Dell Precision 360 User Manual [en, es, fr]

Dell Precision™ Workstation 360

Setup and Quick Reference Guide

Models: DHM and WHM

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Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

Abbreviations and Acronyms

For a complete list of abbreviations and acronyms, see the “Glossary” in the User’s Guide.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and Dell Precision are trademarks of Dell Computer Corporation; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

Models: DHM and WHM

February 2003 P/N D0732 Rev. A00

Contents

Finding Information for Your Computer . . . . . . . . . . . . . . 5

Setting Up Your Computer

Monitor Connections

Completed Setup

. . . . . . . . . . . . . . . . . . . . . . . . . 16

Opening the Computer Cover

Inside Your Computer

Solving Problems

. . . . . . . . . . . . . . . . . . . . . . . . . 21

Resolving Software and Hardware Incompatibilities Using System Restore in Windows XP Using the Last Known Good Configuration in Windows 2000 When to Use the Dell Diagnostics Starting the Dell Diagnostics Beep Codes

. . . . . . . . . . . . . . . . . . . . . . . . . . 27

Error Messages System Lights

. . . . . . . . . . . . . . . . . . . . . . . . . 28

Diagnostic Lights

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Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . 33

Contents 3

4 Contents

Finding Information for Your Computer

Dell provides the following resource and support tools. Additional resources may be shipped with your computer.

What are you looking for? Find It Here

• A diagnostic program for my computer

• Drivers for my computer

•My User’s Guide

• My device documentation

• System board connectors

• Location of system board components

Drivers and Utilities CD (also known as the ResourceCD)

Documentation and drivers are already installed on your computer when shipped from Dell. You can use the CD to reinstall drivers, run the Dell Diagnostics, or access your documentation.

Readme files may be included on your CD to provide last-minute updates about technical changes to your computer or advanced technical-reference material for experienced users or technicians.

System Information Label

Located on the inside of your computer cover.

Setup and Quick Reference Guide 5

What are you looking for? Find It Here

• Warranty Information

Dell System Information Guide

• Safety Information

• How to remove and replace parts

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• Technical specifications

• How to configure system settings

• How to troubleshoot and solve problems

• Express Service Code and Service Tag

• Windows

License Label

• Latest drivers for my computer

• Answers to technical service and support questions

• Online discussions with other users and technical support

• Documentation for my computer including the Service Manual

User’s Guide Icon (Microsoft

Windows® 2000)

Double-click the User’s Guides icon on your desktop.

Windows XP Help and Support Center

Click the Start button and click Help and Support.

2 Click User’s and system guides and click User’s guides.

Express Service Code and Product Key Label

These labels are located on your computer.

Dell Support Website — support.dell.com

The Dell Support website provides several online tools, including:

• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses

• Community Forum — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, order status, warranty, and repair information

• Downloads — Drivers, patches, and software updates

• Reference — Computer documentation, product specifications, and white papers

6 Setup and Quick Reference Guide

What are you looking for? Find It Here

• Service call status and support history

• Top technical issues for my computer

• Frequently asked questions

• File downloads

• Details on my computer configuration

Dell Premier Support Website —

premiersupport.dell.com

The Dell Premier Support website is customized for corporate, government, and education customers. This website may not be available in all regions.

• Service contract for my computer

• How to use Windows XP

• Documentation for my computer

• Documentation for devices (such as a modem)

Windows XP Help and Support Center

1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem

and click the arrow icon.

3 Click the topic that describes your problem. 4 Follow the instructions on the screen.

• How to reinstall my operating system Operating System CD

After you reinstall the operating system using the Operating System Reinstallation CD, use the Drivers and Utilities CD to reinstall drivers for the devices that came with your computer.

The product key for your operating system is located on your computer.

Setup and Quick Reference Guide 7

Setting Up Your Computer

CAUTION: Before performing any of the procedures in this section,

follow the safety instructions in the System Information Guide.

NOTICE: If your computer has an expansion card installed (such as a network card), connect

the appropriate cable to the card, not to the connector on the computer back panel.

You must complete all steps to properly set up your computer. See the appropriate figures that follow the instructions.

1 Connect the keyboard and mouse.

NOTICE: Do not attempt to operate a PS/2 mouse and a USB mouse simultaneously.

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2 Connect the modem or network cable.

Insert the network cable, not the phone line, into the network connector. If you have an optional modem, connect the phone line to the modem.

NOTICE: Do not connect a modem cable to the network adapter. Voltage from telephone

communications can cause damage to the network adapter.

Connect the monitor.

Align and gently insert the monitor cable to avoid bending connector pins. Tighten the thumbscrews on the cable connectors.

NOTE: Some flat-panel displays and graphic cards support Digital Visual Interface (DVI). If

your monitor and card have DVI connectors, Dell recommends that you use DVI instead of VGA.

A second monitor is optional and requires a multimonitor graphics adapter card. To enable dual-monitor support, both monitors must be attached when the computer starts. See “Monitor Connections” on page 14 for more information on attaching two monitors.

4 Connect the speakers. 5 Connect power cables to the computer, monitor, and devices and insert the other ends

of the power cables to electrical outlets.

8 Setup and Quick Reference Guide

6 Verify that the voltage selection switch is set correctly for your location.

Your computer is equipped with one of the following:

• A fixed-voltage power supply — Computers with a fixed-voltage power supply do not have a voltage selection switch on the back panel and operate at only one voltage (see the regulatory label on the outside of the computer for its operating voltage).

• An auto-sensing voltage circuit — Computers with an auto-sensing voltage circuit do not have a voltage selection switch on the back panel and automatically detect the correct operating voltage.

• A manual voltage selection switch — Computers with a voltage selection switch on the back panel must be manually set to operate at the correct operating voltage.

NOTICE: To help avoid damaging a computer with a manual voltage selection switch, set the

switch for the voltage that most closely matches the AC power available in your location. For Japan, the voltage selection switch must be set to the 115-V position even though the AC power available in Japan is 100 V. Also, ensure that your monitor and attached devices are electrically rated to operate with the AC power available in your location.

Press the power buttons to turn on the computer and monitors.

See “Completed Setup” on page 16.

NOTE: Before you install any devices or software that did not ship with your computer, read the

documentation that came with the software or device, or contact the vendor to verify that the software or device is compatible with your computer and operating system.

Setup and Quick Reference Guide 9

Mini-Tower Setup — Without Expansion Cards

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keyboard

mouse

speakers

headphones

network

USB

10 Setup and Quick Reference Guide

Mini-Tower Setup — With Expansion Card

NOTE: For more information on setting up monitors with your specific graphics card,

see “Monitor Connections” on page 14.

monitor

flat-panel monitor

speakers

network

Setup and Quick Reference Guide 11

Desktop Setup — Without Expansion Cards

keyboard

mouse

speakers

headphones

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network

USB

12 Setup and Quick Reference Guide

Desktop Setup — With Expansion Cards

NOTE: For more information on setting up two monitors, see “Monitor Connections”

on page 14.

monitor

flat-panel monitor

speakers

network

Setup and Quick Reference Guide 13

Monitor Connections

For dual monitor capable cards with a single connector

Dual VGA Y Cable Adapter

Dual DVI Y Cable Adapter

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VGA

• This adapter cable can support one or two VGA monitors. The cable is color coded: blue for the primary monitor and black for an optional secondary monitor.

NOTICE: The Y Cable Adapter provided with your computer is unique to the graphics card in your computer.

Adapter cables from other graphics cards should not be used.

DVI

• This adapter cable can support one or two DVI monitors. The cable is color coded: blue for the primary monitor and black for an optional secondary monitor.

14 Setup and Quick Reference Guide

For dual-monitor capable cards with 1 DVI and 1 VGA connector

Single DVI/Single VGA

DVI

Dual VGA With VGA Adapter

VGA

• Use the appropriate connector when you connect

• Use the VGA adapter when you want to connect

to one or two monitors.

For dual-monitor capable cards with 2 DVI connectors

Dual DVI

DVI

• Use the DVI connectors to connect to one or two DVI monitors.

Dual DVI With One VGA Adapter

DVI

VGA

• Use the VGA adapter to connect a VGA monitor to one DVI connector.

VGA

to two VGA monitors.

Dual DVI With Two VGA Adapters

• Use two VGA adapters to connect two VGA monitors to the DVI connectors.

VGA

Setup and Quick Reference Guide 15

Completed Setup

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power

Microsoft Windows Product Key

16 Setup and Quick Reference Guide

Microsoft Windows Product Key

Opening the Computer Cover

CAUTION: Before performing any of the procedures in this section, follow the

safety instructions in the System Information Guide.

Shut down the computer through the Start menu.

2 Ensure that your computer and attached devices are turned off. If your computer and

attached devices did not automatically turn off when you shut down your computer, turn them off now.

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then

unplug it from the network wall jack.

Disconnect any telephone or telecommunication lines from the computer.

3 4 Disconnect your computer and all attached devices from electrical outlets, and then

press the power button to ground the system board.

5 If you have installed a padlock through the padlock ring on the back panel, remove the

padlock.

CAUTION: To guard against electrical shock, always unplug your computer from

the electrical outlet before opening the cover.

Lay the computer on its side as shown in the illustration.

NOTICE: Ensure that sufficient space exists to accommodate the open cover—at least 30 cm

(1 ft) of desktop space.

Open the computer cover.

– For the mini-tower, push the buttons on both ends and lift the cover open. – For the desktop, slide the cover release latch toward the power supply of the

computer. Raise the cover, and pivot it toward the front of the computer.

Setup and Quick Reference Guide 17

8 Ground yourself by touching an unpainted metal surface on the computer, such as the

metal at the back of the computer, before touching anything inside your computer.

While you work, periodically touch any unpainted metal surface on the computer to dissipate any static electricity that could harm internal components.

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18 Setup and Quick Reference Guide

Inside Your Computer

Mini-Tower Computer

power supply

padlock ring

power connector

removable media drive

floppy drive

hard drive

optional speaker

chassis intrusion switch

back-panel connectors

system board

microprocessor airflow shroud

AGP and PCI expansion-card slots

Setup and Quick Reference Guide 19

Desktop Computer

chassis intrusion switch

power supply

removable media drive

floppy drive

hard drive

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padlock ring

power connector

back-panel connectors

system board

microprocessor airflow shroud

AGP and PCI expansion-card slots

20 Setup and Quick Reference Guide

Solving Problems

Resolving Software and Hardware Incompatibilities

Microsoft® Windows® XP

Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.

To check for conflicts on a computer running Windows XP:

1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance and click System. 3 Click the Hardware tab and click Device Manager. 4 In the Device Manager list, check for conflicts with the other devices.

Conflicts are indicated by a yellow exclamation point ( or a red

5 Double-click any conflict to display the Properties window.

X if the device has been disabled.

!) beside the conflicting device

If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.

6 Resolve conflicts by reconfiguring the devices or removing the devices from the Device

Manager.

To use the Windows XP Hardware Troubleshooter:

1 Click the Start button and click Help and Support. 2 Ty p e hardware troubleshooter in the Search field, and click the arrow to start the

search.

3 Click Hardware Troubleshooter in the Search Results list. 4 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my

computer, and then click Next.

Setup and Quick Reference Guide 21

Windows 2000

To check for conflicts on a computer running Windows 2000:

1 Click the Start button, point to Settings, and then click Control Panel. 2 In the Control Panel window, double-click System. 3 Click the Hardware tab. 4 Click Device Manager. 5 Click View and click Resources by connection. 6 Double-click Interrupt request (IRQ) to view the IRQ assignments.

Conflicts are indicated by a yellow exclamation point (

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or a red

7 Double-click any conflict to display the Properties window.

If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.

8 Resolve conflicts by reconfiguring the devices or removing the devices from the Device

Manager.

To use the Windows 2000 Hardware Troubleshooter:

1 Click the Start button and click Help. 2 Click Troubleshooting and Maintenance on the Contents tab, click Windows 2000

troubleshooters, and then click Hardware.

3 In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my

computer, and then click Next.

!) beside the conflicting device

X if the device has been disabled.

22 Setup and Quick Reference Guide

Using System Restore in Windows XP

The Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state.

NOTICE: Back up your data files regularly. System Restore does not monitor your data files or

recover them.

Creating a Restore Point

1 Click the Start button and click Help and Support. 2 Click System Restore. 3 Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

NOTICE: Before you restore the computer to an earlier operating state, save and close all open

files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the Start button, point to All Programs→Accessories→System Tools, and then click System Restore.

2 Ensure that Restore my computer to an earlier time is selected, and then click Next. 3 Click a calendar date to which you want to restore your computer.

The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.

4 Select a restore point and click Next.

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

5 Click Next.

The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.

6 After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

Setup and Quick Reference Guide 23

Using the Last Known Good Configuration in Windows 2000

1 Restart your computer and press <F8> when the message Please select the

operating system to start

2 Highlight Last Known Good Setting, press <Enter>, press <l>, and then select your

operating system when prompted.

Other Options to Help Resolve Additional Device or Software Conflicts

NOTICE: The following processes erase all of the information on your hard drive.

• If the previous procedures did not work, run a low-level format of your hard drive.

appears.

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• Reinstall your operating system using the operating system installation guide and operating system CD.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in “Solving Problems” in your User’s Guide and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.

The Dell Diagnostics allows you to:

• Perform tests on one or all devices.

• Select tests based on a symptom of the problem you are having.

• Choose how many times a test is run.

• Suspend testing if an error is detected.

• Access help information that describes the tests and devices.

• Receive status messages that tell you whether tests completed successfully.

• Receive error messages if problems are detected.

See your operating system installation guide for more information.

24 Setup and Quick Reference Guide

Starting the Dell Diagnostics

It is recommended that you print these procedures before you begin.

NOTICE: Use the Dell Diagnostics to test your Dell™ computer only. Using this program with

other computers can result in error messages.

Enter system setup, review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).

Starting the Dell Diagnostics From Your Hard Drive

1 Shut down and restart the computer. 2 When the DELL™ logo appears, press <F12> immediately.

NOTE: If you see a message stating that no diagnostics utility partition has been found, follow

the instruction to run the Dell Diagnostics from your Drivers and Utilities CD.

If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again.

3 When the boot device list appears, highlight Boot to Utility Partition and press

<Enter>.

4 When the Dell Diagnostics Main Menu appears, select the test you want to run.

Starting the Dell Diagnostics From the Drivers and Utilities CD

1 Insert the Drivers and Utilities CD. 2 Shut down and restart the computer.

When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the

Windows desktop. Then shut down your computer through the Start menu and try again.

NOTE: This feature changes the boot sequence for one time only. On the next start-up,

the computer boots according to the devices specified in system setup.

When the boot device list appears, highlight IDE CD-ROM Device

and press <Enter>.

4 Select the IDE CD-ROM Device option from the CD boot menu.

Setup and Quick Reference Guide 25

5 Select the Boot from CD-ROM option from the menu that appears. 6 Ty p e 1 to start the ResourceCD menu. 7 Ty p e 2 to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions

are listed, select the version appropriate for your computer.

9 When the Dell Diagnostics Main Menu appears, select the test you want to run.

Dell Diagnostics Main Menu

1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button

for the option you want.

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Option Function

Express Test Performs a quick test of devices. This test typically

Extended Test Performs a thorough check of devices. This test

Custom Test Tests a specific device. You can customize the tests you

Symptom Tree Lists the most common symptoms encountered and

takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

typically takes an hour or more and requires you to answer questions periodically.

want to run.

allows you to select a test based on the symptom of the problem you are having.

2 If a problem is encountered during a test, a message appears with an error code and a

description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell.

NOTE: The Service Tag for your computer is located at the top of each test screen. If you

contact Dell, technical support personnel will ask for your Service Tag number.

26 Setup and Quick Reference Guide

3 If you run a test from the Custom Test or Symptom Tree option, click the applicable

tab described in the following table for more information.

Tab Function

Results Displays the results of the test and any error conditions

encountered.

Errors Displays error conditions encountered, error codes,

and the problem description.

Help Describes the test and may indicate requirements for

running the test.

Configuration Displays your hardware configuration for the selected

device. The Dell Diagnostics obtains configuration

information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test

settings.

4 When the tests are completed, if you are running the Dell Diagnostics from the

Drivers and Utilities CD, remove the CD.

5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics

and restart the computer, close the Main Menu screen.

Beep Codes

Your computer might emit a series of beeps that identify a problem. One possible series (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This series tell you that the computer encountered a memory problem.

If a beep code is emitted, write it down and look it up under “Beep Codes” in the User’s Guide.

Setup and Quick Reference Guide 27

Error Messages

NOTE: If the message is not listed, see the documentation for either the operating system or the

program that was running when the message appeared.

If an error occurs during start-up, a message may be displayed on the monitor identifying the problem. See “Error Messages” in the User’s Guide for suggestions on resolving any problems.

System Lights

Your computer has a number of lights that can help you analyze and solve problems.

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Power Light Hard-Drive

Light

Solid green N/A Power is on, and the computer is

Blinking green Blank The computer is in the suspended

Blinks green several times and then turns off

Solid yellow N/A The Dell Diagnostics is running a

Blinking yellow Blank A power supply or system board

N/A A configuration error exists. Check the diagnostic lights to see if

Problem Description Suggested Resolution

operating normally.

state (Microsoft and Windows XP).

test, or a device on the system board may be faulty or incorrectly installed.

failure has occurred.

Windows® 2000

No corrective action is required.

Press the power button, move the mouse, or press a key on the keyboard to wake the computer. See “Power Button” in your User’s Guide.

the specific problem is identified.

If the Dell Diagnostics is running, allow the testing to complete.

Check the diagnostic lights to see if the specific problem is identified. See “System Board Problems” in your User’s Guide.

If the computer does not boot, contact Dell for technical assistance.

Check the diagnostic lights to see if the specific problem is identified. See “Power Problems” and “System Board Problems” in your User’s Guide.

28 Setup and Quick Reference Guide

Power Light Hard-Drive

Light

Blinking yellow Solid green A system board or VRM failure has

Solid green and a beep code during POST

Solid green power light and no beep code and no video during POST

Solid green power light and no beep code, but the computer locks up during POST

N/A A problem was detected while the

N/A The monitor or the graphics card

N/A An integrated system board device

Problem Description Suggested Resolution

occurred.

BIOS was executing.

may be faulty or incorrectly installed.

may be faulty.

Check the diagnostic lights to see if the specific problem is identified. See “System Board Problems” in your User’s Guide.

See “Beep Codes” in your User’s Guide. Also, check the diagnostic lights to see if the specific problem is identified.

Check the diagnostic lights to see if the specific problem is identified. See “Video and Monitor Problems” in your User’s Guide.

Check the diagnostic lights to see if the specific problem is identified. If the problem is not identified, contact Dell for technical assistance.

Setup and Quick Reference Guide 29

Diagnostic Lights

To help you troubleshoot a problem, your computer is equipped with four lights labeled “A,” “B,” “C,” and “D.” Diagnostic lights are located on the back of the mini-tower computer and on the front of the desktop computer. When the computer starts normally, the lights flash. After the computer starts, all four lights will display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem.

Light Pattern Problem Description Suggested Resolution

A possible microprocessor failure has occurred.

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A B C D

Reinstall the microprocessor and restart the computer. See your User’s Guide for information on how to reinstall the microprocessor for your computer.

A B C D

= yellow

= green

= off

Memory modules are detected, but a memory failure has occurred.

A possible expansion card failure has occurred.

1 Remove and reinstall all memory modules.

Ensure that all the connector tabs are locked. For optimal performance, install the DIMMs in pairs (1 and 2 and 3 and 4).

2 Restart the computer. 1 Determine if a conflict exists by removing

a card (not the video card) and then restarting the computer.

2 If the problem persists, reinstall the card

that you removed, remove a different card, and then restart the computer.

3 Repeat this process for each card. If the

computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see “Resolving Software and Hardware Incompatibilities” in your User’s Guide).

4 If the problem persists, contact Dell.

30 Setup and Quick Reference Guide

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