Dell Precision 350 User Manual
DellPrecision™Workstation350User'sGuide
Information About Your Computer
Finding Information for Your Computer
Specifications
Your Computer
Front View
Back View
Inside Your Computer
System Board Components
Cleaning Your Computer
Before Cleaning Your Computer
Computer, Keyboard, and Monitor
Mouse
Floppy Drive
CDs and DVDs
Advanced Features
LegacySelect Technology Control
Manageability
Security
Password Protection
System Setup
Jumper Settings
Power Button
Connecting an IEEE 1394 Device
TAPI
Hyper-Threading
Microsoft®Windows®XP Features
Overview
New User Interface
Files and Settings Transfer Wizard
Application and Device Compatibility
System Restore
User Accounts and Fast User Switching
Home and Small Office Networking
Internet Connection Firewall
Removing and Installing Computer Parts
Opening the Computer Cover
Drives
PCI Cards
AGP Card
Microprocessor
Memory
Battery
Closing the Computer Cover
Solving Problems
Battery Problems
Card Problems
Drive Problems
Dropped or Damaged Computer
E-Mail, Modem, and Internet Problems
Error Messages
General Problems
IEEE 1394 Device Problems
Keyboard Problems
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Serial or Parallel Device Problems
Sound and Speaker Problems
System Board Problems
Video and Monitor Problems
Advanced Troubleshooting
Diagnostic Lights
Beep Codes
Dell Diagnostics
Drivers
Using System Restore
Resolving Software and Hardware Incompatibilities
Getting Help
Technical Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Warranty and Return Policy
Ergonomic Computing Habits
Regulatory Notices
Glossary
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
For a complete list of abbreviations and acronyms, see the Glossary.
IfyoupurchasedaDell™n Series computer, any references in this document to Microsoft®Windows®operating systems are not applicable.
Information in this document is subject to change without notice.
©2002–2003DellComputerCorporation.Allrightsreserved.
Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Dell OpenManage, DellNet, and Latitude are trademarks of Dell Computer Corporation;
Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, Windows NT, and Windows are registered trademarks of Microsoft Corporation; IBM and
OS/2 are registered trademarks of International Business Machines Corporation; ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY
STAR partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation
disclaims any proprietary interest in trademarks and trade names other than its own.
Model DHM
February2003P/N3T439Rev.A03
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Back to Contents Page
Your Computer
DellPrecision™Workstation350User'sGuide
Front View
Back View
Inside Your Computer
System Board Components
Front View
1
floppy-drive
light button
*
The floppy-drive light is on when the
computer reads data from or writes data to
the floppy drive. Wait until this light turns
off before you remove the floppy disk from
the drive.
2
hard-drive
light
The hard-drive light is on when the
computer reads data from or writes data to
the hard drive. The light might also be on
when a devicesuch as your CD player is
operating.
3
power button
Press this button to turn on the computer.
NOTICE: To avoid losing data, do
not use the power button to turn off
the computer. Instead, perform a
Microsoft®Windows®shutdown.
4
power light
The power light illuminates and blinks or
remains solid to indicate different states:
No light — The computer is in the off state.
Steady green — The computer is in a
normal operating state.
Blinking green — The computer is in a
power-saving state.
To exit from a power-saving state, press
the power button or click or move the
mouse.
See "Diagnostic Lights" for a description of
light codes that can help you troubleshoot
problems with your computer.
5
front-panel
Open the door to use the front-panel
Back View
door
connectors.
6
service tag
The tag is used to identify your computer
when you access the Dell Support website
or call technical support.
7
USB 2.0
connectors
(2)
Use the front USB connectors for devices
that you connect occasionally, such as
joysticks or cameras.
It is recommended that you use the back
USB connectors for devices that typically
remain connected, such as printers and
keyboards.
8
headphone
connector
Attach headphones.
*
On computers with an optional floppy drive.
1
power connector
Insert the power cable.
2
back panel
connectors
Plug serial, USB, and other devices into
the appropriate connector.
3
AGP card slot
Access connectors for any installed AGP
card.
4
PCI card slots
(4)
Access connectors for any installed PCI
cards.
1
parallel
connector
Connect a parallel device, such as a
printer, to the parallel connector. If you
have a USB printer, plug it into a USB
connector.
NOTE: The integrated parallel connector is
automatically disabled if the computer
detects an installed card containing a
parallel connector configured to the same
address. For more information, see
"System Setup."
Inside Your Computer
2
keyboard
connector
If you have a standard keyboard, plug it
into the purple keyboard connector. If you
have a USB keyboard, plug it into a USB
connector.
3
mouse
connector
Plug a standard mouse into the green
mouse connector. Turn off the computer
and any attached devices before you
connect a mouse to the computer. If you
have a USB mouse, plug it into a USB
connector.
If your computer is running Microsoft®
Windows®2000, Dell installed the
necessary mouse drivers on your hard
drive.
4
link integrity
light
l Green — A good connection exists
between a 10-Mbps network and
the computer.
l Orange — A good connection exists
between a 100-Mbps network and
the computer. Also indicates a 1 GB
(or 1000 Mbps) connection.
l Off — The computer is not detecting
a physical connection to the
network.
5
network
adapter
Attach the UTP cable to an RJ45 jack wall
plate or to an RJ45 port on a UTP
concentrator or hub and then press the
other end of the UTP cable into the
network adapter connector until the cable
snaps securely into place.
The use of Category 5 wiring and
connectors is recommended for our
customers' networks.
6
network
activity light
The yellow light flashes when the
computer is transmitting or receiving
network data. A high volume of network
traffic may make this light appear to be in
a steady "on" state.
7
line-in
connector
Use the blue line-in connector (available
on computers with integrated sound) to
attach a record/playback device such as a
cassette player, CD player, or VCR.
On computers with a sound card, use the
line-in connector on the card.
8
microphone
connector
Use the pink microphone connector
(available on computers with integrated
sound) to attach a personal computer
microphone for voice or musical input into
a sound or telephony program.
On computers with a sound card, use the
microphone connector on the card.
9
line-out
connector
Use the green line-out connector
(available on computers with integrated
sound) to attach headphones and most
speakers with integrated amplifiers.
On computers with a sound card, use the
line-out connector on the card.
10
USB 2.0
connectors
(6)
Use the back USB connectors for devices
that typically remain connected, such as
printers and keyboards.
It is recommended that you use the front
USB connectors for devices that you
connect occasionally, such as joysticks or
cameras.
11
diagnostic
lights (4)
Use the lights to help you troubleshoot a
computer problem based on the diagnostic
code. For more information, see
"Diagnostic Lights."
12
serial
connectors
(2)
Connect a serial device, such as a
handheld device, to the serial port. The
default designations are COM1 for serial
connector 1 and COM2 for serial connector
2.
For more information, see "System Setup."
Cable Colors
System Board Components
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board.
1
hard drive
6
heat sink and blower
assembly
2
internal speaker
7
power supply
3
chassis intrusion
switch
8
floppy drive
4
system board
9
CD/DVD drive
5
padlock ring
Device
Color
Hard drive
Blue pull tab
Floppy drive
Black pull tab
CD/DVD drive
Orange pull tab
Back to Contents Page
1
floppy drive
connector (DSKT)
10
PCI card connectors (PCI1,
PCI2, PCI3, and PCI4)
2
CD/DVD drive
connector (SEC _IDE)
11
front-panel audio cable
connector (FRONTAUDIO)
3
battery socket
(BATTERY)
12
telephony connector (MODEM)
4
hard drive connector
(PRI_IDE)
13
CD drive audio cable connector
(CD_IN)
5
front-panel connector
(FRONTPANEL)
14
microprocessor and heat sink
connector (CPU)
6
password jumper
(PSWD)
15
microprocessor fan connector
(FAN2)
7
clear CMOS jumper
(CLR_CMOS)
16
memory module connectors
(RIMM 1, RIMM 2, RIMM 3, and
RIMM 4)
8
standby power light
(AUX_PWR)
17
power connector (POWER)
9
AGP card connector
(AGP)
Back to Contents Page
Advanced Troubleshooting
DellPrecision™Workstation350User'sGuide
Diagnostic Lights
Beep Codes
Dell Diagnostics
Drivers
Using System Restore
Resolving Software and Hardware Incompatibilities
Diagnostic Lights
To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D". These lights can be yellow or
green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and
sequence of the lights identify the problem.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
Light Pattern
Problem Description
Suggested Resolution
Normal off condition or possible power
failure.
Verify that the computer power cable is plugged into the computer and a working electrical
outlet. Press the power button.
Possible BIOS failure; the computer is in
the recovery mode.
Run the BIOS Recovery utility, wait for recovery completion, and then restart the computer.
Possible microprocessor failure.
Reinstall the microprocessor, and restart the computer.
Memory modules are detected, but a
memory failure has occurred.
Remove and reinstall all memory modules and CRIMMs. Ensure that all the connector tabs
are locked. Restart the computer.
Install the memory modules in memory connectors RIMM 1 (located closest to the
microprocessor) and RIMM 2 and ensure that, if no additional memory is used, CRIMMs are
installed in memory connectors RIMM 3 and RIMM 4.
If you installed memory modules in memory connectors RIMM3 and RIMM4 that were not
purchased from Dell, remove the modules and replace them with the CRIMMs that were
originally installed in your computer.
If available, install Dell memory of the same type into your computer.
If the problem persists, contact Dell.
Possible expansion card failure.
1. Determine if a conflict exists by removing a card (not the video card) and then
restarting the computer.
2. If the problem persists, reinstall the card that you removed, remove a different card,
and then restart the computer.
3. Repeat this process for each card. If the computer starts normally, troubleshoot the
last card removed from the computer for resource conflicts (see "Resolving Software
and Hardware Incompatibilities").
4. If the problem persists, contact Dell.
Possible video card failure or bad onboard video.
If the computer has a video card, remove the card and reinstall it.
If the problem persists or the computer has integrated video, contact Dell.
Possible floppy or hard drive failure.
Check all power and data cable connections, and then restart the computer.
Beep Codes
Your computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies
a problem. One possible beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you that the computer
encountered a memory problem.
If your computer beeps during start-up:
1. Write down the beep code on the Diagnostics Checklist, and perform the action recommended in the following table.
2. Run the Dell Diagnostics to identify a more serious cause.
3. Contact Dell for technical assistance.
Possible USB failure.
Reinstall all USB devices, check cable connections, and then restart the computer.
No memory modules are installed.
Reinstall all memory modules and then restart the computer.
If the problem persists, contact Dell.
Possible system board failure.
Perform the procedures in "System Board Problems."
If the problem persists, contact Dell.
Memory modules are detected, but a
memory configuration or compatibility
error exists.
Ensure that there are no special memory module/memory connector placement requirements
(see "Memory").
Verify that the memory modules that you are installing are compatible with your computer
(see "Memory").
Reinstall the memory modules and then restart the computer.
If the problem persists, contact Dell.
Possible system board resource and/or
hardware failure.
Perform the procedure in "System Board Problems" and see "Resolving Software and
Hardware Incompatibilities."
If the problem persists, contact Dell.
Possible expansion card failure.
1. Determine if a conflict exists by removing a card (not the video card) and then
restarting the computer.
2. If the problem persists, reinstall the card that you removed, remove a different card,
and then restart the computer.
3. Repeat this process for each card. If the computer starts normally, troubleshoot the
last card removed from the computer for resource conflicts (see "Resolving Software
and Hardware Incompatibilities").
4. If the problem persists, contact Dell.
Other failures has occurred.
Ensure that the cables are properly connected from the hard drive, CD drive, and DVD drive
to the system board.
If the problem persists, contact Dell.
Normal operating condition after POST.
None.
Code Cause
1-1-2
Microprocessor register failure
1-1-3
NVRAM
1-1-4
ROM BIOS checksum failure
1-2-1
Programmable interval timer
1-2-2
DMA initialization failure
1-2-3
DMA page register read/write failure
1-3
Video Memory Test failure
1-3-1 through 2-4-4
Memory not being properly identified or used
Dell Diagnostics
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" and run the Dell Diagnostics before you contact Dell for technical
assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide
important information for Dell's service and support personnel.
The Dell Diagnostics allows you to:
l Perform express, extended, or custom tests on one or all devices
l Select tests based on a symptom of the problem you are having
l Choose how many times a test is run
l Display test results
l Suspend testing if an error is detected
l Access online help information that describes the tests and devices
l Receive status messages that tell you whether tests completed successfully
l Receive error messages if problems are detected
Starting the Dell Diagnostics
It is recommended that you print these procedures before you begin.
Enter system setup, review your computer's configuration information, and ensure that the device you want to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1. Shut down and restart the computer.
2. When the DELL®logo appears, press <F12> immediately.
If you wait too long and the Microsoft®Windows®logo appears, continue to wait until you see the Windows desktop. Then shut down your computer
through the Start menu and try again.
3. When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
3-1-1
Slave DMA register failure
3-1-2
Master DMA register failure
3-1-3
Master interrupt mask register failure
3-1-4
Slave interrupt mask register failure
3-2-2
Interrupt vector loading failure
3-2-4
Keyboard Controller Test failure
3-3-1
NVRAM power loss
3-3-2
NVRAM configuration
3-3-4
Video Memory Test failure
3-4-1
Screen initialization failure
3-4-2
Screen retrace failure
3-4-3
Search for video ROM failure
4-2-1
No time tick
4-2-2
Shutdown failure
4-2-3
Gate A20 failure
4-2-4
Unexpected interrupt in protected mode
4-3-1
Memory failure above address 0FFFFh
4-3-3
Timer-chip counter 2 failure
4-3-4
Time-of-day clock stopped
4-4-1
Serial or parallel port test failure
4-4-2
Failure to decompress code to shadowed memory
4-4-3
Math-coprocessor test failure
4-4-4
Cache test failure
NOTICE: OnlyusetheDellDiagnosticstotestyourDell™computer.Usingthisprogramwithothercomputerscanresultinerrormessages.
NOTE: If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions to run the Dell Diagnostics from your
Drivers and Utilities CD.
4. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Starting the Dell Diagnostics From the Drivers and Utilities CD
1. Insert the Drivers and Utilities CD into the CD drive.
2. Shut down and restart the computer.
When the DELL®logo appears, press <F12> immediately.
If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the
Start menu and try again.
3. When the boot device list appears, highlight IDE CD-ROM Device and press <Enter>.
4. Select the IDE CD-ROM Device option from the CD boot menu.
5. Select the Boot from CD-ROM option from the menu that appears.
6. Type 1 to start the ResourceCD menu.
7. Type 2 to start the Dell Diagnostics.
8. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform.
9. When the Dell Diagnostics Main Menu appears, select the test you want to run.
Dell Diagnostics Main Menu
1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.
2. If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and
problem description and follow the instructions on the screen.
If you cannot resolve the error condition, contact Dell.
3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.
4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.
5. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.
Drivers
What Is a Driver?
A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.
NOTE: This feature changes the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in system
setup.
NOTE: The Service Tag number for your computer is located on the top of each test screen.
Option
Function
Express Test
Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to
increase the possibility of tracing the problem quickly.
Extended
Test
Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically.
Custom Test
Tests a specific device. You can customize the tests you want to run.
Symptom
Tree
Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.
Tab Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and problem description.
Help
Describes the test and may indicate requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains your configuration information for all devices from system setup, memory, and various internal tests and displays
it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer
or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.
A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its
driver recognizes.
Many drivers, such as the keyboard driver, come with your Microsoft®Windows®operating system. You may need to install drivers if:
l You upgrade your operating system.
l You reinstall your operating system.
l You connect or install a new device.
If you experience a problem with any device, perform the steps in the following sections to identify whether the driver is the source of your problem and if
necessary, to update the driver.
Identifying Drivers
Windows XP
1. Click the Start button and click Control Panel.
2. In the Control Panel window, under Pick a Category, click Performance and Maintenance.
3. In the Performance and Maintenance window, click System.
4. In the System Properties window, click the Hardware tab.
5. Click Device Manager.
6. In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.
Windows 2000
1. Click the Start button, point to Settings, and click Control Panel.
2. In the Control Panel window, double-click System.
3. In the System Properties window, click the Hardware tab.
4. Click Device Manager.
5. In the Device Manager window, scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.
If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.
Reinstalling Drivers
1. Insert the Drivers and Utilities CD into the CD drive.
If this is your first time to use the Drivers and Utilities CD, the Installation window opens to inform you that the CD will begin the installation. Click OK,
and respond to the installation program prompts to complete the installation.
2. Click Next at the Welcome Dell System Owner screen.
3. Choose the appropriate selections for System Model, Operating System, Device Type, and Topic.
4. Click My Drivers in the Topic drop-down menu.
The Drivers and Utilities CD scans your computer's hardware and operating system and then displays a list of device drivers for your system
configuration.
5. Click the appropriate driver and follow the instructions to download the driver for your computer.
To view a list of all available drivers for your computer, click Drivers in the Topic drop-down menu.
To access the Dell Drivers and Utilities CD Guide, click User's Guides in the Topic drop-down menu, and then click Dell Precision ResourceCD.
Using System Restore
The Microsoft®Windows®XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting
data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for
information on using System Restore.
Creating a Restore Point
1. Click the Start button.
2. Click Help and Support.
NOTE: To access device drivers and user documentation, you must use the ResourceCD while your computer is running Windows.
NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.
3. Click System Restore.
4. Follow the instructions on the screen.
Restoring the Computer to an Earlier Operating State
1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.
2. Ensure that Restore my computer to an earlier time is selected, and then click Next.
3. Click a calendar date to which you want to restore your computer.
The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points
appear in bold.
4. Select a restore point, and then click Next.
If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the
restore point that you prefer.
5. Click Next.
The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts.
6. After the computer restarts, click OK.
To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.
Undoing the Last System Restore
1. Click the Start button, point to All Programs® Accessories® System Tools, and then click System Restore.
2. Click Undo my last restoration and click Next.
3. Click Next.
The System Restore screen appears, and then the computer automatically restarts.
4. After the computer restarts, click OK.
Enabling System Restore
If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is
enabled:
1. Click the Start button, and then click Control Panel.
2. Click Performance and Maintenance.
3. Click System.
4. Click the System Restore tab.
5. Ensure that Turn off System Restore is unchecked.
Resolving Software and Hardware Incompatibilities
Microsoft®Windows®XP
Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.
To check for conflicts on a computer running Windows XP:
1. Click the Start button, and then click Control Panel.
2. Click Performance and Maintenance, and then click System.
3. Click the Hardware tab, and then click Device Manager.
4. In the Device Manager list, check for conflicts with the other devices.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.
5. Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.
NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or
delete any files or programs until the system restoration is complete.
NOTICE: Before you undo the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or
programs until the system restoration is complete.
6. Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager.
To use the Windows XP Hardware Troubleshooter:
1. Click the Start button, and then click Help and Support.
2. Type hardware troubleshooter in the Search field, and then click the arrow to start the search.
3. Click Hardware Troubleshooter in the Search Results list.
4. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.
Windows 2000
To check for conflicts on a computer running Windows 2000:
1. Click the Start button, point to Settings, and then click Control Panel.
2. In the Control Panel window, double-click System.
3. Click the Hardware tab.
4. Click Device Manager.
5. Click View, and then click Resources by connection.
6. Double-click Interrupt request (IRQ) to view the IRQ assignments.
Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.
7. Double-click any conflict to display the Properties window.
If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.
8. Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager.
To use the Windows 2000 Hardware Troubleshooter:
1. Click the Start button and click Help.
2. Click Troubleshooting and Maintenance on the Contents tab, click Windows2000troubleshooters, and then click Hardware.
3. In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and then click Next.
Back to Contents Page
Back to Contents Page
Advanced Features
DellPrecision™Workstation350User'sGuide
LegacySelect Technology Control
LegacySelect technology control offers legacy-full, legacy-reduced, or legacy-free solutions based on common platforms, hard-drive images, and help desk
procedures.Controlisprovidedtotheadministratorthroughsystemsetup,DellOpenManage™ITAssistant,orDell™customfactoryintegration.
LegacySelect allows administrators to electronically activate or deactivate connectors and media devices that include serial and USB connectors, a parallel
connector, a floppy drive, and a PS/2 mouse. Connectors and media devices that are deactivated make resources available. You must restart the computer for
the changes to take effect.
Manageability
Alert Standard Format
ASF is a DMTF management standard that specifies "pre-operating system" or "operating system-absent" alerting techniques. It is designed to generate an
alert on potential security and fault conditions when the operating system is in a sleep state or the computer is powered down. ASF is designed to supersede
previous operating system-absent alerting technologies.
Your computer supports the following ASF alerts and remote capabilities:
For more information about Dell's ASF implementation, see the ASF User's Guide and the ASF Administrator's Guide, available on the Dell Support website at
support.dell.com.
Dell OpenManage IT Assistant
IT Assistant configures, manages, and monitors computers and other devices on a corporate network. IT Assistant manages assets, configurations, events
(alerts), and security for computers equipped with industry-standard management software. It supports instrumentation that conforms to SNMP, DMI, and CIM
industry standards.
Dell OpenManage Client instrumentation, which is based on DMI and CIM, is available for your computer. For information on IT Assistant, see the Dell
OpenManage IT Assistant User's Guide available on the Dell Support website at support.dell.com.
Dell OpenManage Client Instrumentation
Dell OpenManage Client Instrumentation is software that enables remote management programs such as IT Assistant to do the following:
LegacySelect Technology Control
Manageability
Security
Password Protection
System Setup
Jumper Settings
Power Button
Connecting an IEEE 1394 Device
TAPI
Hyper-Threading
Alert
Description
Chassis Intrusion/Chassis
Intrusion Cleared
The computer has been
opened/The chassis
intrusion alert has been
cleared.
Corrupt BIOS
The BIOS is corrupted.
Failure to Boot to BIOS
The BIOS did not complete
loading upon initiation.
System Password Failure
The system password is
invalid (after 3 failed
attempts).
Entity Presence
Periodic Heartbeats
transmitted to verify
computer presence.
Temperature - Too
Low/Low/High/Too High/Fault Non Critical/Fault - Critical
The computer
temperature out of limits.
Voltage - Too Low/Too
High/Fault
The computer voltage out
of limits.
Cooling Device - Speed
Low/Speed Too
Low/Malfunction/Status Change
The computer fan
speed/rpm out of limits.
Ethernet Connectivity Enabled/
Ethernet Connectivity Disabled
The Ethernet Connectivity
Enabled/Ethernet
Connectivity Disabled.
l Access information about your computer, such as how many processors it has and what operating system it is running
l Monitor the status of your computer, such as listening for thermal alerts from temperature probes or hard-drive failure alerts from storage devices
l Change the state of your computer, such as updating its BIOS or shutting it down remotely
A managed computer is one that has Dell OpenManage Client Instrumentation set up on a network that uses IT Assistant. For information about Dell
OpenManage Client Instrumentation, see the Dell OpenManage Client Instrumentation User's Guide available on the Dell Support website at support.dell.com.
Security
Chassis Intrusion Detection
This feature detects that the chassis was opened and alerts the user. To change the Chassis Intrusion setting:
1. Enter system setup.
2. Press the down-arrow keys to move to the System Security option.
3. Press <Enter> to access the System Security option's pop-up menu.
4. Press the down-arrow key to move to the Chassis Intrusion setting.
5. Press the spacebar to select an option setting.
6. Exit system setup.
Option Settings
l Enabled — If the computer cover is opened, the setting changes to Detected, and the following alert message displays during the boot routine at the
next computer start-up:
Alert! Cover was previously removed.
To reset the Detected setting, enter system setup. In the Chassis Intrusion option, press the left- or right-arrow key to select Reset, and then choose
Enabled, Enabled-Silent, or Disabled.
l Enabled-Silent (default) — If the computer cover is opened, the setting changes to Detected. No alert message appears during the boot sequence at
the next computer start-up.
l Disabled — No intrusion monitoring occurs and no messages appear.
Padlock Ring and Security Cable Slot
Use one of the following methods to secure your computer:
l Use a padlock alone or a padlock and looped security cable with the padlock ring. For location of the padlock ring, see "Inside Your Computer."
A padlock alone prevents the computer from being opened.
A security cable looped around a stationary object is used in conjunction with a padlock to prevent unauthorized movement of the computer.
l Attach a commercially available antitheft device to the security cable slot on the back of the computer.
Antitheft devices usually include a segment of metal-stranded cable with an attached locking device and key. A Kensington lock is recommended. The
documentation that comes with the locking device contains instructions for installing it.
Password Protection
System Password
Option Settings
You cannot change or enter a new system password if either of the following two options is displayed:
l Enabled — A system password is assigned.
NOTE: When the setup password is enabled, you must know the setup password before you can reset the Chassis Intrusion setting.
NOTE: Before you purchase an antitheft device, ensure that it works with the security cable slot on your computer.
NOTICE: Although passwords provide security for the data on your computer, they are not foolproof. If your data requires more security, it is your
responsibility to obtain and use additional forms of protection, such as data encryption programs.
NOTICE: If you leave your computer running and unattended without having a system password assigned, or if you leave your computer unlocked so
that someone can disable the password by changing a jumper setting, anyone can access the data stored on your hard drive.
l Disabled — The system password is disabled by a jumper setting on the system board.
You can only assign a system password when the following option is displayed:
l Not Enabled — A system password has not been assigned and the password jumper on the system board is in the enabled position (the default).
Assigning a System Password
To escape from the field without assigning a system password, press <Tab> or the <Shift><Tab> key combination to move to another field, or press <Esc> at
any time before you complete step 5.
1. Enter system setup and verify that Password Status is set to Unlocked.
2. Highlight System Password and then press the left- or right-arrow key.
The option heading changes to Enter Password, followed by an empty 32-character field in square brackets.
3. Type your new system password.
You can use up to 32 characters. To erase a character when entering your password, press <Backspace> or the left-arrow key. The password is not
case sensitive.
Certain key combinations are not valid. If you enter one of these combinations, the speaker emits a beep.
As you press each character key (or the spacebar for a blank space), a placeholder appears in the field.
4. Press <Enter>.
If the new system password is less than 32 characters, the whole field fills with placeholders. Then the option heading changes to Verify Password,
followed by another empty 32-character field in square brackets.
5. To confirm your password, type it a second time and press <Enter>.
The password setting changes to Enabled.
6. Exit system setup.
Password protection takes effect when you restart the computer.
Typing Your System Password
When you start or restart your computer, one of the following prompts appears on the screen.
If Password Status is set to Unlocked:
Type in the password and
- press <ENTER> to leave password security enabled.
- press <CTRL><ENTER> to disable password security.
Enter password:
If Password Status is set to Locked:
Type the password and press <Enter>.
If you have assigned a setup password, the computer accepts your setup password as an alternate system password.
If you type a wrong or incomplete system password, the following message appears on the screen:
** Incorrect password. **
If you again type an incorrect or incomplete system password, the same message appears on the screen. The third and subsequent times you type an
incorrect or incomplete system password, the computer displays the following message:
** Incorrect password. **
Number of unsuccessful password attempts: 3
System halted! Must power down.
Even after your computer is turned off and on, the previous message is displayed each time you type an incorrect or incomplete system password.
Deleting or Changing an Existing System Password
1. Enter system setup and verify that Password Status is set to Unlocked.
2. Restart your computer.
3. When prompted, type the system password.
4. Press <Ctrl><Enter> to disable the existing system password.
5. Confirm that Not Enabled is displayed for the System Password option.
If Not Enabled is displayed, the system password is deleted. If Not Enabled is not displayed, press <Alt><b> to restart the computer, and then repeat
step 3 through step 5.
NOTE: You can use Password Status in conjunction with system password and setup password to further protect your computer from unauthorized
changes.
To assign a new password, follow the procedure in "Assigning a System Password."
6. Exit system setup.
Setup Password
Option Settings
l Enabled — Does not allow assignment of setup passwords; you must enter a setup password to make changes to system setup.
l Not Enabled — Allows assignment of setup passwords; password feature is enabled but no password is assigned.
Assigning a Setup Password
The setup password can be the same as the system password.
1. Enter system setup and verify that Setup Password is set to Not Enabled.
2. Highlight Setup Password and press the left- or right-arrow key.
The computer prompts you to type and verify the password. If a character is not permitted, the computer emits a beep.
3. Type and then verify the password.
After you verify the password, the Setup Password setting changes to Enabled. The next time you enter system setup, the computer prompts you for
the setup password.
4. Exit system setup.
A change to Setup Password becomes effective immediately (no need to restart the computer).
Operating Your Computer With a Setup Password Enabled
When you enter system setup, the Setup Password option is highlighted, prompting you to type the password.
If you do not type the correct password, the computer lets you view, but not modify, system setup options.
Deleting or Changing an Existing Setup Password
To change an existing setup password, you must know the setup password.
1. Enter system setup.
2. Type the setup password at the prompt.
3. Highlight Setup Password and press the left- or right-arrow key to delete the existing setup password.
The setting changes to Not Enabled.
To assign a new setup password, perform the steps in "Assigning a System Password."
4. Exit system setup.
Disabling a Forgotten Password and Setting a New Password
1. Open the computer cover.
2. Remove the jumper plug labeled "PSWD" from the jumper.
See "Jumper Settings" to locate the password jumper.
3. Close the computer cover.
4. Reconnect your computer and devices to electrical outlets and turn them on.
This disables the existing password(s).
5. Enter system setup and verify that Setup Password is set to Disabled.
6. Exit system setup.
NOTE: If the two passwords are different, the setup password can be used as an alternate system password. However, the system password cannot
be used in place of the setup password.
NOTE: You can use Password Status in conjunction with Setup Password to protect the system password from unauthorized changes.
NOTICE: This process erases both the system and setup passwords.
CAUTION: Before you open the computer cover, follow the safety instructions in the System Information Guide.
CAUTION: Before you open the computer cover, follow the safety instructions in the System Information Guide.
7. Open the computer cover.
8. Replace the PSWD jumper plug.
9. Close the computer cover, reconnect the computer and devices to electrical outlets, and turn them on.
This reenables the password feature. When you enter system setup, both password options appear as Not Enabled—the password feature is enabled
but no password is assigned.
10. Assign a new system and/or setup password.
System Setup
Use system setup settings as follows:
l To set user-selectable options such as date and time or system password
l To read the current amount of memory or set the type of hard drive installed
It is recommended that you print the system setup screens (by pressing <Print Screen>) or record the information for future reference.
Before you use system setup, you must know the kind of floppy drive(s) and hard drive(s) installed in your computer. To confirm this information, see the
Manufacturing Test Report that came with your computer, or find this information in the online Dell Accessories folder.
Entering System Setup
1. Turn on or restart your computer.
2. When Press <F2> to Enter Setup appears in the upper-right corner of the screen, press <F2> immediately.
If you wait too long and the Microsoft®Windows®logo appears, continue to wait until you see the Windows desktop. Then shut down your computer
and try again.
System Setup Screens
System setup screens display current configuration information for your computer. Information on the screen is organized into four areas:
l Title —The box at the top of all screens that lists the computer name
l Computer data — Two boxes below the title box that display your computer processor, L2 cache, service tag, and the version number of the BIOS
l Options — A scrollable box listing options that define the configuration of your computer, including installed hardware, power conservation, and security
features
Fields to the right of the option titles contain settings or values. The fields that you can change appear bright on the screen. The fields that you cannot
change (because they are set by the computer) appear less bright. When <Enter> appears to the right of an option title, press <Enter> to access a
popup menu of additional options.
l Key functions — A line of boxes across the bottom of all screens that lists keys and their functions within system setup
¡ <F1> — Accesses the System Setup Help
¡ <ESC> — Exits System Setup
System Setup Navigation Keys
NOTE: To ensure an orderly computer shutdown, consult the documentation that came with your operating system.
Keys
Action
Moves to the next field
Moves to the previous field
Cycles through the options in a field.
In many fields, you can also type the
appropriate value
Scrolls through help information
Enters the selected field's pop-up
options menu
spacebar or
In the selected field's pop-up options
menu, cycles through the options in a
Boot Sequence
This feature allows users to change the sequence of devices from which the computer boots.
Option Settings
l Normal — (Available only for the current boot process.) The computer attempts to boot from the sequence of devices specified in system setup.
l Diskette Drive — The computer attempts to boot from the floppy drive. If the floppy disk in the drive is not bootable, or if no floppy disk is in the drive,
the computer generates an error message.
l Hard Drive — The computer attempts to boot from the primary hard drive. If no operating system is on the drive, the computer generates an error
message.
l CD Drive — The computer attempts to boot from the CD drive. If no CD is in the drive, or if the CD has no operating system, the computer generates an
error message.
l MBA — (Available only for the future boot process) As the computer boots, it prompts you to press <Ctrl><Alt><b>. Pressing this key combination
causes a menu to display that allows you to select a method for booting from a network server. If a boot routine is not available from the network
server, the system attempts to boot from the next device in the boot sequence list.
Changing the Computer Boot Sequence for the Current Boot
You can use this feature, for example, to tell the computer to boot from the CD drive so you can run the Dell Diagnostics, but specify that the computer boots
from the hard drive when the diagnostic tests are complete.
1. Turn on or restart your computer.
2. When F2 = Setup appears in the upper-right corner of the screen, press <Ctrl><Alt><F8>.
If you wait too long and the Microsoft Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and
try again.
The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it. At the bottom of the menu, enter the number of
the device that is to be used for the current boot only.
Changing Boot Sequence for Future Boots
1. Enter system setup.
2. Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the pop-up menu.
3. Press the up- and down-arrow keys to move through the list of devices.
4. Press the spacebar to enable or disable a device (enabled devices have a checkmark).
5. Press plus (+) or minus (–) to move a selected device up or down the list.
System Setup Options
field
Exits system setup without restarting
the computer and returns the
computer to the boot routine
Exits system setup and restarts the
computer, implementing any changes
you have made
Resets the selected option to the
default
NOTE: To ensure an orderly computer shutdown, consult the documentation that came with your operating system.
NOTE: Write down your current boot sequence in case you want to restore it.
AC Power Recovery — Determines what happens when AC power is restored to the computer
l Off — Computer remains off when AC power is restored.
l On — Computer starts when AC power is restored.
l Last — Computer returns to the AC power state existing at the time that AC power was lost.
Asset Tag — Displays the customer-programmable asset tag number for the computer if an asset tag number is assigned
Auto Power On — Sets time and days of week to turn on the computer automatically. Choices are every day or every Monday through
Friday.
Time is kept in a 24-hour format (hours:minutes). Change the start-up time by pressing the right- or left-arrow keys to increase or to
decrease the numbers or type numbers in both the date and time fields.
Disabled is the default.
This feature does not work if you turn off your computer using a power strip or surge protector.
CPU ID — Manufacturer's identification code for the installed microprocessor
CPU Information
l CPU Speed — Processor speed at which the computer boots
Press the left- or right-arrow key to toggle the CPU Speed option between the resident microprocessor's rated speed (the default)
and a lower compatibility speed. A change to this option takes effect immediately (no restart is necessary).
To toggle between the rated processor speed and the compatibility speed while the computer is running in real mode, press
<Ctrl><Alt><\>. (For keyboards that do not use American English, press <Ctrl><Alt><#>.)
l Bus Speed — Speed of the microprocessor's system bus
NOTE: The front side bus speed may appear as 133MHz, but due to Quad pumped architecture the effective speed is 533MHz.
l Processor ID — Manufacturer's identification code(s) for the installed microprocessor
l Clock Speed — Core speed at which the microprocessor(s) operates
l Cache Size — Size of the microprocessor's L2 cache
l Hyper-Threading — Enables or disables Hyper-Threading technology for operating systems that support this feature. The default
setting is Disabled.
Diskette Drive A — Type of floppy drive(s) installed in the computer. With the standard cabling configuration, Diskette Drive A (the boot
floppy drive) is the 3.5-inch floppy drive installed in the top externally accessible drive bay. The two options are 3.5 Inch, 1.44 MB, and Not
Installed.
Tape drives are not reflected in the Diskette Drive A option. For example, if a single floppy drive and a tape drive are attached to the floppy
drive interface cable, set Diskette Drive A to 3.5 Inch, 1.44 MB.
Fastboot
l On (default) — Your computer boots in 10 seconds or less, skipping certain configurations and tests
l Off — Your computer does not skip certain configurations and tests during the boot process
Integrated Devices — Configures the following devices integrated with the system board:
l Sound — Settings are On (default) or Off.
l USB Controller — Settings are On or Off.
l Network Interface Controller — Settings are On (default), Off, or On w/ MBA. Settings for On w/ MBA are PXE, RPL, BootP, or
NetWare as the active boot mode.
l Mouse Port — Settings are On or Off.
l Serial Port 1 and Serial Port 2 — Settings are Off and Auto (default).
¡ Auto automatically configures a connector to a particular designation (COM1 or COM3 for Serial Port 1; COM2 or COM4 for
Serial Port 2).
If you set a serial connector to Auto and add a card containing a connector configured to the same designation, the
computer automatically remaps the integrated port to the next available connector designation that shares the same IRQ
setting as follows:
COM1 (I/O address 3F8h), which shares IRQ4 with COM3, is remapped to COM3 (I/O address 3E8h).
COM2 (I/O address 2F8h), which shares IRQ3 with COM4, is remapped to COM4 (I/O address 2E8h).
NOTE: When two COM connectors share an IRQ setting, you can use either connector as necessary, but you may not be able to use them
both at the same time. If you are running the Microsoft Windows 95 or IBM®OS/2®operating system, you cannot use both serial
connectors at the same time. If the second connector (COM3 or COM4) is also in use, the integrated connector is turned off.
l Parallel Port — The settings are Mode, I/O Address, and DMA Channel.
Mode settings are PS/2, EPP, ECP, AT, or Off. Set the Mode option according to the type of device connected to the parallel
connector. To determine the correct mode to use, see the documentation that came with the device.
I/O Address settings are 378h (default), 278h, or 3BCh. The settings are not available when Mode is set to Off.
NOTE: You cannot set the parallel connector to 3BCh if Mode is set to EPP.
DMA Channel appears only when Mode is set to ECP. Settings are DMA 1, DMA 3, or Off.
l IDE Drive Interface — The settings are Off and Auto (default).
Auto turns off the IDE interface when necessary to accommodate a controller card installed in an expansion slot.
l Diskette Interface — The settings are Auto (default), Read Only, and Off.
Auto turns off the integrated floppy drive controller when necessary to accommodate a controller card installed in an expansion slot.
Read Only prevents the computer's integrated floppy drive controller from writing to floppy drives and activates Auto.
Jumper Settings
l USB Emulation — Settings are On and Off.
l Primary Video Controller — settings are Auto and AGP (default).
Auto — If only an AGP card is installed, the computer uses the AGP card; if only a PCI card is installed, the computer uses the PCI card;
if both AGP and PCI cards are installed, the computer uses the PCI card to boot.
AGP (default) — The computer uses the AGP card.
l Video DAC Snoop — The settings are Off (default) and On.
On corrects video problems such as incorrect colors or blank windows that may occur when you use certain video cards.
Keyboard NumLock — The settings are On and Off (does not apply to 84-key keyboards).
On — Activates the rightmost bank of keys so they provide the mathematical and numeric functions shown at the top of each key.
Off — Activates the rightmost bank of keys so they provide cursor-control functions shown by the label on the bottom of each key.
Memory Information —
Indicates amount of installed memory, computer memory speed, and AGP size
PCI IRQ Assignment — Specifies which IRQ lines are assigned to the PCI devices installed in the computer
Press <Enter> and then select the device whose IRQ line you want to change, and press the plus (+) or minus (–) key to scroll through the
available IRQ lines.
Primary Drive n and Secondary Drive n — The settings are Auto (use this setting for all IDE devices from Dell) and Off.
Primary Drive n identifies drives attached to the primary IDE interface connector (labeled "IDE1") on the system board.
Secondary Drive n identifies drives connected to the secondary IDE interface connector (labeled "IDE2").
NOTE: You must have an IDE device connected to the primary IDE interface if you have an IDE device connected to the secondary IDE
interface.
If You Have a Problem
If the computer generates a drive error message the first time you boot your computer after you install an IDE drive, your drive may not work
with the automatic drive-type detect feature. Press <Alt><d> in any hard drive field to set the hard drive autoconfiguration feature.
During POST the computer scans the IDE channels for supported devices and generates a summary message. For example, if the computer
detects that a hard drive is connected to the Primary channel and that a CD drive is connected to the Secondary channel, it generates the
following message:
Performing automatic IDE configuration...
Primary Master: IDE Disk Drive
Secondary Master: CD-ROM Reader
If the computer detects a device during the scan, it sets the device to Auto in system setup. If no device is listed, it sets the device setting to
Off in system setup.
If your computer does not reset after you perform these steps, enter system setup and reset the computer to its original factory settings:
1. Restart your computer.
2. As the computer restarts, press <F2> to enter system setup.
3. When the system setup screen appears, press <Alt><F> to load the default settings.
The computer beeps when the settings are restored.
4. Verify that the time, date, and year are correct and that the Secondary Drive 0 option is set to Auto.
5. Press <Esc> and then press <Enter> to save your changes and exit.
The computer restarts.
To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated.
Power Button
You can use the ACPI feature to configure the function of the Microsoft Windows 2000 and Windows XP operating systems.
Power Button Functions for Windows 2000 and Windows XP with ACPI Enabled
Power Button Functions for Windows 2000 and Windows XP with ACPI Disabled
NOTICE: Ensure that your computer is turned off and unplugged before you change the jumper settings. Otherwise, damage to your computer or
unpredictable results can occur.
Jumper
Setting
Description
PSWD
(default)
Password features are enabled
Password features are disabled
CLR_CMOS
(default)
Clears the CMOS settings
Normal CMOS function
jumpered unjumpered
NOTICE: To turn off your computer, perform an orderly computer shutdown when possible.
Action
Results
Computer Turned
On
and ACPI Enabled
Computer
in Standby
Mode
Computer
Turned Off
Press
power
button
Computer goes into
standby mode or
turns off (depending
on the operating
system setup)
Computer
turns on
Boots and
computer
turns on
Hold
power
button
for 6
seconds*
Computer turns off
Computer
turns off
Boots and
computer
turns on
NOTE: Pressing or holding the power button to shut down
the computer may result in data loss. Use the power button
to shut down the computer only if the operating system is
not responding.
Action
Results
Computer
Turned On and
ACPI Disabled
Computer in
Suspend
Mode
Computer
Turned Off
Press power
button
Computer turns
off immediately
Computer
turns off
immediately
Boots and
computer
turns on
Hold power
button for 6
seconds*
Computer turns
off
Computer
turns off
Boots and
computer
turns on
NOTE: Pressing or holding the power button to shut down
Hung Computer
If the computer does not turn off when you press the power button, the computer may be hung. Press and hold the power button until the computer turns off
completely (this process may take several seconds). If the computer is hung and the power button fails to function properly, unplug the AC power cable from
the computer, wait for the computer to completely stop running, and plug in the AC power cable. If the computer does not restart, press the power button to
restart the computer.
Connecting an IEEE 1394 Device
IEEE 1394 is a digital interface that can move large amounts of data between computers and peripheral devices. IEEE 1394 is ideal for use with multimedia
devices because it speeds the transfer of data and large files, which enables a computer to connect directly to devices such as digital video cameras.
Your computer provides a standard IEEE 1394 connector as an add-in card. For information on adding a card, see "Installing a Card."
TAPI
Your computer supports TAPI-compliant modem cards using the standard TAPI connector (the green connector labeled MODEM or TELEPHONY). If your modem
supports voice features, you can connect your modem to the TAPI connector and then use your audio speakers and microphone as an answering machine or
speakerphone. The microphone carries your voice into the computer and then through the TAPI system board connector to your modem card. The caller's voice
enters through the modem card to the TAPI system board connector and then out to the speakers. You can also use this configuration to record and play
audio files over the telephone by using third-party software.
Installing a TAPI-Compliant Modem Card
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. Open the computer cover.
6. Install the TAPI-compliant modem card:
a. Connect the 4-pin TAPI cable to the TAPI system board connector.
To locate the TAPI connector on the system board, see "System Board Components."
b. Connect the other end of the cable to the TAPI connector on the modem card.
To locate the TAPI connector on the card, see the documentation for the card.
7. Close the computer cover.
8. Reconnect the computer and devices to electrical outlets, and turn them on.
the computer may result in data loss. Use the power button
to shut down the computer only if the operating system is
not responding.
1
IEEE 1394 connector
2
IEEE 1394 cable
NOTE: See the documentation that came with the TAPI-compliant card for more information on using TAPI devices and to verify that the card works with
your computer.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
9. Install the appropriate modem driver and voice program.
For more information, see the manufacturer's documentation and your Microsoft®Windows®documentation.
Installing a TAPI Sound Card
You can connect your modem to a TAPI-compliant sound card connector (typically labeled TAD) and then use the audio capabilities as a speakerphone.
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. Open the computer cover.
6. Install the TAPI-compliant sound card.
7. Connect external audio devices to the sound card's connectors. Do not connect external audio devices to the microphone, speaker/headphone, or line-in
connectors on the front or back panel of your computer.
8. Connect the 4-pin TAPI cable to the TAPI sound card connector.
To locate the TAPI connector on the sound card, see the documentation for the card.
9. Connect the other end of the cable to the TAPI connector on the modem card.
To locate the TAPI connector on the card, see the documentation for the card.
10. Close the computer cover.
11. Reconnect the computer and devices to electrical outlets, and turn them on.
12. Enter system setup, click Integrated Devices, and change the setting for Sound to Off.
13. Install the appropriate drivers for the new devices.
For more information, see the manufacturer's documentation and your Windows documentation.
Hyper-Threading
Hyper-Threading is an Intel®technology that can enhance overall performance by allowing one physical microprocessor to function as two logical
microprocessors, capable of performing certain tasks simultaneously. It is recommended that you use the Windows XP operating system because Windows XP
is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading technology, some programs have not
been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and
information on using your software with Hyper-Threading.
To determine if your computer is using Hyper-Threading technology:
1. Click the Start button, right-click My Computer, and then click Properties.
2. Click Hardware and click Device Manager.
3. In the Device Manager window, click the plus (+) sign next to the processor type. If Hyper-Threading is enabled, the processor is listed twice.
You can enable or disable Hyper-Threading through system setup. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support
website at support.dell.com.
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NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTE: Hyper-Threading is supported only on computers that have 3.06-GHz (or higher) microprocessors installed.
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Battery
DellPrecision™Workstation350User'sGuide
A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.
The battery may need replacing if you have repeatedly reset the time and date information after turning on the computer or if one of the following messages
appear:
Time-of-day not set - please run SETUP program
or
Invalid configuration information -
please run SETUP program
or
Strike the F1 key to continue,
F2 to run the setup utility
To determine whether you need to replace the battery, reenter the time and date in system setup and exit the program to save the information. Turn off your
computer and disconnect it from the electrical outlet for a few hours; then reconnect the computer, turn it on, and enter system setup. If the date and time are
not correct in system setup, replace the battery.
You can operate your computer without a battery; however, without a battery, the configuration information is erased if the computer is turned off or
unplugged from the electrical outlet. In this case, you must enter system setup and reset the configuration options.
To replace the battery:
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
5. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.
6. Open the computer cover.
7. Locate the battery socket labeled BATTERY.
8. Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.
9. Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the
manufacturer. Discard used batteries according to the manufacturer's instructions.
NOTE: If you have not already done so, make a copy of your configuration information, found in system setup.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover.
NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the
computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.
NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Ensure that the object is
inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off
the socket or by breaking circuit traces on the system board.
10. Close the computer cover, and plug your computer and devices into electrical outlets.
11. Enter system setup and restore the settings you recorded before beginning this procedure.
12. Properly dispose of the old battery. For more information see your System Information Guide.
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NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.
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Cleaning Your Computer
DellPrecision™Workstation350User'sGuide
Before Cleaning Your Computer
Computer, Keyboard, and Monitor
Mouse
Floppy Drive
CDs and DVDs
Before Cleaning Your Computer
1. Shut down the computer through the Start menu.
2. Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut
down your computer, turn them off now.
3. Disconnect any telephone or telecommunication lines from the computer.
4. Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board.
Computer, Keyboard, and Monitor
l Use a vacuum cleaner with a brush attachment to remove dust from the slots and holes on your computer and between the keys on the keyboard.
l To clean your monitor screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
monitor's antistatic coating.
l Wipe the keyboard, computer, and plastic part of the monitor with a soft cleaning cloth moistened with a solution of three parts water and one part
liquid dishwashing detergent. Wipe off stubborn stains with a cloth lightly moistened with isopropyl alcohol.
Do not soak the cloth in the solution or let the solution drip inside your computer or keyboard.
Mouse
If your screen cursor skips or moves abnormally, clean the mouse. To clean a non-optical mouse:
1. Turn the retainer ring on the underside of your mouse counterclockwise, and then remove the ball.
2. Wipe the ball with a clean, lint-free cloth.
3. Blow carefully into the ball cage to dislodge dust and lint.
4. If there is a buildup of dirt on the rollers inside the ball cage, clean the rollers with a cotton swab moistened lightly with isopropyl alcohol.
5. Recenter the rollers in their channels if they are misaligned. Ensure that fluff from the swab is not left on the rollers.
6. Replace the ball and retainer ring. Turn the retainer ring clockwise until it clicks into place.
Floppy Drive
Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppy disks to remove contaminants that accumulate during
normal operation.
CDs and DVDs
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
NOTICE: Do not wipe the monitor screen with any soap or alcohol solution. Doing so may damage the antiglare coating.
NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads, which prevents the drive from operating.
1. Hold the disc by its outer edge. It is okay to touch the inside edge of the center hole.
2. With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.
For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide
some protection from dust, fingerprints, and scratches. Cleaning products for CDs are safe to use on DVDs.
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NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc.
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Contacting Dell
DellPrecision™Workstation350User'sGuide
To contact Dell electronically, you can access the following websites:
l www.dell.com
l support.dell.com (technical support)
l premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier,
Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in
determining which codes to use, contact a local or an international operator.
Country (City)
International Access Code
Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla
General Support
toll-free:800-335-0031
Antigua and Barbuda
General Support
1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
Tech Support and Customer Care
toll-free:0-800-444-0733
Sales
0-810-444-3355
Tech Support Fax
1145157139
Customer Care Fax
1145157138
Aruba
General Support
toll-free:800-1578
Australia (Sydney)
International Access Code:
0011
Country Code: 61
City Code: 2
E-mail (Australia): au_tech_support@dell.com
E-mail (New Zealand): nz_tech_support@dell.com
Home and Small Business
1-300-65-55-33
Government and Business
toll-free:1-800-633-559
Preferred Accounts Division (PAD)
toll-free:1-800-060-889
Customer Care
toll-free:1-800-819-339
Corporate Sales
toll-free:1-800-808-385
Transaction Sales
toll-free:1-800-808-312
Fax
toll-free:1-800-818-341
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: tech_support_central_europe@dell.com
Home/Small Business Sales
082024053000
Home/Small Business Fax
082024053049
Home/Small Business Customer Care
082024053014
Preferred Accounts/Corporate Customer Care
082024053016
Home/Small Business Technical Support
082024053014
Preferred Accounts/Corporate Technical Support
06608779
Switchboard
082024053000
Bahamas
General Support
toll-free:1-866-278-6818
Barbados
General Support
1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail: tech_be@dell.com
E-mail for French Speaking Customers:
support.euro.dell.com/be/fr/emaildell/
Technical Support
024819288
Customer Care
024819119
Corporate Sales
024819100
Fax
024819299
Switchboard
024819100
Bermuda
General Support
1-800-342-0671
Bolivia
General Support
toll-free:800-10-0238
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