Epson DS-560 User manual

User’s Guide

NPD4946-01 EN

DS-560 User’s Guide

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No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. Neither is any liability assumed for damages resulting from the use of the information contained herein.

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DS-560 User’s Guide

Copyright © 1991-2012 Thomas G. Lane, Guido Vollbeding Copyright © 1999-2006 MIYASAKA Masaru Copyright © 2009 Pierre Ossman for Cendio AB Copyright © 2009-2013 D. R. Commander Copyright © 2009-2011 Nokia Corporation and/or its subsidiary(-ies)

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THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS-IS“, AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT HOLDERS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective companies.

The contents of this manual and the specifications of this product are subject to change without notice.

DS-560 User’s Guide

Contents

Introduction

Where to Find Information................... 6

Operating System Versions

Safety Instructions

Important Safety Instructions................. 8

Restrictions on copying.................... 9

Getting to Know Your Product

Product Parts............................ 11

Status Light.............................. 13

Indicator status when connecting using a USB

cable................................. 13

Indicator status when connecting using a

wireless network........................ 13

Button................................. 14

Interface Switches......................... 15

Page Separation Lever...................... 16

Placing Originals on the Product

Loading Documents....................... 17

Document specifications.................. 17

Loading a mixture of documents at different

sizes................................. 18

Loading documents...................... 19

Loading Cards........................... 21

Loading Special Documents.................. 24

Basic Scanning

Scanning from the Button................... 28

Scanning Using Document Capture Pro/

Document Capture........................ 28

Scanning Using Epson Scan.................. 30

Various Types of Scanning

Scanning to SharePoint or Cloud Service........ 31

Scanning Multiple Documents to Separate Files

(Windows).............................. 32

Assigning a Specified Scanning Setting to a

Program................................ 33

Scanning Stitched Images................... 33

Adjusting the Scanned Image................. 35

Using the Network Interface Unit

Getting to Know Your Product............... 38

Connecting a Network Interface Unit........... 38

Setting Up Client Computers with Epson Scan

Settings................................. 39

Scanning Over a Network................... 41

Scanning from the Network Interface Unit (for

Windows)............................... 41

Software Information

Document Capture Pro (Windows)/Document

Capture (Mac OS X)....................... 43

How to start........................... 43

How to access the help................... 43

Epson Scan Driver........................ 43

How to start........................... 43

How to access the help................... 44

EpsonNet Config......................... 44

How to start........................... 44

How to access the help................... 44

Epson DocumentScan...................... 44

Another Scanning Software.................. 45

Presto! BizCard......................... 45

ABBYY FineReader (for Windows). . . . . . . . . . 45

Checking and Installing Your Software......... 46

Checking the software installed on your

computer............................. 46

Uninstalling Your Software.................. 47

For Windows.......................... 47

For Mac OS X.......................... 48

Maintenance

Cleaning the Product...................... 49

Cleaning inside the scanner.................. 49

Replacing the Roller Assembly Kit............. 52

Energy Saving............................ 57

Transporting the Product................... 57

Using Security Slot........................ 58

DS-560 User’s Guide

Contents

Updating the Firmware..................... 58

Checking the scanner’s main firmware version

.................................... 59

Checking the Wi-Fi module firmware version

.................................... 59

Troubleshooting

Problems Indicated by status light............. 60

Problems When Starting a Scan............... 60

Using the button........................ 61

Using a wireless connection................ 61

Using the Network Interface Unit........... 61

Using scanning software other than Epson

Scan driver............................ 63

Problems When Feeding Paper............... 63

The paper gets dirty..................... 63

Multiple sheets of paper are fed............. 63

Double feed error has occurred............. 63

Paper jams in the product................. 64

Problems With Scanning Time............... 65

Problems With Scanned Images............... 65

Scan quality is unsatisfactory............... 65

The scanning area is unsatisfactory.......... 67

Problems Remain After Trying All Solutions. . . . . 67

General.............................. 77

Network interface specification............. 78

Mechanical............................ 78

Electrical............................. 79

Environmental......................... 79

Interfaces............................. 80

Standards and approvals.................. 80

Where To Get Help

Technical Support Web Site.................. 68

Contacting Epson Support................... 68

Before Contacting Epson.................. 68

Help for Users in North America............ 68

Help for Users in Latin America............ 69

Help for Users in Europe.................. 70

Help for Users in Taiwan.................. 70

Help for Users in Australia................ 71

Help for Users in Singapore................ 72

Help for Users in Thailand................ 72

Help for Users in Vietnam................. 72

Help for Users in Indonesia................ 73

Help for Users in Hong Kong.............. 74

Help for Users in Malaysia................. 74

Help for Users in India................... 75

Help for Users in the Philippines............ 76

Technical Specifications

System Requirements...................... 77

For Windows.......................... 77

For Mac OS X.......................... 77

Product Specifications...................... 77

DS-560 User’s Guide

Introduction

Where to Find Information

The latest version of the following manuals are available on the Epson support website. & “Technical Support Web Site” on page 68

❏ Setup Guide (paper):

Provides you with an introduction to setting up the product.

❏ User’s Guide (PDF):

Provides you with detailed operating, safety, and troubleshooting instructions. See this guide when using this product with a computer, or when using advanced features.

❏ Network Guide (PDF):

Provides instructions on wireless network settings for your computer, smartphone or product, and solving problems.

Note:

See the following section in the User's Guide for instructions on using the Network Interface Unit. & “Using the Network Interface Unit” on page 38

DS-560 User’s Guide

Operating System Versions

In this manual, the following abbreviations are used.

Windows refers to Windows 8.1, Windows 8, Windows 7, Windows Vista, Windows XP, and Windows XP x64.

❏ Windows 8.1 refers to Windows 8.1 and Windows 8.1 Pro.

❏ Windows 8 refers to Windows 8 and Windows 8 Pro.

❏ Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and

Windows 7 Ultimate.

❏ Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows

Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.

❏ Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP

Professional.

Mac OS X refers to Mac OS X v10.5.8, 10.6.x, OS X Lion, and OS X Mountain Lion.

DS-560 User’s Guide

Safety Instructions

Important Safety Instructions

In this document, warnings, cautions, important, and notes indicate the following:

Warnings

must be followed to avoid serious bodily injury.

Cautions

must be followed carefully to avoid bodily injury.

Importants:

must be observed to avoid damage to your equipment.

Notes

contain important information and useful tips on the operation of this product.

Read all these instructions, and follow all warnings and instructions marked on the product.

❏ Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place

the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not operate properly if it is tilted at an angle.

❏ Avoid places subject to dust, shocks, or vibrations.

❏ Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store the

product or the AC adapter outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.

❏ Do not use with wet hands.

❏ Place the product near an electrical outlet where the adapter can be easily unplugged.

❏ The AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place

objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be particularly careful to keep the cord straight at the end.

❏ Use only the AC adapter that comes with your product. Using any other adapter could cause fire, electrical shock,

or injury.

❏ The AC adapter is designed for use with the product with which it was included. Do not attempt to use it with other

electronic devices unless specified.

❏ Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a

standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.

DS-560 User’s Guide

Safety Instructions

❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

❏ If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the

extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

❏ Never disassemble, modify, or attempt to repair the AC adapter, product, or product option by yourself except as

specifically explained in the product’s guides.

❏ Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of

electrical shock hazards.

❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug,

make sure you replace them with fuses of the correct size and rating.

❏ Unplug the product and the AC adapter, and refer servicing to qualified service personnel under the following

conditions: The AC adapter or plug is damaged; liquid has entered the product or the AC adapter; the product or the AC adapter has been dropped or the case has been damaged; the product or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions.)

❏ Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or

aerosol cleaners.

❏ If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical

outlet.

❏ After replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not

disassemble them.

❏ Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely

affect the operation of cardiac pacemakers.

❏ Do not use this product inside medical facilities or near medical equipment. Radio waves from this product may

adversely affect the operation of electrical medical equipment.

❏ Do not use this product near automatically controlled devices such as automatic doors or fire alarms. Radio waves

from this product may adversely affect these devices, and could lead to accidents due to malfunction.

Restrictions on copying

Observe the following restrictions to ensure responsible and legal use of your product.

Copying of the following items is prohibited by law:

❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities

❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage

❏ Government-issued revenue stamps, and securities issued according to legal procedure

DS-560 User’s Guide

Safety Instructions

Exercise caution when copying the following items:

❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession

tickets, etc.

❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.

Note:

Copying these items may also be prohibited by law.

Responsible use of copyrighted materials

Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

Restriction on disassembling and decompiling

You may not disassemble, decompile or otherwise attempt to derive the source code of any software included with this product.

DS-560 User’s Guide

Getting to Know Your Product

Product Parts

Note:

Use all the items that came with your product.

a. scanner cover b. input tray sensor c. page separation lever d. edge guides e. input tray f. cover open lever g. output tray

Note:

Do not touch the input tray sensor. Otherwise, the product may not work correctly.

DS-560 User’s Guide

a. security slot b. USB interface connector c. Connect button d. DC inlet e. connection mode switch

Getting to Know Your Product

a. AC adapter b. AC power cord c. USB cable

DS-560 User’s Guide

Getting to Know Your Product

Status Light

The status light indicates whether the product is operating normally.

a. Error light b. Status light

Indicator status when connecting using a USB cable

Light Indicator Status Meaning

Status (Blue) On The product is ready to scan.

Flashing The product is initializing or scanning.

Status (Blue) and Error (Amber)

Error (Amber) On An error has occurred.

Status (Blue) and Error (Amber)

Flashing (alternately) The firmware is being updated.

Flashing (simultaneously) A paper jam or a double feed has occurred. Set the documents

again.

If the lights continue to flash, a fatal error may have occurred. Contact your local dealer.

& “Problems Indicated by status light” on page 60

Off The product is off.

Indicator status when connecting using a wireless network

Light Indicator Status Meaning

Status (Blue) Flashing The product is initializing or scanning.

DS-560 User’s Guide

Getting to Know Your Product

Light Indicator Status Meaning

Status (White) On The product is ready to scan.

Flashing The product is connecting to a wireless network.

Status (White) and Error (Amber)

Error (Amber) On An error has occurred.

Status (White) and Error (Amber)

White is flashing and amber is on

Flashing (alternately) The product is in standby state for Wi-Fi protected setup (WPS)

Flashing (simultaneously) A paper jam or a double feed has occurred. Set the documents

Off The product is off.

A Wi-Fi connection error has occurred. See the Troubleshooting section in the Network Guide for details on wireless connection problems.

connection or the firmware is being updated.

again.

If the lights continue to flash, a fatal error may have occurred. Contact your local dealer.

& “Problems Indicated by status light” on page 60

Button

The product has three buttons for scanning operations.

Before using these buttons, make sure you have installed your scanning software.

a. P Power Button b. y Stop Button c. ] Start Button

Button Function

P Power Button

Turns the product on if pressed once.

Turns the product off if pressed again.

DS-560 User’s Guide

Button Function

Getting to Know Your Product

y Stop Button

] Start Button

Cancels scanning.

Starts scanning.

You can customize the Start button using Document Capture Pro/Document Capture. & “Document Capture Pro (Windows)/Document Capture (Mac OS X)” on page 43

Interface Switches

These switches are used to change the connection interface and the wireless connection setup.

a. connection mode switch b. Connect button

Parts Function

Connection mode switch Change the connection interface.

USB Set to USB when connecting with a USB cable.

AP mode Set to AP mode when connecting using a direct Wi-Fi connection (access

point mode). See Network Guide for more details.

Wi-Fi Set to Wi-Fi when connecting using Wi-Fi infrastructure mode. See

Network Guide for more details.

Connect button

Use this when setting up a wireless connection. See Network Guide for more details on wireless setup.

Note:

❏ Make sure the connection mode switch is set to the correct position before you start scanning.

❏ Do not move the connection mode switch when the product is operating. If you move the switch, scanning will be

canceled.

❏ If you move the connection mode switch when the product is on, turn off the scanner, set the connection mode switch to

the correct position, and then turn the scanner back on. & “Problems Indicated by status light” on page 60

DS-560 User’s Guide

Getting to Know Your Product

Page Separation Lever

Change the position of the page separation lever depending on the type of document you are going to scan.

Separation feeding You should normally use separation feeding. Documents with multiple

pages are fed one sheet at a time.

& “Loading Documents” on page 17

Non Separation feeding Use this when scanning special documents such as folded documents,

plastic cards, carrier sheets, and so on.

Scanning is performed without separating the document.

& “Loading Cards” on page 21

& “Loading Special Documents” on page 24

DS-560 User’s Guide

Placing Originals on the Product

Loading Documents

Document specifications

The following table provides a list of the paper you can load into the product.

Paper Size Measurements Paper Thickness Paper Type Loading Capacity

Letter

Legal

Business card (horizontal)

210 × 297 mm

(8.3 × 11.7 inches)

215.9 × 279.4 mm

(8.5 × 11 inches)

215.9 × 355.6 mm

(8.5 × 14 inches)

182 × 257 mm

(7.2 × 10.1 inches)

148.5 × 210 mm

(5.8 × 8.3 inches)

128 × 182 mm

(5.0 × 7.2 inches)

105 × 148.5 mm

(4.1 × 5.8 inches)

- 210 g/m - 15 sheets

50 to 209 g/m Plain paper, fine

paper, recycled paper

50 g/m: 70 sheets 80 g/m: 50 sheets 130 g/m: 30 sheets 209 g/m: 15 sheets (The loading capacity varies depending on the paper type.)

See the following for more information on loading special documents such as plastic cards.

& “Loading Cards” on page 21 & “Loading Special Documents” on page 24

You cannot load the following documents:

❏ Thermal paper

❏ Coated paper

❏ Document with an uneven surface

❏ Photos

❏ Document with wet ink

DS-560 User’s Guide

Placing Originals on the Product

❏ Ripped, wrinkled, or curled documents

❏ Document with staples or paper clips (which may damage the paper source)

❏ Documents with holes (not including punched holes)

❏ Bound documents

❏ Documents with carbon paper on the back

❏ Non-paper document (such as clear files)

❏ Transparent documents

❏ Glossy documents

❏ Carbon-less paper

❏ Perforated documents

❏ Document with labels or stickers

Important:

Do not feed photos or valuable original artwork into the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use the carrier sheet (sold separately).

Loading a mixture of documents at different sizes

You can load a mixture of documents at different sizes. When loading documents, follow the notes below.

❏ You can load a mixture of documents from A6 to A4/letter size.

❏ Load the documents in the input tray in descending order of paper size with the largest at the back and the smallest

at the front.

❏ Load the documents at the center of the input tray with the edges of the documents aligned.

DS-560 User’s Guide

Placing Originals on the Product

❏ Slide the edge guides to fit the edges of the widest document.

Loading documents

Follow the steps below to load the document.

Open and extend the input tray, and then slide out the output tray and raise and extend the central guide.

Slide the edge guides on the input tray all the way out.

DS-560 User’s Guide

Placing Originals on the Product

Make sure that the page separation lever is lowered.

Load only the first page of your documents into the input tray with the printed side facing down and the top

edge facing into the feeder. Slide the paper into the feeder until it meets resistance.

DS-560 User’s Guide

Note:

❏ Load business cards horizontally.

❏ Align the edges of the documents; otherwise a paper jam may occur.

Placing Originals on the Product

❏ Smooth out the folding lines on the documents before loading them.

Slide the edge guides to fit the edge of the paper.

& “Scanning Using Document Capture Pro/Document Capture” on page 28 & “Scanning Using Epson Scan” on page 30

Loading Cards

Note:

Scan results are not guaranteed for plastic cards with shiny surfaces.

You can load plastic cards with the following specifications into the product.

Type

Plastic card (including embossed cards)

DS-560 User’s Guide

Placing Originals on the Product

Size

Loading capacity 1

Loading direction Horizontal

Paper thickness Up to 1.24 mm thick (including emboss)

* ISO7810 compliant

Follow the steps below to load a plastic card.

Open and extend the input tray, and then slide out the output tray and raise and extend the central guide.

54 × 85.6 mm

(2.1 × 3.3 inches)

Slide the edge guides on the input tray all the way out.

DS-560 User’s Guide

Raise the page separation lever.

Placing Originals on the Product

Load the card into the input tray with the printed side facing down and the top edge facing into the feeder. Slide

the card into the feeder until it meets resistance. Then slide the edge guides to fit the edge of the card.

Note:

You can only scan one card at a time.

DS-560 User’s Guide

Important:

❏ Do not load plastic cards vertically.

Placing Originals on the Product

❏ To scan plastic cards, clear Detect Double Feed in Epson Scan. See the Epson Scan Help for details.

This completes the procedure for loading cards. See the following sections for more information on scanning documents.

& “Scanning Using Document Capture Pro/Document Capture” on page 28 & “Scanning Using Epson Scan” on page 30

Lower the page separation lever after scanning.

Loading Special Documents

Raise the page separation lever to scan paper that has been folded in half, envelopes, or non-standard size documents.

The following table provides a list of supported paper types and sizes.

Paper type Measurements Paper Thickness Loading Capacity

Plain paper, fine paper, recycled paper (long paper)

Width: 52 to 215.9 mm

Length: 356 to 914.4 mm

50 to 130 g/m 1 sheet

Plain paper, fine paper, recycled paper (folded in half)

Envelope

Carrier sheet (sold separately) A8 to A4 50 to 130 g/m

* Envelopes with special shapes cannot be loaded. Depending on the envelope type, it may not be fed correctly. Check before

scanning.

A6 to 215.9 × 355.6 mm

C6: 114 × 162 mm (standard size)

DL: 110 × 220 mm (standard size)

50 to 130 g/m

Up to 0.38 mm thick

Follow the steps below to load a document.

DS-560 User’s Guide

Placing Originals on the Product

Open and extend the input tray, and then slide out the output tray and raise and extend the central guide.

Slide the edge guides on the input tray all the way out.

Raise the page separation lever.

DS-560 User’s Guide

Placing Originals on the Product

Load the documents into the input tray with the printed side facing down and the top edge facing into the

feeder. Slide the paper into the feeder until it meets resistance.

When loading a document that is folded in half, fold it as shown below.

Important:

❏ Do not load the document with the open side facing down.

❏ To scan special documents, clear Detect Double Feed in Epson Scan. See the Epson Scan Help for details.

This completes the procedure for loading documents. See the following sections for more information on scanning the documents.

DS-560 User’s Guide

Placing Originals on the Product

& “Scanning Using Document Capture Pro/Document Capture” on page 28 & “Scanning Using Epson Scan” on page 30

Lower the page separation lever after scanning.

Note:

When loading a photo or paper that is an irregular shape, use the carrier sheet (sold separately).

See the following for more information on placing the document in the carrier sheet.

❏ If the document is smaller than A4 size, insert it into the center of the carrier sheet with the side to be scanned facing

down.

❏ If the document is larger than A4 size, fold it in half so that the side to be scanned is facing out, with the right side at the

front.

DS-560 User’s Guide

Basic Scanning

Scanning from the Button

Note:

❏ Document Capture Pro and Document Capture do not support scanning from the button over a wireless

connection.

❏ When using a wireless connection, launch EPSON Scan on your computer before scanning.

Load the document(s).

& “Loading Documents” on page 17

& “Loading Cards” on page 21

& “Loading Special Documents” on page 24

Press the ] Start button.

The scanned image is saved to the folder you specified.

When using Document Capture Pro or Document Capture, the product starts the job that was assigned in the Job Settings window.

& “Assigning a Specified Scanning Setting to a Program” on page 33

Scanning Using Document Capture Pro/Document Capture

This section explains basic scanning procedures using Document Capture Pro/Document Capture.

See the Help for details on Document Capture Pro/Document Capture.

Load the document(s).

& “Loading Documents” on page 17

& “Loading Cards” on page 21

& “Loading Special Documents” on page 24

Start Document Capture Pro/Document Capture.

& “Document Capture Pro (Windows)/Document Capture (Mac OS X)” on page 43

DS-560 User’s Guide

Basic Scanning

Click (Scan) icon.

Set all of the items, and then click Scan.

Windows

If you want to make detailed settings such as image quality, click Detailed Settings to display the "Epson Scan” scanner driver screen, and then make the necessary settings.

Mac OS X

To display the EPSON Scan screen, select Displays the EPSON Scan Setup Screen in Scan from the menu.

The scanned document is displayed in Document Capture Pro/Document Capture.

Check the scanned images (pages), and then edit as necessary.

When you have finished checking the image, click the destination icon.

Make settings for each item, and then click OK or Send.

Note:

(Windows)

On the Batch Save window or the Transfer Settings window, click File Name Settings and then select Apply job separation to sort the documents into separate files by detecting blank pages or barcodes in your scanned images.

The scanned image is saved to the folder you specified.

DS-560 User’s Guide

Basic Scanning

Scanning Using Epson Scan

This section explains basic scanning procedures using EPSON Scan.

See the Help for details on Epson Scan.

Note:

Do not use the Fast User Switching function while using your scanner.

Load the document(s).

& “Loading Documents” on page 17

& “Loading Cards” on page 21

& “Loading Special Documents” on page 24

Start Epson Scan.

& “How to start” on page 43

Make settings for each item in Main Settings.

Click Preview.

The Preview window displays the scanned image.

Important:

The first page is ejected and the scanned image is displayed in the preview window. Reload the ejected page, and then scan again.

Click Image Adjustment tab, and then make adjustments to the image quality such as the brightness.

See the Help for details on Epson Scan.

Click Scan.

In the File Save Settings window, select the Type setting and click OK.

Note:

If the Show this dialog box before next scan check box is cleared, Epson Scan starts scanning immediately without displaying the File Save Settings window.

The scanned image is saved to the folder you specified.

DS-560 User’s Guide

Various Types of Scanning

Scanning to SharePoint or Cloud Service

You can upload scanned images to a SharePoint Server or Cloud Service.

Note:

Create a cloud service account before using this function.

Windows

Start Document Capture Pro and scan your document.

& “Scanning Using Document Capture Pro/Document Capture” on page 28 steps 1 to 5

On the Main window of Document Capture Pro, click the destination icon.

See the Help for details on Document Capture Pro.

On the settings window, make settings for each item and then click Send.

The image is uploaded to the target server.

Mac OS X

Start Document Capture and scan your document.

& “Scanning Using Document Capture Pro/Document Capture” on page 28 steps 1 to 5

DS-560 User’s Guide

Various Types of Scanning

On the Main window of Document Capture, click the destination icon.

See the Help for details on Document Capture.

On the settings window, make settings for each item and then click Send.

The image is uploaded to the target server.

Scanning Multiple Documents to Separate Files (Windows)

This function sorts documents into separate files by using a variety of detection methods such as blank pages or barcodes inserted between the scanned images.

Load a document into the input tray including indicators, such as blank pages, between the pages where you

want to separate the data.

Start Document Capture Pro and scan your document.

& “Scanning Using Document Capture Pro/Document Capture” on page 28 steps 2 to 6

Click File Name Settings on the Batch Save window or the Transfer Settings window.

Select Apply job separation, and then click Separation Settings.

DS-560 User’s Guide

Various Types of Scanning

Select the separation method and the method for specifying the folder name on the Job Separation Settings

window, and then click OK.

See the Help for details on Document Capture Pro.

Make other settings on the File Name Settings window, and then click OK.

Make other settings on the Batch Save window or the Transfer Settings window, and then click OK or Send.

Scanned images are saved separately based on the separation method selected.

Assigning a Specified Scanning Setting to a Program

By registering a specific scanning operation to a scanner button, you can perform that operation by simply pressing the scanner button.

You can also register settings, such as separator processing, save format, and save as/destination.

Start Document Capture Pro/Document Capture.

& “Document Capture Pro (Windows)/Document Capture (Mac OS X)” on page 43

Click the (Manage Job) icon on the main window.

On the Job Management window, click Add or the + icon.

Make settings for Job Name, Scan, Output, and Destination on the Job Settings window, and then click

OK.

See the Help for details on Document Capture Pro/Document Capture.

Click Event Settings on the Job Management window.

For Mac OS X, click the

Click the job name to select the job you want to assign from the pull-down menu.

icon at the bottom of the screen.

Click OK on the Job Management window.

& “Scanning from the Button” on page 28

Scanning Stitched Images

Stitch Images allows you to stitch together both sides of a double-sided document or a folded document, and save them as one sheet.

DS-560 User’s Guide

Various Types of Scanning

The following shows how the sheets are stitched together.

Direction Document

Double-Sided

Folded

Windows

Load the document.

& “Loading Documents” on page 17

Stitch Image Direction:

Left&Right

Stitch Image Direction:

Top&Bottom

& “Loading Cards” on page 21

& “Loading Special Documents” on page 24

Start Document Capture Pro.

& “How to start” on page 43

Click the (Scan) icon.

Click Detailed Settings and display EPSON Scan.

Select Double-Sided from Document Source on the Main Settings tab.

Select the document size from Size.

Select Top&Bottom or Left&Right from Stitch Images, and then click OK.

Click Scan.

The scanned image is displayed in Document Capture Pro.

DS-560 User’s Guide

Various Types of Scanning

Check the scanned image, and then save it.

& “Scanning Using Document Capture Pro/Document Capture” on page 28 steps 5 to 7

Mac OS X

Load the document.

& “Loading Documents” on page 17

& “Loading Cards” on page 21

& “Loading Special Documents” on page 24

Start Document Capture.

& “How to start” on page 43

Select Displays the EPSON Scan Setup Screen from the Scan menu.

Click the scan icon and display EPSON Scan.

Select Double-Sided from Source on the Main Settings tab.

Select the document size from Size.

Select Top&Bottom or Left&Right from Stitch Images, and then click Scan.

The scanned image is displayed in Document Capture.

Check the scanned image, and then save it.

& “Scanning Using Document Capture Pro/Document Capture” on page 28 steps 5 to 7

Note:

If the images are not stitched together in the intended direction, check Binding Position (for Double-Sided Scanning) on the EPSON Scan Configuration screen.

Adjusting the Scanned Image

Epson Scan offers a variety of settings for improving color, sharpness, and other aspects affecting image quality.

DS-560 User’s Guide

Various Types of Scanning

Unsharp Mask Sharpens the edges of image areas.

Descreening A ripple or cross-hatch pattern (known as moiré) may appear in a scanned image of a printed

document.

Text Enhancement Enhances text recognition when scanning text documents.

Auto Area Segmentation Scans text in Black&White and applies grayscale to any images in the document.

Dropout Scans without the selected color.

Color Enhance Enhances the selected color.

DS-560 User’s Guide

See the Help for details on Epson Scan.

Various Types of Scanning

DS-560 User’s Guide

Using the Network Interface Unit

Getting to Know Your Product

Button Function

b LCD panel Displays the status, operations, or error messages.

c Setting button Make product and network settings, or perform maintenance.

d & Reset button Resets the LCD panel to the initial screen.

f OK/Arrow button

P Power button

y Stop button

] Start button Starts scanning. In a network environment, the ] button on the scanner works the

Turns on/off the Network Interface Unit.

Cancels scanning.

Use the arrow buttons to select an item, and then press OK to confirm the selection.

same way as clicking Scan in the Document Capture Pro or Epson Scan window.

Connecting a Network Interface Unit

Epson Scan works with the optional Network Interface Unit (B12B808451/B12B808461) to enable direct control of all features of your scanner in a network environment.

Note: When using the Network Interface Unit, set the connection mode switch to USB.

& “Interface Switches” on page 15

See the User's Guide for more information on setting up the Network Interface Unit. You can download the User's Guide from the following Website. <http://support.epson.net/netscan/>

DS-560 User’s Guide

Using the Network Interface Unit

Note:

Install the latest firmware for the Network Interface Unit before scanning. Go to the Epson website to download the Epson Firmware Updater for the Network Interface Unit. <http://www.epson.com/>

After downloading, start Epson Firmware Updater, and then follow the on-screen instructions. If the latest firmware is already installed on the Network Interface Unit, you do not need to update the firmware.

After setting up the Network Interface Unit. & “Setting Up Client Computers with Epson Scan Settings” on page 39

Setting Up Client Computers with Epson Scan Settings

Make sure your scanner and Network Interface Unit are turned on and working properly. Then follow the steps below to use the Epson Scan Settings program to enable network scanning.

Note:

(Windows)

Log in as a user with administrator's authority to install the software. If you are asked to enter an administrator's password, enter the password, and then continue with the operations.

Note:

(Mac OS X)

❏ Do not use the Fast User Switching function while using your scanner.

❏ You must log on to a Computer Administrator account.

Obtain the IP address or host name of the Network Interface Unit from your network administrator.

Start Epson Scan Settings.

Windows 8.1/ Windows 8: Start screen > Apps > EPSON > EPSON Scan Settings

Windows 7/ Windows Vista/ Windows XP: Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings

Mac OS X:

Select Applications > EPSON Software > EPSON Scan Settings.

Select your scanner from the Select Scanner drop-down list.

DS-560 User’s Guide

Select Network, then click Add.

Using the Network Interface Unit

In the Add window, choose the Network Interface Unit’s IP address under Search for addresses. Then click

OK.

Note:

You can add the product’s IP address manually. Select Enter address, type in the address, and then click OK.

DS-560 User’s Guide

Using the Network Interface Unit

In the Epson Scan Settings window, click Test to check the connection. If everything works properly, a message

indicating successful connection is displayed.

Click OK to save the settings.

Scanning Over a Network

Note:

You must set the IP address for your Network Interface Unit before using it. & “Setting Up Client Computers with Epson Scan Settings” on page 39

Turn on your scanner, Network Interface Unit and the client computer.

Turn on your scanner and the client computer.

Load the document(s).

Start Document Capture Pro/Document Capture.

& “Document Capture Pro (Windows)/Document Capture (Mac OS X)” on page 43

Click (Scan) icon on the Document Capture Pro/Document Capture Main window.

Make necessary settings on Main Settings, and then click Scan.

Scanning from the Network Interface Unit (for Windows)

Setup a Job in advance. & “Assigning a Specified Scanning Setting to a Program” on page 33

Turn on your scanner, Network Interface Unit and the client computer.

Load the document(s).

Press the OK button on the Network Interface Unit.

The scanner searches for an available computer.

Select the computer you want to send the data to, and then press the OK button.

If a group is set for the scanner, you need to set the same group on the computer if you want to display it on the panel.

DS-560 User’s Guide

Using the Network Interface Unit

Enter the password.

If the password entry screen is not displayed, go to the next step. See the Help for details on Document Capture Pro.

Select a job, and then press the OK button.

Check the settings, and then press the ] button on the scanner.

DS-560 User’s Guide

Software Information

Document Capture Pro (Windows)/Document Capture (Mac OS X)

This software allows you to rearrange pages or correct rotation for image data, and then save the data, send it by e-mail, send it to a server, or send it to a cloud service.

You can also register frequently used scanning settings to simplify scanning operations.

How to start

❏ Windows 8.1/ Windows 8:

Start screen > Apps > Epson Software > Document Capture Pro

❏ Windows 7/ Windows Vista/ Windows XP:

Select Start > All Programs or Programs > Epson Software > Document Capture Pro.

❏ Mac OS X:

Select Applications > Epson Software > Document Capture.

How to access the help

See the software's Help for more information on using the software and its functions. To display the Help, select Help from the menu at the top-right of the software screen.

Epson Scan Driver

This software lets you control all aspects of scanning. You can use this as a standalone scanning program or use it with another TWAIN-compliant scanning program.

How to start

❏ Windows 8.1/ Windows 8:

Start screen > Apps > Epson > EPSON Scan

❏ Windows 7/ Windows Vista/ Windows XP:

Select Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan.

DS-560 User’s Guide

Software Information

❏ Mac OS X:

Select Applications > Epson Software > EPSON Scan.

How to access the help

Click the Help button on the Epson Scan driver.

EpsonNet Config

This software allows you to configure the network interface of the Epson product to use it on the network.

How to start

❏ Windows 8.1/ Windows 8:

Start screen > Apps > EpsonNet > EpsonNet Config

❏ Windows 7/ Windows Vista/ Windows XP:

Select Start > All Programs or Programs > EpsonNet > EpsonNet Config VX* > EpsonNet Config

❏ Mac OS X:

Select Applications > Epson Software > EpsonNet > EpsonNet Config VX* > EpsonNet Config.

* Where "X" is the software version.

How to access the help

Select Help from the menu on the software screen.

Epson DocumentScan

Epson DocumentScan is an application for iOS and Android. Epson DocumentScan allows you to wirelessly scan to your product from your smartphone or tablet.

For more information, search for "Epson DocumentScan" on the App Store or on Google Play and check the application page.

DS-560 User’s Guide

Software Information

Another Scanning Software

Presto! BizCard

You can scan business cards and convert them to editable text using the Presto! BizCard software that came with your scanner.

How to start

❏ Windows 8.1/ Windows 8:

Start screen > Apps > NewSoft > Presto! BizCard

❏ Windows 7/ Windows Vista/ Windows XP:

Select Start > All Programs or Programs > NewSoft > Presto! BizCard > Presto! BizCard.

❏ Mac OS X:

Select Applications > Presto! BizCard > Presto! BizCard.

How to access the help

See the software's Help for more information on using the software and its functions. To display the Help, select it from the software's Help menu.

ABBYY FineReader (for Windows)

This OCR software allows you to scan a document and convert the text into data that you can edit with a word processing program.

OCR software cannot recognize or has difficulty recognizing the following types of documents or text.

❏ Handwritten characters

❏ Items that have been copied from other copies

❏ Faxes

❏ Text with tightly spaced characters or line pitch

❏ Text that is in tables or underlined

❏ Cursive or italic fonts, and font sizes less than 8 points

❏ The document has folds or wrinkled

Follow ABBYY FineReader help for detail instructions.

DS-560 User’s Guide

Software Information

Note:

ABBYY FineReader may not be included in some countries.

How to start

❏ Windows 8.1/ Windows 8:

Start screen > Apps > ABBYY FineReader > ABBYY FineReader

❏ Windows 7/ Windows Vista/ Windows XP:

Select Start > All Programs or Programs > ABBYY FineReader folder > ABBYY FineReader.

Checking and Installing Your Software

Checking the software installed on your computer

To use the functions described in this User’s Guide, you need to install the following software.

❏ Epson Driver and Utilities

❏ Document Capture Pro/Document Capture

Follow the steps below to check that the software is installed on your computer.

For Windows

Do one of the following:

Windows 8.1/ Windows 8: Select Desktop, Settings charm, and Control Panel.

Windows 7/ Windows Vista/ Windows XP: Select Start and select Control Panel.

Do one of the following:

Windows 8.1/ Windows 8/ Windows 7/ Windows Vista: Click Uninstall a program from the Programs category.

Windows XP: Double-click the Add or Remove Programs icon.

Check the list of currently installed programs.

For Mac OS X

Double-click Macintosh HD.

DS-560 User’s Guide

Software Information

Double-click the Epson Software folder in the Applications folder and check the contents.

Note:

The Applications folder contains software provided by third parties.

Installing the software

Insert the product software disk that came with your product and select the software you want to install on the Software Select screen.

If you are using Mac OS X, or if your computer does not have a CD/DVD drive, go to the following Epson website to download and install the software.

http://support.epson.net/setupnavi/

Uninstalling Your Software

You may need to uninstall and then reinstall your software to solve certain problems or if you upgrade your operating system.

For Windows

Note:

❏ For Windows 8.1, Windows 8, Windows 7 and Windows Vista, you need an administrator account and password if

you log on as a standard user.

❏ For Windows XP, you must log on to a Computer Administrator account.

Turn off the product.

Disconnect the product’s interface cable from your computer.

Display the software list.

Windows 8.1/ Windows 8: Select Desktop, Settings charm, and Control Panel. Select Uninstall a program from the Programs category.

Windows 7/ Windows Vista: Select Start and select Control Panel. Click Uninstall a program from the Programs category.

Windows XP: Select Start and select Control Panel. Double-click the Add or Remove Programs icon.

Select the software you want to uninstall from the list displayed.

DS-560 User’s Guide

Software Information

Uninstall the software.

Windows 8.1/ Windows 8/ Windows 7: Click Uninstall/Change.

Windows Vista: Click Uninstall/Change, and then click Continue in the User Account Control window.

Windows XP: Click Change/Remove.

When the confirmation window appears, click Yes.

Follow the on-screen instructions.

A message may appear to prompt you to restart your computer. If so, make sure I want to restart my computer now is selected, and then click Finish.

For Mac OS X

Note:

❏ To uninstall your software you need to download the Uninstaller.

Access the site at:

http://www.epson.com

Next, select the support section of your local Epson Web site.

❏ To uninstall applications, you must log on to a Computer Administrator account.

You cannot uninstall programs if you log on as a limited account user.

❏ Depending on the application, the Uninstaller may be separated from the Installer.

Quit all running applications.

Double-click the Uninstaller icon in your Mac OS X hard drive.

Select the check boxes for the software you want to uninstall, such as the printer driver and the application, from

the list displayed.

Click Uninstall.

Follow the on-screen instructions.

If you cannot find the software you want to uninstall in the Uninstaller window, double-click the Applications folder in your Mac OS X hard drive, select the application you want to uninstall, and then drag it to the Trash icon.

Note:

If you uninstall the scanner driver and the name of your product remains in the Print & Scan (for Mac OS X 10.8 or 10.7) or Print & Fax (for Mac OS X 10.6 or 10.5) window, select the name of your product and click the - remove button.

DS-560 User’s Guide

Maintenance

Cleaning the Product

To keep your product operating at its best, follow the steps below to clean it periodically.

Important:

❏ Never use alcohol, thinner, or corrosive solvent to clean the product. These chemicals can damage the product

components and the case.

❏ Be careful not to spill liquid into the product mechanism or electronic components. This could permanently

damage the mechanism and circuitry.

❏ Do not spray lubricants to the product.

❏ Never open the product case.

Turn off the product.

Unplug the AC adapter from the product.

Wipe off any dirt on the outer case with a soft cloth.

Note:

If the case is very dirty, dampen a soft cloth with water and wring it well, and then wipe off any remaining stains. After that, use a soft dry cloth to wipe the case.

Cleaning inside the scanner

When scanned images have streaks or when scanned documents become dirty, clean inside the scanner.

Important:

❏ Do not place too much force on the glass surface inside the product.

❏ Be careful not to scratch or damage the glass surface inside the product, and do not use a hard or abrasive brush to

clean it. A damaged glass surface can decrease the scan quality.

❏ Never use alcohol, thinner, or corrosive solvent to clean the scanner. These chemicals can damage the scanner

components and the case.

❏ Be careful not to spill liquid into the scanner mechanism or electronic components. This could permanently

damage the mechanism and circuitry.

❏ Do not spray lubricants inside the scanner.

Turn off the product.

DS-560 User’s Guide

Unplug the AC adapter from the product.

Pull the cover open lever and open the scanner cover.

Maintenance

Use a soft cloth to wipe off any stains on the roller on the Scanner cover side.

Wipe off any stains on the pickup roller.

Plug the AC adapter, and then turn on the scanner.

DS-560 User’s Guide

Maintenance

Wipe off any stains on the four rollers on the bottom.

Hold down the ] button for at least two seconds. Press the ] button several times to rotate the roller and wipe off any stains on the roller.

Turn off the product. Unplug the AC adapter from the product.

Wipe off any stains on the glass surface.

Make sure that dust does not build up on the glass surface. Dust can cause spots and straight lines in your scanned images.

Important:

Do not spray glass cleaner directly on the glass surface.

Close the Scanner cover.

Note:

If the case is very dirty, dampen a soft cloth with water and wring it well, and then wipe off any remaining stains. After that, use a soft dry cloth to wipe the case.

DS-560 User’s Guide

Maintenance

Replacing the Roller Assembly Kit

You need to replace the parts on the Roller Assembly Kit after scanning every 100,000 times.

Removal part Part number Number of scanning

Roller Assembly Kit B12B813561 100,000

To replace the Roller Assembly Kit, follow the steps below.

Turn off the scanner.

Unplug the AC adapter from the product.

Pull the cover open lever and open the scanner cover.

Press the hook on the right side of the pickup roller cover, and then open the cover.

DS-560 User’s Guide

Important:

Do not place too much force on the arm when replacing the pickup roller. Doing so may break the arm.

Slide and remove the installed pickup rollers.

Maintenance

Attach the new lower pickup roller in the correct position.

Align the notches.

DS-560 User’s Guide

Maintenance

Attach the new upper pickup roller in the correct position.

Align the notches, and check that the smaller roller is on the bottom.

Important:

Do not touch the surface of the roller.

Close the pickup roller cover.

If you cannot close the cover, check that you have performed steps 6 and 7 correctly.

Press in the hooks on up sides of the separation roller cover, and then open the cover.

Important:

Do not apply too much force when opening the cover. Doing so may break the cover.

DS-560 User’s Guide

Slide and remove the installed separation roller.

Remove the roller from the axis.

Maintenance

Attach the new separation roller to the axis, and make sure the notches align.

Check that there are no gaps. Make sure the roller does not come off the axis.

DS-560 User’s Guide

Maintenance

Attach the new separation roller to the correct position. Make sure the notches align.

While pressing the roller, close the separation roller cover.

If you cannot close the cover, check that you have performed step 11 correctly.

Close the scanner cover.

Plug the AC adapter, and then turn on the scanner.

Start Epson Scan Settings.

Windows 8.1/ Windows 8: Start screen > Apps > Epson > Epson Scan Settings

Windows 7/ Windows Vista/ Windows XP: Start > All Programs or Programs > EPSON > EPSON Scan > Epson Scan Settings.

Mac OS X:

Select Applications > EPSON Software > EPSON Scan Settings.

Click Maintenance.

Click Reset, and then click OK.

DS-560 User’s Guide

Maintenance

Important:

Make sure you reset the counter after replacing the Roller Assembly Kit.

Energy Saving

The product turns off automatically if no operations are performed for the selected period. You can adjust the time before power management is applied. Any increase will affect the product's energy efficiency. Consider the environment before making any changes.

Note:

Even though this function works when using a USB connection or a wireless connection, it can only be set over a USB connection.

Follow the steps below to adjust the time.

Start Epson Scan Settings.

Windows 8.1/ Windows 8: Start screen > Apps > Epson > Epson Scan Settings

Windows 7/ Windows Vista/ Windows XP: Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings.

Mac OS X:

Select Applications > EPSON Software > EPSON Scan Settings.

Click Energy Saving.

Set the Sleep Timer or Power Off Timer, and then click OK.

Note:

If you want to turn off the Power Off Timer, set it to 0.

Transporting the Product

Turn off the product, then unplug the AC adapter.

Disconnect the USB cable from the product.

DS-560 User’s Guide

Close the input tray and output tray.

Maintenance

Important:

Make sure you close the output tray securely; otherwise it may be damaged during transport.

Attach the packing materials that came with the product, then repack the product in its original box or a similar

box that fits the product snugly.

Using Security Slot

The security slot is compatible with the Microsaver Security System manufactured by Kensington.

See the following for more details on the Microsaver Security System.

& http://www.kensington.com/

Updating the Firmware

Check the Epson website for the latest firmware update releases. If there is no firmware information on the website, you are already using the latest firmware.

& http://www.epson.com

Important:

Do not turn off the product while the firmware is updating. Otherwise, the firmware may not be updated correctly.

Note:

There are two types of firmware for the product; the scanner’s main firmware and the Wi-Fi module firmware. To update your firmware, follow the instructions in the firmware release information.

DS-560 User’s Guide

Maintenance

See the following section to check the firmware version.

& “Checking the scanner’s main firmware version” on page 59 & “Checking the Wi-Fi module firmware version” on page 59

Checking the scanner’s main firmware version

Start Epson Scan Settings.

Windows 8.1/Windows 8: Start screen > Apps > Epson > EPSON Scan Settings

Windows 7/Windows Vista/Windows XP: Start > All Programs or Programs > EPSON > EPSON Scan > EPSON Scan Settings

Mac OS X:

Select Applications > EPSON Software > EPSON Scan Settings.

Click Test.

Checking the Wi-Fi module firmware version

Start EpsonNet Config.

& “How to start” on page 44

Select your scanner, and then click Configuration.

Select Network Interface - Information - Basic.

Click Software Information....

DS-560 User’s Guide

Troubleshooting

Problems Indicated by status light

❏ Make sure the scanner cover is closed.

❏ Make sure there is no jammed paper.

❏ Make sure the product is connected to your computer properly.

Turn off the product, check that the connection mode switch is set to the correct position, and then turn it on again.

& “Interface Switches” on page 15 If this does not solve the problem, see the Network Guide for details on wireless connection problems.

❏ Turn off the product and turn it on again. If the problem is not solved, the product may be malfunctioning, or the

light source in the scanner unit may need to be replaced. Contact your dealer.

❏ Contact your dealer if you cannot clear the error.

Problems When Starting a Scan

❏ Make sure the connection mode switch is set correctly.

& “Interface Switches” on page 15

❏ Make sure the scanning software is fully installed.

See the paper manual for instructions on installing the scanning software.

❏ Check the status light and make sure the product is ready to scan.

❏ Make sure your cables are securely connected to the product and a working electrical outlet.

❏ Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you can

turn the power on.

❏ Turn off the product and computer, and then check the interface cable connection between them to make sure it is

secure.

❏ Make sure you select the correct product if a scanner list is displayed when starting to scan.

❏ Connect the product directly to the computer’s external USB port or through one USB hub only. The product may

not work properly when connected to the computer through more than one USB hub. If the problem persists, try connecting the product directly to the computer.

❏ If more than one product is connected to your computer it may not work. Connect only the product you want to

use, and then try scanning again.

❏ If the scanning software does not work properly, uninstall the software first and then reinstall it as described in the

paper manual. & “Uninstalling Your Software” on page 47

DS-560 User’s Guide

Troubleshooting

❏ If the light source has reached the end of its service life, it must be replaced by a professional. For details, contact

your dealer. & “Contacting Epson Support” on page 68

❏ Mac OS X:

For Macintosh computers with Intel CPUs, the scanner driver you are using may not operate correctly if other Epson scanner drivers (Rosetta/PPC editions) are installed. Remove the other drivers, and then install the scanner driver you want to use.

Using the button

Depending on the product, the scanning function may not be available when using the button.

❏ Check if you have assigned a program to the button.

& “Assigning a Specified Scanning Setting to a Program” on page 33

❏ Check that compatible scanning software is installed.

& “Checking the software installed on your computer” on page 46

❏ When using a wireless connection, launch Epson Scan on your computer before scanning from the product

button.

❏ Mac OS X:

Make sure you are logged on as the user who installed the scanning software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan.

Using a wireless connection

See the Network Guide for details on wireless connection problems.

Using the Network Interface Unit

❏ When using the Network Interface Unit, set the connection mode switch to USB.

& “Interface Switches” on page 15

❏ Check that the Network Interface Unit is installed correctly.

& See the Network Interface Unit User’s Guide for more details.

❏ Check that the network cable is connected securely.

& See the Network Interface Unit User’s Guide for more details.

❏ Check that the network cable is working correctly by connecting it to other products.

❏ Check that the scanning software has been installed correctly.

& “Checking and Installing Your Software” on page 46

❏ Check that the scanner used with the scanning software has been selected.

& See the help came with each software for more details.

❏ Check that Epson Scan Settings have been set correctly.

& “Setting Up Client Computers with Epson Scan Settings” on page 39

DS-560 User’s Guide

Troubleshooting

❏ Check that Network Scanning Settings from Document Capture Pro have been set correctly.

& See the help came with each software for more details.

❏ In Network Scanning Settings, check that the Group settings for Document Capture Pro are the same as the

settings for Network Interface Unit.

& See the Document Capture Pro help for more details. & See the Network Interface Unit User’s Guide for more details.

❏ Check that Document Capture Pro is not being blocked by a Firewall.

& “How to unblock Document Capture Pro” on page 62

❏ Check that the IP address for the scanner being used is set correctly.

& “Setting Up Client Computers with Epson Scan Settings” on page 39

How to unblock Document Capture Pro

Display the Control Panel.

Windows 8.1/ Windows 8: Select Desktop, Settings charm, and Control Panel.

Windows 7/ Windows Vista/ Windows XP: Select Start and select Control Panel.

Display the Firewall settings window.

Windows 8.1/ Windows 8/ Windows 7: Select System and Security. Select Allow a program through Windows Firewall.

Windows Vista: Select Security. Select Allow a program through Windows Firewall.

Windows XP: Select Security Center. Select Windows Firewall.

Select EEventManager Application from the list.

Epson Event Manager is installed with Document Capture Pro.

Windows 8.1/ Windows 8/ Windows 7: Confirm that the check box for EEventManager Application is selected in the Allowed programs and features list.

Windows Vista: Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Program or port list.

Windows XP: Click the Exceptions tab, and then confirm that the check box for EEventManager Application is selected in the Programs and Services list.

DS-560 User’s Guide

Troubleshooting

Click OK.

Using scanning software other than Epson Scan driver

❏ If you are using any TWAIN-compliant programs, make sure that the correct product is selected as the Scanner or

Source setting.

❏ If you cannot scan using any TWAIN-compliant scanning programs, such as Adobe Photoshop Elements,

uninstall the TWAIN-compliant scanning program and then reinstall it. & “Uninstalling Your Software” on page 47

Problems When Feeding Paper

The paper gets dirty

Clean the interior of the product.

& “Cleaning inside the scanner” on page 49

Multiple sheets of paper are fed

❏ Make sure the page separation lever is lowered.

❏ If you load unsupported paper, the product may feed more than one sheet of paper at a time.

& “Loading Documents” on page 17

❏ Clean the product.

& “Cleaning the Product” on page 49 & “Replacing the Roller Assembly Kit” on page 52

Double feed error has occurred

❏ When scanning normal documents, make sure the page separation lever is lowered.

& “Page Separation Lever” on page 16

❏ When scanning plastic cards and special documents (folded documents, envelopes, and so on), clear Detect

Double Feed in Epson Scan.

& See the Epson Scan Help for details.

& When scanning documents using a job registered in Document Capture Pro, you need to edit the job. Select the

job from the Job Management window in Document Capture Pro, and then click Edit to open the Job Settings window. Click Detailed Settings, and clear Detect Double Feed on the Document tab in the Configuration window.

DS-560 User’s Guide

Troubleshooting

Note:

When scanning plastic cards and special documents (folded documents, envelopes, and so on), make sure the page separation lever is raised.

& “Page Separation Lever” on page 16

Paper jams in the product

If paper jams inside the product, follow the steps below to remove jammed paper.

Turn off the product.

Remove all paper from the input tray.

Pull the cover open lever and open the scanner cover.

Remove any jammed paper.

Note:

Remove any pages remaining inside the scanner.

DS-560 User’s Guide

Troubleshooting

If there is paper jammed in the output tray, gently pull the paper out in the direction shown.

Close the scanner cover.

Problems With Scanning Time

❏ Computers with Hi-Speed external USB ports can scan faster than those with external USB ports. If you are using a

Hi-Speed external USB port with your product, make sure it meets the system requirements. & “System Requirements” on page 77

❏ Scanning at a high resolution takes a long time.

❏ When using security software, exclude the TWAIN.log file from monitoring, or set the TWAIN.log as a read-only

file. For more information on your security software's functions, see the help and so on supplied with the software. The TWAIN.log file is saved in the following locations.

Windows XP: C:\Documents and Settings\(user name)\Local Settings\Temp

Windows 8.1/ Windows 8/ Windows 7/ Windows Vista: C:\Users\(user name)\AppData\Local\Temp

Problems With Scanned Images

Scan quality is unsatisfactory

Scan quality can be improved by changing the current settings or adjusting the scanned image. & “Adjusting the Scanned Image” on page 35

DS-560 User’s Guide

Troubleshooting

Color slip appears in your scanned image

Use Color Slip Reduction to improve this problem. This function may not provide perfect results.

See the Help for details on Epson Scan.

An image on the back of your original appears in your scanned image

When scanning thin paper, images on the back may be visible to the product and appear in your scanned image.

❏ Make sure the Document Type and Image Type settings are correct for your original.

❏ Select Text Enhancement as the image quality setting from the scanning software.

Characters are blurred

❏ Select Text Enhancement as the image quality setting from the scanning software.

❏ When the Image Type is Black&White, select Threshold setting as the image quality setting from the scanning

software.

❏ Increase the resolution setting.

Characters are not recognized when converted into editable text (OCR)

Place the document so that it is straight on the document glass. If the document is skewed, it may not be recognized correctly.

Ripple patterns appear in your scanned image

A ripple or cross-hatch pattern (known as moiré) may appear in a scanned image of a printed document.

❏ Select Descreening as the image quality setting.

❏ Try changing the Resolution setting.

Uneven color, smears, dots, or straight lines appear in your image

Clean the product.

DS-560 User’s Guide

Troubleshooting

& “Cleaning the Product” on page 49

The scanning area is unsatisfactory

The edges of your original are not scanned

If the edges of your original are not scanned correctly, set the Size to Auto Detect, click the Configuration button, and then adjust the cropping area in Crop Margins for Size “Auto”.

Problems Remain After Trying All Solutions

If you have tried all the solutions and have not solved the problem, initialize the Epson Scan settings.

Click Configuration, select the Other tab, and then click Reset All.

DS-560 User’s Guide

Where To Get Help

Technical Support Web Site

Epson’s Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your product documentation. If you have a Web browser and can connect to the Internet, access the site at:

http://support.epson.net/

If you need the latest drivers, FAQs, manuals, or other downloadables, access the site at:

http://www.epson.com/

Then, select the support section of your local Epson Web site.

Contacting Epson Support

Before Contacting Epson

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact Epson support services for assistance. If Epson support for your area is not listed below, contact the dealer where you purchased your product.

Epson support will be able to help you much more quickly if you give them the following information:

❏ Product serial number

(The serial number label is usually on the back of the product.)

❏ Product model

❏ Product software version

(Click About, Version Info, or similar button in the product software.)

❏ Brand and model of your computer

❏ Your computer operating system name and version

❏ Names and versions of the software applications you normally use with your product

Help for Users in North America

Epson provides the technical support services listed below.

DS-560 User’s Guide

Where To Get Help

Internet Support

Visit Epson’s support website at http://epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Speak to a Support Representative

Dial: (562) 276-1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

Before you call Epson for support, please have the following information ready:

❏ Product name

❏ Product serial number

❏ Proof of purchase (such as a store receipt) and date of purchase

❏ Computer configuration

❏ Description of the problem

Note:

For help using any other software on your system, see the documentation for that software for technical support information.

Purchase Supplies and Accessories

You can purchase genuine Epson ink cartridges, ribbon cartridges, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://

www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales).

Help for Users in Latin America

Electronic support services are available 24 hours a day at the following web sites:

Service Access

World Wide Web From the Internet, you can reach Epson’s Latin American web site at http://

www.latin.epson.com

In Brazil, you can reach Epson at http://www.epson.com.br

To speak with a support representative, call one of the numbers below:

Country Telephone number

Argentina (54 11) 5167-0300

Brazil (55 11) 3956-6868

Chile (56 2) 230-9500

DS-560 User’s Guide

Where To Get Help

Country Telephone number

Colombia (571) 523-5000

Costa Rica (50 6) 2210-9555, (800) 377-6627

Mexico (52 55) 1323-2052, 01-800-087-1080

Peru (51 1) 418-0210

Venezuela (58 212) 240-1111

Help for Users in Europe

Check your Pan-European Warranty Document for information on how to contact Epson support.

Help for Users in Taiwan

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.tw)

Information on product specifications, drivers for download, and products enquiry are available.

Epson HelpDesk (Phone: +0800212873)

Our HelpDesk team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Repair service center:

Telephone number Fax number Address

02-23416969 02-23417070 No.20, Beiping E. Rd., Zhongzheng Dist., Taipei City 100, Taiwan

02-27491234 02-27495955 1F., No.16, Sec. 5, Nanjing E. Rd., Songshan Dist., Taipei City 105,

Taiwan

02-32340688 02-32340699 No.1, Ln. 359, Sec. 2, Zhongshan Rd., Zhonghe City, Taipei County

235, Taiwan

039-605007 039-600969 No.342-1, Guangrong Rd., Luodong Township, Yilan County 265,

Taiwan

038-312966 038-312977 No.87, Guolian 2nd Rd., Hualien City, Hualien County 970, Taiwan

03-4393119 03-4396589 5F., No.2, Nandong Rd., Pingzhen City, Taoyuan County 32455,

Taiwan (R.O.C.)

DS-560 User’s Guide

Where To Get Help

Telephone number Fax number Address

03-5325077 03-5320092 1F., No.9, Ln. 379, Sec. 1, Jingguo Rd., North Dist., Hsinchu City 300,

Taiwan

04-23011502 04-23011503 3F., No.30, Dahe Rd., West Dist., Taichung City 40341, Taiwan

(R.O.C.)

04-23805000 04-23806000 No.530, Sec. 4, Henan Rd., Nantun Dist., Taichung City 408, Taiwan

05-2784222 05-2784555 No.463, Zhongxiao Rd., East Dist., Chiayi City 600, Taiwan

06-2221666 06-2112555 No.141, Gongyuan N. Rd., North Dist., Tainan City 704, Taiwan

07-5520918 07-5540926 1F., No.337, Minghua Rd., Gushan Dist., Kaohsiung City 804, Taiwan

07-3222445 07-3218085 No.51, Shandong St., Sanmin Dist., Kaohsiung City 807, Taiwan

08-7344771 08-7344802 1F., No.113, Shengli Rd., Pingtung City, Pingtung County 900,

Taiwan

Help for Users in Australia

Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information:

Your Dealer

Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take.

Internet URL http://www.epson.com.au

Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail).

Epson Helpdesk

Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here.

The Helpdesk numbers are:

Phone: 1300 361 054

Fax: (02) 8899 3789

We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.

DS-560 User’s Guide

Where To Get Help

Help for Users in Singapore

Sources of information, support, and services available from Epson Singapore are:

World Wide Web (http://www.epson.com.sg)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available.

Epson HelpDesk (Phone: (65) 6586 3111)

Our HelpDesk team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Help for Users in Thailand

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.th)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available.

Epson Hotline (Phone: (66)2685-9899)

Our Hotline team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

Help for Users in Vietnam

Contacts for information, support, and services are:

Epson Hotline (Phone):84-8-823-9239

Service Center: 80 Truong Dinh Street, District 1, Hochiminh City

Vietnam

DS-560 User’s Guide

Where To Get Help

Help for Users in Indonesia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.id)

❏ Information on product specifications, drivers for download

❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

Epson Hotline

❏ Sales enquiries and product information

❏ Technical support

Phone (62) 21-572 4350

Fax (62) 21-572 4357

Epson Service Center

Jakarta Mangga Dua Mall 3rd floor No 3A/B

Jl. Arteri Mangga Dua, Jakarta

Phone/Fax: (62) 21-62301104

Bandung Lippo Center 8th floor

Jl. Gatot Subroto No.2 Bandung

Phone/Fax: (62) 22-7303766

Surabaya Hitech Mall lt IIB No. 12

Jl. Kusuma Bangsa 116 – 118 Surabaya

Phone: (62) 31-5355035 Fax: (62)31-5477837

Yogyakarta Hotel Natour Garuda

Jl. Malioboro No. 60 Yogyakarta

Phone: (62) 274-565478

DS-560 User’s Guide

Where To Get Help

Medan Wisma HSBC 4th floor

Jl. Diponegoro No. 11 Medan

Phone/Fax: (62) 61-4516173

Makassar MTC Karebosi Lt. Ill Kav. P7-8

JI. Ahmad Yani No.49 Makassar

Phone: (62)411-350147/411-350148

Help for Users in Hong Kong

To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited.

Internet Home Page

Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information:

❏ Product information

❏ Answers to Frequently Asked Questions (FAQs)

❏ Latest versions of Epson product drivers

Users can access our World Wide Web home page at:

http://www.epson.com.hk

Technical Support Hotline

You can also contact our technical staff at the following telephone and fax numbers:

Phone: (852) 2827-8911

Fax: (852) 2827-4383

Help for Users in Malaysia

Contacts for information, support, and services are:

World Wide Web (http://www.epson.com.my)

❏ Information on product specifications, drivers for download

❏ Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail

DS-560 User’s Guide

Where To Get Help

Epson Trading (M) Sdn. Bhd.

Head Office.

Phone: 603-56288288

Fax: 603-56288388/399

Epson Helpdesk

❏ Sales enquiries and product information (Infoline)

Phone: 603-56288222

❏ Enquiries on repair services & warranty, product usage and technical support (Techline)

Phone: 603-56288333

Help for Users in India

Contacts for information, support, and services are:

World Wide Web (http://www.epson.co.in)

Information on product specifications, drivers for download, and products enquiry are available.

Epson India Head Office - Bangalore

Phone: 080-30515000

Fax: 30515005

Epson India Regional Offices:

Location Telephone number Fax number

Mumbai 022-28261515 /16/17 022-28257287

Delhi 011-30615000 011-30615005

Chennai 044-30277500 044-30277575

Kolkata 033-22831589 / 90 033-22831591

Hyderabad 040-66331738/ 39 040-66328633

Cochin 0484-2357950 0484-2357950

Coimbatore 0422-2380002 NA

Pune 020-30286000 /30286001/30286002 020-30286000

DS-560 User’s Guide

Where To Get Help

Location Telephone number Fax number

Ahmedabad 079-26407176 / 77 079-26407347

Helpline

For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number.

For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code

Help for Users in the Philippines

To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:

Trunk Line: (63-2) 706 2609

Fax: (63-2) 706 2665

Helpdesk Direct Line: (63-2) 706 2625

E-mail:

World Wide Web (http://www.epson.com.ph)

Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available.

Toll-Free No. 1800-1069-EPSON(37766)

Our Hotline team can help you with the following over the phone:

❏ Sales enquiries and product information

❏ Product usage questions or problems

❏ Enquiries on repair service and warranty

epchelpdesk@epc.epson.com.ph

DS-560 User’s Guide

Technical Specifications

System Requirements

Make sure your system meets the requirements in these sections before using it with your product.

For Windows

System Microsoft Windows 8.1, Windows 8, Windows 7, Windows Vista, Windows XP Home

Edition, Windows XP Professional Edition, Windows XP Professional x64 Edition

Interface external USB port (Type A) built into the main board

Display

Color monitor with 800 × 600 screen resolution or higher, and 24-bit (Full Color) color

(Color and tone reproduction are subject to the display capability of your computer system, including the video card, display monitor, and software. See your system documentation for details.)

For Mac OS X

System Mac OS X v10.5.8, 10.6.x, OS X Lion and Mountain Lion.

Fast User Switching on Mac OS X is not supported.

Interface Macintosh USB

Display

Note:

Epson Scan does not support the UNIX File System (UFS) for Mac OS X. You must install Epson Scan on a disk or in a partition that does not use UFS.

Color monitor with 800 × 600 screen resolution or higher, and millions of colors

(Color and tone reproduction are subject to the display capability of your computer system, including the video card, display monitor, and software. See your system documentation for details.)

Product Specifications

Note:

Specifications are subject to change without notice.

General

Scanner type Sheet Feed, one pass duplex A4 color scanner

DS-560 User’s Guide

Photoelectric device CIS

Technical Specifications

Effective pixels

Document size

Paper input Face-down loading

Paper output Face-down ejection

Paper capacity 50 sheets of paper at 80 g/m

Scanning resolution 600 dpi (main scan)

Output resolution 75, 100, 150, 200, 240, 300, 400, 600, 1200 dpi (in increments of 1 dpi)

Image data 16 bits per pixel per color internal

Interface One Hi-speed USB port

Light source RGB LED

5,100 × 21,600 pixels at 600 dpi

Max: 215.9 × 914.4 mm

(8.5 × 36.0 inches)

Min: 52 × 50.8 mm

(2.0 × 2 inches)

600 dpi with Micro Step (sub scan)

1 to 8 bits per pixel per color external

Network interface specification

Wi-Fi Standard:

Security: WEP (64/128bit)

Frequency Band: 2.4 GHz

Communication Mode: Infrastructure

*1Complies with either IEEE 802.11b/g/n or IEEE 802.11b/g depending on location of purchase.

*2Complies with WPA2 with support for WPA/WPA2 Personal.

IEEE 802.11b/g/n

WPA-PSK (TKIP/AES)

Direct connection (access point mode)

Mechanical

Dimensions Width: 297.0 mm (11.7 inches)

Depth: 152.0 mm (6.0 inches)

Height: 154.0 mm (6.1 inches)

* Not including projecting parts

Weight Approx. 2.6 kg (5.7 lb)

DS-560 User’s Guide

Electrical

Product

Rated input current 1.37 A

Rated input voltage DC 24 V

Rated input frequency 50 to 60 Hz

Technical Specifications

Power consumption Using a USB

connection

Using a wireless connection

Approx. 18 W Operating

Approx. 7 W Ready Mode

Approx. 1.6 W Sleep Mode

0.4 W Power off

Approx. 19 W Operating

Approx. 8 W Ready Mode

Approx. 3 W Sleep Mode

0.4 W Power off

Note:

Power consumption varies depending on operating conditions and whether an option is installed.

AC Adapter

AC adapter model A441H

Rated input voltage AC 100 to 240 V

Rated input current 0.8 A

Rated input frequency 50 to 60 Hz

Rated output voltage DC 24 V

Rated output current 1.37 A

Note:

Check the label on the AC adapter or on the back of the product for voltage information.

Environmental

Temperature Operating 5 to 35 °C (41 to 95 °F)

Storage –25 to 60 °C (–13 to 140 °F)

Humidity Operating 10 to 80%, without condensation

Storage 10 to 85%, without condensation

DS-560 User’s Guide

Technical Specifications

Operating conditions Ordinary office or home conditions.

Avoid operating the product in direct sunlight, near a strong light source, or in extremely dusty conditions.

Interfaces

USB Interface

Interface type Universal Serial Bus Specification Revision 2.0

Electrical standard Hi-Speed mode (480 Mbits per second) of Universal Serial Bus Specification Revision 2.0.

Connector type One Type B port

Note:

The product may not work on the following conditions:

❏ Connected to the computer through a USB port on a keyboard or a monitor

❏ Connected to the computer with a long USB cable

Standards and approvals

Product

U.S. model:

EMC FCC Part 15 Subpart B Class B

CAN/CSA-CEI/IEC CISPR22 Class B

This equipment contains the following wireless module. Manufacture: Askey Computer Corporation Type: WLU6117-D69 (RoHS)

This product conforms to Part 15 of the FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.

To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.

European model:

DS-560 User’s Guide

Technical Specifications

EMC Directive 2004/108/EC EN 55022 Class B

EN 55024

EN 61000-3-2

EN 61000-3-3

R&TTE directive 1999/5/EC EN300 328

EN301 489-1

EN301 489-17

EN60950-1

For European users: We, Seiko Epson Corporation, hereby declare that the equipment Models, J341B is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.

For use only in Ireland, UK, Austria, Germany, Liechtenstein, Switzerland, France, Belgium, Luxemburg, Netherlands, Italy, Portugal, Spain, Denmark, Finland, Norway, Sweden, Iceland, Croatia, Cyprus, Greece, Slovenia, Malta, Bulgaria, Czech, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, and Slovakia.

Epson can not accept responsibility for any failure to satisfy the protection requirements resulting a non-recommended modification of the products.

Australian model:

EMC AS/NZS CISPR22 Class B

Epson hereby declares that the equipment Models, J341B is in compliance with the essential requirements and other relevant provisions of AS/NZS4268. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product.

AC adapter

U.S. model:

Safety UL60950-1

CAN/CSA-C22.2 No. 60950-1

EMC FCC Part 15 Subpart B Class B

CAN/CSA-CEI/IEC CISPR22 Class B

European model:

Low Voltage Directive 2006/95/EC EN 60950-1

EMC Directive 2004/108/EC EN 55022 Class B

EN 55024

EN 61000-3-2

EN 61000-3-3

DS-560 User’s Guide

Technical Specifications

Australian model:

Safety AS/NZS 60950.1

EMC AS/NZS CISPR22 Class B

Epson DS-560 User manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright and Trademarks

Contents

Introduction

Where to Find Information

Operating System Versions

Safety Instructions

Important Safety Instructions

Restrictions on copying

Getting to Know Your Product

Product Parts

Status Light

Indicator status when connecting using a USB cable

Indicator status when connecting using a wireless network

Button

Interface Switches

Page Separation Lever

Placing Originals on the Product

Loading Documents

Document specifications

Loading a mixture of documents at different sizes

Loading documents

Loading Cards

Loading Special Documents

Basic Scanning

Scanning from the Button

Scanning Using Document Capture Pro/Document Capture

Scanning Using Epson Scan

Various Types of Scanning

Scanning to SharePoint or Cloud Service

Scanning Multiple Documents to Separate Files (Windows)

Assigning a Specified Scanning Setting to a Program

Scanning Stitched Images

Adjusting the Scanned Image

Using the Network Interface Unit

Getting to Know Your Product

Connecting a Network Interface Unit

Setting Up Client Computers with Epson Scan Settings

Scanning Over a Network

Scanning from the Network Interface Unit (for Windows)

Software Information

Document Capture Pro (Windows)/Document Capture (Mac OS X)

How to start

How to access the help

Epson Scan Driver

How to start

How to access the help

EpsonNet Config

How to start

How to access the help

Epson DocumentScan

Another Scanning Software

Presto! BizCard

How to start

How to access the help

ABBYY FineReader (for Windows)

How to start

Checking and Installing Your Software

Checking the software installed on your computer

For Windows

For Mac OS X

Installing the software

Uninstalling Your Software

For Windows

For Mac OS X

Maintenance

Cleaning the Product

Cleaning inside the scanner

Replacing the Roller Assembly Kit

Energy Saving

Transporting the Product

Using Security Slot

Updating the Firmware

Checking the scanner’s main firmware version

Checking the Wi-Fi module firmware version

Troubleshooting

Problems Indicated by status light