Dell Thin Client Solutions Administration Manual

Devon IT Echo

Management

Console

Dell Edition

Administration

Guide

Notes, Cautions, and Warnings

NOTE:

A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

______________

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell™, the DELL logo, and OptiPlex™ are trademarks of Dell Inc. Devon IT, the Devon IT logo, Devon IT Echo™ Thin Client Management

Software, and VDI Blaster™ are registered trademarks of Devon IT Inc. in the U.S. and other countries. Microsoft®, Windows®, Windows Server®, MS-DOS® and Windows Vista® are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Citrix®, Xen®, XenServer™, XenDesktop™, ICA™, and XenMotion® are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware

™,Virtual SMP

trademarks of VMware, Inc. in the United States or other countries. Other trademarks and trade names may be used in this publication to refer to either the

entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

, vMotion®, vCenter®, and vSphere® are registered trademarks or

, VMware View™, View Client

2012 – 02 Rev. A05

Contents

Virtual Appliance Installation and Setup .....................................5

Download and Install vSphere, VMware Server, or Player........................ 5

Download the Echo Software ................................................................... 5

Install Virtual Machine Setup with the vSphere Client ............................... 6

Install Virtual Machine Setup on VMware ................................................. 9

Echo Password and Time Zone Configurations ...................................... 11

Echo Network Configuration ................................................................... 13

The Main Menu ...................................................................................... 15

Final Configuration Steps ....................................................................... 17

Additional Installation Steps for Advanced Configurations ...................... 20

Troubleshooting a Bad Connection......................................................... 22

Learning Echo Basics ................................................................. 23

Terminology ............................................................................................ 23

Accessing the Echo Web-Based Interface .............................................. 24

Contents | 3

The Echo Administration Screen ............................................................ 24

Searches ................................................................................................ 27

Terminal Management ................................................................. 28

Echo Agent Updates ............................................................................... 28

Custom Icons ......................................................................................... 29

Echo Cloning Overview .......................................................................... 32

Cloning Connections .............................................................................. 33

Cloning Terminal Settings....................................................................... 36

Profiles ................................................................................................... 39

Disk Image Cloning ................................................................................ 42

Supplied Disk Images ............................................................................. 46

Maintenance ................................................................................. 48

Backing Up Your Server ......................................................................... 48

4 | Contents

Server Restore ....................................................................................... 49

Appliance Upgrades ............................................................................... 51

Getting Help.................................................................................. 52

Contacting Dell ....................................................................................... 52

NOTE:

Custom icons at this time only work with the Devon IT Terminal Operating

System (DeTOS) terminals, not Windows-based terminals.

Virtual Appliance Installation and Setup

This administration manual outlines how to install, setup, and run Devon IT Echo Management Console Dell Edition. Required components include:

One or more thin clients

Echo enabled thin client

System running VMware Server, VMware player, or VMware vSphere.

System running DNS and DHCP servers

Download and Install vSphere, VMware Server, or Player

Download and install the vSphere Client, VMware Server, or VMware Player on a dedicated system. If you need assistance installing VMware, please visit

vmware.com

Download the Echo Software

In order to download the latest Devon IT Echo Management Console Dell Edition software to manage your Dell OptiPlex FX130 and FX170 systems, follow these steps:

1. From a web browser, navigate to

2. Select

3. Click

4. Under

5. Under

http://support.dell.com/support/downloads/

Choose from a list of all Dell products

DesktopsOptiplexFX170Confirm

Operating System Applications

Edition

, select

, download the

DeTOS

Echo Management Console Dell

Windows Embedded

Virtual Appliance Installation & Setup | 5

If you have downloaded the

Machine Setup with the vSphere Client

.ova

file version, continue on to the

section.

Install Virtual

Install Virtual Machine Setup with the vSphere Client

To start an Echo virtual machine with vSphere:

Launch the VMWare vSphere Client.

Enter the IP address of your ESX server and login credentials, then click

Select

Inventory

Select

FileDeploy OVF Template…

6 | Virtual Appliance Installation & Setup

to display the inventory of your ESX server.

Select

Browse

the Dell website and click

to navigate to the OVA that you have downloaded from

Select

on the

OVF Template Details

In the

Name and Location

doing so, click

Select the preferred format for your appliance in the and click

Review the options on the

settings are correct. Select the

screen, rename the template if needed. After

Ready to Complete

Power on after deployment

screen

Disk Format

screen to ensure the

box if you

would like the machine to start after the installation. Click on

After the template has been installed, select it from the inventory list on the left hand side. If you did not select must click the

Play

button above the inventory list.

Power on after deployment

screen

Finish

, you

Virtual Appliance Installation & Setup | 7

Select

Console

initial setup of the Echo Appliance Dell Edition.

tab in the vSphere Client main screen to continue the

8 | Virtual Appliance Installation & Setup

Install Virtual Machine Setup on VMware

In order to set up your virtual machine on either VMware Server version, you must first convert the .ova file into a .vmx file format that VMware Server can recognize. You can find a VMware file converter at

http://www.vmware.com/products/converter . Once you have converted

your .ova file to the .vmx format you can continue with the VMware Server instructions that pertain to you.

VMware Server 2.0

To set up the virtual machine on VMware Server version 2.0:

Open your

From the toolbar, select

Inventory

Expand the click the file called

Click OK.

On the panel, select

Depending on the amount of memory available on your host system, you may need to adjust the allocated lower value.

Power on your virtual machine.

VMware Infrastructure Access Page

Virtual MachineAdd Virtual Machine to

Inventory

VMware Infrastructure Web Access

echo-x.xx.

node to navigate to your Echo folder and double-

echo-x.xx.vmx.

Memory

from the default 512 MB to a

page, under the

Inventory

VMware Server 1.0.x

To set up the virtual machine on VMware Server versions 1.0.0 through 1.0.8:

Select Open Existing Virtual Machine.

Select

FileOpen

machine default name is column.

Depending on the version of VMware Server, to adjust the amount of memory given to your virtual appliance, you may need to select the

and navigate to the

echo-x.xx.

echo-x.xx.vmx

This is added to your

Virtual Appliance Installation & Setup | 9

. The virtual

Inventory

Adjust the Allocated Memory or Edit virtual machine settings options

After selecting your Echo settings, click triangle.

Power On

VMware Player

To start an Echo virtual machine on VMware Player:

Launch

Machine

Select

Open the

Your virtual appliance will immediately begin booting.

VMware Player

All Image Files

.ova

file located in the Echo folder. Select

on your system and click

from the dropdown menu.

next to the green

Open a Virtual

Import

10 | Virtual Appliance Installation & Setup

Echo Password and Time Zone Configurations

NOTE:

There is no minimum character limit required when entering a new password, and the password is case sensitive.. However, it is recommended that the administrator creates a password of at least six characters using a combination of upper and lowercase alpha-numeric characters.

Turn on the Virtual Machine.

After the bootup process is complete, the displayed.

Enter a new password for the required to log on to Echo.

Once a password has been entered, use the arrow keys to navigate to the

button and press <Enter> to continue. You will be prompted to re-

enter the password a second time. Press the OK button again.

Set the time zone for the Echo Virtual Appliance in the menu. Select your area from the list and press <Enter>.

bwadmin

Setting Password

account. This password is

window is

Geographic area

Virtual Appliance Installation & Setup | 11

A list of cities is displayed in the in your time zone and press <Enter>.

Time zone

menu. Select a city located

12 | Virtual Appliance Installation & Setup

Echo Network Configuration

DHCP Configuration (Default)

The next screen is the Networking configuration menu. By default, Echo will attempt to automatically acquire an IP Address from the Dynamic Host Configuration Protocol (DHCP) on your network. This means that your IP address will be automatically assigned every time you reboot the machine and restart your Echo virtual application. If DHCP assigned your Echo an IP address properly, the fourth option will read Change

eth0 inet dhcp <ip-address> <subnet mask>. Otherwise the line will just show Change eth0 inet dhcp and you will need to assign a static IP address to the appliance.

Clicking the Change eth0 option will allow you to make changes to your Echo’s IP configuration. If no changes are necessary, and no further configuration is required, select No Changes and press <Enter> to continue.

Static IP Configuration

If DHCP is not available on your LAN, then you must manually set a static IP address for the Echo server.

Select the option

On the next screen named and press the OK button.

Change eth0...

Configuring eth0

from the

Networking

... select the

Virtual Appliance Installation & Setup | 13

menu.

Static

option

Enter the IP address to use as Echo's static IP and press OK.

Enter the subnet mask and then press OK.

Enter the gateway IP address and press OK.

Confirm the new static settings. Select select No to discard these changes.

After selecting presented Echo's

Yes

, the network interface will restart and you will be

Main Menu

Yes

to apply the new settings or,

Editing DNS for Static IP Configuration

When using a static address, you must edit the Echo server's This file contains the IP address to your DNS server(s) as well as domain search paths.

resolv.conf

file.

From the main menu, select

Select

DNS view/edit resolv.conf.

Using the editor, make sure your file contains at least the following two lines:

search <domain>

Where

IP address of your DNS server.

14 | Virtual Appliance Installation & Setup

Reconfigure Networks

and

namesever <ip address>

is your domain name and

is the

Add more additional DNS server you want to include.

Press < save the file.

Select

nameserver <ip address>

Control><X>, then

No changes

to return to the

Y to save changes, and then press

Main Menu

lines as needed for each

The Main Menu

Once you have completed the initial setup process, the your starting point for all future Echo modifications.

Main Menu

Enter

screen is

Virtual Appliance Installation & Setup | 15

Main Menu Options: Reference Chart

Main Menu Items

Description

Set bwadmin password

Select this to enter a new password for the

bwadmin

account

Configure active directory

Allows users to log into the web front end using Active Directory credentials via an LDAP query

Change time zone

Select this to change the server’s current time zone

Change Hostname

Select this to change the hostname of the Echo server. The default hostname is

ws-broker

Enable/disable ssh server

Select this to enable or disable the SSH server.

SSH

is disabled by default.

You may wish to enable

SSH

if you plan on accessing the command line of the Echo server from another machine

Reconfigure networking

Select this to:

 Modify Static Network settings  Enable/disable DHCP

 Manually edit the local DNS file

(

resolv.conf

)

 Manually edit the

/etc/network/interface

s file.

Configure Database

The default database is SQLite. You may choose to configure the external database to use MS-SQL instead

Restart Echo

Select this to reboot the Echo server

Halt machine

Select this to shutdown the entire Echo virtual machine

View Server Status

This option displays current status of the server and web interface

Table 1-1. Echo Main Menu Reference Chart

16 | Virtual Appliance Installation & Setup

+ 36 hidden pages