This guide provides site preparation recommendations, step-by-step procedures for rack mounting and
desk mounting, and connecting to a power source.
After you have completed the hardware installation and power-up of the S6000, for software
configuration information, refer to the Dell Networking OS Configuration Guide for the S6000 Switch
and for Command line interface (CLI) information, refer to the Dell Networking OS Command Line
Reference Guide for the S6000 Switch.
NOTE: For information about upgrading the S6000 switch, refer to the Dell Networking OS Release Notes for the
S6000 switch. If you have any questions regarding Dell Networking OS versions and switch upgrades, contact
Dell Technical Support.
CAUTION: To avoid electrostatic discharge (ESD) damage, wear grounding wrist straps when handling this
equipment.
WARNING: Only trained and qualified personnel can install this equipment. Read this guide before you install
and power up this equipment. This equipment contains two power cords. Disconnect both power cords before
servicing.
WARNING: This equipment contains optical transceivers, which comply with the limits of Class 1 laser
radiation.
WARNING: When no cable is connected, visible and invisible laser radiation may be emitted from the
aperture of the optical transceiver ports. Avoid exposure to laser radiation and do not stare into open
apertures.
Related Publications
For more information about the S6000 switch, refer to the following documents:
•Dell Networking OS Configuration Guide for the S6000 Switch
•Dell Networking OS Command Line Reference Guide for the S6000 Switch
•
Dell Networking OS
NOTE: For the most recent documentation and software, visit iSupport (registration for access to some
sections is required):
Release Notes for the S6000 Switch
http://www.dell.com/support/manuals
.
About this Guide|7
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8|About this Guide
2
The S6000 Switch
This chapter contains general features, capabilities, and physical configurations the S6000 supports.
Introduction
The S6000 is a fully featured switch/router one rack unit (RU) switch that you can deploy as a spine, leaf,
or top of rack (T oR) device where you require 10Gb and/or 40Gb connections. It contains 32 ports of 40G
that you can use to create a configuration of 104 ports of 10G small form-factor pluggable plus (SFP+)
(using breakout cables). The S6000 power supply unit (PSU) side (
modules.
Figure 2-1. S6000 PSU-Side View
Figure 2-1
) contains the PSU and fan
1 - PSU 0
2 - Fan Modules 0-2
3 - PSU 1
The S6000 input/output (I/O) side (
•Thirty-two fixed QSFP+ ports
•One USB 2.0 port
•One USB-B serial console port
•One RS-232 serial console port
•One 10/100/1000BaseT (RJ-45) Ethernet management port
NOTE: For more information about LEDs, refer the Determine Switch Status section.
NOTE: The system light emitting diodes (LEDs) are on the I/O side. The fan tray power indicators are on the
PSU side.
The S6000 switch runs the Dell Networking operating system, providing switching, bridging, and routing
functionality for transmitting data, storage, and server traffic.
In a data center network, the S6000 switch provides converged network support and inter-operates with
Dell and third-party network devices. The switch supports
optimizes
connectivity between servers using Fibre Channel over Ethernet (FCoE) and internet small
data center bridging (DCB) features and
computer system interface (iSCSI) links.
By providing increased 40GbE bandwidth for device interconnection in a shared network storage
environment (with the possibility of splitting 40GbE QSFP+ uplinks into four 10GbE SFP+ connections),
the S6000 switch is perfectly positioned to help transition a data center with multiple speed requirements.
Features
The S6000 has the following features:
•One universal serial bus (USB-A) port
•One USB-B console port
•Thirty-two 40Gbps QSFP ports for 40Gbps transceivers
•On-board high-performance central processing unit (CPU) system with large memory
10|The S6000 Switch
•Temperature monitoring
•Software-readable thermal monitor
•Real time clock (RTC) support
•Hot-plugging redundant power supply
•Current monitoring for power management
•Removable fan that you can manage
•Standard 1U switch high
Physical Dimensions
The S6000 has the following physical dimensions:
•434 x 460 x 43.5 mm (W x D x H)
•17.09 x 18.11 x 1.71 inches (W x D x H)
Switch Ports
The following is a list of the standard ports located on each S6000 switch:
•Serial RS-232 port (RJ-45 type)
•Out of band (OOB) Ethernet management port (RJ-45 type)
•Thirty-two 40Gbps QSFP+ ports
•One universal serial bus port (USB Type-A)
Determine Switch Status
You can view S6000 status information in several ways, including LEDs and boot menu options. Also,
you can view status information through the CLI show commands and with simple network management
protocol (SNMP) traps. For more information about these options, refer to the Dell Networking OS
Command Line Reference Guide for the S6000 Switch and the Dell Networking OS Configuration Guide
for the S6000 Switch.
LED Displays
As shown in
Table 2-1
and fan status.
Figure 2-3
through
, the S6000 includes LED displays on both the I/O and PSU side of the switch.
Table 2-3
list the LED definitions for the S6000 switch. This includes the system, PSU,
The S6000 Switch|11
Figure 2-3. PSU and Fan Tray LEDs
1- Fan Tray 0-2 LEDs
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2 - PSU 0-1 LEDs
1 - Serial Console
2 - Master LED
3 - Power LED
4 - Fan Status LED
5 - Locator LED
6 - Stack ID
7 - USB-A
8 - USB-B Console
9 - Management
12|The S6000 Switch
Table 2-1. System LED Displays
FeatureDetailed DescriptionComment
System LED• Solid green — Normal operation. The CLI prompt is available.
• Blinking green — Boot-up in progress.
• Solid yellow — Major Fault. Displays summary of all major faults
within the system; the faults affect traffic.
• Blinking yellow — Minor Fault. Displays summary of all minor
faults within the system; the faults do not affect traffic.
Power LED• Off — No power.
• Solid Yellow — POST in progress.
• Solid green — Normal operation (dual or single supply).
• Blinking yellow — One of the power supplies has failed.
FAN LED• Solid green — Fan powered and running at the expected rpm.
• Solid yellow — Fan failed including incompatible airflow direction
when PSU or fan trays of differing airflows are inserted in the same
switch.
MASTER LED• Solid green — System in stacking Master mode.
• Off — Switch in Slave mode.
LOCATOR LED• Off — No power.
• Blinking blue — Locator function is enabled.
• Off — Locator function is disabled.
7-DIGIT Stack LED• Indicates a number for stacking.I/O side
I/O side
I/O side
I/O side
I/O side
I/O side
NOTE: When one of the FAN LEDs on the utility side indicates failure, the fan LED on the I/O panel displays yellow.
The S6000 supports splitting a single 40G QSFP+ port into four 10G SFP+ ports using one of the
supported breakout cables. A maximum of 13 ports can be made fanout in each of the ranges from 0 to 63
and from 64 to 127, thereby making the other three ports disabled after reload. You can enable the fanout
feature by using the stack-unit port mode command in CONFIGURATION mode.
Starting with Dell Networking OS version 9.4(0.0), you can configure up to a maximum of one-hundred
four10G ports on an S6000.
QSFP+ ports have eight LEDs associated with each stack of two ports; four for the top and four for the
bottom ports. You can configure each port as a single 40G port or four 10G ports. When configured as a
40G port, only the first of the four LEDs is used. When configured as four 10G ports, all four LEDs are
used to indicate the status.
Table 2-2
lists the LED status and
Table 2-3
lists the management port LED
status.
The S6000 Switch|13
Table 2-2. 40G QSFP+/ 4x10G SFP+ Ethernet Port LEDs
FeatureDetailed Description
Link/Activity LED• Off — No Link.
• Blinking green — Transmit/Receive is active.
• Solid green — Link up at 40Gbps/10Gbps speed.
Table 2-3. Management Ethernet Port LEDs
FeatureDetailed Description
Link LED• Off
Activity LED• Off
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—
No Link.
• Solid green
—
• Blinking green
—
No Link.
Link on 10/100M/1G speed.
—
Transmit/Receive is active.
Basic Installation Requirements
Detailed installation instructions for the S6000 are provided in
Chapter 4, Install the S6000
and
. However, here is an initial list of components required for a successful
Chapter 3, Site Location and Preparation
installation of the S6000:
•S6000 switch
•If you ordered AC units, cables to connect the AC power source to each of the switch's AC power
supplies (country/regional configured)
•If you ordered DC units, cables to connect the DC power source to each of the switch's DC power
supplies
•Mounting brackets for rack installation (included)
•Screws for rack installation and #1 and #2 Phillips screwdrivers (not included)
•Ground cable (not included)
•Ground cable screws (included)
•Copper/fiber cables
Optional components for installation:
•Additional power supply units
•Additional fan modules
•Additional mounting brackets (if installing in a 4-post rack or cabinet)
Orderable S6000 Components
You can order the S6000 switch in several different configurations. Also, you can order optional modules
and optics separately.
The following is a list of different configurations and modules:
14|The S6000 Switch
•S6000 AC Normal Airflow: Thirty two 40Gbps QSFP+ ports, Two AC power supply and Three fan
subsystems (airflow from the I/O side to the PSU side)
•S6000 AC Reverse Airflow: Thirty two 40Gbps QSFP+ ports, Two AC power supply and Three fan
subsystems (airflow from the PSU side to the I/O side)
•S6000 AC Normal Airflow: Thirty two 40Gbps QSFP+ ports, Two AC power supply and Three fan
subsystems (airflow from the I/O side to the PSU side)
•S6000 AC Reverse Airflow: Thirty two 40Gbps QSFP+ ports, Two AC power supply and Three fan
subsystems (airflow from the PSU side to the I/O side)
•Fan with airflow from the I/O side to the PSU side
•Fan with airflow from the PSU side to the I/O side
•AC Power supply with airflow from the I/O side to the PSU side
•AC Power supply with airflow from the PSU side to the I/O side
•DC Power supply with airflow from the I/O side to the PSU side
•DC Power supply with airflow from the PSU side to the I/O side
The S6000 Switch|15
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16|The S6000 Switch
3
Site Location and Preparation
The S6000 is suitable for installation as part of a common bond network (CBN). It can be installed in:
•Network telecommunication facilities
•Data centers
•Other locations where the national electric code (NEC) applies
This chapter contains the following sections regarding where and how you can install the S6000:
•Site Selection
•Cabinet Placement
•Rack Mount
•Ground
•Fans and Airflow
•Power
•Storing Components
NOTE: Install the S6000 switch into a rack or cabinet before installing any optional components.
Site Location and Preparation|17
Site Selection
Dell Network’ s equipment is intended for installation in restricted access areas. A restricted access area is
one in which access can only be gained by service personnel through the use of a special tool, lock, key,
or other means of security and access is controlled by the authority responsible for the location.
Ensure that the area where the S6000 system is installed meets the following safety requirements:
•Near an adequate power source. Connect the system to the appropriate branch circuit protection as
defined by your local electrical codes.
•Environmental temperature between 32° to 113°F (0° to 45°C).
•Relative humidity that does not exceed 90% non-condensing.
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•In a dry, clean, well-ventilated and temperature-controlled room, away from heat sources such as hot air
vents or direct sunlight.
•Away from sources of severe electromagnetic noise.
•Positioned in a rack or cabinet, or on a desktop with adequate space in the front, rear, and sides of the
S6000 for proper ventilation and access.
Cabinet Placement
Install the S6000 only in indoor cabinets designed for use in a controlled environment as described in
Selection
The cabinet must meet the following:
•Minimum cabinet size and airflow are according to the Electronic Industries Alliance (EIA) standard.
. Do not install the S6000 in outside plant cabinets.
Site
Rack Mount
When you prepare your equipment rack, ensure that the rack is earth ground. Ground the equipment rack
to the same ground point used by the power service in your area. The ground path must be permanent.
Ground
Use the S6000 in a CBN. Connect the grounding cables as described in
Chapter 4, Install the S6000
.
Fans and Airflow
The S6000 fans support two airflow options. Be sure to order the fans suitable to support your site’s
ventilation. Use a single type of airflow fan in your system. Do not mix reverse and normal airflows in a
single S6000 switch.
NOTE: Power Supplies and Fan Modules are field replaceable units. Dell Networking does not support a mix
of power supply types (such as, AC and DC) in the same switch. If a power supply is added or replaced, it
MUST match the existing type of power supply (such as, AC and AC or DC and DC).
18|Site Location and Preparation
Switch
The S6000 has stock keeping units (SKUs) that support the following configurations. Installation of the
fans is done as part of the factory install based on SKU type.
•AC PSU with fan airflow from I/O to PSU
•AC PSU with fan airflow from PSU to I/O
•DC PSU with fan airflow from I/O to PSU
•DC PSU with fan airflow from PSU to I/O
All fans and PSUs in a configuration must be in the same airflow direction. Should a mixed airflow
configuration happen, the software notifies you of the invalid configuration.
The S6000 supports three fan trays with airflow directions from the I/O to the utility or the utility to
the I/O.
For proper ventilation, position the S6000 in an equipment rack (or cabinet) with a minimum of
five inches (12.7cm) of clearance around the exhaust vents. When you install two S6000 systems near
each other, position the two switch at least five inches (12.7cm) apart to permit proper airflow. The fan
speed increases when the internal temperature reaches 72°C and decreases to normal speed when the
temperature falls to 58°C. The S6000 never intentionally turns off the fans.
T o see the log messages, use the show logging command. For more information, refer to the System Logs
chapters of the Dell Networking OS Command Ling Reference Guide for the S6000 Switch and Dell Networking OS Configuration Guide for the S6000 Switch.
Power
To connect the switch to the applicable power source, use the appropriate power cord with the S6000
switch.
•If the switch is an AC model, an AC power cord (country/region specific) is included with the system.
•If the switch is a DC model, a DC power cord (country/region specific) is included with the system.
When installing AC systems, follow the requirements of the National Electrical Code, ANSI/NFPA 70
where applicable.
The system is powered-up as soon as the power cord is connected between the system and the power
source.
CAUTION: Always disconnect the power cable before you service the power supply slots.CAUTION: Use the power supply cord as the main disconnect device on the AC system. Make sure that the
socket-outlet is located/installed near the equipment and is easily accessible.
Storing Components
If you do not install your S6000 and components immediately, Dell Networking recommends properly
storing the system and all optional components until you are ready to install them.
Site Location and Preparation|19
Follow these storage guidelines:
•Storage temperature must remain constant ranging from -4° to 158° F (-20°C to 70° C).
•Store on a dry surface or floor, away from direct sunlight, heat, and air conditioning ducts.
•Store in a dust-free environment.
WARNING: ESD damage can occur when components are mishandled. Always wear an ESD-preventive
wrist or heel ground strap when handling the S6000 and its accessories. After you remove the original
packaging, place the S6000 and its components on an anti-static surface.
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20|Site Location and Preparation
4
Install the S6000
To install the S6000 switch, Dell Networking recommends completing the installation procedures in the
order presented in this chapter.
Always handle the S6000 and its components with care. Avoid dropping the switch or its field
replaceable units (FRUs).
This chapter describes the installation procedures as follows:
•Unpack the S6000 Switch
•Install Rack or Cabinet Hardware
•
Installing the Dell ReadyRails Switch
•
Configuring a Two-Post Flush-Mount
•
Configuring a Two-Post Center-Mount
•
Configure a Four-Post Thread
•Installing the S6000 Switch
•
Installing a 1U Front-Rack
•
Attaching the Ground Cable
•
Installing an AC or DC Power Supply
•Installing QSFP+ Optics
•Power Up the S6000 Switch
WARNING: ESD damage can occur if components are mishandled. Always wear an ESD-preventive wrist or
heel ground strap when handling the S6000 and its components. As with all electrical devices of this type, take
all the necessary safety precautions to prevent injury when installing this switch.
Unpack the S6000 Switch
NOTE: Before unpacking the switch, inspect the container and immediately report any evidence of damage.
Package Contents
When unpacking each S6000 switch, make sure that the following items are included:
•One S6000 switch
•One RJ-45 to DB-9 female cable
•Two sets of rail kits (no tools required)
•Two PSUs
Install the S6000|21
•If an AC switch, at least one AC power cord (country/region specific)
•If a DC switch, at least one DC power cable
•Getting Started Guide
•Safety and Regulatory Information
•Warranty and Support Information
•Software License Agreement
Unpacking Steps
1 Place the container on a clean, flat surface and cut all straps securing the container.
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2 Open the container or remove the container top.
3 Carefully remove the switch from the container and place it on a secure and clean surface.
4 Remove all packing material.
5 Inspect the product and accessories for damage.
Install Rack or Cabinet Hardware
You may either place the switch on the rack shelf or mount the switch directly into a 19" wide, EIA-310-
E- compliant rack (four-post, two-post, or threaded methods). The Dell ReadyRails™ switch is provided
for one 1U front-rack and two-post installations. The ReadyRails switch includes two separately
packaged rail assemblies and two rails that are shipped attached to the sides of the switch.
WARNING: This is a condensed reference. Read the safety instructions in your Safety, Environmental, and
Regulatory information booklet before you begin.
NOTE: The illustrations in this document are not intended to represent a specific switch.NOTE: Do not the use the mounted Ready-Rails as a shelf or a workplace.
Rack Mount Safety Considerations
•Rack loading — Overloading or uneven loading of racks may result in shelf or rack failure, causing
damage to the equipment and possible personal injury. Stabilize racks in a permanent location before
loading begins. Mount the components beginning at the bottom of the rack, then work to the top. Do not
exceed your rack load rating.
•Power considerations — Connect only to the power source specified on the unit. When multiple
electrical components are installed in a rack, ensure that the total component power ratings do not
exceed the circuit capabilities. Overloaded power sources and extension cords present fire and shock
hazards.
•Elevated ambient temperature — If installed in a closed rack assembly, the operating temperature of
the rack environment may be greater than the room ambient temperature. Use care not to exceed the
40
°
C maximum ambient temperature of the switch.
22|Install the S6000
•Reduced air flow — Install the equipment in the rack so that the amount of airflow required for safe
operation of the equipment is not compromised.
•Reliable earthing — Maintain reliable earthing of rack-mounted equipment. Pay particular attention to
the supply connections other than the direct connections to the branch circuit, for example: use of power
strips.
•Do not mount the equipment with the rear panel facing in the downward position.
Installing the Dell ReadyRails Switch
The ReadyRails rack mounting switch is provided to easily configure your rack for installation of your
S6000 switch. You can install the ReadyRails switch using the 1U tool-less method or one of three
possible 1U tooled methods (two-post flush mount, two-post center mount, or four-post threaded).
StepTask
1With the ReadyRails flange ears facing outward, place one rail between the left and right vertical posts. Align and
seat the rear flange rail pegs in the rear vertical post flange. In
pegs appear in both the square and non-threaded round holes.
Figure 4-1. 1U Tool-less Configuration
Figure 4-1
, item 1 and its extractions show how the
2Align and seat the front flange pegs in the holes on the front side of the vertical post. Refer to
3
4T o remove rail, pull on the latch release button on each flange ear and unseat each rail. Refer to
Repeat this procedure for the second rail.
Install the S6000|23
Figure 4-1
Figure 4-1
, item 2.
, item 3.
Configuring a Two-Post Flush-Mount
StepTask
1For this configuration, remove the castings from the front side of each ReadyRails assembly. Refer to
item 1. To remove the two screws from each front flange ear (on the switch side of the rail) and remove each
casting, use a Torx driver. Retain the castings for future rack requirements. It is not necessary to remove the rear
flange castings.
Figure 4-2. Two-Post Flush-Mount Configuration
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Figure 4-2
,
2Attach one rail to the front post flange with two user-supplied screws. Refer to
3Slide the plunger bracket forward against the vertical post and secure the plunger bracket to the post flange with
two user-supplied screws. Refer to
4Repeat this procedure for the second rail.
24|Install the S6000
Figure 4-2
, item 3.
Figure 4-2
, item 2.
Configuring a Two-Post Center-Mount
StepTask
1Slide the plunger bracket rearward until it clicks into place and secure the bracket to the front post flange with two
user-supplied screws. Refer to
Figure 4-3. Two-Post Center-Mount Configuration
Figure 4-3
, item 1.
2Slide the back bracket towards the post and secure it to the post flange with two user-supplied screws. Refer to
Figure 4-3
3Repeat this procedure for the second rail.
, item 2.
Install the S6000|25
Configure a Four-Post Thread
StepTask
1For this configuration, remove the flange ear castings from each end of the ReadyRails assemblies. T o remove the
two screws from each flange ear and remove each casting, use a Torx driver. Refer to
castings for future rack requirements.
2For each rail, attach the front and rear flanges to the post flanges with two user-supplied screws at each end. Refer
to
Figure
, item 2.
Figure 4-4. Four-Post Threaded Configuration
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Figure
, item 1. Retain the
26|Install the S6000
Installing the S6000 Switch
You can mount the switch in the 1U front-rack or 1U two-post (flush and center) configurations. The
following is an example of a front-rack configuration. For the 1U two-post (flush and center)
configurations, slide the switch into the rails in the same manner as the four-post configurations.
Installing a 1U Front-Rack
You must configure the rails that are attached to the switch.
StepTask
1Attach the switch rails (inner switch members) to the S6000 switch.
front standoff with the locking tab.
Figure 4-5. Attaching the Switch Rails
Figure 4-5
, item 3 shows the detail for the
Install the S6000|27
StepTask
2After you have installed both switch rails, line them up on the previously mounted Ready-Rails and slide the
switch in until it is flush with front of rack. About three inches prior to full insertion, the rail locking feature
engages to keep the switch from inadvertently sliding out of the rack and falling.
NOTE: Do not the use the mounted Ready-Rails as a shelf or a workplace.
Figure 4-6. Front Rack Installation
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Attaching the Ground Cable
To attach the ground cable to the switch, use a single M4x0.7 screw. The cable itself is not included with
the S6000. To properly ground the switch, Dell Networking recommends using a 6AWG one-hole lug,
#10 hole size, 63" spacing (not included in shipping). The one-hole lug must be a UL recognized, crimptype lug.
To connect the ground cable to the switch, follow these steps:
CAUTION: Grounding conductors must be made of copper. Do not use aluminum conductors.NOTE: The rack installation “ears” are not suitable for grounding.NOTE: Coat the one-hole lug with an anti-oxidant compound prior to crimping. Also, bring any un-plated
mating surfaces to a shiny finish and coat with an anti-oxidant prior to mating. Plated mating surfaces must be
clean and free from contamination.
StepTask
1
28|Install the S6000
Take the one M4x0.7 screw from the package.
StepTask
2
3
4
Cut the cable to the desired length. The cable length must facilitate proper operation of the fault interrupt circuits.
Dell Networking recommends using of the shortest cable route allowable.
Attach the one-hole lug to the switch using the supplied 10-32 screw with the captive internal tooth lock washer.
Torque the screw to 20 in-lbs.
Attach the other end of the ground cable to a suitable ground point. The rack installation ears are not a suitable
grounding point.
Installing an AC or DC Power Supply
The S6000 supports two hot-swappable PSUs with integrated fans that provide cooling for the switch.
The S6000 supports AC and DC power supplies with two air -flow directions (I/O to PSU or PSU to I/O).
Two PSUs are required for full redundancy, but the switch will operate with a single PSU.
NOTE: S6000 ships with two PSUs. However, it is possible to run the unit with a single PSU. If you use a
single PSU, install a blank plate in the other PSU slot. Dell Networking recommends using power supply 1
(PSU1) as the blank plate slot.
The PSUs are field replaceable. When running with full redundancy (two power supplies installed and
running), you can remove and replace one PSU while the other PSU is running without disrupting traffic.
The S6000 does not support mixing PSU types. You cannot replace an AC PSU with a DC PSU and you
cannot replace an AC-R PSU with a DC-R PSU.
WARNING: ESD damage can occur if components are mishandled. Always wear an ESD-preventive wrist or
heel ground strap when handling the S6000 and its components.
CAUTION: To prevent electrical shock, ensure the S6000 is grounded properly. If you do not ground your
equipment correctly, excessive emissions may result. Use a qualified electrician to ensure the power cables
meet your local electrical requirements.
Figure 4-7. S6000 Power Supply
1 - PSU 0
3 - PSU 1
NOTE: The PSU slides into the slot smoothly. Do not force a PSU into a slot as this may damage the PSU or
the S6000 switch.
NOTE: Ensure that the PSU is correctly installed. When the PSU is correctly installed, the power connector is
on the right side of the PSU and the status LED is at the bottom of the PSU.
Install the S6000|29
To install an AC or DC power supply, follow these steps:
StepTask
1
2
3
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Remove the PSU slot cover from the S6000 (PSU side of switch), either of the two PSU slots may be selected.
Remove the PSU from the electrostatic bag.
Insert the PSU into the switch PSU slot (insert the PSU-exposed PCB edge connector first). The PSU slot is keyed
such that the PSU can only be fully inserted in one orientation.
1 - PSU1
2 - Slot 1
When you install the PSU correctly it should snap into place and be flush with the back of the switch.
4
Plug in the appropriate cord (AC 3 prong or DC wiring) from the switch PSU to the external power source (either
AC wall outlet or DC rack bus bar).
5
If you have a redundant PSU (2nd PSU), repeat steps 1 through 5 above using the 2nd PSU slot on the S6000
switch.
NOTE: The switch powers up as soon as the cables are connected between the power supply and the power
source.
30|Install the S6000
Installing QSFP+ Optics
The S6000 has 32 40Gbps QSFP+ optical ports.
WARNING: ESD damage can occur if components are mishandled. Always wear an ESD-preventive wrist or
heel ground strap when handling the S6000 and its components.
WARNING: When working with optical fibers, follow all warning labels and always wear eye protection. Never
look directly into the end of a terminated or unterminated fiber or connector, which may cause eye damage.
To install QSFP+ optics into an open port, follow these steps:
1 Position the optic so it is in the correct position. The optic has a key that prevents it from being
inserted incorrectly.
2 Insert the optic into the port until it gently snaps into place.
LR4 optics can be installed only on top row front end ports 4, 12, 20, 28, 36, 44, 52, 60, 68, 76, 84, 92,
100, 108, 116, and 124.
NOTE: Both rows of QSFP+ ports require that you insert the 40G optics with the tabs facing up.
Remove QSFP+ Optics
Remove an optic by pushing the tab on the optic and sliding the optic from the port.
When removing optics with direct attach cables (DACs) from the port, pull the release tab firmly and
steadily . Prior to pulling the release tab, you may need to gently push the optic into the port to ensure it is
seated properly. Do not jerk or tug repeatedly on the tab.
Split QSFP+ Ports to SFP+ Ports
The S6000 supports splitting a single 40G QSFP+ port into four 10G SFP+ ports using one of the
supported breakout cables.
For example:
stack-unit stack-unit port number portmode quad
•
stack-unit
number
•
: Enter the stack member unit identifier of the stack member to reset. The range is from 0 to 5.
: Enter the port number of the 40G port to be split. The range is from 0 to 124.
Important Points to Know:
•The quad port must be in a default configuration before you can split it into four 10G ports. The 40G
port is lost in the configuration when you split the port, so be sure that the port is also removed from
other L2/L3 feature configurations.
•For the split-port change to take effect, you must reload the switch after issuing the command write
memory.
Install the S6000|31
Power Up the S6000 Switch
Supply power to the S6000 after it is mounted in a rack or cabinet.
Dell Networking recommends re-inspecting your switch prior to powering up. Verify that the:
•equipment is properly secured to the rack and properly grounded.
•equipment rack is properly mounted and grounded.
•ambient temperature around the unit (which may be higher than the room temperature) is within the
limits specified for the S6000.
•airflow around the S6000 unit is sufficient.
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•input circuits are correctly sized for the loads and that you are using sufficient over-current protection
devices.
•protective covers on the S6000 are in place.
•blank panels are installed over all openings in the S6000 switch that would have contained optional
modules.
Power Up Sequence
When the switch powers up, the fans immediately come on at high speed. The fan speed slows as the
switch continues to boot up.
The PWR LED blinks until the boot-up sequence is complete. When boot up is complete, the PWR LED
becomes steadily lit.
32|Install the S6000
5
Power Supplies
The S6000 supports two hot-swappable PSUs with integrated fans that provide cooling for the switch.
The S6000 supports AC and DC power supplies with two air-flow directions (I/O to PSU and PSU to I/
O). Two PSUs are required for full redundancy, but the switch will operate with a single PSU.
NOTE: If you use a single PSU, install a blank plate in the other PSU slot. Dell Networking recommends
using power supply 1 (PSU1) as the blank plate slot.
The PSUs are field replaceable. When running with full redundancy (two power supplies installed and
running), you can remove and replace one PSU without disrupting traffic.
The S6000 does not support mixing PSU types. You cannot replace an AC PSU with a DC PSU and you
cannot replace an AC-R PSU with a DC-R PSU.
WARNING: ESD damage can occur if components are mishandled. Always wear an ESD-preventive wrist or
heel ground strap when handling the S6000 and its components.
CAUTION: To prevent electrical shock, ensure the S6000 is grounded properly. If you do not ground your
equipment correctly, excessive emissions may result. Use a qualified electrician to ensure the power cables
meet your local electrical requirements.
Components
The following power supply options are available for the S6000:
•AC power supply with integrated fan
•AC power supply with integrated reverse flow fan
•DC power supply with integrated fan
•DC power supply with integrated reverse flow fan
Power supply 0 (PSU0) is on the left side of the switch; power supply 1 (PSU1) is on the right side of the
switch.
Figure 5-1. S6000 with PSU
1 - PSU 0
2 - Fan Modules 0-2
3 - PSU 1
Power Supplies|33
The PSUs are in a single piece with the PSU fans (see
Figure 5-1
). You can replace the fan trays
individually , but you cannot replace the fans that are integrated in the PSUs—if the fans integrated in the
PSU fail, you must replace the entire PSU. For fan tray replacement procedures, refer to
WARNING: Prevent exposure and contact with hazardous voltages. Do not attempt to operate this switch with
the safety cover removed.
CAUTION: Remove the power cable from the PSU prior to removing the PSU. Also, do not connect the power
cable before you insert the PSU in the switch.
CAUTION: The DC PSU comes with a 6-8 inch power cord with a snap-in plug that attaches to the DC power
supply and screw terminals that attach to the main power. To ensure sufficient room, Dell Networking
recommends using a longer cable.
CAUTION: The power supply is marked + 48V -. Connect the + (plus sign) to the red cable on the 6-8 inch
www.dell.com | support.dell.com
cord; connect the - (minus sign) to the black cable on the 6-8 inch cord. BE SURE TO connect the RED cable
to RETURN and the BLACK cable to -48V.
NOTE: To comply with the GR-1089 Lightning Criteria for Equipment Interfacing with AC Power Ports, use an
external SPD at the AC input of the router.
Chapter 6, Fans
Installing an AC or DC Power Supply
To install an AC or DC power supply, follow these steps:
NOTE: The PSU slides into the slot smoothly. Do not force a PSU into a slot as this may damage the PSU or
the S6000 switch.
.
NOTE: Ensure that you correctly install the PSU. When you install the PSU correctly, the power connector is
on the left side of the PSU and the status LED is at the bottom of the PSU.
NOTE: If you use a single PSU, install a blank plate in the other PSU slot. Dell Networking recommends
using power supply 1 (PSU1) as the blank plate slot.
StepTask
1
2
3
Remove the PSU slot cover from the S6000 (the PSU side of switch). You may select either of the two PSU slots.
Remove the PSU from the electro-static bag.
Insert the PSU into the switch PSU slot (insert the PSU exposed PCB edge connector first).
The PSU slot is keyed such that the PSU can only be fully inserted in one orientation.
1 - PSU1
2 - Slot 1
When you install the PSU correctly, it snaps into place and is flushed with the back of the switch.
34|Power Supplies
StepTask
4
5
Plug in the appropriate cord (AC 3 prong or DC wiring) from the switch PSU to the external power source (either an AC wall
outlet or a DC rack bus bar).
If you have a redundant PSU (a second PSU), repeat steps 1 through 4 above using the second PSU slot on the S6000 switch.
NOTE: The S6000 powers up as soon as the cables are connected between the power supply and
the power source.
Replacing an AC or DC Power Supply
Caution: Disconnect power cord before removing power supplies and disconnect all power cords before
servicing.
NOTE: The PSU slides into the slot smoothly. Do not force a PSU into a slot as this may damage the PSU or
the S6000 switch.
NOTE: If a PSU fails, you must completely replace it. There are no field servicable components in the PSU. To
request a hardware replacement, refer to
NOTE: If you use a single PSU, install a blank plate in the other PSU slot. Dell Networking recommends using
power supply 1 (PSU1) as the blank plate slot.
To replace an AC or DC power supply, follow these steps:
StepTask
1Disconnect the power cable from the PSU.
2Use the grab handle to slide the PSU out of the power supply bay.
3Use the grab handle on the replacement PSU to slide the PSU into the power supply bay.
4Attach the power cord to the replacement PSU.
WARNING: The S6000 powers up as soon as the cables are connected between the power supply
and the power source.
Chapter 9, Technical Support
.
Connecting a DC Power Supply to the Power Source
Each DC powered S6000 comes with a set containing a pre-wired (3-inch 8AWG) power supply
connector and a four-screw wiring block. One set is provided for each DC PSU (See
Figure 5-2
Power Supplies|35
).
Figure 5-2. DC Power Connector and Wiring Block
Screws
www.dell.com | support.dell.com
Wiring Block
Power Connector
To connect a S6000 DC PSU to the site’s DC power source, follow these steps:
StepTask
1Strip 1/2” of insulation from each of the power connector’s wires (red and black, See
2Insert each of the power connector’s bare wire lengths into the wiring block (See
Figure 5-2
Figure 5-2
).
). Red into one hole
and black into the other hole.
3 Use a flat-blade screwdriver to tighten the screws, which secures the bare wires into the wiring block.
4Secure the site’s DC power source wires to the other side of the wiring block.
WARNING: Make sure not to cross the wires—In the wiring block, red should align with red and
black should align with black (See
5Insert the DC power connector into the power socket of the S6000 DC PSU. Make sure that you feel the connector
Figure 5-2
).
pins firmly seat and you hear the click of the power connector’s left and right levered clamps lock into place.
WARNING: Never try to force the power connector into or out of the DC PSU power socket.
Removing Power Connector from an S6000 DC Power Supply
To remove the power connector from an S6000 DC PSU, squeeze together the levers on both sides of the
connector. Doing so disengages the power connector’s clamps. While continuing to squeeze, pull the
power connector from the DC PSU socket.
36|Power Supplies
6
Fans
The S6000 comes from the factory with two PSUs and three fan modules installed in the switch (see
Figure 6-1
done as part of the factory install based on SKU type.
•AC PSU with fan airflow from I/O to PSU
•AC PSU with fan airflow from PSU to I/O
•DC PSU with fan airflow from I/O to PSU
•DC PSU with fan airflow from PSU to I/O
All fans and PSUs in a configuration must be in the same airflow direction. Should a mixed airflow
configuration happen, the software notifies you of the invalid configuration.
The S6000 supports three fan modules with airflow directions from the I/O to the utility or the utility to
the
I/O.
). The S6000 has SKUs that support the following configurations. Installation of the fans is
Environmental factors can decrease the amount of time required between fan replacements. Check the
environmental factors regularly. An increase in temperature and/or particulate matter in the air might
affect performance (for example, new equipment installation).
CAUTION: Check the fans at six-month intervals and replace them as necessary. Regularly monitor the
speeds of the cooling fans in order to accurately determine replacement intervals.
Components
•S6000 Fan module
•S6000 Fan module - Reverse flow
Figure 6-1. S6000 Fan Modules and PSU
1 - PSU 0
2 - Fan Modules 0-2
Fans|37
3 - PSU 1
Installing a Fan Module
CAUTION: DO NOT mix airflow directions. All fans must use the same airflow direction (reverse or normal). If the
airflows are mismatched, an error message appears and the system shuts down.
00:02:19:%S6000:0%CHMGR-2-PSU_TYPE_AIRFLOW_MISMATCH: Mismatching PSU airflow
detected. Unit 0 shall get shutdown in next 60 seconds if mismatch not
rectified.
00:02:19:%STKUNIT0-M:CP%CHMGR-1-PSU_AIRFLOW_COMBO_MISMATCH: Major alarm:
Mismatching PSU airflow detected in unit 0
The fan modules in the S6000 are field replaceable. Module slot 0 is on the left side of the switch; module
www.dell.com | support.dell.com
slot 2 is on the right side of the switch.
To install a fan module, follow these steps:
StepTask
1Take the fan module out of the shipping box.
2Use the grab handle to slide the fan module into the bay.
Replacing a Fan Module
To replace a fan module, follow these steps:
StepTask
CAUTION: You must complete steps 1 and 2 within one minute or the system powers down.
1Use the grab handle to slide the fan module out of the bay.
2Use the grab handle on the replacement module to slide it into the bay.
38|Fans
7
Management Ports
Besides the 10 Gigabit and 40 Gigabit switch ports, the S6000 provides several ports for management and
storage.
Accessing the RS-232 Console Port
NOTE: Before starting this procedure, be sure that your PC has a 9-pin serial port and that you have a
terminal emulation program already installed and running on the PC.
NOTE: If your PC’s serial port cannot accept a female DB-9 connector, acquire a DB-9 male-to-male adaptor .
The RS-232 console port is located (and labeled) on the I/O-side of the S6000 switch (see
Figure 7-1. Location of Console Port
1 - RS-232 console port
Figure 7-1
).
To access the console port, follow these steps:
StepTask
1Install the provided RJ-45 connector side of the provided copper cable into the S6000 console port.
2Install the DB-9 female side of the provided copper cable into your PC’s serial port (or into other DTE terminal
server hardware that you intend to use).
Management Ports|39
StepTask (continued)
3Keep the default terminal settings on the S6000 console as follows:
• 9600 baud rate
• No parity
• 8 data bits
• 1 stop bit
• No flow control
Accessing the USB-B Console Port
The terminal settings are the same for the USB-B port and the console port:
www.dell.com | support.dell.com
•9600 baud rate
•No parity
•8 data bits
•1 stop bit
•No flow control
When you connect the USB-B port, it becomes the primary connection and, when the switch is
connected, it sends all messages to the USB-B port.
Figure 7-2. USB-B Console Port Connector
1 - USB-B port
2 - USB-A port
40|Management Ports
NOTE: Before starting this procedure, be sure you have a terminal emulation program already installed on
your PC. You will need to install appropriate drivers to support the USB-B port. For assistance, contact Dell
Networking Technical Support.
To access the USB-B console port, follow these steps:
StepTask
1Power on the PC (Dell Networking recommends using the XP operating system).
2Connect the USB-A end of cable into an available USB port on the PC.
3Connect the USB-B end of cable into the USB-B console port on the S6000.
4Power on the S6000.
5Install the necessary USB device drivers (you will need an internet connection).
For assistance, contact Dell Networking Technical Support.
6Open your terminal software emulation program to access the S6000.
7Keep the default terminal settings on the S6000 console as follows:
• 9600 baud rate
• No parity
• 8 data bits
• 1 stop bit
• No flow control
The CLI prompt appears (Dell>_) when you are connected to the S6000.
Default Configuration
A version of Dell Networking OS is pre-loaded onto the S6000 switch; however, the switch is not
configured when you power it up for the first time (except for the default host name, which is
must configure the switch using the CLI.
Dell). Y ou
Management Ports|41
www.dell.com | support.dell.com
42|Management Ports
Specifications
This chapter contains the following sections:
•Switch Physical Design
•Environmental Parameters
•Power Requirements
•IEEE Standards
•Agency Compliance
Caution: Operate the product at an ambient temperature not higher than 40°C.Lithium Battery Caution: There is a danger of explosion if the battery is incorrectly replaced. Replace
only with same or equivalent type. Dispose of the batteries according to the manufacturer's instructions.
Operating temperature32° to 113°F (0° to 45°C)
Operating humidity5 to 90% (RH), non-condensing
Storage temperature–40° to 158°F (–40° to 70°C)
Storage humidity5 to 95% (RH), non-condensing
Maximum thermal output419.7 BTU/hr
Specifications|43
Power Requirements
The following tables represent the PSU’s capabilities and do not represent the S6000’s operation.
AC Input Specification
ParameterSpecifications
Power supply100–240 VAC 50/60 Hz
Maximum current draw per system2.9 A @ 280 watts/100vac
1.4 A @ 280 watts/200vac
Maximum power consumption286 Watts
ReliabilityMTBF 355,178 hours
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DC Input Specification.
min/max input voltage range−40.5V /−48V/ −60V
input power at full load−40.5V/970W −48V/930W −60V/
950W (without fan)
−40.5V/980W −48V/940W −60V/
960W (with fan)
input current at full load−40.5V/23.8A −48V/19.0A −60V/
15.6A (without fan)
−40.5V/24A −48V/19.2A −60V/
16.0A (with fan)
Start up VDC39.0+/−1.5V
Start off VDC37.5+/−1.5V
IEEE Standards
The S6000 switch complies with the following IEEE standards:
•802.1AB LLDP
•802.1ag Connectivity fault Management
•802.1D Bridging, STP
•802.1p L2 Prioritization
•802.1Q VLAN Tagging, Double VLAN Tagging, GVRP
•802.1s MSTP
•802.1w RSTP
•802.3ab Gigabit Ethernet (1000BASE-T)
•802.3ac Frame Extensions for VLAN Tagging
•802.3ad Link Aggregation with LACP
•802.3ae 10 Gigabit Ethernet (10GBASE-X)
44|Specifications
•802.3ba 40 Gigabit Ethernet (40GBase-SR4, 40GBase-CR4) on optical ports
•802.3u Fast Ethernet (100BASE-TX)
•802.3x Flow Control
•802.3z Gigabit Ethernet (1000BASE-X)
•ANSI/TIA-1057 (LLDP-MED)
•Dell Networking (PVST+)
•MTU (12,000 bytes)
Agency Compliance
Network Equipment Building Switch (NEBS) Compliance
•Use shielded cables for ports 0 - 31. Ground the shields at both ends.
•Use only reverse airflow configurations in a NEBS-compliant installation.
•Fit the power supplies and fan modules with filter kits. Replace the fan filters on a regular basis.
•Use this equipment with an external, second-level 6kV lightning surge protective device (SPD) at the
AC input of the building.
•Use a SPD with the AC power connections in order to protect the AC power supplies from damage from
excessive power line surges.
•In order to comply with the GR-1089 Lightning Criteria for Equipment Interfacing with AC Power
Ports, use a SPD at the AC input of the router.
WARNING: ESD damage can occur if components are mishandled. Always wear an ESD-preventive wrist or
heel ground strap when handling the S6000 and its components.
USA Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant
to Part 15 of the FCC rules. These limits are designated to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy. If it is not installed and used in accordance to the
instructions, it may cause harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference, in which case users will be required to take
whatever measures necessary to correct the interference at their own expense.
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission
limits. Dell Networking is not responsible for any radio or television interference caused by using other
than recommended cables and connectors or by unauthorized changes or modifications in the equipment.
Unauthorized changes or modification could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Specifications|45
Canadian Department of Communication Statement
European Union EMC Directive Conformance Statement
This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on
the approximation of the laws of the Member States relating to electromagnetic compatibility. Force 10
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Networks can not accept responsibility for any failure to satisfy the protection requirements resulting
from a non-recommended modification of this product, including the fitting of non-Dell Networking
option cards.
This product has been tested and found to comply with the limits for Class A Information Technology
Equipment according to CISPR 22/European Standard EN 55022. The limits for Class A equipment were
derived for commercial and industrial environments to provide reasonable protection against interference
with licensed communication equipment.
WARNING: This is a Class A product. In a domestic environment, this device may cause radio interference, in
which case, you may be required to take adequate measures.
VORSICHT: Trennen Sie vor dem Entfernen des Netzteils das Netzstromkabel.
VORSICHT: Trennen Sie vor der Aufnahme von Wartungsarbeiten alle Stromkabel.
Anmerkung:
Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz
vorgesehen.
VORSICHT:
Gleit-/schienengeführte Geräte sollen nicht als Regal oder Arbeitsfläche verwendet werden.
Japan: VCCI Compliance for Class A Equipment
This is Class A product based on the standard of the Voluntary Control Council For Interference by
Information Technology Equipment (VCCI). If this equipment is used in a domestic environment, radio
disturbance may arise. When such trouble occurs, the user may be required to take corrective actions.
WARNING: Use the AC power cords with Dell Networking equipment only. Do not use Dell Networking AC
power cords with any unauthorized hardware.
46|Specifications
Korean Certification of Compliance
Korean Package Label
Safety Standards and Compliance Agency Certifications
•CUS UL 60950-1, 2nd Edition
•CSA 60950-1-03, 2nd Edition
•EN 60950-1:2006 +A1:2010+A11:2009 +A12:2011/IEC 60950-1:2005 EN 62311:2008
•EN 60825-1, 1st Edition
•EN 60825-1 Safety of Laser Products—Part 1: Equipment Classification Requirements and User’s
Guide
•EN 60825-2 Safety of Laser Products—Part 2: Safety of Optical Fibre Communication Systems
•FDA Regulation 21CFR 1040.10 and 1040.11
•IEC 60950-1, 2nd Ed, including all National Deviations and Group Differences
Specifications|47
Electromagnetic Compatibility (EMC)
Emissions
•International: CISPR 22: 2006, Class A
•Australia/New Zealand: AS/NZS CISPR 22:2009, Class A
•Canada: ICES-003, Issue-4, Class A
•Europe: EN55022 2006 (CISPR 22: 2006), Class A
•Japan: V3/2012.04 Class A
•USA: FCC CFR47 Part 15, Subpart B, Class A
Immunity
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•EN300 386 V1.4.1:2008 EMC for Network Equipment
•EN 55022:2006 +A1:2007/CISPR 22:2009 (Class A)
•EN 55024:1998 +A1:2001 +A2:2003
•EN 61000-3-2:2006 +A2:2009
•EN 61000-3-3:2008
•EN 61000-4-2 ESD
•EN 61000-4-3 Radiated Immunity
•EN 61000-4-4 EFT
•EN 61000-4-5 Surge
•EN 61000-4-6 Low Frequency Conducted Immunity
•EN 300 386 V1.4.1:2008
•RoHS: Directive 2011/65/EU
Product Recycling and Disposal
Recycle or discard this system according to applicable local and national regulations. Dell Networking
encourages owners of information technology (IT) equipment to responsibly recycle their equipment
when it is no longer needed. Dell Networking offers a variety of product return programs and services in
several countries to assist equipment owners in recycling their IT products.
Waste Electrical and Electronic Equipment (WEEE) Directive for Recovery, Recycle and Reuse of IT and
Telecommunications Products
Dell Networking switches are labeled in accordance with European Directive 2002/96/EC concerning
waste electrical and electronic equipment (WEEE). The Directive determines the framework for the
return and recycling of used appliances as applicable throughout the European Union. This label is
applied to various products to indicate that the product is not to be thrown away, but rather reclaimed
upon end of life per this Directive.
48|Specifications
Figure 8-1. The European WEEE symbol
In accordance with the European WEEE Directive, electrical and electronic equipment (EEE) is to be
collected separately and to be reused, recycled, or recovered at end of life. Users of EEE with the WEEE
marking per Annex IV of the WEEE Directive, as shown above, must not dispose of end of life EEE as
unsorted municipal waste, but use the collection framework available to customers for the return,
recycling and recovery of WEEE. Customer participation is important to minimize any potential effects
of EEE on the environment and human health due to the potential presence of hazardous substances in
EEE.
Dell Networking products, which fall within the scope of the WEEE, are labeled with the crossed-out
wheelie-bin symbol, as shown above, as required by WEEE.
For information on Dell Networking product recycling offerings, see the WEEE Recycling instructions
on iSupport.
For more information, contact the Dell Networking Technical Assistance Center (TAC) (see
the T echnical Assistance Center
).
Contacting
Specifications|49
www.dell.com | support.dell.com
50|Specifications
9
Technical Support
This chapter contains the following sections:
•The iSupport Website
•Contacting the Technical Assistance Center
•Requesting a Hardware Replacement
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Networking
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Networking products, access to software upgrades and patches, and open and
manage your technical assistance center (TAC) cases. Dell iSupport provides integrated, secure access to
these services.
Accessing iSupport Services
The URL for iSupport is
services.
To request a userid and password, follow these steps:
StepTask
1On the Dell Networking Support page, click the Account Request link.
2Fill out the User Account Request form and click Send. You will receive your userid and password by E-mail.
3To access iSupport services, click the LOGIN link and enter your userid and password.
http://support.dell.com/.
You must have a userid and password to access iSupport
Technical Support|51
Contacting the Technical Assistance Center
How to Contact Dell
Networking TAC
Information to Submit When
Opening a Support Case
Log in to iSupport at
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Symptom description
• Screen shots showing the symptom, including any error messages. This can include:
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Managing Y our Case
Log in to iSupport and select the Service Request tab to view all open cases and Return
Materials Authorizations (RMAs).
Downloading Software
Updates
Technical Documentation
Log in to iSupport and select the Software Center tab.
Log in to iSupport and select the Documents tab. You can access this page without logging
in using the Documentation link on the iSupport page.
• Output from the show tech-support [non-paged] command (This report is very long
so set the storage buffer in your terminal program to high.)
• Output from the show logging eventlog [unit] command, where unit is the stack ID of
the member unit that experienced the failure (This report is included as a section in the
output of the show tech-support [non-paged] command.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if you use one
http://support.dell.com/.
52|Technical Support
Requesting a Hardware Replacement
To request replacement hardware, follow these steps:
StepTask
1Determine the part number and serial number of the component. To list the numbers for all components installed in
the switch, use the show hardware command.
2Request an RMA number from TAC by opening a support case. Open a support case by:
• Using the Create Service Request form on the iSupport page (see
• Contacting Dell Networking directly by E-mail or by phone (see
Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and E-mail address.
• Shipping address for the replacement component, including a contact name, phone number, and E-mail address.
• A description of the failure, including log messages. This can include:
– Output from the show tech-support [non-paged] command (This report is very long so set the storage buffer in
your terminal program to high.)
– Output from the show logging eventlog [unit] command, where unit is the stack ID of the member unit that
experienced the failure (This report is included as a section in the output of show tech-support [non-paged]
command.)
– Console captures showing the error messages
– Console captures showing the troubleshooting steps taken
– Saved messages to a syslog server, if you use one
Contacting the Technical Assistance Center
Contacting the Technical Assistance Center
).
).
Technical Support|53
www.dell.com | support.dell.com
54|Technical Support
Printed in the U.S.A.
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