Epson F2000 User Manual

®

EPSON

Limited Warranty Program for the

Epson® SureColor® F2000 Series
Direct-to-Garment Printer

Preferred

Toll-Free Phone Number

SM

Priority Technical Support

Security and Peace of Mind

On-Site Repair

Please open this booklet and record your unique Unit ID Number.

You will need it to take full advantage of the Preferred Warranty.

2

Welcome and Congratulations

Congratulations on your purchase of the Epson® SureColor® F2000 Series printer. Your printer is designed
to provide consistent high-quality output in the Direct-to-Garment printing environment. To ensure your
complete satisfaction with its performance, Epson is pleased to include the Epson Preferred
Warranty Plan described in this document. This one-year limited warranty plan includes priority toll-free
technical phone support and on-site hardware service for your printer.

Should you have a question or experience a problem with your printer, simply call the exclusive Epson
Preferred toll-free number, select the technical support option, and enter your Unit ID Number as described
in this booklet. Please have your Serial Number available for the answering technical support specialist.
Since it’s an exclusive number, your call will be answered promptly.

Please review the information contained in this booklet. You’ll find your personal Unit ID Number and the
exclusive Epson Preferred toll-free number. You’ll need these numbers to take advantage of our Preferred
Service. You’ll find our complete terms and conditions for this one-year limited warranty at the end of this
booklet, under “Terms and Conditions — Limited Warranty for Commercial Products.”

Once again, congratulations and welcome to the Epson Preferred Family.

SM

Limited

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For Epson Preferred
Technical Support

Follow these easy steps to obtain technical
support.

Step 1: Have your serial number available:

___________________________

Step 2: Call toll-free 888-377-6611.*

Step 3: Follow the voice prompt instructions.

Step 4: Enter your Unit ID Number.

Step 5: Be prepared to work with the Technical

Support Specialist to diagnose the
problem.

Operating Hours: Currently Monday through
Friday, 6
change)

* If you experience difficulty using your Unit ID Number

to access the Toll-Free Preferred line, please call
562-276-1305 during normal business hours so we
may resolve the problem. This phone number
provides access to the same Epson Preferred
Technical Support Staff as the toll-free number.

AM to 6 PM Pacific Time (subject to

Terms and Conditions

Limited Warranty for Commercial
Products

What Is Covered: Epson America, Inc. (“Epson”)
warrants to the first end-user customer that the
Epson SureColor F2000 Series printer covered by
this limited warranty statement, if purchased and
used in the United States, Canada, or Puerto
Rico, will conform to the manufacturer’s
specifications and will be free from defects in
workmanship and materials for a period of one
year from the date of original purchase (proof of
purchase required). Epson also warrants that the
consumable ink cartridges enclosed with the
engine will perform to the manufacturer’s
specified usage, which usage may expire before
the expiration of the limited warranty for the Epson
printer.

What Epson Will Do To Correct Problems:
Should your Epson SureColor F2000 Series
printer prove defective during the limited warranty
period, please call the toll-free Epson Preferred
support line identified in this booklet. This line will
be answered during Epson’s regular support
hours (currently 6:00
Monday through Friday - subject to change).
When you call, please be prepared to provide the
service technician with Proof of Purchase
information including the unit serial number and
original date of purchase. You may also need to
provide proof of purchase if warranty coverage
cannot be verified by the serial number. An Epson
service technician will work with you to try to
resolve the problem, and if your printer needs
repair, diagnose the issue and determine what
parts may be required. If service is required, the
On-Site Response service program will be utilized
in almost all cases. The technician will provide

AM to 6:00 PM Pacific Time,