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Dell Precision 7820 Tower
Owner's Manual
Reg ula tor y M ode l: D02 T
Reg ula tor y T ype : D 02T 001
May 20 20
Rev . A 04
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2019 2020 Dell Inc. or its subsidiaries. All rights reserved. Del l, EMC , and other trademarks are trademarks of Dell Inc. or its subsidiar ies .
Other trademarks may be trademarks of their respective owners.
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Contents
Chapter 1: Chassis.........................................................................................................................7
Front view..............................................................................................................................................................................7
Back view...............................................................................................................................................................................8
Internal view..........................................................................................................................................................................9
Major components of your system ................................................................................................................................11
Chapter 2: Working on your computer..........................................................................................13
Safety instructions.............................................................................................................................................................13
Turning off your computer — Windows.......................................................................................................................13
Before working inside your computer........................................................................................................................... 14
After working inside your computer.............................................................................................................................. 14
Chapter 3: Removing and installing components.......................................................................... 15
Screw size list.....................................................................................................................................................................15
Recommended tools.......................................................................................................................................................... 16
Power supply unit (PSU)..................................................................................................................................................16
Removing the PSU.......................................................................................................................................................16
Installing the PSU......................................................................................................................................................... 17
Side cover............................................................................................................................................................................ 17
Removing the side cover............................................................................................................................................ 17
Installing the side cover.............................................................................................................................................. 19
Front bezel...........................................................................................................................................................................19
Removing the front bezel...........................................................................................................................................19
Installing the front bezel............................................................................................................................................. 21
Hard Disk Drive bezel........................................................................................................................................................21
Removing HDD bezel...................................................................................................................................................21
Installing HDD bezel.................................................................................................................................................... 22
Hard disk drive assembly................................................................................................................................................. 22
Removing the HDD carrier........................................................................................................................................ 22
Installing the HDD carrier...........................................................................................................................................24
Removing the HDD......................................................................................................................................................24
Installing the HDD........................................................................................................................................................26
NVMe Flexbay....................................................................................................................................................................26
Removing the NVMe Flexbay................................................................................................................................... 26
Installing the NVMe flexbay....................................................................................................................................... 31
Slim Optical Disk Drive..................................................................................................................................................... 33
Removing the slim ODD............................................................................................................................................. 33
Installing the slim ODD............................................................................................................................................... 35
Front input and output bezel..........................................................................................................................................35
Removing front input and output bezel................................................................................................................. 35
Installing front input and output bezel....................................................................................................................37
5.25 inch ODD bracket.....................................................................................................................................................37
Removing the 5.25 ODD bracket.............................................................................................................................37
Installing the 5.25 ODD bay...................................................................................................................................... 40
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Front input and output panel..........................................................................................................................................40
Removing front input and output panel................................................................................................................. 40
Installing front input and output panel................................................................................................................... 43
Input and output panel bracket......................................................................................................................................44
Removing input and output panel bracket............................................................................................................ 44
Installing input and output panel bracket.............................................................................................................. 45
VROC module..................................................................................................................................................................... 45
Removing the VROC module.................................................................................................................................... 45
Installing the VROC module...................................................................................................................................... 46
Intrusion switch................................................................................................................................................................. 46
Removing the Intrusion switch.................................................................................................................................46
Installing the intrusion switch................................................................................................................................... 47
Internal chassis speaker................................................................................................................................................... 47
Removing the internal chassis speaker.................................................................................................................. 47
Installing the internal chassis speaker.................................................................................................................... 48
Air shroud............................................................................................................................................................................ 49
Removing the air shroud............................................................................................................................................49
Installing the air shroud..............................................................................................................................................49
Memory................................................................................................................................................................................50
Removing the memory module................................................................................................................................ 50
Installing the memory module...................................................................................................................................50
Graphical processing unit(GPU).................................................................................................................................... 50
Removing the GPU..................................................................................................................................................... 50
Installing the GPU........................................................................................................................................................52
Coin cell battery.................................................................................................................................................................52
Removing the coin cell battery................................................................................................................................ 52
Installing the coin cell battery...................................................................................................................................53
System fan.......................................................................................................................................................................... 53
Removing the System fan......................................................................................................................................... 53
Installing the system fan............................................................................................................................................55
Fan bracket.........................................................................................................................................................................55
Removing the fan from the fan bracket................................................................................................................ 55
Installing the fan into the fan bracket....................................................................................................................56
PCIe holder..........................................................................................................................................................................57
Removing PCIe holder ...............................................................................................................................................57
Installing the PCIe holder...........................................................................................................................................57
Rear system fan.................................................................................................................................................................58
Removing the rear system fan................................................................................................................................. 58
Installing the rear system fan................................................................................................................................... 60
Front system fan............................................................................................................................................................... 60
Removing the front system fan............................................................................................................................... 60
Installing the front system fan................................................................................................................................. 62
Processor heat sink module............................................................................................................................................ 63
Removing the processor heat sink module........................................................................................................... 63
Installing the processor heat sink module..............................................................................................................64
Removing the CPU......................................................................................................................................................64
Installing the CPU........................................................................................................................................................66
Removing the 2nd Processor and expansion card .............................................................................................. 69
Installing the 2nd Processor and expansion card ................................................................................................ 75
System board..................................................................................................................................................................... 83
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Removing system board.............................................................................................................................................83
Installing the system board....................................................................................................................................... 89
System board components....................................................................................................................................... 90
Chapter 4: Technology and components.......................................................................................91
Memory configuration.......................................................................................................................................................91
Technologies list................................................................................................................................................................ 92
MegaRAID 9440-8i and 9460-16i controller............................................................................................................... 93
Teradici PCoIP................................................................................................................................................................... 95
Chapter 5: System specifications................................................................................................ 99
System specifications...................................................................................................................................................... 99
Memory specifications.....................................................................................................................................................99
Video specifications........................................................................................................................................................ 100
Audio specifications........................................................................................................................................................ 100
Network specifications...................................................................................................................................................100
Card slots.......................................................................................................................................................................... 100
Storage specifications.....................................................................................................................................................101
External connectors.........................................................................................................................................................101
Power specifications........................................................................................................................................................101
Physical specifications.................................................................................................................................................... 101
Environmental specifications........................................................................................................................................ 102
CPU utilization matrix for AEP DIMM.........................................................................................................................102
Chapter 6: System Setup........................................................................................................... 103
General options................................................................................................................................................................ 103
System configuration......................................................................................................................................................104
Video................................................................................................................................................................................... 107
Security.............................................................................................................................................................................. 107
Secure boot.......................................................................................................................................................................109
Performance...................................................................................................................................................................... 110
Power management..........................................................................................................................................................111
Post behaviour.................................................................................................................................................................. 112
Manageability.....................................................................................................................................................................113
Virtualization support...................................................................................................................................................... 113
Maintenance...................................................................................................................................................................... 113
System logs........................................................................................................................................................................114
Advanced configurations................................................................................................................................................ 114
SupportAssist system resolution.................................................................................................................................. 114
Updating the BIOS in Windows ....................................................................................................................................115
Updating BIOS on systems with BitLocker enabled...........................................................................................115
Updating your system BIOS using a USB flash drive.........................................................................................115
Updating the Dell BIOS in Linux and Ubuntu environments.............................................................................116
Flashing the BIOS from the F12 One-Time boot menu..................................................................................... 116
MegaRAID controller options.........................................................................................................................................119
System and setup password......................................................................................................................................... 120
Assigning a system setup password......................................................................................................................120
Deleting or changing an existing system setup password............................................................................... 120
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Chapter 7: Software...................................................................................................................122
Supported operating systems....................................................................................................................................... 122
Downloading drivers........................................................................................................................................................122
Chipset drivers................................................................................................................................................................. 122
Graphics controller driver.............................................................................................................................................. 123
Ports................................................................................................................................................................................... 123
USB drivers....................................................................................................................................................................... 124
Network driver..................................................................................................................................................................124
Audio drivers..................................................................................................................................................................... 124
Storage controller drivers.............................................................................................................................................. 124
Other drivers.....................................................................................................................................................................124
Chapter 8: Troubleshooting....................................................................................................... 126
Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0............................................................. 126
Running the ePSA Diagnostics............................................................................................................................... 126
Hard drive indicator codes.............................................................................................................................................127
Preboot blinking power button codes.........................................................................................................................128
Chapter 9: Contacting Dell......................................................................................................... 132
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Chassis
This chapter illustrates the multiple chassis views along with the ports and connectors and also explains the FN hot key
combinations.
Topics:
• Front view
• Back view
• Internal view
• Major components of your system
Front view
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1. Power button 2. HDD activity LED
3. SD card slot 4. USB 3.1 Gen 1 ports
5. USB 3.1 Gen 1 Type C port with PowerShare 6. USB 3.1 Gen 1 Type C
7. Headset port 8. Drive access release latch
9. Slim optical disk drive 10. 5.25 inch ODD bracket
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Back view
1. PSU BIST LED 2. Power supply unit
3. Microphone /Line-in port 4. Line-out port
5. Serial port 6. PS/2 Mouse port
7. PS/2 Keyboard port 8. Network port
9. USB 3.1 Gen1 ports 10. USB 3.1 Gen1 port(supports smart Power-On)
11. PCIe expansion slot 12. Mechanical expansion slots
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Internal view
1. PSU bracket 2. HDD bezel lock/unlock button
3. ODD 5.25" bracket 4. Intrusion switch
5. PCIe holder 6. System board
7. GPU 8. Air shroud
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1. Heat sink 2. PSU distribution board
3. System fan 4. 5.25 inch ODD bracket
5. Speaker 6. 2.5 inch Optical disk drive
7. Front system fan 8. Coin cell battery
9. Half length PCIe card 10. Rear system fan
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Major components of your system
This section illustrates the major components of your system along with its location.
1. Side cover
2. PCIe holder
3. Internal chassis speaker
4. Intrusion switch
5. 5.25 inch ODD bracket
6. System fan
7. NVMe Flexbay
8. Front input and output panel
9. Front input and output bezel
10. Front bezel
11. Hard Disk Drive bezel
12. Computer chassis
13. System board
14. Memory
15. Processor
16. Heat sink and CPU fan assembly
17. System fan
18. Front system fan
19. Power supply unit (PSU)
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NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.
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Working on your computer
Topics:
• Safety instructions
• Turning off your computer — Windows
• Before working inside your computer
• After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that the following conditions exist:
● You have read the safety information that shipped with your computer.
● A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some
cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and
aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not
power on if the side cover is removed.
Turning off your computer — Windows
CAUTION:
computer or remove the side cover.
1. Click or tap .
To avoid losing data, save and close all open files and exit all open programs before you turn off your
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2. Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not
automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them off.
Before working inside your computer
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start >
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board.
CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display.
7. Place the computer face down.
Power > Shut down.
After working inside your computer
NOTE: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
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Removing and installing components
Topics:
• Screw size list
• Recommended tools
• Power supply unit (PSU)
• Side cover
• Front bezel
• Hard Disk Drive bezel
• Hard disk drive assembly
• NVMe Flexbay
• Slim Optical Disk Drive
• Front input and output bezel
• 5.25 inch ODD bracket
• Front input and output panel
• Input and output panel bracket
• VROC module
• Intrusion switch
• Internal chassis speaker
• Air shroud
• Memory
• Graphical processing unit(GPU)
• Coin cell battery
• System fan
• Fan bracket
• PCIe holder
• Rear system fan
• Front system fan
• Processor heat sink module
• System board
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Screw size list
Table 1. Screw list
Component Screw type Quantity
Slim ODD Bracket #6-32 UNC X6.0mm 1
FIO Cable Clip #6-32X1/4 inches 1
FIO Board M3X5.0mm 2
FIO Bracket #6-32 UNC X6.0mm 1
Front System Fan Bracket #6-32 UNC X6.0mm 1
Intrusion Holder M3X5.0mm 1
PDB Board #6-32X1/4 inches 3
PDB Bracket M3X5.0mm 1
Slim ODD Plug M3X5.0mm 2
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Table 1. Screw list (continued)
Component Screw type Quantity
HDD Bracket M3X5.0mm 1
5.25" ODD Bracket
System Board #6-32X1/4 inches 11
Middle Fan Fixed Bracket #6-32X1/4 inches 1
Middle Fan Bracket #6-32X1/4 inches 3
Rear Fan Bracket #6-32X1/4 inches 2
HSBP Board M3X5.0mm 2
Slim ODD Fixed Bracket M2X2.0mm 2
Slim ODD M3X5.0mm 1
5.25" ODD M3X4.5mm 4
3.5" HDD Bracket M3X4.5mm 4
2.5" HDD Bracket M3X4.5mm 4
2nd CPU Support Bracket #6-32X1/4 inches 2
2nd CPU Board #6-32X1/4 inches 5
UPI Fixed Bracket M3X5.0mm 1
CPU Cooler T-30 torx bolt 4
Liquid Cooler Module
#6-32 UNC X6.0mm
M3X5.0mm
#6-32X1/4 inches
#6-32 UNC X3.5mm
T-30 torx bolt
2
2
4
6
4
Recommended tools
The procedures in this document may require the following tools:
● Phillips #0 screwdriver
● Phillips #1 screwdriver
● Philips #2 screwdriver
● Plastic scribe-Recommended for field technician
● T-30 torx screwdriver
Power supply unit (PSU)
Removing the PSU
1. Follow the procedure in Before working inside your computer.
2. Disconnect the power cable from the system.
3. Press the PSU release latch [1] and slide the power supply away from the system [2].
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Installing the PSU
1. Slide in the power supply unit to the PSU slot on the system.
2. Connect the power cable to the system.
3. Follow the procedure in After working inside your computer
Side cover
Removing the side cover
1. Follow the procedure in Before working inside your computer.
CAUTION:
side cover is removed while the system is on.
2. To remove the side cover:
3. Press the latch
The system will not power on while the side cover is off. Also, the system will shut down if the
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4. Pull the latch [1] upward and rotate it to release the cover [2].
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5. Lift the cover to remove it from the system.
Installing the side cover
1. First hold and align the bottom of the side cover to the chassis.
2. Ensure that the hook on the bottom of the side cover snaps into the notch on the system.
3. Press the system cover until it clicks into place.
CAUTION:
cover is removed while the system is on.
4. Follow the procedure in After working inside your computer .
The system will not power on without the side cover. Also, the system will shut down if the side
Front bezel
Removing the front bezel
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
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3. To remove the front bezel:
a. Press the latch and pry the retention tabs to release the front bezel from the system.
b. Rotate the bezel forward and lift the front bezel away from the system.
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Installing the front bezel
1. Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system.
2. Rotate the bezel forward and press the front bezel until the tabs click into place.
3. Follow the procedure in After working inside your computer.
Hard Disk Drive bezel
Removing HDD bezel
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
3. To remove the HDD bezel:
a. Press the blue unlock button [1] on the edge of ODD bay.
b. Slide the latch [2] to the unlock position, on the front I/O bezel.
c. Rotate forward and lift the HDD bezel [3] away from the system.
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Installing HDD bezel
1. Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system.
2. Press the blue lock button on the left edge of the ODD bay to secure the bezel to the system.
3. Install the side cover.
4. Follow the procedure in After working inside your computer.
Hard disk drive assembly
Removing the HDD carrier
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
NOTE: Do not remove the side cover, if the front I/O bezel is unlocked.
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b. HDD bezel
3. To remove the HDD carrier:
a. Press the release button [1] to unlock the latch [2].
b. Pull the latch to slide the carrier out of the HDD slot.
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Installing the HDD carrier
1. Slide the carrier into the drive bay until it clicks into place.
CAUTION: Ensure that the latch is open before installing the carrier.
2. Lock the latch.
3. Install the following components:
a. HDD bezel
b. side cover
4. Follow the procedure in After working inside your computer.
Removing the HDD
1. Follow the procedure in Before working inside your computer.
2. Remove the following:
a. side cover
b. HDD bezel
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c. HDD carrier
3. To remove the 3.5 inch HDD:
a. Expand one side of the carrier.
b. Lift the hard drive out of the carrier.
4. To remove the 2.5 inch HDD:
a. Expand two sides of the carrier.
b. Lift the hard drive out of the carrier.
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Installing the HDD
1. Insert the HDD to its slot in the HDD bracket with the connector end of the hard drive towards the back of the HDD carrier.
2. Slide the HDD carrier back into the hard drive bay.
3. Install the following:
a. HDD carrier
b. HDD bezel
c. side cover
4. Follow the procedure in After working inside your computer
NVMe Flexbay
Removing the NVMe Flexbay
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
NOTE: Do not remove the side cover, if the front I/O bezel is unlocked.
b. HDD bezel
3. To remove the NVMe flexbay:
a. Press the release button [1] to unlock the latch [2].
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b. Pull the latch to slide the carrier out of the HDD slot.
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4. To remove the SSD carrier from the NVMe flexbay:
a. Press the release button to slide the M.2 SSD carrier out of the NVMe flexbay.
b. Pull the M.2 SSD carrier out of the NVMe flexbay.
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5. To remove the SSD from the SSD carrier:
a. Remove the screws on either side of the SSD.
b. Remove the screw from the top of the SSD carrier.
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c. Slide the SSD cover from the top of the carrier.
d. Slide the SSD out of the M.2 slot on the carrier.
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Installing the NVMe flexbay
1. To install the SSD in the carrier:
a. Remove the dummy SSD blank from the SSD carrier.
b. Peel off the tape from the SSD carrier.
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c. Peel off the adhesive tape from the SSD carrier cover.
2. Install the SSD in the carrier
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3. Replac the two side screws and the central screw.
4. To install the SSD carrier slide the carrier in the NVMe flexbay until it clicks in place.
5. Slide the carrier into the drive bay until it clicks into place.
CAUTION: Ensure that the latch is open before installing the carrier.
6. Lock the latch.
7. Install the following components:
a. HDD bezel
b. side cover
8. Follow the procedure in After working inside your computer.
Slim Optical Disk Drive
Removing the slim ODD
1. Follow the procedure in Before working inside the computer.
2. Remove the side cover.
3. To remove the slim ODD:
a. Remove the screw [1] that secures the slim ODD and push the slim ODD [2] out of the chassis.
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b. Slide the slim ODD out of the system.
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Installing the slim ODD
1. Slide the slim ODD into the slot on the chassis.
2. Tighten the screw to secure the slim ODD to the chassis.
3. Install the side cover.
4. Follow the procedure in After working inside your computer.
Front input and output bezel
Removing front input and output bezel
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. front bezel
3. To remove the front input and output(I/O) bezel:
a. Pry the four retention tabs[1] from the chassis and push the bezel out from the chassis[2].
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b. Lift the bezel from the chassis.
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Installing front input and output bezel
1. Hold the input and output(I/O) bezel and ensure that the hooks on the bezel snap into the notches on the system.
2. Press the retention tabs and secure them to the chassis.
3. Install the :
a. front bezel
b. side cover
4. Follow the procedure in After working inside your computer.
5.25 inch ODD bracket
Removing the 5.25 ODD bracket
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. front bezel
3. To remove the ODD bracket:
a. Remove the ODD filler from the chassis.
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b. Remove the five screws[1,2] that secure the bracket to the chassis.
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c. Slide the ODD bracket toward the rear of the system and lift it away from the chassis.
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Installing the 5.25 ODD bay
1. Place the ODD bracket into the system slot.
2. Replace the (6-32 X 6.0mm) screws.
3. Place the ODD filler back into the slot.
4. Install the:
a. front bezel
b. side cover
5. Follow the procedure in After working inside your computer
Front input and output panel
Removing front input and output panel
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. front bezel
c. front input and output bezel
d. 5.25 inch ODD bracket
3. To remove the front input and output(I/O) panel:
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a. Disconnect the intrusion switch cable [1], USB 3.1 cable [2], front I/O power cable [3], USB 3.1 cable [4], Speaker cable
[5], Audio cable [6]
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end.
Pulling the cable wires may loosen them from the connector.
b. Remove the screw that secures the front I/O panel to the chassis.
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c. Slide the I/O panel out of the chassis.
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Installing front input and output panel
1. Insert the input and output(I/O) panel onto its slot in the system.
2. Slide the panel to secure the hooks into the chassis hole.
3. Tighten the screw to secure the front I/O panel to the chassis.
4. Connect the following cables:
● intrusion switch cable
● USB 3.1 cable
● front I/O power cable
● front I/O power cable
● USB 3.1 cable
● speaker cable
● audio cable
5. Install the:
a. front input and output bezel
b. 5.25 inch ODD bracket
c. front bezel
d. side cover
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6. Follow the procedure in After working inside your computer.
Input and output panel bracket
Removing input and output panel bracket
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. front bezel
c. front input and output bezel
d. 5.25 inch ODD bracket
e. front input and output panel
3. To remove the input and output(I/O) panel bracket:
a. Remove the two screws.
b. Slide the I/O module out of the bracket.
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Installing input and output panel bracket
1. Insert the input and output(I/O) panel into the metal bracket.
2. Replace the screws to secure the I/O panel bracket to the I/O panel.
3. Install the:
a. front input and output panel
b. front input and output bezel
c. 5.25 inch ODD bracket
d. front bezel
e. side cover
4. Follow the procedure in After working inside your computer.
VROC module
Removing the VROC module
Plug-out the VROC module from the system board in the upward direction.
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Installing the VROC module
Plug-in the VROC module to the system board.
Intrusion switch
Removing the Intrusion switch
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. front bezel
c. 5.25 inch ODD bracket
3. To remove the intrusion switch:
a. Disconnect the intrusion cable [1] from the I/O module.
b. Remove the screw [2] that secures the intrusion switch to the chassis.
c. Lift the intrusion switch and remove it from the chassis.
NOTE: The system will not power on without the intrusion switch installed.
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Installing the intrusion switch
1. Place the intrusion switch into the slot in the system chassis.
2. Replace the screw and secure the switch to the chassis.
3. Connect the cable to the system board.
4. Install the:
a. 5.25 inch ODD bracket
b. front bezel
c. side cover
5. Follow the procedure in After working inside your computer.
Internal chassis speaker
Removing the internal chassis speaker
1. Follow the procedure in Before working inside your computer.
2. Remove the: .
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a. side cover
b. front bezel
c. 5.25 inch ODD bracket
3. To remove the internal chassis speaker:
a. Disconnect the speaker cable [1] from the front I/O module.
b. Press the speaker securing tabs [2], then pull to release it from the system.
c. Gently push the speaker [3] with its cable out of the system.
Installing the internal chassis speaker
1. Press and hold the tabs on either side of the intrusion speaker, and slide the speaker module into the slot to secure it to the
system.
2. Connect the internal chassis speaker cable to the connector on the system chassis.
3. Install the:
a. 5.25 inch ODD bracket
b. front bezel
c. side cover
4. Follow the procedure in After working inside your computer
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Air shroud
Removing the air shroud
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover
3. To remove the air shroud:
a. Holding the shroud at both the ends, press the tabs[1] and then lift the shroud[2] from the system.
Installing the air shroud
1. Place the shroud into its position and make sure that the tab fits into the system.
2. Align the shroud to its locking tab.
3. Press down the shroud until it clicks into place.
4. Install the side cover.
5. Follow the procedure in After working inside your computer.
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Memory
Removing the memory module
1. Follow the procedure in Before working inside your computer.
2. Remove the following:
a. side cover
b. air shroud
3. Press the memory module retention tabs on each side of the memory module.
4. Lift the memory module out of the memory slot on the system board.
WARNING: Rotating the memory module out of the slot will cause damage to the memory module. Ensure to
pull it straight out of the memory module slot.
Installing the memory module
1. Align the notch on the memory module with the tab on the memory module connector.
2. Insert the memory module into the memory module slot.
3. Press the memory module firmly until the retention tabs click into place.
NOTE:
Do not pull the retention levers up. Always press down firmly on the module until the levers lock into place
unassisted.
4. Install the:
a. air shroud
b. side cover
5. Follow the procedure in After working inside your computer
Graphical processing unit(GPU)
Removing the GPU
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
3. To remove the GPU:
a. Disconnect the power cable [1] from the GPU card.
NOTE: Not all GPU cards will have power cable, may not apply to all systems.
b. Press and rotate the blue clips backward [2], to unlock the filler bracket.
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c. Lift the GPU from the PCIe slot on the system board.
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Installing the GPU
1. Align and place the GPU to the PCIe slot on the system board.
2. Press it down so that it is securely seated on the slot.
3. Connect the power cable to the GPU.
4. Lock both the blue clips forward on the filler bracket to secure the GPU to the system board.
5. Install the side cover.
6. Follow the procedure in After working inside your computer.
Coin cell battery
Removing the coin cell battery
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. graphical processing unit(GPU)
3. To remove the coin cell battery:
a. Press the release latch [1] away from the battery to allow the battery to pop-up from the socket [2].
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b. Lift the coin-cell battery out of the system board.
Installing the coin cell battery
1. Place the coin-cell battery into its slot on the system board.
2. Press the coin-cell battery with positive (+) side facing up until the release latch springs back into place and secures it to the
system board.
3. To install:
a. graphical processing unit (GPU)
b. side cover
4. Follow the procedure in After working inside your computer.
System fan
Removing the System fan
1. Follow the procedure in Before working inside your computer .
2. Remove the:
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a. side cover
b. air shroud
c. front bezel
d. 5.25 inch ODD bracket
e. graphical processing unit(GPU)
3. To remove the system fan:
a. Press the connector tab and disconnect the two fan cables from the system board.
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the connector end.
Pulling on the cable wires may loosen them from the connector.
b. Remove the screws [1] securing the system fan to the system board and lift the system fan up [2] .
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Installing the system fan
1. Align the system fan to its slot on the system board and secure it with the 3 screws.
2. Connect the fan cables to the slot on the system board.
3. Install the:
a. graphical processing unit(GPU)
b. 5.25 ODD bracket
c. front bezel
d. air shroud
e. side cover
4. Follow the procedure in After working inside your computer.
Fan bracket
Removing the fan from the fan bracket
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. system fan
3. To remove the fan from the fan bracket:
a. Slide out the four rubber grommets for each fan from the fan chassis [1].
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b. Lift the fan and remove it from the fan assembly [2].
Installing the fan into the fan bracket
1. Place the fan into the fan bracket.
2. Tighten the grommets that secure the fan to the fan bracket.
3. Install the:
a. system fan
b. side cover
4. Follow the procedure in After working inside your computer
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PCIe holder
Removing PCIe holder
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. graphical processing unit(GPU)
3. To remove the PCIe holder:
a. Disconnect the two power cables from the cable slot in the PCIe holder [1].
b. Press the PCIe holder securing clip and slide the holder [2] out of the chassis.
Installing the PCIe holder
1. Align and place the PCIe holder to the system chassis.
2. Press the holder back until it clicks to the system.
3. Connect the two power cables to the cable slots in the holder.
4. Install the:
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a. graphical processing unit(GPU)
b. side cover
5. Follow the procedure in After working inside your computer.
Rear system fan
Removing the rear system fan
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. processor heat sink module(PHM)
3. To remove the rear system fan:
a. Disconnect the two fan cables [1] from the system board.
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the connector end.
Pulling on the cable wires may loosen them from the connector.
b. Unroute the cable from the cable holder [2] on the PSU bracket.
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c. Remove the screws [1].
d. Press the tab[2] to detach the fan from the system.
e. Rotate the fan forward and lift it away from the system.
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Installing the rear system fan
1. Insert the fan assembly on one side to align it with the screw tab on the PSU bracket.
2. Press the assembly on the other side to align it with the screw tab on the PCI bracket.
3. Tighten the two screws to secure it with the system.
4. Connect the two fan cables to the system board.
5. Install the:
a. processor heat sink module(PHM)
b. side cover
6. Follow the procedure in After working inside your computer.
Front system fan
Removing the front system fan
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. front bezel
c. PCIe holder
d. graphical processing unit (GPU)
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3. To remove the front system fan:
a. Unroute the following cables from the card holder [5]:
● SATA 0,1 cable [1]
● SATA 2, 3, 4, 5 cable [2]
● ODD 0, 1 cable [3]
● USB 3.1 cable [4]
NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end.
Pulling the cable wires may loosen them from the connector.
b. Unroute the fan cable [1] from the system board.
c. Remove the screw [2] that secure the rear system fan to the chassis.
d. Lift the fan to release it from the retention slot in the system chassis [3].
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Installing the front system fan
1. Align the front system fan to its retention slot in the system chassis.
2. Replace the screw that secures the front system fan to the chassis.
3. Connect the fan cable to the system board.
4. Route the following cables through the cable holder and connect to the system board:
● SATA 2, 3, 4, 5 cable
● SATA 0, 1 cable
● ODD 0, 1 cable
● USB 3.1 cable
5. Install the:
a. PCIe holder
b. graphical processing unit (GPU)
c. front bezel
d. side cover
6. Follow the procedure in After working inside your computer.
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Processor heat sink module
Removing the processor heat sink module
1. Follow the procedure in Before working inside your computer.
NOTE: Ensure that you have Torx 30 screwdriver to remove the processor heat sink module (PHM).
2. Remove the:
a. side cover
b. air shroud
3. To remove the heat sink:
a. Remove the four heat sink screws [1], in the diagonal order (4, 3, 2, 1).
b. Lift the heat sink away from the CPU slot on the system board.
CAUTION: CPU will be removed with the heat sink.
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Installing the processor heat sink module
1. Place the heat sink on the CPU slot.
2. Replace the four screws in the diagonal order (1,2,3,4), to secure the heat sink to the system board.
3. Install the:
a. air shroud
b. side cover
4. Follow the procedure in After working inside your computer.
Removing the CPU
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. air shroud
c. processor heat sink module
3. To remove the central processing unit (CPU):
a. Hold the processor heat sink module upside down.
b. Pry the two processor carrier latchs [1] from the processor heat sink module.
c. Press the other two carrier latchs [2] of the processor carrier and remove it from the slot in the heat sink.
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d. Use a torx screwdriver to pry the CPU off the processor heat sink module. Place the blade between the clip and the
CPU.
NOTE: A flatbed screwdriver or plastic scribe can also be used as well.
e. Unlatch the CPU from the two keying latches on the processor carrier and gently lift the CPU.
NOTE: Avoid touching the CPU contacts with your fingers.
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Installing the CPU
1. Orient the processor carrier so that the smooth (logo-less) side of the carrier is facing up and the triangle mark on the
carrier is on the bottom left hand corner.
2. Align the processor with the carrier so that the triangle mark on the top side of the processor is aligned with the triangle
mark on the carrier.
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3. Flip both the processor and the carrier over so that the pins on the processor and the logo side of the carrier are facing up.
4. Carefully insert the processor into the carrier so that it is secured by the hooks on the upper and lower side of the carrier.
NOTE:
After inserting the processor into the carrier, check to see whether the small triangle on the processor aligns
with the triangle on the carrier. If they are not aligned repeat the preceding steps.
5. Align the processor and carrier assembly with the heat sink so that the triangle marks on the processor and carrier are
aligned with the triangle mark on the top side of the heat sink (captive screw #2).
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6. Insert the processor and carrier assembly into the heat sink so that the hooks on the four corners of the carrier are locked
into the openings of heat sink.
NOTE: After inserting the processor and carrier assembly into the heat sink, double check to see whether the triangle
on the carrier is located on the bottom right corner of the heat sink (when the bottom side of the heat sink is facing up).
7. Install the processor and heat sink onto the central processing unit (CPU) socket and then secure the four captive screws
on the heat sink to the system board in sequential order (1 > 2 > 3 > 4).
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8. Install the:
a. heat sink
b. air shroud
c. side cover
9. Follow the procedure in After working inside your computer
Removing the 2nd Processor and expansion card
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
3. To remove the central processing unit (CPU):
a. Remove the air shroud.
b. Loosen the screws [1] and remove the heatsink assembly along with the processor
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c. Disconnect the power cable from the expansion card
d. Press and release the expansion card latch
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e. Lift and remove the expansion card from the computer
4. To remove the CPU0 and the heatsink assembly
a. Remove the air shroud on the CPU0
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b. Remove the screw securing the metal bracket to the chassis
c. Disconnect the HDD and ODD cable and remove the metal separator from the system
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d. Loosen the heatsink screws from the system board
e. Disconnect the fan cable from the system board
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f. Lift and remove the CPU0 along with heatsink from the computer
5. To remove the processor from the heatsink assembly
a. Press and release the latch that secures the CPU to the heatsink assembly
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b. Pry the securing tabs to release the processor from the heatsink assembly
Installing the 2nd Processor and expansion card
1. To install the processor on the heatsink assembly:
a. Apply thermal gel on the processor.
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b. Replace the processor on the heatsink assembly
c. Press the latch to secure the processor on the heatsink assembly
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2. Install the CPU 0 and the heatsink assembly
a. Install the CPU 0 preassembled with the heatsink assembly on the system board
b. Connect the fan cable for CPU 0 to the system board
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c. Tighten the heatsink screws to the system board
d. Remove the cap from the CPU 1 connector(in upgrading scenarios
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e. Pass the hard drive and optical drive cable through the metal separator.
f. Replace the screw and secure the metal separator to the chassis
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g. Replace the air shroud for the CPU 0
3. To install the CPU1 and the expansion card
a. Replace the expansion card on the computer
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b. Press and secure the expansion card latch
c. Connect the power cable to the expansion card
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d. Install the heatsink assembly pre-assembled with the CPU1 and tighten the screws [1]
e. Install the heatsink assembly pre-assembled with the CPU1 and tighten the screws [1]
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4. Install the side cover
5. Follow the procedure in After working inside your computer
System board
Removing system board
1. Follow the procedure in Before working inside your computer.
2. Remove the:
a. side cover
b. air shroud
c. GPU
d. memory module
e. system fan
f. rear system fan
g. PHM
h. PCIe card holder
3. To remove the system board:
a. Pull and remove the bracket [1] from the system board.
b. To remove the system fan fixed bracket, remove the screw [2] that secure the fixed bracket to the system board.
c. Lift the system fan fixed bracket from the system board [3].
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d. Disconnect the following cables from the system board connectors:
● audio cable [1]
● power cable [2]
● cable holder [3]
● power control cable [4]
● 24 Pin power cable [5]
● front I/O panel [6]
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e. Disconnect the following cables:
● SATA 2, 3, 4, 5 cable [1]
● SATA 0,1 cable [2]
● ODD 0, 1 cable [3]
● USB 3.1 cable [4]
● Front system fan cable [5]
NOTE:
Do not pull the connector by the cable wires . Instead, disconnect the cable by pulling on the connector end.
Pulling on the cable wires may loosen them from the connector.
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f. Remove the screws that secure the system board to the chassis.
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g. Slide the system board towards HDD bracket module to detach it from the system.
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h. Lift the system board up to remove it from the chassis.
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Installing the system board
1. Align and place the system board into the chassis.
2. Slide the system board to its position.
3. Replace the screws to secure the system board to the chassis.
4. Place the system fan fixed bracket and replace the single screw on the system board.
5. Connect the following cables:
● audio cable
● power cable
● power control cable
● 24Pin power cable
● front I/O panel
● SATA cables
● ODD cables
● USB 3.1 cables
● Front system fan cable
6. Install the:
a. PCIe holder
b. memory module
c. system fan
d. rear system fan
e. PHM
f. air shroud
g. GPU
h. side cover
7. Follow the procedure in After working inside your computer.
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System board components
The following image displays the system board components.
1. Slot 6 PCI 2. Slot PCI 3x16
3. Memory slots 4. CPU0
5. Memory slots 6. Front panel audio port
7. Power CPU port 8. Rear fan 0 port
9. HDD fan port 10. Rear fan 1 port
11. PCIE1 12. PCIE0
13. Power control port 14. Piezo speaker
15. CPU fan 0 16. System fan 2
17. System fan 1 18. CPU1 board connector
19. Coin cell battery 20. Thermal HDD port
21. Power port 22. Power remote
23. USB 2_INT 24. Front panel power connector
25. System fan 0 26. USB 2_flex
27. Front panel USB3.2 port 28. Front panel USB3.1
29. SATA 0, 1, 2, 3, 4, 5 and ODD 0, 1 ports 30. VROC_key
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Technology and components
This chapter details the technology and components available in the system.
Topics:
• Memory configuration
• Technologies list
• MegaRAID 9440-8i and 9460-16i controller
• Teradici PCoIP
Memory configuration
This section provides information about the memory configuration for the Dell Precision Tower 7820 systems.
The following table illustrates the memory configuration and population rules for the Dell Precision Tower 7820:
4
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Technologies list
This section provides information about the technologies that comes with the Dell Precision 7820 Tower.
The following table lists the basic of technologies that are available on the Dell Precision7820 Tower systems for Dell internal
users only.
Table 2. Technologies list
No. Category Technology Browser Path
1 Chipset Intel C620 Series Chipset
(C621)
2 Processor
3 Memory DDR4
4 Audio Integrated Realtek ALC3234
● Intel Xeon Platinum 81xx
Processor
● Intel Xeon Gold 61xx
Processor
● Intel Xeon Gold 51xx
Processor
● Intel Xeon Silver 41xx
Processor
● Intel Xeon Bronze 31xx
Processor
● Intel Xeon Gold 52xx
processors
● Intel Xeon Silver 42xx
processors
● Intel Xeon Bronze 32xx
processors
● Intel Xeon Platinum 82xx
processors
● Intel Xeon Gold 62xx
processors
High Definition Audio Codec (2
Channel)
5 Network NIC Integrated RJ45
6 Graphics Radeon Pro WX
NVIDIA
92 Technology and components
● 9100
● 7100
● 5100
● 4100
● 3100
● 2100
● 3200
● Quadro GP100
● Quadro P6000
● Quadro P5000
● Quadro P4000
● Quadro P2000
● Quadro P1000
● Quadro P600
● Quadro P400
● Quadro 8000
● Quadro 2200
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Table 2. Technologies list (continued)
No. Category Technology Browser Path
● Quadro P620
● Quadro GV100
● NVS 310
● NVS 315
● Quadro RTX 4000
● Quadro RTX 5000/6000
● GeForce RTX 2080 B
7 Storage SATA
SAS
Dell UltraSpeed Quad (PCIE
M.2 Interposer)
Dell UltraSpeed Duo (PCIE M.2
Interposer)
9 Remote Solutions 1-1 Teradici PCoIP
● CLIENT: Dell or other Branded Zero Client (TERA Gen 2)
(Dell-Wyse P25) DUAL Monitor Support
● HOST: PCIe x1 PCoIP Dual Host Card (TERA Gen 2)
● CLIENT: Dell or other Branded Zero Client (TERA Gen 2)
(Dell-Wyse P45 ) QUAD Monitor Support
● HOST: PCIe x1 PCoIP Quad Host Card (TERA Gen 2)
● Support Dual Terra Card configurations
NOTE: For further information about the Teradici PCoIP
Card host driver installation, see Teradici PCoIP.
MegaRAID 9440-8i and 9460-16i controller
Small and medium businesses (SMBs) deploying entry-level server platforms and workstations need affordable, reliable storage
solutions. The MegaRAID Tri-Mode Storage Adapter is a 12Gb/s SAS/SATA/PCIe (NVMe) controller card that addresses these
needs by delivering proven performance and RAID data protection for a range of non-business crticial applications. The
MegaRAID Tri-Mode storage adapters bring NVMe performance benefits to the storage tier by providing connectivity and data
protection for SAS/SATA interfaces. Based on the dual-core SAS3516 or SAS3508 RAID on Chip (ROC) and 72-bit DDR4-2133
SDRAM, these controllers provide bandwidth and IOPS performance increases and are ideal for high-end servers utilizing
internal storage or connecting to large-scale external storage enclosures.
NOTE: The MegaRAID 9440 and 9460 controllers are only supported when using Intel Xeon W Series CPUs.
Tri-Mode SerDes Technology enables operation of NVMe, SAS, or SATA storage devices in a single drive bay. All the 3 modes
concurrently serving NVMe, SAS, and SATA drives can be operated by a single controller. The controller negotiates between the
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speeds and protocols to seamlessly work with any of the three types of storage devices. Tri-Mode support provides a nondisruptive way to evolve existing data center infrastructure. By upgrading to a tri-mode controller, users can expand beyond
SAS/SATA and use NVMe without major changes to other system configurations. The MegaRAID Tri-Mode storage adapters
support both REFCLK and SRIS based NVMe x1, x2, and x4 devices.
Key Features:
● Tri-Mode SerDes Technology enables the operation of NVMe, SAS or SATA devices in a single drive bay, allowing for endless
design flexibility
● Supports 12, 6, and 3 Gb/s SAS and 6, 3 Gb/s SATA data transfer rates
● Up to 8 PCIe links. Each link supporting x4, x2, or x1 link widths, supporting 8.0 GT/s (PCIe Gen3) per lane
● SFF-9402 Compliant, Connector Pin-out
● SFF-8485 Compliant, SGPIO
● Fits into rack-mounted servers with low-profile form factor and side-mounted SAS connectors
● Support critical, high-bandwidth applications with PCIe 3.1 connectivity
● CacheVault flash back-up at power fail. Supports bad block management
● Balance protection and performance for critical applications with RAID levels 0, 1, 5, 6, 10, 50, and 60
Table 3. Features of MegaRAID 9440-8i and 9460-16i controller
9440-8i 9460-16i
Ports 8 internal 16 internal
Connectors 2 x SFF8643 4 x SFF8643 x4
Storage Interface Support
SATA: Eight x1
SAS: One x8, Two x4, Four x2, Eight x1
NVMe: Two x4, Four x2, Four x1
SATA: Sixteen x1
SAS: Two x8, Four x4, Eight x2, Sixteen
x1
NVMe: Four x4, Eight x2, Eight x1
Max Devices Per Controller
Cache Memory N/A 4 GB 2133 MHz DDR4 SDRAM
94 Technology and components
SAS/SATA: 64
NVMe: 4
SAS/SATA: 240
NVMe: 24
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Table 3. Features of MegaRAID 9440-8i and 9460-16i controller (continued)
9440-8i 9460-16i
I/O Processor / SAS Controller SAS3408 SAS3516
Host Bus Type PCIe 3.1 x8 PCIe 3.1 x8
Cache Protection N/A
Physical Dimensions 6.127” x 2.712” (155.65 mm x 68.90 mm) 6.127” x 2.712” (155.65 mm x 68.90 mm)
Maximum Operating Conditions
MTBF (Calculated) >3,000,000 hours at 40C >3,000,000 hours at 40C
Operating Voltage +12V +/-8%; 3.3V +/-9% +12V +/-8%; 3.3V +/-9%
Hardware Warranty 3 years; with advanced replacement
MegaRAID Management Suite
Operating:
10°C to 55°C
20 to 80% non-condensing
Airflow: 300 LFM
Storage:
-45°C to 105°C
5 to 90% non-condensing
option
LSI Storage Authority (LSA)
StorCLI (command-line interface),
CTRL-R (BIOS configuration utility), HII
(UEFI Human Interface Infrastructure)
CacheVault
CVPM05
Operating:
10°C to 55°C
20 to 80% non-condensing
Airflow: 300 LFM
Storage:
-45°C to 105°C
5 to 90% non-condensing
3 years; with advanced replacement
option
LSI Storage Authority (LSA)
StorCLI (command-line interface),
CTRL-R (BIOS configuration utility), HII
(UEFI Human Interface Infrastructure)
Regulatory Certifications
OS Support Microsoft Windows, VMware vSphere/
USA (FCC 47 CFR part 15 Subpart B,
class B); Canada (ICES -003, Class B);
Taiwan (CNS 13438); Japan (VCCI V-3);
Australia/New Zealand (AS/NZS CISPR
22); Korea (RRA no 2013-24 & 25);
Europe (EN55022/EN55024);
Safety: EN/IEC/UL 60950; RoHS; WEEE
ESXi, Red Hat Linux, SuSe Linux, Ubuntu
Linux, Oracle Linux, CentOS Linux,
Debian Linux, Fedora, and FreeBSD.
Contact Oracle support for Oracle
Solaris driver or software support.
Teradici PCoIP
This section provides an overview of the host driver installation process.
Installing the Teradici PCoIP Card Host Dual/Quad
Install the PCoIP host driver software from dell.com/support.
USA (FCC 47 CFR part 15 Subpart B,
class B); Canada (ICES -003, Class B);
Taiwan (CNS 13438); Japan (VCCI V-3);
Australia/New Zealand (AS/NZS CISPR
22); Korea (RRA no 2013-24 & 25);
Europe (EN55022/EN55024);
Safety: EN/IEC/UL 60950; RoHS; WEEE
Microsoft Windows, VMware vSphere/
ESXi, Red Hat Linux, SuSe Linux, Ubuntu
Linux, Oracle Linux, CentOS Linux,
Debian Linux, Fedora, and FreeBSD.
Contact Oracle support for Oracle
Solaris driver or software support.
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NOTE: You cannot upgrade the PCoIP host driver software while a VMware View-brokered PCoIP session is active
between a host workstation or host PC and VMware View client. Doing this will result in losing access to your mouse and
keyboard when the driver software is removed.
To upgrade the PCoIP host driver software in this type of deployment, do one of the following:
● Connect to the host from a zero client.
● Upgrade the software while connecting to the host through another desktop-remoting protocol such as RDP or VNC.
Installing the PCoIP Host Driver Software on a Host PC:
1. Download the PCoIP host driver software from the Teradici Support site (click Current PCoIP Product and Releases).
2. Log in to the administrative web interface for the host card.
3. From the Configuration > Host Driver Function menu, enable the Host Driver Function.
4. Restart the host PC.
5. Install the PCoIP host software package appropriate for the operating system installed on the host PC. You can start the
install process by double-clicking the installer:
a. 64 bit: PCoipHostSoftware_x64-v4.3.0.msi (or later)
6. When the Welcome screen appears, click Next.
7. Accept the terms, and then click Next.
8. Ensure that the installation location is correct, and click Next.
9. Click Install.
NOTE: For Windows 7, when the driver is installed, a Windows Security dialog may appear. Click Install to continue
with the installation. To keep this dialog box from appearing in the future, select Always trust software from Teradici
Corporation.
10. If prompted, restart the operating system; otherwise, skip this step. When restarted, the host driver software installation
process continues when the OS boots up. Click Install to continue.
11. Click Finish to complete the installation.
Power management cable configuration for Teradici PCoIP Portal and
Host Card
If the Dell Precision Workstation comes equipped with the optional Teradici PCoIP Portal and Host Card, make sure the power
management cable on the Teradici card is connected properly on the system board. The power management cable from the
Teradici card must be plugged into the correct Power remote connection on the system board. Refer the below image for an
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example of the Power remote connector labeled 22 on the system board diagram:
Make sure the power management cable from the Teradici card is not plugged into either the two-pin Clear CMOS or Clear
PSWD jumpers.
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Plugging the power management cable into the Clear CMOS jumper will cause the BIOS to reset when sending a remote restart
request to the Teradici card. You will then have to reset the time and BIOS settings.
If the power management cable from the Teradici card is plugged into the Clear PSWD jumper, then the BIOS password will be
cleared and a new one will need to be configured.
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Topics:
• System specifications
• Memory specifications
• Video specifications
• Audio specifications
• Network specifications
• Card slots
• Storage specifications
• External connectors
• Power specifications
• Physical specifications
• Environmental specifications
• CPU utilization matrix for AEP DIMM
System specifications
5
System specifications
Feature
Processor type
Total cache Upto 38.5 MB
Specification
● Intel Xeon Platinum 81xx processors
● Intel Xeon Gold 51xx processors
● Intel Xeon Gold 61xx processors
● Intel Xeon Silver 41xx processors
● Intel Xeon Gold 52xx processors
● Intel Xeon Silver 42xx processors
● Intel Xeon Bronze 32xx processors
● Intel Xeon Platinum 82xx processors
● Intel Xeon Gold 62xx processors
Memory specifications
Features
Type DDR4 ECC
Speed Up to 2933 MHz
Connectors 12 DIMM Slots
Capacity 6 channel memory up to 768 GB 2933 MHz DDR4 ECC memory with dual CPUs
Maximum
memory
Specifications
768 GB
System specifications 99
Page 100
Video specifications
Features Specifications
Graphic card
● Radeon Pro WX 9100
● NVIDIA Quadro GP100
● NVIDIA Quadro P6000
● NVIDIA Quadro P5000
● Radeon Pro WX 7100
● Radeon Pro WX 5100
● Radeon Pro WX 4100
● NVIDIA Quadro P4000
● NVIDIA Quadro P2000
● Radeon Pro WX 3100
● Radeon Pro WX 2100
● NVIDIA Quadro P1000
● NVIDIA Quadro P600
● NVIDIA Quadro P400
● NVIDIA NVS 310
● NVIDIA NVS 315
● NVIDIA Quadro RTX 4000
● NVIDIA Quadro RTX 5000/6000
● NVIDIA GeForce RTX 2080 B
Audio specifications
Features
Type High Definition Audio Codec (2 Channel)
Controller Integrated Realtek ALC3234
Internal Speaker
Power Rating
Internal
microphone
support
Specifications
2W
no
Network specifications
Features
Integrated
Optional
Specifications
Intel i219 Gigabit Ethernet controllers with Intel Remote Wake UP, PXE and Jumbo frames support
● Intel i210 10/100/1000 single port PCIe (Gen 1 x 1) gigabit network card.
● Intel X550-T2 10GbE dual port PCIe (Gen 3 x 4) network card
● Aquantia AQN-108 2.5Gbit/5Gbe single port PCIe (Gen 3 x 4) network card.
Card slots
Features
Type PCIe Gen 3
100 System specifications
Specifications
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