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Precision 3560
Service Manual
Reg ula tor y M ode l: P10 4F
Reg ula tor y T ype : P 104 F00 1,
Jan uar y 2 021
Rev . A 00
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Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EM C, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Oth er
trademarks may be trademarks of their respective owners.
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Contents
Chapter 1: Working inside your computer...................................................................................... 6
Before working inside your computer.............................................................................................................................6
Safety precautions.............................................................................................................................................................. 6
Electrostatic discharge—ESD protection......................................................................................................................7
ESD field service kit ........................................................................................................................................................... 7
After working inside your computer................................................................................................................................8
Chapter 2: Major components of your computer............................................................................ 9
Chapter 3: Removing and installing components.......................................................................... 12
Recommended tools.......................................................................................................................................................... 12
Screw list..............................................................................................................................................................................12
Subscriber Identity Module (SIM) card........................................................................................................................ 14
Removing the SIM card.............................................................................................................................................. 14
Installing the SIM card................................................................................................................................................ 15
Micro Secure Digital (SD) Card...................................................................................................................................... 16
Removing the microSD card......................................................................................................................................16
Installing the microSD card........................................................................................................................................ 17
Base cover........................................................................................................................................................................... 18
Removing the base cover...........................................................................................................................................18
Installing the base cover............................................................................................................................................ 20
WLAN card..........................................................................................................................................................................22
Removing the WLAN card.........................................................................................................................................22
Installing the WLAN card........................................................................................................................................... 23
WWAN card........................................................................................................................................................................25
Removing the WWAN card....................................................................................................................................... 25
Installing the WWAN card......................................................................................................................................... 26
Solid-state drive.................................................................................................................................................................27
Removing the M.2 2280 solid-state drive............................................................................................................. 27
Installing the M.2 2280 solid-state drive............................................................................................................... 27
Removing the M.2 2230 solid-state drive............................................................................................................. 28
Installing the M.2 2230 solid-state drive............................................................................................................... 29
Memory modules............................................................................................................................................................... 30
Removing the memory modules...............................................................................................................................30
Installing the memory modules..................................................................................................................................31
Battery.................................................................................................................................................................................. 31
Lithium-ion battery precautions............................................................................................................................... 31
Removing the 3-cell battery..................................................................................................................................... 32
Installing the 3-cell battery....................................................................................................................................... 33
Removing the 4-cell battery..................................................................................................................................... 34
Installing the 4-cell battery....................................................................................................................................... 34
Battery cable...................................................................................................................................................................... 35
Removing the battery cable......................................................................................................................................35
Installing the battery cable........................................................................................................................................36
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Assembly inner frame....................................................................................................................................................... 37
Removing the assembly inner frame....................................................................................................................... 37
Installing the assembly inner frame......................................................................................................................... 39
LED board............................................................................................................................................................................42
Removing the LED board...........................................................................................................................................42
Installing the LED board............................................................................................................................................. 42
System fan.......................................................................................................................................................................... 43
Removing the system fan..........................................................................................................................................43
Installing the system fan............................................................................................................................................ 44
Heat sink..............................................................................................................................................................................45
Removing the heat sink (for computers shipped with integrated graphics card).......................................45
Installing the heat sink (for computers shipped with integrated graphics card)......................................... 46
Removing the heat sink (for computers shipped with discrete graphics card)........................................... 47
Installing the heat sink (for computers shipped with discrete graphics card)............................................. 48
Speakers.............................................................................................................................................................................. 49
Removing the speaker................................................................................................................................................49
Installing the speaker..................................................................................................................................................50
System board...................................................................................................................................................................... 51
Removing the system board......................................................................................................................................51
Installing the system board....................................................................................................................................... 53
Power-button board.........................................................................................................................................................55
Removing the power-button board........................................................................................................................ 55
Installing the power-button board...........................................................................................................................56
Smart card reader............................................................................................................................................................. 57
Removing the smart card reader............................................................................................................................. 57
Installing the smart card reader............................................................................................................................... 58
Keyboard assembly........................................................................................................................................................... 60
Removing the keyboard assembly........................................................................................................................... 60
Installing the keyboard assembly.............................................................................................................................. 61
Keyboard bracket.............................................................................................................................................................. 63
Removing the keyboard bracket.............................................................................................................................. 63
Installing the keyboard bracket................................................................................................................................ 63
Display assembly................................................................................................................................................................64
Removing the display assembly............................................................................................................................... 64
Installing the display assembly..................................................................................................................................67
Display bezel.......................................................................................................................................................................69
Removing the display bezel...................................................................................................................................... 69
Installing the display bezel.........................................................................................................................................70
Display panel........................................................................................................................................................................ 71
Removing the display panel........................................................................................................................................71
Installing the display panel......................................................................................................................................... 73
Camera/microphone module.......................................................................................................................................... 76
Removing the camera/microphone module.......................................................................................................... 76
Installing the camera/microphone module............................................................................................................ 76
eDP/display cable.............................................................................................................................................................. 77
Removing the eDP/display cable............................................................................................................................. 77
Installing the eDP/display cable............................................................................................................................... 78
Sensor board...................................................................................................................................................................... 79
Removing the sensor board...................................................................................................................................... 79
Installing the sensor board........................................................................................................................................ 80
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Display hinges......................................................................................................................................................................81
Removing the display hinges..................................................................................................................................... 81
Installing the display hinges.......................................................................................................................................82
Display back cover............................................................................................................................................................ 84
Removing the display back cover............................................................................................................................ 84
Installing the display back cover.............................................................................................................................. 84
Dummy SIM-card slot filler............................................................................................................................................. 85
Removing the dummy SIM-card slot filler............................................................................................................. 85
Installing the dummy SIM-card slot filler............................................................................................................... 86
Palm-rest assembly...........................................................................................................................................................87
Removing the palm-rest assembly.......................................................................................................................... 87
Installing the palm-rest assembly............................................................................................................................ 88
Chapter 4: Software....................................................................................................................90
Operating system.............................................................................................................................................................. 90
Downloading the drivers.................................................................................................................................................. 90
Chapter 5: System setup............................................................................................................. 91
BIOS overview.................................................................................................................................................................... 91
Entering BIOS setup program.........................................................................................................................................91
Navigation keys.................................................................................................................................................................. 91
Boot Sequence...................................................................................................................................................................92
System setup options.......................................................................................................................................................92
System and setup password......................................................................................................................................... 102
Assigning a system setup password......................................................................................................................102
Deleting or changing an existing system setup password............................................................................... 103
Chapter 6: Troubleshooting....................................................................................................... 104
Dell SupportAssist Pre-boot System Performance Check diagnostics.............................................................. 104
Running the SupportAssist Pre-Boot System Performance Check.............................................................. 104
System diagnostic lights................................................................................................................................................ 105
Recovering the operating system................................................................................................................................106
Flashing BIOS (USB key)............................................................................................................................................... 106
Flashing the BIOS............................................................................................................................................................ 107
WiFi power cycle..............................................................................................................................................................107
Flea power release...........................................................................................................................................................107
Chapter 7: Getting help and contacting Dell...............................................................................108
Contents
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Working inside your computer
Topics:
• Before working inside your computer
Safety precautions
•
• Electrostatic discharge—ESD protection
• ESD field service kit
• After working inside your computer
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start >
NOTE:
If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
Power > Shut down.
1
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION:
cable from the network device.
5. Remove any media card and optical disc from your computer, if applicable.
To disconnect a network cable, first unplug the cable from your computer and then unplug the
Safety precautions
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or
reassembly:
● Turn off the system and all attached peripherals.
● Disconnect the system and all attached peripherals from AC power.
● Disconnect all network cables, telephone, and telecommunications lines from the system.
● Use an ESD field service kit when working inside any notebook to avoid electrostatic discharge (ESD) damage.
● After removing any system component, carefully place the removed component on an anti-static mat.
● Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are
essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and
suspended into a sleep mode and has other advanced power management features.
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Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board. Remove
the battery from notebooks.
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through
the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare
metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and
ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
● When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
● Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
● Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
Working inside your computer
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mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
● ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
● Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
● Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components.
● ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
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2
Major components of your computer 9
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Major components of your computer
10 Major components of your computer
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1. Base cover
2. Battery
3. System Fan
4. Memory module
5. System board
6. Keyboard assembly
7. Speakers
8. Palm-rest assembly
9. Display assembly
10. Battery LED board
11. Coin-cell battery
12. Power button/fingerprint board
13. Assembly inner frame
14. Heat sink
15. Solid-state drive
16. WWAN card
17. WLAN card
Major components of your computer 11
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Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Topics:
• Recommended tools
• Screw list
• Subscriber Identity Module (SIM) card
• Micro Secure Digital (SD) Card
• Base cover
• WLAN card
• WWAN card
• Solid-state drive
• Memory modules
• Battery
• Battery cable
• Assembly inner frame
• LED board
• System fan
• Heat sink
• Speakers
• System board
• Power-button board
• Smart card reader
• Keyboard assembly
• Keyboard bracket
• Display assembly
• Display bezel
• Display panel
• Camera/microphone module
• eDP/display cable
• Sensor board
• Display hinges
• Display back cover
• Dummy SIM-card slot filler
•
Palm-rest assembly
3
Recommended tools
The procedures in this document may require the following tools:
● Phillips screwdriver #0
● Plastic scribe
Screw list
When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
NOTE:
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
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NOTE: Some systems have magnetic surfaces. Ensure that the screws are not left attached to such surface when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Precision 3560 screw list
Component Screw type Quantity Screw image
Base cover Captive screws 8
WLAN card bracket Captive screw 1
WWAN card bracket Captive screw 1
M.2 2230 solid-state drive M2x4 1
M.2 2280 solid-state drive M2x4 1
Assembly inner frame M2x3 12
3-cell battery M2x4 2
4-cell battery M2x4 3
System Fan M2x3 2
Heat sink—integrated
Heat sink—discrete
eDP cable/bracket M2x3 2
USB Type-C support bracket M2x4 3
System board M2x3 3
Power button M2x2 2
Smart card reader M2x3 2
LED board M2x3 1
M2x3
Captive screws
M2x3
Captive screws
1 - M2x3
4 - captive screws
1 - M2x3
7 - captive screws
Keyboard assembly M2x2 26
Keyboard bracket M2x2 10
Display assembly M2.5x5 (display hinge to
palm-rest assembly)
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Table 1. Precision 3560 screw list (continued)
Component Screw type Quantity Screw image
Display hinge M2.5x3.5 (display hinge to
display back cover)
Display panel M2.5x3.5 4
4
Subscriber Identity Module (SIM) card
Removing the SIM card
Prerequisites
1. Follow the procedure in Before working inside your computer.
NOTE: SIM card or SIM card tray removal is only available on systems that are shipped with WWAN module. The procedure
for removal is only applicable for systems that are shipped with a WWAN module.
CAUTION: Removing the SIM card with the computer turned on, may cause data loss or damage to the card.
Ensure that your computer is turned off or the network connections are disabled.
About this task
The following images indicate the location of the SIM card and provide a visual representation of the removal procedure.
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Steps
1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released
2. Slide the SIM card tray out of the slot on the computer.
3. Remove the SIM card from the SIM card tray.
4. Slide the SIM card tray into the slot, until it clicks into place.
Installing the SIM card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
SIM card or SIM card tray removal is only available on systems that are shipped with WWAN module. Hence,
NOTE:
removing procedure is only applicable for systems that are shipped with WWAN module.
About this task
The following image indicates the location of the SIM card and provides a visual representation of the installation procedure.
Removing and installing components
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Steps
1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released
2. Slide the SIM card tray out of the slot on the computer.
3. Place the SIM card into the SIM card tray with the metallic contact facing up.
4. Align the SIM card tray with the slot on the computer and carefully slide it in.
5. Slide the SIM card tray into the slot, until it clicks into place.
Next steps
1. Follow the procedure in After working inside your computer.
Micro Secure Digital (SD) Card
Removing the microSD card
Prerequisites
1. Follow the procedure in Before working inside your computer.
About this task
The following images indicate the location of the microSD card and provide a visual representation of the removal procedure.
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Steps
1. Push the microSD card to release it from the computer.
2. Slide the microSD card out of the computer.
Installing the microSD card
About this task
The following image indicates the location of the microSD card and provides a visual representation of the installation procedure.
Steps
1. Align the microSD card to its slot on the computer.
2. Slide the microSD card into the slot until it clicks into place.
Removing and installing components
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Next steps
Follow the procedures in After working inside your computer.
Base cover
Removing the base cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
About this task
The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
18 Removing and installing components
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Removing and installing components 19
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Steps
1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly and keyboard assembly.
2. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover to remove the base
cover from the palm-rest assembly and keyboard assembly.
3. Grasp the left side and the right side of the base cover and remove the base cover from the palm-rest assembly and
keyboard assembly.
NOTE:
Disconnecting the battery cable, removing the battery, or draining the flea power clears the CMOS and resets
the BIOS settings on your computer.
NOTE: After your computer is reassembled and powered on, it prompts for the Real Time Clock (RTC) reset. When
the RTC reset cycle occurs, the computer restarts several times and then an error message is displayed– "Time of
day not set". Enter the BIOS when this error appears and set the date and time on your computer to resume normal
functionality.
4. Disconnect the battery cable from the system board.
5. Turn your computer over and press the power button for 15 seconds to drain the flea power.
Installing the base cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
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Removing and installing components 21
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Steps
1. Connect the battery cable to the system board.
2. Align the screw holes on the base cover with the screw holes on the palm-rest assembly and keyboard assembly, and then
snap the base cover into place.
3. Tighten the eight captive screws that secure the base cover to the palm-rest assembly and keyboard assembly.
Next steps
1. Install the microSD card.
2. Install the SIM card.
3. Follow the procedure in After working inside your computer.
WLAN card
Removing the WLAN card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
About this task
The following images indicate the location of the WLAN card and provide a visual representation of the removal procedure.
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Steps
NOTE:
When removing the WLAN card from the system, if the adhesive pad which helps secure the WLAN card in place is
removed from the system along with the WLAN card, adhere it back to the system.
1. Loosen the single captive screw that secures the WLAN card bracket to the WLAN card.
2. Slide and remove the WLAN card bracket off the WLAN card.
3. Disconnect the antenna cables from the WLAN card.
4. Slide and remove the WLAN card from the WLAN card slot.
Installing the WLAN card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the WLAN card and provides a visual representation of the installation procedure.
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Steps
1. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme:
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2. Place the wireless-card bracket on the wireless card.
3. Align the notch on the wireless card with the tab on the wireless-card slot.
4. Slide the wireless card at an angle into the wireless-card slot.
5. Tighten the single captive screw to secure the wireless-card bracket to the wireless card.
Next steps
1. Install the base cover.
2. Install the microSD card.
3. Install the SIM card.
4. Follow the procedure in After working inside your computer.
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WWAN card
Removing the WWAN card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
About this task
The following image indicates the location of the WWAN card and provide a visual representation of the removal procedure.
Steps
1. Loosen the single captive screw that secures the WWAN card bracket to the WWAN card.
2. Slide and remove the WWAN card bracket off the WWAN card.
3. Disconnect the antenna cables from the WWAN card.
4. Slide and remove the WWAN card from the WWAN card slot.
Removing and installing components
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Installing the WWAN card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the WWAN card and provides a visual representation of the installation procedure.
Steps
1. Connect the antenna cables to the WWAN card.
The following table provides the antenna-cable color scheme:
Table 3. Antenna-cable color scheme
Connectors on the WWAN card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2. Place the WWAN card bracket on the WWAN card.
3. Align the notch on the WWAN card with the tab on the WWAN slot.
4. Slide the WWAN card at an angle into the WWAN slot.
5. Tighten the single captive screw to secure the WWAN bracket to the WWAN card.
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Next steps
1. Install the base cover.
2. Install the microSD card.
3. Install the SIM card.
4. Follow the procedure in After working inside your computer.
Solid-state drive
Removing the M.2 2280 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
About this task
NOTE: You can refer the below procedure to remove the M.2 2280 solid-state drive removal from SLOT 1 and SLOT 2.
The following images indicate the location of the M.2 2280 solid-state drive and provide a visual representation of the removal
procedure.
Steps
1. Remove the single screw (M2x4) that secures the M.2 2280 solid-state drive to the system board.
2. Slide and remove the M.2 2280 solid-state drive from the solid-state drive slot on the system board.
Installing the M.2 2280 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
Removing and installing components
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About this task
NOTE: Slot 2 can only support M.2 Gen 4 PCIe x4 NVMe solid-state drive. You can refer the below procedure to install the
M.2 2280 solid-state drive in both SLOT 1 and SLOT 2.
The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the
installation procedure.
Steps
1. Remove the solid-state drive holder from the system board if required.
2. Align the notch on the solid-state drive with the tab on the solid-state drive slot.
3. Slide the M.2 2280 solid-state drive into the solid-state drive slot on the system board.
4. Replace the screw (M2x4) that secures the M.2 2280 solid-state drive to the system board.
Next steps
1. Install the base cover.
2. Install the microSD card.
3. Install the SIM card.
4. Follow the procedure in After working inside your computer.
Removing the M.2 2230 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
About this task
The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the removal
procedure.
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Steps
1. Remove the single screw (M2x4) that secures the M.2 2230 solid-state drive to the system board.
2. Slide and remove the M.2 2230 solid-state drive from the solid-state drive slot on the system board.
Installing the M.2 2230 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the
installation procedure.
Steps
1. Align the notch on the solid-state drive with the tab on the solid-state drive slot.
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2. Slide the M.2 2230 solid-state drive into the solid-state drive slot on the system board.
3. Replace the screw (M2x4) that secures the M.2 2230 solid-state drive to the system board.
Next steps
1. Install the base cover.
2. Install the microSD card.
3. Install the SIM card.
4. Follow the procedure in After working inside your computer.
Memory modules
Removing the memory modules
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
About this task
The following images indicate the location of the memory modules and provide a visual representation of the removal procedure.
Steps
1. Using your fingertips, spread apart the securing clips on the memory-module slot until the memory module pops up.
2. Slide and remove the memory module from the memory-module slot.
NOTE: Repeat step 1 and 2 if there are two memory modules.
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Installing the memory modules
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the memory modules and provides a visual representation of the installation
procedure.
Steps
1. Align the notch on the memory module with the tab on the memory-module slot.
2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Next steps
1. Install the base cover.
2. Install the microSD card.
3. Install the SIM card.
4. Follow the procedure in After working inside your computer.
Battery
Lithium-ion battery precautions
CAUTION:
● Exercise caution when handling Lithium-ion batteries.
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● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
● Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
● Do not expose the battery to high temperatures, or disassemble battery packs and cells.
● Do not apply pressure to the surface of the battery.
● Do not bend the battery.
● Do not use tools of any kind to pry on or against the battery.
● Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
Removing the 3-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card
3. Remove the microSD card.
4. Remove the base cover.
NOTE:
If battery is disconnected from system board for service, then there is a delay during system boot-up as the system
undergoes RTC battery reset.
About this task
The following images indicate the location of the 3-cell battery and provide a visual representation of the removal procedure.
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Steps
1. Disconnect the battery cable from the system board, if it was not disconnected earlier.
2. Remove the two screws (M2x4) that secure the battery to the palm-rest assembly and keyboard assembly.
3. Lift the battery off the palm-rest assembly and keyboard assembly.
Installing the 3-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the 3-cell battery and provides a visual representation of the installation procedure.
NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system
undergoes RTC battery reset.
Steps
1. Align and place the battery from the left side on the computer.
2. Replace the two screws (M2x4) that secure the battery to the palm-rest assembly and keyboard assembly.
3. Connect the battery cable to the system board.
Next steps
1. Install the base cover.
2. Install the microSD card.
3. Install the SIM card.
4. Follow the procedure in After working inside your computer.
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Removing the 4-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card
3. Remove the microSD card.
4. Remove the base cover.
NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system
undergoes RTC battery reset.
About this task
The following images indicate the location of the battery and provide a visual representation of the removal procedure.
Steps
1. Disconnect the battery cable from the system board, if it was not disconnected earlier.
2. Remove the three screws (M2x4) that secure the battery to the palm-rest assembly and keyboard assembly.
3. Lift the battery off the palm-rest assembly and keyboard assembly.
Installing the 4-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the 4-cell battery and provides a visual representation of the installation procedure.
If battery is disconnected from system board for service, then there is a delay during system boot-up as the system
NOTE:
undergoes RTC battery reset.
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Steps
1. Align and place the battery from the left side on the computer.
2. Replace the three screws (M2x4) that secure the battery to the palm-rest assembly and keyboard assembly.
3. Connect the battery cable to the system board.
Next steps
1. Install the base cover.
2. Install the microSD card.
3. Install the SIM card.
4. Follow the procedure in After working inside your computer.
Battery cable
Removing the battery cable
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the battery.
If battery is disconnected from system board for service, then there is a delay during system boot-up as the system
NOTE:
undergoes RTC battery reset.
About this task
The following images indicate the location of the battery cable and provide a visual representation of the removal procedure.
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Steps
1. Flip the battery and unroute the battery cable from the routing guides on the battery.
2. Disconnect the battery cable from the connector on the battery.
3. Lift the battery cable away from the battery.
Installing the battery cable
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the battery cable and provides a visual representation of the installation procedure.
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Steps
1. Align and place the battery cable on the battery.
2. Route the battery cable through the routing guides on the battery.
3. Connect the battery cable to the connector on the battery.
Next steps
1. Install the battery.
2. Install the base cover.
3. Install the microSD card.
4. Install the SIM card.
5. Follow the procedure in After working inside your computer.
Assembly inner frame
Removing the assembly inner frame
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the WLAN card.
6. Remove the WWAN card.
7. Remove the battery.
About this task
The following image indicates the location of the assembly inner frame and provides a visual representation of the removal
procedure.
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Steps
1. Unroute the antenna cables from the routing guides on the assembly inner frame.
2. Remove the screw (M2x3) that secures the fingerprint bracket to the assembly inner frame.
3. Disconnect the speaker cable from the connector on the system board, and unroute the speaker cable from the routing
guides on the assembly inner frame.
4. Remove the eleven screws (M2x3) that secure the assembly inner frame to the system board and the palm-rest assembly .
5. Lift the assembly inner frame off the system board and the palm-rest assembly.
Installing the assembly inner frame
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the assembly inner frame and provides a visual representation of the installation
procedure.
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Steps
1. Align the screw holes on the assembly inner frame with the screw holes on the system board and the palm-rest assembly.
NOTE:
Ensure that the tab on the top-left corner of the assembly inner frame is installed underneath the tab on the
palm-rest assembly.
2. Replace the eleven screws (M2x3) that secure the assembly inner frame to the system board and the palm-rest assembly.
3. Place the fingerprint bracket on the assembly inner frame.
4. Replace the screw (M2x3) that secures the fingerprint bracket to the assembly inner frame.
5. Route the antennas cable through the routing guide on the assembly inner frame.
6. Route the speaker cable through the routing guides on the assembly inner frame, and connect the speaker cable to the
connector on the system board.
Next steps
1. Install the battery.
2. Install the WWAN card.
3. Install the WLAN card.
4. Install the base cover.
5. Install the microSD card.
6. Install the SIM card.
7. Follow the procedure in After working inside your computer.
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LED board
Removing the LED board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the WLAN card.
6. Remove the WWAN card.
7. Remove the battery.
8. Remove the assembly inner frame.
About this task
The following image indicates the location of the LED board and provides a visual representation of the removal procedure.
Steps
1. Open the latch and disconnect the smartcard reader cable from the connector on the USH-daughter board.
2. Remove the smartcard reader cable away from the USH-daughter board.
3. Disconnect the LED-board cable from the connector on the system board.
4. Remove the single screw (M2x3) that secures the LED board to the palm-rest assembly.
5. Lift the LED board and cable away from the palm-rest assembly.
Installing the LED board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
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About this task
The following image indicates the location of the LED board and provides a visual representation of the installation procedure.
Steps
1. Align the screw hole on the LED board with the screw hole on the palm-rest assembly.
2. Replace the single screw (M2x3) to secure the LED board to the palm-rest assembly.
3. Route the LED-board cable and connect the cable to the connector on the system board.
4. Route the smartcard reader cable on the palm-rest assembly.
5. Connect the smartcard reader cable to the connector on the USH-daughter board and close the latch.
Next steps
1. Install the assembly inner frame.
2. Install the battery.
3. Install the WWAN card.
4. Install the WLAN card.
5. Install the base cover.
6. Install the microSD card.
7. Install the SIM card.
8. Follow the procedure in After working inside your computer.
System fan
Removing the system fan
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
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4. Remove the base cover.
5. Remove the battery.
About this task
The following images indicate the location of the system fan and provide a visual representation of the removal procedure.
Steps
CAUTION:
reduces the effectiveness of the heat dispersion.
1. Disconnect the system-fan cable from the system board.
2. Remove the two screws (M2x3) that secure the system fan to the palm-rest assembly.
3. Lift the system fan, along with its cable, off the palm-rest assembly.
Do not damage the thermal fan sponge during any replacement procedures. Damaging the sponge
Installing the system fan
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the system fan and provide a visual representation of the installation procedure.
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Steps
1. Align the screw holes on the system fan with the screw holes on the palm-rest assembly.
2. Replace the two screws (M2x3) to secure the system fan to the palm-rest assembly.
3. Connect the system-fan cable to the connector on the system board.
Next steps
1. Install the battery.
2. Install the base cover.
3. Install the microSD card.
4. Install the SIM card.
5. Follow the procedure in After working inside your computer.
Heat sink
Removing the heat sink (for computers shipped with integrated graphics card)
Prerequisites
1. Follow the procedure in before working inside your computer.
CAUTION:
cool before you touch it.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the battery.
The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to
About this task
The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.
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Steps
1. Remove the screw (M2x3) that secures the heat sink to the palm-rest assembly.
2. Loosen the four captive screws that secure the heat sink to the system board.
3. Lift the heat sink off the system board.
Installing the heat sink (for computers shipped with integrated graphics card)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.
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Steps
1. Align the screw holes on the heat sink with the screw holes on the system board.
2. Tighten the four captive screws that secure the heat sink to the system board.
3. Replace the screw (M2x3) that secures the heat sink to the palm-rest assembly.
Next steps
1. Install the battery.
2. Install the base cover.
3. Install the microSD card.
4. Install the SIM card.
5. Follow the procedure in After working inside your computer.
Removing the heat sink (for computers shipped with discrete graphics card)
Prerequisites
1. Follow the procedure in before working inside your computer.
The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
NOTE:
touch it.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the battery.
About this task
The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.
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Steps
1. Remove the screw (M2x3) that secures the heat sink to the palm-rest assembly
2. Loosen the seven captive screws that secure the heat sink to the system board.
3. Lift the heat sink off the system board.
Installing the heat sink (for computers shipped with discrete graphics card)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.
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Steps
1. Align the screw holes on the heat sink with the screw holes on the system board.
2. Tighten the seven captive screws that secure the heat sink to the system board.
3. Replace the screw (M2x3) that secures the heat sink to the palm-rest assembly.
Next steps
1. Install the battery.
2. Install the base cover.
3. Install the microSD card.
4. Install the SIM card.
5. Follow the procedure in After working inside your computer.
Speakers
Removing the speaker
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the battery.
6. Remove the assembly inner frame.
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About this task
The following images indicate the location of the speaker and provide a visual representation of the removal procedure.
Steps
1. Unroute the speaker cable from the routing guides on the palm-rest assembly.
2. Lift the speakers along with the cable off the palm-rest assembly.
Installing the speaker
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the speaker and provides a visual representation of the installation procedure.
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Steps
1. Align and place the speakers on the palm-rest assembly.
2. Route the speaker cable through the routing guide on palm-rest assembly.
Next steps
1. Install the assembly inner frame
2. Install the battery.
3. Install the base cover.
4. Install the microSD card.
5. Install the SIM card.
6. Follow the procedure in After working inside your computer.
System board
Removing the system board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the solid-state drive.
6. Remove the memory module.
7. Remove the WLAN card.
8. Remove the WWAN card.
9. Remove the battery.
10. Remove the system fan.
11. Remove the assembly inner frame.
About this task
The following images indicate the location of the system board and provide a visual representation of the removal procedure.
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Steps
NOTE: The system board can be removed and installed along with the thermal module attached, to preserve the thermal
bond between the system board and heat-sink. In order to do so, technicians must remove the two M2x5 screws securing
the system fan to the palm-rest assembly.
1. Disconnect the fingerprint cable from the connector on the system board.
2. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board.
3. Remove the three screws (M2x4) that secure the USB Type-C bracket to the system board.
4. Remove the two screws (M2x3) that secure the eDP cable bracket to the system board.
5. Lift the eDP cable bracket away from the system.
6. Peel the tape that secures the display cable to the system board.
7. Using the pull tab, disconnect the display cable from the connector on the system board.
8. Disconnect the eDP cable from the connector on the system board and unroute it from the routing guide.
9. Open the latch and disconnect the USH board cable from the system board.
10. Open the latch and disconnect the LED board cable from the system board.
11. Open the latch and disconnect the clickpad cable from the system board.
12. Pry the coin-cell battery off the palm-rest assembly and remove it from the routing guides on the palm-rest assembly.
13. Remove the three screws (M2x3) that secure the system board to the palm-rest assembly and keyboard assembly.
14. Lift the system board off the palm-rest assembly and keyboard assembly.
15. Flip the system board and disconnect the coin-cell battery cable from the connector on the system board.
Installing the system board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the system board and provides a visual representation of the installation procedure.
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Steps
1. Flip the system board and connect the coin-cell battery cable to the connector on the system board.
2. Flip over and slide the system board to make the USB Type-C connector to toe-in to the hinge saddle and align the screw
holes on the system board with the screw holes on the palm-rest assembly and keyboard assembly.
3. Replace the three screws (M2x3) to secure the system board to the palm-rest assembly and keyboard assembly.
4. Route the coin-cell battery cable through the routing guide on palm-rest assembly and adhere the coin-cell battery on the
palm-rest assembly.
5. Connect the finger print cable to the connector on the system board.
6. Connect the sensor-board cable to the connector on the system board and adhere the tape to secure the cable to the
system board.
7. Align and place the USB Type-C bracket on the system board.
8. Replace the three screws (M2x4) that secure the USB Type-C bracket to the system board.
9. Route the display and eDP cable through the routing guide on the system board.
10. Connect the eDP cable to the connector on the system board.
11. Connect the display cable to the connector on the system board.
12. Adhere the tape that secures the display cable to the system board.
13. Align the screw holes on the eDP cable bracket with the screw holes on the system board.
14. Replace the two screws (M2x3) that secure the eDP cable bracket to the system board.
15. Connect the USH board cable to the system board and close the latch to secure the cable to the system board.
16. Connect the LED board cable to the system board and close the latch to secure the cable to the system board.
17. Connect the clickpad cable to the system board and close the latch to secure the cable to the system board.
Next steps
1. Install the assembly inner frame.
2. Install the system fan.
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3. Install the battery.
4. Install the WWAN card.
5. Install the WLAN card.
6. Install the memory module.
7. Install the base cover.
8. Install the microSD card.
9. Install the SIM card.
10. Follow the procedure in After working inside your computer.
Power-button board
Removing the power-button board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the WLAN card.
6. Remove the WWAN card.
7. Remove the battery.
8. Remove the system fan.
9. Remove the assembly inner frame.
10. Remove the system board.
About this task
The following images indicate the location of the power-button board and provide a visual representation of the removal
procedure.
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Steps
1. Remove the two screws (M2x2) that secure the power-button board to the palm-rest assembly.
2. Lift the power-button board off the palm-rest assembly.
Installing the power-button board
About this task
The following images indicate the location of the power-button board and provide a visual representation of the installation
procedure.
Steps
1. Align and place the power-button board on the palm-rest assembly.
2. Replace the two screws (M2x2) that secure the power-button board to the palm-rest assembly.
Next steps
1. Install the system board.
2. Install the assembly inner frame.
3. Install the system fan.
4. Install the battery.
5. Install the WWAN card.
6. Install the WLAN card.
7. Install the base cover.
8. Install the microSD card.
9. Install the SIM card.
10. Follow the procedure in After working inside your computer.
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Smart card reader
Removing the smart card reader
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the WLAN card.
6. Remove the WWAN card.
7. Remove the battery.
8. Remove the assembly inner frame.
NOTE: For models with smart card reader configuration, the smart card reader is pre-installed in the replacement palm-rest
assembly.
About this task
The following images indicate the location of the smart card reader and provide a visual representation of the removal
procedure.
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Steps
1. Open the latch and disconnect the smart card reader cable from the connector on the USH board.
2. Remove the two screws (M2x3) that secure the smart card reader to the palm-rest assembly.
3. Lift the smart card reader off the palm-rest assembly.
Installing the smart card reader
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the smart card reader and provides a visual representation of the installation
procedure.
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Steps
1. Align and place the smart card reader on the palm-rest assembly.
2. Replace the two screws (M2x3) that secure the smart card reader to the palm-rest assembly.
3. Connect the smart card reader cable to the connector on the USH board.
Next steps
1. Install the assembly inner frame.
2. Install the battery.
3. Install the WWAN card.
4. Install the WLAN card.
5. Install the base cover.
6. Install the microSD card.
7. Install the SIM card.
8. Follow the procedure in After working inside your computer.
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Keyboard assembly
Removing the keyboard assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the WLAN card.
6. Remove the WWAN card.
7. Remove the battery.
8. Remove the system fan.
9. Remove the assembly inner frame.
10. Remove the system board.
About this task
The following images indicate the location of the keyboard assembly and provide a visual representation of the removal
procedure.
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Steps
1. Open the latch and disconnect the backlight cable and the keyboard cable from the connector on the clickpad.
2. Open the plastic tapes on the keyboard assembly to access the keyboard assembly screws.
3. Remove the 26 screws (M2x2) that secure the keyboard assembly to the palm-rest assembly.
4. Remove the keyboard assembly off the palm-rest assembly.
Installing the keyboard assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the keyboard assembly and provides a visual representation of the installation
procedure.
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Steps
1. Align and place the keyboard assembly on the palm-rest assembly.
2. Replace the 26 screws (M2x2) that secure the keyboard assembly to the palm-rest assembly.
3. Close the plastic tapes to cover the keyboard assembly screws.
4. Connect the backlight cable and the keyboard cable to the connector on the clickpad.
Next steps
1. Install the system board.
2. Install the assembly inner frame.
3. Install the system fan.
4. Install the battery.
5. Install the WWAN card.
6. Install the WLAN card.
7. Install the base cover.
8. Install the microSD card.
9. Install the SIM card.
10. Follow the procedure in After working inside your computer.
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Keyboard bracket
Removing the keyboard bracket
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the WLAN card.
6. Remove the WWAN card.
7. Remove the battery.
8. Remove the system fan.
9. Remove the assembly inner frame.
10. Remove the system board.
11. Remove the keyboard assembly.
About this task
The following images indicate the location of the keyboard bracket and provide a visual representation of the removal procedure.
Steps
1. Remove the ten screws (M2x2) that secure the keyboard to the keyboard bracket.
2. Remove the keyboard from the keyboard bracket.
Installing the keyboard bracket
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
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About this task
The following image indicates the location of the keyboard bracket and provides a visual representation of the installation
procedure.
Steps
1. Align and place the keyboard on the keyboard bracket.
2. Replace the ten screws (M2x2) to secure the keyboard to the keyboard bracket.
Next steps
1. Install the keyboard assembly.
2. Install the system board.
3. Install the assembly inner frame.
4. Install the system fan.
5. Install the battery.
6. Install the WWAN card.
7. Install the WLAN card.
8. Install the base cover.
9. Install the microSD card.
10. Install the SIM card.
11. Follow the procedure in After working inside your computer.
Display assembly
Removing the display assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
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5. Remove the WLAN card.
6. Remove the WWAN card.
About this task
The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
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Steps
1. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board.
2. Remove the two screws (M2x3) that secure the eDP cable bracket to the system board.
3. Lift the eDP cable bracket away from the system.
4. Peel the tape that secures the display cable to the system board.
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5. Using the pull tab, disconnect the display cable from the connector on the system board.
6. Disconnect the eDP cable from the connector on the system board and unroute it from the routing guide.
7. Open the display assembly to a 180 degree and flip over the computer, and then place the computer on a flat surface.
8. Remove the six screws (M2.5x5) that secure the display hinges to the system board.
9. Remove the display assembly off the computer.
Installing the display assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the display assembly and provides a visual representation of the installation
procedure.
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Steps
1. Place the display assembly on the system, and align the screw holes on the display hinges with screw holes on the system
board.
2. Replace the six screws (M2.5x5) that secure the display hinges to the system board.
3. Close the display.
4. Connect the sensor-board cable to the connector on the system board and adhere the tape to secure the cable to the
system board.
5. Route the display and eDP cable through the routing guide on the system board.
6. Connect the eDP cable to the connector on the system board.
7. Connect the display cable to the connector on the system board.
8. Adhere the tape that secures the display cable to the system board.
9. Align the screw holes on the eDP cable bracket with the screw holes on the system board.
10. Replace the two screws (M2x3) that secure the eDP cable bracket to the system board.
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Next steps
1. Install the WWAN card.
2. Install the WLAN card.
3. Install the base cover.
4. Install the microSD card.
5. Install the SIM card.
6. Follow the procedure in After working inside your computer.
Display bezel
Removing the display bezel
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the display assembly.
About this task
The following images indicate the location of the display bezel and provide a visual representation of the removal procedure.
Steps
The display bezel is adhered to the display panel with adhesive. Insert a plastic scribe into the recesses near both
NOTE:
hinge caps to start the prying process to release the display bezel. Pry along the outside edge of the display bezel and work
your way around the entire display bezel until the display bezel is separated from the display cover.
CAUTION: Carefully pry and remove the display bezel to minimize the risk of display panel damages.
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1. Using a plastic scribe, pry open the recesses near the left and right hinges on the bottom edge of the display bezel.
2. Carefully work your way around the edges of the display bezel to release it from the display back cover.
3. Lift the display bezel from the display assembly.
Installing the display bezel
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the display bezel and provides a visual representation of the installation procedure.
Steps
NOTE:
While installing the replacement display bezel for the models that are shipped with a camera, carefully peel off the
piece of tape that is used to secure the camera shutter to the replacement display bezel.
CAUTION: You must take extra care when peeling the tape. An abrupt peeling may remove the camera shutter
from the display bezel and damage the camera shutter.
1. Align and place the display bezel on the display assembly.
2. Gently snap the display bezel into place.
Next steps
1. Install the display assembly.
2. Install the base cover.
3. Install the microSD card.
4. Install the SIM card.
5. Follow the procedure in After working inside your computer.
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Display panel
Removing the display panel
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the display assembly.
6. Remove the display bezel.
About this task
The following images indicate the location of the display panel and provide a visual representation of the removal procedure.
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Steps
NOTE:
The display panel is preassembled with the display brackets as a single service part. Do not pull the Stretch Release
(SR) tapes and separate the brackets from the display panel.
1. Remove the four screws (M2.5x3.5) that secure the display panel to the display back cover.
NOTE: While removing the display panel, disengage the display panel tabs from the display cover before flipping it over
2. Lift and open the display panel to access the display cable.
3. Peel the conductive tape on the display cable connector.
4. Open the latch and disconnect the cable from the connector on the display panel.
5. Lift the display panel away from the display back cover.
Installing the display panel
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the display panel and provides a visual representation of the installation procedure.
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Steps
1. Connect the display cable to the connector on the display panel and close the latch.
2. Adhere the conductive tape to secure the display cable to the display panel.
3. Close the display panel and the display back cover to assemble.
NOTE: Ensure that the display panel tabs are inserted into the slots on the display cover.
4. Replace the four screws (M2.5x3.5) to secure the display panel to the display back cover.
Next steps
1. Install the display bezel.
2. Install the display assembly.
3. Install the base cover.
4. Install the microSD card.
5. Install the SIM card.
6. Follow the procedure in After working inside your computer.
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Camera/microphone module
Removing the camera/microphone module
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the display assembly.
6. Remove the display bezel.
7. Remove the display hinges.
8. Remove the display panel.
About this task
The following images indicate the location of the camera/microphone module and provide a visual representation of the removal
procedure.
Steps
1. Peel the two conductive tapes that secure the camera/microphone module in place.
2. Disconnect the camera/microphone cable from the connector on the camera/microphone module.
3. Carefully lift the camera/microphone module from the display back cover.
Installing the camera/microphone module
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the camera/microphone module and provides a visual representation of the
installation procedure.
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Steps
1. Align and place the camera/microphone module into the slot on the display back cover.
2. Connect the camera/microphone cable to the connector on the camera/microphone module.
Next steps
1. Install the display panel.
2. Install the display hinges.
3. Install the display bezel.
4. Install the display assembly.
5. Install the base cover.
6. Install the microSD card.
7. Install the SIM card.
8. Follow the procedure in After working inside your computer.
eDP/display cable
Removing the eDP/display cable
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the display assembly.
6. Remove the display bezel.
7. Remove the display panel.
About this task
The following images indicate the location of the eDP/display cable and provide a visual representation of the removal
procedure.
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Steps
1. Disconnect the eDP/display cable from the connector on the camera/microphone module.
2. Peel the conductive tape and unroute the eDP/display cable to release it from adhesive and lift the eDP/display cable from
the display back cover.
Installing the eDP/display cable
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the eDP/display cable and provides a visual representation of the installation
procedure.
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Steps
1. Connect the eDP/display cable to the connector on the camera.
2. Adhere the eDP/display cable to the display back cover.
3. Adhere the conductive tape and route the eDP/display cable to the display back cover.
Next steps
1. Install the display panel.
2. Install the display bezel.
3. Install the display assembly.
4. Install the base cover.
5. Install the microSD card.
6. Install the SIM card.
7. Follow the procedure in After working inside your computer.
Sensor board
Removing the sensor board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
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3. Remove the microSD card.
4. Remove the base cover.
5. Remove the display assembly.
6. Remove the display bezel.
7. Remove the display panel.
About this task
The following images indicate the location of the sensor board and provide a visual representation of the removal procedure.
Steps
1. Open the latch and disconnect the display cable from connector on the sensor board.
2. Gently lift the sensor board away from the display back cover.
Installing the sensor board
About this task
The following images indicate the location of the sensor board and provide a visual representation of the removal procedure.
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Steps
1. Align and place the sensor board on the display back cover.
2. Connect the display cable to the connector on the sensor board and close the latch.
Next steps
1. Install the display panel.
2. Install the display bezel.
3. Install the display assembly.
4. Install the base cover.
5. Install the microSD card.
6. Install the SIM card.
7. Follow the procedure in After working inside your computer.
Display hinges
Removing the display hinges
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the display assembly.
6. Remove the display bezel.
7. Remove the display panel.
About this task
The following images indicate the location of the display hinges and provide a visual representation of the removal procedure.
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Steps
1. Remove the single screw (M2x3.5) that secures the right hinge to the display back cover.
2. Lift and remove the right hinge from the display back cover.
3. Remove the single screw (M2x3.5) that secures the left hinge to the display back cover.
4. Lift and remove the left hinge from the display back cover.
Installing the display hinges
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the display hinges and provides a visual representation of the installation
procedure.
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Steps
1. Align the screw hole on the left hinge with the screw hole on the display back cover.
2. Replace the single screw (M2x3.5) to secure the left hinge to the display back cover.
3. Align the screw hole on the right hinge with the screw hole on the display back cover.
4. Replace the single screw (M2x3.5) to secure the right hinge to the display back cover.
Next steps
1. Install the display panel.
2. Install the display bezel.
3. Install the display assembly.
4. Install the base cover.
5. Install the microSD card.
6. Install the SIM card.
7. Follow the procedure in After working inside your computer.
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Display back cover
Removing the display back cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the display assembly.
6. Remove the display bezel.
7. Remove the display panel.
8. Remove the camera/microphone module.
9. Remove the eDP/display cable.
10. Remove the sensor board.
11. Remove the display hinges.
About this task
The following images indicate the location of the display back cover and provide a visual representation of the removal
procedure.
Steps
After performing the steps in the pre-requisites, we are left with the display back cover.
Installing the display back cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
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About this task
The following images indicate the location of the display back cover and provides a visual representation of the installation
procedure.
Steps
Place the display back cover on a flat surface.
Next steps
1. Install the display hinges.
2. Install the sensor board.
3. Install the eDP/display cable.
4. Install the camera/microphone module.
5. Install the display panel.
6. Install the display bezel.
7. Install the display assembly.
8. Install the base cover.
9. Install the microSD card.
10. Install the SIM card.
11. Follow the procedure in After working inside your computer.
Dummy SIM-card slot filler
Removing the dummy SIM-card slot filler
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
5. Remove the WLAN card.
6. Remove the WWAN card.
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7. Remove the assembly Inner frame.
8. Remove the system fan.
9. Remove the battery.
10. Remove the system board.
11. Remove the smart card reader.
12. Remove the keyboard assembly.
13. Remove the display assembly.
About this task
NOTE: For models shipped with WLAN antennas only, the dummy SIM-card slot filler is a separate service part and is not
included with replacement palm rest. As a result, the dummy SIM-card slot filler must be removed and then reinstalled when
replacing the palm-rest assembly.
The following image indicates the dummy SIM-card slot filler and provides a visual representation of the dummy SIM-card slot
filler removal procedure.
Steps
1. Push the dummy SIM-card slot filler from the top side of the palm-rest assembly.
2. Gently lift the dummy SIM-card slot filler out of the palm-rest assembly.
Installing the dummy SIM-card slot filler
Prerequisites
If you are replacing a component, remove the necessary component before the installation procedure.
About this task
The following image indicates the location of the dummy SIM-card slot filler and provides a visual representation of the dummy
SIM-card slot filler installation procedure.
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Steps
1. Place the dummy SIM-card slot filler into its compartment on the palm rest.
NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly.
2. Press the dummy SIM-card slot filler until it clicks into place and ensure it fits securely into the SIM card slot.
Next steps
1. Install the display assembly.
2. Install the keyboard assembly
3. Install the smart card reader.
4. Install the system board.
5. Install the battery.
6. Install the system fan.
7. Install the assembly inner frame.
8. Install the WWAN card.
9. Install the WLAN card.
10. Install the base cover.
11. Install the microSD card.
12. Install the SIM card.
13. Follow the procedure in After working inside your computer.
Palm-rest assembly
Removing the palm-rest assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the SIM card.
3. Remove the microSD card.
4. Remove the base cover.
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5. Remove the WLAN card.
6. Remove the WWAN card.
7. Remove the assembly Inner frame.
8. Remove the system fan.
9. Remove the battery.
10. Remove the system board.
11. Remove the smart card reader.
12. Remove the keyboard assembly.
13. Remove the display assembly.
14. Remove the dummy SIM-card slot filler (only for non-WWAN configuration).
NOTE: For models with smart card reader configuration, the smart card reader is preinstalled in the replacement palm-rest
assembly.
About this task
The following image indicates the palm-rest assembly and provides a visual representation of the removal procedure.
Steps
After performing the steps in the pre-requisites, we are left with the palm-rest assembly.
Installing the palm-rest assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the palm-rest assembly and provides a visual representation of the installation procedure.
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Steps
Place the palm-rest assembly on a flat surface.
Next steps
1. Install the dummy SIM-card slot filler (only for non-WWAN configuration).
2. Install the display assembly.
3. Install the keyboard assembly
4. Install the smart card reader.
5. Install the system board.
6. Install the battery.
7. Install the system fan.
8. Install the assembly inner frame.
9. Install the WWAN card.
10. Install the WLAN card.
11. Install the base cover.
12. Install the microSD card.
13. Install the SIM card.
14. Follow the procedure in After working inside your computer.
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Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
• Operating system
• Downloading the drivers
Operating system
● Windows 10 Pro, 64-bit
● Windows 10 Home, 64-bit
● Ubuntu Linux 20.04 LTS, 64-bit
Downloading the drivers
Steps
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.
4
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads.
5. Click the Detect Drivers button.
6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7. If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specific instructions.
8. Click View Drivers for My System.
9. Click Download and Install to download and install all driver updates detected for your computer.
10. Select a location to save the files.
11. If prompted, approve requests from User Account Control to make changes on the system.
12. The application installs all drivers and updates identified.
Not all files can be installed automatically. Review the installation summary to identify if manual installation is
NOTE:
necessary.
13. For manual download and installation, click Category.
14. From the drop-down list, select the preferred driver.
15. Click Download to download the driver for your computer.
16. After the download is complete, navigate to the folder where you saved the driver file.
17. Double-click the driver file icon and follow the instructions on the screen to install the driver.
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System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
● Change the system configuration information.
● Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Topics:
• BIOS overview
• Entering BIOS setup program
• Navigation keys
• Boot Sequence
• System setup options
• System and setup password
5
BIOS overview
The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter,
keyboard, mouse, and printer.
Entering BIOS setup program
About this task
Turn on (or restart) your computer and press F2 immediately.
Navigation keys
NOTE:
For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
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Boot Sequence
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can:
● Access System Setup by pressing F2 key
● Bring up the one-time boot menu by pressing F12 key.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
UEFI only:
● Windows Boot Manager
● UEFI RST PC SN730 NVMe 1024GB 20234D802529
● UEFI PXEv4 (MAC:8C47BE3E622C)
● ONBOARD NIC (IPV6)
● ONBOARD NIC (IPV4)
System setup options
NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear.
Table 4. System setup options—System information menu
Overview
Precision 3560
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Ownership Tag Displays the Ownership Tag of the computer.
Signed Firmware Update Displays whether the Signed Firmware Update is enabled on your computer.
Battery Information
Primary Displays that battery is primary.
Battery Level Displays the battery level of the computer.
Battery State Displays the battery state of the computer.
Health Displays the battery health of the computer.
AC Adapter Displays whether the AC adapter is connected or not.
Processor Information
Processor Type Displays the processor type.
Maximum Clock Speed Displays the maximum processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Current Clock Speed Displays the current processor clock speed.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identification code.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
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Table 4. System setup options—System information menu (continued)
Overview
Microcode Version Displays the microcode version.
Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM_SLOT B Displays the DIMM B memory size.
DIMM_SLOT A Displays the DIMM A memory size.
Devices Information
Panel Type Displays the Panel Type of the computer.
Video Controller Displays the video controller type of the computer.
Video Memory Displays the video memory information of the computer.
Wi-Fi Device Displays the wireless device information of the computer.
Native Resolution Displays the native resolution of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Audio Controller Displays the audio controller information of the computer.
Bluetooth Device Displays the Bluetooth device information of the computer.
LOM MAC Address Displays the LAN On Motherboard (LOM) MAC address of the computer.
Pass Through MAC Address Displays the pass through MAC address of the computer.
Cellular Device Displays the M.2 PCIe SSD information of the computer.
Table 5. System setup options—Boot Configuration menu
Boot Configuration
Boot Sequence
Boot mode Displays the boot mode.
Boot Sequence Displays the boot sequence.
Secure Digital (SD) Card Boot Enable or disable the SD card read-only boot.
By default, the Secure Digital (SD) Card Boot option is not enabled.
Secure Boot
Enable Secure Boot Enable or disable the secure boot feature.
By default, the option is not enabled.
Secure Boot Mode Enable or disable to change the secure boot mode options.
By default, the Deployed Mode is enabled.
Expert Key Management
Enable Custom Mode Enable or disable custom mode.
By default, the custom mode option is not enabled.
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Table 5. System setup options—Boot Configuration menu (continued)
Boot Configuration
Custom Mode Key Management Select the custom values for expert key management.
Table 6. System setup options—Integrated Devices menu
Integrated Devices
Date/Time Displays the current date in MM/DD/YYYY format and current time in
HH:MM:SS AM/PM format.
Camera Enables or disable the camera.
By default, the Enable Camera option is selected
Audio
Enable Audio Enable or disable the integrated audio controller.
By default, all the options are enabled.
USB/Thunderbolt Configuration
Enable Thunderbolt Technology
Support
Enable Thunderbolt Boot Support Enable or disable the Thunderbolt adapter peripheral device and USB devices
Enable Thunderbolt (and PCIe behind
TBT) pre-boot modules
Disable USB4 PCIE Tunneling Disable the USB4 PCIE Tunneling option.
Video/Power only on Type-C Ports Enable or disable the Type-C port functionality to video or only power.
● Enable or disable booting from USB mass storage devices connected to
external USB ports.
By default, the Enable External USB Ports option is enabled.
● Enable or disable booting from USB mass storage devices such as external
hard drive, optical drive, and USB drive.
By default, the Enable USB Boot Support option is enabled.
Enable or disable the associated ports and adapters.
By default, the Enable Thunderbolt Technology Support option is selected.
connected to the Thunderbolt adapter to be used during BIOS Pre-boot.
By default, the Enable Thunderbolt Boot Support option is disabled.
Enable or disable the PCIe devices that are connected through a Thunderbolt
adapter to execute the PCIe devices UEFI Option ROM (if present) during
pre-boot.
By default, the Enable Thunderbolt (and PCIe behind TBT) pre-boot
modules option is disabled.
By default, the option is disabled.
By default, the Video/Power only on Type-C Ports option is disabled.
Type-C Dock Override Enables to use connected Type-C Dell Dock to provide data stream with
external USB ports disabled. When Type-C Dock override is enabled, the
Video/Audio/Lan submenu is activated.
By default, the Type-C Dock Override option is enabled.
Video Enable or disable the usage of video on Dell Dock external ports.
By default, the Video option is disabled.
Audio Enable or disable the usage of audio on Dell Dock external ports.
By default, the Audio option is enabled.
Lan Enable or disable the usage of LAN on Dell Dock external ports.
By default, the Lan option is enabled.
Miscellaneous Devices Enable or disable Fingerprint Reader device.
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Table 6. System setup options—Integrated Devices menu (continued)
Integrated Devices
By default, the Enable Fingerprint Reader Device option is enabled.
Unobtrusive Mode
Enable Unobtrusive Mode Enable or disable all the computer light and sound.
By default, the Enable Unobtrusive Mode option is disabled.
Table 7. System setup options—Storage menu
Storage
SMART Reporting
Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology
(SMART) during computer startup.
By default, the Enable SMART Reporting option is not enabled.
Drive Information
SATA-1
Type Displays the SATA-1 type information of the computer.
Device Displays the SATA-1 device information of the computer.
M.2 PCIe SSD-1
Type Displays the M.2 PCIe SSD-1 type information of the computer.
Device Displays the M.2 PCIe SSD-1 device information of the computer.
M.2 PCIe SSD-2
Type Displays the M.2 PCIe SSD-2 type information of the computer.
Device Displays the M.2 PCIe SSD-2 device information of the computer.
Enable MediaCard
Secure Digital (SD) Card Enable or disable the SD card.
By default, the Secure Digital (SD) Card option is enabled.
Secure Digital (SD) Card Read-Only Mode Enable or disable the SD card read-only mode.
By default, the Secure Digital (SD) Card Read-Only Mode option is not
enabled.
Table 8. System setup options—Display menu
Display
Display Brightness
Brightness on battery power Enable to set screen brightness when the computer is running on battery
power.
Brightness on AC power Enable to set screen brightness when the computer is running on AC power.
Full Screen Logo Enable or disable full screen logo.
By default, the option is not enabled.
Table 9. System setup options—Connection menu
Connection
Network Controller Configuration
Integrated NIC Controls the on-board LAN controller.
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Table 9. System setup options—Connection menu (continued)
Connection
By default, the Enabled with PXE option is enabled.
Enable UEFI Network Stack Enable or disable UEFI Network Stack.
By default, the Enable UEFI Network Stack and Enabled w/PXE option are
enabled.
Wireless Device Enable
WWAN/GPS Enable or disable the internal WWAN/GPS device
By default, the option enabled.
WWAN Bus Mode Set the interface type of the Wireless Wan (WWAN) card.
By default, the Bus Mode PCIe option is enabled.
WLAN Enable or disable the internal WLAN device
By default, the option enabled.
Bluetooth Enable or disable the internal Bluetooth device
By default, the option enabled.
Contactless smartcard/NFC Enable or disable the internal Contactless smartcard/NFC device
By default, the option enabled.
Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN
Controller.
By default, the Enable UEFI Network Stack option are enabled.
Wireless Radio Control
Control WLAN radio Sense the connection of the computer to a wired network and subsequently
disable the selected wireless radios (WLAN).
By default, the option is disabled.
Control WWAN radio Sense the connection of the computer to a wired network and subsequently
disable the selected wireless radios (WWAN).
By default, the option is disabled.
HTTPs Boot Feature
HTTPs Boot Enable or disable the HTTPs Boot feature.
By default, the HTTPs Boot option is enabled.
HTTPs Boot Mode With Auto Mode, the HTTPs Boot extracts Boot URL from the DHCP. With
Manual Mode, the HTTPs Boot reads Boot URL from the user-provided data.
By default, the Auto Mode option is enabled.
Table 10. System setup options—Power menu
Power
Battery configuration Enables the computer to run on battery during peak power usage hours. Use
the table Custom Charge Start and Custom Charge Stop, to prevent AC
power usage between certain times of each day.
By default, the Adaptive option is enabled.
Advanced Configuration
Enable Advanced Battery Charge
Configuration
96 System setup
Enable or disable the advanced battery charge configuration.
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Table 10. System setup options—Power menu (continued)
Power
By default, the Enable Advanced Battery Charge Configuration option is
disabled.
Peak Shift Enables the computer to run on battery during peak power usage hours.
By default, the Enable Peak Shift option is enabled.
Enable Peak Shift
USB PowerShare
Enable USB PowerShare Enable or disable the USB PowerShare.
By default, the Enable USB PowerShare option is disabled
Thermal Management Enables to cool the fan and processor heat management to adjust the
computer performance, noise, and temperature.
By default, the Optimized option is enabled.
USB Wake Support
Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the computer from
standby.
By default, the Wake on Dell USB-C Dock option is enabled.
Block Sleep Enables to block entering sleep (S3) mode in the operating system.
By default, the Block Sleep option is disabled.
Lid Switch Enable or disable the lid switch.
By default, the Lid Switch option is enabled.
Intel Speed Shift Technology Enable or disable the Intel speed shift technology support.
By default, the Intel Speed Shift Technology option is enabled.
Long Life Cycle Primary Battery By default, the Normal Battery option is enabled.
Table 11. System setup options—Security menu
Security
TPM 2.0 Security
TPM 2.0 Security On Enable or disable TPM 2.0 security options.
By default, the TPM 2.0 Security On option is enabled.
Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement
Hierarchy is available to the operating system.
By default, the Attestation Enable option is enabled.
Key Storage Enable Enables to control whether the Trusted Platform Module (TPM) Storage
Hierarchy is available to the operating system.
By default, the Key Storage Enable option is enabled.
SHA-256 BIOS and the TPM will use the SHA-256 hash algorithm to extend
measurements into the TPM PCRs during BIOS boot.
By default, the SHA-256 option is enabled.
Clear Enables to clear the TPM owner information and returns the TPM to the
default state.
By default, the Clear option is disabled.
PPI ByPass for Clear Commands Controls the TPM Physical Presence Interface (PPI).
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Table 11. System setup options—Security menu (continued)
Security
By default, the PPI ByPass for clear Commands option is disabled.
Intel Total Memory Encryption
Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze
spray, probing DDR to read the cycles, and others.
By default, the Total Memory Encryption option is disabled.
Chassis intrusion Controls the chassis intrusion feature.
By default, the On-Silent option is enabled.
SMM Security Mitigation Enable or disable SMM Security Mitigation.
By default, the option is enabled.
Data Wipe on Next Boot
Start Data Wipe Enable or disable the data wipe on next boot.
By default, the option is enabled.
Absolute Enable or disable or permanently disable the BIOS module interface of the
optional Absolute Persistence Module service from Absolute software.
By default, the option is enabled.
UEFI Boot Path Security Controls whether or not the computer will prompt the user to enter the admin
password (if set) when booting to a UEFI boot device from the F12 boot menu.
By default, the Always Except Internal HDD option is enabled.
Table 12. System setup options—Passwords menu
Passwords
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the computer password.
NVMe SSD0 Set, change, or delete the NVMe SSD0 password.
Password Configuration
Upper Case Letter Reinforces password must have at least one upper case letter.
By default, the option is disabled.
Lower Case Letter Reinforces password must have at least one lower case letter.
By default, the option is disabled.
Digit Reinforces password must have at least one digit.
By default, the option is disabled.
Special Character Reinforces password must have at least one special character.
By default, the option is disabled.
Minimum Characters Set the minimum characters allowed for password.
Password Bypass When enabled, this always prompts for computer and internal hard drive
passwords when powered on from the off state.
By default, the Disabled option is enabled.
Password Changes
Enable Non-Admin Password Changes Enable or disable to change computer and hard drive password without the
need for admin password.
98 System setup
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Table 12. System setup options—Passwords menu (continued)
Passwords
By default, the option is enabled.
Admin Setup Lockout
Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS
setup.
By default, the option is disabled.
Master Password Lockout
Enable Master Password Lockout When enabled, this will disable the master password support.
By default, the option is disabled.
Allow Non-Admin PSID Revert
Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives
from the Dell Security Manager prompt.
By default, the option is disabled.
Table 13. System setup options—Update, Recovery menu
Update, Recovery
UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
By default, the option is enabled.
BIOS Recovery from Hard Drive Enables the user to recover from certain corrupted BIOS conditions from a
recovery file on the user primary hard drive or an external USB key.
By default, the option is enabled.
BIOS Downgrade
Allow BIOS Downgrade Enable or disable the flashing of the computer firmware to previous revision is
blocked.
By default, the option is enabled.
SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the
event of certain computer errors.
By default, the option is enabled.
BISOConnect Enable or disable cloud Service OS recovery if the main operating system fails
to boot with the number of failures equal to or greater than the value specified
by the Auto OS Recovery Threshold setup option and local Service OS does not
boot or is not installed.
By default, the option is enabled.
Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console
and for Dell OS Recovery Tool.
By default, the threshold value is set to 2.
Table 14. System setup options—System Management menu
System Management
Service Tag Display the Service Tag of the computer.
Asset Tag Create a computer Asset Tag.
AC Behavior
Wake on AC Enable or disable the wake on AC option.
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Table 14. System setup options—System Management menu (continued)
System Management
By default, the option is disabled.
Wake on LAN
Wake on LAN Enable or disable the computer to power on by special LAN signals when it
receives a wakeup signal from the WLAN.
By default, the Disabled option is selected.
Auto on Time Enable to set the computer to turn on automatically every day or on a
preselected date and time. This option can be configured only if the Auto On
Time is set to Everyday, Weekdays, or Selected Days.
By default, the option is disabled.
Table 15. System setup options—Keyboard menu
Keyboard
Numlock Enable Enable or disable the Numlock function when the computer boots.
By default, the option is enabled.
Fn Lock Options By default, the Fn lock option is enabled.
Keyboard Illumination Enables to change the keyboard illumination settings.
By default, the Bright option is enabled.
Keyboard Backlight Timeout on AC Set the timeout value for the keyboard backlight when an AC adapter is
connected to the computer.
By default, the 10 seconds option is enabled.
Keyboard Backlight Timeout on
Battery
Device Configuration Hotkey Access Manages whether you can access device configuration screens through
Set the timeout value for the keyboard backlight when the is running only on
battery power.
By default, the 10 seconds option is enabled.
hotkeys during computer startup.
By default, the option is enabled.
Table 16. System setup options—Pre-boot Behavior menu
Pre-boot Behavior
Adapter Warnings
Enable Adapter Warnings Enable or disable the warning messages during boot when the adapters with
less power capacity are detected.
By default, the option is enabled.
Warning and Errors Enable or disable the action to be done when a warning or error is encountered.
By default, the Prompt on Warnings and Errors option is enabled.
Fastboot Enable to set the speed of the boot process.
By default, the Minimal option is enabled.
Extend BIOS POST Time Set the BIOS POST time.
By default, the 0 seconds option is enabled.
MAC Address Pass-Through Replaces the external NIC MAC address with the selected MAC address from
the computer.
By default, the System Unique MAC Address option is enabled.
100 System setup
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