Dell RPS-60, 6P317 User Manual

Dell™ PowerConnect™ RPS-60

Setup Guide

安装指南

安裝指南

Instalační příručka

Guide d'installation

Setup-Handbuch

セットアップガイド

Instrukcja instalacji

Guia de configuração

Руководство по установке

Guía de instalación

Model PowerConnect RPS-60

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Dell™ PowerConnect™ RPS-60

Setup Guide

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

____________________

Information in this document is subject to change without notice.
© 2002 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of
Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerConnect are trademarks of
Dell Computer Corporation; EMC is the registered trademark of EMC corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest
in trademarks and trade names other than its own.

September 2002 P/N 6P317 Rev. A02

Contents

Caution: Safety Instructions . . . . . . . . . . . . . . . . . . . . 5

General

Rack Mounting of Systems

Modems, Telecommunications, or Local Area
Network Options

Protecting Against Electrostatic Discharge

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . 9

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

. . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . . . . . . . 8

. . . . . . . . . . . . 9

Mounting Instructions

Technical Information

Technical Assistance

Regulatory Notices

. . . . . . . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . . . . . . . 10

. . . . . . . . . . . . . . . . . . . . . . . . 11

. . . . . . . . . . . . . . . . . . . . . . . . 11

Limited Warranties and Return Policy

Limited Warranty for the U.S.

. . . . . . . . . . . . . . . . . 25

"Total Satisfaction" Return Policy (U.S. Only)

Limited Warranty Terms for Canada

"Total Satisfaction" Return Policy

Dell Software and Peripherals

. . . . . . . . . . . . . . . . . 34

One-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only)

. . . . . . . . . . . . . . 25

. . . . . . . . . . 29

. . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . 33

. . . . . . . . . . . . 35

Contents 3

4 Contents

Caution: Safety Instructions

Use the following safety guidelines to ensure your own personal safety and to help protect
your system from potential damage.

General

• Observe and follow service markings. Do not service any product except as explained
in your system documentation. Opening or removing covers that are marked with the
triangular symbol with a lightning bolt may expose you to electrical shock.
Components inside these compartments should be serviced only by a trained service
technician.

• If any of the following conditions occur, unplug the product from the electrical outlet
and replace the part or contact your trained service provider:

– The power cable, extension cable, or plug is damaged.

– An object has fallen into the product.

– The product has been exposed to water.

– The product has been dropped or damaged.

– The product does not operate correctly when you follow the operating

instructions.

• Keep your system away from radiators and heat sources. Also, do not block
cooling vents.

• Do not spill food or liquids on your system components, and never operate the
product in a wet environment. If the system gets wet, see the appropriate section in
your troubleshooting guide or contact your trained service provider.

• Do not push any objects into the openings of your system. Doing so can cause fire or
electric shock by shorting out interior components.

• Use the product only with approved equipment.

• Allow the product to cool before removing covers or touching internal components.

• Operate the product only from the type of external power source indicated on the
electrical ratings label. If you are not sure of the type of power source required,
consult your service provider or local power company.

Dell PowerConnect RPS-60 Setup Guide 5

Caution: Safety Instructions (continued)

• Use only approved power cable(s). If you have not been provided with a power cable
for your system or for any AC-powered option intended for your system, purchase a
power cable that is approved for use in your country. The power cable must be rated
for the product and for the voltage and current marked on the product's electrical
ratings label. The voltage and current rating of the cable should be greater than the
ratings marked on the product.

• To help prevent electric shock, plug the system and peripheral power cables into
properly grounded electrical outlets. These cables are equipped with three-prong
plugs to help ensure proper grounding. Do not use adapter plugs or remove the

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grounding prong from a cable. If you must use an extension cable, use a 3-wire cable
with properly grounded plugs.

• Observe extension cable and power strip ratings. Make sure that the total ampere
rating of all products plugged into the extension cable or power strip does not exceed
80 percent of the ampere ratings limit for the extension cable or power strip.

• To help protect your system from sudden, transient increases and decreases in
electrical power, use a surge suppressor, line conditioner, or uninterruptible power
supply (UPS).

• Position system cables and power cables carefully; route cables so that they cannot be
stepped on or tripped over. Be sure that nothing rests on any cables.

• Do not modify power cables or plugs. Consult a licensed electrician or your power
company for site modifications. Always follow your local/national wiring rules.

• When connecting or disconnecting power to hot-pluggable power supplies, if offered
with your system, observe the following guidelines:

– Install the power supply before connecting the power cable to the power supply.

– Unplug the power cable before removing the power supply.

– If the system has multiple sources of power, disconnect power from the system by

unplugging all power cables from the power supplies.

• Move products with care; ensure that all casters and/or stabilizers are firmly
connected to the system. Avoid sudden stops and uneven surfaces.

6 Dell PowerConnect RPS-60 Setup Guide

Caution: Safety Instructions (continued)

Rack Mounting of Systems

Observe the following precautions for rack stability and safety. Also refer to the rack
installation documentation accompanying the system and the rack for specific caution
statements and procedures.

Systems are considered to be components in a rack. Thus, "component" refers to any
system as well as to various peripherals or supporting hardware.

CAUTION: Installing systems in a rack without the front and side stabilizers

installed could cause the rack to tip over, potentially resulting in bodily injury
under certain circumstances. Therefore, always install the stabilizers before
installing components in the rack.

After installing system/components in a rack, never pull more than one
component out of the rack on its slide assemblies at one time. The weight of
more than one extended component could cause the rack to tip over and may
result in serious injury.

NOTE: Your system is safety-certified as a free-standing unit and as a component for use in a Dell™

rack cabinet using the customer rack kit. The installation of your system and rack kit in any other
rack cabinet has not been approved by any safety agencies. It is your responsibility to have the final
combination of system and rack kit in a rack cabinet evaluated for suitability by a certified safety
agency. Dell disclaims all liability and warranties in connection with such combinations.

• System rack kits are intended to be installed in a rack by trained service technicians. If
you install the kit in any other rack, be sure that the rack meets the specifications of a
Dell rack.

CAUTION: Do not move racks by yourself. Due to the height and weight of the

rack, a minimum of two people should accomplish this task.

• Before working on the rack, make sure that the stabilizers are secured to the rack,
extended to the floor, and that the full weight of the rack rests on the floor. Install
front and side stabilizers on a single rack or front stabilizers for joined multiple racks
before working on the rack.

• Always load the rack from the bottom up, and load the heaviest item in the rack first.

• Make sure that the rack is level and stable before extending a component from
the rack.

• Use caution when pressing the component rail release latches and sliding a
component into or out of a rack; the slide rails can pinch your fingers.

Dell PowerConnect RPS-60 Setup Guide 7

Caution: Safety Instructions (continued)

• After a component is inserted into the rack, carefully extend the rail into a locking
position, and then slide the component into the rack.

• Do not overload the AC supply branch circuit that provides power to the rack. The
total rack load should not exceed 80 percent of the branch circuit rating.

• Ensure that proper airflow is provided to components in the rack.

• Do not step on or stand on any component when servicing other components in
a rack.

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CAUTION: A qualified electrician must perform all connections to DC power and

to safety grounds. All electrical wiring must comply with applicable local or
national codes and practices.

CAUTION: Never defeat the ground conductor or operate the equipment in the

absence of a suitably installed ground conductor. Contact the appropriate
electrical inspection authority or an electrician if you are uncertain that
suitable grounding is available.

CAUTION: The system chassis must be positively grounded to the rack cabinet

frame. Do not attempt to connect power to the system until grounding cables
are connected. Completed power and safety ground wiring must be inspected by
a qualified electrical inspector. An energy hazard will exist if the safety ground
cable is omitted or disconnected.

Modems, Telecommunications, or Local Area Network Options

• Do not connect or use a modem during a lightning storm. There may be a risk of
electrical shock from lightning.

• Never connect or use a modem in a wet environment.

• Do not plug a modem or telephone cable into the network interface controller (NIC)
receptacle.

• Disconnect the modem cable before opening a product enclosure, touching or
installing internal components, or touching an uninsulated modem cable or jack.

8 Dell PowerConnect RPS-60 Setup Guide

When Using Your System

Protecting Against Electrostatic Discharge

NOTICE: Only a certified service technician should perform repairs on your system. Damage

due to servicing that is not authorized by Dell is not covered by your warranty.

Static electricity can harm delicate components inside your system. To prevent static
damage, discharge static electricity from your body before you touch any of the electronic
components, such as the microprocessor. You can do so by periodically touching an
unpainted metal surface on the chassis.

You can also take the following steps to prevent damage from electrostatic
discharge (ESD):

• When unpacking a static-sensitive component from its shipping carton, do not
remove the component from the antistatic packing material until you are ready to
install the component in your system. Just before unwrapping the antistatic
packaging, be sure to discharge static electricity from your body.

• When transporting a sensitive component, first place it in an antistatic container or
packaging.

• Handle all sensitive components in a static-safe area. If possible, use antistatic floor
pads and workbench pads and an antistatic grounding strap.

NOTE: Your system may also include circuit cards or other components that contain batteries. These
batteries must also be disposed of in a battery deposit site. For information about such batteries,
refer to the documentation for the specific card or component.

Package Contents

Before you install the RPS-60, verify that your package contains the
following items:

• Power adapter

• Adapter tray

• Documentation CD

• AC power cable

Dell PowerConnect RPS-60 Setup Guide 9

Mounting Instructions

NOTICE: Before you install the PowerConnect™ RPS-60, consult the

User's Guide for your PowerConnect switch to confirm that your switch
supports the PowerConnect RPS-60 redundant power system.

The PowerConnect RPS-60 is an external redundant power system that
provides a second redundant power supply for your PowerConnect switch,
eliminating the power supply as a single point of failure. To use the RPS-60:

1 Attach the adapter tray to the back of the switch by tightening the two

mounting screws.

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2 Insert the power adapter into the tray.

3 Plug the power adapter’s DC cable into the connector labeled "RPS"

on the back of the switch.

4 Connect the AC power cable to the power adapter, and then plug it

into an electrical outlet.

The switch is now using both power supplies simultaneously. You can
monitor the status of the two power supplies with the front-panel LEDs on
your PowerConnect switch.

Technical Information

Input Characteristics

Input voltage range 90 VAC to 264 VAC, single phase

Input frequency range 47 Hz to 63 Hz

Max. input AC current 1.5 A at 130 VAC; 1 A at 230 VAC

Inrush current (cold start) 50 A at 115 VAC; 100 A at 230 VAC

Efficiency 80% minimum at 115-VAC input full load

Output Characteristics

Static output characteristics (Vo)

Output voltage 12 V ± 5%

Load range minimum 0 A

Load range maximum 5 A

Peak (1sec) 6 A

10 Dell PowerConnect RPS-60 Setup Guide

Environmental Specifications

Operating temperature 0º to 40ºC (32º to 104ºF)

Operating relative humidity 8% to 90%

Storage temperature –40º to 80ºC (–40º to 176ºF)

Storage relative humidity 5% to 95% noncondensing

Vibration 10 to 300 Hz, sweep at a constant acceleration

of 1.0 G for a duration of 1 hour for each of the
perpendicular axes X,Y,Z

Technical Assistance

If you need help with a technical problem, Dell is ready to assist you. See
the PowerConnect CD that came with your PowerConnect switch for
information about contacting Dell.

Regulatory Notices

Electromagnetic Interference (EMI) is any signal or emission, radiated in
free space or conducted along power or signal leads, that endangers the
functioning of a radio navigation or other safety service or seriously
degrades, obstructs, or repeatedly interrupts a licensed radio
communications service. Radio communications services include but are
not limited to AM/FM commercial broadcast, television, cellular services,
radar, air-traffic control, pager, and Personal Communication Services
(PCS). These licensed services, along with unintentional radiators such as
digital devices, including computer systems, contribute to the
electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic
equipment to function properly together in the electronic environment.
While this computer system has been designed and determined to be
compliant with regulatory agency limits for EMI, there is no guarantee that
interference will not occur in a particular installation. If this equipment
does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try
to correct the interference by one or more of the following measures:

• Reorient the receiving antenna.

• Relocate the computer with respect to the receiver.

Dell PowerConnect RPS-60 Setup Guide 11

• Move the computer away from the receiver.

• Plug the computer into a different outlet so that the computer and the
receiver are on different branch circuits.

If necessary, consult a Dell Technical Support representative or an
experienced radio/television technician for additional suggestions.

Dell computer systems are designed, tested, and classified for their
intended electromagnetic environment. These electromagnetic
environment classifications generally refer to the following harmonized
definitions:

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• Class A is typically for business or industrial environments.

• Class B is typically for residential environments.

Information Technology Equipment (ITE), including peripherals,
expansion cards, printers, input/output (I/O) devices, monitors, and so on,
that are integrated into or connected to the system should match the
electromagnetic environment classification of the computer system.

A Notice About Shielded Signal Cables: Use only shielded cables for
connecting peripherals to any Dell device to reduce the possibility of
interference with radio communications services. Using shielded cables
ensures that you maintain the appropriate EMC classification for the
intended environment. For parallel printers, a cable is available from Dell.
If you prefer, you can order a cable from Dell on the World Wide Web at
accessories.us.dell.com/sna/category.asp?category_id=4117.

Most Dell computer systems are classified for Class B environments.
However, the inclusion of certain options can change the rating of some
configurations to Class A. To determine the electromagnetic classification
for your system or device, refer to the following sections specific for each
regulatory agency. Each section provides country-specific EMC/EMI or
product safety information.

12 Dell PowerConnect RPS-60 Setup Guide

FCC Notices (U.S. Only)

Most Dell computer systems are classified by the Federal Communications
Commission (FCC) as Class B digital devices. To determine which
classification applies to your computer system, examine all FCC
registration labels located on the bottom, side, or back panel of your
computer, on card-mounting brackets, and on the cards themselves. If any
one of the labels carries a Class A rating, your entire system is considered to
be a Class A digital device. If all labels carry an FCC Class B rating as
distinguished by either an FCC ID number or the FCC logo, ( ), your
system is considered to be a Class B digital device.

Once you have determined your system’s FCC classification, read the
appropriate FCC notice. Note that FCC regulations provide that changes
or modifications not expressly approved by Dell could void your authority to
operate this equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:

• This device may not cause harmful interference.

• This device must accept any interference received, including
interference that may cause undesired operation.

Class A

This equipment has been tested and found to comply with the limits for a
Class A digital device pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the manufacturer’s instruction
manual, may cause harmful interference with radio communications.
Operation of this equipment in a residential area is likely to cause harmful
interference, in which case you will be required to correct the interference at
your own expense.

Dell PowerConnect RPS-60 Setup Guide 13

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Class B

This equipment has been tested and found to comply with the limits for a
Class B digital device pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the
manufacturer’s instruction manual, may cause interference with radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and the receiver.

• Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for
help.

The following information is provided on the device or devices covered in
this document in compliance with FCC regulations:

• Model number: Dell PowerConnect RPS-60

• Company name:

Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400

14 Dell PowerConnect RPS-60 Setup Guide

IC Notice (Canada Only)

Most Dell computer systems (and other Dell digital apparatus) are
classified by the Industry Canada (IC) Interference-Causing Equipment
Standard #3 (ICES-003) as Class B digital devices. To determine which
classification (Class A or B) applies to your computer system (or other Dell
digital apparatus), examine all registration labels located on the bottom,
side, or the back panel of your computer (or other digital apparatus). A
statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003"
will be located on one of these labels. Note that Industry Canada
regulations provide that changes or modifications not expressly approved by
Dell could void your authority to operate this equipment.

This Class B (or Class A, if so indicated on the registration label) digital
apparatus meets the requirements of the Canadian Interference­Causing Equipment Regulations.

Cet appareil numérique de la Classe B (ou Classe A, si ainsi indiqué sur
l’étiquette d’enregistration) respecte toutes les exigences du Reglement
sur le Materiel Brouilleur du Canada.

CE Notice (European Union)

Marking by the symbol indicates compliance of this Dell computer to
the EMC Directive and the Low Voltage Directive of the European Union.
Such marking is indicative that this Dell system meets the following
technical standards:

• EN 55022 — "Information Technology Equipment — Radio
Disturbance Characteristics — Limits and Methods of Measurement."

• EN 55024 — "Information Technology Equipment - Immunity
Characteristics - Limits and Methods of Measurement."

• EN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3:
Limits - Section 2: Limits for Harmonic Current Emissions
(Equipment Input Current Up to and Including 16 A Per Phase)."

Dell PowerConnect RPS-60 Setup Guide 15

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• EN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part 3:
Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in
Low-Voltage Supply Systems for Equipment With Rated Current Up
to and Including 16 A."

• EN 60950 — "Safety of Information Technology Equipment."

NOTE: EN 55022 emissions requirements provide for two classifications:

• Class A is for typical commercial areas.

• Class B is for typical domestic areas.

RF INTERFERENCE WARNING: This is a Class A product. In a
domestic environment this product may cause radio frequency (RF)
interference, in which case the user may be required to take adequate
measures.

A "Declaration of Conformity" in accordance with the preceding directives
and standards has been made and is on file at Dell Computer Corporation
Products Europe BV, Limerick, Ireland.

Simplified Chinese Class A Warning Notice (China Only)

On Class A systems, the following warning will appear near the regulatory
label:

Warning: This is a Class A product. In a domestic environment this
product may cause radio interference, in which case the user may be
required to take adequate measures.

16 Dell PowerConnect RPS-60 Setup Guide

EN 55022 Compliance (Czech Republic Only)

This device belongs to Class B devices as described in EN 55022, unless
it is specifically stated that it is a Class A device on the specification
label. The following applies to devices in Class A of EN 55022 (radius of
protection up to 30 meters). The user of the device is obliged to take all
steps necessary to remove sources of interference to telecommunication
or other devices.

Pokud není na typovém štítku počítače uvedeno, že spadá do
třídy A podle EN 55022, spadá automaticky do třídy B podle
EN 55022. Pro zařízení zařazená do třídy A (ochranné pásmo
30 m) podle EN 55022 platí následující. Dojde−li k rušení
telekomunikačních nebo jinych zařízení, je uživatel povinen
provést taková opatření, aby rušení odstranil.

VCCI Notice (Japan Only)

Most Dell computer systems are classified by the Voluntary Control Council
for Interference (VCCI) as Class B information technology equipment
(ITE). However, the inclusion of certain options can change the rating of
some configurations to Class A. ITE, including peripherals, expansion cards,
printers, input/output (I/O) devices, monitors, and so on, integrated into or
connected to the system should match the electromagnetic environment
classification (Class A or B) of the computer system.

To determine which classification applies to your computer system,
examine the regulatory labels/markings (see "VCCI Class A ITE Regulatory
Mark" and "VCCI Class B ITE Regulatory Mark") located on the bottom,
side, or back panel of your computer. Once you have determined your
system’s VCCI classification, read the appropriate VCCI notice.

Dell PowerConnect RPS-60 Setup Guide 17

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Class A ITE

This is a Class A product based on the standard of the Voluntary Control
Council for Interference (VCCI) for information technology equipment. If
this equipment is used in a domestic environment, radio disturbance may
arise. When such trouble occurs, the user may be required to take corrective
actions.

VCCI Class A ITE Regulatory Mark

If the regulatory label includes the following marking, your computer is a
Class A product:

VCCI

Class B ITE

This is a Class B product based on the standard of the Voluntary Control
Council for Interference (VCCI) for information technology equipment. If
this equipment is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the equipment
according to the instruction manual.

18 Dell PowerConnect RPS-60 Setup Guide

VCCI Class B ITE Regulatory Mark

If the regulatory label includes the following marking, your computer is a
Class B product:

MIC Notice (Republic of Korea Only)

To determine which classification (Class A or B) applies to your computer
(or other Dell digital device), examine the Republic of Korean Ministry of
Information and Communications (MIC) registration labels located on
your computer (or other Dell digital device). The MIC label may be located
separately from the other regulatory marking applied to your product. Line
two of the label identifies the emissions class for the product—"(A)" for
Class A products or "(B)" for Class B products.

NOTE: MIC emissions requirements provide for two classifications:

• Class A devices are for business purposes.

• Class B devices are for nonbusiness purposes.

Class A Device

Dell PowerConnect RPS-60 Setup Guide 19

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Please note that this device has been approved for business purposes with
regard to electromagnetic interference. If you find that this device is not
suitable for your use, you may exchange it for a nonbusiness-purpose device.

MIC Class A Regulatory Label

If the regulatory label includes the following marking, your computer is a
Class A product:

Class B Device

Please note that this device has been approved for nonbusiness purposes
and may be used in any environment, including residential areas.

MIC Class B Regulatory Label

If the regulatory label includes the following marking, your computer is a
Class B product.

20 Dell PowerConnect RPS-60 Setup Guide

Polish Center for Testing and Certification Notice

The equipment should draw power from a socket with an attached
protection circuit (a 3-prong socket). All equipment that works together
(computer, monitor, printer, and so on) should have the same power supply
source.

The phasing conductor of the room’s electrical installation should have a
reserve short-circuit protection device in the form of a fuse with a nominal
value no larger than 16 amperes (A).

To completely switch off the equipment, the power supply cable must be
removed from the power supply socket, which should be located near the
equipment and easily accessible.

A protection mark "B" confirms that the equipment is in compliance with
the protection usage requirements of standards PN-93/T-42107 and
PN-EN 55022: 1996.

Dell PowerConnect RPS-60 Setup Guide 21

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22 Dell PowerConnect RPS-60 Setup Guide

BSMI Notice (Taiwan Only)

Dell PowerConnect RPS-60 Setup Guide 23

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NOM Information (Mexico Only)

The following information is provided on the device(s) described in this
document in compliance with the requirements of the official Mexican
standards (NOM):

Exporter: Dell Computer Corporation

One Dell Way
Round Rock, TX 78682

Importer: Dell Computer de México,

S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.

Ship to: Dell Computer de México,

S.A. de C.V. al Cuidado de Kuehne &
Nagel de México S. de R.I.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.

Model number: PowerConnect RPS-60

Supply voltage: 100–240

Frequency: 50–60 Hz

Input current rating: 1.5 A

24 Dell PowerConnect RPS-60 Setup Guide

Limited Warranties and Return Policy

Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day
(U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which
warranty you purchased, see the Dell invoice that accompanied your computer. The following
sections describe the limited warranties and return policy for the U.S., the limited warranties
and return policy for Canada, and the manufacturer guarantee for Latin America and the
Caribbean.

Limited Warranty for the U.S.

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your—our end-user
customer's—Dell-branded hardware products, including Dell-branded monitors, keyboards,
and pointing devices (mice).

What is not covered by this limited warranty?

This limited warranty does not cover:

• Software, including the operating system and software added to the Dell-branded
hardware products through our factory-integration system, third-party software, or the
reloading of software

• Non-Dell-branded products and accessories

• Problems that result from:

– External causes such as accident, abuse, misuse, or problems with electrical power

– Servicing not authorized by us

– Usage that is not in accordance with product instructions

– Failure to follow the product instructions or failure to perform preventive

maintenance

– Problems caused by using accessories, parts, or components not supplied by us

• Products with missing or altered service tags or serial numbers

• Products for which we have not received payment

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO
HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION
TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCITONS AND
DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET
FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED
WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM
OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE. NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE
LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW
LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.

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WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN
THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL
DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD
PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING
AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY
WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS
THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE
ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited warranty last?

This limited warranty lasts for the time period indicated on your invoice, except that the
limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the
lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the
date of the invoice. The warranty period is not extended if we repair or replace a warranted
product or any parts. Dell may change the availability of limited warranties, at its discretion,
but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please call us at the relevant number listed in the following table.
Please also have your Dell service tag number or order number available.

Individual Home Consumers:

Technical Support 1-800-624-9896

Customer Service 1-800-624-9897

Individual Home Consumers who purchased through an
Employee Purchase Program:

Technical Support and Customer Service 1-800-822-8965

Home and Small Business Commercial Customers:

Technical Support and Customer Service 1-800-456-3355

Medium, Large, or Global Commercial Customers, Healthcare
Customers, and Value Added Resellers (VARs):

Technical Support and Customer Service 1-800-822-8965

Government and Education Customers:

Technical Support and Customer Service 1-800-234-1490

Dell-Branded Memory

1-888-363-5150

26 PowerConnect RPS-60 Setup Guide

What will Dell do?

During the first 90 days of the 90-day limited warranty and the first year of all other limited
warranties: For the first 90 days of the 90-day limited warranty and the first year of all other

limited warranties, we will repair any Dell-branded hardware products returned to us that prove
to be defective in materials or workmanship. If we are not able to repair the product, we will
replace it with a comparable product that is new or refurbished.

When you contact us, we will issue a Return Material Authorization Number for you to include
with your return. You must return the products to us in their original or equivalent packaging,
prepay shipping charges, and insure the shipment or accept the risk if the product is lost or
damaged in shipment. We will return the repaired or replacement products to you. We will pay
to ship the repaired or replaced products to you if you use an address in the United States
(excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the
product to you freight collect.

If we determine that the product is not covered under this warranty, we will notify you and
inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard

drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary,
or personal information and removable media such as floppy disks, CDs, or PC Cards. We are
not responsible for any of your confidential, proprietary, or personal information; lost or
corrupted data; or damaged or lost removable media.

During the remaining years: For the remaining period of the limited warranty, we will replace
any defective part with new or refurbished parts, if we agree that it needs to be replaced.
When you contact us, we will require a valid credit card number at the time you request a
replacement part, but we will not charge you for the replacement part as long as you return the
original part to us within thirty days after we ship the replacement part to you. If we do not
receive the original part within thirty days, we will charge to your credit card the then-current
standard price for that part.

We will pay to ship the part to you if you use an address in the United States (excluding Puerto
Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We
will also include a prepaid shipping container with each replacement part for your use in
returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any

other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your on-site service contract is with Dell, on-site service will be provided to you under the
terms of the on-site service agreement. Please refer to that contract for details on how to obtain
service.

If you purchased through us a service contract with one of our third-party service providers,
please refer to that contract for details on how to obtain service.

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How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty
repairs and in building replacement parts and systems. Refurbished parts and systems are parts
or systems that have been returned to Dell, some of which were never used by a customer. All
parts and systems are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited warranty for the product you bought.

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you
receive under this limited warranty, please let us know. We have found that the best way to
resolve issues regarding our limited warranty is to work together. If, after those discussions, you
are still not satisfied, we believe arbitration is the most expeditious way to resolve your
concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN

CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR
FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT,
AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited

warranty, its interpretation, or the breach, termination, or validity thereof, the relationships
which result from this limited warranty (including, to the full extent permitted by applicable
law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE

RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION
ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code

of Procedure then in effect (available via the Internet at www.arb-forum.com/ or via telephone
at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between
you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties,
and may be entered as a judgment in any court of competent jurisdiction. Information may be
obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.
This provision applies only to individual home consumers and consumers who purchased
through an employee purchase program. It does not apply to small, medium, large, and global
commercial customers or government, education, and healthcare customers.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of
the system and records the transfer with us. The limited warranty on Dell-branded memory
may not be transferred. You may record your transfer by going to Dell's website:

• If you are an Individual Home Consumer, go to
www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm

• If you are a Small, Medium, Large, or Global Commercial Customer, go to
www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm

• If you are a Government, Education, or Healthcare Customer, or an Individual
Consumer who purchased through an employee purchase program, go to

www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm

If you do not have Internet access, please call your customer care representative or call
1-800-624-9897.

28 PowerConnect RPS-60 Setup Guide

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your
purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—
the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell
products that you purchased directly from Dell for a credit or a refund of the purchase price
paid, less shipping and handling and applicable restocking fees as follows:

• New Hardware Products and Accessories — All new hardware, accessories, parts, and
unopened software still in its sealed package, excluding the products listed below, may
be returned within thirty days from the invoice date. To return applications software or
an operating system that has been installed by Dell, you must return the entire
computer. A different return policy applies to nondefective products purchased through
Dell's Software and Peripherals division by customers of our Small and Medium Business
divisions. Those products may be returned within thirty days from the invoice date, but
a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The
"Total Satisfaction" Return Policy and Software and Peripherals division return policy are
not available for Dell | EMC storage products, EMC-branded products, or enterprise
software.

• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All
reconditioned or refurbished Dell-branded server and storage products may be returned
within thirty days from the invoice date. All other reconditioned or refurbished
Dell-branded hardware products and parts may be returned within fourteen days of the
invoice date.

To return products, e-mail or call Dell customer service to receive a Credit Return
Authorization Number within the return policy period applicable to the product you want
to return. You must obtain a Credit Return Authorization Number in order to return
the product. See "Getting Help" on your PowerConnect network switch CD
(or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for
obtaining customer assistance.

You must ship the products to Dell within five days of the date that Dell issues the Credit
Return Authorization Number. You must also return the products to Dell in their original
packaging, in as-new condition along with any media, documentation, and all other items that
were included in the original shipment, prepay shipping charges, and insure the shipment or
accept the risk of loss or damage during shipment.

Limited Warranty Terms for Canada

What is covered by this limited warranty?

This limited warranty covers defects in materials and workmanship in your-our end-user
customer's--Dell-branded hardware products, including Dell-branded monitors, keyboards, and
pointing devices (mice).

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