Dyson 360 Eye Robot User Manual
How to use your robot.
Cómo usar el robot.
2
Thank you for choosing to buy
the Dyson 360 Eye™ robot.
To read your manual in English
go to page 4.
Gracias por elegir comprar
el robot Dyson 360 Eye™.
Para leer el manual en español,
vaya a la página 34.
3
EN
Contents
Getting started
Important safety instructions
6
Quick start
10
Dyson Link app
12
Getting connected: Part 1
13
Getting connected: Part 2 iOS
14
Getting connected: Part 2 Android
16
Cleaning modes
18
20
Understanding and optimizing your robot.
Maintenance
Emptying the clear bin
22
Brush bar and track maintenance
23
Washing and drying the filters
24
Cleaning optics
26
27
Software updates
Important information
28
Troubleshooting
30
Additional information
We’re here to help:
In the box
Online
Support site:
www.dyson.com/support/robots
Robot owner's site:
www.dyson.com/robot-owners
Ask Dyson:
www.youtube.com/AskDyson
Support Center
Call: 1-866-664-8997 bet ween Mon-Fri 8am to 8pm CST;
Sat 9am to 6pm CST
Email: support@dyson.com
Chat: www.dyson.com/support/robots
Robot
Cyclone pack
release button
Cyclone pack
(cyclone, cyclone
shroud and
clear bin)
Sensors
Dock
Power
socket
‘Powe r on’
indicator
Charging
contacts
Plug
Cable
wrap
Navigational
camera
USB port
(behind post filter cover)
Power button
Trac ks
Finger hold
Docking
targets
Power
socket
Download the Dyson
Link app
The Dyson Link app allows you to control, monitor and get automatic
updates for the Dyson 360 Eye™ robot via your mobile device.
Search for the latest Dyson Link app on the App store or Google Play.
5
IMPORTANT SAFETY INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ ALL INSTRUCTIONS AND CAUTIONARY
MARKINGS IN THIS MANUAL AND ON THE MACHINE
When using an electrical machine, basic precautions should always be followed,
including the following:
WARNING
These warnings apply to the machine, charging dock and charger.
TO REDUCE THE RISK OF FIRE,
ELECTRIC SHOCK, OR IN JU RY:
1. This Dyson machine is not intended
for use by young children or infirm
persons with reduced physical,
sensory or reasoning capabilities, or
lack of experience and knowledge,
unless they have been given
supervision or instruction by a
responsible person concerning use of
the machine to ensure that they can
use it safely.
2. Do not allow to be used as a toy.
Close attention is necessary when
used by, or near, children and pets.
Children should be supervised to
ensure that they do not play with the
machine. Do not allow children or
pets to sit on the machine.
3. Use only as described in this Dyson
Operating Manual. Do not carry out
any maintenance other than that
shown in this manual, on the Dyson
Link app, on the Dyson website, or as
advised by the Dyson Helpline.
4. If the machine is not working as it
should, has received a sharp blow,
has been dropped, damaged,
left outdoors, or dropped into
water, do not use and contact the
Dyson Helpline.
5. If there is a problem with your Dyson
machine, refer to the diagnostic
information in this manual, on the
Dyson website, and on the Dyson Link
app. If service or repair is needed,
contact the Dyson Helpline so we can
discuss the available options. Do not
disassemble the machine as incorrect
reassembly may result in an electric
shock or fire.
6. Suitable for dry locations ONLY.
Do not use outdoors or on wet
surfaces or where contact with, or
immersion in, water is a possibility.
7. Do not install, charge or use this
machine outdoors, in a bathroom or
within 10 feet (3 meters) of a pool.
Do not use on wet surfaces and do
not expose to moisture, rain or snow.
6
8. Do not use to pick up water.
9. Do not spill water on the machine.
10. Do not handle any part of the
charger, charging dock or machine
with wet hands.
11. Do not use with a damaged cord or
plug. If the supply cord is damaged it
must be replaced by Dyson, its service
agent or similarly qualified persons in
order to avoid a hazard.
12. Make sure the cable is located so that
it will not be stepped on, tripped over,
run over by the machine or otherwise
subjected to damage or stress.
13. Do not unplug the charger by pulling
on the cable. To unplug, grasp the
charger, not the cable. The use of an
extension cable is not recommended.
14. Unplug the charging dock when not in
use for extended periods and before
maintenance or servicing.
15. Do not use to pick up flammable or
combustible liquids, such as gasoline,
or use in areas where they or their
vapors may be present.
16. Do not pick up anything that
is burning or smoking, such as
cigarettes, matches, or hot ashes.
17. Do not operate the machine in an
area where there are open fireplaces,
lit candles or fragile objects on the
floor to be cleaned or where there are
candles on candlesticks, tables, etc.
that the machine may accidentally hit
or bump into.
18. Remove all electrical cables and other
items that could get tangled in the
machine from the area to be cleaned
before use.
19. Ensure that everyone in the household
is aware of the machine when it is
in use, particularly when using the
scheduled clean function available via
the Dyson Link app.
20. Do not operate the machine in a
room where an infant or child is
present and unattended.
21. Risk of falling: Do not use the machine
in any area where it can access a
down stairway or balcony, etc. Do not
use in high or narrow spaces such as
a shelf or stairs.
22. Keep hair, loose clothing, fingers,
and all parts of the body away from
openings and moving parts such as
the tracks and the brush ba r.
7
23. Do not put any object into openings.
Do not use with any opening blocked;
keep free of dust, lint, hair, and
anything that may reduce air flow.
24. Do not touch the charging points on
the machine or the charging dock with
any object.
25. Do not use without the clear bin and
filters in place.
26. Do not obscure the sensors or
vision system.
27. Do not put anything on top of
the machine.
28. Carry the machine only by the finger
holds on each side.
29. The machine and charging dock
must be supplied at their rated Safety
Extra Low Voltage, use only the Dyson
power adaptor and battery supplied
with the product, other types of
batteries may burst causing injury to
persons and damage.
30. Use only Dyson recommended
accessories and replacement parts.
31. FIRE WARNING – Do not place
this product on or near a cooker or
any other hot surface and do not
incinerate this machine even if it is
8
severely damaged. The battery might
catch fire or explode.
32. FIRE WARNING – Do not apply
any fragrance or scented product
to the filter(s) of this machine. The
chemicals in such products are known
to be flammable and can cause the
machine to catch fire.
READ AND
SAVE THESE
INSTRUCTIONS
THIS DYSON MACHINE IS
INTENDED FOR HOUSEHOLD
USE O N LY
9
Quick start
1 2 3
Setting Up
Open the dock fully to 90° and place it
against the wall.
Plug the charging cable into either side
of the dock.
Ensure the dock is powered, indicated
by a blue light on the dock.
Tidy any surplus cable by wrapping it
around the plug.
Ensure no objects are within
approximately a 20 in radius of
the dock.
Plug
Cable
Dock
Charging
Place the robot on the dock with the
clear bin facing the wall.
The battery light, located on the power
button will pulsate, turning solid when
fully charged.
Preparing the room
Your robot cleans using powerful
suction, please:
– Remove thin rugs or loose
items that may be sucked up,
limiting movement.
– Tidy obstacles such as shoe laces
or thin cables that may become
entangled in the brush bar.
– Clean any liquid spills or sharp items
that may cause damage to the robot.
Your robot uses infra-red sensors to
detect drops, please:
– Ensure there is no clutter such as
bags or shoes within 4 in of any
drops in the room.
Your robot uses a camera to navigate,
please:
– Provide adequate illumination for
the robot to navigate throughout
the clean.
10
‘Power on’indicator
Cables
Remotes
Magazines
Bag
Spills
Shoes
Go to
www.dyson.com/support/robots
4 5 6
Cleaning
Press the power button. The robot will
begin cleaning all accessible space,
recharging at its dock when required.
Get the Dyson
Link App
To schedule cleans, view maps of
previous cleaning sessions, diagnose
faults and automatically update
software on your robot, please
download the Dyson Link app for free
on the App Store or Google Play.
See the 'setting up Dyson Link
app' page in this user guide for
setup instructions.
Update your robot
To ensure you get the best out of your
robot update to the latest software.
To register for automatic updates
connect your robot using the Dyson
Link app.
To update without using the app,
download the latest software from:
www.dyson.com/support/robots
No cables
Clear floors
Clear
edges
11
Dyson Link app
The Dyson Link app allows you to control, schedule and monitor
your Dyson 360 Eye™ robot even when you’re not at home.
Functionality
Review data from your robot's last
five completed cleans, including a
cleaning map of the areas covered
in your home.
Give your robot a name,
control notifications, configure
settings and check your robot's
software version.
12
Choose when your robot cleans
by scheduling the time and day
of cleaning sessions.
Explore key technologies
inside Dyson 360 Eye™
robot, and access
troubleshooting support.
*Featured co ntent b ased on versio n 1 of
the app. V isit our website for furthe r assis tance:
www.dyson.com/support/robots
Getting connected: Part 1
Before you begin
1 2 3
Download the app Check your Wi-Fi
Search for the latest Dyson Link app on
the App Store or Google Play.
Ensure you have the
following information:
Home Wi-Fi
password
Robot's serial
number
Make a note of the robot’s serial
number – you will need this to identify
your robot’s Wi-Fi network during
connection. This can be found either on
the back of this user guide or behind the
clear bin on the robot.
Check that your dock is set up only a
short distance from your Wi-Fi router and
that it is powered.
Make sure that your device is on the same
network that you want to connect your
robot to.
The robot connects to 2.4GHz networks,
which includes most modern routers.
Check your router documentation
for compatibility.
Supported Wi-Fi protocols
– IEEE802.11b (Not recommeded)
– IEEE802.11g
– IEEE802.11n (Suppor t only for 2.4GHz)
Check that your device’s Wi-Fi is enabled
and that it has a strong Wi-Fi signal, for
example tr y visiting your favorite website.
Further information is available at
www.dyson.com/support/robots
If you require any assistance please
contact the Dyson Helpine on
1-866-664-8997
Robot's code
Make a note of the robot 's code - you
will need this to connect your robot. This
can be found either on the back of this
user guide or behind the clear bin on
the robot.
13
Getting connected: Part 2 iOS
Connect robot to your iOS device and home Wi-Fi.
1 2 3
Wi-Fi light
Register your account
Launch the app on your mobile device.
Select your country.
If you already have a Dyson account
select ‘Sign in’ and enter your
username and password.
If you are new, select ‘Register’.
To create an account,
complete all fields.
Need a little help?
Not sure y ou have an account?
This is th e account you set-up to purchase y our robo t
on dyson.com
Can’t download the app on to yo ur mobil e device?
The Dy son Link app is currently o nly available to iOS
and Android phones. We will keep adding devices,
so please chec k the app s tore in the count ry you
bought your robot in.
Confirm your home
Wi-Fi network
The app will recommend a Wi-Fi
network to connect the robot to.
This will be the network your mobile
device is already connected to.
If this is the Wi-Fi network you would
like to connect your robot to, enter your
Wi-Fi password.
Can’t see yo ur home network?
– Check that you are set ting up c lose to yo ur home
Wi-Fi router.
– Check that your home ro uter is s witch ed on.
– Check that your mobil e device is conne cted to
Wi-Fi, indicated by a Wi -Fi sig nal icon in the top
left c orner o f the screen.
– Check that your home netwo rk is not hidden.
Want to connect your robo t to a
different network?
Leave t he Dys on Link app, open the set tings app
on your mo bile dev ice and choose W i-Fi. Connec t
to your preferred net work an d retur n to the Dyson
Link app.
Check that you aren't connected to a 5GHz ne twor k.
Your robot will only connect to a 2.4GHz network.
Make your robot
discoverable
Pick up and place the robot on a
powered dock. Af ter a short while the
Wi-Fi light will illuminate, the robot is
now discoverable.
Can’t see th e Wi-F i light?
– The robot will remain discovera ble for
30 minutes after being pl aced on the
powered dock.
– Check that th e dock is p owered – a blue pow er
light will be showing on the dock.
– Pick up and replace the ro bot on th e dock.
– Check that your robot is chargin g, indicated by
the bat ter y light on the robot.
14
4 5
Connecting
(Wi-Fi light
pulses)
6
Connect your mobile
device to your robot’s
Wi-Fi network
Leave the app, go to your mobile
device settings and select Wi-Fi:
Choose your 360 Eye net work
(this will contain ‘360EYE’ and
the robot’s serial number).
When prompted, enter the robot’s code.
This can be found either on the back of
the user guide or behind your robot’s
clear bin.
Now, return to the Dyson Link app.
Can’t see yo ur robot in the list of
available networks?
– Check that your robot ’s Wi-Fi light is illuminated,
see st ep 3 in this guide.
– Check that your mobil e device’s Wi-Fi is enabled
and that you are onl y a shor t distance fro m
your robot.
– Your robot’s Wi-Fi star ts with ‘360 EYE’.
Connect your robot
to your home
Wi-Fi network and
to Dyson
The Wi-Fi light on your robot will pulse
while connecting.
When connected the light will turn off;
if the robot fails to connect the light will
become solid again.
Can’t conn ect your app to your robot?
– Make sure that you are onl y a shor t distance
from your robot.
– To recon nect your phone to your robot, rep eat
step 4 in t his guide.
Can’t conn ect your robot t o your Wi-Fi?
– Your Wi- Fi migh t not be responding.
– If you’ve hidden your Wi- Fi, unhide it.
– Check that you haven’t set your W i-Fi to 5GHz.
Your Wi-Fi needs to be set to 2.4GHz.
Can’t conn ect your robot t o the Dy son network?
– The Dyson cl oud migh t not have been ab le to
complete your connection, please try again.
Name your robot
and get started!
Once you have registered your
ownership and named your robot
you can get started.
15
Getting connected: Part 2 Android
Connect robot to your Android device and home Wi-Fi.
1 2 3
Wi-Fi light
Register your account
Launch the app on your mobile device.
Select your country.
If you already have a Dyson account
select ‘Sign in’ and enter your
username and password.
If you are new, select ‘Register’.
To create an account,
complete all fields.
Need a little help?
Not sure y ou have an account?
This is th e account you set-up to purchase y our robo t
on dyson.com
Can’t download the app on to yo ur mobil e device?
The Dy son Link app is currently o nly available to iOS
and Android phones. We will keep adding devices,
so please chec k the app s tore in the count ry you
bought your robot in.
Make your robot
discoverable
Pick up and place the robot on a
powered dock. Af ter a short while the
Wi-Fi light will illuminate, the robot is
now discoverable.
Can’t see th e Wi-F i light?
– The robot will remain discovera ble for
30 minutes after being pl aced on the
powered dock.
– Check that th e dock is p owered – a blue pow er
light will be showing on the dock.
– Pick up and replace the ro bot on th e dock.
– Check that your robot is chargin g, indicated by
the bat ter y light on the robot.
Confirm your home
Wi-Fi network
The app will recommend a Wi-Fi
network to connect the robot to.
This will be the network your mobile
device is already connected to.
If this is the Wi-Fi network you would
like to connect your robot to, enter your
Wi-Fi password.
Can’t see yo ur home network?
– Check that you are set ting up c lose to yo ur home
Wi-Fi router.
– Check that your home ro uter is s witch ed on.
– Check that your mobil e device is conne cted to
Wi-Fi, indicated by a Wi -Fi sig nal icon in the top
left c orner o f the screen.
– Check that your home netwo rk is not hidden.
Want to connect your robo t to a
different network?
– You can se lect a diffe rent ne twor k from wi thin
the app.
16
4 5 6
Connecting
(Wi-Fi light
pulses)
Connect your mobile
device to your robot’s
Wi-Fi network
When prompted, enter the robot’s code.
This can be found either on the back of
the user guide or behind your robot’s
clear bin.
Can’t see yo ur robot?
Check that your robot’s Wi-Fi lig ht is illuminated,
see st ep 2 in this guide.
Check that your m obile device’s Wi- Fi is enabled
and that you are onl y a shor t distance fro m your
robot.
Connect your robot
to your home
Wi-Fi network and
to Dyson
The Wi-Fi light on your robot will pulse
while connecting.
When connected the light will turn off;
if the robot fails to connect the light will
become solid again.
Can’t conn ect your app to your robot?
– Make sure that you are onl y a shor t distance
from your robot.
– Check that th e robot ’s Wi-Fi light is illuminated.
Can’t conn ect your robot t o your Wi-Fi?
– Your Wi- Fi migh t not be responding.
– If you’ve hidden your Wi- Fi, unhide it.
– Check that you haven’t set your W i-Fi to 5GHz.
– Your Wi- Fi nee ds to be set to 2.4G Hz.
Can’t conn ect your robot t o the Dy son network?
The Dy son cloud might not have been able to
complete your connection, please try again.
Name your robot
and get started!
Once you have registered your
ownership and named your robot
you can get started.
*Featured co ntent b ased on versio n 1 of the app.
Visit our websi te for further assistanc e:
www.dyson.com/support/robots
17
Cleaning modes
Automatic recharging mode:
Robot cleans all accessible space,
recharging at its dock when required.
1 2 3
Place the robot on the dock.
Ensure the dock is powered
and the robot is charging.
Lights
Press the power button and
the robot will begin cleaning
all accessible space.
The robot will return to the dock to
recharge when the battery is low.
Charging.
Once recharged,
the robot will
automatically
continue with the
cleaning session.
On/off/pause
To switch ‘ON’, press the power button
until the blue lights come on.
18
To switch ‘OFF’, press the power
button until the lights go out.
To pause, press the power button.
The pause light will flash.
Press again to continue cleaning.
Single charge mode:
Robot cleans the accessible space it
can reach on a single charge only.
Go to
www.dyson.com/support/robots
321
Place the robot on the floor, not on
the dock.
Press the power button and the robot
will begin cleaning the accessible space
it can reach on a single charge only.
The robot will not recharge when the
battery is low, but return to its star ting
point and switch ‘OFF’.
Charging.
Charged.
CleaningStandby
Performing
a clean.
Heading back
to charge.
Charging during
a clean.
19
Understanding and optimizing
your robot.
Suction Navigation Cleaning behavior
Your robot uses a Dyson digital motor
and full width brushbar to deliver
powerful cleaning.
Put away thin, lightweight or loose
items that may be sucked up and
impair movement.
Should a blockage occur, the robot
will attempt to clear the blockage by
reducing suction for a short period.
If the robot becomes stuck on an
obstacle: clear the obstacle, replace
the robot as close as possible to where
you picked it up (ideally somewhere the
robot has already cleaned) and press
the pause button to continue cleaning.
20
Your robot uses a 360° vision system
to take a full panoramic image of
the room.
The robot navigates by identifying
features in its field of view and tracking
these as it moves.
To improve the robot’s ability to
navigate, please provide adequate and
consistent illumination throughout the
duration of the clean.
In low light the robot will supplement
ambient illumination with infrared headlights.
To maintain navigation performance
clean the camera and headlights
regularly. See the ‘Cleaning Optics’
section in this manual.
For safety reasons the drop sensors are
very sensitive. Your robot may mistake
dark surfaces as drops and consequently
will not clean over them.
Your robot maps out your home into a
grid of squares, and cleans it using a
systematic cleaning pattern.
The grid does not always line up with
the edges of the room, the robot
may clean into another room before
returning to clean areas it has missed.
If your robot had trouble navigating
into an area, or if it is taking a long
time to clean, next time try moving the
dock. This will realign the boundaries
of the grid to your home and may
improve performance.
To visualize the robot’s cleaning
behavior and see maps of completed
cleans, connect your robot using the
Dyson Link app.
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