Dell XK946 User Manual

Dell™ PowerEdge™ R900 Systems

Hardware Owner’s Manual

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data

and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury,

or death.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Intel and Xeon are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks and Windows Server is a trademark of Microsoft Corporation; Novell and NetWare are registered trademarks of Novell, Inc.; Red Hat is a registered trademark of Red Hat, Inc.; SUSE is a registered trademark of SUSE LINUX Products GmbH.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

September 2007 P/N XK946 Rev. A00

Contents

1 About Your System . . . . . . . . . . . . . . . . . 11

Other Information You May Need . . . . . . . . . . . . 11

Accessing System Features During Startup . . . . . . 12

Front Panel Features and Indicators

Hard Drive Indicator Codes

Connecting External Devices

Back Panel Features and Indicators

Connecting External Devices

Power Indicator Codes

. . . . . . . . . . . . . . . . . 20

. . . . . . . . . . 13

. . . . . . . . . . . . 15

. . . . . . . . . . . 18

. . . . . . . . . . 19

. . . . . . . . . . . 20

NIC Indications . . . . . . . . . . . . . . . . . . . . . 22

LCD Status Messages

. . . . . . . . . . . . . . . . . . 22

Solving Problems Described by LCD Status Messages

Removing LCD Status Messages

System Messages

Warning Messages

. . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . 33

Diagnostics Messages . . . . . . . . . . . . . . . . . 39

Alert Messages

. . . . . . . . . . . . . . . . . . . . . 39

2 Using the System Setup Program . . . . . . 41

Entering the System Setup Program . . . . . . . . . . 41

Contents 3

Responding to Error Messages . . . . . . . . . . 41

Using the System Setup Program

. . . . . . . . . 42

System Setup Options

Main Screen

Memory Information Screen

. . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . 45

CPU Information Screen . . . . . . . . . . . . . . 45

Integrated Devices Screen

PCI IRQ Screen

. . . . . . . . . . . . . . . . . . . 47

. . . . . . . . . . . . . 46

Serial Communication Screen . . . . . . . . . . . 47

Embedded Server Management Screen

System Security Screen

. . . . . . . . . . . . . . 48

. . . . . . 48

Trusted Platform Module (TPM) Security Screen . 49

Exit Screen

System and Setup Password Features

Using the System Password

Using the Setup Password

Disabling a Forgotten Password

. . . . . . . . . . . . . . . . . . . . . 49

. . . . . . . . . 49

. . . . . . . . . . . . 50

. . . . . . . . . . . . . 53

. . . . . . . . . . . . 54

Baseboard Management Controller Configuration . . . 54

Entering the BMC Setup Module

. . . . . . . . . . 55

BMC Setup Module Options . . . . . . . . . . . . 55

3 Installing System Components . . . . . . . . 57

4 Contents

Recommended Tools . . . . . . . . . . . . . . . . . . 58

Inside the System

Removing and Installing the Top Cover

Removing the Top Cover

Installing the Top Cover

Hard Drives

. . . . . . . . . . . . . . . . . . . . 58

. . . . . . . . . 59

. . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . 62

Before You Begin . . . . . . . . . . . . . . . . . . 62

Removing a Drive Blank

. . . . . . . . . . . . . . 62

Installing a Drive Blank . . . . . . . . . . . . . . 63

Removing a Hot-Plug Hard Drive

Installing a Hot-Plug Hard Drive

. . . . . . . . . 64

. . . . . . . . . . 65

Replacing a Hard Drive Carrier

Removing a Hard Drive From a Hard Drive Carrier

. . . . . . . . . . . . . 66

Installing a SAS Hard Drive Into a SATAu Drive Carrier

Installing a SATA Hard Drive Into a SATAu Hard Drive Carrier 67

Power Supplies . . . . . . . . . . . . . . . . . . . . . 68

Removing a Power Supply

. . . . . . . . . . . . . 68

Installing a Power Supply . . . . . . . . . . . . . 69

System Fans . . . . . . . . . . . . . . . . . . . . . . . 70

Removing a Front System Fan

. . . . . . . . . . . 70

Hot-plugging a Front System Fan . . . . . . . . . 71

Removing a Back System Fan

Installing a Back System Fan

. . . . . . . . . . . 72

. . . . . . . . . . . 73

Hot-plugging a Back System Fan . . . . . . . . . 73

Removing a Back System Fan Housing

Installing a Back System Fan Housing

Cooling Shroud

. . . . . . . . . . . . . . . . . . . . . 76

Removing the Cooling Shroud

Installing the Cooling Shroud

SAS Controller Card

. . . . . . . . . . . . . . . . . . . 78

Removing a SAS Controller Card

Installing an SAS Controller Card

. . . . . . . . . . . 77

. . . . . . 74

. . . . . . . 75

. . . . . . . . . . . 76

. . . . . . . . . 80

SAS and SAS RAID Controller Card Cabling Guidelines 80

RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 84

Installing a RAID Battery

. . . . . . . . . . . . . . 84

Contents 5

Removing a RAID Battery . . . . . . . . . . . . . 85

Configuring the Boot Device

. . . . . . . . . . . . . . 86

PCI Express Add-in Cards . . . . . . . . . . . . . . . . 86

Installing a PCI Express Card

. . . . . . . . . . . . 86

Removing a PCI Express Card . . . . . . . . . . . 88

Optical Drive . . . . . . . . . . . . . . . . . . . . . . . 88

Removing the Optical Drive

. . . . . . . . . . . . 88

Installing the Optical Drive . . . . . . . . . . . . . 89

Replacing an Optical Drive Mounting Tray . . . . . . . 90

Removing an Optical Drive From an Optical Drive Mounting Tray 90

Installing an Optical Drive Into an Optical Drive Mounting Tray 92

System Memory

General Memory Module Installation Guidelines

Non-Optimal Memory Configurations

. . . . . . . . . . . . . . . . . . . . . 92

. 92

. . . . . . . 93

Memory Sparing Support . . . . . . . . . . . . . 93

Memory Mirroring Support

Removing a Memory Riser

. . . . . . . . . . . . . 94

. . . . . . . . . . . . . 96

Installing a Memory Riser . . . . . . . . . . . . . 98

Memory Population Rules

Removing the Memory Riser Cover

. . . . . . . . . . . . . 98

. . . . . . . . 99

Installing Memory Modules . . . . . . . . . . . . 99

Removing Memory Modules

. . . . . . . . . . . . 101

6 Contents

Processors

. . . . . . . . . . . . . . . . . . . . . . . . 101

Removing a Processor Heat Sink

Installing a Processor Heat Sink

Removing a Processor

. . . . . . . . . . . . . . . 104

. . . . . . . . . 101

. . . . . . . . . . 104

Installing a Processor . . . . . . . . . . . . . . . 105

System Battery . . . . . . . . . . . . . . . . . . . . . . 108

Replacing the System Battery

. . . . . . . . . . . 108

Activating the NIC TOE

. . . . . . . . . . . . . . . . . 110

I/O Riser . . . . . . . . . . . . . . . . . . . . . . . . . 110

Removing the I/O Riser

. . . . . . . . . . . . . . . 110

Installing the I/O Riser . . . . . . . . . . . . . . . 111

Installing a DRAC . . . . . . . . . . . . . . . . . . . . 112

SAS Backplane (Service-only Procedure)

Removing the SAS Backplane (3.5" Hard Drives)

Installing the SAS Backplane (3.5-inch Hard Drives)

. . . . . . . 114

. 114

116

Removing the SAS Backplane (2.5-inch Hard Drives) 116

Installing the SAS Backplane (2.5" Hard Drives)

Power Interposer Board (Service-only Procedure)

Removing the Power Interposer Board

Installing the Power Interposer Board

System Board (Service-only Procedure)

Removing the System Board

Installing the System Board

. . . . . . . . . . . . 122

. . . . . . . . . . . . 124

. . . . . . . 121

. . . . . . . . 122

. . 119

. . . . . . 119

4 Troubleshooting Your System . . . . . . . . 127

Safety First—For You and Your System . . . . . . . . . 127

Start-Up Routine . . . . . . . . . . . . . . . . . . . . . 127

Checking the Equipment

Troubleshooting IRQ Assignment Conflicts

Troubleshooting External Connections

Troubleshooting the Video Subsystem . . . . . . . 129

Troubleshooting the Keyboard

. . . . . . . . . . . . . . . . 128

. . . . 128

. . . . . . 129

. . . . . . . . . . . 130

Contents 7

Troubleshooting the Mouse . . . . . . . . . . . . 131

Troubleshooting Basic I/O Functions

Troubleshooting a Serial I/O Device

Troubleshooting a USB Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . . 133

. . . . . . . . . . 131

. . . . . . . . 132

. . . . . . . . . . . 132

Troubleshooting a Wet System . . . . . . . . . . . . . 134

Troubleshooting a Damaged System

Troubleshooting the System Battery

. . . . . . . . . . 135

. . . . . . . . . . 136

Troubleshooting Power Supplies . . . . . . . . . . . . 137

Troubleshooting System Cooling

Troubleshooting a Fan

Troubleshooting System Memory

. . . . . . . . . . . . 138

. . . . . . . . . . . . . . . 138

. . . . . . . . . . . . 139

Troubleshooting an Optical Drive . . . . . . . . . . . . 141

Troubleshooting a Hard Drive

Troubleshooting a SAS or SAS RAID Controller Card

. . . . . . . . . . . . . . 142

. 144

Troubleshooting Expansion Cards . . . . . . . . . . . 145

5 Running the System Diagnostics . . . . . . 149

8 Contents

Troubleshooting Processors

. . . . . . . . . . . . . . 147

Using PowerEdge Diagnostics . . . . . . . . . . . . . 149

System Diagnostics Features . . . . . . . . . . . . . . 149

When to Use the System Diagnostics

Executing System Diagnostics

. . . . . . . . . . 150

. . . . . . . . . . . . . 150

System Diagnostics Testing Options . . . . . . . . . . 150

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . . . . 151

. . . . . . . . . . . 151

. . . . . . . . . 152

6 Jumpers and Connectors . . . . . . . . . . . 153

System Board Jumpers and Connectors . . . . . . . . 153

System Board Connectors

. . . . . . . . . . . . . . . . 154

SAS Backplane Connectors . . . . . . . . . . . . . . . 156

Power Interposer Connectors

Disabling a Forgotten Password

. . . . . . . . . . . . . . 160

. . . . . . . . . . . . 162

7 Getting Help . . . . . . . . . . . . . . . . . . . . . 165

Obtaining Assistance . . . . . . . . . . . . . . . . . . 165

Online Services

Automated Order-Status Service . . . . . . . . . 167

Support Service

. . . . . . . . . . . . . . . . . . 166

. . . . . . . . . . . . . . . . . . 167

Dell Enterprise Training and Certification

. . . . . . . 167

Problems With Your Order . . . . . . . . . . . . . . . 167

Product Information

Returning Items for Warranty Repair or Credit

. . . . . . . . . . . . . . . . . . . 167

. . . . . 167

Before You Call . . . . . . . . . . . . . . . . . . . . . 168

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . 170

Contents 9

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . 171

10 Contents

About Your System

This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises. System conditions can be reported by any of the following:

• Front or back panel indicators

• System messages

• Warning messages

• Diagnostics messages

•Alert messages

This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.

Other Information You May Need

CAUTION: The Product Information Guide provides important safety and

regulatory information. Warranty information may be included within this document or as a separate document.

•The

• CDs included with your system provide documentation and tools for

Rack Installation Guide or Rack Installation Instructions

with your rack solution describes how to install your system into a rack.

Getting Started Guide

setting up your system, and technical specifications.

configuring and managing your system.

provides an overview of system features,

About Your System 11

included

• Systems management software documentation describes the features, requirements, installation, and basic operation of the software.

• Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

• Documentation for any components you purchased separately provides information to configure and install these options.

• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

NOTE: Always check for updates on support.dell.com and read the updates first

because they often supersede information in other documents.

• Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

Accessing System Features During Startup

Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

Table 1-1. Keystrokes for Accessing System Functions

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program" on page 41.

<F10> Opens the utility partition, allowing you to run the system

diagnostics. See

<F11> Enters the boot menu.

<F12> Enters the PXE boot.

<Ctrl><c> Enters the SAS Configuration Utility. See your

for more information.

Guide

<Ctrl><e> Enters the Baseboard Management Controller (BMC) Management

Utility, which allows access to the system event log (SEL). See the

BMC User’s Guide

"Running the System Diagnostics

for more information on setup and use of BMC.

" on page 149

SAS adapter User’s

12 About Your System

Table 1-1. Keystrokes for Accessing System Functions

123 45 6 87

Keystroke Description

<Ctrl><r> Enters the RAID configuration utility, which allows you to configure

an optional RAID card. For more information, see the documentation for your RAID card.

<Ctrl><s> Option is displayed only if you have PXE support enabled through the

System Setup Program (see "Using the System Setup Program" on page 41). This keystroke allows you to configure NIC settings for PXE boot. For more information, see the documentation for your integrated NIC.

<Ctrl><d> If you have the optional Dell Remote Assistant Card (DRAC), this

keystroke allows access to selected DRAC configuration settings. See

DRAC User’s Guide

the DRAC.

for more information on setup and use of

Front Panel Features and Indicators

Figure 1-1 shows the controls, indicators, connectors, and drives on the system's front panel.

Figure 1-1. Front Panel Features and Indicators

About Your System 13

1 Power button/indicator. The power-on indicator lights when the

system power is on.

The power button controls the DC power supply output to the system.

NOTE: If you turn off the system using the

power button and the system is running an ACPI-compliant operating system, the system performs a graceful shutdown before the power is turned off. If the system is not running an ACPI-compliant operating system, the power is turned off immediately after the power button is pressed.

2 NMI button. Used to troubleshoot software and

device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.

3 System identification button. The identification buttons on the front

and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the LCD panel on the front and the blue system status indicator on the back blink until one of the buttons is pushed again.

14 About Your System

4 LCD panel. Provides system ID, status information,

and system error messages.

The LCD lights during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particular system.

The LCD lights amber when the system needs attention, and the LCD panel displays an error code followed by descriptive text. If the system is connected to AC power and an error has been detected, the LCD lights amber regardless of whether the system has been powered on.

5 USB connectors (2). Connects USB 2.0-compliant devices to

the system.

6 Video connector. Connects a monitor to the system.

7 Hard drives. Eight 2.5-inch hot-plug or five 3.5-inch

hot-plug.

8 Optical drive. One slimline optical drive.

Hard Drive Indicator Codes

The hard drive carriers have two indicators—the drive-activity indicator and the drive-status indicator.

About Your System 15

Figure 1-2. Hard Drive Indicators

1 green and amber drive-status

indicator

2 green drive-activity indicator

The Activity LED indicates command activity between the hard disk drives and storage controller.

The Status LED is a bi-color (Green/Amber) LED that indicates the state of a drive in a slot. The color and blink rate of the LED indicates the state of the drive as shown in Table 1-2.

16 About Your System

Table 1-2. Hard Drive Indicators

Pattern Green element Amber eLement Drive/slot state

Slot empty Off Off The slot is empty, an

unsupported drive is present, the drive has been spun down for removal (Ready for Removal), or a new drive has been inserted, and the state has not been updated by the RAID controller.

Drive online On Off The drive is either

online, ready, a hotspare or a foreign drive.

Drive identify (prep for removal)

Drive rebuilding On ~400mS

Drive failed Off On ~150mS

Predicted Failure (SMART)

On ~250mS

Off ~250mS

Off ~100mS

On ~500mS

Off ~500mS

Off ~1000S

Off The slot is being

identified because of a user request (either a drive identify or a preparing for removal was requested).

Off The drive is being

written to, to make a virtual disk redundant.

The RAID controller

Off ~150mS

Off ~500mS

On ~500mS

can no longer access or control (read/write to) the drive because it has detected an unrecoverable fault (after it has completed its error handling) on the drive.

Predictive failure event has been reported by the drive.

About Your System 17

Table 1-2. Hard Drive Indicators

Pattern Green element Amber eLement Drive/slot state

Rebuild Abort On ~3000mS

Off ~9000mS

Off ~6000mS

On ~3000mS

Off ~3000mS

The drive has been spun down by a user request (Prepare to Remove operation), or had a rebuild operation on it aborted by a user action or due to any reason other than a drive failure.

In RAID configurations, the drive-status indicator lights to indicate the status of the drive.

NOTE: For non-RAID configurations, only the drive-activity indicator is active. The

drive-status indicator is off.

Table 1-2 lists the drive indicator patterns for RAID hard drives. Different patterns are displayed as drive events occur in the system. For example, if a hard drive fails, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern. After the replacement drive is installed, the "drive being prepared for operation" pattern appears, followed by the "drive online" pattern.

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drives must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

• Always attach external devices while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise).

18 About Your System

For information about individual connectors, see "Jumpers and Connectors"

1234 78

12 11 10 9

on page 153. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 41.

Back Panel Features and Indicators

Figure 1-3 shows the controls, indicators, and connectors located on the system's back panel.

Figure 1-3. Back Panel Features and Indicators

1 USB connectors (2) 2 Video connector

3 Serial connector 4 Expansion card filler bracket

5 DRAC network connector 6 Network connectors (4)

7 System identification button 8 Intrusion LED

9 Power supply 10 Power connector

11 Power supply lever 12 Power supply latch

About Your System 19

Connecting External Devices

When connecting external devices to your system, follow these guidelines:

• Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly. (Device drivers are normally included with your operating system software or with the device itself.) See the documentation that accompanied the device for specific installation and configuration instructions.

For information about individual connectors, see "Jumpers and Connectors" on page 153. For information about enabling, disabling, and configuring I/O ports and connectors, see "Using the System Setup Program" on page 41.

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The power indicator lights green when the system is on.

The indicators on the redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 1-4). Table 1-3 lists the power supply indicator codes.

20 About Your System

Figure 1-4. Redundant Power Supply Indicators

1 power supply status 2 power supply fault

3 AC line status

Table 1-3. Redundant Power Supply Indicators

Indicator Function

Power supply status Green indicates that the power supply is

operational.

Power supply fault Amber indicates a problem with the power supply.

AC line status Green indicates that a valid AC source is connected

to the power supply.

About Your System 21

NIC Indications

Each NIC has two indicators that provides information on network activity and link status. See Figure 1-5. Table 1-4 lists the NIC indications.

Figure 1-5. NIC Indicators

1 2

1 link indicator (green) 2 activity indicator (amber)

Table 1-4. NIC Indications

Indicators Illumination Meaning

Link and activity indicators are off.

Link indicator is on. The NIC is connected to a valid link partner on the

Activity indicator is blinking. Network data is being transmitted.

The NIC is not connected to the network.

network.

LCD Status Messages

The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention.

The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition. The LCD scrolls a message that includes a status code followed by descriptive text. Table 1-5 lists the LCD status messages that can occur and the probable cause for each message. The LCD messages refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.

22 About Your System

CAUTION: Only trained service technicians are authorized to remove the system

cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

NOTE: If your system fails to boot, press the System ID button for at least five

seconds until an error code appears on the LCD. Record the code, then see "Getting Help" on page 165.

Table 1-5. LCD Status Messages

Code Test Causes Corrective Actions

N/A

E1000 FAILSAFE,

SYSTEM NAME

CALL

A 62-character string that can be defined by the user in the System Setup program.

SYSTEM NAME

The displays under the following conditions:

• The system is powered on.

• The power is off and active POST errors are displayed.

This message is for information only.

You can change the system ID and name in the System Setup program. See "Using the System Setup Program" on page 41.

See "Getting Help" on page 165.

SUPPORT

E1114 Temp

Ambient

E1116 Temp Memory

E12nn xx PwrGd

Ambient system temperature is out of acceptable range.

Memory has exceeded acceptable temperature and has been disabled to prevent damage to the components.

Specified voltage regulator has failed.

See "Troubleshooting System Cooling" on page 138.

See "Getting Help" on page 165.

About Your System 23

Table 1-5. LCD Status Messages

Code Test Causes Corrective Actions

E1210 CMOS Batt

E1211 ROMB Batt

E1229 CPU # VCORE

E1310 RPM Fan ##

E1313 Fan

Redundancy

E1410 CPU # IERR

CMOS battery is missing, or the voltage is out of acceptable range.

RAID battery is either missing, bad, or unable to recharge due to thermal issues.

Processor # VCORE voltage regulator has failed.

RPM of specified cooling fan is out of acceptable operating range.

The system is no longer fan-redundant. Another fan failure will put the system at risk of overheating.

Specified microprocessor is reporting an internal error.

See "Troubleshooting the System Battery" on page 136.

Reseat the RAID battery connector. See "Installing a RAID Battery" on page 84, and "Troubleshooting the System Battery" on page 136.

See "Getting Help" on page 165.

See "Troubleshooting System Cooling" on page 138.

Check control panel LCD for additional scrolling messages. See "Troubleshooting System Cooling" on page 138.

See your system’s Information Update Tech Sheet located on support.dell.com for the most current system information. If problem persists, see "Getting Help" on page 165.

24 About Your System

Table 1-5. LCD Status Messages

Code Test Causes Corrective Actions

E1414 CPU #

Thermtrip

Specified microprocessor is out of acceptable temperature range and has halted operation.

See "Troubleshooting System Cooling" on page 138. If the problem persists, ensure that the processor heat sinks are properly installed. See "Troubleshooting Processors" on page 147.

NOTE: The LCD continues

to display this message until the system’s power cord is disconnected and reconnected to the AC power source, or the SEL is cleared using either Server Assistant or the BMC Management Utility. See the Dell OpenManage Baseboard Management Controller User’s Guide for information about these utilities.

E1418 CPU #

Presence

E141C CPU

Mismatch

Specified processor is missing or bad, and the system is in an unsupported configuration.

Processors are in a configuration unsupported by Dell.

See "Troubleshooting Processors" on page 147.

Ensure that your processors match and conform to the type described in the Microprocessor Technical Specifications outlined in your system’s

Started Guide

Getting

About Your System 25

Table 1-5. LCD Status Messages

Code Test Causes Corrective Actions

E141F CPU

Protocol

E1420 CPU Bus

PERR

E1421 CPU Init

E1422 CPU Machine

Chk

E1610 PS #

Missing

E1614 PS # Status

E1618 PS #

Predictive

E161C PS # Input

Lost

The system BIOS has reported a processor protocol error.

The system BIOS has reported a processor initialization error.

The system BIOS has reported a machine check error.

No power is available from the specified power supply; specified power supply is improperly installed or faulty.

Power supply voltage is out of acceptable range; specified power supply is improperly installed or faulty.

Power source for specified power supply is unavailable, or out of acceptable range.

See "Getting Help" on page 165.

See "Troubleshooting Power Supplies" on page 137.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 137.

26 About Your System

Table 1-5. LCD Status Messages

Code Test Causes Corrective Actions

E1620 PS # Input

Range

E1624 PS

Redundancy

E1710 I/O Channel

Chk

E1711 PCI PERR

B## D## F##

PCI PERR Slot #

Power source for specified power supply is unavailable, or out of acceptable range.

The power supply subsystem is no longer redundant. If the last supply fails, the system will go down.

The system BIOS has reported an I/O channel check.

The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI parity error on a component that resides in the specified PCI slot.

Check the AC power source for the specified power supply. If problem persists, see "Troubleshooting Power Supplies" on page 137.

See "Troubleshooting Power Supplies" on page 137.

See "Getting Help" on page 165.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 145.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 165.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 145.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 165.

About Your System 27

Table 1-5. LCD Status Messages

Code Test Causes Corrective Actions

E1712 PCI SERR

B## D## F##

PCI SERR Slot #

E1714 Unknown Err

E171F PCIE Fatal

Err B## D## F##

PCIE Fatal Err Slot #

E1810 HDD ##

Fault

The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCI system error on a component that resides in the specified slot.

The system BIOS has determined that there has been an error in the system, but is unable to determine its origin.

The system BIOS has reported a PCIe fatal error on a component that resides in PCI configuration space at bus ##, device ##, function ##.

The system BIOS has reported a PCIe fatal error on a component that resides in the specified slot.

The SAS subsystem has determined that hard drive ## has experienced a fault.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 145.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 165.

See "Getting Help" on page 165.

Remove and reseat the PCI expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" on page 145.

If the problem persists, the riser card or system board is faulty. See "Getting Help" on page 165.

See "Troubleshooting a Hard Drive" on page 142.

28 About Your System

Table 1-5. LCD Status Messages

Code Test Causes Corrective Actions

E1811 HDD ## Rbld

Abrt

E1812 HDD ##

Removed

E1913 CPU &

Firmware Mismatch

E1A14 SAS Cable A

E1A15 SAS Cable B

E2010 No Memory

E2011 Mem Config

Error

E2012 Unusable

Memory

E2013 Shadow BIOS

Fail

The specified hard drive has experienced a rebuild abort.

The specified hard drive has been removed from the system.

The BMC firmware does not support the processor.

SAS cable A is missing or bad.

SAS cable B is missing or bad.

No memory is installed in the system.

Memory detected, but is not configurable. Error detected during memory configuration.

Memory is configured, but not usable. Memory subsystem failure.

The system BIOS failed to copy its flash image into memory.

See "Troubleshooting a Hard Drive" on page 142. If the problem persists, see your RAID documentation.

Information only.

Update to the latest BMC firmware. See the

User’s Guide

information on setup and use of BMC.

Reseat the cable. If problem persists, replace cable. See "SAS Controller Card" on page 78.

Install memory. See "General Memory Module Installation Guidelines" on page 92.

See "Troubleshooting System Memory" on page 139.

for more

BMC

About Your System 29

Table 1-5. LCD Status Messages

Code Test Causes Corrective Actions

E2014 CMOS Fail

E2015 DMA

Controller

E2016 Int

Controller

E2017 Timer Fail

E2018 Prog Timer

E2019 Parity

Error

E201A SIO Err

E201B Kybd

Controller

E201C SMI Init

E201D Shutdown

Test

E201E POST Mem

Test

CMOS failure. CMOS RAM not functioning properly.

DMA controller failure. See "Getting Help" on

Interrupt controller failure. See "Getting Help" on

Timer refresh failure. See "Getting Help" on

Programmable interval timer error.

Parity error. See "Getting Help" on

SIO failure. See "Getting Help" on

Keyboard controller failure. See "Getting Help" on

System management interrupt (SMI) initialization failure.

BIOS shutdown test failure.

BIOS POST memory test failure.

See "Getting Help" on page 165.

page 165.

See "Getting Help" on page 165.

page 165.

See "Getting Help" on page 165.

See "Troubleshooting System Memory" on page 139. If problem persists, see "Getting Help" on page 165.

30 About Your System

+ 160 hidden pages