Denon POA-3012CI Service Bulletin

100 Corporate Drive Mahwah, NJ 07430

Service Bulletin

No. : OST-F1415
Date: October 17, 2008

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Model: POA-3012CI

Subject: Modification of the Firmware via DPMS (Denon Product

Management Server).

Countermeasure is applicable only upon claim from the customer.

Symptom: ADDITIONAL FEATURES:

1) The AMX command "MV" (Multi Volume) that can operate simultaneous 4CH
or less "UP/DOWN/direct" is added to "CH Volume".

2) "Remote Maintenance Mode" was made to be able to be operated in Panel
Lock.

3) Odd number CH setting was added to the setting of the "BRIDGED" mode.

4) The function of Update Check is added to Firmware Update of the "OPTION
SETUP" screen of WEB Page.

5) When "Save" > "Load" is done from WEB Page with Windows Vista, Firmware
might not be able to be renewed. (DPMS server connection LOGIN error.)

Solution: We modified the firmware.

METHOD OF UPDATE via DPMS (Denon Product Management Server)
Updating the firmware

1) Connect the Ethernet terminal of the unit to the Network line by Ethernet
straight cable. (Don't use Ethernet cross cable.) The connection of the network
recommends the Ethernet cable for certain update.

2) Turn on the power of unit.

3) Push "SETUP" button, and "MENU" on the FL Display is indicated.

4) Select "Option Setup" on the FL Display of front panel, and push the
"SELECT/ENTER" button on the front panel.

5) Select "Firmware Update" on the FL Display of front panel, and push the
"SELECT/ENTER" button on the front panel.

______________________________________________________________________________________

The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.

CONFIDENTIALITY NOTICE:

6) Select "Update Start" on the FL Display of front panel, and push the
"SELECT/ENTER" button on the front panel.

7) Select "Yes" on the FL Display of front panel, and push the "SELECT/ENTER"
button on the front panel.

8) When updating starts, the power indicator lights red.

9) "Updating ***" is shown on the display during updating.

10) Once updating is completed, "Updatingcomplete" is displayed.

11) "Latest firmware" is displayed when the firmware is the latest version.

12) If the display reads as shown below, check the settings and network
environment, then update again.

Caution:

1) Do not turn off the power or pull out AC cable until updating is completed.

2) Connection to the network and specific settings is required to update the
firmware. For details, see page 8 and page 15 of the Instruction Manual.

3) Normally there is no need to use this function, aside from the cases described
below.

4) The Firmware Update function is only used for updating the firmware (free or
for a charge) via the Internet, for example for the purpose of adding functions to
the POA-3012CI/POA-3012 in the future.

5) Information regarding the Firmware Update function will be announced on the
DENON web site each time related plans are defined.

6) A broadband connection to the Internet is required to use this function (page 8
of the Instruction Manual.).

7) Even with a broadband connection to the Internet, approximately 13 min is
required for the updating procedure to be completed. Once updating starts,
normal operations on the POA-3012CI/POA-3012 cannot be performed until
updating is completed.

8) Furthermore, updating the firmware may reset the backup data for the
parameters, etc., set for the POA-3012CI/POA-3012.

______________________________________________________________________________________

The information contained in this document is intended for the exclusive use by DENON Authorized Service Centers and their
employees. This document may contain information that is privileged, confidential and may be protected from disclosure under
applicable laws and terms of the DENON Service Agreement. Any distribution, disclosure, dissemination or copying of this
document and the information it contains is prohibited. No responsibility will be accepted by DENON for any damage, injury or loss
resulting from the misuse of the information contained in this document.

CONFIDENTIALITY NOTICE: