Epson AcuLaser C2000 Quick Reference Guide

Color Laser Printer

Quick Reference

You can hang this guide on the printer
using the hook provided.

4012364-00
XXX

Replacing Consumable Products

You need to replace the following consumable products
when a notice message is displayed on the LCD panel
or the window of the EPSON Status Monitor 3 utility.

Developer Cartridge (Black) S050033

Developer Cartridge (Yellow) S050034

Developer Cartridge (Magenta) S050035

Developer Cartridge (Cyan) S050036

Photoconductor Kit
(includes a phot oconductor unit,
a waste toner collector, and a
print head filter)

S051072

Replacing a developer cartridge

Warning:

Do not dispose of used developer cartridges in

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Follow these steps to replace a developer cartridge:

1. Confirm the color of the developer cartridge that

2. Open the front cover.

❏

fire, as they may explode and cause injury.
Dispose of them according to local regulations.

Do not touch the toner and avoid all contact

❏

with your eyes. If toner gets on your skin or
clothes, wash it off with soap and water
immediately.

needs to be replaced by checking the LCD panel.

Fuser Kit
(includes a fuser unit and a
second transfer roll)

Fuser Oil Roll S052003

Waste Toner Collector S050037

Transfer Belt Unit S053001

This guide contains replacement procedures for the
developer cartridges and the photoconductor kit only.
See the Reference Guide for information on replacing the
fuser kit, fuser oil roll, waste toner collector, and
transfer belt unit.

S05300✽

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3. Check which color currently appears in the
cartridge installation window.

5. Turn the knob counterclockwise until it stops. The
next cartridge appears in the cartridge installment
window.

If you see the color that you need to replace, go to
step 6.

If you see a different color, go to the next step.

4. Press the green button, as shown below.

Repeat steps 4 and 5 until you see the color that you
need to replace.

6. Pull the cartridge eject lever until the cartridge
protrudes from the slot, then remove the cartridge.

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7. Take a new cartridge of the color to be replaced out
of its package, and gently shake it from side to side
and front to back as shown below to distribute the
toner evenly.

10. Close the front cover.

8. Hold the cartridge as shown below, and insert it all
the way into the developer cartridge slot until it
clicks.

9. If you need to replace another cartridge, repeat
steps 3 to 8.

The photoconductor kit

The photoconductor kit consists of the following items:

Photoconductor unit

❏

Waste toner collector

❏

Print head filter

❏

Always pay attention to the following handling
precautions before replacing the photoconductor unit:

When replacing the photoconductor unit, avoid

❏

exposing it to room light any longer than necessary.

Be sure not to scratch the surface of the drum. Also,

❏

avoid touching the drum, since oil from your skin
may permanently damage its surface and affect
print quality.

4444

To get the best print quality, do not store the

❏

photoconductor unit in an area subject to direct
sunlight, dust, salty air, or corrosive gases (such as
ammonia). Avoid locations subject to extreme or
rapid changes in temperature or humidity.

Warning:

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Always pay attention to the following handling
precautions before replacing the waste toner collector:

❏

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Always pay attention to the following handling
precautions before replacing the print head filter:

❏

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Do not dispose of the used photoconductor unit in
fire, as it may explode and cause injury. Dispose of
it according to local regulations.

Do not reuse toner found in the waste toner

Warning:

Do not dispose of the used waste toner collector in
fire, as it may explode and cause injury. Dispose of
it according to local regulations.

Do not reuse toner found on the print head filter.

Warning:

Do not dispose of the used print head filter in fire, as
it may explode and cause injury. Dispose of it
according to local regulations.

Replacing the photoconductor unit, waste toner collector, and print head filter

Follow these steps to replace the photoconductor kit:

1. Turn off the printer.

2. Open the front cover.

3. Detach the waste toner collector, as shown below.

Note:

Be careful not to spill toner when handling the waste
toner collector.

5555

4. Turn and remove the two round caps off the center
of the used waste toner collector and attach them
to the openings. (The illustrations show the
procedure for one cap only.)

5. Remove the rectangular cap and attach it to the
rectangular opening, as shown in the illustration
below.

6. Turn the la rge lever counterclockwis e to an upright
position.

7. Pull the photoconductor unit out of the printer.

8. Take the new photoconductor unit out of its
package.

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Note:

Install the photoconductor unit with its protective sheet
in place. Do not remove it yet.

9. Hold the photoconductor unit as shown below, and
insert it firmly into the slot making sure that the
bottom of the unit slide into the guide rails.

10. While keeping the photoconductor unit in place
with your left hand, pull the ring toward you to
remove the protective sheet.

Caution:

c

Failure to remove the protective sheet may
damage your printer.

Caution:

c

Note:

Make sure that the unit is completely inserted into the
slot. Otherwise, the lever cannot be restored to a position
that accommodates the waste toner collector.

Make sure the photoconductor unit is inserted
correctly. Otherwise, it may damage the pr inter.

11. Turn the large lever clockwise, until the lever rests
on the photoconductor unit as shown below.

7777

12. Press down on the handle of the print head filter
with your thumb and gently pull it straight out of
the slot.

Note:

Be careful not to spill toner that has accumulated on the
print head filter.

13. Remove the new print head filter from its package.

Note:

Be careful not to touch the glass surface. Oil from your
skin may cause the print quality to decline.

14. Hold the new print head filter by the handle and
gently insert it all the way into the slot.

15. Take out the new waste toner collector.

16. Attach the new waste toner collector, making sure
that it is securely in place.

17. Close the front cover.

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Clearing Jammed Paper

If jammed paper is torn and remains in the printer, or if
paper is jammed in a place not mentioned in this guide,
contact your dealer.

Warning:

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Jam A (fuser unit and top cover)

The Jam A error message appears on the LCD panel
when there is a paper jam at the fuser unit or the top
cover. If you don’t find paper jammed in the fuser unit,
always check the top cover and vice-versa.

Clearing the fuser unit

When there is paper jammed at the fuser unit, the LCD
panel displays the Jam A error message.

Follow these steps to clear paper jams in the fuser unit:

Be careful not to touch the fuser, which is marked
CAUTION Hot Surface Avoid Contact, or the
surrounding areas. If the printer has been in use, the
fuser and the surrounding areas may be very hot.

1. Push the lever and lift the printer’s top cover.

2. Gently remove any jammed paper with both
hands.

Caution:

c

Be careful not to touch the fuser, which is
marked CAUTION Hot Surface Avoid
Contact, or the surrounding areas. If the
printer has been in use, the fuser and the
surrounding areas may be very hot.

9999

Note:

The jammed paper may be in the position illustrated
below. Gently pull the jammed paper out with both
hands.

Follow these steps to clear paper jams in the printer’s
top cover:

1. Push the lever and lift the printer’s top cover.

3. Gently close the top cover until it clicks.

Clearing the top cover

When there is paper jammed at the top cover, the LCD
panel displays the Jam A error message.

Caution:

c

Even if you see part of the jammed paper in the output
tray, do not pull it out from the output tray. Follow
the procedures in this section to clear the jammed
paper.

2. Rotate the gear in either direction until the jammed
paper is totally removed from the paper path in the
top cover.

Caution:

c

Be careful not to touch the fuser, which is
marked CAUTION Hot Surface Avoid
Contact, or the surrounding areas. If the
printer has been in use, the fuser and the
surrounding areas may be very hot.

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Note:

If paper is jammed at the top cover while using the
optional Duplex Unit, the jammed paper may be in the
position illustrated below. Gently pull out the jammed
paper with both hands, making sure not to tear the paper.

3. Gently close the top cover until it clicks.

Jam B (MP tray)

1. Pull the jammed paper out gently.

Note:

If the jammed paper feels tight, do not pull it out by force.
Proceed to the next step.

2. Open the right side cover. Be careful not to tear the
jammed paper.

When there is paper jammed at the MP tray, the LCD
panel displays the Jam B error message.

Follow these steps to clear paper jams at the MP tray:

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3. Lift the inner panel by its handle and remove any
jammed paper inside. Then close the panel.

4. Close the right side cover.

Note:

If paper is torn, be sure to remove all torn pieces.

Warning:

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Be careful not to touch the transfer belt unit as
it gets hot during use.

Jam C1 (standard lower cassette)

When there is paper jammed at the standard lower
cassette, the LCD panel displays the Jam C1 error
message.

Follow these steps to clear paper jams in the standard
lower cassette:

1. Open the standard lower cassette’s right cover.

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2. Gently pull out any jammed paper with both
hands, then close the standard lower cassette’s
right cover.

Note:

If the jammed paper has fed part way into the main paper
path and is difficult to remove, proceed to the next step.

3. Open the printer’s right cover.

4. Lift the inner panel by its handle and remove any
jammed paper inside. Then close the panel.

Warning:

w

Be careful not to touch the transfer belt unit as
it gets hot during use.

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5. Remove the paper cassette from the printer and
discard any crumpled paper.

6. Gently remove any paper that has fed part way into
the printer.

Note:

If paper is torn, be sure to remove all pieces.

7. Remove the stack of paper from the cassette, tap it
on a flat surface to even out the edges, then reinsert
it into the paper cassette. Be sure the paper is evenly
aligned and the top of the stack is below the metal
retaining clip and the maximum paper mark.

8. Reinsert the paper cassette back into the printer.

When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

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Jam C2 (optional 500-Sheet Paper Cassette Unit)

When there is paper jammed at the optional 500-Sheet
Paper Cassette Unit, the LCD panel displays the Jam C2
error message. Clearing paper jams at this unit is very
similar to clearing paper jams in the standard lower
cassette.

Follow these steps to clear paper jams in the optional
500-Sheet Paper Cassette Unit:

1. Open the 500-Sheet Paper Cassette Unit’s right
cover.

2. Gently pull out any jammed paper with both
hands, then close the 500-Sheet Paper Cassette
Unit’s right cover.

Note:

If the jammed paper has fed part way into the standard
lower cassette, refer to steps 1 to 4 of the procedure for
clearing paper jams in the standard lower cassette before
proceeding to the next step. For instructions, see “Jam
C1 (standard lower cassette)” on page 12.

3. Remove the paper cassette from the unit and
discard any crumpled paper.

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4. Gently remove any paper that has fed part way into
the printer.

Note:

If paper is torn, be sure to remove all pieces.

6. Reinsert the paper cassette back into the unit.

5. Remove the stack of paper from the cassette, tap it
on a flat surface to even out the edges, then reinsert
it into the paper cassette. Be sure the paper is evenly
aligned and the top of the stack is below the metal
retaining clip and the maximum paper mark.

When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

Jam DM (optional Duplex Unit)

When there is paper jammed in the Duplex Unit, the
LCD panel displays the Jam DM error message.

Follow these steps to clear paper jams in the Duplex
Unit:

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1. Open the cover of the Duplex Unit.

3. Close the cover of the Duplex Unit.

2. Gently remove any jammed or crumpled paper.

Note:

If the paper is torn, be sure to remove all pieces.

❏

Open the printer’s right side cover if you are unable

❏

to remove the jammed paper from within the
Duplex Unit. See “Clearing the main paper path”
on page 17 for more information.

When the paper jam is cleared completely, the jammed
page’s print data is automatically reprinted.

Clearing the main paper path

When paper is jammed at the main paper path, the LCD
panel displays the Jam B error message.

The Jam B message also indicates paper jammed at the
MP tra y. I t is alw ays goo d to che ck t he m ain paper pat h
for paper jams even if the jam seems to be located at the
MP tray, the standard lower cassette, the fuser unit, or
the optional Duplex Unit because these components are
all connected to and share the same main paper path.

Follow these steps to clear paper jams in the main paper
path:

1. Remove any paper that is loaded in the MP tray.

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2. Open the printer’s right cover.

3. Lift the inner panel by its handle and remove any
jammed paper inside. Then close the panel.

Warning:

w

Note:

Paper may be jammed in the location shown below.
Gently remove any jammed paper with both hands.

Be careful not to touch the transfer belt unit as
it gets hot during use.

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4. Close the printer’s right cover.

Control Panel Messages

Status message list

Messages Description

Calibrating
Printer

Form Feed The printer is feeding paper.

HDD CHECK The printer is checking the

Job Cancel The print job sent to your printer

Offline The printer is not ready to print.

RAM CHECK The printer is checking the RAM.

Ready The printer is ready to print.

Reset The printer's current interface

Reset All All printer settings have been

The printer automatically
calibrates itself when any of its
covers is opened and when
there is no paper jammed
inside. This is not an error
message, and will clear itself
after one minute.

optional Hard Disk Drive.

is canceled.

has been reset and the buffer is
cleared.

reset to the user default
configuration, or the last settings
that were saved.

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Messages Description

Reset to Save You should reset the printer to

save the current settings.

ROM CHECK The printer is checking the ROM.

Self Test The printer is running a self-

diagnostic program.

Standby The printer is turned on, but is in

the energy-saving mode.

Warming Up The printer is warming up.

Writing ROM A The printer is writing data onto

the ROM in slot A.

Writing ROM P The printer is writing data onto

the program ROM module.

Error message list

Messages Description

Messages Description

Check Duplex P­size

Check Media
Type

The size of paper being printed
on is different from the specified
paper size during duplex
printing and printing stops. Load
the specified paper source with
the correct paper size. Then
open the cover of the Duplex
Unit and remove any jammed
paper. The jammed page’s
print data is automatically
reprinted once you close the
cover of the Duplex Unit.

You have loaded media other
than transparencies when the
Paper Type setting in the printer
driver is Transparency. The
printer ejects the sheet without
printing on it. Load
transparencies into the
specified paper source, then
press the Continue button.

Can't Print
Duplex

The printer has encountered
problems during duplex
printing. Make sure you are
using an appropriate type and
size of paper for the Duplex Unit.
The problem could also be a
result of incorrect settings for the
paper source you are using.
Pressing the C ontinue button will
resume single-side printing.

Check Paper
Size

The paper siz e setting is different
from the size of paper loaded in
the printer. Check to see if the
correct size of paper is loaded
in the specified paper source,
then press the Continue button.

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2020

Messages Description

Messages Description

Check Paper
Type

Clean Sensor The engine sensor is dirty. Open

Collate was
disabled

Cover C1 Open The side cover of the standard

This message appears when
Paper Type is specified with
Paper Source set to Auto and
there is no paper feed unit with
paper that matches the Paper
Size and Paper Type settings.

the front cover and remove the
waste toner collector
temporarily. Turn the large
green lever counterclockwise
to an upright position, then
return it to its original position.
Reinstall the waste toner
collector and close the front
cover to clear this error.

Printing by specifying the
number of copies is no longer
possible due to a lack of
memory (RAM) or free disk
space on the Hard Disk Drive. If
this error occurs, print only one
copy and end printing.

lower cassette is open. Close
the cover and the error is
automatically cleared.

Cover C2 Open The cover of the optional 500-

Duplex Mem
Overflow

Format Error
ROM A/Format
Error ROM B

Sheet Paper Cassette Unit is
open. Close the cover and the
error is automatically cleared.

There is not enough memory for
duplex printing. The printer prints
only on the top side and ejects
the paper. To correct this error,
follow the directions below.

If Auto Cont is set to Off in the
SelecType Config Menu, (1)
press Continue or (2) reset the
printer by pressing the ALT and
Reset buttons at the same time.

If Auto Cont is set to On in the
SelecType Config Menu, the
error is automatically corrected
after a certain period of time.

An unformatted ROM module
has been inserted. If the ROM
module has been formatted,
but is unreadable, format it
again. If the ROM is still
unreadable after reformatting,
take it to your dealer for repair
or replacement.

To clear this error, either press
the Continue button or turn off
the printer and remove the
ROM.

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2121

Messages Description

Messages Description

Image Optimum There is insufficient memory to

print the page at the specified
print quality. The printer
automatically lowers the print
quality so that it can continue
printing. If the quality of the
printout is not acceptable, try
simplifying the page by limiting
the number of graphics or
reducing the number and size of
fonts.

Press the Continue button or
reset the printer to clear the
message.

Turn the Image Optimum setting
off in the SelecType Config
Menu if you do not want the
printer to automatically lower
the print quality to continue
printing.

You may need to increase the
amount of printer memory to be
able to print at the desired print
quality for your document.

Install Fuser There is no fuser unit installed, or

Install Oil
Roll

Install
Photocondctr

the fuser unit is not installed
properly. Install the fuser unit if it
is not installed.

If a fuser unit is already installed,
open the printer’s top cover,
remove the fuser oil roll, and
then remove the fuser unit.
Reinsert the fuser unit, making
sure it fits properly into the slot.
Reinstall the fuser oil roll and
close the top cover. The error
automatically clears itself if the
fuser unit is properly installed.

The fuser oil roll is not installed.
Install a fuser oil roll into the
printer.

The photoconductor unit is not
installed, or is installed
incorrectly. Install the
photoconductor unit if it is not
installed.

If the photoconductor unit is
already installed, try removing it
and then reinstalling it into the
printer.

Insert Transfer
Belt

There is no transfer belt unit
installed in the printer. Install a
transfer belt unit into the printer.

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Messages Description

Messages Description

Install Waste T
Box

Invalid AUX I/F
Card

Invalid HDD Either the Hard Disk Drive is

Invalid PS3 A PostScript 3 ROM module that

Invalid ROM
A/Invalid ROM B

The waste toner collector is not
installed, or is installed
incorrectly. If there is no waste
toner collector installed, install
one into the printer. If there is a
waste toner collector already
installed, try removing it and
reinstalling it.

This message means that the
printer cannot communicate
with the installed optional
interface card. Turn off the
printer, remove the card, then
reinstall it.

damaged or it cannot be used
with this printer. Turn off the
power and remove the Hard
Disk Drive.

cannot be used on this printer is
installed. Turn off the power and
remove the module.

The printer cannot read the
installed optional ROM module.
Turn off the power and remove
the ROM module.

Jam xxxx The location, one of Feed, Exit,

Manual Feed XXX
YYY

or Duplex, where the paper jam
occurred is displayed in place
of xxxx. If a paper jam occurs at
two or more locations
simultaneously, the
corresponding multiple
locations are displayed.

Jam A: top cover or fuser unit
Jam B: MP tray, main paper path
Jam C1: side cover of standard

lower cassette
Jam C2: side cover of 500-Sheet
Paper Cassette Unit
Jam DM: cover of Duplex Unit

XXX: The selected paper source
is indicated.
YYY: The selected paper size is
indicated.

The printer is waiting for media
to be inserted manually.

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2323

Messages Description

Messages Description

Mem Overflow The printer has insufficient

Menus Locked This message appears if you try

Need Memory The printer has insufficient

memory to execute the current
task. To correct the error, press
the Continue button on the
control panel. If the message
remains, reset the printer by
holding down the Alt and Reset
buttons until Reset All appears
on the LCD panel. You can also
clear this message by turning
the printer off, waiting 10
seconds, and then turning it
back on.

to change the printer’s settings
through the control panel when
the buttons are locked. You can
unlock them b y using the EPSON
WinAssist utility or WebAssist.
Refer to the Administrator’s

Guide

Guide for information.

GuideGuide

memory to execute the current
task. Add more memory to your
printer.

Administrator’s

Administrator’s Administrator’s

Oil Roll Near
Empty

Paper Out XXX
YYY

This message warns you that the
fuser oil roll is near the end of its
service life. You can continue to
print until the Replace Oil Roll
error message appears, but
early replacement is
recommended to maintain
high print quality.

You can clear this warning by
pressing the Continue button,
resetting the printer, or
replacing the fuser oil roll.

XXX: The selected paper source
is indicated.
YYY: The selected paper size is
indicated.

There is no paper in the
specified paper source (XXX).
Load paper of the indicated
size (YYY) into the paper source.

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Messages Description

Messages Description

Paper Set XXX
YYY

XXX: The selected paper source
is indicated.
YYY: The selected paper size is
indicated.

The paper loaded in the
specified paper source (XXX)
does not match the required
paper size (YYY). Replace the
loaded paper with the correct
size paper and press Continue.

If you press Continue without
replacing the paper, the printer
will print on the loaded paper
even though it does not match
the required size.

Print Overrun The required time to process the

print data exceeds the print
engine speed because the
current page is too complex.
Press the Continue button to
resume printing. If this message
appears again, turn on Page
Protect in the SelecType Config
Menu.

If you continue to receive this
message when printing a
particular page, try simplifying
the page by lim iting the number
of graphics or reducing the
number and size of fonts.

You can also add more memory
to the printer for a more
permanent solution.

Printer Open One or more of the printer’s

covers are open. Make sure that
the front cover, top cover, right
cover, Duplex Unit cover, and
the side covers of the standard
and optional lower cassettes
are all closed properly. The error
clears itself once all the covers
are closed.

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Messages Description

Messages Description

PS3 Hard Disk
full

Replace Fuser The fuser unit has reached the

Replace Oil
Roll

Replace
Photocondctr

The writing of PostScript 3
commands on the optional
Hard Disk Drive is no longer
possible as the amount of space
allocated to PostScript 3 on the
Hard Disk Drive is used up.

end of its service life. The error
automatically clears itself after
you replace both the fuser unit
and the second transfer roll.

The fuser oil roll has reached the
end of its service life. Replace it
with a new fuser oil roll.

The photoconductor unit has
reached the end of its service
life. You have to replace all
items included in the
photoconductor kit, which
includes the photoconductor
unit, the waste toner collector,
and the print head filter.

The error clears itself once you
have replaced all the items and
close the front and top covers.
The photoconductor counter
level is automatically reset.

Replace
TransferBelt

Replace Waste T
Box

Service Req
Exxx/ Service
Req Cxxxx

The transfer belt unit has
reached the end of its service
life. Replace it with a new
transfer belt unit into the printer.

The waste toner collector is full
of toner. Replace it with a new
waste toner collector.

The error clears itself after you
have replaced the waste toner
collector and close the front
cover.

Exxx/Cxxxx: Any number is
indicated.

A controller error or a print
engine error has been
detected. Write down the error
number listed on the LCD panel
and turn off the printer. Wait at
least 10 seconds and then turn
it back on. If this error still occurs,
turn off the printer, unplug the
power cord, and contact a
qualified servic e representative.

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Messages Description

Messages Description

Worn Fuser This message warns you that the

Worn
Photoconductor

fuser unit is near the end of its
service life. You can continue to
print until the Replace Fuser error
message appears, but early
replacement is recommended
to maintain high print quality.

You can clear this warning by
pressing the Continue button,
resetting the printer, or
replacing the fuser unit and the
second transfer roll with new
ones.

This message warns you that the
photoconductor unit is near the
end of its service life. You can
continue to print until the
Replace Photocondctr error
message appears, but early
replacement is recommended
to maintain high print quality.

You can clear this warning by
pressing the Continue button,
resetting the printer, or
replacing the photoconductor
unit, the waste toner collector,
and the print head filter.

Worn Transfer
Belt

Waste T Box
Nearfull

This message warns you that the
transfer belt unit is near the end
of its service life. You can
continue to print until the
Replace TransferBelt error
message appears, but early
replacement is recommended
to maintain high print quality.

You can clear this warning by
pressing the Continue button,
resetting the printer, or
replacing the transfer belt unit
with a new one.

The waste toner collector is
nearly full of toner. You can
continue to print until the
Replace Waste T Box error
message appears, but early
replacement is recommended
to maintain high print quality.

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Messages Description

Messages Description

XXXX Toner Crtg
Out

XXXX Toner Low XXXX: The letters C, M, Y, and/or K

XXXX: The letters C, M, Y, and/or K
appear in place of XXXX. C, M, Y,
and K stand for Cyan, Magenta,
Yellow, and Black respectively.

The indicated (XXXX) toner
cartridge is not installed in the
printer. Install the appropriate
toner cartridge.

When the black developer
cartridge is not installed, only K
appears on the LC D panel even
though other developer
cartridges may not be installed
as well.

appear in place of XXXX. C , M, Y,
and K stand for Cyan, Magenta,
Yellow, and Black respectively.

The amount of remaining toner
in the indicated (XXXX) toner
cartridge is very small. You can
continue to print until the XXXX
Toner Out error message
appears, but early replacement
is recommended to maintain
high print quality.

XXXX Toner Out XXXX: The letters C, M, Y, and/or K

appear in place of XXXX. C, M, Y,
and K stand for Cyan, Magenta,
Yellow, and Black respectively.

No toner is left in the indicated
(XXXX) toner cartridg e. Replace
it with a new toner cartridge.

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Printed in Japan 00. XX-XXCopyright © 2000 by SEIKO EPSON CORPORATION, Nagano, Japan

2828

Color Laser Printer

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