DellPrecision™Workstation350User'sGuide
Information About Your Computer
Finding Information for Your Computer
Specifications
Your Computer
Front View
Back View
Inside Your Computer
System Board Components
Cleaning Your Computer
Before Cleaning Your Computer
Computer, Keyboard, and Monitor
Mouse
Floppy Drive
CDs and DVDs
Advanced Features
LegacySelect Technology Control
Manageability
Security
Password Protection
System Setup
Jumper Settings
Power Button
Connecting an IEEE 1394 Device
TAPI
Hyper-Threading
Microsoft®Windows®XP Features
Overview
New User Interface
Files and Settings Transfer Wizard
Application and Device Compatibility
System Restore
User Accounts and Fast User Switching
Home and Small Office Networking
Internet Connection Firewall
Removing and Installing Computer Parts
Opening the Computer Cover
Drives
PCI Cards
AGP Card
Microprocessor
Memory
Battery
Closing the Computer Cover
Solving Problems
Battery Problems
Card Problems
Drive Problems
Dropped or Damaged Computer
E-Mail, Modem, and Internet Problems
Error Messages
General Problems
IEEE 1394 Device Problems
Keyboard Problems
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Serial or Parallel Device Problems
Sound and Speaker Problems
System Board Problems
Video and Monitor Problems
Advanced Troubleshooting
Diagnostic Lights
Beep Codes
Dell Diagnostics
Drivers
Using System Restore
Resolving Software and Hardware Incompatibilities
Getting Help
Technical Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Warranty and Return Policy
Ergonomic Computing Habits
Regulatory Notices
Glossary
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
For a complete list of abbreviations and acronyms, see the Glossary.
IfyoupurchasedaDell™n Series computer, any references in this document to Microsoft®Windows®operating systems are not applicable.
Information in this document is subject to change without notice.
©2002–2003DellComputerCorporation.Allrightsreserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Dell OpenManage, DellNet, and Latitude are trademarks of Dell Computer Corporation;
Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows NT, and Windows are registered trademarks of Microsoft Corporation; IBM and
OS/2 are registered trademarks of International Business Machines Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY
STAR partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
Model DHM
February2003P/N3T439Rev.A03
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Back to Contents Page
Your Computer
DellPrecision™Workstation350User'sGuide
Front View
Back View
Inside Your Computer
System Board Components
Front View
1
floppy-drive
light button
*
The floppy-drive light is on when the
computer reads data from or writes data to
the floppy drive. Wait until this light turns
off before you remove the floppy disk from
the drive.
2
hard-drive
light
The hard-drive light is on when the
computer reads data from or writes data to
the hard drive. The light might also be on
when a devicesuch as your CD player is
operating.
3
power button
Press this button to turn on the computer.
NOTICE: To avoid losing data, do
not use the power button to turn off
the computer. Instead, perform a
Microsoft®Windows®shutdown.
4
power light
The power light illuminates and blinks or
remains solid to indicate different states:
No light — The computer is in the off state.
Steady green — The computer is in a
normal operating state.
Blinking green — The computer is in a
power-saving state.
To exit from a power-saving state, press
the power button or click or move the
mouse.
See "Diagnostic Lights" for a description of
light codes that can help you troubleshoot
problems with your computer.
5
front-panel
Open the door to use the front-panel
Back View
door
connectors.
6
service tag
The tag is used to identify your computer
when you access the Dell Support website
or call technical support.
7
USB 2.0
connectors
(2)
Use the front USB connectors for devices
that you connect occasionally, such as
joysticks or cameras.
It is recommended that you use the back
USB connectors for devices that typically
remain connected, such as printers and
keyboards.
8
headphone
connector
Attach headphones.
*
On computers with an optional floppy drive.
1
power connector
Insert the power cable.
2
back panel
connectors
Plug serial, USB, and other devices into
the appropriate connector.
3
AGP card slot
Access connectors for any installed AGP
card.
4
PCI card slots
(4)
Access connectors for any installed PCI
cards.
1
parallel
connector
Connect a parallel device, such as a
printer, to the parallel connector. If you
have a USB printer, plug it into a USB
connector.
NOTE: The integrated parallel connector is
automatically disabled if the computer
detects an installed card containing a
parallel connector configured to the same
address. For more information, see
"System Setup."
Inside Your Computer
2
keyboard
connector
If you have a standard keyboard, plug it
into the purple keyboard connector. If you
have a USB keyboard, plug it into a USB
connector.
3
mouse
connector
Plug a standard mouse into the green
mouse connector. Turn off the computer
and any attached devices before you
connect a mouse to the computer. If you
have a USB mouse, plug it into a USB
connector.
If your computer is running Microsoft®
Windows®2000, Dell installed the
necessary mouse drivers on your hard
drive.
4
link integrity
light
l Green — A good connection exists
between a 10-Mbps network and
the computer.
l Orange — A good connection exists
between a 100-Mbps network and
the computer. Also indicates a 1 GB
(or 1000 Mbps) connection.
l Off — The computer is not detecting
a physical connection to the
network.
5
network
adapter
Attach the UTP cable to an RJ45 jack wall
plate or to an RJ45 port on a UTP
concentrator or hub and then press the
other end of the UTP cable into the
network adapter connector until the cable
snaps securely into place.
The use of Category 5 wiring and
connectors is recommended for our
customers' networks.
6
network
activity light
The yellow light flashes when the
computer is transmitting or receiving
network data. A high volume of network
traffic may make this light appear to be in
a steady "on" state.
7
line-in
connector
Use the blue line-in connector (available
on computers with integrated sound) to
attach a record/playback device such as a
cassette player, CD player, or VCR.
On computers with a sound card, use the
line-in connector on the card.
8
microphone
connector
Use the pink microphone connector
(available on computers with integrated
sound) to attach a personal computer
microphone for voice or musical input into
a sound or telephony program.
On computers with a sound card, use the
microphone connector on the card.
9
line-out
connector
Use the green line-out connector
(available on computers with integrated
sound) to attach headphones and most
speakers with integrated amplifiers.
On computers with a sound card, use the
line-out connector on the card.
10
USB 2.0
connectors
(6)
Use the back USB connectors for devices
that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front
USB connectors for devices that you
connect occasionally, such as joysticks or
cameras.
11
diagnostic
lights (4)
Use the lights to help you troubleshoot a
computer problem based on the diagnostic
code. For more information, see
"Diagnostic Lights."
12
serial
connectors
(2)
Connect a serial device, such as a
handheld device, to the serial port. The
default designations are COM1 for serial
connector 1 and COM2 for serial connector
2.
For more information, see "System Setup."
Cable Colors
System Board Components
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board.
1
hard drive
6
heat sink and blower
assembly
2
internal speaker
7
power supply
3
chassis intrusion
switch
8
floppy drive
4
system board
9
CD/DVD drive
5
padlock ring
Device
Color
Hard drive
Blue pull tab
Floppy drive
Black pull tab
CD/DVD drive
Orange pull tab
Back to Contents Page
1
floppy drive
connector (DSKT)
10
PCI card connectors (PCI1,
PCI2, PCI3, and PCI4)
2
CD/DVD drive
connector (SEC _IDE)
11
front-panel audio cable
connector (FRONTAUDIO)
3
battery socket
(BATTERY)
12
telephony connector (MODEM)
4
hard drive connector
(PRI_IDE)
13
CD drive audio cable connector
(CD_IN)
5
front-panel connector
(FRONTPANEL)
14
microprocessor and heat sink
connector (CPU)
6
password jumper
(PSWD)
15
microprocessor fan connector
(FAN2)
7
clear CMOS jumper
(CLR_CMOS)
16
memory module connectors
(RIMM 1, RIMM 2, RIMM 3, and
RIMM 4)
8
standby power light
(AUX_PWR)
17
power connector (POWER)
9
AGP card connector
(AGP)
Back to Contents Page
Advanced Troubleshooting
DellPrecision™Workstation350User'sGuide
Diagnostic Lights
Beep Codes
Dell Diagnostics
Drivers
Using System Restore
Resolving Software and Hardware Incompatibilities
Diagnostic Lights
To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D". These lights can be yellow or
green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and
sequence of the lights identify the problem.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Light Pattern
Problem Description
Suggested Resolution
Normal off condition or possible power
failure.
Verify that the computer power cable is plugged into the computer and a working electrical
outlet. Press the power button.
Possible BIOS failure; the computer is in
the recovery mode.
Run the BIOS Recovery utility, wait for recovery completion, and then restart the computer.
Possible microprocessor failure.
Reinstall the microprocessor, and restart the computer.
Memory modules are detected, but a
memory failure has occurred.
Remove and reinstall all memory modules and CRIMMs. Ensure that all the connector tabs
are locked. Restart the computer.
Install the memory modules in memory connectors RIMM 1 (located closest to the
microprocessor) and RIMM 2 and ensure that, if no additional memory is used, CRIMMs are
installed in memory connectors RIMM 3 and RIMM 4.
If you installed memory modules in memory connectors RIMM3 and RIMM4 that were not
purchased from Dell, remove the modules and replace them with the CRIMMs that were
originally installed in your computer.
If available, install Dell memory of the same type into your computer.
If the problem persists, contact Dell.
Possible expansion card failure.
1. Determine if a conflict exists by removing a card (not the video card) and then
restarting the computer.
2. If the problem persists, reinstall the card that you removed, remove a different card,
and then restart the computer.
3. Repeat this process for each card. If the computer starts normally, troubleshoot the
last card removed from the computer for resource conflicts (see "Resolving Software
and Hardware Incompatibilities").
4. If the problem persists, contact Dell.
Possible video card failure or bad onboard video.
If the computer has a video card, remove the card and reinstall it.
If the problem persists or the computer has integrated video, contact Dell.
Possible floppy or hard drive failure.
Check all power and data cable connections, and then restart the computer.
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies
a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer
encountered a memory problem.
If your computer beeps during start-up:
1. Write down the beep code on the Diagnostics Checklist, and perform the action recommended in the following table.
2. Run the Dell Diagnostics to identify a more serious cause.
3. Contact Dell for technical assistance.
Possible USB failure.
Reinstall all USB devices, check cable connections, and then restart the computer.
No memory modules are installed.
Reinstall all memory modules and then restart the computer.
If the problem persists, contact Dell.
Possible system board failure.
Perform the procedures in "System Board Problems."
If the problem persists, contact Dell.
Memory modules are detected, but a
memory configuration or compatibility
error exists.
Ensure that there are no special memory module/memory connector placement requirements
(see "Memory").
Verify that the memory modules that you are installing are compatible with your computer
(see "Memory").
Reinstall the memory modules and then restart the computer.
If the problem persists, contact Dell.
Possible system board resource and/or
hardware failure.
Perform the procedure in "System Board Problems" and see "Resolving Software and
Hardware Incompatibilities."
If the problem persists, contact Dell.
Possible expansion card failure.
1. Determine if a conflict exists by removing a card (not the video card) and then
restarting the computer.
2. If the problem persists, reinstall the card that you removed, remove a different card,
and then restart the computer.
3. Repeat this process for each card. If the computer starts normally, troubleshoot the
last card removed from the computer for resource conflicts (see "Resolving Software
and Hardware Incompatibilities").
4. If the problem persists, contact Dell.
Other failures has occurred.
Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive
to the system board.
If the problem persists, contact Dell.
Normal operating condition after POST.
None.
Code Cause
1-1-2
Microprocessor register failure
1-1-3
NVRAM
1-1-4
ROM BIOS checksum failure
1-2-1
Programmable interval timer
1-2-2
DMA initialization failure
1-2-3
DMA page register read/write failure
1-3
Video Memory Test failure
1-3-1 through 2-4-4
Memory not being properly identified or used
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical
assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide
important information for Dell's service and support personnel.
The Dell Diagnostics allows you to:
l Perform express, extended, or custom tests on one or all devices
l Select tests based on a symptom of the problem you are having
l Choose how many times a test is run
l Display test results
l Suspend testing if an error is detected
l Access online help information that describes the tests and devices
l Receive status messages that tell you whether tests completed successfully
l Receive error messages if problems are detected
Starting the Dell Diagnostics
It is recommended that you print these procedures before you begin.
Enter system setup, review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1. Shut down and restart the computer.
2. When the DELL®logo appears, press <F12> immediately.
If you wait too long and the Microsoft®Windows®logo appears, continue to wait until you see the Windows desktop. Then shut down your computer
through the Start menu and try again.
3. When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
3-1-1
Slave DMA register failure
3-1-2
Master DMA register failure
3-1-3
Master interrupt mask register failure
3-1-4
Slave interrupt mask register failure
3-2-2
Interrupt vector loading failure
3-2-4
Keyboard Controller Test failure
3-3-1
NVRAM power loss
3-3-2
NVRAM configuration
3-3-4
Video Memory Test failure
3-4-1
Screen initialization failure
3-4-2
Screen retrace failure
3-4-3
Search for video ROM failure
4-2-1
No time tick
4-2-2
Shutdown failure
4-2-3
Gate A20 failure
4-2-4
Unexpected interrupt in protected mode
4-3-1
Memory failure above address 0FFFFh
4-3-3
Timer-chip counter 2 failure
4-3-4
Time-of-day clock stopped
4-4-1
Serial or parallel port test failure
4-4-2
Failure to decompress code to shadowed memory
4-4-3
Math-coprocessor test failure
4-4-4
Cache test failure
NOTICE: OnlyusetheDellDiagnosticstotestyourDell™computer.Usingthisprogramwithothercomputerscanresultinerrormessages.
NOTE: If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions to run the Dell Diagnostics from your
Drivers and Utilities CD.
4. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1. Insert the Drivers and Utilities CD into the CD drive.
2. Shut down and restart the computer.
When the DELL®logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the
Start menu and try again.
3. When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.
4. Select the IDE CD-ROM Device option from the CD boot menu.
5. Select the Boot from CD-ROM option from the menu that appears.
6. Type 1 to start the ResourceCD menu.
7. Type 2 to start the Dell Diagnostics.
8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform.
9. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
2. If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and
problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell.
3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.
5. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system
setup.
NOTE: The Service Tag number for your computer is located on the top of each test screen.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to
increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
Tab Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and problem description.
Help
Describes the test and may indicate requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains your configuration information for all devices from system setup, memory, and various internal tests and displays
it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer
or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.
A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its
driver recognizes.
Many drivers, such as the keyboard driver, come with your Microsoft®Windows®operating system. You may need to install drivers if:
l You upgrade your operating system.
l You reinstall your operating system.
l You connect or install a new device.
If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and if
necessary, to update the driver.
Identifying Drivers
Windows XP
1. Click the Start button and click Control Panel.
2. In the Control Panel window, under Pick a Category, click Performance and Maintenance.
3. In the Performance and Maintenance window, click System.
4. In the System Properties window, click the Hardware tab.
5. Click Device Manager.
6. In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.
Windows 2000
1. Click the Start button, point to Settings, and click Control Panel.
2. In the Control Panel window, double-click System.
3. In the System Properties window, click the Hardware tab.
4. Click Device Manager.
5. In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.
Reinstalling Drivers
1. Insert the Drivers and Utilities CD into the CD drive.
If this is your first time to use the Drivers and Utilities CD, the Installation window opens to inform you that the CD will begin the installation. Click OK,
and respond to the installation program prompts to complete the installation.
2. Click Next at the Welcome Dell System Owner screen.
3. Choose the appropriate selections for System Model, Operating System, Device Type, and Topic.
4. Click My Drivers in the Topic drop-down menu.
The Drivers and Utilities CD scans your computer's hardware and operating system and then displays a list of device drivers for your system
configuration.
5. Click the appropriate driver and follow the instructions to download the driver for your computer.
To view a list of all available drivers for your computer, click Drivers in the Topic drop-down menu.
To access the Dell Drivers and Utilities CD Guide, click User's Guides in the Topic drop-down menu, and then click Dell Precision ResourceCD.
Using System Restore
The Microsoft®Windows®XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting
data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for
information on using System Restore.
Creating a Restore Point
1. Click the Start button.
2. Click Help and Support.
NOTE: To access device drivers and user documentation, you must use the ResourceCD while your computer is running Windows.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
3. Click System Restore.
4. Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.
2. Ensure that Restore my computer to an earlier time is selected, and then click Next.
3. Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points
appear in bold.
4. Select a restore point, and then click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the
restore point that you prefer.
5. Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.
6. After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
Undoing the Last System Restore
1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.
2. Click Undo my last restoration and click Next.
3. Click Next.
The System Restore screen appears, and then the computer automatically restarts.
4. After the computer restarts, click OK.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is
enabled:
1. Click the Start button, and then click Control Panel.
2. Click Performance and Maintenance.
3. Click System.
4. Click the System Restore tab.
5. Ensure that Turn off System Restore is unchecked.
Resolving Software and Hardware Incompatibilities
Microsoft®Windows®XP
Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.
To check for conflicts on a computer running Windows XP:
1. Click the Start button, and then click Control Panel.
2. Click Performance and Maintenance, and then click System.
3. Click the Hardware tab, and then click Device Manager.
4. In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.
5. Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.
NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or
delete any files or programs until the system restoration is complete.
NOTICE: Before you undo the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or
programs until the system restoration is complete.
6. Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager.
To use the Windows XP Hardware Troubleshooter:
1. Click the Start button, and then click Help and Support.
2. Type hardware troubleshooter in the Search field, and then click the arrow to start the search.
3. Click Hardware Troubleshooter in the Search Results list.
4. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.
Windows 2000
To check for conflicts on a computer running Windows 2000:
1. Click the Start button, point to Settings, and then click Control Panel.
2. In the Control Panel window, double-click System.
3. Click the Hardware tab.
4. Click Device Manager.
5. Click View, and then click Resources by connection.
6. Double-click Interrupt request (IRQ) to view the IRQ assignments.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.
7. Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.
8. Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager.
To use the Windows 2000 Hardware Troubleshooter:
1. Click the Start button and click Help.
2. Click Troubleshooting and Maintenance on the Contents tab, click Windows2000troubleshooters, and then click Hardware.
3. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.
Back to Contents Page
Back to Contents Page
Advanced Features
DellPrecision™Workstation350User'sGuide
LegacySelect Technology Control
LegacySelect technology control offers legacy-full, legacy-reduced, or legacy-free solutions based on common platforms, hard-drive images, and help desk
procedures.Controlisprovidedtotheadministratorthroughsystemsetup,DellOpenManage™ITAssistant,orDell™customfactoryintegration.
LegacySelect allows administrators to electronically activate or deactivate connectors and media devices that include serial and USB connectors, a parallel
connector, a floppy drive, and a PS/2 mouse. Connectors and media devices that are deactivated make resources available. You must restart the computer for
the changes to take effect.
Manageability
Alert Standard Format
ASF is a DMTF management standard that specifies "pre-operating system" or "operating system-absent" alerting techniques. It is designed to generate an
alert on potential security and fault conditions when the operating system is in a sleep state or the computer is powered down. ASF is designed to supersede
previous operating system-absent alerting technologies.
Your computer supports the following ASF alerts and remote capabilities:
For more information about Dell's ASF implementation, see the ASF User's Guide and the ASF Administrator's Guide, available on the Dell Support website at
support.dell.com.
Dell OpenManage IT Assistant
IT Assistant configures, manages, and monitors computers and other devices on a corporate network. IT Assistant manages assets, configurations, events
(alerts), and security for computers equipped with industry-standard management software. It supports instrumentation that conforms to SNMP, DMI, and CIM
industry standards.
Dell OpenManage Client instrumentation, which is based on DMI and CIM, is available for your computer. For information on IT Assistant, see the Dell
OpenManage IT Assistant User's Guide available on the Dell Support website at support.dell.com.
Dell OpenManage Client Instrumentation
Dell OpenManage Client Instrumentation is software that enables remote management programs such as IT Assistant to do the following:
LegacySelect Technology Control
Manageability
Security
Password Protection
System Setup
Jumper Settings
Power Button
Connecting an IEEE 1394 Device
TAPI
Hyper-Threading
Alert
Description
Chassis Intrusion/Chassis
Intrusion Cleared
The computer has been
opened/The chassis
intrusion alert has been
cleared.
Corrupt BIOS
The BIOS is corrupted.
Failure to Boot to BIOS
The BIOS did not complete
loading upon initiation.
System Password Failure
The system password is
invalid (after 3 failed
attempts).
Entity Presence
Periodic Heartbeats
transmitted to verify
computer presence.
Temperature - Too
Low/Low/High/Too High/Fault Non Critical/Fault - Critical
The computer
temperature out of limits.
Voltage - Too Low/Too
High/Fault
The computer voltage out
of limits.
Cooling Device - Speed
Low/Speed Too
Low/Malfunction/Status Change
The computer fan
speed/rpm out of limits.
Ethernet Connectivity Enabled/
Ethernet Connectivity Disabled
The Ethernet Connectivity
Enabled/Ethernet
Connectivity Disabled.
l Access information about your computer, such as how many processors it has and what operating system it is running
l Monitor the status of your computer, such as listening for thermal alerts from temperature probes or hard-drive failure alerts from storage devices
l Change the state of your computer, such as updating its BIOS or shutting it down remotely
A managed computer is one that has Dell OpenManage Client Instrumentation set up on a network that uses IT Assistant. For information about Dell
OpenManage Client Instrumentation, see the Dell OpenManage Client Instrumentation User's Guide available on the Dell Support website at support.dell.com.
Security
Chassis Intrusion Detection
This feature detects that the chassis was opened and alerts the user. To change the Chassis Intrusion setting:
1. Enter system setup.
2. Press the down-arrow keys to move to the System Security option.
3. Press <Enter> to access the System Security option's pop-up menu.
4. Press the down-arrow key to move to the Chassis Intrusion setting.
5. Press the spacebar to select an option setting.
6. Exit system setup.
Option Settings
l Enabled — If the computer cover is opened, the setting changes to Detected, and the following alert message displays during the boot routine at the
next computer start-up:
Alert! Cover was previously removed.
To reset the Detected setting, enter system setup. In the Chassis Intrusion option, press the left- or right-arrow key to select Reset, and then choose
Enabled, Enabled-Silent, or Disabled.
l Enabled-Silent (default) — If the computer cover is opened, the setting changes to Detected. No alert message appears during the boot sequence at
the next computer start-up.
l Disabled — No intrusion monitoring occurs and no messages appear.
Padlock Ring and Security Cable Slot
Use one of the following methods to secure your computer:
l Use a padlock alone or a padlock and looped security cable with the padlock ring. For location of the padlock ring, see "Inside Your Computer."
A padlock alone prevents the computer from being opened.
A security cable looped around a stationary object is used in conjunction with a padlock to prevent unauthorized movement of the computer.
l Attach a commercially available antitheft device to the security cable slot on the back of the computer.
Antitheft devices usually include a segment of metal-stranded cable with an attached locking device and key. A Kensington lock is recommended. The
documentation that comes with the locking device contains instructions for installing it.
Password Protection
System Password
Option Settings
You cannot change or enter a new system password if either of the following two options is displayed:
l Enabled — A system password is assigned.
NOTE: When the setup password is enabled, you must know the setup password before you can reset the Chassis Intrusion setting.
NOTE: Before you purchase an antitheft device, ensure that it works with the security cable slot on your computer.
NOTICE: Although passwords provide security for the data on your computer, they are not foolproof. If your data requires more security, it is your
responsibility to obtain and use additional forms of protection, such as data encryption programs.
NOTICE: If you leave your computer running and unattended without having a system password assigned, or if you leave your computer unlocked so
that someone can disable the password by changing a jumper setting, anyone can access the data stored on your hard drive.
l Disabled — The system password is disabled by a jumper setting on the system board.
You can only assign a system password when the following option is displayed:
l Not Enabled — A system password has not been assigned and the password jumper on the system board is in the enabled position (the default).
Assigning a System Password
To escape from the field without assigning a system password, press <Tab> or the <Shift><Tab> key combination to move to another field, or press <Esc> at
any time before you complete step 5.
1. Enter system setup and verify that Password Status is set to Unlocked.
2. Highlight System Password and then press the left- or right-arrow key.
The option heading changes to Enter Password, followed by an empty 32-character field in square brackets.
3. Type your new system password.
You can use up to 32 characters. To erase a character when entering your password, press <Backspace> or the left-arrow key. The password is not
case sensitive.
Certain key combinations are not valid. If you enter one of these combinations, the speaker emits a beep.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
4. Press <Enter>.
If the new system password is less than 32 characters, the whole field fills with placeholders. Then the option heading changes to Verify Password,
followed by another empty 32-character field in square brackets.
5. To confirm your password, type it a second time and press <Enter>.
The password setting changes to Enabled.
6. Exit system setup.
Password protection takes effect when you restart the computer.
Typing Your System Password
When you start or restart your computer, one of the following prompts appears on the screen.
If Password Status is set to Unlocked:
Type in the password and
- press <ENTER> to leave password security enabled.
- press <CTRL><ENTER> to disable password security.
Enter password:
If Password Status is set to Locked:
Type the password and press <Enter>.
If you have assigned a setup password, the computer accepts your setup password as an alternate system password.
If you type a wrong or incomplete system password, the following message appears on the screen:
** Incorrect password. **
If you again type an incorrect or incomplete system password, the same message appears on the screen. The third and subsequent times you type an
incorrect or incomplete system password, the computer displays the following message:
** Incorrect password. **
Number of unsuccessful password attempts: 3
System halted! Must power down.
Even after your computer is turned off and on, the previous message is displayed each time you type an incorrect or incomplete system password.
Deleting or Changing an Existing System Password
1. Enter system setup and verify that Password Status is set to Unlocked.
2. Restart your computer.
3. When prompted, type the system password.
4. Press <Ctrl><Enter> to disable the existing system password.
5. Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed, the system password is deleted. If Not Enabled is not displayed, press <Alt><b> to restart the computer, and then repeat
step 3 through step 5.
NOTE: You can use Password Status in conjunction with system password and setup password to further protect your computer from unauthorized
changes.
To assign a new password, follow the procedure in "Assigning a System Password."
6. Exit system setup.
Setup Password
Option Settings
l Enabled — Does not allow assignment of setup passwords; you must enter a setup password to make changes to system setup.
l Not Enabled — Allows assignment of setup passwords; password feature is enabled but no password is assigned.
Assigning a Setup Password
The setup password can be the same as the system password.
1. Enter system setup and verify that Setup Password is set to Not Enabled.
2. Highlight Setup Password and press the left- or right-arrow key.
The computer prompts you to type and verify the password. If a character is not permitted, the computer emits a beep.
3. Type and then verify the password.
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter system setup, the computer prompts you for
the setup password.
4. Exit system setup.
A change to Setup Password becomes effective immediately (no need to restart the computer).
Operating Your Computer With a Setup Password Enabled
When you enter system setup, the Setup Password option is highlighted, prompting you to type the password.
If you do not type the correct password, the computer lets you view, but not modify, system setup options.
Deleting or Changing an Existing Setup Password
To change an existing setup password, you must know the setup password.
1. Enter system setup.
2. Type the setup password at the prompt.
3. Highlight Setup Password and press the left- or right-arrow key to delete the existing setup password.
The setting changes to Not Enabled.
To assign a new setup password, perform the steps in "Assigning a System Password."
4. Exit system setup.
Disabling a Forgotten Password and Setting a New Password
1. Open the computer cover.
2. Remove the jumper plug labeled "PSWD" from the jumper.
See "Jumper Settings" to locate the password jumper.
3. Close the computer cover.
4. Reconnect your computer and devices to electrical outlets and turn them on.
This disables the existing password(s).
5. Enter system setup and verify that Setup Password is set to Disabled.
6. Exit system setup.
NOTE: If the two passwords are different, the setup password can be used as an alternate system password. However, the system password cannot
be used in place of the setup password.
NOTE: You can use Password Status in conjunction with Setup Password to protect the system password from unauthorized changes.
NOTICE: This process erases both the system and setup passwords.
CAUTION: Before you open the computer cover, follow the safety instructions in the System Information Guide.
CAUTION: Before you open the computer cover, follow the safety instructions in the System Information Guide.
7. Open the computer cover.
8. Replace the PSWD jumper plug.
9. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
This reenables the password feature. When you enter system setup, both password options appear as Not Enabled—the password feature is enabled
but no password is assigned.
10. Assign a new system and/or setup password.
System Setup
Use system setup settings as follows:
l To set user-selectable options such as date and time or system password
l To read the current amount of memory or set the type of hard drive installed
It is recommended that you print the system setup screens (by pressing <Print Screen>) or record the information for future reference.
Before you use system setup, you must know the kind of floppy drive(s) and hard drive(s) installed in your computer. To confirm this information, see the
Manufacturing Test Report that came with your computer, or find this information in the online Dell Accessories folder.
Entering System Setup
1. Turn on or restart your computer.
2. When Press <F2> to Enter Setup appears in the upper-right corner of the screen, press <F2> immediately.
If you wait too long and the Microsoft®Windows®logo appears, continue to wait until you see the Windows desktop. Then shut down your computer
and try again.
System Setup Screens
System setup screens display current configuration information for your computer. Information on the screen is organized into four areas:
l Title —The box at the top of all screens that lists the computer name
l Computer data — Two boxes below the title box that display your computer processor, L2 cache, service tag, and the version number of the BIOS
l Options — A scrollable box listing options that define the configuration of your computer, including installed hardware, power conservation, and security
features
Fields to the right of the option titles contain settings or values. The fields that you can change appear bright on the screen. The fields that you cannot
change (because they are set by the computer) appear less bright. When <Enter> appears to the right of an option title, press <Enter> to access a
popup menu of additional options.
l Key functions — A line of boxes across the bottom of all screens that lists keys and their functions within system setup
¡ <F1> — Accesses the System Setup Help
¡ <ESC> — Exits System Setup
System Setup Navigation Keys
NOTE: To ensure an orderly computer shutdown, consult the documentation that came with your operating system.
Keys
Action
Moves to the next field
Moves to the previous field
Cycles through the options in a field.
In many fields, you can also type the
appropriate value
Scrolls through help information
Enters the selected field's pop-up
options menu
spacebar or
In the selected field's pop-up options
menu, cycles through the options in a
Boot Sequence
This feature allows users to change the sequence of devices from which the computer boots.
Option Settings
l Normal — (Available only for the current boot process.) The computer attempts to boot from the sequence of devices specified in system setup.
l Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, or if no floppy disk is in the drive,
the computer generates an error message.
l Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error
message.
l CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer generates an
error message.
l MBA — (Available only for the future boot process) As the computer boots, it prompts you to press <Ctrl><Alt><b>. Pressing this key combination
causes a menu to display that allows you to select a method for booting from a network server. If a boot routine is not available from the network
server, the system attempts to boot from the next device in the boot sequence list.
Changing the Computer Boot Sequence for the Current Boot
You can use this feature, for example, to tell the computer to boot from the CD drive so you can run the Dell Diagnostics, but specify that the computer boots
from the hard drive when the diagnostic tests are complete.
1. Turn on or restart your computer.
2. When F2 = Setup appears in the upper-right corner of the screen, press <Ctrl><Alt><F8>.
If you wait too long and the Microsoft Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and
try again.
The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it. At the bottom of the menu, enter the number of
the device that is to be used for the current boot only.
Changing Boot Sequence for Future Boots
1. Enter system setup.
2. Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the pop-up menu.
3. Press the up- and down-arrow keys to move through the list of devices.
4. Press the spacebar to enable or disable a device (enabled devices have a checkmark).
5. Press plus (+) or minus (–) to move a selected device up or down the list.
System Setup Options
field
Exits system setup without restarting
the computer and returns the
computer to the boot routine
Exits system setup and restarts the
computer, implementing any changes
you have made
Resets the selected option to the
default
NOTE: To ensure an orderly computer shutdown, consult the documentation that came with your operating system.
NOTE: Write down your current boot sequence in case you want to restore it.
AC Power Recovery — Determines what happens when AC power is restored to the computer
l Off — Computer remains off when AC power is restored.
l On — Computer starts when AC power is restored.
l Last — Computer returns to the AC power state existing at the time that AC power was lost.
Asset Tag — Displays the customer-programmable asset tag number for the computer if an asset tag number is assigned
Auto Power On — Sets time and days of week to turn on the computer automatically. Choices are every day or every Monday through
Friday.
Time is kept in a 24-hour format (hours:minutes). Change the start-up time by pressing the right- or left-arrow keys to increase or to
decrease the numbers or type numbers in both the date and time fields.
Disabled is the default.
This feature does not work if you turn off your computer using a power strip or surge protector.
CPU ID — Manufacturer's identification code for the installed microprocessor
CPU Information
l CPU Speed — Processor speed at which the computer boots
Press the left- or right-arrow key to toggle the CPU Speed option between the resident microprocessor's rated speed (the default)
and a lower compatibility speed. A change to this option takes effect immediately (no restart is necessary).
To toggle between the rated processor speed and the compatibility speed while the computer is running in real mode, press
<Ctrl><Alt><\>. (For keyboards that do not use American English, press <Ctrl><Alt><#>.)
l Bus Speed — Speed of the microprocessor's system bus
NOTE: The front side bus speed may appear as 133MHz, but due to Quad pumped architecture the effective speed is 533MHz.
l Processor ID — Manufacturer's identification code(s) for the installed microprocessor
l Clock Speed — Core speed at which the microprocessor(s) operates
l Cache Size — Size of the microprocessor's L2 cache
l Hyper-Threading — Enables or disables Hyper-Threading technology for operating systems that support this feature. The default
setting is Disabled.
Diskette Drive A — Type of floppy drive(s) installed in the computer. With the standard cabling configuration, Diskette Drive A (the boot
floppy drive) is the 3.5-inch floppy drive installed in the top externally accessible drive bay. The two options are 3.5 Inch, 1.44 MB, and Not
Installed.
Tape drives are not reflected in the Diskette Drive A option. For example, if a single floppy drive and a tape drive are attached to the floppy
drive interface cable, set Diskette Drive A to 3.5 Inch, 1.44 MB.
Fastboot
l On (default) — Your computer boots in 10 seconds or less, skipping certain configurations and tests
l Off — Your computer does not skip certain configurations and tests during the boot process
Integrated Devices — Configures the following devices integrated with the system board:
l Sound — Settings are On (default) or Off.
l USB Controller — Settings are On or Off.
l Network Interface Controller — Settings are On (default), Off, or On w/ MBA. Settings for On w/ MBA are PXE, RPL, BootP, or
NetWare as the active boot mode.
l Mouse Port — Settings are On or Off.
l Serial Port 1 and Serial Port 2 — Settings are Off and Auto (default).
¡ Auto automatically configures a connector to a particular designation (COM1 or COM3 for Serial Port 1; COM2 or COM4 for
Serial Port 2).
If you set a serial connector to Auto and add a card containing a connector configured to the same designation, the
computer automatically remaps the integrated port to the next available connector designation that shares the same IRQ
setting as follows:
COM1 (I/O address 3F8h), which shares IRQ4 with COM3, is remapped to COM3 (I/O address 3E8h).
COM2 (I/O address 2F8h), which shares IRQ3 with COM4, is remapped to COM4 (I/O address 2E8h).
NOTE: When two COM connectors share an IRQ setting, you can use either connector as necessary, but you may not be able to use them
both at the same time. If you are running the Microsoft Windows 95 or IBM®OS/2®operating system, you cannot use both serial
connectors at the same time. If the second connector (COM3 or COM4) is also in use, the integrated connector is turned off.
l Parallel Port — The settings are Mode, I/O Address, and DMA Channel.
Mode settings are PS/2, EPP, ECP, AT, or Off. Set the Mode option according to the type of device connected to the parallel
connector. To determine the correct mode to use, see the documentation that came with the device.
I/O Address settings are 378h (default), 278h, or 3BCh. The settings are not available when Mode is set to Off.
NOTE: You cannot set the parallel connector to 3BCh if Mode is set to EPP.
DMA Channel appears only when Mode is set to ECP. Settings are DMA 1, DMA 3, or Off.
l IDE Drive Interface — The settings are Off and Auto (default).
Auto turns off the IDE interface when necessary to accommodate a controller card installed in an expansion slot.
l Diskette Interface — The settings are Auto (default), Read Only, and Off.
Auto turns off the integrated floppy drive controller when necessary to accommodate a controller card installed in an expansion slot.
Read Only prevents the computer's integrated floppy drive controller from writing to floppy drives and activates Auto.
Jumper Settings
l USB Emulation — Settings are On and Off.
l Primary Video Controller — settings are Auto and AGP (default).
Auto — If only an AGP card is installed, the computer uses the AGP card; if only a PCI card is installed, the computer uses the PCI card;
if both AGP and PCI cards are installed, the computer uses the PCI card to boot.
AGP (default) — The computer uses the AGP card.
l Video DAC Snoop — The settings are Off (default) and On.
On corrects video problems such as incorrect colors or blank windows that may occur when you use certain video cards.
Keyboard NumLock — The settings are On and Off (does not apply to 84-key keyboards).
On — Activates the rightmost bank of keys so they provide the mathematical and numeric functions shown at the top of each key.
Off — Activates the rightmost bank of keys so they provide cursor-control functions shown by the label on the bottom of each key.
Memory Information —
Indicates amount of installed memory, computer memory speed, and AGP size
PCI IRQ Assignment — Specifies which IRQ lines are assigned to the PCI devices installed in the computer
Press <Enter> and then select the device whose IRQ line you want to change, and press the plus (+) or minus (–) key to scroll through the
available IRQ lines.
Primary Drive n and Secondary Drive n — The settings are Auto (use this setting for all IDE devices from Dell) and Off.
Primary Drive n identifies drives attached to the primary IDE interface connector (labeled "IDE1") on the system board.
Secondary Drive n identifies drives connected to the secondary IDE interface connector (labeled "IDE2").
NOTE: You must have an IDE device connected to the primary IDE interface if you have an IDE device connected to the secondary IDE
interface.
If You Have a Problem
If the computer generates a drive error message the first time you boot your computer after you install an IDE drive, your drive may not work
with the automatic drive-type detect feature. Press <Alt><d> in any hard drive field to set the hard drive autoconfiguration feature.
During POST the computer scans the IDE channels for supported devices and generates a summary message. For example, if the computer
detects that a hard drive is connected to the Primary channel and that a CD drive is connected to the Secondary channel, it generates the
following message:
Performing automatic IDE configuration...
Primary Master: IDE Disk Drive
Secondary Master: CD-ROM Reader
If the computer detects a device during the scan, it sets the device to Auto in system setup. If no device is listed, it sets the device setting to
Off in system setup.
If your computer does not reset after you perform these steps, enter system setup and reset the computer to its original factory settings:
1. Restart your computer.
2. As the computer restarts, press <F2> to enter system setup.
3. When the system setup screen appears, press <Alt><F> to load the default settings.
The computer beeps when the settings are restored.
4. Verify that the time, date, and year are correct and that the Secondary Drive 0 option is set to Auto.
5. Press <Esc> and then press <Enter> to save your changes and exit.
The computer restarts.
To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated.
Power Button
You can use the ACPI feature to configure the function of the Microsoft Windows 2000 and Windows XP operating systems.
Power Button Functions for Windows 2000 and Windows XP with ACPI Enabled
Power Button Functions for Windows 2000 and Windows XP with ACPI Disabled
NOTICE: Ensure that your computer is turned off and unplugged before you change the jumper settings. Otherwise, damage to your computer or
unpredictable results can occur.
Jumper
Setting
Description
PSWD
(default)
Password features are enabled
Password features are disabled
CLR_CMOS
(default)
Clears the CMOS settings
Normal CMOS function
jumpered unjumpered
NOTICE: To turn off your computer, perform an orderly computer shutdown when possible.
Action
Results
Computer Turned
On
and ACPI Enabled
Computer
in Standby
Mode
Computer
Turned Off
Press
power
button
Computer goes into
standby mode or
turns off (depending
on the operating
system setup)
Computer
turns on
Boots and
computer
turns on
Hold
power
button
for 6
seconds*
Computer turns off
Computer
turns off
Boots and
computer
turns on
NOTE: Pressing or holding the power button to shut down
the computer may result in data loss. Use the power button
to shut down the computer only if the operating system is
not responding.
Action
Results
Computer
Turned On and
ACPI Disabled
Computer in
Suspend
Mode
Computer
Turned Off
Press power
button
Computer turns
off immediately
Computer
turns off
immediately
Boots and
computer
turns on
Hold power
button for 6
seconds*
Computer turns
off
Computer
turns off
Boots and
computer
turns on
NOTE: Pressing or holding the power button to shut down
Hung Computer
If the computer does not turn off when you press the power button, the computer may be hung. Press and hold the power button until the computer turns off
completely (this process may take several seconds). If the computer is hung and the power button fails to function properly, unplug the AC power cable from
the computer, wait for the computer to completely stop running, and plug in the AC power cable. If the computer does not restart, press the power button to
restart the computer.
Connecting an IEEE 1394 Device
IEEE 1394 is a digital interface that can move large amounts of data between computers and peripheral devices. IEEE 1394 is ideal for use with multimedia
devices because it speeds the transfer of data and large files, which enables a computer to connect directly to devices such as digital video cameras.
Your computer provides a standard IEEE 1394 connector as an add-in card. For information on adding a card, see "Installing a Card."
TAPI
Your computer supports TAPI-compliant modem cards using the standard TAPI connector (the green connector labeled MODEM or TELEPHONY). If your modem
supports voice features, you can connect your modem to the TAPI connector and then use your audio speakers and microphone as an answering machine or
speakerphone. The microphone carries your voice into the computer and then through the TAPI system board connector to your modem card. The caller's voice
enters through the modem card to the TAPI system board connector and then out to the speakers. You can also use this configuration to record and play
audio files over the telephone by using third-party software.
Installing a TAPI-Compliant Modem Card
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. Open the computer cover.
6. Install the TAPI-compliant modem card:
a. Connect the 4-pin TAPI cable to the TAPI system board connector.
To locate the TAPI connector on the system board, see "System Board Components."
b. Connect the other end of the cable to the TAPI connector on the modem card.
To locate the TAPI connector on the card, see the documentation for the card.
7. Close the computer cover.
8. Reconnect the computer and devices to electrical outlets, and turn them on.
the computer may result in data loss. Use the power button
to shut down the computer only if the operating system is
not responding.
1
IEEE 1394 connector
2
IEEE 1394 cable
NOTE: See the documentation that came with the TAPI-compliant card for more information on using TAPI devices and to verify that the card works with
your computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
9. Install the appropriate modem driver and voice program.
For more information, see the manufacturer's documentation and your Microsoft®Windows®documentation.
Installing a TAPI Sound Card
You can connect your modem to a TAPI-compliant sound card connector (typically labeled TAD) and then use the audio capabilities as a speakerphone.
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. Open the computer cover.
6. Install the TAPI-compliant sound card.
7. Connect external audio devices to the sound card's connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in
connectors on the front or back panel of your computer.
8. Connect the 4-pin TAPI cable to the TAPI sound card connector.
To locate the TAPI connector on the sound card, see the documentation for the card.
9. Connect the other end of the cable to the TAPI connector on the modem card.
To locate the TAPI connector on the card, see the documentation for the card.
10. Close the computer cover.
11. Reconnect the computer and devices to electrical outlets, and turn them on.
12. Enter system setup, click Integrated Devices, and change the setting for Sound to Off.
13. Install the appropriate drivers for the new devices.
For more information, see the manufacturer's documentation and your Windows documentation.
Hyper-Threading
Hyper-Threading is an Intel®technology that can enhance overall performance by allowing one physical microprocessor to function as two logical
microprocessors, capable of performing certain tasks simultaneously. It is recommended that you use the Windows XP operating system because Windows XP
is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading technology, some programs have not
been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and
information on using your software with Hyper-Threading.
To determine if your computer is using Hyper-Threading technology:
1. Click the Start button, right-click My Computer, and then click Properties.
2. Click Hardware and click Device Manager.
3. In the Device Manager window, click the plus (+) sign next to the processor type. If Hyper-Threading is enabled, the processor is listed twice.
You can enable or disable Hyper-Threading through system setup. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support
website at support.dell.com.
Back to Contents Page
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTE: Hyper-Threading is supported only on computers that have 3.06-GHz (or higher) microprocessors installed.
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Battery
DellPrecision™Workstation350User'sGuide
A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.
The battery may need replacing if you have repeatedly reset the time and date information after turning on the computer or if one of the following messages
appear:
Time-of-day not set - please run SETUP program
or
Invalid configuration information -
please run SETUP program
or
Strike the F1 key to continue,
F2 to run the setup utility
To determine whether you need to replace the battery, reenter the time and date in system setup and exit the program to save the information. Turn off your
computer and disconnect it from the electrical outlet for a few hours; then reconnect the computer, turn it on, and enter system setup. If the date and time are
not correct in system setup, replace the battery.
You can operate your computer without a battery; however, without a battery, the configuration information is erased if the computer is turned off or
unplugged from the electrical outlet. In this case, you must enter system setup and reset the configuration options.
To replace the battery:
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
6. Open the computer cover.
7. Locate the battery socket labeled BATTERY.
8. Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.
9. Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the
manufacturer. Discard used batteries according to the manufacturer's instructions.
NOTE: If you have not already done so, make a copy of your configuration information, found in system setup.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is
inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off
the socket or by breaking circuit traces on the system board.
10. Close the computer cover, and plug your computer and devices into electrical outlets.
11. Enter system setup and restore the settings you recorded before beginning this procedure.
12. Properly dispose of the old battery. For more information see your System Information Guide.
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NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
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Cleaning Your Computer
DellPrecision™Workstation350User'sGuide
Before Cleaning Your Computer
Computer, Keyboard, and Monitor
Mouse
Floppy Drive
CDs and DVDs
Before Cleaning Your Computer
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
Computer, Keyboard, and Monitor
l Use a vacuum cleaner with a brush attachment to remove dust from the slots and holes on your computer and between the keys on the keyboard.
l To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
monitor's antistatic coating.
l Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part
liquid dishwashing detergent. Wipe off stubborn stains with a cloth lightly moistened with isopropyl alcohol.
Do not soak the cloth in the solution or let the solution drip inside your computer or keyboard.
Mouse
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:
1. Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.
2. Wipe the ball with a clean, lint-free cloth.
3. Blow carefully into the ball cage to dislodge dust and lint.
4. If there is a buildup of dirt on the rollers inside the ball cage, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol.
5. Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers.
6. Replace the ball and retainer ring. Turn the retainer ring clockwise until it clicks into place.
Floppy Drive
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during
normal operation.
CDs and DVDs
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTICE: Do not wipe the monitor screen with any soap or alcohol solution. Doing so may damage the antiglare coating.
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which prevents the drive from operating.
1. Hold the disc by its outer edge. It is okay to touch the inside edge of the center hole.
2. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide
some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.
Back to Contents Page
NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
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Contacting Dell
DellPrecision™Workstation350User'sGuide
To contact Dell electronically, you can access the following websites:
l www.dell.com
l support.dell.com (technical support)
l premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier,
Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free:800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
Tech Support and Customer Care
toll-free:0-800-444-0733
Sales
0-810-444-3355
Tech Support Fax
1145157139
Customer Care Fax
1145157138
Aruba
General Support
toll-free:800-1578
Australia (Sydney)
International Access Code:
0011
Country Code: 61
City Code: 2
E-mail (Australia): au_tech_support@dell.com
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
1-300-65-55-33
Government and Business
toll-free:1-800-633-559
Preferred Accounts Division (PAD)
toll-free:1-800-060-889
Customer Care
toll-free:1-800-819-339
Corporate Sales
toll-free:1-800-808-385
Transaction Sales
toll-free:1-800-808-312
Fax
toll-free:1-800-818-341
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
082024053000
Home/Small Business Fax
082024053049
Home/Small Business Customer Care
082024053014
Preferred Accounts/Corporate Customer Care
082024053016
Home/Small Business Technical Support
082024053014
Preferred Accounts/Corporate Technical Support
06608779
Switchboard
082024053000
Bahamas
General Support
toll-free:1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail: tech_be@dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support
024819288
Customer Care
024819119
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free:800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Technical Support
0800903355
Tech Support Fax
514815470
Customer Care Fax
514815480
Sales
0800903390
British Virgin Islands
General Support
toll-free:1-866-278-6820
Brunei
Country Code: 673
Customer Technical Support (Penang, Malaysia)
6046334966
Customer Service (Penang, Malaysia)
6046334949
Transaction Sales (Penang, Malaysia)
6046334955
Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support)
toll-free:1-800-247-9362
TechFax
toll-free:1-800-950-1329
Customer Care (Home Sales/Small Business)
toll-free:1-800-847-4096
Customer Care (med./large business, government)
toll-free:1-800-326-9463
Technical Support (Home Sales/Small Business)
toll-free:1-800-847-4096
Technical Support (med./large bus., government)
toll-free:1-800-387-5757
Sales (Home Sales/Small Business)
toll-free:1-800-387-5752
Sales (med./large bus., government)
toll-free:1-800-387-5755
Spare Parts Sales & Extended Service Sales
18664403355
Cayman Islands
General Support
1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer Support, and Technical Support
toll-free:1230-020-4823
China (Xiamen)
Country Code: 86
City Code: 592
Tech Support website: support.ap.dell.com/china
Tech Support E-mail: cn_support@dell.com
Tech Support Fax
8181350
Home and Small Business Technical Support
toll-free:8008582437
Corporate Accounts Technical Support
toll-free:8008582333
Customer Experience
toll-free:8008582060
Home and Small Business
toll-free:8008582222
Preferred Accounts Division
toll-free:8008582062
Large Corporate Accounts GCP
toll-free:8008582055
Large Corporate Accounts Key Accounts
toll-free:8008582628
Large Corporate Accounts North
toll-free:8008582999
Large Corporate Accounts North Government and Education
toll-free:8008582955
Large Corporate Accounts East
toll-free:8008582020
Large Corporate Accounts East Government and Education
toll-free:8008582669
Large Corporate Accounts Queue Team
toll-free:8008582572
Large Corporate Accounts South
toll-free:8008582355
Large Corporate Accounts West
toll-free:8008582811
Large Corporate Accounts Spare Parts
toll-free:8008582621
Colombia
General Support
980-9-15-3978
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
City Code: 2
Website: support.euro.dell.com
E-mail: czech_dell@dell.com
Technical Support
0221862727
Customer Care
0221862711
Fax
0221862714
TechFax
0221862728
Switchboard
0221862711
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
E-mail Support (portable computers): den_nbk_support@dell.com
E-mail Support (desktop computers): den_support@dell.com
E-mail Support (servers): Nordic_server_support@dell.com
Technical Support
70230182
Customer Care (Relational)
70230184
Home/Small Business Customer Care
32875505
Switchboard (Relational)
32871200
Fax Switchboard (Relational)
32871201
Switchboard (Home/Small Business)
32875000
Fax Switchboard (Home/Small Business)
32875001
Dominica
General Support
toll-free:1-866-278-6821
Dominican Republic
General Support
1-800-148-0530
Ecuador
General Support
toll-free:999-119
El Salvador
General Support
01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: fin_support@dell.com
E-mail Support (servers): Nordic_support@dell.com
Technical Support
0925331360
Technical Support Fax
0925331381
Relational Customer Care
0925331338
Home/Small Business Customer Care
0969379194
Fax
0925331399
Switchboard
0925331300
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaildell/
Home and Small Business
Technical Support
0825387270
Customer Care
0825823833
Switchboard
0825004700
Switchboard (calls from outside of France)
0499754000
Sales
0825004700
Fax
0825004701
Fax (calls from outside of France)
0499754001
Corporate
Technical Support
0825004719
Customer Care
0825338339
Switchboard
0155947100
Sales
0155947100
Fax
0155947101
Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Technical Support
06103766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care
06103766-9570
Preferred Accounts Customer Care
06103766-9420
Large Accounts Customer Care
06103766-9560
Public Accounts Customer Care
06103766-9555
Switchboard
06103766-7000
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
080044149518
Gold Technical Support
08844140083
Switchboard
2108129800
Sales
2108129800
Fax
2108129812
Grenada
General Support
toll-free:1-866-540-3355
Guatemala
General Support
1-800-999-0136
Guyana
General Support
toll-free:1-877-270-4609
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
E-mail: ap_support@dell.com
TechnicalSupport(Dimension™andInspiron™)
29693188
TechnicalSupport(OptiPlex™,Latitude™,andDellPrecision™)
29693191
Customer Service (non-technical, post-sales issues)
800938291
Transaction Sales
toll-free:800964109
Large Corporate Accounts HK
toll-free:800964108
Large Corporate Accounts GCP HK
toll-free:800903708
India
Technical Support
1600338045
Sales
1600338044
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: dell_direct_support@dell.com
Ireland Technical Support
1850543543
U.K. Technical Support (dial within U.K. only)
08709080800
Home User Customer Care
012044014
Small Business Customer Care
012044014
U.K. Customer Care (dial within U.K. only)
08709060010
Corporate Customer Care
1850200982
Corporate Customer Care(dial within U.K. only)
08709074499
Ireland Sales
012044444
U.K. Sales (dial within U.K. only)
08709074000
Fax/SalesFax
012040103
Switchboard
012044444
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
0257782690
Customer Care
0269682114
Fax
0269682113
Switchboard
0269682112
Corporate
Technical Support
0257782690
Customer Care
0257782555
Fax
0257503530
Switchboard
02577821
Jamaica
General Support (dial from within Jamaica only)
1-800-682-3639
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers)
toll-free: 0120-198-498
Technical Support outside of Japan (servers)
81-44-556-4162
TechnicalSupport(Dimension™andInspiron™)
toll-free: 0120-198-226
Technical Support outside of Japan (Dimension and Inspiron)
81-44-520-1435
TechnicalSupport(DellPrecision™,OptiPlex™,andLatitude™)
toll-free:0120-198-433
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
81-44-556-3894
Faxbox Service
044-556-3490
24-Hour Automated Order Service
044-556-3801
Customer Care
044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Large Corporate Accounts Sales (over 3500 employees)
044-556-3430
Public Sales (government agencies, educational institutions, and medical
institutions)
044-556-1469
Global Segment Japan
044-556-3469
Individual User
044-556-1760
Switchboard
044-556-4300
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Technical Support
toll-free:080-200-3800
Sales
toll-free:080-200-3600
Customer Service (Seoul, Korea)
toll-free: 080-200-3800
Customer Service (Penang, Malaysia)
6046334949
Fax
2194-6202
Switchboard
2194-6000
Latin America
Customer Technical Support (Austin, Texas, U.S.A.)
512728-4093
Customer Service (Austin, Texas, U.S.A.)
512728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512728-3883
Sales (Austin, Texas, U.S.A.)
512728-4397
SalesFax (Austin, Texas, U.S.A.)
512728-4600
or512728-3772
Luxembourg
Website: support.euro.dell.com
International Access Code: 00
Country Code: 352
E-mail: tech_be@dell.com
Technical Support (Brussels, Belgium)
3420808075
Home/Small Business Sales (Brussels, Belgium)
toll-free:080016884
Corporate Sales (Brussels, Belgium)
024819100
Customer Care (Brussels, Belgium)
024819119
Fax (Brussels, Belgium)
024819299
Switchboard (Brussels, Belgium)
024819100
Macao
Country Code: 853
Technical Support
toll-free:0800582
Customer Service (Penang, Malaysia)
6046334949
Transaction Sales
toll-free:0800581
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Technical Support
toll-free:1800888298
Customer Service
046334949
Transaction Sales
toll-free:1800888202
Corporate Sales
toll-free:1800888213
Mexico
International Access Code: 00
Country Code: 52
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
Sales
50-81-8800
or 01-800-888-3355
Customer Service
001-877-384-8979
or 001-877-269-3383
Main
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free:1-866-278-6822
Netherlands Antilles
General Support
001-800-882-1519
Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
E-mail (Technical Support):
(Enterprise): nl_server_support@dell.com
(Latitude): nl_latitude_support@dell.com
(Inspiron): nl_inspiron_support@dell.com
(Dimension): nl_dimension_support@dell.com
(OptiPlex): nl_optiplex_support@dell.com
(Dell Precision): nl_workstation_support@dell.com
Technical Support
0206744500
Technical Support Fax
0206744766
Home/Small Business Customer Care
0206744200
Relational Customer Care
0206744325
Home/Small Business Sales
0206745500
Relational Sales
0206745000
Home/Small Business Sales Fax
0206744775
Relational Sales Fax
0206744750
Switchboard
0206745000
Switchboard Fax
0206744750
New Zealand
International Access Code: 00
Country Code: 64
E-mail (New Zealand): nz_tech_support@dell.com
E-mail (Australia): au_tech_support@dell.com
Home and Small Business
0800446255
Government and Business
0800444617
Sales
0800441567
Fax
0800441566
Nicaragua
General Support
001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
E-mail Support (portable computers):
nor_nbk_support@dell.com
E-mail Support (desktop computers):
nor_support@dell.com
E-mail Support (servers):
nordic_server_support@dell.com
Technical Support
67116882
Relational Customer Care
67117514
Home/Small Business Customer Care
23162298
Switchboard
67116800
Fax Switchboard
67116865
Panama
General Support
001-800-507-0962
Peru
General Support
0800-50-669
Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: pl_support@dell.com
Customer Service Phone
5795700
Customer Care
5795999
Sales
5795999
Customer Service Fax
5795806
Reception Desk Fax
5795998
Switchboard
5795999
Portugal
International Access Code: 00
Country Code: 351
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
707200149
Customer Care
800300413
Sales
800300410or800300411or
800300412or214220710
Fax
214240112
Puerto Rico
General Support
1-800-805-7545
St. Kitts and Nevis
General Support
toll-free:1-877-441-4731
St. Lucia
General Support
1-800-882-1521
St. Vincent and the
Grenadines
General Support
toll-free:1-877-270-4609
Singapore (Singapore)
International Access Code: 005
Country Code: 65
Technical Support
toll-free:8006011051
Customer Service (Penang, Malaysia)
6046334949
Transaction Sales
toll-free:8006011054
Corporate Sales
toll-free:8006011053
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: dell_za_support@dell.com
Technical Support
0117097710
Customer Care
0117097707
Sales
0117097700
Fax
0117060495
Switchboard
0117097700
Southeast Asian and Pacific
Countries
Customer Technical Support, Customer Service, and Sales (Penang,
Malaysia)
6046334810
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
Home and Small Business
Technical Support
902100130
Customer Care
902118540
Sales
902118541
Switchboard
902118541
Fax
902118539
Corporate
Technical Support
902100130
Customer Care
902118546
Switchboard
917229200
Fax
917229583
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
Website: support.euro.dell.com
E-mail: swe_support@dell.com
E-mail Support for Latitude and Inspiron:
Swe-nbk_kats@dell.com
City Code: 8
E-mail Support for OptiPlex: Swe_kats@dell.com
E-mail Support for Servers: Nordic_server_support@dell.com
Technical Support
0859005199
Relational Customer Care
0859005642
Home/Small Business Customer Care
0858770527
Employee Purchase Program (EPP) Support
201401444
Fax Technical Support
0859005594
Sales
0859005185
Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com
E-mail: swisstech@dell.com
E-mail for French-speaking HSB and Corporate Customers:
support.euro.dell.com/ch/fr/emaildell/
Technical Support (Home and Small Business)
0844811411
Technical Support (Corporate)
0844822844
Customer Care (Home and Small Business)
0848802202
Customer Care (Corporate)
0848821721
Fax
0227990190
Switchboard
0227990101
Taiwan
International Access Code: 002
Country Code: 886
Technical Support (portable and desktop computers)
toll-free:00801861011
Technical Support (servers)
toll-free:0080601256
Transaction Sales
toll-free:0080651228
or080033556
Corporate Sales
toll-free:0080651227
or080033555
Thailand
International Access Code: 001
Country Code: 66
Technical Support
toll-free:088006007
Customer Service (Penang, Malaysia)
6046334949
Sales
toll-free:088006009
Trinidad/Tobago
General Support
1-800-805-8035
Turks and Caicos Islands
General Support
toll-free:1-866-540-3355
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: dell_direct_support@dell.com
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])
08709080500
Technical Support (direct/PAD and general)
08709080800
Global Accounts Customer Care
01344373186
Home and Small Business Customer Care
08709060010
Corporate Customer Care
01344373185
Preferred Accounts (500–5000 employees) Customer Care
08709060010
Central Government Customer Care
01344373193
Local Government & Education Customer Care
01344373199
Health Customer Care
01344373194
Home and Small Business Sales
08709074000
Corporate/Public Sector Sales
01344860456
Uruguay
General Support
toll-free:000-413-598-2521
U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Automated Order-Status Service
toll-free:1-800-433-9014
AutoTech (portable and desktop computers)
toll-free:1-800-247-9362
Consumer (HomeandHomeOffice)
Technical Support
toll-free:1-800-624-9896
Customer Service
toll-free:1-800-624-9897
DellNet™ServiceandSupport
toll-free:1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free:1-877-577-3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free:1-800-283-2210
Business
Back to Contents Page
Customer Service and Technical Support
toll-free:1-800-822-8965
Employee Purchase Program (EPP) Customers
toll-free:1-800-695-8133
Projectors Technical Support
toll-free:1-877-459-7298
Public(government,education,andhealthcare)
Customer Service and Technical Support
toll-free:1-800-456-3355
Employee Purchase Program (EPP) Customers
toll-free:1-800-234-1490
Dell Sales
toll-free:1-800-289-3355
or toll-free:1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free:1-888-798-7561
Software and Peripherals Sales
toll-free:1-800-671-3355
Spare Parts Sales
toll-free:1-800-357-3355
Extended Service and Warranty Sales
toll-free:1-800-247-4618
Fax
toll-free:1-800-727-8320
Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired
toll-free:1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
General Support
1-877-673-3355
Venezuela
General Support
8001-3605
Back to Contents Page
Getting Help
DellPrecision™Workstation350User'sGuide
Technical Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
1. Complete the procedures in "Solving Problems."
2. Run the Dell Diagnostics.
3. Make a copy of the Diagnostics Checklist and fill it out.
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell.
NOTE: Call technical support from a telephone near or at the computer so that technical support can assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If
you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see "Technical Support Service."
NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on
availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access
help tools and information.
You can contact Dell electronically using the following addresses:
l World Wide Web
www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la/ (for Latin American countries)
l Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
l Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
l Electronic Quote Service
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
l Electronic Information Service
CAUTION: If you need to remove the computer covers, first disconnect the computer power and modem cables from all electrical outlets.
info@dell.com
AutoTech Service
Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their
portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.
TheAutoTechserviceisavailable24hoursaday,7daysaweek.Youcanalsoaccessthisservicethroughthetechnicalsupportservice.Forthetelephone
number to call, see the contact numbers for your region.
Automated Order-Status Service
To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A
recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your
region.
Technical Support Service
Dell'stechnicalsupportserviceisavailable24hoursaday,7daysaweek,toansweryourquestionsaboutDellhardware.Ourtechnicalsupportstaffuses
computer-based diagnostics to provide fast, accurate answers.
To contact Dell's technical support service, see "Technical Assistance" and then call the number for your country as listed in "Contacting Dell."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or
packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the
telephone number to call to speak to a sales specialist, see the contact numbers for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your region.
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.
4. Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment
to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell's receiving dock and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.
Remember to fill out the Diagnostics Checklist. If possible, turn on your computer before you call Dell for technical assistance and call from a telephone at or
near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting
steps possible only at the computer itself. Ensure that the computer documentation is available.
CAUTION: Before working inside your computer, read the safety instructions in your System Information Guide.
Diagnostics Checklist
Name:
Date:
Address:
Back to Contents Page
Phone number:
Service tag (bar code on the back of the computer):
Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If the computer is connected to a printer, print each file.
Otherwise, record the contents of each file before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Back to Contents Page
Ergonomic Computing Habits
DellPrecision™Workstation350User'sGuide
For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer workstation:
l Position your computer so that the monitor and keyboard are directly in front of you as you work. Special shelves are commercially available to help you
correctly position your keyboard.
l Set the monitor at a comfortable viewing distance (usually 450 to 610 millimeters [18 to 24 inches] from your eyes).
l Make sure the monitor screen is at eye level or slightly lower when you are sitting in front of the monitor.
l Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or
blinds on nearby windows) to minimize reflections and glare on the monitor screen.
l Use a chair that provides good lower back support.
l Keep your forearms horizontal with your wrists in a neutral, comfortable position while using the keyboard or mouse.
l Always leave space to rest your hands while using the keyboard or mouse.
l Let your upper arms hang naturally at your sides.
l Ensure that your feet are resting flat on the floor.
l When sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat. Adjust your chair's height or use a footrest, if
necessary, to maintain proper posture.
l Vary your work activities. Try to organize your work so that you do not have to type for extended periods of time. When you stop typing, try to do
things that use both hands.
For more information about ergonomic computing habits, see the BSR/HFES 100 standard, which can be purchased on the Human Factors and Ergonomics
Society (HFES) website at: www.hfes.org/publications/HFES100.htm
References:
1. American National Standards Institute. ANSI/HFES 100: American National Standards for Human Factors Engineering of Visual Display Terminal Workstations.
Santa Monica, CA: Human Factors Society, Inc., 1988.
2. Human Factors and Ergonomics Society. BSR/HFES 100 Draft standard for trial use: Human Factors Engineering of Computer Workstations. Santa Monica, CA:
Human Factors and Ergonomics Society, 2002.
3. International Organization for Standardization (ISO). ISO 9241 Ergonomics requirements for office work with visual display terminals (VDTs). Geneva,
Switzerland: International Organization for Standardization, 1992.
CAUTION: Improper or prolonged keyboard use may result in injury.
CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.
1
monitor screen at or below eye level
4
feet flat on the floor
2
monitor and keyboard positioned directly in front of the user
5
wrists relaxed and flat
3
monitor stand
Back to Contents Page
Back to Contents Page
Glossary
DellPrecision™Workstation350User'sGuide
ABCDEFGHIKLMNPRSTUVWXZ
A
AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable into an electrical outlet.
ACPI — advanced configuration and power interface — A power management specification that enables Microsoft®Windows®operating systems to put a
computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer.
AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for video-related tasks. AGP delivers a smooth, true-color
video image because of the faster interface between the video circuitry and the computer memory.
Antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer.
ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to
be platform- and operating system-independent.
B
Backup — A copy of a program or data file on a floppy disk, CD, or hard drive. As a precaution, back up the data files from your hard drive regularly.
BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you
understand what effect the settings have on the computer, do not change the settings for this program. Also referred to as the system setup program.
Bit — The smallest unit of data interpreted by your computer.
Boot sequence — Specifies the order of the devices from which the computer attempts to boot.
Bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have
a bootable CD or bootable disk available. Your Drivers and Utilities CD is a bootable CD.
Bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always
have a bootable disk or bootable CD available.
bps — bits per second — The standard unit for measuring data transmission speed.
BTU — British thermal unit — A measurement of heat output.
Bus — A communication pathway between the components in your computer.
Bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information.
Byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.
C
C — Celsius — Atemperaturemeasurementsystemwhere0°isthefreezingpointand100°istheboilingpointofwater.
Cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The
cache enhances the efficiency of many microprocessor operations.
L1 cache — Primary cache stored inside the microprocessor.
L2 cache — Secondary cache which can either be external to the microprocessor or incorporated into the microprocessor architecture.
CD — compact disc — An optical form of storage media, typically used for audio and software programs.
CD drive — A drive that uses optical technology to read data from CDs.
CD player — The software used to play music CDs. The CD player displays a window with buttons you use to play a CD.
CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written
over.
CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW, and then erased and written over (rewritten).
CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times,
but you can write to CD-R discs only once.
Clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate.
COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. You may need the COA to complete the operating
system setup or reinstallation. Also referred to as the Product Key or Product ID.
Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings.
Controller — A chip that controls the transfer of data between the microprocessor and memory or between the microprocessor and devices.
CRIMM — continuity rambus in-line memory module — A special module that has no memory chips and is used to fill unused RIMM slots.
Cursor — The marker on a display or screen that shows where the next keyboard or mouse action will occur. It often is a blinking solid line, an underline
character, or a small arrow.
D
DDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance.
Device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer.
Device driver — See driver.
DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrinorm) standards; it is typically used to connect PS/2 keyboard or mouse
cable connectors.
Disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage.
Computers that use disk striping generally allow the user to select the data unit size or stripe width.
DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the microprocessor.
DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed
desktop, network, enterprise and Internet environments.
DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors.
Driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not
installed in the computer.
DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection through an analog telephone line.
Dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode.
DVD — digital versatile disc — A disc usually used to store movies. DVDs are double-sided, whereas CDs are single-sided. DVD drives read most CD media as
well.
DVD drive — A drive that uses optical technology to read data from DVDs and CDs.
DVD player — The software used to watch DVD movies. The DVD player displays a window with buttons that you use to watch a movie.
DVD+RW drive — A drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs.
DVI — digital video interface — A standard for digital transmission between a computer and a digital video display; the DVI adapter works through the
computer's integrated graphics.
E
ECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory.
ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, it uses direct memory
access to transfer data and often improves performance.
EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives.
EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation.
Energy Star®— EPA requirements that decrease the overall consumption of electricity.
EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission.
ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment.
Expansion card — A circuit board that installs in an expansion slot on the computer's system board, expanding the capabilities of the computer. Examples
include video, modem, and sound cards.
Expansion slot — A connector on the computer's system board where you insert an expansion card, connecting it to the system bus.
Express Service Code — AnumericcodelocatedonastickeronyourDell™computer.UsetheExpressServiceCodewhencontactingDellforassistance.
Extended Display Mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode.
Extended PC Card — A PC card that extends beyond the edge of the PC card slot when installed.
F
F — Fahrenheit — Atemperaturemeasurementsystemwhere32°isthefreezingpointand212°istheboilingpointofwater.
FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation
computers and other electronic equipment can emit.
Floppy drive — A disk drive that can read and write to floppy disks.
Folder — A place to organize and group files on a disk or drive. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date,
and by size.
Format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost.
FSB — front side bus — The data path and physical interface between the microprocessor and RAM.
FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet.
G
G — gravity — A measurement of weight and force.
GB — gigabyte — For memory, a gigabyte is a unit of data that equals 1024 MB (1,073,741,824 bytes); for storage, a gigabyte equals 16 Mb, or 1 billion bytes.
GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz.
Graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of
shapes and fonts.
GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Microsoft
Windows operating systems are GUIs.
H
Hard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably.
Heat sink — A metal plate on some microprocessors that helps dissipate heat.
Hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer.
When you restart the computer, the memory information that was saved to the hard drive is automatically restored.
HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display on an Internet browser.
HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet.
Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz),
megahertz (MHz), gigahertz (GHz), or terahertz (THz).
I
IC — Industry Canada — The Canadian regulatory body responsible for regulating emissions from electronic equipment, much as the FCC does in the United
States.
IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive.
IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used to connect IEEE 1394-compatible devices, such as
digital cameras and DVD players, to the computer.
Integrated —
Usually refers to components that are physically located on the computer's system board. Also referred to as built-in.
I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices.
I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the
microprocessor to communicate with that device.
IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the microprocessor. Each device
connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously.
ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access
websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee.
K
Kb — kilobit — A unit of data that equals 1024 bytes. A measurement of the capacity of memory integrated circuits.
KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.
kHz — kilohertz — A measurement of frequency that equals 1000 Hz.
L
LAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be
connected to another LAN over any distance via telephone lines and radio waves to form a wide area network (WAN).
LED — light-emitting diode — An electronic component that emits light to indicate the status of the computer.
Local bus — A data bus that provides a fast throughput for devices to the microprocessor.
LPT — Line print terminal — The designation for a parallel connection to a printer or other parallel device.
M
Mb — megabit — A measurement of memory chip capacity that equals 1024 KB.
Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems.
MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is
often rounded to mean 1,000,000 bytes.
MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings.
Memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, Dell recommends that you frequently save
your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of
memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM.
Memory address — A specific location where data is temporarily stored in RAM.
Memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify
information that the microprocessor can access.
MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer microprocessors, buses, and interfaces are
typically measured in MHz.
Microprocessor — A computer chip that interprets and executes program instructions. Sometimes the microprocessor is referred to as the processor or the
CPU (central processing unit).
Modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC
Card, and internal. You typically use your modem to connect to the Internet and exchange e-mail.
Monitor — The high-resolution TV-like device that displays your computer's output.
Mouse — A pointing device that controls the movement of the cursor on your screen. Typically you roll the mouse along a hard, flat surface to move the pointer
or cursor on your screen.
ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms.
N
Network adapter —
A chip that provides network capabilities. A computer may include a network adapter on its system board or it may contain a PC Card with an adapter
on it. A network adapter is also referred to as a NIC (network interface controller).
NIC — See network adapter.
Notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock,
volume control, and print status. Also referred to as system tray.
ns — nanosecond — A measure of time that equals one billionth of a second.
NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM
is used for maintaining computer configuration information such as date, time, and other system setup options that you can set.
P
Parallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port.
Partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain
multiple logical drives.
PCI — peripheral component interconnect — PCI is a local bus that supports 32- and 64-bit data paths, providing a high-speed data path between the
microprocessor and devices such as video, drives, and networks.
PIO — programmed input/output — A method of transferring data between two devices through the microprocessor as part of the data path.
Pixel — A single point on a display screen arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the
number of pixels across by the number of pixels up and down.
Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility
with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant.
POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as
memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up.
Program — Any software that processes data for you, including spreadsheet, word processor, database, and game packages. Programs require an operating
system to run.
PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad.
PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to
be configured and started remotely.
R
RAID —
redundant array of independent disks — A system of two or more drives working together for performance and fault tolerance. RAID drives are typically used
on servers and high-end PCs.
The three most common RAID levels are 0, 3, and 5:
l Level 0: Provides data striping but no redundancy. Level 0 improves performance but does not provide fault tolerance.
l Level 3: Same as Level 0, but also reserves one dedicated drive for error correction data, providing good performance and some level of fault
tolerance.
l Level 5: Provides data striping at the byte level and also stripe error correction information, resulting in excellent performance and good fault
tolerance.
RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you turn
off your computer.
Readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new
product enhancements or corrections that have not yet been documented.
Read-Only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if:
l It resides on a physically write-protected floppy disk.
l It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.
Refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency).
The higher the refresh rate, the less video flicker can be seen by the human eye.
Resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image.
RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are
at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations such as infrared and
light.
ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its
contents after you turn off your computer. Some programs essential to the operation of your computer reside in ROM.
RPM — revolutions per minute — The number of rotations that occur per minute.
RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you turn off the computer.
RTCRST — real time clock reset — A jumper on the system board that can often be used for troubleshooting problems.
S
ScanDisk — A Microsoft utility that checks files, folders, and the hard drive's surface for errors. ScanDisk often runs after a lockup occurs.
SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the microprocessor.
Serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer.
Service tag — A bar code label on your computer that identifies your computer when you access Dell | Support at support.dell.com or when you call Dell for
customer or technical support.
Setup program — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows
software packages. Setup program differs from system setup program.
Shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop
and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you
delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon.
Shutdown — The process of closing windows and programs, exiting the operating system, and turning off your computer. You can lose data if you turn off your
computer before completing a shutdown.
Software — Anything that can be stored electronically, such as computer files or programs.
Standby mode — A power management mode that shuts down all unnecessary computer operations to save energy.
Surge protectors — Prevents voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet.
They do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC line
voltage level.
Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms.
System board — The main circuit board in your computer. Also known as the motherboard.
System setup program — A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to
configure user-selectable options in the BIOS such as date and time or system password. Unless you understand what effect the settings have on the
computer, do not change the settings for this program.
System tray — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock,
volume control, and print status. Also referred to as notification area.
T
TAPI — telephony application programming interface — Enables Microsoft Windows program applications to operate with a wide variety of telephony devices,
including voice, data, fax, video, and so on.
Text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually
provide word wrap or formatting functionality (the option to underline, change fonts, and so on).
U
UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a
computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide
voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer.
USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, or
printer. Devices are plugged directly into a 4-pin socket on your computer or into a multi-port hub that plugs into your computer. USB devices can be connected
and disconnected while the computer is turned on, and they can also be daisy-chained together.
V
Video controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video
capabilities—in combination with the monitor—for your computer.
Video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of
video memory installed primarily influences the number of colors that a program can display.
Video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as the Windows operating system,
displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in
video modes that can be defined as x columns by y rows of characters.
Video resolution — See resolution.
Virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another
via an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts.
A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down
and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is
infected, the boot virus may replicate itself onto all of the floppy disks that are read or written in that computer until the virus is eradicated.
V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows
through that resistance.
W
W — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.
WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66 WHr battery can supply 66 W of
power for 1 hour or 33 W for 2 hours.
Wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in
your favorite picture and make it wallpaper.
Write-Protected — Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To write-
protect a 3.5-inch floppy disk, slide its write-protect tab to the open position.
X
Z
ZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or
its socket.
Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension
of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.
Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than
regular floppy disks, about twice as thick, and they hold up to 100 MB of data.
Back to Contents Page
Back to Contents Page
Information About Your Computer
DellPrecision™Workstation350User'sGuide
Finding Information for Your Computer
Specifications
Finding Information for Your Computer
What Are You Looking For?
Find it Here
l A diagnostic program for my
computer
l Drivers for my computer
l My computer documentation
l My device documentation
Drivers and Utilities CD (also known as the ResourceCD)
You can use this CD to access documentation, reinstall drivers, or run diagnostic tools.
l How to set up my computer
l Troubleshooting information
l Tools and utilities
Setup and Quick Reference Guide
l Express Service Code and
Service Tag Number
l Microsoft®Windows®License
Label
Express Service Code and Product Key
These labels are located on your computer.
l How to reinstall my operating
system
Operating System CD and Installation Guide
If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your
computer.
l How to remove and replace
parts
User's Guide Icon
Specifications
l Technical specifications
l How to configure system
settings
l How to troubleshoot and solve
problems
Depending on your operating system, double-click the User's Guides icon on your desktop or click the Start button
and then click Help and Support to access the electronic documentation stored on your hard drive.
l Latest drivers for my computer
l Answers to technical service and
support questions
l Online discussions with other
users and technical support
l Documentation for my computer
Dell Support Website
The Dell Support website provides several online tools, including:
l Knowledge Base — Hints, tips, and online courses
l Customer Forum — Online discussion with other Dell customers
l Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system
l Customer Care — Contact information, order status, warranty, and repair information
l Downloads — Drivers, patches, and software updates
l Reference — Computer documentation, product specifications, and white papers
l Service call status
l Top technical issues for my
computer
l Frequently asked questions
l File downloads
l Details on my computer's
configuration
l Service contract for my computer
Dell Premier Support Website
The Dell Premier Support website is customized for corporate, government, and education customers. This website
may not be available in all regions.
l How to use Windows XP
l Documentation for my computer
and devices
Windows XP Help and Support Center
1. Click the Start button and click Help and Support.
2. Type a word or phrase that describes your problem and click the arrow icon.
3. Click the topic that describes your problem.
4. Follow the instructions shown on the screen.
Microprocessor
Memory
Computer Information
Video
Audio
Expansion Bus
Drives
Connectors
Key Combinations
Controls and Lights
Power
Physical
Environmental
Microprocessor
Microprocessor type
Intel®Pentium®4
Level 1 (L1) cache
64 KB
Level 2 (L2) cache
512 KB
Memory
Type
RDRAM
Memory connectors
four
Memory modules supported
PC800-40: 64-, 128-, 256-, 512-MB, non-ECC or ECC
PC1066-32P: 128-, 256-, 512-MB, ECC and 64-, 128,256-,512-MB, non-ECC
Minimum memory
PC800-40: 128 MB non-ECC and ECC
PC1066-32P: 128 MB non-ECC and 256 MB ECC
Maximum memory
PC800-40: 2 GB non-ECC and ECC
PC1066-32P: 1.5 GB non-ECC and ECC
BIOS address
F0000h
Computer Information
Chip set
Intel 850E
Data bus width
64 bits
Address bus width
32 bits
DMA channels
eight
Interrupt levels
23
BIOS chip
4-Mb
Memory speed
Processors between 1.5 GHz and 2.2 GHz with a 400
MHz FSB require 45 ns or faster memory.
Processors at 2.26 GHz or above with a 533 MHz FSB
require 40 ns or faster memory.
NIC
integrated PCI Network Interface with ASF support as
defined by DMTF
SCSI controller
optional add-in U320 SCSI
System clock
400- or 533-MHz data rate
Video
Type
AGP 4x (1.5 V only)
Audio
Type
AC97, Sound Blaster emulation
Stereo conversion
16-bit analog-to-digital; 20-bit digital-to-analog
Expansion Bus
Bus type
PCI and AGP
Bus speed
PCI: 33 MHz
AGP: 66 MHz
Expansion-card connectors
four PCI slots and one AGP slot
Drives
Externally accessible:
two 3.5-inch bays
two 5.25-inch bays
Internally accessible:
two bays for 1-inch high hard drives
Connectors
External connectors:
Serial
two 9-pin connectors; 16550C-compatible
Parallel
25-hole connector (bidirectional)
Network adapter
RJ45 connector
PS/2 (keyboard and mouse)
6-pin mini-DIN
USB
two front-panel and six back-panel USB 2.0–
compliant connectors
Audio
three connectors for line-in, line-out, and microphone;
one front-panel connector for headphones
System board connectors:
Primary IDE
40-pin connector on PCI local bus
Secondary IDE
40-pin connector on PCI local bus
Floppy
34-pin connector
CD drive audio interface
4-pin connector
Telephony (TAPI)
4-pin connector
Fan
3-pin connector
Key Combinations
<Ctrl><Alt><Del>
restarts the computer
<F2>
starts embedded system setup (during start-up only)
<F12>
boots from the network (during start-up only)
<Ctrl><Alt><F10>
launches the utility partition (if installed) during
computer start-up
<Ctrl><Alt><F8>
changes boot sequence (during start-up only)
<Ctrl><Enter>
disables computer password at start-up (after correct
password is entered)
Controls and Lights
Power control
push button
Power light
green light on power button—blinking green in sleep
state; solid green for power on state
Hard-drive access light
green
Link integrity light (on integrated network adapter)
green light for 10-Mb operation; orange light for 100Mb operation; yellow light for 1000-Mb (1-Gb)
operation
Activity light (on integrated network adapter)
yellow blinking light
Diagnostic lights
four lights on the back panel
Power
DC power supply:
Wattage
250 W
Heat dissipation
910 BTU/hr
Back to Contents Page
Voltage
90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz
Backup battery
3-V CR2032 lithium coin cell
Physical
Height
42.5 cm (16.7 inches)
Width
18.1 cm (7.1 inches)
Depth
44.7 cm (17.6 inches)
Weight
12.7 kg (28 lbs)
Environmental
Temperature:
Operating
10°to35°C(50°to95°F)
*
Storage
–40°to65°C(–40°to149°F)
Relative humidity
20% to 80% (noncondensing)
Maximum vibration:
Operating
0.25 G at 3 to 200 Hz at 0.5 octave/min
Storage
0.5 G at 3 to 200 Hz at 1 octave/min
Maximum shock:
Operating
bottom half-sine pulse with a change in velocity of 20
inches/sec (50.8 cm/sec)
Storage
27-G faired square wave with a velocity change of
200 inches/sec (508 cm/sec)
Altitude:
Operating
–15.2 to 3048 m (–50 to 10,000 ft)
*
Storage
–15.2 to 10,668 m (–50 to 35,000 ft)
*
At35°C(95°F),themaximumoperatingaltitudeis914m(3000ft).
Back to Contents Page
Memory
DellPrecision™Workstation350User'sGuide
You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your
computer, look under "Memory" in "Specifications."
Memory Installation Guidelines
l Before you install new memory modules, download the most recent BIOS for your computer from the Dell Support website at support.dell.com.
l Each memory socket on the system board must be occupied by either a RIMM or a CRIMM.
Memory Modules
l Memory sockets must be upgraded in matched pairs. In other words, two sockets in a pair must contain modules of identical capacity with the same
number of components and the same speed. To locate the memory sockets on the system board, see "System Board Components."
Memory Module Label
l Mixed pairs of ECC and non-ECC modules all function as non-ECC.
l Mixed pairs of PC1066 and PC800 modules all function as PC800.
l Be sure to install a RIMM in socket 1 first (closest to the processor) before installing modules in the other sockets.
Before You Remove or Install a Memory Module
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: You can only place a CRIMM in memory module connectors 3 and 4. To locate the connectors, see "System Board Components."
1
RIMM 2 CRIMM
NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that
you may have, even if you purchased the new modules from Dell. You must install your original memory modules in pairs either in connectors RIMM1 and
RIMM 2 or RIMM 3 and RIMM4. Do not pair one original memory module with one new memory module. Otherwise, your computer may not start properly.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
6. Open the computer cover.
Removing a Memory Module
1. Press out the securing clip at each end of the memory module connector.
2. Grasp the module and pull up.
If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.
Installing a Memory Module
1. Press out the securing clip at each end of the memory module connector.
2. Align the notch on the bottom of the module with the crossbar in the connector.
3. Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends
of the module until it snaps into place.
If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.
4. Close the computer cover.
5. Connect your computer and devices to electrical outlets, and turn them on.
6. Press <F2> to enter system setup and check the value for System Memory.
The computer should have changed the value of System Memory to reflect the newly installed memory. Verify the new total. If it is correct, skip to
step8.
7. If the memory total is incorrect, turn off and disconnect your computer and devices from electrical outlets. Open the computer cover and check the
installed memory modules to ensure that they are seated properly in their sockets. Then repeat steps 4, 5, and 6.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
1
cutouts (2)
2
connector
3
memory module
4
notch 5 securing clips (2)
NOTICE: To avoid damage to the memory module, press the module straight down into the socket with equal force applied at each end of the module.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
8. When the System Memory total is correct, press <Esc> to exit system setup.
9. Run the Dell Diagnostics to verify that the memory modules are operating properly.
Back to Contents Page
Back to Contents Page
AGP Card
DellPrecision™Workstation350User'sGuide
Your computer provides a connector for an AGP card.
1. If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.
2. Shut down the computer through the Start menu.
3. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
4. Disconnect any telephone or telecommunication lines from the computer.
5. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
6. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
7. Open the computer cover.
Removing an AGP Card
1. Remove the filler bracket by raising the hinged lever and sliding the bracket up.
2. Press the card lever toward the PCI connector.
3. Pull the card up and out of the card clip.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
1
hinged lever
2
filler bracket
1
notch 4 card clip
2
lever 5 AGP connector
3
tab 6 PCI connector
Installing an AGP/Card
1. To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place.
2. Release the card lever, ensuring that the tab fits into the notch on the front end of the card.
3. Secure the card by lowering the hinged lever on the back panel.
4. Close the computer cover.
5. Connect the monitor cable to the card's video connector.
6. Connect your computer and devices to electrical outlets, and turn them on.
Back to Contents Page
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Back to Contents Page
PCI Cards
DellPrecision™Workstation350User'sGuide
Installing a Card
Removing a Card
Your computer provides four slots for 32-bit 33-MHz cards. For more information see "Specifications" or "System Board Components."
If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a Card."
Installing a Card
1. If you are replacing a card, remove the current driver for the card from the operating system.
2. If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.
3. Shut down the computer through the Start menu.
4. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
5. Disconnect any telephone or telecommunication lines from the computer.
6. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
7. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
8. Open the computer cover.
9. Press the lever on the card retention arm and raise the retention arm.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTE: To meet PC99 requirements, your Dell computer uses only PCI slots. ISA cards are not supported.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
1
card 2 edge connector
3
card connector
4
retention arm
5
lever 6 filler bracket
10. If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 12.
11. If you are replacing a card that is already installed in the computer, remove the card.
If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.
12. Prepare the card for installation.
See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your
computer.
13. Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.
If the card is full-length, insert the end of the card into the card guide bracket as you lower the card toward its connector on the system board. Insert
the card firmly into the card connector on the system board.
14. Before you lower the retention arm, ensure that:
l The tops of all cards and filler brackets are flush with the alignment bar
l The notch in the top of the card or filler bracket fits around the alignment guide
Press the arm into place, securing the card(s) in the computer.
CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be
sure to unplug your computer from its electrical outlet before installing any cards. Verify that the standby power light on the system board is off.
To locate this light, see "System Board Components."
1
bracket caught outside of
slot 2 bracket within slot
3
fully seated card
4
not fully seated card
1
filler bracket
2
alignment bar
3
alignment guide
4
retention arm
15. Connect any cables that should be attached to the card.
See the documentation for the card for information about the card's cable connections.
16. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
17. If you installed a sound card:
a. Enter system setup, go to Integrated Devices, and change the setting for Sound to Off.
b. Connect external audio devices to the sound card's connectors. Do not connect external audio devices to the microphone, speaker/headphone,
or line-in connectors on the back panel.
18. If you installed an add-in network adapter:
a. Enter system setup, go to Integrated Devices, and change the setting for Network Interface Card to Off.
b. Connect the network cable to the add-in network adapter's connectors. Do not connect the network cable to the integrated connector on the
back panel.
19. Install any drivers required for the card as described in the card documentation.
Removing a Card
1. If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.
2. Shut down the computer through the Start menu.
3. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
4. Disconnect any telephone or telecommunication lines from the computer.
5. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
6. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
7. Open the computer cover.
8. Press the lever on the card retention arm and raise the retention arm (see "Installing a Card").
9. If necessary, disconnect any cables connected to the card.
10. Grasp the card by its top corners, and ease it out of its connector.
11. If you are removing the card permanently, install a filler bracket in the empty card-slot opening.
If you need a filler bracket, contact Dell.
12. Lower the retention arm and press it into place, securing the card(s) in the computer.
13. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
14. Remove the card's driver from the operating system.
15. If you removed a sound card:
a. Enter system setup, go to Integrated Devices, and change the setting for Sound to On.
b. Connect external audio devices to the audio connectors on the computer back panel.
16. If you removed an add-in network adapter:
a. Enter system setup, go to Integrated Devices, and change the setting for Network Interface Card to On.
NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or
cause damage to the equipment.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
NOTE: Installing filler brackets over empty card- slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust
and dirt out of your computer.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
17. Connect the network cable to the integrated connector on the computer back panel.
Back to Contents Page
Back to Contents Page
Closing the Computer Cover
DellPrecision™Workstation350User'sGuide
1. Ensure that all cables are connected, and fold cables out of the way.
Gently pull the power cables toward you so that they do not get caught underneath the drives.
2. Ensure that no tools or extra parts are left inside the computer.
3. Close the computer cover:
a. Pivot the cover down.
b. Press down on the right side of the cover until it closes.
c. Press down on the left side of the cover until it closes.
d. Ensure that both sides of the cover are locked. If not, repeat step 3.
4. Connect your computer and devices to electrical outlets, and turn them on.
Back to Contents Page
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Back to Contents Page
Opening the Computer Cover
DellPrecision™Workstation350User'sGuide
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
6. Lay the computer on its side as shown in the illustration.
7. Open the cover:
a. Facing the back of the computer, press the release button on the right side of the computer with one hand while pulling up on the top of the
cover with the other hand.
b. Press the release button on the left side of the computer with one hand while pulling up on the top of the cover with the other hand.
c. Hold the bottom of the computer with one hand, and then pull open the cover with the other hand.
Back to Contents Page
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Ensure that sufficient space exists to support the open cover—at least 30 cm (1 ft) of desk top space.
1
release buttons
2
padlock ring
3
security cable slot
Back to Contents Page
Drives
DellPrecision™Workstation350User'sGuide
Overview
Hard Drive
Front-Panel Inserts
Floppy Drive
CD/DVD Drive
Overview
Your computer supports:
l Two hard drives
l Two floppy drives
l Two CD or DVD drives
IDE Drive Addressing
When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on
the interface cable is the master or boot device (drive 0), and the device attached to the middle connector on the interface cable is the slave device (drive 1).
See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting.
Your computer supports up to two IDE devices. Hard drives should be connected to the connector labeled "IDE1," and CD/DVD drives should be connected to
the connector labeled "IDE2."
Connecting Drive Cables
When you install a drive, you connect two cables—a DC power cable and an interface cable—to the back of the drive.
1
CD/DVD drive(s)
2
floppy drive(s)
3
hard drive(s)
1
Power cable
Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other
connector. Keyed connectors ensure that the pin-1 wire in the cable (indicated by the colored stripe along one edge of the cable) goes to the pin-1 end of the
connector. The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened "1" printed directly on the board or card.
Hard Drive
1. If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.
2. Shut down the computer through the Start menu.
3. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
4. Disconnect any telephone or telecommunication lines from the computer.
5. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
6. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
7. Open the computer cover.
Removing a Hard Drive
1. Disconnect the power and hard-drive cables from the drive.
2
Power input connector
1
Interface connector
2
Colored stripe on cable
3
Interface cable
NOTICE: When you connect an interface cable, do not place the colored stripe away from pin 1 of the connector. Reversing the cable prevents the drive
from operating and could damage the controller, the drive, or both.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently
cushion it.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
2. Press in on the tabs on each side of the drive and slide the drive up and out.
Installing a Hard Drive
1. Unpack the replacement hard drive, and prepare it for installation.
2. Check the documentation for the drive to verify that it is configured for your computer.
3. If your replacement hard drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure
each rail to the drive. Attach the bracket rails to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails and
then inserting and tightening all four screws (two screws on each rail).
4. Gently slide the drive into place until the tabs securely click into position.
1
power cable
2
hard-drive cable
1
tabs (2)
2
hard drive
1
drive 2 bracket rails (2)
3
screws (4)
NOTICE: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").
5. Connect the power and hard-drive cables to the drive.
6. Check all connectors to be certain that they are properly cabled and firmly seated.
7. Close the computer cover.
8. Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for drive operation.
9. If the drive you just installed is the primary drive, insert a bootable floppy disk into drive A.
10. Turn on the computer.
11. Enter system setup, and update the appropriate Primary Drive option (0 or 1).
12. Exit system setup, and reboot the computer.
13. Partition and logically format your drive before you proceed to the next step.
See the documentation for your operating system for instructions.
14. Test the hard drive by running the Dell Diagnostics.
15. If the drive you just installed is the primary drive, install your operating system on the hard drive.
16. Reset the chassis intrusion detector by changing Chassis Intrusion to Enabled or Enabled-Silent.
Adding a Second Hard Drive
1. Check the documentation for the drive to verify that it is configured for your computer.
2. Shut down the computer through the Start menu.
3. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
4. Disconnect any telephone or telecommunication lines from the computer.
5. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
6. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
1
power cable
2
hard-drive cable
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion
detector.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as a foam pad, that will sufficiently
cushion it.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
7. Open the computer cover.
8. Remove the two green plastic rails from the inside of the hard-drive bay by gently pulling the rails up and out of the bay.
9. Attach the rails to the hard drive using the two screws attached to the rails.
Ensure that the rail tabs are positioned at the back of the hard drive.
10. Remove the first hard drive from the upper bay and install it in the lower bay:
a. Disconnect the power and the hard-drive cables from the back of the first hard drive.
b. Press in the two green rail tabs and pull the first hard drive out of the upper bay.
c. Gently slide the first hard drive into the lower bay until you hear a click.
d. Reconnect the power and hard-drive cables to the back of the first hard drive.
11. Gently slide the new hard drive into the upper bay until you hear a click.
12. Connect a power cable to the drive.
13. Locate the extra connector on the drive cable that is attached to your first hard drive and attach the connector to the second hard drive.
Your computer uses cable-select drive cables. This means that the device connected to the end connector of the drive cable is the master device and the
device connected to the middle connector is the slave device. Be sure that the jumper setting on the new device is set for "cable select" (see the
documentation that came with the drive for information).
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
NOTICE: Do not install any drive into the lower hard-drive bay until you have removed the green drive rails from the inside of the hard-drive bay.
1
rail tabs (2)
2
second hard drive in upper
bay
3
first hard drive in lower
bay 4 hard drive bay
NOTICE: Match the colored strip on the cable with pin 1 on the drive.
1
power cable
14. Close the computer cover.
15. Connect your computer and devices to electrical outlets, and turn them on.
16. See the documentation that came with the drive for instructions on installing any software required for drive operation.
Front-Panel Inserts
If you are installing a new floppy or CD/DVD drive rather than replacing a drive, remove the front-panel inserts.
1. Open the computer cover to a 90-degree angle and release the insert tabs from inside the computer.
2. Press on the insert until it pops free of the front panel cover.
Floppy Drive
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
2
second hard-drive cable
(secondary drive)
3
first hard-drive cable
(primary boot drive)
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
6. Open the computer cover.
Removing a Floppy Drive
1. Disconnect the power and floppy-drive cables from the back of the floppy drive.
2. Disconnect the other end of the floppy-drive cable from the system board (labeled DSKT).
3. Press inward on the two tabs on the sides of the drive, slide the drive upward, and remove it from the floppy-drive bay.
Installing a Floppy Drive
1. If you are replacing a drive and the new drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws
that secure each rail to the drive. Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on the bracket rails
and then inserting and tightening all four screws (two screws on each rail).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
1
power cable
2
floppy-drive cable
3
floppy-drive connector
(DSKT)
2. Gently slide the drive into place until the tabs securely click into position.
3. Attach the power and floppy-drive cables to the floppy drive.
4. Connect the other end of the floppy-drive cable to the connector labeled "DSKT" on the system board.
5. If you are installing a new floppy drive rather than replacing a drive, remove the front-panel inserts.
6. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.
7. Close the computer cover.
8. Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for drive operation.
9. Enter system setup and update the appropriate Diskette Drive A option to reflect the size and capacity of your new floppy drive.
10. Verify that your computer works correctly by running the Dell Diagnostics.
CD/DVD Drive
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
1
drive 2 bracket rails (2)
3
screws (4)
1
power cable
2
floppy-drive cable
3
floppy-drive connector
(DSKT)
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
6. Open the computer cover.
Removing a CD/DVD Drive
1. Disconnect the power, audio, and CD/DVD drive cables from the back of the drive.
2. Press inward on the two tabs on the sides of the drive, and then slide the drive upward and remove it from the drive bay.
Installing a CD/DVD Drive
1. If you are installing a new drive, unpack the drive and prepare it for installation.
Check the documentation that accompanied the drive to verify that the drive is configured for your computer. If you are installing an IDE drive, configure
the drive for the cable select setting.
2. Connect the new drive to the set of rails that are attached to the inside of the cover. If a set of rails is not attached inside the cover, contact Dell.
3. If you are installing a replacement drive and the new drive does not have the bracket rails attached, remove the rails from the old drive by removing
the two screws that secure each rail to the drive. Attach the bracket to the new drive by aligning the screw holes on the drive with the screw holes on
the bracket rails and then inserting and tightening all four screws (two screws on each rail).
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
1
power cable
2
audio cable
3
CD/DVD drive cable
4. Gently slide the drive into place until the tabs securely click into position.
5. If you are installing a drive that has its own controller card, install the controller card in a card slot.
See the documentation that accompanied the drive and controller card to verify that the configuration is correct for your computer. Change any settings
necessary for correct configuration.
6. Connect the power, audio, and CD/DVD drive cables to the drive.
7. If you are installing a new CD/DVD drive rather than replacing a drive, remove the front-panel inserts.
8. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.
9. Close the computer cover.
10. Connect your computer and devices to electrical outlets, and turn them on.
See the documentation that came with the drive for instructions on installing any software required for drive operation.
11. Update your configuration information by setting the appropriate Drive option (0 or 1) under Drives: Secondary to Auto. See "Primary Drive n and
Secondary Drive n" in "System Setup Options" for more information.
12. Verify that your computer works correctly by running the Dell Diagnostics.
Back to Contents Page
1
drive 2 bracket rails (2)
3
screws (4)
1
power cable
2
audio cable
3
CD/DVD drive cable
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Back to Contents Page
Removing and Installing Computer Parts
DellPrecision™Workstation350User'sGuide
Opening the Computer Cover
Drives
PCI Cards
AGP Card
Microprocessor
Memory
Battery
Closing the Computer Cover
Back to Contents Page
Back to Contents Page
Microprocessor
DellPrecision™Workstation350User'sGuide
1. If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.
2. Shut down the computer through the Start menu.
3. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
4. Disconnect any telephone or telecommunication lines from the computer.
5. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
6. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
7. Open the computer cover.
8. Disconnect the cooling fan power cable from the FAN connector on the system board.
9. Disconnect the power cable from the POWER connector on the system board.
10. Lift up the airflow shroud.
11. Remove the microprocessor heat sink:
a. For each of the metal securing clips that secure the heat sink to the microprocessor, press down on the clip's latch to release it from the heat-
sink retention base. Then lift the clip away from the heat sink.
b. Lift the heat sink away from the microprocessor.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
12. Pull the release lever straight up until the microprocessor is released.
13. Remove the microprocessor from the socket.
Leave the release lever extended in the release position so that the socket is ready for the new microprocessor.
Installing the Microprocessor
1
securing clips (2)
2
latch (2)
3
heat sink
4
microprocessor socket
5
retention base
NOTICE: Lay the heat sink down with the thermal grease facing upward.
NOTICE: If you are installing a microprocessor upgrade kit from Dell, discard the original heat sink. If you are not installing a microprocessor upgrade kit
from Dell, reuse the original heat sink and blower when you install your new microprocessor.
NOTICE: Be careful not to bend any of the pins when you remove the microprocessor from the socket. Bending the pins can permanently damage the
microprocessor.
1
release lever
2
microprocessor
3
socket
NOTICE: You must position the microprocessor correctly in the socket to avoid permanent damage to the microprocessor and the computer.
1. If the release lever is not extended to the release position, move it to that position.
2. Align pin-1 (the imprinted corner) of the microprocessor and pin-1 of the socket.
3. Carefully set the microprocessor in the socket and press it down lightly to seat it.
4. Rotate the release lever back toward the system board until it snaps into place, securing the microprocessor.
5. Place the heat sink in the base.
6. To replace the securing clips:
a. Fit the end of the clip that does not have a latch over a tab on the retention base.
b. Fit the middle of the clip over the middle tab on the retention base.
c. Press down the clip's latch so it fits over the tab and secures the clip to the retention base.
7. Lower the airflow shroud over the heat sink.
If you installed a microprocessor replacement kit from Dell, return the original heat sink assembly and microprocessor to Dell in the same package in
which your replacement kit was sent.
8. Reconnect the cooling fan power cable to the FAN connector on the system board.
9. Reconnect the power cable to the 12VPOWER connector on the system board.
10. Close the computer cover.
11. Connect your computer and devices to electrical outlets, and turn them on.
Back to Contents Page
1
pin-1 corners of
microprocessor and socket
aligned
NOTICE: Microprocessor pins are delicate. To avoid damage, ensure that the microprocessor aligns properly with the socket, and do not use excessive
force when you install the processor.
NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
Back to Contents Page
Regulatory Notices
DellPrecision™Workstation350User'sGuide
FCC Notices (U.S. Only)
IC Notice (Canada Only)
CE Notice (European Union)
ENERGY STAR®Compliance
EN 55022 Compliance (Czech Republic Only)
VCCI Notice (Japan Only)
MIC Notice (Republic of Korea Only)
Polish Center for Testing and Certification Notice
BSMI Notice (Taiwan Only)
NOM Information (Mexico Only)
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning
of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio
communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal
Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computer systems, contribute to
the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this
computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the
equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
l Reorient the receiving antenna.
l Relocate the computer with respect to the receiver.
l Move the computer away from the receiver.
l Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.
Dell computer systems are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications
generally refer to the following harmonized definitions:
l Class A is typically for business or industrial environments.
l Class B is typically for residential environments.
Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated
into or connected to the system should match the electromagnetic environment classification of the computer system.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting peripherals to any Dell device to reduce the possibility of interference
with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment.
For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at
accessories.us.dell.com/sna/category.asp?category_id=4117.
Most Dell computer systems are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to
Class A. To determine the electromagnetic classification for your system or device, refer to the following sections specific for each regulatory agency. Each
section provides country-specific EMC/EMI or product safety information.
FCC Notices (U.S. Only)
Most Dell computer systems are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification
applies to your computer system, examine all FCC registration labels located on the bottom or back panel of your computer, on card-mounting brackets, and
on the cards themselves. If any one of the labels carries a Class A rating, your entire system is considered to be a Class A digital device. If all labels carry an
FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your system is considered to be a Class B digital device.
Once you have determined your system's FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications
not expressly approved by Dell could void your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
l This device may not cause harmful interference.
l This device must accept any interference received, including interference that may cause undesired operation.
Class A
This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses,
and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause harmful
interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause interference with radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following
measures:
l Reorient or relocate the receiving antenna.
l Increase the separation between the equipment and the receiver.
l Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
l Consult the dealer or an experienced radio/television technician for help.
The following information is provided on the device or devices covered in this document in compliance with FCC regulations:
l Model number: DHM
l Company name:
Dell Computer Corporation
One Dell Way
Round Rock, Texas 78682 USA
(512) 338-4400
IC Notice (Canada Only)
Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-
003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all
registration labels located on the bottom or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003" or
"IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly
approved by Dell could void your authority to operate this equipment.
CE Notice (European Union)
Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union. Such marking
is indicative that this Dell system meets the following technical standards:
l EN 55022 — "Information Technology Equipment — Radio Disturbance Characteristics — Limits and Methods of Measurement."
l EN 55024 — "Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement."
l EN 61000-3-2 — "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section2:LimitsforHarmonicCurrentEmissions(EquipmentInputCurrentUpto
and Including 16 A Per Phase)."
l EN 61000-3-3 — "Electromagnetic Compatibility (EMC) - Part3:Limits-Section3:LimitationofVoltageFluctuationsandFlickerinLow-Voltage Supply
Systems for Equipment With Rated Current Up to and Including 16 A."
l EN 60950 — "Safety of Information Technology Equipment."
This Dell device is classified for use in a typical Class B domestic environment.
A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Computer Corporation Products
Europe BV, Limerick, Ireland.
ENERGY STAR®Compliance
CertainconfigurationsofDell™computerscomplywiththerequirementssetforthbytheEnvironmentalProtectionAgency(EPA)forenergy-efficient computers.
If the front panel of your computer bears the ENERGY STAR®Emblem, your original configuration complies with these requirements and all ENERGY STAR®
power management features of the computer are enabled.
NOTE:Any Dell computer bearing the ENERGY STAR®Emblem is certified to comply with EPA ENERGY STAR®requirements as configured when shipped by Dell.
Any changes you make to this configuration (such as installing additional expansion cards or drives) may increase the computer's power consumption beyond
the limits set by the EPA's ENERGY STAR®Computers program.
ENERGY STAR®Emblem
The EPA's ENERGY STAR®Computers program is a joint effort between the EPA and computer manufacturers to reduce air pollution by promoting energyefficient computer products. The EPA estimates that use of ENERGY STAR®computer products can save computer users up to two billion dollars annually in
electricity costs. In turn, this reduction in electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible for the greenhouse effect, and
sulfur dioxide and nitrogen oxides, the primary causes of acid rain.
You can also help reduce electricity usage and its side effects by turning off your computer when it is not in use for extended periods of time, particularly at
night and on weekends.
EN 55022 Compliance (Czech Republic Only)
VCCI Notice (Japan Only)
Most Dell computer systems are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE).
However, the inclusion of certain options can change the rating of some configurations to Class A. ITE, including peripherals, expansion cards, printers,
input/output (I/O) devices, monitors, and so on, integrated into or connected to the system should match the electromagnetic environment classification (Class
A or B) of the computer system.
To determine which classification applies to your computer system, examine the regulatory labels/markings (see "VCCI Class A ITE Regulatory Mark" and "VCCI
Class B ITE Regulatory Mark") located on the bottom, side, or back panel of your computer. Once you have determined your system's VCCI classification, read
the appropriate VCCI notice.
Class A ITE
This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this
equipment is used in a domestic environment, radio disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
VCCI Class A ITE Regulatory Mark
If the regulatory label includes the following marking, your computer is a Class A product:
Class B ITE
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this
equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to
the instruction manual.
VCCI Class B ITE Regulatory Mark
If the regulatory label includes the following marking, your computer is a Class B product:
MIC Notice (Republic of Korea Only)
To determine which classification (Class A or B) applies to your computer (or other Dell digital device), examine the Republic of Korean Ministry of Information
and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other
regulatory marking applied to your product. Line two of the label identifies the emissions class for the product—"(A)" for Class A products or "(B)" for Class B
products.
NOTE: MIC emissions requirements provide for two classifications:
l Class A devices are for business purposes.
l Class B devices are for nonbusiness purposes.
Class A Device
Please note that this device has been approved for business purposes with regard to electromagnetic interference. If you find that this device is not suitable
for your use, you may exchange it for a nonbusiness-purpose device.
MIC Class A Regulatory Label
If the regulatory label includes the following marking, your computer is a Class A product:
Class B Device
Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas.
MIC Class B Regulatory Label
If the regulatory label includes the following marking, your computer is a Class B product.
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a three-prong socket). All equipment that works together (computer,
monitor, printer, and so on) should have the same power supply source.
The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no
larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment
and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-EN 55022:
1996.
BSMI Notice (Taiwan Only)
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):
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Exporter:
Dell Computer Corporation
One Dell Way
Round Rock, TX 78682
Importer:
DellComputerdeMéxico,
S.A.deC.V.
Paseo de la Reforma 2620 -11°Piso
Col. Lomas Altas
11950México,D.F.
Ship to:
DellComputerdeMéxico,
S.A.deC.V.alCuidadodeKuehne&
NageldeMéxicoS.deR.I.
Avenida Soles No. 55
Col.PeñondelosBaños
15520México,D.F.
Model number — Input current rating:
DHM—3.0/1.5 A
Supply voltage:
115/230 VAC
Frequency:
60–50 Hz
Back to Contents Page
Solving Problems
DellPrecision™Workstation350User'sGuide
Battery Problems
Fill out the Diagnostics Checklist as you complete these checks.
Card Problems
Fill out the Diagnostics Checklist as you complete these checks.
Drive Problems
Battery Problems
Card Problems
Drive Problems
Dropped or Damaged Computer
E-Mail, Modem, and Internet Problems
Error Messages
General Problems
IEEE 1394 Device Problems
Keyboard Problems
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Serial or Parallel Device Problems
Sound and Speaker Problems
System Board Problems
Video and Monitor Problems
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type
recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or
date displays during start-up, replace the battery. If the battery still does not work properly, contact Dell.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Check the card seating and cable —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and open the computer cover.
2. Ensure that each card is firmly seated in its connector. Reseat any loose cards.
3. Make sure that all cables are firmly connected to their corresponding connectors on the cards. If any cables appear loose, reconnect
them.
For instructions on which cables should be attached to specific connectors on a card, see the card's documentation.
4. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
Test the video card —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and open the computer cover.
2. Remove all cards except the video card.
If your primary hard drive is connected to a drive controller card and not to one of the system board IDE connectors, leave the drive
controller card installed in the computer.
3. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
4. Run the Dell Diagnostics.
If any of the tests fail, contact Dell.
Test the cards —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and open the computer cover.
2. Reinstall one of the cards that you removed previously.
3. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
4. Run the Dell Diagnostics.
If any of the diagnostics tests fail, the card you just reinstalled is faulty and needs to be replaced.
5. Repeat this process until you have reinstalled all cards.
If you have reinstalled all of the cards and the problem is not resolved, contact Dell.
Fill out the Diagnostics Checklist as you complete these checks.
Floppy drive problems
CD drive problems
Problems writing to a CD-RW drive
Ensure that Windows®recognizes the drive — Click the Start button and click My Computer. If the floppy drive is not listed, perform a full
scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Test the drive —
l Insert another disk to eliminate the possibility that the original floppy disk is defective.
l Insert a bootable floppy disk and reboot the computer.
Ensure that the disk is not full or write-protected — Ensure that the disk has available space and that it is not write-protected (locked).
See the following illustration.
1
back of floppy disk
2
write-protected
3
not write-protected
Test the floppy drive light —
MS-DOS®
Insert a floppy disk, type dir a: at the DOS prompt, and press <Enter>.
Microsoft Windows operating systems
Insert a floppy disk, click the Start button, click My Computer, and then double-click the floppy drive icon.
Run the Dell Diagnostics — If any of the tests fail, contact Dell.
NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, which can render the drive inoperable.
Clean the drive — Use a commercially available cleaning kit.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Remove and reinstall the floppy drive — See "Removing a Floppy Drive" for information on performing this procedure.
If the computer displays a drive error message, see "Error Messages" for an explanation.
NOTE: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD.
Adjust the Windows volume control — Click the speaker icon in the lower-right corner of your screen.
l Ensure that the volume is turned up by clicking the slidebar and dragging it up.
l Ensure that the sound is not muted by clicking any boxes that are checked.
Test the drive with another CD — Insert another CD to eliminate the possibility that the original CD is defective.
Check the speakers and subwoofer — See "Sound and Speaker Problems."
Ensure that Windows recognizes the drive — Click the Start button and click My Computer. If the CD drive is not listed, perform a full scan
with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Clean the disc — Use a commercially available cleaning kit.
Close other programs — The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs.
Try closing all programs before writing to the CD-RW.
DVD drive problems
Hard drive problems
Dropped or Damaged Computer
E-Mail, Modem, and Internet Problems
NOTE: Because of different worldwide file types, not all DVD titles work in all DVD drives.
Test the drive with another DVD — Insert another DVD to eliminate the possibility that the original DVD is defective.
Ensure that Windows recognizes the drive — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan
with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Clean the disc — Use a commercially available cleaning kit.
Check for interrupt request conflicts — See "Resolving Software and Hardware Incompatibilities."
Test the hard drive —
Windows XP — Run the chkdsk utility:
1. Click the Start button, select Shutdown, and click Restart the Computer.
2. At the C: prompt, type CD\Windows\Command and press <Enter>.
3. Type chkdsk and press <Enter>.
The utility creates and displays a status report and lists and corrects errors on the disk.
Windows 2000 — Run the ScanDisk utility:
Click the Start button, point to Run, type scandskw, and then click OK.
MS-DOS
Type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and then press <Enter>.
Run the Dell Diagnostics — If the tests indicate a faulty drive or drive controller, contact Dell.
Check the cable connections —
1. Ensure that the DC power cables from the power supply are firmly connected to the connectors on each drive.
2. Verify that the interface cable for each drive is firmly connected to the drive and to the system board.
3. Ensure that the control panel cable is firmly connected to the system board.
If the hard drive activity light does not blink during the boot routine, contact Dell.
If a drive error message displays, see "Error Messages" for an explanation.
If the primary hard drive that contains the operating system does not boot, files in the operating system might be corrupt. For more
information, see your operating system documentation.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Check the card and cable connections —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and then open the computer cover.
2. Check all card connections in the computer, and reseat any loose cards.
3. Ensure that all cables are properly connected and that all components are properly seated in their connectors and sockets.
4. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
5. Run the Dell Diagnostics.
If any of the diagnostics tests fail, contact Dell.
Check the telephone line connection — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green
label or a connector-shaped icon next to it.) Ensure that you hear a click when you insert the telephone line connector into the modem.
Check the telephone jack — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
Connect the modem directly to the telephone wall jack — If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the
telephone wall jack.
Use a different telephone line — Ifyouareusingalinethatis3m(10ft)ormoreinlength,tryashorterone.
Run the Modem Helper diagnostics — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on
the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
Verify that the modem is communicating with Windows®—
1. Click the Start button, and then click Control Panel.
2. Click Printers and Other Hardware.
Error Messages
If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.
3. Click Phone and Modem Options.
4. Click the Modems tab.
5. Click the COM port for your modem.
6. Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Turn off call waiting (catch-phone) — See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
1. Click the Start button, and then click Control Panel.
2. Click Printers and Other Hardware, and then click Phone and Modem Options.
3. Click your connection type to highlight it.
4. Click the Dialing Rules tab, and then click Edit.
5. Click the To Disable Call Waiting box to place a checkmark in it.
6. Select the disable code from the drop-down menu (for example, *70).
7. Click Apply, and then click OK.
Ensure that you are connected to the Internet — With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark
next to it, click the checkmark to remove it and connect to the Internet.
Ensure that you have subscribed to an Internet service provider — Contact an Internet service provider to subscribe.
Contact your Internet service provider — Contact your Internet service provider for assistance.
A filename cannot contain any of the following characters: \ / : * ? " < > | — Do not use these characters in filenames.
A required .DLL file was not found — The program that you are trying to open is missing an essential file. To remove and then reinstall the
program:
1. Click the Start button.
2. Click Control Panel.
3. Click Add or Remove Programs.
4. Select the program you want to remove.
5. Click the Change or Remove Program icon.
6. See the program documentation for installation instructions.
Alert! CPU Fan Not Detected — The microprocessor cooling fan is not installed, has failed, or is not properly connected to the system board.
Ensure that the cooling fan is properly installed and working. Also, ensure that the microprocessor airflow shroud is properly installed. See
"Microprocessor."
Alert! Previous attempts at booting this system have failed at checkpoint [nnnn ]. For help in resolving this problem, please note this
checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same
error. Contact Dell and report the checkpoint code (nnnn) to the support technician.
Alert! Previous Fan Failures — The fan caused an errors last time you used the computer. Ensure that nothing is blocking the airflow vents
and that all the fans are properly installed and operating correctly.
Alert! Previous Processor Thermal Failure — The microprocessor overheated that last time you used the computer. Ensure that nothing is
blocking the airflow vents and that all the fans are properly installed and operating correctly. Also, ensure that the microprocessor heat sink
is properly installed.
Alert! Previous Reboot Was Due to Voltage Regulator Failure — The VRM failed the last time you used the computer. Contact Dell for
assistance.
Alert! Previous Shutdown Due to Thermal Event — The microprocessor or hard drive overheated the last time you used the computer.
Ensure that nothing is blocking the airflow vents and that all the fans are working correctly. Also, ensure that the microprocessor heat sink is
properly installed.
Alert! Previous Voltage Failure — Voltage used by the computer either exceeded or fell below acceptable thresholds. See "Power
Problems" and "System Board Problems."
Alert! System Battery Voltage is Low — The computer battery is providing inadequate voltage. See "Battery."
Alert! Unable to Initialize all Installed Memory — One or more memory modules may be improperly seated or faulty. See "Memory
Problems."
Alert! Uncorrectable Memory Error Previously Detected... Address
xxxxxxxx
h, Device RIMM_Y — One or more memory modules may be
improperly seated or faulty or the system board may be faulty. See "Memory Problems" and "System Board Problems."
Attachment failed to respond — The floppy or hard drive controller cannot send data to the associated drive. See "Floppy drive problems" or
"Hard drive problems" for troubleshooting suggestions.
Bad command or file name — Ensure that you have spelled the command correctly, have put spaces in the proper place, and have used the
correct pathname.
Bad error-correction code (ECC) on disk read — The floppy or hard drive controller detected an uncorrectable read error. See "Floppy drive
problems" or "Hard drive problems" for troubleshooting suggestions.
Controller has failed — The hard drive or the associated controller is defective. See "Floppy drive problems" or "Hard drive problems" for
troubleshooting suggestions.
Data error — The floppy or hard drive cannot read the data.
l For the Microsoft®Windows®operating system, run the chkdsk utility to check the file structure of the floppy or hard drive.
l For another operating system, run the appropriate corresponding utility.
See your operating system documentation for information on running these utilities.
Decreasing available memory — One or more memory modules might be faulty or improperly seated.
l Reinstall the memory modules and, if necessary, replace them.
l See "Memory Problems" for additional troubleshooting suggestions.
Diskette drive 0 seek failure — A cable might be loose or the computer configuration information may not match the hardware
configuration. See "Floppy drive problems" for troubleshooting suggestions.
Diskette read failure — The floppy disk may be defective or a cable might be loose.
l If the drive access light turns on, try a different disk.
l See "Floppy drive problems" for troubleshooting suggestions.
Diskette subsystem reset failed — The floppy drive controller might be faulty. Run the Dell Diagnostics.
Diskette write protected — The floppy disk is write-protected. Slide the write-protect notch to the open position.
Drive not ready — No floppy disk is in the drive. Put a floppy disk in the drive.
Gate A20 failure — One or more memory modules might be faulty or improperly seated.
l Reinstall the memory modules and, if necessary, replace them.
l See "Memory Problems" for additional troubleshooting suggestions.
General failure — The operating system is unable to carry out the command. This message is usually followed by specific information—for
example, Printer out of paper. Take the appropriate action to resolve the problem.
Hard-disk configuration error —
Hard-disk controller failure —
Hard-disk drive failure —
The hard drive failed initialization.
l Run the Dell Diagnostics.
l See "Hard drive problems" for troubleshooting suggestions.
Insert bootable media — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
Invalid configuration information - please run SETUP program — The computer configuration information does not match the hardware
configuration. Enter system setup and correct the computer configuration information.
Keyboard Controller Failure —
KeyBoard Stuck Key Failure —
Keyboard failure —
A cable or connector might be loose, or the keyboard or keyboard/mouse controller might be faulty. See "Keyboard Problems."
Memory address line failure at address, read value expecting value — A memory module might be faulty or improperly seated. Reinstall
the memory modules and, if necessary, replace them. See "Memory Problems" for additional troubleshooting suggestions.
Memory allocation error — The software you are attempting to run is conflicting with the operating system, another program, or a utility.
1. Turn off the computer, wait 30 seconds, and then restart the computer.
2. Try to run the program again.
3. If the error message appears again, see the software documentation for additional troubleshooting suggestions.
Memory data line failure at address, read value expecting value —
Memory double word logic failure at address, read value expecting value —
Memory odd/even logic failure at address, read value expecting value —
Memory write/read failure at address, read value expecting value —
A memory module might be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See "Memory
Problems" for additional troubleshooting suggestions.
Memory size in CMOS invalid — The amount of memory recorded in the computer configuration information does not match the memory
installed in the computer. Restart the computer. If the error message appears again, contact Dell. See "Memory Problems" for additional
troubleshooting suggestions.
No boot device available — The computer cannot find the floppy disk or hard drive.
l If the floppy drive is your boot device, ensure that a bootable floppy disk is in the drive.
l If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.
l Enter system setup and ensure that the boot sequence information is correct.
No boot sector on hard-disk drive —
l The computer configuration information in system setup might be incorrect. Enter system setup and ensure that the computer
configuration information for the hard drive is correct.
General Problems
The computer stops responding
A program stops responding
l If the message continues to appear after ensuring the information in system setup was correct, the operating system might have
been corrupted. Reinstall the operating system. See your operating system documentation for reinstallation information.
No timer tick interrupt — A chip on the system board might be malfunctioning. Run the Dell Diagnostics.
Non-system disk or disk error — The floppy disk in drive A or your hard drive does not have a bootable operating system installed on it.
Either replace the floppy disk with one that has a bootable operating system, or remove the floppy disk from drive A and restart the
computer.
Not a boot diskette — The operating system is trying to boot to a floppy disk that does not have a bootable operating system installed on it.
Insert a bootable floppy disk.
Not enough memory or resources. Close some programs and try again — You have too many programs open. Close all windows and open
the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running
the program that you want to use first.
Operating system not found — Contact Dell.
Please Connect USB Keyboard/Mouse to USB Ports on the Back of the Computer — The USB keyboard and/or mouse must be connected
to the USB connector on the back of the computer. Turn your computer off, connect the USB keyboard and/or mouse to the USB connectors
on the back of the computer and then restart the computer.
Plug and Play Configuration Error — The computer encountered a problem while trying to configure one or more cards.
1. Turn your computer off, unplug it from the electrical outlet, and remove all but one of the cards.
2. Plug in your computer and reboot it.
3. If the message reappears, the installed card might be malfunctioning. If the message does not reappear, turn off the computer and
reinsert one of the other cards.
4. Repeat this process until you identify which card is malfunctioning.
Read fault — The operating system cannot read from the floppy or hard drive, the computer could not find a particular sector on the disk, or
the requested sector is defective. See "Floppy drive problems" or "Hard drive problems" for troubleshooting suggestions.
Requested sector not found — The operating system cannot read from the floppy or hard drive, the computer could not find a particular
sector on the disk, or the requested sector is defective. See "Floppy drive problems" or "Hard drive problems" for troubleshooting
suggestions.
Reset failed — The disk reset operation failed. See "Floppy drive problems" or "Hard drive problems" for troubleshooting suggestions.
Sector not found — The operating system cannot locate a sector on the floppy or hard drive.
l Run the Windows error-checking utility to check the file structure on the floppy disk or hard drive. See Windows Help for instructions.
l If a large number of sectors are defective, back up the data (if possible), and then reformat the floppy disk or hard drive.
Seek error — The operating system cannot find a specific track on the floppy disk or hard drive. See "Floppy drive problems" or "Hard drive
problems" for troubleshooting suggestions.
Shutdown failure — A chip on the system board might be malfunctioning. Run the Dell Diagnostics.
The file being copied is too large for the destination drive — The file that you are trying to copy is too large to fit on the disk. Try copying
the file to a blank disk or using a larger-capacity disk.
Time-of-day clock stopped — The battery might be dead. Enter system setup and correct the date or time. If the problem persists, contact
Dell. See "Battery Problems" for additional troubleshooting suggestions.
Time-of-day not set — The time or date stored in system setup does not match the computer clock. Enter system setup and correct the
Date and Time options.
Timer chip counter 2 failed — A chip on the system board might be malfunctioning. Run the Dell Diagnostics.
Unexpected interrupt in protected mode — The keyboard controller might be malfunctioning, or a memory module might be loose. Run the
Dell Diagnostics.
WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating
outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support
desk or Dell — During initial start-up, the drive detected possible error conditions.
l When your computer finishes booting, immediately back up your data and replace your hard drive.
l If no replacement drive is immediately available and the drive is not the only bootable drive, enter system setup and change the
appropriate drive setting to None. Then remove the drive from the computer.
Write fault — The operating system cannot write to the floppy or hard drive. See "Floppy drive problems" or "Hard drive problems" for
troubleshooting suggestions.
Write fault on selected drive — The operating system cannot write to the floppy or hard drive. See "Floppy drive problems" or "Hard drive
problems" for troubleshooting suggestions.
x
:\ is not accessible. The device is not ready — The floppy drive cannot read the disk. Insert a floppy disk into the drive and try again.
Turn the computer off — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving
your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again
to turn on the computer. You might lose data if you are unable to perform an operating system shutdown.
End the program —
A program crashes repeatedly
A program is designed for an earlier Windows operating system
A solid blue screen appears
Other software problems
Other technical problems
General hardware problems
If your computer exhibits one or more of the following symptoms, a device conflict may exist:
l Your computer locks up, particularly while using a specific device.
Windows® XP, Windows 2000
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer responding.
4. Click End Task.
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
Check the software documentation — Many software manufacturers maintain websites with information that may help you solve the
problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
If You Are Using Windows XP, Run the Program Compatibility Wizard —
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an environment similar to non-Windows XP
operating system environments.
1. Click the Start button, point to All Programs—> Accessories, and then click Program Compatibility Wizard.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.
Turn the computer off — If the computer does not respond to a keystroke or a proper shutdown, press the power button for at least 8 to
10 seconds until the computer turns off. Press the power button again to restart the computer. The chkdsk program automatically runs
during the start-up process. Follow the instructions on the screen.
Check the software documentation or contact the software manufacturer for troubleshooting information
Back up your files immediately — If your computer has a CD-RW drive or a zip drive installed, see the drive's documentation for
instructions.
Ensure that you have not made an error while entering data — See the program documentation to make sure that the values or characters
you are entering are valid.
Check for viruses — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
Restart the computer — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu
instead of pressing the power button. Otherwise, you may lose data.
Check for compatibility —
l Ensure that the program is compatible with the operating system installed on your computer and that your computer meets the
minimum hardware requirements needed to run the software. See the software documentation for information.
l If necessary, uninstall and then reinstall the program.
Ensure that you properly installed and configured the program — See the software documentation for information. If necessary, uninstall
and then reinstall the program.
Run the Dell Diagnostics — If all tests run successfully, the error condition is related to a software problem.
Check for device driver conflicts —
l Verify that the program's device drivers do not conflict with certain programs.
l Call the software manufacturer for technical assistance.
Go to the Dell Support website —
Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different
tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain
access to technical support through e-mail. See "Finding Information for Your Computer" for more information about the website.
Call Dell — If you cannot solve your problem using the Dell Support website or e-mail service, contact Dell for technical assistance.
l A recently added device does not work.
l Memory parity errors occur on parity-enabled computers.
l A sound card emits noise or demonstrates other problems.
l Unintelligible characters print from the printer.
l The mouse pointer does not move or "stutters" when it moves.
l Messages appear stating that the computer is not operating at maximum performance.
l Errors occur and programs crash for no apparent reason.
l Nothing displays on the monitor.
IEEE 1394 Device Problems
Keyboard Problems
Fill out the Diagnostics Checklist as you complete these checks.
Memory Problems
Mouse Problems
Fill out the Diagnostics Checklist as you complete these checks.
Remove any recently added hardware to see if it resolves the conflict — If removing the hardware resolves the conflict, see the hardware
documentation for configuration and troubleshooting instructions. If the problem persists, contact the hardware manufacturer for technical
assistance.
Check your operating system documentation for additional troubleshooting information
Check for interrupt request conflicts — See "Resolving Software and Hardware Incompatibilities."
NOTE: Check Windows Explorer to see if your device is listed as a drive.
Check the IEEE 1394 device — Ensure that the IEEE 1394 device is properly inserted into the connector.
Ensure that the IEEE 1394 device is recognized by Windows®—
1. Click the Start button.
2. Click Control Panel.
3. Click Printers and Other Hardware.
If your IEEE 1394 device is listed, Windows recognizes the device.
If you have problems with a Dell-provided IEEE 1394 device — Contact Dell.
If you have problems with a IEEE 1394 device not provided by Dell — Contact the IEEE 1394 device manufacturer.
Restart the computer —
l If the mouse is functioning, shut down the computer through the Start menu. After the computer shuts down, press the power button
to restart the computer.
l If the computer does not respond to a keystroke or the mouse, press the power button for at least 8 to 10 seconds until the computer
turns off. Press the power button again to restart the computer.
Check the keyboard cable —
l Ensure that the keyboard cable is firmly connected to the computer.
l Ensure that the keyboard cable is firmly connected to the computer.
l Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
l Remove keyboard extension cables and connect the keyboard directly to the computer.
Test the keyboard — Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the
original keyboard is faulty.
Check the keyboard switch setting — Some keyboards have switch settings are on the bottom of the keyboard, sometimes behind a panel.
Ensure that the switch is set to PS/2, Enhanced XT/AT, or PC/AT. See the keyboard documentation for recommended settings.
Run the Dell Diagnostics — If any of the diagnostics tests fail, contact Dell.
Check for interrupt request conflicts — See "Resolving Software and Hardware Incompatibilities."
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Network Problems
Power Problems
Fill out the Diagnostics Checklist as you complete these checks.
Restart the computer —
1. Simultaneously press <Ctrl><Esc> to display the Start menu.
2. Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press <Enter>.
3. After the computer turns off, press the power button to restart the computer.
Check the mouse cable —
l Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
l Ensure that the cable is firmly connected to the computer.
Test the mouse — Connect a properly working mouse to the computer, and try using the mouse. If the new mouse works, the original
mouse was faulty.
Check the mouse settings —
Windows® XP
1. Click the Start button, click Control Panel, and then click Printers and Other Hardware.
2. Click Mouse.
3. Try adjusting the settings.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Mouse icon.
3. Try adjusting the settings.
If you are using a PS/2 mouse
1. Enter system setup and ensure that Mouse Port under the Integrated Devices option is set to On.
2. Exit system setup and restart the computer.
Reinstall the mouse driver — See "Drivers."
Run the Dell Diagnostics — If any of the diagnostics tests fail, contact Dell.
Check for interrupt request conflicts — See "Resolving Software and Hardware Incompatibilities."
Check the network cable connector — Ensure that the network cable is firmly inserted into both the network connector on the back of the
computer and the network jack.
Check the network lights on the back of the computer —
No light indicates that there is no network communication. Try replacing the network cable.
1
link integrity light
2
network activity light
Restart the computer and try to log on to the network again
Check your network settings — Contact your network administrator or the person who set up your network to verify that your network
settings are correct and that the network is functioning.
Check for interrupt request conflicts — See "Resolving Software and Hardware Incompatibilities."
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Adjust the Power Properties — Your computer may be in standby or hibernate mode. For information on power conservation modes, see
your operating system documentation.
If the power light is green and the computer is not responding — See "Diagnostic Lights."
If the power light is blinking green — The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal
operation.
If the power light is off — The computer is either turned off or is not receiving power.
l Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.
l If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip
Printer Problems
Serial or Parallel Device Problems
Fill out the Diagnostics Checklist as you complete these checks.
is turned on.
l Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
l Bypass power protection devices, power strips, and power extension cables to verify that the computer turns on.
l Ensure that the main power cable is securely connected to the system board.
l Ensure that the front panel cable is securely connected to the system board.
l If the problem persists, contact Dell.
If the power light is amber and green — The computer is receiving electrical power, but an internal power problem might exist.
l Ensure that the voltage selection switch is set to match the AC power at your location.
l Ensure that the microprocessor power cable is securely connected to the system board.
l If the problem persists, contact Dell.
If the power light is steady amber — The computer is receiving electrical power, but an internal power problem might exist.
l Ensure that the microprocessor power cable is securely connected to the system board.
l If the problem persists, contact Dell.
If the power light is blinking amber — A device might be malfunctioning or incorrectly installed.
l Remove and then reinstall the memory modules.
l Remove and then reinstall any cards.
l Remove and then reinstall the video card, if applicable.
l If the problem persists, contact Dell.
Eliminate interference — Electrical appliances on the same circuit or operating near the computer can cause interference. Other causes of
interference are:
l Power extension cables
l Keyboard and mouse extension cables
l Too many devices on a power strip
l Multiple power strips connected to the same electrical outlet
NOTE: Dell does not cover the printer's warranty. If you need technical assistance for your printer, call the printer's manufacturer. See the printer
documentation for the correct phone number.
Check the printer documentation — See the printer documentation for setup and troubleshooting information.
Ensure that the printer is turned on — See the printer documentation for power button information.
Verify the printer cable connections —
l See the printer documentation for cable connection information.
l Ensure that the printer cables are securely connected to the printer and the computer.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Verify that the printer is recognized by Windows®—
Windows XP
1. Click the Start button.
2. Click Control Panel.
3. Click Printers and Other Hardware.
4. Click View installed printers or fax printers.
If the printer is listed, right-click the printer icon.
5. Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1
(Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
Windows 2000
1. Click the Start button, point to Settings, and then click Printers.
If the printer is listed, right-click the printer icon.
2. Click Properties, and then select the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1
(Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.
Reinstall the printer driver — See the printer documentation for instructions.
NOTE: If you are having a problem with a printer, see "Printer Problems."
Sound and Speaker Problems
Fill out the Diagnostics Checklist as you complete these checks.
No sound from speakers
No sound from headphones
System Board Problems
Fill out the Diagnostics Checklist as you complete the following checks.
Check the documentation for the device — See the device's documentation for troubleshooting procedures.
Ensure that the device is turned on — Firmly press the device's power button.
Check the device cable connections — Check the connector for bent or broken pins. (It is normal for most device cable connectors to have
missing pins.) Ensure that the device cable is firmly connected to the computer.
Test the device cable — Swap the device's cable with a cable that works properly.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Eliminate interference — Relocate any electrical appliances on the same circuit or operating near the computer that might cause
interference. Remove these other possible causes of interference:
l Power extension cables
l Keyboard and mouse extension cables
l Too many devices on a power strip
l Multiple power strips connected to the same electrical outlet
Check the option setting — See the device's documentation for the recommended settings. Then enter system setup and go to the
Integrated Devices option settings. Ensure that the Serial Port setting (for a serial device) or the Parallel Port setting (for a parallel
device) matches the recommended settings.
Check the software documentation — If the problem occurs with particular software, see the software documentation for the recommended
serial or parallel port settings. Ensure that the port settings match the recommended settings.
Run the Dell Diagnostics — If the tests do not complete, contact Dell.
Test the device — Swap the device with a comparable device that works properly.
NOTE: The volume control in some MP3 players overrides the Windows®volume setting. If you have been listening to MP3 songs, ensure that you did
not turn the player volume down or off.
Check the speaker cable connections — Ensure that the speakers are connected as shown on the setup diagram supplied with the
speakers.
Ensure that the subwoofer and the speakers are turned on — See the setup diagram supplied with the speakers. If your speakers have
volume controls, adjust the volume, bass, or treble to eliminate distortion.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume
is turned up and that the sound is not muted.
Disconnect headphones from the headphone connector — Sound from the speakers is automatically disabled when headphones are
connected to the computer's front-panel headphone connector.
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Eliminate possible interference — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.
Run the speaker diagnostics — Some speaker systems have self- diagnostics. See the speaker documentation for diagnostics instructions.
Reinstall the audio (sound) driver — See "Drivers."
Check the device option setting — Enter system setup and ensure that Sound under the Integrated Devices option is set to On. Exit
system setup and reboot the computer.
Run the Dell diagnostics —
l If the tests complete successfully, the controller is functioning properly.
l If the problem persists, or if the tests do not complete successfully, contact Dell.
Check for interrupt request conflicts — See "Resolving Software and Hardware Incompatibilities."
Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the headphone connector.
Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume
is turned up and that the sound is not muted.
Disable digital mode — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode:
1. Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.
2. Click Sounds and Audio Devices.
3. Click the Hardware tab.
4. Double-click the name of your CD drive.
5. Click the Properties tab.
6. Uncheck the Enable digital CD audio for this CD-ROM device box.
Video and Monitor Problems
Fill out the Diagnostics Checklist as you complete these checks.
If the screen is blank
If the screen is difficult to read
Run the Dell Diagnostics — Reboot the computer and run the Dell Diagnostics. If any of the tests fail, contact Dell.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Check the power supply cable connections —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and open the computer cover.
2. Ensure that the power cables from the power supply are firmly connected to the connectors on the system board.
3. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
Perform all checks in "Card Problems"
Perform all checks in "Keyboard Problems"
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Reinstall the battery —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and open the computer.
2. Remove the battery, wait 5 minutes, and reinstall the battery.
3. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
If the problem still exists, contact Dell.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Replace the Memory Modules —
1. Turn off the computer and devices, disconnect them from electrical outlets, wait 10 to 20 seconds, and open the computer cover.
2. Rotate the power supply away from the system board.
3. Replace the memory module(s).
4. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
If the RAM count displayed does not correctly match the actual amount of memory installed in the computer, contact Dell.
NOTE: See the monitor documentation for troubleshooting procedures.
Check the monitor power light — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light
is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.
Check the monitor cable connection — Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have
missing pins.)
Test the electrical outlet — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
Swap the power cables — Swap the computer and monitor power cables to determine if the power cable is defective.
Test the video extension cable (if used) — If you are using a video extension cable and removing the cable solves the problem, the cable is
defective.
Test another monitor — If another monitor is available, connect it to the computer.
Check the diagnostic lights — See "Diagnostic Lights."
Check the card setting — Enter system setup and ensure that Primary Video Controller under the Integrated Devices option is set
correctly. For an AGP card, set Primary Video Controller to AGP. For a PCI card, set Primary Video Controller to Auto. Exit system setup
and reboot the computer.
Run the Dell Diagnostics — If any tests fail, contact Dell.
Check the monitor settings — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing
(degaussing) the monitor, and running the monitor self-test.
NOTE: Flat-panel displays may appear blurry if the resolution is not properly set. See the monitor documentation for instructions on setting
the display resolution.
Move the subwoofer away from the monitor — Ifyourspeakersystemincludesasubwoofer,ensurethatthesubwooferisatleast60cm
(2ft)awayfromthemonitor.
Move the monitor away from external power sources — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the
screen image to appear "shaky." Turn off nearby devices to check for interference.
Adjust the Windows®display settings —
Windows XP
1. Click the Start button, and then click Control Panel.
2. Click Appearance and Themes.
3. Click Display, and then click the Settings tab.
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4. Try different settings for Screen resolution and Color quality.
Windows 2000
1. Click the Start button, point to Settings, and then click Control Panel.
2. Double-click the Display icon, and then click the Settings tab.
3. Try different settings for Screen area or Desktop area.
Restore the recommended settings — Restore the original resolution and refresh rate settings. See the Tell Me How help file for instructions.
Toaccesshelpfiles,seepage4.
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DellPrecision™Workstation350User'sGuide
Notes, Notices, and Cautions
Abbreviations and Acronyms
Notes, Notices, and Cautions
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see the Glossary.
____________________
Information in this document is subject to change without notice.
©2002DellComputerCorporation.Allrightsreserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Dell OpenManage, DellNet, and Latitude are trademarks of Dell Computer Corporation;
Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows NT, and Windows are registered trademarks of Microsoft Corporation; IBM and
OS/2 are registered trademarks of International Business Machines Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY
STAR partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
Model DHM
January2003P/N3T439Rev.A02
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NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
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Warranty and Return Policy
DellPrecision™Workstation350User'sGuide
Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with
industry-standard practices. For information about the Dell warranty for your computer, see the System Information Guide.
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Microsoft®Windows®XP Features
DellPrecision™Workstation350User'sGuide
Overview
New User Interface
Files and Settings Transfer Wizard
Application and Device Compatibility
System Restore
User Accounts and Fast User Switching
Home and Small Office Networking
Internet Connection Firewall
Overview
Based on an enhanced version of the Windows 2000 operating system, Windows XP is available in consumer and business editions: Windows XP Home Edition
and Windows XP Professional. The features discussed are available in both editions, but the Professional version, designed for business environments,
includes additional productivity, security, networking, and management features important in business environments.
For home users, Windows XP brings the significantly increased stability and security inherent in the Windows 2000®operating systems. It also provides
better support for portable computers. Key new Windows XP features include:
l An improved desktop and user interface
l Files and Settings Transfer Wizard
l Application program compatibility enhancements
l System Restore
l Fast User Switching*
l Expanded home and small office networking functions*
l A personal firewall for always-on Internet connections*
*Home and small office features
Help and Support Center
The Help and Support Center, introduced with Microsoft Windows Millennium Edition (Me), replaces Windows Help from earlier operating systems. The Help and
Support Center provides an integrated resource center for information and assistance in using, configuring, and troubleshooting your computer and installed
hardware devices and software. For Windows XP, the Help and Support Center features expanded search capabilities, including full-text search and the
capability to search across multiple remote sites in addition to files resident on the hard drive. You can use a single print command to print an entire chapter of
help content.
To open Help and Support Center, click the Start button, and then click Help and Support. From the home page, you can conduct a search or select categories
of information, leading to task and information topics covering the use of your computer. Click User and System GuidesforinformationonusingyourDell™
computer, including installed hardware devices and software.
New User Interface
Windows XP features a redesigned user interface with a new visual style, a less cluttered desktop, and built-in desktop cleanup features. Window layout has
also been changed for Windows XP and, as in the Control Panel, emphasizes task presentation. The Start menu has been redesigned. The left half of the
new Start menu includes the most frequently used icons. As you use your computer, the icons in this area are changed and rearranged depending on your
computer usage patterns. If you wish to keep one of the icons permanently in its location, right-click the icon and click Pin to Start menu.
To access all the programs installed on the computer, click All Programs at the bottom of the Start menu. The right half of the new Start menu contains useful
icons for accessing your files, configuring the computer, and finding information and assistance. The Dell Solution Center icon opens a portal to services and
application programs installed on your Dell computer.
Switching to Classic View
If you want, you may change the appearance of the Start menu, desktop and windows, or Control Panel layout to that of earlier Windows operating systems.
These classic view options are independent of each other.
You can easily switch back and forth between the new Control Panel category view and the classic icon view by clicking Switch to Classic View or Switch to
Category View in the upper left area of the Control Panel window. This can be handy if you want to take advantage of the new, task-oriented features of the
Windows XP Control Panel, but you are accustomed to performing a particular task with the icon-oriented classic Control Panel.
To change the appearance of the Start menu to the classic view:
1. Right-click the empty area on the task bar.
2. Click Properties.
3. Click the Start Menu tab.
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