EFI Fiery E-8000 Installation & Service Manual

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Fiery

SERVER & CONTROLLER SOLUTIONS

E-8000 Color Server

26 October 2005

Installation & Service Guide

A guide for service technicians

This product documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this document is subject to change without notice and does not represent a commitment on the part of EFI.

This product documentation is provided in conjunction with the EFI software (“Software”) and any other EFI product described in this documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the Software License Agreement set forth below.

Patents

This product may be covered by one or more of the following U.S. Patents:

4,716,978, 4,828,056, 4,917,488, 4,941,038, 5,109,241, 5,170,182, 5,212,546, 5,260,878, 5,276,490, 5,278,599, 5,335,040, 5,343,311, 5,398,107, 5,424,754, 5,442,429, 5,459,560, 5,467,446, 5,506,946, 5,517,334, 5,537,516, 5,543,940, 5,553,200, 5,563,689, 5,565,960, 5,583,623, 5,596,416, 5,615,314, 5,619,624, 5,625,712, 5,640,228, 5,666,436, 5,745,657, 5,760,913, 5,799,232, 5,818,645, 5,835,788, 5,859,711, 5,867,179, 5,940,186, 5,959,867, 5,970,174, 5,982,937, 5,995,724, 6,002,795, 6,025,922, 6,035,103, 6,041,200, 6,065,041, 6,112,665, 6,116,707, 6,122,407, 6,134,018, 6,141,120, 6,166,821, 6,173,286, 6,185,335, 6,201,614, 6,215,562, 6,219,155, 6,219,659, 6,222,641, 6,224,048, 6,225,974, 6,226,419, 6,238,105, 6,239,895, 6,256,108, 6,269,190, 6,271,937, 6,278,901, 6,279,009, 6,289,122, 6,292,270, 6,299,063, 6,310,697, 6,321,133, 6,327,047, 6,327,050, 6,327,052, 6,330,071, 6,330,363, 6,331,899, 6,340,975, 6,341,017, 6,341,018, 6,341,307, 6,347,256, 6,348,978, 6,356,359, 6,366,918, 6,369,895, 6,381,036, 6,400,443, 6,429,949, 6,449,393, 6,476,927, 6,490,696, 6,501,565, 6,519,053, 6,539,323, 6,543,871, 6,546,364, 6,549,294, 6,549,300, 6,550,991, 6,552,815, 6,559,958, 6,572,293, 6,590,676, 6,606,165, 6,633,396, 6,636,326, 6,643,317, 6,647,149, 6,657,741, 6,662,199, 6,678,068, 6,707,563, 6,741,262, 6,748,471, 6,753,845, 6,757,436, 6,757,440, RE33,973, RE36,947, D341,131, D406,117, D416,550, D417,864, D419,185, D426,206, D439,851, D444,793.

Trademarks

Auto-Count, ColorCal, ColorWise, Command WorkStation, DocBuilder Pro, EDOX, EFI, Fiery, the Fiery logo, Fiery Driven, the Fiery Driven logo, Fiery Spark, MicroPress, OneFlow, Printcafe, PrinterSite, PrintMe, Prograph, Proteus, RIP-While-Print, Splash, and Spot-On are registered trademarks of Electronics for Imaging, Inc. in the U.S. Patent and Trademark Ofﬁce and/or certain other foreign jurisdictions. Bestcolor is a registered trademark of Best GmbH in the U.S. Patent and Trademark Ofﬁce.

ADS, AutoCal, Balance, Build, Digital StoreFront, DocStream, Fiery Link, Fiery Prints, FreeForm, Hagen, Intelligent Device Management, Logic, PrintFlow, PrintSmith, PrintSmith Site, PSI, PSI Flexo, RIPChips, Scan, SendMe, VisualCal, WebTools, the EFI logo, the Fiery Prints logo, and Essential to Print are trademarks of Electronics for Imaging, Inc. Best, the Best logo, Colorproof, PhotoXposure, Remoteproof, and Screenproof are trademarks of Best GmbH.

All other terms and product names may be trademarks or registered trademarks of their respective owners, and are hereby acknowledged.

Legal Notiﬁcations

APPLE COMPUTER, INC. (“APPLE”) MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE, EVEN IF APPLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Apple’s liability

to you for actual damages from any cause whatsoever, and regardless of the form of the action (whether in contract, tort [including negligence], product liability, or otherwise), will be limited to $50.

PANTONE PANTONE-identiﬁed standards. Consult current PANTONE Color Publications for accurate color. PANTONE

Colors displayed in the Software or in the documentation may not match

and other Pantone, Inc. trademarks are the property of Pantone, Inc. © Pantone, Inc., 2001. Pantone, Inc. is the copyright owner of PANTONE color data and/or software.

This product includes software developed by the Apache Software Foundation (www.apache.org).

FCC Information

WARNING: FCC Regulations state that any unauthorized changes or modiﬁcations to this equipment not expressly approved by the manufacturer could void the user’s authority to operate this equipment.

Refer to the Class Compliance sticker afﬁxed to the back of your Fiery (or, in the case of embedded systems, to the sticker afﬁxed to the print engine) to identify the appropriate classiﬁcation (A or B, below) for this product.

Class A Compliance

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference, in which case the user will be required to correct the interference at his own expense.

Industry Canada Class A Notice

This Class A digital apparatus complies with Canadian ICES-003.

Avis de Conformation Classe A de l’Industrie Canada

Cet appareil numérique de la Classe A est conforme à la norme NMB-003 du Canada.

Class B Declaration of Conformity

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for help.

In order to maintain compliance with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or unshielded cables is likely to result in interference to radio and TV reception. The user is cautioned that changes and modiﬁcations made to the equipment without the approval of the manufacturer could void the user’s authority to operate this equipment.

Industry Canada Class B Notice

This Class B digital apparatus complies with Canadian ICES-003.

Avis de Conformation Classe B de l’Industrie Canada

Cet appareil numérique de la Classe B est conforme à la norme NMB-003 du Canada.

RFI Compliance Notice

This equipment has been tested concerning compliance with the relevant RFI protection requirements both individually and on a system level (to simulate normal operation conditions). However, it is possible that these RFI Requirements are not met under certain unfavorable conditions in other installations. It is the user who is responsible for compliance of his particular installation.

Dieses Gerät wurde sowohl einzeln als auch in einer Anlage, die einen normalen Anwendungsfall nachbildet, auf die Einhaltung der Funkentstörbestimmungen geprüft. Es ist jedoch möglich, dass die Funkentstörbestimmungen unter ungünstigen Umständen bei anderen Gerätekombinationen nicht eingehalten werden. Für die Einhaltung der Funkentstörbestimmungen einer gesamten Anlage, in der dieses Gerät betrieben wird, ist der Betreiber verantwortlich.

Compliance with applicable regulations depends on the use of shielded cables. It is the user who is responsible for procuring the appropriate cables.

Die Einhaltung zutreffender Bestimmungen hängt davon ab, dass geschirmte Ausführungen benützt werden. Für die Beschaffung richtiger Ausführungen ist der Betreiber verantwortlich.

CE Marking (Declaration of Conformity)

This product complies with the following EU directives: 89/336/EEC, 73/23/EEC, and 93/ 68/EEC directives. This declaration is valid for the area of the European Union.

SOFTWARE LICENSE AGREEMENT

PLEASE READ THIS SOFTWARE LICENSE AGREEMENT (“LICENSE AGREEMENT”) CAREFULLY. THIS LICENSE AGREEMENT IS A LEGAL AGREEMENT BETWEEN YOU AND ELECTRONICS FOR IMAGING, INC. (“EFI”) REGARDING THE EFI SOFTWARE (“SOFTWARE”). BY INSTALLING, COPYING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THIS LICENSE AGREEMENT. IF YOU DO NOT AGREE, DO NOT INSTALL, COPY, OR OTHERWISE USE THE SOFTWARE AND YOU MAY RETURN THE UNUSED SOFTWARE, WITH PROOF OF PAYMENT, FOR A FULL REFUND TO THE PLACE OF PURCHASE WITHIN THIRTY (30) DAYS OF THE PURCHASE DATE.

License

EFI grants you a limited, non-exclusive license to use the Software solely in accordance with the terms and conditions of this License Agreement, solely as speciﬁed in the EFI product documentation, and solely with the product(s) speciﬁed in the EFI product documentation (“Product(s)”).

The term “Software” as used in this License Agreement shall mean the EFI software and all documentation, downloads, on-line materials, bug ﬁxes, patches, releases, release notes, updates, upgrades, technical support materials, and information regarding the EFI software. The terms and conditions of this License Agreement shall apply to and govern your use of any such item to the extent that EFI does not provide a separate or additional written license agreement for such item.

The Software is licensed, not sold. You may use the Software solely for the purposes described in the EFI product documentation. You may not rent, lease, sublicense, lend, or otherwise distribute the Software or use the Software in any time sharing, service bureau, or similar arrangement.

You may not make or have made, or permit to be made, any copies of the Software or portions thereof, except one (1) backup or archive copy for the purposes permitted in this License Agreement; provided, however, that under no circumstances may you make or have made, or permit to be made, any copies of any portion of the Software that is included on any portion of the controller board or hardware of a product. You agree not to localize, translate, disassemble, decompile, decrypt, reverse engineer, discover the source code of, modify, create derivative works of, or in any way change any part of the Software.

Intellectual Property Rights

You acknowledge and agree that all rights, title, and interest, including all intellectual property rights, in and relating to the Software, all EFI Products, and all copies, modiﬁcations, and derivative works thereof, are solely owned by and shall remain with EFI and its suppliers. Except for the express limited license granted in this License Agreement, no right or license of any kind is granted. You receive no rights or license under any patents, copyrights, trade secrets, trademarks (whether registered or unregistered), or other intellectual property. You agree not to adopt, register, or attempt to register any EFI trademark or trade name or any confusingly similar mark, URL, internet domain name, or symbol as your own name or the name of your afﬁliates or products, and agree not to take any other action which impairs or reduces the trademark rights of EFI or its suppliers.

Conﬁdentiality

The Software is conﬁdential, proprietary information of EFI and you may not distribute or disclose the Software. You may, however, permanently transfer all of your rights under this License Agreement to another person or legal entity provided that: (1) such a transfer is authorized under all applicable export laws and regulations, including the laws and regulations of the United States, including the United States Export Administration Regulations; (2) you transfer to the person or entity all of the Software (including all copies, updates, upgrades, media, printed documentation, and this License Agreement); (3) you retain no copies of the Software, including no backup, archival, or other copies, however stored; and (4) the recipient agrees to all of the terms and conditions of this License Agreement.

Te rmination

Unauthorized use, copying, or disclosure of the Software, or any breach of this License Agreement will result in automatic termination of this license and will make available to EFI other legal remedies. In the event of termination, you must destroy all copies of the Software and all component parts thereof. All provisions of this License Agreement relating to conﬁdentiality of the Software, disclaimers of warranties, limitation of liability, remedies, damages, governing law, jurisdiction, venue, and EFI’s intellectual property rights shall survive any termination of this license.

Limited Warranty and Disclaimer

EFI warrants that the Software, if used as speciﬁed in the EFI product documentation, will perform substantially in accordance with the EFI product documentation for a period of ninety (90) days from the date of receipt. EFI makes no warranty or representation that the Software will meet your speciﬁc requirements, that the operation of the Software will be uninterrupted, secure, fault-tolerant, or error free, or that all defects in the Software will be corrected. EFI makes no warranty, implied or otherwise, regarding the performance or reliability of any other Products or services or any third party products (software or hardware) or services. THE INSTALLATION OF ANY THIRD PARTY PRODUCTS OTHER THAN AS AUTHORIZED BY EFI WILL VOID THIS WARRANTY. USE, MODIFICATION, AND/OR REPAIR OF THE SOFTWARE OR AN EFI PRODUCT OTHER THAN AS AUTHORIZED BY EFI WILL VOID THIS WARRANTY. FURTHER, THIS LIMITED WARRANTY IS VOID IF A PROBLEM WITH THE SOFTWARE ARISES FROM ACCIDENT, ABUSE, MISAPPLICATION, ABNORMAL USE, VIRUS, WORM, OR SIMILAR CIRCUMSTANCE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR THE EXPRESS LIMITED WARRANTY SET FORTH ABOVE (“LIMITED WARRANTY”), EFI MAKES AND YOU RECEIVE NO REPRESENTATIONS OR WARRANTIES RELATING TO THE SOFTWARE, ANY PRODUCT AND/OR ANY SERVICES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION OF THIS AGREEMENT OR ANY OTHER COMMUNICATION. EFI SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES, REPRESENTATIONS, AND CONDITIONS, INCLUDING THOSE OF SECURITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. THERE IS NO WARRANTY OR REPRESENTATION THAT THE OPERATION OF THE SOFTWARE AND/OR ANY PRODUCT WILL BE UNINTERRUPTED, FAULT-TOLERANT, SECURE, OR ERRORFREE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOUR SOLE AND EXCLUSIVE REMEDY, AND THE ENTIRE LIABILITY OF EFI AND ITS SUPPLIERS, RELATING TO ANY AND ALL SOFTWARE, PRODUCTS, SERVICES, AND/ OR APPLICABLE WARRANTIES SHALL BE, AT EFI’S OPTION, (1) TO REPAIR OR REPLACE THE SOFTWARE THAT DOES NOT MEET THE LIMITED WARRANTY; OR (2) PROVIDE A REFUND OF THE PRICE PAID (IF ANY) FOR THE SOFTWARE THAT DOES NOT MEET THE LIMITED WARRANTY. EXCEPT AS PROVIDED IN THIS SECTION, EFI AND ITS SUPPLIERS SHALL PROVIDE NO REFUNDS, RETURNS, EXCHANGES, OR REPLACEMENTS.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT THE ENTIRE LIABILITY OF EFI AND ITS SUPPLIERS FOR ALL CLAIMS RELATED TO ANY SOFTWARE, PRODUCT, SERVICES, AND/OR THIS LICENSE AGREEMENT, REGARDLESS OF THE FORM OF ACTION (WHETHER IN CONTRACT, TORT, UNDER STATUTE, OR OTHERWISE), SHALL BE LIMITED TO THE AMOUNT PAID BY YOU, IF ANY, FOR THE EFI SOFTWARE. YOU AGREE THAT SUCH AMOUNT IS SUFFICIENT TO SATISFY THE ESSENTIAL PURPOSE OF THIS LICENSE AGREEMENT AND THAT SUCH A LIABILITY IS A FAIR AND REASONABLE ESTIMATE OF ANY LOSS AND DAMAGE LIKELY TO BE SUFFERED IN THE EVENT OF ANY WRONGFUL ACT OR OMISSION BY EFI AND/OR ITS SUPPLIERS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EFI AND ITS SUPPLIERS BE LIABLE FOR COST OF PROCUREMENT OF SUBSTITUTE SOFTWARE, PRODUCTS OR SERVICES, LOST PROFITS OR DATA, THIRD PARTY CLAIMS, OR ANY SPECIAL INDIRECT, RELIANCE, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR INCIDENTAL DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, RELATED TO ANY SOFTWARE, PRODUCT, SERVICES AND/ OR THIS LICENSE AGREEMENT. THIS LIMITATION SHALL APPLY EVEN IF EFI AND ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU AGREE THAT THE PRICE OF THE EFI SOFTWARE REFLECTS THIS ALLOCATION OF RISK. YOU ACKNOWLEDGE AND AGREE THAT THE FOREGOING LIMITATIONS OF LIABILITY AND DISCLAIMERS FORM AN ESSENTIAL ELEMENT OF THIS LICENSE AGREEMENT, WITHOUT WHICH EFI WOULD NOT HAVE LICENSED THE EFI SOFTWARE TO YOU.

BECAUSE SOME JURISDICTIONS DO NOT ALLOW SOME OR ALL OF THE EXCLUSIONS AND/OR LIMITATIONS OF LIABILITY HEREIN, SOME OR ALL OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

You are hereby notiﬁed that Adobe Systems Incorporated, a Delaware corporation located at 345 Park Avenue, San Jose, CA 95110-2704 (“Adobe”) is a third-party beneﬁciary to this License Agreement to the extent that this License Agreement contains provisions which relate to your use of any software, font programs, typefaces, and/or trademarks licensed or supplied by Adobe. Such provisions are made expressly for the beneﬁt of Adobe and are enforceable by Adobe in addition to EFI. ADOBE WILL HAVE NO LIABILITY WHATSOEVER TO YOU FOR ANY ADOBE SOFTWARE OR TECHNOLOGY LICENSED HEREUNDER.

Export Restrictions

The Software and EFI Products are subject to the export laws and regulations of the United States, including the United States Export Administration Regulations. The license granted to you herein is conditioned upon your compliance with all applicable export laws and regulations, including the export laws and regulations of the United States. You represent and agree that you will not use, disclose, distribute, transfer, export, or re-export any portion of the Software or any EFI Product in any form in violation of any applicable export laws and regulations, including the export laws and regulations of the United States.

U.S. Government Restricted Rights

Use, duplication, or disclosure of the Software by the United States Government is subject to restrictions as set forth in FAR 12.212 or DFARS 227.7202-3 -227.7202-4 and, to the extent required under U.S. federal law, the minimum restricted rights as set out in FAR 52.227-14, Restricted Rights Notice (June 1987) Alternate III(g)(3) (June 1987) or FAR 52.227-19 (June

1987). To the extent any technical data is provided pursuant to the Agreement, such data is protected per FAR 12.211 and DFARS 227.7102-2 and to the extent explicitly required by the U.S. Government, is subject to limited rights as set out in DFARS 252.227.7015 (November

1995) and DFARS 252.227-7037 (September 1999). In the event that any of the above referenced agency regulations are modiﬁed or superseded, the subsequent equivalent regulation shall apply. The name of the Contractor is Electronics for Imaging, Inc.

Governing Law and Jurisdiction

The rights and obligations of the parties related to this License Agreement will be governed in all respects by the laws of the State of California exclusively, as such laws apply to contracts between California residents performed entirely within California. The United Nations Convention on Contracts for the International Sale of Goods and any other similar convention does not apply to this License Agreement. For all disputes related to the Software, Products, Services, and/or this License Agreement, you consent to the exclusive personal jurisdiction and venue of the state courts in San Mateo County, California and the federal court for the Northern District of California.

General

This Agreement is the entire agreement held between us and supersedes any other communications or advertising with respect to the Software, Products, Services, and any other subject matter covered by this License Agreement. If any provision of the License Agreement is held invalid, such provision shall be deemed modiﬁed to the extent necessary to be enforceable and the other provisions in this License Agreement shall continue in full force and effect.

If you have any questions, see the EFI web site at www.eﬁ.com.

Electronics for Imaging, Inc. 303 Velocity Way Foster City, CA 94404 USA

Contents

Preface

About this guide

About the illustrations in this guide xii

Terminology and conventions xii

Precautions Tools you will need

Chapter 1: Introduction

Features How the E-8000 operates Print options

Chapter 2: Preparing for Installation

Installation sequence Checking the customer site

Setting customer expectations 2-4

Unpacking the E-8000 Front and back panels

Chapter 3: Connecting the E-8000

xiii

xiv

1-1

1-2

1-3

2-1

2-3

2-5

2-7

Preliminary checkout Connecting to the copier Verifying the connection

Printing a Test Page and the Conﬁguration page 3-4

Installing additional options Connecting to the network Using the FieryDriven screen Shutting down and restarting

3-1

3-3

3-4

3-6

3-7

3-9

3-12

vii

Contents

Chapter 4: Service Procedures

Overview

System software 4-2

Accessing internal components

Shutting down the system 4-4

Opening the E-8000 4-5

Checking internal connections Restoring and verifying functionality after service

Reassembling the system 4-11

Verifying functionality 4-12

Removing and replacing boards

Copier interface board 4-13

User interface board 4-15

UIB bracket 4-18

Motherboard

Removing the motherboard 4-19

Replacing the motherboard 4-23

Verifying new motherboard installation and updating the system 4-26

Replacing parts on the motherboard 4-32

Motherboard jumpers 4-39

Fan Power supply

Checking voltages 4-41

Removing and replacing the power supply 4-42

Hard disk drive DVD/CD-RW drive Power button module System software service

Restoring backup system software 4-55

Installing system software 4-59

4-1

4-4

4-7

4-11

4-13

4-19

4-40

4-41

4-44

4-49

4-52

4-54

viii

Contents

Chapter 5: Troubleshooting

The Troubleshooting process Preliminary on-site checkout

Checking external connections 5-3

Checking internal components 5-4

Inspecting the system 5-5

Normal startup sequence 5-11

Error messages and conditions

Appendix A: Speciﬁcations

Hardware features Networking and connectivity User software Safety and emissions compliance

Index

5-1

5-2

5-12

A-1

Preface

About this guide

The Installation and Service Guide is intended for authorized Fiery E-8000 Color Server and copier service technicians installing or servicing the Fiery E-8000 Color Server. If you are not an authorized service technician, do not attempt to install or service the Fiery E-8000 Color Server. Electronics for Imaging does not warrant the performance of the Fiery E-8000 Color Server if it is installed or serviced by non-authorized personnel.

OTE

The term “E-8000” is used in this guide to refer to the Fiery E-8000 Color Server.

About this guide

This guide is organized around the following topics:

•“Preface”

General information about this guide and about installing the E-8000.

• Chapter 1, “Introduction”

General information about the E-8000.

• Chapter 2, “Preparing for Installation”

Unpacking and the steps you need to take before you install the unit.

• Chapter 3, “Connecting the E-8000”

Connecting the E-8000 to the copier and the network and verifying that the system is working correctly; overview of the Control Panel.

• Chapter 4, “Service Procedures”

Removing and replacing procedures for E-8000 components; installing system software.

• Chapter 5, “Troubleshooting”

Common problems and ways of correcting them; startup error codes; diagnostic tools.

•Appendix A, “Speciﬁcations”

Hardware and network speciﬁcations; safety and emission compliance information.

OTE

E-8000 customers should not use the technical service documentation. Do not leave your copy of the Installation and Service Guide at the customer site after you make a service call.

Preface

About the illustrations in this guide

The illustrations in this guide reﬂect the current shipping version of the E-8000 at the time of publication. Components shown in these illustrations are subject to change. To receive information about any E-8000 components that do not match the illustrations in this guide, contact your authorized service/support center.

Terminology and conventions

The terms “replace” and “replacing” are typically used throughout this guide to mean reinstallation of existing components. Install new components only when necessary.

The term “LCD” refers to the liquid crystal display window on the Control Panel on the front of the E-8000. Except in certain situations (for example, system software restoration and installation; motherboard replacement), once the E-8000 has booted up, this window displays a static logo screen that cannot be changed.

The buttons to the left and right of the LCD on the Control Panel are not used except to allow you to perform certain operations, such as installing or restoring system software or updating the system after you install a new motherboard. Instructions for using the buttons are provided where applicable.

The term “ network administrator” refers to the person responsible for maintaining the network at the customer site.

The term “Control Panel” refers to the area on the front of the E-8000, including the green/red activity light, the display window (LCD), and the buttons to the right and left of the display window.

The term “DVD/CD-RW drive” refers to a disk drive that supports DVDs (digital versatile disks) and compact discs with read/write capability.

The term “system software” refers to the operating system software and Fiery system software installed on the E-8000 hard disk.

The term “10/100/1000TX” refers to 10/100/1000 megabits per second (Mps) baseband data transmission over twisted-pair wire.

References to other E-8000 documents, such as Conﬁguration and Setup, are displayed in italics.

OTE

The Caution icon indicates a need for special care and safety when handling the equipment.

xii

The note format highlights important messages and additional information.

Precautions

Always observe the following general precautions when installing and servicing the E-8000:

• Report any shipping damage.

If there is any evidence of shipping or handling damage to the packing boxes or their contents, save the damaged boxes and parts, and call the shipper immediately to ﬁle a claim.

•Never alter an existing network without permission.

The E-8000 will probably be connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the system or network administrator or the shop supervisor.

•Never assign an IP address in E-8000 Network Setup.

Only the network administrator should assign an IP address to a network device. Assigning the E-8000 an incorrect IP address may cause unpredictable errors on any or all devices connected to the network.

• Always disconnect power before opening the E-8000.

•Use care when handling parts of the E-8000, because some edges on the unit may be sharp. For example, be careful when:

•Accessing the DVD/CD-RW drive (keep the drive door closed when not in use)

•Plugging in cables at the back of the unit

•Removing the panels

•Follow standard electrostatic discharge (ESD) precautions while working on the internal components.

Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the copier and the E-8000 is static-free. Carpeting, leather-soled shoes, synthetic clothing ﬁbers, silks, and plastics may generate a static charge of more than 10,000 volts. Static discharge can destroy the circuits etched in silicon microchips, or dramatically shorten their life span. By observing standard precautions, you may avoid extra service calls and save the cost of a new board.

xiii

Preface

When possible, work on a ground-connected antistatic mat. Wear an antistatic grounding strap, grounded at the same place as the antistatic mat. If that is not possible:

•Attach a grounding strap to your wrist. Attach the other end to a good ground.

• When you unpack the E-8000 from the carton for the ﬁrst time, touch a metal area of

the copier to discharge the static on your body.

•Before you remove the side panel(s) and handle internal components, touch a metal

part of the E-8000.

• Leave new electronic components inside their antistatic bags until you are ready to

install them. When you remove components from an antistatic bag, place them on a grounded antistatic surface, component-side up.

• When you remove an electronic component, place it into an antistatic bag

immediately. Do not walk across a carpet or vinyl ﬂoor while carrying an unprotected board.

•Do not damage or remove the gaskets afﬁxed to one edge of the side panels and around

the DVD drive enclosure. The gaskets are designed to reduce possible electromagnetic interference (EMI).

•Handle printed circuit boards by their opposing edges only, and avoid touching the

contacts on the edge of the board.

•Protect the thermal material on the base of the heatsink. If you remove the CPU

cooling assembly (for instance, when transferring the CPU to a new motherboard), avoid touching the thermal material on the base of the heatsink. When setting the heatsink aside, set it base-side up.

•Never set any liquid on or near the E-8000 or the copier.

Tools you will need

To install or service the E-8000, bring the following tools and parts to the customer site:

• ESD wrist grounding strap and antistatic mat

•Wire cutters

•Needlenose pliers

• #0 and #1 Phillips head screwdrivers (non-magnetic)

•Flathead screwdriver

Also bring this guide, documentation for any optional service kits you may be installing, and any technical notes for the E-8000.

xiv

Features

Chapter 1: Introduction

The E-8000 adds computer connectivity and highly efﬁcient Adobe PostScript 3 printing capability to copiers. It is optimized for high-speed network communications, processing, rasterization, and printing of continuous tone color and monochrome pages.

Features

The E-8000, as an integral part of the customer’s printing system, enables users to:

•Send images over AppleTalk, TCP/IP, and IPX networks to print on

E-8000-supported devices.

•Spool print jobs and select a printing priority for each job. Users can control spooled

print jobs sent to the E-8000 with remote user software running on networked PC and Mac OS computers.

•Print color, grayscale, and black-and-white ﬁles.

•Use the copier as a high-resolution color scanner with Remote Scan software.

•Use 136 resident fonts (126 Adobe Type 1 PostScript and 10 TrueType), plus two

Adobe Multiple Master fonts used for font substitution when printing PDF ﬁles. Use Downloader or any third-party LaserWriter downloader, such as the Adobe Font Downloader, to download additional fonts.

•Use built-in ColorWise color management and NetWise

Copier

E-8000

Networked computers or workstations

network features.

IGURE

The E-8000 is one of several imaging products engineered and manufactured by Electronics for Imaging.

1-1

E-8000 printing system

1-1

Introduction

How the E-8000 operates

The E-8000 enables the customer to use the copier as a printer and scanner. Users can print to the E-8000 from networked PCs running Microsoft Windows, from networked Mac OS computers, and from networked UNIX workstations running TCP/IP.

The E-8000 custom-designed copier interface board and system software are responsible for efﬁcient image processing and printing controls. The main functions of components and software are described in the following paragraphs.

The E-8000 uses the motherboard and the copier interface board to process image data for printing and scanning images.

The motherboard includes a 3.06GHz CPU that controls the image data transfer to and from the copier interface board and runs the interpreter. The interpreter rasterizes the page description ﬁle and compresses the image pattern into memory.

The interpreter sends compressed raster data through the image frame buffer memory to the copier interface board. The copier interface board decompresses the image data and sends it to the copier through the copier interface cable. The raster data supplied to the laser in the copier charges the drum and renders the ﬁnal image on paper at full copier speed.

High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image data during printing. The E-8000 is conﬁgured with four 256MB DIMMs for a total of 1GB of memory.

When the copier is used as a scanner, the E-8000 acquires red, green, and blue (RGB) image data from the copier, stores it in memory, and transmits it to the computer that requested the scan.

1-2

Print options

External

Devices

Keyboard

and Mouse

(Option)

Monitor

(Option)

Networked computers

User

Interface

Board

Front panel

USB port

HDD

DVD

Parallel Port

PRI_IDE

SEC_IDE

Graphics

Controller

Network

Interface

10/100

(Not used)

Network

Interface

10/100 /1000

(Top RJ45)

USB

Motherboard

Super

I/O

South Bridge

32-bit I/O

Controller

PCI 1-3

PCI Bus 0

33MHz/33-bit

PCI-X Bus 2

66MHz/64-bit

E-8000

BIOS

I/O Bridge 64-bit I/O

Controller

CPU

PCI S1

RTC

Reset

North Bridge

Memory

Controller

PCI P1

PCI-X Bus 1

133MHz/64-bit

Not used

Memory

DIMM

Copier

Interface Board

Print/

Scan

Print Device

Copier/

printer

+3.3/+5/±12V DC

Power supply

AC power

1-2

IGURE

E-8000 functional diagram

Print options

The E-8000 supports a variety of applications for creating and printing pages of text and/or images. The E-8000 operates over a network.

Sending print jobs over a network to the E-8000 allows users to print documents directly from the applications in which they are created. In addition, the E-8000 offers an efﬁcient way to print ﬁles that have been saved as PostScript (PS), Encapsulated PostScript (EPS), Portable Document Format (PDF), or Tagged Image File Format (TIFF). These ﬁles can be downloaded directly to the E-8000.

1-3

Installation sequence

Chapter 2: Preparing for Installation

This chapter includes the following information:

•Summary of the installation sequence

• Checking the customer site

•Unpacking the E-8000

• E-8000 front and back overview

Installation sequence

Before you attempt an installation, familiarize yourself with this chapter and Chapter 3 of this guide. The installation sequence described in this chapter is designed to make your job as easy as possible. Installation problems are easier to avoid and diagnose if you proceed from the component to the system level and verify functionality at each stage. Figure 2-1 on page 2-2 outlines the recommended installation procedure for connecting the E-8000 to the copier.

Because the E-8000 is a node on the customer’s computer network, make sure you coordinate your scheduled installation with the network administrator at the customer site. For Network Setup information, refer the network administrator to Conﬁguration and Setup on the User Documentation CD.

2-1

Preparing for Installation

Copier

Check installation

requirements and verify site

conditions; page 2-3

Connect copier interface cable; page 3-3

Print a Test Page and Conﬁguration page;

page 3-4

E-8000

Unpack the E-8000;

page 2-5

Initial startup; page 3-1

Mac OS

computersPCcomputers

Network administrator veriﬁes

network operation without the

E-8000 connected

UNIX

workstations

IGURE 2-1 Recommended installation steps and references

2-2

Network administrator connects the E-8000 to

the network and veriﬁes the connection; see page 3-7

and Conﬁguration and Setup on the

User Documentation CD

Network administrator conﬁgures Setup options; see Conﬁguration and Setup on

the User Documentation CD

Network administrator installs user software on networked computers that print to the E-8000;

see Printing from Mac OS, Printing from Windows,

and Utilities on the User Documentation CD

Full E-8000 functionality

Checking the customer site

Before you install the E-8000, check site conditions and inform the customer of any installation requirements.

Copier

❑ Is there space near the copier for the E-8000?

Make sure that there is space for the E-8000. Allow enough space at the back panel for the cables to route easily and at the side panel so that the E-8000 does not interfere with use of or service to the copier (such as clearing a paper jam). You may need to move the copier away from the wall so that the interface connectors are accessible.

20cm+ (8 in.)

❑ Does the copier require service or adjustments?

Print the copier color test page before you install the E-8000.

If the copied image indicates that the copier needs adjustment, inform the customer. After getting approval, complete the necessary copier service.

Power

❑ Is there a dedicated, grounded electrical outlet for the E-8000 near the copier?

Locate the grounded electrical outlet that will supply power to the E-8000. Do not run the E-8000 and the copier on the same circuit. Make sure to use a surge suppressor for the E-8000 if the customer has provided one.

• Do not use a 3-prong adapter in a 2-hole ungrounded outlet.

• Do not use an extension cord.

• Do not plug the E-8000 into a circuit with heating or refrigeration equipment

(including water coolers).

• Do not plug the E-8000 into a switchable wall outlet. This can result in the E-8000

being turned off accidentally.

Back panel

E-8000

Side panel

2-3

Preparing for Installation

Network

❑ What is the network cable and connection type?

•Unshielded twisted pair CAT 6 cable for 10BaseT/100BaseTX/1000BaseTX

❑ Is the network connection ready and tested for E-8000 installation?

To verify that the network is functioning before you attach the E-8000:

• Ask the network administrator to print a document on a shared printer over

the network.

• Ask the network administrator to verify the computer and network requirements,

as speciﬁed in Conﬁguration and Setup on the User Documentation CD.

System contact person

❑ Will the person responsible for the computers and the network be available at the time

set for installation?

Find out the name of the system contact person.

Setting customer expectations

If the site is ready, installation takes about one hour. Inform the customer of the following:

•Some nodes on the network may be unavailable for up to one hour.

• The copier may be unavailable for up to one hour.

• The network administrator needs to be available during the installation for network

connectivity.

Equipment downtime and impact on the network can be minimized if the network administrator installs a network connector for the E-8000 and conﬁrms network functionality with the connector in place before the date scheduled for the E-8000 installation.

• The network administrator should have a networked computer available during the

installation. The appropriate software should already be installed. Documentation for the networked computer and the network operating software should be available.

• The network administrator should install the user software shipped with the E-8000

(user documentation is also included) onto networked PC and Mac OS computers that will print to the E-8000.

NOTE: This guide covers hardware installation and service and provides general

information about connecting the E-8000 to the customer’s network. Network setup and conﬁguration information goes beyond the scope of this guide. For network setup and conﬁguration information, refer the network administrator to Conﬁguration and Setup on the User Documentation CD.

2-4

Unpacking the E-8000

The E-8000 is assembled and shipped from the factory in a box that includes all necessary cables and documentation, as shown in Figure 2-2 on page 2-6.

TO UNPACK THE E-8000

1. Open the box and remove the packing material.

Save the original boxes and packing materials in case you need to transport the E-8000 at a later date.

2. Remove the contents from the top container. Inspect the contents for visible damage. The top container should include the following items:

•One AC power cable

•Media package (includes disks for system software, user software, and

user documentation)

3. Give the media package to the customer or network administrator.

Let the customer or network administrator know that in order to take full advantage of the E-8000, the user software must be installed on computers that will print to the E-8000.

4. Set aside the remaining components from the top container.

5. Remove the top container and any packing materials.

Set aside the packing material and note the orientation of the E-8000 inside the shipping container, in case you need to repack it later.

6. Carefully lift the E-8000 out of the box.

If you notice shipping damage to any component, be sure to save the shipping container in case the carrier needs to see it. Call the carrier immediately to report the damage and ﬁle a claim, then call your authorized service/support center. Be ready to furnish the serial number printed on the back of the E-8000.

2-5

Preparing for Installation

Power cable

Media package

E-8000

IGURE 2-2 Contents of E-8000 shipping box

2-6

Front and back panels

After unpacking the E-8000, familiarize yourself with the front and back panels before you connect it to the copier.

Activity light

Control panel

buttons

(limited use)

Front panel

NOTE: Front panel door is not shown.

FIGURE 2-3 Front and back panels

Control panel buttons (limited use)

Jewel

DVD/CD-RW drive

Power button Reset button

USB port

Power cable connector

Mouse (option) Keyboard (option)

USB ports (dongle) Parallel port (dongle)

Serial port (not used)

Monitor (option)

Ethernet network port

Not used (Do not remove the plug)

Copier interface board

Back panel

2-7

Preliminary checkout

Chapter 3: Connecting the E-8000

TO CONNECT POWER AND START THE E-8000

Power connector

After you unpack or service the E-8000, connect the power cable, turn on the system, and conﬁrm a successful startup before you connect the E-8000 to the copier and the network.

Preliminary checkout

The following procedure describes how to connect power and start the E-8000.

1. Connect one end of the AC power cable to the power connector at the back of the E-8000 and the other end to a wall power outlet.

Pull on the tab

IGURE 3-1 Connecting the power cable

2. Open the door on the E-8000 front panel.

Pull on the tab on the left side of the door.

FIGURE 3-2 Opening the front panel door

3-1

Power button

Connecting the E-8000

3. Power on the E-8000 by pressing the power button on the front panel.

The power supply automatically senses the correct voltage. Allow startup to proceed without interruption. Do not press any buttons on the Control Panel while the system is starting.

NOTE: Front panel door not shown.

FIGURE 3-3 Powering on the E-8000

4. Wait for the logo screen to display on the Control Panel to conﬁrm that the E-8000 powers up properly.

When the logo displays on the E-8000 Control Panel, you are ready to shut down the E-8000 through the copier Operation Panel (see page 3-12) and connect the network and copier interface cables (see page 3-3 and page 3-7). Setup options should be conﬁgured after making these connections. The network administrator is responsible for conﬁguring Setup according to the network and user environment. For Setup information, refer the network administrator to Conﬁguration and Setup on the User Documentation CD.

5. Following a successful startup, shut down the E-8000 through the copier Operation Panel (see page 3-12).

3-2

Connecting to the copier

After completing the preliminary checkout, connect the E-8000 to the copier. The E-8000 communicates with the copier through a cable from the E-8000 copier interface board to the interface port on the copier.

NOTE: Make sure the copier is conﬁgured for use with the E-8000. For the proper setting,

see the documentation that accompanies the copier.

TO CONNECT TO THE COPIER

1. Power off the copier.

Check with the network administrator or supervisor before powering off the copier.

2. Connect one end of the copier interface cable to the E-8000 and connect the other end to the copier.

Copier interface cable

FIGURE 3-4 Copier interface cable connection

3-3

Connecting the E-8000

Verifying the connection

After you connect the E-8000 to the copier, print a Test Page and the Conﬁguration page to verify that the connection between the E-8000 and the copier is working properly.

Printing a Test Page and the Conﬁguration page

Before connecting the E-8000 to the network, print a Test Page and the Conﬁguration page.

•Test Page—printing a Test Page veriﬁes that all the components of the

• Conﬁguration page—printing the Conﬁguration page can be helpful during

E-8000-to-copier interface are working. The Test Page is a color ﬁle that resides on the HDD (hard disk drive).

installation, setup, and service. After you install the E-8000 and before any default settings are changed, you can obtain a record of the defaults by printing the Conﬁguration page.

After you make the physical connection to the network, the network administrator can customize Setup options according to the network and user environment. Using the Conﬁguration page as a guide helps speed up this process. For more information, see Conﬁguration and Setup on the User Documentation CD.

Before you perform any service procedure, print the Conﬁguration page, if possible, so that you can return the settings to their former conﬁguration, if necessary.

3-4

+ 100 hidden pages

EFI Fiery E-8000 Installation & Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual