Dell OptiPlex 980 User Manual

Dell™ OptiPlex™ 980 Service Manual—Mini-Tower

Working on Your Computer Specifications Removing and Replacing Parts System Board Layout System Setup Diagnostics

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.

Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and OptiPlex are trademarks of Dell Inc.; Intel, Pentium , and Core are either trademarks or registered

trademarks of Intel Corporation; Microsoft, Windows, Windows Vista , and the Windows Vista start button are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

May 2010 Rev. A00

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Working on Your Computer

Dell™ OptiPlex™ 980 Service Manual—Mini-Tower

Before Working Inside Your Computer Recommended Tools Turning Off Your Computer After Working Inside Your Computer

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:

You have read the safety information that shipped with your computer. A component can be replaced or—purchased separately—installed by performing the removal procedure in reverse order.

WARNING: Before working inside your computer, read the safety information that shipped with your

computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by

periodically touching an unpainted metal surface, such as a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card.

Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself.

Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that your work surface is flat and clean to prevent the cover from being scratched.

2. Turn off your computer (see Turning Off Your Computer

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the

cable from the network device.

3. Disconnect all network cables from the computer.

4. Disconnect your computer and all attached devices from their electrical outlets.

5. Press and hold the power button while the computer is unplugged to ground the system board.

6. Remove the cover

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

Recommended Tools

The procedures in this document may require the following tools:

Small flat-blade screwdriver Phillips screwdriver Small plastic scribe Flash BIOS update program media

Turning Off Your Computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off

your computer.

1. Shut down the operating system:

In Windows® 7:

Click Start , then click Shut Down.

In Windows Vista®:

Click Start , then click the arrow in the lower-right corner of the Start menu as shown below, and then click Shut Down.

In Windows® XP:

Click Start® Turn Off Computer® Turn Off. The computer turns off after the operating system shutdown process is complete.

2. Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

After Working Inside Your Computer

After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer.

1. Replace the cover

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

2. Connect any telephone or network cables to your computer.

3. Connect your computer and all attached devices to their electrical outlets.

4. Turn on your computer.

5. Verify that the computer works correctly by running the Dell Diagnostics

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Express card

Technical Specifications

Processor Memory Expansion Bus Video System Information Cards Drives External Connectors

NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start®

Help and Support and select the option to view information about your computer.

NOTE: Unless otherwise stated, the specifications are identical for mini-tower, desktop, and small form factor

computers.

Processor

Type

Quad-Core

Dual-Core Intel Core i5 series

Controls and Lights Network Audio Power System Board Connectors Physical Environmental

Core™ i7 series

Intel Intel Core i5 series

Intel Core i3 series Intel Pentium

Level 2 (L2) cache

Intel Core i7 series Intel Core i5 series

Intel Core i5 series Intel Core i3 series

Intel Pentium 3 MB

Memory

Type DDR3 SDRAM (non-ECC memory only) Speed 1066 MHz or 1333 MHz Connectors four Capacity 1 GB, 2 GB, or 4 GB Minimum memory 1 GB Maximum memory 16 GB

Video

Integrated Intel graphics media accelerator HD

8 MB

4 MB

NOTE: Not supported by computers

shipped with Intel i7 and Intel i5 quad-core processors.

Discrete PCI Express x16 slot supports a PCI

Memory - Integrated Up to 1759 MB shared video memory

(total system memory greater than 512 MB)

Audio

Integrated Intel high definition audio

Network

Integrated Integrated Intel 82578DM Gigabit

Ethernet capable of 10/100/1000 Mb/s communication

System Information

Chipset Intel Q57 Express chipset DMA channels eight Interrupt levels 24 BIOS chips (NVRAM) 64 Mb and 16 Mb

Expansion Bus

Bus type PCI 2.3

PCI Express 2.0 SATA 1.0A and 2.0 eSATA USB 2.0

Bus speed

PCI 133 MB/s PCI Express x1-slot (wireless only) bidirectional speed

- 500 MB/s x16-slot (wired as x4) bidirectional speed

- 2 GB/s

x16-slot bidirectional speed - 8 GB/s SATA 1.5 GB/s and 3.0 GB/s eSATA 3.0 GB/s USB 480 MB/s

Cards

PCI

Mini-tower up to two full-height cards Desktop without riser card — up to two low-profile

cards

with riser card — up to two full-height

cards Small form factor one low-profile card

PCI Express x16 (wired as x4)

Mini-tower one full-height card Desktop one low-profile card Small form factor none

PCI Express x16

Mini-tower one full-height card

Desktop without riser card— one low-profile card

Small form factor one low-profile card

PCI Express x1

Mini-tower one wireless card Desktop one wireless card Small form factor one wireless card

Drives

Externally accessible - 5.25-inch drive bay(s)

Mini-tower two bays Desktop one bay Small form factor one slimline bay

Externally accessible - 3.5-inch drive bay (s)

Mini-tower one bay Desktop one bay Small form factor one bay

with riser card— one full-height card

Internally accessible - 3.5 inch drive bay(s) for hard drives

Mini-tower two bays Desktop one bay Small form factor one bay

NOTE: Your computer can support up to two 2.5 inch hard drives with brackets.

External Connectors

Audio

Back panel two connectors for line-in/ microphone

and line-out Front panel two front-panel connectors for

headphones and microphone

eSATA one 7-pin connector Network one RJ45 connector Parallel one 25-pin connector (bidirectional) Serial one 9-pin connector; 16550C-compatible USB - Front panel

Mini-tower four connectors Desktop two connectors Small form factor two connectors

USB - Back panel

Mini-tower six connectors Desktop six connectors Small form factor six connectors

Video one 15-hole VGA connector

one 20-pin DisplayPort connector

System Board Connectors

PCI 2.3 data width (maximum) — 32 bits

Mini-tower two 120-pin connectors Desktop two 120-pin connectors Small form factor one 120-pin connector

PCI Express x16 (wired as x4) data width (maximum) — four PCI Express lanes

Mini-tower one 164-pin connector Desktop one 164-pin connector Small form factor not applicable

PCI Express x16 data width (maximum) — 16 PCI Express lanes

Mini-tower one 164-pin connector Desktop one 164-pin connector Small form factor one 164-pin connector

Serial ATA

Mini-tower four 7-pin connectors Desktop three 7-pin connectors Small form factor three 7-pin connectors

Memory four 240-pin connectors Internal USB one 10-pin connector (supports two USB

ports)

Processor fan one 5-pin connector Front I/O one 26-pin connector Front panel control one 14-pin connector Processor one 1156-pin connector Power 12V one 4-pin connector Power one 24-pin connector Internal serial card one 14-pin connector Internal speaker one 5-pin connector PCI Express x1 (wireless card) one 36-pin connector Thermal sensor one 2-pin connector Intruder connector one 3-pin connector

Controls and Lights

Front of the computer

Power button push button Power light blinking blue — indicates that the

computer is in sleep state.

solid blue — indicates that the computer

is in power-on state.

blinking amber — indicates a problem

with the system board.

solid amber (when the computer does not

start) — indicates a problem with the

system board or power supply. Drive activity light blinking blue — indicates that the

Network connectivity light blue — indicates that a good connection

Diagnostic lights four amber lights on the front panel. For

Back of the computer

Link integrity light on integrated network adapter

Network activity light on integrated network adapter

computer is reading data from or writing

data to the hard drive.

exists between the network and the

computer.

off (no light) — indicates that the

computer is not detecting a physical

connection to the network.

more information, see Diagnostics.

green — a good 10 Mbps connection

exists between the network and the

computer.

orange — a good 100 Mbps connection

exists between the network and the

computer.

yellow — a good 1000 Mbps connection

exists between the network and the

computer.

off (no light) — the computer is not

detecting a physical connection to the

network.

yellow light — a blinking yellow light

indicates that network activity is present. Power supply light green light — the power supply is turned

on and is functional. The power cable

must be connected to the power

connector (at the back of the computer)

and the electrical outlet.

NOTE: You can test the health of the

power system by pressing the test button.

When the system's power supply voltage

is within specification, the self-test LED

lights up. If the LED does not light up, the

power supply may be defective. AC power

must be connected during this test.

Power

Wattage

Mini-tower 255 W

(EPA)

Desktop 255 W

(EPA)

Small form factor 235 W

(EPA)

Maximum heat dissipation

305 W (nonEPA)

255 W (nonEPA)

235 W (nonEPA)

Mini-tower 1000

BTU/hr (EPA)

Desktop 1000

BTU/hr (EPA)

1603 BTU/hr (non-EPA)

1341 BTU/hr (non-EPA)

Small form factor 921

BTU/hr

1235 BTU/hr

(non-EPA)

(EPA) Voltage 100–240 VAC Coin-cell battery 3 V CR2032 lithium coin cell

NOTE: Heat dissipation is calculated by using the power supply wattage rating.

Physical

Height

Mini-tower 40.80 cm (16.06 inches) Desktop 39.70 cm (15.62 inches) Small form factor 29.0 cm (11.41 inches)

Width

Mini-tower 18.70 cm (7.36 inches) Desktop 10.90 cm (4.29 inches) Small form factor 8.50 cm (3.34 inches)

Depth

Mini-tower 43.10 cm (16.96 inches) Desktop 34.80 cm (13.70 inches) Small form factor 32.40 cm (12.75 inches)

Weight

Mini-tower 11.40 kg (25.13 lb) Desktop 8.30 kg (18.29 lb) Small form factor 5.90 kg (13.00 lb)

Environmental

Temperature

Operating 10 °C to 35 °C (50 °F to 95 °F)

Storage –40 °C to 65 °C (–40 °F to 149 °F) Relative humidity (noncondensing) 20% to 80% Maximum vibration

Operating

Storage

5 Hz to 350 Hz at 0.0002 G 5 Hz to 500 Hz at 0.001 to 0.01 G

Maximum shock

Operating 40 G +/- 5% with pulse duration of 2

msec +/- 10% (equivalent to 20 in/sec [51 cm/sec])

/Hz

Storage 105 G +/- 5% with pulse duration of 2

msec +/- 10% (equivalent to 50 in/sec [127 cm/sec])

Altitude

Operating –15.2 m to 3048 m (–50 ft to 10,000 ft)

Storage –15.2 m to 10,668 m (–50 ft to 35,000

ft)

Airborne contaminant level G2 or lower as defined by ISA-S71.04-

1985

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Removing and Replacing Parts

Dell™ OptiPlex™ 980 Service Manual—Mini-Tower

Cover Drive Cover Optical Drive Hard Drive/Cage Front Panel Expansion Card Wireless Module Processor Fan Heat Sink and Processor

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Memory Module Internal Speaker Front Thermal Sensor Power Supply Control Panel Front I/O Panel Intrusion Switch Coin-Cell Battery System Board

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System Board Layout

Dell™ OptiPlex™ 980 Service Manual—Mini-Tower

1 service mode jumper (Service_Mode) 2 RTC reset jumper (RTCRST) 3 battery socket (BATTERY) 4 PCI card connectors ( SLOT 2 & 3)

PCI Express x16 card

connector(SLOT1)

7 internal serial card connector (Serial2) 8 speaker connector (INT_SPKR)

PCI Express x1 wireless card

connector (PCIE_WLS1)

11 fan connector (FAN_CPU) 12 power connector (12V POWER)

memory module connectors (DIMM_1-

15 internal buzzer (BEEP) 16 password jumper (PSWD) 17 SATA drive connectors (SATA0-3) 18 intruder connector (INTRUDER) 19 internal USB connector (INT_USB) 20 front I/O connector(FIO) 21 power connector (MICRO_PWR)

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PCI Express x16 (wired as x4) connector (Slot

10 thermal sensor connector THRM3)

14 front panel connector (FRONTPANEL)

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Processor information: Displays the Processor Type, Processor Speed, Processor Bus Speed, Processor L2 cache, Processor ID,

System Setup

Dell™ OptiPlex™ 980 Service Manual—Desktop

Boot Menu Navigation Keystrokes Entering System Setup System Setup Menu Options

Boot Menu

Press <F12> or <Ctrl><Alt><F8> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. The options listed are:

Onboard SATA Hard Drive Onboard or USB CD-ROM Drive System Setup Diagnostics

This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system. Using the boot menu does not make any changes to the boot order stored in the BIOS.

Navigation Keystrokes

Use the following keystrokes to navigate the System Setup screens.

Navigation Keystrokes

Action Keystroke

Expand and collapse field <Enter>, left- or right-arrow key, or +/– Expand or collapse all fields < > Exit BIOS <Esc>—Remain in Setup, Save/Exit, Discard/Exit Change a setting Left or right-arrow key Select field to change <Enter> Cancel modification <Esc> Reset defaults <Alt><F> or Load Defaults menu option

Entering System Setup

Your computer offers the following BIOS and System Setup options:

Bring up a one-time boot menu by pressing <F12> Access System Setup by pressing <F2>

<F12> Menu

Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the computer. Diagnostics and Enter Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices installed in the computer. This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the computer. Making changes in the boot menu does not make any changes to the boot order stored in the BIOS.

<F2>

Press <F2> to enter System Setup and make changes to user-definable settings. If you have trouble entering System Setup using this key, press <F2> when the keyboard lights first flash.

System Setup Menu Options

NOTE: System Setup options may vary depending on your computer and may not appear in the exact same order.

General

System Board

Displays the following information:

System information: Displays BIOS Version, Service Tag, Express Service Code, Asset Tag, Manufacture Date, and the Ownership

Date. Memory information: Displays Installed Memory, Memory Speed, Number of Active Channels, Memory Technology, DIMM_1 Size, DIMM_2 Size.

Microcode Version, Multi Core Capable and HT Capable 64-bit Technology.

PCI information: Displays available slots on the system board.

Date/Time Displays the system date and time. Changes to the system date and time take effect immediately. Boot

Sequence

Drives

Diskette drive This field determines how the BIOS configures floppy drives, operating systems with USB support will recognize USB Floppy drives regardless of this

SATA Operation

S.M.A.R.T. Reporting

Drives Enables or disables the SATA or ATA drives connected to the system board.

System Configuration

Integrated NIC

USB Controller Enables or disables the integrated USB controller. You can set the USB controller to:

Parallel Port Identifies and defines the parallel port settings. You can set the parallel port to:

Specifies the order in which the computer attempts to find an operating system from the devices specified in this list.

Onboard or USB Floppy Onboard SATA Hard Drive Onboard or USB CD-Rom Drive

setting:

Disable - All Floppy drive are disable Enable - All floppy drive are enable.

The "USB Controller" Setup option will affect floppy operation. configures the operating mode of the integrated hard drive controller.

RAID Autodetect / AHCI = RAID if signed drives, otherwise AHCI RAID Autodetect / ATA= RAID if signed drives, otherwise ATA RAID On / ATA= SATA is configured for RAID on every boot Legacy = The hard drive controller is configured for legacy mode

Legacy mode provides for compatibility with some older operating systems that do not support native resources assigned to the drive controller. RAID Mode is incompatible with ImageServer. Please disable RAID mode if enabling Image Server.

This field controls whether hard drive errors for integrated drives are reported during system startup. This technology is part of the SMART(Self Monitoring Analysis and Reporting Technology) specification.

This option is disabled by default.

Enables or disables the integrated network card. You can set the integrated NIC to:

Disable Enable (default) Enable with PXE> Enable with ImageSever

ImageServe is incompatible with RAID mode. Please disable RAID if enabling ImageServer. PXE is needed only if intending to boost to an operating system located on a server, not if you are booting on an OS located on a hard drive in

this system.

Enable (default) Disable No boot

operating systems with USB support will recognize USB Storage

Disable AT PS/2 (default) EPP ECP No DMA ECP DMA 1 ECP DMA 3

Parallel Port Address

Serial Port #1

Miscellaneous Devices

Sets the base I/O address of the integrated parallel port.

Identifies and defines the serial port settings. You can set the serial port to:

Disable Auto (default) COM1 COM3

The operating system may allocate resources even though the setting is disabled. Enables or disables the following onboard devices:

Front USB PCI slots Audio OptiPlex ON Reader Rear Quad USB WiFi NIC Slot

Video

Primary Video

Performance

Multi Core Support

HyperThreading Technology

Intel® Turbo Boost Technology

Intel® SpeedStep™

C States Control

Limit CPUID Value

This field determines which video controller will become the primary video controller when 2 controllers are available in the system. This selection matters only if there are 2 video controller present.

Auto(default) - Use the add-in video controller. Onboard/Card - Use the integrated video controller unless a Graphic care is installed. A PCI Express Graphic(PEG) card will overide and disable

the integrated video controller.

This field specifies whether the processor will have one or all cores enable. The performance of some application will improve with the additional cores.

This option enables or disables the Hyper-Threading Technology. When disabled, only one thread per enabled core is enabled This option is enabled by default.

This option enables or disables the Intel® Turbo Boost Technology. When disabled, Intel® Turbo Boost Technology allows processor(s) to run at frequencies higher than the advertised frequency

This option is enabled by default. This Option enables or disables the Intel® SpeedStep™ mode of the processor. When disabled, the system is placed into the highest performance

state and the Intel® SpeedStep™ applet or native operating system driver are prevented from adjusting the processor's performance. When enable. the Intel® SpeedStep™, enabled CPU is allowed to operate in multiple performance states.

This option is disabled by default. This option enables or disables additional processor sleep states. The operating system may optionally use these for additional power saving when

idle. This option is disabled by default.

This field limits the maximum value the processor Standard CPUID Function will support. Some operating systems will not complete installation when the maximum CPUID Function supported is greater than 3.

This option is disabled by default.

Virtualization Support

This Option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel® Virtualization

Virtualization

VT for Direct I/O

Trusted Execution

Security

Administrative Password

System Password

Password Changes

Admin Setup Lockout

Password Configuration

Technology. Enable Intel® Virtualization Technology - This option is disabled by default.

Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel® Virtualization technology for direct I/O.

Enable Intel® Virtualization Technology for Direct I/O - This option is disabled by default. Field specifies whether a Measured Virtual Machine(MVMM) can utilize the additional hardware capabilities provided by Intel® Trusted Execution

Technology. The TPM Virtualization Technology and Virtualization Technology for Direct I/O must be enable to use this feature. Enable Intel® Trusted Execution Technology - This option is disabled by default.

Provides restricted access to the computer's system setup program in the same way that access to the system can be restricted with the System

Password option.

This option is not set by default. Displays the current status of the system's password security feature and allows a new system password to be assigned and verified.

This option is not set by default. Enables or disables the user from changing the system password without the administrative password.

This option is enabled by default. Enables or disables the user from entering Setup when an Admin password is set.

This option is disabled by default. These fields control the minimum and maximum number of characters allowed for Admin and System passwords. Changes to these fields are not

active until they are committed via the apply button or saving changes before exiting setup.

Admin Password Min Admin Password Max System Password Min System Password Max

Strong Password

TPM Security Enables or disables the trusted platform module (TPM) security.

This field enforces strong passwords. If enabled, all passwords must contain at least one uppercase character, one lowercase character, and be at least 8 characters long. Enabling this feature automatically changes the default minimum password length to 8 characters.

Enforce strong password - This option is disabled by default.

You can set the TPM security to:

Deactivate (default)

Activate Clear

When TPM Security is set to Clear, the system setup program clears the owner information stored in the TPM. Use this setting to restore the TPM to its default state if you lose or forget the owner authentication data.

CPU XD Support

Computrace(R) Enables or disables the optional Computrace® service designed for asset management.

Enables or disables the execute disable mode of the processor. This option is enabled by default.

You can set this option to:

Deactivate (default) Disable Activate

Chassis Intrusion

SATA-0 Password

SATA-1 Password

Power Management

AC Recovery Determines how the system responds when AC power is re-applied after a power loss. You can set the AC Recovery to:

Auto On Time Sets time to automatically turn on the computer.

Low Power Mode

Remote Wakeup

This field controls the chassis intrusion feature. You can set this option to:

Clear Intrusion Warning (Enabled by default if detected the chassis intrusion) Disable Enabled On-Silent (Enabled by default if detected the chassis intrusion)

Displays the current status of the password set for the hard drive connected to the SATA-0 connector on the system board. You can also set a new password. This option is not set by default. The system setup program displays a password for each of the hard drives connected to your system board.

Displays the current status of the password set for the hard drive connected to the SATA-1 connector on the system board. You can also set a new password. This option is not set by default. The system setup program displays a password for each of the hard drives connected to your system board.

Power Off (default) Power On Last State

Time is kept in the standard 12-hour format (hours:minutes:seconds). Change the startup time by typing the values in the time and AM/PM fields. NOTE: This feature does not work if you turn off your computer using the switch on a power strip or surge protector or if Auto Power On is set

to disabled.

Enables or disables low power mode. This option is disabled by default. When low power mode is enabled, the integrated network card is disabled when the system is shutdown or in Hibernate mode. Only Add-in NIC

cards will be able to remotely wake the system. Allows the system to power up when a network interface controller receives a wake up signal. You can set Remote Wakeup to:

Disable (default) Enable Enable with Boot NIC

Suspend Mode Sets the power management suspend mode to:

S1 S3 (default)

Fan Control Override

Maintenance

Service Tag Displays the Service Tag of your computer. Asset Tag Allows you to create a system asset tag if an asset tag is not already set.

SERR Messages Controls the SERR Message mechanism.

Controls the speed of the system fan. This option is disabled by default. NOTE: When enabled, the fan runs at full speed.

This option is not set by default.

This option is enabled by default.

Some graphics cards require the SERR Message mechanism be disabled.

Image Server

Lookup Method Specifies how the ImageServer looks up the server address.

Static IP DNS

NOTE: You must set the Integrated NIC to Enable with ImageServer to set the Lookup Method.

ImageServer IP Specifies the primary static IP address of the ImageServer with which the client software communicates.

The default IP address is 255.255.255.255 NOTE: You must set the “Integrated NIC” control in the “System Configuration” group to “Enabled with ImageServer” and when “Lookup Method”

is set to “Static IP”.

ImageServer Port

Specifies the primary IP port of the image server with which the client software communicates. The default IP port is 06910 NOTE: You must set the “Integrated NIC” control in the “System Configuration” group to “Enabled with ImageServer”.

Client DHCP Specifies how the client obtains the IP address.

Static IP DHCP (default)

NOTE: You must set the “Integrated NIC” control in the “System Configuration” group to “Enabled with ImageServer”.

Client IP Specifies the static IP address of the client.

The default IP address is 255.255.255.255 NOTE: To set Client IP you must set Client DHCP to Static IP

Client SubnetMask

Specifies the subnet mask for the client. The default setting is 255.255.255.255 NOTE: To set Client SubnetMask you must set Client DHCP to Static IP

Client Gateway Specifies the gateway IP address for the client.

The default setting is 255.255.255.255 NOTE: To set Client SubnetMask you must set Client DHCP to Static IP

License Status Displays the current license status.

Post Behavior

Fast Boot When enabled (default), your computer starts more quickly because it skips certain configurations and tests. NumLock

LED

Enables or disables the NumLock feature when your computer starts. When enabled (default), this option activates the numeric and mathematical features shown at the top of each key. When disabled, this option activates

the cursor-control functions labeled on the bottom of each key

POST Hotkeys

Allows you to specify the function keys to display on the screen when the computer starts.

Enable F2 = Setup (enabled by default) Enable F12 = Boot menu (enabled by default)

Keyboard Errors

MEBx Hotkey

Enables or disables keyboard error reporting when the computer starts. This option is enabled by default.

sign-on displays a message stating the keystroke sequence required to enter the Manageability Engine BIOS Extensions(MEBx) Setup program. This option is enabled by default.

System Logs

BIOS Events Displays the system event log and allows you to:

Clear Log Mark all Entries

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Diagnostics

Dell™ OptiPlex™ 980 Service Manual—Desktop

Dell Diagnostics Power Button Light Codes Beep Codes Diagnostic Lights

Dell Diagnostics

When to Use the Dell Diagnostics

It is recommended that you print these procedures before you begin.

NOTE: The Dell Diagnostics software works only on Dell computers. NOTE: The Drivers and Utilities media is optional and may not ship with your computer.

Enter system setup (see Entering System Setup device you want to test displays in System Setup and is active.

Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities media.

), review your computer's configuration information, and ensure that the

Starting the Dell Diagnostics From Your Hard Drive

1. Turn on (or restart) your computer.

2. When the DELL logo appears, press <F12> immediately.

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from

your Drivers and Utilities media.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.

3. When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.

4. When the Dell Diagnostics Main Menu appears, select the test that you want to run.

Starting the Dell Diagnostics From the Drivers and Utilities Disc

1. Insert the Drivers and Utilities disc.

2. Shut down and restart the computer. When the DELL logo appears, press <F12> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut

down your computer and try again.

NOTE: The next steps change the boot sequence for one time only. On the next startup, the computer boots according

to the devices specified in the system setup program.

3. When the boot device list appears, highlight Onboard or USB CD-ROM Drive and press <Enter>.

4. Select the Boot from CD-ROM option from the menu that appears and press <Enter>.

Off

5. Type 1 to start the menu and press <Enter> to proceed.

6. Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version

appropriate for your computer.

7. When the Dell Diagnostics Main Menu appears, select the test you want to run.

Dell Diagnostics Main Menu

1. After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.

Option Function

Express Test

Extended Test

Custom Test

Symptom Tree

2. If a problem is encountered during a test, a message appears with an error code and a description of the problem.

3. If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following

Tab Function

Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device.

Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically.

Tests a specific device. You can customize the tests you want to run.

Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.

Write down the error code and problem description and follow the instructions on the screen.

table for more information.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test settings.

4. When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities disc, remove the

disc.

5. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close

the Main Menu screen.

Power Button Light Codes

The diagnostic lights give much more information about the system state, but legacy power light states are also supported in your computer. The power light states are shown in following table.

Power

Light

State

Description

Power is off, light is blank.

Blinking

Amber

Solid

Amber

Blinking

Green

Solid

Green

Initial state of light at power up. Indicates system has power, but the POWER_GOOD signal is not yet active. If the Hard Drive light is off, it is probable that the power supply needs to be replaced. If the Hard Drive light on, it is probable that an onboard regulator or VRM has failed. Look at the diagnostic lights for further information.

Second state of the light at power up. Indicates the POWER_GOOD signal is active and it is probable that the power supply is fine. Look at the diagnostic lights for further information.

System is in a low power state, either S1 or S3. Look at the diagnostic lights to determine which state the system is in.

System is in S0 state, the normal power state of a functioning machine. The BIOS will turn the light to this state to indicate it has started fetching op-codes.

Beep Codes

If the monitor cannot display error messages during the POST, the computer may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly. The following table lists the beep codes that may be generated during the POST. Most beep codes indicate a fatal error that prevents the computer from completing the boot routine until the indicated condition is corrected.

Code Cause

1-1-2 Microprocessor register failure 1-1-3 NVRAM 1-1-4 ROM BIOS checksum failure 1-2-1 Programmable interval timer 1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure 1-3-1 through 2-4-4 DIMMs not being properly identified or used 3-1-1 Slave DMA register failure 3-1-2 Master DMA register failure 3-1-3 Master interrupt mask register failure 3-1-4 Slave interrupt mask register failure 3-2-2 Interrupt vector loading failure 3-2-4 Keyboard Controller Test failure 3-3-1 NVRAM power loss 3-3-2 NVRAM configuration 3-3-4 Video Memory Test failure 3-4-1 Screen initialization failure 3-4-2 Screen retrace failure 3-4-3 Search for video ROM failure

4-2-1 No time tick

4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-1 Memory failure above address 0FFFFh 4-3-3 Timer-chip counter 2 failure 4-3-4 Time-of-day clock stopped 4-4-1 Serial or parallel port test failure 4-4-2 Failure to decompress code to shadowed memory 4-4-3 Math coprocessor test failure 4-4-4 Cache test failure 1-1-2 Microprocessor register failure 1-1-3 NVRAM read/write failure 1-1-4 ROM BIOS checksum failure 1-2-1 Programmable interval timer failure 1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure 1-3 Video Memory Test failure 1-3-1 through 2-4-4 Memory not being properly identified or used 3-1-1 Slave DMA register failure 3-1-2 Master DMA register failure 3-1-3 Master interrupt mask register failure 3-1-4 Slave interrupt mask register failure 3-2-2 Interrupt vector loading failure 3-2-4 Keyboard Controller Test failure 3-3-1 NVRAM power loss 3-3-2 Invalid NVRAM configuration 3-3-4 Video Memory Test failure 3-4-1 Screen initialization failure 3-4-2 Screen retrace failure 3-4-3 Search for video ROM failure 4-2-1 No timer tick 4-2-2 Shutdown failure 4-2-3 Gate A20 failure 4-2-4 Unexpected interrupt in protected mode 4-3-1 Memory failure above address 0FFFFh 4-3-3 Timer-chip counter 2 failure 4-3-4 Time-of-day clock stopped 4-4-1 Serial or parallel port test failure 4-4-2 Failure to decompress code to shadowed memory

4-4-3 Math-coprocessor test failure

4-4-4 Cache test failure

Diagnostic Lights

To help troubleshoot a problem, your computer has four lights labeled 1, 2, 3, and 4 on the bank panel. When the computer starts normally, the lights flash before turning off. If the computer malfunctions, the sequence of the lights help to identify the problem.

NOTE: After the computer completes POST, all four lights turn off before booting to the operating system.

Light Pattern

Diagnostic LEDs

Power

Button

LED

Problem

Description

The computer is either turned off or not receiving power.

A possible system board failure has occurred.

A possible system board, power supply, or peripheral failure has occurred.

Suggested Resolution

Reseat the power cable in the power connector on the back of the computer and the electrical outlet. Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly. Ensure that any power strips being used are plugged into an electrical outlet and are turned on. Ensure that the electrical outlet is working by testing it with another device, such as a lamp. Ensure that the main power cable and front panel cable are securely connected to the system board.

Unplug the computer. Allow one minute for the power to drain. Plug the computer into a working electrical outlet and press the power button.

Power off computer, leaving the computer plugged in. Press and hold the power supply test button on the rear of the power supply unit. If the LED next to the switch illuminates, the problem may be with your system board. If the LED next to the switch does not illuminate, disconnect all internal and external peripherals, and press and hold the power supply test button. If it illuminates, there could be a problem with a peripheral. If the LED still does not illuminate, remove the PSU connections from the system board, then press and hold the power supply button. If it illuminates, there could be a problem with the system board. If the LED still does not illuminate, the problem is probably with the power supply.

Memory modules are detected, but a memory power failure has occurred.

A possible CPU or system board failure has occurred.

BIOS may be corrupt or missing.

A possible system board

If two or more memory modules are installed, remove the modules, then reinstall one module and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If only one memory module is installed, try moving it to a different DIMM connector and restart the computer. If available, install verified working memory of the same type into your computer.

Replace the CPU with a known good CPU. If the computer still fails to boot, inspect the CPU socket for damage.

The computer hardware is operating normally but the BIOS may be corrupt or missing.

Remove all peripheral cards from the PCI and PCI-E slots and restart the computer. If the computer boots, add the peripheral cards back one by

failure has occurred.

Power connector not installed properly.

Possible peripheral card or system board failure has occurred.

A possible system board failure has occurred.

one until you find the bad one.

Reseat the 2x2 power connector from the power supply unit.

Remove all peripheral cards from the PCI and PCI-E slots and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one.

Disconnect all internal and external peripherals, and restart the computer. If the computer boots, add the peripheral cards back one by one until you find the bad one. If the problem persists, the system board is probably bad.

A possible coin cell battery failure has occurred.

The computer is in a normal on condition. The diagnostic lights are not lit after the computer successfully boots to the operating system.

A possible processor failure has occurred.

Memory modules are detected, but a memory failure has occurred.

A possible graphics card failure has occurred.

A possible floppy drive or hard drive failure has occurred.

A possible USB failure has occurred.

No memory modules are detected.

Remove the coin cell battery for one minute, reinstall the battery, and restart.

Ensure that the display is connected and powered on.

Reseat the processor.

If two or more memory modules are installed, remove the modules (see your service manual), then reinstall one module (see your service manual and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer.

Reseat any installed graphics cards. If available, install a working graphics card into your computer.

Reseat all power and data cables.

Reinstall all USB devices and check all cable connections.

If two or more memory modules are installed, remove the modules (see your service manual), then reinstall one module (see your service manual) and restart the computer. If the computer starts normally, continue to install additional memory modules (one at a time) until you have identified a faulty module or reinstalled all modules without error. If available, install working memory of the same type into your computer.

Memory modules are detected, but a memory

Ensure that no special requirements for memory module/connector placement exist.

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configuration or compatibility error has occurred.

A possible expansion card failure has occurred.

Another failure has occurred.

Ensure that the memory you are using is supported by your computer.

Determine if a conflict exists by removing an expansion card (not a graphics card) and restarting the computer. If the problem persists, reinstall the card you removed, then remove a different card and restart the computer. Repeat this process for each expansion card installed. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts.

Ensure that all hard drive and optical drive cables are properly connected to the system board. If there is an error message on the screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly. If the operating system is attempting to boot from a device (such as the floppy drive or optical drive), check system setup to ensure the boot sequence is correct for the devices installed on your computer.

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Dell OptiPlex 980 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual