Epson DS-560 User manual

User’s Guide

NPD4946-01 EN

DS-560 User’s Guide

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DS-560 User’s Guide

Copyright © 1991-2012 Thomas G. Lane, Guido Vollbeding Copyright © 1999-2006 MIYASAKA Masaru Copyright © 2009 Pierre Ossman for Cendio AB Copyright © 2009-2013 D. R. Commander Copyright © 2009-2011 Nokia Corporation and/or its subsidiary(-ies)

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General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective companies.

The contents of this manual and the specifications of this product are subject to change without notice.

DS-560 User’s Guide

Contents

Introduction

Where to Find Information................... 6

Operating System Versions

Safety Instructions

Important Safety Instructions................. 8

Restrictions on copying.................... 9

Getting to Know Your Product

Product Parts............................ 11

Status Light.............................. 13

Indicator status when connecting using a USB

cable................................. 13

Indicator status when connecting using a

wireless network........................ 13

Button................................. 14

Interface Switches......................... 15

Page Separation Lever...................... 16

Placing Originals on the Product

Loading Documents....................... 17

Document specifications.................. 17

Loading a mixture of documents at different

sizes................................. 18

Loading documents...................... 19

Loading Cards........................... 21

Loading Special Documents.................. 24

Basic Scanning

Scanning from the Button................... 28

Scanning Using Document Capture Pro/

Document Capture........................ 28

Scanning Using Epson Scan.................. 30

Various Types of Scanning

Scanning to SharePoint or Cloud Service........ 31

Scanning Multiple Documents to Separate Files

(Windows).............................. 32

Assigning a Specified Scanning Setting to a

Program................................ 33

Scanning Stitched Images................... 33

Adjusting the Scanned Image................. 35

Using the Network Interface Unit

Getting to Know Your Product............... 38

Connecting a Network Interface Unit........... 38

Setting Up Client Computers with Epson Scan

Settings................................. 39

Scanning Over a Network................... 41

Scanning from the Network Interface Unit (for

Windows)............................... 41

Software Information

Document Capture Pro (Windows)/Document

Capture (Mac OS X)....................... 43

How to start........................... 43

How to access the help................... 43

Epson Scan Driver........................ 43

How to start........................... 43

How to access the help................... 44

EpsonNet Config......................... 44

How to start........................... 44

How to access the help................... 44

Epson DocumentScan...................... 44

Another Scanning Software.................. 45

Presto! BizCard......................... 45

ABBYY FineReader (for Windows). . . . . . . . . . 45

Checking and Installing Your Software......... 46

Checking the software installed on your

computer............................. 46

Uninstalling Your Software.................. 47

For Windows.......................... 47

For Mac OS X.......................... 48

Maintenance

Cleaning the Product...................... 49

Cleaning inside the scanner.................. 49

Replacing the Roller Assembly Kit............. 52

Energy Saving............................ 57

Transporting the Product................... 57

Using Security Slot........................ 58

DS-560 User’s Guide

Contents

Updating the Firmware..................... 58

Checking the scanner’s main firmware version

.................................... 59

Checking the Wi-Fi module firmware version

.................................... 59

Troubleshooting

Problems Indicated by status light............. 60

Problems When Starting a Scan............... 60

Using the button........................ 61

Using a wireless connection................ 61

Using the Network Interface Unit........... 61

Using scanning software other than Epson

Scan driver............................ 63

Problems When Feeding Paper............... 63

The paper gets dirty..................... 63

Multiple sheets of paper are fed............. 63

Double feed error has occurred............. 63

Paper jams in the product................. 64

Problems With Scanning Time............... 65

Problems With Scanned Images............... 65

Scan quality is unsatisfactory............... 65

The scanning area is unsatisfactory.......... 67

Problems Remain After Trying All Solutions. . . . . 67

General.............................. 77

Network interface specification............. 78

Mechanical............................ 78

Electrical............................. 79

Environmental......................... 79

Interfaces............................. 80

Standards and approvals.................. 80

Where To Get Help

Technical Support Web Site.................. 68

Contacting Epson Support................... 68

Before Contacting Epson.................. 68

Help for Users in North America............ 68

Help for Users in Latin America............ 69

Help for Users in Europe.................. 70

Help for Users in Taiwan.................. 70

Help for Users in Australia................ 71

Help for Users in Singapore................ 72

Help for Users in Thailand................ 72

Help for Users in Vietnam................. 72

Help for Users in Indonesia................ 73

Help for Users in Hong Kong.............. 74

Help for Users in Malaysia................. 74

Help for Users in India................... 75

Help for Users in the Philippines............ 76

Technical Specifications

System Requirements...................... 77

For Windows.......................... 77

For Mac OS X.......................... 77

Product Specifications...................... 77

DS-560 User’s Guide

Introduction

Where to Find Information

The latest version of the following manuals are available on the Epson support website. & “Technical Support Web Site” on page 68

❏ Setup Guide (paper):

Provides you with an introduction to setting up the product.

❏ User’s Guide (PDF):

Provides you with detailed operating, safety, and troubleshooting instructions. See this guide when using this product with a computer, or when using advanced features.

❏ Network Guide (PDF):

Provides instructions on wireless network settings for your computer, smartphone or product, and solving problems.

Note:

See the following section in the User's Guide for instructions on using the Network Interface Unit. & “Using the Network Interface Unit” on page 38

DS-560 User’s Guide

Operating System Versions

In this manual, the following abbreviations are used.

Windows refers to Windows 8.1, Windows 8, Windows 7, Windows Vista, Windows XP, and Windows XP x64.

❏ Windows 8.1 refers to Windows 8.1 and Windows 8.1 Pro.

❏ Windows 8 refers to Windows 8 and Windows 8 Pro.

❏ Windows 7 refers to Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, and

Windows 7 Ultimate.

❏ Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows

Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition.

❏ Windows XP refers to Windows XP Home Edition, Windows XP Professional x64 Edition, and Windows XP

Professional.

Mac OS X refers to Mac OS X v10.5.8, 10.6.x, OS X Lion, and OS X Mountain Lion.

DS-560 User’s Guide

Safety Instructions

Important Safety Instructions

In this document, warnings, cautions, important, and notes indicate the following:

Warnings

must be followed to avoid serious bodily injury.

Cautions

must be followed carefully to avoid bodily injury.

Importants:

must be observed to avoid damage to your equipment.

Notes

contain important information and useful tips on the operation of this product.

Read all these instructions, and follow all warnings and instructions marked on the product.

❏ Place the product on a flat, stable surface that extends beyond the base of the product in all directions. If you place

the product by the wall, leave more than 10 cm between the back of the product and the wall. The product will not operate properly if it is tilted at an angle.

❏ Avoid places subject to dust, shocks, or vibrations.

❏ Place the product close enough to the computer for the interface cable to reach it easily. Do not place or store the

product or the AC adapter outdoors, near excessive dirt or dust, water, heat sources, or in locations subject to shocks, vibrations, high temperature or humidity, direct sunlight, strong light sources, or rapid changes in temperature or humidity.

❏ Do not use with wet hands.

❏ Place the product near an electrical outlet where the adapter can be easily unplugged.

❏ The AC adapter cord should be placed to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place

objects on top of the cord and do not allow the AC adapter or the cord to be stepped on or run over. Be particularly careful to keep the cord straight at the end.

❏ Use only the AC adapter that comes with your product. Using any other adapter could cause fire, electrical shock,

or injury.

❏ The AC adapter is designed for use with the product with which it was included. Do not attempt to use it with other

electronic devices unless specified.

❏ Use only the type of power source indicated on the AC adapter’s label, and always supply power directly from a

standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards.

DS-560 User’s Guide

Safety Instructions

❏ When connecting this product to a computer or other device with a cable, ensure the correct orientation of the

connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable.

❏ Avoid using outlets on the same circuit as photocopiers or air control systems that regularly switch on and off.

❏ If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the

extension cord does not exceed the cord’s ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet’s ampere rating.

❏ Never disassemble, modify, or attempt to repair the AC adapter, product, or product option by yourself except as

specifically explained in the product’s guides.

❏ Do not insert objects into any opening as they may touch dangerous voltage points or short out parts. Beware of

electrical shock hazards.

❏ If damage occurs to the plug, replace the cord set or consult a qualified electrician. If there are fuses in the plug,

make sure you replace them with fuses of the correct size and rating.

❏ Unplug the product and the AC adapter, and refer servicing to qualified service personnel under the following

conditions: The AC adapter or plug is damaged; liquid has entered the product or the AC adapter; the product or the AC adapter has been dropped or the case has been damaged; the product or the AC adapter does not operate normally or exhibits a distinct change in performance. (Do not adjust controls that are not covered by the operating instructions.)

❏ Unplug the product and the AC adapter before cleaning. Clean with a damp cloth only. Do not use liquid or

aerosol cleaners.

❏ If you are not going to use the product for a long period, be sure to unplug the AC adapter from the electrical

outlet.

❏ After replacing consumable parts, dispose of them correctly following the rules of your local authority. Do not

disassemble them.

❏ Keep this product at least 22 cm away from cardiac pacemakers. Radio waves from this product may adversely

affect the operation of cardiac pacemakers.

❏ Do not use this product inside medical facilities or near medical equipment. Radio waves from this product may

adversely affect the operation of electrical medical equipment.

❏ Do not use this product near automatically controlled devices such as automatic doors or fire alarms. Radio waves

from this product may adversely affect these devices, and could lead to accidents due to malfunction.

Restrictions on copying

Observe the following restrictions to ensure responsible and legal use of your product.

Copying of the following items is prohibited by law:

❏ Bank bills, coins, government-issued marketable securities, government bond securities, and municipal securities

❏ Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid postage

❏ Government-issued revenue stamps, and securities issued according to legal procedure

DS-560 User’s Guide

Safety Instructions

Exercise caution when copying the following items:

❏ Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes, concession

tickets, etc.

❏ Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.

Note:

Copying these items may also be prohibited by law.

Responsible use of copyrighted materials

Products can be misused by improperly copying copyrighted materials. Unless acting on the advice of a knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright holder before copying published material.

Restriction on disassembling and decompiling

You may not disassemble, decompile or otherwise attempt to derive the source code of any software included with this product.

DS-560 User’s Guide

Getting to Know Your Product

Product Parts

Note:

Use all the items that came with your product.

a. scanner cover b. input tray sensor c. page separation lever d. edge guides e. input tray f. cover open lever g. output tray

Note:

Do not touch the input tray sensor. Otherwise, the product may not work correctly.

DS-560 User’s Guide

a. security slot b. USB interface connector c. Connect button d. DC inlet e. connection mode switch

Getting to Know Your Product

a. AC adapter b. AC power cord c. USB cable

DS-560 User’s Guide

Getting to Know Your Product

Status Light

The status light indicates whether the product is operating normally.

a. Error light b. Status light

Indicator status when connecting using a USB cable

Light Indicator Status Meaning

Status (Blue) On The product is ready to scan.

Flashing The product is initializing or scanning.

Status (Blue) and Error (Amber)

Error (Amber) On An error has occurred.

Status (Blue) and Error (Amber)

Flashing (alternately) The firmware is being updated.

Flashing (simultaneously) A paper jam or a double feed has occurred. Set the documents

again.

If the lights continue to flash, a fatal error may have occurred. Contact your local dealer.

& “Problems Indicated by status light” on page 60

Off The product is off.

Indicator status when connecting using a wireless network

Light Indicator Status Meaning

Status (Blue) Flashing The product is initializing or scanning.

DS-560 User’s Guide

Getting to Know Your Product

Light Indicator Status Meaning

Status (White) On The product is ready to scan.

Flashing The product is connecting to a wireless network.

Status (White) and Error (Amber)

Error (Amber) On An error has occurred.

Status (White) and Error (Amber)

White is flashing and amber is on

Flashing (alternately) The product is in standby state for Wi-Fi protected setup (WPS)

Flashing (simultaneously) A paper jam or a double feed has occurred. Set the documents

Off The product is off.

A Wi-Fi connection error has occurred. See the Troubleshooting section in the Network Guide for details on wireless connection problems.

connection or the firmware is being updated.

again.

If the lights continue to flash, a fatal error may have occurred. Contact your local dealer.

& “Problems Indicated by status light” on page 60

Button

The product has three buttons for scanning operations.

Before using these buttons, make sure you have installed your scanning software.

a. P Power Button b. y Stop Button c. ] Start Button

Button Function

P Power Button

Turns the product on if pressed once.

Turns the product off if pressed again.

DS-560 User’s Guide

Button Function

Getting to Know Your Product

y Stop Button

] Start Button

Cancels scanning.

Starts scanning.

You can customize the Start button using Document Capture Pro/Document Capture. & “Document Capture Pro (Windows)/Document Capture (Mac OS X)” on page 43

Interface Switches

These switches are used to change the connection interface and the wireless connection setup.

a. connection mode switch b. Connect button

Parts Function

Connection mode switch Change the connection interface.

USB Set to USB when connecting with a USB cable.

AP mode Set to AP mode when connecting using a direct Wi-Fi connection (access

point mode). See Network Guide for more details.

Wi-Fi Set to Wi-Fi when connecting using Wi-Fi infrastructure mode. See

Network Guide for more details.

Connect button

Use this when setting up a wireless connection. See Network Guide for more details on wireless setup.

Note:

❏ Make sure the connection mode switch is set to the correct position before you start scanning.

❏ Do not move the connection mode switch when the product is operating. If you move the switch, scanning will be

canceled.

❏ If you move the connection mode switch when the product is on, turn off the scanner, set the connection mode switch to

the correct position, and then turn the scanner back on. & “Problems Indicated by status light” on page 60

DS-560 User’s Guide

Getting to Know Your Product

Page Separation Lever

Change the position of the page separation lever depending on the type of document you are going to scan.

Separation feeding You should normally use separation feeding. Documents with multiple

pages are fed one sheet at a time.

& “Loading Documents” on page 17

Non Separation feeding Use this when scanning special documents such as folded documents,

plastic cards, carrier sheets, and so on.

Scanning is performed without separating the document.

& “Loading Cards” on page 21

& “Loading Special Documents” on page 24

DS-560 User’s Guide

Placing Originals on the Product

Loading Documents

Document specifications

The following table provides a list of the paper you can load into the product.

Paper Size Measurements Paper Thickness Paper Type Loading Capacity

Letter

Legal

Business card (horizontal)

210 × 297 mm

(8.3 × 11.7 inches)

215.9 × 279.4 mm

(8.5 × 11 inches)

215.9 × 355.6 mm

(8.5 × 14 inches)

182 × 257 mm

(7.2 × 10.1 inches)

148.5 × 210 mm

(5.8 × 8.3 inches)

128 × 182 mm

(5.0 × 7.2 inches)

105 × 148.5 mm

(4.1 × 5.8 inches)

- 210 g/m - 15 sheets

50 to 209 g/m Plain paper, fine

paper, recycled paper

50 g/m: 70 sheets 80 g/m: 50 sheets 130 g/m: 30 sheets 209 g/m: 15 sheets (The loading capacity varies depending on the paper type.)

See the following for more information on loading special documents such as plastic cards.

& “Loading Cards” on page 21 & “Loading Special Documents” on page 24

You cannot load the following documents:

❏ Thermal paper

❏ Coated paper

❏ Document with an uneven surface

❏ Photos

❏ Document with wet ink

DS-560 User’s Guide

Placing Originals on the Product

❏ Ripped, wrinkled, or curled documents

❏ Document with staples or paper clips (which may damage the paper source)

❏ Documents with holes (not including punched holes)

❏ Bound documents

❏ Documents with carbon paper on the back

❏ Non-paper document (such as clear files)

❏ Transparent documents

❏ Glossy documents

❏ Carbon-less paper

❏ Perforated documents

❏ Document with labels or stickers

Important:

Do not feed photos or valuable original artwork into the scanner directly. Misfeeding may wrinkle or damage the original. When scanning such originals, make sure you use the carrier sheet (sold separately).

Loading a mixture of documents at different sizes

You can load a mixture of documents at different sizes. When loading documents, follow the notes below.

❏ You can load a mixture of documents from A6 to A4/letter size.

❏ Load the documents in the input tray in descending order of paper size with the largest at the back and the smallest

at the front.

❏ Load the documents at the center of the input tray with the edges of the documents aligned.

DS-560 User’s Guide

Placing Originals on the Product

❏ Slide the edge guides to fit the edges of the widest document.

Loading documents

Follow the steps below to load the document.

Open and extend the input tray, and then slide out the output tray and raise and extend the central guide.

Slide the edge guides on the input tray all the way out.

DS-560 User’s Guide

Placing Originals on the Product

Make sure that the page separation lever is lowered.

Load only the first page of your documents into the input tray with the printed side facing down and the top

edge facing into the feeder. Slide the paper into the feeder until it meets resistance.

DS-560 User’s Guide

Note:

❏ Load business cards horizontally.

❏ Align the edges of the documents; otherwise a paper jam may occur.

Placing Originals on the Product

❏ Smooth out the folding lines on the documents before loading them.

Slide the edge guides to fit the edge of the paper.

& “Scanning Using Document Capture Pro/Document Capture” on page 28 & “Scanning Using Epson Scan” on page 30

Loading Cards

Note:

Scan results are not guaranteed for plastic cards with shiny surfaces.

You can load plastic cards with the following specifications into the product.

Type

Plastic card (including embossed cards)

DS-560 User’s Guide

Placing Originals on the Product

Size

Loading capacity 1

Loading direction Horizontal

Paper thickness Up to 1.24 mm thick (including emboss)

* ISO7810 compliant

Follow the steps below to load a plastic card.

Open and extend the input tray, and then slide out the output tray and raise and extend the central guide.

54 × 85.6 mm

(2.1 × 3.3 inches)

Slide the edge guides on the input tray all the way out.

DS-560 User’s Guide

Raise the page separation lever.

Placing Originals on the Product

Load the card into the input tray with the printed side facing down and the top edge facing into the feeder. Slide

the card into the feeder until it meets resistance. Then slide the edge guides to fit the edge of the card.

Note:

You can only scan one card at a time.

DS-560 User’s Guide

Important:

❏ Do not load plastic cards vertically.

Placing Originals on the Product

❏ To scan plastic cards, clear Detect Double Feed in Epson Scan. See the Epson Scan Help for details.

This completes the procedure for loading cards. See the following sections for more information on scanning documents.

& “Scanning Using Document Capture Pro/Document Capture” on page 28 & “Scanning Using Epson Scan” on page 30

Lower the page separation lever after scanning.

Loading Special Documents

Raise the page separation lever to scan paper that has been folded in half, envelopes, or non-standard size documents.

The following table provides a list of supported paper types and sizes.

Paper type Measurements Paper Thickness Loading Capacity

Plain paper, fine paper, recycled paper (long paper)

Width: 52 to 215.9 mm

Length: 356 to 914.4 mm

50 to 130 g/m 1 sheet

Plain paper, fine paper, recycled paper (folded in half)

Envelope

Carrier sheet (sold separately) A8 to A4 50 to 130 g/m

* Envelopes with special shapes cannot be loaded. Depending on the envelope type, it may not be fed correctly. Check before

scanning.

A6 to 215.9 × 355.6 mm

C6: 114 × 162 mm (standard size)

DL: 110 × 220 mm (standard size)

50 to 130 g/m

Up to 0.38 mm thick

Follow the steps below to load a document.

DS-560 User’s Guide

Placing Originals on the Product

Open and extend the input tray, and then slide out the output tray and raise and extend the central guide.

Slide the edge guides on the input tray all the way out.

Raise the page separation lever.

+ 57 hidden pages