Dell OptiPlex 5070 User Manual

OptiPlex 5070 Tower

Service Manual

1

Reg ula tor y M ode l: D18 M
Reg ula tor y T ype : D 18M 005
Mar ch 202 1
Rev . A 01

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved . D ell , E MC, and other trademarks are trademarks of Dell Inc. or its subsidi ari es.
Other trademarks may be trademarks of their respective owners.

Contents

Chapter 1: Working on your computer............................................................................................7

Safety instructions.............................................................................................................................................................. 7

Before working inside your computer....................................................................................................................... 7

Safety precautions........................................................................................................................................................ 8

Electrostatic discharge—ESD protection............................................................................................................... 8

ESD field service kit ..................................................................................................................................................... 9

Transporting sensitive components.........................................................................................................................10

After working inside your computer........................................................................................................................ 10

Chapter 2: Technology and components....................................................................................... 11

DDR4......................................................................................................................................................................................11

USB features.......................................................................................................................................................................12

USB Type-C.........................................................................................................................................................................14

Advantages of DisplayPort over USB Type-C............................................................................................................ 14

HDMI 2.0.............................................................................................................................................................................. 15

Intel Optane memory.........................................................................................................................................................15

Enabling Intel Optane memory.................................................................................................................................. 16

Disabling Intel Optane memory................................................................................................................................. 16

Chapter 3: Major components of your system ............................................................................. 17

Chapter 4: Removing and installing components.......................................................................... 19

Side cover........................................................................................................................................................................... 20

Removing side cover.................................................................................................................................................. 20

Installing side cover.....................................................................................................................................................20

Bezel......................................................................................................................................................................................21

Removing front bezel.................................................................................................................................................. 21

Installing front bezel................................................................................................................................................... 22

Front panel door................................................................................................................................................................ 23

Opening front panel door...........................................................................................................................................23

Closing front panel door............................................................................................................................................ 24

Hard drive assembly—3.5-inch and 2.5-inch.............................................................................................................25

Removing 3.5–inch hard drive assembly............................................................................................................... 25

Removing 3.5–inch hard drive from the hard drive bracket.............................................................................26

Installing the 3.5–inch hard drive into the hard drive bracket......................................................................... 27

Installing 3.5–inch hard drive assembly................................................................................................................. 27

Removing the 2.5–inch hard drive assembly........................................................................................................29

Removing the 2.5–inch drive from the drive bracket........................................................................................ 29

Installing the 2.5–inch hard drive into the hard drive bracket......................................................................... 30

Installing the 2.5-inch drive assembly.................................................................................................................... 30

Optical drive........................................................................................................................................................................ 31

Removing optical drive................................................................................................................................................31

Installing optical drive................................................................................................................................................. 33

M.2 PCIe SSD ................................................................................................................................................................... 35

Contents 3

Removing M.2 SSD .................................................................................................................................................... 35

Installing M.2 SSD....................................................................................................................................................... 36

SD card reader................................................................................................................................................................... 37

Removing SD card reader..........................................................................................................................................37

Installing SD card reader............................................................................................................................................38

Memory module................................................................................................................................................................. 39

Removing memory module........................................................................................................................................ 39

Installing memory module.......................................................................................................................................... 40

Expansion card....................................................................................................................................................................41

Removing PCIe expansion card................................................................................................................................ 41

Installing PCIe expansion card..................................................................................................................................42

Optional VGA module....................................................................................................................................................... 43

Removing optional VGA module...............................................................................................................................43

Installing optional VGA module................................................................................................................................. 44

Power supply unit..............................................................................................................................................................45

Removing power supply unit or PSU...................................................................................................................... 45

Installing power supply unit or PSU.........................................................................................................................47

Intrusion switch................................................................................................................................................................. 49

Removing intrusion switch........................................................................................................................................ 49

Installing intrusion switch.......................................................................................................................................... 50

Power button...................................................................................................................................................................... 51

Removing power button.............................................................................................................................................51

Installing power button.............................................................................................................................................. 53

Speaker................................................................................................................................................................................55

Removing speaker....................................................................................................................................................... 55

Installing speaker......................................................................................................................................................... 56

Coin cell battery.................................................................................................................................................................57

Removing coin cell battery........................................................................................................................................ 57

Installing the coin cell battery.................................................................................................................................. 58

Heat sink fan...................................................................................................................................................................... 59

Removing heat sink fan............................................................................................................................................. 59

Installing heatsink fan................................................................................................................................................. 60

Heat sink ............................................................................................................................................................................. 61

Removing heatsink assembly.....................................................................................................................................61

Installing heatsink assembly...................................................................................................................................... 62

Processor............................................................................................................................................................................ 63

Removing processor................................................................................................................................................... 63

Installing processor..................................................................................................................................................... 64

System fan..........................................................................................................................................................................65

Removing system fan................................................................................................................................................. 65

Installing system fan................................................................................................................................................... 67

System board..................................................................................................................................................................... 69

Removing system board............................................................................................................................................ 69

Front panel door................................................................................................................................................................ 72

Opening front panel door........................................................................................................................................... 72

Closing front panel door.............................................................................................................................................72

3.5-inch hard drive ...........................................................................................................................................................73

Removing 3.5–inch hard drive assembly............................................................................................................... 73

Installing 3.5–inch hard drive assembly................................................................................................................. 74

3.5-inch hard drive...................................................................................................................................................... 76

4

Contents

2.5-inch hard drive assembly .........................................................................................................................................77

Removing the 2.5–inch hard drive assembly........................................................................................................ 77

Installing the 2.5-inch drive assembly.....................................................................................................................77

2.5-inch hard drive...................................................................................................................................................... 78

Optical drive........................................................................................................................................................................79

Removing optical drive............................................................................................................................................... 79

Installing optical drive.................................................................................................................................................. 81

M.2 SSD ............................................................................................................................................................................. 83

Removing M.2 SSD .................................................................................................................................................... 83

Installing M.2 SSD....................................................................................................................................................... 84

SD card reader................................................................................................................................................................... 85

Removing SD card reader......................................................................................................................................... 85

Installing SD card reader............................................................................................................................................86

Memory module................................................................................................................................................................. 87

Removing memory module........................................................................................................................................ 87

Installing memory module.......................................................................................................................................... 88

Expansion card................................................................................................................................................................... 89

Removing PCIe expansion card................................................................................................................................89

Installing PCIe expansion card..................................................................................................................................90

Power supply unit.............................................................................................................................................................. 91

Removing power supply unit or PSU....................................................................................................................... 91

Installing power supply unit or PSU........................................................................................................................ 93

Intrusion switch................................................................................................................................................................. 95

Removing intrusion switch........................................................................................................................................ 95

Installing intrusion switch.......................................................................................................................................... 96

Power button......................................................................................................................................................................97

Removing power button............................................................................................................................................ 97

Installing power button.............................................................................................................................................. 99

Speaker............................................................................................................................................................................... 101

Removing speaker...................................................................................................................................................... 101

Installing speaker........................................................................................................................................................102

Coin cell battery............................................................................................................................................................... 103

Removing coin cell battery...................................................................................................................................... 103

Installing the coin cell battery................................................................................................................................. 104

Heat sink fan.....................................................................................................................................................................105

Removing heat sink fan............................................................................................................................................105

Installing heatsink fan............................................................................................................................................... 106

Heatsink assembly........................................................................................................................................................... 107

Removing heatsink assembly.................................................................................................................................. 107

Installing heatsink assembly.................................................................................................................................... 108

Processor...........................................................................................................................................................................109

Removing processor................................................................................................................................................. 109

Installing processor.................................................................................................................................................... 110

System fan.......................................................................................................................................................................... 111

Removing system fan................................................................................................................................................. 111

Installing system fan.................................................................................................................................................. 112

Optional VGA module...................................................................................................................................................... 113

Removing optional VGA module..............................................................................................................................113

Installing optional VGA module................................................................................................................................ 114

System board.................................................................................................................................................................... 115

Contents

5

Removing system board............................................................................................................................................115

Installing the system board...................................................................................................................................... 118

Chapter 5: Troubleshooting........................................................................................................ 121

Enhanced Pre-Boot System Assessment — ePSA diagnostics............................................................................121

Running the ePSA Diagnostics................................................................................................................................ 121

Diagnostics......................................................................................................................................................................... 121

Diagnostic error messages............................................................................................................................................ 123

System error messages..................................................................................................................................................126

Chapter 6: Getting help............................................................................................................. 128

Contacting Dell.................................................................................................................................................................128

6 Contents

Working on your computer

Topics:

• Safety instructions

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that the following conditions exist:

● You have read the safety information that shipped with your computer.

● A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.

WARNING: Before working inside your computer, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by

your warranty. Read and follow the safety instructions that came with the product.

1

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically

touching an unpainted metal surface at the same time as touching a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a

card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by

its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some

cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking

tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending

any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and

aligned.

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the power source.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

If you are using a different operating system, see the documentation of your operating system for shut-down

NOTE:

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

5. Remove any media card and optical disc from your computer, if applicable.

6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board.

Working on your computer 7

CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display.

7. Place the computer face down.

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or
reassembly:

● Turn off the system and all attached peripherals.

● Disconnect the system and all attached peripherals from AC power.

● Disconnect all network cables, telephone, and telecommunications lines from the system.

● Use an ESD field service kit when working inside any to avoid electrostatic discharge (ESD) damage.

● After removing any system component, carefully place the removed component on an anti-static mat.

● Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are
essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and
suspended into a sleep mode and has other advanced power management features.

Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board.

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through
the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare
metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and
ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

● Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.

● Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.

Perform the following steps to prevent ESD damage:

● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.

8

Working on your computer

● Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

● When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static

packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.

● Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

● Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.

● ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.

● Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.

● Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components

● ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.

● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

Working on your computer

9

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:

CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting

device.

1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.

2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.

3. Lift with your legs, not your back.

4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.

5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.

6. Follow the same techniques in reverse to set the load down.

After working inside your computer

NOTE: Leaving stray or loose screws inside your computer may severely damage your computer.

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

10

Working on your computer

2

Technology and components

This chapter details the technology and components available in the system.

Topics:

• DDR4

• USB features

• USB Type-C

• Advantages of DisplayPort over USB Type-C

• HDMI 2.0

• Intel Optane memory

DDR4

DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows
up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access
memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the
system.

DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4
also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its
memory. Deep power-down mode is expected to reduce standby power consumption by 40 to 50 percent.

DDR4 Details

There are subtle differences between DDR3 and DDR4 memory modules, as listed below.

Key notch difference

The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the
insertion edge but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an
incompatible board or platform.

Figure 1. Notch difference

Increased thickness

DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.

Technology and components 11

Figure 2. Thickness difference

Curved edge

DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.

Figure 3. Curved edge

Memory Errors

Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD
does not turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on
the bottom of the system or under the keyboard, as in some portable systems.

NOTE: The DDR4 memory is imbedded in board and not a replaceable DIMM as shown and referred.

USB features

Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and
peripheral devices like mice, keyboards, external drivers, and printers.

Table 1. USB evolution

Type Data Transfer Rate Category Introduction Year

USB 2.0 480 Mbps High Speed 2000

USB 3.0/USB 3.1 Gen15 Gbps SuperSpeed 2010

USB 3.1 Gen 2 10 Gbps SuperSpeed 2013

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion
devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.
The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its
predecessor. In a nutshell, USB 3.1 Gen 1 features are as follows:

● Higher transfer rates (up to 5 Gbps)

● Increased maximum bus power and increased device current draw to better accommodate power-hungry devices

● New power management features

12

Technology and components

● Full-duplex data transfers and support for new transfer types

● Backward USB 2.0 compatibility

● New connectors and cable

The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.

Speed

Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed
and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8 Gbps. While the specification retains Hi-Speed, and
Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480 Mbps and 12
Mbps respectively and are kept to maintain backward compatibility.

USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:

● An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).

● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more

for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and
cabling.

● USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a
10-fold increase in theoretical bandwidth.

With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices,
high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever
come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320 Mbps (40 MB/s) — the
actual real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a
real-world maximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB

2.0.

Applications

USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall
experience. Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression
perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much
better. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its
promised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like external
RAID storage systems.

Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:

● External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives

● Portable USB 3.0/USB 3.1 Gen 1 Hard Drives

Technology and components

13

● USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters

● USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers

● USB 3.0/USB 3.1 Gen 1 Solid-state Drives

● USB 3.0/USB 3.1 Gen 1 RAIDs

● Optical Media Drives

● Multimedia Devices

● Networking

● USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs

Compatibility

The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0.
First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the
higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0
contacts in the exact same location as before. Five new connections to carry receive and transmitted data independently are
present on USB 3.0/USB 3.1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection.

USB Type-C

USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1
and USB power delivery (USB PD).

Alternate Mode

USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is
a single connector standard that every device should be able to use. USB Type-C ports can support a variety of different
protocols using “alternate modes,” which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types
of connections from that single USB port

USB Power Delivery

The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile
devices often use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your
phone, but that's about it. A laptop might require up to 60 watts, for example. The USB Power Delivery specification ups this
power delivery to 100 watts. It's bi-directional, so a device can either send or receive power. And this power can be transferred
at the same time the device is transmitting data across the connection.

This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection.
You could charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices
from today. You could plug your laptop into an external display connected to a power cable, and that external display would
charge your laptop as you used it as an external display — all via the one little USB Type-C connection. To use this, the device
and the cable have to support USB Power Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.

USB Type-C and USB 3.1

USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps same as of USB 3.1 Gen 1, while USB 3.1 Gen 2's
bandwidth is 10 Gbps. That's double the bandwidth, as fast as a first-generation Thunderbolt connector. USB Type-C isn't the
same thing as USB 3.1. USB Type-C is just a connector shape, and the underlying technology could just be USB 2 or USB 3.0.
In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath it's all USB 2.0 — not even USB 3.0. However,
these technologies are closely related.

Advantages of DisplayPort over USB Type-C

● Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz)

● Reversible plug orientation and cable direction

14

Technology and components

● Backwards compatibility to VGA, DVI with adaptors

● SuperSpeed USB (USB 3.1) data

● Supports HDMI 2.0a and is backwards compatible with previous versions

HDMI 2.0

This topic explains the HDMI 2.0 and its features along with the advantages.

HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI
provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a
compatible digital audio and/or video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD
players. The primary advantage is cable reduction and content protection provisions. HDMI supports standard, enhanced, or
high-definition video, plus multichannel digital audio on a single cable.

HDMI 2.0 Features

● HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their
IP-enabled devices without a separate Ethernet cable

● Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround
audio system, eliminating the need for a separate audio cable

3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater

●

applications

● Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture
settings based on content type

● Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics

● 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital

Cinema systems used in many commercial movie theaters

● HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up
to 1080p

● Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique
demands of the motoring environment while delivering true HD quality

Advantages of HDMI

● Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.

● Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video

formats in a simple, cost-effective manner

● Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound

● HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple

cables currently used in A/V systems

● HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality

Intel Optane memory

Intel Optane memory functions only as a storage accelerator. It neither replaces nor adds to the memory (RAM) installed on
your computer.

Intel Optane memory is supported on computers that meet the following requirements:

NOTE:

● 7th Generation or higher Intel Core i3/i5/i7 processor

● Windows 10 64-bit version 1607 or higher

● Intel Rapid Storage Technology driver version 15.9.1.1018 or higher

Table 2. Intel Optane memory specifications

Technology and components 15

Table 2. Intel Optane memory specifications

Feature Specifications

Interface PCIe 3x2 NVMe 1.1

Connector M.2 card slot (2230/2280)

Configurations supported

Capacity 32 GB

● 7th Generation or higher Intel Core i3/i5/i7 processor

● Windows 10 64-bit version 1607 or higher

● Intel Rapid Storage Technology driver version 15.9.1.1018

or higher

Enabling Intel Optane memory

1. On the taskbar, click the search box, and type "Intel Rapid Storage Technology".

2. Click Intel Rapid Storage Technology.

3. On the Status tab, click Enable to enable the Intel Optane memory.

4. On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.

5. Click Intel Optane memory > Reboot to enable the Intel Optane memory.

NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benefits.

Disabling Intel Optane memory

CAUTION:

as it will result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without

uninstalling the driver.

After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology

NOTE: Disabling Intel Optane memory is required before removing the SATA storage device, accelerated by the Intel

Optane memory module, from the computer.

1. On the taskbar, click the search box, and then type "Intel Rapid Storage Technology".

2. Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed.

3. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.

4. Click Yes if you accept the warning.
The disabling progress is displayed.

5. Click Reboot to complete disabling Intel Optane memory and restart your computer.

16

Technology and components

3

Major components of your system

1. Side cover

2. 3.5-inch Hard drive assembly

3. Optical drive

4. Heatsink assembly

5. Processor

6. Memory module

7. M.2 PCIe SSD

8. Power button

9. System board

10. Front panel door

11. Bezel

12. 2.5-inch Hard drive assembly

13. Speaker

14. System fan

15. Power supply unit

Major components of your system 17

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for

purchase options.

18 Major components of your system

Removing and installing components

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Topics:

• Side cover

• Bezel

• Front panel door

• Hard drive assembly—3.5-inch and 2.5-inch

• Optical drive

• M.2 PCIe SSD

• SD card reader

• Memory module

• Expansion card

• Optional VGA module

• Power supply unit

• Intrusion switch

• Power button

• Speaker

• Coin cell battery

• Heat sink fan

• Heat sink

• Processor

• System fan

• System board

• Front panel door

• 3.5-inch hard drive

• 2.5-inch hard drive assembly

• Optical drive

• M.2 SSD

• SD card reader

• Memory module

• Expansion card

• Power supply unit

• Intrusion switch

•

Power button

• Speaker

• Coin cell battery

• Heat sink fan

• Heatsink assembly

• Processor

• System fan

• Optional VGA module

• System board

4

Removing and installing components 19

Side cover

Removing side cover

1. Follow the procedure in Before working inside your computer.

2. To remove the cover:

a. Slide the release latch to release the cover from the system [1].
b. Slide the cover towards the back of the system and lift it from the system [2].

Installing side cover

1. To install the side cover:

a. Place the cover on the system and slide the cover forward until it clicks into place.

20

Removing and installing components

2. Follow the procedure in After working inside your computer.

Bezel

Removing front bezel

1. Follow the procedure in Before working inside your computer.

2. Remove the Side cover.

3. To remove the front bezel:

a. Pry the retention tabs to release the front bezel from the system.
b. Remove the front bezel from the system.

Removing and installing components

21

Installing front bezel

1. To install the front bezel:

a. Position the bezel to align the tab holders with the slots on the system chassis.
b. Press the bezel until the tabs click into place.

22

Removing and installing components

2. Install the Side cover.

3. Follow the procedure in After working inside your computer.

Front panel door

Opening front panel door

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. Side cover
b. Front bezel

CAUTION:

door for the maximum permissible level.

3. Pull the front panel door to open it.

The front panel door opens only to a limited extent. See the printed image on the front panel

Removing and installing components

23

Closing front panel door

1. Turn the front panel door to close it.

24

Removing and installing components

2. Install the:

a. Front bezel
b. Side cover

3. Follow the procedure in After working inside your computer.

Hard drive assembly—3.5-inch and 2.5-inch

Removing 3.5–inch hard drive assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. Side cover
b. Front bezel

3. To remove the hard drive assembly:

a. Disconnect the SATA cable and the power cable from the connectors on the hard drive.

Removing and installing components

25

b. Remove the HDD filler bracket from the system [1].
c. Press the blue tab [2] and pull the hard drive assembly out of the system [3].

Removing 3.5–inch hard drive from the hard drive bracket

1. Follow the procedure in Before working inside your computer.

2. Remove the:

26

Removing and installing components

a. Side cover
b. Front bezel
c. 3.5-inch HDD assembly

3. To remove the hard drive :

a. Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1].
b. Lift the hard drive out of the hard drive bracket [2].

Installing the 3.5–inch hard drive into the hard drive bracket

1. To install the hard drive:

a. Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket

into the hard drive [1].

b. Insert the hard drive into the hard drive bracket until it clicks into place [2].

2. Install the:

a. 3.5-inch hard drive assembly
b. Front bezel
c. Side cover

3. Follow the procedure in After working inside your computer.

Installing 3.5–inch hard drive assembly

1. Insert the hard drive assembly into the slot on the system until it clicks into place [1].

2. Replace the HDD filler bracket [2].

Removing and installing components

27

3. Connect the SATA cable and the power cable to the connectors on the hard drive.

4. Install the:

a. Front bezel
b. Side cover

5. Follow the procedure in After working inside your computer.

28

Removing and installing components

Removing the 2.5–inch hard drive assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. Side cover
b. Front bezel

3. Open the front panel door.

4. To remove the hard drive assembly:

a. Disconnect the hard drive data and power cables from the connectors on the 2.5-inch hard drive [1].
b. Press the blue tabs of the assembly on both sides [2] and pull the hard drive assembly out of the system [3].

Removing the 2.5–inch drive from the drive bracket

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. Side cover
b. Front bezel
c. 2.5-inch hard drive assembly

3. To remove the drive:

a. Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1].
b. Lift the drive out of the drive bracket [2].

Removing and installing components

29

c. Remove the drive from the bracket [3].

Installing the 2.5–inch hard drive into the hard drive bracket

1. To install the hard drive:

a. Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket

into the hard drive.
b. Insert the hard drive into the hard drive bracket until it clicks into place [1].
c. Insert the hard drive into the hard drive bracket until it clicks into place [2].

2. Install the:

a. 2.5-inch hard drive assembly
b. Front bezel
c. Side cover

3. Follow the procedure in After working inside your computer.

Installing the 2.5-inch drive assembly

1. To install the hard drive:

a. Insert the hard drive assembly into the slot on the system until it clicks into place [1] .
b. Connect the hard drive data and power cables to the connectors on the 2.5-inch hard drive [2] .

30

Removing and installing components