All rights reserved. Reproduction of any part of this manual in any form whatsoever without SEIKO
EPSON’s express written permission is forbidden.
The contents of this manual are subjects to change without notice.
All efforts have been made to ensure the accuracy of the contents of this manual. However, should any
errors be detected, SEIKO EPSON would greatly appreciate being informed of them.
The above notwithstanding SEIKO EPSON can assume no responsibility for any errors in this manual or
the consequence thereof.
Epson is a registered trademark of Seiko Epson Corporation.
GeneralNotice: Other product names used herein are for identicationpurposesonlyand may be trademarks
of their respective campanies.
Precautionary notations throughout the text are categorized relative to 1) personal injury and 2) damage to
equipment.
DANGER
WARNING
The precautionary measures itemized below should always be observed when performing repair/ maintenance procedures.
Signals a precaution which, if ignored, could result in serious or fatal personal injury. Great
caution should be exercised in performing procedures preceded by DANGER Headings.
Signals a precaution which, if ignored, could result in damage to equipment.
DANGER
1.ALWAYS DISCONNECT THE PRODUCT FROM BOTH THE POWER SOURCE AND PERIPHERAL DEVICES PERFORMING ANY MAINTENANCE OR REPAIR PROCEDURE.
2.NO WORK SHOULD BE PERFORMED ON THE UNIT BY PERSONS UNFAMILIAR WITH
BASIC SAFETY MEASURES AS DICTATED FOR ALL ELECTRONICS TECHNICIANS IN
THEIR LINE OF WORK.
3.WHEN PERFORMING TESTING AS DICTATED WITHIN THIS MANUAL, DO NOT CONNECT THE UNIT TO A POWER SOURCE UNTIL INSTRUCTED TO DO SO.WHEN THE
POWER SUPPLY CABLE MUST BE CONNECTED, USE EXTREME CAUTION IN WORKING
ON POWER SUPPLY AND OTHER ELECTRONIC COMPONENTS.
WARNING
1.REPAIRS ON EPSON PRODUCT SHOULD BE PERFORMED ONLY BY AN EPSON CERTIFIED REPAIR TECHNICIAN.
2.MAKE CERTAIN THAT THE SOURCE VOLTAGE IS THE SAME AS THE RATED VOLTAGE,
LISTED ON THE SERIAL NUMBER/RATING PLATE.IF THE EPSON PRODUCT HAS A
PRIMARY AC RATING DIFFERENT FROM AVAILABLE POWER SOURCE, DO NOT CONNECT IT TO THE POWER SOURCE.
3.ALWAYS VERIFY THAT THE EPSON PRODUCT HAS BEEN DISCONNECTED FROM THE
POWER SOURCE BEFORE REMOVING OR REPLACING PRINTED CIRCUIT BOARDS
AND/OR INDIVIDUAL CHIPS.
4.IN ORDER TO PROTECT SENSITIVE MICROPROCESSORS AND CIRCUITRY, USE STATIC
DISCHARGE EQUIPMENT, SUCH AS ANTI-STATIC WRIST STRAPS, WHEN ACCESSING
INTERNAL COMPONENTS.
5.REPLACE MALFUNCTIONING COMPONENTS ONLY WITH THOSE COMPONENTS BY
THE MANUFACTURE; INTRODUCTION OF SECOND-SOURCE ICs OR OTHER NONAPPROVED COMPONENTS MAY DAMAGE THE PRODUCT AND VOID ANY APPLICABLE
EPSON WARRANTY.
- ii -
SAFETY INFORMATION
This printer is a page printer which operates by means of a laser. There is no possibility of danger from the laser,
provided the printer is operated according to the instructions in this manual provided.
Since radiationemittedbythelaser is completely confinedwithinprotectivehousings,the laser beam cannot escape
from the machine during any phase of user operation.
For United States Users;
[Laser Safety]
This printer is certified as a Class 1 Laser product under the U.S. Department of Health and
Human Services (DHHS) Radiation Performance Standard according to the Radiation Control
for Health and Safety Act of 1968. This means that the printer does not produce hazardous laser
radiation.
[CDRH Regulations]
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. Compliance is mandatory
for products marketed in the United States. The label shown below indicates compliance with
the CDRH regulations and must be attached to laser products marketed in the United States.
WARNING : Use of controls, adjustments or performance of procedures other than
those specified in this manual may result in hazardous radiation exposure.
[Internal Laser Radiation]
Maximum Radiation Power:5.0 × 10
Wave Length:790 ± 20 nm
This is a Class IIIb Laser Diode Assay that has an invisible laser beam. The print head unit is
NOT A FIELD SERVICE ITEM. Therefore, the print head unit should not be opened underany
circumstances.
For Other Countries Users;
WARNING: Use of controls, adjustments or performance of procedures other than
those specified in this manual may result in hazardous radiation exposure.
This is a semiconductorlaser. The maximum power ofthelaser diode is 5.0 × 10
W and the wavelength is 790 ± 20 nm.
For Denmark Users;
ADVARSEL
Usynlig laserstråling ved åbning, når sikkerhedsafbrydere er ude af funktion. Undgå
udsættelse for stråling.
-4
(W)
-4
Klasse 1 laser produkt der opfylder IEC825 sikkerheds kravene.
For Finland, Sweden Users;
- iii -
VAROITUS
Laitteen käyttäminen muulla kuin tässä käyttöohjeessa mainitulla tavalla saattaa altistaa käyttäjän turvallisuusluokan 1 ylittävälle näkymättömälle lasersäteiylle.
VARNING
Om apparaten används på annat sätt än i denna bruksanvisning specificerats, kan
användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laser klass
1.
For Finland, Sweden Service People
VAROITUS
Avattaessa jasuojalukitusohitettaessaoletalttiina näkymättömälle laser-säteilylle. Älä
katso säteeseen.
VARNING
Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad. Betrakta ej
strålen.
For Norway Users;
ADVARSEL
Dersom apparatet brukes på annen måte enn spesifisert i denne bruksanvisning, kan
brukeren utsettes for unsynlig laserstråling som overskrider grensen for laser klasse 1.
Dette er en halvleder laser. Maksimal effeckt til laserdiode er 5.0 × 10-4Wog
bølgelengde er 790 ± 20 nm.
Laser Safety Labels
[Label on rear printer case]
A laser safety labels is attached on the outside of the printer shown below.
For United State
For Europe
- iv -
[Label inside printer]
The following laser safety label will be attached inside the printer as shown below.
For Denmark, Finland, Sweden, and Norway
- v -
PREFACE
This manual describes functions, theory of electrical and mechanical operations, maintenance, and repair of
EPL-5500W.
The instructions and procedures included herein are intended for the experience repair technician, and attention
should be given to the precautions on the preceding page. The chapters are organized as follows:
CHAPTER 1. GENERAL DESCRIPTION
Provides a general product overview, lists specifications, and illustrates the main components of the printer.
CHAPTER 2. OPERATING PRINCIPLES
Describes the theory of printer operation.
CHAPTER 3. DISASSEMBLY AND ASSEMBLY
Includes a step-by-step guide for product disassembly and assembly.
CHAPTER 4. ADJUSTMENTS
Includes a step-by-step guide for adjustment.
CHAPTER 5. TROUBLESHOOTING
Provides Epson-approved techniques for adjustment.
CHAPTER 6. MAINTENANCE
Describes preventive maintenance techniques andlistslubricants and adhesives required toservice the equipment.
The EPSONEPL-5500W laser printer has a 300/600 dots per inch (dpi) resolution and 6 pages per minute
(ppm) printing speed in a dedicated Microsoft
Windows 3.1x and Windows 95, achieving very high performance due to the recent advances in PC
technology. The main features are:
❏No ozone
❏Printing speed — 6 ppm
❏Resolution — 600/300 dpi
❏Light weight — about 5 kg (11 lb)
❏Small footprint
❏Low running cost: separation of the development/toner cartridge and photoconductor unit
❏Ease of use with Microsoft Windows Printing System (WPS)
❏PCL4 software emulation mode
❏High throughput, especially with fine-pitch halftone image output
❏Freedom from the memory overflow
❏Freedom from document incompatibility, True WYSIWYG
❏Bidirectional parallel interface (ECP and Microsoft Peppy modes)
❏Achieves high throughput with a very high-speed parallel interface. Maximum transmission speed is
approximately 2 MB/sec. (under ECP mode) or 600 KB/ sec. (under Peppy mode).
Figure 1-1 shows an exterior view of the EPL-5500W.
®
WindowsPrinting System. It works under Microsoft
Figure 1-1. Exterior View of the EPL-5500W
Rev. A1-1
General DescriptionEPL-5500W Service Manual
Table 1-1 lists the optional units available for the EPL-5500W.
Table 1-1. Options for the EPL-5500W
Cat. No.DescriptionNote
S050005Developer cartridgeDeveloper and toner cartridge
S051029Photoconductor unit—
1-2Rev. A
EPL-5500W Service ManualGeneral Description
1.2 SPECIFICATIONS
This section provides statistical data for the EPL-5500W.
1.2.1 Basic Specifications
Printing method:Laser beam scanning and dry electrophotography
Resolution:600/300 dpi
Printing speed:6 ppm (letter/A4)
First printing time (A4/LT):Less than 20 seconds (face-up output)
Warm-up time:Less than 35 seconds
(at rated current and 23° C (73° F) temperature)
Paper supply:See Table 1-2.
Table 1-2. Paper Feed Methods
Paper Supply
Standard built-in paper tray
Manual feed slot1
Capacity Using
20 lb. (75 g/m2)
Paper
150
5 to 10
Paper Sizes
B5, A4, LT,
EXEC, LGL
Monarch,
DL, C5, Env #10,
11, 12, 14
Any size feedable
(Note 2)
Usage Thickness
(Ream Weight)
16 to 24 lb.
(60 to 90 g/m
Envelopes made of
20 to 24 lb.
(75 to 90 g/m
paper
16 to 42 lb.
(60 to 157 g/m
Notes:
1.The weight in pounds (lb) is determined by the weight of 500 sheets cut to 17 × 22 inches;
1 g/m
2
= 0.2659763 lb.
2.Paper size range:width3 to 8.5 inches (76 to 216 mm)
length5 to 14.0 inches (127 to 356 mm)
Paper types:See Table 1-3.
Table 1-3. Paper Types
Standard paper
Normal paper
Special papers
Xerox
20 lb (75 g/m
Regular photocopier paper
Bond paper
Recycled paper
16 to 24 lb (60 to 90 g/m
Card stock (90 to 157 g/m
Envelopes
Labels
Letterhead
Transparency (OHP) sheets
Colored paper
4024 DP paper
2
)
2
)
2
)
2
)
2
)
2
)
Rev. A1-3
Printable Area
4.0 mm
4.0 mm
4.0 mm4.0 mm
General DescriptionEPL-5500W Service Manual
Usability of special papers:See Table 1-4.
Table 1-4. Usability of Special Papers
InputOHPEnvelopesLabelsCard StockLetterhead
Standard built-in
paper tray
Manual feed slotPPPPR
R: Reliable feeding and good image quality.
P:Possible, but better avoided.
N: Not supported.
Paper feed alignment and direction:Center alignment for all sizes
Paper ejection:Face down
Output tray capacity:100 sheets (face down)
Printable area (standard paper):See Figure 1-2.
PPPPR
Figure 1-2. Printable Area
Note:The actual printable area depends on the printer mode.
Noise:Less than 35 dB(A), standby
Less than 47 dB(A), operating
Ozone density:Less than 0.01 ppm
Toxicity:No toxicity exists in organic photoconductor (OPC), toner, or
1-4Rev. A
plastic materials
EPL-5500W Service ManualGeneral Description
1.2.2 Electrical Specifications
Table 1-5. Electrical Requirements and Ranges
Description100 V Version200 V Version
Rated voltage100 ∼ 120 VAC220 ∼ 240 VAC
Input voltage range90 ∼ 132 VAC198 ∼ 264 VAC
Rated frequency range50 ∼ 60 Hz
Input frequency range47 ∼ 63 Hz
Power consumptionLess than 500 WLess than 600 W
Power consumption while
in standby mode
Less than 15 W
(without option)
1.2.3 Reliability Specifications
MPBF (Mean Prints Between Failures): Over 25,000 sheets
Note:MPBF indicates the average number of pages printed before an occurrence of a problem requiring
replacement or service.
MTBF (Mean Time Between Failures): 3000 power on hours (POH)
Jam rate:1 out of 2,000 sheets or less (excluding multiple-sheet feeding)
Feed failure:1 out of 2,000 sheets or less (excluding multiple-sheet feeding)
Multiple paper feeds:1 out of 500 sheets or less
Paper curl height:30 mm (1.2 inches) or less
Leading edge bending (1 cm or more): 1 out of 1,000 sheets
MTTR (Mean Time To Repair):30 minutes or less
Durability:5 years or 1,800,000 sheets
1.2.4 Environmental Conditions for Operation (Including Imaging Cartridge)
Temperature:10 to 35° C (50 to 95° F)
Humidity:15 to 85% RH
Altitude:2,500 m (8,200 feet) or lower
Levelness:1°
Illuminance:3,000 lux or less (Must not be exposed to direct sunlight.)
Surrounding space:Printer should have at least 100 mm (4") of clearance on its sides
and rear.
1.2.5 Environmental Conditions for Storage and Transportation
Temperature:0 to 35° C (32 to 95° F)
Humidity:30 to 85% RH
Drop test:Clear to JIS Z0200-1987 Level 1
Vibration:Vibration frequency5 to 100 Hz and 100 to 5 Hz
Acceleration1 G
Acceleration direction 3 directions
Resistance to atmospheric pressure:More than 61.3 KPa
Storage life:18 months (following date of manufacture)
120 VAC model:FDA (NCDRH) Class 1
220/240 VAC model:VDE 0837 (Laser Class 1) (IEC825), SETI (IEC825), SEMKO
(IEC825), DEMKO (IEC825)
EMI
120 VAC model:FCC Part 15 Subpart B Class B, DOC Class B
220/240 VAC model:Vfg 243 (VDE 0878 Part 3,30)
EN55022 Class B (CISPR Pub. 22 Class B)
CE marking, EMC
Others
Toner:No effect on human health (OSHA-TSCA, EINECS)
OPC:No effect on human health (OSHA)
Ozone:Less than 0.01 mmp
other UL478 (5th edition)
Materials:SWISS environmental law (must contain no CdS)
1.2.7 Specifications for Consumables
Life:Developer and toner cartridge: 3,000 pages
Photoconductor unit: 20,000 pages
Note:In continuous printing mode with A4/letter paper at a 5% image ratio (black/white ratio). The life
varies, depending on the printing mode (continuous or intermittent) and/or the image ratio.
Environmental Conditions for Storage and Transportation
Temperature:0 to 35° C (32 to 95° F)
Humidity:30 to 85% RH
Drop test:Height 76 cm (30.4 inches)
Vibration:Same as printer
Resistance to atmospheric pressure:More than 74 Kpa
Storage term:18 months (following date of manufacture)
This section describes printer functions, including control panel operation and messages.
1.4.1 Control Panel
The printer control panel gives you easy control over most common printer operations. The panel consists of
the indicator lights described below.
Figure 1-3. Control Panel
Indicator Lights
❏GREEN light
ON:Printer is ready or idle.
Blinking:Printer is currently receiving data.
❏RED light
ON:Printer has detected errors.
Rev. A1-9
General DescriptionEPL-5500W Service Manual
1.4.2 Display of Messages
This printer indicates two types of messages with the status message window for the printer driver on the PC.
1.4.2.1 Status Messages
This section describes the status messages.
Table 1-6. Status Messages
MessageStatus
Printer readyPrinter is ready.
PrintingPrinter is printing.
Manual feedPrinter is loading paper from manual feed slot.
PausedPrinter is in pause mode.
Printing stoppedPrinter is stopping during printing of a job.
Please waitPrinter is in the wait condition.
Paused printer warming upPrinter is warming up.
Printer warming upPrinter is warming up.
1.4.2.2 Error Messages
This section describes error messages, what they indicate, and what measures to take to eliminate the error.
Table 1-7. Error Messages
MessageStatusMeasures
The user is unable to redirect
Configuration error
Low memoryMemory in PC has run out.Add the memory to the PC.
No local printer
Status not available
a port, or system software
cannot find a file to complete
a request.
The printer is not connected
to the local port when you are
using PCL emulation.
The printer does not return
status information.
Check the printer connection
port, and reinstall the driver.
PCL emulation does not
support a network.
Check the printer connection.
Check printer/ cable
Service errorPrinter is damaged.Service required.
Clear paper jamA paper jam occurred.
1-10Rev. A
The printer does not return
status information.
Check the printer connection.
Open the cover and remove
the jammed paper. Then
close the cover.
EPL-5500W Service ManualGeneral Description
Table 1-7. Error Messages (Continued)
MessageStatusMeasures
Check Toner & Cover
Wrong paper loaded
Change paperPaper settings are wrong.Check the paper size settings.
Printer is cover open or no
toner cartridge is installed.
Paper in the tray to be fed into
the printer is different from the
specified paper size.
Check the cover and toner
cartridge.
Check the paper size.
1.4.3 Printing Resolution Host PC Capability Dependency
This printer driver calculates the host PC’s capability every time Windows starts up, and the driver drops the
printing resolution at the beginning of each job automatically if the value it detects will not allow complete
printing at the resolution the user has set. This printer can print pages at the resolution if the HOST PC fulfill
the following conditions.
Note 1:Some pages may be not be printed completely, depending on complexity of those pages.
Note 2:Some pages may not be printed at 600 DPI depending on complexity of those pages.
Rev. A1-11
General DescriptionEPL-5500W Service Manual
1.5 MAIN COMPONENTS
To simplify maintenance and repair, the main components of the EPL-5500W have been designed for easy
removal and replacement. The main components are:
❏C180 MAIN BoardMain board
❏PWB-E BoardPower supply circuit board
❏PWB-F BoardHigh-voltage supply circuit board
❏Optical UnitPrinthead unit
❏Fusing Unit
❏Photoconductor unit
❏Developer cartridge
❏Housing
C180 MAIN Board
Fusing Unit
PWB-E Board
Optical Unit
PWB-F Board
Figure 1-4. Main Components
1-12Rev. A
M3807
(IC201)
E05B23
(U6)
4M DRAM
(U4)
EPL-5500W Service ManualGeneral Description
1.5.1 C180 MAIN Board
The C180 MAIN board contains a parallel interface controller and engine controller board. The primary
functions of this board are receiving print data from the host and sending the print image to the engine
controller via the video interface.
❏ Memory chips
4M-bit DRAM (U4)
❏ Custom ICs
ASIC E05B23 (U6)
The engine controller consists of an M3807 x 8-bit CPU, including a MASK ROM. It controls laser scanning
(the polygon mirror drive motor), image synchronization, laser beam pulse width, and power.
Figure 1-5. C180 MAIN Board
Rev. A1-13
VR3
General DescriptionEPL-5500W Service Manual
1.5.2 PWB-E Board
The PWB-E is the power supply board, which consists of a switching regulator circuit. It converts the AC
line voltage into +24 V and +5 VDC voltages. There are two types of power supply board, the 100/120 V
type and 220/240 V type. The difference between the two circuits is only in the input section.
CAUTION
Do not touch VR1 on PWB-E board. This volume is for factory setting only.
VR1
F1
Figure 1-6. PWB-E Board
1.5.3 PWB-F Board
The PWB-F is the high-voltage supply circuit board. It converts the development bias, OPC drum charge
bias, and image transfer bias.
CAUTION
Do not touch VR3 on the PWB-F board. These volumes are for factory setting only.
Figure 1-7. PWB-F Board
1-14Rev. A
EPL-5500W Service ManualGeneral Description
1.5.4 Optical Unit
The optical unit consists of the laser diode (semi-conductor laser), the mirror motor (scanner motor) which
drives the polygon mirror for laser scanning, and several mirrors and lenses. The laser beam generated by the
laser diode is conducted to the OPC drum surface by way of the polygon mirror, as well as several mirrors
and lenses, to create a latent electro-photographic image on the drum.
Figure 1-8. Optical Unit
1.5.5 Fusing Unit
The fusing unit fixes the toner to the paper using heat and pressure. This unit has a heater lamp, thermistor,
and thermal fuse. There are two types of fusing units, the 120 V type and the 220/240 V type. The only
difference between them is the heater lamp.
Figure 1-9. Fusing Unit
Rev. A1-15
General DescriptionEPL-5500W Service Manual
1.5.6 Photoconductor Unit
Core mechanisms of the printing process, such as charging and imaging, are integrated into this unit.
Figure 1-10. Photoconductor Unit
1.5.7 Developing Cartridge
The developing mechanism for the printing process is integrated into this cartridge.