Dell XPS 18 User Manual

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Dell™ XPS 18
User’s Manual
Computer Model: XPS 1820 Regulatory Type : W01A Regulatory Model: W01A002
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Notes, Cautions, and Warnings
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Copyright © 2014 Dell Inc. All rights reserved. This product is protected
by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.
2014 - 04 Rev. A00
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Contents
Features � � � � � � � � � � � � � � � � � � � � � � � � � � � 5
Accessories � � � � � � � � � � � � � � � � � � � � � � � � � 9
Setting Up Your Computer � � � � � � � � � � � � � � � � �11
Charging Your Computer . . . . . . . . . . . . . . . . 11
Turning On Your Computer . . . . . . . . . . . . . . . 13
Enabling/Disabling Wi-Fi . . . . . . . . . . . . . . . . 14
Connecting to a Network . . . . . . . . . . . . . . . . 14
Inserting a Memory Card (Sold Separately)
— Optional . . . . . . . . . . . . . . . . . . . . . . 15
Removing the Memory Card . . . . . . . . . . . . . . 16
Using Your Computer � � � � � � � � � � � � � � � � � � �17
Screen Orientation . . . . . . . . . . . . . . . . . . . 17
Windows Start Screen . . . . . . . . . . . . . . . . . 17
Gestures. . . . . . . . . . . . . . . . . . . . . . . . 18
Using Headphone/Microphone . . . . . . . . . . . . . 23
Turning Off the Screen . . . . . . . . . . . . . . . . . 24
Turning Off Your Computer . . . . . . . . . . . . . . . 24
Synchronizing Your Computer using a Microsoft account � � � � � � � � � � � � � � � � � � � 26
Contents 3
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Powered Stand � � � � � � � � � � � � � � � � � � � � � � 27
Features . . . . . . . . . . . . . . . . . . . . . . . . 27
Using the Powered Stand . . . . . . . . . . . . . . . . 29
Docking Your Computer . . . . . . . . . . . . . . . . 30
Undocking Your Computer . . . . . . . . . . . . . . . 31
Cleaning Your Computer � � � � � � � � � � � � � � � � � 32
Troubleshooting � � � � � � � � � � � � � � � � � � � � � 33
Locating Your Service Tag and Express
Service Code . . . . . . . . . . . . . . . . . . . . . 39
Specifications � � � � � � � � � � � � � � � � � � � � � � � 40
4 Contents
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Features

This section provides information about the features available on your computer.
23
1
4
5
6
7 8 9
10
Feature Functionality
1 Ambient-light sensor Detects the ambient light and
automatically adjusts the display brightness.
2 Front-facing camera Capture a front-view picture or
record videos. Make video calls with web
applications, such as Skype.
3 Camera-status light Turns on when the camera is in use. 4 Volume-control buttons (2) Press to increase or decrease the
volume.
5 Left speaker Provides audio output. 6 Media-card reader Reads from and writes to media
cards
Features 5
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Feature Functionality
7 Headset/speaker port Connect a headphone, a headset
(headphone and microphone combo), or speakers.
8 USB 3.0 ports (2) Connect peripherals such as
storage devices, printers, and so on. Provides data transfer speeds up to 5 Gbps.
9 Power-adapter port Connect a power adapter to provide
power to your computer and charge the battery.
10 Windows button Press to go to the Start screen while
an app is active. Press for quick access to the most
recently used app or most recently viewed screen.
6 Features
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Feature Functionality
1 Power/Battery-status
light
Indicates the power/battery-charge status. (For more information, see “Battery-status
light:”).
2 Power button Turn on your computer or change the
power state of your computer.
3 Right speaker Provides audio output. 4 Security-cable slot Connect a security cable to prevent
unauthorized movement of your computer.
5 Touchscreen display Touch the display to use on-screen
controls including buttons, menu items, and the on-screen keyboard
6 Docking port Connect to a Dell Powered-Stand
(sold separately).
1 2
3
4
5 6
Features 7
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1
Feature Functionality
Left and right feet Fold the feet outward to allow your
computer to stand upright in landscape mode. Fold inward to allow your computer to lay flat.
CAUTION: Do not place or use the computer in portrait mode.
8 Features
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Accessories

Power adapter and cable — Provides power to your computer
and charges the battery.
USB to ethernet adapter (sold separately) — Allows you to
connect a RJ45 (network) cable to your computer using a USBport.
Powered stand (sold separately) — Allows your computer to be
placed upright. It also allows adjusting the viewing angle and charges the battery.
Accessories 9
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Wireless keyboard and mouse (sold separately) - Inputs text and
controls the cursor.
NOTE: If you order the keyboard and mouse along with your computer, they are already paired when you receive them. If you purchase the keyboard and mouse separately, or if you need to pair them again, see “Pairing the wireless keyboard and mouse”.
10 Accessories
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Setting Up Your Computer

WARNING: Before you begin any of the procedures in this section, read the safety information that shipped with your computer. For more best practices information, see
dell.com/regulatory_compliance.
NOTE: You receive your computer in shipping mode to prevent
it from accidentally turning on during shipping. To turn on your computer for the first time, connect the power adapter and then press the power button.

Charging Your Computer

NOTE: The battery is not fully charged when you first receive your
computer. Your computer cannot be charged using a USB cable.
1 Connect the power cable to the power adapter.
2 Connect the power adapter to your computer.
3 Connect the power adapter into an electrical outlet and charge
your computer until the battery is fully charged.
NOTE: A completely discharged battery takes 4-5 hours to charge fully while the computer is turned off. The battery charge light on the right side of your computer turns off once the battery is fully charged.
Setting Up Your Computer 11
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Battery-status light:
You can check the charge/power status of your computer by checking the battery-status light on the side of your computer or the icon on the screen when your computer is turned on.
Solid white light Power adapter is connected to the computer
and the battery is being charged.
Solid amber light Battery charge is low or critical.
Off Power adapter is connected to the computer
and battery is fully charged or power adapter is not connected to the computer.
Battery icon displayed on the screen:
Battery icon Description
Battery is fully charged
Battery is charging
Computer is running on battery power and the battery is discharging.
Computer is plugged in, and either no battery is detected, or the battery isn’t working correctly.
Battery is low
Battery is critically low
NOTE: You can check exact battery charge by hovering the mouse pointer over the battery icon.
12 Setting Up Your Computer
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Turning On Your Computer

CAUTION: Use your computer in an ambient temperature between 0°C and 35°C (32°F and 95°F).
1 Press and release the Power and Sleep/Wake button .
NOTE: After the button is pressed, there is a slight delay before
your computer turns on or off.
2 Finish Windows setup by selecting your options for
personalization, signing into your Microsoft account or creating a local account, and so on.
a. Enable security and updates.
b. Connect to your wireless network.
Setting Up Your Computer 13
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c. Sign in to your computer.
Your computer is ready for use when the Windows Start screen is displayed.
NOTE: A lock screen may be displayed when your computer wakes up from a sleep state. NOTE: If the login screen is not enabled, the Start screen appears after you swipe-up on the lock screen.

Enabling/Disabling Wi-Fi

1 Swipe from the right edge of the display to access Charms. 2 Touch Settings Change PC settingsWireless. 3 Move the slider to the right to enable Wi-Fi. Move the Wi-Fi slider
to the left to disable Wi-Fi.

Connecting to a Network

1 Swipe from the right edge of the display to access Charms. 2 Touch Settings Available Select an available
network Connect.
NOTE: If you need to connect to another network later,
tap in the Charms sidebar and select the network you want toconnectto.
14 Setting Up Your Computer
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Inserting a Memory Card (Sold Separately) — Optional

1 Orient the SD card so that the pins on the card are facing the rear
when inserted.
2 Push the slot cover down. 3 Push the SD card into the slot until it clicks into place.
For more information, see “Media-card reader” in Specifications.
Setting Up Your Computer 15
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Removing the Memory Card

CAUTION: To avoid data loss, ensure all read/write operations to the memory card are complete before removing it from the
computer. 1 Tap the Desktop tile to access the Desktop mode. 2 In the notification area at the bottom-right corner of the screen ,
tap the safely remove hardware icon .
NOTE: If you don not see Safely Remove Hardware , tap Show Hidden Icons to display all icons in the notification area.
3 Tap the memory card name in the list.
A message appears confirming that the memory card can be safely removed.
NOTE: If a warning message appears stating the memory card cannot be removed, make sure all data transfers to and from the memory card are complete and try again.
4 Push the memory card inward to release it from the slot. 5 Pull the memory card out of the slot.
16 Setting Up Your Computer
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Using Your Computer

Screen Orientation

For optimal viewing experience, the screen orientation changes automatically to portrait or landscape mode depending on your computer’s orientation. Automatic screen rotation is enabled by default.
NOTE: Some applications may not support automatic screen rotation.
Disabling or enabling automatic screen rotation:
1 Swipe from the right edge of the display to access Charms. 2 Tap Settings Screen . 3 Tap or to toggle automatic screen rotation.

Windows Start Screen

The Windows Start screen displays a list of default and custom Live Tiles, which act as shortcuts to various installed applications.
Live Tiles on your Start screen update in real time with information on news, sports, weather, stocks, social networks, and so on. The tile-based user interface gives you direct access to your most recently used applications, emails, photos, music, videos, contacts, social media updates, and frequently viewed websites. You can pin your favorite apps as tiles for easy access.
NOTE: You can add or remove Live Tiles by using Pin or Unpin options.
Accessing the desktop
To access the desktop interface — like in the previous versions of Windows — tap or click the Desktop tile on the Start screen.
Accessing the Start screen
∞ Press the Windows button ∞ Swipe from the right edge of the display to access Charms, and
then tap the Start icon .
NOTE: The Start icon in the Charms sidebar and the Windows button on your computer have the same functionality.
Using Your Computer 17
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Getting more information on Windows
You can get more information on Windows and the new features using any of the following resources:
∞ dell.com/windows8 ∞ dell.com/support
∞ Help+Tips tile

Gestures

Your computer has a multi-point touch display that allows you to perform common tasks using gestures.
Finger gestures Allows you to:
Tap/Dwell
Tap gently on the screen with your fingertip to select an item, launch apps, and so on.
Touch and hold the item on the screen to open the context menu.
18 Using Your Computer
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Finger gestures Allows you to:
Zoom
Place two fingers on the touchscreen and then move them apart to zoom-in.
Place two fingers on the touchscreen and then move them apart to zoom-out.
Flick
Move a finger quickly in the desired direction to flip through content in the active window like pages in a book.
Flick also works vertically when navigating content such as images or songs in a play-list.
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Finger gestures Allows you to:
Rotate
Rotate clockwise — Keeping a finger or
thumb in place, move the other finger in an arched direction to the right
Rotate counter-clockwise — Keeping a finger or thumb in place, move the other finger in an arched direction to the left
You can also rotate the active content by moving both the fingers in a circular motion.
Scroll
Pan – Move the focus on the selected
object when the entire object is not visible.
Move two fingers in the desired direction to pan the selected object.
Scroll Vertical – Scroll up or scroll down on the active window.
Move a finger up or down to start verticalscrolling.
20 Using Your Computer
Scroll Horizontal – Scroll right or left on
the active window. Move a finger to the right or left to start
horizontalscrolling.
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Using Keyboard and Mouse
If you purchased a wireless keyboard and mouse with your computer, they will be already paired. To use the keyboard and mouse, make sure
the batteries are installed in both devices and they are poweredon.
Using Your Computer 21
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Pairing the wireless keyboard and mouse
If the keyboard and mouse do not work automatically or if the pairing is lost for some reason, manually pair them with your computer. To pair the keyboard and mouse:
1 Swipe from the right edge of the display to access Charms. 2 Touch Settings Change PC Settings Devices Add a
device. 3 Select the keyboard and tap Pair. 4 Once the keyboard has paired, select the mouse and tap Pair.
NOTE: The wireless keyboard and mouse may ship with a USB
dongle. You do not need to install the dongle to use the wireless keyboard and mouse on this computer.
22 Using Your Computer
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Using Headphone/Microphone

Your computer has a headset port that supports a headphone, a microphone, or a headset device to listen to music, record audio, or make voice calls.
WARNING: Listening to loud music for extended periods of time can lead to hearing loss.
NOTE: It is recommended to keep the volume level low before
connecting the headphones to your computer.
1 Connect headphones to the headset port.
2 Insert the headphones in your ears and adjust the volume level to
a comfortable level.
NOTE: The integrated speakers on your computer are muted automatically when you connect an audio device to the headset port.
CAUTION: To prevent damage to the headphones when disconnecting them from your computer, pull the connector and not the cable.
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Turning Off the Screen

Using the power button: Press and release the Power and Sleep/Wake button to turn off
the screen. Using Charms: Swipe from the right edge of the display to access Charms. Touch Settings Power Sleep to turn off the screen.
NOTE: If your computer is in a sleep state (computer is on, but screen is off), press the Power and Sleep/Wake button or Windows button once to turn on the screen.

Turning Off Your Computer

Swipe from the right edge of the display to access Charms. Touch Settings Power Shut down to turn off the
computer.
24 Using Your Computer
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Hotkeys
You can access various menus on your computer using the following hotkeys:
Menu Key combination
Boot menu Press and release the volume-up and
the power button.
BIOS/System setup Press and release the volume-down
and the power button.
ePSA menu Press and hold down the volume up
and power buttons for 2 seconds then release the volume-up and the power button.
LCD BIST menu Press and hold down the volume down
and power buttons for 2 seconds then release the volume-down and the power button.
Menu descriptions:
Boot menu — A special menu that allows you to run ePSA
diagnostics or boot from a device other than the internal hard drive.
BIOS / System setup menu — Allows you to access the BIOS
setup mode to review more advanced system information and configure system settings.
ePSA menu — Starts the Enhanced Pre-Boot System Assessment.
It allows you to access detailed system information and perform diagnostics on the computer hardware.
LCD BIST menu — Launches the Built-in Self Test (BIST) that
allows you to diagnose a display-related problem.
NOTE: For more information on the tools available to keep your computer running properly, see dell.com/support.
Using Your Computer 25
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Synchronizing Your Computer using a Microsoft account

When you sign-in to your computer using a Microsoft account, you can automatically synchronize your settings, such as installed apps, theme, wallpaper, internet browser history, application settings, personal files, and so on, with other Windows 8/8.1 computers that use the same Microsoft account.
1 Swipe from the right edge of the display to access Charms, then
click Settings Change PC Settings Users Switch to a
Microsoft account to switch to your Microsoft account. 2 Click Settings Change PC SettingsSync your settings to
configure synchronization options.
26 Synchronizing Your Computer using a Microsoft account
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Powered Stand

Features

1
Feature Functionality
1 Docking-status light Turns on when your computer is
successfully docked (if the power adapter is attached to the powered stand).
2 Docking connector Connects the computer to the docking port
to provide power to your computer and charge the battery.
2
Docking-Status Light Behavior
Behavior Description
White Computer is docked in the powered stand
and the power adapter is connected to the stand.
Off Computer is not docked, or the power
adapter is not connected to the stand.
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1
2
3
Feature Functionality
1 Hinge Allows you to adjust the angle
of your computer between 10degrees and 70degrees.
2 Power-adapter port Connect the power adapter to
provide power to the computer, and charge the battery.
3 Cable clip Holds the power-adapter cable
in place.
10°
28 Powered Stand
70°
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Using the Powered Stand

Connecting the Power Adapter to the Stand
CAUTION: Use only the supplied power adapter and power cable. Using unauthorized adapters or cables may severely damage your computer and stand.
1 Connect the power adapter to the power-adapter port on
thestand.
2 Connect the power adapter to an electrical outlet.
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Docking Your Computer

1 Connect power adapter to the stand. 2 Connect the power adapter to an electrical outlet. 3 Align the docking port on your computer to the docking
connector on the powered stand.
4 Place your computer on the powered stand.
NOTE: The docking status light turns on when your computer is
correctly seated on the powered stand and the powered stand is connected to a power source. For more information, see
“Docking-Status Light Behavior”.
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Undocking Your Computer

Lift the computer from the powered stand.
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Cleaning Your Computer

CAUTION: Disconnect all cables from your computer before cleaning it. Clean your computer with a soft cloth slightly moistened with water or an approved display cleaner. Do not use liquid or aerosol cleaners that may contain flammable substances.
1 Turn off your computer. For more information on turning off your
computer, see Turning Off Your Computer. 2 Moisten a soft, lint-free cloth with either water or a display
cleaner, and wipe the surface of the computer until it is clean. Do
not allow liquid from the cloth to seep into the computer ports.
NOTE: Do not spray cleaning solution directly onto the computer. Only use specifically-designed cleaning products, and follow the instructions that are included with the product.
32 Cleaning Your Computer
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Troubleshooting

Windows Troubleshooting and Recovery
Refreshing your computer
Refreshing your computer restores Windows to the original factory settings without deleting any of your personal files, installed applications, or personalization settings.
CAUTION: Refreshing your computer removes all third-party
applications. 1 Swipe from the right edge of the display to access Charms. 2 Touch Settings Change PC settingsGeneralRefresh
your PC without affecting your files.
3 Touch Get started. 4 Read the instructions on the screen and touch Next.
Resetting your computer
Resetting your computer returns Windows to original factory settings and removes any settings, files, and applications you installed after you received your computer.
CAUTION: Resetting your computer erases all data from your
computer, including your apps, account configuration, music,
pictures, files, and so on. Ensure that you back up all the
required data before you proceed. 1 Swipe from the right edge of the display to access Charms. 2 Touch Settings Change PC settingsGeneralRemove
everything and reinstall Windows. 3 Touch Get started. 4 Read the instructions on the screen and touch Next.
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Using advanced startup
Use advanced startup if you have problems starting up your computer or if you want to change the computer’s startup settings, such as allowing your computer to start up from a USB device or an optical media.
1 Swipe from the right edge of the display to access Charms. 2 Touch Settings Change PC settingsGeneralAdvanced
startup Restart now.
3 Touch the Troubleshoot option to configure various startup
settings.
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Battery Problems
Problems Possible causes Possible solution
Battery does not charge
•Your computer is not properly plugged into a power source.
•You are using an incorrect power adapter/cable.
•The power outlet is not working.
•The power adapter/ cable is loose.
The computer temperature is lower than 0 °C or higher than 35°C.
The battery or power adapter is damaged.
•Use the supplied power adapter and power cable.
•Unplug the power adapter from the wall and verify that the outlet is functioning.
•Unplug the cables from the wall outlet and the computer, check all connections,then plug the cables back to the wall outlet and then to the computer.
•Verify that the light on the power adapter is on. If it is not on, unplug and re-plug the power adapter and/or try another outlet that is known to work. If the light still does not turn on, try replacing the power adapter
Charge the battery in an ambient temperature between 0°C and 35°C.
Contact Dell or the manufacturer to replace the damaged parts.
Troubleshooting 35
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System problem
Problems Possible causes Possible solution
Computer does not turn on
Computer is not responding or behaving unexpectedly
The battery is completely discharged.
Your computer could be in an unresponsive or locked state.
Your computer may be in shipping mode. This is to avoid the computer from being accidentally turned on during shipping and draining the battery.
Your computer could be in an unresponsive or locked state.
Connect your computer to a power source using the power adapter.
Press and hold the power button for 11 seconds to perform a hard shut­down, then press the power button to turn the computer back on.
Computers shipped from the factory are set in shipping mode. To get out of this mode, plug the power adapter to a wall outlet and then to computer and press the power button to turn on the computer. After the initial power up, the computer behaves as normal.
1 Reboot the computer.
See Turning Off Your
Computer and Turning On Your Computer.
2 Refresh your
computer. See
Refreshing your computer.
3 Reset your computer.
See Resetting your
computer.
4 Contact Dell’s support
service. Go to dell.
com/support or dell.com/ContactDell.
36 Troubleshooting
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Problems Possible causes Possible solution
Software or feature is not working as expected
The application or feature could be in an unresponsive state.
Software updates may have been downloaded in the background. Restart your computer.
Touchscreen problem
Problems Possible causes Possible solution
Touchscreen responds slowly or improperly
The display may be dirty or you may need to adjust display settings.
•Clean the display.
See “Cleaning your computer”.
•Adjust display settings in Windows Desktop,
Control Panel Appearance and Personalization Display.
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Network problem
Problems Possible causes Possible solution
No wireless connection
Slow Internet connections
Your computer is not able to properly access a wireless signal.
The signal strength is not strong enough.
1 Check if the wireless
radio is on. See
Enabling/Disabling Wi-Fi.
2 Move closer to the
wireless access point.
3 Reset the wireless
router if using a private network.
4 Open the browser
to view the landing page if using a public network, and follow the instructions given by the public network.
5 Try another wireless
connection.
1 Move your computer to
a different location for better signal reception.
2 Contact your Internet
Service Provider.
38 Troubleshooting
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Locating Your Service Tag and Express Service Code

You need your computer’s Service Tag/Express Service Code when you contact Dell for technical support or other queries. The Express Service Code helps the automated telephone support system redirect your call to the appropriate support department.
The Service Tag and Express Service Code for your computer are located on a label at the back of your computer.
CAUTION: Lay your computer face-down on a soft, clean surfacedown before you look for the Service Tag and ExpressService Code.
Troubleshooting 39
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Specifications
System Information
Computer model XPS 1820
Physical dimensions
Height 283.70 mm (11.17 in)
Width 463.60 mm (18.25 in)
Depth 17.70 mm (0.70 in)
Weight:
Weight (maximum) 2.41 kg (5.31 lb)
Stand weight 2.05 kg (4.52 lb)
Hardware
Processor •Intel Core i3 ULV (4th generation)
•Intel Core i5 ULV (4th generation)
•Intel Core i7 ULV (4th generation)
Chipset Multi-chip technology with integrated
LynxPoint-LP PCH
Graphics Intel HD 4400
Internal Memory (RAM):
Type DDR3L
Speed 1600 MHz
Configurations supported 4 GB, 8 GB, and 12 GB
Internal Storage •2.5 inch HDD SATA 6 Gbps
•32 GB SSD
Speaker Power 2 Watt
Camera Resolution
Still image 0.92 megapixel
Video 1280 x 720 (HD)

40 Specifications

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Display
Type 18.4-inch full-HD with multi-point
capacitive touch
Resolution (maximum) 1920 × 1080
Aspect ratio 16:9
Brightness (maximum) 350 nits
Viewing angle 89 degrees
Contrast ratio 1000:1
Color depth 262.144 bits
Ports and connectors
Audio One 3.5 mm headset port
Dock One docking port
USB •Two USB 3.0 ports
•One internal USB 2.0 port for wireless keyboard and mouse receiver
Media-card reader
Type One 8-in-1 slot
Capacity Up to 2 TB
Cards supported •SD card
•SD High Capacity (SDHC) card
•SD Extended Capacity (SDXC) card
•MultiMediaCard (MMC)
•Memory Stick
•Memory Stick Pro
•Memory Stick XC
Specifications 41
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Power Adapter
Input voltage 90 VAC-240 VAC
Input current (maximum) 1.60 A
Input frequency 50 Hz-60 Hz
Output power 65 W
Output current 3.34 A (maximum)
Rated output voltage 19.5 VDC
Temperature range:
Operating 0°C to 35°C (32°F to 104°F)
Storage -40°C to 65°C (-40°F to 149°F)
Computer Environment
Airborne contaminant level
Temperature range 0°C to 35°C
Relative humidity (maximum)
Vibration (maximum) Shock (maximum) 110 G
* Measured using a random vibration spectrum that simulates user environment. † Measured using a 2 ms half-sine pulse when the hard drive is in use. ‡ Measured using a 2 ms half-sine pulse when the hard-drive head is in parked
position.
G1 as defined by ISA-S71.04-1985
Operating Storage
(32°F to 104°F) 10% to 90%
(non-condensing)
*
0.66 GRMS 1.30 GRMS
–40°C to 65°C (–40°F to 149°F)
0% to 95% (non-condensing)
160 G
42 Specifications
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