Turning off your computer — Windows 10....................................................................................................................... 6
Before working inside your computer................................................................................................................................. 7
After working inside your computer.................................................................................................................................... 7
2 Technology and components......................................................................................................... 8
USB features........................................................................................................................................................................ 10
System board layout............................................................................................................................................................ 17
Removing the rubber feet............................................................................................................................................. 18
Installing the rubber feet............................................................................................................................................... 19
Removing the cable cover............................................................................................................................................20
Installing the cable cover............................................................................................................................................... 21
Stand ....................................................................................................................................................................................22
Removing the stand...................................................................................................................................................... 22
Installing the stand.........................................................................................................................................................23
Back cover............................................................................................................................................................................24
Removing the back cover.............................................................................................................................................24
Installing the back cover............................................................................................................................................... 24
Hard drive.............................................................................................................................................................................25
Removing the hard drive assembly............................................................................................................................. 25
Installing the hard drive assembly................................................................................................................................26
Removing the memory module.................................................................................................................................... 27
Installing the memory module...................................................................................................................................... 28
System board shield............................................................................................................................................................ 29
Removing the system board shield............................................................................................................................. 29
Installing the system board shield................................................................................................................................30
Removing the Intel Optane card.................................................................................................................................. 31
Installing the Intel Optane card.................................................................................................................................... 32
Solid State Drive -SSD........................................................................................................................................................33
Removing the SSD card................................................................................................................................................33
Installing the SSD card..................................................................................................................................................34
Contents3
Solid State Drive -2230...................................................................................................................................................... 35
Removing the 2230 SSD card..................................................................................................................................... 35
Installing the 2230 SSD card........................................................................................................................................36
Removing the WLAN card............................................................................................................................................37
Installing the WLAN card.............................................................................................................................................. 39
System fan............................................................................................................................................................................ 41
Removing the system fan..............................................................................................................................................41
Installing the system fan............................................................................................................................................... 42
Removing the pop-up camera..................................................................................................................................... 46
Installing the pop-up camera........................................................................................................................................49
Removing the coin cell battery.....................................................................................................................................51
Installing the coin cell battery.......................................................................................................................................52
Removing the processor...............................................................................................................................................53
Installing the processor................................................................................................................................................. 54
Base cover............................................................................................................................................................................55
Removing the base cover.............................................................................................................................................55
Installing the base cover............................................................................................................................................... 57
Power supply unit - PSU.................................................................................................................................................... 58
Removing the power supply unit -PSU...................................................................................................................... 58
Installing the power supply unit -PSU..........................................................................................................................61
Power supply unit fan - PSU fan.......................................................................................................................................62
Removing the power supply unit fan -PSU fan......................................................................................................... 62
Installing the power supply unit -PSU fan.................................................................................................................. 64
Input and Output bracket...................................................................................................................................................66
Removing the Input and Output bracket....................................................................................................................66
Installing the Input and Output bracket...................................................................................................................... 68
System board....................................................................................................................................................................... 70
Removing the system board........................................................................................................................................ 70
Installing the system board...........................................................................................................................................72
Removing the speakers.................................................................................................................................................74
Installing the speakers................................................................................................................................................... 76
Power button board............................................................................................................................................................ 78
Removing the power button board............................................................................................................................. 78
Installing the power button board................................................................................................................................79
Removing the microphones.......................................................................................................................................... 81
Installing the microphones............................................................................................................................................83
Input and Output board...................................................................................................................................................... 85
Removing the Input and Output board.......................................................................................................................85
Installing the input and output board...........................................................................................................................87
Removing the headset port..........................................................................................................................................89
4
Contents
Installing the headset port............................................................................................................................................90
Removing the antennas.................................................................................................................................................91
Installing the antennas.................................................................................................................................................. 93
Removing the display panel..........................................................................................................................................95
Installing the display panel............................................................................................................................................ 97
Removing the display cable..........................................................................................................................................99
Installing the display cable...........................................................................................................................................100
Removing the middle frame.........................................................................................................................................101
Installing the middle frame.......................................................................................................................................... 103
5 Troubleshooting your computer................................................................................................. 106
Enhanced Pre-Boot System Assessment — ePSA diagnostics..................................................................................106
Running the ePSA Diagnostics...................................................................................................................................106
Camera status indicator.................................................................................................................................................... 107
LCD built in self test - BIST.............................................................................................................................................. 107
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
•You have read the safety information that shipped with your computer.
•A component can be replaced or, if purchased separately, installed by performing the removal procedure in the reverse order.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
NOTE: Before working inside your computer, read the safety information that shipped with your computer. For
additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/
regulatory_compliance
1
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
an unpainted metal surface that is grounded to ground yourself before you touch the computer to perform any
disassembly tasks.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables
have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you
disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,
before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Turning off your computer — Windows 10
CAUTION:
computer or remove the side cover.
To avoid losing data, save and close all open files and exit all open programs before you turn off your
1. Click or tap .
2. Click or tap
6Working on your computer
and then click or tap Shut down.
NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did
not automatically turn off when you shut down your operating system, press and hold the power button for about 6
seconds to turn them off.
Before working inside your computer
1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
2. Turn off your computer.
3. Disconnect all network cables from the computer (if available).
CAUTION: If your computer has an RJ45 port, disconnect the network cable by first unplugging the cable from your
computer.
4. Disconnect your computer and all attached devices from their electrical outlets.
5. Open the display.
6. Press and hold the power button for few seconds, to ground the system board.
CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step
# 8.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
7. Remove any installed ExpressCards or Smart Cards from the appropriate slots.
After working inside your computer
After you complete any replacement procedure, ensure that you connect external devices, cards, and cables before turning on your
computer.
CAUTION:
batteries designed for other Dell computers.
1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
2. Connect any telephone or network cables to your computer.
3. Connect your computer and all attached devices to their electrical outlets.
4. Turn on your computer.
To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use
CAUTION:
computer.
To connect a network cable, first plug the cable into the network device and then plug it into the
Working on your computer
7
2
Technology and components
This chapter details the technology and components available in the system.
Topics:
•DDR4
•USB features
•HDMI
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum capacity of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is
keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also
supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep
power-down mode is expected to reduce standby power consumption by 40 to 50 percent.
Key Specifications
The following table lists the specifications' comparison between DDR3 and DDR4:
There are subtle differences between DDR3 and DDR4 memory modules, as listed below.
Key notch difference
The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the insertion edge,
but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an incompatible board or platform.
Figure 1. Notch difference
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
Figure 2. Thickness difference
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Technology and components
9
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 2. USB evolution
TypeData Transfer RateCategoryIntroduction Year
USB 2.0480 MbpsHigh Speed2000
USB 3.0/USB 3.1 Gen 1 5 GbpsSuper Speed2010
USB 3.1 Gen 210 GbpsSuper Speed2013
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
•Higher transfer rates (up to 5 Gbps)
•Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
•New power management features
•Full-duplex data transfers and support for new transfer types
•Backward USB 2.0 compatibility
•New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and FullSpeed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
•An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
•USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two
pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
•USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
10
Technology and components
With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high
megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the
480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum.
Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with
overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will find its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
•External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
•Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
•USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
•USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
•USB 3.0/USB 3.1 Gen 1 Solid-state Drives
•USB 3.0/USB 3.1 Gen 1 RAIDs
•Optical Media Drives
•Multimedia Devices
•Networking
•USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent
Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in
Windows 7, SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that most of their partners share the
opinion that Vista should also support USB 3.0/USB 3.1 Gen 1.
Technology and components
11
HDMI
This topic explains the HDMI 2.0 and its features along with the advantages.
HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-definition video, plus multichannel digital audio
on a single cable.
NOTE: The HDMI 1.4 will provide 5.1 channel audio support.
HDMI 2.0 Features
•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio
system, eliminating the need for a separate audio cable
•3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema
systems used in many commercial movie theaters
•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique
demands of the motoring environment while delivering true HD quality
Advantages of HDMI
•Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
•Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-effective manner
•Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
•HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
•HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
12
Technology and components
3
Major components of your system
1. Stand
2. Hard drive
3. Camera assembly cover
4. Heat sink
5. System fan
6. Speakers
7. Memory module
8. System board
9. Input and Output bracket
10. Input and Output board shield
11. Input and Output board
12. Headset port
13. Middle frame
14. Microphones
15. Display assembly base
16. Power button board
17. Display panel
Major components of your system13
18. Power supply unit - PSU
19. WLAN card
20. WLAN card shield
21. Power supply unit fan - PSU fan
22. Processor
23. Pop-up camera assembly
24. System board shield
25. DIMM door
26. Base cover
27. Back cover
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative
for purchase options.
14Major components of your system
Removing and Installing components
Topics:
•Recommended tools
•Screw size list
•System board layout
•Rubber feet
•Cable cover - optional
•Stand
•Back cover
•Hard drive
•Memory module
•System board shield
•Intel Optane
•Solid State Drive -SSD
•Solid State Drive -2230
•WLAN card
•System fan
•Heat sink
•Pop-Up Camera
•Coin cell battery
•Processor
•Base cover
•Power supply unit - PSU
•Power supply unit fan - PSU fan
•Input and Output bracket
•System board
•Speakers
•Power button board
•Microphones
•Input and Output board
•Headset port
•Antennas
•Display panel
•Display cable
•Middle frame
4
Recommended tools
The procedures in this document require the following tools:
•Phillips #0 screwdriver
•Phillips #1 screwdriver
•Plastic scribe
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
9. Service mode jumper/Password clear jumper/CMOS clear
jumper
11. SPI header12. DMIC connector
13. SIO signal connector14. SIO power connector
15. UAJ connector16. INT_SPK connector
17. Coin cell battery18. LVDS connector
19. M.2 WLAN slot20. Power board button connector
21. PSU fan connector22. Back light connector
10. SATA HDD slot
Rubber feet
Removing the rubber feet
1. Follow the procedure in Before working inside your computer.
18
Removing and Installing components
2. Remove the Stand.
3. Pry the rubber feet at the bottom edge from the display assembly base and pull it out.
Installing the rubber feet
1. Align the rubber feet with the slots on the display assembly base and push it firmly in place.
Removing and Installing components
19
2. Install the Stand.
3. Follow the procedure in After working inside your computer
Cable cover - optional
Removing the cable cover
1. Follow the procedure in Before working inside your computer.
2. Remove the Stand.
3. Remove the single (M3x9) screw that secures the cable cover to the base cover [1].
4. Lift the cable cover off the base cover [2].
20
Removing and Installing components
Installing the cable cover
1. Place the cable cover on the base cover [1].
2. Replace the single (M3x9) screw the secures the cable cover to the base cover [2].
Removing and Installing components
21
3. Install the Stand.
4. Follow the procedure in After working inside your computer
Stand
Removing the stand
The following procedure applies only to systems that are shipped with a Height adjustable stand (HAS) stand :
1. Follow the procedure in Before working inside your computer.
2. To avoid damaging the display, place the system on a flat, soft, and clean surface .
3. To remove the stand:
a) Press and slide the release tab forward on the cover [1].
b) Hold the tab in the release position and lift the stand upward [2].
c) Slide downward to lift the stand off the back cover [3].
22
Removing and Installing components
Installing the stand
The following procedure applies only to systems that are shipped with a Height adjustable stand (HAS) stand :
1. To install the stand :
a) Align the tabs on the stand [1].
b) Snap the stand into place on the back cover [2].
Removing and Installing components
23
2. Follow the procedure in After working inside your computer
Back cover
Removing the back cover
1. Follow the procedure in Before working inside your computer.
2. Remove the Stand.
3. Press and hold the tab on the back cover to release it from the latch on the system-board shield and slide the back cover in the
direction shown to release it from the middle frame [1].
4. Lift the back cover from the middle frame and the system-board shield [2].
Installing the back cover
1. Place the back cover on the system.
2. Press and hold the tab [1], and align the notches on the back cover with the slots on the middle frame.
3. Slide the back cover in the direction shown to lock the back cover tab under the latch on the system-board shield [2].
24
Removing and Installing components
4. Install the Stand.
5. Follow the procedure in After working inside your computer.
Hard drive
Removing the hard drive assembly
1. Follow the procedure in Before working inside your computer.
2. Remove the following components:
a) Stand
b) Back cover
3. To remove the hard drive assembly:
a) Press down the tab securing the hard drive assembly to the system board shield [1].
b) Slide and lift the hard drive assembly from the slot on the display assembly base [2].
Removing and Installing components
25
4. To remove the hard drive bracket:
a) Pry the tabs on hard drive bracket from its slots on the hard drive [1].
b) Slide the hard drive, and lift it away from the bracket [2].
Installing the hard drive assembly
1. To install the hard drive bracket:
a) Align the tabs on the hard drive bracket with the slots on the hard drive [1].
b) Flex the hard drive bracket, and replace the remaining tabs on the hard drive bracket with the slots on the hard drive [2].
26
Removing and Installing components
2. To install the hard drive assembly:
a) Place the hard drive assembly into the slot [1].
b) Slide it to lock the blue tab on the hard drive assembly to the metal tab on the display assembly base [2].
3. Install the following components:
a) Back cover
b) Stand
4. Follow the procedure in After working inside your computer.
Memory module
Removing the memory module
1. Follow the procedure in Before working inside your computer.
2. Remove the following components:
Removing and Installing components
27
a) Stand
b) Back cover
3. To locate the memory module on the system board, pry open the DIMM door on the system board shield [1].
4. Pry the retention clips at each end of the memory module slot until the memory module pops up [2].
5. Lift the memory module from the memory module slot [3].
NOTE: Depending on the configuration ordered, your system may have up to two memory modules installed on the
system board.
Installing the memory module
1. Align the notch on the memory module with the tab on the memory module slot, and slide it firmly into the slot at an angle [1].
2. Press the memory module down until it clicks into place [2].
3. Align the tabs on the DIMM door with the slots on the system board shield and snap it into place [3].
28
Removing and Installing components
4. Install the following components:
a) Back cover
b) Stand
5. Follow the procedure in After working inside your computer.
System board shield
Removing the system board shield
1. Follow the procedure in Before working inside your computer.
2. Remove the following components:
a) Stand
b) Back cover
3. Remove the five (M3x5) screws that secure the system board shield to the display assembly base [1].
4. Lift the system board shield off the display assembly base [2].
Removing and Installing components
29
Installing the system board shield
1. Place the system board shield on system board.
2. Align the slots on the system board shield with the slots on the display assembly base [1].
3. Replace the five screws (M3x5) that secure the system-board shield to the display assembly base [2].
30
Removing and Installing components
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