Dell Thin Client Solutions Administration Manual

Download

Devon IT Echo

Management

Console

Dell Edition

Administration

Guide

Notes, Cautions, and Warnings

NOTE:

A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

______________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, and OptiPlex™ are trademarks of Dell Inc. Devon IT, the Devon IT logo, Devon IT Echo™ Thin Client Management

Software, and VDI Blaster™ are registered trademarks of Devon IT Inc. in the U.S. and other countries. Microsoft®, Windows®, Windows Server®, MS-DOS® and Windows Vista® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Citrix®, Xen®, XenServer™, XenDesktop™, ICA™, and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware

™,Virtual SMP

trademarks of VMware, Inc. in the United States or other countries. Other trademarks and trade names may be used in this publication to refer to either the

entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

, vMotion®, vCenter®, and vSphere® are registered trademarks or

, VMware View™, View Client

2012 – 02 Rev. A05

Contents

Virtual Appliance Installation and Setup .....................................5

Download and Install vSphere, VMware Server, or Player........................ 5

Download the Echo Software ................................................................... 5

Install Virtual Machine Setup with the vSphere Client ............................... 6

Install Virtual Machine Setup on VMware ................................................. 9

Echo Password and Time Zone Configurations ...................................... 11

Echo Network Configuration ................................................................... 13

The Main Menu ...................................................................................... 15

Final Configuration Steps ....................................................................... 17

Additional Installation Steps for Advanced Configurations ...................... 20

Troubleshooting a Bad Connection......................................................... 22

Learning Echo Basics ................................................................. 23

Terminology ............................................................................................ 23

Accessing the Echo Web-Based Interface .............................................. 24

Contents | 3

The Echo Administration Screen ............................................................ 24

Searches ................................................................................................ 27

Terminal Management ................................................................. 28

Echo Agent Updates ............................................................................... 28

Custom Icons ......................................................................................... 29

Echo Cloning Overview .......................................................................... 32

Cloning Connections .............................................................................. 33

Cloning Terminal Settings....................................................................... 36

Profiles ................................................................................................... 39

Disk Image Cloning ................................................................................ 42

Supplied Disk Images ............................................................................. 46

Maintenance ................................................................................. 48

Backing Up Your Server ......................................................................... 48

4 | Contents

Server Restore ....................................................................................... 49

Appliance Upgrades ............................................................................... 51

Getting Help.................................................................................. 52

Contacting Dell ....................................................................................... 52

NOTE:

Custom icons at this time only work with the Devon IT Terminal Operating

System (DeTOS) terminals, not Windows-based terminals.

Virtual Appliance Installation and Setup

This administration manual outlines how to install, setup, and run Devon IT Echo Management Console Dell Edition. Required components include:

One or more thin clients

Echo enabled thin client

System running VMware Server, VMware player, or VMware vSphere.

System running DNS and DHCP servers

Download and Install vSphere, VMware Server, or Player

Download and install the vSphere Client, VMware Server, or VMware Player on a dedicated system. If you need assistance installing VMware, please visit

vmware.com

Download the Echo Software

In order to download the latest Devon IT Echo Management Console Dell Edition software to manage your Dell OptiPlex FX130 and FX170 systems, follow these steps:

1. From a web browser, navigate to

2. Select

3. Click

4. Under

5. Under

http://support.dell.com/support/downloads/

Choose from a list of all Dell products

DesktopsOptiplexFX170Confirm

Operating System Applications

Edition

, select

, download the

DeTOS

Echo Management Console Dell

Windows Embedded

Virtual Appliance Installation & Setup | 5

If you have downloaded the

Machine Setup with the vSphere Client

.ova

file version, continue on to the

section.

Install Virtual

Install Virtual Machine Setup with the vSphere Client

To start an Echo virtual machine with vSphere:

Launch the VMWare vSphere Client.

Enter the IP address of your ESX server and login credentials, then click

Select

Inventory

Select

FileDeploy OVF Template…

6 | Virtual Appliance Installation & Setup

to display the inventory of your ESX server.

Select

Browse

the Dell website and click

to navigate to the OVA that you have downloaded from

Select

on the

OVF Template Details

In the

Name and Location

doing so, click

Select the preferred format for your appliance in the and click

Review the options on the

settings are correct. Select the

screen, rename the template if needed. After

Ready to Complete

Power on after deployment

screen

Disk Format

screen to ensure the

box if you

would like the machine to start after the installation. Click on

After the template has been installed, select it from the inventory list on the left hand side. If you did not select must click the

Play

button above the inventory list.

Power on after deployment

screen

Finish

, you

Virtual Appliance Installation & Setup | 7

Select

Console

initial setup of the Echo Appliance Dell Edition.

tab in the vSphere Client main screen to continue the

8 | Virtual Appliance Installation & Setup

Install Virtual Machine Setup on VMware

In order to set up your virtual machine on either VMware Server version, you must first convert the .ova file into a .vmx file format that VMware Server can recognize. You can find a VMware file converter at

http://www.vmware.com/products/converter . Once you have converted

your .ova file to the .vmx format you can continue with the VMware Server instructions that pertain to you.

VMware Server 2.0

To set up the virtual machine on VMware Server version 2.0:

Open your

From the toolbar, select

Inventory

Expand the click the file called

Click OK.

On the panel, select

Depending on the amount of memory available on your host system, you may need to adjust the allocated lower value.

Power on your virtual machine.

VMware Infrastructure Access Page

Virtual MachineAdd Virtual Machine to

Inventory

VMware Infrastructure Web Access

echo-x.xx.

node to navigate to your Echo folder and double-

echo-x.xx.vmx.

Memory

from the default 512 MB to a

page, under the

Inventory

VMware Server 1.0.x

To set up the virtual machine on VMware Server versions 1.0.0 through 1.0.8:

Select Open Existing Virtual Machine.

Select

FileOpen

machine default name is column.

Depending on the version of VMware Server, to adjust the amount of memory given to your virtual appliance, you may need to select the

and navigate to the

echo-x.xx.

echo-x.xx.vmx

This is added to your

Virtual Appliance Installation & Setup | 9

. The virtual

Inventory

Adjust the Allocated Memory or Edit virtual machine settings options

After selecting your Echo settings, click triangle.

Power On

VMware Player

To start an Echo virtual machine on VMware Player:

Launch

Machine

Select

Open the

Your virtual appliance will immediately begin booting.

VMware Player

All Image Files

.ova

file located in the Echo folder. Select

on your system and click

from the dropdown menu.

next to the green

Open a Virtual

Import

10 | Virtual Appliance Installation & Setup

Echo Password and Time Zone Configurations

NOTE:

There is no minimum character limit required when entering a new password, and the password is case sensitive.. However, it is recommended that the administrator creates a password of at least six characters using a combination of upper and lowercase alpha-numeric characters.

Turn on the Virtual Machine.

After the bootup process is complete, the displayed.

Enter a new password for the required to log on to Echo.

Once a password has been entered, use the arrow keys to navigate to the

button and press <Enter> to continue. You will be prompted to re-

enter the password a second time. Press the OK button again.

Set the time zone for the Echo Virtual Appliance in the menu. Select your area from the list and press <Enter>.

bwadmin

Setting Password

account. This password is

window is

Geographic area

Virtual Appliance Installation & Setup | 11

A list of cities is displayed in the in your time zone and press <Enter>.

Time zone

menu. Select a city located

12 | Virtual Appliance Installation & Setup

Echo Network Configuration

DHCP Configuration (Default)

The next screen is the Networking configuration menu. By default, Echo will attempt to automatically acquire an IP Address from the Dynamic Host Configuration Protocol (DHCP) on your network. This means that your IP address will be automatically assigned every time you reboot the machine and restart your Echo virtual application. If DHCP assigned your Echo an IP address properly, the fourth option will read Change

eth0 inet dhcp <ip-address> <subnet mask>. Otherwise the line will just show Change eth0 inet dhcp and you will need to assign a static IP address to the appliance.

Clicking the Change eth0 option will allow you to make changes to your Echo’s IP configuration. If no changes are necessary, and no further configuration is required, select No Changes and press <Enter> to continue.

Static IP Configuration

If DHCP is not available on your LAN, then you must manually set a static IP address for the Echo server.

Select the option

On the next screen named and press the OK button.

Change eth0...

Configuring eth0

from the

Networking

... select the

Virtual Appliance Installation & Setup | 13

menu.

Static

option

Enter the IP address to use as Echo's static IP and press OK.

Enter the subnet mask and then press OK.

Enter the gateway IP address and press OK.

Confirm the new static settings. Select select No to discard these changes.

After selecting presented Echo's

Yes

, the network interface will restart and you will be

Main Menu

Yes

to apply the new settings or,

Editing DNS for Static IP Configuration

When using a static address, you must edit the Echo server's This file contains the IP address to your DNS server(s) as well as domain search paths.

resolv.conf

file.

From the main menu, select

Select

DNS view/edit resolv.conf.

Using the editor, make sure your file contains at least the following two lines:

search <domain>

Where

IP address of your DNS server.

14 | Virtual Appliance Installation & Setup

Reconfigure Networks

and

namesever <ip address>

is your domain name and

is the

Add more additional DNS server you want to include.

Press < save the file.

Select

nameserver <ip address>

Control><X>, then

No changes

to return to the

Y to save changes, and then press

Main Menu

lines as needed for each

The Main Menu

Once you have completed the initial setup process, the your starting point for all future Echo modifications.

Main Menu

Enter

screen is

Virtual Appliance Installation & Setup | 15

Main Menu Options: Reference Chart

Main Menu Items

Description

Set bwadmin password

Select this to enter a new password for the

bwadmin

account

Configure active directory

Allows users to log into the web front end using Active Directory credentials via an LDAP query

Change time zone

Select this to change the server’s current time zone

Change Hostname

Select this to change the hostname of the Echo server. The default hostname is

ws-broker

Enable/disable ssh server

Select this to enable or disable the SSH server.

SSH

is disabled by default.

You may wish to enable

SSH

if you plan on accessing the command line of the Echo server from another machine

Reconfigure networking

Select this to:

 Modify Static Network settings  Enable/disable DHCP

 Manually edit the local DNS file

(

resolv.conf

)

 Manually edit the

/etc/network/interface

s file.

Configure Database

The default database is SQLite. You may choose to configure the external database to use MS-SQL instead

Restart Echo

Select this to reboot the Echo server

Halt machine

Select this to shutdown the entire Echo virtual machine

View Server Status

This option displays current status of the server and web interface

Table 1-1. Echo Main Menu Reference Chart

16 | Virtual Appliance Installation & Setup

Final Configuration Steps

DNS Configuration

On your DNS server, create an entry for

ws-broker.<mydomain*>.<mytld*>

Echo virtual machine. This allows the terminals to find the Echo server automatically.

Where

domain. For example:

 ws-broker.myXyzConsulting.com

 ws-broker.HiTechSolutions.net

 ws-broker.development.org

is your domain name and

Alternative Configuration for Environments Without DNS

If you do not have access to a DNS server, you can add the IP address of the server to your thin client by following these steps.

Follow these steps on each thin client you want to manage with Echo.

In the

System Tray

In the

System Information

, double-click

window, click

that points to the IP address of the

<mytld>

Echo Agent

Change Management Server

is the top level

Virtual Appliance Installation & Setup | 17

Enter the IP address instead of the domain name

OK.

ws-broker

and click

18 | Virtual Appliance Installation & Setup

Firewall Ports

Port

Protocol

Components

Purpose

TCP

Echo Server

HTTP – Standard web port for the Echo Web UI

443

TCP

Echo Server

HTTPS – Secure (SSL) communication over http protocol

50000

TCP

Echo Server, Hosts, and Terminals

Used by SOAP. This port needs to be open on ALL devices within the Echo environment.

Table 1-2. What Ports Need to be Open for Echo Functionality

Check Connectivity

Using a web browser, enter

Server>

into your web browser address bar. You may have to bypass some security warnings to access the login page. If the installation and setup was performed successfully, the

Echo Login

http://<hostname or IP of your Echo

screen is displayed.

Virtual Appliance Installation & Setup | 19

Additional Installation Steps for Advanced

NOTE: Please read the next two sections only if you are deploying more than one Echo

Thin Manage Virtual Appliance in the same environment. If this does not apply to your environment, skip to Chapter 2, “Learning Echo Basics.”

NOTE:

Be advised that Easysoft is not controlled by Devon IT or Dell. Any usage of Easysoft products are the responsibility of the administrator to implement and troubleshoot.

Configurations

Configure Devon IT Echo Management Console Dell Edition to Use MS-SQL Database

By default, Echo is configured to use a single SQLite database that is internal to the Echo virtual machine. Echo can also use an MS-SQL database, and must do so when more than one Echo virtual machine is used. For example, if you plan on deploying the Enterprise Architecture to take advantage of High Availability features, then you must follow these steps:

Visit

easysoft.com/member/login.phtml

ODBC driver authorization code.

Select

Configure Database

screen.

Click

Select

and configure a different database from the

Configuration

Select

mssql

Select

Install Easysoft ODBC Driver

Installation

Press <Enter> to read the end-user license agreement. Type first prompt to accept the license.

Keep pressing <Enter> until you see Choose

Enter your appropriate prompts. The other questions can be left blank.

You will see

[1]

20 | Virtual Appliance Installation & Setup

menu.

from the

menu. This will launch the driver installation script.

option [2]

from the menu.

Name, Company Name

How would you like to obtain the license?

from the Echo virtual machine's

Select a Database

to register for an Easysoft

Main Menu

Database

menu.

from the

Running the License Application

, and

Easysoft ODBC

email address

at the

Select

Yes

at the

option

Select

[0] Exit

Press <Enter> at each remaining prompt to use the default settings.

When you return to the

database name, IP address, port

database.

When finished, choose and return to the

Select

Restart Echo

connection.

at the next menu.

mssql/ODBC configuration

, and

Keep Current Settings

Main Menu

from the

Main Menu

menu, configure the

username

for your mssql

to accept your settings

to activate the database

Configure Devon IT Echo Management Console Dell Edition to Use MySQL Database

You can choose to connect to a MySQL database. To configure your management server with your MySQL database:

Select

Configure Database

Select

Select and Configure a Different DatabaseMySQL

Enter the appropriate values for the

4 5

password

Select Select

connection.

, and

database Keep Current Settings Restart Echo

from the

fields that correlate to your MySQL server.

and select OK. Press <Enter>.

from the

Main Menu

IP address, port, username

to activate the database

Virtual Appliance Installation & Setup | 21

Troubleshooting a Bad Connection

Make sure that your Echo appliance has network connectivity and that data packets can flow to and from the appliance. You can switch to a different virtual terminal, or try in the appliance itself by hitting <ALT> and the right arrow key. Once at the terminal prompt you will see ws-broker login: _.

You can log in using the username bwadmin and the password which was set during the initial configuration of the Echo management server. Test network connectivity by pinging remote machines to ensure the appliance can see machines out on the network. Also ping your Echo server from a thin client to make sure the device can see the server.

If you are unable to ping to or from the server, double-check your network settings and make sure that port 50000 is open on the network.

22 | Virtual Appliance Installation & Setup

Learning Echo Basics

Terminology

You should familiarize yourself with the following list of terms, as they are used throughout this document.



Terminal-

attached.



Session-

with the display and USB components connected.



CMS-

connections between thin clients and hosts. The Echo Thin Manage Virtual Application is a CMS.



Cloning

from one terminal in order to make them available for application on other terminals.

This is the device to which the screen, keyboard and mouse are

This is a network connection between a thin client and a host,

This is the Connection Management Server (CMS), which manages

- This is a process of copying the profiles, settings, or images

Learning Echo Basics | 23

Accessing the Echo Web-Based Interface

NOTE:

There is a security certificate warning that may appear when connecting to the

server. Click

Yes

to continue.

Using a web browser, type the following URL into the address

http://<hostname or IP of your Echo server>

press <Enter>.

Enter

bwadmin

installation. Press <Enter>. If Echo is properly configured, and DNS settings are correct, you will see the

as the Username and Echo password set up during

Echo Administration Screen

and

The Echo Administration Screen

The

Echo Administration Screen

hand side displays the navigation bar with tabs. The central area of the screen is where the various inventory tables are displayed, depending on which tab you select. To the right of the screen is where specific information is displayed in detail panes relevant to your selections in the table display.

The Terminals Table

The

Terminals

managed by the Echo software. Information such as the

Description

table is where you can view the individual terminals being

, and many other details of each terminal can be viewed here.

is divided into three main sections. The left-

Name, Location

Dell terminals and desktop access devices have a service called the Echo Agent that communicates with the Echo managed server. The Echo Agent announces its presence to the Echo server by continuously sending XML-based messages known as “heartbeats,” which occur every 60 seconds by default. As the agent heartbeats into the server, information about that device is displayed in the

Terminals

table.

24 | Learning Echo Basics

The Connections Table

Terminals have the ability to connect to remote servers utilizing various types of protocols. The Connections table is where you can go to create, manage, and edit the RDP, ICA, VDI, and other connections you have available.

The Profiles Table

A key function of the Echo software is the creation and application of in order to effectively manage the settings applied to individual terminals remotely. A profile can contain a wide variety of settings that can then be applied to individual terminals as the user sees fit. The you can create, manage, and edit the profiles that are at your disposal.

Profiles

table is where

The Disk Images Table

A Disk Image is a file that can be created in order to combine many different settings and profiles into one complete package. While creating Profiles and editing Terminal Settings provide ways to customize terminals, creating a Disk Image allows the user to combine multiple profiles and settings packages, as well as an operating system, into a single resource. Utilizing disk images can greatly simplify the management process.

Learning Echo Basics | 25

The Terminal Settings Table

NOTE:

For more information on how to configure display, sound, keyboard, mouse, and password configurations, please refer to your DeTOS, WES 2009, or WES7 guide. Details on how to alter these settings, install MUI packs, and select languages can be found there.

NOTE:

Certificates can only be used in this manner on thin clients that are running the DeTOS operating system.

Terminal Settings are the display, sound, keyboard, mouse, and password configurations for that particular terminal. Administrators can use Echo to clone these settings from one terminal, store them within the Echo Thin Client Settings database, and then apply them to other terminals.

The Certificates Table

Certificates can be added into the Echo Management software and seen in the Certificates table. These certificates can then be pushed down to terminals through the Terminals table.

The Details Pane

Additionally, certificates can be incorporated into Profiles or Disk Images selection is made in any of the inventory tables, panes will open up on the right hand side of the screen. Depending on what has been selected, these panes allow you to make changes to different aspects of the selection. The available options will be explained in more depth in their individual sections. The

and Details

pane is the most common and is highlighted below.

.When a

Name

26 | Learning Echo Basics

NOTE:

You can select more than one object in the various tables. Press the <Ctrl> key and left-click on choices in the table to add individual terminals to the selection. Hold the <Shift> key and left-click on the options in the table to select every terminal between the two items that you have selected.

The Context Menu

NOTE:

It is possible to narrow the results down to only focus on particular fields. For

example: to match the word "lab," but only in the location field, use location:lab.

Right-clicking a highlighted selection the

with various actions that can be performed on that selection. A context menu item that has an arrow beside it indicates that sub-menu options are available for this action. The context menu is the main menu where Echo Administrators will be applying changes to terminals.

Terminals

table displays a

Context

Searches

The

bar, located on the upper right-hand side of each inventory table, allows you to search that table for specific information. A search scans all possible fields in each inventory table, so it is possible to narrow the visible items based on the specified criteria. Finding terminals that share a common IP address, have the same model type, or use the same profile are a few of the many uses of this function. For example, if an administrator has to perform an

update on all terminals running DeTOS, typing “DeTOS” into the search field

displays only those terminals in the inventory table. The administrator can then perform updates with a more focused view of the terminals being managed.

As information is entered into the automatically update and display the items that match your search criteria.

field, the inventory table will

Learning Echo Basics | 27

Terminal Management

Echo Agent Updates

The Echo Agent is a service that runs on terminal devices and communicates with the Echo server. Periodically, Dell releases new Agent setup programs that provide additional functionality. This section outlines the steps for updating a new Agent to your inventoried terminal using the Echo software.

Where to Download the Latest Echo Agent

Visit

support.dell.com

software used for communicating your OptiPlex FX130 and FX170 thin clients with the Devon IT Echo Management Console Dell Edition software.

How to Update the Echo Agent on Your Terminals

From the updated and right-click on a selected terminal to view the

Select

Update Echo Agent

The

Name and Details

name(s) you are about to update. Click the navigate to the new Echo Agent Setup executable downloaded on your local system.

to locate and download the latest Devon IT Echo Agent

Terminals

table, select the terminal or terminals that need to be

in the context menu.

pane on the right-hand side displays the terminal

Choose File

button and

Context Menu

28 | Terminal Management

NOTE:

Custom icons at this time only work with DeTOS terminals, not Windows-based

terminals.

Click

Submit

The message agent begins installing itself on the actual device. This may take 30-60 seconds. Once this installation has finished and the new agent heartbeats back to the Echo server, the new version number. The image below shows the Agent Version column.

to enter your changes.

Echo agent request sent is

Agent Version

column for that terminal displays the

displayed. The new

Custom Icons

Administrators can use customized icons for individual connections. Using DeTOS-based operating systems and the Echo software, administrators can upload their own pictures through their web browsers. The uploaded image can then be used as the desktop icon for all of the various connections on the DeTOS Desktop. This section describes how to use your own images locally as Desktop icons.

How to Upload an Image

Under the

Above the

Type a name in the the alias that Echo will give the image you are uploading. This can later be attached to different connections.

Maintenance

Icons

inventory table, select

tab, select

Name

Icons

field in the

Add Icon

Name and Details

pane. This is

Terminal Management | 29

Use the explore your local machine to find an image to upload. Highlight the image and select

Click the

“

displayed in the

Choose File

Add

Icon Added

button to launch a window that will allow you to

Open

button at the top of the

” message is displayed, and the new icon is immediately

Icons

inventory table.

Name and Details

pane. An

How to Customize a Desktop Icon

Uploading the image into Echo is the first step to customizing your desktop icons. Now we have to add the icon to connections. This can be done by selecting the follow this procedure:

Connections

From the table of inventoried connections, select the desired connection to select it.

In the

Name and Details

Click on this to view the list of available options. Choose the icon from the dropdown menu. It has the same alias as the

one given by the administrator during upload.

tab in the navigation bar. To edit current connections,

pane, there is a dropdown menu labeled

Icon

30 | Terminal Management

After selecting the custom image, click your changes.

In the

Connections

connection in the connections are listed in that column.

table a new icon is displayed on the left side of the

Icon

column. All of the custom icons applied to

Update

above the pane to save

Terminal Management | 31

Echo Cloning Overview

The following types of clones can be created using Echo:



Connections-

utilizing various types of protocols. The RDP protocol is used to connect to Microsoft Windows Terminal Servers. The ICA protocol is used to establish connections to Citrix servers. The VDI protocol, used by the VMware View Client, allows a user to connect to a VMware View Server. Administrators can use the Echo software to clone these types of connections from one terminal, store them within their Echo Connections database, and then apply them to other terminals.



Terminal Settings-

mouse, and password configurations for that particular terminal. Administrators can use Echo to clone these settings from one terminal, store them within the Echo Thin Client Settings database, and then apply them to other terminals.



Profiles Terminal Settings

arrangement of options tailored to the needs of the user. Administrators can use Echo to clone specific profiles to be applied to whichever terminals require these combined settings.



Disk Images-

clone the entire disk image of a terminal. A disk image includes everything that is stored on the DOM on that terminal, including the operating system itself. This does not include BIOS settings that have been saved elsewhere. Disk image clones are inventoried and managed by name within the Echo Disk Images database, but are physically stored on an NFS share, CFIS, or FTP server on your local area network.

Terminals have the ability to connect to remote servers

Terminal settings are the display, sound, keyboard,

- Profiles are a way to combine multiple choices from both the and

Connections

The fourth cloning option that Echo offers is the ability to

configurations to create an

32 | Terminal Management

Cloning Connections

Echo allows administrators to clone individual connections from a thin client and save them in the Echo database. Administrators can easily create a connection like VMware View or Citrix on a terminal and then propagate it to all of their other terminals via a profile. All connections can be cloned, and the most common are listed below:



RDP

- One or more

Microsoft Terminal Servers.



ICA-

One or more

servers.



VMware

View client.



Firefox-

- The connection settings and configurations for the VMware

The local web browser and its starting URL.

How to Clone Connections

From the table of inventoried terminals, select the terminal you want to clone connections from and then right-click the selection to open the

Context Menu

In the

Context Menu

.rdp

configuration files used for connecting to

.ica

configuration files used for connecting to Citrix

, go to

ConnectionClone from Terminal

Terminal Management | 33

The details pane on the right-hand side displays the available connections you can clone from this terminal.

Under

Connections

multiple connections, choose another from the dropdown menu and it will be added to the list.

Click the is complete.

In the entry now in the inventory table.

Submit

Connections

, select one of the connections listed. To select

button. You receive a success message when the clone

tab, you can see your recently cloned connection

Applying Connections to a Terminal

From the table of inventoried then right-click on it to view the

In the

Context

In the

Select Connections

apply from the dropdown menu. To select multiple connections, simply choose another from the dropdown menu and it will be added to the list.

Menu, go to

Terminals

Context Menu

Connection Apply to Terminal

pane, select which connections you want to

, left-click on a terminal and

34 | Terminal Management

Click the

Submit

button. You will receive a success message when the

connection is applied.

When you apply connections to terminals, the actual ICA and RDP files are saved under

C:\Devon IT\Citrix

and

C:\Devon IT\rDesktop,

respectively. Shortcuts to these files are automatically created on the User and Administrator desktops. The end-user can simply double-click these shortcuts to initiate the connection.

Terminal Management | 35

NOTE:

There are a few differences in the way VMware View client connections are handled by Windows, as compared to RDP and ICA connections. Only one VMware View client connection can exist per user. The configuration settings for a VMware View client connection are stored in the User account's registry hive, not in flat files like RDP and ICA. This is simply the nature of VMware's View client program and not in any way a limitation with Echo Thin Manage Virtual Appliance.

Cloning Terminal Settings

NOTE:

The

Agent Password

and

Persistence

settings are only available to be cloned

from terminals running DeTOS and do not apply to WES units.

Echo allows you to clone the following terminal settings:



Display

primary display device.



Input-



Password

(DeTOS-only).



Sound-



Time-



Agent Password

control panel on that terminal.



Persistence

terminal.

-The screen resolution, color depth, and refresh rate of the

The keyboard and mouse settings.

-Configuration settings for the DeTOS Control Panel password

Settings for the master volume and mute control.

Settings for the time zone.

-The password that has been set to access the DeTOS

-The settings for persistence that have been chosen for that

36 | Terminal Management

How to Clone Terminal Settings

From the then right-click to bring up the

SettingsClone from Terminal

The details pane on the right-hand side will display a form with two sections:

Terminals

Name and Details

 Name-Enter a name for this clone. This name will be the name that

Echo refers to for these settings in the future.

 Description-Enter a short description for this clone.  Terminal Settings Modules-Select the type of settings you would like

to clone. You can select as many options as there are in the dropdown menu and the selected modules will appear in a list below.

inventory table, left-click to select the terminal and

Context Menu.

and

Select Modules to Clone.

Select

Terminal

Click the message.

Open the just cloned should be listed in the inventory table now.

Submit

Terminal Settings

button. After a few seconds you will receive a success

tab on the left-hand side. The settings you

Terminal Management | 37

Applying Settings to a Terminal

From the then right-click to bring up the

SettingsApply to Terminal

From the

Settings

Optionally, if you would like to reboot the terminal after the settings have been applied, then select the checkbox called your new settings include network changes, then you may want to consider enabling this checkbox. Otherwise, you may leave this box unchecked.

In the list of modules, select which settings module you want to apply. You can select as many options as there are in the dropdown menu and the selected modules will appear in a list below. You must select at least one module – even if it is the only one available.

Click the will receive a success message once they have been applied.

Terminals

Terminal Settings

pane, select the saved settings clone you want to apply.

Submit

inventory table, left-click to select the terminal and

Context Menu.

dropdown list in the

button to apply these settings to your terminal. You

Select

Terminal

Select Terminal

Reboot after Applying

. If

38 | Terminal Management

Profiles

The profile feature in Echo allows you to assign terminal connections and settings with one or more terminal. Profiles are useful for administrators that wish to effect updates on many terminals at once. For instance, sometimes it becomes necessary to change the details of a connection that is used for multiple terminals. If a profile has already been applied to those terminals that contains the connection details, simply updating the connection details in Echo will automatically adjust the terminals to use these new settings. The next two sections describe the necessary steps for creating and applying Echo profiles.

How to Create a Profile

Open the

Left-click on will open on the right-hand side.

Profiles

 Name-Enter a name for this profile.  Description- A description assigned to the profile.  Mode-Select between the following profile application options:

 Terminal Details-Specify which details to narrow down the profile

application by in the available fields.

 Terminals-Choosing Select Terminals as the Mode allows the Echo

Admin to manually choose terminals in this box.

 Connections-Assign cloned connections to this profile by selecting one

or more entries in the list. You may also choose to select none at all.

 Terminal Settings-Assign cloned settings to this profile by selecting

one or more entries in the list. You may also choose to select none at all.

tab to be taken to the profile inventory table.

Add Profile

 Default Profile – Apply to ALL terminals on the Echo server.  Terminal Details – Apply to terminals by a specific detail such

as model, name, IP Address, or Operating System. This mode overrides a Default profile. Opens the Terminal Details pane.

 Select Terminals – Manually select terminals by name. This

mode will override both Default and Terminal Detail profiles. Opens the Terminals pane.

above the inventory table. Five detail panes

Terminal Management | 39

 Certificates-A Firefox certificate (to bypass Certificate download

warnings) can be exported from your Mozilla Firefox settings and imported into a profile to bypass the warning. In Firefox, select

OptionsOptionsAdvancedEncryptionView CertificatesAuthorities.

 Disk Image: In the drop-down menu, if the Echo Administrator adds an

image to the profile, Echo will re-image the terminal every time it boots if it doesn’t already have the specific image listed here.

Click the

Submit

button to create this profile. You will receive a success

message once it finished.

You will see your new profile entry now listed in the

Profiles

table.

inventory

40 | Terminal Management

Applying a Profile

Once you finish creating a profile as described in the section above, it will automatically apply the associated connections and settings the next time the terminals included in the changes to take effect immediately, then you may manually apply the profile by following the steps below.

From the table of inventoried and then right-click to open the

ProfileApply to Terminal

From the dropdown list of Profiles, select which profile you want to apply.

Click the finished.

Connection shortcuts are automatically created on the terminal's desktop. The end-user can simply double-click these icons to initiate the connection.

Submit

Mode

are rebooted. However, if you would like the

Terminals

Context Menu,

button. You will receive a success message when it is

, left-click to select a terminal

and then select

Terminal Management | 41

Disk Image Cloning

NOTE

: To create a disk image clone from a WES 2009 or WES7 terminal, FBWF must be disabled. See the WES 2009 or WES7 Administration Guide for instructions on how to do so.

NOTE

: You may use a hostname or IP address. Examples include:

ftp://myServerName/path/to/my/image/myImageName.img

and

nfs://192.168.1.123/path/to/my/image/myXpeClone.img.

These above examples use

.img

extensions, but you may give it any extension you want or none at all. Also, be sure to include the protocol prefix in the location URL

(

ftp:// or nfs://

)

Echo allows you to perform full disk image cloning of your terminals, utilizing FTP, CIFS, or NFS protocols.

How to Clone the Entire Disk Image

From the click to open the

Terminal

The details pane on the right-hand side will display a pane that contains a list of seven fields:

Terminals

inventory table, left-click a terminal and then right-

Context Menu

. Select

Disk ImageClone from

Clone Disk Image

 Name-Enter a name for this disk image.  Description-Enter a short description for this disk image.  Protocol: From the dropdown list, select either

“FTP”

“FTP,” “CIFS,”

 FTP-Select this option if you will be using an internal FTP

server to store and retrieve Echo Thin Manage disk images.

 CIFS-Select this option if you have a Local Area Network

(LAN) file-sharing CIFS server to store and retrieve Echo disk images

 NFS-Select this option if you have an available NFS share on

a Linux/Unix server to store and Echo retrieve disk images.

 Image Location-Enter the protocol and location you will be using to

store your disk images.

42 | Terminal Management

 Verify Image-Select this checkbox if you want to perform an md5

checksum upon completion of the clone. Please be aware that the cloning process will take much longer to complete when this checkbox is selected.

 Username-If required, enter the username of an account that has

permissions to read and write to the image repository you specified in the Image Location field above.

 Password-If required, enter the password needed for the Username

specified above.

Click the

Submit

button to begin the cloning process. This process may take 20-40 minutes, depending on the size of the terminal's flash disk and network traffic.

Terminal Management | 43

NOTE:

When applying disk images to your terminals, be sure you are using the correct image for that particular model, otherwise you may render that terminal unbootable. Should a terminal become unbootable, a re-imaging guide can be found at support.dell.com/support.

NOTE:

Using the search function while performing disk image applications is advised.

For example, by searching for “FX170 DeTOS” will cause only FX170 terminals running

DeTOS to be displayed. By utilizing the search function, administrators can avoid accidentally applying a disk image to a terminal of the wrong type or that is running a different OS.

After completion, the newly cloned disk image can be seen in the inventory table of the

Disk Images

tab.

Applying a Disk Image to a Terminal

From the then right-click to open the

to Terminal

the <Ctrl> key while selecting other terminals, or use the <Shift> key to select a range of terminals.

From the pane, select the image file you want to apply.

Terminals

inventory table, left-click to select a terminal and

Context Menu

. Select

Disk ImageApply

. To re-image more than one terminal at a time, hold down

Disk Image Name

dropdown list on the

Select Disk Images

44 | Terminal Management

Click the

The terminal will reboot and begin re-imaging its flash media with the selected image. This re-imaging process may take 20-40 minutes, depending on the size of the image and network traffic. During this time, there is no agent to heartbeat into the Echo server, and therefore the timestamp in the Last Contact field will remain unchanged. Once the re-image is complete and the terminal does its final reboot, the agent will heartbeat into the server, which in turn will update the Last Contact field. This update to the current time in the Last Contact field is your cue that the re-imaging process is complete.

Submit

button to begin the re-imaging process.

Terminal Management | 45

Supplied Disk Images

NOTE:

Only the OptiPlex FX170 has the option to download and re-image the Windows Embedded Standard (WES) operating system image, which is also located at

support.dell.com.

NOTE: Make sure you download the proper image from

support.dell.com

. When updating a disk image you will need to use partial disk images that contain only the operating system portion instead of the full disk image that contains both the operating system partition as well as the Update partition. These partial disk images will be recognizable by the

part1

found in the file name.

New OS images can be added to your Devon IT Echo Management Console Dell Edition inventory.

Visit

support.dell.com

system image for re-imaging your OptiPlex FX130 and FX170 thin clients.

How to Add a Disk Image

Once you have downloaded the disk image from that image over to your FTP server or NFS shared directory.

From the above the inventory table.

The detail panes on the right-hand side will display various fields used to add the disk image.

 Name-Enter a name for this disk image.  Description-Enter a short description for this disk image.  Protocol: From the dropdown list, choose your server:

46 | Terminal Management

to locate and download the latest DeTOS operating

Disk Images

tab, left click on the

Add Disk Image

 FTP: Select this option if you will be using an internal FTP

server to store and retrieve Echo disk images.

 CIFS: Select this option if you have a Local Area Network

(LAN) file-sharing CIFS server to store and retrieve Echo disk images.

 NFS: Select this option if you have an available NFS share on

a Linux/Unix server.

support.dell.com

button

, copy

 Image Location-Enter the location to where your disk image resides.

NOTE:

You may use a hostname or IP address. Examples:

ftp://myServerName/path/to/my/image/<name of dell disk image>

and

nfs://192.168.1.123/path/to/my/image/<name of

dell disk image>.

 Username- If required, enter the username of an account that has

permissions to read & write to the image repository you specified in the Image Location field above.

 Password- If required, enter the password needed for the Username

specified above.

 Configuration File- If Toggle Import is on, click Browse to select a

Config file on your local machine. If Toggle Import is not on, fill the following fields:

 Model-Enter the model name associated with this image*.  Operating System-Select the desired OS from the dropdown

menu.

Click the

You will receive a

Submit

button to add this disk image.

success

message. In the

Disk Images

tab, the inventory table will now contain your recently added disk image. See section titled, “Applying a Disk Image to a Terminal,” for instructions on how to apply the disk image to your terminals.

Terminal Management | 47

Maintenance

Backing Up Your Server

You can backup your server from the main is referred to as a 'Hotcopy' since the backup is created while the system is running. There is no need to stop or suspend the Echo server for the backup. To execute a Hotcopy, perform the following procedure:

In the

Maintenance

subsection.

Click on

After selecting this option, the panel on the right-hand side of the web interface displays the several checkbox options, along with OK and checkbox next to all of the to save in the configuration file and then click process.

Save Server Configuration

tab, open the

Save Hotcopy

Items, Logs

Maintenance

Save/Restore Server Config

pane (pictured below) and lists

, and

tab. The method used

Cancel

buttons. Select the

Appliances

Save

to start the backup

you wish

48 | Maintenance

The result of the Hotcopy will create a binary ( be downloaded to your local machine. Click of where you save this file, as you will need it in the future to perform a restore.

.BIN

) backup file that will

Save File

and make a note

Server Restore

A restore deletes all existing configuration and data on your Echo Server and overwrite it with the information contained in a previously created Hotcopy backup file. To perform a restore, follow these steps:

In the

Maintenance

subsection.

Click on

After selecting this option, the side of the web interface displays will open. Under the button, take notice of the

Appliance Settings to Restore

Click the your local machine. Double click the Hotcopy path to the text box.

At this time, the administrator restoring the configuration file can choose which settings (by category) to restore and which settings can be ignored. Any settings that are not selected to be restored will remain as they are on the current system setup.

Restore Server Configuration

Choose File

tab, open the

Items to Restore, Logs to Restore

button to search for the Hotcopy backup file on

Save/Restore Server Config

Restore Hotcopy

categories and their respective options.

pane on the right-hand

Choose File

.BIN

file to bring the file

, and

Maintenance | 49

After the path to the backup file has been entered, click the button to begin the restore. Once the restore process is finished, you will receive a

Complete

message in the information pane.

Restore

50 | Maintenance

Appliance Upgrades

The following is the recommended procedure for upgrading your Echo Appliance to a newer version.

Backup-

performing an upgrade using the Hotcopy procedure. Refer to section “Backing up your Server” for details on this step.

Upgrade-

Restore-

online, restore your Echo Server. Refer to section “Server Restore” for details on the restore process.

Backup your server’s current configuration and data prior to

a. Shutdown the Echo Appliance Server (Select option 9,

Machine

b. Visit

IT Echo Management Console Dell Edition appliance.

c. Extract the contents and point your VMware Server to the

new

d. Restart the virtual appliance.

Once the upgrade is finished and the new appliance is back

, from the

support.dell.com

.ova

file.

Main Menu

to locate and download the latest Devon

Halt

Maintenance | 51

NOTE:

If you do not have an active internet connection, you can find contact

information on your purchase invoice, packing slip, or Dell product catalog.

Getting Help

Contacting Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Visit

support.dell.com

Click your country/region at the bottom of the page. For a full listing of countries/regions click

Click

All Support

Select the appropriate service or support link based on your need.

Choose the method of contacting Dell that is convenient for you.

from

All

Support

menu.

52 | Getting Help

Dell Thin Client Solutions Administration Manual

Specifications and Main Features

Frequently Asked Questions

User Manual