper.

❏ Do not stack printouts with the image sides

touching.

When displaying printouts

❏ When displaying your printouts indoors, Epson

recommends placing your printouts in glass
frames to preserve the colors in your image.

❏ Avoid displaying your printouts outdoors or in a

place exposed to direct sunlight to prevent fading.

Note:

For best results, allow your prints to dry thoroughly for
24 hours before framing.

PictureMate PM 300 / PM 310 Preparing to Print 15

Using Printer Help

Printer Help is a manual that you can see on the LCD
screen. Press the button on the remote controller to
see the Printer Help. Press the button again to exit
the Printer Help.

❏ When you exit the Printer Help and move to

another screen, you cannot display the previous
help by pressing the button again.

Troubleshooting You can get solutions to problems you may

Contents You can access the table of contents of the

encounter. Select the problem you want to solve
from the following: print quality problems,
problems with paper, ink, and memory cards,
and other problems.

When you cannot display the Printer Help or
cannot find solutions in the Printer Help, see
“Troubleshooting” on page 24.

Printer Help. When you cannot get necessary
information from the current help or you want to
see another topic, select Contents and press
OK. Then select the contents you want to see
from the following: preparing to print, printing
photos, printing from external equipment,
changing settings, maintaining the printer,
replacing the photo cartridge, and using other
functions.

Note:

❏ Pressing the button may not display the Printer

Help on some screens, such as information or
error screens. Follow the messages displayed on
the screen.

16 Preparing to Print PictureMate PM 300 / PM 310

Maintaining Your Printer

Replacing the Photo Cartridge

When the photo cartridge needs replacement, you see
a message on the LCD screen.

Warning:

w

Keep photo cartridges out of the reach of
children. Do not allow children to drink from or
handle the cartridges.

Caution:

c

❏ Epson recommends the use of genuine

Epson photo cartridges. Epson cannot
guarantee the quality or reliability of
non-genuine ink. The use of non-genuine
ink may cause damage that is not covered
by Epson’s warranties, and under certain
circumstances, may cause erratic printer
behavior.

❏ Leave the old cartridge installed in the

printer until you have obtained a
replacement; otherwise, ink remaining in
the print head nozzles may dry out.

❏ Do not refill photo cartridges. Other

products not manufactured by Epson may
cause damage that is not covered by
Epson's warranties, and under certain
circumstances, may cause erratic printer
behavior.

English

PictureMate PM 300 / PM 310 Maintaining Your Printer 17

Note:

❏ This printer uses photo cartridge equipped with an

IC chip. The IC chip monitors the photo cartridge
status.

❏ All of the ink colors are used during print head

cleaning and during ink charging when a photo
cartridge is installed.

❏ Do not turn off the printer during ink charging as

this will waste ink.

For more information about photo cartridges.
& See “When handling photo cartridges” on page 6

1. Make sure that the printer is on, but not printing.

2. Open the cartridge compartment cover on the
back of the printer.

18 Maintaining Your Printer PictureMate PM 300 / PM 310

3. Set the cartridge lever in the Release position by

pulling it to the left. The photo cartridge will be
ejected about halfway out of the cartridge holder.

4. Pull the cartridge out of the printer and dispose of
it properly.

English

Note:

Do not take the used cartridge apart or try to refill
it. Do not shake the used photo cartridge;
otherwise, it may leak.

5. Remove the replacement photo cartridge from its
package.

PictureMate PM 300 / PM 310 Maintaining Your Printer 19

Caution:

c

❏ Do not touch the green IC chip on the

side of the cartridge. This can damage
the photo cartridge.

Do not touch this part.

❏ If you remove the photo cartridge for

later use, be sure to protect the ink
supply ports from dirt and dust; store it
in the same environment as the
printer. Note that there is a valve in the
ink supply ports, making covers or
plugs unnecessary, but care is needed
to prevent the ink from staining items
that the cartridge touches. Do not
touch the ink supply ports or
surrounding area.

❏ Be sure to always install a photo

cartridge into the printer immediately
following the removal of the current
photo cartridge. If a photo cartridge is
not installed promptly, the print head
may dry out, rendering it unable to
print.

6. Place the cartridge properly into the cartridge
holder, then push it in until you feel resistance and
hear the cartridge faintly click into place.

20 Maintaining Your Printer PictureMate PM 300 / PM 310

7. Set the lever to the Lock position by sliding it to

the right.

Note:

Once the photo cartridge is installed, DO NOT
release or adjust the photo cartridge lever. If you
move the lever accidentally, remove the cartridge
and reinstall it.

8. Close the cartridge compartment cover.

Note:

If you cannot close the cartridge compartment cover,
the photo cartridge is not installed correctly. Go back
to the step 3 and eject the photo cartridge. Then install
the photo cartridge again.

Cleaning Your Printer

To keep your printer operating at its best, clean it
thoroughly several times a year as follows.

1. Turn off the printer and unplug the power cord.

2. Remove any paper from the paper feeder.

3. Use a soft brush to carefully clean away all dust
and dirt from the paper feeder.

4. If the outer case or the inside of the paper feeder
is dirty, wipe it with a soft, clean cloth dampened
with mild detergent.

English

PictureMate PM 300 / PM 310 Maintaining Your Printer 21

Caution:

c

❏ Never use alcohol or thinner to clean the

printer, as these chemicals can damage
the components as well as the case.

❏ Be careful not to get water on the printer

mechanism or electronic components.

❏ Do not use a hard or abrasive brush.

Caution:

c

Keep the printer and its remote controller out of
the sun and don't leave them in your car or other
location where they can get too hot.

❏ Do not spray the inside of the printer with

lubricants. Unsuitable oils can damage the
mechanism. Contact your dealer or a
qualified service person if lubrication is
needed.

Transporting Your Printer

The printer's handle makes it easy to carry short
distances. If your printer is going to travel a longer
distance, you should pack it carefully following the
steps below to protect it from getting damaged.

22 Maintaining Your Printer PictureMate PM 300 / PM 310

1. If the printer is on, turn it off.

2. Wait until the LCD screen goes blank, then unplug
the power cord from the electrical outlet.

3. Remove paper from the paper feeder and output
tray.

4. Close the paper feeder and detach the output tray.

5. Slide the LCD screen down.

6. Disconnect the power cord and any connected
USB cable.

7. Pack the power cord, AC adapter, paper, spare
photo cartridge, remote controller, output tray, and
this manual in a cardboard box.

8. Pack the printer and the cardboard box in the box
that the printer came in.

Caution:

c

Make sure the photo cartridge is installed
before transporting. Do not place the
printer on its side or upside down, or ink
may leak.

Note:

If your prints do not look as good after the printer
has been moved, try aligning the print head. Press

Menu, select Maintenance, and then select
Print Head Alignment.

Replacing the Battery of the Remote Controller

English

Note:

Hold the remote controller with its top face down when
sliding out the battery cover. Otherwise, the battery will
fall out of the cover.

2. Fit a new battery into the slot of the cover and push
in the cover until it clicks into place.

Use only a commercially available CR2025 lithium
button battery as a replacement battery.

1. Turn over the remote controller. While pushing the
hook inward, slide out the battery cover to remove
the old battery. Dispose of the old battery properly
in accordance with local laws.

PictureMate PM 300 / PM 310 Maintaining Your Printer 23

For safety instructions regarding the battery, see
“When handling the battery for the remote controller”
on page 7.

Troubleshooting

The solutions herein are for problems when printing
without using a computer.

If you cannot solve the problem, you can get more
information from the LCD screen. Press the button,
select Troubleshooting, and then press OK.

Printer Power Problems

LCD screen is off.

❏ Press the P On button on the side of the printer

to make sure that the printer is on.

❏ If the Auto Power Settings have been made, the

printer automatically turns off at the preset time.
Press P On to turn on the printer.

❏ Turn off the printer and make sure that the power

cord is securely plugged in.

❏ Make sure that your outlet works and is not

controlled by a wall switch or timer.

LCD screen came on and then went out.

The printer’s voltage may not match the outlet rating.
Turn off the printer and unplug it immediately. Then,
check the printer labels.

Caution:

c

If the voltage does not match, DO NOT PLUG
YOUR PRINTER BACK IN. Contact your
dealer.

Print and Noise Problems

The printer makes an unexpected noise after you
install a photo cartridge.

The first time you install the photo cartridge, the printer
will charge its print head for about three and a half
minutes. Wait until charging finishes before you turn it
off, or it may charge improperly and use more ink the
next time you turn it on.

24 Troubleshooting PictureMate PM 300 / PM 310

The memory card is not recognized.

❏ It may take some time to recognize the memory

card. Wait until the memory card light stays on with
the memory card inserted into the slot.

❏ Make sure the memory card has been inserted

correctly. See “Inserting a Memory Card” on page

10.

Cannot load photo data from an external storage
device.

❏ Point the remote controller toward the receiver on

the printer when operating the controller. Also,
make sure you are not too far from the receiver.

❏ Make sure there is no obstacle between the

remote controller and the receiver.

❏ The battery may be old. If you find the remote

controller malfunctions, replace the battery with a
new one. See “Replacing the Battery of the
Remote Controller” on page 23.

English

The printer may not be able to load photo data that
was saved using another device.

Remote Controller Problems

The remote controller does not work.

❏ Make sure the main power is on. The remote

controller does not work when the power light is
off.

❏ Make sure the battery is set in the remote

controller in the correct direction.

Problems With Paper Feeding

Paper does not feed correctly or jams in the
printer.

❏ If paper does not feed, remove it from paper

feeder, reload it in the center, then slide both edge
guides against the paper (but not too tightly).

❏ If multiple pages feed at once, remove the paper

from the paper feeder, separate the sheets, and
carefully reload it.

PictureMate PM 300 / PM 310 Troubleshooting 25

❏ If paper jams, detach the output tray if necessary

and remove the paper, then press OK to clear the
jam.

❏ Load paper glossy side up. Load up to a maximum

of 20 sheets for photo papers, or 1 sheet for Photo
Sticker. Photo Stickers are available only for the
PictureMate PM 310.

❏ Do not load plain paper; this may damage your

printer.

❏ Make sure you are using available paper for this

printer (see “PicturePack and Paper” on page 27).
Store paper flat to help prevent curling.

Contacting Customer Support

If you cannot solve the problem using the
troubleshooting information, contact customer support
services for assistance. You can get the contact
information for customer support for your area in your
online User’s Guide or warranty card. If it is not listed
there, contact the dealer where you purchased your
product.

Customer support will be able to help you much more
quickly if you give them the following information:

❏ Product serial number

(The serial number label is on the bottom of the
product.)

Other Problem

Cannot select Save All Photos from the PHOTO
STORAGE menu.

Photo source is set to External Device or Print
History. Press the Menu button, then select Select
Source, Change Source, and Memory Card.

26 Troubleshooting PictureMate PM 300 / PM 310

❏ Product model

❏ Product software version

(Click About, Version Info, or similar button in the
product software.)

❏ Brand and model of your computer

❏ Your computer operating system name and

version

❏ Names and versions of the software applications

you normally use with your product

PicturePack, Paper, and Options

PicturePack and Paper

The following photo cartridges and Epson special
paper are available for this printer. This information is
only for standalone operation.

For PictureMate PM 300:

PictureMate PicturePack T5844
(PictureMate Photo Cartridge and 50 sheets of PictureMate Photo
Paper)

PictureMate PicturePack T5846
(PictureMate Photo Cartridge and 150 sheets of PictureMate Photo
Paper)

For PictureMate PM 310:

PictureMate PicturePack T5852
(PictureMate Photo Cartridge and 150 sheets of PictureMate Photo
Paper)

PictureMate PicturePack T5846
(PictureMate Photo Cartridge and 300 sheets of PictureMate Photo
Paper)

Epson Photo Stickers 100 × 148 mm

Epson Photo Stickers 16 100 × 148 mm

Note:

❏ For update information, check the Epson support

site.

❏ The availability of photo cartridges and special

paper varies by location.

❏ A6 size pre-cut 4-up and 16-up Epson Photo

Stickers are not available.

❏ You can find the part numbers for the above

Epson special paper on the Epson Web site.
& See “Contacting Customer Support” on page 26

❏ If you want to use paper other than the types listed

above, refer to the online User's Guide manual.

Optional Bluetooth Photo Print Adapter

Bluetooth Photo Print Adapter 2 C12C82438*

For details on using the Bluetooth Photo Print Adapter,
see the printer help.

English

PictureMate PM 300 / PM 310 PicturePack, Paper, and Options 27

Note:

The asterisk is a substitute for the last digit of the
product number, which varies by location.

The optional Bluetooth Photo Print Adapter is a
wireless communication module used to print from
digital cameras and other devices with Bluetooth
wireless technology without cables when connected to
the printer.

Available profile

Basic Printing Profile (BPP)

Basic Imaging Profile (BIP)

Printable file size is up to 2.5 MB. Up to 10 jobs can be queued
(Maximum 3 MB).

Hardcopy Cable Replacement Profile (HCRP)

Object Push Profile (OPP)

Note:

❏ While this product complies with the Bluetooth

Specification, it is not guaranteed to work with all
devices enabled with Bluetooth wireless

Note:

Supported image sizes are from 80
9200

technology.

❏ The communication range of this product is

approximately 10 meters; however, this may vary
depending on conditions including obstacles
between devices; signal quality; magnetic fields;
static electricity and electromagnetic interference;
software; operating system; reception sensitivity;
antenna performance; and when sharing the
same wireless frequencies with equipment such
as microwave ovens or cordless telephones.

28 PicturePack, Paper, and Options PictureMate PM 300 / PM 310

× 80 pixels to

× 9200 pixels.

Printer Specifications

Mechanical

Dimensions Printer (Storage)

Width: 228 mm (9.0 inches)
Depth: 192 mm (7.6 inches)
Height: 158 mm (6.2 inches)

Printer (Printing)

Width: 228 mm (9.0 inches)
Depth: 318 mm (12.5 inches)
Height: 203 mm (8.0 inches)

Remote Controller

Width: 49 mm (1.9 inches)
Depth: 110 mm (4.3 inches)
Height: 11 mm (0.4 inches)

Printable area Border printing: 3 mm margin for all sides

Paper tray capacity Photo paper: 20 sheets

of photo paper, and 17 mm margin on the
bottom and 3 mm margin on the other
sides for Photo Sticker

Borderless printing: 0 mm margin

Photo Sticker: 1 sheet

Weight Printer

Approx. 2.6 kg (5.7 lb) without AC adapter
and photo cartridge

Remote controller

Approx. 0.05 kg (0.1 lb) without battery

Electrical

Rating

Printer

AC adapter operated

Input DC 42 V, 0.4 A

AC Adapter

Model A431H

Input AC 100-240 V, 50-60 Hz, 0.7 A, 29 W

Output DC 42 V, 0.6 A

English

PictureMate PM 300 / PM 310 Printer Specifications 29

Printer Operated by AC Adapter

Memory card

Input Voltage range AC 100-120 V AC 220-240 V

Power consumption
using AC adapter

Input current using AC adapter
(Continuous printing)

Continuous printing Approx. 13.5 W Approx. 13.5 W

Ready mode Approx. 7.0 W Approx. 7.0 W

Sleep mode Approx. 5.0 W Approx. 5.0 W

Power off Approx. 0.2 W Approx. 0.3 W

0.4 A 0.2 A

Environmental

Temperature Operation:

Humidity Operation:*

* Without condensation

10 to 35 °C (50 to 95 °F)

Storage:

-20 to 40 °C (-4 to 104 °F)

1 month at 40 °C (104 °F)

20 to 80% RH

Compatible memory cards

CompactFlash

Microdrive

Memory Stick*

Memory Stick PRO

Memory Stick Duo**

Memory Stick PRO Duo**

Memory Stick PRO-HG Duo**

Memory Stick Micro**

MagicGate Memory Stick*

MagicGate Memory Stick Duo**

SDHC

SD

Media format DCF

DCF (Design rule for Camera File system) version 1.0 or 2.0 compliant

All card types standard version compliant

Voltage Requirements

3.3 V

3.3 V/5 V Combined use

Maximum current is 500 mA

* Maximum capacity is 128 MB.

** Adapter required.

miniSDHC**

miniSD**

microSDHC**

microSD**

MultiMediaCard

MMCplus

MMCmobile**

MMCmicro**

xD-Picture Card

xD-Picture Card Type M

xD-Picture Card Type M

xD-Picture Card Type H

+

30 Printer Specifications PictureMate PM 300 / PM 310

Note:

For the latest information on memory cards available
for your printer, contact your dealer or regional Epson
sales office.

Photo data

File format JPEG with Exif Version 2.21 standard

Image size 80 × 80 to 9200 × 9200 pixels

Number of files Up to 9999

Photo Cartridge

PictureMate Photo Cartridge

Color Black, Cyan, Magenta and Yellow

Cartridge life Use within 6 months of opening the package.

Temperature Storage:

* Ink thaws and is usable after approximately 3 hours at 25 °C (77 °F).

-30 to 40 °C (-22 to 104 °F)

1 month at 40 °C (104 °F)

Freezing:*

-15 °C (5 °F)

Caution:

c

❏ Epson recommends the use of genuine

Epson PictureMate PicturePack. Other
products not manufactured by Epson may
cause damage that is not covered by
Epson's warranties, and under certain
circumstances, may cause erratic printer
behavior.

❏ Use the photo cartridge before the date

printed on the cartridge carton.

Note:

❏ The photo cartridge packaged with your printer is

partly used during initial setup. In order to produce
high quality printouts, the print head in your printer
will be fully charged with ink. This one-off process
consumes a quantity of ink and therefore this
cartridge prints fewer pages compared to
subsequent photo cartridges.

❏ To ensure you receive premium print quality and

to help protect your print head, a variable ink
safety reserve remains in the cartridge when your
printer indicates to replace the cartridge. The
yields quoted for you do not include this reserve.

❏ Although the photo cartridges may contain

recycled materials, this does not effect product
function or performance.

English

PictureMate PM 300 / PM 310 Printer Specifications 31

Note for PictureMate PM 310:

Quoted yields may vary depending on the images that
you are printing, the paper type that you are using, the
frequency of your prints and environmental conditions
such as temperature.

Standards and Approvals

Printer

U.S. model:

Interface

USB 2.0 Hi-Speed (for PictBridge compliant devices / Mass storage
class for external storage)

Bluetooth Ver.2.0 + EDR compliant (Option)

32 Printer Specifications PictureMate PM 300 / PM 310

EMC FCC Part15 Subpart B Class B

CAN/CSA-CEI/IEC CISPR22 Class B

AC Adapter

U.S. model:

Safety UL60950-1

EMC FCC Part15 Subpart B Class B

CAN/CSA-C22.2 No.60950-1

CAN/CSA-CEI/IEC CISPR22 Class B

Summary of Panel Settings

To display the Settings screen to make settings for
printing and setting up the printer, press the Menu
button.

Note:

Some of the items may be grayed out depending on
operations and settings.

Select Source

Change Source Memory Card / External Device / Print History

Select Folder

Select Photos

Select by Date

Select by Month

Select All Photos

Adjust Photo Settings

Fix Photos Enhance / P.I.M. / Off

Scene Detection Standard / People / Landscape / Night Scene

Quality Standard / Best

Sharpness 2 to -2

Fix Red-Eye On / Off

Color Effect None / Black & White / Sepia

Maintenance

Check Photo Cartridge Status

Nozzle Check

Auto Cleaning

Print Head Alignment

Cleaning Sheet

English

PictureMate PM 300 / PM 310 Summary of Panel Settings 33

Setup

Expansion Maximum / Middle / Minimum

Camera Text On / Off

Photo Sticker Position*

Store to Printer
Memory

PictBridge Settings Paper Size 10× 15cm(4× 6in) /

Confirm and save photo / Save photos / Do not
save photos

Layout Borderless / Border /

Color Effect None / Black & White

Fix Photos Enhance / P.I.M. / Off

Scene Detection Standard / People /

Date On / Off

Camera Text On / Off

Quality Standard / Best

Fix Red-Eye On / Off

PhotoSticker*

2 Per Print / 4 Per
Print / 8 Per Print / 16
Per Print / 20-up /
Frame* / 1 Photo* / 4
Photos* / 9 Photos* /
16Pht. B/less* / 16
Photos*

/ Sepia

Landscape / Night
Scene

Bluetooth Settings Printer ID

Communication
Mode

Encryption On / Off

Passkey

Device Address

Date/Time

Auto Power
Settings

Language

Change Units mm / inch

LCD Brightness
Adjustment

Restore Default Settings

* For PictureMate PM 310 only

Power ON Time Setup / None

Power OFF Time Setup / None

+5 to -5

Discoverable / Not
Discoverable / Pairing

34 Summary of Panel Settings PictureMate PM 300 / PM 310

Index

B

Button, 9

C

Carrying, 22
Cleaning

printer, 21
Consumables, 27
Customer support, 26

E

Edge guide, 14

I

Ink, 27

J

Jams

paper, 25

L

Loading Paper, 13

M

Memory card, 12

compatibility, 30
inserting, 10
problems, 25
removing, 13

O

Options, 27

P

Packing, 22
Paper

buying types, 27
feeding problems, 25
handling, 15
jam, 25
loading, 13

Photo Cartridge

buying, 27
replacing, 17 to 21
safety instructions, 6

Problems

memory card, 25
paper feeding, 25
paper jam, 25

R

Removing

memory card, 13
photo cartridge, 17

S

Setup problems, 24
Spec, 29

T

Transporting, 22
Troubleshooting, 24 to 26

PictureMate PM 300 / PM 310 Index 35

36 Index PictureMate PM 300 / PM 310

Printed in XXXXXX