Dell XPS 15-9570 User Manual

Name: Dell XPS 15 9570
Brand: Dell
SKU: 2510040
Rating: 5 (1 reviews)

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XPS 15

Service Manual

Computer Model: XPS 15-9570

Regulatory Model: P56F

Regulatory Type: P56F002

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2018 - 05

Rev. A00

Contents

1 Before working inside your computer	............................................................................................................. 8
Before you begin ...............................................................................................................................................................	8
Safety instructions.............................................................................................................................................................	8
Recommended tools..........................................................................................................................................................	9
Screw list.............................................................................................................................................................................	9
2 After working inside your computer..............................................................................................................	11
3 Removing the base cover.............................................................................................................................	12
Procedure..........................................................................................................................................................................	12
4 Replacing the base cover.............................................................................................................................	14
Procedure..........................................................................................................................................................................	14
5 Removing the battery (half-length)..............................................................................................................	15
Prerequisites......................................................................................................................................................................	15
Procedure..........................................................................................................................................................................	15
6 Replacing the battery (half-length)..............................................................................................................	16
Procedure..........................................................................................................................................................................	16
Post-requisites..................................................................................................................................................................	16
7 Removing the battery (full-length)...............................................................................................................	17
Prerequisites......................................................................................................................................................................	17
Procedure...........................................................................................................................................................................	17
8 Replacing the battery (full-length)...............................................................................................................	18
Procedure..........................................................................................................................................................................	18
Post-requisites..................................................................................................................................................................	18
9 Removing the memory modules...................................................................................................................	19
Prerequisites......................................................................................................................................................................	19
Procedure..........................................................................................................................................................................	19
10 Replacing the memory modules..................................................................................................................	21
Procedure..........................................................................................................................................................................	21
Post-requisites..................................................................................................................................................................	22
11 Removing the hard drive.............................................................................................................................	23
Prerequisites.....................................................................................................................................................................	23
Procedure..........................................................................................................................................................................	23
12 Replacing the hard drive.............................................................................................................................	26
Procedure..........................................................................................................................................................................	26

Contents 3

Post-requisites..................................................................................................................................................................	26
13 Removing the solid-state drive (half-length)..............................................................................................	27
Prerequisites.....................................................................................................................................................................	27
Procedure..........................................................................................................................................................................	27
14 Replacing the solid-state drive (half-length)..............................................................................................	29
Procedure..........................................................................................................................................................................	29
Post-requisites..................................................................................................................................................................	29
15 Removing the solid-state drive (full-length)...............................................................................................	30
Prerequisites.....................................................................................................................................................................	30
Procedure..........................................................................................................................................................................	30
16 Replacing the solid-state drive (full-length)...............................................................................................	32
Procedure..........................................................................................................................................................................	32
Post-requisites..................................................................................................................................................................	32
17 Removing the speakers...............................................................................................................................	33
Prerequisites.....................................................................................................................................................................	33
Procedure..........................................................................................................................................................................	33
18 Replacing the speakers..............................................................................................................................	35
Procedure..........................................................................................................................................................................	35
Post-requisites..................................................................................................................................................................	35
19 Removing the wireless card........................................................................................................................	36
Prerequisites.....................................................................................................................................................................	36
Procedure..........................................................................................................................................................................	36
20 Replacing the wireless card.......................................................................................................................	38
Procedure..........................................................................................................................................................................	38
Post-requisites..................................................................................................................................................................	39
21 Removing the fans.....................................................................................................................................	40
Prerequisites.....................................................................................................................................................................	40
Procedure..........................................................................................................................................................................	40
22 Replacing the fans.....................................................................................................................................	43
Procedure..........................................................................................................................................................................	43
Post-requisites..................................................................................................................................................................	43
23 Removing the heat sink..............................................................................................................................	44
Prerequisites.....................................................................................................................................................................	44
Procedure..........................................................................................................................................................................	44
24 Replacing the heat sink..............................................................................................................................	46
Procedure..........................................................................................................................................................................	46

4 Contents

Post-requisites..................................................................................................................................................................	46
25 Removing the system-board assembly.......................................................................................................	47
Prerequisites.....................................................................................................................................................................	47
Procedure..........................................................................................................................................................................	47
26 Replacing the system-board assembly.......................................................................................................	50
Procedure.........................................................................................................................................................................	50
Post-requisites.................................................................................................................................................................	50
27 Removing the audio daughter-board...........................................................................................................	51
Prerequisites......................................................................................................................................................................	51
Procedure..........................................................................................................................................................................	51
28 Replacing the audio daughter-board..........................................................................................................	53
Procedure..........................................................................................................................................................................	53
Post-requisites..................................................................................................................................................................	53
29 Removing the coin-cell battery..................................................................................................................	54
Prerequisites.....................................................................................................................................................................	54
Procedure..........................................................................................................................................................................	54
30 Replacing the coin-cell battery..................................................................................................................	56
Procedure.........................................................................................................................................................................	56
Post-requisites.................................................................................................................................................................	56
31 Removing the keyboard..............................................................................................................................	57
Prerequisites.....................................................................................................................................................................	57
Procedure..........................................................................................................................................................................	57
32 Replacing the keyboard.............................................................................................................................	59
Procedure.........................................................................................................................................................................	59
Post-requisites.................................................................................................................................................................	59
33 Removing the power-button module..........................................................................................................	60
Prerequisites.....................................................................................................................................................................	60
Procedure.........................................................................................................................................................................	60
34 Replacing the power-button module..........................................................................................................	62
Procedure..........................................................................................................................................................................	62
Post-requisites..................................................................................................................................................................	62
35 Removing the fingerprint reader daughter-board (optional).......................................................................	63
Prerequisites.....................................................................................................................................................................	63
Procedure..........................................................................................................................................................................	63
36 Replacing the fingerprint reader daughter board (optional).......................................................................	65
Procedure.........................................................................................................................................................................	65

Contents 5

Post-requisites.................................................................................................................................................................	65
37 Removing the display assembly..................................................................................................................	66
Prerequisites.....................................................................................................................................................................	66
Procedure.........................................................................................................................................................................	66
38 Replacing the display assembly..................................................................................................................	69
Procedure.........................................................................................................................................................................	69
Post-requisites.................................................................................................................................................................	69
39 Removing the power-adapter port.............................................................................................................	70
Prerequisites.....................................................................................................................................................................	70
Procedure..........................................................................................................................................................................	70
40 Replacing the power-adapter port.............................................................................................................	72
Procedure..........................................................................................................................................................................	72
Post-requisites..................................................................................................................................................................	72
41 Removing the antenna cover......................................................................................................................	73
Prerequisites.....................................................................................................................................................................	73
Procedure..........................................................................................................................................................................	73
42 Replacing the antenna cover......................................................................................................................	75
Procedure..........................................................................................................................................................................	75
Post-requisites..................................................................................................................................................................	75
43 Removing the antenna module...................................................................................................................	76
Prerequisites.....................................................................................................................................................................	76
Procedure..........................................................................................................................................................................	76
44 Replacing the antenna module...................................................................................................................	78
Procedure..........................................................................................................................................................................	78
Post-requisites..................................................................................................................................................................	78
45 Removing the palm-rest assembly.............................................................................................................	79
Prerequisites.....................................................................................................................................................................	79
Procedure..........................................................................................................................................................................	79
46 Replacing the palm-rest assembly..............................................................................................................	81
Procedure..........................................................................................................................................................................	81
Post-requisites..................................................................................................................................................................	81
47 Downloading drivers...................................................................................................................................	82
Downloading the audio driver.........................................................................................................................................	82
Downloading the graphics driver....................................................................................................................................	82
Downloading the chipset driver......................................................................................................................................	83
Downloading the USB driver..........................................................................................................................................	84
Downloading the chipset driver......................................................................................................................................	84

6 Contents

Downloading the network driver....................................................................................................................................	85
48 System setup.............................................................................................................................................	86
Boot Sequence.................................................................................................................................................................	86
Navigation keys................................................................................................................................................................	86
BIOS overview..................................................................................................................................................................	87
Entering BIOS setup program.........................................................................................................................................	87
Enabling or disabling the USB in BIOS setup program..........................................................................................	87
Identifying the hard drive in BIOS setup program..................................................................................................	87
Checking the system memory in BIOS setup program..........................................................................................	87
System setup options......................................................................................................................................................	88
49 System and setup password......................................................................................................................	94
Assigning a system password and setup password.....................................................................................................	94
Deleting or changing an existing system setup password..........................................................................................	95
Clearing forgotten passwords........................................................................................................................................	95
Clearing CMOS settings.................................................................................................................................................	95
Real Time Clock (RTC) battery reset............................................................................................................................	95
Flashing BIOS (USB key)................................................................................................................................................	95
50 Troubleshooting.........................................................................................................................................	96
Flashing the BIOS............................................................................................................................................................	96
Reinstall Windows using a USB recovery drive............................................................................................................	96
Fixing a no-boot issue caused by USB-boot support..................................................................................................	96
Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................................................................................	97
Running the ePSA Diagnostics.................................................................................................................................	97
Diagnostics........................................................................................................................................................................	97
Flea power release...........................................................................................................................................................	98
Wi-Fi power cycle............................................................................................................................................................	99
51 Getting help and contacting Dell...............................................................................................................	100
Self-help resources.........................................................................................................................................................	100
Contacting Dell...............................................................................................................................................................	100

Contents 7

Before working inside your computer

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Topics:

•Before you begin

•Safety instructions

•Recommended tools

•Screw list

Before you begin

1Save and close all open files and exit all open applications.

2Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions.

3Disconnect your computer and all attached devices from their electrical outlets.

4Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

5Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

8 Before working inside your computer

Recommended tools

The procedures in this document may require the following tools:

•Phillips screwdriver #0

•Phillips screwdriver #1

•Torx #5 (T5) screwdriver

•Plastic scribe

Screw list

The following table provides the list of screws that are used for securing different components to the computer.
Table 1. Screw list
Component	Secured to	Screw type	Quantity	Screw image

Base cover	Palm-rest assembly	M2x3 T5	10
Base cover	Palm-rest assembly	M2x8	2

Battery (half-length)	Palm-rest assembly	M2x4	4
Battery (full-length)	Palm-rest assembly	M2x4	7
Hard-drive cage	Hard-drive assembly	M2x4	4
Solid-state drive (half-	System board	M2x3	1
length)
Solid-state drive	Solid-state drive bracket	M2x2	1
Solid-state drive (full-	System board	M2x3	1
length)
Speakers	Palm-rest assembly	M2x2	4
Fan	System board	M2x4	4
Heat-sink assembly	System board	M2x3	5/4
Display-cable bracket	System board	M2x2	1
System board	Palm-rest assembly	M2x4	5
Audio daughter-board	System board	M2x3	2

Before working inside your computer

Component	Secured to	Screw type	Quantity	Screw image

Keyboard	Palm-rest assembly	M1.6x1.5	31
Display hinges	Palm-rest assembly	M2.5x5	6
Power-adapter port	Palm-rest assembly	M2x3	1
Antenna module	Display assembly	M2x4	4

10 Before working inside your computer

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

1Replace all screws and ensure that no stray screws remain inside your computer.

2Connect any external devices, peripherals, or cables you removed before working on your computer.

3Replace any media cards, discs, or any other parts that you removed before working on your computer.

4Connect your computer and all attached devices to their electrical outlets.

5Turn on your computer.

After working inside your computer

Removing the base cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

Procedure

1Close the display, and turn the computer over.

2Turn the system badge over and remove the two screws (M2x8) that secure the base cover to the palm-rest assembly.

3Remove the 10 screws (M2x3 T5) that secure the base cover to the palm-rest assembly.

Figure 1. Removing the base cover
1	base cover	2 system badge
3	screws (12)

4 Using a plastic scribe, gently pry the base cover off the palm-rest assembly.

12 Removing the base cover

Figure 2. Prying the base cover off the computer base

1 base cover

Removing the base cover

Replacing the base cover

Procedure

1Place the base cover on the palm-rest assembly and snap it into place.

2Replace the 10 screws (M2x3 T5) that secure the base cover to the palm-rest assembly.

3Replace the two screws (M2x8) that secure the base cover to the palm-rest assembly.

4Turn the system badge over, and snap it into place.

5Turn the computer over.

14 Replacing the base cover

Removing the battery (half-length)

Topics:

•Prerequisites

•Procedure

Prerequisites

Remove the base cover.

Procedure

1Remove the four screws (M2x4) that secure the battery to the palm-rest assembly.

2Disconnect the battery cable from the system board.

3Lift the battery off the palm-rest assembly.

Figure 3. Removing the battery
1	battery cable	2	screws (4)
3	battery	4	palm-rest assembly

4 Turn the computer over, open the display, and press the power button for five seconds to ground the system board.

Removing the battery (half-length)

Replacing the battery (half-length)

Topics:

•Procedure

•Post-requisites

Procedure

1Align the screw holes on the battery with the screw holes on the palm-rest assembly.

2Replace the four screws (M2x4) that secure the battery to the palm-rest assembly.

3Connect the battery cable to the system board.

Post-requisites

Replace the base cover.

16 Replacing the battery (half-length)

Removing the battery (full-length)

Topics:

•Prerequisites

•Procedure

Prerequisites

Remove the base cover.

Procedure

NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery.

1Remove the seven screws (M2x4) that secure the battery to the palm-rest assembly.

2Disconnect the battery cable from the system board.

3Lift the battery off the palm-rest assembly.

Figure 4. Removing the battery
1	palm-rest assembly	2	battery cable
3	screws (7)	4	battery

4 Turn the computer over, open the display, and press the power button for five seconds to ground the system board.

Removing the battery (full-length)

Replacing the battery (full-length)

Topics:

•Procedure

•Post-requisites

Procedure

NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery.

1Align the screw holes on the battery with the screw holes on the palm-rest assembly.

2Replace the seven screws (M2x4) that secure the battery to the palm-rest assembly.

3Connect the battery cable to the system board.

Post-requisites

Replace the base cover.

18 Replacing the battery (full-length)

Removing the memory modules

Topics:

•Prerequisites

•Procedure

Prerequisites

1Remove the base cover.

2Remove the battery (half-length) or the battery (full-length).

Procedure

1Using your fingertips, spread the securing clips apart on each end of the memory-module slot until the memory module pops up.

2Slide and remove the memory module from the memory-module slot.

Removing the memory modules

Figure 5. Removing the memory modules
1	memory module	2 securing clips (2)
3	memory-module slot

20 Removing the memory modules

Replacing the memory modules

Topics:

•Procedure

•Post-requisites

Procedure

1Align the notch on the memory module with the tab on the memory-module slot.

2Slide the memory module firmly into the slot at an angle and gently press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

Figure 6. Replacing the memory modules
1	memory module	2	notch
3	tab	4	memory-module slot

Replacing the memory modules

5 securing clips

Post-requisites

1Replace the battery (half-length) or the battery (full-length).

2Replace the base cover.

22 Replacing the memory modules

Removing the hard drive

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.

Topics:

•Prerequisites

•Procedure

Prerequisites

1Remove the base cover.

2Remove the battery (half-length).

Procedure

NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery.

1Remove the four screws (M2x4) that secure the hard-drive cage to the palm-rest assembly.

2Lift the hard-drive cage off the hard-drive assembly.

Removing the hard drive

Figure 7. Removing the hard-drive cage
1	screws (4)	2 hard-drive cage
3	hard-drive assembly

3Using the pull tab, disconnect the hard-drive cable from the system board.

4Lift the hard-drive assembly off the palm-rest assembly.

Figure 8. Disconnecting the hard-drive cable from the system board
1	pull tab	2 hard-drive cable
3	hard-drive assembly

5 Disconnect the hard-drive interposer from the hard-drive assembly.

24 Removing the hard drive

Figure 9. Disconnecting the hard-drive interposer from the hard-drive assembly

1 hard-drive assembly 2 hard-drive interposer 6 Remove the hard-drive covers away from the hard drive.

Figure 10. Removing the hard-drive cover

hard-drive covers (2)

hard drive

Removing the hard drive

Replacing the hard drive

CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.

Topics:

•Procedure

•Post-requisites

Procedure

NOTE: The hard drive is not available on systems shipped with 6-cell (full-length) battery.

1Replace the hard-drive covers on the hard drive.

2Connect the hard-drive interposer to the hard-drive assembly.

3Place the hard-drive assembly on the palm-rest assembly.

4Connect the hard-drive cable to the system board.

5Align the screw holes on the hard-drive cage with the screw holes on the hard-drive assembly.

6Replace the four screws (M2x4) screws that secure the hard-drive cage to the palm-rest assembly.

Post-requisites

1Replace the battery (half-length).

2Replace the base cover.

26 Replacing the hard drive

Removing the solid-state drive (half-length)

Topics:

•Prerequisites

•Procedure

Prerequisites

1Remove the base cover.

2Remove the battery (half-length) or the battery (full-length).

Procedure

1Remove the screw (M2x3) that secures the solid-state drive assembly to the system board.

2Lift and slide the solid-state drive assembly from the system board.

Figure 11. Removing the solid-state drive assembly

screw

2 solid-state drive assembly

Removing the solid-state drive (half-length)

3 solid-state drive slot

4 system board

3Turn the solid-state drive assembly over, and then remove the screw (M2x2) that secures the solid-state drive to the solid-state drive bracket.

Figure 12. Removing the solid-state drive bracket
1	solid-state drive bracket	2 screw
3	solid-state drive

4 Lift the solid-state drive off the solid-state drive bracket.

28 Removing the solid-state drive (half-length)

Replacing the solid-state drive (half-length)

Topics:

•Procedure

•Post-requisites

Procedure

1Align the screw hole on the solid-state drive bracket with the screw hole on the solid-state drive.

2Replace the screw (M2x2) that secures the solid-state drive to the solid-state drive bracket.

3Align the notches on the solid-state drive assembly with the tabs in the solid-state drive slot.

4Slide the solid-state drive assembly at an angle into the solid-state drive slot.

5Press the other end of the solid-state drive down and replace the screw (M2x3) that secures the solid-state drive to the system board.

Post-requisites

1Replace the battery (half-length) or the battery (full-length).

2Replace the base cover.

Replacing the solid-state drive (half-length)

Removing the solid-state drive (full-length)

Topics:

•Prerequisites

•Procedure

Prerequisites

1Remove the base cover.

2Remove the battery (half-length) or the battery (full-length).

Procedure

1Remove the screw (M2x3) that secures the solid-state drive to the system board.

2Lift and slide the solid-state drive assembly from the system board.

Figure 13. Removing the solid-state drive

screw

2 thermal pad

30 Removing the solid-state drive (full-length)

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