Epson EZ-Load User Manual

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EZ-Load Thermal Printer

Owner's Manual

Last Revision: Sept 21, 2005
Document # 101049
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EZ-Load Thermal Printer
Owner’s Manual
Legal Notices
Disclaimer
Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales representative for information that is applicable and current. Nanoptix Inc. reserves the right to improve products as new technology, components, software, and firmware become available.
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without the express written permission of Nanoptix Inc.
Copyright
Copyright 2003 by Nanoptix Inc. Dieppe, New Brunswick Canada All rights reserved Printed in Canada Confidential, Unpublished Property of Nanoptix Inc.
Trademarks
Epson is registered trademark of Epson Corporation. Windows is registered trademark of Microsoft Corporation. Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their
respective holders.
Federal Communications Commission (FCC) Radio Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer's instructions. However, there is no guarantee that interference to radio communications will not occur in a particular commercial installation. If this equipment does cause interference, which can be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix Inc. immediately.
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Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by Nanoptix Inc. The correction of interferences caused by such unauthorized modification, substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, ICES, FCC and CE marking requirements, you must use the power supply, power cord, and interface cable which were shipped with this product or which meet the following parameters:
Power Supply
UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output equipped with AC line filtering, over-current and short-circuit protection.
Use of this product with a power supply other than the Nanoptix Inc. power supply will require you to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
Communication Interface Cable An approved Nanoptix interface cable must be used with this product. Using a cable other than Nanoptix approved product will require that you test the cable with the Nanoptix Inc. printer and your system for FCC and CE mark certification.
Power Cord
A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be used. For applications outside the North America, power cords that meet the particular country’s certification and application requirements should be used. Use of a power cord other than described here may result in a violation of safety certifications that is in force in the country of use.
Industry Canada (IC) Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
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Table of Contents
1. About the Printer........................................................................ 1
1.1 Description of Printer ...................................................................................1
1.2 General specifications..................................................................................2
1.3 Printer Controls.............................................................................................3
To reset Printer........................................................................................................................ 3
Paper Feed Button................................................................................................................... 4
1.4 Changing Paper ............................................................................................5
1.5 Testing the Printer........................................................................................8
1.6 Troubleshooting the Printer.........................................................................9
Printer LED .............................................................................................................................. 9
Printing Problems .................................................................................................................... 9
Printer Does Not Work........................................................................................................... 10
2. Media and Supplies Guide....................................................... 11
2.1 Thermal Paper Specifications....................................................................11
2.2 Ordering Thermal Paper.............................................................................11
2.3 Ordering Miscellaneous Supplies .............................................................12
Power Supply and Power Cord.............................................................................................. 12
Ordering Communication Cables...........................................................................................12
Communication Cables Pin-Out............................................................................................ 13
3. Communicating with the Printer............................................. 14
APPENDIX A: Mechanical Drawings............................................. 15
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Figures
FIGURE 1: NANOPTIX EZ-LOAD PRINTER................................................................................................. 1
FIGURE 2: RESETTING PRINTER................................................................................................................ 3
FIGURE 3: PAPER FEED BUTTON .............................................................................................................. 4
FIGURE 4: LOADING PAPER ....................................................................................................................... 5
FIGURE 5: ALIGNING PAPER EDGE.......................................................................................................... 6
FIGURE 6: CLOSING DOOR......................................................................................................................... 6
FIGURE 7: TEST TICKET.............................................................................................................................. 8
FIGURE 8: MECHANICAL DIMENSIONS.....................................................................................................15
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Tables
TABLE 1: SPECIFICATION........................................................................................................................... 2
TABLE 2: TROUBLESHOOTING WITH THE STATUS LED......................................................................... 9
TABLE 3: TROUBLESHOOTING PRINTING PROBLEMS........................................................................... 9
TABLE 4: PRINTER DOES NOT WORK......................................................................................................10
TABLE 5: THERMAL PAPER DIMENSIONS ...............................................................................................11
TABLE 6: ORDERING THERMAL PAPER...................................................................................................11
TABLE 7: POWER SUPPLY AND POWER CORD PART NUMBERS ........................................................12
TABLE 8: COMMUNICATION CABLES PART NUMBERS.........................................................................12
TABLE 9: RS-232 INTERFACE PIN-OUT.....................................................................................................13
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1. About the Printer

1.1 Description of Printer

The Nanoptix EZ-Load printer is extremely fast, quiet, and very reliable. With thermal printing technology, there is no ribbon cassette to change, and paper loading is extremely simple. The printer is small enough to fit almost anywhere and is easy to use with the ticket exiting from the front.
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Figure 1: Nanoptix EZ-Load Printer
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1.2 General specifications

Print Method Resolution Print Width Paper Width Max Roll Diameter Operating Temperature Storage Temperature Operating Relative Humidity Communication Interface Options Memory/Firmware
Resident Character Sets
Integrated Bar Codes
Speed Sensors
Human Interface Dimensions
Weight Immunity Emission Standards
EZ-Load Thermal Printer
Owner’s Manual
Direct Thermal 8 dot/mm (203 dpi) 80mm 80mm or 82.5 mm 115mm 0 to 50 C
-40 C to +65 C 20% to 85% RH at 50C (non-condensing) USB, RS-232C, RS-485, IEEE1284 1 Mbit of SRAM, 4 Mbit of flash and 128kbit of
EEPROM Arial Bold (6 sizes) Note: Other Character sets can be programmed quickly UPC-A, UPC-E, interleaved 2 of 5, 3 of 9, Code 128, EAN 8, EAN 13. Note: Other Bar Codes can be programmed quickly Up to 130 mm/second
Paper out
Door open
Knife not homed
Paper low
Top of form (optional)
Drop-in paper loading, status LED, paper feed button 148mm width x 255mm height x 155mm depth
3.5 Kg EN-55024 United States - FCC Part 15 Subpart B
Canada - Industry Canada ICES-003 Europe – EN 55022 Class A.
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Table 1: Specification
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1.3 Printer Controls

To reset Printer

Simply plug and unplug the printer to reset in the event of a fault condition. Once the printer is re-plugged, it will go through a startup routine and reset itself.
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Figure 2: Resetting Printer
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Paper Feed Button

Use the Paper Feed Button to advance the paper.
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Paper Feed
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Figure 3: Paper Feed Button
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1.4 Changing Paper

Caution: Do not operate the printer if it runs out of paper. The printer will not operate
without paper, but it may continue to accept data from the host computer. Because the printer cannot print any transactions, the data may be lost.
1. Open the front door.
2. Remove the used roll.
3. Tear off the end of the new roll so that the edge is loose and place the new roll into the paper bucket with a few inches of loose paper.
Figure 4: Loading Paper
Caution: Be sure the paper unrolls from the top. Otherwise, the printer will not print or
the paper will jam.
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4. Pull up on the top of the paper roll and align the left edge of the paper with the line on the front label.
Figure 5: Aligning Paper Edge
5. Close the door onto the paper.
Figure 6: Closing Door
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6. Advance the paper by pressing on the paper feed button and tear off the excess paper.
Note: In the event of a paper jam, remove the roll, tear a new clean edge, and replace it in the paper bucket, as described above. Be sure that the paper unrolls from the bottom of the roll.
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1.5 Testing the Printer

Run this test to check the printer. The test prints and cuts a resident test ticket. Verify this ticket to judge the printing quality.
Model: TITANIA Firmware: TIT-2.41G-61UCS
COMMUNICATION Interface: IEEE1284 (0) or Serial Baud: 9600 Data Bits: 8 Parity: NONE Handshaking: NONE Print Mode: NTL Aux Port: Disabled
PRINT CONTROL Darkness Control: -1% Voltage: 24.2 Volts Temperature: 26 Celcius Speed: 4 IPS Black Bar Index: Disabled
SYSTEM RESOURCES FLASH -Used: 0
-Free: 24576 LIBRARY INVENTORY
Templates: 0,1,2 Print Regions: 1,2,3,4,5,6,7,8,
h,9,A,B,C,D,E,F,G, I,J,K,L,N,O,P,Q,R, S,T,U,Z,X,a,b,c,d, e,f,g,i,j,k,l,m,n, o,p,q,
Graphics: None Fonts: 0,3,5,7,8
MANUFACTURING INFORMATION Printer ID: 5465789 Date Code: 20184 PWM Setting: 7F7F7F7FFFFFFF A to D: DE7AA400FD000000 Resets: 9 Tickets: 00001336 Status: TIT-2.41G-40-40-40-40-40-P
Figure 7: Test Ticket
To print the test ticket, power-on the printer while pressing and holding the Paper Feed Button for approximately 3 seconds. A test ticket similar to above will be printed approximately 5 seconds after. Press the paper feed button once more and the ticket will feed. Pressing the button again will result in blank tickets.
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1.6 Troubleshooting the Printer

The printer is simple and generally trouble-free, but from time to time minor problems may occur. Follow these procedures to determine the cause and resolution of any problems the printer may be having. If the procedures in this section do not correct the problem, contact a service representative.

Printer LED

Condition LED Status
Unit ready ON Unit is in Reset or Booting OFF Unit in standby (powered off) OFF Paper Out Slow Blink Door Open Fast Blink Paper Jam Fast Blink Missing Black Index Mark Fast Blink Temperature Error Med Blink Voltage Error Med Blink Print Head Error Med Blink
Table 2: Troubleshooting with the status LED

Printing Problems

Problem Possible Causes What to Do
Receipt does not come out all the way.
Printer starts to print, but stops while the receipt is being printed.
Receipt is not cut.
Print is light or spotty.
Vertical column of print is missing.
One side of receipt is missing.
Paper is jammed. Open the receipt cover,
inspect the knife, and clear any jammed paper.
Paper is jammed. Open the receipt cover,
inspect the knife, and clear any jammed paper.
Paper is jammed.
The printer is not configured for a knife. Paper roll loaded incorrectly. Thermal printhead is dirty. This indicates a serious problem with the printer electronics. This indicates a serious problem with the printer electronics.
Open the receipt cover, inspect the knife, and clear any jammed paper. Contact your authorized service representative. Check that the paper is loaded properly. Use recommended thermal receipt paper. Contact your authorized service representative.
Contact your authorized service representative.
Table 3: Troubleshooting Printing Problems
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Printer Does Not Work

Problem
Printer Does Not Function When Turned On.
Table 4: Printer Does Not Work
Possible Causes What to Do
Printer not plugged in.
Door not fully closed.
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Owner’s Manual
Check that printer cables are properly connected on both ends. Check that the host or power supply is switched on. Check Printer LED. Close the door.
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2. Media and Supplies Guide

2.1 Thermal Paper Specifications

The printer requires qualified thermal paper with the following dimensions:
Width Diameter Outside Core Diameter 80 mm ± .2 mm (3.15 in. ± .008 in.) 115 mm max. (4.5 in.) 45mm (1.75 inches)
82.5 mm ± .2 mm (3.25 in. ± .008 in.) 115 mm max. (4.5 in.) 45mm (1.75 inches)
Table 5: Thermal Paper Dimensions
The paper should not be attached to the core. If Top of Form Option is installed, paper with a colored stripe at the end can be used to indicate that the paper is running low.

2.2 Ordering Thermal Paper

We recommend the following paper grades produced by their respective manufacturers. There are a number of paper converters qualified to supply this paper, provided the thermal paper rolls are from these recommended grades.
Manufacturer Paper Grade Paper Thickness Kanzaki Specialty Papers (USA) Kanzan Spezialpapiere GMBH (Germany) Appleton Papers, Inc. (USA) Blumberg GMBH Mitsubishi
Lotto 480 83 g/m2 – 3.3mil KLS 36
KLS 46 Optima T-886 B (now Heatsafe 200-3.2) 82g/m2 – 3.2mil
T49-32 88 g/m2 – 3.5mil TP8065 80g/m2 – 3.1mil
79g/m2 – 3.1mil 81g/m2 – 3.2mil
Table 6: Ordering Thermal Paper
Additional grades can be qualified and made available. Contact your sales representative for more information.
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2.3 Ordering Miscellaneous Supplies

Power Supply and Power Cord

Contact your sales representative to order the power supply and power cords listed in the table. The numbers are for reference only. Suppliers may use other numbers.
Part Part Number Power Supply (24VDC, 2.5A max., 60W) 102048 Power Cord – North American 102080 Power Cord – Continental Europe 102086
Table 7: Power Supply and Power Cord Part Numbers

Ordering Communication Cables

Contact your sales representative to order the communication cables listed in the table. The numbers are for reference only. Suppliers may use other numbers.
Part Part Number Standard RS232 communication cable (Host Cable)
(DB9 male plug, DB9 female receptacle)
Standard RS232 communication cable (Host Cable)
(DB9 female receptacle, DB25 male plug)
Serial RS232 communication harness (Adapter Harness) (DB9 male plug to DB25 female receptacle) Parallel communication cable (Host Cable)
(IEEE 1284 Type A to B - Large Centronics to DB25)
USB communication cable (Host Cable)
(Type A to mini B)
102082 102106 102042
102083 102085
Table 8: Communication Cables Part Numbers
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Communication Cables Pin-Out

The tables below detail the connection pin-out for the RS-232 interface (Female Receptacle DB-9).
Pin Signal Name Printer I/O Host I/O Printer
Function
1 n/a always driven low
(high on RS232
side) 2 PRT_RS232_TXD Output Input Data transmit 3 PRT_RS232_RXD Input Output Data receive 4 n/a No connect Output None 5 Signal Ground Signal Ground Signal Ground Signal
6 RS232_DSR Output Input Printer Ready
7 PRT_RS232_CTS
Input Output Handshake
(host RTS)
8 PRT_RS232_RTS
Output Input Handshake
(host CTS)
9 n/a always driven high
(low on RS232
side)
Shell Frame Ground Frame Ground Frame Ground Shield
Input None
Ground
(Connected to PRT_RS232_
RTS Pin 8)
Input None
Table 9: RS-232 Interface Pin-Out
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3. Communicating with the Printer

Over the years, Nanoptix has developed emulations for compatibility with the most popular printers in the market. At the time of printing this manual, the following emulations are available:
i. Epson LQ570+
ii. Epson TM-T88III iii. Star TUP-400 iv. Axiohm A722
v. Ithaca P70 vi. Ithaca P170
vii. Citizen 3551
Please contact your sales representative if you require other emulations. If we do not have the emulation you need, we can provide most emulations in a short timeframe. If you are not required to emulate other printer, please ask your sales representative for the latest Nanoptix Windows Driver or the “Nanoptix Programming Guide” which will list the Nanoptix ESC/P commands.
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APPENDIX A: Mechanical Drawings

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Owner’s Manual
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Figure 8: Mechanical Dimensions (in mm)
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