®
Color Laser product
No part of this publication may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, mechanical, photocopying, recording, or otherwise, without
the prior written permission of Seiko Epson Corporation. No patent liability is assumed with
respect to the use of the information contained herein. Neither is any liability assumed for
damages resulting from the use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this
product or third partie s for damages, losses, costs, or expenses incur red by purchaser or third
parties as a result of: accide nt, misuse, or abuse of this product or unauthorize d modifications,
repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with
Seiko Epson Corporation’s operating and maintenance instructions.
Seiko Epson Corp oration and its affiliates sha ll not be liable against any d amages or problems
arising from the use of any options or any consumable products other than those designated
as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.
IBM and PS/2 are registered trademarks of International Business Machines Corporation.
Microsoft and Windows are registered trademarks of Microsoft Corporation in the United
States of America and other countries.
Apple and Macintosh are registered trademarks of Apple Computer, Inc.
EPSON is registered a trademark and EPSON AcuLaser is a trademark of Seiko Epson
Corporation.
General Not ice: Other product names used herein are for identification purposes only and may
be trademarks of their respective owners. Epson disclaims any and all rights in those marks.
Copyright © 2005 Seiko Epson Corporation. All rights reserved.
1
Where to Find Information
Safety Instructions Sheet
Provides you with important safety information about this
product. Read this sheet before assembling the product.
Setup Guide
Provides you with information on assembling the product, setting
up the fax basic settings, and installing the software that came
with the product.
User’s Guide (this manual)
Provides you with detailed information on the product’s
functions, optional products, maintenance, troubleshooting, and
technical specifications.
Network Guide
Provides network administrators with information on both the
printer driver and network settings.You need to install this guide
from Network software CD-ROM to your computer’s hard disk
before referring to it.
Basic Operation Guide
Provides you with solutions for paper jam problems about your
product, and information on the control panel, copy and fax
operations you may need to refer to on a regular basis. We
recommend printing this guide and keeping it near the product.
Online Help for product software
Click Help for detailed information and instructions on the
software that controls your product. Online help is automatically
installed when you have installed the software CD-ROM.
2
Note:
The illustrations in this guide are for EPSON AcuLaser CX11F unless
otherwise indicated.
3
Contents
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Warnings, cautions, and notes . . . . . . . . . . . . . . . . . . . . . . . . . 17
Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Important safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Power on/off cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chapter 1 Getting to Know Your Printer
Product Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Front view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Rear view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Inside the product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Scanner parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Options and Consumable Products. . . . . . . . . . . . . . . . . . . . . . . . . . 31
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Consumable products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Product Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
About the EPSON AcuLaser CX11 series . . . . . . . . . . . . . . . . 32
High-quality printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Pre-defined color settings in the printer driver . . . . . . . . . . . 32
Toner save mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Resolution Improvement Technology and
Enhanced MicroGray technology. . . . . . . . . . . . . . . . . . . . . 33
Chapter 2 Printer Features and Various Printing Options
Various Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Fit to page printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Pages per sheet printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Watermark printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
4
Chapter 3 Paper Handling
Paper Sources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
MP tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Optional 500-Sheet Paper Cassette Unit . . . . . . . . . . . . . . . . . .38
Selecting a paper source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
MP tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Optional Paper Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Output tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Printing on Special Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
EPSON Color Laser Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
EPSON Color Laser Transparencies . . . . . . . . . . . . . . . . . . . . .48
EPSON Color Laser Coated Paper. . . . . . . . . . . . . . . . . . . . . . .50
Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Thick paper and extra thick paper. . . . . . . . . . . . . . . . . . . . . . .54
Loading a custom paper size . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Chapter 4 Using the Printer Software with Windows
About the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Accessing the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Making Changes to Printer Settings. . . . . . . . . . . . . . . . . . . . . . . . . .58
Making the print quality setting. . . . . . . . . . . . . . . . . . . . . . . . .58
Duplex printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Resizing printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Modifying the print layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Using a watermark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Making Extended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Making Optional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Setting information about consumables . . . . . . . . . . . . . . . . . .82
Monitoring Your Printer Using EPSON Status Monitor 3 . . . . . . .83
Installing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . . .83
Accessing EPSON Status Monitor 3. . . . . . . . . . . . . . . . . . . . . .87
Getting printer status details . . . . . . . . . . . . . . . . . . . . . . . . . . .88
Order Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Setting Monitoring Preferences . . . . . . . . . . . . . . . . . . . . . . . . .92
5
Status Alert window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Job Management function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Stopping monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Monitored Printers settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Setting Up the USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Uninstalling the printer driver . . . . . . . . . . . . . . . . . . . . . . . . 104
Uninstall the USB device driver . . . . . . . . . . . . . . . . . . . . . . . 107
Sharing the Printer on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Sharing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Setting up your printer as a shared printer . . . . . . . . . . . . . . 110
Using an additional driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Setting up clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Installing the printer driver from the software
CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Chapter 5 Using the Printer Software with Macintosh
About the Printer Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Accessing the printer driver . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Making Changes to Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . 126
Making the print quality settings . . . . . . . . . . . . . . . . . . . . . . 126
Modifying the print layout . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Duplex printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Making Extended Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Monitoring Your Printer using EPSON Status Monitor 3 . . . . . . 138
Accessing EPSON Status Monitor 3 . . . . . . . . . . . . . . . . . . . . 138
Getting printer status details. . . . . . . . . . . . . . . . . . . . . . . . . . 140
Setting Monitoring Preferences. . . . . . . . . . . . . . . . . . . . . . . . 142
Status Alert window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Using the Job Management function . . . . . . . . . . . . . . . . . . . 145
Setting Up the USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Canceling Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Uninstalling the Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Sharing the Printer on a Network . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Sharing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
6
Chapter 6 Scanning
About the Scanner Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
EPSON Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150
TWAIN-compliant applications. . . . . . . . . . . . . . . . . . . . . . . .151
Accessing EPSON Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .152
Setting Your Originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Document table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154
Auto Document Feeder (fax model only) . . . . . . . . . . . . . . . .159
Scanning an Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162
Saving a Scanned Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164
From a TWAIN-compliant application. . . . . . . . . . . . . . . . . .164
Using EPSON Scan directly . . . . . . . . . . . . . . . . . . . . . . . . . . .166
Selecting the Scanning Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169
Choosing appropriate scanning mode . . . . . . . . . . . . . . . . . .169
Changing the scanning mode. . . . . . . . . . . . . . . . . . . . . . . . . .171
Making Changes to Scanner Settings . . . . . . . . . . . . . . . . . . . . . . . .171
Make suitable settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Create beautiful reproductions. . . . . . . . . . . . . . . . . . . . . . . . .183
Scan multiple images simultaneously. . . . . . . . . . . . . . . . . . .188
Using the Preview Window in EPSON Scan. . . . . . . . . . . . . . . . . .193
Preview images. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Using marquees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
Uninstalling the Scanner Software . . . . . . . . . . . . . . . . . . . . . . . . . .199
Using the Start Button on the Control Panel . . . . . . . . . . . . . . . . . .202
Scanning to your computer. . . . . . . . . . . . . . . . . . . . . . . . . . . .202
Assigning a different application on Windows. . . . . . . . . . .205
Canceling Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Scanning in a Network Environment. . . . . . . . . . . . . . . . . . . . . . . .210
Starting EPSON Scan settings. . . . . . . . . . . . . . . . . . . . . . . . . .210
Scanning an image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
Setting up a client computer. . . . . . . . . . . . . . . . . . . . . . . . . . .214
Using the Application Software . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
Software information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221
Accessing the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
7
Chapter 7 Copying
Setting Originals to Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Basic Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Canceling Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Making Changes to Copy Settings. . . . . . . . . . . . . . . . . . . . . . . . . . 234
Changing the number of copies . . . . . . . . . . . . . . . . . . . . . . . 234
Selecting the paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Adjusting the density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Adjusting the contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Adjusting the RGB color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Specifying the zoom ratio. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Making 2 pages per sheet copies. . . . . . . . . . . . . . . . . . . . . . . 241
Reset the copy settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Restrictions on Copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Chapter 8 Faxing (Fax Model Only)
Setting Originals to Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Sending Faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Basics of sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Sending faxes using the speed-dial function. . . . . . . . . . . . . 248
Sending faxes using the one-touch function . . . . . . . . . . . . . 250
Sending faxes using group-dial function. . . . . . . . . . . . . . . . 251
Receiving Faxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Output paper size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Basics of receiving faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Receiving faxes when you hear fax tones . . . . . . . . . . . . . . . 256
Receiving faxes using fax polling . . . . . . . . . . . . . . . . . . . . . . 256
Making Changes to Fax Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Selecting the appropriate settings. . . . . . . . . . . . . . . . . . . . . . 257
Document size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Image quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Polling Reception. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Overseas transmission mode. . . . . . . . . . . . . . . . . . . . . . . . . . 259
Changing outgoing faxes settings. . . . . . . . . . . . . . . . . . . . . . 260
Changing incoming faxes settings . . . . . . . . . . . . . . . . . . . . . 262
8
Managing Communication Setup Function . . . . . . . . . . . . . . . . . .263
Printing report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263
Fax Job Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266
Canceling a fax job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .266
Registering Recipients. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .267
Using the EPSON Speed Dial Utility
(for Windows only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .267
Using the Setup menu on the control panel . . . . . . . . . . . . . .271
Chapter 9 Using the Control Panel
Selecting a Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282
Mode Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283
Print mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283
Copy mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284
Fax mode (fax model only) . . . . . . . . . . . . . . . . . . . . . . . . . . . .285
Scan mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286
Using the Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287
When to make Setup menu settings . . . . . . . . . . . . . . . . . . . .287
How to access the Setup menu settings . . . . . . . . . . . . . . . . .288
Setting menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290
Information Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290
Tray Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292
Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293
Reset Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295
Support Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296
Printer Adjust Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296
USB Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .298
Network Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
Basic Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299
Transmission Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300
Reception Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300
Speed Dial Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301
Communication Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .301
Factory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Copy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
Scan Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302
9
Printing a Status Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Canceling a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Canceling printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Canceling scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Canceling copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Canceling faxing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306
Status and Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Printer error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308
Scanner error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Fax error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
Copier error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
System error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Chapter 10 Installing Options
Optional Paper Cassette Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Installing the optional paper cassette unit. . . . . . . . . . . . . . . 325
Removing the optional paper cassette unit. . . . . . . . . . . . . . 329
Memory Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Installing a memory module . . . . . . . . . . . . . . . . . . . . . . . . . . 330
Removing a memory module . . . . . . . . . . . . . . . . . . . . . . . . . 334
Chapter 11 Maintenance and Transportation
Replacement Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Toner Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Replacing a toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
Photoconductor Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Handling precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341
Replacing the photoconductor unit . . . . . . . . . . . . . . . . . . . . 342
Cleaning the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349
Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Cleaning the print head . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Cleaning the exposure window . . . . . . . . . . . . . . . . . . . . . . . 354
Cleaning the document table. . . . . . . . . . . . . . . . . . . . . . . . . . 354
10
Cleaning the ADF pickup roller. . . . . . . . . . . . . . . . . . . . . . . .355
Transporting the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .356
For long distances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .356
For short distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .357
Finding a place for the product . . . . . . . . . . . . . . . . . . . . . . . .360
Chapter 12 Other Problems
Clearing Jammed Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .362
Precautions for clearing jammed paper . . . . . . . . . . . . . . . . .362
Jam C (cover C) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .363
Jam E (cover E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .367
Jam F (cover F) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .368
Jam MP (MP tray). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .373
Jam LC/G (optional paper cassette and cover G) . . . . . . . . .375
When transparencies are jammed at the MP tray . . . . . . . . .378
Paper jams in the Auto Document Feeder . . . . . . . . . . . . . . .380
Paper Handling Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .382
Paper does not feed properly . . . . . . . . . . . . . . . . . . . . . . . . . .382
Problems Using Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .383
Paper does not feed from the optional paper cassette . . . . .384
Feed jam when using the optional paper cassette . . . . . . . . .384
An installed option cannot be used . . . . . . . . . . . . . . . . . . . . .385
Correcting USB Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .385
USB connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .385
Windows operating system . . . . . . . . . . . . . . . . . . . . . . . . . . .386
Printer software installation . . . . . . . . . . . . . . . . . . . . . . . . . . .386
Printing a Status Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .392
Chapter 13 Printing Problems
Printer Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .394
The Print light does not turn on. . . . . . . . . . . . . . . . . . . . . . . .394
The product does not print (Print light off) . . . . . . . . . . . . . .394
The Print light is on but nothing prints. . . . . . . . . . . . . . . . . .395
The Order Online function does not work . . . . . . . . . . . . . . .396
11
Information about consumables on the screen may differ
slightly from the actual consumables . . . . . . . . . . . . . . . . 396
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Printout is garbled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Color Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
Cannot print in color. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 397
The printout color differs when printed from different
printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
The color looks different from what you see on
the computer screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399
Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
The background is dark or dirty . . . . . . . . . . . . . . . . . . . . . . . 400
White dots appear in the printout. . . . . . . . . . . . . . . . . . . . . . 400
Print quality or tone is uneven . . . . . . . . . . . . . . . . . . . . . . . . 401
Half-tone images print unevenly . . . . . . . . . . . . . . . . . . . . . . 401
Toner smudges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Areas are missing in the printed image . . . . . . . . . . . . . . . . . 403
Completely blank pages are output . . . . . . . . . . . . . . . . . . . . 404
The printed image is light or faint . . . . . . . . . . . . . . . . . . . . . 405
The non-printed side of the page is dirty . . . . . . . . . . . . . . . 406
Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Print quality decreased. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 406
Insufficient memory for current task . . . . . . . . . . . . . . . . . . . 407
Insufficient memory to print all copies . . . . . . . . . . . . . . . . . 407
Chapter 14 Scanning Problems
Scanner Operational Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
The Print light does not come on.. . . . . . . . . . . . . . . . . . . . . . 408
The product does not scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Pressing the Start button does not start scanning. . . . . . . . . 409
Pressing the Start button in a Mac OS X environment
starts the Classic mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
You cannot scan multiple images. . . . . . . . . . . . . . . . . . . . . . 410
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
You cannot start EPSON Scan. . . . . . . . . . . . . . . . . . . . . . . . . 410
The scanner software does not work properly. . . . . . . . . . . 411
Scanned Image Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412
12
The edges of a document are not scanned.. . . . . . . . . . . . . . .412
The scanned area is inappropriate. . . . . . . . . . . . . . . . . . . . . .412
Document is not scanned or only a few dots appear as
the scanned image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .413
A line of dots is always missing from the scanned
image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .413
A line of dots always appears in the scanned image. . . . . . .413
Black vertical lines appear on the scanned image or
the image is all black.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .413
When scanning an original, straight lines in the image
come out jagged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .414
The image is distorted or blurred. . . . . . . . . . . . . . . . . . . . . . .414
Colors are patchy or distorted at the edges of the image. . .415
The image is dark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .415
Moiré (cross-hatch) patterns appear in the scanned
image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .416
Poor character recognition during OCR scanning. . . . . . . . .417
The image is larger or smaller than the original.. . . . . . . . . .417
Scanned images cannot be printed or come out garbled
when printed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .417
Colors differ from the original.. . . . . . . . . . . . . . . . . . . . . . . . .418
Images cannot be located properly in the Thumbnail
preview.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .419
The scanned image differs from the original.. . . . . . . . . . . . .419
Color Matching Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .420
Colors on your monitor are different from those in
the original image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .420
Printed colors are different from those in the original
image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .420
ADF Scanning Problems (Fax Model only) . . . . . . . . . . . . . . . . . . .421
A blank copy is output even though an original is set on
the Auto Document Feeder during scanning. . . . . . . . . . .421
You cannot scan using the Auto Document Feeder. . . . . . . .421
Paper jams in the Auto Document Feeder.. . . . . . . . . . . . . . .422
You cannot scan multiple documents. . . . . . . . . . . . . . . . . . .423
13
Chapter 15 Copying Problems
Copy Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
The product does not copy . . . . . . . . . . . . . . . . . . . . . . . . . . . 424
Copy Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
Printout is not fine enough . . . . . . . . . . . . . . . . . . . . . . . . . . . 425
The information on the back side or background color is
printed on the copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 426
Copies are blank, or images are missing or faded . . . . . . . . 427
Improving copy quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427
Completely blank pages are output . . . . . . . . . . . . . . . . . . . . 428
The background is dark and dirty . . . . . . . . . . . . . . . . . . . . . 428
Black vertical lines appear on the scanned image or
the image is all black. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429
The scanned area is inappropriate.. . . . . . . . . . . . . . . . . . . . . 429
A blank copy is output even though an original is set on
the Auto Document Feeder during scanning. . . . . . . . . . 429
ADF Copying Problems (Fax Model Only) . . . . . . . . . . . . . . . . . . 430
Paper jams in the Auto Document Feeder. . . . . . . . . . . . . . . 430
You cannot scan using the Auto Document Feeder. . . . . . . 432
High quality color copy stops halfway . . . . . . . . . . . . . . . . . 432
Chapter 16 Faxing Problems
Sending and Receiving Faxes Problems . . . . . . . . . . . . . . . . . . . . . 433
The document stops feeding during faxing . . . . . . . . . . . . . 433
The product is receiving faxes but not sending them . . . . . 434
Outgoing fax calls keep dialing. . . . . . . . . . . . . . . . . . . . . . . . 434
Faxes you send are not arriving . . . . . . . . . . . . . . . . . . . . . . . 434
Incoming fax calls are not being answered . . . . . . . . . . . . . . 435
Faxes are transmitting or being received very slowly . . . . . 435
A blank copy is output even though an original is set on
the Auto Document Feeder during scanning. . . . . . . . . . 436
Time setting is incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Black vertical lines appear on the scanned image or
the image is all black. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
The scanned area is inappropriate.. . . . . . . . . . . . . . . . . . . . . 437
14
Faxes are not printing or are printing incorrectly . . . . . . . . .437
Received faxes are too light or are printing only on half
of the page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .437
Reports are not printing correctly . . . . . . . . . . . . . . . . . . . . . .438
Appendix A Customer Support
Contacting Customer Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .439
Technical Support Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .440
Appendix B Technical Specifications
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .441
Available paper types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .441
Paper that should not be used . . . . . . . . . . . . . . . . . . . . . . . . .442
Printable area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .443
Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .443
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .443
Environmental . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .447
Mechanical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .447
Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .448
Standards and approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .449
Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .451
USB interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .451
Ethernet interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .452
Options and Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .453
Optional 500-Sheet Paper Cassette Unit . . . . . . . . . . . . . . . . .453
Memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .454
Toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .454
Photoconductor unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .455
Appendix C Working with Fonts
EPSON BarCode Fonts (Windows Only). . . . . . . . . . . . . . . . . . . . .457
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .459
Installing EPSON BarCode Fonts. . . . . . . . . . . . . . . . . . . . . . .459
15
Printing with EPSON BarCode Fonts. . . . . . . . . . . . . . . . . . . 460
BarCode Font specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . 465
Appendix D Notices
Notice for Windows XP Service Pack 2 Users . . . . . . . . . . . . . . . . 476
Unblocking EEventManager . . . . . . . . . . . . . . . . . . . . . . . . . . 476
Unblocking LicenseCheck . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477
Notice for EPSON AcuLaser CX11NF or EPSON AcuLaser
CX11F Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478
Sending Faxes by Dialing from a Telephone. . . . . . . . . . . . . 478
Receiving Faxes When You Hear Fax Tones. . . . . . . . . . . . . 478
Receiving Faxes Using Fax Polling. . . . . . . . . . . . . . . . . . . . . 478
Paper Sources When Receiving Faxes . . . . . . . . . . . . . . . . . . 479
Printing Fax Sender Information. . . . . . . . . . . . . . . . . . . . . . . 479
Glossary
Index
16
Safety Information
Warnings, cautions, and notes
Warnings
must be followed carefully to avoid bodily injury.
w
Cautions
must be observed to avoid damage to your equipment.
c
Notes
contain important information and useful tips on the operation of your
product.
17
Safety precautions
Be sure to follow the precautions carefully to ensure safe, efficient
operation:
❏ Because the product weighs approximately 33.1 kg (73 lb) for
EPSON AcuLaser CX11NF/CX11F, and 30.9 kg (68.1 lb) for
EPSON AcuLaser CX11N/CX11, excluding consumable
products, one person should not lift or carry it. Two people
should carry the product, lifting it by the correct positions as
shown below.
18
Warning:
Be very careful when lifting the product as the rear side is
w
heavier than the front.
❏ Be careful not to touch the fuser, which is marked CAUTION
HIGH TEMPERATURE, or the surrounding areas. If the product
has been in use, the fuser and the surrounding areas may be
very hot.
b
*
a
a
*
* CAUTION HIGH TEMPERATURE
c
19
a. fuser unit
b. cover B
c. cover C
❏ Do not insert your hand deep into the fuser unit as some
components are sharp and may cause injury.
❏ Avoid touching the components inside the product unless
instructed to do so in this guide.
❏ Never force the product’s components into place. Although
the product is designed to be sturdy, rough handling can
damage it.
❏ When handling a toner cartridge, always place them on a
clean, smooth surface.
❏ Do not attempt to modify a toner cartridge or take them apart.
They cannot be refilled.
❏ Do not touch the toner. Keep the toner away from your eyes.
❏ Do not dispose of used toner cartridge, photoconductor units,
or fuser units in fire, as they can explode and cause injury.
Dispose of them according to local regulations.
❏ If toner is spilled, use a broom and dustpan or a damp cloth
with soap and water to clean it up. Because the fine particles
can cause a fire or explosion if they come into contact with a
spark, do not use a vacuum cleaner.
❏ Wait at least one hour before using a toner cartridge after
moving it from a cool to a warm environment to prevent
damage from condensation.
20
❏ When removing the photoconductor unit, avoid exposing it
to room light for more than five minutes. The unit contains a
blue-colored light-sensitive drum. Exposure to light can
damage the drum, causing dark or light areas to appear on
the printed page and reducing the service life of the drum. If
you need to keep the unit out of the product for long periods,
cover it with an opaque cloth.
❏ Be careful not to scratch the surface of the drum and belt.
When you remove the photoconductor unit from the product,
always place the unit on a clean, smooth surface. Avoid
touching the drum, since oil from your skin can permanently
damage its surface and affect print quality.
❏ To get the best print quality, do not store the photoconductor
unit in an area subject to direct sunlight, dust, salty air, or
corrosive gases (such as ammonia). Avoid locations subject to
extreme or rapid changes in temperature or humidity.
❏ Be sure to keep consumable components out of the reach of
children.
❏ Do not leave jammed paper inside the product. This can cause
the product to overheat.
❏ Avoid sharing outlets with other appliances.
❏ Use only an outlet that meets the power requirements of this
product.
Important safety instructions
❏ Connect your product to an electrical outlet that meets the
power requirements of this product. Your product’s power
requirements are indicated on a label attached to the product.
If you are not sure of the power supply specifications in your
area, contact your local power company or consult your
dealer.
21
❏ If you are unable to insert the AC plug into the electrical
outlet, contact an electrician.
❏ Adjust only those controls that are covered by the operating
instructions. Improper adjustment of other controls may
result in damage that requires repair by a qualified service
representative.
ENERGY STAR
The International
a voluntary partnership with the computer and office equipment
industry to promote the introduction of energy-efficient personal
computers, monitors, printers, fax machines, copiers, scanners,
and multifunction devices, and in an effort to reduce air pollution
caused by power generation. Their standards and logos are
uniform among participating nations.
®
Compliance
As an International ENERGY STAR® Partner,
Epson has determined that this product meets the
International
for energy efficiency.
ENERGY STAR
ENERGY STAR
®
Office Equipment Program is
®
Program guidelines
Power on/off cautions
Do not turn off the product:
❏ After turning on the product, wait until Ready appears in
the LCD panel.
22
❏ While the Print light is flashing.
❏ While the Data light is on or flashing.
❏ While printing.
Chapter 1
Getting to Know Your Printer
Product Parts
Front view
a
l
k
j
i
h
1
1
1
1
1
b
1
c
d
e
f
g
1
1
a. Auto Document Feeder (fax model only)
b. stopper (fax model only)
c. output tray
d. extension tray
e. control panel
f. cover A
g. MP tray
Getting to Know Your Printer 23
1
1
1
1
h. power switch
i. option cover
j. cover B
k. cover C
l. ADF cover (fax model only)
Rear view
a
h
g
b
c
d
f
a. cover F
b. USB interface connector
c. telephone interface connectors (fax model only)
- LINE: Connects with the phone cord.
- EXT: Connects with an attached phone.
d. network interface connector
(EPSON AcuLaser CX11NF/CX11N only)
e. AC inlet
f. cover E
24 Getting to Know Your Printer
e
g. handle
h. cleaner cover
1
Inside the product
a
f
a. fuser unit
b. photoconductor unit access lever
c. photoconductor unit
d. cleaning knob access lever
e. toner cartridge
f. paper guides (MP tray)
1
1
1
b
c
d
1
1
e
1
1
1
1
1
Getting to Know Your Printer 25
1
Scanner parts
c
a. document cover
b. document table
c. transportation lock
a
b
26 Getting to Know Your Printer
Control panel
1
ba c d f
p
a. One Touch Dial
button A, B, C
(fax model only)
b. Data light
(Yellow)
o
n
g h
e
l
m
Use these buttons to transmit a fax to a
registered fax number assigned to the
corresponding button. Available from
any mode.
Flashes when the product is processing
data.
k
i
j
1
1
1
1
1
1
1
Getting to Know Your Printer 27
1
1
1
1
c. Error light
(Red)
d. LCD panel Displays product status messages,
On or flashes when an error has
occurred.
- On when an error has occurred that
requires operator intervention. The
product will automatically recover
when the cause of the error is resolved.
- Flashing 1 (blinks at 0.3 second
intervals)
Indicates an error has occurred that can
be recovered by pressing either the
x B&W Start or x Color Start button.
- Flashing 2 (blinks at 0.6 second
intervals)
Indicates an error has occurred that
requires operator intervention and the
x B&W Start or x Color Start button to
be pressed after resolving the error.
guidance information, and various
mode settings.
e. l Left/ r Right
button
u Up/ d Down
button
Use these buttons to sequentially
display previous or next setting values.
The r Right button is also used as the OK
button to set and register a setting item.
Also, the l Left button can be used to
move the cursor one character left and
overwrite mistakenly entered data.
Use these buttons to sequentially
display previous or next menu items.
For instructions on how to use these
buttons, see “Using the Setup Menu” on
page 287.
28 Getting to Know Your Printer
f. Advanced/Menu
button
g. Speed dial button
(fax model only)
h. Pause/Redial
button (fax model
only)
Use this button to display the advanced
menu for each mode.
Use this button to display a list of
registered recipients in the LCD panel.
Use this button to insert a pause into fax
dialing, or redial to the same fax number
called previously.
1
1
1
i. x B&W Start
button, x Color
Start button
j. y Cancel button Use this button to stop scanning
k. Numeric keypad Used to enter the number of copies or a
Use these buttons to start a
black-and-white or color copy, scan, or
fax transmission.
When the error light is flashing, pressing
this button clears the error and switches
the product to ready status.
operation, or cancel copy, fax
transmission and print job.
Pressing it once cancels the current job.
Pressing and holding it for more than
three seconds in Print mode deletes all
print jobs from the product memory.
zoom value in Copy mode. Also, enters
numeric values, such as the Time Setting
used in fax communications, in Setup
mode.
# hash and ✽ asterisk buttons can be
used in Fax mode.
1
1
1
1
1
1
1
Getting to Know Your Printer 29
1
1
l. Reset button Use this button to reset the selected
setting item or mistakenly entered
values to the default value. Press and
hold it for more than three seconds to
delete all setting items to their default
values. Also, used as a delete button to
delete one character from the entered
data when entering a recipient fax
number in Fax mode.
m. Setup light On when the product is in Setup mode.
n. Setup button Use this button to switch to the Setup
mode.
o. Mode buttons Use these buttons to switch to the
corresponding mode.
p. Mode lights On when the corresponding mode
(Print, Copy, Fax, or Scan) is selected.
When the Print light is on, the product is
in Print mode and ready to receive and
print data.
30 Getting to Know Your Printer
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