Epson AcuLaser C9200N Service Manual
SERVICE MANUAL
A3 Color Laser Printer
EPSON AcuLaser C9200N
Manual Configuration
Symbols Used in this Manual
Indicates an operating or maintenance procedure, practice or
C H E C K
P O I N T
A D J U S T M E N T
R E Q U I R E D
condition that, if not strictly observed, would result in injury or loss
of life.
This manual consists of the following seven chapters:
CHAPTER 1 PRODUCT DESCRIPTIONS
Describes the main features, basic specifications, consumable produ cts,
periodic replacement parts, and controller interface of the product.
CHAPTER 2 OPERATING PRINCIPLES
Describes each mechanism configurations and explains fundamental
operating principle of major components including the control system.
CHAPTER 3 TROUBLESHOOTING
Describes the troubleshooting procedures that can help you diagnose and
resolve problems. The problems are sorted by displayed error codes and
phenomena of abnormal image output.
CHAPTER 4 DISASSEMBLY/ASSEMBLY
Describes the step-by-step procedures for disassembling and assembling
of the product.
CHAPTER 5 ADJUSTMENT
Describes the settings and the adjustments to be performed during the
maintenance work.
CHAPTER 6 MAINTENANCE
Describes preventive maintenance procedures.
CHAPTER 7 APPENDIX
Provides the additional information such as panel operations, connector
pin layouts, parts list, and exploded diagrams for reference.
Indicates an operating or maintenance procedure, practice or
condition that, if not strictly observed, could result in injury or loss
of life.
Indicates an operating or maintenance procedure, practice or
condition that, if not strictly observed, could result in personal
injury or may cause damage to, or destruction of equipment.
Indicates a prohibited action during maintenance work.
Indicates a mandatory action during maintenance work.
Indicates an operating or maintenance procedure, practice or
condition that is necessary to accomplish a task efficiently .
Provides addi tional information that is related to a specific
subject, or comment on the results achieved through a previous
action.
Indicates a product reassembly procedure, practice or condition
that must be executed in accordance with the specified standards to
maintain the product’s quality.
Various symbols are used throughout this manual either to provide additional
information on a specific topic or to warn of possible danger present during a
procedure or an action. Be sure to read and understand the information with these
symbols.
Indicates an operating or maintenance procedure, practice or
condition that must be executed in accordance with the specified
standards to maintain the product’s quality.
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Safety-related Symbols
Safety
Right Door SW
Front Door SW
Front Door SW
Main Power Switch Sleep Relay Heater Relay
1
2
3
Front Door SW
/Right Door SW
Main DC Power
Supply
Sub DC Power
Supply
24V
3.3V
5V
Power supply to board
Front Door SW
4
5
Indicates an operating or maintenance procedure, practice or
condition that, if not strictly observed, would result in injury or loss
of life.
Indicates an operating or maintenance procedure, practice or
condition that, if not strictly observed, could result in injury or loss
of life.
Indicates an operating or maintenance procedure, practice or
condition that, if not strictly observed, could result in personal
injury or may cause damage to, or destruction of equipment.
Safety Equipment
Location of Safety Equipment
Safety System Wiring Schematic
Never deactivate the safety equipment installed on the product for
any reason whatsoever. (e.g. Making a connection circuit bypasses
the safety equipment.)
List of Safety Equipment
Name Function/Purpose
Interlock switch (Front Door
SW/Right Door SW)
Interlock switch (Front Door
SW)
Shuts off 24 V DC power line when the Front Door or Right Door
is opened.
Shuts off 5V/3.3V DC power line when the Front Door is opened.
4039T2C133AA
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Laser Beam
Laser Openings
Laser Opening Location
Handling Precautions
Disassembling and adjustment procedures not specified herein
may result in hazardous radiation exposure.
Do not d isassemb le or at tempt to adjust the PH unit for any
reason whatsoever. When the PH unit malfunctions, replace it
with a new one.
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Prohibited Matters
Never deactivate the safety equipment installed on the product for any reason
whatsoever.
Never modify the safety equipment or replace it with part not approved by
EPSON. Doing so may cause the safety functions to stop working properly, and
may result in fire or injury.
Never modify the product. If you are instructed to do so, however, fully
understand the instruction and perform the modification.
To prevent an electric shock, burn, injury, etc., always turn the
printer off and unplug the power cord before starting maintenance
work. When the power supply cable must be connected to measure
voltage or for any other task, strictly follow the instructions and use
extreme caution in working on electronic components.
Pay particular attention to the high-voltage part indicated with the
symbol on the left.
Do not touch the high temperature parts indicated with the symbol
on the left. Those parts are extremely hot immediately after use. If
you need to replace those parts, leave the printer until it cools.
Connect the printer to an electrical outlet that matches the printer’s
rated voltage and power requirements.
Do not connect any other devices to the electrical outlet supplying
the printer. Doing so can cause overloading of the electrical circuit
and may cause a fire.
Do not use extension cords or power adapters to plug multiple
devices into the same outlet. Power plug and electrical outlet should
be free from dust or foreign objects.
The printer should be properly grounded to prevent electric shock.
The grounding terminal should be one of the followings:
a. One of the electrical outlet
b. One that is grounded by a D-type grounding construction.
(The former third-type grounding construction; grounding
resistance under 100 Ω).
Power cord should not be deformed or damaged. If the cord is
damaged, replace it with a new one dedicated for the product.
Use the specified service parts for repair and maintenance.
When using compressed air products; such as air duster, for
cleaning during repair and maintenance, the use of such products
containing flammable gas is prohibited.
After replacing the Fuser Unit or any other parts to which AC
voltage is applied, be sure to check the part is properly installed and
the connecting cables are not caught between metal parts.
Otherwise a fire or an electric shock may occur.
Fuse on the Power Supply Unit must not be replaced under any
circumstances.
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Before performing repair and maintenance work, read and
understand the documents of the product (e.g. service manual).
Be sure to follow the specified steps and use the prescribed tools
described in the documents.
When disassembling or assembling the product, make sure to wear
gloves to avoid injury from metal parts with sharp edges.
Take care not to drop any screws, washers, or clips inside the
printer body. Should it fall in, do not boot up your printer until the
part has been safely removed.
After reassembling the printer, make sure all the parts and the
screws are put back in place and the cables are not caught between
metal parts.
Do not use vacuum cleaner for home use to clean up spills of
powdered toners. The very fine particles can cause fire/explosion.
Sweep them thoroughly with a broom or wipe them with a cloth
moistened with neutral detergent. If a large amount of toner is
spilled, use a toner vacuum designed specifically to clean toner.
Ozone gas is generated by the printer as a by-product of the
printing process. The amount of gas is too small to be harmful,
however, some users may feel uncomfortable under the following
conditions. It is desirable to advice the users to ventilate the room
when using the printer.
When using the printer for a long period of time in a room with
poor ventilation.
When printing a large amount of documents at a time.
When using multiple printers in the same room.
In order to protect sensitive microprocessors and circuitry, use
static discharge equipment, such as anti-static wrist straps, when
accessing internal components.
Though toner and developer are safe for human body, they may
cause irritation to skin and eyes. If toner gets into your eyes, wash it
away immediately with water. If irritation continues, see a physician.
If toner gets in your mouth, rinse immediately with plenty of water.
If swallowed, induce vomiti ng and consult a physician.
Do not throw used toner cartridges or toner into the flames.
Do not use thinner or alcohol when cleaning the product as it may
result in discoloration or deformation.
Make sure an antivirus software is installed on the computer used
for service support. Be sure to have the latest virus definition file for
the software.
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This manual is revised when the system, component, or part of the product is modified as a result of continuing improvements to the product’s performance and fu nctions.
Revision History
See the table below for recent updates.
Revision Date of Issue Description
A July 25, 2008 First Release
B October 14, 2008 Revision:
Chapter 2
2.2.2 Parts layout drawing: revised the contents partially.
Chapter 3
Table 3-17 Error Code List: revised the contents partially.
Revised E555.
Chapter 5
Table 5-3 Update method for Firmware: revised the contents.
Chapter 7
In 7.2 Wiring Diagram: added connector CNDM3.
7.5.5 Maintenance Status Sheet: revised the contents partially.
C May 17, 2010 Revision:
Chapter 1
1.2.1 Error Message and Troubleshooting was added.
1.2.2 Warning Message and Troubleshooting was added.
Chapter 3
3.3.4 Other Errors was added.
Chapter 4
Mechanical Control Board (PWB-M): revised the assembling directions partially.
D September 8, 2010 Revision:
Chapter 3
3.3.2 Solution to Engine-Related Error revised the contents partially. (E553)
Chapter 7
7.6 Exploded Diagram / Parts List: revised the contents partially.
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Contents
Chapter 1PRODUCT DESCRIPTION
1.1 Product Specifications........................................................... ............................. 12
1.1.1 Basic Specifications................................................................................. 12
1.1.2 Paper Specifications ................................................................................ 17
1.1.3 Replacement Parts................................................................................... 20
1.1.4 Controller Specifications......................................................................... 21
1.2 List of Printer Messages..................................................................................... 22
1.2.1 Error Message and Troubleshooting ....................................................... 25
1.2.2 Warning Message and Troubleshooting.................................................. 28
Chapter 2OPERATING PRINCIPLES
2.1 Print Process....................................................................................................... 32
2.2 Operating Principle of Main Unit Mechanism................................................... 33
2.2.1 Center cross section................................................................................. 33
2.2.2 Parts layout drawing................................................................................ 35
2.2.3 PH Unit........................................ .................................. .......................... 38
2.2.4 Photoconductor Unit section (PU section).............................................. 41
2.2.5 Photo Conductor section.......................................................................... 43
2.2.6 Charge Corona section ............................................................................ 44
2.2.7 Developing section.................................................................................. 46
2.2.8 Toner Supply section........................................................................ ....... 51
2.2.9 Transfer Corona section .......................................................................... 54
2.2.10 Toner Collecting section........................................................................ 63
2.2.11 Paper feed section (Standard Cassette)............... .................................. . 66
2.2.12 Bypass section (MP tray)....................................................................... 69
2.2.13 Registration Roller section................ .................................. .................. 72
2.2.14 Fusing section...................................................................... .................. 74
2.2.15 Paper exit section............................................. .................................. .... 81
2.2.16 Image stabilization control............. ....................................................... 82
2.2.17 Life management................................................ .................................. . 83
2.3 Operating principle of Option mechanism ......................................................... 85
2.3.1 Optional Cassette..................................................................................... 85
2.3.2 Duplex Unit............................................................................................. 89
2.4 Other Control............................... ................................................................ ....... 94
2.4.1 Fan Control.............................................................................................. 94
2.4.2 Engine Section Parts Operated When the Main Power Switch is Turned ON
95
Chapter 3Troubleshooting
3.1 Overview............................................................................................................ 97
3.1.1 Procedure Outline for Troubleshooting................................................... 97
3.1.2 Preliminary Check................................................................................... 97
3.1.3 Precautions in Performing Troubleshooting Work ................................. 98
3.1.4 Troubleshooting Flowchart ..................................................................... 98
3.2 Jam Display........................................................................................................ 99
3.2.1 Checking a paper jam type and jammed location.................................... 99
3.2.2 Sensor layout......................................................................................... 101
3.2.3 Solution ..................................................... .................................. .......... 102
3.3 Service Call Error............................................................................................. 107
3.3.1 Error code.............................................................................................. 107
3.3.2 Solution to Engine-Related Error.......................................................... 113
3.3.3 Controller Related Error............................................. ........................... 129
3.3.4 Other Errors................................................................................. .......... 131
3.4 Power supply trouble........................................................................................ 134
3.4.1 Machine is not energized at all (PU1 operation check)......................... 134
3.4.2 Control panel indicators do not light..................................................... 134
3.4.3 Fusing Heaters do not operate............................................................... 135
3.4.4 Power is not supplied to option ............................................................. 135
3.5 Image quality problem...................................................................................... 136
3.5.1 Initial Check Items ................................................................................ 136
3.5.2 Image Trouble List.............. .................................................................. 136
3.5.3 Solution ..................................................... .................................. .......... 139
Chapter 4DISASSEMBLY AND ASSEMBLY
4.1 Preliminary Check............................................................................................ 157
4.1.1 Tool List................................................................................................ 157
4.1.2 Parts/Units that Should Not be Disassembled....................................... 157
4.1.3 How to Read this Chapter .................................................................... 158
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4.2 List of Disassembly/Reassembly Parts/Units ................................................... 160
4.3 Main Unit Disassembly/Reassembly................................................................ 162
4.3.1 Group 1........................................ .................................. ........................ 162
4.3.2 Group 2........................................ .................................. ........................ 169
4.3.3 Group 3........................................ .................................. ........................ 175
4.3.4 Group 4........................................ .................................. ........................ 193
4.3.5 Group 5........................................ .................................. ........................ 198
4.3.6 Group 6........................................ .................................. ........................ 206
4.3.7 Group 7........................................ .................................. ........................ 210
4.3.8 Group 8........................................ .................................. ........................ 221
4.3.9 Group 9........................................ .................................. ........................ 226
4.3.10 Group 10.............................................................................................. 230
4.3.11 Group 11.............................................................................................. 246
4.3.12 Group 12.............................................................................................. 260
4.3.13 Group 13.............................................................................................. 271
4.3.14 Group 14.............................................................................................. 275
4.3.15 Group 15.............................................................................................. 279
4.3.16 Group 16.............................................................................................. 286
4.3.17 Group 17.............................................................................................. 291
4.4 Others ............................................................................................................... 297
Chapter 5ADJUSTMENT
5.1 Adjustment Item.......................................... .................................. ................... 314
5.2 Adjustment ....................................................................................................... 315
5.2.1 Skew Adjustment................................................................................... 315
5.2.2 MP Tray Mechanical Adjustment ......................................................... 316
5.2.3 Reset Life Counter................................................................................. 317
5.2.4 Writing USB ID..................................................................................... 318
5.3 Firmware Update.............................................................................................. 320
7.4.2 Special Menu................................................ .................................. ....... 349
7.5 Information Sheet............................................................................................. 352
7.5.1 Configuration Status Sheet..................................................... .. ............. 352
7.5.2 Supplies Status Sheet............................................................................. 353
7.5.3 Usage History Sheet.............................................................................. 354
7.5.4 Support Status Sheet.............................................................................. 355
7.5.5 Maintenance Status Sheet...................................................................... 356
7.5.6 Error Log Sheet ..................................................................................... 363
7.6 Exploded Diagram / Parts List ............................. ............................................ 364
Chapter 6MAINTENANCE
6.1 Cleaning............................................................................................................ 332
Chapter 7APPENDIX
7.1 Connection Diagram......................................................................................... 338
7.2 Wiring Diagram ................................................................................................ 339
7.3 Connector Layout Drawing.............................................................................. 346
7.4 Control Panel Special Operations..................................................................... 347
7.4.1 Operation Method & Functions............................................................. 347
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PRODUCT DESCRIPTION
CHAPTER
1
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EPSON AcuLaser C9200N Revision D
1.1 Product Specifications
AcuLaser C9200N is a PDL model of a color page printer utilizing laser and
electrophotographic technologies.
1.1.1 Basic Specifications
PRINTER SPECIFICATIONS
Item Specification
Resolution 600 dpi
Print speed*
(Single-sided / Duplex)
Warm-up time 23°C, 55% RH Less than 109 seconds*
First Print Out*
Dimensions (W x D x H) 648 mm x 608 mm x 477 mm
Weight (excluded consumables) 49.5 kg
Power supply AC 110 ~ 120 V: 50 Hz / 60 Hz ± 3 Hz
Power consumption Max. 110 ~ 120 V: Less than 1340 W
Life*
Durability Average: 4,000 pages / month
1
3
4
Color 25.6 ppm / 23.8 ppm
Monochrome 25.6 ppm / 23.8 ppm
Less than 109 seconds*
Color 11.4 seconds
Monochrome 8.1 seconds
AC 220 ~ 440 V: 50 Hz / 60 Hz ± 3 Hz
220 ~ 240 V: Less than 1390 W
Color printing 110 ~ 120 V: 581 W
220 ~ 240 V: 576 W
Monochrome printing 110 ~ 120 V: 543 W
220 ~ 240 V: 522 W
Ready (Heater ON)
(Average)
Sleep Less than 11 W
Stand by 0 W
110 ~ 120 V: 139 W
220 ~ 240 V: 146 W
600,000 pages or five years, whichever
comes first
Max: 10,000 pages / month
2
(120 V)
2
(230 V)
Item Specification
Noise Printing 52 dB
Standby 40 dB
Storage and
transportation
conditions
*1: Conditions: A4, plain paper, continuous printing
The values vary depending on paper type and size.
*2: Less than 109 seconds from sleep mode. (120 V)
Less than 109 seconds from sleep mode. (230 V)
*3: Paper feeder = MP tray, Standard Cassette or Optional Cassette 1
Paper size = A4
*4: A4, continuous printing, independent of color/monochrome ratio.
*5: No condensation
Temperature and
humidity
Temperature: 0 ~ 35 °C
Humidity: 30 ~ 85 % RH*
5
OPTIONAL UNIT
Optional
cassette
Duplex Unit Paper size: A3F, A3, A4, A5, B4, B5, Letter, LGL, B, GLG, GLT, EXE,
Capacity: Up to 500 sheets
Paper size: A3, A4, B4, B5, Letter, LGL, B, F4
F4, Double postal card, 4-sided postal card
PRODUCT DESCRIPTION Product Specifications 12
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EPSON AcuLaser C9200N Revision D
1
9
8
7
6
5
4
2
3
3
4
5
7
8
6
2
1
EXTERNAL VIEW AND PART NAMES
Table 1-1. Part Names
No. Name No. Name
1 Control Panel 6 MP Tray
2 Output Tray 7 Paper Indicator
3 Cover B 8 Standard Cassette
4 Odor filter 9 Cover F (Front Door)
5 Cover A (Right Door)
Table 1-2. Part Names
No. Name No. Name
1 Exhaust filter 5 AC inlet
2 Left side cover 6 Service connector
3 Type-B interface card slot cover 7 Parallel interface connector
4 Ethernet interface connector 8 USB interface connector
Figure 1-2. Rear view
Figure 1-1. Front view
PRODUCT DESCRIPTION Product Specifications 13
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EPSON AcuLaser C9200N Revision D
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13
Table 1-3. Part Names
No. Name No. Name No. Name
1 Toner Cartridge (Yellow) 6 Photoconductor unit (Black) 11 Power switch
2 Toner Cartridge (Magenta) 7 Photoconductor unit (Cyan) 12 Cover H
3 Toner Cartridge (Cyan) 8 Photoconductor unit (Magenta) 13 Paper path G
4 Toner Cartridge (Black) 9 Photoconductor unit (Yellow)
5 Exposure window cleaning bar 10 Waste toner collector
1
2
3
4
5
11
10
9
6
7
8
Figure 1-3. Inside the printer
PRODUCT DESCRIPTION Product Specifications 14
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EPSON AcuLaser C9200N Revision D
608 mm648 mm
477 mm
Main Unit 49.5 kg
629 mm699 mm
937 mm
Optional Cassette 14.8 kg
Main Unit + Optional Cassette 1 level 64.3 kg
2 levels 79.1 kg
3 levels 93.9 kg
Main Unit + Duplex Unit 52.8 kg
Main Unit + Optional Cassettes (3 levels) + Printer stand 102.4 kg
849 mm
725 mm
601 mm
477 mm
DIMENSIONS AND WEIGHT
The following figure shows the dimensions and weight of the printer.
NOTE 1 : Manufacturing tolerance is ±5 mm in dimensions and ±0.5 kg in weight.
2 : Consumables are not included in the weight of the main unit.
Figure 1-4. Main Unit
Figure 1-5. Main Unit with Optional Units Installed
PRODUCT DESCRIPTION Product Specifications 15
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EPSON AcuLaser C9200N Revision D
300 mm
200 mm
450 mm
820 mm
1125 mm
100 mm
INSTALLATION SPACE REQUIREMENTS
The following figure shows the dimensions of the space required around the printer.
Be sure to provide the space for installation, operation, and maintenance.
Figure 1-6. Installation Space Requirements
PRODUCT DESCRIPTION Product Specifications 16
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EPSON AcuLaser C9200N Revision D
1.1.2 Paper Specifications
SUPPORTED PAPERS
Table 1-4. Supported Papers
Paper Feeder Paper Type* Paper Size
Capacity
(Height)
Weight
Standard Standard Cassette Plain paper / Recycled paper A3F, A3, A4, A5, B4, B5 250 sheets 64 ~ 90 g/m
MP tray Plain paper / Recycled paper A3F, A3, A4, A5, B4, B5, LT, HLT, GLT, LGL, GLG, EXE, B, F4 100 sheets 64 ~ 90 g/m
Special media Transparency A4, LT 10 sheets ---
Coated Paper A3F, A3, A4 10 sheets --Long Paper Width: 210 mm ~ 297 mm
Length: 458 mm ~ 1,200 mm
1 sheets 127 ~ 160 g/m
Postcard Postcard, Double postal card, 4-sided postal card 10 sheets 190 g/m
Labels A4, LT 10 sheets 91 ~ 209 g/m
Thick paper A3F, A3, A4, A5, B4, B5, LT, HLT, GLT, LGL, GLG, EXE, B, F4 10 sheets 91 ~ 256 g/m
Envelope Monarch, COM-#10, DL, IB5, C5, C6 10 sheets 91 ~ 256 g/m
User defined Width: 90.00 mm ~ 311.20 mm
Length: 139.70 mm ~ 1200.00 mm
--- 64 ~ 256 g/m
Option Optional Cassette Plain paper / Recycled paper A3, A4, B4, B5, LT, LGL, B, F4 500 sheets 64 ~ 90 g/m
Duplex unit Plain paper / Recycled paper / Thick paper A3F, A3, A4, A5, B4, B5, Letter, LGL, B, GLG, GLT, EXE, F4 --- 64 ~ 256 g/m
*: Plain Paper: FX-P (64g/m2), Epson color laser paper (82g/m2)
2
2
2
2
2
2
2
2
2
2
PRODUCT DESCRIPTION Product Specifications 17
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EPSON AcuLaser C9200N Revision D
UNSUITABLE PAPERS
The following types of paper should not be used, otherwise decreased print quality,
paper misfeeds, or damage to the printer may occur.
Specially-treated papers, such as carbon-backed, non-carbon, heat-sensitive,
pressure-sensitive, or acid paper
Extremely thick or extremely thin papers
Damp paper
Art paper, coated paper for color printers
Extremely smooth or extremely rough paper, or paper with uneven surface
Perforated paper or paper with punched hole
Folded, curled, wrinkled, or torn paper
Paper of a non-standard shape (not rectangular)
Label that peels off easily
Papers with glue, staples, or paper clips
Inkjet printer paper (Photo Quality Ink Jet Paper, Glossy Paper, Glossy Film, etc.)
Printouts printed by a heat-transfer printer or an inkjet printer
Transparency for other color laser printers or color photocopiers
Printouts printed by another color/monochrome laser printer or a photocopier
Sheets of paper stuck together using glue or the like
Postcards for inkjet printers
Iron-on Transfer Paper (for inkjet printers or laser printers)
Paper that deteriorates or discolors at 200 °C or lower
When using illustrated postcards, paper feed rollers may be soiled with paper dust
and these cards may not be fed properly. In this case, clean the rollers with
reference to Chapter 6 “MAINTENANCE” (p.331)
PRODUCT DESCRIPTION Product Specifications 18
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EPSON AcuLaser C9200N Revision D
5 mm (7 mm)
5 mm5 mm
5 mm (7 mm)
PRINTABLE AREA
Maximum print area (Printing is guaranteed)
Area excluding 4.2 mm margins on all four edges
(For A3F, all areas except 2 mm from the left and right edges)
Guaranteed print area
Area excluding 5 mm margins on all four edges
(Values in parenthesis ( ) are for A3F)
ENVELOPE ORIENTATION
Envelope Size
Feeding
Direction
↑
POSTCARD ORIENTATION
Postcard type
Feeding
Direction
↑
Feeding
Direction
↑
Postcard Front
side printing
Front side of 4-sided postal card Back side of 4-sided postal card
Monarch, COM-#10, DL, C5, C6
Postcard Reverse
side printing
Front side of double postal card
Back side of double postal card
Table 1-5. Guaranteed Print Area
PRODUCT DESCRIPTION Product Specifications 19
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EPSON AcuLaser C9200N Revision D
1.1.3 Replacement Parts
CONSUMABLES
Load envelopes on the MP tray with the side to be printed face
down.
Before printing on envelopes, set the release lever to envelope
position.
Do not use envelopes that have a tape or glue.
PAPER EJECT/CAPACITY
Paper eject Capacity Remarks
Face down 500*1 sheets
*1: Calculated on FX-P paper (64 g/m2)
*2: Calculated on EPSON color laser paper (82 g/m2)
350
*2
sheets
Applicable to simplex printing only.
Name Life
Toner Cartridge (K) Included in the initial package 5,000 pages
Replacement 21,000 pages
Toner Cartridge (Y/M/C) Included in the initial package 3,500 pages
Replacement 14,000 pages
Photoconductor Unit (K) 50,000 pages
Photoconductor Unit (Y/M/C) 30,000 pages
Waste toner collector 21,000 pages
Odor filter (Included in the K toner cartridge) 15,000 pages
Exhaust fan filter (Included in the waste toner collector) 18,000 pages
PRODUCTS THAT REQUIRE PERIODIC REPLACEMENT
Name Life
Fusing Unit 120,000 pages
Transfer belt unit 120,000 pages
2nd transfer roller (Included in the Transfer belt unit) 120,000 pages
Maintenance Unit (Feed roller for MP tray and Standard cassette) 200,000 pages
Feed roller, Separation roller 200,000 pages
PRODUCT DESCRIPTION Product Specifications 20
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EPSON AcuLaser C9200N Revision D
USB 2.0HS Device Interface
Parallel Interface
USB 2.0HS Host Interface
Ethernet Interface
Type-B Interface
1.1.4 Controller Specifications
BASIC SPECIFICATIONS
CPU 32bit RISC CPU
Enhanced Technology NPGI, PGI, CRIT, RIT
RAM Standard (on-board) 256 MB
Maximum 768 MB
Expansion Type DDR333 CL=2.5
(128 MB, 256 MB, 512 MB)
Numbers of slot 1 slot
ROM Type 32-bit width (3.3V)
Program 32 MB (DIMM)
Font Included in the program
Expansion ROM ROM for Adobe PS3 as a standard
EEPROM Serial type 512 kbit
Control panel 22 digits x 5 lines LCD, three LEDs and seven buttons
Printer language ESC/Page-Color, ESC/Page, FX, ESCP2, I239X,
PCL5c, PCL6, Adobe PostScript3 and PDF1.6
Auxiliary software
Configuration Status Sheet
Supplies Status Sheet
Usage History Sheet
Reserve Job List
Form Overlay List
Network Status Sheet
EpsonNet Config (Web)
USB Ext I/F Status Sheet (only when connected to
D4 compliant USB devices)
AUX Status Sheet (only when Type-B level 3 is
installed)
PS3 Status Sheet
PS3 Font List
ROM A Information (only when optional DIMM
is installed)
EXTERNAL INTERFACES
Standard USB interface
Parallel interface
Ethernet interface
Option Type-B interface
Figure 1-7. External Interfaces
USB 2.0HS Device Interface
Service connector (USB 2.0HS Host Interface)
IEEE1284 compliant
100BaseTX/10BaseT
---
PRODUCT DESCRIPTION Product Specifications 21
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EPSON AcuLaser C9200N Revision D
1.2 List of Printer Messages
The following table shows the printer’s LEDs indications in each printer status.
The meanings of the symbols used in the table are as follows.
O: Lights
---: Lights or flashes depending on the conditi on
X: Off
Δ1: Flashes on and off at intervals of 0.3 seconds
Δ2: Flashes on and off at intervals of 0.6 seconds
Table 1-6. List of Printer Messages
Class Printer Status Error LED status
Formatting CF X
ROM CHECK X
RAM CHECK X
CF CHECK X
O
All flashing
---
---
Status
Unable Clear Error
SELF TEST X
Reset All
Reset X
Cancel All Print Job X
Cancel Print Job X
Writing ROM A
Don’t poweroff nnn/mmm
Writing ROM P
Don’t poweroff nnn/mmm
Reset to Save X
Please Select File --Please wait for print --USB Memory Searching Files : nnn --Can't Print File ---
*1
*1
Table 1-6. List of Printer Messages
Class Printer Status Error LED status
X
Status
Form Feed
Printing Configuration Status Sheet X
Printing Supplies Status Sheet X
Printing Usage History Sheet X
ESC/Page Font Sample X
PCL Font Sample X
ESCP2 Font Sample X
FX Font Sample X
I239X Font Sample X
PS3 Status Sheet printing X
PS3 Font List X
Printing Support Status Sheet X
Printing Maintenance Status Sheet X
ROM A Information X
Reserve Job List X
Form Overlay List X
Color Diagnosis Sheet X
Warming Up X
Calibrating Printer X
Offline X
Cancel Print Job X
Sleep X
Preheat Mode X
Ready X
(Printing) X
(Communication with inactive I/F) --(Job being executed (printing OK)) ---
PRODUCT DESCRIPTION List of Printer Messages 22
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EPSON AcuLaser C9200N Revision D
Table 1-6. List of Printer Messages
Class Printer Status Error LED status
X
X
X
Δ2
Warning
Reserve Job Canceled
CompactFlash Full X
Form Data Canceled X
PS3 CompactFlash Full X
Can't Print X
Collate Disabled X
Check Paper Size X
Image Optimum X
Check Paper Type X
Need Memory X
Not Supported USB Device XXX
*2
Format Error ROM A X
Correct time using Time Setting X
Replace Photocon uuuu
*3
Toner Low X
uuuu
Photocon uuuu
*3
*3
Needed Soon X
Waste Toner Box Near Full X
Replace Fuser
Replace Transfer Unit Δ2
Replace Maintenance Unit Δ2
Replace Feed Roller C2 Δ2
Replace Feed Roller C3 Δ2
Replace Feed Roller C4 X
Fuser Needed Soon X
Transfer Unit Needed Soon X
Maintenance Unit Needed Soon X
Feed Roller C2 Needed Soon X
Feed Roller C3 Needed Soon X
Feed Roller C4 Needed Soon X
Non-Genuine Toner Cartridge X
Table 1-6. List of Printer Messages
Class Printer Status Error LED status
*3
*3
All flashing
All flashing
O
*4
*5
*5
*5
*5
*5
*5
*5
*5
*5
*5
O
O
O
O
O
O
O
Δ2
O
O
O
Error
Service Req Cffff
Service Req Eggg
Optional RAM Error O
Format Required
No=LeftSW Yes=OK SW
Write Error ROM A O
Write Error ROM P O
Jam Paper Size Error O
Check Transparency O
Paper Jam w w w w w
Wrong Toner Cartridge uuuu
Toner Cart Error uuuu
Install Photocon uuuu
Install uuuu*5 TnrCart O
Install Waste Toner Box O
Wrong Photocon uuuu
Photocon Trouble uuuu
Replace Photocon uuuu
Replace Photocon uuuu
Replace Toner uuuu
Replace Toner uuuu
NonGenuineToner uuuu
Replace Waste Toner Box O
Replace Fuser O
Replace Fuser Δ2
Replace Transfer Unit Δ2
Replace Maintenance Unit Δ2
Replace Feed Roller C2 Δ2
Replace Feed Roller C3 Δ2
Replace Feed Roller C4 Δ2
PRODUCT DESCRIPTION List of Printer Messages 23
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EPSON AcuLaser C9200N Revision D
Table 1-6. List of Printer Messages
Class Printer Status Error LED status
Set Release Lever to ppp*6 Position O
w w w w*7 Open O
Manual Feed sss Δ2
Turn Paper Cassette1 O
Turn Paper Cassette2 O
Turn Paper Cassette3 O
Turn Paper Cassette4 O
Can’t Print Duplex Δ1
*9
*9
O
Δ1
Error
Paper Out ttt*8 sss
Paper Set ttt*8 sss
Print Overrun Δ1
Memory Overflow Δ1
Duplex Memory Overflow Δ1
Invalid Data Δ1
CompactFlash Error O
Invalid N/W Module O
Invalid PS3 O
Invalid AUX I/F Card O
Invalid ROM A O
Note : Messages in the table are sor ted in the order descending priorities. The message shown
at top of the table has the highest priority.
*1: nnn = Number of written blocks, mmm = total number of blocks
*2: "XXX" is replaced with “Hub” when a USB memory with a hub is in stalled. Otherwise,
it is displayed as a blank.
*3: See
*4: “WWWWW” indicates the jammed or opened point. See
*5: uuuu = Either of the following will appear: C, M,Y, K, Cyan (C), Magenta (M), Yellow
*6: ppp = Either of the following will appear: Envelope, Normal.
*7: Error location
*8: Displays relevant values of the paper source in the panel setting except Auto.
*9: Displays relevant values of each paper feed size of the Tray menu in the panel setting.
“3.3.3 Controller Related Error” (p.129) for details.
“3.2.1 Checking a paper
jam type and jammed location” (p.99)
(Y), Black (K). Only when a message exceeds the display digit in full spelling,
abbreviated forms (C, M, Y, K) will appear.
.
PRODUCT DESCRIPTION List of Printer Messages 24
Confidential
EPSON AcuLaser C9200N Revision D
1.2.1 Error Message and Troubleshooting
Table 1-7. Error Message and Troubleshooting
Message Explanation Remedy
A CompactFlash which does not
have two partitions has been
installed.
Format Required
No=LeftSW
Yes=OK SW
Paper Jam
W W W W W
Check Transparency
NonGenuineToner uuuu
Toner Cartridge Error
uuuu
An unformatted CompactFlash
has been installed.
The printer is turned on after
executing "Format
CompactFlash" or "Delete All
CompactFlash Data" of the
Support Menu.
Paper jam in the displayed area.
Transparency is specified, but
media other than transparencies
were fed. Or transparency is not
specified, but transparencies was
fed.
The toner cartridge of the
specified color is non-genuine.
The toner cartridge of the
specified color is out of order.
l
Press the OK button to
format the CompactFlash.
Turn off the printer without
any operation and remove
the CompactFlash.
Remove the jammed paper and
close the cover. Printing will be
started again from where the jam
occurred. Refer to Figure 1-8.
Remove the media from the MP
Tray. Open and close cover F.
Load the correct media to start
printing again from where the
jam occurred.
The error is cleared either by
replacing it with a genuine toner
or selecting continuing use
according to the user
confirmation flow.
1. Replace the ton er cartridge of
the specified color with a
normal one.
2. Replace with a new toner
cartridge.
If the error is not cancelled, turn
the printer off and on again.
Table 1-7. Error Message and Troubleshooting
Message Explanation Remedy
1. Replace the photoconductor
Photocon Trouble uuuu
Install uuuu TnrCart
Install Photocon uuuu
Wrong Toner uuuu
Replace Toner uuuu
Install Waste Toner Box
Wrong Photocon uuuu
The photoconductor unit of the
specified color is out of order.
The toner cartridge of the
specified color is not
installed. Or it is not
installed correctly.
The tape has not been
removed from the toner
cartridge of the specified
color.
The photoconductor unit of
the specified color is not
installed. Or it is not
installed correctly.
The tape has not been
removed from the
photoconductor unit of the
specified color.
The toner cartridge of the
specified color is invalid
(different destination).
Printing has stopped because
the toner cartridge of the
specified color has reached
its lifetime.
Cannot be cleared by the
Start/Stop switch.
The waste toner box is not
installed. Or it is not installed
correctly.
The photoconductor unit of the
specified color is invalid
(different destination).
2. Replace with a new
If the error is not cancelled, turn
the printer off and on again.
Install the toner cartridge for
If a toner cartridge is
Install the photoconductor
If a photoconductor unit is
Replace with a legitimate toner
cartridge.
Replace with a new toner
cartridge of the specified color.
Install a waste toner box.
Replace with a legitimate
photoconductor unit.
unit of the specified color
with a normal one.
photoconductor unit.
the specified color.
installed, remove it, remove
the tape, and reinstall it.
unit for the specified color.
installed, remove it, remove
the tape, and reinstall it.
PRODUCT DESCRIPTION List of Printer Messages 25
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EPSON AcuLaser C9200N Revision D
Table 1-7. Error Message and Troubleshooting
Message Explanation Remedy
Error LED flashing
Printing has stopped because
the photoconductor unit of
Replace Photocon uuuu
Replace Waste Toner
Box
Replace Fuser
Replace Transfer Unit
Replace Maintenance
Unit
the specified color has
reached its lifetime.
Cannot be cleared by the
Start/Stop switch.
The waste toner box is at the
end of its product lifetime.
Cannot be cleared by the
Start/Stop switch.
Printing has stopped because
the fuser unit has reached its
lifetime.
Can be cleared by the Start/
Stop switch.
Printing has stopped because
the transfer unit has reached
its lifetime.
Can be cleared by the Start/
Stop switch.
Printing has stopped because
the maintenance unit has
reached its lifetime.
Can be cleared by the Start/
Stop switch.
Error LED On
Replace with a new waste toner
box.
Error LED flashing
Error LED On
Replace with a new transfer
Press the Start/Stop switch to
Replace with a new
Press the Start/Stop switch
Replace with a new
photoconductor unit of
the specified color.
Press the Start/Stop
switch to clear the error
and continue printing.
Replace with a new
photoconductor unit of the
specified color.
Replace with a new fuser
unit.
Press the Start/Stop
switch to clear the error
and continue printing.
Replace with a new fuser
unit.
unit.
clear the error and continue
printing.
maintenance unit. After
replacement, perform Reset
Maint Counter on the panel.
to clear the error and
continue printing.
Table 1-7. Error Message and Troubleshooting
Message Explanation Remedy
Contact Service and replace
Printing has stopped because
the paper feed roller has
Replace Feed Roller xxx
Set Release Lever to ppp
Position
wwww Open A cover is open.
reached its lifetime.
Can be cleared by the Start/
Stop switch.
Displayed when there is an
envelope print request after
printing plain paper, or a plain
paper print request after printing
envelopes, prompting the user to
set the release lever to the
correct position.
Press the Start/Stop switch to
Open cover A, set the release
lever to the position shown in
the message, and close cover A.
The error is cleared by closing
the cover specified. Refer to
Figure 1-8.
the paper feed roller. After
replacement, perform Reset
xxx Counter on the panel.
clear the error and continue
printing.
PRODUCT DESCRIPTION List of Printer Messages 26
Confidential
EPSON AcuLaser C9200N Revision D
cover F
cassette 1 (C1)
cassette 2 (C2)
cassette 3 (C3)
cassette 4 (C4)
cover E2
cover E3
cover E4
MP tray
cover A
cover B
cover D
cover H
paper path G
Table 1-7. Error Message and Troubleshooting
Message Explanation Remedy
The installed CompactFlash
cannot be used on this printer or
it is a CompactFlash of less than
Invalid CompactFlash
Error
Can't Print Duplex
Turn Paper Cassette 1
(2,3,4)
4 GB, or "No" is selected when
"Format Required" occurred.
This error also occurs under the
following conditions for a
CompactFlash with the
password lock function.
Password lock has failed.
Could not unlock the
password lock.
An error resulted as printing was
specified with conditions where
duplex printing is not possible.
An error occurred because the
width of the paper set in the
feeder device was narrower than
the width set for printing. With
this printer, the error occurs
when the following conditions
are met at the same time.
The width of the paper size
specified for printing is
210.00mm or more.
The paper set is less than
210.00 mm wide.
The envisioned situation is when
normally horizontally set A4,
A5, B5, or LT is mistakenly set
vertically.
Turn off the printer, remove
the CompactFlash, and turn
on the printer.
Select "Yes" to format the
CompactFlash when "Format
Required" occurs.
This error is cleared by
pressing the Start/Stop
switch and the printer prints
in simplex.
When Auto Continue is on,
simplex printing starts after a
certain interval.
If printing does not continue,
cancel the job.
When the specified paper
size is correct
Remove the paper from the
cassette displayed and set the
correct paper. The error is
cleared and printing starts.
When the set paper is correct
Cancel the job for which the
error occurred, and resend
the data with the correct
paper size specified.
Figure 1-8. cover
PRODUCT DESCRIPTION List of Printer Messages 27
Confidential
EPSON AcuLaser C9200N Revision D
1.2.2 Warning Message and Troubleshooting
Table 1-8. Warning Message and Troubleshooting
Message Explanation Remedy
Reserve Job Canceled
CompactFlash Full
Form Data Canceled
PS3CompactFlash Full
An attempt has been made to
register a new Re-Print Job, Verify
Job, Stored Job or Confidential Job
though the number of registrations
has reached the maximum.
When the user attempted to register
a Re-Print Job or Verify Job, there
was already a Stored Job registered
by same user name or job name.
Insufficient capacity of RAM disk.
Or, RAM Disk is set to Off.
Insufficient capacity of
CompactFlash. Or, a
CompactFlash is not installed.
The CompactFlash memory is full
and collated print jobs, form data,
reserve jobs etc. cannot be saved.
The user attempted registration
after reaching the maximum
number.
The USB memory is not installed,
or was removed while registering.
Or, the capacity of the USB
memory is insufficient.
A CompactFlash is not installed. Install a CompactFlash.
When downloading PS3 fonts, the
CompactFlash memory is full and
the fonts cannot be saved.
Delete or print the registered
Re-Print Jobs, Verify Jobs,
Stored Jobs or Confidential
Jobs.
When there is another Stored
Job with the same user name or
job name, either change the job
name and register it or delete
the Stored Job.
Set RAM Disk to Normal or
Maximum if RAM Disk is set
to Off. Increase the RAM Disk
capacity or add more RAM if
RAM Disk is already set to
Normal or Maximum.
Install a CompactFlash if a
CompactFlash is not installed.
Delete unnecessary form data
and Reserve Jobs (Re-Print,
Verify, Stored, and
Confidential).
Delete registered forms. Or,
replace the USB memory.
Check if the USB memory is
installed. Or, replace with
another USB memory with a
larger capacity.
Delete previously downloaded
fonts to empty the
CompactFlash memory.
Table 1-8. Warning Message and Troubleshooting
Message Explanation Remedy
Data was disregarded and not
printed due to a problem in the
data. The following are conditions
of this warning.
Bandwidth of the received data
Can't Print
Check Paper Size
Image Optimum
Not Supported USB
Device xxx
does not match the value
determined by the paper size.
The received data contains
undefined intermediate codes or
compression format.
Checksums attached to the
intermediate code data using
ESC/Page and ESC/Page-Color
do not match checksums of the
actual data.
Data cannot be read from the
USB memory where print data
is stored.
The paper size for the loaded paper
and specified paper do not match.
Printing with PS
This warning occurs when
memory is insufficient, and the
resolution is reduced.
Printing with the ESC/Page-
Color driver or EPSON PCL
driver
This warning occurs when data
is compressed with a higher
level of compression.
The USB device (other than a
memory device) or a USB memory
with a hub currently connected to
the USB port is not supported. A
file check is performed whenever a
new device is found on the USB
port, and this error occurs at the
point.
This error occurs when a
printer driver for a different
printer is used. Check the
printer and reinstall it if it is an
incorrect driver. When printing
from a USB memory, check
and reinsert the USB memory.
Set the paper of the specified
size.
Printing with PS
ESC/Page-Color driver or
Disconnect the USB memory
from the USB port, or specify
Clear Warning to clear the
warning.
Add memory.
EPSON PCL driver
Set the priority of the driver
data compression method
to quality.
PRODUCT DESCRIPTION List of Printer Messages 28
Confidential
EPSON AcuLaser C9200N Revision D
Table 1-8. Warning Message and Troubleshooting
Message Explanation Remedy
Correct time using
Time Setting
Replace Photocon uuuu
uuuu Toner Low
Photocon uuuu Needed
Soon
The printer has not been turned on
for 10 days or longer and the
capacitor has been
discharged.
The photoconductor unit for the
specified color has reached its
lifetime when it has been
continuously used after the
"Replace Photocon uuuu" error.
The print quality is not guaranteed
while this message is being
displayed.
Message warning that remaining
toner is low for the specified color.
Message warning that the
photoconductor unit of the
specified color is approaching the
end of its lifetime.
Set the date and time again
from Time Setting. This
warning recurs until they are
set again.
Replace with a new
This message is cancelle d
This message is cancelled by
one of the following.
Executing Clear All
Executing Reset in the
Replace with a new toner
This message is cancelled by
one of the following.
Executing Clear All
Executing Reset in the
Replace with a new
photoconductor unit of the
specified color.
by one of the following.
Executing Clear All
Warnings in the Reset
Menu.
Executing Reset in the
Reset Menu.
Warnings in the Reset
Menu.
Reset Menu.
cartridge of the specified
color.
Warnings in the Reset
Menu.
Reset Menu.
photoconductor unit of the
specified color.
Table 1-8. Warning Message and Troubleshooting
Message Explanation Remedy
This message is cancelled by
one of the following.
Executing Clear All
Waste Toner Box Near
Full
Replace Fuser
Replace Transfer Unit
Replace Maintenance
Unit
Message warning that the waste
toner box is approaching the end of
its lifetime.
Message warning that the fuser
unit has reached the end of its
lifetime when it has been
continuously used after the
"Replace Fuser" error. The print
quality is not guaranteed while this
message is being displayed.
Message warning that the transfer
unit has reached the end of its
lifetime when it has been
continuously used after the
"Replace Transfer Unit" error. The
print quality is not guaranteed
while this message is being
displayed.
Message warning that the
maintenance unit has reached its
lifetime when it has been
continuously used after the
"Replace Maintenance Unit" error.
The print quality is not guaranteed
while this message is being
displayed.
Executing Reset in the
Replacing the waste toner
This message is cancelled by
one of the following.
Executing Clear All
Executing Reset in the
Replacing the fuser unit
This message is cancelled by
one of the following.
Executing Clear All
Executing Reset in the
Replacing the transfer unit
This message is cancelled by
one of the following.
Executing Clear All
Executing Reset in the
Replacing the maintenance
Warnings in the Reset
Menu.
Reset Menu.
box with a new one.
Warnings in the Reset
Menu.
Reset Menu.
with a new one.
Warnings in the Reset
Menu.
Reset Menu.
with a new one.
Warnings in the Reset
Menu.
Reset Menu.
unit with a new one.
PRODUCT DESCRIPTION List of Printer Messages 29
Confidential
EPSON AcuLaser C9200N Revision D
Table 1-8. Warning Message and Troubleshooting
Message Explanation Remedy
This message is cancelled by
one of the following.
Executing Clear All
Executing Reset in the
Replacing the feed roller
This message is cancelled by
one of the following.
Executing Clear All
Executing Reset in the
Replacing the fuser unit
This message is cancelled by
one of the following.
Executing Clear All
Executing Reset in the
Replacing the transfer unit
This message is cancelled by
one of the following.
Executing Clear All
Executing Reset in the
Replacing the maintenance
Replace Feed Roller
xxx
Fuser Needed Soon
Transfer Unit Needed
Soon
Maintenance Unit
Needed Soon
Message warning that the paper
feed roller has reached the end of
its lifetime when it has been
continuously used after the
"Replace Feed Roller xxx" error.
The print quality is not guaranteed
while this message is being
displayed.
The fuser unit is approaching its
lifetime.
The transfer unit is approaching its
lifetime.
This message appears when the
maintenance unit is approaching its
lifetime.
Warnings in the Reset
Menu.
Reset Menu.
with a new one.
Warnings in the Reset
Menu.
Reset Menu.
with a new one.
Warnings in the Reset
Menu.
Reset Menu.
with a new one.
Warnings in the Reset
Menu.
Reset Menu.
unit with a new one.
Table 1-8. Warning Message and Troubleshooting
Message Explanation Remedy
This message is cancelled by
one of the following.
Executing Clear All
Feed Roller xxxNeeded
Soon
Non-Genuine Toner
Cartridge
Message warning that the paper
feed roller is approaching the end
of its lifetime.
Warning message that the toner
cartridge is non-genuine when
selecting continued use in the user
confirmation flow.
Executing Reset in the
Replacing the feed roller
This message is cancelled by
one of the following.
Replacing with a genuine
Executing Clear All
Executing Reset in the
The message occurs when the
power is turned on again until
the cartridge is replaced with a
genuine product.
Warnings in the Reset
Menu.
Reset Menu.
with a new one.
toner cartridge.
Warnings.
Reset Menu.
PRODUCT DESCRIPTION List of Printer Messages 30
Confidential
OPERATING PRINCIPLES
CHAPTER
2
Confidential
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