Dell XC740xd User Manual

Dell EMC XC740xd XC Series Appliance and XC
Core System

Installation and Service Manual

Regulatory Model: E38S Series
Regulatory Type: E38S001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2017 - 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other

trademarks may be trademarks of their respective owners.

2018 - 10

Rev. A04

Contents

1 Overview........................................................................................................................................................8

Front view of the system.................................................................................................................................................. 8

Left control panel view................................................................................................................................................ 9

Right control panel view............................................................................................................................................ 12

Back view of the system..................................................................................................................................................14

NIC indicator codes....................................................................................................................................................15

Power supply unit indicator codes............................................................................................................................15

Hard drive indicator codes............................................................................................................................................... 17

LCD panel.......................................................................................................................................................................... 18

Viewing Home screen................................................................................................................................................ 19

Setup menu................................................................................................................................................................. 19

View menu...................................................................................................................................................................19

Locating Service Tag of your system............................................................................................................................ 20

2 Documentation resources............................................................................................................................. 21

3 Technical specications............................................................................................................................... 22

System dimensions.......................................................................................................................................................... 22

Chassis weight................................................................................................................................................................. 23

Processor specications................................................................................................................................................. 24

PSU specications...........................................................................................................................................................24

System battery specications........................................................................................................................................ 24

Expansion bus specications..........................................................................................................................................24

Memory specications.................................................................................................................................................... 25

Storage controller specications....................................................................................................................................25

Drive specications..........................................................................................................................................................25

Hard drives..................................................................................................................................................................25

Ports and connectors specications............................................................................................................................. 26

USB ports................................................................................................................................................................... 26

NIC ports.....................................................................................................................................................................26

VGA ports................................................................................................................................................................... 26

Serial connector......................................................................................................................................................... 26

IDSDM/vFlash card................................................................................................................................................... 26

Video specications......................................................................................................................................................... 27

Environmental specications.......................................................................................................................................... 27

Standard operating temperature..............................................................................................................................28

Expanded operating temperature............................................................................................................................ 29

Particulate and gaseous contamination specications..........................................................................................30

4 Initial system setup and conguration.......................................................................................................... 32

Setting up your system................................................................................................................................................... 32

iDRAC conguration........................................................................................................................................................32

Contents

3

Options to set up iDRAC IP address........................................................................................................................32

Log in to iDRAC.......................................................................................................................................................... 33

Methods to download rmware and drivers.................................................................................................................33

Downloading drivers and rmware................................................................................................................................ 33

5 Pre-operating system management applications..........................................................................................35

Options to manage the pre-operating system applications........................................................................................35

System Setup...................................................................................................................................................................35

Viewing System Setup..............................................................................................................................................35

System Setup details.................................................................................................................................................36

System BIOS.............................................................................................................................................................. 36

iDRAC Settings utility................................................................................................................................................56

Device Settings..........................................................................................................................................................56

Dell Lifecycle Controller...................................................................................................................................................56

Embedded systems management............................................................................................................................56

Boot Manager...................................................................................................................................................................57

Viewing Boot Manager..............................................................................................................................................57

Boot Manager main menu.........................................................................................................................................57

One-shot BIOS boot menu....................................................................................................................................... 57

System Utilities...........................................................................................................................................................57

PXE boot...........................................................................................................................................................................58

6 Installing and removing system components................................................................................................ 59

Safety instructions...........................................................................................................................................................59

Before working inside your system................................................................................................................................60

After working inside your system...................................................................................................................................60

Recommended tools........................................................................................................................................................60

Optional front bezel.......................................................................................................................................................... 61

Removing the optional front bezel............................................................................................................................61

Installing the optional front bezel............................................................................................................................. 62

System cover....................................................................................................................................................................62

Removing the system cover..................................................................................................................................... 62

Installing the system cover.......................................................................................................................................63

Backplane cover...............................................................................................................................................................64

Removing the backplane cover................................................................................................................................64

Installing the backplane cover..................................................................................................................................65

Inside the system.............................................................................................................................................................66

Air shroud..........................................................................................................................................................................67

Removing the air shroud...........................................................................................................................................68

Installing the air shroud............................................................................................................................................. 68

Cooling-fan assembly...................................................................................................................................................... 69

Removing the cooling fan assembly........................................................................................................................69

Installing the cooling fan assembly...........................................................................................................................70

Cooling fans.......................................................................................................................................................................71

Removing a cooling fan..............................................................................................................................................71

Installing a cooling fan................................................................................................................................................72

Contents

4

Intrusion switch................................................................................................................................................................ 73

Removing an intrusion switch...................................................................................................................................73

Installing an intrusion switch.....................................................................................................................................74

Hard drives........................................................................................................................................................................75

Removing a hard drive blank.....................................................................................................................................75

Installing a hard drive blank.......................................................................................................................................76

Removing a hot swappable hard drive.................................................................................................................... 76

Installing a hot swappable hard drive....................................................................................................................... 77

Removing the hard drive from hard drive carrier...................................................................................................78

Installing a hard drive into the hard drive carrier....................................................................................................79

System memory...............................................................................................................................................................80

System memory guidelines.......................................................................................................................................80

General memory module installation guidelines......................................................................................................82

Mode-specic guidelines...........................................................................................................................................83

Removing a memory module.................................................................................................................................... 87

Installing a memory module.......................................................................................................................................87

Processors and heat sinks..............................................................................................................................................89

Removing a processor and heat sink module.........................................................................................................89

Removing a processor from processor heat sink module.....................................................................................90

Installing the processor into a processor and heat sink module...........................................................................92

Installing a processor and heat sink module........................................................................................................... 94

Expansion cards and expansion card risers.................................................................................................................. 96

Expansion card installation guidelines......................................................................................................................96

Opening and closing the PCIe card holder latch....................................................................................................97

Removing the expansion card from expansion card riser..................................................................................... 98

Installing an expansion card into the expansion card riser...................................................................................100

Removing an expansion card riser 1........................................................................................................................101

Installing an expansion card riser 1.......................................................................................................................... 101

Removing an expansion card riser 2...................................................................................................................... 102

Installing an expansion card riser 2.........................................................................................................................103

Removing an expansion card riser 3...................................................................................................................... 104

Installing an expansion card riser 3.........................................................................................................................105

IDSDM/vFlash card........................................................................................................................................................106

Removing a micro SD card......................................................................................................................................106

Installing a micro SD card.........................................................................................................................................107

Removing the IDSDM card......................................................................................................................................107

Installing the IDSDM card........................................................................................................................................108

Network daughter card................................................................................................................................................. 109

Removing the network daughter card...................................................................................................................109

Installing the network daughter card...................................................................................................................... 110

Hard drive backplane.......................................................................................................................................................111

Hard drive backplane connectors............................................................................................................................112

Removing the hard drive backplane .......................................................................................................................113

Installing the hard drive backplane .........................................................................................................................114

System battery................................................................................................................................................................ 115

Contents

5

Replacing the system battery.................................................................................................................................. 115

Power supply units..........................................................................................................................................................116

Removing a power supply unit.................................................................................................................................117

Installing a power supply unit...................................................................................................................................118

Wiring instructions for a DC power supply unit.....................................................................................................119

Assembling and connecting safety ground wire....................................................................................................119

Assembling DC input power wires..........................................................................................................................120

System board..................................................................................................................................................................120

Removing the system board................................................................................................................................... 120

Installing the system board.......................................................................................................................................121

Trusted Platform Module...............................................................................................................................................123

Installing the Trusted Platform Module..................................................................................................................123

Initializing the TPM 1.2 for TXT users....................................................................................................................124

Initializing the TPM 2.0 for TXT users................................................................................................................... 124

Control panel...................................................................................................................................................................124

Removing the left control panel..............................................................................................................................124

Installing the left control panel................................................................................................................................125

Removing the right control panel........................................................................................................................... 126

Installing the right control panel..............................................................................................................................127

7 Using system diagnostics........................................................................................................................... 129

Dell Embedded System Diagnostics.............................................................................................................................129

Running the Embedded System Diagnostics from Boot Manager.....................................................................129

Running the Embedded System Diagnostics from the Dell Lifecycle Controller..............................................129

System diagnostic controls..................................................................................................................................... 130

8 Jumpers and connectors ............................................................................................................................131

System board jumpers and connectors....................................................................................................................... 132

System board jumper settings...................................................................................................................................... 133

Disabling forgotten password........................................................................................................................................134

9 Getting help............................................................................................................................................... 135

Contacting Dell EMC..................................................................................................................................................... 135

Documentation feedback.............................................................................................................................................. 135

Accessing system information by using QRL..............................................................................................................135

Quick Resource Locator.......................................................................................................................................... 136

Receiving automated support with SupportAssist ....................................................................................................136

A BOSS card................................................................................................................................................. 137

Introduction to BOSS card............................................................................................................................................ 137

Supported operating systems................................................................................................................................. 137

Supported XC Series Appliance and XC Core System ........................................................................................137

BOSS card features........................................................................................................................................................138

Foreign Import...........................................................................................................................................................138

SMART Info...............................................................................................................................................................138

Auto-Rebuild............................................................................................................................................................. 138

Deploying the BOSS card..............................................................................................................................................138

Contents

6

Removing the BOSS card........................................................................................................................................139

Installing the BOSS card...........................................................................................................................................141

Driver installation............................................................................................................................................................ 142

BOSS troubleshooting................................................................................................................................................... 142

Physical disks not visible to operating system...................................................................................................... 142

Virtual disk not visible to operating system........................................................................................................... 143

Drive failure................................................................................................................................................................143

Fault in controller......................................................................................................................................................143

BOSS card is not detected......................................................................................................................................143

Unable to boot to M.2 drive installed in slot 1....................................................................................................... 143

CLI reports unsupported features ......................................................................................................................... 144

Contents 7

Overview

NOTE: The information in this document applies to both Dell EMC XC740 Series Appliances, and Dell EMC XC Core System

oering. Sections or information that apply to only one of the oerings (XC Series or XC Core) will be called out explicitly.

The Dell EMC XC740xd XC Series Appliances and XC Core System is a 2U rack system that supports up to:

• Two Intel Xeon processor scalable family processors

• 24 DIMM slots supporting up to 1536 GB of memory

• Two AC or DC power supply units

• 24 SAS, SATA, Nearline SAS hard drives or SSDs, and up to 12 NVMe drives. For more information about supported drives, see the
Support Matrix at Dell.com/XCSeriesmanuals.

Topics:

• Front view of the system

• Back view of the system

• Hard drive indicator codes

• LCD panel

• Locating Service Tag of your system

1

Front view of the system

The front view displays the features available on the front of the system.

Figure 1. Front view of 12 x 3.5 inch hard drive system

8 Overview

Figure 2. Front view of 24 x 2.5 inch hard drive system

Table 1. Features available on the front of the system

Item Panels and slots Icon Description

1 Left control panel N/A Contains status LED indicators, system health, system ID, and

indicator codes.

2 Hard drives N/A Enable you to install drives that are supported on your system. For

more information about drives, see the Support Matrix at Dell.com/
XCSeriesmanuals.

3 Right control panel N/A Contains the power button, VGA port, iDRAC Direct micro-USB port

and two USB 2.0 ports.

4 Information tag N/A The Information Tag is a slide-out label panel that contains system

information such as Service Tag, NIC, MAC address, and so on. If you
have opted for secure default access to iDRAC, the Information tag
also contains the iDRAC secure default password.

Left control panel view

Figure 3. Left control panel view

Overview

9

Table 2. Left control panel features

Item Indicator, button, or

connector

1 Status LED indicators N/A Indicate the status of the system. For more information, see Status

2 System health and system

ID indicator

3 iDRAC Quick Sync 2

wireless indicator
(optional)

Icon Description

LED indicators.

Indicates the system health. For more information, see System health

and system ID indicator codes.

Indicate if the iDRAC Quick Sync 2 wireless option is activated. The
Quick Sync 2 feature allows management of the system using mobile
devices. This feature aggregates hardware/rmware inventory and
various system level diagnostic/error information that can be used in
troubleshooting the system. You can access system inventory, Dell
Lifecycle Controller logs or system logs, system health status, and
also congure iDRAC, BIOS, and networking parameters. You can also
launch Virtual Network Computing (VNC) viewer and virtual Kernel
based Virtual Machine (KVM), on a supported mobile device. For
more information, see the Integrated Dell Remote Access Controller
User's Guide at Dell.com/idracmanuals.

Status LED indicators

NOTE

: No status LED indicators are illuminated when the system is turned o. To start the system, plug it into a working power

source and press the power button.

NOTE: Status LED indicators are always o and only turn solid amber if any error occurs.

Table 3. Status LED indicators and descriptions

Icon Description Condition Corrective action

Hard drive
indicator

Temperature
indicator

Electrical indicator The indicator turns solid amber if the

The indicator turns solid amber if
there is a hard drive error.

The indicator turns solid amber if the
system experiences a thermal error
(for example, the ambient
temperature is out of range or there is
a fan failure).

system experiences an electrical error
(for example, voltage out of range, or
a failed power supply unit (PSU) or
voltage regulator).

• Check the System Event Log to determine if the drive
has an error.

• Run the appropriate Online Diagnostics test. Restart
the system and run embedded diagnostics (ePSA).

Ensure that none of the following conditions exist:

• A cooling fan has been removed or has failed.

• System cover, air shroud, EMI lter panel, memory
module blank, or back ller bracket is removed.

• Ambient temperature is too high.

• External airow is obstructed.

If the problem persists, see Getting help.

Check the System Event Log or system messages for the
specic issue. If it is due to a problem with the PSU,
check the LED on the PSU. Reseat the PSU. If the
problem persists, see Getting help.

10 Overview

Memory indicator The indicator turns solid amber if a

memory error occurs.

Check the System Event Log or system messages for the
location of the failed memory. Reseat the memory
module. If the problem persists, see Getting help.

Icon Description Condition Corrective action

PCIe indicator The indicator turns solid amber if a

PCIe card experiences an error.

Restart the system. Update any required drivers for the
PCIe card. Reinstall the card. If the problem persists, see

Getting help.

NOTE: For more information about the

supported pcie cards, see expansion card

installation guidelines.

System health and system ID indicator codes

The system health and system ID indicator is located on the left control panel of your system.

Figure 4. System health and system ID indicators

Table 4. System health and system ID indicator codes

System health and system ID indicator code Condition

Solid blue Indicates that the system is turned on, system is healthy, and system

ID mode is not active. Press the system health and system ID button
to switch to system ID mode.

Blinking blue Indicates that the system ID mode is active. Press the system health

and system ID button to switch to system health mode.

Solid amber Indicates that the system is in fail-safe mode. If the problem persists,

see Getting help.

Blinking amber Indicates that the system is experiencing a fault. Check the System

Event Log or the LCD panel, if available on the bezel, for specic error
message. For more information about error messages, see the Dell

Event and Error Messages Reference Guide at Dell.com/
openmanagemanuals > OpenManage software.

iDRAC Quick Sync 2 indicator codes

iDRAC Quick Sync 2 module (optional) is located on the left control panel of your system.

Figure 5. iDRAC Quick Sync 2 indicators

Overview

11

Table 5. iDRAC Quick Sync 2 indicators and descriptions

iDRAC Quick Sync 2 indicator
code

O (default state) Indicates that the iDRAC Quick Sync 2

Solid white Indicates that iDRAC Quick Sync 2 is ready

Blinks white rapidly Indicates data transfer activity. If the indicator continues to blink indenitely, see

Blinks white slowly Indicates that rmware update is in

Blinks white ve times rapidly and
then turns o

Solid amber Indicates that the system is in fail-safe

Condition Corrective action

If the LED fails to turn on, reseat the left control panel
feature is turned o. Press the iDRAC Quick
Sync 2 button to turn on the iDRAC Quick
Sync 2 feature.

to communicate. Press the iDRAC Quick
Sync 2 button to turn o.

progress.

Indicates that the iDRAC Quick Sync 2
feature is disabled.

mode.

ex cable and check again. If the problem persists,

see Getting help.

If the LED fails to turn o, restart the system. If the

problem persists, see Getting help.

Getting help.

If the indicator continues to blink indenitely, see

Getting help.

Check if iDRAC Quick Sync 2 feature is congured to

be disabled by iDRAC. If the problem persists, see

Getting help. For more information, see Integrated

Dell Remote Access Controller User's Guide at

Dell.com/idracmanuals or Dell OpenManage Server

Administrator User’s Guide at Dell.com/

openmanagemanuals.

Restart the system. If the problem persists, see

Getting help.

Blinking amber Indicates that the iDRAC Quick Sync 2

hardware is not responding properly.

Right control panel view

Figure 6. Right control panel view

Restart the system. If the problem persists, see

Getting help.

12

Overview

Table 6. Right control panel features

Item Indicator, button, or

connector

1 Power button

2 USB port (2)

3 iDRAC Direct port

4 iDRAC Direct LED N/A The iDRAC Direct LED indicator lights up to indicate that the iDRAC

5 VGA port Enables you to connect a display device to the system. For more

Icon Description

Indicates if the system is turned on or o. Press the power button to
manually turn on or o the system.

NOTE: Press the power button to gracefully shut down an

ACPI-compliant operating system.

The USB ports are 4-pin, 2.0-compliant. These ports enable you to
connect USB devices to the system.

The iDRAC Direct port is micro USB 2.0-compliant. This port enables
you to access the iDRAC Direct features. For more information, see
the Integrated Dell Remote Access Controller User’s Guide at
Dell.com/idracmanuals.

Direct port is connected. For more information, see iDRAC Direct LED

indicator codes.

information, see Technical specications.

iDRAC Direct LED indicator codes

The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem.

You can congure iDRAC Direct by using a USB to micro USB (type AB) cable, which you can connect to your laptop or tablet. The
following table describes iDRAC Direct activity when the iDRAC Direct port is active:

Table 7. iDRAC Direct LED indicator codes

iDRAC Direct LED
indicator code

Solid green for two seconds Indicates that the laptop or tablet is connected.

Flashing green (on for two
seconds and o for two
seconds)

Turns o Indicates that the laptop or tablet is unplugged.

Condition

Indicates that the laptop or tablet connected is recognized.

Overview 13

Back view of the system

Figure 7. Back view of the system

Table 8. Features available on the back view

Item Panels, ports, and slots Icon Description

1 Full-height PCIe expansion

card slot (3)

2 Half-height PCIe expansion

card slot

3 Rear handle N/A The rear handle can be removed to enable any external cabling of the

4 Power supply unit (2) N/A For more information, see Technical specications.

5 NIC ports The NIC ports that are integrated on the network daughter card (NDC)

6 USB port (2) The USB ports are 9-pin and 3.0-compliant. These ports enable you to

7 VGA port Enables you to connect a display device to the system. For more

8 Serial port Enables you to connect a serial device to the system. For more

9 iDRAC9 dedicated port Enables you to remotely access iDRAC. For more information, see the

N/A The PCIe expansion card slot (riser 1) connects up to three full-height

PCIe expansion cards to the system. For more information, see

Expansion card installation guidelines.

N/A The PCIe expansion card slot (riser 2) connects one half-height PCIe

expansion card to the system. For more information, see Expansion card

installation guidelines.

PCIe cards that are installed in the PCIe expansion card slot 6.

provide network connectivity. For more information about the supported
congurations, see Technical specications.

connect USB devices to the system.

information, see Technical specications.

information, see Technical specications.

iDRAC User’s Guide at Dell.com/idracmanuals.

10 System identication button The System Identication (ID) button is available on the front and back of

the systems. Press the button to identify a system in a rack by turning on
the system ID button. You can also use the system ID button to reset
iDRAC and to access BIOS using the step through mode.

14 Overview

NIC indicator codes

Each NIC on the back panel has indicators that provide information about the activity and link status. The activity LED indicator indicates if
data is owing through the NIC, and the link LED indicator indicates the speed of the connected network.

Figure 8. NIC indicator codes

1 link LED indicator 2 activity LED indicator

Table 9. NIC indicator codes

Status Condition

Link and activity indicators are o The NIC is not connected to the network.

Link indicator is green and activity indicator is blinking green The NIC is connected to a valid network at its maximum port speed and

data is being sent or received.

Link indicator is amber and activity indicator is blinking
green

Link indicator is green and activity indicator is o The NIC is connected to a valid network at its maximum port speed and

Link indicator is amber and activity indicator is o The NIC is connected to a valid network at less than its maximum port

Link indicator is blinking green and activity is o NIC identify is enabled through the NIC conguration utility.

The NIC is connected to a valid network at less than its maximum port
speed and data is being sent or received.

data is not being sent or received.

speed and data is not being sent or received.

Power supply unit indicator codes

AC power supply units (PSUs) have an illuminated translucent handle that serves as an indicator and DC PSUs have an LED that serves as
an indicator. The indicator shows whether power is present or a power fault has occurred.

Figure 9. AC PSU status indicator

AC PSU status indicator/handle

1

Overview 15

Table 10. AC PSU status indicator codes

Power indicator codes Condition

Green A valid power source is connected to the PSU and the PSU is operational.

Blinking amber Indicates a problem with the PSU.

Not illuminated Power is not connected to the PSU.

Blinking green When the rmware of the PSU is being updated, the PSU handle blinks green.

CAUTION: Do not disconnect the power cord or unplug the PSU when updating rmware. If

rmware update is interrupted, the PSUs do not function.

Blinking green and turns o When hot-plugging a PSU, the PSU handle blinks green ve times at a rate of 4 Hz and turns o. This

indicates a PSU mismatch with respect to eciency, feature set, health status, or supported voltage.

CAUTION: If two PSUs are installed, both the PSUs must have the same type of label; for

example, Extended Power Performance (EPP) label. Mixing PSUs from previous generations of
XC Series Appliance and XC Core System is not supported, even if the PSUs have the same
power rating. This results in a PSU mismatch condition or failure to turn the system on.

CAUTION: When correcting a PSU mismatch, replace only the PSU with the blinking indicator.

Swapping the PSU to make a matched pair can result in an error condition and unexpected
system shutdown. To change from a high output conguration to a low output conguration or
vice versa, you must turn o the system.

CAUTION: AC PSUs support both 240 V and 120 V input voltages with the exception of Titanium

PSUs, which support only 240 V. When two identical PSUs receive dierent input voltages, they
can output dierent wattages, and trigger a mismatch.

Figure 10. DC PSU status indicator

DC PSU status indicator

1

CAUTION: If two PSUs are used, they must be of the same type and have the same maximum

output power.

CAUTION: Combining AC and DC PSUs is not supported and triggers a mismatch.

16 Overview

Table 11. DC PSU status indicator codes

Power indicator codes Condition

Green A valid power source is connected to the PSU and the PSU is operational.

Blinking amber Indicates a problem with the PSU.

Not illuminated Power is not connected to the PSU.

Blinking green When hot-plugging a PSU, the PSU indicator blinks green. This indicates that there is a PSU mismatch

with respect to eciency, feature set, health status, or supported voltage.

CAUTION: When correcting a PSU mismatch, replace only the PSU with the blinking

indicator. Swapping the PSU to make a matched pair can result in an error condition and
unexpected system shutdown. To change from a High Output conguration to a Low Output
conguration or vice versa, you must turn o the system.

CAUTION: If two PSUs are used, they must be of the same type and have the same

maximum output power.

CAUTION: Combining AC and DC PSUs is not supported and triggers a mismatch.

Hard drive indicator codes

Each hard drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status
of the hard drive. The activity LED indicator indicates whether the hard drive is currently in use or not. The status LED indicator indicates
the power condition of the drive.

Figure 11. Hard drive indicators

hard drive activity LED indicator 2 hard drive status LED indicator

1
3 hard drive

NOTE: If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on.

NOTE: Drive status indicator behavior is managed by Storage Spaces Direct. Not all drive status indicators may be used.

Overview 17

Table 12. Hard drive indicator codes

Hard drive status indicator code Condition

Flashes green twice per second Identifying drive or preparing for removal.

O Drive ready for removal.

NOTE: The drive status indicator remains o until all drives are

initialized after the system is turned on. Drives are not ready
for removal during this time.

Flashes green, amber, and then turns o Predicted drive failure.

Flashes amber four times per second Drive failed.

Flashes green slowly Drive rebuilding.

Solid green Drive online.

Flashes green for three seconds, amber for three seconds, and
then turns o after six seconds

Rebuild stopped.

LCD panel

The LCD panel is available only on the optional LCD bezel. The optional LCD bezel is hot pluggable.

The LCD panel provides system information, status, and error messages to indicate if the system is functioning correctly or requires
attention. The LCD panel can be used to congure or view the system’s iDRAC IP address. For more information about error messages, see
the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.

The status and conditions of the LCD panel are outlined here:

• The LCD backlight is white during normal operating conditions.

• When the system needs attention, the LCD backlight turns amber, and displays an error code followed by descriptive text.

NOTE

: If the system is connected to a power source and an error is detected, the LCD turns amber regardless of whether the

system is turned on or o.

• When the system turns o and there are no errors, LCD enters the standby mode after ve minutes of inactivity. Press any button on
the LCD to turn it on.

• If the LCD panel stops responding, remove the bezel and reinstall it. If the problem persists, see Getting help section.

• The LCD backlight remains o if LCD messaging is turned o using the iDRAC utility, the LCD panel, or other tools.

Figure 12. LCD panel features

Table 13. LCD panel features

Item Button or display Description

1 Left Moves the cursor back in one-step increments.

2 Select Selects the menu item highlighted by the cursor.

18 Overview

Item Button or display Description

3 Right Moves the cursor forward in one-step increments.

During message scrolling:

• Press and hold the right button to increase scrolling speed.

• Release the button to stop.

NOTE: The display stops scrolling when the button is released. After 45

seconds of inactivity, the display starts scrolling.

4 LCD display Displays system information, status, and error messages or the iDRAC IP address.

Viewing Home screen

The Home screen displays user-congurable information about the system. This screen is displayed during normal system operation when
there are no status messages or errors. When the system turns o and there are no errors, LCD enters the standby mode after ve
minutes of inactivity. To turn the LCD on, press any button on the LCD panel.

1 To view the Home screen, press one of the three navigation buttons (Select, Left, or Right).
2 To navigate to the Home screen from another menu, complete the following steps:

a

Press and hold the navigation button till the up arrow is displayed.

b Navigate to the Home icon using the up arrow .
c Select the Home icon.
d On the Home screen, press the Select button to enter the main menu.

Setup menu

NOTE

: When you select an option in the Setup menu, you must conrm the option before proceeding to the next action.

Option Description

iDRAC Select DHCP or Static IP to congure the network mode. If Static IP is selected, the available elds are IP,

Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses. Two
separate DNS entries are available.

Set error Select SEL to view LCD error messages in a format that matches the IPMI description in the SEL. This enables you

to match an LCD message with an SEL entry.
Select Simple to view LCD error messages in a simplied user-friendly description. For more information about

error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals >
OpenManage software.

Set home Select the default information to be displayed on the Home screen. See View menu for the options and option

items that can be set as the default on the Home screen.

View menu

: When you select an option in the View menu, you must conrm the option before proceeding to the next action.

NOTE

Overview 19

Option Description

iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC9. Addresses include DNS (Primary and Secondary), Gateway, IP,

and Subnet (IPv6 does not have Subnet).

MAC Displays the MAC addresses for iDRAC, iSCSI, or Network devices.

Name Displays the name of the Host, Model, or User String for the system.

Number Displays the Asset tag or the Service tag for the system.

Power Displays the power output of the system in BTU/hr or Watts. The display format can be congured in the Set

home submenu of the Setup menu.

Temperature Displays the temperature of the system in Celsius or Fahrenheit. The display format can be congured in the Set

home submenu of the Setup menu.

Locating Service Tag of your system

You can identify your system by using the unique Express Service Code and Service Tag. To view the Express Service Code and Service
Tag, pull out the information tag in front of the system. Alternatively, the information may be available on a sticker on the chassis of the
system. The mini Enterprise Service Tag (EST) is found on the back of the system. This information is used by Dell EMC to route support
calls to the appropriate personnel.

Figure 13. Locating Service Tag of your system

1

information tag (top view) 2 information tag (back view)
3 OpenManage Mobile (OMM) label 4 MAC address and secure password label
5 Service Tag label

20 Overview

Documentation resources

Dell EMC documentation is either included with your shipment or available at the Dell website at Dell.com/XCSeriesmanuals.

Dell EMC documentation for Dell EMC iDRAC is available at Dell.com/idracmanuals.

To access the Dell EMC documentation:

1 On the Dell EMC Support page, in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword box, type the

Service Tag of your Dell EMC appliance, and then click Submit.

NOTE: If you do not have a Service Tag, select Detect My Product to enable the system to automatically detect your

Service Tag, or select Browse all products to select your product from the All product page.

2 On the Product Support page, click Manuals & documents and select the documentation you require.

Table 14. Reference documentation for Dell EMC XC740xd Series Hyper-converged Appliance

To learn about... See...

Set up instructions of your Dell EMC XC740xd Series, including the
technical specications

Getting Started Guide

2

Hardware details of your Dell EMC XC740xd Series

How to install your Dell EMC XC740xd Series in a rack

How to deploy your and set up this solution

Deploying Azure Log Analytics Solution Dell EMC XC Series Azure Log Analytics Solution Deployment Guide

ESXi Best Practices Guide Dell EMC Best Practices for Running VMware ESXi 6.5 or Later

Windows Hyper-V Best Practices Guide Dell EMC XC Series Best Practices for Running Windows Server

Known issues and workarounds Release Notes for XC Series Hyper-Converged Appliances

Support Matrix Dell EMC XC740xd Series Hyper-Converged Appliance Support

Troubleshooting your system Troubleshooting Guide at Dell.com/poweredgemanuals

Installation and Service Manual

Rail Installation Guide

Solutions Guide

Clusters on XC Series Family Appliances

2016 with Hyper-V

Matrix

Documentation resources 21

Technical specications

The technical and environmental specications of your system are outlined in this section.

Topics:

• System dimensions

• Chassis weight

• Processor specications

• PSU specications

• System battery specications

• Expansion bus specications

• Memory specications

• Storage controller specications

• Drive specications

• Ports and connectors specications

• Video specications

• Environmental specications

3

System dimensions

This section describes the physical dimensions of the system.

22 Technical specications

Figure 14. System dimensions of XC740xd Series Hyper-converged Appliances

Table 15. Dimensions

System Xa Xb Y Za (with

XC740xd Series Hyper­converged Appliances

482.0 mm
(18.98

inches)

434.0 mm
(17.09 inches)

86.8 mm
(3.42 inches)

bezel)

35.84 mm
(1.41 inches)

Chassis weight

Table 16. Chassis weight

System Maximum weight (with all hard drives/SSDs)

2.5 inch hard drive systems 28.1 kg (61.95 lb)

3.5 inch hard drive systems 33.1 kg (72.91 lb)

Za (without
bezel)

22.0 mm
(0.87 inches)

Zb Zc

678.8 mm
(26.72
inches)

Technical specications 23

715.5 mm
(28.17 inches)

Processor specications

The XC740xd Series Hyper-converged Appliance supports up to two Intel Xeon processor scalable family processors.

PSU specications

The XC740xd Series Hyper-converged Appliance supports up to two AC or DC power supply units (PSUs).

Table 17. PSU specications

PSU Class Heat dissipation

(maximum)

750 W AC Platinum 2891 BTU/hr 50/60 Hz 100–240 V AC, autoranging 10 A–5 A

750 W AC Titanium 2843 BTU/hr 50/60 Hz 200–240 V AC, autoranging 5 A

1100 W AC Platinum 4100 BTU/hr 50/60 Hz 100–240 V AC, autoranging 12 A–6.5 A

1100 W DC N/A 4416 BTU/hr N/A –(48–60) V DC, autoranging 32 A

1600 W AC Platinum 6000 BTU/hr 50/60 Hz 100–240 V AC, autoranging 10 A

2000 W AC Platinum 7500 BTU/hr 50/60 Hz 100–240 V AC, autoranging 11.5 A

NOTE: Heat dissipation is calculated using the PSU wattage rating.

NOTE: This system is also designed to connect to the IT power systems with a phase to phase voltage not exceeding 240 V.

NOTE: If a system with 2000 W AC PSU operates at low line 100–120 V AC, then the power rating per PSU is derated to 1000 W.

NOTE: If a system with 1600 W AC PSU operates at low line 100–120 V AC, then the power rating per PSU is derated to 800 W.

NOTE: If system with 1100 W AC PSU operates at low line 100–120 V AC, then the power rating per PSU is derated to 1050 W.

Frequency Voltage Current

System battery specications

The XC740xd Series Hyper-converged Appliances support CR 2032 3.0-V lithium coin cell system battery.

Expansion bus specications

The XC740xd Series Hyper-converged Appliances support up to eight PCI express (PCIe) generation 3 expansion cards that can be
installed on the system board using expansion card risers. The following table provides detailed information about the expansion card riser

specications:

Table 18. Expansion card riser

Riser
conguration
and supported
risers

Riser
conguration 4
(1A+2A+3A)

24 Technical specications

Slot description PCIe slots on

Three x8 and
four x16 slots

specications

riser 1 (Height
and length)

Slot 1: x16 full­height, full length

N/A N/A Slot 5: x8 full-

Processor
connection

Processor 1 Slot 4: x16 full-

PCIe slots on riser
2 (Height and
length)

height, full length

height, full length

Processor
connection

Processor 2 Slot 7: x8 full-

Processor 2 Slot 8: x16 full-

PCIe slots on
riser 3 (Height
and length)

height, full length

height, full length

Processor
connection

Processor
2

Processor
2

Riser
conguration
and supported
risers

Slot description PCIe slots on

riser 1 (Height
and length)

Processor
connection

PCIe slots on riser
2 (Height and
length)

Processor
connection

PCIe slots on
riser 3 (Height
and length)

Processor
connection

Riser
conguration 6
(1D+2A+3A)

Five x8 and
three x16 slots

Slot 3: x16 full­height, half length

Slot1: x16 full­height, full length

Slot 2: x8 full­height, full length

Slot 3: x8 full­height, half length

Processor 1 Slot 6: x8 low

prole, half length

Processor 1 Slot 4: x16 full-

height, full length

Processor 1 Slot 5: x8 full-

height, full length

Processor 1 Slot 6: x8 low

prole, half length

Processor 1 Slot 7: x8 full-

height, full length

Processor 2 Slot 7: x8 full-

height, full length

Processor 2

Slot 8: x16 full-

Processor 1

height, full length

Processor
2

Processor
2

Processor
2

Memory specications

The XC740xd Series Hyper-converged Appliances support up to twenty four 288-pins RDIMMS and LRDIMMS with speeds of 2667 MT/s
with support for memory optimized operation.

Table 19. Memory specications

DIMM type DIMM rank

LRDIMM Octa rank 128 GB 128 GB 1536 GB 256 GB 3072 GB

LRDIMM Quad rank 64 GB 64 GB 768 GB 128 GB 1536 GB

RDIMM Dual rank 16 GB 16 GB 192 GB 32 GB 384 GB

DIMM
capacity

Minimum RAM Maximum RAM Minimum RAM Maximum RAM

Single processor Dual processors

RDIMM Dual rank 32 GB 32 GB 384 GB 64 GB 768 GB

Storage controller specications

The XC740xd Series Hyper-converged Appliances support Internal storage controller cards: HBA330 and Boot Optimized Server Storage
(BOSS).

Drive specications

Hard drives

The XC740xd Series Hyper-converged Appliances support SAS, SATA, Nearline SAS hard drives/SSDs, or NVMe drives.

Table 20. Supported hard drive options for the

Hard drive SSD options

12 drives system Up to 12 3.5 inch (SAS, SATA or Nearline SAS) front accessible drives in slots 0 to 11

24 drives system Up to 24 2.5 inch (SAS, SATA or Nearline SAS) front accessible drives in slots 0 to 23

24 drives system Up to 20 2.5 inch (SAS, SATA or Nearline SAS) front accessible drives in slots 0 to 19 and 4

XC740xd Series Hyper-converged Appliances

2.5 inch NVMe drives in 12 universal slots 20 to 23

Technical specications 25

NOTE: Universal slots are slots that support SAS, SATA hard drives/SSDs, or NVMe drives in the same slot.

Ports and connectors specications

USB ports

The XC740xd Series Hyper-converged Appliances support:

• Two USB 2.0-compliant ports on the front panel

• One internal USB 3.0-compliant port

• One micro USB 2.0-compliant port in the front panel for iDRAC Direct

• Two USB 3.0-compliant ports on the back panel

NIC ports

The XC740xd Series Hyper-converged Appliances support up to four Network Interface Controller (NIC) ports that are integrated on the
network daughter card (NDC), and are available in the following congurations:

• Four RJ-45 ports that support 10, 100 and 1000 Mbps

• Four RJ-45 ports that support 100 M, 1 G and 10 Gbps

• Four RJ-45 ports, where two ports support maximum of 10 G and the other two ports maximum of 1 G

• Two RJ-45 ports that support up to 1 Gbps and 2 SFP+ ports that support up to 10 Gbps

• Four SFP+ ports that support up to 10 Gbps

• Two SFP28 ports that support up to 25 Gbps

NOTE

: You can install up to six PCIe add-on NIC cards.

VGA ports

The Video Graphic Array (VGA) port enables you to connect the system to a VGA display. The XC740xd Series Hyper-converged
Appliances support two 15-pin VGA ports on the front and back panels.

Serial connector

The XC740xd Series Hyper-converged Appliances support one serial connector on the back panel, which is a 9-pin connector, Data
Terminal Equipment (DTE), 16550-compliant.

IDSDM/vFlash card

The IDSDM/vFlash card combines the IDSDM and/or vFlash features into a single module

Technical specications

26

Video specications

The XC740xd Series Hyper-converged Appliances support integrated Matrix G200eW3 graphics controller with 16 MB of video frame

buer.

Table 21. Supported video resolution options

Resolution Refresh rate (Hz) Color depth (bits)

1024 x 768 60 8, 16, 32

1280 x 800 60 8, 16, 32

1280 x 1024 60 8, 16, 32

1360 x 768 60 8, 16, 32

1440 x 900 60 8, 16, 32

1600 x 900 60 8, 16, 32

1600 x 1200 60 8, 16, 32

1680 x 1050 60 8, 16, 32

1920 x 1080 60 8, 16, 32

1920 x 1200 60 8, 16, 32

NOTE: 1920 x 1080 and 1920 x 1200 resolutions are only supported in reduced blanking mode.

Environmental specications

NOTE

: For additional information about environmental measurements for specic system congurations, see Dell.com/

environmental_datasheets.

Table 22. Temperature specications

Temperature Specications

Storage –40°C to 65°C (–40°F to 149°F)

Continuous operation (for altitude less than 950 m or 3117
ft)

Maximum temperature gradient (operating and storage) 20°C/h (68°F/h)

Table 23. Relative humidity specications

Relative humidity Specications

Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be

Operating 10% to 80% relative humidity with 29°C (84.2°F) maximum dew point.

10°C to 35°C (50°F to 95°F) with no direct sunlight on the equipment.

non-condensing at all times.

Technical specications 27

Table 24. Maximum vibration specications

Maximum vibration Specications

Operating 0.26 G

Storage 1.88 G

Table 25. Maximum shock specications

Maximum shock Specications

Operating Six consecutively executed shock pulses in the positive and negative x, y,

and z axes of 6 G for up to 11 ms.

Storage Six consecutively executed shock pulses in the positive and negative x, y,

and z axes (one pulse on each side of the system) of 71 G for up to 2 ms.

Table 26. Maximum altitude specications

Maximum altitude Specications

Operating

Storage 12,000 m (39,370 ft)

Table 27. Operating temperature de-rating specications

Operating temperature de-rating Specications

3048 m (10,000 ft)

at 5 Hz to 350 Hz (all three axes).

rms

at 10 Hz to 500 Hz for 15 min (all six sides tested).

rms

Up to 35°C (95°F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft) above 950 m

(3,117 ft).

35°C to 40°C (95°F to 104°F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft) above 950 m

(3,117 ft).

40°C to 45°C (104°F to 113°F) Maximum temperature is reduced by 1°C/125 m (1°F/228 ft) above 950 m

(3,117 ft).

Standard operating temperature

Table 28. Standard operating temperature

Standard operating temperature Specications

Continuous operation (for altitude less than 950 m or 3117
ft)

specications

10°C to 35°C (50°F to 95°F) with no direct sunlight on the equipment.

28 Technical specications

Expanded operating temperature

Table 29. Expanded operating temperature specications

Expanded operating temperature Specications

Continuous operation 5°C to 40°C at 5% to 85% RH with 29°C dew point.

NOTE: Outside the standard operating temperature (10°C to

35°C), the system can operate continuously in temperatures as low
as 5°C and as high as 40°C.

For temperatures between 35°C to 40°C, de-rate maximum allowable
temperature by 1°C per 175 m above 950 m (1°F per 319 ft).

≤ 1% of annual operating hours –5°C to 45°C at 5% to 90% RH with 29°C dew point.

NOTE: Outside the standard operating temperature (10°C to

35°C), the system can operate down to –5°C or up to 45°C for a
maximum of 1% of its annual operating hours.

For temperatures between 40°C and 45°C, de-rate maximum allowable
temperature by 1°C per 125 m above 950 m (1°F per 228 ft).

NOTE: When operating in the expanded temperature range, system performance may be impacted.

NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported in the System Event

Log.

Expanded operating temperature restrictions

• Do not perform a cold startup below 5°C.

• The operating temperature specied is for a maximum altitude of 3050 m (10,000 ft).

• 150 W/8 core, 165 W/12 core and higher wattage processor [Thermal Design Power (TDP)>165 W] are not supported.

• Redundant power supply unit is required.

• Non-Dell EMC qualied peripheral cards and/or peripheral cards greater than 25 W are not supported.

• PCIe SSD is not supported.

• Mid hard drive tray is not supported.

• Rear storage devices or drives are not supported.

• GPU is not supported.

• Tape backup unit is not supported.

Technical

specications 29

Thermal restrictions

Following table lists the conguration required for ecient cooling.

Table 30. Thermal restrictions conguration

Conguration Number of

XC740xd Series 1 One 1U standard heat sink

XC740xd Series 2 Two 1U standard heat sink

XC740xd Series
with mid bay

XC740xd Series
with mid bay

XC740xd
Serieswith GPU

processor
s

1 One 1U high performance

2 Two 1U high performance

2 Two 1U high performance

Heatsink Processor/DIMM

for CPU ≤ 125 W

One 2U standard heat sink
for CPU > 125 W

for CPU ≤ 125 W

Two 2U standard heat sink
for CPU > 125 W

heat sink

heat sink

heat sink

blank

Required Not

Not required Not

Required Required Not required Six high

Not required Required Not required Six high

Not required Not

DIMM
blanks

required

required

required

Type of air
shroud

Standard Four standard

Standard Six standard

GPU air shroud Six high

Fan

fans and one
blank to cover
two fan slots

fans

performance
fans

performance
fans

performance
fans

Ambient temperature limitations

The following table lists congurations that require ambient temperature less than 35°C.

NOTE

: The ambient temperature limit must be adhered to ensure proper cooling and to avoid excess CPU throttling, which may

impact system performance.

Table 31. Conguration based ambient temperature restrictions

System Backplane CPU Thermal

XC740xd Series 24 x 2.5 inch

SATA/NVMe with
adapter HBA330

Design Power
(TDP)

150 W/8 core,
165 W/12 core,
200 W, 205 W

CPU heat sink Fan type GPU Ambient

1U high
performance

High performance
fan

≥1 double-width/
single-width

restriction

30°C

Particulate and gaseous contamination specications

The following table denes the limitations that help avoid any equipment damage or failure from particulate and gaseous contamination. If
the levels of particulate or gaseous pollution exceed the specied limitations and result in equipment damage or failure, you may need to
rectify the environmental conditions. Remediation of environmental conditions is the responsibility of the customer.

Technical specications

30