Dell P2717H, P2417H, P2317HWH, P2317H, P2217H User Manual

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Dell P2217H/P2317H/P2317HWH/ P2417H/P2717H Monitor User’s Guide

Model: P2217H/P2317H/P2317HWH/P2417H/P2717H

Regulatory model: P2217Hb, P2217Hc, P2317Hb, P2317Ht, P2317HWHb, P2417Hb, P2417Hc, P2717Ht

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better

use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of

data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,

personal injury, or death.

____________________

This product is protected by U.S. and international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2016 - 05 Rev. A01

Contents

About Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Product Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7

Identifying Parts and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Monitor Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Plug and Play Capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Universal Serial Bus (USB) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

LCD Monitor Quality and Pixel Policy . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Maintenance Guidelines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Setting Up the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Attaching the Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Connecting Your Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Organizing Your Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Removing the Monitor Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Wall Mounting (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Operating the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Power On the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using the Front-Panel Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Using the On-Screen Display (OSD) Menu . . . . . . . . . . . . . . . . . . . . . 35

Contents | 3

Setting the Maximum Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Using the Tilt, Swivel, and Vertical Extension . . . . . . . . . . . . . . . . . . .51

Rotating the Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Adjusting the Rotation Display Settings of Your System . . . . . . . . . 53

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Built-in Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Product Specific Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Universal Serial Bus (USB) Specific Problems . . . . . . . . . . . . . . . . . . . 59

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

FCC Notices (U.S. Only) and Other Regulatory Information . . . . . . 60

Contact Dell. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

4 | Contents

About Your Monitor

Package Contents

Your monitor ships with the components shown below. Ensure that you have received all the components and

NOTE: Some items may be optional and may not ship with your monitor. Some

features or media may not be available in certain countries.

NOTE: To set up with any other stand, please refer to the respective stand setup

guide for setup instructions.

Contact Dell

if something is missing.

Monitor

Stand Riser

Stand Base

About Your Monitor | 5

Power Cable (Varies by Countries)

VGA Cable

DP Cable

USB 3.0 Upstream Cable (Enables the USB Ports on the Monitor)

6 | About Your Monitor

• Drivers and

Documentation Media

• Quick Setup

• Safety

and Regulatory Information

Guide

, Environmental,

Product Features

The Dell P2217H/P2317H/P2317HWH/P2417H/P2717H flat panel display has an active matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED backlight. The monitor features include:

• P2217H: 54.6 cm (21.5-inch) viewable area (measured diagonally). Resolution: Up to 1920 x 1080 through VGA, DisplayPort, and HDMI, with fullscreen support or lower resolutions.

• P2317H/P2317HWH: 58.4 cm (23-inch) viewable area (measured diagonally). Resolution: Up to 1920 x 1080 through VGA, DisplayPort, and HDMI, with fullscreen support or lower resolutions.

• P2417H: 60.5 cm (23.8-inch) viewable area (measured diagonally). Resolution: Up to 1920 x 1080 through VGA, DisplayPort, and HDMI, with fullscreen support or lower resolutions.

• P2717H: 68.6 cm (27-inch) viewable area (measured diagonally). Resolution: Up to 1920 x 1080 through VGA, DisplayPort, and HDMI, with fullscreen support or lower resolutions.

• Color gamut of 72% NTSC.

• Tilt, swivel, height, and rotate adjustment capabilities.

• Removable stand and Video Electronics Standards Association (VESA™) 100 mm

mounting holes for flexible mounting solutions.

• Digital connectivity with DisplayPort and HDMI.

• Equipped with 1 USB upstream port and 4 USB downstream ports.

• Plug and play capability if supported by your system.

• On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.

• Software and documentation media includes an Information File (INF), Image Color

Matching File (ICM), and product documentation.

• Security lock slot.

• Stand lock.

• 0.3 W standby power when in sleep mode.

• Energy Gauge shows the energy level being consumed by the monitor in real time.

• Optimize eye comfort with a flicker-free screen and ComfortView feature which

minimizes blue light emission.

About Your Monitor | 7

Identifying Parts and Controls

Front View

Front panel controls

Label

1 Function buttons (For more information, see 2 Power On/Off button (with LED indicator)

Description

8 | About Your Monitor

Operating the Monitor

)

Back View

Back view with monitor stand

Label

1 VESA mounting holes

2 Regulatory label Lists the regulatory approvals. 3 Stand release button Releases stand from monitor.

4 Security lock slot Secures monitor with security lock (security lock

5 Barcode, serial number,

6 Dell Soundbar mounting

7 Cable-management slot Use to organize cables by placing them through

Description Use

Wall mount monitor using VESA-compatible wall

100 mm x 100 mm -

( behind attached VESA Cover)

Service Tag label

and

slo

mount kit (100 mm x 100 mm).

cluded).

not in Refer to this label if you need to contact Dell for

technical support. Attaches the optional Dell Soundbar.

NOTE: Please r mounting slots before affixing the Dell Soundbar.

the slot.

emove the plastic strip covering the

About Your Monitor |

Side View

Label

1 USB downstream port Connect your USB device.

Description Use

NOTE: T

cable (shipped with your monitor) to the USBupstream port on the monitor and to your computer.

o use this port, you must connect the USB

10 | About Your Monitor

Bottom View

Bottom view without monitor stand

Label

1 Power cable

2 HDMI port Connect your computer with HDMI cable (cable not

3 DisplayPort Connect your computer with DP cable. 4 Stand lock feature To lock the stand to the monitor using a M3 x 6 mm

5 VGA connector Connect your computer with VGA cable. 6 USB upstream port Connect the USB cable (shipped with your monitor)

7 USB downstream port Connect USB device.

Description Use

Connect the power cable.

ector

conn

included

crew (screw not included).

to ports on your monitor.

NOTE: T cable (shipped with your monitor) to the USBupstream port on the monitor and to your computer.

this port and your computer to enable the USB

o use this port, you must connect the USB

About Your Monitor | 11

Monitor Specifications

Model P2217H P2317H/P2317HWH

Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Technology Aspect ratio 16:9 16:9 Viewable image Diagonal Horizontal, Active Area Vertical, Active Area Area

Pixel pitch 0.248 mm x 0.248 mm 0.265 mm x 0.265 mm Pixel per inch (PPI) 102 96 Viewing angle 178° (vertical) typical

Brightness 250 cd/m² (typical) Contrast ratio 1000 to 1 (typical)

Display screen coating Anti-Glare with 3H hardness Backlight White LED edgelight system Response time (typical) 6 ms (gray to gray) Color depth 16.7 million colors Color gamut 82% NTSC (CIE1976)* Built-in devices • USB 3.0 super-speed hub (with 1 x USB 3.0 upstream port)

Connectivity • 1 x DP 1.2

Border width (edge of monitor to active area)

Adjustability

546.10 mm (21.5 inches)

476.06 mm (18.74 inches)

267.79 mm (10.54 inches)

127484.10 mm2 (197.6 inch2)

178° (horizontal) typical

4 Million: 1 (Dynamic)

• 2 x USB 3.0 downstream ports

• 2 x USB 2.0 downstream ports

• 1 x HDMI 1.4

• 1 x VGA

• 1 x USB 3.0 port - Upstream

• 2 x USB 3.0 port - Side

• 2 x USB 2.0 port - Bottom

11.4 mm (Top/Left/Right)

18.1 mm (Bottom)

584.20 mm (23 inches)

509.18 mm (20.05 inches)

286.42 mm (11.28 inches)

145839.33 mm2 (226.05

)

inch

11.4 mm (Top/Left/Right)

18.1 mm (Bottom)

12 | About Your Monitor

Height adjustable stand Ti lt Swivel Pivot Dell Display Manager

130 mm

-5° to 21°

-45° to 45° 90° (clockwise) Yes

Compatibility Security Security lock slot (cable lock sold separately)

Model P2417H P2717H

Screen type Active matrix - TFT LCD Panel technology In-Plane Switching Technology Aspect ratio 16:9 16:9 Viewable image Diagonal Horizontal, Active Area Vertical, Active Area Area

604.52 mm (23.8 inches)

527.04 mm (20.75 inches)

296.46 mm (11.67 inches)

156246.27 mm2 (242.18

)

inch

685.80 mm (27 inches)

597.92 mm (23.54 inches)

336.30 mm (13.24 inches)

201073.77 mm2 (311.65 inch2)

Pixel pitch 0.275 mm x 0.275 mm 0.311 mm x 0.311 mm Pixel per inch (PPI) 93 82 Viewing angle 178° (vertical) typical

178° (horizontal) typical Brightness 250 cd/m² (typical) 300 cd/m² (typical) Contrast ratio 1000 to 1 (typical)

4 Million: 1 (Dynamic) Display screen coating Anti-Glare with 3H hardness Backlight White LED edgelight system Response time (typical) 6 ms (gray to gray) Color depth 16.7 million colors Color gamut 82% NTSC (CIE1976)* Built-in devices • USB 3.0 super-speed hub (with 1 x USB 3.0 upstream port)

• 2 x USB 3.0 downstream ports

• 2 x USB 2.0 downstream ports

About Your Monitor | 13

Connectivity • 1 x DP 1.2

• 1 x HDMI 1.4 GA

• 1 x V

• 1 x US

• 2 x USB 3

• 2 x USB 2.0 port - Bottom

Border width (edge of

nitor to active area)

Adjustability Height adjustable stand Ti lt Swivel Pivot Dell Display Manager

tibility

Compa Security Security lock slot (cable lock sold separately)

* Color gamut (typical) is based on CIE1976 (82% NTSC) and CIE1931 (72% NTSC) test standards.

11.4 mm (Top/Left/Right)

18.1 mm (Bottom)

130 mm

-5° to 21°

-45° to 45° 90° (clockwise) Yes

B 3.0 port - Upstream

.0 port - Side

11.6 mm (Top/Left/Right)

18.2 mm (Bottom)

Resolution Specifications

Model P2217H/P2317H/P2317HWH/P2417H/P2717H

Horizontal scan range 30 kHz to 83 kHz (automatic) Vertical scan range 56 Hz to 76 Hz (automatic) Maximum preset resolution 1920 x 1080 at 60 Hz

Supported Video Modes

Model P2217H/P2317H/P2317HWH/P2417H/P2717H

Video display capabilities (VGA, HDMI & DP playback)

14 | About Your Monitor

480i, 480p, 576i, 576p, 720p, 1080i, 1080p

Preset Display Modes

Display Mode Horizontal

Frequency (kHz)

VESA, 640 x 480 31.5 60.0 25.2 -/-

VESA, 640 x 480 37.5 75.0 31.5 -/-

IBM, 720 x 400 31.5 70.0 28.3 -/+

VESA, 800 x 600 37.9 60.0 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 80.0 75.0 135.0 +/+

VESA, 1600 x 900 60.0 60.0 108.0 +/+

VESA, 1920 x 1080 67.5 60.0 148.5 +/+

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync Polarity

(Horizontal/

Vertical)

Electrical Specifications

Model P2217H/P2317H/P2317HWH/P2417H/P2717H

Video input signals • Analog RGB, 0.7 Volts +/- 5%, positive polarity at 75

ohm input impedance

• HDMI 1. input impedance per differential pair

• D ohm input impedance per differential pair

AC input voltage/frequency/ current

100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz / 1.5 A (typical)

Inrush current • 12

• 220 V: 60 A (Max.) at 0 °C (cold start)

4, 600 mV for each differential line, 100 ohm

isplayPort 1.2, 600 mV for each differential line, 100

0 V: 30 A (Max.) at 0 °C (cold start)

About Your Monitor | 15

Physical Characteristics

Model P2217H P2317H/P2317HWH

Signal cable type

Dimensions (with stand)

Height (extended) 477.8 mm (18.81 inches) 487.1 mm (19.17 inches) Height (compressed) 354.4 mm (13.95 inches) 357.1 mm (14.06 inches) Width 498.9 mm (19.64 inches) 532.0 mm (20.94 inches) Depth 180.0 mm (7.09 inches) 180.0 mm (7.09 inches)

Dimensions (without stand)

Height 297.3 mm (11.70 inches) 315.9 mm (12.43 inches) Width 498.9 mm (19.64 inches) 532.0 mm (20.94 inches) Depth 50.3 mm (1.98 inches) 50.3 mm (1.98 inches)

Stand dimensions

Height (extended) 400.8 mm (15.78 inches) 400.8 mm (15.78 inches) Height (compressed) 354.4 mm (13.95 inches) 354.4 mm (13.95 inches) Width 242.6 mm (9.55 inches) 242.6 mm (9.55 inches) Depth 180.0 mm (7.09 inches) 180.0 mm (7.09 inches)

Weight

Weight with packaging 6.86 kg (15.09 lb) 7.3 4 kg (16.18 lb) Weight with stand

assemb Weight without stand

assembly mount or VESA mount considerations - no cables)

Weight of stand assemb

Front frame gloss 2-4 2-4

ly and cables

(For wall

• Analog: D-Sub, 15 pins

• Digital: DisplayPort, 20

• Digital: HDMI

• Universal Serial Bus: USB, 9 pins

5.37 kg (11.81 lb) 5.59 kg (12.32 lb)

2.81 kg (6.18 lb) 3.06 kg (6.75 lb)

2.10 kg (4.63 lb) 2.10 kg (4.63 lb)

, 19 pins (cable not included)

pins

16 | About Your Monitor

Model P2417H P2717H

Signal cable type

Dimensions (with stand)

Height (extended) 492.1 mm (19.37 inches) 544.9 mm (21.45 inches) Height (compressed) 362.1 mm (14.26 inches) 415.3 mm (16.35 inches) Width 549.8 mm (21.65 inches) 621.1 mm (24.45 inches) Depth 180.0 mm (7.09 inches) 200.3 mm (7.89 inches)

Dimensions (without stand)

Height 326.0 mm (12.83 inches) 366.1 mm (14.41 inches) Width 549.8 mm (21.65 inches) 621.1 mm (24.45 inches) Depth 50.3 mm (1.98 inches) 50.3 mm (1.98 inches)

Stand dimensions

Height (extended) 400.8 mm (15.78 inches) 433.4 mm (17.06 inches) Height (compressed) 354.4 mm (13.95 inches) 387.2 mm (15.24 inches) Width 242.6 mm (9.55 inches) 292.4 mm (11.51 inches) Depth 180.0 mm (7.09 inches) 200.3 mm (7.89 inches)

Weight

Weight with packaging 7.63 kg (16.78 lb) 9.76 kg (21.52 lb) Weight with stand

assemb Weight without stand

assembly mount or VESA mount considerations - no cables)

Weight of stand assemb

Front frame gloss 2-4 2-4

ly and cables

(For wall

• Analog: D-Sub, 15 pins

• Digital: HDMI

• Digital: DisplayPort, 20

• Universal Serial

5.90 kg (12.98 lb) 7.44 kg (16.40 lb)

3.33 kg (7.32 lb) 4.58 kg (10.10 lb)

2.10 kg (4.63 lb) 2.44 kg (5.38 lb)

, 19 pins (cable not included)

pins

Bus: USB, 9 pins

About Your Monitor |

Environmental Characteristics

Model P2217H P2317H/

P2317HW

Compliant Standards

• ENERGY STAR certified Monitor

EPEAT Gold registered in the U.S. EPEAT registration varies by country. See

•

www.epeat.net for registration status by country

HS-compliant

• Ro O-Certified Displays

• TC

• BFR/PVC F

• Arsenic-Free glass and Mercury-Free for the panel only

Tempe ra tu re

Operating 0 °C to 40 °C (32 °F to 104 °F) Non-operating • Storage: -20 °C to 60 °C (-4 °F to 140 °F)

Humidity

Operating 10% to 80% (non-condensing) Non-operating • Storage: 5% to 90% (non-condensing)

Altitude

Operating 5,000 m (16,404 ft) (maximum) Non-operating 12,192 m (40,000 ft) (maximum)

Thermal dissipation

ree monitor (excluding external cables)

• Shipping: -20

• Shipping: 5%

6.24 BTU/

• 12 hour (maximum)

8.01 BTU/

• 5 hour (typical)

°C to 60 °C (-4 °F to 140 °F)

to 90% (non-condensing)

.66 BTU/

• 129 hour (maximum)

42 BTU/

• 61. hour (typical)

P2417H P2717H

3.07 BTU/

• 13 hour (maximum)

.83 BTU/

• 64 hour (typical)

.66 BTU/

• 187 hour (maximum)

.48 BTU/

• 78 hour (typical)

Power Management Modes

If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is referred to as Power Save Mode*. If the computer detects input from the keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The following table shows the power consumption and signaling of this automatic power saving feature.

18 | About Your Monitor

P2217H

VESA Modes Horizontal

Sync

Normal operation

Active-off mode

Switch off - - - Off Less than 0.3 W

Active Active Active White 37 W (maximum)**

Inactive Inactive Blanked White (blinking) Less than 0.3 W

Vertical

Sync

Video Power

Indicator

Power

Consumption

17 W (typical)

Energy Star Power Consumption

TEC

15.5 W

50.6 kWh

P2317H/P2317HWH

VESA Modes Horizontal

Sync

Normal operation

Active-off mode

Switch off - - - Off Less than 0.3 W

Active Active Active White 38 W (maximum)**

Inactive Inactive Blanked White (blinking) Less than 0.3 W

Vertical

Sync

Video Power

Indicator

Power

Consumption

18 W (typical)

Energy Star Power Consumption

TEC

14.8 W

46.7 kWh

P2417H

VESA Modes Horizontal

Sync

Normal operation

Active-off mode

Switch off - - - Off Less than 0.3 W

Active Active Active White 39 W (maximum)**

Inactive Inactive Blanked White (blinking) Less than 0.3 W

Vertical

Sync

Video Power

Indicator

Power

Consumption

19 W (typical)

Energy Star Power Consumption

TEC

18.5 W

54.1 kWh

About Your Monitor | 19

P2717H

VESA Modes Horizontal

Sync

Normal operation

Active-off mode

Switch off - - - Off Less than 0.3 W

Active Active Active White 55 W (maximum)**

Inactive Inactive Blanked White (blinking) Less than 0.3 W

rtical

Sync

Video Power

Indicator

Power

Consumption

23 W (typical)

Energy Star Power Consumption

TEC

15.1 W

47.4 kWh

The OSD functions only in the normal operati

on mode. When any button is pressed in

the Active-off mode, the following message will be displayed:

NOTE: The message may be slightly different according to the connected input

signal.

NOTE: This monitor is ENERGY STAR

TE:

-compliant.

Pon: Power consumption of on mode as defined in Energy Star 7.0 version. E

: Total energy consumption in kWh as defined in Energy Star 7.0 version.

TEC

* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.

** Maximum power consumption with max luminan

ce, and USB active.

This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

20 | About Your Monitor

Pin Assignments

VGA Connector

Number

1 Video-Red

2 Video-Green

3 Video-Blue

4 GND

5 Self-test

6 GND-R

7 GND-G

8 GND-B

9 Computer 5 V/3.3 V

10 GND-sync

11 GND

12 DDC data

13 H-sync

14 V-sync

15 DDC clock

15-pin Side of the

Connected Signal Cable

About Your Monitor | 21

DisplayPort Connector

Number

20-pin Side of the

Connected Signal Cable

ML0(p)

GND

ML0(n)

ML1(p)

GND

ML1(n)

ML2(p)

GND

ML2(n)

ML3(p)

GND

ML3(n)

GND

AUX(p)

GND

AUX(n)

GND

Re-PWR

+3.3 V DP_PWR

22 | About Your Monitor

HDMI Connector

Number

19-pin Side of the

Connected Signal Cable

TMDS DATA 2+

TMDS DATA 2 SHIELD

TMDS DATA 2-

TMDS DATA 1+

TMDS DATA 1 SHIELD

TMDS DATA 1-

TMDS DATA 0+

TMDS DATA 0 SHIELD

TMDS DATA 0-

TMDS CLOCK+

TMDS CLOCK SHIELD

TMDS CLOCK-

CEC

Reserved (N.C. on device)

DDC CLOCK (SCL)

DDC DATA (SDA)

DDC/CEC Ground

+5V POWER

HOT PLUG DETECT

Plug and Play Capability

You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data (EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are automatic; you can select different settings if desired. For more information about changing the monitor settings, see

Operating the Monitor

About Your Monitor | 23

Universal Serial Bus (USB) Interface

This section gives you information about the USB ports that are available on the monitor.

NOTE: This monitor is Super-Speed USB 3.0 and High-Speed USB 2.0 compatible.

Transfer Speed Data Rate Power Consumption

Super-speed 5 Gbps 4.5 W (Max, each port)

High speed 480 Mbps 4.5 W (Max, each port)

Full speed 12 Mbps 4.5 W (Max, each port)

Transfer Speed Data Rate Power Consumption

High speed 480 Mbps 2.5 W (Max, each port)

Full speed 12 Mbps 2.5 W (Max, each port)

Low speed 1.5 Mbps 2.5 W (Max, each port)

USB 3.0 Upstream Connector

Pin Number 9-pin Side of the Connector

VCC

D-

D+

GND

SSTX-

SSTX+

GND

SSRX-

SSRX+

24 | About Your Monitor

USB 3.0 Downstream Connector

Pin Number 9-pin Side of the Connector

2 D-

3 D+

4 GND

5 SSRX-

6 SSRX+

7 GND

8 SSTX-

9 SSTX+

VCC

USB 2.0 Downstream Connector

Pin Number 4-pin Side of the Connector

1 VCC

2 DMD

3 DPD

4 GND

USB Ports

• 1 x USB 3.0 upstream - bottom

• 2 x U

• 2 x

SB 2.0 downstream - bottom

USB 3.0 downstream - side

TE: USB 3.0 functionality requires a USB 3.0-capable computer.

About Your Monitor | 25

NOTE: The monitor's USB interface works only when the monitor is On or in the

power save mode. If you turn Off the monitor and then turn it On, the attached peripherals may take a few seconds to resume normal functionality.

LCD Monitor Quality and Pixel Policy

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state which are hard to see and do not affect the display quality or usability. For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:

http://www.dell.com/support/monitors.

Maintenance Guidelines

Cleaning Your Monitor

CAUTION: Read and follow the

WARNING: Before cleaning the monitor, unplug the monitor power cable from

the electrical outlet.

For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:

• To clean your anti-static screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.

• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using detergent of any kind as some detergents leave a milky film on the monitor.

• If you notice white powder when you unpack your monitor, wipe it off with a cloth.

• Handle your monitor with care as a darker-colored monitor may get scratched and show white scuff marks more than a lighter-colored monitor.

• To help maintain the best image quality on your monitor, use a dynamically changing screen saver and turn Off your monitor when not in use.

Safety Instructions

before cleaning the monitor.

26 | About Your Monitor

Setting Up the Monitor

Attaching the Stand

NOTE: The stand is detached when the monitor is shipped from the factory.

NOTE: This is applicable for a monitor with a stand. When any other stand is

bought, please refer to the respective stand setup guide for the set-up instructions.

To attach the monitor stand:

1 Follo

2 Insert the sta 3 Lift the screw handle and turn the screw clockwise.

4 Afte

w the instructions on the flaps of carton to remove the stand from the top

cushion that secures it.

nd base blocks fully into the stand slot.

r fully tightening the screw, fold the screw handle flat within the recess.

Setting Up the Monitor | 27

5 Lift the cover, as shown, to expose the VESA area for stand assembly.

6 Attach the stand as

a Fit the two tabs on the upper part of the stand to the groove on the back of the

monitor.

b Press the stand down till it snaps into place.

7 Place the monitor upright.

TE: Lift the monitor carefully to prevent it from slipping or falling.

sembly to the monitor.

28 | Setting Up the Monitor

Connecting Your Monitor

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

NOTE: Route the cables through the cable-management slot before connecting

them.

NOTE: Do not connect all cables to the computer at the same time.

To connect your monitor to the computer:

urn Off your computer and disconnect the power cable.

1 T 2 Connect

the VGA, DP or HDMI cable from your monitor to the computer.

Connecting the VGA cable

Connecting the DisplayPort (DP to DP) cable

Setting Up the Monitor | 29

Connecting the HDMI cable (optional)

NOTE: The graphics are used for the purpose of illustration only. Appearance of the

computer may vary.

Connecting the USB 3.0 cable

After you have completed connecting the VGA/DP/HDMI cable, follow the procedures below to connect the USB 3.0 cable to the computer and complete your monitor setup:

1 Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0 port

on your computer. (See

2 Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the monitor. 3 Plu

g the power cables for your computer and monitor into a nearby outlet.

4 T

urn On the monitor and the computer. If your monitor displays an image, installation is image, see

5 Use the ca

Universal Serial Bus (USB) Specific Problems

ble slot on the monitor stand to organize the cables.

Bottom View

for details.)

complete. If it does not display an

30 | Setting Up the Monitor

Organizing Your Cables

After attaching all necessary cables to your monitor and computer, (See

Monitor

for cable attachment,) organize all cables as shown above.

Connecting Your

Removing the Monitor Stand

NOTE: To prevent scratches on the LCD screen while removing the stand, ensure

that the monitor is placed on a soft, clean surface.

NOTE: This is applicable for a monitor with a stand. When any other stand is

bought, please refer to the respective stand setup guide for the set-up instructions.

.To remove the stand:

1 Place the mon 2 Pr

ess and hold the stand release button.

3 Lift the stand up and away from the monitor.

itor on a soft cloth or cushion.

Setting Up the Monitor | 31

Wall Mounting (Optional)

(Screw dimension: M4 x 10 mm). Refer to the instructions that come with the VESA-compatible wall mounting kit.

1 Place the mon 2 Remove the stand. 3 Use a

4 Attach the mounting bracket from the wall mounting kit to the monitor.

5 Mount

Phillips crosshead screwdriver to remove the four screws securing the plastic

cover.

wall mounting kit.

TE: For use only with UL-listed wall mount bracket with minimum weight/load bearing capacity of 2.81 kg (P2217H) / 3.06 kg (P2317H/P2317HWH) /3.33 kg (P2417H) / 4.58 kg (P2717H).

itor panel on a soft cloth or cushion on a stable, flat table.

the monitor on the wall by following the instructions that comes with the

32 | Setting Up the Monitor

Operating the Monitor

Power On the Monitor

Press the button to turn On the monitor.

Using the Front-Panel Controls

Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls, an OSD shows the numeric values of the characteristics as they change.

The following table describes the front-panel buttons:

Front-Panel Button Description

Shortcut key/ Preset Modes

Use this button to choose from a list of preset color modes.

Operating the Monitor | 33

Use this button to choose from a list of video signals that may be connected to your monitor.

Shortcut key/

Input Source

Use the MENU button to launch the On-Screen Display (OSD) and select the OSD Menu. See Accessing the Menu

System.

Use this button to go back to the main menu or exit the OSD main menu.

Exit

Power

(with power light

Use the Power button to turn the monitor On and Off. The white light indicates the monitor is On and

functional. A blinking white light indicates the power save mode.

indicator)

Front-Panel Button

Use the buttons on the front of the monitor to adjust the image settings.

fully

Front-Panel Button Description

Use the Up button to adjust (increase ranges) items in the OSD menu.

Use the Down button to adjust (decrease ranges) items in the OSD menu.

Down

Use the OK button to confirm your selection in the OSD menu.

Use the Back button to go back to the previous menu.

Back

34 | Operating the Monitor

Using the On-Screen Display (OSD) Menu

Accessing the Menu System

NOTE: If you change the settings and then either proceed to another menu or exit

the OSD menu, the monitor automatically saves those changes. The changes are also saved if you change the settings and then wait for the OSD menu to disappear.

1 Press the button to launch the OSD menu and display the main menu.

Main Menu for analog (VGA) input

Main Menu for digital (HDMI) input

Operating the Monitor | 35

Main Menu for digital (DP) input

TE: Auto Adjust is only available when you use the analog (VGA) connector.

ess the and buttons to move between the setting options. As you move

2 Pr

from one icon to another, the option name is highlighted. See for a complete list of all the options available for the monitor.

ess the button once to activate the highlighted option.

3 Pr

4 Press the and buttons to select the desired parameter.

the following table

5 Pr

ess to enter the slide bar and then use the and buttons, according to

the indicators on the menu, to make your changes.

6 Sele

ct the button to return to the main menu.

36 | Operating the Monitor

Icon Menu and

Submenus

Brightness/

Contrast

Description

Use this menu to activate Brightness/Contrast adjustment.

Brightness

Contrast

Brightness adjusts the luminance of the backlight.

Press the button to decrease the brightness (min. 0 / max. 100).

button to increase the brightness and press the

NOTE: Manual adjustment of Brightness is disabled when Dynamic

Contrast is switched On.

Adjust the Brightness first, and then adjust the Contrast only if further adjustment is necessary.

Press the button to decrease the contrast (min. 0 / max. 100).

The Co darkness and lightness on the monitor screen.

button to increase the contrast and press the

ntrast function adjusts the degree of difference between

Operating the Monitor | 37

Auto Adjust

Even though your computer recognizes your monitor on startup, the Auto Adjust function optimizes the display settings for use with your particular setup.

Auto Adjust allows the monitor to self-adjust to the incoming video signal. After using Auto Adjust, you can further tune your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Display settings.

NOTE: In most cases, Auto Adjust produces the best image for your

configuration.

NOTE: Auto Adjust option is only available when you are using the

analog (VGA) connector.

38 | Operating the Monitor

Input Source

Use the Input Source menu to select between the different video signals that may be connected to your monitor.

VGA

HDMI

Auto Select

Reset Input

Source

Color

Select the VGA input when you are using the analog (VGA) connector. Press

Select the DP input when you are using the DisplayPort (DP) connector. Press

Select the HDMI input when you are using the HDMI connector. Press

Turning on the function allows you to scan for available input sources.

Reset your monitor input settings to the factory settings.

Use Color to adjust the color setting mode.

to select the VGA input source.

to select the DisplayPort input source.

to select the HDMI input source.

Operating the Monitor | 39

Preset Modes

When you select Preset Modes, you can choose Standard, ComfortView, Multimedia, Movie, Game, Warm, Cool, or Custom Color from the list.

•Standard: Load

default preset mode.

•ComfortView: De screen to make viewing more comfortable for your eyes.

•Multimedia:

•Movie: Loads color set

•Game: Loa

•Warm:

warmer with a red/yellow tint.

• Cool: De with a blue tint.

• Custom Color: Allows

Use the values and create your own preset color mode.

s the monitor's default color settings. This is the

creases the level of blue light emitted from the

Loads color settings ideal for multimedia applications.

tings ideal for movies.

ds color settings ideal for most gaming applications.

Increases the color temperature. The screen appears

creases the color temperature. The screen appears cooler

you to manually adjust the color settings.

and buttons to adjust the three colors (R, G, B)

40 | Operating the Monitor

Input Color

Format

Allows you to set the video input mode to: RGB: Sele

DVD player) using the DP or HDMI cable. YPbPr:

output.

ct this option if your monitor is connected to a computer (or

Select this option if your DVD player supports only YPbPr

Hue

Saturation

Reset Color

This feature can shift the color of the video image to green or purple. This is used to adjust the desired flesh tone color. Use adjust the hue from '0' to '100'.

to increase the green shade of the video image.

Use

to increase the purple shade of the video image.

Use

or to

NOTE: Hue adjustment is available only when you select Movie or

Game preset mode.

This feature can adjust the color saturation of the video image. Use

or to adjust the saturation from '0' to '100'.

to increase the colorful appearance of the video image.

Use

to increase the monochrome appearance of the video image.

Use

NOTE: Saturation adjustment is available only when you select Movie

or Game preset mode.

Reset your monitor color settings to the factory settings.

Operating the Monitor | 41

Display

Use Display to adjust image.

Aspect Ratio

Horizontal

Position

Vertical

Position

Sharpness

Pixel Clock

Phase

Dynamic Contrast

Response

Tim e

Reset Display

Adjusts the image ratio to Wide 16:9, 4:3, or 5:4.

Use or to adjust the image left or right. Minimum is '0' (-). Maximum is '100' (+).

Use or to adjust the image up or down. Minimum is '0' (-). Maximum is '100' (+).

NOTE: Horizontal Position and Vertical Position adjustments are

only available for "VGA" input.

This feature can make the image look sharper or softer. Use

The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference.

Use

If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use Phase (fine), again.

or to adjust the sharpness from '0' to '100'.

or to adjust for best image quality.

NOTE: Pixel Clock and Phase adjustments are only available for "VGA"

input.

Allows you to increase the level of contrast to provide sharper and more detailed image quality.

Use the

button to turn the Dynamic Contrast on or off.

NOTE: Dynamic Contrast provides higher contrast if you select Game

or Movie preset mode.

Allows you to set the Response Time to Normal or Fast.

Select this option to restore default display settings.

42 | Operating the Monitor

Energy

Power Button

LED

USB

Reset Energy

Allows you to set the power LED indicator On or Off to save energy.

Allows you to enable or disable USB function during monitor standby mode.

NOTE: USB ON/OFF under standby mode is only available when the

USB upstream cable is unplugged. This option will be greyed out when the USB upstream cable plugs in.

Select this option to restore default Energy settings.

Operating the Monitor | 43

Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on screen, and so on.

Language

Rotation

Transparency

Tim er

Lock

Reset Menu

Language options set the OSD display to one of the eight languages

(English, Spanish, French, German, Brazilian Portuguese, Russian, Simplified Chinese, or Japanese).

Rotates the OSD by 90 degrees counter-clockwise. You can adjust the menu according to your

Select this option to change the menu transparency by pressing the

and buttons (min. 0 / max. 100).

Allows you to set the time for which the OSD remains active after you press a button on the monitor.

or to adjust the slider in 1 second increments, from 5 to

Use 60 seconds.

Controls user access to adjustments. When Lock is selected, no user adjustments are allowed. All buttons are locked.

Display Rotation

NOTE:

Unlock function– Only hard unlock (press and hold the button beside

the power button for 6 seconds). Lock function – Either

(press and hold the button beside the power button for 6 seconds).

Reset all OSD settings to the factory preset values.

soft lock (through the OSD menu) or hard lock

44 | Operating the Monitor

Personalize

Users can choose a feature from Preset Modes, Brightness/Contrast, Auto Adjust, Input Source, Aspect Ratio, or Rotation and set it as a

shortcut key.

Operating the Monitor | 45

Others

Select this option to adjust the OSD settings, such as the DDC/CI, LCD Conditioning, and so on.

DDC/CI

DDC/CI (Display Data Channel/Command Interface) allows your

monitor parameters (brightness, color balance, and etc.) to be adjustable via the software on your computer. You ca n disable this feat Enable this feature for best user experience and optimum

ormance of your monitor.

perf

ure by selecting Disable.

46 | Operating the Monitor

LCD

Conditioning

Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run. You can enable this feature by selecting Enable.

Reset Others

Factory Reset

Reset all settings under the Others menu to the factory preset values.

Reset all settings to the factory preset values.

NOTE: This monitor has a built-in feature to automatically calibrate the brightness

to compensate for LED aging.

OSD Warning Message

When the Dynamic Contrast feature is enabled (in these preset modes: Game or Movie), manual brightness adjustment is disabled.

Operating the Monitor | 47

When the monitor does not support a particular following message:

This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See ranges addressable by this monitor. Recommended mode is 1920 x 1080.

You will see the following message before the DDC/CI function is disabled:

When the monitor goes into power-save mode, the following message appears:

Monitor Specifications

for the Horizontal and Vertical frequency

resolution mode, you will see the

Activate the computer and wake up the monitor to gain access to the If you press any button other than the power button, the following me

depending on the selected input:

NOTE: The message may be slightly different according to the connected input

signal.

OSD

ssage will appear

48 | Operating the Monitor

If either VGA, HDMI, or DP input is selected and the corresponding cable is not connected, a floating dialog box as shown below appears.

Troubleshooting

See

for more information.

Operating the Monitor | 49

Setting the Maximum Resolution

To set the maximum resolution for the monitor: In Windows® 7, Windows® 8, and Windows® 8.1:

1 For Windows® 8 and Windows® 8.1 only, select the Desktop tile to switch to classic

desktop.

2 Right-click on the desktop and click Screen Resolution. 3 Click the Dropdown list of the Screen Resolution and select 1920 x 1080.

4 Click OK.

In Windows® 10:

1 Right-click on the desktop and click Display settings. 2 Click Advanced display settings. 3 Click the dropdown list of Resolution and select 1920 x 1080.

4 Click Apply.

If you do not see 1920 x 1080 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following procedures:

If you have a Dell desktop or portable computer:

• Go to http://www.dell.com/support, enter your service tag, and download the latest driver for your graphics card.

If you are using a non-Dell computer (portable or desktop):

• Go to the support site for your computer and download the latest graphic drivers.

• Go to your graphics card website and download the latest graphic drivers.

50 | Operating the Monitor

Using the Tilt, Swivel, and Vertical Extension

NOTE: This is applicable for a monitor with a stand. When any other stand is

bought, please refer to the respective stand setup guide for set-up instructions.

Tilt, Swivel

With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

NOTE: The stand is detached when the monitor is shipped from the factory.

Vertical Extension

NOTE: The stand extends vertically up to 130 mm. The figure below illustrates how

to extend the stand vertically.

Operating the Monitor | 51

Rotating the Monitor

Before you rotate the monitor, your monitor should be fully vertically extended (

Extension

) and fully tilted up to avoid hitting the bottom edge of the monitor.

Vertical

NOTE: To use the Display Rotation function (Landscape versus Portrait view) with

your Dell computer, you require an updated graphics driver that is not included with this monitor. To download the graphics driver, go to www.dell.com/support and see the Download section for Video Drivers for latest driver updates.

NOTE: When in the Portrait View Mode, you may experience performance

degradation in graphic-intensive applications (3D Gaming and etc.).

52 | Operating the Monitor

Adjusting the Rotation Display Settings of Your System

After you have rotated your monitor, you need to complete the procedure below to adjust the Rotation Display Settings of your system.

NOTE: If you are using the monitor with a non-Dell computer, you need to go the

graphics driver website or your computer manufacturer website for information on rotating the 'contents' on your display.

To adjust the Rotation Display Settings:

1 Right-click on the desktop and click Properties. 2 Select the Settings tab and click Advanced. 3 If you have an ATI graphics card, select the Rotation tab and set the preferred

rotation.

4 If you have an nVidia graphics card, click the nVidia tab, in the left-hand column

select NVRotate, and then select the preferred rotation.

5 If you have an Intel® graphics card, select the Intel graphics tab, click Graphic

Properties, select the Rotation tab, and then set the preferred rotation.

NOTE: If you do not see the rotation option or it is not working correctly, go to

www.dell.com/support and download the latest driver for your graphics card.

Operating the Monitor | 53

Tro ub le shooting

WARNING: Before you begin any of the procedures in this section, follow the

Safety Instructions

Self-Test

Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

urn off both your computer and the monitor.

1 T 2 Un

plug the video cable from the back of the computer.

3 T

urn on the monitor.

The floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen.

54 | Troubleshooting

4 This box also appears during normal system operation, if the video cable becomes

disconnected or damaged.

5 Turn Off your monitor and reconnect the video cable; then turn On both your

computer and the monitor.

If your monitor screen remains blank after you use the pr video controller and computer, because your monitor is functioning properly.

evious procedure, check your

Built-in Diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable is unplugged

and the monitor is in self-test mode.

To run the built-in diagnostics:

1 Ensure that the screen is clean (no dust particles on the surface of the screen). 2 Unp

3 Press and hold Button 1 on the front panel for 5 seconds. A gray screen appears.

4 Care

5 Press Button 1 on the front panel again. The color of the screen changes to red.

6 Inspect the display

lug the video cable(s) from the back of the computer or monitor. The monitor

then goes into the self-test mode.

fully inspect the screen for abnormalities.

for any abnormalities.

Troubleshooting | 55

7 Repeat steps 5 and 6 to inspect the display in green, blue, black, white, and text

screens.

The test is complete when the text screen appears. To exit, press Button 1 again. If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the

monitor is functioning properly. Check the video card and computer.

Common Problems

The following table contains general information about common monitor problems you might encounter and the possible solutions:

Common

Symptoms

No Video/Power LED off

No Video/Power LED on

Poor Focus Picture is fuzzy,

Shaky/Jittery Video

Missing Pixels LCD screen has

What You

Experience

No picture • Ensure that the video cable connecting the monitor and the

No picture or no brightness

blurry, or ghosting

Wavy picture or fine movement

spots

Possible Solutions

computer is properly connected and secure.

• Verify that the power outlet is functioning properly using any other electrical equipment.

• Ensure that the power button is pressed fully.

• Ensure that the correct input source is selected in the

Source

menu.

• Increase brightness & contrast controls via OSD.

• Perform monitor self-test feature check.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

• Ensure that the correct input source is selected in the

Source

menu.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Eliminate video extension cables.

• Reset the monitor to factory settings.

• Change the video resolution to the correct aspect ratio.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Reset the monitor to factory settings.

• Check environmental factors.

• Relocate the monitor and test in another room.

• Cycle power On-Off.

• Pixel that is permanently Off is a natural defect that can

occur in LCD technology.

• For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:

support/monitors.

http://www.dell.com/

Input

56 | Troubleshooting

Stuck-on Pixels LCD screen has

Brightness Problems

Geometric Distortion

Horizontal/ Vertical Lines

Synchronization Problems

Safety Related Issues

Intermittent Problems

Missing Color Picture missing

bright spots

Picture too dim or too bright

Screen not centered correctly

Screen has one or more lines

Screen is scrambled or appears torn

Visible signs of smoke or sparks

Monitor malfunctions on & off

color

• Cycle power On-Off.

• Pixel that is permanently off is a natural defect that can

occur in LCD technology.

• For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at:

support/monitors.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust brightness & contrast controls via OSD.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust horizontal & vertical controls via OSD.

http://www.dell.com/

NOTE: When using HDMI/DisplayPort input, the positioning

adjustments are not available.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Perform monitor self-test feature check and determine if

these lines are also in self-test mode.

• Check for bent or broken pins in the video cable connector.

• Run the built-in diagnostics.

NOTE: When using HDMI/DisplayPort input, the Pixel Clock

and Phase adjustments are not available.

• Reset the monitor to factory settings.

• Perform Auto Adjust via OSD.

• Adjust the Phase and Pixel Clock controls via OSD.

• Perform monitor self-test feature check to determine if the

scrambled screen appears in self-test mode.

• Check for bent or broken pins in the video cable connector.

• Restart the computer in the safe mode.

• Do not perform any troubleshooting steps.

• Contact Dell immediately.

• Ensure that the video cable connecting the monitor to the

computer is connected properly and is secure.

• Reset the monitor to factory settings.

• Perform monitor self-test feature check to determine if the

intermittent problem occurs in self-test mode.

• Perform monitor self-test feature check.

• Ensure that the video cable connecting the monitor to the

computer is connected properly and is secure.

• Check for bent or broken pins in the video cable connector.

Troubleshooting | 57

Wrong Color Picture color not

Image retention from a static

age left on

im the monitor for a long period of time

good

Faint shadow

om the static

fr image displayed appears on the screen

• Change the settings of the Preset Modes in the Color menu

OSD depending on the application.

• Adju

st R/G/B value under Custom Color in Color menu

OSD.

• Run t

he built-in diagnostics.

the Power Management feature to turn off the monitor

• Use at all times when not in use (for more information, see

Power Management Modes

• Alter

natively, use a dynamically changing screensaver.

Product Specific Problems

Specific

Symptoms

Screen image is too small

Cannot adjust

e monitor

th with the buttons on the front panel

No Input Signal w

hen user controls are pressed

The picture does not entire screen

fill the

What You

Experience

Image is centered on screen, but does not fill entire viewing area

OSD does not

pear on the

ap screen

No picture, the

ght is white

LED li

The picture cannot fill the height or width of the screen

Possible Solutions

• Check the Aspect Ratio se

eset the monitor to factory settings.

• R

• Turn Off the monitor, unplug the power cord, plug it back,

and then turn On the monitor.

• Check

• Check the signal source. Ensure the computer is not in the

• Check

• R

• D

• Run t

whether the OSD menu is locked. If yes, press and hold the button above the Power button for 6 seconds to unlock (f

power saving mode by moving the mouse or pressing any key on the keyboard.

plug the signal cable if necessary.

monitor may display in full screen.

or more information, see

whether the signal cable is plugged in properly. Re-

eset the computer or video player.

ue to different video formats (aspect ratio) of DVDs, the

he built-in diagnostics.

tting in the Display menu OSD.

Lock

NOTE: When choosing HDMI/DP mode, the Auto Adjust function will not be

available.

58 | Troubleshooting

Universal Serial Bus (USB) Specific Problems

Specific

Symptoms

USB interface is not working

Super Speed US

B 3.0 interface is slow

Wireless USB

ripherals

pe stop working when a USB 3.0 device is plugged in

What You

Experience

USB peripherals are not working

Super Speed USB

0 peripherals

3. working slowly or not working at all

Wireless USB

ripherals

pe responding slowly or only working as the distance between itself and its receiver decreases

Possible Solutions

• Check that your monitor is turned On.

• Reconnect the up

• Reconnect the USB p

witch Off and then turn On the monitor again.

• S

• Re

boot the computer.

ome USB devices like external portable HDD require higher

• S electric current; connect the device directly to the computer system.

• Check

• S

• Reconnect the up

• Reconnect the USB p

• Re

• I

• Position your wireless USB r

• U

that your computer is USB 3.0-capable.

ome computers have USB 3.0, USB 2.0, and USB 1.1 ports.

Ensure that the correct USB port is used.

boot the computer.

ncrease the distance between the USB 3.0 peripherals and

the wireless USB receiver.

the wireless USB peripherals.

se a USB-extender cable to position the wireless USB

receiver as far away as possible from the USB 3.0 port.

stream cable to your computer.

eripherals (downstream connector).

stream cable to your computer.

eripherals (downstream connector).

eceiver as close as possible to

Troubleshooting | 59

Appendix

WARNING: Safety Instructions

WARNING: Use of controls, adjustments, or procedures other than those

specified in this documentation may result in exposure to shock, electrical hazards, and/or mechanical hazards.

For information on safety instructions, see the Safety, Environmental, and Regulatory Information (SERI).

FCC Notices (U.S. Only) and Other Regulatory Information

For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com/regulatory_compliance.

Contact Dell

For customers in the United States, call 800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active Internet connection, you can find contact

information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

• Online technical assistance — www.dell.com/support/monitors

• Contacting Dell — www.dell.com/contactdell

60 | Appendix

Dell P2717H, P2417H, P2317HWH, P2317H, P2217H User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

About Your Monitor

Package Contents

Product Features

Identifying Parts and Controls

Monitor Specifications

Plug and Play Capability

Universal Serial Bus (USB) Interface

LCD Monitor Quality and Pixel Policy

Maintenance Guidelines

Setting Up the Monitor

Attaching the Stand

Connecting Your Monitor

Organizing Your Cables

Removing the Monitor Stand

Wall Mounting (Optional)

Operating the Monitor

Power On the Monitor

Using the Front-Panel Controls

Using the On-Screen Display (OSD) Menu

Setting the Maximum Resolution

Using the Tilt, Swivel, and Vertical Extension

Rotating the Monitor

Adjusting the Rotation Display Settings of Your System

Tro ub le shooting

Self-Test

Built-in Diagnostics

Common Problems

Product Specific Problems

Universal Serial Bus (USB) Specific Problems

Appendix

FCC Notices (U.S. Only) and Other Regulatory Information

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