Dlink DVX-1000 User Manual

Table of Contents

Product Overview .......................................................4

About This Manual ..................................................4

Package Contents...................................................5

System Requirements ............................................5

Introduction .............................................................6

Features ..................................................................7

Hardware Overview ................................................8

LEDs .................................................................8

Rear Panel (Connections) .................................9

Installation .................................................................10

Getting Started .....................................................10

Conﬁguration ............................................................11

Web Interface........................................................11

Conﬁguring the IP Settings .............................12

Dynamic IP Address ...................................12

Static IP Address ........................................12

DNS Server Conﬁguration ..........................13

Time Conﬁguration .....................................14

SMTP Server ..............................................15

Setting Other Parameters ...........................16

Conﬁguring the Call Server .............................17

General Conﬁguration ................................17

User Conﬁguration ......................................18

Adding a New User .....................................19

Customizing Features for Users .................21

Call Forwarding ..........................................22

Modifying User Details................................23

Registrations ...............................................24

Conﬁguring Gateways ................................26

Conﬁguring Routes .....................................28

Conﬁguring Groups ....................................30

Using the Feature Manager ............................31

Conﬁguring Features ..................................31

Activating and Deactivating Features .........32

Call Feature Description .............................33

Parking Calls and Retrieving Parked Calls .35

Conﬁguring the Auto Attendant .......................36

Conﬁguring Voice Prompts .........................37

Uploading Voice Prompts ...........................38

Deleting Voice Prompts ..............................38

Customizing Your Menus ............................38

Conﬁguring Auto Attendant Parameters .....39

Conﬁguring Menus .....................................39

Holiday Menu Conﬁguration .......................41

Conﬁguring Calendar Information ..............42

Restoring the Default Menu ........................43

Conﬁguring the Voicemail Server ....................44

Conﬁguring Voicemail Parameters..............44

Using the Mail Box Admin ..........................45

Conﬁguring the Conference Server ............46

Viewing conference details .........................48

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Table of Contents

Licensing .........................................................49

Provisioning ....................................................50

Software Upgrade ...........................................51

Upgrading from a Windows machine ..........51

Upgrading from a Linux machine ................52

Viewing Upgrade History ............................52

Installing an SSL certiﬁcate ............................53

Setting QoS (Real Time Trafﬁc) .......................53

Factory Reset ..................................................54

Factory Reset Functionality ........................54

System Reboot ...............................................57

Firmware Information ......................................57

Viewing Call Detail Records (CDR) ................57

Viewing Alarms ...............................................59

Conﬁguration Backup and Restore .................60

Stacking Multiple DVXs ...................................61

Conﬁguring DVX1 .......................................63

Appendix ...................................................................83

Firewall .................................................................83

Firewall Feature List ........................................83

Firewall Feature Description ...........................84

Technical Speciﬁcations ........................................88

Contacting Technical Support ...............................90

Warranty ...............................................................91

Registration ...........................................................96

Conﬁguring DVX2 .......................................67

Making calls ................................................69

Command Line Interface ..........................................70

Frequently Asked Questions ...................................78

3D-Link DVX-1000 User Manual

Section 1 - Product Overview

Product Overview

About This Manual

This document provides information related to the installation and conﬁguration of DVX-1000 along with a description of all its features. The tasks described in this document are intended for service providers and network administrators who guide the deployment of VoIP services.

Note: Copyright to this manual is owned by D-Link Systems. This document shall not be reproduced, distributed or copied without the permission from D-Link Systems.

Conventions

This document uses the following notational conventions:

bold face This convention is used to give strong emphasis. 0x0 Preﬁx to denote hexadecimal number. 0b0 Preﬁx to denote binary number.

Abbreviations

DVX D-Link Voice Exchange SIP Session Initiation Protocol CLI Command Line Interface IVR Interactive Voice Response DHCP Dynamic Host Conﬁguration Protocol DNS Domain Name Service NTP Network Time Protocol CDR Call Detail Record PSTN Public Switched Telephone Network

4D-Link DVX-1000 User Manual

Section 1 - Product Overview

• DVX-1000 SIP IP-PBX with Conferencing Server

• Power Adapter and Cord

• Ethernet Cable

• Manual and Warranty on CD

Package Contents

System Requirements

The following browsers have been tested to be fully compatible with the DVX-1000 web interface:

• Internet Explorer (Version 6.0 and above)

• Netscape (Version 7.0 and above)

• Mozilla (Version 5.0 and above)

• Galeon (Version 7.0 and above)

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Section 1 - Product Overview

Introduction

D-Link®, an industry leader in networking, introduces the IP Telephony DVX-1000, a SIP-based IP-PBX for up to 25 extensions.

Internet IP telephony, also called Voice over IP (VoIP), is deﬁned as the transport of telephone calls over the Internet as standard Internet data packets. Internet telephone calls can originate from traditional phone handsets via phone line-to-Internet (Analog Trunk) gateways, by PCs using software, or embedded devices (IP Phones). Most of the interest in Internet telephony is motivated by cost savings and ease of developing and integrating new services. Internet telephony integrates a variety of services provided by the current Internet and the Public Switched Telephone Network (PSTN) infrastructure.

The DVX-1000 offers all of the essential telephony features required for small businesses. Features such as call forwarding, call hold, ﬁnd me-follow me, and voicemail. Incoming calls are directed by the integrated auto-attendant and hunt groups to assist callers to their destinations. It can utilize standard phone lines via an external phone line gateway or cost effective Internet Telephony services.

One unit can support up to 25 extensions, which can be located anywhere with Internet access. Multiple units can be used to increase number of extensions or unite a company that has many locations under a single PBX system. Additional extensions are added via license codes that are obtained via your reseller or directly from D-Link.

The PBX phone features are user adjustable via the DVX-1000’s web conﬁguration tool. The administrator assigns each extension a proﬁle of telephony features, which allows the best match for a user’s job function. Each user can ﬁne-tune their assigned proﬁle via the web to match their daily business schedule.

Phone conferencing is typically an expensive external hardware or service. The DVX-1000 includes a phone conferencing bridge, which makes it unsurpassed for value and features. Users are able to schedule and invite parties to conferences via the web conﬁguration. Conference Notiﬁcations are sent out by e-mail, which includes the phone number and access codes.

The DVX-1000 uses advanced security features to protect your voice network from unauthorized access. To prevent hackers from breaching the system, the DVX-1000 uses MD5 SIP authentication encryption encoder software. The DVX-1000 also includes an integrated ﬁrewall for intrusion detection and protection against denial of service attacks.

The DVX-1000 features a fanless solid-state design offering years of non-stop operation. The compact housing can be easily fastened to the wall of your distribution closet or stacked with your existing Ethernet switches or PSTN Gateways. The DVX-1000 is designed with dual processors for supporting up to 25 simultaneous calls. Its class leading performance allows a 1-to-1 extension to phone line mapping, allowing it to scale with your business.

Utilizing our 19+ years of networking design technology and manufacturing, D-Link created the new xStack IP Telephony family. The DVX-1000 was designed to include all the necessary features of a phone system a company can depend upon.

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Section 1 - Product Overview

• Call Server - A SIP based proxy server, that is responsible for call establishment, call control and call account management. In addition to the regular call processing, it offers a host of voice call features.

• Auto Attendant - The auto attendant is a complete automated attendant with customizable messages and conﬁgurable menu that helps the user to get to the required extension within the system.

• Voice Mail Server - The DVX-1000 has a built-in voice mail server. Voice mail server is responsible for managing voice mail boxes of individual users.

• License Server - The DVX-1000 comes with a license of maximum of 5 users with access to both basic and advanced features. Additional users can be added to the system by purchasing additional licenses.

• Provisioning Server - Provisioning server is responsible for provisioning end points, that support D-Link’s provisioning scheme.

Features

• Firewall - A custom made ﬁrewall, this monitors and controls the packets going in and out of the DVX-1000.

• CLI - The Command Line Interface (CLI) is accessible through the console port of DVX-1000. The CLI allows the administrator to view and modify system conﬁguration parameters.

• Web Server - The DVX-1000 has a built-in web server, that helps administrators and users to access the system using a standard web browser.

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Section 1 - Product Overview

Power LED A solid light indicates a proper connection to the power supply.

Hardware Overview

LEDs

Link/Act LEDs

A solid light indicates a connection to the network. This LED blinks during data transmission.

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Section 1 - Product Overview

Reset Pressing the Reset button restores the router to its original factory default settings.

Hardware Overview

Rear Panel (Connections)

Console Use the supplied console cable to connect to a serial port on your computer to use the Command Line Interface (refer to page 70).

LAN Connect Ethernet devices such as routers, switches, and hubs.

Power Receptor

Receptor for the supplied power adapter.

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Section 2 - Installation

Installation

This section will walk you through the installation process.

Getting Started

To set the IP address through WEB, open the web browser and type in the default ip address of the board. The initial login page will appear. You will have to log in as administrator to set the system parameters. The default administrator user name and password is ‘ippbx’ and ‘ippbx’.

1. Connect the supplied power adapter to the DVX-1000 and power up.

2. Connect the LAN port to your network (hub, switch, or router) using an Ethernet cable.

3. The power indicator and LAN indicator should be ON, if the corresponding LAN Port is connected to a

Local Network.

4. DVX-1000 comes with the default IP address of 10.0.0.1. You can change the ip address through CLI

(Command Line Interface) or web interface.

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Section 3 - Conﬁguration

Conﬁguration

DVX-1000 can be conﬁgured through the following interfaces:

• The web interface

• Command Line Interface (refer to page 70)

The following section provides details regarding how the DVX system can be conﬁgured through these interfaces. System conﬁguration and call monitoring are solely the privileges of users conﬁgured as administrators. DVX-1000 ships with a single administrator already conﬁgured (for security reasons, we recommend changing the default administrator password). Regular users are allowed to conﬁgure only their individual features.

Web Interface

The DVX-1000 web interface can be accessed from any web browser supporting frames and java script. Internet explorer (Version 6.0 and above) is the preferred browser.

The web interface can be accessed using the URL http://IPADDRESS, where IPADDRESS is the address assigned to the DVX-1000.

Select Admin from the drop-down menu and enter the user Extension (ipbbx) and your password (ipbbx by default). Click Login to continue.

The system conﬁguration page can be accessed by clicking the system conﬁguration link from the DVX-1000 web interface.

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Section 3 - Conﬁguration

Conﬁguring the IP Settings

IP conﬁguration for the DVX-1000 board can be static or through DHCP. The default factory setting for IP is 10.0.0.1. To bring the board up for the ﬁrst time; conﬁgure an IP for the board from the CLI interface. Subsequently, all conﬁgurations can be done through the web interface by accessing the board’s conﬁgured IP.

Dynamic IP Address

DVX-1000 can be conﬁgured to get it’s IP through Dynamic Host Conﬁguration Protocol (DHCP). To enable this, select DHCP and click on Apply.

Please note that on some browsers, redirection to the new IP is not possible. In this case, the new IP has to be ascertained from the CLI interface and the corresponding web page should be accessed.

Static IP Address

Assigning a static IP for the DVX-1000 is the recommended method for IP conﬁguration as it is advisable to have the call server work on a ﬁxed IP address. To conﬁgure a static IP for DVX-1000, select static and enter an IP, subnet mask and gateway. Click Apply.

Please note that on some browsers, redirection to the new IP is not possible. In this case simply access the new static IP that you have now conﬁgured for the board from the web.

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Section 3 - Conﬁguration

DNS Server Conﬁguration

DVX-1000 has a Domain Name Service (DNS) client built in that will resolve hostnames accessing the DNS server that is conﬁgured. To set the DNS server that is relevant to your network, access the system conﬁguration page; modify the primary and secondary DNS servers and click apply.

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Section 3 - Conﬁguration

Time Conﬁguration

DVX-1000 can either be conﬁgured to get its time through manual conﬁguration or through Network Time Protocol (NTP). It ships with a factory default setting of 1st of January 2005 10.10 a.m. A large fraction of the call server data is dependent on the system time. This data includes registrations, feature time settings and call detail records (CDR) amongst others. Changing the time conﬁguration has to be done with a lot of caution. Changing the time to a time prior to the current time would be a malicious attempt to invalidate the call detail records and extend registrations. The administrator should be wary of this. Changing the time to one in the future should be done taking into account the fact that current registrations may expire at the new time speciﬁed and hence phones may have to re-register to get the calls started.

Setting the system time manually

In order to set the time manually, access the system conﬁguration page. Under time conﬁguration, choose manual and modify the time to the required value. Now click apply. The time should now be set to the new one.

Automatically conﬁguring the system time using NTP

DVX-1000 can synchronize its system time with an NTP server that has been conﬁgured. This server could either be a local LAN NTP server, that in turn synchronizes with a stratum 1 or stratum 2 NTP server, or directly a stratum1 or 2 NTP server that is relevant to your network. Access the system conﬁguration page, under time conﬁguration, choose NTP and specify the primary and secondary NTP servers. Select the appropriate time zone. Click Apply. The NTP servers will be tried for a predeﬁned number of times and if these attempts fail, the present system time will be retained.

Note: Daylight savings time is automatically supported by DVX-1000 provided the system is conﬁgured to get the time from an NTP server and the correct time zone is selected.

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Section 3 - Conﬁguration

SMTP Server

DVX-1000 uses an Simple Mail Transfer Protocol (SMTP) server to send notiﬁcations by email. The server IP address and port have to be conﬁgured correctly for delivering mails. The default administrative user’s email id will be used as the sender’s address for sending notiﬁcation mails. The SMTP server has to be an open relay mail server since DVX-1000 does not provide sender authentication credentials.

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Section 3 - Conﬁguration

Setting Other Parameters

The following options can be speciﬁed in this section:

RTP Port (Min & Max) - The minimum and maximum ports that DVX-1000 uses for its media. Changing this also modiﬁes the ﬁrewall settings to block ports other than the ones conﬁgured.

Operator Extension - The operator’s extension that will be contacted if the call through the automated attendant fails, or if the caller dials an invalid extension or no extension at all.

Operator Features - Call feature preferences for the operator can be conﬁgured by clicking on the ‘Features’ hyperlink

Operator User Group - User Group of the operator.

Operator Route Group - Route Group of the operator.

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Conﬁguring the Call Server

The following section explains the functionality of the various call server features and also provides information about how the features and the basic call server system parameters are to be conﬁgured.

General Conﬁguration

The DVX-1000 Call Server conﬁguration information can be viewed by clicking Call Server > Conﬁguration. To change the conﬁguration, click on Edit. The following conﬁguration options can be changed.

Domain - Speciﬁes the SIP domain that this server manages. This will be used in all the SIP addresses on this server.

Port - Speciﬁes the UDP port number on which call server would listen for SIP messages. Some ports are internally used by the call server, auto attendant and media server and are reserved. If the port speciﬁed here conﬂicts with one of the reserved ports, an error message will be displayed.

Default Authentication - Speciﬁes the default authentication scheme that will be used to authenticate SIP user. Note that the authentication scheme is conﬁgurable per user (during user conﬁguration).

Default Expiry Time - Speciﬁes the default expiry time for SIP registrations. This value will be used for registration requests when neither the Expires header is present nor is an expires parameter specifed in contact header.

Default Expiry - Time is speciﬁed in seconds.

Min (Expiry Time) - Speciﬁes the minimum expiry time the server would accept for SIP registrations. Registration

requests with smaller expiry time will be rejected with a 423 (Interval too brief).

No Answer Timeout - The time for which a call will be tried, before it is assumed that the user is not answering. This can be speciﬁed anywhere between 10 and 30 secs.

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Section 3 - Conﬁguration

User Conﬁguration

A user needs to be conﬁgured before registration. The current user conﬁguration information can be obtained by clicking, Call Server > Users.

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Section 3 - Conﬁguration

Adding a New User

A new user can be added by clicking Add. User conﬁguration changes done through web interface will take effect immediately. The following user conﬁguration options can be added or modiﬁed.

User Name - Name of the user. Used only for display purposes.

User Extension - SIP (user Extension) user identiﬁer with which the client would send registration. This could be the

phone number of a SIP phone. Example: for user extension 9001 and domain name dlink.com, the client would use the URI sip:9001@dlink.com for registration.

Email ID - User’s Email id.

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RouteGroup - Route group that the user belongs to. DVX-1000 comes with a default route group conﬁgured with a local route, for all local numbers to be contacted.

UserGroupId - UserGroup to which the user belongs. Every user belongs to at least one of the user groups. Which users group a particular user belongs to will determine the functionality of some features like call pickup. Please refer to the call pickup feature description for details.

Authentication Required - This speciﬁes whether the user needs to be authenticated by the call server for registration and for regular calls. Check the appropriate check box.

Password - This speciﬁes the password for authenticating the user. This along with the user extension will be used to calculate the actual digest response for the user.

User Type - This speciﬁes whether the user is to be given administrative privileges or not.

Password - Password to be used for logging into the user WebPages. Click on change password and enter the new

password. The default password is the user extension of the user. Please note that this is the login password of the user NOT his SIP authentication password.

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Section 3 - Conﬁguration

Customizing Features for Users

Clicking the icon in the Feature column in Call Server > Users page will show the Feature Information for the corresponding user. Activation and deactivation of all features for that user can be done from here. The features currently available for conﬁguration are described below.

Do Not Disturb - Redirect all your incoming calls to your voice mailbox.

Follow me – call forwarding - Same as Call forward, but the options for forwarding incoming calls can be controlled

more minutely based on the time, date and day of week. This is described in more detail on page 22.

Call forward - Forward all incoming calls to the speciﬁed number.

• Always - Blindly forward all incoming calls.

• No answer - Forward incoming calls if it is not answered within the ‘No answer timeout’.

• On Busy - Forward incoming calls if the extension is busy.

Change feature password - Change the password used for feature activation and deactivation from a phone. This password is also used for accessing the user’s mailbox.

No answer timeout - The time after which incoming calls are forwarded when Call forward on No Answer is enabled.

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Section 3 - Conﬁguration

Call Forwarding

Follow me – call forwarding can be used to control the way incoming calls are handled based on the time of the day, date and/or the day of week. The conﬁguration parameters can be accessed by clicking on the ‘Setup’ hyperlink on the feature conﬁguration page.

The call is forwarded based on a set of rules that are displayed on the top pane of the web page (by default, this list will be empty). Each rule has the following conﬁgurable parameters.

Forwarded No. - The number to which the call will be forwarded if it matches this rule.

Time - Select a duration within which this rule will be active, or select ‘Always’ to make this rule active at all times.

Date - Select the dates between which this rule should be enforced.

Days of week - Select the weekdays on which this rule will be effective, or select ‘All days’ to activate this rule irrespective

of the weekday.

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Section 3 - Conﬁguration

Modifying User Details

Clicking the icon in the Edit column in Call Server > Users will allow you to edit user information. All the information that is conﬁgured while adding the user, except the ‘User Extension’ can be modiﬁed here.

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Section 3 - Conﬁguration

Registrations

Current user registrations can be monitored by accessing Call Server > Registrations.

The webpage of the device that owns the registration can be accessed by clicking on the ‘User extension’ ﬁeld. It is assumed that the web-server of the device uses the standard HTTP port (port 80).

The administrator may add or delete a registration if required. However, registration through SIP messaging is recommended. The following values need to be provided for adding a registration.

Note: A new registration for a particular user extension cannot be added unless a SIP user is conﬁgured with that extension.

User Extension - Speciﬁes the user extension for registration. For the registration to be successfully added, the user extension should be a conﬁgured user in SIP users.

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Section 3 - Conﬁguration

Contact - Speciﬁes the contact for registration. Any SIP call to the user identiﬁed by User extension will be redirected to this Contact value. Example: sip:9001@192.168.100.101.

Priority - Speciﬁes the priority value for the contact. Priority value is a value between 0.0 and 1.0, with 0.0 indicating least priority and 1.0 indicating highest priority. This is used to prioritize between contacts if more than one contact exists for a user extension. Refer to Q Value in SIP RFC 3261 for more details.

Expiry Time - Speciﬁes the expiry time for the registration. The registration would expire after the speciﬁed expiry time. While adding a registration, Expiry Time is speciﬁed in seconds, whereas while displaying current registrations, it shows the time and date at which the registration would expire.

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Section 3 - Conﬁguration

Conﬁguring Gateways

Gateways are used to connect the DVX-1000 to external SIP-based servers or PSTN networks. The DVX-1000 can be connected to other SIP servers by conﬁguring the servers as ‘INET’ gateways. The DVX-1000 can connect to a PSTN network through a ‘PSTN’ gateway. This is not to be confused with the default gateway conﬁgured during system conﬁguration.

The Gateway conﬁguration information can be viewed by clicking Call Server > Gateways. The webpage of the gateway can be accessed by clicking on the ‘User extension’ ﬁeld. It is assumed that the web-server of the device uses the standard HTTP port (port 80). To add a new gateway, click on Add New. The following parameters are to be conﬁgured.

Gateway Id - A unique Gateway Id.

Gateway Type - The type of gateway. It can be INET / PSTN.

Domain Name - Speciﬁes the domain name / IP address of the Gateway. This is used and the domain name/IP Address

when the call server has to register to the gateway.

Port - Speciﬁes the port number that the gateway is conﬁgured on.

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Max Calls Supported - Limits the number of simultaneous calls through this gateway if a value is entered or allows unlimited calls, if the checkbox is selected.

Session Refresh Required - Refreshes the session at regular intervals. The interval is conﬁgurable from the Call server conﬁguration page.

Outbound Proxy Enabled - Check this box if the gateway is connected through an outbound proxy.

IP Address - IP Address of the outbound proxy.

Port - Port number of the outbound proxy.

Registration Required - Check this box if DVX-1000 needs to register with the external gateway. If this box is unchecked,

DVX expects the gateway to register to it. In either case, the SIP User extension, Username and Password conﬁgured below will be used for the registration. i.e. Incoming registrations from the gateway will be authenticated against these values or Outgoing register requests will be constructed with these values.

SIP User ID - SIP User extension associated with this gateway. This will be used for Authentication.

User Name - SIP display name for the gateway user. This will be used for Authentication.

Password - Speciﬁes the password associated with this gateway. This will be used for authentication.

Note: The SIP User ID, Username and Password conﬁgured here should be conﬁgured on the gateway for the registrations to work. Please

refer to the User manual of the Gateway for a description on how to do this.

Detecting inactive sessions

Gateway sessions can be refreshed to verify whether they are still active. Selecting ‘Session refresh required’ will enable this feature for a gateway. All calls through that gateway will then be refreshed by sending SIP requests at regular intervals. This interval can be conﬁgured from the callserver conﬁguration page. If the gateway or the user agents involved in the session fail to respond to the session refresh request the call will be torn down. Any activity on the session will reset the timer for the session refresh request so that the refresh request don’t add to network congestion in case there is heavy trafﬁc.

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Section 3 - Conﬁguration

Conﬁguring Routes

The Route conﬁguration information can be obtained by clicking Call Server > Routes. To add a New RouteGroup conﬁguration, click on Add New. At least one route should be created and added while creating a RouteGroup. The Route View Column helps in viewing all the Routes belonging to a RouteGroup.

New Routes can be Added / Deleted / Edited from here. Routes can be moved from one RouteGroup to another by editing a Route. All Routes except the highest priority Route can be deleted from a RouteGroup. Deletion of a RouteGroup is possible only if it is not being used by any user.

The following are the route conﬁguration options:

RouteGroupName - Specify a new unique RouteGroup Name (Max 20 Char).

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Section 3 - Conﬁguration

Duration Parameters - Specify the time for which this Route is valid. All time parameters are mandatory.

Route Name - Specify a new unique Route Name (Max 20 Char).

DestinationType - Type of the Route Destination. It can be LOCAL/PSTN/INET.

Destination Id - Indicates the Gateway Id corresponding to this route. For LOCAL destination type the Gateway Id

does not need to be speciﬁed, hence disabled.

Priority - Indicates priority of this route in its RouteGroup. The value can be in the range of 1 to 25. Make sure not to add a priority which is already used.

Min Digits - Indicates the minimum dial digits for this route.

Max Digits - Indicates the maximum dial digits for this route.

No of Mask Digits - Indicates the number of Dial Digits to be masked.

Dialed Digits - Dialed strings to be matched to select this route entry. A dialed string of ‘*’ matches any string of 0 or

more elements.

Preﬁx - Preﬁx to be added to the number after masking.

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