Dell OptiPlex GX110 User Manual

Page 1

Dell™OptiPlex™GX110SystemUser'sGuide

Models DCP, DCS, DCM, and MMP

Notes, Notices, and Cautions

Throughout this guide, there may be blocks of text printed in bold type or in italic type. These blocks are notes, notices, and cautions, and they are used as follows:

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, OptiPlex, OptiFrame, Dell OpenManage, Dimension, Latitude, Inspiron, DellWare, and the DELL logo are trademarks of Dell Computer Corporation; Microsoft, Windows, MS-DOS, and WindowsNT are registered trademarks of Microsoft Corporation; Intel and Pentium are registered trademarks of Intel Corporation; 3Com is a registered trademark of 3Com Corporation; IBM and OS/2 are registered trademarks of International Business Machines Corporation; Novell and NetWare are registered trademarks of Novell, Inc. As an ENERGY STAR Partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

Initial release: 19 Aug 1999 Last revised: 3 Dec 1999

Introduction

Setup and Operation

Drivers and Utilities

System Setup

Installing Upgrades

Troubleshooting

Technical Specifications

NOTE: You can obtain the latest version of this document from the Support section of the Dell Web site at http://www.dell.com.

NOTE: A NOTE indicates important information that helps you make better use of your system.

CAUTION: A CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

Page 2

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BasicChecks:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

If your Dell computer system is not working as expected, and if you are not sure what to do, start your troubleshooting with the procedures in this section. This section guides you through basic steps to solve basic computer problems. It also directs you to further detailed troubleshooting information and procedures to solve more complex problems.

Backing Up Your Files

If your system is behaving erratically, back up your files immediately. If your system has a tape drive installed, see the documentation that came with the tape backup software for instructions on performing a backup operation. Otherwise, see your operating system documentation for information on backing up data files.

Basic Checks

See the following sections in the order indicated until the problem is resolved:

l If your computer is wet or damaged, see "Troubleshooting a Wet Computer" or "Troubleshooting a Damaged Computer." l Perform the steps in "Checking Connections and Switches." l Perform the steps in "Look and Listen." l If your system did not complete the boot (start-up) routine, see "Getting Help."

l If your system displayed a message or emitted a beep code, see "Messages and Codes." l Verify the settings in System Setup. l Run the Dell Diagnostics.

Checking Connections and Switches

Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for your computer, monitor, or other peripheral (such as a printer, keyboard, mouse, or other external equipment).

Complete the following steps in the order indicated to check all the connections and switches:

1. Turn off the system, including any attached peripherals (such as the monitor, keyboard, printer, external drives, scanners, or plotters). Disconnect all the AC power cables from their electrical outlets.

2. If your computer is connected to a power strip, turn the power strip off and then on again. If the problem is not resolved, try another power strip or connect the system directly to an electrical outlet to see if the original power strip is faulty.

3. Connect the system to a different electrical outlet. If doing so corrects the problem, the original outlet is faulty.

Overview

Checking Connections and Switches

Backing Up Your Files

Look and Listen

Basic Checks

System Setup

NOTE: The boot routine is the operating system's attempt to load its files into memory from the boot-up sector on the hard-disk drive or another bootable device.

NOTE: See "Controls and Indicators" and "Connecting Peripheral Devices" for the location of your computer's external connections and switches.

Page 3

4. Reconnect the system to an electrical outlet. Make sure that all connections fit tightly together, and turn on the system.

5. If the problem is resolved, you have corrected a faulty connection.

6. If your monitor is not operating properly, see "Troubleshooting the Monitor."

7. If your keyboard is not operating properly, see "Troubleshooting the Keyboard."

8. If your mouse or printer is not operating properly, see "Troubleshooting I/O Ports." Otherwise, see "Look and Listen."

Look and Listen

Looking at and listening to your system is important in determining the source of a problem. Look and listen for the indications described in Table

If after looking and listening to your computer you have not resolved the problem, continue with the recommendations in "System Setup."

Table 1. Boot Routine Indications

Look/Listen for:

Action

An error message

See "Messages and Codes."

The monitor's power indicator

Most monitors have a power indicator (usually on the front bezel). If the monitor's power indicator does not light up, see "Troubleshooting the Monitor."

The power and hard-disk drive indicators

Use the power and hard-disk drive indicators to help you identify a system problem when you press the power button to turn on the computer but the system does not boot.

The power indicator

Use the power indicator to help you identify a system problem when you press the power button to turn on the computer but the system does not boot:

l A blinking yellow power indicator before power-on self-test (POST) indicates that the power supply may be

faulty. In rare cases, the system board may be faulty. See "Getting Help" for instructions on getting technical assistance from Dell.

l A solid yellow power indicator before POST indicates that a device on the system board may be faulty or

isincorrectlyinstalled.Besurethatthemicroprocessorisproperlyseated,remove all expansion cards,

and then reboot. If the system does not boot, see "Getting Help" for instructions on getting technical assistance from Dell.

l A solid green power indicator and a beep code during POST indicate that a dual in-line memory module

(DIMM) may be faulty or is not properly seated. Remove all DIMMs, install only one DIMM, and then reboot. Repeat this procedure until you identify the faulty or improperly seated DIMM.

l A solid green power indicator and no beep code and no video during POST indicate that the monitor or

the integrated video controller may be faulty. See "Troubleshooting the Monitor." If the monitor is operating properly and is correctly connected, see "Getting Help" for instructions on getting technical assistance from Dell.

l A solid green power indicator and no beep code with video during POST indicate that an integrated

system board device may be faulty. See "Getting Help" for instructions on getting technical assistance from Dell.

The keyboard indicators

Most keyboards have one or more indicators (usually in the upper-right corner). Press the <Num Lock> key, the <Caps Lock> key, and the <Scroll Lock> key to toggle the keyboard indicators on and off. If the keyboard indicators do not light up, see "Troubleshooting the Keyboard."

The diskette-drive access indicator

The diskette-drive access indicator should quickly flash on and off when you access data on the diskette drive. On a system running a Microsoft®Windows®operating system, you can test the drive by opening Windows Explorer and clicking the icon for drive A. If the diskette-drive access indicator does not light up, see "Troubleshooting Drives."

The hard-disk drive access indicator

The hard-disk drive access indicator should quickly flash on and off when you access data on the hard-disk drive. On a system running a Windows operating system, you can test the drive by opening Windows Explorer and clicking the icon for drive C. If the hard-disk drive access indicator does not light up, see "Troubleshooting

Drives."

A series of beeps

See "Messages and Codes."

An unfamiliar constant scraping or grinding sound when you access a drive

Make sure the sound is not caused by the application program you are running. The sound could be caused by a hardware malfunction. See "Getting Help" for instructions on getting technical assistance from Dell.

The absence of a familiar sound

When you turn on your system, you can hear the hard-disk drive spin up, and the system tries to access the boot files from the hard-disk drive or the diskette drive. If your system boots, see "Dell Diagnostics." If your system does not boot, see "Getting Help."

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System Setup

You can easily correct certain system problems by verifying the correct settings in System Setup. When you boot your system, your system checks the system configuration information and compares it with the current hardware configuration. If your system hardware configuration does not match the information recorded by System Setup, an error message may appear on your screen.

This problem can happen if you changed your system's hardware configuration and forgot to run System Setup. To correct this problem, enter System Setup, correct the setting for the corresponding System Setup program option, and reboot your system.

If after checking the settings in System Setup you have not resolved the problem, see "Dell Diagnostics."

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Battery:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

A 3.0-volt (V) CR2032 coin-cell battery installed on the system board maintains system configuration, date, and time information in a special section of memory.

The operating life of the battery can extend up to ten years. The battery may need replacing if an incorrect time or date is displayed during the boot routine along with a message such as:

Time-of-day not set - please run SETUP program or

Invalid configuration information - please run SETUP program

Strike the F1 key to continue, F2 to run the setup utility

To determine whether you need to replace the battery, reenter the time and date through System Setup and exit the program properly to save the information. Turn off your system and disconnect it from the electrical outlet for a few hours; then reconnect and turn on your system. Enter System Setup. If the date and time are not correct in System Setup, replace your battery.

You can operate your system without a battery; however, without a battery, the system configuration information is erased if the system is turned off or unplugged from the electrical outlet. In this case, you must enter System Setup and reset the configuration options.

Replacing the Battery

Toreplacethesystembattery,performthefollowingsteps:

1. If you have not already done so, make a copy of your system configuration information in System Setup. If the settings are lost while you are replacing the battery, refer to your written or printed copy of the system configuration information to

restore the correct settings.

2. Remove the computer cover according to the instructions in "Removing and Replacing the Computer Cover."

3. Remove the battery. See Figure 9 in "Inside Your Computer" for the location of the battery.

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Make certain that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

Pry the battery out of its socket with your fingers or with a blunt, nonconductive object, such as a plastic screwdriver.

4. Install the new battery. Orient the battery with the side labeled "+" facing up (see Figure 1). Then insert the battery into the socket, and snap it into place.

Figure 1. Replacing the System Battery

Overview

Replacing the Battery

CAUTION: There is a danger of the new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you remove the computer cover, see "Safety First — For You and Your Computer."

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5. Replace the computer cover, reconnect your computer and peripherals to their electrical outlets, and turn them on.

6. Enter System Setup, and confirm that the battery is operating properly. Enter the correct time and date through System Setup's System Time and System Date options. Also, use the copy you made in step 1 of

the system configuration information to restore the correct settings for other System Setup options. Then exit System Setup.

7. Turn off and unplug your computer. Leave the computer turned off for at least 10 minutes.

8. After 10 minutes, plug in the computer, turn it on, and enter System Setup. If the time and date are still incorrect, see "Getting Help" for instructions on obtaining technical assistance.

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Battery

Battery socket

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ContactingDell:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International

Dialing Codes" provides the various codes required to make long-distance and international calls. "Americas Contact Numbers," "Europe Contact Numbers," and "Asia and Other Regions Contact Numbers" provide local telephone numbers, area codes, toll-free numbers, and e-mail

addresses, if applicable, for each department or service available in various countries around the world. If you are making a direct-dialed call to a location outside of your local telephone service area, determine which codes to use (if any) in

"International Dialing Codes," in addition to the local numbers provided in the other sections. For example, to place an international call from Paris, France to Bracknell, England, dial the international access code for France followed by the

country code for the U.K., the city code for Bracknell, and then the local number as shown in the following illustration:

To place a long-distance call within your own country, use area codes instead of international access codes, country codes, and city codes. For example, to call Paris, France from Montpellier, France, dial the area code plus the local number as shown in the following illustration:

The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a different dialing protocol. If you need assistance in determining which codes to use, contact a local or an international operator.

International Dialing Codes

Click a listed country to obtain the appropriate contact numbers.

Overview

Europe Contact Numbers

International Dialing Codes

Asia and Other Regions Contact Numbers

Americas Contact Numbers

NOTES: Toll-free numbers are for use only within the country for which they are listed. Area codes are most often used to call long distance within your own country (not internationally)—in other words, when your call originates in the same country you are calling.

Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

Country (City)

International Access

Code

Country Code

City Code

Australia (Sydney)

0011

Austria (Vienna)

900

Belgium (Brussels)

Brazil

0021

Brunei

—

673

—

Canada (North York, Ontario)

011

—

Not required

Chile (Santiago)

—

China (Xiamen)

—

592

Czech Republic (Prague)

420

Denmark (Horsholm)

Not required

Finland (Helsinki)

990

358

France (Paris) (Montpellier)

(1) (4)

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Americas Contact Numbers

Germany (Langen)

6103

Hong Kong

001

852

Not required

Ireland (Cherrywood)

353

Italy (Milan)

Japan (Kawasaki)

001

Korea (Seoul)

001

Luxembourg

352

—

Macau

—

853

Not required

Malaysia (Penang)

Mexico (Colonia Granada)

Netherlands (Amsterdam)

New Zealand

—

Norway (Lysaker)

Not required

Poland (Warsaw)

011

Portugal

—

Singapore (Singapore)

005

Not required

South Africa (Johannesburg)

09/091

Spain (Madrid)

Sweden (Upplands Vasby)

Switzerland (Geneva)

Taiwan

002

886

—

Thailand

001

—

U.K. (Bracknell)

010

1344

U.S.A. (Austin, Texas)

011

Not required

Country (City)

Department Name or Service

Area Code

Local Number or

Toll-Free Number

Brazil

Customer Support, Technical Support



toll free: 0800 90 3355

Sales



toll free: 0800 90 3366



Web site: http://www.dell.com/br



Canada (North York, Ontario)



Automated Order-Status System



toll free: 1-800-433-9014

AutoTech (Automated technical support)



toll free: 1-800-247-9362

Customer Care (From outside Toronto)



toll free: 1-800-387-5759

Customer Care (From within Toronto)

416

758-2400

Customer Technical Support



toll free: 1-800-847-4096

Sales (Direct Sales—from outside Toronto)



toll free: 1-800-387-5752

Sales (Direct Sales—from within Toronto)

416

758-2200

Sales (Federal government, education, and medical)



toll free: 1-800-567-7542

Sales (Major Accounts)



toll free: 1-800-387-5755

TechFax



toll free: 1-800-950-1329

Chile (Santiago)

NOTE: Customers in

Sales, Customer Support, and Technical Support



toll free: 1230-020-4823

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Chile call the U.S.A. for sales, customer, and technical assistance

Latin America

NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance.

Customer Technical Support (Austin, Texas, U.S.A.)

512

728-4093

Customer Service (Austin, Texas, U.S.A.)

512

728-3619

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)

512

728-3883

Sales (Austin, Texas, U.S.A.)

512

728-4397

SalesFax (Austin, Texas, U.S.A.)

512

728-4600 728-3772

Mexico

NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech.

Automated Order-Status System (Austin, Texas, U.S.A.)

512

728-0685

AutoTech (Automated technical support) (Austin, Texas, U.S.A.)

512

728-0686

Customer Technical Support

525

228-7870

Sales

525

228-7811 toll free: 91-800-900-37 toll free: 91-800-904-49

Customer Service

525

228-7878

Main

525

228-7800

U.S.A. (Austin, Texas)

 

Automated Order-Status System



toll free: 1-800-433-9014

AutoTech (for portable and desktop computers)



toll free: 1-800-247-9362

Dell Home and Small Business Group (for portable and desktop computers):

Customer Technical Support (Return Material Authorization Numbers)



toll free: 1-800-624-9896

Customer Technical Support (Home sales purchased via http://www.dell.com)





toll free: 1-877-576-3355

Customer Service (Credit Return Authorization Numbers)



toll free: 1-800-624-9897

National Accounts (systems purchased by established Dell national accounts [have your account number handy], medical institutions, or value-added resellers [VARs]):

Customer Service and Technical Support (Return Material Authorization Numbers)



toll free: 1-800-822-8965

Public Americas International (systems purchased by governmental agencies [local, state, or federal] or educational institutions):

Customer Service and Technical Support (Return Material Authorization Numbers)



toll free: 1-800-234-1490

Dell Sales



toll free: 1-800-289-3355 toll free: 1-800-879-3355

Spare Parts Sales



toll free: 1-800-357-3355

DellWare™



toll free: 1-800-753-7201

Desktop and Portable Fee-Based Technical Support



toll free: 1-800-433-9005

Server Fee-Based Technical Support



toll free: 1-800-967-0765

Sales (Catalogs)



toll free: 1-800-426-5150

Fax



toll free: 1-800-727-8320

TechFax

toll free: 1-800-950-1329

Dell Services for the Deaf, Hard-of-Hearing, or SpeechImpaired

toll free: 1-877-DELLTTY

(1-877-335-5889)

Switchboard

512

338-4400

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Europe Contact Numbers

Country (City)

Department Name or Service

Area Code

Local Number or

Toll-Free Number

Austria

(Vienna)

NOTE: Customers in Austria call Langen, Germany for Technical Support and Customer Care.

Switchboard

491 040

Home/Small Business Sales01795676-02

Home/Small Business Sales Fax01795676-05

Home/Small Business Customer Care01795676-03

Preferred Accounts/Corporate Customer Care



0660-8056

Home/Small Business Technical Support01795676-04

Preferred Accounts/Corporate Technical Support



0660-8779

Web site: http://support.euro.dell.com





E-mail: tech_support_central_europe@dell.com





Belgium (Brussels)

Technical Support

481 92 88

Customer Care

481 91 19

Home/Small Business Sales



toll free: 0800 16884

Corporate Sales

481 91 00

Fax

481 92 99

Switchboard

481 91 00

Web site: http://support.euro.dell.com



E-mail: tech_be@dell.com



Czech Republic (Prague)

Technical Support

22 83 27 27

Customer Care

22 83 27 11

Fax

22 83 27 14

TechFax

22 83 27 28

Switchboard

22 83 27 11

Web site: http://support.euro.dell.com



E-mail: czech_dell@dell.com



Denmark (Horsholm)

NOTE: Customers in Denmark call Sweden for fax technical support.

Technical Support



45170182

Relational Customer Care



45170184

Home/Small Business Customer Care32875505

Switchboard



45170100

Fax Technical Support (Upplands Vasby, Sweden)

46

859005594

Fax Switchboard



45170117

Web site: http://support.euro.dell.com



E-mail: den_support@dell.com E-mail Support for Servers:

Nordic_server_support@dell.com



Finland (Helsinki)



Technical Support

253 313 60

Technical Support Fax

253 313 81

Relational Customer Care

253 313 38

Home/Small Business Customer Care

693 791 94

Fax

253 313 99

Switchboard

253 313 00

Web site: http://support.euro.dell.com





E-mail: fin_support@dell.com



Page 11

France (Paris/Montpellier)

   

Home and Small Business



Technical Support

0825

387 270

CustomerCare

0825

823 833

Fax

0825

004701

Switchboard

0825

004 700

Switchboard (Alternative)

99 75 40 00

Sales

0825

004 700

Web site: http://support.euro.dell.com





E-mail: web_fr_tech@dell.com



Corporate



Technical Support

0825

004 719

CustomerCare

0825

338 339

Fax

55 94 71 01

Switchboard

55 94 71 00

Sales

55 94 71 00

Web site: http://support.euro.dell.com



E-mail: web_fr_tech@dell.com





Germany (Langen)



Technical Support

06103

766-7200

Home/Small Business Customer Care



0180-5-224400

Global Segment Customer Care

06103

766-9570

Preferred Accounts Customer Care

06103

766-9420

Large Accounts Customer Care

06103

766-9560

Public Accounts Customer Care

06103

766-9555

Switchboard

06103

766-7000

Web site: http://support.euro.dell.com





E-mail:

tech_support_central_europe@dell.com



Ireland (Cherrywood)

  

Technical Support



0870 908 0800

HomeUserCustomerCare

204 4095

Small Business Customer Care

204 4026

Corporate Customer Care

204 4003

Sales

01

286 0500

SalesFax

204 0144

Fax



0870 907 5590

Switchboard

286 0500

Web site: http://support.euro.dell.com



E-mail: dell_direct_support@dell.com



Italy (Milan)



Home and Small Business



Technical Support

577 826 90

Customer Care

696 821 14

Fax

696 821 13

Switchboard

696 821 11

Web site: http://support.euro.dell.com





E-mail: web_it_tech@dell.com





Corporate



Technical Support

577 826 90

Customer Care

577 825 55

Page 12

Fax

575 035 30

Switchboard

577 821

Web site: http://support.euro.dell.com





E-mail: web_it_tech@dell.com





Luxembourg

NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance.

Technical Support (Brussels, Belgium)

481 92 88

Home/Small Business Sales (Brussels, Belgium)



toll free: 080016884

Corporate Sales (Brussels, Belgium)

481 91 00

Customer Care (Brussels, Belgium)

481 91 19

Switchboard (Brussels, Belgium)

481 91 00

Fax (Brussels, Belgium)

481 92 99

Web site: http://support.euro.dell.com





E-mail: tech_be@dell.com





Netherlands (Amsterdam)

Technical Support

020

581 8838

Customer Care

020

581 8740

Home/Small Business Sales



toll free: 0800-0663

Home/Small Business Sales Fax

020

682 7171

Corporate Sales

020

581 8818

Corporate Sales Fax

020

686 8003

Fax

020

686 8003

Switchboard

020

581 8818

Web site: http://support.euro.dell.com





E-mail: tech_nl@dell.com



Norway (Lysaker)

NOTE: Customers in Norway call Sweden for fax technical support.

Technical Support



671 16882

Relational Customer Care



671 17514

Home/Small Business Customer Care231 62298

Switchboard



671 16800

Fax Technical Support (Upplands Vasby, Sweden)

00

08 590 05 594

Fax Switchboard



671 16865

Web site: http://support.euro.dell.com





E-mail: nor_support@dell.com E-mail Support for Servers:

Nordic_server_support@dell.com





Poland (Warsaw)

Technical Support

57 95 700

Customer Care

57 95 999

Sales

57 95 999

Switchboard

57 95 999

Fax

57 95 998

Web site: http://support.euro.dell.com





E-mail: pl_support@dell.com





Portugal

Technical Support

800 834 077

Customer Care

800 300 415

or 800 834 075

Sales



800 300 410 or 800 300 411 or 800 300 412

or 351 214 220 710

Switchboard

917 229 200

Fax

121 424 01 12

E-mail es_support@dell.com



Page 13

Spain (Madrid)

   

Home and Small Business



Technical Support



902 100 130

Customer Care



902 118 540

Switchboard



902 118 541

Fax



902 118 539

Web site: http://support.euro.dell.com



E-mail: web_esp_tech@dell.com



Corporate



Technical Support



902 100 130

Customer Care



902 118 546

Switchboard

722 92 00

Fax

91

722 95 83

Web site: http://support.euro.dell.com



E-mail: web_esp_tech@dell.com



Sweden (Upplands Vasby)



Technical Support

590 05 199

Relational Customer Care

590 05 642

Home/Small Business Customer Care

587 70 527

Fax Technical Support

590 05 594

Sales

590 05 185

Web site: http://support.euro.dell.com





E-mail: swe_support@dell.com E-mailSupportforLatitude™andInspiron™:Swe-

nbk_kats@dell.com E-mailSupportforOptiPlex™:

Swe_kats@dell.com E-mail Support for Servers:

Nordic_server_support@dell.com



Switzerland (Geneva)

 

Technical Support (Home and Small Business)



0844 811 411

Technical Support (Corporate)



0844 822 844

Customer Care (Home and Small Business)



0848 802 202

Customer Service (Corporate)0848 821 721

Switchboard

022

799 01 01

Fax

022

799 01 90

Web site: http://support.euro.dell.com





E-mail: swisstech@dell.com



U.K. (Bracknell)

 

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])

0870

9080500

Technical Support (Direct/PAD and General)

0870

9080800

Global Accounts Customer Care

01344

723186

Corporate Customer Care

0870

908 0500

Preferred Accounts (500-5000 employees) Customer Care

01344

723 196

Central Government Customer Care

01344

723 193

Local Government Customer Care

01344

723 194

Home/Small Business Sales

0870

9074000

Home/Small Business Customer Care

0870

906 0010

Corporate/Public Sector Sales

01344

860 456

Web site: http://support.euro.dell.com



Page 14

Asia and Other Regions Contact Numbers

E-mail: dell_direct_support@dell.com



Country (City)

Department Name or Service

Area Code

Local Number or

Toll-Free Number

Australia

(Sydney)

Home and Small Business



1-300-65-55-33

Government and Business



toll free: 1-800-633-559

Preferred Accounts Division (PAD)



toll free: 1-800-060-889

Customer Care



toll free: 1-800-819-339

Corporate Sales



toll free: 1-800-808-385

Transaction Sales



toll free: 1-800-808-312

Fax



toll free: 1-800-818-341

Brunei

NOTE: Customers in Brunei call Malaysia for customer assistance.

Customer Technical Support (Penang, Malaysia)



633 4966

Customer Service (Penang, Malaysia)



633 4949

Transaction Sales (Penang, Malaysia)



633 4955

China (Xiamen)

  

Technical Support



toll free: 800 858 2437

Customer Experience



toll free: 800 858 2060

Home and Small Business toll free: 800 858 2222

Preferred Accounts Division toll free: 800 858 2062

Large Corporate Accounts toll free: 800 858 2999

Hong Kong

NOTE: Customers in Hong Kong call Malaysia for customer assistance.

Technical Support



toll free: 800 96 4107

Customer Service (Penang, Malaysia)



633 4949

Transaction Sales



toll free: 800 96 4109

Corporate Sales



toll free: 800 96 4108

Japan

(Kawasaki) 

Technical Support (Server)



toll free: 0120-1984-35

TechnicalSupport(Dimension™andInspiron) Technical Support Outside of Japan (Dimension

and Inspiron)



81-44

toll free: 0120-1982-26

520-1435

TechnicalSupport(DellPrecision™,OptiPlex,and

Latitude) Technical Support Outside of Japan (Dell Precision,

OptiPlex, and Latitude)



81-44

toll free: 0120-1984-33

556-3894

Customer Care

044

556-4240

24-Hour Automated Order Status Service

044

556-3801

Home and Small Business Group Sales

044

556-3344

IndividualUserSales

044

556-3344

Business Sales Division (up to 400 employees)

044

556-3344

Government, Educational, and Medical Sales

044

556-1469

Preferred Accounts Division Sales (over 400 employees)

044

556-3433

Dell Global Japan

044

556-3469

Large Corporate Accounts Sales (over 3500 employees)

044

556-3430

Faxbox Service

044

556-3490

Switchboard

044

556-4300

Web site: http://support.jp.dell.com



Page 15

Back to Contents Page

Korea (Seoul)

Technical Support



toll free: 080-200-3800

Sales



toll free: 080-200-3777

Customer Service (Penang, Malaysia)



604-633-4949

Customer Service (Seoul, Korea)2194-6220

Fax



2194-6202

Switchboard



2194-6000

Macau

NOTE: Customers in Macau call Malaysia for customer assistance.

Technical Support



toll free: 0800 582

Customer Service (Penang, Malaysia)



633 4949

Transaction Sales



toll free: 0800 581

Malaysia (Penang)

Technical Support



toll free: 1 800 888 298

Customer Service

633 4949

Transaction Sales



toll free: 1 800 888 202

Corporate Sales



toll free: 1 800 888 213

New Zealand

Home and Small Business 0800 446 255

Government and Business



0800 444 617

Sales



0800 441 567

Fax



0800 441 566

Singapore (Singapore)

NOTE: Customers in Singapore call Malaysia for customer assistance.

Technical Support



toll free: 800 6011 051

Customer Service (Penang, Malaysia)

633 4949

Transaction Sales



toll free: 800 6011 054

Corporate Sales



toll free: 800 6011 053

South Africa (Johannesburg)

Technical Support

011

709 7710

Customer Care

011

709 7707

Sales

011

709 7700

Fax

011

706 0495

Switchboard

011

709 7700

Web site: http://support.euro.dell.com



E-mail: dell_za_support@dell.com



Southeast Asian/Pacific Countries

(excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries)

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)



60 4 633-4810

Taiwan

Technical Support



toll free: 0080 60 1225

Technical Support (Servers)



toll free: 0080 60 1256

Customer Service (Penang, Malaysia) 633 4949

Transaction Sales



toll free:

0080 651 228/0800 33 556

Corporate Sales



toll free:

0080 651 227/0800 33 555

Thailand

NOTE: Customers in Thailand call Malaysia for customer assistance.

Technical Support



toll free: 088 006 007

Customer Service (Penang, Malaysia)



633 4949

Sales



toll free: 088 006 009

Page 16

Page 17

Back to Contents Page

Dell™Diagnostics:DellOptiPlex™GX110SystemUser'sGuide

Overview

Unlike many diagnostic programs, the Dell Diagnostics helps you check your computer's hardware without any additional equipment and without destroying any data. By using the diagnostics, you can have confidence in your computer system's operation. If you find a problem you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell's service and support personnel.

NOTICE: Use the Dell Diagnostics only to test your Dell computer system. Using this program with other computers may cause incorrect computer responses or result in error messages.

Features of the Dell Diagnostics

The Dell Diagnostics provides a series of menus and options from which you choose particular test groups or subtests. You control the sequence in which the tests are run. The diagnostic test groups or subtests have the following helpful features:

l Options that let you run tests individually or collectively l An option that allows you to choose the number of times a test group or subtest is repeated l The ability to display or print test results or to save them in a file l Options to temporarily suspend testing if an error is detected or to terminate testing when an adjustable error limit is reached l A menu category called Devices that briefly describes each test and its parameters l A menu category called Config that describes the configuration of the devices in the selected device group l Status messages that inform you whether test groups or subtests were completed successfully l Error messages that appear if any problems are detected

When to Use the Dell Diagnostics

Whenever a major component or device in your computer system does not function properly, you may have a component failure. As long as the microprocessor and the input and output components of your computer system (the monitor, keyboard, and diskette drive) are working, you can use the Dell Diagnostics. If you are experienced with computers and know what component(s) you need to test, simply select the appropriate diagnostic test group(s) or subtest(s). If you are unsure about how to begin diagnosing a problem, read the rest of this section.

Before You Start Testing

Turn on your printer if one is attached, and make sure it is online. Enter System Setup, confirm your computer's system configuration information, and enable all its components and devices, such as ports.

See "Using System Setup" for instructions on entering and using the program.

Starting the Dell Diagnostics

After you complete the preliminary instructions outlined in the previous section, perform the following steps to start the diagnostics:

1. Turn off your system.

Overview

Starting the Dell Diagnostics

Features of the Dell Diagnostics

Dell Diagnostics Main Screen Overview

When to Use the Dell Diagnostics

Confirming the System Configuration Information

Before You Start Testing

How to Use Dell Diagnostics

Page 18

2. InserttheDellDiagnosticsmedia(forexample,adisketteorCD)intotheappropriatedrive.

3. Turn on your system. When you start the diagnostics, the Dell logo screen appears, followed by a message telling you that the diagnostics is loading. After the diagnostics loads, the Diagnostics Menu appears (see Figure 1). The menu allows you to run all or specific diagnostic tests or to exit to

the MS-DOS® prompt. For a quick check of your system, select the Quickly Test All Devices option. This option runs only the subtests that do not require user

interaction and that do not take a long time to run. Dell recommends that you choose this option first to identify the source of the problem quickly.

Forathoroughcheckofyoursystem,selecttheFully Test All Devices option. To check a particular area of your system, select the Select Devices to Test option.

To select an option from this menu, highlight the option and press <Enter>, or press the key that corresponds to the highlighted letter in the option you choose.

Figure 1. Diagnostics Menu

Dell Diagnostics Main Screen Overview

When you select Select Devices to TestfromtheDiagnostics Menu, the main screen of the diagnostics appears (see Figure 2). The main screen lists the diagnostic test device groups, lists the devices of the selected device group, and allows you to select categories from a menu. From this screen, you can access the main screens.

Information on the main screen of the diagnostics is presented in the following areas:

l Two lines at the top of the screen identify the version number of the Dell Diagnostics. l On the left side of the screen, the Device Groups area lists the diagnostic test groups in the order they will run if you select All from the Run

Tests menu category. Press the up- or down-arrow key to highlight a test device group.

l On the right side of the screen, the Devices for Highlighted Group area lists the computer's currently detected hardware and some of the

relevant settings.

l Two lines at the bottom of the screen make up the menu area. The first line lists the categories you can select; press the left- or right-arrow

key to highlight a menu category. The second line gives information about the category currently highlighted.

Figure 2. Dell Diagnostics Main Screen

Confirming the System Configuration Information

When you boot your system from your diagnostics diskette, the diagnostics checks your system configuration information and displays it in the

Page 19

Device Groups area on the main screen. The following sources supply this configuration information for the diagnostics:

l The system configuration information settings (stored in nonvolatile random-access memory [NVRAM]) that you selected while using System

Setup

l Identification tests of the microprocessor, the video controller, the keyboard controller, and other key components l Basic input/output system (BIOS) configuration information temporarily saved in RAM

Do not be concerned if the Device Groups area does not list the names of all the components or devices you know are part of your computer system. For example, you may not see a printer listed, although you know one is attached to your computer. Instead, the printer is listed as a parallel port. The computer recognizes the parallel port as LPT1, which is an address that tells the computer where to send outgoing information and where to look for incoming information. Because your printer is a parallel communications device, the computer recognizes the printer by its LPT1 address and identifies it as a parallel port. You can test your printer connection in the Parallel Portstests.

How to Use Dell Diagnostics

Six comprehensive, menu-driven, online help categories provide instructions on how to use the program and explain each menu item, test group, subtest, and test result. To enter the Help menu, perform the following steps:

1. Highlight Select Devices to Test in the Diagnostics Menu.

2. Press <Enter>.

3. Press <h>. The six Help menu categories are Menu, Keys, Device Group, Device, Test, and Versions. The online help also provides detailed

descriptions of the devices that you are testing. The Help menu categories are explained in the following subsections.

Menu Category

The Menu help category describes the main menu screen area, the device groups, and the different diagnostic menus and commands and instructs you on how to use them.

Keys Category The Keys help category explains the functions of all keystrokes that you can use in the Dell Diagnostics.

Device Group Category

The Device Group help category describes the test group that is currently highlighted in the Device Groups list on the main menu screen. It also provides reasoning for using some tests.

Device Category The Device help category is the educational section of online help. It describes the function and purpose of the highlighted device in the Device

Groups. For example, the following information appears when you select the DevicehelpcategoryforDiskette in the Device Groups list:

Diskette drive A:

The diskette disk drive device reads and writes data to and from diskettes. Diskettes are flexible recording media, sometimes contained in hard shells. Diskette recording capacities are small and access times are slow relative to hard disk drives, but they provide a convenient means of storing and transferring data.

Test Category The Test help category thoroughly explains the test procedure of each currently highlighted subtest. For example, the subtest Diskette Drive Seek

Test of the Diskettedevicegroupliststhefollowinginformation:

Diskette drive A: - Diskette Drive Seek Test

This test verifies the drive's ability to position its read/write heads. The test operates in two passes: first, seeking from the beginning to ending cylinders inclusively, and second, seeking alternately from the beginning to ending cylinders with convergence towards the middle.

Versions Category

The Versions help category lists the version numbers of the subtests that are used by your Dell Diagnostics program.

Page 20

Back to Contents Page

Page 21

Back to Contents Page

Diskette, Tape, and CD-ROMDrives:Dell™OptiPlex™GX110SystemUser'sGuide

Installing a CD-ROM Drive in a Small-Form-Factor Chassis

To install a CD-ROM drive in the 5.25-inch drive bay in the small-form-factor chassis, perform the following steps.

1. Unpack the drive and prepare it for installation.

NOTICE: To avoid possibly damaging the drive by electromagnetic static (EMS), ground yourself by touching an unpainted metal surface on the back of the computer.

Check the documentation that accompanied the drive to verify that the drive is configured for your computer system. Change any settings necessary for your configuration.

2. Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

3. If a drive is already installed in the drive bay, remove it.

Disconnect the power cable and interface cable from the back of the drive. Push down on the drive release tab on the right side of the drive (see Figure 1), and slide the drive forward out of the chassis.

Figure 1. Removing a CD-ROM Drive From the Small-Form-Factor Chassis

4. Install the new drive in the chassis.

Align the tabs along the bottom of the drive with the notches on the chassis, and slide the drive toward the back of the chassis until it snaps into place (see Figure 2).

Figure 2. Inserting a CD-ROM Drive in the Small-Form-Factor Chassis

Installing a CD-ROM Drive in a Small-Form-Factor Chassis

Installing a Diskette, Tape, or CD-ROM Drive in a Midsize or Mini Tower Chassis

Installing a Diskette, Tape, or CD-ROM Drive in a Low-Profile Chassis

Connecting Drives

CAUTION: To avoid the possibility of electric shock, turn off the computer and any peripherals, disconnect them from their electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you install a drive, see the other precautions in "Safety First—For You and Your Computer."

Drive release tab

Tabs (2)

Notches (2)

Page 22

5. Connect a power cable and an interface cable to the appropriate connectors on the back of the drive (see Figure 3).

Figure 3. Attaching Cables to a CD-ROM Drive in the Small-Form-Factor Chassis

Check all cable connections. Fold cables out of the way to provide airflow for the fan and cooling vents.

6. Replace the computer cover; reconnect your computer and peripherals to their electrical outlets, and turn them on.

7. Update your system configuration information.

Set the Drive 0 option under Drives: Secondary to Auto. See "Primary Drive n and Secondary Drive n" for more information.

8. Verify that your system works correctly by running the Dell Diagnostics.

Installing a Diskette, Tape, or CD-ROM Drive in a Low-Profile Chassis

To install a diskette, tape, or CD-ROM drive in a 5.25-inch drive bay in a low-profile chassis, perform the following steps.

1. Unpack the drive and prepare it for installation.

NOTICE: To avoid possibly damaging the drive by electromagnetic static (EMS), ground yourself by touching an unpainted metal surface on the back of the computer.

Check the documentation that accompanied the drive to verify that the drive is configured for your computer system. Change any settings necessary for your configuration.

If you are installing an enhanced integrated drive electronics (EIDE) drive, configure the drive for the cable select setting. You usually configure a drive for cable select by setting a jumper or switch, depending on the drive. For instructions on configuring the cable select setting, see the documentation that accompanied the drive.

2. Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

3. Remove the 3.5-inch diskette drive/bracket assembly.

Facing the front of the computer, press outward on the two tabs on the left side of the drive bay to disengage the bracket from the chassis (see Figure 4). Then rotate the bracket upward, and remove it from the chassis.

Figure 4. Removing the 3.5-Inch Diskette Drive/Bracket Assembly

4. Lift the 5.25-inch drive bracket straight up and out of the chassis (see Figure 5).

Interface cable

Power cable

Power input connector

Interface connector

CAUTION:Toavoidthepossibilityofelectricshock,turnoffthecomputerandanyperipherals,disconnectthemfromtheir

electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you install a drive, see the other precautions in "Safety First—For You and Your Computer."

Tabs (2)

Notches (2)

Page 23

If a drive is already installed in the bay and you are replacing it, be sure to disconnect the DC power cable and interface cable from the back of the drive before you remove the drive/bracket assembly. To remove the old drive from the bracket, turn the drive/bracket assembly upside down and unscrew the four screws that secure the drive to the bracket (see Figure 5).

Figure 5. Removing the 5.25-Inch Drive Bracket

5. Attach the bracket to the new drive.

a. Turn the drive upside down, and locate the four screw holes around its perimeter. Fit the bracket over the drive so that the

notched end aligns with the front of the drive. Use the score marks on the drive bracket to help align the screw holes on the drive with the screw holes on the bracket (see Figure 6).

Figure 6. Installing a Drive in the 5.25-Inch Drive Bracket

b. To further ensure proper positioning of the drive in the bracket, insert and tighten all four screws in the order in which the holes

are numbered (the holes are marked "1" through "4").

6. Reinstall the 5.25-inch diskette drive/bracket assembly in the chassis.

Align the notches on the front of the drive bracket (see Figure 6) with the front of the computer. Hold the bracket level, and lower the assembly straight down into place (see Figure 7).

Figure 7. Inserting the Drive/Bracket Assembly Into the Drive Bay

7. If you are installing a drive that has its own controller card, install the controller card in an expansion slot.

8. Connect a DC power cable to the power input connector on the back of the drive (see Figure 8).

Screws (4)

Score mark

Notches (2)

Bracket

Notches (2)

Page 24

9. Connect the appropriate interface cable to the interface connector on the back of the drive (see Figure 8).

If your system came with an enhanced integrated drive electronics (EIDE) CD-ROM or tape drive, use the spare connector on the existing interface cable. Otherwise, use the EIDE interface cable provided in the drive kit.

Figure 8. Attaching Cables to a Drive in the 5.25-Inch Drive Bay

10. Connect the interface cable to the system board or a controller card, depending on the type of drive.

l For an EIDE tape drive or CD-ROM drive, connect the other end of the interface cable to the interface connector labeled "IDE2"

on the system board (see Figure 7 in "Inside Your Computer").

l For a diskette drive or non-EIDE tape drive, connect the cable from the drive to the interface connector labeled "DSKT" on the

system board (see Figure 7 in "Inside Your Computer").

l For a drive that comes with its own controller card, connect the other end of the interface cable to the controller card.

Check all cable connections. Fold cables out of the way to provide airflow for the fan and cooling vents.

11. If the 5.25-inch drive bay was previously empty, remove the front-panel insert from the front bezel.

12. Replace the computer cover; reconnect your computer and peripherals to their electrical outlets, and turn them on.

13. Update your system configuration information.

l For a diskette drive, enter System Setup and update the appropriate Diskette Drive A or Diskette Drive B option to reflect the

size and capacity of your new diskette drive.

l If you installed a non-EIDE tape drive as the second drive, set the Diskette Drive B option to Not Installed. l For EIDE CD-ROM and tape drives, set the appropriate Drive option (0 or 1) under Drives: Secondary to Auto. See "Primary

Drive n and Secondary Drive n" for more information.

14. Verify that your system works correctly by running the Dell Diagnostics.

Installing a Diskette, Tape, or CD-ROM Drive in a Midsize or Mini Tower Chassis

To install a diskette, tape, or CD-ROM drive in a 5.25-inch drive bay, perform the following steps.

1. Unpack the drive and prepare it for installation.

NOTICE: To avoid possibly damaging the drive by electromagnetic static (EMS), ground yourself by touching an unpainted metal surface on the back of the computer.

Check the documentation that accompanied the drive to verify that the drive is configured for your computer system. Change any settings necessary for your configuration.

If you are installing an enhanced integrated drive electronics (EIDE) drive, configure the drive for the cable select setting. The cable select setting is located on the drive. To configure the cable select setting, see the documentation that accompanied the drive.

Diskette/tape drive interface cable

Interface connector

DC power cable

Power input connector

NOTE: Tape drives sold by Dell come with their own operating software and documentation. After you install a tape drive, refer to the documentation that came with the drive for instructions on installing and using the tape drive software.

CAUTION:Toavoidthepossibilityofelectricshock,turnoffthecomputerandanyperipherals,disconnectthemfromtheir

electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you install a drive, see the other precautions in "Safety First—For You and Your Computer."

Page 25

2. Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

3. Remove the front bezel (mini tower only) as instructed in "Removing and Replacing the Front Bezel."

4. Remove the drive bracket from the bay you want to use.

a. Squeeze the metal tabs that extend from each side of the drive bracket toward each other, and pull the bracket out of the bay (see

Figure 9).

Figure 9. Removing a Drive

If a drive is already installed in the bay and you are replacing it, disconnect the DC power cable and interface cable from the back of the drive before you slide the bracket out of the bay.

b. To remove the installed drive from the bracket, turn the drive/bracket assembly upside down and unscrew the four screws that

secure the drive to the bracket (see Figure 10).

5. Attach the bracket to the replacement drive.

a. Turn the drive upside down, and locate the four screw holes around its perimeter. b. Fit the bracket over the drive, and then tilt the front of the drive up so that the bracket drops down into place. c. To ensure proper installation, align all screw holes and ensure that the tabs on the front of the bracket are flush with the front of the drive

(see Figure 10).

Figure 10. Attaching the Drive Bracket to the New Drive

NOTE: For easier access inside the chassis, you may want to rotate the power supply out of the way temporarily.

Bracket tabs (2)

Page 26

d. To further ensure proper positioning of the drive in the bracket, insert and tighten all four screws in the order in which the holes

are numbered (the holes are labeled "1" through "4").

6. Slide the drive into the drive bay until the drive snaps securely into place (see Figure 11).

Make sure that both bracket tabs snap into place in the drive bay.

Figure 11. Inserting the New Drive Into the Drive Bay

7. Connect a DC power cable to the power input connector on the back of the drive (see Figure 12).

8. Connect the appropriate interface cable to the interface connector on the back of the drive (see Figure 12).

If your system came with an EIDE CD-ROM or tape drive, use the spare connector on the existing interface cable. Otherwise, use the EIDE interface cable provided in the drive kit.

NOTICE: You must match the colored strip on the cable with pin 1 on the drive's interface connector to avoid possible damage to your system.

Figure 12. Attaching Diskette Drive or Tape Drive Cables

5.25-inch drive

Bracket tabs (2)

Bracket



5.25-inch drive

DC power cable

Power input connector

Interface connector

Diskette/tape drive interface cable

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Connect the interface cable to the system board.

l For an EIDE tape drive or CD-ROM drive, connect the other end of the interface cable to the interface connector labeled "IDE2"

on the system board (see Figure 9 in "Inside Your Computer").

l For a diskette drive, connect the cable from the drive to the interface connector labeled "DSKT" on the system board (see Figure

9 in "Inside Your Computer").

Check all cable connections. Fold cables out of the way to provide airflow for the fan and cooling vents.

10. If the 5.25-inch drive bay was previously empty, remove the front-panel insert from the front bezel.

11. Replace the front bezel (mini tower only).

12. Replace the computer cover, reconnect your computer and peripherals to their electrical outlets, and turn them on.

13. Update your system configuration information in System Setup.

l For a diskette drive, update the appropriate Diskette Drive option (A or B) to reflect the size and capacity of your new diskette

drive.

l For EIDE CD-ROM and tape drives, set the appropriate Secondary Drive option (0 or 1) to Auto.

14. Verify that your system works correctly by running the Dell Diagnostics.

Connecting Drives

When you install a drive, you connect two cables—a DC power cable and an interface cable—to the back of the drive. Your drive’s power input connector(towhichyouconnecttheDCpowercable)resemblestheconnectorshowninFigure13.

Figure 13. Power Cable Connector

The drive’s interface connector is a card-edge connector or a header connector, as shown in Figure 14. Figure 14. Drive Interface Connectors

Power input connector

Power cable

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When you attach the interface cable to a drive, be sure to match the colored strip on the cable to pin 1 of the drive’s interface connector. For the location of pin 1 on the drive’s interface connector, see the documentation that came with the drive.

When you disconnect an interface cable from the system board, be sure to press in on the locking tabs on the cable connector before you disconnect the cable. When you attach an interface cable to the system board, be sure that the locking tabs snap into place so that the cable is firmly attached to the connector on the system board.

Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector (see Figure 14). Keyed connectors ensure that the pin-1 wire in the cable (indicated by the colored strip along one edge of the cable) goes to the pin-1 end of the connector.

The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened "1" printed directly on the board or card.

NOTICE: When you connect an interface cable, do not reverse the interface cable (do not place the colored strip away from pin 1 of the connector). Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both.

Back to Contents Page

Card-edge connector on drive

Notch3Interface cables

Colored strip

Header connector on drive

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Back to Contents Page

DriversandUtilities:Dell™OptiPlex™GX110SystemUser'sGuide

Program Diskette Maker

Dell installed all the drivers for any integrated devices as well as the system utilities on your system's hard-disk drive. These drivers and utilities are provided in diskette image form, from which you can make backup diskettes using the Program Diskette Maker. Dell strongly urges that you make these backup diskettes as soon as you complete initial system setup in case you need to reinstall one of these drivers or utilities.

The Program Diskette Maker is located in the Dell Accessories program folder and contains complete online documentation on its use. To access the Program Diskette Maker, perform the following steps:

1. Start your operating system.

2. Click Start, and then click Programs.

3. Click Dell Accessories.

4. Click Program Disk Maker.

Video Drivers

To reinstall the video drivers, perform the following steps:

1. Use the Program Diskette Maker (located in the Dell Accessories program folder) to make a diskette copy of the video drivers installed

on your hard-disk drive.

2. Insert the video driver diskette 1 into the diskette drive.

3. Click the Start button, click Run, type a:\setup in the Run window, and then click OK.

4. Follow the instructions that appear on your screen to complete the installation.

NIC Drivers

This section describes how to reinstall the network interface controller (NIC) driver for the following operating systems:

l Microsoft®Windows NT®4.0 l Microsoft Windows®98 l Microsoft Windows 95

Windows NT 4.0 NIC Driver

The Windows NT 4.0 operating system installed by Dell automatically detects and installs the NIC driver. To reinstall the driver, perform the following steps:

1. Use the Program Diskette Maker (located in the Dell Accessories program folder) to make a diskette copy of the NIC drivers installed on

your hard-disk drive.

2. Connect the network cable to the back of your computer.

See "Network Cable Requirements" for detailed instructions.

3. Verify that the NIC is enabled in System Setup.

See "Network Interface Controller" for more information.

Program Diskette Maker

Intel INF Chipset Update Utility for Windows 95 or Windows 98

Video Drivers

Mouse Drivers

NIC Drivers

System Utilities

Bus-Mastering EIDE Driver for Windows NT 4.0 or Windows 98

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4. Start the Windows NT operating system, and log on as an administrator or as a user with administrator privileges.

For information on administrator privileges, see your Windows NT documentation.

5. Double-click the My Computer icon, double-click Control Panel, and then double-click the Network icon.

6. Click the Adapters tab in the Network Control Panel, and then click Update.

7. Insert the NIC driver diskette 1 into drive A, type a:\, and then click Continue.

8. When prompted, remove the NIC driver diskette 1 from the diskette drive and insert the NIC driver diskette 2.

9. Remove the diskette from drive A, and click Yes in the Network Settings Change window to restart your system.

Windows 98 NIC Driver

To install the NIC driver for Windows 98, perform the following steps:

1. Use the Program Diskette Maker (located in the Dell Accessories program folder) to make a diskette copy of the NIC drivers installed on

your hard-disk drive.

2. Connect the network cable to the back of your computer.

See "Network Cable Requirements" for detailed instructions.

3. Verify that the integrated NIC is enabled and connected to its network.

See "Network Interface Controller" for more information.

4. Start the Windows 98 operating system.

5. Click the Start button, point to Settings, and click Control Panel. Then double-click the System icon.

6. In the System Properties window, click the Device Manager tab.

7. If you are updating or reinstalling the driver for a Dell-installed Windows 98 operating system, click Network Adapters, and then click 3Com

3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible). If you are installing the driver for a new Windows 98 installation, click Other Devices, and then click PCI Ethernet Controller.

8. Click Properties.

9. Click the Driver tab.

10. Click the Update Driver button. The Update Device Driver Wizard window appears.

11. Click Next.

12. Select Display a list of drivers in a specific location, so you can select the driver you want, and click Next. If you are installing the driver for a new Windows 98 installation, select Network Adapters from the list of device types. Then click OK.

13. Click the Have Disk button.

14. Insert the NIC driver diskette 1 into drive A, verify that a:\ is specified as the target location, and click OK.

15. Verify that 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible) is selected, and then click OK.

16. When the Update Device Driver Wizard asks where to install the driver, click Next.

17. When prompted, remove the NIC driver diskette 1 and insert the NIC driver diskette 2. Then click OK.

18. Click Finish.

19. When prompted to restart your system, remove the diskette from drive A, and click Yes.

Windows 95 NIC Driver

The Windows 95 operating system installed by Dell automatically detects and installs the NIC driver. This subsection provides instructions for

NOTE: If you are installing networking on your system for the first time, the Windows NT operating system displays a message asking if you want to install networking. Click Yes, and refer to your Windows NT documentation for instructions.

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reinstalling the NIC driver on systems running a Dell-installed Windows 95 Service Release 2.1 operating system.

To reinstall the NIC driver in a system running Dell-installed Windows 95 Service Release 2.1, perform the following steps:

1. Use the Program Diskette Maker (located in the Dell Accessories program folder) to make a diskette copy of the NIC drivers installed on your hard-disk drive.

2. Connect the network cable to the back of your computer. See "Network Cable Requirements" for detailed instructions.

3. Verify that the integrated NIC is enabled and connected to its network. See "Network Interface Controller" for more information.

4. Start the Windows 95 operating system.

5. Click the Start button, point to Settings, and click Control Panel. Then double-click the System icon.

6. In the System Properties window, click the Device Manager tab.

7. In the list of system devices, double-click Other Devices. Then click PCI Ethernet Controller.

8. Click Properties to access the PCI Ethernet Controller window.

9. Click the Driver tab, and then click Update Driver. The Update Device Driver Wizard starts.

10. Insert the NIC driver diskette 1 into drive A, and click No, select driver from list.

11. Click Next, click Network Adapter, and then click Have Disk.

12. Type a:\, and then click OK. The Windows 95 operating system begins to copy files to the system's hard-disk drive.

13. Click 3Com 3C920 Integrated Fast Ethernet Controller (3C905C-TX Compatible) and click OK.

14. When prompted to insert the Windows 95 CD-ROM, click OK.

15. Specify the location of the Windows 95 cab files and click OK.

16. When prompted, insert the NIC driver diskette 2 and click OK.

17. Type a:\ and click OK.

18. When prompted to restart the computer, click Yes.

If you receive a notification about Dynamic Host Configuration Protocol (DHCP), see your network administrator.

Bus-Mastering EIDE Driver for Windows NT 4.0 or Windows 98

This section describes how to reinstall the following bus-mastering drivers:

l Bus-mastering enhanced integrated drive electronics (EIDE) Driver for Windows NT 4.0 l Intel®INF Chip Set Update Utility for Windows 98 or Windows 95

Bus-Mastering EIDE Driver for Windows NT 4.0

Dell has installed the Microsoft-updated Advanced Technology Attachment Packet Interface (ATAPI) driver for your operating system, and it is operativewhenyoureceiveyourcomputer.Nofurtherinstallationorconfigurationisneeded.

To reinstall the Microsoft-updated ATAPI driver for Windows NT 4.0, perform the following steps:

NOTE: If you reinstall Windows 95, you must use either the Windows 95 operating system release version provided by Dell or its equivalent. Because of the advanced architecture of your Dell OptiPlex GX110 system, some components will not function correctly with Windows 95 versions earlier than Service Release 2.1.

NOTE: If you reinstall Windows NT 4.0, you must also reinstall the Microsoft-updated ATAPI driver. To do so, you must have a mouse connected to the system, and Windows NT 4.0 must already be installed on the hard-disk drive connected to the primary EIDE channel.

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1. If you have not already done so, use the Program Diskette Maker to make a diskette copy of the Microsoft-updated ATAPI driver diskette image on your hard-disk drive.

The Program Diskette Maker is available through the Dell Accessories program folder. For more information, refer to the online help provided in the Program Diskette Maker.

2. Start the Windows NT operating system. If your system is already running Windows NT, close any open documents or application programs.

3. Insert the Microsoft-updated ATAPI driver diskette into drive A.

4. Click the Start button, click Run, type a:\setup.bat in the Run window, and then click OK. A black screen quickly appears and disappears, which indicates that the driver file has been loaded. The ATAPI driver setup program

automatically saves the existing atapi.sys driver as atapi.000 and loads the new driver into the system32\drivers subdirectory in the Windows NT directory.

5. Remove the diskette from drive A, and then restart the computer.

Intel®INF Chip Set Update Utility for Windows 95 or Windows 98

The Intel INF Chip Set Update Utility installs Windows device installation files (.inf) that tell the operating system how certain chip set components should be configured for proper operation. Dell installed the INF Chip Set Update Utility for Windows 98 or Windows 95 on your hard-disk drive. No further installation or configuration is needed. Use the Program Diskette Maker to make a backup copy of this driver in case you need to reinstall it.

To reinstall the INF Chip Set Update Utility on systems running Windows 98 or Windows 95, perform the following steps.

NOTICE: Only Dell-installed hard-disk drives support bus-mastering. Enabling bus-mastering on a system with a hard-disk drive not supplied by Dell may result in a loss of data.

1. Verify that the Windows 98 or Windows 95 operating system is installed on the system.

2. If you have not done so already, use the Program Diskette Maker to make a diskette copy of the INF Chip Set Update Utility for Windows 98 or Windows 95 diskette image on your hard-disk drive.

3. Close any open application programs.

4. Insert the INF Chip Set Update Utility diskette into diskette drive A. Click Start and then click Run.

5. Type a:\setup and click OK.

6. Follow the instructions on the screen, and accept all defaults.

7. Remove the diskette from drive A. Then click Finish to restart the system. After the system restarts, you are prompted to find the drivers installed from the diskette.

8. Click Next at the next two prompts, and restart the system again.

Mouse Drivers

To reinstall your mouse driver software, perform the following steps:

1. If you have not done so already, use the Program Diskette Maker to make a diskette copy of the mouse drivers diskette image on your hard-disk drive.

2. Insert the mouse drivers diskette into your diskette drive.

3. Click the Start button, and then click Run.

4. Type a:\setup and press <Enter>.

5. Follow the instructions on your screen to complete the installation.

To configure the operation of your mouse in Windows NT or Windows 95, perform the following steps:

1. Click the Start button, point to Settings, and click Control Panel.

NOTE: To enable or disable direct memory access (DMA) while using the Microsoft-updated ATAPI driver, run dmacheck.exe from \support\utils\i386 on the Microsoft Windows NT Service Pack 3 CD.

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2. Double-click the Mouse icon.

3. Configure your mouse as desired, and then click OK.

To access context-sensitive help, hold the mouse cursor over an item in the Mouse Properties dialog box, click the right-mouse button, and click What’s This in the pop-up menu. You can also click the question mark button in the upper-right corner of the dialog box, drag the question mark icon over an item, and then click the item.

System Utilities

This section describes how to reinstall the following system utilities:

l Windows NT 4.0 l Windows 98 or Windows 95 l AutoShutdown service

Reinstalling System Utilities for Windows NT 4.0

The system utilities and services are already installed and operative on your hard-disk drive. If you need to reinstall the utilities and services, perform the following steps:

1. If you have not already done so, use the Program Diskette Maker to make a diskette copy of the Dell system utilities diskette image on your hard-disk drive.

2. Start Windows NT and log in as an administrator or as a user with administrator privileges. If you are already running Windows NT, close any open documents or application programs.

3. With the utilities diskette in drive A, run the setup.exe program from the diskette.

4. Follow the instructions on the screen to install the Dell utilities and/or services. When the installation is complete, restart your system to activate the services.

5. Verify that the utilities and/or service(s) are installed and running.

6. Double-click the Services icon in the Control Panel. AutoShutdown and ThermalShutdown should be listed with the status of Started.

The Asset Tag utility and Auto Power On utility (if installed) are located in the c:\dellutil folder on the drive containing the Windows NT 4.0 system files.

Reinstalling System Utilities for Windows 98 or Windows 95

The system utilities and services are already installed and operative on your hard-disk drive. If you need to reinstall the utilities and services, perform the following steps:

1. If you have not already done so, use the Program Diskette Maker to make a diskette copy of the Dell system utilities diskette image on your hard-disk drive.

2. Start Windows 98 or Windows 95. If you are already running Windows 98 or Windows 95, close any open documents or application programs.

3. With the utilities diskette in your diskette drive, run the setup.exe program from the diskette.

4. Follow the instructions on the screen to reinstall the utilities and services.

The Asset Tag utility and Auto Power On utility (if installed) are located in the c:\dellutil directory on the drive containing your Windows 98 or Windows 95 system files.

AutoShutdown Service

The Dell AutoShutdown service provides the Windows NT 4.0, Windows 98, and Windows 95 operating systems the ability to perform an orderly system shutdown when you press the power button.

How the AutoShutdown Service Works The power button operates in two modes: immediate and AutoShutdown. When the system is off, the power button always acts in immediate

mode—that is, when you press the button, the system turns on immediately. When the system is on and the AutoShutdown service is installed, the power button operates in AutoShutdown mode. Pressing the power button

signals the operating system to perform an orderly shutdown (reducing the possibility of data loss and file corruption) before removing power from the system. During the shutdown sequence, the power indicator on the computer blinks.

If Your Operating System Locks Up

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If the power indicator blinks when you press the power button, but the system does not turn off, your operating system may have locked up. To turn off the system in this situation, either press the power button a second time or press the reset button.

Reinstalling or Removing the AutoShutdown Service If you need to reinstall the AutoShutdown service, see "System Utilities." To remove the AutoShutdown service, perform the following steps:

1. Insert the utilities diskette into drive A.

2. Run the remove.exe utility from the diskette.

3. Make sure that AutoShutdown Service is selected, and click Next.

Back to Contents Page

NOTE: This scenario (a locked-up system with the AutoShutdown service active) is the only situation in which pressing the reset button turns off the system without rebooting it.

Page 35

Back to Contents Page

ExpansionCards:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

Each OptiPlex GX110 chassis can accommodate 32-bit Peripheral Component Interconnect (PCI) expansion cards and 16-bit and 8-bit Industry-

StandardArchitecture(ISA)expansioncards,dependingontheinstalledriserboard.SeeFigure1forexamplesoftheexpansioncards.

Figure 1. Expansion Cards

Riser Boards

The PCI expansion-card connectors are located on a riser board that differs for each chassis:

l Small-form-factor chassis riser board l Low-profile chassis riser board l Midsize chassis riser board l Mini tower chassis riser board

Small-Form-Factor Chassis Riser Board

The small-form-factor chassis riser board has two PCI expansion-card connectors (see Figure 2).

Figure 2. Small-Form-Factor Chassis Riser Board

Low-Profile Chassis Riser Boards

The low-profile chassis is available with either a PCI riser board (see Figure 3) or a PCI/ISA riser board (see Figure 4). The PCI riser board provides three PCI expansion card slots. The PCI/ISA riser board provides one PCI expansion slot, one ISA expansion slot, and one shared PCI/ISA expansion slot.

Figure 3. Low-Profile Chassis PCI Riser Board

Overview

Installing an Expansion Card

Riser Boards

Removing an Expansion Card

8-bit ISA expansion card

16-bit ISA expansion card

32-bit PCI expansion card

Auxiliary power indicator (AUX_LED)

Remote Wakeup header (WOL)

PCI expansion-card connector 1 (PCI1)

PCI expansion-card connector 2 (PCI2)

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Figure 4. Low-Profile Chassis PCI/ISA Riser Board

Midsize Chassis Riser Boards

The midsize chassis is available with either a PCI riser board (see Figure 5) or a PCI/ISA riser board (see Figure 6). The PCI riser board provides five PCI expansion card slots. The PCI/ISA riser board provides two PCI expansion slots, two ISA expansion slots, and one shared PCI/ISA expansion slot.

Figure 5. Midsize Chassis PCI Riser Board

Figure 6. Midsize Chassis PCI/ISA Riser Board

Auxiliary power indicator (AUX_LED)

Remote Wakeup header (WOL)

PCI expansion-card connector 1 (PCI1)

PCI expansion-card connector 2 (PCI2)

PCI expansion-card connector 3 (PCI3)

Standby power indicator (AUX_LED)

ISA expansion-card connector 1 (ISA1)

ISA expansion-card connector 2 (ISA2)

Remote Wakeup header (WOL)

PCI expansion-card connector 1 (PCI1)

PCI expansion-card connector 2 (PCI2)

NOTE: ISA expansion-card connector 1 and PCI expansion-card connector 2 share an expansion slot; only one of these two connectors can be used.

Standby power indicator (AUX_LED)

PCI expansion-cardconnector5(PCI5)

PCI expansion-card connector 4 (PCI4)

Remote Wakeup header (WOL)

PCI expansion-card connector 1 (PCI1)

PCI expansion-card connector 2 (PCI2)

PCI expansion-card connector 3 (PCI3)

Standby power indicator LED (AUX_LED)

ISA expansion-card connector 3 (ISA3)

ISA expansion-card connector 2 (ISA2)

ISA expansion-card connector 1 (ISA1)

Remote Wakeup header (WOL)

PCI expansion-card connector 1 (PCI1)

PCI expansion-card connector 2 (PCI2)

PCI expansion-card connector 3 (PCI3)

Page 37

Mini Tower Chassis Riser Boards

The mini tower chassis is available with either a PCI riser board (see Figure 7) or a PCI/ISA riser board (see Figure 8). The PCI riser board provides five PCI expansion card slots. The PCI/ISA riser board provides three PCI expansion slots, two ISA expansion slots, and two shared PCI/ISA expansion slots.

Figure 7. Mini Tower Chassis PCI Riser Board

Figure 8. Mini Tower Chassis PCI/ISA Riser Board

Installing an Expansion Card

To install an expansion card, perform the following steps.

1. Prepare the expansion card for installation, and remove the computer cover according to the instructions in "Removing and Replacing the

Computer Cover."

See the documentation that came with the expansion card for information on configuring the card, making internal connections, or otherwise customizing it for your system.

2. Unscrew and remove the metal filler bracket that covers the card-slot opening for the expansion-card connector you intend to use (see Figure

9).

NOTE: ISA expansion-card connector 1 and PCI expansion-card connector 3 share an expansion slot; only one of these two connectors can be used.

Standby power indicator LED (AUX_LED)

PCI expansion-card connector 5 (PCI5)

PCI expansion-card connector 4 (PCI4)

PCI expansion-card connector 3 (PCI3)

PCI expansion-card connector 2 (PCI2)

PCI expansion-card connector 1 (PCI1)

Remote Wakeup header (WOL)

PCI expansion-card connector 1 (PCI1)

PCI expansion-card connector 2 (PCI2)

PCI expansion-card connector 3 (PCI3)

PCI expansion-card connector 4 (PCI4)

ISA expansion-card connector 1 (ISA1)

Standby power indicator LED (AUX_LED)

ISA expansion-card connector 4 (ISA4)

ISA expansion-card connector 3 (ISA3)

ISA expansion-card connector 2 (ISA2)

PCI expansion-card connector 5 (PCI5)

Remote Wakeup header (WOL)

NOTE: ISA expansion-card connector 2 and PCI expansion-card connector 5 share an expansion slot; only one of these two connectors can be used. ISA expansion-card connector 1 and PCI expansion-card connector 4 share an expansion slot; only one of these two connectors can be used.

CAUTION: To avoid the possibility of electric shock, turn off the computer and any peripherals, disconnect them from their electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you install an expansion card, see the other precautions in "Safety First—For You and Your Computer."

CAUTION: Some network cards automatically start up the system when they are connected. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before you install any expansion cards.

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Save the screw for use when you install the expansion card later in this procedure.

Figure 9. Removing the Filler Bracket

3. Insert the expansion card into the expansion-card connector.

a. If the expansion card is full-length, insert the front end of the card into the corresponding card guide on the inside front of the

chassis as you insert the card into its connector. b. Insert the card's edge connector firmly into the expansion-card connector. c. Gently rock the card into the connector until it is fully seated (see Figure 10, Figure 11, Figure 12, or Figure 13 for instructions for

the small-form-factor, low-profile, midsize, and mini tower chassis, respectively).

Figure 10. Installing an Expansion Card in a Small-Form-Factor Chassis

Figure 11. Installing an Expansion Card in a Low-Profile Chassis

Figure 12. Installing an Expansion Card in a Midsize Chassis

Expansion card

Card-edge connector

Riser board

Expansion-card connector

Expansion-card cage

Expansion card

Card-edge connector

Riser board

Expansion-card connector

Expansion-card cage

Page 39

Figure 13. Installing an Expansion Card in a Mini Tower Chassis

4. When the card is firmly seated in the connector, secure the card's mounting bracket to the chassis with the screw you removed in step 2.

5. Connect any cables that should be attached to the card. See the documentation for the card for information about the card's cable connections.

6. Replace the computer cover, and reconnect your computer and peripherals to their electrical outlets and turn them on.

ALERT! Cover was previously removed.

7. To reset the chassis intrusion detector, enter System Setup and reset Chassis Intrusion to Enabled or Enabled-Silent.

See "Chassis Intrusion" for instructions.

While in System Setup, if you installed an entry-level OptiPlex sound card, change the setting for Sound to Off.

Removing an Expansion Card

To remove an expansion card, perform the following steps.

1. Remove the computer cover according to the instructions in "Removing and Replacing the Computer Cover."

Card-edge connector

Expansion card

Riser board

Expansion-card connector

Expansion-card cage

Card-edge connector

Expansion card

Riser board

Expansion-card connector

Expansion-card cage

NOTE: After you remove and replace the cover, the chassis intrusion detector causes the following message to appear on the screen at the next system start-up:

NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector.

CAUTION: To avoid the possibility of electric shock, turn off the computer and any peripherals, disconnect them from their electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you remove or replace an expansion card, see the other precautions in "Safety First—For You and Your Computer."

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2. If necessary, disconnect any cables connected to the card.

3. Unscrew the mounting bracket of the card you want to remove.

4. Grasp the card by its outside corners, and ease it out of its connector.

5. If you are removing the card permanently, install a metal filler bracket over the empty card-slot opening.

6. Replace the computer cover, and reconnect your computer and peripherals to their electrical outlets and turn them on.

ALERT! Cover was previously removed.

7. To reset the chassis intrusion detector, enter System Setup and reset Chassis Intrusion to Enabled or Enabled-Silent.

Back to Contents Page

NOTE: You must install filler brackets over empty card-slot openings to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of your computer.

NOTE: After you remove and replace the cover, the chassis intrusion detector causes the following message to appear on the screen at the next system start-up:

NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector.

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Back to Contents Page

ExternalComponents:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

This section provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel of your computer, such as your monitor, keyboard, mouse, or printer. Before performing any of the procedures in this section, see "Checking Connections and Switches." Then perform the troubleshooting procedures for the equipment that is malfunctioning.

If your system does not have a CD-ROM drive, you need a copy of the Dell Diagnostics media to perform the procedures in this section. Use the

Program Diskette Maker, if necessary, to make a copy from the diskette image on the hard-disk drive.

Troubleshooting the Monitor

Troubleshooting video problems involves determining which of the following is the source of the problem:

l Monitor or monitor interface cable l Video controller

The procedures in this section troubleshoot problems with the monitor and the monitor interface cable only. If information on the monitor screen is displayed incorrectly or not at all, perform each of the following steps in the order indicated until the problem

is resolved:

1. Turn on the system, including any attached peripherals.

2. Adjust the switches and controls as specified in the monitor's documentation to correct the video image, including the horizontal and vertical position and size.

3. Insert the Dell Diagnostics media into drive A, reboot the system, and run the Video test group in the Dell Diagnostics.

4. Turn off the system and disconnect it from the electrical outlet. Swap the monitor with one of the same type that is working, and reconnect the system to an electrical outlet.

5. Reboot the system, and run the Video test group again. If the tests complete successfully, the original monitor was faulty. If the tests still fail, the video controller on the system board may be faulty.

See "Getting Help" for instructions on obtaining technical assistance.

Troubleshooting the Keyboard

This procedure determines what kind of keyboard problem you have. If a system error message indicates a keyboard problem when you start the computer system or if the keyboard does not operate as expected, perform the following steps in the order indicated until the problem is resolved:

1. If the keyboard or its cable shows signs of physical damage or if the keys do not work, replace the keyboard with a working keyboard.

2. Insert the Dell Diagnostics media into the appropriate drive, reboot the system, and run the Keyboard test group in the Dell Diagnostics.

3. If the Keyboard Interactive Test fails, replace the keyboard.

4. If the Keyboard Controller Test fails, the system board may be faulty. See "Getting Help" for instructions on obtaining technical assistance.

Troubleshooting the Mouse

This procedure determines what kind of mouse problem you have. If a system error message indicates a mouse problem when you start the computer system or if the mouse does not operate as expected, perform the following steps in the order indicated until the problem is resolved:

Overview

Troubleshooting I/O Ports

Troubleshooting the Monitor

Troubleshooting Basic I/O Functions

Troubleshooting the Keyboard

Troubleshooting a Parallel Printer

Troubleshooting the Mouse

Troubleshooting a Serial I/O Device

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1. Clean the mouse as instructed in your mouse documentation. Most mice have a ball that can be removed and cleaned of debris by turning the mouse upside down and removing a cover on the bottom of

the mouse. Also remove any lint or other debris that has accumulated on the bottom of the mouse.

2. If the mouse or its cable shows signs of physical damage or if the buttons do not work, replace the mouse with a working mouse.

3. Insert the Dell Diagnostics media into the appropriate drive, reboot the system, and run the Mouse Test in the Dell Diagnostics.

4. If the Mouse Test fails, the system board may be faulty. See "Getting Help" for instructions on obtaining technical assistance.

Troubleshooting I/O Ports

This section provides a procedure for troubleshooting the ports on your computer's I/O panel and the equipment connected to them, such as a printer, scanner, or other peripheral device.

You can also use this procedure to test I/O ports on expansion cards. However, you should first complete the procedures in "Troubleshooting

Expansion Cards" to verify that the card is configured and installed correctly.

If a system error message indicates a port problem or if equipment connected to a port seems to perform incorrectly or not at all, the source of the problem may be any of the following:

l A faulty connection between the I/O port and the peripheral device l A faulty cable between the I/O port and the peripheral device l A faulty peripheral device l Incorrect settings in System Setup l Incorrect settings in the system's configuration files l Faulty I/O port logic on the system board

Troubleshooting Basic I/O Functions

If a system error message indicates an I/O port problem or the device connected to the port does not function properly, follow these steps in the order indicated until the problem is resolved:

1. Enter System Setup and verify that the settings for the Serial Port 1, Serial Port 2, and Parallel Port options are set to Auto.

2. Insert the Dell Diagnostics media into the appropriate drive, reboot the system, and run the Serial/ Infrared Ports test group and/or the Parallel Ports test group in the Dell Diagnostics.

If any of the tests fail, the system board may be faulty. See "Getting Help" for instructions on obtaining technical assistance. If the problem persists, go to "Troubleshooting a Parallel Printer" or "Troubleshooting a Serial I/O Device," depending on which device appears to

be malfunctioning.

Troubleshooting a Parallel Printer

If the information in "Troubleshooting Basic I/O Functions" indicates that the problem is with a parallel printer, perform the following steps in the order indicated until the problem is resolved:

1. Reinstall the printer device driver. See the documentation for the printer and for your operating system for instructions on reinstalling the printer driver.

2. Turn off the parallel printer and computer, replace the parallel printer interface cable with a known working cable, and turn on the parallel printer and computer.

If the problem is resolved, the original printer cable was faulty.

3. Run the parallel printer's self-test. If the test fails, the printer is faulty.

NOTE: With certain modems installed, the Serial Port test group subtests may fail because the modem appears to the diagnostics as a serial port, but it cannot be tested as a serial port. If you have a modem installed and you experience a serial port test failure, remove the modem and run the diagnostic tests again.

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If the problem still is not resolved, the system board may be faulty. See "Getting Help" for instructions on obtaining technical assistance.

Troubleshooting a Serial I/O Device

If the information in "Troubleshooting Basic I/O Functions" indicates that the problem is with a device connected to one of the serial ports, perform the following steps in the order indicated until the problem is resolved:

1. Attach the serial device to the other serial port (for example, if it is currently connected to serial port 1, attach the device to serial port 2). If the problem is resolved, the serial port on the system board is faulty. See "Getting Help" for instructions on obtaining technical assistance.

2. If the faulty device has a detachable serial cable, replace the serial cable. If the problem is resolved, the serial cable was faulty.

3. Replace the faulty serial device.

If the problem is still not resolved, the system board may be faulty. See "Getting Help" for instructions on obtaining technical assistance.>

Back to Contents Page

Page 44

Back to Contents Page

GettingHelp:Dell™OptiPlex™GX110SystemUser'sGuide

Back to Contents Page

Help Overview

Contacting Dell

Page 45

Back to Contents Page

Hard-DiskDrives:Dell™OptiPlex™GX110SystemUser'sGuide

General Information About EIDE Hard-Disk Drives

The small-form-factor and low-profile chassis support a single enhanced integrated drive electronics (EIDE) hard-disk drive in the hard-disk drive bay. In the mini tower chassis, you can install up to two EIDE drives (one of which must be 1 inch high or less) in the hard-disk drive bracket below the drive cage. The first EIDE drive is installed in the 1-inch (lower) drive bay labeled "HD1"; a second drive is installed in the 1.6-inch bay labeled "HD2."

EIDE Drive Addressing

All EIDE devices require that you configure the cable select setting, which assigns master and slave status to devices according to their position on the interface cable. You usually configure a drive for cable select by setting a jumper or switch, depending on the drive. Refer to the drive documentation in your upgrade kit for information on configuring devices for the cable select setting. When you connect two EIDE devices to a single EIDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is the master or boot device (drive 0) and the device attached to the middle connector on the interface cable is the slave device (drive 1).

With the two EIDE interface connectors on the system board, your system supports up to four EIDE devices in the mini tower chassis; the smallform-factor and low-profile chassis support up to two EIDE devices. EIDE hard-disk drives should be connected to the EIDE interface connector labeled "IDE1." (Always connect EIDE tape drives and CD-ROM drives to the EIDE interface connector labeled "IDE2.")

Installing an EIDE Hard-Disk Drive in a Small-Form-Factor Chassis

To install an EIDE hard-disk drive in a small-form-factor chassis, perform the following steps:

1. If you are replacing a hard-disk drive that contains data you want to keep, be sure to make a backup of your files before you continue this procedure.

2. Prepare the drive for installation.

NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer.

NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.

Check the documentation for the drive to verify that it is configured for your computer system.

3. Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

4. Remove the drive shelf from the chassis.

a. Disconnect the power and interface cables from the diskette drive and CD-ROM drive (if any). b. Press inward on the two drive shelf release tabs, and pull the shelf forward and out of the chassis (see Figure 1).

Figure 1. Removing the Drive Shelf From the Small-Form-Factor Chassis

General Information About EIDE Hard-Disk Drives

Installing an EIDE Hard-Disk Drive in a Midsize Chassis

Installing an EIDE Hard-Disk Drive in a Small-Form-Factor Chassis

Installing an EIDE Hard-Disk Drive in a Mini Tower Chassis

Installing an EIDE Hard-Disk Drive in a Low-Profile Chassis

CAUTION: To avoid the possibility of electric shock, turn off the computer and any peripherals, disconnect them from electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you install a drive, see the other precautions in "Safety First — For You and Your Computer."

Page 46

5. Remove the drive bracket from the chassis.

a. If a drive is already installed in the bracket, disconnect the power and interface cables from the back of the drive. b. Squeeze the tabs on each side of the drive bracket, and slide it forward about one inch (see Figure 2).

Figure 2. Removing the Hard-Disk Drive Bracket From the Small-Form-Factor Chassis

c. Lift the drive bracket away from the chassis. d. If a drive is already installed in the bracket, remove the four screws securing the drive to the bottom of the bracket (see Figure 3).

Figure 3. Removing a Hard-Disk Drive From the Hard-Disk Drive Bracket

6. Secure the new drive to the drive bracket with four screws (see Figure 3).

7. Reinstall the hard-disk drive bracket in the chassis.

a. Place the bracket so that the release tabs extend about one inch past the front of the chassis, and align the tabs on the bottom of the

bracket with the hooks on the chassis floor.

b. Then slide the bracket toward the back of the chassis until the tabs snap under the hooks (see Figure 4). The bracket release tabs

should also snap into the front of the chassis.

Figure 4. Reinstalling the Hard-Disk Drive Bracket in the Small-Form-Factor Chassis

Drive shelf

Release tabs (2)

Drive bracket

Release tabs (2)

Drive2Drive bracket

Screws (4)

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8. Connect a power cable to the power input connector on the back of the drive, and connect an EIDE cable to the interface connector on the back of the drive (see Figure 5).

Check all connectors to be certain that they are properly cabled and firmly seated.

NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the drive's interface connector to avoid possible damage to your system.

Figure 5. Attaching Hard-Disk Drive Cables in the Small-Form-Factor Chassis

9. If it is not already connected, connect the blue end of the EIDE cable to the IDE1 connector on the system board.

NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the IDE1 connector to avoid possible damage to your system.

To locate the IDE1 connector on the system board, see Figure 9 in "Inside Your Computer."

10. Replace the computer cover. Then reconnect your computer and peripherals to their electrical outlets, and turn them on.

11. Insert a bootable diskette into drive A.

12. Turn on the computer system.

13. Enter System Setup, and update Primary Drive 0. After you update the System Setup settings, reboot the system.

14. Partition and logically format your drive before proceeding to the next step. See the documentation for your operating system for instructions.

15. Test the hard-disk drive by running the Dell Diagnostics.

16. If the drive you just installed is the primary drive, install your operating system on the hard-disk drive. For instructions, refer to the documentation that came with your operating system.

Installing an EIDE Hard-Disk Drive in a Low-Profile Chassis

To install an EIDE hard-disk drive in a low-profile chassis, perform the following steps:

Tabs on bottom of drive bracket

Hooks on chassis floor

Drive bracket

Release tabs (2)

IDE1 connector

EIDE cable

Power cable

Page 48

1. If you are replacing a hard-disk drive that contains data you want to keep, be sure to make a backup of your files before you begin this procedure.

2. Prepare the drive for installation.

NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer.

NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.

Check the documentation for the drive to verify that it is configured for your computer system.

3. Remove the computer cover.

4. Remove the drive bracket from the chassis.

a. If a hard-disk drive is already installed in the drive bracket, disconnect the DC power cable and EIDE cable from the drive. b. Remove the screw securing the hard-disk drive bracket to the drive cage in the chassis. c. Grasp the bracket, and rotate it outward from the chassis until the sliding tab clears the slide rail on the drive cage (see Figure 6). Lift

the bracket up slightly to free its hinge tabs from the chassis slots.

Figure 6. Removing the Hard-Disk Drive Bracket

5. Slide the drive into the chosen bay of the bracket, orienting the drive so that the connectors on the back of the drive will face the back of the

chassiswhenyoureinstallthebracket(seeFigure 7).

6. Align the four screw holes of the drive and bracket. Insert and tighten the screws that came with your upgrade kit.

a. If you are installing a drive in the 1.6-inch bay, use the four screw holes in the side of the bracket (see Figure 7). b. If you are installing a drive in the 1-inch bay, use the four screw holes in the bottom of the bracket.

Figure 7. Inserting a 1.6-Inch Hard-Disk Drive in the Bracket

7. Reinstall the hard-disk drive bracket in the chassis.

a. Insert the bracket's hinge tabs into the chassis slots so that the tabs hook over the slots.

Captive screw

Tabs on back of drive bracket (2)

Slots in chassis floor divider (3)

Hard-disk drive

Bracket

Screws (4)

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b. Then rotate the bracket toward the drive cage, and fit the bracket's sliding tab on the drive-cage slide rail. c. Slide the bracket into place, and reinstall the screw you removed in step 4.

8. Connect a power cable to the power input connector on the back of the drive (see Figure 8). Check all connectors to be certain that they are properly cabled and firmly seated.

9. Connect one of the device connectors on the EIDE cable to the 40-pin interface connector on the back of the hard-disk drive.

NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the drive's interface connector to avoid possible damage to your system.

Figure 8. Attaching Hard-Disk Drive Cables in the Low-Profile Chassis

10. If it is not already connected, connect the other end of the EIDE cable to the IDE1 connector on the system board.

NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the IDE1 connector to avoid possible damage to your system.

To locate the IDE1 connector on the system board, see Figure 9 in "Inside Your Computer."

11. Replace the computer cover. Then reconnect your computer and peripherals to their electrical outlets, and turn them on.

12. If the drive you just installed is the primary drive, insert a bootable diskette into drive A.

13. Turn on the computer system.

14. Enter System Setup, and update the appropriate Primary Drive option (0 or 1).

15. After you update the System Setup settings, reboot the system.

16. Partition and logically format your drive before you proceed to the next step. See the documentation for your operating system for instructions.

17. Test the hard-disk drive by running the Dell Diagnostics.

18. If the drive you just installed is the primary drive, install your operating system on the hard-disk drive. For instructions, refer to the documentation that came with your operating system.

Installing an EIDE Hard-Disk Drive in a Midsize Chassis

To install an EIDE hard-disk drive in a midsize chassis, perform the following steps.

1. If you are replacing a hard-disk drive that contains data you want to keep, be sure to make a backup of your files before you begin this

procedure.

2. Prepare the drive for installation.

NOTICE: Ground yourself by touching an unpainted metal surface on the back of the computer. 1

Power cable

EIDE cable

IDE1 connector

Page 50

NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.

Check the documentation for the drive to verify that it is configured for your computer system.

3. Remove the computer cover.

4. Remove the drive bracket from the chassis.

If a hard-disk drive is already installed on the drive bracket, disconnect the DC power cable and EIDE cable from the drive. Remove the screw securing the hard-disk drive bracket to the front wall of the chassis. Grasp the front part of the bracket that serves as

a handle, and rotate the bracket up toward the back of the computer until it disengages from the floor of the chassis (see Figure 9).

Figure 9. Removing the Hard-Disk Drive Bracket

5. Slide the drive into the chosen bay of the bracket, orienting it so that the connectors on the back of the drive face the back of the chassis— and the power input connector is closest to the floor of the chassis—when the bracket is reinstalled (see Figure 10).

Figure 10. Inserting the Hard-Disk Drive in the Bracket

6. Align the four screw holes of the drive and bracket. Insert and tighten the screws that came with your upgrade kit (see Figure 10).

If you are replacing a drive in the 1.6-inch slot, use the four screw holes in the side of the bracket. If you are replacing a drive in the 1inch slot, use the four screw holes in the bottom of the bracket.

7. Reinstall the hard-disk drive bracket in the chassis. Hold the bracket by its handle, so that it stays at the proper tilt. Let it brush the side of the drive cage as you lower it into the chassis

until the two tabs at the bottom back of the bracket (see Figure 10) fit flush against the front of the rail that extends across the chassis floor and the horizontal lip at the back fits over the rail (see Figure 11).

Rotate the bracket down into position, and reinstall the screw you removed in step 4.

NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the IDE1 connector to avoid possible damage to your system.

8. Connect one of the device connectors on the EIDE cable to the 40-pin interface connector on the back of the hard-disk drive (see Figure 11). The cable is keyed so that the colored edge of the EIDE cable lines up with the pin-1 end of the interface connector. See "Connecting

Drives" for more information about drive cable connections.

Figure 11. Attaching Hard-Disk Drives Cables in the Midsize Chassis

"Handle" on bracket

Screw securing drive to chassis

Drive bracket

Tabs (2)

1.6-inch drive

Screws (4)

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NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the IDE1 connector to avoid possible damage to your system. Pin 1 is indicated by a silk-screened "1" printed on the system board.

9. If it is not already connected, connect the other end of the EIDE cable to the appropriate EIDE interface connector on the system board. To locate the IDE1 connector on the system board, see Figure 9 in "Inside Your Computer."

10. Connect a DC power cable into the power input connector on the back of the drive (see Figure 11). Check all connectors to be certain that they are properly cabled and firmly seated.

11. Replace the computer cover. Then reconnect your computer and peripherals to their electrical outlets, and turn on the peripherals.

12. If the drive you just installed is the primary drive, insert a bootable diskette into drive A, and turn on the computer system.

13. Enter System Setup and update the Drive 0 option under Primary Drive n. After you update the drive setting, reboot the system.

14. Partition and logically format your drive before proceeding to the next step. See the documentation for your operating system for instructions.

15. Test the hard-disk drive by running the Hard-Disk Drive(s) Test Group in the Dell Diagnostics.

16. Install your operating system on your hard-disk drive. Refer to the documentation that came with your operating system.

Installing an EIDE Hard-Disk Drive in a Mini Tower Chassis

To install an EIDE hard-diskdriveinaminitowerchassis,performthefollowingsteps:

1. If you are replacing a hard-disk drive that contains data you want to keep, be sure to make a backup of your files before you continue this procedure.

2. Prepare the drive for installation.

NOTICE: To avoid possibly damaging the drive by electromagnetic static (EMS), ground yourself by touching an unpainted metal surface on the back of the computer.

NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.

Check the documentation for the drive to verify that it is configured for your computer system.

3. Remove the computer cover.

4. Remove the drive bracket from the chassis.

Interface connector

Power input connector on drive

Lip4Rail5IDE1 connector

IDE2 connector

DC power cable

EIDE cable

Page 52

the bracket up slightly to free its hinge tabs from the chassis slots.

Figure 12. Removing the Hard-Disk Drive Bracket

5. Slide the drive into the chosen bay of the bracket, orienting the drive so that the connectors on the back of the drive will face the back of the chassis when you reinstall the bracket (see Figure 13).

6. Align the four screw holes of the drive and bracket. Insert and tighten the screws that came with your upgrade kit.

¡ If you are installing a drive in the 1.6-inch bay, use the four screw holes in the side of the bracket (see Figure 13). ¡ If you are installing a drive in the 1-inch bay, use the four screw holes in the bottom of the bracket.

Figure 13. Inserting a 1.6-Inch Hard-Disk Drive in the Bracket

7. Reinstall the hard-disk drive bracket in the chassis (see Figure 14).

a. Insert the bracket's hinge tabs into the chassis slots so that the tabs hook over the slots. b. Then rotate the bracket toward the drive cage, and fit the bracket's sliding tab on the drive-cage slide rail. c. Slide the bracket into place, and reinstall the screw you removed in step 4.

Figure 14. Inserting the Drive Bracket in the Chassis

Drive-cage slide rail

Chassis slots

Hinge tabs

Sliding tab

Screws (4)

Sliding tab

Drive bracket

1.6-inch drive

Page 53

8. Connect a power cable to the power input connector on the back of the drive (see Figure 15). Check all connectors to be certain that they are properly cabled and firmly seated.

9. Connect one of the device connectors on the EIDE cable to the 40-pin interface connector on the back of the hard-disk drive.

NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the drive's interface connector to avoid possible damage to your system.

Figure 15. Attaching Hard-Disk Drive Cable in the Mini Tower Chassis

10. If it is not already connected, connect the other end of the EIDE cable to the IDE1 connector on the system board.

NOTICE: You must match the colored strip on the EIDE cable with pin 1 on the IDE1 connector to avoid possible damage to your system.

To locate the IDE1 connector, see Figure 9 in "Inside Your Computer."

11. Replace the computer cover. Then reconnect your computer and peripherals to their electrical outlets, and turn them on.

12. Ifthedriveyoujustinstalledistheprimarydrive,insertabootablediskette(suchastheDell Diagnostics Diskette) into drive A.

13. Turn on the computer system.

14. Enter System Setup, and update the appropriate Primary Drive option (0 or 1).

15. After you update the System Setup settings, reboot the system.

16. Partition and logically format your drive before you proceed to the next step.

Drive-cage slide rail

Chassis slots

Hinge tabs

Sliding tabs

NOTE: On systems with hard-disk drives larger than 2 GB, create a primary partition of 2 GB and divide the remaining capacity into partitions of 2 GB or less. For example, a system with a 2.5-GB hard-disk drive would have a primary partition of 2 GB (drive C) and a second partition of 500 MB (drive D). Hard-disk drives must be partitioned this way because MS-DOS-based operating systems (including Windows NT, when using a file allocation table [FAT] 16 file system) do not support drive partitions larger than 2 GB.

Interface connector

Interface cable

Power cable

Power input connector on drive

Interface connector on drive

Page 54

See the documentation for your operating system for instructions.

17. Test the hard-disk drive by running the Dell Diagnostics.

18. If the drive you just installed is the primary drive, install your operating system on the hard-disk drive. For instructions, refer to the documentation that came with your operating system.

Back to Contents Page

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Back to Contents Page

HelpOverview:Dell™OptiPlex™GX110SystemUser'sGuide

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Run the Dell Diagnostics.

2. Make a copy of the Diagnostics Checklist and fill it out.

3. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.com) for help with installation and troubleshooting procedures.

4. If the preceding steps have not resolved the problem, call Dell for technical assistance. When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support

personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."

Help Tools

Dell provides a number of tools to assist you. These tools are described in the following sections.

World Wide Web

The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.

You can access Dell’s support Web site at http://support.dell.com. To select your country, click the map that appears. The Welcome to support.dell.com page opens. Enter your system information to access help tools and information.

You can contact Dell electronically by using the following addresses:

l World Wide Web

http://www.dell.com/ http://www.dell.com/ap/ (for Asian/Pacific countries only) http://www.euro.dell.com (for Europe only) http://www.dell.com/la/ (for Latin American countries)

l Anonymous file transfer protocol (FTP)

ftp.dell.com/

l Electronic Support Service

support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only)

Technical Assistance

Product Information

Help Tools

Returning Items for Warranty Repair or Credit

Problems With Your Order

Before You Call

NOTE: Dell's Express Service Code system may not be available in all countries.

NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.

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support.euro.dell.com (for Europe only)

l Electronic Quote Service

sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only)

l Electronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt an

AutoTech session and continue the session later. The code number that the AutoTech service gives you allows you to continue your session where you ended it.

The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For the telephone number to call, see the contact numbers for your region.

TechFax Service

Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line tollfree for all kinds of technical information.

Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate. For the TechFax telephone number to call, see the contact numbers for your region.

TechConnect BBS

Use your modem to access Dell's TechConnect bulletin board service (BBS) 24 hours a day, seven days a week. The service is menu-driven and fully interactive. The protocol parameters for the BBS are 1200 to 19.2K baud, 8 data bits, no parity, 1 stop bit.

Automated Order-Status System

You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region.

Technical Support Service

Dell's industry-leading hardware technical support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware.

Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particular question. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers to questions.

To contact Dell's technical support service, see "Before You Call" and then call the number for your country as listed in "Contacting Dell."

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, see the contact numbers for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit Dell's World Wide Web site at

http://www.dell.com. For the telephone number to call to speak to a sales specialist, see "Contacting Dell."

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. For the telephone number to call, see the contact numbers for your region.

Page 57

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of the Diagnostics Checklist indicating the tests you have run and any error messages reported by the Dell Diagnostics.

4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Make sure the system documentation is available.

Diagnostics Checklist

Back to Contents Page

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

CAUTION: If you need to remove the computer cover, be sure to first disconnect the computer system's power and modem cables from all electrical outlets.

Date:

Name:

Address:

Phone number:

Service tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):



Operating system and version:

Peripherals:





Expansion cards:

Areyouconnectedtoanetwork?YesNo

Network, version, and network card:

Programs and versions:





Refer to your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:





Page 58

Back to Contents Page

Front-PanelInserts:Dell™OptiPlex™GX110SystemUser'sGuide

Low-Profile Chassis Front-Panel Inserts

Empty drive bays contain a front-panel insert to protect the inside of the computer from dust particles and also to ensure proper airflow within the computer. Before you install a drive in an empty drive bay, you must remove the front-panel insert.

To remove the insert covering the 5.25-inch bay, perform the following steps:

1. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets.

2. Remove the computer cover.

3. Lay the computer cover upside down on a flat work surface, with the front of the cover facing toward you.

4. With your thumbs, press in each end of the insert until it snaps free of the cover (see Figure 1).

Figure 1. Removing the Front-Panel Insert for the 5.25-Inch Bay (Low-Profile Chassis)

To replace the front-panel insert for the 5.25-inch bay, work from inside the cover. Position the insert behind the bay opening, insert the two ringtabs (see Figure 1) over the posts on the inside of the opening, and firmly press both ends of the insert into place.

To remove the insert covering the 3.5-inch bay, perform the following steps:

1. Complete steps 1 through 3 of the procedure for removing the 5.25-inch insert.

2. Inside the cover, locate the eject button mechanism for the 3.5-inch bay (see Figure 2). Press the mechanism toward the front panel to snap the plastic insert out of its opening.

Figure 2. Removing the Front-Panel Insert for the 3.5-Inch Bay (Low-Profile Chassis)

To replace the front-panel insert for the 3.5-inch bay, work from outside the cover. Place the insert in position and press it into the opening.

Low-Profile Chassis Front-Panel Inserts

Mini Tower Chassis Front-Panel Inserts

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

Posts (2)

Computer cover (upside down)

Ring tabs (2)

3.5-inch front-panel insert

Computer cover (upside down)

Eject button mechanism

Page 59

Mini Tower Chassis Front-Panel Inserts

To remove the insert covering a 5.25-inch bay, perform the following steps:

1. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets.

2. Remove the computer cover.

3. Remove the front bezel.

4. With your thumbs, press in each end of the insert until it snaps free of the bezel (see Figure 3).

Figure 3. Removing the Front-Panel Insert (Mini Tower Chassis)

To replace a front-panel insert for a 5.25-inch bay, work from inside the bezel. Insert the two ring-tabs (one on each end of the insert) over the posts on the inside of the bay opening, and firmly press both ends of the insert into place (see Figure 3).

To remove the insert covering the 3.5-inch bay, perform the following steps:

1. Complete steps 1 through 3 of the procedure for removing a 5.25-inch insert.

2. Inside the cover, locate the eject button mechanism for the 3.5-inch bay (see Figure 3). Press the mechanism toward the front panel to snap the plastic insert out of its opening.

To replace the front-panel insert for the 3.5-inch bay, work from outside the cover. Place the insert in position, and press it into the opening.

Back to Contents Page

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

Ring tabs (2)

Posts (2)

Computer cover

Page 60

Back to Contents Page

InsideYourComputer:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

This section describes the inside of your computer as a reference for you to use before you perform an upgrade procedure. Before you remove the computer cover, see "Safety First—For You and Your Computer" and "Removing and Replacing the Computer Cover."

Internal Views

Figure 1,Figure 2, and Figure 3, and Figure 4showasideviewofthesmall-form-factor, low-profile, midsize, and mini tower chassis,

respectively, to help you orient yourself when you work inside the computer.

Figure 1. Small-Form-Factor Chassis Orientation View

Figure 2. Low-Profile Chassis Orientation View

Figure 3. Midsize Chassis Orientation View

Overview

System Board Labels

Internal Views

Rotating the Power Supply Away From the System Board (Midsize and Mini Tower Chassis Only)

System Board Components

Removing and Replacing the Front Bezel (Mini Tower Chassis Only)

System Board Jumpers

Removing and Replacing the Expansion-Card Cage

System board

Diskette drive

Hard-disk drive

CD-ROM drive

Power supply

System board

Hard-disk drive

Power supply

Externally accessible drive bays

Page 61

Figure 4. Mini Tower Chassis Orientation View

Figure 5, Figure 6, Figure 7, and Figure 8 show the small-form-factor, low-profile, midsize, and mini tower chassis, respectively, with the cover

removed.

Figure 5. Inside the Small-Form-Factor Chassis

Figure 6. Inside the Low-Profile Chassis

Internal drive cage

Expansion-card cage

System board

Power supply

Drive cage

Front of computer

System board

Power supply

Drive cage

Internal hard-disk drive bracket

Expansion-card cage

Bottom of computer

CD-ROM drive interface cable

Externally accessible upper bay

Hard-disk drive

Diskette-drive interface cable

Hard-disk drive interface cable

Expansion-card cage

System board

Expansion-card slots

I/O ports and connectors

AC power receptacle

Security cable slot

Power supply

Chassis intrusion switch

Page 62

Figure 7. Inside the Midsize Chassis

Figure 8. Inside the Mini Tower Chassis

System Board Components

Figure 9 shows the system board and the location of all its sockets and connectors.

Figure 9. System Board Components

Diskette drive in upper bay

Diskette drive interface cable

Hard-disk drive interface cable

Hard-disk drive

Chassis intrusion switch

Expansion-card cage

Expansion-card slots

Security cable slot

I/O ports and connectors

AC power receptacle

Padlock ring

Power supply

Drive in upper bay

Internal drive cage

Chassis intrusion switch

Drive interface cable

Expansion-card cage

Security cable slot

I/O ports and connectors

AC power receptacle

Padlock ring

Power supply

System board

Drive interface cable

External drive bay

Internal drive cage

Chassis intrusion switch

Hard-disk drive interface cable

Expansion-card cage

System board

Riserboard

Padlock ring

Security cable slot

I/O ports and connectors

AC power receptacle

Power supply

Page 63

System Board Jumpers

Figure 10 shows the layout of jumpers on the system board. Table 1 lists the system board jumpers and their settings.

Figure 10. System Board Jumpers

Jumpers are small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit.

To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated.

NOTICE: Make sure your system is turned off and unplugged before you change a jumper setting. Otherwise, damage to your system or unpredictable results may occur.

Table 1. System-Board Jumper Settings

System Board Labels

Table 2 lists the labels for light-emitting diode (LED) indicators, connectors, and sockets on the system board, and it gives a brief description of their functions.

Table 2. System Board Indicators, Connectors, and Sockets

NIC connector

Video connector

Fan connector

Serial port 2 connector

USB connectors (2)

Keyboard (lower) and mouse (upper) connectors

Parallel port (upper) and serial port 1 (lower) connectors

Riser board connector

System board jumpers

EIDE1 connector

EIDE2 connector

Diskette/tape-drive connector

Battery

Auxiliary power indicator

Microprocessor

Control panel connector

3.3-V power connector

DC power connector

DIMM connectors (2)

Jumper

Setting

Description

PSWD

(default)

System password features are enabled. System password features are disabled.

jumpered unjumpered

Page 64

Rotating the Power Supply Away From the System Board (Midsize and Mini Tower Chassis Only)

To access some components on the system board, you may have to rotate the midsize or mini tower chassis system power supply out of the way.

Torotatethepowersupply,performthefollowingsteps.

1. Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

2. Disconnect the AC power cable from the AC power receptacle on the back of the power supply (Figure 11 illustrates rotating the power supplyontheminitowerchassis;thepowersupplyisontherightsideofthemidsizechassis).

3. Free the power supply from the securing tab labeled "RELEASE —>," and rotate it upward until it locks in its extended position.

Figure 11. Rotating the Power Supply

Removing and Replacing the Front Bezel (Mini Tower Chassis Only)

To access some drive bays in the mini tower chassis, you must first remove the front bezel. To remove the front bezel, perform the following steps.

Connector or Socket

Description

AUX_LED

Auxiliary power indicator

Battery socket

DIMM_x

Dual in-line memory module (DIMM) socket

DSKT

Diskette/tape drive interface connector

ENET

Integrated network interface controller(NIC) connector

FAN

Microprocessor fan connector

IDEn

EIDE interface connector

INTRUSION

Chassis intrusion switch connector

KYBD

Keyboard connector

MICROPROCESSOR

Microprocessor connector

MONITOR

Video connector

MOUSE

Mouse connector

PANEL

Control panel connector

PARALLEL

Parallel port connector; sometimes referred to as LPT1

POWER_1

Main power input connector

POWER_2

3.3-volt (V) power input connector

RISER

Riser board connector

SERIALn

Serial port connectors

USB

Universal Serial Bus (USB) connectors

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

AC power cable

AC power receptacle

Power supply

DC power cables

Securing tab

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

Page 65

1. Remove the computer cover.

2. With the cover removed, release the bezel by pressing the tab release (see Figure 12).

Figure 12. Removing the Mini Tower Chassis Front Bezel

3. While you press the tab release, tilt the bezel away from the chassis, disengage the two retaining hooks at the bottom of the bezel, and carefully pull the bezel away from the chassis.

To replace the bezel, fit the two retaining hooks on the bezel into their corresponding slots at the bottom of the mini tower chassis. Then rotate the bezel toward the chassis until the tabs snap into their corresponding slots on the bezel.

Removing and Replacing the Expansion-Card Cage

This section describes how to remove and replace the expansion-card cage.

Removing and Replacing the Small-Form-Factor Chassis Expansion-Card Cage

To remove the expansion-card cage from the small-form-factor chassis, perform the following steps.

1. Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."



Checkany cables connected to expansion cards through the back-panel openings. Disconnect any cables that will not reach to where the cage must be placed upon removal from the chassis.

2. Locatethesecuringlever(seeFigure13). 

3. Rotate the lever upward until it stops in an upright position.

Figure 13. Removing the Expansion-Card Cage From the Small-Form-Factor Chassis

Tab release

Retaining hooks (2)

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

Securing lever

Expansion card cage

Tab4Hook

Page 66

4. Slide the expansion-card cage out of the chassis.

5. Lift the expansion-card cage up and away from the chassis.

To replace the expansion-card cage in the small-form-factor chassis, perform the following steps:

1. With the securing lever in the upright position, align the slots in the left side of the expansion-card cage with the tabs on the back and bottom

of the chassis (see Figure 13). Slide the expansion-card cage into place.

2. Rotate the securing lever downward until it is flush with the top side of the chassis. Make sure that the riser board is fully seated in the RISER connector on the system board.

3. Reconnect any cables you removed in step 2 of the previous procedure.

Removing and Replacing the Low-Profile or Midsize Chassis Expansion-Card Cage

To remove the expansion-card cage from the low-profile chassis or midsize chassis, perform the following steps.

1. Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

2. Check any cables connected to expansion cards through the back-panel openings. Disconnect any cables that will not reach to where the cage must be placed upon removal from the chassis.

3. Locatethesecuringlever(seeFigure14).Rotatetheleverupwarduntilitstopsinanuprightposition.

Figure 14. Removing the Expansion-Card Cage From the Low-Profile or Midsize Chassis

4. Slide the expansion-card cage out of the chassis.

5. Lift the expansion-card cage up and away from the chassis.

To replace the expansion-card cage in the low-profile chassis or midsize chassis, perform the following steps:

1. With the securing lever in the upright position, align the slots in the left side of the expansion-card cage with the tabs on the back and bottom

of the chassis (see Figure 14). Slide the expansion-card cage into place.

2. Rotate the securing lever downward until it is flush with the top side of the chassis. Make sure that the riser board is fully seated in the RISER connector on the system board.

3. Reconnect any cables you removed in step 2 of the previous procedure.

Removing and Replacing the Mini Tower Chassis Expansion-Card Cage

To remove the expansion-card cage from the mini tower chassis, perform the following steps.

1. Remove the computer cover as instructed in "Removing and Replacing the Computer Cover."

2. Check any cables connected to expansion cards through the back-panel openings. Disconnect any cables that will not reach to where the cage must be placed upon removal from the chassis.

3. Locatethesecuringlever(seeFigure15).Rotatetheleverupwarduntilitstopsinanuprightposition.

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

Securing lever

Expansion-card cage

Slots (2)

Tab

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

Page 67

Figure 15. Removing the Expansion-Card Cage From the Mini Tower Chassis

4. Slide the expansion-card cage out of the chassis.

5. Lift the expansion-card cage up and away from the chassis.

To replace the expansion-card cage in the mini tower chassis, perform the following steps:

1. With the securing lever in the upright position, align the slots in the left side of the expansion-card cage with the tabs on the back and bottom of the chassis (see Figure 15). Slide the expansion-card cage into place.

2. Rotate the securing lever inward until it is flush with the top side of the chassis. Make sure that the riser board is fully seated in the riser board connector on the system board (see Figure 9).

3. Reconnect any cables you removed in step 2 of the previous procedure.

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Securing lever

Tabs (2)

Slots (2)

Page 68

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InstallingUpgrades:Dell™OptiPlex™GX110SystemUser'sGuide

Back to Contents Page

Inside Your Computer

Battery

Expansion Cards

Hard-Disk Drives

System Memory

Diskette, Tape, and CD-ROM Drives

Microprocessor

Page 69

Back to Contents Page

InternalComponents:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

This section provides troubleshooting procedures for components inside your computer. Before you start any of the procedures in this section, do the following:

l Perform the procedures described in "Checking Connections and Switches" and "System Setup." l Read the safety instructions in "Safety First—For You and Your Computer."

You need the following items to perform the procedures in this section:

l A copy of the Dell Diagnostics media l A small flat-blade screwdriver and a #1 Phillips-head screwdriver (or quarter-inch hex-nut driver)

Safety First—For You and Your Computer

The procedures in this section require that you remove the cover and work inside your computer. While working inside your computer, do not attempt to service the computer except as explained in this guide and elsewhere in Dell documentation. Always follow the instructions closely.

Working inside your computer is safe—if you observe the following precautions.

Before you start to work on the computer, perform the following steps in the sequence indicated:

1. Turn off the computer and all peripherals.

2. Touch an unpainted metal surface on the computer chassis, such as the metal around the card-slot openings at the back of your computer, before touching anything inside your computer.

3. Disconnect the computer and peripherals from their electrical outlets. Doing so reduces the potential for personal injury or shock. Also disconnect any telephone or telecommunication lines from the computer.

While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components.

In addition, Dell recommends that you periodically review the safety instructions in your System Information Guide.

Removing and Replacing the Computer Cover

To remove the computer cover, perform the following steps:

1. Turn off your computer and peripherals, and observe the Caution for Your Personal Safety and Protection of Your Equipment described in"Safety First—For You and Your Computer."

2. If you have installed a padlock through the padlock ring on the back panel, remove the padlock.

Overview

Troubleshooting Expansion Cards

Safety First—For You and Your Computer

Troubleshooting System Memory

Removing and Replacing the Computer Cover

Troubleshooting the Video Subsystem

Troubleshooting a Wet Computer

Troubleshooting the System Board

Troubleshooting a Damaged Computer

Troubleshooting Drives

Troubleshooting the Battery

CAUTION FOR YOUR PERSONAL SAFETY AND PROTECTION OF THE EQUIPMENT

NOTE: If your small-form-factor, low-profile, or midsize chassis has an optional stand attached to it, remove the optional stand before

youremovethecomputercover.

Page 70

3. If your computer has a mini tower chassis, skip to step 4. If your computer has a small-form-factor, low-profile, or midsize chassis, remove the computer cover as follows:

a. Press in on the two securing buttons until the cover is free to swing up (see Figure 1 or Figure 2). b. Raise the back of the cover, and pivot it toward the front of the computer. c. Lift the cover off the hooks at the front of the chassis.

Figure 1. Removing the Small-Form-Factor Computer Cover

Figure 2. Removing the Low-Profile or Midsize Computer Cover

4. If your computer has a mini tower chassis, remove the computer cover as follows:

a. Face the back of the computer and slide the upper half of the padlock ring to the left to unlock the cover release mechanism. b. Face the left side cover and press the release button (located at the bottom-left corner of the front bezel) (see Figure 3). c. Lift the bottom of the cover, allowing it to pivot up toward you. d. Disengage the tabs that secure the cover to the top of the chassis, and lift the cover away.

Figure 3. Removing the Mini Tower Computer Cover

Page 71

To replace the computer cover, perform the following steps:

1. Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover. Make sure cables are not routed over the drive cage—they will prevent the cover from closing properly.

2. Check to see that no tools or extra parts (including screws) are left inside the computer's chassis.

3. If your computer has a mini tower chassis, skip to step 4. If your computer has a small-form-factor, low-profile, or midsize chassis, replace the computer cover as follows:

a. Face the front of the computer and hold the cover at a slight angle as shown in Figure 4 and Figure 5. b. Align the bottom of the cover with the bottom of the chassis, and insert the hooks on the cover into the recessed slots on the computer

chassis so that the tabs catch the hooks inside the slots.

c. Pivot the cover down toward the back of the chassis and into position. Make sure that the securing buttons click into place.

Figure 4. Replacing the Small-Form-Factor Computer Cover

Figure 5. Replacing the Low-Profile or Midsize Computer Cover

Release button

Page 72

4. If your computer has a mini tower chassis, replace the computer cover as follows:

a. Face the left side of the computer and hold the cover at a slight angle as shown in Figure 6. b. Align the top of the cover with the top of the chassis and insert the hooks on the cover into the recessed slots on the computer chassis

so that the tabs catch the hooks inside the slots.

c. Pivot the cover down toward the bottom of the chassis and into position. Make sure that the securing hooks at the bottom of the cover

click into place.

Figure 6. Replacing the Mini Tower Computer Cover

5. If you are using a padlock to secure your system, reinstall the padlock.

Troubleshooting a Wet Computer

Liquids can damage your computer. While you are not likely to submerge your computer, spills, splashes, and excessive humidity can also cause damage. If an external device (such as a printer or an external drive) gets wet, contact the manufacturer for instructions. If your computer gets wet, perform the following steps:

1. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.

2. Remove the computer cover.

3. Let the computer dry for at least 24 hours. Make sure that it is thoroughly dry before you proceed.

Hook2Recessed slot

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

Page 73

4. Remove all expansion cards installed in the computer except a drive controller card and video expansion card.

5. Replace the computer cover, reconnect the system to an electrical outlet, and turn it on. If the system has power, proceed to step 6. If the system does not have power, see "Getting Help" for instructions on obtaining technical

assistance.

6. Turn off the system, disconnect it from the electrical outlet, remove the computer cover, and reinstall all expansion cards that you removed in step 4.

7. Replace the computer cover, and reconnect the system to an electrical outlet. Also, reconnect any telephone or telecommunication lines to the computer.

8. Insert the Dell Diagnostics media into the appropriate drive, reboot the system, and run the System Board Devices test group in the Dell

Diagnostics.

If the tests complete successfully, your system is operating properly. If any of the tests fail, see "Getting Help" for instructions on obtaining technical assistance.

Troubleshooting a Damaged Computer

If your computer was dropped or damaged, you should check your computer to see if it functions properly. If an external device attached to your computer is dropped or damaged, contact the manufacturer of the device for instructions or see "Getting Help" for information on obtaining technical assistance from Dell. To troubleshoot a damaged computer, perform the following steps:

2. Remove the computer cover.

3. Check all the expansion-card connections in the computer.

4. Verify the diskette/tape drive, hard-disk drive, and all other internal connections. Make sure that all cables are properly connected and that all components are properly seated in their connectors and sockets.

5. Replace the computer cover, reconnect the system to an electrical outlet, and reconnect any telephone or telecommunication lines.

6. Insert the Dell Diagnostics media into the appropriate drive, and reboot the system.

7. Run the System Board Devices test group in the Dell Diagnostics. If the tests complete successfully, your system is operating properly. If any of the tests fail, see "Getting Help" for instructions on obtaining

technical assistance.

Troubleshooting the Battery

If an error message indicates a problem with the battery or if System Setup loses the system configuration information when the computer is turned off, the battery may be defective.

To troubleshoot the battery, perform the following steps:

2. Remove the computer cover.

3. Reseat the battery in its socket. The battery is a coin cell that snaps into a socket on the system board.

4. If the problem is not resolved, replace the battery. If the problem is still not resolved, you may have a faulty system board. See "Getting Help" for instructions on obtaining technical assistance.

CAUTION: Before you remove the computer cover, see "Safety First—For Your and Your Computer."

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

Page 74

Troubleshooting Expansion Cards

If an error message indicates an expansion-card problem or if an expansion card seems to perform incorrectly or not at all, the problem could be a faulty connection, a conflict with software or other hardware, or a faulty expansion card. To troubleshoot expansion cards, perform the following steps:

2. Remove the computer cover.

3. Verify that each expansion card is firmly seated in its connector. If any expansion cards are loose, reseat them.

4. Verify that any cables are firmly connected to their corresponding connectors on the expansion cards. If any cables appear loose, reconnect them.

For instructions on which cables should be attached to specific connectors on an expansion card, see the expansion card's documentation.

5. Remove all expansion cards except the video card.

6. Replace the computer cover, reconnect the system to an electrical outlet, and turn it on.

7. Insert the Dell Diagnostics media into the appropriate drive, reboot the system, and run the RAM test group in the Dell Diagnostics. If the tests complete successfully, proceed to step 8. If any of the tests fail, see "Getting Help" for information on obtaining technical

assistance.

8. Turn off the system, disconnect it from the electrical outlet, and remove the computer cover.

9. Reinstall one of the expansion cards that you removed previously, and repeat steps 6 and 7. If any of the tests fail, the expansion card you just reinstalled is faulty and needs to be replaced. If the tests complete successfully, repeat

steps 8 and 9 with another expansion card.

10. If you have replaced all the expansion cards removed previously and the expansion card problem is not resolved, see "Getting Help" for information on obtaining technical assistance.

Troubleshooting System Memory

A computer memory problem can be a faulty dual in-line memory module (DIMM) or a faulty system board. If a random-access memory (RAM) error message appears, the computer probably has a memory problem.

When you turn on or reboot the system, the Caps Lock and Scroll Lock indicators on the keyboard should flash momentarily and then turn off. If the Num Lock option in System Setup is set to On, the Num Lock indicator should flash momentarily and then remain on; otherwise, it should turn off. Abnormal operation of these indicators can result from a defective DIMM in socket A. To troubleshoot system memory, perform the following steps:

1. Turn on the system, including any attached peripherals.

2. If an error message indicates invalid system configuration information, enter System Setup and check the System Memory option. If the amount of memory displayed does not match the amount of memory installed, turn off the computer, disconnect it from the electrical outlet,

remove the computer cover, and reseat the DIMMs in their sockets.

3. Replace the computer cover, reconnect the system to an electrical outlet, and turn it on.

4. If the problem is not resolved, insert the Dell Diagnostics media into the appropriate drive, reboot the system, and run the RAM test group in the Dell Diagnostics.

If the Dell Diagnostics identifies a faulty DIMM, replace that DIMM. If the Dell Diagnostics determines that the system board is faulty, or if the Dell Diagnostics does not identify the cause of the problem and the problem is still not resolved, see "Getting Help" for instructions on obtaining technical assistance.

Troubleshooting the Video Subsystem

Troubleshooting video problems involves determining which of the following is the source of the problem: the monitor, the monitor interface cable,

CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

Page 75

or the integrated video subsystem. Before attempting to troubleshoot the video subsystem, perform the procedure found in "Troubleshooting the Monitor" to determine whether or not

the monitor is the source of the problem. If the monitor is not at fault, perform the following steps:

1. Check the monitor cable connections as indicated in "Checking Connections and Switches."

2. If problem is not resolved, insert the Dell Diagnostics media into the appropriate drive, and reboot the system. Run the Videotestgroupin the Dell Diagnostics.

If any of the tests fail, see "Getting Help" for instructions on obtaining technical assistance.

Troubleshooting the System Board

A system board problem can result from a defective system board component, a faulty power supply, or a defective component connected to the system board. If an error message indicates a system board problem, perform the following steps:

1. Insert the Dell Diagnostics media into the appropriate drive, and reboot the system. Run the System Board Devices test group in the Dell

Diagnostics.

If any of the tests fail, see "Getting Help" for instructions on obtaining technical assistance.

2. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.

3. Remove the computer cover.

4. Verify that the power cables from the power supply are firmly connected to the connectors on the system board.

5. Replace the computer cover, reconnect the system to an electrical outlet, and turn it on. If the problem is not resolved, proceed to step 6.

6. Perform the procedure in "Troubleshooting Expansion Cards." If the problem is not resolved, proceed to step 7.

7. Perform the procedure in "Troubleshooting the Keyboard."

8. If the problem is still not resolved, see "Getting Help" for instructions on obtaining technical assistance.

Troubleshooting Drives

If the monitor displays a system error message to indicate a drive problem during execution of either the boot routine or the Dell Diagnostics, or if a drive is not operating correctly, perform the following steps:

1. Enter System Setup, and verify that the problem drive is configured correctly. Make any necessary changes, and reboot the system.

2. If the problem is not resolved, turn off the system, including any attached peripherals, and disconnect all the AC power cables from their electrical outlets. Also, disconnect any telephone or telecommunication lines from the computer.

3. Remove the computer cover.

4. Verify that the DC power cables from the power supply are firmly connected to the connectors on each drive. Also verify that the interface cable for each drive is firmly connected to the drive and to the system board.

5. Replace the computer cover, reconnect the system to an electrical outlet, and turn it on. If the problem is not resolved, proceed to step 6.

6. Insert the Dell Diagnostics media into the appropriate drive, reboot the system, and run the appropriate test group in the Dell Diagnostics. If the Dell Diagnostics identifies a faulty drive, replace the drive. If the Dell Diagnostics identifies a faulty controller, the system board may be

faulty. See "Getting Help" for instructions on obtaining technical assistance.

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CAUTION: Before you remove the computer cover, see "Safety First—For You and Your Computer."

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Introduction:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

Dell OptiPlex GX110 Managed PC systems are high-speed, expandable personal computers designed around the Intel®Pentium® IIImicroprocessor.Eachcomputersystemusesahigh-performance Peripheral Component Interconnect (PCI) design that allows you to configure

the computer system to your initial requirements and then add Dell-supported upgrades as necessary. These systems also support the IndustryStandard Architecture (ISA) bus for older expansion devices, depending upon the installed riser board.

Hardware Features

Your system offers the following features:

l An Intel Pentium III microprocessor. l System memory of up to 512 megabytes (MB) of synchronous dynamic random-access memory (SDRAM) dual in-line memory modules

(DIMMs) in the two DIMM sockets on the system board (DIMMs must be non-error checking and correction [ECC]).

l Integrated Intel Direct AGP Graphics Accelerator with Dynamic Video Memory (DVM) technology architecture. l Self-Monitoring and Analysis Reporting Technology II (SMART II) support, which warns you at system start-up if your hard-disk drive has

become unreliable. Hard-disk drives shipped with OptiPlex GX110 systems are SMART II-compliant.

l Ultra Advanced Technology Attachment (ATA)/66 support, which allows storage devices to transfer data at speeds up to 66 MB per second

(MB/sec).

l Full compliance with PCI specification 2.2. l Full compliance with Advanced Configuration and Power Interface (ACPI) specification 1.0A. l Remote Wake Up capability for both integrated network interface controllers (NICs) and NIC cards. When the Remote Wake Up option is

enabled in embedded System Setup, the system can be turned on from a server management console. Remote Wake Up capability also allows remote computer setup, software downloading and installation, file updates, and asset

tracking after business hours and on weekends when network traffic is at a minimum.

l Managed boot agent (MBA), which allows the system to boot from one of four network preboot environment protocols: Preboot eXecution

Environment (PXE), Remote Program Load (RPL), BootP, or Novell®NetWare®Remote Boot.

l Remote system alerts, which allow the system to transmit special predetermined network messages regarding its operating condition. l Universal Serial Bus (USB) capability, which can simplify connecting peripheral devices such as mice, printers, and computer speakers. The

system basic input/output system (BIOS) provides support for USB keyboards and mice in MS-DOS®and other non-Windows® environments. To use this capability, enabled the USB support in the BIOS setup.

l DellOptiFrame™chassisforeasydisassemblyandimprovedserviceability.

For additional hardware features, see "Technical Specifications."

Software Features

The following software is included with your Dell computer system:

l A BIOS, which resides in flash memory and can be upgraded by diskette, or remotely over a network, if required. l Bus-mastering enhanced integrated device electronics (EIDE) drivers to improve performance by off-loading certain functions from the

microprocessor during multithreaded operation (when several applications are running simultaneously).

Overview

Manageability Features

Hardware Features

ENERGY STAR®Compliance

Software Features

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l Embedded System Setup for quickly viewing and changing the system configuration. System Setup also provides several enhanced security

features (a setup password, a system password, a system-password lock option, a write-protectoptionfordiskettedrives,anddisplayofthe

system's service tag number).

l Dell Diagnostics for evaluating the computer's components and devices. l Video drivers designed to support the integrated Intel Direct AGP Graphics Accelerator. l Network device drivers for several operating systems. l Desktop Management Interface (DMI) support, which enables the remote management of your computer system's software and hardware. l Support for DellOpenManage™ITAssistant.

Manageability Features

Your Dell OptiPlex GX110 Managed PC system incorporates the following hardware and software features to improve the manageability of the system:

l Dell OpenManage IT Assistant l Managed boot agent (MBA)

l Remote Wake Up l Remote System Alert

l Auto Power On l Chassis intrusion alerts l Common Information Model (CIM) support l Configuration change alerts l Asset Info with support for the cost of ownership (COO) Management Information Format (MIF) standard l Remote flash BIOS l Remote system configuration l Prefailure alerts

Dell OpenManage IT Assistant

The Dell OpenManage IT Assistant program is the Dell software-management application interface for DMI. It allows you to manage system-level information, such as system configuration information and MIF database values.

Fault management features of the Dell OpenManage IT Assistant include the following:

l Alerts to warn you about events generated by SMART drives on a local or remote system l An event log that stores events in a text file and reports the following information about events: System Name, Component Name, Date

and Time, Event Type, Event Severity, Event Class, and Event System

Configuration management features of the Dell OpenManage IT Assistant program include the following:

l Remote Wake Up support, which allows network administrators to remotely turn on Managed PC systems with Remote Wake Up capability

in a Dell DMI network

l A System Properties window that enables network administrators to view, set, or disable certain hardware configuration settings for the

local and remote systems in a Dell DMI network

l Support for the Microsoft®System Management Server (SMS), which allows the exporting of one or more groups to an SMS directory that

the SMS administrator can access

l A monitor component for systems running Windows 98 or Windows 95 and having a display data channel (DDC)-compliant video subsystem

and monitor

l Automated inventory control of one or more groups for the remote systems in a Dell DMI network

Network administrators can automate inventory to occur every day, week, or month at a certain hour, on the hour; or you can enable inventory as needed. The Dell OpenManage IT Assistant program creates a text file for the group(s) and saves it to a user-defined

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directory.

l Support for the application program used to create user-definable attributes (UDAs)

Asset management features of the Dell OpenManage IT Assistant include the following:

l Support that enables network administrators to remotely view, enter, and modify an asset tag for a remote system in a Dell DMI network l Automated and manual mapping of one or more groups to a user-defined directory

Security management features of the Dell OpenManage IT Assistant include password security that enables network administrators to maintain standard attribute values for the local and remote systems in a Dell DMI network.

For more information about the Dell OpenManage IT Assistant, see the online Dell OpenManage IT Assistant documentation that accompanied the software.

MBA

The 3Com®MBA supports multiple preboot environments and allows network administrators to boot the system from a network server. See "Network Interface Controller" for more information about MBA.

Remote Wake Up Remote Wake Up allows you to remotely turn on a Managed PC system that is either in a sleep state or soft-off state. The ability to turn on

Managed PC systems remotely allows you to perform remote computer setup, software downloading and installation, file updates, and asset tracking at any time.

To use the Remote Wake Up feature, each Managed PC system must contain a NIC that supports Remote Wake Up. You must also enable the

Remote Wake Up option in System Setup.

Remote Wake Up by a System User

With the advent of ACPI technology, Microsoft implemented a new wake-up method called pattern byte matching (PBM). When PBM is enabled, there is the potential for a local area network (LAN) user to wake up another system that is in suspend mode. The following information explains wake-up technology and its functionality on your Dell system under various operating systems (OS).

Remote Wake Up, also known as Wakeup On LAN, allows a network administrator to start a system remotely using a LAN signal from a server management console. This capability provides for remote computer access after hours and on weekends when LAN traffic is typically at a minimum.

Magic Packet Technology

Wakeup On LAN originally used a technology known as Magic Packet, which sends a data packet directly to a system. This packet consists of data that has 16 repetitions of the system's media access control (MAC) layer address. The MAC address is unique to the network adapter in the system so the Magic Packet wakes only the system targeted for start-up. When the network adapter receives and decodes this packet, it sends a power management event (PME) signal to the system that brings it back to full power and boots the system.

Pattern Byte Matching Technology

PBM provides the wake-up packet for systems that support ACPI. The system downloads a series of patterns to the network adapter, and the network adapter monitors for the arrival of these patterns in a packet. If it finds these patterns, the network adapter generates a PME signal to wake up the system.

PBM and Magic Packet Technology Differences

PBM wake-up technology is much different from Magic Packet wake-up technology. A Magic Packet is not a regular network data packet. Magic Packet technology starts a system when a network administrator sends the data packet from a management station.

Wake from Address Resolution Protocol (ARP) and Wake from NetBIOS name lookup patterns are available in the PBM method currently provided in Windows 98 Second Edition (SE). ARP or NetBIOS lookup packets are standard features of network activity and can wake up suspended systems without action from an administrator. For example, several systems may share hard-disk drives in a standard work group scenario. If a system is in a suspend mode when someone on the network searches for that system using Network Neighborhood or clicks the system icon, it can generate an ARP or a NetBIOS name lookup packet that wakes up the target system.

Current Wake-Up Patterns

Current wake-up patterns allowed by the Network Device Class Power Management Specification are the following:

l Wake from ARP l Wake from NetBIOS name lookup

NOTE:This feature does not work if the system is shut off using a power strip or surge protector.

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l Directed wake packet

The specification also defines Magic Packet as a wake-up method. Wake-up technology that uses PBM is controlled by the Microsoft Windows OS because the OS programs the patterns. Therefore, PBM only works in systems that use the Windows OS with ACPI enabled. For more information on PBM, please refer to the Network Device Class Power Management Specification.

Changing Remote Wake Up Options

To change Remote Wake Up options, enter System Setup by pressing <F2> during the start-up boot sequence. Tables 1 and 2 define remote wake-up functions for each Windows operating system and system power state combination.

Table 1. Network Driver Interface Specification (NDIS) 4.0 Driver

Table 2. NDIS 5.0 Driver with ACPI Enabled

Remote System Alert

Remote System Alert allows you to receive certain predetermined messages from the system about its operating condition. For example, the system can transmit an alert if the computer cover is removed.

To use the Remote System Alert feature, each Managed PC system must contain an integrated NIC that supports Remote System Alert.

Auto Power On Auto Power On enables you to turn on the computer system automatically on certain days of the week at a preset time. You can set Auto Power

On to turn on the system either every day or every Monday through Friday.

Chassis Intrusion Alerts

Chassis intrusion alerts notify you if a local or remote system's chassis has been opened.

CIM Support

CIM allows you to access system management information if your system is running Microsoft®Windows 98 or any other Windows operating

System Setup—Remote Wake Up On

Windows 95 OS

Windows NT®4.0 OS

Wake from Off—Magic Packet

Yes

Wake from Off—PBM

NoNoWake from Suspend

NOTES: When Remote Wake Up is set to Off, all wake-up events are disabled. Wake from NetBIOS name lookup is not available in the Windows 95 or Windows NT 4.0 operating systems.

System Setup— Remote Wake Up Off

Windows 98 OS

Windows 98 SE OS

Windows 2000 OS

Wake from standby (S1)—Magic Packet

Yes

Yes Wake from standby (S1)—PBM

Yes

Wake from shutdown (S5)—Magic Packet

NoNoNo Wake from shutdown (S5)—PBM

NoNoNo

System Setup— Remote Wake Up On

Windows 98 OS

Windows 98 SE OS

Windows 2000 OS

Wake from standby (S1)—Magic Packet

Yes

Yes Wake from standby (S1)—PBM

Yes

Wake from shutdown (S5)—Magic Packet

Yes

Yes Wake from shutdown (S5)—PBM

NoNoNo

NOTE: This feature does not work if the system is shut off using a power strip or surge protector.

NOTE:This feature does not work if the system is shut off using a power strip or surge protector.

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system that includes the Web-Based Enterprise Management (WBEM) core components. For information about the WBEM core components and how to install them, see the Microsoft World Wide Web site at http:\\www.microsoft.com.

For more information about CIM support, see the Dell OpenManage Client Instrumentation Version 5.0 User's Guide installed in the Dell

Documents folder on your hard-disk drive.

Configuration Change Alerts

Configuration change alerts generate warning messages if a local or remote system has a change in hardware configuration.

Asset Info With Support for the COO MIF Standard

Asset Info uses the nonproprietary DMI standard to allow you to record and track costs related to your system. The cost-related information is stored in the cost of ownership Management Information Format (coo.mif) file on your system's hard-disk drive. For more information about Asset Info and the COO MIF standard, see the online "Dell OpenManage Client Instrumentation Version 5.0 User's Guide."

Remote Flash BIOS

Remote flash BIOS allows a network administrator to perform remote BIOS upgrades to systems on a network.

Remote System Configuration

Remote system configuration features allow a network administrator to change the system asset tag, boot sequence, property ownership tag, and System Setup settings and to update the system BIOS.

Prefailure Alerts

Prefailure alerts generate warning messages about potential failures by the system DIMMs and SMART II hard-disk drives.

ENERGY STAR®Compliance

Certain configurations of Dell computer systems comply with the requirements set forth by the Environmental Protection Agency (EPA) for energyefficient computers. If the front panel of your computer bears the ENERGY STAR®Emblem (see Figure 1), your original configuration complies with these requirements and all ENERGY STAR® power management features of the computer are enabled.

Figure 1. ENERGY STAR®Emblem

The EPA's ENERGY STAR®Computers program is a joint effort between the EPA and computer manufacturers to reduce air pollution by promoting energy-efficient computer products. The EPA estimates that use of ENERGY STAR®computer products can save computer users up to two billion dollars annually in electricity costs. In turn, this reduction in electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible for the greenhouse effect, and sulfur dioxide and nitrogen oxides, which are the two primary causes of acid rain.

Computer users can also help to reduce electricity usage and its side effects by turning off their computer systems when they are not in use for extended periods of time—particularly at night and on weekends.

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NOTES: As an ENERGY STAR®Partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.

Any Dell computer bearing the ENERGY STAR®Emblem is certified to comply with EPA ENERGY STAR®requirements as configured when shipped by Dell. Any changes you make to this configuration (such as installing additional expansion cards or drives) may increase the system's power consumption beyond the limits set by the EPA's ENERGY STAR® Computers program.

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SystemMemory:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

You can increase system memory up to 512 megabytes (MB) by using synchronous dynamic random-access memory (SDRAM) dual in-line memory modules (DIMMs). Figure 9 in "Inside Your Computer" shows the location of the DIMM sockets on the system board (DIMMs must be nonerror checking and correction [ECC]).

When you add system memory, you may install DIMMs in either socket. For optimum operation, Dell recommends that you install a DIMM in socket A first (closest to the processor) before installing a DIMM in socket B.

Installing DIMMs

To upgrade memory, perform the following steps.

1. Remove the computer cover according to the instructions in "Removing and Replacing the Computer Cover."

2. If necessary, remove any DIMMs that occupy sockets in which you plan to install the upgrade DIMMs.

3. Install the upgrade DIMMs.

a. Locate the plastic securing clips at each end of the socket (see Figure 1). b. Press the clips outward until they snap open. c. Press the DIMM straight into the slot running down the center of the socket until the securing tabs snap into place around the ends

of the DIMM.

Figure 1. Installing a DIMM

4. Replace the computer cover, and reconnect your computer and peripherals to their electrical outlets and turn them on.

The system detects that the new memory does not match the existing system configuration information and generates the following message:

The amount of system memory has changed.

Overview

Removing DIMMs

Installing DIMMs

NOTICE: Before you install new memory modules, download the most recent BIOS for your computer from the Dell Support website at

support.dell.com.

CAUTION: To avoid the possibility of electric shock, turn off the computer and any peripherals, disconnect them from their electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you upgrade memory, see the other precautions in "Safety First—For You and Your Computer. "

Securing clips (2)

Slot

NOTE: After you remove and replace the cover, the chassis intrusion detector causes the following message to appear on the screen at the next system start-up:

ALERT! Cover was previously removed.

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Strike the F1 key to continue, F2 to run the setup utility

5. Press <F2> to enter System Setup, and check the value for System Memory. The system should have already changed the value of System Memory to reflect the newly installed memory. Verify the new total. If it is

correct, skip to step 7.

6. If the memory total is incorrect, turn off and disconnect your computer and peripherals from their electrical outlets. Remove the computer cover, rotate the power supply, and check the installed DIMMs to make sure that they are seated properly in their sockets. Then repeat steps

3, 4, and 5.

7. Reset the chassis intrusion detector by changing Chassis Intrusion to Enabled or Enabled-Silent.

8. When the System Memory total is correct, press <Esc> to exit System Setup.

9. Run the Dell Diagnostics to verify that the DIMMs are operating properly.

Removing DIMMs

To remove a DIMM, press the securing clips outward simultaneously until the DIMM disengages and pops out slightly from the socket (see Figure

2).

Figure 2. Removing a DIMM

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NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector.

Securing clips (2)

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MessagesandCodes:Dell™OptiPlex™GX110SystemUser'sGuide

Overview

Your application programs, operating system, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on your monitor screen or a beep code may sound. See "System Messages" or "System Beep Codes" for information about each message or beep code.

System Messages

If you receive a system message, see Table 1 for suggestions on resolving any problems indicated by the message. The system messages are listed alphabetically.

Table 1. System Messages

Overview

Warning Messages

System Messages

Diagnostics Messages

System Beep Codes

Diagnostic LEDs

NOTE: If the system message you received is not listed in the table, check the documentation for the application program that you were running at the time the message appeared and/or the operating system documentation for an explanation of the message and a recommended action.

Message

Cause

Action

Address mark not found

The basic input/output system (BIOS) found a faulty disk sector or could not find a particular disk sector.

See "Troubleshooting Drives."

Alert! Previous attempts at booting this system have failed at checkpoint [nnnn]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support.

The system has failed to complete the boot routine three consecutive times for the same error.

See "Getting Help" for instructions on obtaining technical assistance, and report the checkpoint code (nnnn) to the support technician.

Attachment failed to respond

The diskette drive or hard-disk drive controller cannot send data to the associated drive.

See "Troubleshooting Drives."

Bad command or file name

The command you entered does not exist or is not in the pathname you specified.

Make sure you have spelled the command correctly, placed spaces in the proper location, and used the correct pathname.

Bad error-

correction code(ECC) on disk read

The diskette drive or hard-disk drive controller detected an uncorrectable read error.

See "Troubleshooting Drives."

Controller has failed

The hard-disk drive or the associated controller is defective.

See "Troubleshooting Drives."

Data error

The diskette or hard-disk drive cannot read the data.

Run the ScanDisk utility in the Microsoft® Windows®operating system to check the file structure of the diskette or hard-disk drive. See your operating system documentation for more information.

If you are using another operating system, run the appropriate utility to check the file structure of the diskette or hard-disk drive. See your operating system documentation.

Decreasing available memory

One or more dual in-line memory modules (DIMMs) may be faulty or improperly seated.

See "Troubleshooting System Memory."

Diskette drive 0 seek failure

A cable may be loose, or the

See "Troubleshooting Drives."

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Diskette drive 1 seek failure

system configuration information may not match the hardware configuration.

Diskette read failure

A cable may be loose, or the diskette may be faulty.

See "Troubleshooting Drives."

Diskette subsystem reset failed

The diskette drive controller may be faulty.

Run the Diskette tests in the Dell

Diagnostics.

Drive not ready

No diskette is in the drive. The operation requires a diskette in the drive before it can continue.

Put a diskette in the drive or close the drive latch.

Diskette write protected

The diskette write-protect feature is activated.

Remove the diskette from drive A and move the write-protect tab to the unlocked position.

Gate A20 failure

One or more DIMMs may be loose.

See "Troubleshooting System Memory."

General failure

The operating system is unable to carry out the command.

This message is usually followed by specific information—for example, PRINTER OUT OF PAPER. Respond by taking the appropriate action.

Hard disk configuration error

The hard-disk drive failed initialization.

See "Troubleshooting Drives."

Hard disk controller failure

Hard disk failure

Hard-disk drive read failure

The hard-disk drive failed initialization.

See "Troubleshooting Drives."

Invalid configuration information - please run SETUP program

The system configuration information does not match the hardware configuration.

Enter System Setup and correct the system configuration information.

Keyboard clock line failure

Keyboard controller failure

Keyboard data line failure

Keyboard failure

Keyboard stuck key failure

A cable or connector may be loose, or the keyboard or keyboard/mouse controller may be faulty.

See "Troubleshooting the Keyboard."

Memory address line failure at address, read value expecting value

One or more DIMMs may be faulty or improperly seated.

See "Troubleshooting System Memory."

Memory allocation error

The software you are attempting to run is conflicting with the operating system or another application program or utility.

Turn off the computer, wait 30 seconds, and then turn it on. Try to run the program again. If the problem persists, contact the software company.

Memory data line failure at address, read value expecting value

Memory double word logic failure at address, read value expecting value

Memory odd/even logic failure at address, read value expecting value

Memory write/read failure at address, read value expecting value

One or more DIMMs may be faulty or improperly seated.

See "Troubleshooting System Memory."

Memory size in CMOS invalid

The amount of memory recorded in the system configuration information does not match the memory installed in the computer.

Reboot the computer. If the error appears again, see "Getting Help" for instructions on obtaining technical assistance.

Memory tests terminated by keystroke

The memory test did not complete.

Rerun the memory test.

No boot device available

The computer cannot find the diskette or hard-disk drive.

Enter System Setup, check the system configuration information for the diskette and hard-disk drive, and if necessary, correct the information.

No boot sector on hard-disk drive

The system configuration information in System Setup may be incorrect, or the operating system may be corrupted.

Enter System Setup, check the system configuration information for the hard-disk drive, and if necessary, correct the information.

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System Beep Codes

If the message persists, reinstall your operating system. See the documentation that came with your operating system.

No timer tick interrupt

A chip on the system board might be malfunctioning.

Run the System Board Devices tests in the Dell Diagnostics.

Non-system disk or disk error

The diskette in drive A or your harddisk drive does not have a bootable operating system installed on it.

A nonbootable diskette is in drive A. Either replace the diskette with one that has a bootable operating system, or remove the diskette from drive A and restart the computer.

Not a boot diskette

There is no operating system on the diskette.

Boot the computer with a diskette that contains an operating system.

Plug and Play Configuration Error

The system has encountered a problem in trying to configure one or more expansion cards.

Turn your system off and unplug it. Remove all but one of the cards. Plug in your system and reboot it. If the message persists, the expansion card may be malfunctioning. If the message does not appear, turn off the power and reinsert one of the other cards. Repeat this process until you identify the malfunctioning card.

Read fault

Requested sector not found

The operating system cannot read from the diskette or hard-disk drive.

The system could not find a particular sector on the disk, or the requested sector is defective.

See "Troubleshooting Drives."

Reset failed

The disk reset operation failed.

See "Troubleshooting Drives."

Sector not found

The operating system is unable to locate a sector on the diskette or hard-disk drive.

See "Troubleshooting Drives."

Seek error

The operating system is unable to find a specific track on the diskette or hard-disk drive.

If the error is on the diskette drive, try another diskette in the drive.

Shutdown failure

A chip on the system board might be malfunctioning.

Run the System Board Devices tests in the Dell Diagnostics.

Time-of-day clock stopped

The battery may be dead.

Enter System Setup and correct the date or time.

If the problem persists, see "Troubleshooting the Battery."

Time-of-day not set

The time or date displayed in the system configuration information does not match the system clock.

Enter System Setup and correct the date or time.

Timer chip counter 2 failed

A chip on the system board might be malfunctioning.

Run the System Board Devices tests in the Dell Diagnostics.

Unexpected interrupt in protected mode

The keyboard controller may be malfunctioning, or one or more DIMMs may be loose.

Run the System Memory and the Keyboard tests in the Dell Diagnostics.

WARNING: Dell's Disk Monitoring System has

detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard-disk drive by calling your support desk or Dell Computer Corporation.

Power-on self-test (POST) has queried the enhanced integrated drive electronics (EIDE) drive for status information. The drive has returned a parameter from the call that indicates it has detected possible error conditions for its operating specifications.

Once your computer finishes booting, immediately back up your data and replace your hard-disk drive. Restore the data to the replaced drive.

If a replacement drive is not immediately available and the drive is not the only bootable drive, enter System Setup and change the appropriate drive setting to None. Remove the drive from the system. This should be done only after you have backed up the data.

Write fault

Write fault on selected drive

The operating system cannot write to the diskette or hard-disk drive.

See "Troubleshooting Drives."

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When errors occur during a boot routine that cannot be reported on the monitor, your computer may emit a series of beeps that identify the problem. The beep code is a pattern of sounds: for example, one beep, followed by a second beep, and then a burst of three beeps (code 1-1-3) means that the computer was unable to read the data in nonvolatile random-access memory (NVRAM). This information is invaluable to the Dell support staff if you need to call for technical assistance.

When a beep code is emitted, write it down on a copy of the Diagnostics Checklist found in "Getting Help," and then look it up in Table 2. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. If you are still unable to resolve the problem, see "Getting Help" for instructions on obtaining technical assistance.

Table 2. System Beep Codes

Warning Messages

A warning message alerts you to a possible problem and asks you to do something before execution continues. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette as a way to protect against inadvertently erasing or writing over the

Code

Cause

Action

1-1-2

Microprocessor register failure

See "Getting Help" for instructions on obtaining technical assistance.

1-1-3

NVRAM

Run the System Board Devices tests in the Dell Diagnostics.

1-1-4

ROM BIOS checksum failure

Run the System Board Devices tests in the Dell Diagnostics, if possible.

1-2-1

Programmable interval timer

Run the System Board Devices tests in the Dell Diagnostics, if possible.

1-2-2

Direct memory access (DMA) initialization failure

Run the System Board Devices tests in the Dell Diagnostics, if possible. 1-2-3

DMA page register read/write failure

Run the System Board Devices tests in the Dell Diagnostics, if possible.

1-3

Video Memory Test failure

Run the VESA/VGA Interface tests in the Dell Diagnostics.

1-3-1 through 2-4-4

DIMMs not being properly identified or used

See "Troubleshooting System Memory." 3-1-1

Slave DMA register failure

Run the System Board Devices tests in the Dell Diagnostics, if possible.

3-1-2

Master DMA register failure

Run the System Board Devices tests in the Dell Diagnostics, if possible.

3-1-3

Master interrupt mask register failure

See "Getting Help" for instructions on obtaining technical assistance.

3-1-4

Slave interrupt mask register failure

See "Getting Help" for instructions on obtaining technical assistance.

3-2-2

Interrupt vector loading failure

See "Getting Help" for instructions on obtaining technical assistance.

3-2-4

Keyboard Controller Test failure

Run the Keyboard tests in the Dell Diagnostics. Otherwise, see "Getting Help" for instructions on obtaining technical assistance.

3-3-1

NVRAM power loss

Run the System Board Devices tests in the Dell Diagnostics, if possible.

3-3-2

NVRAM configuration

Run the System Board Devices tests in the Dell Diagnostics, if possible.

3-3-4

Video Memory Test failure

Run the VESA/VGA Interface tests in the Dell Diagnostics.

3-4-1

Screen initialization failure

Run the VESA/VGA Interface tests in the Dell Diagnostics.

3-4-2

Screen retrace failure

Run the VESA/VGA Interface tests in the Dell Diagnostics.

3-4-3

Search for video ROM failure

Run the VESA/VGA Interface tests in the Dell Diagnostics.

4-2-1

No time tick

See "Getting Help" for instructions on obtaining technical assistance.

4-2-2

Shutdown failure

See "Getting Help" for instructions on obtaining technical assistance.

4-2-3

Gate A20 failure

See "Getting Help" for instructions on obtaining technical assistance.

4-2-4

Unexpected interrupt in protected mode

See "Getting Help" for instructions on obtaining technical assistance.

4-3-1

Memory failure above address 0FFFFh

Run the System Memory tests in the Dell Diagnostics. 4-3-3

Timer-chip counter 2 failure

See "Getting Help" for instructions on obtaining technical assistance.

4-3-4

Time-of-day clock stopped

See "Getting Help" for instructions on obtaining technical assistance.

4-4-1

Serial or parallel port test failure

Run the Serial Ports and the Parallel Ports tests in the Dell Diagnostics.

4-4-2

Failure to decompress code to shadowed memory.

Run the System Board Devices tests in the Dell Diagnostics. 4-4-3

Math-coprocessor test failure

Run the System Board Devices tests in the Dell Diagnostics.

4-4-4

Cache test failure

Run the System Board Devices tests in the Dell Diagnostics.

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data. These warning messages usually interrupt the procedure and require you to respond by typing a y (yes) or n (no).

Diagnostics Messages

When you run a test group or subtest in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this section. Record the message on a copy of your Diagnostics Checklist found in "Getting Help." Also see "Getting Help" for instructions on obtaining technical assistance.

Diagnostic LEDs

The power indicator light-emitting diode (LED) and the hard-disk drive LED on the front of the computer emit diagnostic codes that can help you troubleshoot a system problem. Table 3 lists the codes for the diagnostic LEDs, probable causes, and suggested corrective actions.

Table 3. Diagnostic LED Codes

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NOTE: Warning messages are generated by either your application programs or your operating system. See "Software Checks" and the documentation that accompanied your operating system and application programs.

CAUTION: Before servicing any components inside your computer, see "Safety First—For You and Your Computer."

Power LED Code

Cause

Action

Blinking yellow

The system power supply may have failed.

See "Getting Help" for instructions on obtaining technical assistance.

Solid yellow

A device on the system board may be faulty or is incorrectly installed.

Be sure that each microprocessor is properly seated, remove all expansion

cards, and then reboot. If the system does

not boot, see "Getting Help" for instructions on obtaining technical assistance.

Solid green and a beep code during POST

A problem was detected while the BIOS was executing.

See Table 2 for instructions on diagnosing the beep code.

Solid green power indicator and no

beep code and no video during POST

The monitor or the graphics card may be faulty.

See "Troubleshooting the Monitor." If the monitor is operating properly and is correctly connected, see "Getting Help" for instructions on obtaining technical assistance.

Solid green power indicator and no

beep code but the system locks up during POST

An integrated system board device may be faulty.

See "Getting Help" for instructions on obtaining technical assistance.

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Temporary file. Delete before release.

Basic Checks: Dell OptiPlex GX100 System User's Guide Battery: Dell OptiPlex GX100 System User's Guide Contacting Dell: Dell Precision WorkStation 420 System User's Guide Dell Diagnostics: Dell OptiPlex GX100 System User's Guide Diskette, Tape, and CD-ROM Drives: Dell OptiPlex GX100 System User's Guide Drivers and Utilities: Dell OptiPlex GX100 System User's Guide Expansion Cards: Dell OptiPlex GX100 System User's Guide External Components: Dell GX100 System User's Guide Getting Help: Dell OptiPlex GX100 System User's Guide Hard-Disk Drives: Dell OptiPlex GX100 System User's Guide Help Overview: Dell Precision WorkStation 420 System User's Guide Contents: Dell OptiPlex GX100 System User's Guide Front-Panel Inserts: Dell OptiPlex GX100 System User's Guide Inside Your Computer: Dell OptiPlex GX100 System User's Guide Installing Upgrades: Dell OptiPlex GX100 System User's Guide Internal Components: Dell OptiPlex GX100 System User's Guide Introduction: Dell OptiPlex GX100 System User' Guide System Memory: Dell OptiPlex GX100 System User's Guide Messages and Codes: Dell OptiPlex GX100 System User's Guide Microprocessor: Dell OptiPlex GX100 System User's Guide Setup and Operation: Dell OptiPlex GX100 System User's Guide System Setup Options: Dell OptiPlex GX100 System User's Guide Software Checks: Dell OptiPlex GX100 System User's Guide Technical Specifications: Dell OptiPlex GX100 System User's Guide System Setup: Dell OptiPlex GX100 System User's Guide Optional Stand: Dell OptiPlex GX100 System User's Guide Using the System Setup Program: Dell OptiPlex GX100 System User's Guide

Troubleshooting:DellOptiPlexGX100SystemUser'sGuide

Page 89

Back to Contents Page

Microprocessor:Dell™OptiPlex™GX110SystemUser'sGuide

Upgrading the Microprocessor

1. Remove the computer cover according to the instructions in "Removing and Replacing the Computer Cover."

2. Disconnect the fan cable from the system board (if fan is mounted to the heat sink).

3. Gently pull out the guide-bracket assembly latch, grasp the existing microprocessor/heat sink assembly firmly, and pull straight up to remove

it from the guide bracket assembly. You must use up to 15 pounds of force to disengage the microprocessor package from the connector. Do not rock the package while

removing it.

4. Slide the new microprocessor package into the guide bracket assembly, with the heat sink toward the front of the computer, and firmly seat the microprocessor/heat sink assembly.

You must use up to 25 pounds of force to seat the new microprocessor package. Do not rock the package while inserting it into the connector.

Figure 1. Microprocessor Heat Sink (Small-Form-Factor and Low-Profile Chassis)

5. Reconnect the fan cable (if necessary).

6. Replace the computer cover, and reconnect your computer and peripherals to their power sources and turn them on.

ALERT! Cover was previously removed.

7. EnterSystemSetup,andconfirmthatthetoplineinthesystemdataareacorrectlyidentifiestheinstalledmicroprocessor.

8. While in System Setup, reset the chassis intrusion detector by changing Chassis Intrusion to Enabled or Enabled-Silent.

9. Run the Dell Diagnostics to verify that the new microprocessor is operating correctly.

Upgrading the Microprocessor

NOTE: Dell recommends that only a technically knowledgeable person perform the following procedure.

CAUTION: Before you remove the computer cover, see "Safety First — For You and Your Computer."

NOTE: The fan is mounted on the chassis in the mini-tower system.

Fan2Guide bracket assembly

Guide bracket assembly latch

Heat sink

NOTE: After you remove and replace the cover, the chassis intrusion detector will cause the following message to be displayed at the next system start-up:

Page 90

Back to Contents Page

Page 91

Back to Contents Page

Small-Form-Factor Chassis — RemovingandReplacingParts:Dell™OptiPlex™GX110 Systems Service Manual

Overview

This section provides procedures for removing and replacing the components, assemblies, and subassemblies in the Dell OptiPlex small-formfactor chassis GX110 system.

Unless otherwise noted, each procedure assumes that the following conditions exist:

l You have performed the steps in "Precautionary Measures." l You have removed the computer cover. l You can replace or reinstall a part by performing the removal procedure in reverse order unless additional information is provided.

Recommended Tools

Most of the procedures in this manual require the use of one or more of the following tools:

l Small flat-blade screwdriver l Wide flat-blade screwdriver l #1 and #2 Phillips-head screwdrivers l 1/4-inch nut driver

Also, use a wrist grounding strap as explained in "Precautionary Measures."

Precautionary Measures

Before you perform any procedures in this manual, take a few moments to read the following caution for your personal safety and to prevent damage to the system from ESD.

Overview

System Power Supply

Recommended Tools

Expansion-Card Cage

Precautionary Measures

Riser Board

Internal Views

System Board Components

Computer Cover

Expansion Cards

Eject and Power Buttons

DIMMs

Control Panel

Microprocessor/Heat Sink Assembly

Chassis Intrusion Switch

System Battery

Drives

System Board

CAUTION: FOR YOUR PERSONAL SAFETY AND PROTECTION OF THE EQUIPMENT

Before you start to work on the system, perform the following steps in the sequence listed:

1. Turn off the computer and all peripherals.

2. Disconnect the computer and peripherals from their AC power sources. Also, disconnect any telephone or telecommunication lines from the computer. Doing so reduces the potential for personal injury or shock.

3. If you are disconnecting a peripheral from the computer or are removing a component from the system board, wait 10 to 20 seconds after disconnecting the computer from AC power before disconnecting the peripheral or removing the component to avoid possible

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Internal Views

Figure 1 shows a top view of the chassis to help you orient yourself when you work inside the computer.

Figure 1. Orientation View

Figure 2 shows the chassis with the cover removed.

Figure 2. Inside the Chassis

Computer Cover

Figure 3. Computer Cover Removal

damage to the system board.

4. Wear a wrist grounding strap, and clip it to an unpainted metal surface, such as the padlock loop on the back of the chassis. If a wrist grounding strap is not available, touch any unpainted metal surface on the back of the computer or on the computer chassis, such as

thepowersupply,todischargeanystaticchargefromyourbodybeforetouchinganythinginsidethecomputer.Whileyouwork,

periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components. Also avoid touching components or contacts on a card and avoid touching pins on a chip.

5. Verify that the auxiliary power indicator on the system board is not on. If it is on, you may need to wait 10 to 30 seconds for it to go out (see Figure 20).

System board

Diskette drive

Hard-disk drive

CD-ROM drive

Power supply

CD-ROM drive interface cable

Externally accessible upper drive bay

Hard-disk drive

Diskette-drive interface cable

Hard-disk drive interface cable

Expansion-card cage

System board

Expansion-card slots

I/O ports and connectors

AC power receptacle

Security cable slot

Power supply

Chassis intrusion switch

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To remove the computer cover, perform the following steps:

1. Press in to retract the padlock ring into the cover (this permits opening of the cover).

2. Pressinonthetwosecuringbuttonsuntilthecoverisfreetoswingup(seeFigure3).

3. Raisethebackofthecover,andpivotittowardthefrontofthecomputer.

4. Lift the cover off the hooks at the front of the chassis.

5. Disengage the tabs that secure the cover to the top of the chassis, and lift the cover away.

Figure 4. Computer Cover Replacement

To replace the computer cover, perform the following steps:

1. Face the front of the computer and hold the cover at a slight angle (see Figure 4).

2. Align the bottom of the cover with the bottom of the chassis and insert the hooks on the cover into the recessed slots on the computer chassis so that the tabs catch the hooks inside the slots.

3. Pivot the cover down toward the back of the chassis and into position. Make sure that the securing buttons click into place.

4. If you wish to install a padlock, slide the padlock ring out of the cover.

Eject and Power Buttons

Figure 5. Eject and Power Button Removal

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To remove the eject and power buttons, perform the following steps:

1. Lay the computer cover on a flat work surface, with the inside of the top cover facing up.

2. To remove the 3.5-inch diskette-drive eject button, pull gently on the plastic part of the button until it comes free.

3. Toremovethepowerbutton,useasmallscrewdriverandpushinthetwoplasticclipsthatholdthebuttontothebezel.Whentheseclipsare released, the button and the spring come free from the bezel.

Control Panel

Figure 6. Control Panel Removal

To remove the control panel, perform the following steps:

1. Remove the drive shelf.

2. Remove the power supply.

3. Disconnect the control panel cable from the control panel connector on the system board (see "System Board Labels" for the location of the PANEL connector).

Note the routing of the control panel cable as you remove it from the chassis.

4. Remove the mounting screw that secures the control panel to the chassis.

5. Disconnect the chassis intrusion switch cable connector from the control panel.

6. Remove the control panel cable.

7. Remove the control panel from the chassis. Note the routing of the control panel cable as you remove it from the chassis.

When you install the replacement control panel, be sure to put the right side of the control panel behind the mounting tab.

Chassis Intrusion Switch

Figure 7. Chassis Intrusion Switch Removal

Diskette eject button

Power button

Screw

Control panel

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To remove the chassis intrusion switch, perform the following steps:

1. Remove the drive shelf.

2. Remove the power supply.

3. Remove the control panel.

4. Disconnect the chassis intrusion switch cable connector from the control panel. Note the routing of the chassis intrusion cable as you remove the cable from the chassis. Chassis hooks may hold the cable in place inside

the chassis.

5. Slide the chassis intrusion switch out of its slot and remove the switch and its attached cable from the chassis.

6. Install the replacement chassis intrusion switch and cable.

7. To reset the chassis intrusion detector, enter the System Setup program and reset Chassis Intrusion to Not Detected (see your online System User's Guide for instructions).

Drives

Figure 8. Drive Locations

Preliminary Steps

You must remove the drive shelf before removing the 3.5-inch diskette drive, the CD-ROM drive, the hard-disk drive, the control panel, the chassis intrusion switch, or the power supply.

Figure 9. Drive Shelf Removal

Control panel

Chassis intrusion switch

NOTE: In all of the following procedures, left and right refer to your left and right as you face the front of the computer.

Chassis intrusion switch

CD-ROM drive

3.5-inch diskette drive

Hard-disk drive

Page 96

To remove the drive shelf from the chassis, perform the following steps:

1. Disconnect the power and interface cables from the diskette drive and CD-ROM drive.

2. Press inward on the two drive shelf release tabs, and pull the shelf forward and out of the chassis (see Figure 9).

Hard-Disk Drive Figure 10. Hard-Disk Drive/Bracket Removal



To remove the hard-disk drive and its bracket from the chassis, perform the following steps:

1. If you are replacing a hard-disk drive that contains data you want to keep, make a backup copy of your files before you continue this procedure.

2. Remove the computer cover if not already removed.

3. Remove the drive shelf.

4. Squeeze the tabs on each side of the hard-disk drive/bracket, and pull the hard-disk drive/bracket forward about one inch (see Figure 10).

5. Disconnect the power and interface cables from the back of the drive.

6. Lift the hard-disk drive/bracket away from the chassis.

7. Lay the hard-disk drive/bracket on an antistatic surface with its bracket facing up.

8. Remove the four screws securing the hard-diskdrivetothebottomofthebracket(seeFigure11).

Figure 11. Drive Bracket Removal

Drive shelf

Release tabs (2)

Drive bracket

Release tabs (2)

CAUTION: To avoid the possibility of electric shock, turn off the computer and any peripherals, disconnect them from electrical outlets, and then wait at least 5 seconds before you remove the computer cover. Also, before you remove a drive, see the other precautions in "Precautionary Measures."

NOTE: This procedure assumes that you have removed the drive shelf from the chassis.

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Figure 12. Hard-Disk Drive/Bracket Replacement

To install a replacement hard-disk drive in the chassis, perform the following steps.

NOTICE: To avoid possibly damaging the drive by electrostatic discharge (ESD), ground yourself by touching an unpainted metal surface on the back of the computer.

NOTICE: When you unpack the drive, do not set it on a hard surface, which may damage the drive. Instead, set the drive on a surface, such as a foam pad, that will sufficiently cushion it.

1. Prepare the drive for installation. Check the documentation for the drive to verify that it is configured for your computer system.

2. If not already done, remove the computer cover.

3. If not already done, remove the drive bracket from the chassis.

4. Attach the new hard-disk drive to the bracket with the four screws you removed in step 8 of the previous procedure.

5. Reinstall the hard-disk drive/bracket in the chassis (see Figure 12).

6. Place the bracket so that the release tabs extend about one inch past the front of the chassis, and align the tabs on the bottom of the bracket with the hooks on the chassis floor.

7. Slide the bracket toward the back of the chassis until the tabs snap under the hooks (see Figure 12). The bracket release tabs should also snap into the front of the chassis.

8. Connect a power cable to the power input connector on the back of the drive, and connect an EIDE cable to the interface connector on the back of the drive (see Figure 13).

Check all connectors to be certain that they are properly cabled and firmly seated.

Figure 13. Hard-Disk Drive Cable Attachment

Drive2Drive bracket

Screws (4)

Tabs on bottom of drive bracket

Hooks on chassis floor

Drive bracket

Release tabs (2)

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NOTICE: You must connect the blue connector on the EIDE interface cable to the IDE1 connector on the system board to avoid possible damage to your system.

NOTICE: You must match the red-colored stripe on the EIDE cable with pin 1 on the drive's interface connector to avoid possible damage to your system.

NOTICE: You must match the red-colored stripe on the EIDE interface cable with pin 1 on the IDE1 connector to avoid possible damage to your system.

9. If it is not already connected, connect the blue connector on the EIDE interface cable to the IDE1 connector on the system board. To locate the IDE1 connector on the system board, see "System Board Components."

10. Replace the drive shelf and connect the diskette and CD-ROM drive power and interface cables.

11. Replace the computer cover. Then reconnect your computer and peripherals to their electrical outlets, and turn them on.

12. Insert a bootable diskette into drive A.

13. Turn on the computer system.

14. Enter the System Setup program and update Primary Drive 0 (see the online System User's Guide for complete information on the System Setup program).

After you update the system setup settings, reboot the system.

15. Partition and logically format your computer's hard-disk drive before proceeding to the next step. See the documentation for your operating system for instructions.

16. Test the hard-disk drive by running the Dell Diagnostics (see the online System User's Guide for complete information).

17. If the drive you just installed is the primary drive, install your operating system on the hard-disk drive. For instructions, refer to the documentation that came with your operating system.

3.5-Inch Diskette Drive

To remove the 3.5-inch diskette drive from the drive shelf, perform the following steps:

1. Press down on the release latch on the top left side of the 3.5-inch diskette drive.

The 3.5-inch diskette drive will pop up slightly when the latch disengages.

2. Pivot the 3.5-inch diskette drive up and out of the drive shelf.

To replace the 3.5-inch diskettedrive,performthefollowingsteps:

1. Rotate the replacement drive into position under the right diskette drive bracket on the drive shelf.

2. Lower the left side of the diskette drive while gently pressing downward, so that the slots on the bottom of the 3.5-inch diskette drive engage

IDE1 connector

EIDE cable

Power cable

NOTE: On systems with hard-disk drives larger than 2 GB, create a primary partition of 2 GB and divide the remaining capacity into partitions of 2 GB or less. For example, a system with a 2.5-GB hard-disk drive would have a primary partition of 2 GB (drive C) and a second partition of 500 MB (drive D). Hard-disk drives must be partitioned this way because MSDOS®–based operating systems (including Microsoft®Windows NT®, when using a FAT16 file system) do not support drive partitions larger than 2 GB.

NOTE: This procedure assumes that you have removed the drive shelf from the chassis.

Page 99

in hooks on the drive shelf.

3. Ensure that the latch on the left side of the 3.5-inch diskette drive engages the top of the diskette drive. If necessary, press pn the latch from the bottom of the drive shelf.

4. Replace the drive shelf and connect the interface and power cable connectors.

CD-ROM Drive Figure 14. CD-ROM Drive Removal

To remove a CD-ROM drive, perform the following steps.

1. Pushdownonthedrivereleasetabontherightsideofthedrive(seeFigure14).

2. Slide the CD-ROM drive assembly forward and up and out of the chassis.

To replace a CD-ROM drive, perform the following steps:

1. Align the tabs on the bottom of the CD-ROM drive with the notches on the drive shelf, and slide the drive toward the back of the shelf until it snaps into place (see Figure 15).

Figure 15. CD-ROM Drive Replacement

2. Connect a power cable and an interface cable to the appropriate connectors on the back of the drive (see Figure 16).

Figure 16. CD-ROM Drive Cable Attachment

Drive release tab

NOTE: This procedure assumes that you have removed the drive shelf from the chassis.

Tabs (2)

Notches (2)

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Check all cable connections. Fold cables out of the way to provide airflow for the fan and cooling vents.

3. Replace the computer cover; reconnect your computer and peripherals to their electrical outlets, and turn them on.

4. Update your system configuration information. Set the Drive 1 option under Drives: Primary to Auto. See the online System User's Guide for more information.

5. Verify that your system works correctly by running the Dell Diagnostics (see the online System User's Guide for complete information).

System Power Supply

Figure 17. Power Supply Removal

To remove the system power supply, perform the following steps:

1. Disconnect the AC power cable from the back of the power supply.

2. DisconnecttheDCpowercablesfromthesystemboardandthedrives.

3. Remove the screw on the side of the chassis that secures the power supply.

4. RemovethescrewbelowtheACpowerreceptacleatthebackofthechassis.

5. Slide the power supply toward the center of the computer approximately 1 inch.

6. Liftthepowersupplyupandoutthecomputerchassis.

Expansion-Card Cage

Figure 18. Expansion-Card Cage Removal

Interface cable

Power cable

Power input connector

Interface connector

Securing screw hole

AC power receptacle

Power supply

System board DC power connectors (2)

Drive DC power connectors (3)

Dell OptiPlex GX110 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual