Dell Precision 3430 Small Form Factor
Service Manual
Regulatory Model: D11S
Regulatory Type: D11S004
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 07
Rev. A00
Contents
1 Working on your computer............................................................................................................................. 6
Safety instructions.............................................................................................................................................................6
Turning o your computer — Windows 10.....................................................................................................................7
Before working inside your computer..............................................................................................................................7
After working inside your computer.................................................................................................................................7
2 Technology and components..........................................................................................................................8
Processors.......................................................................................................................................................................... 8
DDR4................................................................................................................................................................................... 8
DDR4 Details.................................................................................................................................................................8
Memory Errors..............................................................................................................................................................9
USB features...................................................................................................................................................................... 9
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)............................................................................................................10
Speed........................................................................................................................................................................... 10
Applications.................................................................................................................................................................. 11
Compatibility................................................................................................................................................................ 11
USB Type-C.......................................................................................................................................................................12
Alternate Mode........................................................................................................................................................... 12
USB Power Delivery................................................................................................................................................... 12
USB Type-C and USB 3.1........................................................................................................................................... 12
Thunderbolt over Type-C...........................................................................................................................................12
Thunderbolt 3 over Type-C....................................................................................................................................... 13
Key Features of Thunderbolt 3 over USB Type-C ................................................................................................. 13
Thunderbolt Icons.......................................................................................................................................................13
HDMI 2.0............................................................................................................................................................................14
HDMI 2.0 Features......................................................................................................................................................14
Advantages of HDMI..................................................................................................................................................14
Advantages of DisplayPort over USB Type-C...............................................................................................................14
3 Removing and Installing components............................................................................................................15
Recommended tools........................................................................................................................................................ 15
Screw size list....................................................................................................................................................................16
Motherboard layout.......................................................................................................................................................... 17
Side cover..........................................................................................................................................................................18
Removing the side cover........................................................................................................................................... 18
Installing the side cover..............................................................................................................................................18
Expansion card..................................................................................................................................................................19
Removing expansion card..........................................................................................................................................19
Installing the expansion card.....................................................................................................................................20
Coin cell battery................................................................................................................................................................21
Removing coin cell battery........................................................................................................................................ 21
Installing the coin cell battery...................................................................................................................................22
Hard drive assembly.........................................................................................................................................................23
Contents
3
Removing the hard drive assembly..........................................................................................................................23
Installing the hard drive assembly............................................................................................................................25
Front Bezel........................................................................................................................................................................26
Removing front bezel................................................................................................................................................ 26
Installing front bezel................................................................................................................................................... 27
Hard drive and optical drive module.............................................................................................................................. 28
Removing the hard drive and optical drive module................................................................................................28
Installing the hard drive and optical drive module..................................................................................................30
Optical drive......................................................................................................................................................................33
Removing the optical drive....................................................................................................................................... 33
Installing the optical drive......................................................................................................................................... 36
Memory module............................................................................................................................................................... 39
Removing memory module....................................................................................................................................... 39
Installing the memory module...................................................................................................................................40
Heat sink and fan..............................................................................................................................................................41
Removing heat sink and heat sink fan......................................................................................................................41
Installing heat sink and heat sink fan....................................................................................................................... 42
Intrusion switch................................................................................................................................................................44
Removing intrusion switch........................................................................................................................................44
Installing the intrusion switch...................................................................................................................................45
Power switch....................................................................................................................................................................45
Removing power switch............................................................................................................................................45
Installing the power switch.......................................................................................................................................46
Processor.......................................................................................................................................................................... 47
Removing processor..................................................................................................................................................47
Installing the processor............................................................................................................................................. 48
M.2 PCIe Solid State Drive -SSD ..................................................................................................................................49
Removing the M.2 PCIe Solid State Drive -SSD....................................................................................................49
Installing the M.2 PCIe Solid State Drive -SSD......................................................................................................50
Intel Optane card.............................................................................................................................................................. 51
Removing the Intel Optane card...............................................................................................................................51
Installing the Intel Optane card.................................................................................................................................52
SD card reader - optional................................................................................................................................................53
Removing the SD card reader.................................................................................................................................. 53
Installing the SD card reader.................................................................................................................................... 54
Internal Antenna - optional............................................................................................................................................. 55
Removing the Internal Antenna................................................................................................................................55
Installing the Internal Antenna..................................................................................................................................58
External Antenna - optional............................................................................................................................................63
Removing the External Antenna.............................................................................................................................. 63
Installing the External Antenna.................................................................................................................................66
M.2 2230 WLAN card - optional.....................................................................................................................................71
Removing the M.2 2230 WLAN card.......................................................................................................................71
Installing the M.2 2230 WLAN card.........................................................................................................................72
Power supply unit.............................................................................................................................................................73
Removing power supply unit or PSU.......................................................................................................................73
Installing the power supply unit or PSU.................................................................................................................. 75
Contents
4
Speaker..............................................................................................................................................................................77
Removing speaker......................................................................................................................................................77
Installing the speaker................................................................................................................................................. 78
System fan........................................................................................................................................................................79
Removing the system fan......................................................................................................................................... 79
Installing the system fan........................................................................................................................................... 80
System board.................................................................................................................................................................... 81
Removing system board.............................................................................................................................................81
Installing the system board....................................................................................................................................... 85
4 Troubleshooting your computer................................................................................................................... 89
Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................89
Running the ePSA Diagnostics.................................................................................................................................89
Diagnostics....................................................................................................................................................................... 90
Diagnostic error messages.............................................................................................................................................. 91
System error messages...................................................................................................................................................94
5 Getting help.................................................................................................................................................96
Contacting Dell.................................................................................................................................................................96
A Dust Filter for Dell Precision 3430 Small Form Factor .................................................................................97
B Installing the USB Type-C card....................................................................................................................99
C Installing the VGA card............................................................................................................................... 113
D Cable cover for Dell Precision 3430 Small Form Factor.............................................................................. 127
Contents
5
Working on your computer
Topics:
• Safety instructions
• Turning o your computer — Windows 10
• Before working inside your computer
• After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
1
WARNING
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not power on if the side
cover is removed.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not power on if the side
cover is removed.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not power on if the side
cover is removed.
: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
6 Working on your computer
Turning o your computer — Windows 10
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your computer or
remove the side cover.
1 Click or tap .
2 Click or tap and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds to
turn them o.
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1 Ensure that you follow the Safety Instruction.
2 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
3 Turn o your computer.
4 Disconnect all network cables from the computer.
CAUTION
network device.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
NOTE
unpainted metal surface at the same time as touching a connector on the back of the computer.
: To disconnect a network cable, rst unplug the cable from your computer and then unplug the cable from the
: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
1 Connect any telephone or network cables to your computer.
CAUTION
computer.
2 Connect your computer and all attached devices to their electrical outlets.
3 Turn on your computer.
4 If required, verify that the computer works correctly by running ePSA diagnostics.
: To connect a network cable, rst plug the cable into the network device and then plug it into the
Working on your computer
7
Technology and components
This chapter details the technology and components available in the system.
Topics:
• Processors
• DDR4
• USB features
• USB Type-C
• HDMI 2.0
• Advantages of DisplayPort over USB Type-C
Processors
Precision 3430 systems are shipped with Intel 8th generation-Coee Lake chipset and core processor technology.
: The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MB cache
NOTE
depending on processor type.
2
• Intel Xeon E Processor E-2174G (4 Core HT, 8MB Cache, 3.8Ghz, 4.7GHz)
• Intel Xeon E Processor E-2146G (6 Core HT, 12MB Cache, 3.5GHz, 4.5Ghz)
• Intel Xeon E Processor E-2136 (6 Core HT, 12MB Cache, 3.3Ghz, 4.5Ghz)
• Intel Xeon E Processor E-2124G (4 Core, 8MB Cache, 3.4GHz, 4.5Ghz )
• Intel Xeon E Processor E-2124 (4 Core, 8MB Cache, 3.4GHz, 4.5Ghz )
• Intel Core Processor i7-8700 (6 Core, 12MB Cache, 3.20GHz, 4.6Ghz )
• Intel Core Processor i5-8600 (6 Core,9MB Cache, 3.1GHz, 4.3Ghz)
• Intel Core Processor i5-8500 (6 Core,9MB Cache, 3.0GHz, 4.1Ghz)
• Intel Core Processor i3-8100 (4 Core, 6MB Cache, 3.6GHz )
• Intel Gold G5400 (2 Core, 4MB Cache, 3.7GHz)
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
8 Technology and components
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
Figure 1. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
Figure 2. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Technology and components
9
Table 1. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen
1Port
USB 3.1 Gen 2 10 Gbps Super Speed 2013
5 Gbps Super Speed 2010
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and FullSpeed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
Technology and components
10
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Technology and components
11
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
USB Type-C
USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB
power delivery (USB PD).
Alternate Mode
USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector
standard that every device should be able to use. USB Type-C ports can support a variety of dierent protocols using “alternate modes,”
which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port
USB Power Delivery
The USB PD specication is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use
a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A
laptop might require up to 60 watts, for example. The USB Power Delivery specication ups this power delivery to 100 watts. It's bidirectional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting
data across the connection.
This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could
charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You
could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used
it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power
Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
USB Type-C and USB 3.1
USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1's is 10 Gbps. That's double the bandwidth, as fast
as a rst-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and the
underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath it's
all USB 2.0 — not even USB 3.0. However, these technologies are closely related.
Thunderbolt over Type-C
Thunderbolt is a hardware interface that combines data, video, audio, and power in a single connection. Thunderbolt combines PCI Express
(PCIe) and DisplayPort (DP) into one serial signal, and additionally provides DC power, all in one cable. Thunderbolt 1 and Thunderbolt 2 use
the same connector as miniDP (DisplayPort) to connect to peripherals, while Thunderbolt 3 uses a USB Type-C connector.
Technology and components
12
Figure 4. Thunderbolt 1 and Thunderbolt 3
1 Thunderbolt 1 and Thunderbolt 2 (using a miniDP connector)
2 Thunderbolt 3 (using a USB Type-C connector)
Thunderbolt 3 over Type-C
Thunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all - delivering the
fastest, most versatile connection to any dock, display or data device like an external hard drive. Thunderbolt 3 uses a USB Type-C
connector/port to connect to supported peripherals.
1 Thunderbolt 3 uses USB Type-C connector and cables - It is compact and reversible
2 Thunderbolt 3 supports speed up to 40 Gbps
3 DisplayPort 1.2 – compatible with existing DisplayPort monitors, devices and cables
4 USB Power Delivery - Up to 130W on supported computers
Key Features of Thunderbolt 3 over USB Type-C
1 Thunderbolt, USB, DisplayPort and power on USB Type-C on a single cable (features vary between dierent products)
2 USB Type-C connector and cables which are compact and reversible
3 Supports Thunderbolt Networking (*varies between dierent products)
4 Supports up to 4K displays
5 Up to 40 Gbps
NOTE
: Data transfer speed may vary between dierent devices.
Thunderbolt Icons
Figure 5. Thunderbolt Iconography Variations
Technology and components
13
HDMI 2.0
This topic explains the HDMI 2.0 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
HDMI 2.0 Features
• HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
• Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
• 3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
• Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
• Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
• 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
• HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
• Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
Advantages of DisplayPort over USB Type-C
• Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz)
• Reversible plug orientation and cable direction
• Backwards compatibility to VGA, DVI with adaptors
• SuperSpeed USB (USB 3.1) data
• Supports HDMI 2.0a and is backwards compatible with previous versions
Technology and components
14
Removing and Installing components
Topics:
• Recommended tools
• Screw size list
• Motherboard layout
• Side cover
• Expansion card
• Coin cell battery
• Hard drive assembly
• Front Bezel
• Hard drive and optical drive module
• Optical drive
• Memory module
• Heat sink and fan
• Intrusion switch
• Power switch
• Processor
• M.2 PCIe Solid State Drive -SSD
• Intel Optane card
• SD card reader - optional
• Internal Antenna - optional
• External Antenna - optional
• M.2 2230 WLAN card - optional
• Power supply unit
• Speaker
• System fan
• System board
3
Recommended tools
The procedures in this document require the following tools:
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Philips #2 screwdriver
• Plastic scribe
• T-30 torx screwdriver
: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
NOTE
Removing and Installing components 15
Screw size list
Table 2. Screw size list
Component #6.32x1.4 #6-32 M3x6 M3x5 M3x3 M2x3.5
System board 5 1 1
SSD card screw nut 1
Hard disk drive
caddy
Power supply unit 3
Front IO bracket 1
SD card reader 2
Type C/HDMI/DP
module
Internal antenna 2
Wi card 1
SSD card 1
1
2
16 Removing and Installing components
Motherboard layout
1 PCI-e x16 connector (slot 2) 2 PCI-e x4 connector (slot1—open ended x4 to support x16
3 USB Type-C connector 4 Video connector
5 Intrusion switch connector (Intruder) 6 CPU power connector (ATX_CPU)
7 Processor socket (CPU) 8 CPU fan connector
9 Memory slots (DIMM1, DIMM2, DIMM3, DIMM4) 10 Power switch connector (PWR_SW)
11 Remote PWR switch connector 12 Media card reader connector (Card_reader)
13 M.2 SSD card/Intel Optane connector 14 System fan connector
15 Clear password jumper (PASSWORD_CLR) 16 SATA 0 connector
17 PSU connector 18 M.2 WLAN connector
19 Internal speaker connector (INT_SPKR) 20 SATA 3 connector
21 Internal USB connector (FRONT_USB 22 SATA power connector (SATA_PWR)
23 SATA 2 connector 24 Coin cell battery
Removing and Installing components 17
Side cover
Removing the side cover
1 Follow the procedure in Before working inside your computer.
2 To remove the cover:
a Slide the release latch on the back side of your system until it gives a click sound to unlock the side cover [1].
b Slide and lift the side cover from the system [2].
Installing the side cover
1 Place the cover on the system and slide the cover until it clicks into place.
2 The release latch automatically locks the side cover to the system.
Removing and Installing components
18
3 Follow the procedure in After working inside your computer
Expansion card
Removing expansion card
1 Follow the procedure in Before working inside your computer.
2 Remove the Side cover.
3 To remove the expansion card:
a Pull the metal tab to open the expansion card latch [1].
b Pull the release tab at the base of the expansion card [2].
c Disconnect and lift the expansion card away from the connector on the system board [3].
Removing and Installing components
19
Installing the expansion card
1 Insert the expansion card into the connector on the system board.
2 Press the expansion card until it clicks into place [1].
3 Close the expansion card latch and press it until it clicks into place [2].
20
Removing and Installing components
4 Install the Side cover.
5 Follow the procedure in After working inside your computer.
Coin cell battery
Removing coin cell battery
1 Follow the procedure in Before working inside your computer.
2 Remove the Side cover.
3 To remove the coin cell battery:
a Using a plastic scribe press the release latch until the coin cell battery pops out [1].
b Remove the coin cell battery from the system [2].
Removing and Installing components
21
Installing the coin cell battery
1 Place the coin cell battery in its slot on the system board [1].
2 Press the battery into the connector until it locks into place [2].
22
Removing and Installing components
3 Install the Side cover.
4 Follow the procedure in After working inside your computer.
Hard drive assembly
Removing the hard drive assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the Side cover.
3 To remove the hard drive assembly:
a Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2].
b Push the release tab and lift the hard drive assembly from the system [3].
Removing and Installing components
23
4 To remove the 2.5 inch hard drive from the assembly bracket:
a Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1,2].
b Lift the hard drive out of the hard drive bracket [3].
5 To remove the 3.5 inch hard drive from the assembly bracket:
a Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1,2].
b Lift the hard drive out of the hard drive bracket [3].
Removing and Installing components
24
Installing the hard drive assembly
1 To replace the 2.5 inch hard drive from the assembly bracket:
a Align the tabs on the hard drive with the slots on the hard drive assembly at a 30 degree angle [1].
b Press the hard drive so that it gets secured to the hard drive assembly bracket [2].
2 To replace the 3.5 inch hard drive from the assembly bracket:
a Align the tabs on the hard drive with the slots on the hard drive assembly at a 30 degree angle [1].
b Press the hard drive so that it gets secured to the hard drive assembly bracket [2].
3 To replace the hard drive assembly:
a Insert the hard drive assembly into the slot on the system [1,2].
b Connect the power cable and hard drive cable to the connectors on the hard drive [3,4].
Removing and Installing components
25
4 Install the Side cover.
5 Follow the procedure in After working inside your computer.
Front Bezel
Removing front bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the Side cover.
3 To remove the front bezel:
a Pry the retention tabs to release the front bezel from the system [1] and pull to release the hooks on the front bezel from the
front-panel slots [2].
b Remove the front bezel from the system [3].
26
Removing and Installing components
Installing front bezel
1 Align the bezel and insert the retention tabs on the bezel into the slots on the system.
2 Press the bezel until the tabs clicks into place.
Removing and Installing components
27
3 Install the Side cover.
4 Follow the procedure in After working inside your computer.
Hard drive and optical drive module
Removing the hard drive and optical drive module
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
3 To release the hard drive and optical drive module:
a Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2].
b Slide the release tab to unlock the hard drive and optical module [3].
c Unroute the hard drive cables [1] and optical drive cables [2] through the retention clip and HDD-ODD release tab respectively.
d Lift the hard drive and optical module [3]
Removing and Installing components
28
4 To remove the hard drive and optical drive module:
a Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2].
b Slide and lift the hard drive and optical drive module from the system [3].
Removing and Installing components
29
Installing the hard drive and optical drive module
1 Insert the tabs on the hard drive and optical drive module into the slot on the system at a 30 degree angle [1].
2 Connect the optical drive data cable and power cable to the connectors on the optical drive [2, 3].
3 Lower the hard drive and optical drive module so that it is placed in its slot [4].
30
Removing and Installing components
4 Route the optical drive data cable and power cable through the retention clips [1].
5 Route the hard drive data and power cables through the HDD-ODD release tab [2].
Removing and Installing components
31
6 Slide the release tab to lock the module [1].
7 Connect the hard drive data cable and power cable from the connectors on the hard drive [2, 3].
32
Removing and Installing components
8 Install the:
a Front bezel
b Side cover
9 Follow the procedure in After working inside your computer.
Optical drive
Removing the optical drive
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
3 To remove the optical drive:
a Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2].
b Slide the release tab to unlock the hard drive and optical module [3].
c Lift the hard drive and optical module [4].
Removing and Installing components
33
d Disconnect the optical drive data cable and optical drive power cable from the connectors on the optical drive [1, 2] and lower
the hard drive and optical module until it is seated [3].
34
Removing and Installing components
e Press and push the release latch on the optical drive [1,2] and pull the optical drive out from the system [3].
Removing and Installing components
35
Installing the optical drive
1 Slide the optical drive into its slot in the system [1].
2 Lift the hard drive and optical module [2].
36
Removing and Installing components
3 Connect the optical drive data cable and power cable to the connectors on the optical drive [1, 2].
4 Place the hard drive and optical module back on the system [3].
Removing and Installing components
37
5 Connect the hard drive data cable and hard drive power cable to the connectors on the hard drive [1,2].
6 Slide the release tab to lock the module [3,4].
38
Removing and Installing components
7 Install the:
a Front bezel
b Side cover
8 Follow the procedure in After working inside your computer.
Memory module
Removing memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the memory module:
a Pry open the retention tabs from both sides to lift the memory module from the connector [1].
b Remove the memory module from the system board [2].
Removing and Installing components
39
Installing the memory module
1 Align the notch on the memory module with the tab on the memory module connector.
2 Insert the memory module into the memory module socket [1].
3 Press the memory module until the memory module retention tabs click into place [2].
40
Removing and Installing components
4 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
5 Follow the procedure in After working inside your computer.
Heat sink and fan
Removing heat sink and heat sink fan
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the heat sink with fan:
a Disconnect the heat sink fan cable from the system board [1].
b Loosen the 4 captive screws that secure the heat sink [2] and lift it away from the system [3].
: Loosen the screws in a sequential order (1,2,3,4) as mentioned on the system board.
NOTE
Removing and Installing components 41
4 To remove the heat sink fan:
a Remove the four screws from the fan and lift the fan away from the heat sink.
Installing heat sink and heat sink fan
1 To install the heat sink fan:
Removing and Installing components
42
a Align and place the slots on the fan to the slots on the heat sink module.
b Replace the four screws to secure the heat sink fan to the heat sink.
2 To replace the heat sink:
a Align the heat sink onto the processor [1].
b Tighten the 4 captive screws to secure the heat sink assembly to the system board [2].
NOTE: Tighten the screws in a sequential order (1,2,3,4) as mentioned on the system board.
c Connect the heat sink fan cable to the slot on the system board [3].
Removing and Installing components
43
3 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
4 Follow the procedure in After working inside your computer.
Intrusion switch
Removing intrusion switch
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
d Heat sink and heat sink fan
3 To remove the intrusion switch:
a Disconnect the intrusion switch cable from the connector on the system board [1].
b Slide the intrusion switch and lift it away from the system [2].
44 Removing and Installing components
Installing the intrusion switch
1 Insert the intrusion switch into the slot on the chassis [1].
2 Connect the intrusion switch cable to the system board [2].
3 Install the:
a Heat sink and heat sink fan
b Hard drive and optical drive module
c Front bezel
d Side cover
4 Follow the procedure in After working inside your computer.
Power switch
Removing power switch
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the power switch:
Removing and Installing components
45
a Disconnect the power switch cable from the system board [1].
b Press the power switch retention tabs and pull the power switch out from the system [2] [3].
Installing the power switch
1 Slide the power switch module into the slot on the chassis until it clicks into place [1].
2 Connect the power switch cable to the connector on the system board [2].
46
Removing and Installing components
3 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
4 Follow the procedure in After working inside your computer.
Processor
Removing processor
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
d Heat sink and heat sink fan
3 To remove the processor:
a Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1].
b Lift the lever upward and lift the processor shield [2].
c Lift the processor out of the socket [3].
Removing and Installing components
47
Installing the processor
1 Place the processor on the socket such that the slots on the processor align with the socket keys [1].
2 Close the processor shield by sliding it under the retention screw [2].
3 Lower the socket lever and push it under the tab to lock it [3].
48
Removing and Installing components
4 Install the:
a Heat sink and heat sink fan
b Hard drive and optical drive module
c Front bezel
d Side cover
5 Follow the procedure in After working inside your computer.
M.2 PCIe Solid State Drive -SSD
Removing the M.2 PCIe Solid State Drive -SSD
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the M.2 PCIe SSD card:
a Remove the single (M2 x 3.5) screw that secures the M.2 PCIe SSD card to the system board [1].
b Lift and pull out the SSD card from its connector on the system board [2].
Removing and Installing components
49
c Peel the thermal pad from the system board [3].
NOTE: M.2 PCIe SSD with capacity over 512G(512G/1TB/2TB) must be installed with a thermal pad. M.2 SATA SSD
and M.2 PCIe SSD with 128G and 256G does not require a thermal pad.
Installing the M.2 PCIe Solid State Drive -SSD
1 Place the thermal pad into the slot on the system board [1].
: M.2 PCIe SSD with capacity over 512G(512G/1TB/2TB) must be installed with a thermal pad. M.2 SATA SSD and M.
NOTE
2 PCIe SSD with 128G and 256G does not require a thermal pad.
2 Insert the M.2 PCIe SSD card into the card slot on the system board [2].
3 Replace the single (M2 x 3.5) screw that secures the M.2 PCIe SSD card to the system board [3].
Removing and Installing components
50
4 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
5 Follow the procedure in After working inside your computer.
Intel Optane card
Removing the Intel Optane card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the Intel Optane card:
a Remove the single (M2 x 3.5) screw that secures the Intel Optane card to the system board [1].
Removing and Installing components
51
b Lift and pull out the Intel Optane card from its connector on the system board [2].
c Peel the thermal pad [3].
Installing the Intel Optane card
1 Place the thermal pad into the slot on the system board [1].
2 Insert the Intel Optane card into the card slot on the system board [2].
3 Replace the single (M2 x 3.5) screw that secures the Intel Optane card to the system board [3].
Removing and Installing components
52
4 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
5 Follow the procedure in After working inside your computer.
SD card reader - optional
Removing the SD card reader
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the SD card reader:
Removing and Installing components
53
a Unroute the power cables from the retention clip on the SD card reader [1].
b Remove the two (M3) screws that secures the SD card reader to the I/O panel and the system board [2].
c Lift the SD card reader from the slot on the system board [3].
Installing the SD card reader
1 Route the power cables back through the retention clip on the SD card reader [1].
2 Insert the SD card reader from the slot on the system board [2].
3 Replace the two (M3) screws that secures the SD card reader to the I/O panel and the system board [3].
Removing and Installing components
54
4 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
5 Follow the procedure in After working inside your computer.
Internal Antenna - optional
Removing the Internal Antenna
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the antenna from the system:
Removing and Installing components
55
a Unroute the antenna cable from the cable hole on the chassis [1].
b Unroute the antenna cable from the two hooks on the chassis [2].
c Remove the single screw that secures the antenna to the chassis [1].
d Remove the black antenna cable from the ANT-B slot on the chassis [2,3].
56
Removing and Installing components
e Remove the single screw that secures the antenna to the chassis [1].
f Remove the white antenna cable from the ANT-W slot on the chassis [2,3].
Removing and Installing components
57
Installing the Internal Antenna
1 Peel o the mylar tape from internal antenna.
58
Removing and Installing components
2 To install the antenna on the system:
a Align and insert the white antenna cable into the ANT-W slot on the chassis [1,2]
b Replace the single screw to secure the antenna to the chassis [3].
Removing and Installing components
59
c Align and insert the black antenna cable into the ANT-B slot on the chassis [1,2].
d Replace the single screw to secure the antenna to the chassis [3].
60
Removing and Installing components
e Route the antenna cable across the two hooks [1].
f Route the antenna cable through the cable hole on the chassis [2].
Removing and Installing components
61
g Remove the plastic tube from internal antenna cable.
62
Removing and Installing components
3 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
4 Follow the procedure in After working inside your computer.
External Antenna - optional
Removing the External Antenna
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the antenna from the system:
a Loosen and remove the antenna screw that connects to the antenna cable connector screws.
Removing and Installing components
63
b Unroute the antenna cable from the retention clip on the chassis [1].
c Remove the retention clip from the chassis[2].
64
Removing and Installing components
d Disconnect the antenna connectors from the connectors on the WLAN card.
e Remove the nuts to secure the antenna connectors to the chassis [1].
f Remove the metal washers on to the antenna connectors [2].
g Remove the antenna cables from the antenna slot on the chassis [3].
Removing and Installing components
65
Installing the External Antenna
1 External antenna.
66
Removing and Installing components
2 To install the antenna on the system:
a Remove the caps from the antenna cable [1].
b Loosen and remove the nut [2].
c Remove the metallic washer [3].
Removing and Installing components
67
d Push the blank ller with a screw driver.
e Insert the antenna cables into the antenna slot on the chassis [1].
f Replace the metal washers on to the antenna connectors [2].
g Replace the nuts to secure the antenna connectors to the chassis [3].
68
Removing and Installing components
h Ax the retention clip on the chassis as show in the image [1].
i Route the antenna cable through the retention clip [2].
j Pull o the insulation on the antenna cable connectors [3].
Removing and Installing components
69
k Connect the antenna connectors to the connectors on the WLAN card.
l Tighten the antenna to the antenna cable connector screws.
70
Removing and Installing components
3 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
4 Follow the procedure in After working inside your computer.
M.2 2230 WLAN card - optional
Removing the M.2 2230 WLAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the M.2 2230 WLAN card:
a Remove the screw (M2) that secures the WLAN card bracket and the WLAN card to the system board [1].
b Slide and lift the WLANs card bracket o the WLAN card [2].
c Disconnect the antenna cables from the WLAN card [3].
d Slide and remove the WLAN card out of the WLAN card slot [4].
Removing and Installing components
71
Installing the M.2 2230 WLAN card
1 To install the M.2 2230 WLAN card:
a Align and replace the WLAN card into the WLAN card slot [1].
b Connect the antenna cables to the WLAN card [2].
c Replace the WLAN card bracket on the WLAN card [3].
d Replace the screw (M2) that secures the WLAN card bracket and the WLAN to the system board [4].
Removing and Installing components
72
2 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
3 Follow the procedure in After working inside your computer.
Power supply unit
Removing power supply unit or PSU
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To release the PSU:
a Disconnect the CPU power cable from the connector on the system board [1].
Removing and Installing components
73
b Unroute the power cables from the retention clips on the chassis [2,3].
c Disconnect the PSU power cable from the connector on the system board [4].
4 To remove the PSU:
a Remove the 3 screws that secure the PSU to the system [1].
b Press the blue release tab [4] at the rear end of the PSU unit, slide the PSU and lift it away from the system [2].
74
Removing and Installing components
Installing the power supply unit or PSU
1 Insert the PSU in the chassis and slide it towards the back of the system to secure it [1].
2 Replace the screws to secure the PSU to the rear chassis of the system .
Removing and Installing components
75
3 Connect the power cable to the connector on the system board [1].
4 Route the system power cable through the retention clips [2].
5 Route the CPU power cable through the retention clips [3].
6 Connect the CPU power cable to the connector on the system board [4].
76
Removing and Installing components
7 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
8 Follow the procedure in After working inside your computer.
Speaker
Removing speaker
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the speaker:
a Disconnect the speaker cable from the connector on the system board [1].
b Press the release tab [2] and pull the speaker out from the system [3].
Removing and Installing components
77
Installing the speaker
1 Insert the speaker into the slot on the system chassis and press it until it clicks into place [1].
2 Connect the speaker cable to the connector on the system board [2].
78
Removing and Installing components
3 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
4 Follow the procedure in After working inside your computer.
System fan
Removing the system fan
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
3 To remove the system fan:
a Disconnect the system fan cable from the system board [1].
b Slide the fan grommets towards the slot on the back of the fan chassis [2].
c Lift the fan away from the system [3, 4].
Removing and Installing components
79
Installing the system fan
1 To replace the system fan:
a Align and place the system fan in the system chassis [1].
b Pass the grommets through the chassis and slide outward along the groove to secure it in place [2,3].
c Connect the system fan cable to the system board [4].
80
Removing and Installing components
2 Install the:
a Hard drive and optical drive module
b Front bezel
c Side cover
3 Follow the procedure in After working inside your computer.
System board
Removing system board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a Side cover
b Front bezel
c Hard drive and optical drive module
d Heat sink and heat sink fan
e Processor
f Memory module
g M.2 PCIe SSD card
h Intel Optane card
i SD card reader
j M.2 2230 WLAN card
3 To remove the I/O panel:
a Remove the screw that secures the I/O panel [1].
Removing and Installing components
81
b Rotate the I/O panel and remove it from the system [2].
c Disconnect the power switch cable [3], unroute the power cable from the retention clips on the chassis [4], psu cable [5] and,
intrusion switch cable [6] from the connectors on the system board.
4 Disconnect the intrusion switch cable [1], PSU power cable [2], data cable [3], system fan cable [4], SATA cable [5], SATA power cable
[6]
82
Removing and Installing components
5 To remove the screws from the system board:
a Remove the stando single (#6-32) screw and single (M3x6) caddy screw that secures the system board to the system [1,2].
b Remove the 5 screws that secure the system board to the chassis [3].
Removing and Installing components
83
6 To remove the system board:
a Lift and slide the system board away from the system [1, 2].
84
Removing and Installing components
Installing the system board
1 Hold the system board by its edges, and align it towards the back of the system.
2 Lower the system board into the system chassis until the connectors at the back of the system board align with the slots on the
chassis, and the screw holes on the system board align with the standos on the system chassis [1,2].
Removing and Installing components
85
3 Replace the 5 screws that secure the system board to the system [1], the single (M3x5) screw [2], and the single (#6-32) screw [3].
86
Removing and Installing components
4 Align the cables with the pins on connectors on the system board and connect intrusion switch cable [1], PSU power cable [2], data
cable [3], system fan cable [4], SATA cable [5], SATA power cable [6] to the system board:
5 Insert the hook on the I/O panel into the slot on the chassis and rotate to close the I/O panel [1].
6 Replace the screw to secure the I/O panel to the chassis [2].
7 Connect the power switch cable [3], route the power cable through the retention clips on the chassis [4], psu cable [5] and, intrusion
switch cable [6] from the connectors on the system board.
Removing and Installing components
87
8 Install the:
a M.2 2230 WLAN card
b SD card reader
c Intel Optane card
d M.2 PCIe SSD card
e Memory module
f Processor
g Heat sink and heat sink fan
h Hard drive and optical drive module
i Front bezel
j Side cover
9 Follow the procedure in After working inside your computer.
88
Removing and Installing components
4
Troubleshooting your computer
You can troubleshoot your computer using indicators like diagnostic lights, beep codes, and error messages during the operation of the
computer.
Enhanced Pre-Boot System Assessment — ePSA diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
CAUTION
results or error messages.
NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid
Running the ePSA Diagnostics
Invoke diagnostics boot by either of the methods that are suggested below:
1 Power on the computer.
2 As the computer boots, press the F12 key when the Dell logo is displayed.
3 In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
NOTE
: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The
diagnostics starts running the tests on all the detected devices.
4 Press the arrow in the lower-right corner to go to the page listing.
The detected items are listed and tested.
5 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
6 Select the device from the left pane and click Run Tests.
7 If there are any issues, error codes are displayed.
Note the error code and contact Dell.
or
8 Shut down the computer.
9 Press and hold the Fn key, while pressing the power button, and then release both.
10 Repeat steps 3–7 above.
Troubleshooting your computer 89
Diagnostics
The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working
appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode.
However, if the computer fails the POST, the computer emits a series of LED codes during the start-up. The system LED is integrated on
the Power button.
The following table shows dierent light patterns and what they indicate.
Table 3. Power LED summary
Amber LED state White LED state System state Notes
O O S5
O Blinking S3, no PWRGD_PS
Previous State Previous State S3, no PWRGD_PS This entry provides for the
possibility of a delay from
SLP_S3# active to PWRGD_PS
inactive.
Blinking O S0, no PWRGD_PS
Steady O S0, no PWRGD_PS, Code fetch
= 0
O Steady S0, no PWRGD_PS, Code fetch
= 1
This indicates that the host BIOS
has started to execute and the
LED register is now writable.
Table 4. Amber LED blinking failures
Amber LED state White LED state System state Notes
2 1 Bad MBD Bad MBD - Rows A, G, H, and J
from table 12.4 of SIO Spec Pre-Post indicators [40]
2 2 Bad MB, PSU or cabling Bad MBD, PSU or PSU cabling -
Rows B, C and D of table 12.4
SIO spec [40]
2 3 Bad MBD, DIMMS, or CPU Bad MBD, DIMMS or CPU -
Rows F and K from table 12.4 of
SIO spec [40]
2 4 Bad coin cell Bad coin cell - Row M of table
12.4 in SIO spec [40]
Table 5. States Under Host BIOS Control
Amber LED state White LED state System state Notes
2 5 BIOS state 1 BIOS Post code (Old LED
pattern 0001) Corrupt BIOS.
2 6 BIOS state 2 BIOS Post code (Old LED
pattern 0010) CPU cong or
CPU failure.
2 7 BIOS state 3 BIOS Post code (Old LED
pattern 0011) MEM cong in
90 Troubleshooting your computer
Amber LED state White LED state System state Notes
process. Appropriate mem
modules detected but failure has
occurred.
3 1 BIOS state 4 BIOS Post code (Old LED
pattern 0100) Combine PCI
device cong or failure with
video sub sytem cong or failure.
BIOS to eliminate 0101 video
code.
3 2 BIOS state 5 BIOS Post code (Old LED
pattern 0110) Combine storage
and USB cong or failure. BIOS
to eliminate 0111 USB code.
3 3 BIOS state 6 BIOS Post code (Old LED
pattern 1000) MEM cong, no
memory detected.
3 4 BIOS state 7 BIOS Post code (Old LED
pattern 1001) Fatal Motherboard
error.
3 5 BIOS state 8 BIOS Post code (Old LED
pattern 1010) Mem cong,
modules incompatible or invalid
cong.
3 6 BIOS state 9 BIOS Post code (Old LED
pattern 1011) combine "Other
pre-video activity and resource
conguration codes. BIOS to
eliminate 1100 code.
3 7 BIOS state 10 BIOS Post code (Old LED
pattern 1110) Other pre-post
activity, routine subsequent to
video init.
Diagnostic error messages
Table 6. Diagnostic error messages
Error messages Description
AUXILIARY DEVICE FAILURE
BAD COMMAND OR FILE NAME
CACHE DISABLED DUE TO FAILURE
CD DRIVE CONTROLLER FAILURE
DATA ERROR
DECREASING AVAILABLE MEMORY
The touchpad or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device
option in the System Setup program.
Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct path name.
The primary cache internal to the microprocessor has failed.
Contact Dell
The optical drive does not respond to commands from the
computer.
The hard drive cannot read the data.
One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules or, if necessary, replace them.
Troubleshooting your computer 91
Error messages Description
DISK C: FAILED INITIALIZATION
The hard drive failed initialization. Run the hard drive tests in Dell
Diagnostics.
DRIVE NOT READY
ERROR READING PCMCIA CARD
EXTENDED MEMORY SIZE HAS CHANGED
THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
CHARACTERS: \ / : * ? " < > | -
GATE A20 FAILURE
GENERAL FAILURE
HARD-DISK DRIVE CONFIGURATION ERROR
The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
The computer cannot identify the ExpressCard. Reinsert the card
or try another card.
The amount of memory recorded in non-volatile memory (NVRAM)
does not match the memory module installed in the computer.
Restart the computer. If the error appears again, Contact Dell
The le that you are trying to copy is too large to t on the disk, or
the disk is full. Try copying the le to a dierent disk or use a larger
capacity disk.
Do not use these characters in lenames.
A memory module may be loose. Reinstall the memory module or, if
necessary, replace it.
The operating system is unable to carry out the command. The
message is usually followed by specic information. For example,
Printer out of paper. Take the appropriate
action.
The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from an
optical drive. Then, shut down the computer, reinstall the hard
drive, and restart the computer. Run the Hard Disk Drive tests in
Dell Diagnostics.
HARD-DISK DRIVE CONTROLLER FAILURE 0
HARD-DISK DRIVE FAILURE
HARD-DISK DRIVE READ FAILURE
INSERT BOOTABLE MEDIA
INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM
The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
The hard drive does not respond to commands from the computer.
Shut down the computer, remove the hard drive, and boot the
computer from an optical drive. Then, shut down the computer,
reinstall the hard drive, and restart the computer. If the problem
persists, try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
The hard drive may be defective. Shut down the computer, remove
the hard drive, and boot the computer from an optical. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the Hard
Disk Drive tests in Dell Diagnostics.
The operating system is trying to boot to non-bootable media, such
as an optical drive. Insert bootable media.
The system conguration information does not match the hardware
conguration. The message is most likely to occur after a memory
module is installed. Correct the appropriate options in the system
setup program.
92 Troubleshooting your computer
Error messages Description
KEYBOARD CLOCK LINE FAILURE
For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD CONTROLLER FAILURE
KEYBOARD DATA LINE FAILURE
KEYBOARD STUCK KEY FAILURE
LICENSED CONTENT IS NOT ACCESSIBLE IN
MEDIADIRECT
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
MEMORY ALLOCATION ERROR
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
For external keyboards, check the cable connection. Restart the
computer, and avoid touching the keyboard or the mouse during the
boot routine. Run the Keyboard Controller test in Dell Diagnostics.
For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
For external keyboards or keypads, check the cable connection.
Restart the computer, and avoid touching the keyboard or keys
during the boot routine. Run the Stuck Key test in Dell
Diagnostics.
Dell MediaDirect cannot verify the Digital Rights Management
(DRM) restrictions on the le, so the le cannot be played.
A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
The software you are attempting to run is conicting with the
operating system, another program, or a utility. Shut down the
computer, wait for 30 seconds, and then restart it. Run the program
again. If the error message still appears, see the software
documentation.
A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
NO BOOT DEVICE AVAILABLE
NO BOOT SECTOR ON HARD DRIVE
NO TIMER TICK INTERRUPT
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME
PROGRAMS AND TRY AGAIN
OPERATING SYSTEM NOT FOUND
OPTIONAL ROM BAD CHECKSUM
SECTOR NOT FOUND
SEEK ERROR
A memory module may be faulty or improperly seated. Reinstall the
memory module or, if necessary, replace it.
The computer cannot nd the hard drive. If the hard drive is your
boot device, ensure that the drive is installed, properly seated, and
partitioned as a boot device.
The operating system may be corrupted, Contact Dell.
A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
You have too many programs open. Close all windows and open the
program that you want to use.
Reinstall the operating system. If the problem persists, Contact
Dell.
The optional ROM has failed. Contact Dell.
The operating system cannot locate a sector on the hard drive. You
may have a defective sector or corrupted File Allocation Table (FAT)
on the hard drive. Run the Windows error-checking utility to check
the le structure on the hard drive. See Windows Help and
Support for instructions (click Start > Help and Support). If a large
number of sectors are defective, back up the data (if possible), and
then format the hard drive.
The operating system cannot nd a specic track on the hard drive.
Troubleshooting your computer 93
Error messages Description
SHUTDOWN FAILURE
A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics. If the message reappears,
Contact Dell.
TIME-OF-DAY CLOCK LOST POWER
TIME-OF-DAY CLOCK STOPPED
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP
PROGRAM
TIMER CHIP COUNTER 2 FAILED
UNEXPECTED INTERRUPT IN PROTECTED MODE
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY
System error messages
System conguration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the
problem persists, try to restore the data by entering the System
Setup program, then immediately exit the program. If the message
reappears, Contact Dell.
The reserve battery that supports the system conguration settings
may require recharging. Connect your computer to an electrical
outlet to charge the battery. If the problem persists, Contact Dell.
The time or date stored in the system setup program does not
match the system clock. Correct the settings for the Date and
Time options.
A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the System Memory tests and the
Keyboard Controller test in Dell Diagnostics or Contact Dell.
Insert a disk into the drive and try again.
Table 7. System error messages
System message Description
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help in
resolving this problem, please note this
checkpoint and contact Dell Technical Support
CMOS checksum error
CPU fan failure
System fan failure
Hard-disk drive failure
Keyboard failure
No boot device available
No timer tick interrupt
The computer failed to complete the boot routine three consecutive
times for the same error.
RTC is reset, BIOS Setup default has been loaded.
CPU fan has failed.
System fan has failed.
Possible hard disk drive failure during POST.
Keyboard failure or loose cable. If reseating the cable does not solve
the problem, replace the keyboard.
No bootable partition on hard disk drive, the hard disk drive cable is
loose, or no bootable device exists.
• If the hard drive is your boot device, ensure that the cables are
connected and that the drive is installed properly and
partitioned as a boot device.
• Enter system setup and ensure that the boot sequence
information is correct.
A chip on the system board might be malfunctioning or
motherboard failure.
94 Troubleshooting your computer
System message Description
NOTICE - Hard Drive SELF MONITORING SYSTEM has
reported that a parameter has exceeded its
normal operating range. Dell recommends that
you back up your data regularly. A parameter
out of range may or may not indicate a
potential hard drive problem
S.M.A.R.T error, possible hard disk drive failure.
Troubleshooting your computer 95
5
Getting help
Contacting Dell
NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.
96 Getting help
A
Dust Filter for Dell Precision 3430 Small Form
Factor
The dust lter for the Dell Precision 3430 Small Form Factor helps protect the system from ne dust particles. After installation of the dust
lter, the BIOS can be enabled to generate a preboot reminder to clean or replace the dust lter based on the time interval set.
Follow these steps to install the dust lter:
1 Align the plastic tabs of the dust lter to the slots on the system chassis and gently press to ensure that the dust lter ts rmly onto
the system.
2 To remove the dust lter:
a With the help of a plastic scribe, gently pry the edge from the bottom to loosen the dust lter [1].
b Remove the dust lter from the system chassis [2].
Dust Filter for Dell Precision 3430 Small Form Factor 97
3 Restart the system and press F2 to enter the BIOS Setup menu.
4 In the BIOS Setup menu, navigate to System Conguration > Dust Filter Maintenance and select from any of the following intervals:
15, 30, 60, 90, 120, 150, or 180 days.
NOTE
: Default setting: Disabled.
NOTE: Alerts are generated only during a system reboot and not during normal OS operation.
To clean the dust lter, brush or gently vacuum and then wipe down the external surfaces with a moist cloth.
98
Dust Filter for Dell Precision 3430 Small Form Factor
Installing the USB Type-C card
1 Follow the procedure in Before working inside your computer.
2 Remove the side cover:
a Slide the release latch on the back panel of your system until it gives a click sound to unlock the side cover [1].
b Slide and lift the side cover from the system [2].
B
3 Remove the front bezel:
a Pry the retention tabs to release the front bezel from the system [1] and pull to release the hooks on the front bezel from the
front-panel slots [2].
b Remove the front bezel from the system [3].
Installing the USB Type-C card 99
4 Release the hard drive and optical drive module:
a Disconnect the hard drive data cable and power cable from the connectors on the hard drive [1, 2].
b Slide the release tab to unlock the hard drive and optical module [3].
c Unroute the hard drive cables [1] and optical drive cables [2] through the retention clip and HDD-ODD release tab respectively.
Installing the USB Type-C card
100
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