Dell OptiPlex 5050 User Manual

OptiPlex 5050 Tower

Owner's Manual

Reg ula tor y M ode l: D18 M
Reg ula tor y T ype : D 18M 003
Aug ust 20 20
Rev . A 01

Contents

Chapter 1: Working on your computer........................................................................................... 6

Safety instructions.............................................................................................................................................................. 6

Before working inside your computer.............................................................................................................................6

Turning off your computer................................................................................................................................................ 7

Turning off your computer — Windows 10............................................................................................................. 7

Turning off your computer — Windows 7............................................................................................................... 7

After working inside your computer................................................................................................................................8

Chapter 2: Removing and installing components........................................................................... 9

Recommended tools........................................................................................................................................................... 9

Back cover.............................................................................................................................................................................9

Removing cover............................................................................................................................................................. 9

Installing cover...............................................................................................................................................................11

Front Bezel........................................................................................................................................................................... 11

Removing bezel............................................................................................................................................................. 11

Installing bezel...............................................................................................................................................................12

Opening the front panel door..........................................................................................................................................12

Storage................................................................................................................................................................................. 13

Removing 3.5–inch hard drive assembly................................................................................................................13

Removing 3.5–inch hard drive from the hard drive bracket............................................................................. 15

Installing the 3.5–inch hard drive into the hard drive bracket..........................................................................16

Installing 3.5–inch hard drive assembly.................................................................................................................. 16

Removing the 2.5–inch drive assembly..................................................................................................................16

Removing the 2.5–inch drive from the drive bracket......................................................................................... 17

Installing the 2.5–inch hard drive into the hard drive bracket.......................................................................... 18

Installing the 2.5-inch drive assembly..................................................................................................................... 18

Optical drive........................................................................................................................................................................ 18

Removing optical drive................................................................................................................................................18

Installing optical drive................................................................................................................................................. 20

M.2 PCIe SSD ................................................................................................................................................................... 20

Removing optional M.2 PCIe SSD ..........................................................................................................................20

Installing optional M.2 PCIe SSD .............................................................................................................................21

SD card reader................................................................................................................................................................... 22

Removing SD card reader..........................................................................................................................................22

Installing SD card reader............................................................................................................................................22

Memory module................................................................................................................................................................. 23

Removing memory module........................................................................................................................................ 23

Installing memory module.......................................................................................................................................... 23

Expansion card................................................................................................................................................................... 24

Removing PCIe expansion card................................................................................................................................24

Installing PCIe expansion card.................................................................................................................................. 25

Power supply unit..............................................................................................................................................................26

Removing power supply unit (PSU)........................................................................................................................26

Installing power supply unit (PSU).......................................................................................................................... 27

2 Contents

VGA daughter board.........................................................................................................................................................28

Removing VGA daughter board............................................................................................................................... 28

Installing VGA daughter board................................................................................................................................. 29

Intrusion switch................................................................................................................................................................. 29

Removing intrusion switch........................................................................................................................................ 29

Installing intrusion switch.......................................................................................................................................... 30

Power switch......................................................................................................................................................................30

Removing power switch............................................................................................................................................ 30

Installing power switch...............................................................................................................................................32

Speaker................................................................................................................................................................................ 32

Removing speaker....................................................................................................................................................... 32

Installing speaker......................................................................................................................................................... 34

Coin cell battery.................................................................................................................................................................34

Removing coin cell battery........................................................................................................................................ 34

Installing the coin cell battery...................................................................................................................................35

Heat sink assembly............................................................................................................................................................36

Removing heat sink assembly...................................................................................................................................36

Installing heat sink assembly..................................................................................................................................... 36

Processor.............................................................................................................................................................................37

Removing processor................................................................................................................................................... 37

Installing processor..................................................................................................................................................... 38

System fan.......................................................................................................................................................................... 39

Removing system fan................................................................................................................................................. 39

Installing system fan................................................................................................................................................... 40

System board..................................................................................................................................................................... 40

Removing system board............................................................................................................................................ 40

Installing the system board....................................................................................................................................... 43

Chapter 3: M.2 Intel Optane Memory Module 16 GB.....................................................................45

Overview............................................................................................................................................................................. 45

Intel®OptaneTM Memory Module Driver Requirements.......................................................................................... 45

M.2 Intel Optane Memory Module 16 GB.................................................................................................................... 45

Product specifications......................................................................................................................................................47

Environmental Conditions................................................................................................................................................48

Troubleshooting................................................................................................................................................................. 48

Chapter 4: Technology and components...................................................................................... 50

Skylake – 6th Generation Intel Core processors.......................................................................................................50

Kaby Lake — 7th Generation Intel Core processors................................................................................................ 50

USB features.......................................................................................................................................................................51

HDMI 1.4.............................................................................................................................................................................. 53

Chapter 5: System setup.............................................................................................................55

Boot Sequence.................................................................................................................................................................. 55

Navigation Keys.................................................................................................................................................................55

System and setup password...........................................................................................................................................56

Assigning a system password and setup password............................................................................................ 56

Deleting or changing an existing system and/or setup password...................................................................57

System Setup options...................................................................................................................................................... 57

Contents

3

Updating the BIOS in Windows .................................................................................................................................... 63

Updating your system BIOS using a USB flash drive............................................................................................... 64

Enabling smart power on.................................................................................................................................................65

Chapter 6: Software....................................................................................................................66

Supported operating systems........................................................................................................................................ 66

Downloading drivers......................................................................................................................................................... 66

Downloading the chipset driver..................................................................................................................................... 67

Intel chipset drivers.....................................................................................................................................................67

Downloading graphic drivers...........................................................................................................................................67

Intel HD Graphics drivers...........................................................................................................................................68

Intel Wi-Fi and Bluetooth drivers...................................................................................................................................69

Downloading the Wi-Fi driver................................................................................................................................... 69

Realtek HD audio drivers................................................................................................................................................. 69

Downloading the audio driver................................................................................................................................... 70

Chapter 7: Troubleshooting your computer.................................................................................. 71

Diagnostic power LED codes...........................................................................................................................................71

Power LED issue................................................................................................................................................................72

Dell Enhanced Pre-Boot System Assessment (ePSA) diagnostic 3.0.................................................................. 72

Running the ePSA Diagnostics................................................................................................................................. 72

Diagnostic error messages.............................................................................................................................................. 73

System error messages....................................................................................................................................................76

Power Supply Unit PSU Built-in Self Test BIST.........................................................................................................76

Chapter 8: Technical specifications............................................................................................. 78

Processor specifications.................................................................................................................................................. 78

Memory specifications..................................................................................................................................................... 79

Video specifications.......................................................................................................................................................... 79

Audio specifications.......................................................................................................................................................... 79

Communication specifications....................................................................................................................................... 80

Storage specifications......................................................................................................................................................80

Ports and connectors specifications............................................................................................................................ 80

Power supply specifications............................................................................................................................................ 81

Physical dimension specifications.................................................................................................................................. 81

System board layout.........................................................................................................................................................82

Controls and lights specifications..................................................................................................................................82

Environmental specifications..........................................................................................................................................83

Chapter 9: Contacting Dell.......................................................................................................... 84

4

Contents

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2017 Dell Inc. or its subsidiaries. All rights reser ved . D ell , EMC, and other trademarks are trademarks of Dell Inc. or its

subsidiaries. Other trademarks may be trademarks of their respec tiv e o wne rs.

Working on your computer

Topics:

• Safety instructions

• Before working inside your computer

• Turning off your computer

• After working inside your computer

Safety instructions

Prerequisites

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that the following conditions exist:

● You have read the safety information that shipped with your computer.

● A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.

About this task

NOTE:

Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the power source.

1

NOTE: Before working inside your computer, read the safety information that shipped with your computer. For additional

safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance

CAUTION: Many repairs may only be done by a certified service technician. You should only perform

troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or

telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by

your warranty. Read and follow the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically

touching an unpainted metal surface at the same time as touching a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a

card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by

its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some

cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking

tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending

any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and

aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

About this task

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

6 Working on your computer

Steps

1. Ensure that you follow the Safety instructions.

2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

3. Ensure you follow the Turning off your computer.

4. Disconnect all network cables from the computer.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the

cable from the network device.

5. Disconnect your computer and all attached devices from their electrical outlets.

6. Press and hold the power button while the computer is unplugged to ground the system board.

7. Remove the cover.

NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an

unpainted metal surface at the same time as touching a connector on the back of the computer.

Turning off your computer

Turning off your computer — Windows 10

About this task

CAUTION:

computer.

To avoid losing data, save and close all open files and exit all open programs before you turn off your

Steps

1. Click or tap .

2. Click or tap and then click or tap Shut down.

NOTE:

Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not

automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds

to turn them off.

Turning off your computer — Windows 7

About this task

CAUTION:

computer.

Steps

1. Click Start.

2. Click Shut Down.

NOTE:

automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds

to turn them off.

To avoid losing data, save and close all open files and exit all open programs before you turn off your

Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not

Working on your computer 7

After working inside your computer

About this task

After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning
on your computer.

Steps

1. Replace the cover.

2. Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

3. Connect your computer and all attached devices to their electrical outlets.

4. Turn on your computer.

5. If required, verify that the computer works correctly by running ePSA diagnostics.

8 Working on your computer

Removing and installing components

This section provides detailed information on how to remove or install the components from your computer.

Topics:

• Recommended tools

• Back cover

• Front Bezel

• Opening the front panel door

• Storage

• Optical drive

• M.2 PCIe SSD

• SD card reader

• Memory module

• Expansion card

• Power supply unit

• VGA daughter board

• Intrusion switch

• Power switch

• Speaker

• Coin cell battery

• Heat sink assembly

• Processor

• System fan

• System board

2

Recommended tools

The procedures in this document require the following tools:

● Small flat blade screwdriver

● Phillips # 1 screwdriver

● Small plastic scribe

Back cover

Removing cover

Steps

1. Follow the procedure in Before working inside your computer.

2. To release the cover:

a. Slide the blue tab to release the cover from the computer [1].
b. Slide the cover toward the back of the computer [2].

Removing and installing components 9

3. Lift the cover to remove it from the computer.

10

Removing and installing components

Installing cover

Steps

1. Place the cover on the computer and slide the cover forward until it clicks into place.

2. Follow the procedure in After working inside your computer.

Front Bezel

Removing bezel

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the cover.

3. To remove the bezel:

a. Lift the tabs to release the bezel from the chassis [1].
b. Push the bezel away from the chassis [2].

Removing and installing components

11

Installing bezel

Steps

1. Position the bezel to align the tab holders on the chassis.

2. Press the bezel until the tabs click into place.

3. Install the cover.

4. Follow the procedure in After working inside your computer.

Opening the front panel door

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

CAUTION:

for the maximum permissible level.

3. Pull the front panel door to open it.

The front panel door opens only to a limited extent. See the printed image on the front panel door

12

Removing and installing components

Storage

Removing 3.5–inch hard drive assembly

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. To remove the hard drive assembly:

a. Disconnect the hard drive assembly cables from the connectors on the hard drive.

Removing and installing components

13

b. Press the blue tab [1] and pull the hard drive assembly out of the computer [ 2].

14

Removing and installing components

Removing 3.5–inch hard drive from the hard drive bracket

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel
c. hard drive assembly

3. To remove the hard drive bracket:

a. Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1].
b. Lift the hard drive out of the hard drive bracket [2].

Removing and installing components

15

Installing the 3.5–inch hard drive into the hard drive bracket

Steps

1. Flex the other side of the hard drive bracket, and align and insert the pins on the bracket into the hard drive.

2. Insert the hard drive into the hard drive bracket until it clicks into place.

3. Install the:

a. hard drive assembly
b. bezel
c. cover

4. Follow the procedure in After working inside your computer.

Installing 3.5–inch hard drive assembly

Steps

1. Insert the hard drive assembly into the slot on the computer until it clicks into place.

2. Close the front panel door.

3. Connect the SATA cable and the power cable to the connectors on the hard drive.

4. Install the:

a. bezel
b. cover

5. Follow the procedure in After working inside your computer.

Removing the 2.5–inch drive assembly

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. To remove the drive assembly:

a. Disconnect the drive assembly cables from the connectors on the drive [1].
b. Press the blue tabs on both sides [2] and pull the drive assembly out of the computer [3].

16

Removing and installing components

Removing the 2.5–inch drive from the drive bracket

Steps

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover
b. bezel
c. 2.5–inch drive assembly

3. To remove the drive:

a. Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1].
b. Lift the drive out of the drive bracket [2].

Removing and installing components

17

Installing the 2.5–inch hard drive into the hard drive bracket

Steps

1. Flex the other side of the hard drive bracket, and align and insert the pins on the bracket into the hard drive.

2. Insert the hard drive into the hard drive bracket until it clicks into place.

3. Install the:

a. hard drive assembly
b. bezel
c. cover

4. Follow the procedure in After working inside your computer.

Installing the 2.5-inch drive assembly

Steps

1. Insert the drive assembly into the slot on the computer until it clicks into place.

2. Close the front panel door.

3. Connect the SATA cable and the power cable to the connectors on the drive.

4. Install the:

● bezel

● cover

5. Follow the procedure in After Working Inside Your Computer.

Optical drive

Removing optical drive

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. To remove the optical drive assembly:

a. Disconnect the data cable and power cable from the connectors on the optical drive [1].

18

Removing and installing components

NOTE: You may need to unroute the cables from the tabs under the drive cage to allow you to disconnect the cables

from the connectors.

b. Close the front panel door [2].

c. Press the blue release tab [1] and slide the optical drive out of the computer [2].

Removing and installing components

19

Installing optical drive

Steps

1. Insert the optical drive into the optical drive bay until it clicks into place.

2. Open the front panel door.

3. Route the data cable and power cable under the drive cage.

4. Connect the data cable and power cable to the connectors on the optical drive.

5. Close the front panel door.

6. Install the:

a. bezel
b. cover

7. Follow the procedure in After working inside your computer.

M.2 PCIe SSD

Removing optional M.2 PCIe SSD

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover

20

Removing and installing components

b. bezel

3. Open the front panel door.

4. To remove the M.2 PCIe SSD:

a. Pull the blue tab that secures the M.2 PCIe SSD to the system board [1].
b. Disconnect the M.2 PCIe SSD from the connector on the system board [2].

Installing optional M.2 PCIe SSD

Steps

1. Insert the M.2 PCIe SSD to the connector.

2. Press the blue tab to secure the M.2 PCIe SSD.

3. Close the front panel door.

4. Install the:

a. bezel
b. cover

5. Follow the procedure in After working inside your computer.

Removing and installing components

21

SD card reader

Removing SD card reader

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. To remove the SD card reader:

a. Disconnect the SD card reader cable from the connector on the system board [1].
b. Remove the screw that secures the SD card reader to the front panel door [2].
c. Lift the SD card reader out of the computer [3].

Installing SD card reader

Steps

1. Insert the SD card reader into the slot on the system board.

22

Removing and installing components

2. Tighten the screw to secure the SD card reader to the front panel door.

3. Connect the SD card reader cable to the connector on the system board.

4. Close the front panel door.

5. Install the:

a. bezel
b. cover

6. Follow the procedure in After working inside your computer.

Memory module

Removing memory module

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. To remove the memory module:

a. Push the memory module retention tabs on both sides of the memory module.
b. Lift the memory module from the memory module connector on the system board.

Installing memory module

Steps

1. Align the notch on the memory module with the tab on the memory module connector.

2. Insert the memory module into the memory module socket.

3. Press the memory module until the memory module retention tabs click into place.

4. Close the front panel door.

5. Install the:

a. cover
b. bezel

6. Follow the procedure in After working inside your computer.

Removing and installing components

23

Expansion card

Removing PCIe expansion card

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. To remove the PCIe expansion card:

a. Pull the release latch to unlock the PCIe expansion card [1].
b. Push the release tab [2] and lift the PCIe expansion card out of the computer [3].

NOTE: The release tab is at the base of the expansion card.

5. Repeat the steps to remove any additional PCIe expansion card.

24

Removing and installing components

Installing PCIe expansion card

Steps

1. Pull the release latch backward to open [1].

2. To remove the PCIe brackets (1 and 3) as shown below, insert a screwdriver in the hole of a PCIe bracket and push hard to
release the bracket [2], and then lift the bracket out from your computer.

NOTE: To remove the PCIe brackets (2 and 4), push the bracket upwards from the inside of your computer to release it

and then lift the bracket away from your computer.

3. Insert the PCIe expansion card to the connector on the system board.

4. Secure the PCIe expansion card by pushing the card retention latch until it clicks into place.

5. Repeat the steps to install any additional PCIe expansion card.

6. Close the release latch.

7. Close the front panel door.

8. Install the:

a. bezel
b. cover

9. Follow the procedure in After working inside your computer.

Removing and installing components

25

Power supply unit

Removing power supply unit (PSU)

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. To release the PSU:

a. Disconnect the PSU cables from the connectors on the system board [1] [2].
b. Pull the release clip [3].
c. Unroute the PSU cables from the retention clip [4].
d. Remove the screws that secure the PSU to the computer [5].

5. To remove the PSU:

a. Press the release tab [1].
b. Slide and lift the PSU away from the computer [2].

26

Removing and installing components

Installing power supply unit (PSU)

Steps

1. Insert the PSU into the PSU slot and slide it toward the back of the computer until it clicks into place.

2. Tighten the screws to secure the PSU to the computer.

3. Route the PSU cables through the retention clips.

4. Connect the PSU cables to the connectors on the system board.

5. Close the front panel door.

6. Install the:

a. bezel
b. cover

7. Follow the procedure in After working inside your computer.

Removing and installing components

27

VGA daughter board

Removing VGA daughter board

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door

4. To remove the VGA daughter board:

a. Remove the screws that secure the VGA connector to the computer [1].
b. Slide the VGA connector to release it from the computer.
c. Remove the screw that secures the VGA daughter board to the computer [2].
d. Lift the VGA daughter board using the handle to remove it from the computer [3].

28 Removing and installing components

Installing VGA daughter board

Steps

1. Align the VGA daughter board with the screw holder on the system board.

2. Tighten the screw to secure the VGA daughter board to the system board.

3. Insert the VGA connector into the slot at the back of the computer.

4. Tighten the screws to secure the VGA connector to the computer.

5. Close the front panel door.

6. Install the:

a. bezel
b. cover

7. Follow the procedure in After working inside your computer.

Intrusion switch

Removing intrusion switch

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. To remove the intrusion switch:

a. Disconnect the intrusion switch cable from the connector on the system board [1] [2].
b. Unroute the intrusion switch cable from the fan grommet.
c. Slide the intrusion switch and push it to remove from the computer [3].

Removing and installing components

29

Installing intrusion switch

Steps

1. Insert the intrusion switch into the slot on the computer.

2. Route the intrusion switch cable through the fan grommet.

3. Connect the intrusion switch cable to the connector on the system board.

4. Close the front panel door.

5. Install the:

a. bezel
b. cover

6. Follow the procedure in After working inside your computer.

Power switch

Removing power switch

Steps

1. Follow the procedure in Before working inside your computer.

30

Removing and installing components

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. To release the power switch:

a. Disconnect the power switch cable from the system board [1].
b. Unroute the power switch cable through the retention clip [2].
c. Press the release tabs using a plastic scribe and slide the power switch out from the front of the computer [2,3].
d. Close the front panel door [4].

5. Pull the power switch out from the computer.

Removing and installing components

31

Installing power switch

Steps

1. Insert the power switch into the slot from the front of the computer and press it until it clicks into place.

2. Route the power switch cable through the retention clip.

3. Align the cable with the pins on the connector and connect the cable.

4. Close the front panel door.

5. Install the:

a. bezel
b. cover

6. Follow the procedure in After working inside your computer.

Speaker

Removing speaker

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

32

Removing and installing components

a. cover
b. bezel

3. Open the front panel door.

4. To remove the speaker:

a. Disconnect the speaker cable from the connector on the system board [1].
b. Close the front panel door.

c. Press the release tabs [1], and slide the speaker [2] out of the slot.

Removing and installing components

33

Installing speaker

Steps

1. Insert the speaker into the slot and press it until it clicks into place.

2. Connect the speaker cable to the connector on the system board.

3. Close the front panel door.

4. Install the:

a. bezel
b. cover

5. Follow the procedure in After working inside your computer.

Coin cell battery

Removing coin cell battery

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover

34

Removing and installing components

b. bezel

3. Open the front panel door.

4. To remove the coin cell battery:

a. Press the release latch until the coin cell battery pops out [1].
b. Remove the coin cell battery from the connector on the system board [2].

Installing the coin cell battery

Steps

1. Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the
connector.

2. Press the battery into the connector until it locks into place.

3. Close the front panel door.

4. Install the:

● bezel

● cover

5. Follow the procedure in After working inside your computer.

Removing and installing components

35

Heat sink assembly

Removing heat sink assembly

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. To remove the heat sink assembly:

a. Disconnect the heat sink assembly cable from the connector on the system board [1].
b. Loosen the captive screws that secure the heat sink assembly to the system board [2].
c. Lift the heat sink assembly away from the computer [3].

Installing heat sink assembly

Steps

1. Align the screws of the heat sink assembly with the holders on the system board.

36

Removing and installing components

2. Place the heat sink assembly on the processor.

3. Tighten the captive screws to secure the heat sink assembly to the system board.

4. Connect the heat sink assembly cable to the connector on the system board.

5. Close the front panel door.

6. Install the:

a. bezel
b. cover

7. Follow the procedure in After working inside your computer.

Processor

Removing processor

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. Remove the heat sink assembly.

5. To remove the processor:

a. Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1].
b. Lift the lever upward and lift the processor shield [2].
c. Lift the processor out of the socket [3].

CAUTION:

careful not to bend the pins in the processor socket when removing the processor out of the socket.

Do not touch the processor socket pins, they are fragile and can be permanently damaged. Be

Removing and installing components 37

Installing processor

Steps

1. Align the processor with the socket keys.

CAUTION:

easily into the socket.

2. Align the pin-1 indicator of the processor with the triangle on the socket.

3. Place the processor on the socket such that the slots on the processor align with the socket keys.

4. Close the processor shield by sliding it under the retention screw.

5. Lower the socket lever and push it under the tab to lock it.

6. Install the heat sink assembly.

7. Close the front panel door.

8. Install the:

a. bezel
b. cover

9. Follow the procedure in After working inside your computer.

Do not use force to seat the processor. When the processor is positioned correctly, it engages

38

Removing and installing components

System fan

Removing system fan

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel
c. intrusion switch

3. Open the front panel door.

4. To remove the system fan:

a. Disconnect the system fan cable from the connector on the system board [1].
b. Remove the tape that holds the intrusion switch cable on the system fan and move the cable away.
c. Stretch the grommets securing the fan to the computer to ease the removal of the fan [2].
d. Slide the system fan out of the computer [3].

Removing and installing components 39

Installing system fan

Steps

1. Insert the grommets into the slots on the back of the computer.

2. Hold the system fan with the cable facing the bottom of the computer.

3. Align the grooves of the system fan with the grommets on the chassis wall.

4. Pass the grommets through the corresponding grooves on the system fan.

5. Stretch the grommets and slide the system fan toward the computer until it locks into place.

NOTE: Install the lower two grommets first.

6. Secure the intrusion switch cable to the system fan with an adhesive tape.

7. Connect the system fan cable to the connector on the system board.

8. Close the front panel door.

9. Install the:

a. intrusion switch
b. bezel
c. cover

10. Follow the procedure in After working inside your computer.

System board

Removing system board

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a. cover
b. bezel

3. Open the front panel door.

4. Remove the:

a. heat sink assembly
b. processor
c. expansion card
d. optional M.2 PCIe SSD
e. SD card reader
f. memory module
g. VGA daughter board

5. Disconnect the optical drive and hard drive cables [1,2] from the connectors on the system board.

40

Removing and installing components

6. Disconnect the following cables from the system board:

a. PSU [1]
b. power switch [2]
c. speaker [3]
d. PSU [4]
e. power distribution for optical drive and hard drive [5]
f. system fan [6]
g. intrusion switch [7]

Removing and installing components

41

7. To remove the system board:

a. Remove the screws that secure the system board to the computer [1].
b. Slide and lift the system board away from the computer [2].

42

Removing and installing components

Installing the system board

Steps

1. Hold the system board by its edges and align it toward the back of the computer.

2. Lower the system board into the computer until the connectors at the back of the system board align with the slots on the
chassis, and the screw holes on the system board align with the standoffs on the computer.

3. Tighten the screws to secure the system board to the computer.

4. Route all the cables through the routing clips.

5. Align the cables with the pins on connectors on the system board and connect the following cables to the system board:

a. intrusion switch
b. system fan
c. power distribution for optical drive and hard drive
d. PSU (2 cables)
e. optical dive and hard drive cables (4 cables)
f. speaker
g. power switch

6. Install the:

a. memory module

Removing and installing components

43

b. optional M.2 PCIe SSD
c. expansion card
d. SD card reader
e. processor
f. heat sink assembly
g. VGA daughter board

7. Close the front panel door.

8. Install the:

a. bezel
b. cover

9. Follow the procedure in After working inside your computer.

44 Removing and installing components

M.2 Intel Optane Memory Module 16 GB

Topics:

• Overview

• Intel®OptaneTM Memory Module Driver Requirements

• M.2 Intel Optane Memory Module 16 GB

• Product specifications

• Environmental Conditions

• Troubleshooting

Overview

3

This document describes the specifications and capabilities of the Intel® OptaneTM memory module. The Intel® Optane
memory is a system acceleration solution developed for 7th Generation Intel® CoreTM processor-based platforms. The Intel®
OptaneTM memory module is architected with the high performance controller interface Non-Volatile Memory Express
(NVMe*)- delivering outstanding performance, low latency and quality of service. NVMe uses a standardized interface that
enables higher performance and lower latency than pervious interfaces. Intel® OptaneTM memory module offers capacities of 16
GB and 32 GB in small M.2 form factors.

The Intel® OptaneTMmemory module offers a system acceleration solution using the latest Intel® Rapid Storage Technology
(Intel® RST) 15.5X.

The Intel® OptaneTM memory module includes these key features:

● PCIe 3.0x2 with NVMe interface

● Uses Intel’s revolutionary new storage technology, 3D XpointTM memory media

● Ultra-low latency; exceptional responsiveness

● Performance saturation at queue depth of 4 and lower

● Very high endurance capabilities

Intel®Optane

The following table describes the driver requirements for the Intel® OptaneTM memory system acceleration us a component of
Intel® Rapid Storgae Technology 15.5 or later and requires 7th generation Intel® Core TM processor-based platforms to
function.

Table 1. Driver Support

Support Level Operating System Description

TM

Memory Module Driver Requirements

TM

Intel® OptaneTM Memory with System Acceleration
Configuration Using Rapid Storage Technology Driver

NOTES:

1. Intel® RST driver requires device to be attached to RST enabled PCIe lanes on 7th generation Intel® CoreTM.

1

Windows 10*64 bit

M.2 Intel Optane Memory Module 16 GB

Steps

1. Follow the procedure in Before working inside your computer.

2. Remove the cover.

M.2 Intel Optane Memory Module 16 GB 45

3. To remove M.2 Intel optane memory module:

a. Remove the thermal pad and white adhesive tape from the box.

b. Place the thermal pad on the SSD slot and remove the white adhesive tape.

c. Place the M.2 Intel optane memory module into the slot on the thermal pad.

d. If the system is shipped with screw tighten that secures the M.2 Intel optane memory module on the computer. If the

system is shipped with self locking spacer press to lock the M.2 Intel optane to secure on the computer.

46

M.2 Intel Optane Memory Module 16 GB

Product specifications

Features Specification

Capacities 16 GB, 32 GB

Expansion cards PCIe 3.0 x 2

M.2 form factors (all densities) 2280–S3–B-M

Performace

Latency (average sequential)

Components

Operating System Support Windows 10 64 bit

Supported Platforms 7th generation or newer Intel Core processor based platforms

Power

Compliance

Certification and Declarationsµ UL, CE, C-Tick, BSMI, KCC, Microsoft WHQL, Microsoft

● Seq R/W: Up to 1350/290 MS/s

● QD4 4HB Random Read: 240K + IOPs

● QD4 4HB Random Write: 240K + IOPs

● Read 8.25 µ

● Write: 30 µ

● Intel 3D XPoint Memory Media

● Intel Controller and Firmware

● PCIe 3.0x2 with NVMe Interface

● Intel Rapid Storage Technology 15.2 or later

● 3.3V Supply Rail

● Active: 3.5 W

● Drive Idel :900mW to 1.2W

● NVMe Express 1.1

● PCI Express Base specifiation rev 3.0

● PCI M.2 HS Spec

WHCK, VCCI

Endurance Rating

Temperature Specification

Shock 1500 G/0.5msec

● 100 GB Writes per day

● Upto 182.3 TBW (Terabytes written)

● Operating: 0 to 70º C

● Non-Opearting: 10 to 85º C

● Temperature monitoring

M.2 Intel Optane Memory Module 16 GB 47

Vibration

● Operating: 2.17 G

● Non-Operating: 3.13 G

RMs

(5–800Hz)

(5–800Hz)

RMS

Altitude (Simulated)

Product Ecological Compliance RoHS

Reliability

● Operating: –1,000 ft to 10,000 ft

● Non-Operating: –1,000 ft to 40,000 ft

● Uncorrectable Bit Error Rate (UBER): 1 sector per 1015 bits

read

● Mean Time Between Failure (MTBF): 1.6 million hours

Environmental Conditions

Table 2. Temperature, Shock, Vibration

Temperature M.2 2280 form factor

Operating

Non-operating

Temperature Gradient

Operating

Non-operating

Humidity

Operating

Non-operating

1

2

3

0–70º C

-10–85º C

30º C/hr (Typical)

30º C/hr (Typical)

5–95%

5–95%

Shock and Vibration Range

4

Shock

Operating

Non-operating

Vibration

Operating

Non-operating

NOTES:

1. Operating temperature is targeted for 70º C.

2. Please contact your Intel representative for details on the non-operating temperature range.

3. Temperature gradient measured without condensation.

4. Shock specification assume the device is mounted securely with the input vibration applied to the drive-mounting screws.

5. Vibration specifications assume the device is mounted securely with the input vibration applied to the drive-mounting

5

Stimulus may be applied in the X,Y, or Z axis shock specification is measured using Root Mean Squared (RMS) value.

screws. Stimulus may be applied in the X, Y, or Z axis. Vibration specificities is measured using RMS value.

1500 G / 0.5 ms

230 G / 3 msec

2.17 G

3.13 G

(5–800Hz) Max

RMS

(5–800Hz) Max

RMS

Troubleshooting

Steps

1. The Intel Optane Memory model name "NVME INTEL MEMPEK1W01" in Device Manager does not match in the Intel Rapid
Storage Technology user interface; it only shows a part of the serial number information. This is a known issue and does not
impede the functionality of the Intel Optane Memory.

48

M.2 Intel Optane Memory Module 16 GB

Device Manager: NVME INTEL MEMPEK1W01

IRST UI: INTEL MEMPEK1W016GA

2. During the first-time boot up, the system will scan the pairing status as below screen shot after shutdown. It’s working as
designed and the message will not appear again in following boot ups.

M.2 Intel Optane Memory Module 16 GB 49

4

Technology and components

Topics:

• Skylake – 6th Generation Intel Core processors

• Kaby Lake — 7th Generation Intel Core processors

• USB features

• HDMI 1.4

Skylake – 6th Generation Intel Core processors

Intel Skylake is the successor to the Intel Broadwell processor. It is a micro architecture redesign using an existing process
technology and it is branded as Intel 6th Gen Core. Like Broadwell, Skylake is available in four variants with suffixes SKL-Y, SKL­H, SKL-U, and SKL-S.

SKL-Y, SKL-H, SKL-U, and SKL-S are Intel's line of low-power mobile processors based on the Skylake micro architecture
serving as successors to Broadwell Y, Broadwell H, Broadwell U, and Broadwell S processors respectively. Skylake processors
are fabricated on Intel's 14nm process and provide a large set of improvements over comparable Broadwell models.

The Skylake also includes Core i7, i5, i3, Pentium, and the Celeron processors.

Skylake specifications

Table 3. Skylake specifications

Processor number Clock

Speed

Intel Core i7-6700 3.4 GHz 8 MB 65W DDR4-2133 Intel HD graphics 530

Intel Core i5-6600 3.3 GHz 6 MB 65W DDR4-2133 Intel HD graphics 530

Intel Core i5-6500 3.2 GHz 6 MB 65W DDR4-2133 Intel HD graphics 530

Intel Core i3-6100 3.7 GHz 3 MB 65W DDR4-2133 Intel HD graphics 530

Intel® Pentium™ G4400 3.3 GHz 3 MB 65W DDR4-2133 Intel HD graphics 510

Intel® Pentium™ G4560 3.5 GHz 3 MB 65W DDR4-2133 Intel HD graphics 510

Cache Power Memory type Graphics

Kaby Lake — 7th Generation Intel Core processors

The 7th Gen Intel Core processor (Kaby Lake) family is the successor of 6th generation processors (Sky Lake). It's main
features include:

● Intel 14nm Manufacturing Process Technology

● Intel Turbo Boost Technology

● Intel Hyper Threading Technology

● Intel Built-in Visuals

○ Intel HD graphics - exceptional videos, editing smallest details in the videos
○ Intel Quick Sync Video - excellent video conferencing capability, quick video editing and authoring
○ Intel Clear Video HD - visual quality and color fidelity enhancements for HD playback and immersing web browsing

● Integrated memory controller

● Intel Smart Cache

50 Technology and components

● Optional Intel vPro technology (on i5/i7) with Active Management Technology 11.6

● Intel Rapid Storage Technology

Kaby lake Specifications

Table 4. Kaby lake specifications

Processor number Clock

Speed

Intel Core i3-7100U (3M
Cache, up to 2.4 GHz),
Dual Core

Intel Core i5-7200U
(3M Cache, up to 3.1
GHz), Dual Core

Intel Core i5-7300U
(3M Cache, up to 3.5
GHz),vPro, Dual Core

Intel Core i7-7600U
(4M Cache, up to 3.9
GHz), vPro, Dual Core

Intel Core i5-7300HQ
(6M Cache, up to

3.5GHz), Quad Core,
35W CTDP

Intel Core i5-7440HQ
(6M Cache, up to

3.8GHz), Quad Core,
35W CTDP

Intel Core i7-7820HQ
(8M Cache up to

3.9GHz), Quad Core,
35W CTDP

2.4 GHz 3 MB 2/4 15 W DDR4-2133 Intel HD graphics

2.5 GHz 3 MB 2/4 15 W DDR4-2133 Intel HD graphics

2.6 GHz 3 MB 2/4 15 W DDR4-2133 Intel HD graphics

2.8 GHz 4 MB 2/4 15 W DDR4-2133 Intel HD graphics

2.5 GHz 6 MB 4/4 35 W DDR4-2133;

2.8 GHz 6 MB 4/4 35 W DDR4-2133;

2.9 GHz 8 MB 4/8 35 W DDR4-2133;

Cache No. of cores/No.

of threads

Power Memory type Graphics

620

620

620

620

Intel HD Graphics

DDR4-2400

DDR4-2400

DDR4-2400

630

Intel HD Graphics
630

Intel HD Graphics
630

USB features

The Universal Serial Bus, or well known as USB was introduced to the PC world in 1996 which dramatically simplified the
connection between host computer and peripheral devices such as mice and keyboards, external hard drive or optical devices,
Bluetooth and many more peripheral devices in the market.

Let's take a quick look on the USB evolution referencing to the table below.

Table 5. USB evolution

Type Data Transfer Rate Category Introduction Year

USB 3.0/USB 3.1 Gen15 Gbps Super Speed 2010

USB 2.0 480 Mbps High Speed 2000

USB 1.1 12 Mbps Full Speed 1998

USB 1.0 1.5 Mbps Low Speed 1996

Technology and components 51

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion
devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.
The USB 3.0/USB 3.1 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its
predecessor. In a nutshell, USB 3.1 Gen 1 features are as follows:

● Higher transfer rates (up to 5 Gbps)

● Increased maximum bus power and increased device current draw to better accommodate power-hungry devices

● New power management features

● Full-duplex data transfers and support for new transfer types

● Backward USB 2.0 compatibility

● New connectors and cable

The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.

Speed

Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed
and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full­Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps
respectively and are kept to maintain backward compatibility.

USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:

● An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).

● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more

for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and
cabling.

● USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a
10-fold increase in theoretical bandwidth.

With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices,
high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever
come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual
real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world
maximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.

52

Technology and components

Applications

USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience.
Where USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression
perspective), it's easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much
better. Single-link DVI requires almost 2Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its
promised 4.8Gbps speed, the standard will find its way into some products that previously weren't USB territory, like external
RAID storage systems.

Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:

● External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives

● Portable USB 3.0/USB 3.1 Gen 1 Hard Drives

● USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters

● USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers

● USB 3.0/USB 3.1 Gen 1 Solid-state Drives

● USB 3.0/USB 3.1 Gen 1 RAIDs

● Optical Media Drives

● Multimedia Devices

● Networking

● USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs

Compatibility

The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0.
First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the
higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0
contacts in the exact same location as before. Five new connections to carry receive and transmitted data independently are
present on USB 3.0/USB 3.1 Gen 1 cables and only come into contact when connected to a proper SuperSpeed USB connection.

Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows,
which continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.

Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a
subsequent Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1
Gen 1 support in Windows 7, SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that most
of their partners share the opinion that Vista should also support USB 3.0/USB 3.1 Gen 1.

Super-Speed support for Windows XP is unknown at this point. Given that XP is a seven-year-old operating system, the
likelihood of this happening is remote.

HDMI 1.4

This topic explains the HDMI 1.4 and its features along with the advantages.

HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI
provides an interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a
compatible digital audio and/or video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD
players. The primary advantage is cable reduction and content protection provisions. HDMI supports standard, enhanced, or
high-definition video, plus multichannel digital audio on a single cable.

NOTE: The HDMI 1.4 will provide 5.1 channel audio support.

HDMI 1.4 Features

● HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-
enabled devices without a separate Ethernet cable

● Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround
audio system, eliminating the need for a separate audio cable

Technology and components

53

● 3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater
applications

● Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture
settings based on content type

● Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics

● 4 K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital

Cinema systems used in many commercial movie theaters

● HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up
to 1080p

● Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique
demands of the motoring environment while delivering true HD quality

Advantages of HDMI

● Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.

● Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video

formats in a simple, cost-effective manner

● Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound

● HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple

cables currently used in A/V systems

● HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality

54 Technology and components

5

System setup

System Setup enables you to manage your desktop hardware and specify BIOS level options. From the System Setup, you can:

● Change the NVRAM settings after you add or remove hardware

● View the system hardware configuration

● Enable or disable integrated devices

● Set performance and power management thresholds

● Manage your computer security

Topics:

• Boot Sequence

• Navigation Keys

• System and setup password

• System Setup options

• Updating the BIOS in Windows

• Updating your system BIOS using a USB flash drive

• Enabling smart power on

Boot Sequence

Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears. you can:

● Access System Setup by pressing F2 key

● Bring up the one-time boot menu by pressing F12 key

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:

● Removable Drive (if available)

● STXXXX Drive

NOTE: XXX denotes the SATA drive number.

● Optical Drive (if available)

● Diagnostics

NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.

The boot sequence screen also displays the option to access the System Setup screen.

Navigation Keys

The following table displays the system setup navigation keys.

For most of the system setup options, changes that you make are recorded but do not take effect until you re-start

NOTE:

the system.

Table 6. Navigation Keys

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

<Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field.

System setup 55

Table 6. Navigation Keys (continued)

Keys Navigation

Spacebar Expands or collapses a drop‐ down list, if applicable.

<Tab> Moves to the next focus area.

NOTE: For the standard graphics browser only.

<Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen displays a

message that prompts you to save any unsaved changes and restarts the system.

<F1> Displays the System Setup help file.

System and setup password

You can create a system password and a setup password to secure your computer.

Password

Description

type

System password Password that you must enter to log on to your system.

Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.

NOTE: Your computer is shipped with the system and setup password feature disabled.

Assigning a system password and setup password

Prerequisites

You can assign a new System Password only when the status is in Not Set.

About this task

To enter the system setup, press F2 immediately after a power-on or re-boot.

Steps

1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.

2. Select System Password and create a password in the Enter the new password field.

Use the following guidelines to assign the system password:

● A password can have up to 32 characters.

● The password can contain the numbers 0 through 9.

● Only lower case letters are valid, upper case letters are not allowed.

● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

3. Type the system password that you entered earlier in the Confirm new password field and click OK.

4. Press Esc and a message prompts you to save the changes.

5. Press Y to save the changes.
The computer reboots.

56

System setup

Deleting or changing an existing system and/or setup password

Prerequisites

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.

About this task

To enter the System Setup, press F2 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.

2. In the System Security screen, verify that Password Status is Unlocked.

3. Select System Password, alter or delete the existing system password and press Enter or Tab.

4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.

NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the

System and/or Setup password, confirm the deletion when promoted.

5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.
The computer reboots.

System Setup options

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.

Table 7. General

Option Description

System Information Displays the following information:

● System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag,
Ownership Date, Manufacture Date, and the Express Service Code.

● Memory Information: Displays Memory Installed, Memory Available, Memory Speed,
Memory Channel Mode, Memory Technology, DIMM 1 Size, and DIMM 2 Size,
DIMM 3 Size, and DIMM 4 Size.

● PCI Information: Displays SLOT1, SLOT2, SLOT3, SLOT4, and SLOT5_M.2

● Processor Information: Displays Processor Type, Core Count, Processor ID, Current

Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache,
Processor L3 Cache, HT Capable, and 64-Bit Technology.

● Device Information: Displays SATA-0, SATA-1, SATA-2, SATA-3, SATA-4, M.2 PCIe
SSD-0, LOM MAC Address, Video Controller, and Audio Controller. .

Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system

from the devices specified in this list.

● Legacy

● UEFI (selected by default)

Advanced Boot Options Allows you to select the Enable Legacy Option ROMs option, when in UEFI boot mode. By

default, this option is selected.

Date/Time Allows you to set the date and time settings. Changes to the system date and time take

effect immediately.

System setup 57

Table 8. System Configuration

Option Description

Integrated NIC Allows you to control the on-board LAN controller. The option ‘Enable UEFI Network Stack’

is not selected by default. The options are:

● Disabled

● Enabled

● Enabled w/PXE (default)

NOTE: Depending on the computer and its installed devices, the items listed in this

section may or may not appear.

SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.

● Disabled = The SATA controllers are hidden

● RAID ON = SATA is configured to support RAID mode (selected by default)

● AHCI= SATA is configured for AHCI mode

Serial Port Allows you to determine how the built-in serial port to operate. The options are:

● Disabled

● COM 1 – Default setting

● COM 2

● COM 3

● COM 4

Drives Allows you to enable or disable the various drives on-board:

● SATA-0

● SATA-1

● SATA-2

● SATA-3

● SATA-4

Smart Reporting This field controls whether hard drive errors for integrated drives are reported during system

startup. The Enable Smart Reporting option is disabled by default.

USB Configuration Allows you to enable or disable the integrated USB controller for:

● Enable Boot Support

● Enable Front USB Ports

● Enable Rear USB Ports

All the options are enabled by default.

Front USB Configuration Allows you to enable or disable the front USB ports. All the ports are enabled by default.

Rear USB Configuration Allows you to enable or disable the back USB ports. All the ports are enabled by default.

USB PowerShare This option allows you to charge the external devices, such as mobile phones, music player.

This option is disabled by default.

Audio Allows you to enable or disable the integrated audio controller. The option Enable Audio is

selected by default.

● Enable Microphone

● Enable Internal Speaker

Both the options are selected by default.

Miscellaneous Allows you to enable or disable the various on-board devices.

● Enable PCI Slot (default option)

● Enable Media Card (default option)

● Disable Media Card

58 System setup

Table 9. Video

Option Description

Primary Display Allows you to select the primary display when multiple controllers are available in the system.

● Auto (default)

● Intel HD Graphics

NOTE: If you do not select Auto, the on-board graphics device will be present and

enabled.

Table 10. Security

Option Description

Admin Password Allows you to set, change, and delete the admin password.

System Password Allows you to set, change, and delete the system password.

Internal HDD-0 Password Allows you to set, change, and delete the computer’s internal HDD.

Internal HDD-3 Password Allows you to set, change, and delete the computer’s internal HDD.

NOTE: HDD passwords are not available for PCI-e hard drives.

Strong Password This option lets you enable or disable strong passwords for the system.

Password Configuration Allows you to control the minimum and maximum number of characters allowed for a

administrative password and the system password. The range of characters is between 4 and

32.

Password Bypass This option lets you bypass the System (Boot) Password and the internal HDD password

prompts during a system restart.

● Disabled — Always prompt for the system and internal HDD password when they are set.
This option is selected by default.

● Reboot Bypass — Bypass the password prompts on Restarts (warm boots).

NOTE: The system will always prompt for the system and internal HDD passwords when

powered on from the off state (a cold boot). Also, the system will always prompt for
passwords on any module bay HDDs that may be present.

Password Change This option lets you determine whether changes to the System and Hard Disk passwords are

permitted when an administrator password is set.

Allow Non-Admin Password Changes - This option is enabled by default.

UEFI Capsule Firmware
Updates

TPM 2.0 Security Allows you to control whether the Trusted Platform Module (TPM) is visible to the operating

This option controls whether this system allows BIOS updates via UEFI capsule update
packages. This option is selected by default. Disabling this option will block BIOS updates
from services such as Microsoft Windows Update and Linux Vendor Firmware Service
(LVFS)

system.

● TPM On (default)

● Clear

● PPI Bypass for Enable Commands

● PPI Bypass for Disable Commands

● Attestation Enable (default)

● Key Storage Enable(default)

● SHA-256(default)

● Disabled

● Enabled (default)

Computrace This field lets you Activate or Disable the BIOS module interface of the optional Computrace

Service from Absolute Software. Enables or disables the optional Computrace service
designed for asset management.

System setup 59

Table 10. Security (continued)

Option Description

● Deactivate - This option is selected by default.

● Disable

● Activate

Chassis Intrusion Allows you to control the chassis intrusion feature. You can set this option to:

● Enabled

● Disabled (default)

● On-Silent

CPU XD Support Allows you to enable or disable the Execute Disable mode of the processor. This option is

enabled by default.

OROM Keyboard Access

Admin Setup Lockout Allows you to enable or disable the option to enter Setup when an Administrative password is

This option determines whether users are able to enter Option ROM Configuration screens
via hotkeys during boot. Specifically, these settings are capable of preventing access to Intel
RAID (CTRL+I) or Intel Management Engine BIOS Extension (CTRL+P/F12).

● Enable (selected by default)— User may enter OROM configuration screens via the
hotkey.

● One-Time Enable — User may enter OROM configuration screens via the hotkeys on
next boot only. After next boot, the setting will revert to disabled.

● Disable — User may not enter OROM configuration screens via the hotkey.

set. This option is not set by default.

Table 11. Secure Boot

Option Description

Secure Boot Enable Allows you to enable or disable Secure Boot feature

● Disable (selected by default)

● Enable

Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode.

The Enable Custom Mode option is disabled by default. The options are:

● PK (default)

● KEK

● db

● dbx

If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
The options are:

● Save to File- Saves the key to a user-selected file

● Replace from File- Replaces the current key with a key from a user-selected file

● Append from File- Adds a key to the current database from a user-selected file

● Delete- Deletes the selected key

● Reset All Keys- Resets to default setting

● Delete All Keys- Deletes all the keys

NOTE: If you disable the Custom Mode, all the changes made will be erased and the

keys will restore to default settings.

Table 12. Intel Software Guard Extensions

Option Description

Intel SGX Enable Allows you to enable or disable the Intel Software Guard Extensions to provide a secured

environment for running code/storing sensitive information in the context of the main
operating system.

60 System setup

Table 12. Intel Software Guard Extensions (continued)

Option Description

● Disabled (default)

● Enabled

Enclave Memory Size Allows you to set the Intel SGX Enclave Reserve Memory Size.

● 32 MB

● 64 MB (Disabled by default)

● 128 MB (Disabled by default)

Table 13. Performance

Option Description

Multi Core Support This field specifies whether the process will have one or all

cores enabled. This option is enabled by default.

options:

● All (selected by default)

● 1

● 2

● 3

Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of

the processor. This option is enabled by default.

C States Control Allows you to enable or disable additional processor sleep

states. This option is enabled by default.

Limited CPUID Value Allows you to limit the maximum value of the processor

standard CPUID function. This option is disabled by default.

Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of

the processor. This option is enabled by default.

Table 14. Power Management

Option Description

AC Recovery Determines how the system responds when AC power is re-applied after a power loss. You

can set the AC Recovery to:

● Power Off

● Power On

● Last Power State

This option is Power Off by default.

Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour format

(hour:minutes:seconds). Change the startup time by typing the values in the time and
AM/PM fields.

NOTE: This feature does not work if you turn off your computer using the switch on a

power strip or surge protector or if Auto Power is set to disabled.

Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.

● Disabled

● Enabled in S5 only

● Enabled in S4 and S5

This option is Enabled in S4 and S5 by default.

Fan Control Override Allows you to determine the speed of the system fan. When this option is enabled, the

system fan runs at the maximum speed. This option is disabled by default.

System setup 61

Table 14. Power Management (continued)

Option Description

USB Wake Support Allows you to enable the USB devices to wake the computer from standby (S1 / S3),

Hibernate (S4), and Power Off (S5) modes. The option "Enable USB Wake Support" is
selected by default

Wake on LAN/WWAN This option allows the computer to power up from the off state when triggered by a special

LAN signal. This feature only works when the computer is connected to AC power supply.

● Disabled - Does not allows the system to power on by special LAN signals when it
receives a wake-up signal from the LAN or wireless LAN.

● LAN or WLAN - Allows the system to be powered on by special LAN or wireless LAN
signals.

● LAN Only - Allows the system to be powered on by special LAN signals.

● LAN with PXE Boot - A wakeup packet sent to the system in either the S4 or S5 state,

that will cause the system to wake-up and immediately boot to PXE.

● WLAN Only - Allows the system to be powered on by special WLAN signals.

This option is Disabled by default.

Block Sleep Allows you to block entering to sleep (S3 state) in OS environment. This option is disabled by

default.

Intel Ready Mode Allows you to enable the capability of Intel Ready Mode Technology. This option is disabled

by default.

Table 15. POST Behavior

Option Description

Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This option

is enabled by default.

Keyboard Errors Allows you to enable or disable the keyboard error reporting when the computer starts. This

option is disabled by default.

Fast Boot This option can speed up the boot process by bypassing some compatibility steps:

● Minimal — The system boots quickly, unless the BIOS has been updated, memory
changed, or the previous POST did not complete.

● Thorough — The system does not skip any steps in the boot process.

● Auto — This allows the operating system to control this setting (this works only when

the operating system supports Simple Boot Flag).

This option is set to Minimal by default.

Table 16. Manageability

Option Description

USB provision This option is not selected by default.

MEBx Hotkey This option is selected by default.

Table 17. Virtualization Support

Option Description

Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional

hardware capabilities provided by Intel® Virtualization Technology. Enable Intel
Virtualization Technology - This option is enabled by default.

VT for Direct I/O

62 System setup

Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware
capabilities provided by Intel® Virtualization technology for direct I/O. Enable VT for Direct

I/O - This option is enabled by default.

Table 18. Maintenance

Option Description

Service Tag Displays the Service Tag of your computer.

Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is set

by default.

SERR Messages Controls the SERR message mechanism. This option is set by default. Some graphics cards

require that the SERR message mechanism be disabled.

BIOS Downgrade Allows you to control flashing of the system firmware to the previous versions. This option is

enabled by default.

NOTE: If this option is not selected, the flashing of the system firmware to the previous

versions is blocked.

Data Wipe Allows you to securely erase the data from all the available internal storages, such as HDD,

SSD, mSATA, and eMMC. The option Wipe on Next Boot is disabled by default.

BIOS recovery Allows you to recover the corrupted BIOS conditions from the recovery files on the primary

hard drive. The option BIOS Recovery from Hard Drive is selected by default

Table 19. System Logs

Option Description

BIOS Events Displays the system event log and allows you to:

● Clear Log

● Mark all Entries

Table 20. Advanced configurations

Option Description

ASPM

Allows you to activate the state power management.

● Auto (Default)

● Disabled

● L1 Only

Updating the BIOS in Windows

Prerequisites

It is recommended to update your BIOS (System Setup), on replacing the system board or if an update is available. For laptops,
ensure that your computer battery is fully charged and connected to a power outlet

About this task

If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS

NOTE:

update is completed.

Steps

1. Restart the computer.

2. Go to Dell.com/support.

● Enter the Service Tag or Express Service Code and click Submit.

● ClickDetect Product and follow the instructions on screen,

3. If you are unable to detect or find the Service Tag, click the Choose from all products.

4. Choose the Products category from the list.

NOTE: Choose the appropriate category to reach the product page

System setup 63

5. Select your computer model and the Product Support page of your computer appears.

6. Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.

7. Click Find it myself.

8. Click BIOS to view the BIOS versions.

9. Identify the latest BIOS file and click Download.

10. Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.

11. Click Save to save the file on your computer.

12. Click Run to install the updated BIOS settings on your computer.

Follow the instructions on the screen.

Next steps

NOTE: It is recommended not to update the BIOS version for more than 3 revisions. For example: If you want to update the

BIOS from 1.0 to 7.0, then install version 4.0 first and then install version 7.0.

Updating your system BIOS using a USB flash drive

About this task

If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another
system and save it to a bootable USB Flash Drive.

NOTE:

You will need to use a bootable USB Flash drive. Please refer to the following article for further details: http://

www.dell.com/support/article/us/en/19/SLN143196/how-to-create-a-bootable-usb-flash-drive-using-dell-diagnostic-

deployment-package--dddp-?lang=EN

Steps

1. Download the BIOS update .EXE file to another system.

2. Copy the file e.g. O9010A12.EXE onto the bootable USB Flash drive.

3. Insert the USB Flash drive into the system that requires the BIOS update.

4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.

5. Using arrow keys, select USB Storage Device and press Return.

6. The system will boot to a Diag C:\> prompt.

7. Run the file by typing the full filename e.g. O9010A12.exe and press Return.

8. The BIOS Update Utility will load, follow the instructions on screen.

64

System setup

Figure 1. DOS BIOS Update Screen

Enabling smart power on

To enable Smart Power On and the ability to wake a system from S3, S4, and S5 sleep states with a move of a mouse or press
of a key on the keyboard, perform these steps:

1. Make sure the following BIOS settings under Power Management setup option are set as mentioned here:

● USB Wake Support as Enabled.

● Deep Sleep Control as Disabled.

2. Connect a keyboard, mouse, or wireless USB dongle to the Smart Power On USB port(s) on the back of your system.

3. Disable Fast Startup in the Operating System:

a. Search and open Power options in the Start Menu.
b. Click Choose what the power buttons do on the left side of the window.
c. Under Shutdown settings, make sure Turn on fast startup is disabled.

4. Reboot your system so the changes can take effect. The next time when your system goes to sleep or is shut down, any use
of the mouse or keyboard will wake it up.

System setup

65

Topics:

• Supported operating systems

• Downloading drivers

• Downloading the chipset driver

• Downloading graphic drivers

• Intel Wi-Fi and Bluetooth drivers

• Realtek HD audio drivers

Supported operating systems

The following list shows supported operating systems:

Table 21. Supported operating system

Supported operating systems Operating System Description

6

Software

Microsoft Windows

Other

OS Media Support

● Microsoft Windows 10 Home (64-bit)

● Microsoft Windows 10 (64-bit) Professional

● Microsoft Windows 7 (32/64 bit) Professional

NOTE: Microsoft Windows 7 is not supported with the

Intel 7th Generation processors.

● Ubuntu 16.04 LTS

● Neokylin V6.0

● Optional RDVD drive

Downloading drivers

Steps

1. Turn on the computer.

2. Go to Dell.com/support.

3. Click Product Support, enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.

4. Click Drivers and Downloads.

5. Select the operating system installed on your computer.

6. Scroll down the page and select the driver to install.

7. Click Download File to download the driver for your computer.

8. Navigate to the folder where you saved the driver file, after the download is complete.

9. Double-click the driver file icon and follow the instructions on the screen.

66 Software

Downloading the chipset driver

Steps

1. Turn on the computer.

2. Go to Dell.com/support.

3. Click Product Support, enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

4. Click Drivers and Downloads.

5. Select the operating system installed in your computer.

6. Scroll down the page, expand Chipset, and select your chipset driver.

7. Click Download File to download the latest version of the chipset driver for your computer.

8. After the download is complete, navigate to the folder where you saved the driver file.

9. Double-click the chipset driver file icon and follow the instructions on the screen.

Intel chipset drivers

Verify if the Intel chipset drivers are already installed in the computer.

NOTE: Click Start > Control Panel > Device Manager

or

In Search the web and Windows, type Device Manager

Table 22. Intel chipset drivers

Before installation After installation

Downloading graphic drivers

Steps

1. Turn on the computer.

Software

67

2. Go to Dell.com/support.

3. Click Product Support, enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.

4. Click Drivers and Downloads.

5. Click Find it myself tab.

6. Select the operating system installed on your computer.

7. Scroll down the page and select the graphic driver to install.

8. Click Download File to download the graphic driver for your computer.

9. After the download is complete, navigate to the folder where you saved the graphic driver file.

10. Double-click the graphic driver file icon and follow the instructions on the screen.

Intel HD Graphics drivers

Verify if the Intel HD Graphics drivers are already installed in the computer.

NOTE: Click Start > Control Panel > Device Manager.

or

Tap Search the web and Windows and type Device Manager

Table 23. Intel HD Graphics drivers

Before installation After installation

68 Software

Intel Wi-Fi and Bluetooth drivers

In the Device Manager, check if the network card driver is installed. Install the driver updates from dell.com/support.

In the Device Manager, check if the Bluetooth driver is installed. Install the driver

updates from dell.com/support.

Downloading the Wi-Fi driver

Steps

1. Turn on your computer.

2. Go to dell.com/support.

3. Click Product Support, enter the Service Tag of your computer and click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

4. Click Drivers & downloads > Find it myself.

5. Scroll down the page and expand Network.

6. Click Download to download the Wi-Fi driver for your computer.

7. After the download is complete, navigate to the folder where you saved the Wi-Fi driver file.

8. Double-click the driver file icon and follow the instructions on the screen.

Realtek HD audio drivers

Verify if the Realtek audio drivers are already installed in the computer.

Software

69

Table 24. Realtek HD audio drivers

Downloading the audio driver

Steps

1. Turn on your computer.

2. Go to dell.com/support.

3. Click Product support, enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

4. Click Drivers & downloads > Find it myself.

5. Scroll down the page and expand Audio.

6. Click Download to download the audio driver.

7. Save the file, and after the download is complete, navigate to the folder where you saved the audio driver file.

8. Double-click the audio driver file icon and follow the instructions on the screen to install the driver.

70

Software

Troubleshooting your computer

You can troubleshoot your computer using indicators like diagnostic lights, and error messages during the operation of the
computer.

Topics:

• Diagnostic power LED codes

• Power LED issue

• Dell Enhanced Pre-Boot System Assessment (ePSA) diagnostic 3.0

• Diagnostic error messages

• System error messages

• Power Supply Unit PSU Built-in Self Test BIST

Diagnostic power LED codes

Table 25. Diagnostic power LED codes

Power LED light status Possible cause Troubleshooting steps

7

Off The computer is either turned

off or is not receiving power
or in Hibernation mode.

Steady/blinking amber Computer fails to complete

POST or processor failure.

● Re-seat the power cable in
the power connector on
the back of the computer
and the electrical outlet.

● If the computer is plugged
into a power strip, ensure
that the power strip is
plugged into an electrical
outlet and is turned on.
Also, bypass power
protection devices, power
strips, and power
extension cables to verify
that the computer turns
on properly.

● Ensure the electrical outlet
is working by testing it
with another device, such
as a lamp.

● Remove and reinstall any
cards.

● Remove and reinstall the
graphics card, if
applicable.

● Ensure the power cable is
connected to the system
board and processor.

Blinking white light Computer is in sleep mode.

Troubleshooting your computer 71

● Press the power button to
bring the computer out of
the sleep mode.

● Ensure all power cables
are securely connected to
the system board.

Table 25. Diagnostic power LED codes (continued)

Power LED light status Possible cause Troubleshooting steps

● Ensure the main power
cable and front panel cable
are connected to the
system board.

Steady white The computer is fully

functional and in the On state.

If the computer is not
responding, do the following:

● Ensure the display is
connected and turned on.

● If the display is connected
and turned on, listen for a
beep code.

Power LED issue

Power LED is not flashing amber on ChengMing 3977 and Optiplex D8 and OptiPlex D8 AIO platforms.

ChengMing 3977 and OptiPlex D8 and D8 AIO platforms without processor installed or when processor power cable is not
connected; it may not have the power LED flashing amber as the diagnostic indicator. The BIOS behavior specification defines
that:

1. If no processor is installed in the system, the power LED should flash amber in pattern of 2-3

2. If no processor cable is connected in the system, the power LED should flash amber in pattern of 2-2

Do not replace any hardware, it works as per the design. With the Boot guard (BtG) feature of Intel ME11.6, when processor
power or processor is missing, then the system will shut down.

Affected Platforms:

● ChengMing 3977

● OptiPlex 3050/5050/7050

● OptiPlex 3050 AIO/5250 AIO/7450 AIO

Dell Enhanced Pre-Boot System Assessment (ePSA) diagnostic 3.0

You can invoke the ePSA diagnostics by either:

● Press the F12 key when the system boots and choosing Diagnostics option.

● Press Fn+PWR when the system boots.

For more details, see Dell EPSA Diagnostic 3.0.

Running the ePSA Diagnostics

About this task

Invoke diagnostics boot by either of the methods that are suggested below:

Steps

1. Power on the computer.

2. As the computer boots, press the F12 key when the Dell logo is displayed.

3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

72

Troubleshooting your computer

NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer.

The diagnostics starts running the tests on all the detected devices.

4. Press the arrow in the lower-right corner to go to the page listing.
The detected items are listed and tested.

5. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.

6. Select the device from the left pane and click Run Tests.

7. If there are any issues, error codes are displayed.
Note the error code and contact Dell.

or

8. Shut down the computer.

9. Press and hold the Fn key, while pressing the power button, and then release both.

10. Repeat steps 3–7 above.

Diagnostic error messages

Table 26. Diagnostic error messages

Error messages Description

AUXILIARY DEVICE FAILURE

The touchpad or external mouse may be faulty. For an
external mouse, check the cable connection. Enable the
Pointing Device option in the System Setup program.

BAD COMMAND OR FILE NAME

CACHE DISABLED DUE TO FAILURE

CD DRIVE CONTROLLER FAILURE

DATA ERROR

DECREASING AVAILABLE MEMORY

DISK C: FAILED INITIALIZATION

DRIVE NOT READY

ERROR READING PCMCIA CARD

EXTENDED MEMORY SIZE HAS CHANGED

THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE

Ensure that you have spelled the command correctly, put
spaces in the proper place, and used the correct path name.

The primary cache internal to the microprocessor has failed.

Contact Dell

The optical drive does not respond to commands from the
computer.

The hard drive cannot read the data.

One or more memory modules may be faulty or improperly
seated. Reinstall the memory modules or, if necessary, replace
them.

The hard drive failed initialization. Run the hard drive tests in
Dell Diagnostics.

The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.

The computer cannot identify the ExpressCard. Reinsert the
card or try another card.

The amount of memory recorded in non-volatile memory
(NVRAM) does not match the memory module installed in the
computer. Restart the computer. If the error appears again,

Contact Dell

The file that you are trying to copy is too large to fit on the
disk, or the disk is full. Try copying the file to a different disk
or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE
FOLLOWING CHARACTERS: \ / : * ? " < > | -

GATE A20 FAILURE

GENERAL FAILURE

Do not use these characters in filenames.

A memory module may be loose. Reinstall the memory module
or, if necessary, replace it.

The operating system is unable to carry out the command.
The message is usually followed by specific information. For

Troubleshooting your computer 73

Table 26. Diagnostic error messages (continued)

Error messages Description

example, Printer out of paper. Take the
appropriate action.

HARD-DISK DRIVE CONFIGURATION ERROR

HARD-DISK DRIVE CONTROLLER FAILURE 0

HARD-DISK DRIVE FAILURE

HARD-DISK DRIVE READ FAILURE

INSERT BOOTABLE MEDIA

The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from
an optical drive. Then, shut down the computer, reinstall the
hard drive, and restart the computer. Run the Hard Disk
Drive tests in Dell Diagnostics.

The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
and boot the computer from an optical drive. Then, shut down
the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive tests in Dell Diagnostics.

The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
and boot the computer from an optical drive. Then, shut down
the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive tests in Dell Diagnostics.

The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from an
optical. Then, shut down the computer, reinstall the hard
drive, and restart the computer. If the problem persists, try
another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.

The operating system is trying to boot to non-bootable media,
such as an optical drive. Insert bootable media.

INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM

KEYBOARD CLOCK LINE FAILURE

KEYBOARD CONTROLLER FAILURE

KEYBOARD DATA LINE FAILURE

KEYBOARD STUCK KEY FAILURE

LICENSED CONTENT IS NOT ACCESSIBLE IN
MEDIADIRECT

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE

MEMORY ALLOCATION ERROR

The system configuration information does not match the
hardware configuration. The message is most likely to occur
after a memory module is installed. Correct the appropriate
options in the system setup program.

For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.

For external keyboards, check the cable connection. Restart
the computer, and avoid touching the keyboard or the mouse
during the boot routine. Run the Keyboard Controller test in
Dell Diagnostics.

For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.

For external keyboards or keypads, check the cable
connection. Restart the computer, and avoid touching the
keyboard or keys during the boot routine. Run the Stuck Key
test in Dell Diagnostics.

Dell MediaDirect cannot verify the Digital Rights Management
(DRM) restrictions on the file, so the file cannot be played.

A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.

The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down the
computer, wait for 30 seconds, and then restart it. Run the
program again. If the error message still appears, see the
software documentation.

74 Troubleshooting your computer

Table 26. Diagnostic error messages (continued)

Error messages Description

MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.

MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE

MEMORY WRITE/READ FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE

NO BOOT DEVICE AVAILABLE

NO BOOT SECTOR ON HARD DRIVE

NO TIMER TICK INTERRUPT

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME
PROGRAMS AND TRY AGAIN

OPERATING SYSTEM NOT FOUND

OPTIONAL ROM BAD CHECKSUM

SECTOR NOT FOUND

A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.

A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.

The computer cannot find the hard drive. If the hard drive is
your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.

The operating system may be corrupted, Contact Dell.

A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.

You have too many programs open. Close all windows and
open the program that you want to use.

Reinstall the operating system. If the problem persists,
Contact Dell.

The optional ROM has failed. Contact Dell.

The operating system cannot locate a sector on the hard
drive. You may have a defective sector or corrupted File
Allocation Table (FAT) on the hard drive. Run the Windows
error-checking utility to check the file structure on the hard
drive. See Windows Help and Support for instructions (click
Start > Help and Support). If a large number of sectors are
defective, back up the data (if possible), and then format the
hard drive.

SEEK ERROR

SHUTDOWN FAILURE

TIME-OF-DAY CLOCK LOST POWER

TIME-OF-DAY CLOCK STOPPED

TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM
SETUP PROGRAM

TIMER CHIP COUNTER 2 FAILED

UNEXPECTED INTERRUPT IN PROTECTED MODE

The operating system cannot find a specific track on the hard
drive.

A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics. If the message
reappears, Contact Dell.

System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If the
problem persists, try to restore the data by entering the
System Setup program, then immediately exit the program. If
the message reappears, Contact Dell.

The reserve battery that supports the system configuration
settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists,
Contact Dell.

The time or date stored in the system setup program does not
match the system clock. Correct the settings for the Date
and Time options.

A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.

The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the System Memory tests and the

Keyboard Controller test in Dell Diagnostics or Contact
Dell.

X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT
READY

Insert a disk into the drive and try again.

Troubleshooting your computer 75

System error messages

Table 27. System error messages

System message Description

Alert! Previous attempts at booting this
system have failed at checkpoint [nnnn]. For
help in resolving this problem, please note
this checkpoint and contact Dell Technical
Support

The computer failed to complete the boot routine three
consecutive times for the same error.

CMOS checksum error

CPU fan failure

System fan failure

Hard-disk drive failure

Keyboard failure

No boot device available

No timer tick interrupt

NOTICE - Hard Drive SELF MONITORING SYSTEM
has reported that a parameter has exceeded
its normal operating range. Dell recommends
that you back up your data regularly. A
parameter out of range may or may not
indicate a potential hard drive problem

RTC is reset, BIOS Setup default has been loaded.

CPU fan has failed.

System fan has failed.

Possible hard disk drive failure during POST.

Keyboard failure or loose cable. If reseating the cable does not
solve the problem, replace the keyboard.

No bootable partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.

● If the hard drive is your boot device, ensure that the
cables are connected and that the drive is installed
properly and partitioned as a boot device.

● Enter system setup and ensure that the boot sequence
information is correct.

A chip on the system board might be malfunctioning or
motherboard failure.

S.M.A.R.T error, possible hard disk drive failure.

Power Supply Unit PSU Built-in Self Test BIST

This system supports a new Power Supply Unit (PSU) Built-in Self Test (BIST). BIST can now be performed by simply
connecting the AC power cord to the PSU.

Troubleshooting with BIST

1. Turn off the system.

2. Disconnect the power cord from the PSU, and wait for 15 seconds.

3. After 15 seconds, connect the power cord back to the PSU.

● If the LED stays on for 3 seconds and turns off, it indicates that the PSU is functional. Continue with troubleshooting
steps for other devices.

● If the LED does not turns on, it indicates a hardware failure. The failed component can be PSU, system board, or any
other device.

76

Troubleshooting your computer

Steps to confirm that PSU is defective

1. Disconnect the power cord from the PSU.

CAUTION: Ensure that you take adequate safety precautions before accessing the internal components of

your system. See the disassembly instructions in the Service Manual for procedure to access the PSU and its

cables.

2. Disconnect the PSU cables from the system board.

3. Connect the power cord to the PSU.

● If the LED stays on for 3 seconds and turns off, it indicates that the PSU is functional. Continue with troubleshooting
steps for other devices.

● If the LED does not turns on, it indicates a PSU failure. Dispatch PSU only.

Troubleshooting your computer

77

Technical specifications

NOTE: Offerings may vary by region. For more information regarding the configuration of your computer in:

● Windows 10, click or tap Start > Settings > System > About.

Topics:

• Processor specifications

• Memory specifications

• Video specifications

• Audio specifications

• Communication specifications

• Storage specifications

• Ports and connectors specifications

• Power supply specifications

• Physical dimension specifications

• System board layout

• Controls and lights specifications

• Environmental specifications

8

Processor specifications

OptiPlex 5050 systems are shipped with Intel 6th generation and 7th generation core processor technology.

NOTE:

The clock speed and performance varies depending on the workload and other variables. Total cache up to 8 MB

cache depending on processor type.

Feature Specification

Processor type

Total cache Up to 8 MB cache depending on processor type

● 6th Generation Intel® Core™ i3-6100

● 6th Generation Intel® Core™ i5-6400

● 6th Generation Intel® Core™ i5-6500

● 6th Generation Intel® Core™ i5-6600

● 6th Generation Intel® Core™ i7-6700

● Intel® Pentium® G4400

● Intel® Pentium® G4500

● 7th Generation Intel® Core™ i3-7100

● 7th Generation Intel® Core™ i3-7300

● 7th Generation Intel® Core™ i5-7400

● 7th Generation Intel® Core™ i5-7500

● 7th Generation Intel® Core™ i5-7600

● 7th Generation Intel® Core™ i7-7700

● Intel® Pentium® G4560

78 Technical specifications

Memory specifications

Feature Specification

Type DDR4 DRAM Non-ECC

Connectors Four DIMM slots

Memory module
capacity

Minimum
Memory

Maximum
Memory

Memory speed 2133 MHz / 2400 MHz

4 GB, 8 GB, and 16 GB

4 GB

64 GB

NOTE: If this product is purchased with Intel 6th Gen CPUs or 7th Gen Celeron dual core CPU, the

maximum MHz this product can achieve is 2133, though the memory material used is 2400 MHz.

Memory
configurations

4 GB - 1x 4 GB
8 GB - 2x 4GB
8 GB- 1x 8 GB
16 GB - 2x 8 GB
32 GB - 4x 8 GB
64 GB - 4x 16 GB

Video specifications

Feature

Video Controller

- Integrated

Video Controller

- Discrete

Specification

For Intel 7th generation processors:

● Intel HD 630 Graphics [with 7th Generation Core i3/i5/i7 CPU-GPU combo]

● Intel HD 610 Graphics [with 7th Generation Pentium CPU-GPU combo]

For Intel 6th generation processors:

● Intel HD 530 [with 6th Generation Core i3/i5/i7 CPU-GPU combo]

● Intel HD 510 Graphics [with 6th Generation Pentium CPU-GPU combo]

● 1 GB AMD Radeon™ R5 430 (optional)

● 2 GB AMD Radeon™ R5 430 (optional)

● 4 GB AMD Radeon™ R7 450 (optional)

Audio specifications

Feature

Controller Realtek ALC3234 High Definition Audio Codec (integrated, supports multiple streaming)

Internal speaker
amplifier

Specification

Integrated

Technical specifications 79

Communication specifications

Table 28. Communication specifications

Feature Specification

Network adapter Integrated Intel® i219-V Gigabit1 Ethernet LAN 10/100/1000 (Remote Wake Up, PXE and

support)

Wireless (optional) Intel® Dual-Band Wireless-AC 8265 Wi-Fi + BT 4.2 Wireless Card (2x2), MU-

MIMO (optional)

Storage specifications

Feature

Hard drive

Specification

● One 2.5-inch drive

Options supported:

○ 2.5” 500 GB SATA3 5400 RPM HDD
○ 2.5” 500 GB SATA3 7200 RPM HDD
○ 2.5” 500 GB SATA3 Solid State HYBRID HDD W/8GB FLASH
○ 2.5” 500 GB SATA3 7200 RPM SELF ENCRYPTING DRIVE (OPAL v2.0 compliant)
○ 2.5” 1 TB SATA3 7200RPM HDD
○ 2.5” 1 TB SATA3 Solid State HYBRID HDD W/8GB FLASH
○ 2.5” 2 TB SATA3 5400 RPM HDD
○ 2.5” 256 GB SOLID STATE DRIVE Class 20
○ 2.5” 512 GB SOLID STATE DRIVE Class 20

● One 3.5–inch hard drive

Options supported:

○ 3.5” 500 GB 7.2K
○ 3.5” 1.0 TB 7.2K
○ 3.5” 2.0 TB 7.2K

One M.2 PCIe SSD

● M.2 SATA 128 GB Solid State Drive Class 20

● M.2 PCIe 256 GB Solid State Drive Class 40

● M.2 PCIe 512 GB Solid State Drive Class 40

● M.2 PCIe 1 TB Solid State Drive Class 40

Optical drive

RAID The system does not support RAID 0 or RAID 1 capability.

One

Ports and connectors specifications

Table 29. Ports and connectors

Feature Specification

Front I/O ports Universal audio jack One

USB 2.0 Two (one with PowerShare)

USB 3.1 Gen 1 Two

Rear I/O ports USB 3.1 Gen 1 Four

80 Technical specifications

Table 29. Ports and connectors (continued)

USB 2.0 Two

Serial port One

Universal audio jack One

HDMI Port One

DisplayPort Two

Network port RJ-45 One

Power connector port One

Rear port PS/2 Two

Power supply specifications

Feature

Type 240 W

Frequency 47 Hz - 63 Hz

Voltage 90 VAC - 264 VAC

Input current 4 A / 2 A

Coin cell battery 3 V CR2032 lithium coin cell

Specification

Physical dimension specifications

Feature

Height 350.52 mm (13.8 inches)

Width 154. mm (6.1 inches)

Depth 274.32 mm (10.8 inches)

Weight 7.93 kg (17.49 lb)

Specification

Technical specifications 81

System board layout

1. PCIe x16(wire x4) Connector (Slot4) 2. PCIe x1 Connector (Slot3)

3. PCIe x16 Connector (Slot2) 4. PCI-eX1 connector (slot 1)

5. VGA Daughter Board Connector (VGA) 6. System fan connector

7. Intrusion switch connector 8. CPU socket connector

9. CPU power connector 10. CPU fan connector

11. Coin cell battery 12. Memory module connectors

13. Card reader connector 14. Power switch connector

15. M.2 SSD connector 16. SATA 1 connector

17. SATA 3 connector 18. Speaker connector

19. ATX power connector 20. HDD and ODD power connector

21. SATA 2 connector 22. SATA 0 connector

23. CMOS_CLR/Password/service_Mode Jumper

Controls and lights specifications

Feature

Power button
light

Hard Drive
activity light

Back panel:

Specification

White light — Solid white light indicates power-on state; blinking white light indicates sleep state of the
computer.

White light — Blinking white light indicates that the computer is reading data from or writing data to the
hard drive.

82 Technical specifications

Feature Specification

Link integrity
light on
integrated
network
adapter :

Network activity
light on
integrated
network adapter

Power supply
diagnostic light

Green — a good 10 Mbps or 100 Mbps connection exists between the network and the computer.

Orange — a good 1000 Mbps connection exists between the network and the computer.

Off (no light) — the computer is not detecting a physical connection to the network.

Yellow light — A blinking yellow light indicates that network activity is present.

Green light — The power supply is turned on and is functional. The power cable must be connected to
the power connector (at the back of the computer) and the electrical outlet.

Environmental specifications

Temperature

Operating 0°C to 35°C (32°F to 95°F)

Storage –40°C to 65°C (–40°F to 149°F)

Relative
humidity
(maximum)

Specifications

Specifications

Operating 10 % to 90 % (non condensing)

Storage 5 % to 95 % (non condensing)

Maximum

Specifications

vibration:

Operating 0.66 GRMS

Storage 1.30 GRMS

Maximum

Specifications

shock:

Operating 110 G

Storage 160 G

Altitude

Specifications

(maximum)

Operating –15.2 m to 30482000 m (–50 to 10,0006560 ft)

Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft)

Airborne
contaminant level

G2 or lower as defined by ANSI/ISA-S71.04-1985

Technical specifications 83

Contacting Dell

Prerequisites

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing

slip, bill, or Dell product catalog.

About this task

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Steps

1. Go to Dell.com/support.

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4. Select the appropriate service or support link based on your need.

9

84 Contacting Dell