Dell XPS 13-9370 User Manual

XPS 13

Setup and Specications

Computer Model: XPS 13-9370
Regulatory Model: P82G
Regulatory Type: P82G001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make
better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other

trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.

2017 - 12

Rev. A00

Contents

Set up your computer....................................................5

Create a USB recovery drive for Windows..................... 8

Reinstall Windows using a USB recovery drive.......................................... 8

Views............................................................................10

Front........................................................................................................10

Left..........................................................................................................10

Right.........................................................................................................11

Base.........................................................................................................12

Display..................................................................................................... 13

Bottom.....................................................................................................14

Specications...............................................................15

Computer model...................................................................................... 15

System information..................................................................................15

Dimensions and weight............................................................................ 15

Operating system.....................................................................................15

Memory................................................................................................... 16

Ports and connectors...............................................................................16

Communications...................................................................................... 16

Wireless..............................................................................................17

Audio........................................................................................................17

Storage.................................................................................................... 17

Media-card reader....................................................................................18

Keyboard..................................................................................................18

Camera.................................................................................................... 19

Touchpad................................................................................................. 19

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Touchpad gestures.............................................................................19

Power adapter......................................................................................... 19

Battery....................................................................................................20

Display..................................................................................................... 21

Video.......................................................................................................22

Computer environment........................................................................... 22

Keyboard shortcuts......................................................23

Getting help and contacting Dell..................................25

Self-help resources..................................................................................25

Contacting Dell........................................................................................26

4

Set up your computer

1 Connect the power adapter and press the power button.

NOTE: To conserve battery power, the battery might enter power
saving mode. Connect the power adapter and press the power button
to turn on the computer.

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2 Finish operating system setup.

For Ubuntu:

Follow the instructions on the screen to nish setup.

For Windows:

Follow the on-screen instructions to complete the setup. When setting up, Dell
recommends that you:

– Connect to a network for Windows updates.

NOTE: If connecting to a secured wireless network, enter the
password for the wireless network access when prompted.

– If connected to the internet, sign-in with or create a Microsoft account. If not

connected to the internet, create an oine account.

– On the Support and Protection screen, enter your contact details.

3 Locate and use Dell apps from the Windows Start menu—Recommended

Table 1. Locate Dell apps

Dell Product Registration

Register your computer with Dell.

Dell Help & Support

Access help and support for your computer.

SupportAssist

Proactively checks the health of your computer’s hardware and
software.

NOTE: Renew or upgrade your warranty by clicking the
warranty expiry date in SupportAssist.

Dell Update

Updates your computer with critical xes and important device
drivers as they become available.

Dell Digital Delivery

Download software applications including software that is
purchased but not pre-installed on your computer.

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4 Create recovery drive for Windows.

NOTE: It is recommended to create a recovery drive to troubleshoot
and x problems that may occur with Windows.

For more information, see Create a USB recovery drive for Windows.

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Create a USB recovery drive for Windows

Create a recovery drive to troubleshoot and x problems that may occur with
Windows. An empty USB ash drive with a minimum capacity of 16 GB is required to
create the recovery drive.

NOTE: The following steps may vary depending on the version of Windows
installed. Refer to the

1 Connect the USB ash drive to your computer.

2 In Windows search, type Recovery.

3 In the search results, click Create a recovery drive.

The User Account Control window is displayed.

4 Click Yes to continue.

The Recovery Drive window is displayed.

5 Select Back up system les to the recovery drive and click Next.

6 Select the USB ash drive and click Next.

A message appears, indicating that all data in the USB ash drive will be deleted.

7 Click Create.

NOTE: This process may take up to an hour to complete.

8 Click Finish.

Microsoft support site for latest instructions.

Reinstall Windows using a USB recovery drive

CAUTION: This process formats the hard drive and removes all data on your
computer. Ensure that you back up data on your computer before beginning
this task.

NOTE: Before reinstalling Windows, ensure your computer has more than 2
GB of memory and more than 32 GB of storage space.

1 Connect the USB recovery drive to your computer.

2 Restart your computer.

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3 Press F12 after the Dell logo is displayed on the screen to access the boot menu.

A Preparing one-time boot menu message appears.

4 After the boot menu loads, select the USB recovery device under UEFI BOOT.

The system reboots and a screen to Choose the keyboard layout is displayed.

5 Choose your keyboard layout.

6 In the Choose an option screen, click Troubleshoot.

7 Click Recover from a drive.

8 Choose one of the following options:

– Just remove my les to do a quick format.

– Fully clean the drive to do a complete format.

9 Click Recover to start the recovery process.

This may take up to an hour to complete and your computer will restart during
this process.

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Views

Front

1 Power and battery-status light

Indicates the power state and battery state of the computer.

Solid white—Power adapter is connected and the battery is charging.

Solid amber—Battery charge is low or critical.

O—Battery is fully charged.

2 Microphones (4)

Provide digital sound input for audio recording, voice calls, and so on.

Left

1 Security-cable slot (for Noble locks)

Connect a security cable to prevent unauthorized movement of your computer.

2 Thunderbolt 3 (USB Type-C) port with Power Delivery (Primary)

Supports USB 3.1 Gen 2, DisplayPort 1.2, Thunderbolt 3 and also enables you to
connect to an external display using a display adapter. Provides data transfer
rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3.

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Supports Power Delivery that enables two-way power supply between devices.
Provides up to 5V/3A power output that enables faster charging.

NOTE: Adapters (sold separately) are required to connect standard
USB and DisplayPort devices.

3 Thunderbolt 3 (USB Type-C) port with Power Delivery

Supports USB 3.1 Gen 2, DisplayPort 1.2, Thunderbolt 3 and also enables you to
connect to an external display using a display adapter. Provides data transfer
rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3.
Supports Power Delivery that enables two-way power supply between devices.
Provides up to 5V/3A power output that enables faster charging.

NOTE: Adapters (sold separately) are required to connect standard
USB and DisplayPort devices.

4 Battery-charge status button

Press to check the charge remaining in the battery.

5 Battery-charge status lights (5)

Turns on when the battery-charge status button is pressed. Each light indicates
approximately 20% charge.

6 Left speaker

Provides audio output.

Right

1 Right speaker

Provides audio output.

2 microSD-card slot

Insert a microSD card to expand the computer’s storage capacity. Your
computer supports a microSD card with capacity up to 128 GB.

3 USB 3.1 Gen 1 (Type-C) port with Power Delivery/DisplayPort

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Connect peripherals such as external storage devices, printers, and external
displays.

Supports Power Delivery that enables two-way power supply between devices.
Provides up to 7.5 W power output that enables faster charging.

NOTE: An adapter (sold separately) is required to connect a
DisplayPort device.

4 Headset port

Connect headphones or a headset (headphone and microphone combo).

Base

1 Touchpad

Move your nger on the touchpad to move the mouse pointer. Tap to left-click
and two nger tap to right-click.

2 Left-click area

Press to left-click.

3 Right-click area

Press to right-click.

4 Power button with optional ngerprint reader

Press to turn on the computer if it is turned o, in sleep state, or in hibernate
state.

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When the computer is turned on, press the power button to put the computer
into sleep state; press and hold the power button for 10 seconds to force shut­down the computer.

If the power button has a ngerprint reader, place your nger on the power
button to log in.

NOTE: Before using the ngerprint reader, congure it in Windows to
recognize your ngerprint as a passcode and enable access. For more
information, see www.dell.com/support/windows.

NOTE: You can customize power-button behavior in Windows. For
more information, see

manuals.

NOTE: The power-status light on the power button is available only on
computers without the optional ngerprint reader.

Me and My Dell

at www.dell.com/support/

Display

1 Infrared emitter

Emits infrared light, which enables the infrared camera to sense depth and track
motion.

2 Infrared camera

Depth-sensing feature of the camera enhances security when paired with
Windows Hello face authentication.

3 Camera-status light

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Turns on when the camera is in use.

4 Camera

Enables you to video chat, capture photos, and record videos.

5 Infrared emitter

Emits infrared light, which enables the infrared camera to sense depth and track
motion.

Bottom

1 Service Tag label

The Service Tag is a unique alphanumeric identier that enables Dell service
technicians to identify the hardware components in your computer and access
warranty information.

14

Specications

Computer model

XPS 13-9370

System information

Table 2. System information

Processor 8th generation Intel Core i5/i7

Chipset Integrated in the processor

Dimensions and weight

Table 3. Dimensions and weight

Height

Width 301.76 mm (11.88 in)

Depth 199.24 mm (7.84 in)

Weight 1.27 kg (2.8 lb)

• Black color: 16.14 mm (0.63 in)

• White color: 16.24 mm (0.64 in)

NOTE: The weight of your laptop
varies depending on the
conguration ordered and the
manufacturing variability.

Operating system

Table 4. Operating system

Operating systems supported

• Windows 10 Home 64-bit

• Windows 10 Professional 64-bit

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• Ubuntu

Memory

Table 5. Memory specications

Slots Onboard memory

Type Dual-channel LPDDR3

Speed 1866 MHz and 2133 MHz

Congurations supported

Per memory module slot 2 GB, 4 GB and 8 GB

Total memory 4 GB, 8 GB, and 16 GB

Ports and connectors

Table 6. Ports and connectors

External:

USB/Video

• Two Thunderbolt 3 (USB Type-C)
ports with Power Delivery

• One USB 3.1 Gen 1 (USB Type-C)
port with Power Delivery/DisplayPort

Audio One headset (headphone and

microphone combo) port

Table 7. Ports and connectors

Internal:

M.2 card One M.2 slot for Solid-State Drive (SSD)

Communications

Table 8. Supported communications

Wireless

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• Wi-Fi 802.11a/b/g/n/ac

• Bluetooth 4.2

• Miracast

NOTE: Windows 10 currently
supports up to Bluetooth 4.1.

Wireless

Table 9. Wireless

Transfer rate (maximum) 867 Mbps

Frequency bands 2.4 GHz/5 GHz

Encryption

• 64-bit/128-bit WEP

Audio

Table 10. Audio specications

Controller Realtek ALC3271-CG with Waves

MaxxAudio Pro

Speakers Two

Speaker output

• Average: 2 W

• Peak: 2.5 W

Microphone Digital-array microphones

Storage

Table 11. Storage

Interface

Solid-state drive (SSD) One M.2 drive

Capacity supported Up to 1 TB

specications

• SATA 6 Gbps

• PCIe Gen 3 x4, up to 32 Gbps

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NOTE: RAID SATA support in the BIOS Settings menu is only available on
computers supporting Windows 10.

NOTE: AHCI SATA support in the BIOS settings menu is only available on
computers supporting Ubuntu.

Media-card reader

Table 12. Media-card reader specications

Type One microSD-card slot

Cards supported

• mSD

• mSDHC

• mSDXC

Keyboard

Table 13. Keyboard specications

Type Backlit keyboard

Shortcut keys Some keys on your keyboard have two

symbols on them. These keys can be
used to type alternate characters or to
perform secondary functions. To type
the alternate character, press Shift and
the desired key. To perform secondary
functions, press Fn and the desired key.

NOTE: Press Fn+Esc to switch
the primary behavior of the
function keys (F1-F12) between
two modes - multimedia key mode
and function key mode.

Keyboard shortcuts

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Camera

Table 14. Camera specications

Resolution

Camera

Infrared camera 340 x 340 (VGA)

Diagonal viewing angle

Camera 86.7 degrees

Infrared camera 70 degrees

• Still image: 0.92 megapixel (HD)

• Video: 1280 x 720 (HD) at 30 fps

Touchpad

Table 15. Touchpad

Resolution

Dimensions

• Horizontal: 305

• Vertical: 305

• Width: 105 mm (4.13 in)

• Height: 60 mm (2.36 in)

Touchpad gestures

For more information about touchpad gestures for Windows 10, see the Microsoft
knowledge base article 4027871 at support.microsoft.com.

Power adapter

Table 16. Power adapter

Type 45 W USB Type-C

Dimensions (connector) 8.25 mm x 2.4 mm

specications

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Input voltage 100 VAC–240 VAC

Input frequency 50 Hz–60 Hz

Input current (maximum) 1.30 A

Output current (continuous)

Rated output voltage 20 VDC/15 VDC/9 VDC/5 VDC

Temperature range (operating) 0°C to 40°C (32°F to 104°F)

Temperature range (storage) –40°C to 70°C (–40°F to 158°F)

• 20 VDC/2.25 A

• 15 VDC/3 A

• 9 VDC/3 A

• 5 VDC/3 A

Battery

Table 17. Battery specications

Type 52 WHr "smart" lithium-ion

Dimension:

Width 257.60 mm (10.14 in)

Depth 98.60 mm (3.88 in)

Height 4.30 mm (0.17 in)

Weight (maximum) 0.22 kg (0.49 lb)

Voltage 7.60 VDC

Charging time when the computer is o
(approximate)

Operating time Varies depending on operating conditions

Life span (approximate) 300 discharge/charge cycles

Temperature range: Operating 0°C to 35°C (32°F to 95°F)

Temperature range: Storage –40°C to 65°C (–40°F to 149°F)

4 hours

and can signicantly reduce under
certain power-intensive conditions.

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Coin-cell battery ML1220

NOTE: It is recommended that
you use a Dell coin-cell battery for
your computer. Dell does not
provide warranty coverage for
problems caused by using
accessories, parts, or components
not supplied by Dell.

Display

Table 18. Display specications

Type 13.3-inch UHD touchscreen

Resolution (maximum) 3840 x 2160

Viewing angle (Left/
Right/Down/Up)

Pixel pitch 0.0765 mm

Refresh rate 60 HZ

Operating angle 0 degrees (closed) to 135 degrees

Controls Brightness can be controlled using shortcut keys

Dimension:

Height (excluding
bezel)

Width (excluding
bezel)

Diagonal (excluding
bezel)

80/80/80/80 degrees

165.24 mm (6.51 in)

293.76 mm (11.57 in)

337.82 mm (13.30 in)

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Video

Table 19. Video specications

Type Integrated

Controller Intel UHD Graphics 620

Memory Shared system memory

Computer environment

Airborne contaminant level: G1 as dened by ISA-S71.04-1985

Table 20. Computer environment

Operating Storage

Temperature range 0°C to 35°C (32°F to

95°F)

Relative humidity
(maximum)

Vibration (maximum)

Shock (maximum) 110 G

10% to 90% (non­condensing)

*

0.66 GRMS 1.30 GRMS

†

Altitude (maximum) –15.2 m to 3048 m (–50 ft

to 10,000 ft)

* Measured using a random vibration spectrum that simulates user environment.

† Measured using a 2 ms half-sine pulse when the hard drive is in use.

‡ Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.

–40°C to 65°C (–40°F to
149°F)

0% to 95% (non­condensing)

160 G

–15.2 m to 10,668 m (–50
ft to 35,000 ft)

‡

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Keyboard shortcuts

NOTE: Keyboard characters may dier depending on the keyboard language

conguration. Keys used for shortcuts remain the same across all language
congurations.

Table 21. List of keyboard shortcuts

Keys Description

Mute audio

Decrease volume

Increase volume

Play previous track/chapter

Play/Pause

Play next track/chapter

Launch Task View

Switch to external display

Search

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Keys Description

Toggle keyboard backlight

Printscreen

Insert

Turn o/on wireless

Sleep

Increase brightness

Decrease brightness

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Open application menu

Toggle Fn-key lock

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help
resources:

Table 22. Self-help resources

Information about Dell products and
services

Dell Help & Support app

Tips

Contact Support In Windows search, type Help and

Online help for operating system www.dell.com/support/windows

Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.

Dell knowledge base articles for a variety
of computer concerns.

www.dell.com

Support, and press Enter.

www.dell.com/support/linux

www.dell.com/support

1 Go to www.dell.com/support.

2 Type the subject or keyword in the

Search box.

3 Click Search to retrieve the related

articles.

Learn and know the following information
about your product:

• Product specications

• Operating system

See Me and My Dell at www.dell.com/

support/manuals.

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• Setting up and using your product

• Data backup

• Troubleshooting and diagnostics

• Factory and system restore

• BIOS information

To locate the Me and My Dell relevant to
your product, identify your product
through one of the following:

• Select Detect Product.

• Locate your product through the
drop-down menu under View
Products.

• Enter the Service Tag number or

Product ID in the search bar.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see

www.dell.com/contactdell.

NOTE: Availability varies by country and product, and some services may
not be available in your country.

NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.

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