Dell P2418D User Manual

Dell P2418D

User’s Guide

Monitor Model: P2418D
Regulatory Model: P2418Dc
Regulatory Type: P2418Dc 001

NOTE: A NOTE indicates important information that helps you make
better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.

Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks

are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective
owners.

2017 – 07

Rev. A00

Contents

About your monitor ......................... 6

Package contents . . . . . . . . . . . . . . . . . . . . . . 6

Product features . . . . . . . . . . . . . . . . . . . . . . .8

Identifying parts and controls . . . . . . . . . . . . . . . .9

Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Bottom View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Monitor specifications . . . . . . . . . . . . . . . . . . . 13

Resolution specifications . . . . . . . . . . . . . . . . . . . . . . 14

Supported video modes . . . . . . . . . . . . . . . . . . . . . . . 14

Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . 15

Electrical specifications. . . . . . . . . . . . . . . . . . . . . . . 16

Physical characteristics. . . . . . . . . . . . . . . . . . . . . . . 17

Environmental characteristics . . . . . . . . . . . . . . . . . . . 18

Power management modes . . . . . . . . . . . . . . . . . . . . . 19

Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Universal serial bus (USB) interface . . . . . . . . . . . 23

Plug and play capability . . . . . . . . . . . . . . . . . . 25

LCD monitor quality and pixel policy . . . . . . . . . . . 25

Maintenance guidelines . . . . . . . . . . . . . . . . . . 25

Cleaning your monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 25

Setting up the monitor..........................26

│ 3

Attaching the stand . . . . . . . . . . . . . . . . . . . . . . 26

Connecting your monitor . . . . . . . . . . . . . . . . . . . 28

Organizing cables . . . . . . . . . . . . . . . . . . . . . . . 30

Disconnecting the monitor stand . . . . . . . . . . . . . . . 31

Wall mounting (optional). . . . . . . . . . . . . . . . . . . .32

Operating your monitor .........................33

Power on the monitor . . . . . . . . . . . . . . . . . . . . . 33

Language options . . . . . . . . . . . . . . . . . . . . . . . 33

Using the front panel controls . . . . . . . . . . . . . . . . . 34

OSD controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the on-screen display (OSD) menu . . . . . . . . . . .36

Accessing the Menu System . . . . . . . . . . . . . . . . . . . . . . 36

OSD warning messages . . . . . . . . . . . . . . . . . . . . . . .45

Setting up your monitor . . . . . . . . . . . . . . . . . . . . 47

Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . 47

Using the Tilt, Swivel, and Vertical Extension . . . . . . . . .48

Tilt, Swivel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Vertical Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Rotating the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Troubleshooting ...............................51

Self-test . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Built-in diagnostics. . . . . . . . . . . . . . . . . . . . . . .52

Common problems . . . . . . . . . . . . . . . . . . . . . . . 53

Product-specific problems. . . . . . . . . . . . . . . . . . .55

Universal serial bus (USB) specific problems . . . . . . . . . 55

4 │

Appendix ....................................56

Safety Instructions. . . . . . . . . . . . . . . . . . . . . 56

FCC notices (U.S. Only) and other regulatory information 56

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . 57

│ 5

About your monitor

Package contents

Your monitor ships with the components shown in the table below. If any
component is missing, contact Dell technical support. For more information see

Contacting Dell.

NOTE: Some items may be optional and may not ship with your monitor.
Some features or media may not be available in certain countries.

Monitor

Stand riser

6 │ About your monitor

Stand base

Power cable (varies by
country)

Drivers and Utilities

K0JF7A00

Dell™ P2418D Monitor

DP Cable

USB 3.0 Upstream Cable
(Enables the USB Ports on
the Monitor)

Drivers and

Dell P2418D

1 2

2

1

3

Contents:

1

•

Device drivers

•

Quick Setup Guide

• User's Guide

• Dell Display Manager Software

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Made in China

© 2017 Dell Inc.

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Documentation media

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Quick Setup Guide

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Drivers and Utilities

Dell™ P2418D Monitor

Contents:

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Quick Setup Guide

• User's Guide

• Dell Display Manager Software

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Safety and Regulatory

∞

Information

About your monitor │ 7

Product features

The Dell P2418D flat panel display has an active matrix, Thin-Film Transistor (TFT),
Liquid Crystal Display (LCD), and LED backlight. The monitor features include:

P2418D: 60.33 cm (23.75-inch) viewable area display (measured diagonally).

∞

2560 x 1440 resolution, via HDMI/DisplayPort, plus full-screen support for
lower resolutions.

Wide viewing angle to allow viewing from a sitting or standing position, or

∞

while moving from side-to-side.

Color gamut of 99% sRGB.

∞

High Dynamic Contrast Ratio.

∞

Tilt, swivel, height, and rotate adjustment capabilities.

∞

Removable stand and Video Electronics Standards Association (VESA™) 100

∞

mm mounting holes for flexible mounting solutions.

Digital connectivity with DisplayPort and HDMI.

∞

Equipped with 1 USB upstream port and 4 USB downstream ports.

∞

Plug and play capability if supported by your system.

∞

On-Screen Display (OSD) adjustments for ease of set-up and screen

∞

optimization.

Software and documentation media includes an Information File (INF), Image

∞

Color Matching File (ICM), and product documentation.

Dell Display Manager Software included (comes in the CD shipped with the

∞

monitor).

Security lock slot.

∞

Stand lock.

∞

Capability to switch from wide aspect to standard aspect ratio while

∞

maintaining the image quality.

0.3 W standby power when in the sleep mode.

∞

Analog backlight dimming control for flicker free display.

∞

Optimize eye comfort with a flicker-free screen.

∞

The possible long-term effects of blue light emission from the monitor

∞

may cause damage to the eyes, including eye fatigue or digital eye strain.
ComfortView feature is designed to reduce the amount of blue light emitted
from the monitor to optimize eye comfort.

8 │ About your monitor

Identifying parts and controls

Front View

1 2

Front panel controls

Label Description

1

Function buttons (For more information, see Operating your monitor)

2

Power on/off button (with LED indicator)

About your monitor │ 9

Back View

P2418D

Monitor Plano Panel /Moniteur écran plat /液晶顯示器

1

2

Modelo /N°de modelo /型號: P2418Dc

Entrade /Daya Tegangan:100-240V 50/60Hz,1.5A
輸入電源:交流電壓100-240伏特,1.5安培,50/60赫茲
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: 0.X Wh

Удельная мощность рабочего режима - 0.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - 0.XX Вт
Потребляемая мощность изделием в выключенном режиме - 0.XX Вт
Apparatet må lkoples jordet skkontakt.
Apparaten skall anslutas ll jordat uag.
Laite on liiteävä suojakoskemilla varusteuun pistorasiaan.
Apparatets skprop skal lslues en skkontakt med jord,
som giver forbindelse l skproppens jord.
The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.

CAN ICES-3 (B)/NMB-3(B)

сделанный в Китай /Fabriqué en Chine /中國製造

7

XXXXX

XXXXXXXXXXXX

MSIP-REM-TPF-P2418Dc

신청인:TPV Electronics (Fujian) Co., Ltd.
제조자:L&T Display Technology(Fujian)Ltd.

080-200-3800

警語: 使用過度恐傷害視力

R33037

デ

RoHS

XXXXXX-XX

F40GXXXXXXXXXX

3
4

5

DELL P2418D

Flat Panel Monitor /液晶显示器
型号: P2418D

Input Rang /输入电源:
100-240V 50/60Hz,1.5A
www.dell.com Raheen Business Park Limerick Ireland

Made in China /中国制造

Date of Mfg/生产日期/生產日期: July. 2017

SVC Tag:
xxxxxxx
Express Service
Code:
xxx xxx xxx x

S/N: XXXXXXX
XXXXXXXXXXX

F40GXXXXXXXXX

Back View without monitor stand Back View with monitor stand

Label Description Use

6

1 VESA mounting holes (100 mm

x 100 mm - behind attached
VESA Cover)

Wall mount monitor using VESA­compatible wall mount kit (100 mm x
100 mm).

2 Regulatory label Lists the regulatory approvals.

3 Stand release button Release stand from monitor.

4 Security lock slot Secures monitor with security

lock(sold separately).

5 Barcode, serial number, and

Service Tag label

Refer to this label if you need to
contact Dell for technical support.

6 Cable management slot Use to organize cables by placing

them through the slot.

10 │ About your monitor

Side View

1

Label Description Use

1 USB downstream port

2x USB 3.0
downstream port
(including 1x USB3.0
BC1.2 charging port)

Connect your USB device.

NOTE: To use this port, you must

connect the USB cable (shipped with
your monitor) to the USB-upstream port
on the monitor and to your computer.

About your monitor │ 11

Bottom View

54 6 732

1

Bottom view without monitor stand

Label Description Use

1 Power port Connect the power cable.

2 HDMI port Connect your computer with HDMI cable(optional).

3 DP port Connect your computer to the monitor using a DP

cable.

4 USB upstream port Connect the USB cable (shipped with your monitor)

to this port and your computer to enable the USB
ports on your monitor.

5 USB downstream

port

Connect USB device.

NOTE:To use this port, you must connect

the USB cable (shipped with your monitor)
to the USB-upstream port on the monitor
and to your computer.

6 Stand lock feature To lock the stand to the monitor using a M3 x 6mm

screw (screw not included).

7 Dell Soundbar

mounting slots

Attaches the optional Dell Soundbar.

NOTE:Please remove the plastic strip

covering the mounting slots before affixing
the Dell Soundbar.

12 │ About your monitor

Monitor specifications

Model P2418D

Screen type Active matrix - TFT LCD

Panel type In-Plane Switching Technology

Viewable image

Diagonal

603.30 mm (23.75 in)

Horizontal, Active Area

Vertical, Active Area

Area

Pixel pitch 0.20535mm x 0.20535 mm

Pixel per inch (PPI) 123

Viewing angle (vertical /
horizontal)

Brightness 300 cd/m² (typical)

Contrast ratio 1000: 1 (typical)

Aspect ratio 16:9

Display screen coating Anti-glare with 3H hardness

Backlight White LED edgelight system

Response time 8 ms (typical) for NORMAL mode

Color depth 16.7 million colors

Color support 99% sRGB

Built-in devices USB 3.0 super-speed hub (with 1x USB 3.0 upstream

Dell Display Manager
compatibility

525.70 mm (20.70 in)

295.70 mm (11.64 in)

155,449.49 mm2 (240.95 in2)

178° (vertical) typical

178° (horizontal) typical

5 ms (typical) for FAST mode

port, 4x USB 3.0 downstream ports, including 1x
USB 3.0 BC1.2 charging port)

Yes

About your monitor │ 13

Connectivity 1xDP (ver 1.2)

1xHDMI (ver 1.4)

1xUSB3.0 port - Upstream

2xUSB3.0 port - Side

2xUSB3.0 port - Bottom

Border width (edge of
monitor to active area)

Security Security lock slot (cable lock sold separately)

Adjustability Height adjustable stand (130mm)

Resolution specifications

Model P2418D

Horizontal scan
range

Vertical scan
range

Maximum preset
resolution

29 kHz to 113 kHz (automatic)

49 Hz to 86 Hz (automatic)

2560 x 1440 at 60 Hz

6.6mm(Top/Left/Right)

18.4mm(Bottom)

Tilt (-5°/+21°)

Swivel (-45°/+45°)

Pivot (90°)

Supported video modes

Model P2418D

Video display capabilities (HDMI
& DP playback )

14 │ About your monitor

480i, 480p, 576i, 576p, 720p, 1080i, 1080p,
1440p

Preset display modes

Display Mode Horizontal

Frequency

(kHz)

VESA, 720 x 400 31.5 70.1 28.3 -/+

VESA, 640 x 480 31.5 59.9 25.2 -/-

VESA, 640 x 480 37.5 75.0 31.5 -/-

VESA, 800 x 600 37.9 60.3 40.0 +/+

VESA, 800 x 600 46.9 75.0 49.5 +/+

VESA, 1024 x 768 48.4 60.0 65.0 -/-

VESA, 1024 x 768 60.0 75.0 78.8 +/+

VESA, 1152 x 864 67.5 75.0 108.0 +/+

VESA, 1280 x 768 47.8 59.9 79.5 -/+

VESA, 1280 x 1024 64.0 60.0 108.0 +/+

VESA, 1280 x 1024 79.9 75.0 135.0 +/+

VESA, 1600 x 1200 75.0 60.0 162.0 +/+

VESA, 1680 x 1050 65.3 60.0 146.3 -/+

VESA, 1920 x 1080 67.5 60.0 148.5 +/+

VESA, 1920 x 1200 74.6 59.9 193.3 -/+

VESA, 2048 x 1080 66.6 60.0 147.2 +/-

VESA, 2560 x 1440 88.8 60.0 241.5 +/-

Vertical

Frequency

(Hz)

Pixel Clock

(MHz)

Sync

Polarity

(Horizontal

/ Vertical)

About your monitor │ 15

Electrical specifications

Model P2418D

Video input signals

AC input voltage/
frequency/current

Inrush current

HDMI 1.4, 600mV for each differential line,100

∞

ohm input impedance per differential pair

DisplayPort 1.2, 600mV for each differential line,

∞

100 ohm input impedance per differential pair

100 VAC to 240 VAC / 50 Hz or 60 Hz ± 3 Hz /

1.5A (typical)

120 V: 30 A (Max.) at 0°C (cold start)

∞

240 V: 60 A (Max.) at 0°C (cold start)

∞

16 │ About your monitor

Physical characteristics

Model P2418D

Signal cable type

Dimensions (with stand)

Height (extended) 486.9 mm (19.17 in)

Height (compressed) 356.9 mm (14.05 in)

Width 538.9 mm (21.22 in)

Depth 180.0 mm (7.09 in)

Dimensions (without stand)

Height 320.7 mm (12.63 in)

Width 538.9 mm (21.22 in)

Depth 51.6 mm (2.03 in)

Stand dimensions

Height (extended) 401.5 mm (15.81 in)

Height (compressed) 354.4 mm (13.95 in)

Width 242.6 mm (9.55 in)

Depth 180.0 mm (7.09 in)

Weight

Weight with packaging 7.81 kg (17.22 lb)

Weight with stand assembly
and cables

Weight without stand
assembly (no cables)

Weight of stand assembly 1.96 kg (4.32 lb)

Front-frame gloss 4 - 7

Digital: detachable, HDMI, 19 pins (Not

∞

included).

Digital: detachable, DP, 20 pins.

∞

Universal Serial Bus: USB, 9 pins.

∞

5.82 kg (12.83 lb)

3.44 kg (7.58 lb)

About your monitor │ 17

Environmental characteristics

Model P2418D

Compliant Standards

Energy Saver feature for Energy Star certified Monitor.

EPEAT Gold registered in the U.S. EPEAT registration varies by country.
See www.epeat.net for registration status by country.

TCO-certified display.

BFR/PVC- Free monitor (excluding external cables).

Meets NFPA 99 leakage current requirements.

Arsenic-Free glass and Mercury-Free for the panel only.

Energy Gauge shows the energy level being consumed by the monitor in real time.

Temperature

Operating 0°C to 40°C (32°F to 104°F)

Non-operating

Humidity

Operating 10% to 80% (non-condensing)

Non-operating

Altitude

Operating (maximum) 5,000 m (16,400 ft)

Non-operating (maximum) 12,192 m (40,000 ft)

Thermal dissipation

Storage: -20°C to 60°C (-4°F to 140°F)

∞

Shipping: -20°C to 60°C (-4°F to 140°F)

∞

Storage: 10% to 90% (non-condensing)

∞

Shipping: 10% to 90% (non-condensing)

∞

211.69 BTU/hour(maximum)

∞

68.29 BTU/hour(typical)

∞

18 │ About your monitor

Power management modes

If you have VESA's DPM™ compliance display card or software installed in your
PC, the monitor can automatically reduce its power consumption when not in
use. This feature is called Power Save Mode*. If the computer detects input from
the keyboard, mouse or other input devices, the monitor automatically resumes
functioning. The following table shows the power consumption and signaling of this
automatic power saving feature.

* Zero power consumption in off mode can only be achieved by disconnecting the
main cable from the monitor.

VESA

Modes

Normal

operation

Horizontal

Sync

Vertical

Sync

Video Power

Indicator

Active Active Active White 62 W

Power

Consumption

(maximum)**

20 W (typical,
without USB
load)

Active-off

mode

Inactive Inactive Blanked White

(Glowing )

Less than 0.3 W

Switch off - - - Off Less than 0.3 W

Energy Star Power Consumption

P

on

E

TEC

** Maximum power consumption with max luminance.

20 W

63 kWh

This document is informational only and reflects laboratory performance. Your
product may perform differently, depending on the software, components and
peripherals you ordered and shall have no obligation to update such information.
Accordingly, the customer should not rely upon this information in making
decisions about electrical tolerances or otherwise. No warranty as to accuracy or
completeness is expressed or implied.

About your monitor │ 19

NOTE: This monitor is ENERGY STAR-compliant.

NOTE:

Pon: Power consumption of on mode as defined in Energy Star 7.0

version.

E

: Total energy consumption in kWh as defined in Energy Star 7.0

TEC

version.

20 │ About your monitor

Pin assignments

HDMIconnector

Pin Number 19-pin Side of the Connected Signal Cable

1 T.M.D.S. Data 2+

2 T.M.D.S. Data 2 Shield

3 T.M.D.S. Data 2-

4 T.M.D.S. Data 1+
5 T.M.D.S. Data 1 Shield

6 T.M.D.S. Data 1 -

7 T.M.D.S. Data 0+

8 T.M.D.S. Data 0 Shield

9 T.M.D.S. Data 0-

10 T.M.D.S. Clock +

11 T.M.D.S. Clock Shield

12 T.M.D.S. Clock -

13 CEC

14 Reserved (N.C. on device)

15 SCL

16 SDA

17 DDC/CEC Ground

18 +5V Power

19 Hot Plug Detect

About your monitor │ 21

DisplayPort connector

Pin Number 20-pin Side of the Connected Signal Cable

1 ML0 (p)

2 GND

3 ML0 (n)

4 ML1 (p)

5 GND

6 ML1 (n)

7 ML2 (p)

8 GND

9 ML2 (n)

10 ML3 (p)

11 GND

12 ML3 (n)

13 GND

14 GND

15 AUX (p)

16 GND

17 AUX (n)

18 Hot Plug Detect

19 Re-PWR

20 +3.3 V DP_PWR

22 │ About your monitor

Universal serial bus (USB) interface

This section gives you information about the USB ports that are available on the
monitor.

NOTE: This monitor is Super-Speed USB 3.0 compatible.

Transfer Speed Data Rate Power Consumption*

Super-speed 5 Gbps 4.5 W (Max, each port)

High speed 480 Mbps 4.5 W (Max, each port)

Full speed 12 Mbps 4.5 W (Max, each port)

*Up to 2A on USB downstream port (port with icon) with BC1.2 compliance
devices or normal USB devices.

USB 3.0 upstream connector

Pin Number 9-pin Side of the Connector

1 VCC

2 D-

3 D+

4 GND

5 SSTX-

6 SSTX+

7 GND

8 SSRX-

9 SSRX+

About your monitor │ 23

USB 3.0 downstream connector

Pin Number 9-pin Side of the Connector

1 VCC

2 D-

3 D+

4 GND

5 SSRX-

6 SSRX+

7 GND

8 SSTX-

9 SSTX+

USB Ports

• 1 x USB 3.0 upstream - bottom

• 2 x USB 3.0 downstream - bottom

• 2 x USB 3.0 downstream - side

• Power Charging Port- the port with icon; supports fast current

charging capability if the device is BC1.2 compatible.

NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.

NOTE: The monitor’s USB interface works only when the monitor
is On or in the power save mode. If you turn Off the monitor and
then turn it On, the attached peripherals may take a few seconds to
resume normal functionality.

24 │ About your monitor

Plug and play capability

You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display Identification
Data (EDID) using Display Data Channel (DDC) protocols so the system can
configure itself and optimize the monitor settings. Most monitor installations are
automatic, you can select different settings if desired. For more information about
changing the monitor settings, see Operating your monitor.

LCD monitor quality and pixel policy

During the LCD Monitor manufacturing process, it is not uncommon for one or
more pixels to become fixed in an unchanging state which are hard to see and do
not affect the display quality or usability. For more information on Dell Monitor
Quality and Pixel Policy, see Dell Support site at: www.dell.com/support/

monitors.

Maintenance guidelines

Cleaning your monitor

WARNING: Before cleaning the monitor, unplug the monitor power

cable from the electrical outlet.

CAUTION: Read and follow the Safety Instructions before cleaning the

monitor.

For best practices, follow the instructions in the list below while unpacking, cleaning
or handling your monitor:

• To clean your anti-static screen, lightly dampen a soft, clean cloth with water.
If possible, use a special screen-cleaning tissue or solution suitable for the
anti-static coating. Do not use benzene, thinner, ammonia, abrasive cleaners
or compressed air.

• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.

• If you notice white powder when you unpack your monitor, wipe it off with a
cloth.

• Handle your monitor with care as a darker-colored monitor may get scratched
and show white scuff marks more than a lighter-colored monitor.

• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.

About your monitor │ 25

Setting up the monitor

Attaching the stand

NOTE: The stand is detached when the monitor is shipped from the

factory.

NOTE: This is applicable for a monitor with a stand.If you have

purchased a third-party stand refer to the respective stand setup
guide for the set up instructions.

To attach the monitor stand.

Follow the instructions on the flaps of carton to remove the stand from the

1.

top cushion that secures it.

Insert the stand base blocks fully into the stand slot.

2.

Lift the screw handle and turn the screw clockwise.

3.

After fully tightening the screw, fold the screw handle flat within the recess.

4.

26 │ Setting up the monitor

Lift the cover, as shown, to expose the VESA area for stand assembly.

5.

Attach the stand assembly to the monitor.

6.

Fit the two tabs on the upper part of the stand to the groove on the back

a.

of the monitor.

Press the stand down till it snaps into place.

b.

Place the monitor upright.

7.

NOTE: Lift the monitor carefully to prevent it from slipping or falling.

Setting up the monitor │ 27

Connecting your monitor

WARNING: Before you perform any of the procedures in this section,

follow the Safety Instructions.

NOTE: Do not connect all cables to the computer at the same time. It

is recommend to route the cables through the cable-management slot
before you connect them to the monitor.

To connect your monitor to the computer:

Turn off your computer and disconnect the power cable.

1.

Connect the HDMI or DP cable from your monitor to the computer.

2.

Connecting the HDMI cable (optional)

Connecting the DP cable

28 │ Setting up the monitor

Connecting the USB 3.0 cable

After you have completed connecting the DP/HDMI cable, follow the procedures
below to connect the USB 3.0 cable to the computer and complete your monitor
setup:

Connect the upstream USB 3.0 port (cable supplied) to an appropriate USB 3.0

1.

port on your computer. (See Bottom View for details.)

Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the

2.

monitor.

Plug the power cables for your computer and monitor into a nearby outlet.

3.

Turn on the monitor and the computer.

4.

If your monitor displays an image, installation is complete. If it does not display
an image, see Universal serial bus (USB) specific problems.

Use the cable slot on the monitor stand to organize the cables.

5.

Setting up the monitor │ 29

Organizing cables

Use the cable-management slot to organize the cables connected to your monitor.

30 │ Setting up the monitor

Disconnecting the monitor stand

NOTE: To prevent scratches on the LCD screen while removing the

stand, ensure that the monitor is placed on a soft and clean surface.

NOTE: This is applicable for a monitor with a stand. When any other

stand is bought, please refer to the respective stand setup guide for
the set-up instructions.

To remove the stand:

Place the monitor on a soft cloth or cushion.

1.

Press and hold the stand release button.

2.

Lift the stand up and away from the monitor.

3.

3

2

Setting up the monitor │ 31

Wall mounting (optional)

P2418D

Monitor Plano Panel /Moniteur écran plat /液晶顯示器

Modelo /N°de modelo /型號: P2418Dc

Entrade /Daya Tegangan:100-240V 50/60Hz,1.5A
輸入電源:交流電壓100-240伏特,1.5安培,50/60赫茲
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: 0.X Wh

Удельная мощность рабочего режима - 0.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - 0.XX Вт
Потребляемая мощность изделием в выключенном режиме - 0.XX Вт
Apparatet må lkoples jordet skkontakt.
Apparaten skall anslutas ll jordat uag.
Laite on liiteävä suojakoskemilla varusteuun pistorasiaan.

P2418D

Monitor Plano Panel /Moniteur écran plat /液晶顯示器

Modelo /N°de modelo /型號: P2418Dc

Entrade /Daya Tegangan:100-240V 50/60Hz,1.5A
輸入電源:交流電壓100-240伏特,1.5安培,50/60赫茲
Consumo de energía: XX.X Wh
Consumo de energía en modo de espera: 0.X Wh

Удельная мощность рабочего режима - 0.XXX Вт/см²
Потребляемая мощность изделием в режиме ожидания - 0.XX Вт
Потребляемая мощность изделием в выключенном режиме - 0.XX Вт
Apparatet må lkoples jordet skkontakt.
Apparaten skall anslutas ll jordat uag.
Laite on liiteävä suojakoskemilla varusteuun pistorasiaan.
Apparatets skprop skal lslues en skkontakt med jord,
som giver forbindelse l skproppens jord.
The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.

CAN ICES-3 (B)/NMB-3(B)

警語: 使用過度恐傷害視力

сделанный в Китай /Fabriqué en Chine /中國製造

R33037

デ

RoHS

7

XXXXX

XXXXXXXXXXXX

XXXXXX-XX

MSIP-REM-TPF-P2418Dc

신청인:TPV Electronics (Fujian) Co., Ltd.
제조자:L&T Display Technology(Fujian)Ltd.

F40GXXXXXXXXXX

080-200-3800

DELL P2418D

Flat Panel Monitor /液晶显示器
型号: P2418D

Input Rang /输入电源:
100-240V 50/60Hz,1.5A
www.dell.com Raheen Business Park Limerick Ireland

Made in China /中国制造

Date of Mfg/生产日期/生產日期: July. 2017

SVC Tag:

S/N: XXXXXXX

xxxxxxx

XXXXXXXXXXX
Express Service
Code:
xxx xxx xxx x

F40GXXXXXXXXX

(Screw dimension: M4 x 10 mm).

Refer to the instructions that come with the VESA-compatible wall mounting kit.

Place the monitor panel on a soft cloth or cushion on a stable, flat table.

1.

Remove the stand.

2.

Use a screwdriver to remove the four screws securing the plastic cover.

3.

Attach the mounting bracket from the wall mounting kit to the monitor.

4.

Mount the monitor on the wall by following the instructions that comes with

5.

the wall mounting kit.

NOTE: For use only with UL or CSA or GS-listed wall mount bracket

with minimum weight/load bearing capacity of 13.76 kg.

Apparatets skprop skal lslues en skkontakt med jord,
som giver forbindelse l skproppens jord.
The equipment must be connected to an earthed mains socket-outlet.
L'appareil doit être branché sur une prise de courant munie d'une mise à la terre.

CAN ICES-3 (B)/NMB-3(B)

警語: 使用過度恐傷害視力

сделанный в Китай /Fabriqué en Chine /中國製造

R33037

デ

RoHS

7

XXXXX

XXXXXXXXXXXX

XXXXXX-XX

MSIP-REM-TPF-P2418Dc

신청인:TPV Electronics (Fujian) Co., Ltd.
제조자:L&T Display Technology(Fujian)Ltd.

F40GXXXXXXXXXX

080-200-3800

32 │ Setting up the monitor

Operating your monitor

Power on the monitor

Press the button to turn on the monitor.

Language options

Set the OSD display to one of the eight languages.

Dell 24 Monitor

Please select language:

English

Español

Français

Deutsch

Português(Brasil)

Pусский

简体中文

日本語

Operating your monitor │ 33

Using the front panel controls

Use the control buttons at the front of the monitor to adjust the settings on your
monitor.

3

2

1

The following table describes the front panel buttons:

Front Panel Button Description

1

Shortcut key/Preset

2

Shortcut key/Input

3

4

5

Power On/Off button

(with LED indicator)

Modes

Source

Menu

Exit

4

5

Use this button for choose from a list of preset
modes.

Use the input source menu to select between
the different video signals that may be
connected to your monitor.

Use the menu button at launch your on-screen
display (OSD) and select the OSD menu. See

Accessing the Menu System.

Use this button to go back to the main menu or
exit the OSD main menu.

Use the power button to turn the monitor on
and off.

Solid white light indicates the monitor is turned
on. Blinking white light indicates it is in power­save mode.

34 │ Operating your monitor

OSD controls

Use the buttons on the front of the monitor to adjust the image settings.

1

234

Front Panel Button Description

1

Use the up button to increase values or move up in a
menu.

Up

2

Use the down button to decrease values or move
down in a menu.

Down

3

Use the OK button to confirm your selection in a
menu.

OK

4

Use the back button to go back to the previous
menu.

Back

Operating your monitor │ 35

Using the on-screen display (OSD) menu

Accessing the Menu System

NOTE: Any changes you make are automatically saved when you move

to another menu, exit the OSD menu, or wait for the OSD menu to
automatically close.

Press the button to display the OSD main menu.

1.

Main menu for digital (HDMI/DP) input

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Press the and buttons to move between the setting options. As you

2.

move from one icon to another, the option is highlighted.

Press the button once to activate the highlighted option.

3.

Press and button to select the desired parameter.

4.

75%

75%

Press and then use the and buttons, according to the indicators on

5.

the menu, to make your changes.

Select the button to return to the main menu.

6.

36 │ Operating your monitor

Icon Menu and

Submenus

Brightness/

Contrast

Brightness Brightness adjusts the luminance of the backlight.

Contrast Adjust the brightness first, and then adjust the contrast

Description

Use this menu to activate brightness/contrast
adjustment.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

75%

75%

Press the button to increase the brightness and
press the button to decrease the brightness (min. 0
/ max. 100).

NOTE: Manual adjustment of brightness is

disabled when dynamic contrast is switched
on.

only if further adjustment is necessary.

Press the button to increase the contrast and press
the button to decrease the contrast (min. 0 / max.

100).

The contrast function adjusts the degree of difference
between darkness and lightness on the monitor screen.

Operating your monitor │ 37

Input Source Use the input source menu to select between the

different video signals that may be connected to your
monitor.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

HDMI

DP

Auto Select On

Reset Input Source

HDMI Select HDMI input when you are using the HDMI

connector. Push to select the HDMI input source.

DP Select DP input when you are using the DP connector.

Push to select the DP input source.

Auto Select Select auto select to scan for available input signals.

Reset Input

Select this option to restore default Input Source.

Source

Color Use color to adjust the color setting mode.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Preset Modes

Input Color Format

Reset Color

Standard

RGB

38 │ Operating your monitor

Preset Modes When you select preset modes, you can choose

Input Color Format

Reset Color

standard, comfortview, multimedia, movie, game, warm,
cool, or custom color from the list.

Standard: Loads the monitor's default color settings.

∞

This is the default preset mode.

ComfortView: Decreases the level of blue light

∞

emitted from the screen to make viewing more
comfortable for your eyes.

NOTE: Optimize eye comfort with a flicker-

free screen.

CAUTION: The possible long-term effects

of blue light emission from the monitor may
cause damage to the eyes, including eye
fatigue or digital eye strain. See the Safety

Instructions.

Multimedia: Loads color settings ideal for multimedia

∞

applications.

Movie: Loads color settings ideal for movies.

∞

Game: Loads color settings ideal for most gaming

∞

applications.

Warm: Increases the color temperature. The screen

∞

appears warmer with a red/yellow tint.

Cool: Decreases the color temperature. The screen

∞

appears cooler with a blue tint.

Custom Color: Allows you to manually adjust the color

∞

settings.

Press the and buttons to adjust the three colors
(R, G, B) values and create your own preset color
mode.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Preset Modes

Standard

ComfortView

Multimedia

Movie

Game

Warm

Cool

Custom Color

Operating your monitor │ 39

Input Color

Preset Modes

Reset Color

t

Format

Allows you to set the video input mode to:

RGB: Select this option if your monitor is connected

∞

to a computer or DVD player using the HDMI cable.

YPbPr: Select this option if your DVD player supports

∞

only YPbPr output.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Input Color Format

RGB

YPbPr

Reset Color Allows your monitor color settings to the factory

settings.

Display Use the display to adjust image.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Aspect Ratio

Sharpness

Dynamic Contras

Response Time

Reset Display

Wide 16:9

50

Normal

Aspect Ratio Adjusts the image ratio to wide 16:9, 4:3 or 5:4

Sharpness This feature can make the image look sharper or softer.

Dynamic
Contrast

Response Time User can select between fast or normal.

Reset Display Select this option to restore default display settings.

40 │ Operating your monitor

Use or to adjust the sharpness from 0 to 100.

Allows you to increase the level of contrast to provide
sharper and more detailed image quality.

Press the button to select the dynamic contrast on
or off.

NOTE: Dynamic contrast provides higher

contrast if you select game or movie preset
mode.

Menu Select this option to adjust the settings of the OSD,

such as, the languages of the OSD, the amount of time
the menu remains on screen and so on.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Language

Rotation

Transparency 20

Timer

Reset Menu

English

20 s

Language Language options set the OSD display to one of the

eight languages (English, Spanish, French, German,
Brazilian Portuguese, Russian, Simplified Chinese, or
Japanese).

Rotation Rotates the OSD by 90 degrees counter-clockwise. You

can adjust the menu according to your display rotation.

Transparency Select this option to change the menu transparency by

pressing the and buttons from 0 to 100.

Timer OSD hold time: sets the length of time the OSD will

remain active after the last time you pressed a button.

Use or to adjust the slider in 1 second increments,
from 5 to 60 seconds.

Reset Menu Reset all OSD settings to the factory preset values.

Operating your monitor │ 41

Personalize Select this option to adjust the settings of the

Shorout Key 2

Power Button LED

USB

Reset Personalization

Shorout Key 1

Power Button LED

USB

Reset Personalization

personalization.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Shorout Key 1

Shorout Key 2

Power Button LED On During Active

USB

Reset Personalization

Preset Modes

Input Source

Off During Standby

Shortcut Key 1 User can select one of the following: preset modes,

brightness/contrast, input source, aspect ratio, rotation
to set the shortcut key 1.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Shorout Key 1

Preset Modes

Brightness / Contrast

Input Source

Aspect Ratio

Rotation

Shortcut Key 2 User can select one of the following: preset modes,

brightness/contrast, input source, aspect ratio, rotation
to set the shortcut key 2.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Shorout Key 2

Preset Modes

Brightness / Contrast

Input Source

Aspect Ratio

Rotation

42 │ Operating your monitor

Power Button

Shorout Key 1

Shorout Key 2

USB

Reset Personalization

Shorout Key 1

Shorout Key 2

Power Button LED

Reset Personalization

LED

Allows you to set the power LED indicator on during
active or off during active to save energy.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Power Button LED

On During Active

Off During Standby

USB Allows you to enable or disable USB function during

monitor standby mode.

NOTE: USB ON/OFF under standby mode

is only available when USB upstream cable
unplugged. This option will be grey out when
USB upstream cable plug in.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

On During StandbyUSB

Off During Standby

Reset

Personalization

Reset all settings under the personalize menu to the
default setting.

Operating your monitor │ 43

Dell 24 Monitor

DDC/CI

LCD Conditioning

Reset Others

Factory Reset

Display Info

LCD Conditioning

Reset Others

Factory Reset

Others

Display Info

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

Display Info

DDC/CI

LCD Conditioning Off

Reset Others

Factory Reset

Display Info

On

Model : Dell P2418D

Input Source : HDMI

Current : 1920 x 1440,60Hz

Maximum : 2560x 1440,60Hz

DP Capability : DP 1.2

DDC/CI DDC/CI (display data channel/command interface)

allows your monitor parameters (brightness, color
balance and etc.) to be adjustable via the software on
your computer.

You can disable this feature by selecting off.

Enable this feature by selecting on for best user
experience and optimum performance of your monitor.

Dell 24 Monitor

Brightness / Contrast

Input Source

Color

Display

Menu

Personalize

Others

DDC/CI

On

Off

LCD

Conditioning

Reset Others Reset all settings under the others setting menu to the

Factory Reset Reset all settings to the factory preset values.

44 │ Operating your monitor

Helps reduce minor cases of image retention. Depending
on the degree of image retention, the program may
take some time to run. To start LCD conditioning, select
on.

factory preset values.

NOTE: Your monitor has a built-in feature to automatically calibrate

the brightness to compensate for LED aging.

OSD warning messages
When the Dynamic Contrast feature is enabled (in these preset modes: Game or

Movie), the manual brightness adjustment is disabled.

Dell 24 Monitor

To allow manual adjustment of brightness, the Dynamic Contrast will be

switched o.

Do you want to continue?

Yes

No

P2418D

When the monitor does not support a particular resolution mode, the following
message is displayed:

Dell P2418D

The current input timing is not supported by the monitor display.

Please change your input timing to 2560x1440, 60Hz or any other

monitor listed timing as per the monitor specifications.

This means that the monitor cannot synchronize with the signal that it is receiving
from the computer. See Monitor specifications for the Horizontal and Vertical
frequency ranges addressable by this monitor. Recommended mode is 2560 x 1440.
Before the DDC/CI function is disabled, the following message is displayed:

Dell 24 Monitor

The function of adjusting display setting using PC application will be

disabled.

Do you wish to disable DDC/CI function?

Yes

No

P2418D

Operating your monitor │ 45

When the monitor enters the Power Save Mode, the following message appears:

Dell

P2418HZ

Dell 24 Monitor

Entering Power Save Mode.

P2418D

If you press any button other than the power button, the following messages will
appear depending on the selected input:

Dell

P2418HZ

Dell 24 Monitor

?

No HDMI signal from your device.

Press any key on the keyboard or move the mouse to wake it up.

If there is no display, press the monitor button again to select

the correct input source.

P2418D

If HDMI or DP cable is not connected, a floating dialog box as shown below
appears. The monitor will enter Power Save Mode after 4 minutes if left at this
state.

Dell

P2418HZ

Dell P2418D

The display will go into Power Save Mode in 4 minutes.

?

No HDMI Cable

www.dell.com/support/monitors

Dell

P2418HZ

Dell P2418D

?

No DP Cable

The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors

46 │ Operating your monitor

or

The OSD functions only in the normal operation mode. When any button is pressed
in the Active-off mode, the following message will be displayed:

Dell

P2418HZ

Dell 24 Monitor

?

No HDMI signal from your device.

Press any key on the keyboard or move the mouse to wake it up.

If there is no display, press the monitor button again to select

the correct input source.

P2418D

Activate the computer and the monitor to gain access to the OSD.

See Troubleshooting for more information.

Setting up your monitor

Setting the maximum resolution

To set the maximum resolution for the monitor:
In Windows® 7,Windows® 8, and Windows® 8.1:

For Windows 8 and Windows 8.1, select the Desktop tile to switch to classic

1.

desktop.
Right-click on the desktop and click Screen resolution.

2.
Click the dropdown list of the Screen Resolution and select 2560 x 1440

3.
Click OK.

4.

In Windows® 10:

Right-click on the desktop and click Display settings.

1.

Click Advanced display settings.

2.

Click the dropdown list of Resolution and select 2560 x 1440.

3.

Click Apply.

4.

If you do not see 2560 x 1440 as an option, you may need to update your graphics
driver. Depending on your computer, complete one of the following procedures:
If you have a Dell desktop or portable computer:

• Go to www.dell.com/support, enter your computer’s Service Tag, and
download the latest driver for your graphics card.

If you are using a non-Dell computer (portable or desktop):

• Go to the support site for your computer and download the latest graphic
drivers.

• Go to your graphics card website and download the latest graphic drivers.

Operating your monitor │ 47

Using the Tilt, Swivel, and Vertical Extension

NOTE: This is applicable for a monitor with a stand. When any other

stand is bought, please refer to the respective stand setup guide for
set up instructions.

Tilt, Swivel

With the stand attached to the monitor, you can tilt and swivel the monitor for the
most comfortable viewing angle.

5° 21°

45°

NOTE: The stand is detached when the monitor is shipped from the

45°

factory.

Vertical Extension

NOTE: The stand extends vertically up to 130 mm. The figure below

illustrates how to extend the stand vertically.

130mm

48 │ Operating your monitor

Rotating the Monitor

Before you rotate the monitor, your monitor should be fully vertically extended
(Vertical Extension) and fully tilted up to avoid hitting the bottom edge of the
monitor.

1

2

90°

90°

NOTE: To use the Display Rotation function (Landscape versus

Portrait view) with your Dell computer, you require an updated
graphics driver that is not included with this monitor. To download the
graphics driver, go to www.dell.com/support and see the Download
section for Video Drivers for latest driver updates.

Operating your monitor │ 49

NOTE: When in the Portrait View Mode, you may experience

performance degradation in graphic-intensive applications (3D Gaming
and etc.).

Adjusting the Rotation Display Settings of Your System

After you have rotated your monitor, you need to complete the procedure below to
adjust the Rotation Display Settings of your system.

NOTE: If you are using the monitor with a non-Dell computer, you

need to go the graphics driver website or your computer manufacturer
website for information on rotating the ‘contents’ on your display.

To adjust the Rotation Display Settings:

Right-click on the desktop and click Properties.

1.

Select the Settings tab and click Advanced.

2.

If you have an ATI graphics card, select the Rotation tab and set the

3.

preferred rotation.

If you have an nVidia graphics card, click the nVidia tab, in the left-hand

4.

column select NVRotate, and then select the preferred rotation.

If you have an Intel® graphics card, select the Intel graphics tab, click

5.
Graphic Properties, select the Rotation tab, and then set the preferred

rotation.

NOTE: If you do not see the rotation option or it is not working

correctly, go to www.dell.com/support and download the latest driver
for your graphics card.

50 │ Operating your monitor

Troubleshooting

WARNING: Before you begin any of the procedures in this section,

follow the Safety Instructions.

Self-test

Your monitor provides a self-test feature that allows you to check if your monitor is
functioning properly. If your monitor and computer are properly connected but the
monitor screen remains dark, run the monitor self-test by performing the following
steps:

Turn off both your computer and the monitor.

1.

Disconnect all video cables from the monitor. This way, the computer doesn’t

2.

have to be involved.
Turn on the monitor.

3.

If the monitor is working correctly, it detects that there is no signal and one of the
following message appears. While in self-test mode, the power LED remains white.

Dell

P2418HZ

Dell P2418D

?

No HDMI Cable

The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors

or

Dell

P2418HZ

Dell P2418D

?

No DP Cable

The display will go into Power Save Mode in 4 minutes.

www.dell.com/support/monitors

NOTE: This box also appears during normal system operation, if the

video cable is disconnected or damaged.

Turn off your monitor and reconnect the video cable; then turn on both your

4.

computer and the monitor.
If your monitor remains dark after you reconnect the cables, check your video
controller and computer.

Troubleshooting │ 51

Built-in diagnostics

Your monitor has a built-in diagnostic tool that helps you determine if any screen
abnormality you experience is an inherent problem with your monitor, or with your
computer and video card.

NOTE: You can run the built-in diagnostics only when the video cable

is unplugged and the monitor is in self-test mode.

2

1

3

4

5

To run the built-in diagnostics:

Ensure that the screen is clean (no dust particles on the surface of the

1.

screen).

Unplug the video cable(s) from the back of the computer or monitor. The

2.

monitor then goes into the self-test mode.

Press and hold Button 1 on the front panel simultaneously for 5 seconds. A

3.

gray screen appears.

Carefully inspect the screen for abnormalities.

4.

Press Button 1 on the front panel again. The color of the screen changes to

5.

red.

Inspect the display for any abnormalities.

6.

Repeat steps 5 and 6 to inspect the display in green, blue, black, white and

7.

text screens.

The test is complete when the text screen appears. To exit, press Button 1 again.
If you do not detect any screen abnormalities upon using the built-in diagnostic
tool, the monitor is functioning properly. Check the video card and computer.

52 │ Troubleshooting

Common problems

The following table contains general information about common monitor problems
you might encounter and the possible solutions:

Common

Symptoms

No video/power LED
off

No video/power LED
on

Poor focus

Shaky/jittery video

Missing pixels

Stuck-on pixels

Brightness problems

Geometric distortion

Horizontal/vertical
lines

Ensure that the video cable connecting the monitor and the computer is

∞

properly connected and secure.
Verify that the power outlet is functioning properly using any other

∞

electrical equipment.
Ensure that the correct input source is selected via the Input Source

∞

menu.

Increase brightness and contrast controls using the OSD.

∞

Perform monitor self-test feature check.

∞

Check for bent or broken pins in the video cable connector.

∞

Run the built-in diagnostics.

∞

Ensure that the correct input source is selected via the Input Source

∞

menu.

Eliminate video extension cables.

∞

Reset the monitor to Factory Settings (Factory Reset).

∞

Change the video resolution to the correct aspect ratio.

∞

Reset the monitor to Factory Settings (Factory Reset).

∞

Check environmental factors.

∞

Relocate the monitor and test in another room.

∞

Cycle power on-off.

∞

Pixel that is permanently Off is a natural defect that can occur in LCD

∞

technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell

∞

Support site at www.dell.com/support/monitors.

Cycle power on-off.

∞

Pixel that is permanently off is a natural defect that can occur in LCD

∞

technology.
For more information on Dell Monitor Quality and Pixel Policy, see Dell

∞

Support site at www.dell.com/support/monitors.

Reset the monitor to Factory Settings (Factory Reset).

∞

Adjust brightness & contrast controls via OSD.

∞

Reset the monitor to Factory Settings (Factory Reset).

∞

Adjust horizontal & vertical controls via OSD.

∞

Reset the monitor to Factory Settings (Factory Reset).

∞

Perform monitor self-test feature check and determine if these lines are

∞

also in self-test mode.
Check for bent or broken pins in the video cable connector.

∞

Run the built-in diagnostics.

∞

Possible Solutions

Troubleshooting │ 53

Synchronization
problems

Safety related issues

Intermittent problems

Missing color

Wrong color

Image retention from
a static image left on
the monitor for a long
period of time

Video ghosting or
overshooting

Reset the monitor to Factory Settings (Factory Reset).

∞

Perform monitor self-test feature check to determine if the scrambled

∞

screen appears in self-test mode.
Check for bent or broken pins in the video cable connector.

∞

Restart the computer in the safe mode.

∞

Do not perform any troubleshooting steps.

∞

Contact Dell immediately.

∞

Ensure that the video cable connecting the monitor to the computer is

∞

connected properly and is secure.
Reset the monitor to Factory Settings (Factory Reset).

∞

Perform monitor self-test feature check to determine if the intermittent

∞

problem occurs in self-test mode.

Perform monitor self-test feature check.

∞

Ensure that the video cable connecting the monitor to the computer is

∞

connected properly and is secure.
Check for bent or broken pins in the video cable connector.

∞

Change the Color Setting Mode in the Color Settings OSD to

∞

Graphics or Video depending on the application.
Try different Preset Modes in Color settings OSD. Adjust R/G/B value

∞

in Custom Color in Color settings OSD.
Change the Input Color Format to RGB or YPbPr in the Color settings

∞

OSD.
Run the built-in diagnostics.

∞

Use the Power Management feature to turn off the monitor at all times

∞

when not in use (for more information, see Power management modes).
Alternatively, use a dynamically changing screensaver.

∞

Change the Response Time in the Display OSD to Fast or Normal

∞

depending on your application and usage.

54 │ Troubleshooting

Product-specific problems

Specific

Possible Solutions

Symptoms

Screen image is too
small

Cannot adjust the
monitor with the
buttons on the front
panel

No input signal when
user controls are
pressed

The picture does not fill
the entire screen

Check the Aspect Ratio setting in the Display settings OSD.

∞

Reset the monitor to Factory Settings (Factory Reset) .

∞

Turn off the monitor, unplug the power cord, plug it back, and then turn

∞

on the monitor.
Check if the OSD menu is locked. If yes, press and hold the button on the

∞

left side of the power button for 6 seconds to unlock.

Check the signal source. Ensure the computer is not in standby or sleep

∞

mode by moving the mouse or pressing any key on the keyboard.
Check if the video cable is plugged in properly. Disconnect and reconnect

∞

the video cable if necessary.
Reset the computer or video player.

∞

Due to different video formats (aspect ratio) of DVDs, the monitor may

∞

display in full screen.
Run the built-in diagnostics.

∞

Universal serial bus (USB) specific problems

Specific

Symptoms

USB interface is not
working

Supre Speed USB 3.0
interface is slow

Wireless USB
peripherals stop
working when a USB

3.0 device is plugged in

Check that your monitor is turned On.

∞

Reconnect the upstream cable to your computer.

∞

Reconnect the USB peripherals (downstream connector).

∞

Switch Off and then turn On the monitor again.

∞

Reboot the computer.

∞

Some USB devices like external portable HDD require higher electric

∞

current; connect the device directly to the computer system.

Check that your computer is USB 3.0-capable.

∞

Some computers have USB 3.0, USB 2.0, and USB 1.1 ports. Ensure that

∞

the correct USB port is used.
Ensure that the correct USB port is used.

∞

Reconnect the upstream cable to your computer.

∞

Reconnect the USB peripherals (downstream connector).

∞

Reboot the computer.

∞

Increase the distance between the USB 3.0 peripherals and the wireless

∞

USB receiver.
Position your wireless USB receiver as close as possible to the wireless

∞

USB peripherals.
Use a USB-extender cable to position the wireless USB receiver as far

∞

away as possible from the USB 3.0 port.

Possible Solutions

Troubleshooting │ 55

Appendix

Safety Instructions

WARNING: Use of controls, adjustments, or procedures other than

those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.

For information on safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI).

WARNING: The possible long-term effects of blue light emission from

the monitor may cause personal injury such as digital eye strain, eye
fatigue and damage to the eyes. Using monitor for extended periods of
time may also cause pain in parts of body such as neck, arm, back and
shoulder.

To reduce the risk of eye strain and neck/arm/back/shoulder pain from using the
monitor for long periods of time, we suggest you to:

Set the distance of the screen between 20 inches to 28 inches (50cm-70cm)

1.

from your eyes.

Blink frequently to moisten your eyes or wet your eyes with water after

2.

prolonged usage of the monitor.

Take regular and frequent breaks for 20 minutes every two hours.

3.

Look away from your monitor and gaze at a distant object at 20 feet away for

4.

at least 20 seconds during the breaks.

Perform stretches to relieve tension in the neck, arm, back, and shoulders

5.

during the breaks.

FCC notices (U.S. Only) and other regulatory information

For FCC notices and other regulatory information, see the regulatory

1.

compliance website located at www.dell.com/regulatory_compliance.

56 │ Appendix

Contacting Dell

To contact Dell for sales, technical assistance, or customer service issues:

Go to www.dell.com/contactdell.

1.

Verify your country or region in the Choose a Country/Region drop-down list

2.

at the bottom of the page.

Select the appropriate service or support link based on your requirement or

3.

choose the method of contacting Dell that is convenient for you. Dell provides

several online and telephone-based support and service options. Availability

varies by country and product, and some services may not be available in your

area.

NOTE: If you do not have an active internet connection, you can find

contact information on your purchase invoice, packing slip, bill, or Dell

product catalog.

Appendix │ 57

58 │