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DVX-2004
User Manual
52 pgs5.82 Mb0

D-Link DVX-2004 User Manual

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TABLE OF CONTENTS
2.1 Brief introduction of DVX-2004.........................................................................................4
2.2 Hardware Structure .............................................................................................................5
2.2.1 Back Panel ............................................................................................................5
2.2.2 Front Panel............................................................................................................5
2.2.3 Hardware: ..............................................................................................................6
2.2.4 Environmental Requirements: ............................................................................6
2.2.5 Packing List...........................................................................................................6
3.1 Preparation Before Operation .............................................................................................7
3.2 Before Making a Call..........................................................................................................7
3.2.1 Login IP PBX .........................................................................................................7
3.2.2 Basic Configuration..............................................................................................9
3.2.3 Time Based Rules ..............................................................................................11
3.3 Outbound Call................................................................................................................... 11
3.3.1 Trunks...................................................................................................................11
3.3.2 Custom VoIP .......................................................................................................12
3.3.3 Peer ......................................................................................................................13
3.3.4 Outbound Routes ...............................................................................................14
3.4 Inbound Call......................................................................................................................16
3.4.1 Inbound Routes...................................................................................................16
3.4.2 IVR........................................................................................................................17
3.4.3 IVR Prompts........................................................................................................18
3.4.4 Ring Groups ........................................................................................................18
3.5 Black List..........................................................................................................................19
3.5.1 Pickup Call...........................................................................................................20
3.6 On The Call.......................................................................................................................21
3.6.1 Call Parking.........................................................................................................21
3.6.2 Transfer................................................................................................................21
3.6.3 Conference..........................................................................................................22
3.6.4 Monitor .................................................................................................................24
3.7 Settings before leaving office............................................................................................24
3.7.1 Follow Me ............................................................................................................24
3.7.2 VoiceMail..............................................................................................................25
3.8 Call Queue ........................................................................................................................27
3.8.1 Create Agent .......................................................................................................27
3.8.2 Agent Registration..............................................................................................29
3.8.3 Agent Log Off ......................................................................................................30
4.1 Options..............................................................................................................................31
4.2 VoiceMail..........................................................................................................................32
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4.3 Music Settings...................................................................................................................34
4.4 DISA .................................................................................................................................35
4.5 Paging And Intercom ........................................................................................................36
4.6 Monitor .............................................................................................................................37
4.7 Phone Book.......................................................................................................................38
4.8 Feature Codes....................................................................................................................39
5.1 Record List........................................................................................................................42
5.2 Call Logs...........................................................................................................................42
5.3 Register Status...................................................................................................................43
5.4 System Info .......................................................................................................................43
6.1 Network And Country.......................................................................................................44
6.2 TroubleShooting................................................................................................................44
6.3 DHCP Server Settings.......................................................................................................45
6.4 DDNS & VPN...................................................................................................................45
6.4 Time Settings ....................................................................................................................46
6.5 Management......................................................................................................................48
6.6 Data Storage......................................................................................................................49
6.7 Backup ..............................................................................................................................49
6.8 Update...............................................................................................................................50
The information contained in this document is subject to change at any time without prior
notification. If you want to learn more info about our product, please visit our web
www.Dlink.com
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Chapter1 Safety Notice
Please read the following safety notices before installing or using this IP PBX. They are
crucial for a safe and reliable operation of the device.
Please use the external power supply which is included in the package. Other power
supplies may cause damage to the device, affect the performance or induce noise.
Before using the external power supply in the package, please check with residential
power voltage. Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it,
otherwise, it may cause fire or electric shock.
The plug-socket combination must be accessible at all times because it serves as the
main disconnecting device.
Do not drop, knock or shake it. Rough handling can break internal circuit boards.
Do not install the device in places where there is direct sunlight. Also do not place the
device on carpets or cushions. It may cause fire or breakdown.
Avoid exposing the device to high temperature, below -10°C or high humidity. Avoid
wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling to the device could damage it. Consult
your authorized dealer for help, or else it may cause fire, electric shock or breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe
it with soft cloth that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug or phone line, it may cause an electric
shock.
Do not install this device in an ill-ventilated place.
You are in a situation that could cause bodily injury. Before you work on any
equipment, be aware of the hazard involved with electrical circuitry and be familiar
with standard practices for preventing accidents.
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Chapter2 Brief Introduction
2.1 Brief introduction of DVX-2004
The all-in-one DVX-2004 IP PBX can not only provide the traditional basic PBX
features(call hold, call forwarding, call waiting and so on), but also provide enhanced
features such as visual operator, voice mail to mail, multi-media music on hold, and auto
attendant, etc. In addition, it’s very convenient for SMEs' management and maintenance,
also easy to upgrade. SMEs can set up own phone system to improve the company
image and office efficiency.
Main Features
30 Concurrent calls
Up to 100 registers
Video Calls
Multiple Language
DID(Direct Inward Dialing Number)
Support SKYPE for SIP
Support USB disk recording
Call Monitoring
Codec: G.711-Ulaw,G.711-Alaw,G.726,G.729
GSM,SPEEX,H.261,H.263,H.263+,H.264
Caller ID/ Call Hold/ Forward/ Transfer/ Waiting/ Parking
Call Paging and Intercom
Call Queue
Black List/ Phone Book
Music On Hold
DISA(Direct Inward System Access)
Flexible Dial Plan
Ring Group/ Conference Room
Call Logs
BLF(Busy Lamp Field)
Auto Provision
Feature Codes
Follow Me
Configuration By web
Built-in SIP/IAX2 server
Build-in voice mail server
System Backup and Restore
Echo Cancelation/VAD
Support Static/DHCP/PPPOE
VPN Client(Support N2N)
DDNS Client(Support dyndns.org /no-ip.org /zoneedit.com)
Support NTP(Network Time Protocol)
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2.2 Hardware Structure
Here, we take DVX-2004G as the sample to show the interface and the indicators at the
front and back panel.
2.2.1 Back Panel
4 GSM Antennas 2 Network Interface (RJ45)1 Power Interface (DC 12V 2A)
1 Reboot Button
2.2.2 Front Panel
Mark Function Status Description
On Power On
PWR Power Status
Off Power Off
On System working
SYS System Status
Off System Failed
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Wink Data exchanging
WAN WAN interface Status
Off No Data exchanging
Wink Data exchanging
LAN LAN Interface Status
Off No Data exchanging
Red GSM channel
G1~G4 GSM Modules Status
Off Failed
Green FXS channels
Red FXO channels
*1-4 Analog Modules Status
Off Failed
2.2.3 Hardware:
32bit embedded RISC DSP
1G Onboard Nand Flash
128M Onboard SDRAM
2.2.4 Environmental Requirements:
temperature: -10 °C -45 °C
Storage temperature: -30 °C -65 °C
humidity: 10-80% no dew
Power: AC 100~240V
2.2.5 Packing List
DVX-2004 IP PBX 1 Unit
Power Adapter 1 Unit
Quick Start Guide 1 Piece
CD 1 Piece
Product Maintenance Card 1 Piece
Antenna(Only for DVX-2004G) 4 Piece
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Chapter3 Basic Configuration
3.1 Preparation Before Operation
What kind of IP Phone can be used with DVX-2004 IP PBX?
FXS Interface
Analog Phone(normal phone)
SIP Extension
DPH-150 , DPH-400
IP Phone which support SIP/ IAX2 protocol.
3.2 Before Making a Call
3.2.1 Login IP PBX
Getting IP Address
DVX-2004 IP PBX support 3 Ways to get the IP Address: Static/ DHCP/ PPPoE
Default IP and Port of WAN & LAN:
WAN Port IP: http://192.168.1.100:9999 LAN Port IP: http://192.168.10.100:9999
LAN Supper IP: 169.254.1.254/255.255.0.0
Default configuration and function key
Web GUI username: admin
Web GUI password: admin
**11 Play the IP Address of WAN port **12 Play the IP Address of LAN port 600 Enter into the Voicemail Box 900 Enter into the Meeting # Blind Transfer *2 Attended Transfer * Disconnect Call
Login to the system
After connecting the IP PBX to the local area network, launch the web browser on a
computer which is in this local area network. Enter the IP address of the system (WAN port IP address http://192.168.1.100:9999, LAN port IP address http://192.168.10.100:
9999). The start web page will appear like this:
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Enter Username and password (default username is admin, password is admin), then
click “login”. Once the login is successful, the home page will be displayed:
Note:
1) You have to add a network segment same with the WAN port if your PC is not at
192.168.1.XXX.
2) For safety requirement, please modify the username and password after you login.
You can modify in this page: “System”---“Management”
3) Generally, based on the default setting, if user didn’t do anything in 1 min after login,
system will reflect it’s over time. If you want to continue operating, please login again.
If username and password are right, this following page will be displayed:
Network WAN/ LAN Port IP will be displayed
Storage Total storage and used storage will be displayed
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Channels Channel information will be based on the product model
Device Info Product Model and System Version will be displayed
Common Button
Besides of the device info in the home page, the following common buttons are displayed
as well:
Log out Log out GUI
Reboot Reboot the IP PBX system
Factory Defaults Restore all settings to factory default
Activate Changes Activate the changes for your current configuration
System Menu
System Menu include the following sub menu:
Home Page Display device info
Basic Basic configuration on extension, trunks, etc
Inbound Control Configure Inbound Route, IVR and Black List, etc
Advanced Configure extension's default info, conference, etc.
Status Check record list, call logs, register status, etc here.
System Configure network, time, etc; manage call logs, back up files, etc
3.2.2 Basic Configuration
Configure Extensions
D-link IP PBX support SIP/IAX2 and analog extension, configure extension from this page: 【Basic】----【Extensions】---【Create New User】
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Item Explanation
Search Search extension precisely or fuzzily
Show all Show all extensions
Name Extension name (English letter is supported only) eg: "Tom"
Extension Be connected to the phone eg: "888"
Password Password of SIP/IAX2 extension eg: "12u3b6"
Outbound CID Overrides the caller id when dialing out with a trunk.
VM Password Voicemail Password for this user, eg: "1234".
E-mail The e-mail address for this user, eg. "Tom@gmail.com"
Dial Plan
Please choose the Dial Plan for this user，Dial Plan is defined
under the "Outbound Routes".
Analog Phone
If this user is attached to an analog port on the system, please
choose the port number here.
Voicemail This user will have a voicemail account after choosing this option.
Can reinvite
Set up calls directly between caller and receiver, after being
connected by IP PBX system. This method is known to cause
problems with certain hardware, such as the common Cisco ATA
186.
SIP
Check this option if the User or Phone is using SIP or is a SIP
device.
IAX2
Check this option if the User or Phone is using IAX2 or is an IAX2
device.
T.38 Fax Enables T.38 fax (UDPTL) pass through on SIP to SIP calls
Agent Check this option if this User or Phone is an Call Agent.
NAT
Check this option if the User or Phone is located behind a NAT
(Network Address Translation) enabled gateway.
Pickup Group Select your pickup group.
Delete VMail
Voicemail will not be checkable by phone if you choose this option.
Messages will be sent by email only.
Note: You must configure SMTP server for this functionality.
DTMF Mode
The Dual-Tone Multi-Frequency mode to be used is specified here
and can be changed if necessary. The default is rfc2833.
Video Call Enable/Disable Video call for this extension
Permit IP
IP address and network restriction.
eg: "192.168.1.77" or "192.168.10.0/255.255.255.0"
Auto Provision
Enter the MAC address of the specified extension, the system will
automatically create the config file accordingly. (Just support
DPH150 and DPH400 IP Phone)
Codecs Configure
The allowed and disallowed codecs can be selected by clicking this
link. Default codecs are alaw, ulaw and G.729.
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Note:
1) There are 30 default extensions which number started with "8", you can add or delete
extension by your requirement.
2) As our professional suggestion, extensions don't exceed 100. If extensions were over
100, it will cause the system crashed or other problems.
3.2.3 Time Based Rules
You can set working time rule and after-working time rule, and deal with your inbound call based on this time rule. Please set from this page: 【Inbound Control】---【Time Based Rule】---【New Time Rule】:
New Time Rule:
Item Explanation
Rule Name Define the time rule name.
Time & Date Conditions Set time segment of Month/Date/Week.
Destination
How to deal with the inbound call in different time
segment
eg: Inbound call will be forward to IVR in working time.
3.3 Outbound Call
3.3.1 Trunks
If you want to set up outbound call to connect to PSTN(Public Switch Telephone Network) or VoIP provider, please configure on this page: 【Basic】->【Trunks】
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D-link IP PBX support 3 kinds of trunks: Analog/GSM line, Custom VoIP, Peer.
How to add each trunk:
1) Analog/ GSM Line
Click 【Add a Dial Rule】->【Analog/GSM】
Item Explanation
Description Define description for the trunk.
Lines
Individual lines of the PBX
eg: Analog Port #3: The third analog port of the PBX.
You can configure the Analog/GSM line through D-LINK IP PBX. Same Analog line
couldn't be used in multi trunks. If you don't have available Analog/GSM trunk, you can't
set up trunk.
3.3.2 Custom VoIP
Custom VoIP allows you to create a VoIP trunk, please configure on this page: 【Add a Trunk】->【VoIP Trunk】
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Item Explanation
Description Description for VoIP Trunk, digit or letter is allowed.
Protocol
Choose protocol for this trunk, SIP or IAX2
Dial Plan
Choose a dial plan for this trunk, define it in the submenu named 【Outbound Routes】.
Register
Check for opening register service; otherwise register service is
closed
Host Host Address provided by VoIP Provider.
Outbound proxy Outbound proxy is provided by VoIP Provider.
Proxy Port Proxy Port is provided by VoIP Provider.
Without
Authentication
If you don't use Authentication when connecting server, pls check
this option.
Username Username provided by VoIP Provider.
Password Password provided by VoIP Provider.
3.3.3 Peer
D-LINK IP PBX will be taken as a Client when you use "Peer", it's used for outbound call
by connecting to another DVX-2004 IP PBX.
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Item Explanation
Peer Name Define the Peer Name, digit or letter is allowed.
Protocol Choose protocol for this trunk, SIP or IAX2
Dial Plan
Choose a dial plan for this trunk, define it in the submenu named 【Outbound Routes】.
Host IP Address of the other DVX-2004 IP PBX
NAT
Check this option, extension user will be configured after NAT
(Network Address Translation).
Without
Authentication
If you don't use Authentication when connecting server, pls check
this option.
Username Username provided by the other DVX-2004 IP PBX.
Password Password provided by the other DVX-2004 IP PBX.
Once A trunk is added, this trunk will be displayed in the "List of Trunk". You can define the codecs, configure advanced settings or delete this trunk from the drop downs of "Option"
3.3.4 Outbound Routes
Outbound Routes is to define what trunk is used for outbound call by extension user. If
you don't allow extension user call out, please ignore this part. Please configure on this page: 【Basic】->【Outbound Routes】
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On this page, you can configure basic match pattern of outbound routes and create different dial plan. Please configure by clicking【Add a Dial Rule】
Item Explanation
Rule Name Set a name for this dial rule
PIN Set
Set PIN which you need input when you dial out by this rule.
Place this call through Choose a trunk for this rule
Failover
Choose a failover trunk for using when the above chosen
trunk is not available.
Dialing Rules Define the number match pattern for dialing.
Define a custom pattern
N digit from 2 to 9
Z digit from 1 to 9
X digit from 0 to 9
. One digit or multi digits
Delete[ ]digits prefix
If deleted one digit prefix, when dial 12345, digit 2345 will be
sent.
Auto-add digit[ ] If added digit"1", when dial 12345, digit 123451 will be sent.
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