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EZ-Load Thermal Printer
Owner's Manual
First Edition: August 2002
Last Revision: Sept 21, 2005
Document # 101049
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EZ-Load Thermal Printer
Owner’s Manual
Legal Notices
Disclaimer
Information in this document is subject to change without notice. Consult your Nanoptix Inc. sales
representative for information that is applicable and current. Nanoptix Inc. reserves the right to
improve products as new technology, components, software, and firmware become available.
No part of this document may be reproduced or transmitted in any form or by any means,
electronic or mechanical, for any purpose without the express written permission of Nanoptix Inc.
Copyright
Copyright 2003 by Nanoptix Inc.
Dieppe, New Brunswick Canada
All rights reserved
Printed in Canada
Confidential, Unpublished
Property of Nanoptix Inc.
Trademarks
Epson is registered trademark of Epson Corporation.
Windows is registered trademark of Microsoft Corporation.
Nanoptix is a trademark. Other trademarks and registered trademarks are the property of their
respective holders.
Federal Communications Commission (FCC)
Radio Frequency Interference Statement
Warning
Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Note
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at his own
expense.
Information to the User
This equipment must be installed and used in strict accordance with the manufacturer's
instructions. However, there is no guarantee that interference to radio communications will not
occur in a particular commercial installation. If this equipment does cause interference, which can
be determined by turning the equipment off and on, the user is encouraged to contact Nanoptix
Inc. immediately.
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Nanoptix Inc. is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables and
equipment other than those specified by Nanoptix Inc. The correction of interferences caused by
such unauthorized modification, substitution or attachment will be the responsibility of the user.
In order to ensure compliance with the Product Safety, ICES, FCC and CE marking requirements,
you must use the power supply, power cord, and interface cable which were shipped with this
product or which meet the following parameters:
Power Supply
UL Listed power supply with standard 60Hz-50Hz, 100-240VAC input and 24VDC output
equipped with AC line filtering, over-current and short-circuit protection.
Use of this product with a power supply other than the Nanoptix Inc. power supply will require you
to test the power supply and Nanoptix Inc. printer for FCC and CE mark certification.
Communication Interface Cable
An approved Nanoptix interface cable must be used with this product. Using a cable other than
Nanoptix approved product will require that you test the cable with the Nanoptix Inc. printer and
your system for FCC and CE mark certification.
Power Cord
A UL listed, detachable power cord must be used. A power cord with Type SVT marking must be
used. For applications outside the North America, power cords that meet the particular country’s
certification and application requirements should be used.
Use of a power cord other than described here may result in a violation of safety certifications
that is in force in the country of use.
Industry Canada (IC)
Radio Frequency Interference Statement
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le
matériel brouilleur du Canada.
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Owner’s Manual
Table of Contents
1. About the Printer........................................................................ 1
1.1 Description of Printer ...................................................................................1
1.2 General specifications..................................................................................2
1.3 Printer Controls.............................................................................................3
To reset Printer........................................................................................................................ 3
Paper Feed Button................................................................................................................... 4
1.4 Changing Paper ............................................................................................5
1.5 Testing the Printer........................................................................................8
1.6 Troubleshooting the Printer.........................................................................9
Printer LED .............................................................................................................................. 9
Printing Problems .................................................................................................................... 9
Printer Does Not Work........................................................................................................... 10
2. Media and Supplies Guide....................................................... 11
2.1 Thermal Paper Specifications....................................................................11
2.2 Ordering Thermal Paper.............................................................................11
2.3 Ordering Miscellaneous Supplies .............................................................12
Power Supply and Power Cord.............................................................................................. 12
Ordering Communication Cables...........................................................................................12
Communication Cables Pin-Out............................................................................................ 13
3. Communicating with the Printer............................................. 14
APPENDIX A: Mechanical Drawings............................................. 15
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Figures
FIGURE 1: NANOPTIX EZ-LOAD PRINTER................................................................................................. 1
FIGURE 2: RESETTING PRINTER................................................................................................................ 3
FIGURE 3: PAPER FEED BUTTON .............................................................................................................. 4
FIGURE 4: LOADING PAPER ....................................................................................................................... 5
FIGURE 5: ALIGNING PAPER EDGE.......................................................................................................... 6
FIGURE 6: CLOSING DOOR......................................................................................................................... 6
FIGURE 7: TEST TICKET.............................................................................................................................. 8
FIGURE 8: MECHANICAL DIMENSIONS.....................................................................................................15
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Tables
TABLE 1: SPECIFICATION........................................................................................................................... 2
TABLE 2: TROUBLESHOOTING WITH THE STATUS LED......................................................................... 9
TABLE 3: TROUBLESHOOTING PRINTING PROBLEMS........................................................................... 9
TABLE 4: PRINTER DOES NOT WORK......................................................................................................10
TABLE 5: THERMAL PAPER DIMENSIONS ...............................................................................................11
TABLE 6: ORDERING THERMAL PAPER...................................................................................................11
TABLE 7: POWER SUPPLY AND POWER CORD PART NUMBERS ........................................................12
TABLE 8: COMMUNICATION CABLES PART NUMBERS.........................................................................12
TABLE 9: RS-232 INTERFACE PIN-OUT.....................................................................................................13
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1. About the Printer
1.1 Description of Printer
The Nanoptix EZ-Load printer is extremely fast, quiet, and very reliable. With thermal
printing technology, there is no ribbon cassette to change, and paper loading is
extremely simple. The printer is small enough to fit almost anywhere and is easy to use
with the ticket exiting from the front.
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Figure 1: Nanoptix EZ-Load Printer
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1.2 General specifications
Print Method
Resolution
Print Width
Paper Width
Max Roll Diameter
Operating Temperature
Storage Temperature
Operating Relative Humidity
Communication Interface Options
Memory/Firmware
Resident Character Sets
Integrated Bar Codes
Speed
Sensors
Human Interface
Dimensions
Weight
Immunity
Emission Standards
EZ-Load Thermal Printer
Owner’s Manual
Direct Thermal
8 dot/mm (203 dpi)
80mm
80mm or 82.5 mm
115mm
0 to 50 C
-40 C to +65 C
20% to 85% RH at 50C (non-condensing)
USB, RS-232C, RS-485, IEEE1284
1 Mbit of SRAM, 4 Mbit of flash and 128kbit of
EEPROM
Arial Bold (6 sizes)
Note: Other Character sets can be
programmed quickly
UPC-A, UPC-E, interleaved 2 of 5, 3 of 9,
Code 128, EAN 8, EAN 13.
Note: Other Bar Codes can be programmed
quickly
Up to 130 mm/second
• Paper out
• Door open
• Knife not homed
• Paper low
• Top of form (optional)
Drop-in paper loading, status LED, paper feed
button
148mm width x 255mm height x 155mm depth
3.5 Kg
EN-55024
United States - FCC Part 15 Subpart B
Canada - Industry Canada ICES-003
Europe – EN 55022
Class A.
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Table 1: Specification
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1.3 Printer Controls
To reset Printer
Simply plug and unplug the printer to reset in the event of a fault condition. Once the
printer is re-plugged, it will go through a startup routine and reset itself.
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Figure 2: Resetting Printer
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Paper Feed Button
Use the Paper Feed Button to advance the paper.
EZ-Load Thermal Printer
Owner’s Manual
Paper Feed
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Figure 3: Paper Feed Button
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1.4 Changing Paper
Caution: Do not operate the printer if it runs out of paper. The printer will not operate
without paper, but it may continue to accept data from the host computer. Because the
printer cannot print any transactions, the data may be lost.
1. Open the front door.
2. Remove the used roll.
3. Tear off the end of the new roll so that the edge is loose and place the new roll into
the paper bucket with a few inches of loose paper.
Figure 4: Loading Paper
Caution: Be sure the paper unrolls from the top. Otherwise, the printer will not print or
the paper will jam.
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4. Pull up on the top of the paper roll and align the left edge of the paper with the line on
the front label.
Figure 5: Aligning Paper Edge
5. Close the door onto the paper.
Figure 6: Closing Door
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6. Advance the paper by pressing on the paper feed button and tear off the excess
paper.
Note: In the event of a paper jam, remove the roll, tear a new clean edge, and replace it
in the paper bucket, as described above. Be sure that the paper unrolls from the bottom
of the roll.
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1.5 Testing the Printer
Run this test to check the printer. The test prints and cuts a resident test ticket. Verify
this ticket to judge the printing quality.
Model: TITANIA
Firmware: TIT-2.41G-61UCS
COMMUNICATION
Interface: IEEE1284 (0) or Serial
Baud: 9600
Data Bits: 8
Parity: NONE
Handshaking: NONE
Print Mode: NTL
Aux Port: Disabled
PRINT CONTROL
Darkness Control: -1%
Voltage: 24.2 Volts
Temperature: 26 Celcius
Speed: 4 IPS
Black Bar Index: Disabled
SYSTEM RESOURCES
FLASH -Used: 0
-Free: 24576
LIBRARY INVENTORY
Templates: 0,1,2
Print Regions: 1,2,3,4,5,6,7,8,
h,9,A,B,C,D,E,F,G,
I,J,K,L,N,O,P,Q,R,
S,T,U,Z,X,a,b,c,d,
e,f,g,i,j,k,l,m,n,
o,p,q,
Graphics: None
Fonts: 0,3,5,7,8
MANUFACTURING INFORMATION
Printer ID: 5465789
Date Code: 20184
PWM Setting: 7F7F7F7FFFFFFF
A to D: DE7AA400FD000000
Resets: 9
Tickets: 00001336
Status: TIT-2.41G-40-40-40-40-40-P
Figure 7: Test Ticket
To print the test ticket, power-on the printer while pressing and holding the Paper Feed
Button for approximately 3 seconds. A test ticket similar to above will be printed
approximately 5 seconds after. Press the paper feed button once more and the ticket
will feed. Pressing the button again will result in blank tickets.
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1.6 Troubleshooting the Printer
The printer is simple and generally trouble-free, but from time to time minor problems
may occur. Follow these procedures to determine the cause and resolution of any
problems the printer may be having. If the procedures in this section do not correct the
problem, contact a service representative.
Printer LED
Condition LED Status
Unit ready ON
Unit is in Reset or Booting OFF
Unit in standby (powered off) OFF
Paper Out Slow Blink
Door Open Fast Blink
Paper Jam Fast Blink
Missing Black Index Mark Fast Blink
Temperature Error Med Blink
Voltage Error Med Blink
Print Head Error Med Blink
Table 2: Troubleshooting with the status LED
Printing Problems
Problem Possible Causes What to Do
Receipt does not come
out all the way.
Printer starts to print,
but stops while the
receipt is being printed.
Receipt is not cut.
Print is light or spotty.
Vertical column of print
is missing.
One side of receipt is
missing.
Paper is jammed. Open the receipt cover,
inspect the knife, and
clear any jammed paper.
Paper is jammed. Open the receipt cover,
inspect the knife, and
clear any jammed paper.
Paper is jammed.
The printer is not
configured for a knife.
Paper roll loaded
incorrectly.
Thermal printhead is
dirty.
This indicates a serious
problem with the printer
electronics.
This indicates a serious
problem with the printer
electronics.
Open the receipt cover,
inspect the knife, and
clear any jammed paper.
Contact your authorized
service representative.
Check that the paper is
loaded properly.
Use recommended
thermal receipt paper.
Contact your authorized
service representative.
Contact your authorized
service representative.
Table 3: Troubleshooting Printing Problems
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Printer Does Not Work
Problem
Printer Does Not
Function When Turned
On.
Table 4: Printer Does Not Work
Possible Causes What to Do
Printer not plugged in.
Door not fully
closed.
EZ-Load Thermal Printer
Owner’s Manual
Check that printer cables
are properly connected
on both ends.
Check that the host or
power supply is switched
on. Check Printer LED.
Close the door.
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2. Media and Supplies Guide
2.1 Thermal Paper Specifications
The printer requires qualified thermal paper with the following dimensions:
Width Diameter Outside Core Diameter
80 mm ± .2 mm (3.15 in. ± .008 in.) 115 mm max. (4.5 in.) 45mm (1.75 inches)
82.5 mm ± .2 mm (3.25 in. ± .008 in.) 115 mm max. (4.5 in.) 45mm (1.75 inches)
Table 5: Thermal Paper Dimensions
The paper should not be attached to the core. If Top of Form Option is installed, paper
with a colored stripe at the end can be used to indicate that the paper is running low.
2.2 Ordering Thermal Paper
We recommend the following paper grades produced by their respective manufacturers.
There are a number of paper converters qualified to supply this paper, provided the
thermal paper rolls are from these recommended grades.
Manufacturer Paper Grade Paper Thickness
Kanzaki Specialty Papers
(USA)
Kanzan Spezialpapiere
GMBH (Germany)
Appleton Papers, Inc.
(USA)
Blumberg GMBH
Mitsubishi
Lotto 480 83 g/m2 – 3.3mil
KLS 36
KLS 46
Optima T-886 B (now Heatsafe 200-3.2) 82g/m2 – 3.2mil
T49-32 88 g/m2 – 3.5mil
TP8065 80g/m2 – 3.1mil
79g/m2 – 3.1mil
81g/m2 – 3.2mil
Table 6: Ordering Thermal Paper
Additional grades can be qualified and made available. Contact your sales
representative for more information.
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2.3 Ordering Miscellaneous Supplies
Power Supply and Power Cord
Contact your sales representative to order the power supply and power cords listed in
the table. The numbers are for reference only. Suppliers may use other numbers.
Part Part Number
Power Supply (24VDC, 2.5A max., 60W) 102048
Power Cord – North American 102080
Power Cord – Continental Europe 102086
Table 7: Power Supply and Power Cord Part Numbers
Ordering Communication Cables
Contact your sales representative to order the communication cables listed in the table.
The numbers are for reference only. Suppliers may use other numbers.
Part Part Number
Standard RS232 communication cable (Host Cable)
(DB9 male plug, DB9 female receptacle)
Standard RS232 communication cable (Host Cable)
(DB9 female receptacle, DB25 male plug)
Serial RS232 communication harness (Adapter Harness)
(DB9 male plug to DB25 female receptacle)
Parallel communication cable (Host Cable)
(IEEE 1284 Type A to B - Large Centronics to DB25)
USB communication cable (Host Cable)
(Type A to mini B)
102082
102106
102042
102083
102085
Table 8: Communication Cables Part Numbers
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Communication Cables Pin-Out
The tables below detail the connection pin-out for the RS-232 interface
(Female Receptacle DB-9).
Pin Signal Name Printer I/O Host I/O Printer
Function
1 n/a always driven low
(high on RS232
side)
2 PRT_RS232_TXD Output Input Data transmit
3 PRT_RS232_RXD Input Output Data receive
4 n/a No connect Output None
5 Signal Ground Signal Ground Signal Ground Signal
6 RS232_DSR Output Input Printer Ready
7 PRT_RS232_CTS
Input Output Handshake
(host RTS)
8 PRT_RS232_RTS
Output Input Handshake
(host CTS)
9 n/a always driven high
(low on RS232
side)
Shell Frame Ground Frame Ground Frame Ground Shield
Input None
Ground
(Connected to
PRT_RS232_
RTS Pin 8)
Input None
Table 9: RS-232 Interface Pin-Out
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3. Communicating with the Printer
Over the years, Nanoptix has developed emulations for compatibility with the most
popular printers in the market. At the time of printing this manual, the following
emulations are available:
i. Epson LQ570+
ii. Epson TM-T88III
iii. Star TUP-400
iv. Axiohm A722
v. Ithaca P70
vi. Ithaca P170
vii. Citizen 3551
Please contact your sales representative if you require other emulations. If we do not
have the emulation you need, we can provide most emulations in a short timeframe. If
you are not required to emulate other printer, please ask your sales representative for
the latest Nanoptix Windows Driver or the “Nanoptix Programming Guide” which will list
the Nanoptix ESC/P commands.
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APPENDIX A: Mechanical Drawings
EZ-Load Thermal Printer
Owner’s Manual
101049
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Figure 8: Mechanical Dimensions (in mm)
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