Dell PowerEdge E05S, PowerEdge E05S001, PowerEdge R815 Owner's Manual

Dell™ PowerEdge™ R815

Hardware Owner’s

Manual

Regulatory Model: E05S
Regulatory Type: E05S001

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of

your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if

instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal

injury, or death.

____________________

Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries;

Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.

Regulatory Model: E05S
Regulatory Type: E05S001

February 2010 Rev. A00

Contents

1 About Your System. . . . . . . . . . . . . . . . . . 11

Accessing System Features During Startup. . . . . . . 11

Front-Panel Features and Indicators

LCD Panel Features

Home Screen

Setup Menu

View Menu

Hard-Drive Indicator Patterns

. . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . 17

Back-Panel Features and Indicators

. . . . . . . . . . 12

. . . . . . . . . . 18

Guidelines for Connecting External Devices

NIC Indicator Codes

Power Indicator Codes

LCD Status Messages

Viewing Status Messages

. . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . 21

. . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . 22

. . . . . . 20

System Messages

Warning Messages

Diagnostics Messages

Alert Messages

Removing LCD Status Messages

. . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . 23

Contents 3

Other Information You May Need . . . . . . . . . . . . 51

2 Using the System Setup Program and

UEFI Boot Manager

. . . . . . . . . . . . . . . . . 53

Choosing the System Boot Mode . . . . . . . . . . . . 53

Entering the System Setup Program

Responding to Error Messages

. . . . . . . . . . . 54

. . . . . . . . . . . 54

Using the System Setup Program Navigation
Keys

. . . . . . . . . . . . . . . . . . . . . . . . . 54

System Setup Options

Main Screen

Memory Settings Screen

Processor Settings Screen

SATA Settings Screen

Boot Settings Screen

Integrated Devices Screen

PCI IRQ Assignments Screen

. . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . 57

. . . . . . . . . . . . . 58

. . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . 60

. . . . . . . . . . . . 61

4 Contents

Serial Communication Screen

Power Management Screen

System Security Screen

Exit Screen

. . . . . . . . . . . . . . . . . . . . . 64

. . . . . . . . . . . 61

. . . . . . . . . . . . 62

. . . . . . . . . . . . . . 63

Entering the UEFI Boot Manager. . . . . . . . . . . . . 64

Using the UEFI Boot Manager Navigation

. . . . . . . . . . . . . . . . . . . . . . . . . 65

Keys

UEFI Boot Manager Screen

UEFI Boot Settings Screen

System Utilities Screen

System and Setup Password Features

Using the System Password

Using the Setup Password

. . . . . . . . . . . . . 65

. . . . . . . . . . . . . 66

. . . . . . . . . . . . . . . 66

. . . . . . . . . . 66

. . . . . . . . . . . . 67

. . . . . . . . . . . . . 69

Embedded System Management . . . . . . . . . . . . 70

iDRAC6 Configuration Utility

Entering the iDRAC6 Configuration Utility

. . . . . . . . . . . . . . 71

. . . . . 71

3 Installing System Components . . . . . . . . 73

Recommended Tools . . . . . . . . . . . . . . . . . . . 73

Inside the System

Front Bezel (Optional)

Removing the Front Bezel

Installing the Front Bezel

Opening and Closing the System

Opening the System

Closing the System

. . . . . . . . . . . . . . . . . . . . 73

. . . . . . . . . . . . . . . . . . 75

. . . . . . . . . . . . . 75

. . . . . . . . . . . . . . 75

. . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . 77

Hard Drives

Removing a Hard-Drive Blank

Installing a Hard-Drive Blank

. . . . . . . . . . . . . . . . . . . . . . . . 78

. . . . . . . . . . . 78

. . . . . . . . . . . . 79

Removing a Hard-Drive Carrier

Installing a Hard-Drive Carrier

Removing a Hard Drive From a Hard-Drive
Carrier

. . . . . . . . . . . . . . . . . . . . . . . . 82

Installing a Hard Drive Into a Hard-Drive
Carrier

Optical Drive

Removing an Optical Drive

Installing an Optical Drive

Power Supplies

Removing a Power Supply

Installing a Power Supply

. . . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . 83

. . . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . . . . . . 85

. . . . . . . . . . . . . 85

. . . . . . . . . . . . . 87

. . . . . . . . . . . 80

. . . . . . . . . . . 81

Contents 5

Removing the Power Supply Blank . . . . . . . . . 87

Installing the Power Supply Blank

Cooling Shroud

. . . . . . . . . . . . . . . . . . . . . . 88

Removing the Cooling Shroud

Installing the Cooling Shroud

Front-Chassis Assembly

System Memory

. . . . . . . . . . . . . . . . . . . . . 92

. . . . . . . . . . . . . . . . . 90

General Memory Module Installation
Guidelines

. . . . . . . . . . . . . . . . . . . . . . 93

Memory Sparing Support

Installing Memory Modules

Removing Memory Modules

Cooling Fans

Removing a Cooling Fan

Installing a Cooling Fan

. . . . . . . . . . . . . . . . . . . . . . 101

. . . . . . . . . . . . . 101

. . . . . . . . . . . . . . 103

. . . . . . . . . 87

. . . . . . . . . . . 88

. . . . . . . . . . . . 89

. . . . . . . . . . . . . . 93

. . . . . . . . . . . . . 98

. . . . . . . . . . . 100

Removing the Cooling Fan Assembly

Installing the Cooling Fan Assembly

Internal USB Memory Key

Internal NIC Hardware Key

. . . . . . . . . . . . . . . 105

. . . . . . . . . . . . . . 106

Expansion Cards and Expansion-Card Risers

Expansion Card Installation Guidelines

Installing an Expansion Card

Removing an Expansion Card

. . . . . . . . . . . 109

. . . . . . . . . . . 111

Removing Expansion-Card Riser 1

Installing Expansion-Card Riser 1

Removing Expansion-Card Riser 2

Installing Expansion-Card Riser 2

. . . . . . . 103

. . . . . . . 104

. . . . . 107

. . . . . . 107

. . . . . . . . 112

. . . . . . . . . 114

. . . . . . . . 114

. . . . . . . . . 115

Integrated Storage Controller Card . . . . . . . . . . 116

6 Contents

Removing the Integrated Storage
Controller Card

. . . . . . . . . . . . . . . . . . . 116

Installing the Integrated Storage
Controller Card

. . . . . . . . . . . . . . . . . . . 118

RAID Battery (Optional)

Removing a RAID Battery

Installing the RAID Battery

. . . . . . . . . . . . . . . . . 119

. . . . . . . . . . . . . . 119

. . . . . . . . . . . . . 120

iDRAC6 Enterprise Card (Optional)

Removing an iDRAC6 Enterprise Card

Installing an iDRAC6 Enterprise Card

VFlash Media (Optional)

. . . . . . . . . . . . . . . . . 123

Removing a VFlash Media Card

Installing a VFlash Media Card

Internal Dual SD Module (Optional)

Removing the Internal Dual SD Module

Installing the Internal Dual SD Module

Processors

. . . . . . . . . . . . . . . . . . . . . . . . 126

. . . . . . . . . . . 121

. . . . . . . 121

. . . . . . . 122

. . . . . . . . . . 123

. . . . . . . . . . . 123

. . . . . . . . . . . 124

. . . . . . 124

. . . . . . . 125

Removing a Processor

Installing a Processor

System Battery

. . . . . . . . . . . . . . . . . . . . . . 132

. . . . . . . . . . . . . . . 126

. . . . . . . . . . . . . . . 130

Replacing the System Battery

SAS Backplane

. . . . . . . . . . . . . . . . . . . . . 134

Removing the SAS Backplane

Installing the SAS Backplane

Power Distribution Board

. . . . . . . . . . . . . . . . 136

Removing the Power Distribution Board

Replacing the Power Distribution Board

Control Panel Assembly

. . . . . . . . . . . . . . . . . 140

. . . . . . . . . . . 132

. . . . . . . . . . . 134

. . . . . . . . . . . 136

. . . . . . 136

. . . . . . 139

Contents 7

Removing the Control Panel
Display Module

. . . . . . . . . . . . . . . . . . 140

Installing the Control Panel
Display Module

. . . . . . . . . . . . . . . . . . 141

Removing the Control Panel Board

Installing the Control Panel Board

System Board Assembly

. . . . . . . . . . . . . . . . 144

Removing the System Board Assembly

Installing the System Board Assembly

. . . . . . . . 143

. . . . . . . . 144

. . . . . . 145

. . . . . . 148

4 Troubleshooting Your System . . . . . . . . 151

Safety First—For You and Your System . . . . . . . . 151

Troubleshooting System Startup Failure

Troubleshooting External Connections

Troubleshooting the Video Subsystem

Troubleshooting a USB Device

. . . . . . . . . . . . 152

. . . . . . . . 151

. . . . . . . . 151

. . . . . . . . . 152

8 Contents

Troubleshooting a Serial I/O Device

Troubleshooting a NIC

. . . . . . . . . . . . . . . . . 153

Troubleshooting a Wet System

Troubleshooting a Damaged System

. . . . . . . . . . 153

. . . . . . . . . . . . . 154

. . . . . . . . . . 155

Troubleshooting the System Battery. . . . . . . . . . 156

Troubleshooting Power Supplies

Troubleshooting System Cooling Problems

Troubleshooting a Fan

Troubleshooting System Memory

. . . . . . . . . . . 157

. . . . . . 157

. . . . . . . . . . . . . . 158

. . . . . . . . . . . 159

Troubleshooting an Internal USB Key . . . . . . . . . . 162

Troubleshooting an SD Card

Troubleshooting an Optical Drive

Troubleshooting a Hard Drive

Troubleshooting a Storage Controller

Troubleshooting Expansion Cards

Troubleshooting the Processors

. . . . . . . . . . . . . . . 163

. . . . . . . . . . . . 164

. . . . . . . . . . . . . . 165

. . . . . . . . . . 166

. . . . . . . . . . . . 167

. . . . . . . . . . . . . 168

5 Running the System Diagnostics . . . . . . 171

Using Online Diagnostics . . . . . . . . . . . . . . . . 171

Embedded System Diagnostics Features

When to Use the Embedded System Diagnostics

. . . . . . . . 171

. . . . 172

Running the Embedded System Diagnostics

System Diagnostics Testing Options

Using the Custom Test Options

Selecting Devices for Testing

Selecting Diagnostics Options

Viewing Information and Results

. . . . . . . . . . 172

. . . . . . . . . . . . . 173

. . . . . . . . . . . 173

. . . . . . . . . . . 173

. . . . . . . . . . 173

. . . . . . 172

6 Jumpers and Connectors . . . . . . . . . . . 175

System Board Jumper . . . . . . . . . . . . . . . . . . 175

System Board Connectors

SAS Backplane Board Connectors

. . . . . . . . . . . . . . . . 176

. . . . . . . . . . . 179

Contents 9

Power Distribution Board Connectors. . . . . . . . . 180

Expansion-Card Riser-Board Components and
PCIe Buses

Disabling a Forgotten Password. . . . . . . . . . . . 183

. . . . . . . . . . . . . . . . . . . . . . . 181

7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 185

Contacting Dell. . . . . . . . . . . . . . . . . . . . . 185

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

10 Contents

About Your System

Accessing System Features During Startup

The following keystrokes provide access to system features during startup.

Keystroke Description

<F2> Enters the System Setup program. See "Using the System Setup

Program and UEFI Boot Manager" on page 53.

<F10> Enters System Services, which opens the Lifecycle Controller. The

Lifecycle Controller allows you to access utilities such as embedded
system diagnostics. For more information, see the Lifecycle Controller
documentation at

<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,

depending on the system's boot configuration. See "Using the System
Setup Program and UEFI Boot Manager" on page 53.

<F12> Starts PXE boot.

support.dell.com/manuals.

<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the

System Event Log (SEL) and configuration of remote access to the
system. For more information, see the iDRAC user documentation at

support.dell.com/manuals.

<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the

SAS adapter documentation at

<Ctrl><R> Enters the PERC configuration utility. For more information, see the

PERC card documentation at

<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more

information, see the documentation for your integrated NIC at

support.dell.com/manuals.

support.dell.com/manuals.

support.dell.com/manuals.

About Your System 11

Front-Panel Features and Indicators

1

2

34

67

9

10

5

8

Figure 1-1. Front-Panel Features and Indicators

Item Indicator, Button, or

Connector

1 Power-on indicator,

power button

Icon Description

The power-on indicator lights when the
system power is on.

The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.

NOTE: When powering on the system, the

video monitor can take from several
seconds to over two minutes to display an
image, depending on the amount of
memory installed in the system.

NOTE: On ACPI-compliant operating

systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.

12 About Your System

Item Indicator, Button, or

Icon Description

Connector

2 NMI button Used to troubleshoot software and

device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.

Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.

3 USB connectors (2) Connect USB devices to the system. The

ports are USB 2.0-compliant.

4 Video connector Connects a monitor to the system.

5 System identification

panel

A slide-out panel for system information
including the Express Service Tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
Space is provided for an additional label.

6 LCD menu buttons Allows you to navigate the control panel

LCD menu.

7 LCD panel Provides system ID, status information,

and system error messages.

The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.

NOTE: If the system is connected to AC

power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.

8 System identification

button

The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back blink until one of
the buttons is pushed again.

About Your System 13

Item Indicator, Button, or

4

3

2

1

Connector

Icon Description

9 Optical drive

(optional)

One optional slim-line SATA
DVD-ROM drive or DVD-RW drive.

NOTE: DVD devices are data only.

10 Hard drives Up to six 2.5 inch, external hot-

swappable SAS, SATA, or SSD hard
drives.

LCD Panel Features

The system's LCD panel provides system information and status and error
messages to signify when the system is operating correctly or when the system
needs attention. See "LCD Status Messages" on page 22 for information
about specific status codes.

The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Left, Select, or
Right button on the LCD panel. The LCD backlight remains off if LCD
messaging is turned off through the iDRAC6 utility, the LCD panel, or other
tools.

Figure 1-2. LCD Panel Features

14 About Your System

Item Buttons Description

1 Left Moves the cursor back in one-step increments.

2 Select Selects the menu item highlighted by the

cursor.

3 Right Moves the cursor forward in one-step

increments.

During message scrolling:

• Press once to increase scrolling speed.

• Press again to stop.

• Press again to return to default scrolling
speed.

• Press again to repeat the cycle.

4 System identification Turns the system ID mode on (LCD panel

flashes blue) and off.

Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than 5
seconds to enter BIOS Progress mode.

Home Screen

The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby mode, the
LCD backlight turns off after 5 minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.

To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the Home
icon.

From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.

About Your System 15

Setup Menu

NOTE: When you select an option in the Setup menu, you must confirm the option

before proceeding to the next action.

Option Description

DRAC Select DHCP or Static IP to configure the network

mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view and set the IP addresses of
DNS servers. Two separate DNS entries are available so
that a primary and secondary DNS server may be
configured.

Set error Select SEL to display LCD error messages in a format

that matches the IPMI description in the SEL. This can
be useful when trying to match an LCD message with
an SEL entry.

Select Simple to display LCD error messages in a
simplified user-friendly format. See "LCD Status
Messages" on page 22 for a list of messages in this
format.

Set home Select the default information to be displayed on the

LCD Home screen. See "View Menu" on page 17 to see
the options and option items that can be displayed by
default on the Home screen.

16 About Your System

View Menu

2

1

Option Description

DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.

Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).

MAC Displays the MAC addresses for DRAC, iSCSIn, or

NETn.

Name Displays the name of the Host, Model, or User String

for the system.

Number Displays the Asset tag or the Service tag for the system.

Power Displays the power output of the system in BTU/hr or

Watts. The display format can be configured in the Set
home submenu of the Setup menu. See "Setup Menu"
on page 16.

Temperature Displays the temperature of the system in Celsius or

Fahrenheit. The display format can be configured in the
Set home submenu of the Setup menu. See "Setup
Menu" on page 16.

Hard-Drive Indicator Patterns

1 hard-drive status indicator (green

and amber)

2 hard-drive activity indicator (green)

About Your System 17

Drive-Status Indicator Pattern (RAID Only) Condition

7

16

15 14

13

12 11

10

9

1

8

2

6

534

Blinks green two times per second Identify drive/preparing for removal

Off Drive ready for insertion or removal

NOTE: The drive status indicator remains

off until all hard drives are initialized after
system power is applied. Drives are not
ready for insertion or removal during this
time.

Blinks green, amber, and off Drive predicted failure

Blinks amber four times per second Drive failed

Blinks green slowly Drive rebuilding

Steady green Drive online

Blinks green 3 seconds, amber
3 seconds, and off 6 seconds.

Rebuild aborted

Back-Panel Features and Indicators

Figure 1-3. Back-Panel Features and Indicators

18 About Your System

Item Indicator, Button, or

Icon Description

Connector

1 PCIe slot 1 PCI Express (Generation 2) x8 link

expansion slot (24.13 cm [9.5"] length).

2 PCIe slot 2 PCI Express (Generation 2) x4 link

expansion slot (low-profile 24.13 cm
[9.5"] maximum length, with a standard
height bracket).

3 PCIe slot 3 PCI Express (Generation 2) x8 link

expansion slot (low-profile 24.13 cm
[9.5"] length).

4 PCIe slot 4 PCI Express (Generation 2) x8 link

expansion slot (low-profile 24.13 cm
[9.5"] length).

5 PCIe slot 5 PCI Express (Generation 2) x8 link

expansion slot (24.13 cm [9.5"] length).

6 PCIe slot 6 PCI Express (Generation 2) x8 link

expansion slot (24.13 cm [9.5"] length).

7 Power supplies (2) 1100 W power supplies.

8 System identification

button

The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back blink until one of
the buttons is pushed again.

9 System status

indicator

Lights blue during normal system
operation.

Lights amber when the system needs
attention due to a problem.

10 System identification

connector

Connects the optional system status
indicator assembly through the optional
cable management arm.

11 Ethernet connectors

Integrated 10/100/1000 NIC connectors.

(4)

About Your System 19

Item Indicator, Button, or

1

2

Connector

12 USB connectors (4) Connect USB devices to the system. The

13 Video connector Connects a monitor to the system.

14 Serial connector Connects a serial device to the system.

Icon Description

ports are USB 2.0-compliant.

15 VFlash media slot

(optional)

16 iDRAC6 Enterprise

port (optional)

Connects an external SD memory card
for the optional iDRAC6 Enterprise
card.

Dedicated management port for the
optional iDRAC6 Enterprise card.

Guidelines for Connecting External Devices

• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).

• Ensure that the appropriate driver for the attached device has been
installed on the system.

• If it is necessary to enable ports on your system, see

Setup Program and UEFI Boot Manager

" on page 53

"Using the System

.

NIC Indicator Codes

1 link indicator 2 activity indicator

20 About Your System

Indicator Indicator Code

Link and activity
indicators are off

Link indicator is green The NIC is connected to a valid network link at

Link indicator is amber The NIC is connected to a valid network link at 10 or

Activity indicator is
green blinking

The NIC is not connected to the network.

1000 Mbps.

100 Mbps.

Network data is being sent or received.

Power Indicator Codes

The power supplies have indicators that show whether power is present or
whether a power fault has occurred.

• Not lit—AC power is not connected.

• Green—In standby mode, a green light indicates that a valid AC source is
connected to the power supply and that the power supply is operational.
When the system is on, a green light also indicates that the power supply is
providing DC power to the system.

• Amber—Indicates a problem with the power supply.

About Your System 21

Figure 1-4. Power Supply Status Indicator

1

1 power supply status indicator

LCD Status Messages

The LCD messages consist of brief text messages that refer to events recorded
in the System Event Log (SEL). For information on the SEL and configuring
system management settings, see the systems management software
documentation.

NOTE: If your system fails to boot, press the System ID button for at least 5 seconds

until an error code appears on the LCD. Record the code, then see "Getting Help" on
page 185.

Viewing Status Messages

If a system error occurs, the LCD screen turns amber. Press the Select button
to view the list of errors or status messages. Press the left and right buttons to
highlight an error number, and press Select to view the error.

22 About Your System

Removing LCD Status Messages

For faults associated with sensors, such as temperature, voltage, fans, and so
on, the LCD message is automatically removed when that sensor returns to a
normal state. For other faults, you must take action to remove the message
from the display:

• Clear the SEL—You can perform this task remotely, but you will lose the
event history for the system.

• Power cycle—Turn off the system and disconnect it from the electrical
outlet; wait approximately 10 seconds, reconnect the power cable, and
restart the system.

NOTE: The following LCD status messages are displayed in the Simple format. See

"Setup Menu" on page 16 to select the format in which the messages are displayed.

Table 1-1. LCD Status Messages

Code Text Causes Corrective Actions

E1000 Failsafe

voltage
error.
Contact
support.

E1114 Ambient Temp

exceeds
allowed
range.

E1116 Memory

disabled,
temp above
range. Power
cycle AC.

Check the system event log
for critical failure events.

Ambient temperature
reached a point outside the
allowed range.

Memory exceeded allowable
temperature and has been
disabled to prevent damage
to the components.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

See "Troubleshooting
System Cooling
Problems" on page 157.

Remove AC power to the
system for 10 seconds and
restart the system.

See "Troubleshooting
System Cooling
Problems" on page 157. If
the problem persists, see
"Getting Help" on
page 185.

About Your System 23

Code Text Causes Corrective Actions

E1119 Chipset #

temp out of
range. Check
motherboard
heatsinks.

E1210 Motherboard

battery
failure.
Check
battery.

E1211 RAID

Controller
battery
failure.
Check
battery.

E1216 3.3V

Regulator
failure.
Reseat PCIe
cards.

Chipset temperature
reached a point outside the
allowed range.

CMOS battery is missing or
the voltage is outside the
allowable range.

RAID battery is either
missing, bad, or unable to
recharge due to thermal
issues.

3.3 V voltage regulator
failed.

See "Troubleshooting
System Cooling
Problems" on page 157.

See "Troubleshooting the
System Battery" on
page 156.

Reseat the RAID battery
connector. See "Internal
Dual SD Module
(Optional)" on page 123
and "Troubleshooting
System Cooling
Problems" on page 157.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.

E1219 Disk

Backplane
power
failure.
Check BP
power cable.

E122C CPU Power

Fault. Power
cycle AC.

24 About Your System

Storage backplane voltage
regulator failed.

A power fault was detected
when powering up the
processor(s).

Remove and reconnect
the backplane power
cable.
If the problem persists,
see "Getting Help" on
page 185.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

Code Text Causes Corrective Actions

E122D Memory

Regulator #
Failed.
Reseat DIMMs.

E122E On-board

regulator
failed. Call
support.

E1243 CPU # VCORE

Regulator
failure.
Contact
Support.

E1310 Fan ## RPM

exceeding
range. Check
fan.

One of the memory voltage
regulators failed.

One of the on-board voltage
regulators failed.

Processor voltage regulator
failed.

RPM of specified fan is
outside the intended
operating range.

Reseat the memory
modules. See
"Troubleshooting System
Memory" on page 159.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

Reseat the processor. See
"Troubleshooting the
Processors" on page 168.

If the problem persists,
see "Getting Help" on
page 185.

See "Troubleshooting
System Cooling
Problems" on page 157.

E1313 Fan

redundancy
lost. Check
fans.

E1314 Critical

system
cooling loss.
Check fans.

E1410 System Fatal

Error
detected.

The system is no longer fan
redundant. Another fan
failure would put the system
at risk of over-heating.

All fans have been removed
from the system.

A fatal system error
detected.

About Your System 25

Check LCD for additional
scrolling messages. See
"Troubleshooting a Fan"
on page 158.

Ensure that the fans are
properly installed. See
"Troubleshooting a Fan"
on page 158.

Check LCD for additional
scrolling messages.
Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

Code Text Causes Corrective Actions

E1414 CPU # temp

exceeding
range. Check
CPU heatsink.

E1418 CPU # not

detected.
Check CPU is
seated
properly.

E141C Unsupported

CPU
configuration
. Check CPU
or BIOS
revision.

Specified processor is out of
acceptable temperature
range.

Specified processor is
missing or bad and the
system is in an unsupported
configuration.

Processors are in an
unsupported configuration.

Ensure that the processor
heat sinks are properly
installed. See
"Troubleshooting the
Processors" on page 168
and "Troubleshooting
System Cooling
Problems" on page 157.

Ensure that the specified
processor is properly
installed. See
"Troubleshooting the
Processors" on page 168.

Ensure that your
processors match and
conform to the type
described in the processor
technical specifications
outlined in your system’s
Getting Started Guide.

E141F CPU #

protocol
error. Power
cycle AC.

E1420 CPU Bus

parity error.
Power cycle
AC.

The system BIOS reported a
processor protocol error.

The system BIOS reported a
processor bus parity error.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

26 About Your System

Code Text Causes Corrective Actions

E1421 CPU #

initialization
error. Power
cycle AC.

E1422 CPU # machine

check error.
Power cycle
AC.

E1610 Power Supply

# (#### W)
missing.
Check power
supply.

E1614 Power Supply

# (#### W)
error. Check
power supply.

The system BIOS reported a
processor initialization error.

The system BIOS reported a
machine check error.

Specified power supply
removed or is missing from
the system.

Specified power supply
failed.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

See "Troubleshooting
Power Supplies" on
page 157.

See "Troubleshooting
Power Supplies" on
page 157.

E1618 Predictive

failure on
Power Supply
# (#### W).
Check PSU.

E161C Power Supply

# (#### W)
lost AC
power. Check
PSU cables.

A power supply fan failure,
an over-temperature
condition, or power supply
communication error caused
the predictive warning of an
impending power supply
failure.

Specified power supply is
installed but lost its AC
input.

About Your System 27

See "Troubleshooting
Power Supplies" on
page 157.

Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 157.

Code Text Causes Corrective Actions

E1620 Power Supply

# (#### W) AC
power error.
Check PSU
cables.

E1624 Lost power

supply
redundancy.
Check PSU
cables.

E1629 Power

required >
PSU wattage.
Check PSU and
config.

Specified power supply's AC
input is outside the
allowable range.

The power supply subsystem
is no longer redundant. If
the remaining power supply
fails, the system will shut
down.

The system configuration
requires more power than
the power supplies can
provide, even with
throttling.

Check the AC power
source for the specified
power supply. If the
problem persists, see
"Troubleshooting Power
Supplies" on page 157.

See "Troubleshooting
Power Supplies" on
page 157.

Turn off power to the
system, check if adequate
power is supplied to the
system. See the Getting
Started Guide for
information on the
System power
requirements.

E1631 System power

draw exceeded
threshold.
Contact
support.

E1632 FailSafe

event.
Contact
support.

Processor and memory
throttling is not sufficient to
keep system power
consumption below the
maximum safe level with
the current power supply
configuration.

The processors and memory
have been throttled to keep
system power consumption
below the maximum safe
level with current power
supply configuration.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

Remove AC power to the
system for 10 seconds and
restart the system.

If the problem persists,
see "Getting Help" on
page 185.

28 About Your System

Code Text Causes Corrective Actions

E1710 I/O channel

check error.
Review &
clear SEL.

E1711 PCI parity

error on Bus
## Device ##
Function ##.

PCI parity
error on Slot
#. Review &
clear SEL.

The system BIOS reported
an I/O channel check.

The system BIOS reported a
PCI parity error on a
component that resides in
PCI configuration space at
bus ##, device ##,
function ##.

The system BIOS reported a
PCI parity error on a
component that resides in
the specified slot.

Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.

If the problem persists,
see "Getting Help" on
page 185.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.

E1712 PCI system

error on Bus
## Device ##
Function ##.

PCI system
error on Slot
#. Review &
clear SEL.

The system BIOS reported a
PCI system error on a
component that resides in
PCI configuration space at
bus ##, device ##,
function ##.

The system BIOS reported a
PCI system error on a
component that resides in
the specified slot.

About Your System 29

Remove and reseat the
PCIe expansion cards. If
the problem persists, see
"Troubleshooting
Expansion Cards" on
page 166.

Remove and reseat the
expansion-card riser that
provides the specified slot.
See "Expansion Cards and
Expansion-Card Risers"
on page 107. If the
problem persists, the riser
card or system board is
faulty. See "Getting Help"
on page 185.

Code Text Causes Corrective Actions

E1714 Unknown

error. Review
& clear SEL.

E1715 Fatal I/O

Error. Review
& clear SEL.

E1716 Chipset IERR

Bus ## Dev ##
Function ##.
Review &
clear SEL.

The system BIOS
determined there has been
an error in the system, but is
unable to determine its
origin.

The system BIOS
determined there has been a
fatal error in the system.

The system BIOS reported a
chipset internal error that
resides in bus ##, device
##, function ##.

Check the SEL for more
information and then
clear the SEL. Remove
AC power to the system
for 10 seconds and restart
the system.

If the problem persists,
see "Getting Help" on
page 185.

Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.

If the problem persists,
see "Getting Help" on
page 185.

Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.

E1717 CPU #

internal
error. Review
& clear SEL.

30 About Your System

The system BIOS
determined that the
specified processor has had
an internal error.

If the problem persists,
see "Getting Help" on
page 185.

Check the SEL for more
information, and then
clear the SEL. Remove
AC power to the system
for 10 seconds, and restart
the system.

If the problem persists,
see "Getting Help" on
page 185.