D-Link DVX-2002F, DVX-2005F User Manual

DVX-2005F IPPBX

Table of Contents

Chapter 1Feature Codes ................................................................................................... 1

1.1 Blacklist .............................................................................................................................. 1

1.2 Pickup Call .......................................................................................................................... 2

1.3 Call Parking ......................................................................................................................... 3

1.4 Call Transfer ........................................................................................................................ 4

1.5 Conference .......................................................................................................................... 5

1.6 Voicemail ............................................................................................................................. 6

1.7 One Touch Recording .......................................................................................................... 7

1.8 Call Forward ....................................................................................................................... 8

1.9 Call Spy ............................................................................................................................... 9

1.10 Call Queue Agents’ Feature Codes .................................................................................. 10

1.11 Paging and Intercom Call ................................................................................................ 11

1.12 Directory (Dial by Name) ............................................................................................... 12

Chapter 2Extension Use r Web Portal ............................................................................ 13

2.1 Extension User Web Login................................................................................................ 13

2.2 Phone Book and Speed Dial .............................................................................................. 14

2.3 W eb Dial ............................................................................................................................ 15

2.4 Call Logs ........................................................................................................................... 16

2.5 Record List ........................................................................................................................ 17

2.6 Voicemail List ................................................................................................................... 18

2.7Call Forward ...................................................................................................................... 19

2.8Follow Me .......................................................................................................................... 20

2.9User Settings ...................................................................................................................... 21

2.10 Send/Receive Faxes ........................................................................................................ 22

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Before Reading:

This manual has been written specifically for extension users.
An extension user registered to IP PBX is able to check the system phonebook,
call logs, recordings and faxes

Chapter 1 Feature Codes

Feature codes are special codes that users can dial to access various features on IPPBX

system.

All feature codes introduced below are factory defaults. This chapter will introduce the

most commonly used feature codes such as Blacklist, Pick-up Call, Call Parking, Call

Transfer, Conference, and Voicemail.

If an operation associated with these feature code fails, then please contact your system

administrator to check the feature codes settings as they may have been changed from

default values.

1.1 Blacklist

By setting a Blacklist you can block specific numbers from calling inbound to your IPPBX

system. You can add a number to your blacklist by dialing feature code *75 on your

phone, to remove a number from the blacklist you must dial *075.

The following diagram details the process for adding and deleting numbers from your

blacklist:

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1.2 Pickup Call

When one of your colleagues is away from their phone extension and the phone rings,

you can pick-up this call on your extension without physically walking over to the ringing

extension.

IPPBX system can divide the extensions into different call pick-up groups, usually an

administrator willcreatethese groups by their relevent departments. Extensions in the

same department (pick-up group) can pick-up inbound call in the same department by

using feature code *8 directly. If different departments, users can dial ** following by

the ringing extension number to pick-up the call.

Please follow the process below to pick-up a call:

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1.3 Call Parking

If you receive a call on your phone but the call is actually for another extension user

who is currently busy, then you can temporarily park the call.

To do this, you transfer the call to 700 (a system number used for parking calls), as soon

as you transfer this call to 700 the IPPBX system will announce to you which position the

call is parked in, usually 701.

This call will park on 701 for 45 (default) seconds, and you can notify the extension user

that they have a caller waiting for them on 701. The user can then simply retrieve the

call by dialing 701 directly.

Note:

While a call is parked, the caller will hear music while they are waiting. If the call is not

answered within 45 seconds then it will go back to the extension which parked this call.

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1.4 Call Transfer

You can transfer a call to another extension or an external number using feature codes

of the IPPBX system.

There are 2 sets of feature codes that can be used to perform a call transfer. One is blind

transfer where the feature code is #, the other is attended transfer where the feature

code is *2.

With blind transfer, you can transfer the call directly, while with attended transfer you

are allowed to introduce the call to the third party first before deciding whether to

complete or cancel the transfer.

The full transfer process is detailed in the diagram below:

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1.5 Conference

Participating in a conference call is as simple as dialing the conference number and

entering the conference password.

There are two levels of conference call login, conference admin and ordinary conference

participant. They are distinguished from each other by the login password used.

The following diagram details how to participate in a conference call:

When a conference has commenced, the administrator can invite a new guest

(extension user or external number) into the conference. (Default password for admin is

2345)

The process for inviting a guest into a conference call is detailed in the diagram below:

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1.6 Voicemail

Please follow the process detailed in the diagram below when leaving a voicemail:

Follow the process detailed below to check voicemail messages from another extension:

Check your own voicemail by following the simple process described below:

Voicemail messages can also be sent direct to your email box. If you require this
feature then please contact your system administrator who can make the necessary
configuration changes.