Dell N7010, P08E, P08E001, 7HR9P User Manual

INSPIRON

SETUP GUIDE

™

INSPIRON

Regulatory model: P08E series Regulatory type: P08E001

™

SETUP GUIDE

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your

computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells
you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems
are not applicable.
__________________

Information in this document is subject to change without notice.

© 2010 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text:
trademarks of Dell Inc.;
Corporation in the U.S. and other countries;
are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries;
and

ATI Mobility Radeon

trademark of the Blu-ray Disc Association;
by Dell under license.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and
names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

February 2010 P/N 7HR9P Rev. A01

Dell

, the

DELL

logo,

Intel, Pentium

are trademarks or registered trademarks of Advanced Micro Devices, Inc.;

, and

Inspiron, YOURS IS HERE, Solution Station

Celeron

are registered trademarks and

Microsoft, Windows, Windows Vista

Bluetooth

is a registered trademark owned by Bluetooth SIG, Inc. and is used

, and the

, and

Core

is a trademark of Intel

Windows Vista

DellConnect

start button logo

Blu-ray Disc

are

AMD

is a

Contents

Setting Up Your Inspiron Laptop. . . . . . . . . .5

Before Setting Up Your Computer . . . . . . . . . 5

Connect the AC Adapter . . . . . . . . . . . . . . . . .6

Connect the Network Cable (Optional) . . . . . 7

Press the Power Button . . . . . . . . . . . . . . . . . 8

Set Up Microsoft Windows. . . . . . . . . . . . . . . 9

Create System Recovery Media

(Recommended). . . . . . . . . . . . . . . . . . . . . . . 10

Install the SIM Card (Optional). . . . . . . . . . . 12

Enable or Disable Wireless (Optional). . . . . 14

Set Up Wireless Display (Optional) . . . . . . . 16

Connect to the Internet (Optional) . . . . . . . . 17

Using Your Inspiron Laptop. . . . . . . . . . . . .22

Right View Features. . . . . . . . . . . . . . . . . . . . 22

Left View Features. . . . . . . . . . . . . . . . . . . . . 24

Back View Features. . . . . . . . . . . . . . . . . . . . 26

Front View Features. . . . . . . . . . . . . . . . . . . . 27

Status Lights and Indicators. . . . . . . . . . . . . 28

Computer Base and Keyboard Features . . . 30

Touch Pad Gestures. . . . . . . . . . . . . . . . . . . . 32

Multimedia Control Keys. . . . . . . . . . . . . . . . 34

Using the Optical Drive . . . . . . . . . . . . . . . . . 36

Display Features . . . . . . . . . . . . . . . . . . . . . .38

Removing and Replacing the Battery . . . . . 40

Software Features . . . . . . . . . . . . . . . . . . . . . 42

Dell DataSafe Online Backup . . . . . . . . . . . .43

Dell Dock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Solving Problems . . . . . . . . . . . . . . . . . . . . .45

Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . .45

Network Problems . . . . . . . . . . . . . . . . . . . . . 46

Power Problems. . . . . . . . . . . . . . . . . . . . . . . 47

3

Contents

Memory Problems . . . . . . . . . . . . . . . . . . . . . 48

Lockups and Software Problems . . . . . . . . . 48

Using Support Tools. . . . . . . . . . . . . . . . . . .51

Dell Support Center . . . . . . . . . . . . . . . . . . . . 51

My Dell Downloads . . . . . . . . . . . . . . . . . . . . 52

System Messages . . . . . . . . . . . . . . . . . . . . . 52

Hardware Troubleshooter . . . . . . . . . . . . . . . 54

Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . 54

Restoring Your Operating System . . . . . . .58

System Restore . . . . . . . . . . . . . . . . . . . . . . . 59

Dell DataSafe Local Backup. . . . . . . . . . . . . 60

System Recovery Media . . . . . . . . . . . . . . . .62

Dell Factory Image Restore . . . . . . . . . . . . .63

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .65

Technical Support and Customer

Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

DellConnect . . . . . . . . . . . . . . . . . . . . . . . . . . 66

4

Online Services . . . . . . . . . . . . . . . . . . . . . . . 67

Automated Order-Status Service. . . . . . . . . 68

Product Information. . . . . . . . . . . . . . . . . . . . 68

Returning Items for Repair Under Warranty

or for Credit . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Before You Call. . . . . . . . . . . . . . . . . . . . . . . .70

Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . . 72

Finding More Information and

Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Specifications . . . . . . . . . . . . . . . . . . . . . . .76

Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Macrovision Product Notice. . . . . . . . . . . . . 83

Information for NOM, or Official Mexican

Standard (Only for Mexico). . . . . . . . . . . . . . 84

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

Setting Up Your Inspiron Laptop

INSPIRON

This section provides information about setting
up your Dell™ Inspiron™ laptop.

Before Setting Up Your Computer

When positioning your computer, ensure that
you allow easy access to a power source,
adequate ventilation, and a level surface to
place your computer.

Restricting airflow around your Inspiron
laptop may cause it to overheat. To prevent
overheating ensure that you leave at least

10.2 cm (4 inches) at the back of the computer
and a minimum of 5.1 cm (2 inches) on all other
sides. You should never place your computer in
an enclosed space, such as a cabinet or drawer
when it is powered on.

WARNING: Do not block, push objects
into, or allow dust to accumulate in
the air vents. Do not place your Dell™
computer in a low-airflow environment,
such as a closed briefcase, or on fabric
surfaces, such as carpets or rugs, while
it is powered on. Restricting the airflow
can damage the computer, deteriorate the
computer performance, or cause a fire.
The computer turns on the fan when the
computer gets hot. Fan noise is normal and
does not indicate a problem with the fan or
the computer.

CAUTION: Placing or stacking heavy or
sharp objects on the computer may result
in permanent damage to the computer.

5

Setting Up Your Inspiron Laptop

Connect the AC Adapter

Connect the AC adapter to the computer and then plug it into a wall outlet or surge protector.

WARNING: The AC adapter works with electrical outlets worldwide. However, power
connectors and power strips vary among countries. Using an incompatible cable or
improperly connecting the cable to a power strip or electrical outlet may cause fire or
permanent damage to your computer.

NOTE: Connect the power cable to the adapter firmly and ensure that the light on the adapter is

on when you turn on power.

6

Connect the Network Cable (Optional)

To use a wired network connection, connect the network cable.

Setting Up Your Inspiron Laptop

7

Setting Up Your Inspiron Laptop

Press the Power Button

8

Setting Up Your Inspiron Laptop

Set Up Microsoft Windows

Your Dell computer is preconfigured with the Microsoft® Windows® operating system. To set
up Windows for the first time, follow the instructions on the screen. These steps are mandatory
and may take some time to complete. The Windows setup screens will take you through several
procedures including accepting license agreements, setting preferences, and setting up an Internet
connection.

CAUTION: Do not interrupt the operating system’s setup process. Doing so may render your
computer unusable and you will need to reinstall the operating system.

NOTE: For optimal performance of your computer, it is recommended that you download and
install the latest BIOS and drivers for your computer available at support.dell.com.

NOTE: For more information on the operating system and features, see
support.dell.com/MyNewDell.

9

Setting Up Your Inspiron Laptop

Create System Recovery Media (Recommended)

NOTE: It is recommended that you create a system recovery media as soon as you set up

Microsoft Windows.

The system recovery media can be used to restore your computer to the operating state it was in
when you purchased the computer, while preserving data files (without the need of the

System

disc). You can use the system recovery media if changes to the hardware, software, drivers,

or other system settings have left the computer in an undesirable operating state.

You will require the following to create the system recovery media:

Dell DataSafe Local Backup•

USB key with a minimum capacity of 8 GB or DVD-R/DVD+R/Blu-ray Disc•

NOTE: Dell DataSafe Local Backup does not support rewritable discs.

™

10

Operating

Setting Up Your Inspiron Laptop

To create a system recovery media:

Ensure that the AC adapter is connected (see “Connect the AC Adapter” on page 1. 6).

Insert the disc or USB key in the computer.2.

Click 3. Start → Programs→ Dell DataSafe Local Backup.

Click 4. Create Recovery Media.

Follow the instructions on the screen.5.

NOTE: For information on using the system recovery media, see “System Recovery Media” on
page 62.

11

Setting Up Your Inspiron Laptop

Install the SIM Card (Optional)

NOTE: Installing a SIM is not required if you are using an EVDO card to access the Internet.

Installing a Subscriber Identity Module (SIM) card allows you to browse the Internet, check e-mail,
and connect to a Virtual Private Network. To access these features, you must be within the network
of your cellular service provider.

To install the SIM card:

Turn off your computer.1.

Remove the battery (see “Removing and Replacing the Battery” on page 2. 40).

In the battery bay, slide the SIM card into the SIM card slot.3.

Replace the battery (see “Removing and Replacing the Battery” on page 4. 40).

Turn on your computer.5.

To remove the SIM card, press and eject the SIM card.

12

Setting Up Your Inspiron Laptop

1

2

3

1

battery bay

2

SIM card slot

3

SIM card

13

Setting Up Your Inspiron Laptop

Enable or Disable Wireless (Optional)

14

Setting Up Your Inspiron Laptop

NOTE: The wireless feature is available on your computer only if you ordered a WLAN card
at the time of purchase. For more information on the cards supported by your computer, see
“Specifications” on page 76.

To enable wireless:

Ensure that your computer is turned on.1.

Press the wireless key 2. on the function key row on the keyboard.

A confirmation of your selection appears on the screen.

Wireless enabled

Wireless disabled

To disable wireless:

Press the wireless key on the function key row on the keyboard again to turn off all radios.

NOTE: The wireless key allows you to quickly turn off all wireless radios (Wi-Fi and Bluetooth®)
on your computer, such as when you are asked to disable all wireless radios on an airplane
flight.

15

Setting Up Your Inspiron Laptop

Set Up Wireless Display (Optional)

NOTE: Wireless display may not be

supported on all computers.

Wireless display can only be set up on
computers with:

Processor Intel® Core™ i3 and above

Video
controller

WLAN
card

Operating
system

16

Intel® HD Graphics

Intel® Centrino® 6200 or Intel
Centrino Advanced-N + WiMAX
6250

Windows 7 Home Premium,
Professional, or Ultimate

To set up wireless display on your computer:

Ensure that computer is turned on.1.

Ensure that wireless is enabled (see “Enable 2.
or Disable Wireless” on page 14).

Connect the wireless display adapter to 3.
the TV.

Turn on the TV.4.

Select the appropriate video source for your 5.
TV, such as HDMI1, HDMI2, or S-Video.

Click the Intel6.
the desktop.
The Intel® Wireless Display window
appears.

Select 7. Scan for available displays.

Select your wireless display adapter from 8.
the Detected wireless displays list.

Enter the security code that appears on 9.
your TV.

®

Wireless Display icon on

Setting Up Your Inspiron Laptop

To enable wireless display:

Click the Intel1.
the desktop.
The Intel® Wireless Display window
appears.

Select 2. Connect to Existing Adapter.

NOTE: For more information about wireless
display, see the wireless display adapter

Quick Start Guide

®

Wireless Display icon on

.

Connect to the Internet (Optional)

To connect to the Internet, you need an external
modem or network connection and an Internet
Service Provider (ISP).

If an external USB modem or WLAN adapter
is not a part of your original order, you can
purchase one from www.dell.com.

17

Setting Up Your Inspiron Laptop

Setting Up a Wired Connection

If you are using a DSL or cable/satellite •
modem connection, contact your ISP
or cellular telephone service for setup
instructions.

If you are using a dial-up connection, •
connect the telephone line to the optional
external USB modem and to the telephone
wall connector before you set up your

Internet connection.
To complete setting up your wired Internet
connection, follow the instructions in “Setting
Up Your Internet Connection” on page 19.

18

Setting Up a Wireless Connection

NOTE: To set up your wireless router,

see the documentation that shipped with
your router.

Before you can use your wireless Internet
connection, you need to connect to your
wireless router.

To set up your connection to a wireless router:

Windows Vista

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 14).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Connect To.

Follow the instructions on the screen to 4.
complete the setup.

®

Setting Up Your Inspiron Laptop

Windows® 7

Ensure that wireless is enabled on your 1.
computer (see “Enable or Disable Wireless”
on page 14).

Save and close any open files, and exit any 2.
open programs.

Click 3. Start → Control Panel.

In the search box, type 4. network and
then click Network and Sharing Center→
Connect to a network.

Follow the instructions on the screen to 5.
complete the setup.

Setting Up Your Internet Connection

ISPs and ISP offerings vary by country. Contact
your ISP for offerings available in your country.

If you cannot connect to the Internet but have
successfully connected in the past, the ISP
might have a service outage. Contact your ISP
to check the service status, or try connecting
again later.

Have your ISP information ready. If you do not
have an ISP, the Connect to the Internet wizard
can help you get one.

19

Setting Up Your Inspiron Laptop

To set up your Internet connection:

Windows Vista

Save and close any open files, and exit any 1.

open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then

click Network and Sharing Center→ Set up

a connection or network→ Connect to the

Internet.

The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.

use the setup information provided by your

ISP to complete the setup.

20

Windows 7

Save and close any open files, and exit any 1.
open programs.

Click 2. Start → Control Panel.

In the search box, type 3. network, and then
click Network and Sharing Center→ Set up

a new connection or network→ Connect to
the Internet.
The Connect to the Internet window appears.

NOTE: If you do not know which type of

connection to select, click Help me choose
or contact your ISP.

Follow the instructions on the screen and 4.
use the setup information provided by your
ISP to complete the setup.

Setting Up Your Inspiron Laptop

21

Using Your Inspiron Laptop

1 3

4

5 6

2

This section provides information about the features available on your Inspiron laptop.

INSPIRON

Right View Features

22

Using Your Inspiron Laptop

1

Optical drive — Plays or records CDs, DVDs and Blu-ray Discs.

For more information, see “Using the Optical Drive” on page 36.

2

Optical drive light — Blinks when you press the optical drive eject button or when you insert a

disc and it is being read.

3

Optical drive eject button — Opens the optical drive tray when pressed.

4

eSATA/USB combo connector — Connects to eSATA compatible storage devices (such
as external hard drives or optical drives) or USB devices (such as a mouse, keyboard, printer,
external drive, or MP3 player).

5

Network connector — Connects your computer to a network or a broadband device if

you are using a wired network.

6

Security cable slot — Attaches a commercially available security cable to the computer.

NOTE: Before you buy a security cable, ensure that it fits into the security cable slot on your

computer.

23

Using Your Inspiron Laptop

1 2 3 4 5

Left View Features

24

Using Your Inspiron Laptop

1

USB 2.0 connector — Connects to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

2

Audio in/Microphone connector — Connects to a microphone or inputs signal for use

with audio programs.

3

Audio out/Headphone connector — Connects to a pair of headphones or to a powered

speaker or sound system.

4

HDMI connector — Connects to a TV for both 5.1 audio and video signals.

NOTE: When used with a monitor, only the video signal is read.

5

share digital photos, music, videos, and documents stored on memory cards.

NOTE: Your computer ships with a plastic blank installed in the media card slot. Blanks protect
unused slots from dust and other particles. Save the blank for use when no media card is
installed in the slot. Blanks from other computers may not fit your computer.

7-in-1 Media Card Reader — Provides a fast and convenient way to view and

25

Using Your Inspiron Laptop

1 2 3

Back View Features

1

AC adapter connector — Connects to the AC adapter to power the computer and charge

the battery.

2

USB 2.0 connectors (2) — Connect to USB devices, such as a mouse, keyboard, printer,

external drive, or MP3 player.

3

VGA connector — Connects to a monitor or projector.

26

Using Your Inspiron Laptop

132

Front View Features

1

Power indicator light — Indicates the power states. For more information on the power

indicator light, see “Status Lights and Indiactors” on page 28.

2

Hard drive activity light — Turns on when the computer reads or writes data. A solid

white light indicates hard drive activity.

CAUTION: To avoid loss of data, never turn off the computer while the hard drive activity
light is flashing.

3

Battery status light — Indicates the battery charge status. For more information on the

battery status light, see “Status Lights and Indicators”on page 28.

NOTE: The battery is charging when the computer is powered using the AC adapter.

27

Using Your Inspiron Laptop

Status Lights and Indicators

Battery Status Light

AC adapter

Battery

NOTE: The battery is charging when the computer is powered using the AC adapter.

28

Indicator light status Computer state(s) Battery charge level

solid white on/standby/off/

hibernate

off on/standby/off/

hibernate

solid amber on/standby <=10%

off on/standby/off/

hibernate
off/hibernate

<=98%

>98%

>10%

<=10%

Using Your Inspiron Laptop

Power Button Light/Power Indicator Light

Indicator light status Computer state(s)

solid white
breathing white

off

NOTE: For information on power problems, see “Power Problems” on page 47.

on
standby
off/hibernate

29

Using Your Inspiron Laptop

1

5

3

4

2

Computer Base and Keyboard Features

30

Using Your Inspiron Laptop

1

Power button and light — Turns the computer on or off when pressed. The light on the

button indicates the power states.

For more information on the power button light, see “Status Lights and Indicators” on page 28.

2

Function key row — The wireless enable or disable key, brightness increase and decrease

keys, multimedia keys, and the touch pad enable or disable key are located in this row.

For more information on the multimedia keys, see “Multimedia Control Keys” on page 34.

3

Touch pad — Provides the functionality of a mouse to move the cursor, drag or move selected

items, and left-click by tapping the surface. The touch pad supports the Scroll, Flick, Zoom, and
Rotate features. To change the touch pad settings, double-click the Dell Touch pad icon in the
notification area of the desktop. For more information, see “Touch Pad Gestures” on page 32.

NOTE: To enable or disable the touch pad, press the key on the function key row on the
keyboard.

4

Touch pad buttons (2) — Provide left-click and right-click functions like those on a mouse.

5

Microphone — Provides quality sound for video conferencing and voice recording.

31

Using Your Inspiron Laptop

Touch Pad Gestures

Scroll

Allows you to scroll through content. The scroll
feature includes:

Auto Scroll Vertical — Allows you to scroll up
or down on the active window.

Move two fingers up or down
at a fast pace to activate
vertical auto scrolling.

Tap on the touch pad to stop
auto scrolling.

Auto Scroll Horizontal — Allows you to scroll
left or right on the active window.

Move two fingers to your
left or right at a fast pace
to activate horizontal auto
scrolling.

Tap on the touch pad to stop
auto scrolling.

32

Flick

Allows you to flip content forward or backward
based on the direction of the flick.

Move three fingers quickly in
the desired direction to flip
content in the active window.

Using Your Inspiron Laptop

Zoom

Allows you to increase or decrease the
magnification of the screen content. The
zoom feature includes:

Pinch — Allows you to zoom in or zoom out
by moving two fingers apart or bringing them
closer together on the touch pad.

To zoom in:

Move two fingers apart to
enlarge the view of the active
window.

To zoom out:

Move two fingers close
together to reduce the view of
the active window.

Rotate

Allows you to rotate the active content on the
screen. The rotate feature includes:

Twist — Allows you to rotate active content
using two fingers where one finger is anchored
and the other rotates.

Keeping the thumb in place,
move the index finger in an
arced direction right or left
to rotate the selected item
clockwise or anticlockwise.

33

Using Your Inspiron Laptop

Multimedia Control Keys

The multimedia control keys are located on the function key row on the keyboard. To use the
multimedia controls, press the required key. You can configure the multimedia control keys on the
keyboard using the System Setup (BIOS) utility or the Windows Mobility Center.

System Setup (BIOS) Utility

Press <F2> during POST (Power On Self Test) to enter the 1. System Setup (BIOS) utility.

In the 2. Function Key Behavior, select Multimedia Key First or Function Key First.

Multimedia Key First — This is the default setting. Press any multimedia key to perform the
associated action. For function key, press <Fn> + the required function key.

Function Key First — Press any function key to perform the associated action. For multimedia
action, press <Fn> + the required multimedia control key.

NOTE: The Multimedia Key First option is active only in the operating system.

Windows Mobility Center

Press the 1. < ><X> keys to launch the Windows Mobility Center.

In the 2. Function Key Row, select Function Key or Multimedia Key.

34

Using Your Inspiron Laptop

Mute the sound Play the previous track or chapter

Decrease the volume level Play or pause

Increase the volume level Play the next track or chapter

35

Using Your Inspiron Laptop

Using the Optical Drive

CAUTION: Do not press down on the optical drive tray when you open or close it. Keep the
optical drive tray closed when you are not using the optical drive.

CAUTION: Do not move the computer while playing or recording a disc.

The optical drive plays or records CDs, DVDs, and Blu-ray discs. Ensure that the side
with print or writing is facing up when placing discs on the optical drive tray.

To place a disc in the optical drive:

Press the eject button on the optical drive. 1.

Pull out the optical drive tray.2.

Place the disc, label side up, in the center of the optical drive tray and snap the disc onto 3.
the spindle.

Push the optical drive tray back into the drive. 4.

36

1

3

4

2

1

disc

2

spindle

3

optical drive tray

4

eject button

Using Your Inspiron Laptop

37

Using Your Inspiron Laptop

3

1

2

Display Features

38

Using Your Inspiron Laptop

1

Camera activity indicator — Indicates if the camera is on or off. A solid white light indicates

camera activity.

2

Camera — Built-in camera for video capture, conferencing, and chat.

3

Display — Your display can vary based on selections you made when purchasing your

computer. For more information about displays, see the Dell Technology Guide available on
your hard drive or at support.dell.com/manuals.

39

Using Your Inspiron Laptop

Removing and Replacing the Battery

WARNING: Before you begin any of the procedures in this section, follow the safety
instructions that shipped with your computer.

WARNING: Using an incompatible battery may increase the risk of fire or explosion. This
computer should only use a battery purchased from Dell. Do not use batteries from other
computers.

WARNING: Before removing the battery, shut down the computer, and remove external cables
(including the AC adapter).

To remove the battery:

Turn off the computer and turn it over. 1.

Slide the battery lock latch to the unlock position.2.

Slide the battery release latch.3.

Slide and lift the battery out of the battery bay.4.

To replace the battery:

Align the tabs on the battery with the slots on the battery bay.1.

Slide the battery into the battery bay until it clicks into place.2.

Slide the battery lock latch to the lock position.3.

40

Using Your Inspiron Laptop

3

2

1

1

battery lock latch

2

battery

3

battery release latch

41

Using Your Inspiron Laptop

Software Features

NOTE: For more information about the

features described in this section, see the
Dell Technology Guide available on your
hard drive or at support.dell.com/manuals.

FastAccess Facial Recognition

Your computer may have the FastAccess facial
recognition feature. This feature helps keep
your Dell computer secure by learning the
unique appearance of your face and uses this to
verify your identity to automatically supply login
information when you would normally enter this
information yourself (such as for logging into a
Windows account or into secure websites).

For more information, click
Start → Programs→ FastAccess.

42

Productivity and Communication

You can use your computer to create
presentations, brochures, greeting cards, fliers,
and spreadsheets. You can also edit and view
digital photographs and images. Check your
purchase order for software installed on
your computer.

After connecting to the Internet, you can access
websites, setup an e-mail account, and upload
or download files.

Using Your Inspiron Laptop

Entertainment and Multimedia

You can use your computer to watch videos,
play games, create your own CDs/DVDs, listen to
music and Internet radio stations.

You can download or copy pictures and video files
from portable devices, such as digital cameras
and cell phones. Optional software applications
enable you to organize and create music and
video files that can be recorded to disc, saved
on portable products such as MP3 players and
handheld entertainment devices, or played and
viewed directly on connected TVs, projectors,
and home theater equipment.

Dell DataSafe Online Backup

NOTE: Dell DataSafe Online may not be

available in all regions.

NOTE: A broadband connection is
recommended for fast upload/download
speeds.

Dell DataSafe Online is an automated backup
and recovery service that helps protect your
data and other important files from catastrophic
incidents like theft, fire, or natural disasters. You
can access the service on your computer using
a password-protected account.

For more information, go to delldatasafe.com.

To schedule backups:

Double-click the Dell DataSafe Online 1.
icon on the taskbar.

Follow the instructions that appear on the 2.
screen.

43

Using Your Inspiron Laptop

Dell Dock

The Dell Dock is a group of icons that provides easy access to frequently-used applications, files,
and folders. You can personalize the Dock by:

Adding or removing icons•

Grouping related icons into categories•

Changing the color and location of the Dock•

Changing the behavior of the icons•

Add a Category

Right-click the Dock, click 1. Add→ Category.
The Add/Edit Category window is displayed.

Enter a title for the category in the 2. Title field.

Select an icon for the category from the 3.
Select an image: box.

Click 4. Save.

Add an Icon

Drag and drop the icon to the Dock or
a category.

44

Remove a Category or Icon

Right-click the category or icon on the Dock 1.
and click Delete shortcut or Delete category.

Follow the instructions on the screen.2.

Personalize the Dock

Right-click the Dock and click 1. Advanced

Setting....

Choose the desired option to personalize 2.
the Dock.

Solving Problems

INSPIRON

This section provides troubleshooting
information for your computer. If you cannot
solve your problem using the following
guidelines, see “Using Support Tools” on
page 51 or “Contacting Dell” on page 72.

WARNING: Only trained service personnel
should remove the computer cover.
See the

Service Manual

support.dell.com/manuals for advanced
service instructions.

at

Beep Codes

Your computer may emit a series of beeps
during start-up if there are errors or problems.
This series of beeps, called a beep code,
identifies a problem. Write down the beep code
and contact Dell (see “Contacting Dell” on
page 72).

NOTE: To replace parts, see the

Manual

at support.dell.com/manuals.

Service

Beep Code Possible Problem

One Possible system board failure —

BIOS ROM checksum failure

Two No RAM detected

NOTE: If you installed or
replaced the memory module,
ensure that the memory module
is seated properly

Three Possible system board failure —

Chipset error

Four RAM read/write failure

Five Real Time Clock failure

Six Video card or chip failure

Seven Processor failure

Eight Display failure

45

Solving Problems

Network Problems

Wireless Connections

If the wireless network connection is lost —

The wireless router is offline or wireless has
been disabled on the computer.

Ensure that wireless is enabled (see “Enable •
or Disable Wireless” on page 14).

Check your wireless router to ensure it is •
powered on and connected to your data
source (cable modem or network hub).

Re-establish your connection to the •
wireless router (see “Setting Up a Wireless
Connection” on page 18).

Interference may be blocking or interrupting •
your wireless connection. Try moving the
computer closer to your wireless router.

46

Wired Connections

If the wired network connection is lost — The

cable is loose or damaged.

Check the cable to ensure it is plugged in •
and not damaged.

If the problem persists, contact your network •
administrator or ISP.

Solving Problems

Power Problems

If the power indicator light is off — The

computer is either turned off, in hibernate mode,
or is not receiving power.

Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.

Reseat the AC adapter into both the power •
connector on the computer and the electrical
outlet.

If the AC adapter is plugged into a power •
strip, ensure that the power strip is plugged
into an electrical outlet and that the power
strip is turned on. Also bypass power
protection devices, power strips, and power
extension cables to verify that the computer
turns on properly.

Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.

Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.

If the power indicator light is solid white and
the computer is not responding — The display

may not be responding. Press the power button
until the computer turns off and then turn it back
on.

If the power indicator light is breathing
white — The computer is in standby mode.

Move the pointer using the connected mouse
or press the power button to resume the normal
operation.

If you encounter interference that hinders
reception on your computer — An unwanted

signal is creating interference by interrupting or
blocking other signals. Some possible causes of
interference are:

Power, keyboard, and mouse extension cables.•
Too many devices connected to a power strip.•
Multiple power strips connected to the same •

electrical outlet.

47

Solving Problems

Memory Problems

If you receive an insufficient memory
message —

Save and close any open files and exit any •
open programs you are not using to see if
that resolves the problem.

See the software documentation for •
minimum memory requirements. If
necessary, install additional memory (see the

Service Manual

support.dell.com/manuals).

Reseat the memory modules into the •
connector(s) (see the Service Manual at
support.dell.com/manuals).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 72).

If you experience other memory problems —

Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 54).

If the problem persists, contact Dell (see •
“Contacting Dell” on page 72).

48

at

Lockups and Software Problems

If the computer does not start up — Ensure

that the AC adapter is firmly connected to the
computer and to the electrical outlet.

If a program stops responding —

End the program:

Press <Ctrl><Shift><Esc> simultaneously.1.

Click 2. Applications.

Click the program that is no longer 3.
responding

Click 4. End Task.

If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.

NOTE: Software usually includes
installation instructions in its
documentation or on the CD.

Solving Problems

If the computer stops responding or a solid blue
screen appears —

CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.

If you are unable to get a response by pressing
a key on your keyboard or moving your mouse,
press the power button for at least 8 to 10 seconds
until the computer turns off and then restart your
computer.

If a program is designed for an earlier
Microsoft® Windows® operating system —

Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment similar
to an earlier version of Microsoft Windows
operating system environments.

To run the Program Compatability Wizard:

Windows Vista

®

Click 1. Start → Control Panel→

Programs→ Use an older program with this
version of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

Windows® 7

Click 1. Start → Control Panel→
Programs→ Run programs made for
previous versions of Windows.

In the welcome screen, click 2. Next.

Follow the instructions on the screen.3.

49

Solving Problems

If you have other software problems —

Back up your files immediately.•

Use a virus-scanning program to check the •
hard drive or CDs.

Save and close any open files or programs •
and shut down your computer through the
Start menu.

Check the software documentation or •
contact the software manufacturer for
troubleshooting information:

Ensure that the program is compatible –
with the operating system installed on
your computer.

Ensure that your computer meets the –
minimum hardware requirements needed
to run the software. See the software
documentation for information.

Ensure that the program is installed and –
configured properly.

50

Verify that the device drivers do not –
conflict with the program.

If necessary, uninstall and then reinstall –
the program.

Using Support Tools

INSPIRON

Dell Support Center

The Dell Support Center helps you find
the service, support, and system-specific
information you need.

To launch the application, click the icon in the
taskbar.

The Dell Support Center home page displays your
computer’s model number, service tag, express
service code, and service contact information.

The home page also provides links to access:

Self Help (Troubleshooting,
Security, System Performance,
Network/Internet, Backup/
Recovery, and Windows
operating system)

Alerts (technical support alerts
relevant to your computer)

Assistance from Dell (Technical
Support with DellConnect™,
Customer Service, Training and
Tutorials, How-To Help with
Solution Station™, and Online
Scan with PC CheckUp)

About Your System (System
Documentation, Warranty
Information, System Information,
Upgrades & Accessories)

For more information about Dell Support Center
and available support tools, click the Services
tab at support.dell.com.

51

Using Support Tools

My Dell Downloads

NOTE: My Dell Downloads may not be

available in all regions.

Some of the software pre-installed on your new
computer do not include a backup CD or DVD.
This software is available at My Dell Downloads.
From this website you can download available
software for reinstallation or create your own
backup media.

To register and use My Dell Downloads:

Go to 1. downloadstore.dell.com/media.

Follow the instructions on the screen to 2.
register and download the software.

Reinstall or create backup media of the 3.
software for future use.

52

System Messages

If your computer has an issue or error, it may display
a system message that will help you identify the
cause and action needed to resolve the issue.

NOTE: If the message that is displayed
is not listed in the following examples,
see the documentation for either the
operating system or the program that was
running when the message appeared. You
can also see the Dell Technology Guide
available on your hard drive or at
support.dell.com/manuals or contact
Dell (see “Contacting Dell” on page 72).

Using Support Tools

Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete

the boot routine three consecutive times for the
same error. Contact Dell (see “Contacting Dell”
on page 72).

CMOS checksum error — Possible system
board failure or Real Time Clock (RTC) battery
low. Replace the coin-cell battery (see the
Service Manual at support.dell.com/manuals) or
contact Dell (see “Contacting Dell” on page 72).

Hard-disk drive failure — Possible hard
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 72).

Keyboard failure — Keyboard failure or
loose cable.

To replace the keyboard, see the Service

Manual at support.dell.com/manuals.

No boot device available — No bootable

partition on hard drive, the hard drive cable is
loose, or no bootable device exists.

If the hard drive is your boot device, ensure •
that the cables are connected and that the
drive is installed properly and partitioned as
a boot device.

Enter system setup and ensure that the boot •
sequence information is correct (see the Dell
Technology Guide available on your hard
drive or at support.dell.com/manuals).

CAUTION - Hard Drive SELF MONITORING
SYSTEM has reported that a parameter has
exceeded its normal operating range. Dell
recommends that you back up your data
regularly. A parameter out of range may
or may not indicate a potential hard drive
problem — S.M.A.R.T error, possible hard drive

failure. Contact Dell (see “Contacting Dell” on
page 72).

53

Using Support Tools

Hardware Troubleshooter

If a device is either not detected during
the operating system setup or is detected
but incorrectly configured, you can use the
Hardware Troubleshooter to resolve the
incompatibility.

To start the Hardware Troubleshooter:

Click 1. Start → Help and Support.

Type 2. hardware troubleshooter in
the search field and press <Enter> to start
the search.

In the search results, select the option that 3.
best describes the problem and follow the
remaining troubleshooting steps.

54

Dell Diagnostics

If you experience a problem with your
computer, perform the checks in “Lockups and
Software Problems” on page 48 and run the
Dell Diagnostics before you contact Dell for
technical assistance.

NOTE: Dell Diagnostics works only on Dell
computers.

NOTE: The
not ship with your computer.

Ensure that the device that you want to test
displays in the system setup program and is
active. Press <F2> during POST (Power On Self
Test) to enter the System Setup (BIOS) utility.

Start the Dell Diagnostics from your hard drive
or from the

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Using Support Tools

Starting Dell Diagnostics From Your
Hard Drive

The Dell Diagnostics is located on a hidden
diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display
a screen image, contact Dell (see
“Contacting Dell” on page 72).

Ensure that the computer is connected to an 1.
electrical outlet that is known to be working
properly.

Turn on (or restart) your computer.2.

When the DELL3.
immediately. Select Diagnostics from the
boot menu and press <Enter>.
This may invoke the Pre-Boot System
Assessment (PSA) on your computer.

™

logo appears, press <F12>

NOTE: If you wait too long and the operating
system logo appears, continue to wait until
you see the Microsoft® Windows® desktop,
then shut down your computer and try again.

NOTE: If you see a message stating that no
diagnostics utility partition has been found,
run the Dell Diagnostics from the

and Utilities

disc.

If PSA is invoked:

The PSA starts running tests.a.

If the PSA completes successfully, b.
the following message appears: “No

problems have been found
with this system so far.
Do you want to run the
remaining memory tests? This
will take about 30 minutes
or more. Do you want to
continue? (Recommended).”

Drivers

55

Using Support Tools

If you are experiencing memory issues, c.
press <y>, otherwise press <n>. The
following message appears: “Booting

Dell Diagnostic Utility
Partition. Press any key to
continue.”

Press any key to go to the d. Choose An
Option window.

If PSA is not invoked:

Press any key to start the Dell Diagnostics
from the diagnostics utility partition on your
hard drive.

Select the test you want to run.4.

If you encounter a problem during a test, a 5.
message appears with an error code and
a description of the problem. Write down
the error code and problem description and
contact Dell (see “Contacting Dell” on
page 72).

56

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests are complete, close the test 6.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and to restart the 7.
computer, click Exit.

Starting Dell Diagnostics From the
Drivers and Utilities Disc

NOTE: The

not ship with your computer.

Insert the1.

Shut down and restart the computer. 2.
When the DELL™ logo appears, press <F12>
immediately.

Drivers and Utilities

Drivers and Utilities

disc may

disc.

Using Support Tools

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop, then shut down your computer
and try again.

NOTE: The next steps change the boot
sequence for one time only. On the next
start-up, the computer boots according to
the devices specified in the system setup
program.

When the boot device list appears, highlight 3.
CD/DVD/CD-RW and press <Enter>.

Select the 4. Boot from CD-ROM option from
the menu that appears and press <Enter>.

Type 5. 1 to start the CD menu and press
<Enter> to proceed.

Select 6. Run the 32 Bit Dell Diagnostics from
the numbered list. If multiple versions are
listed, select the version appropriate for
your computer.

Select the test you want to run.7.

If you encounter a problem during a test, a 8.
message appears with an error code and
a description of the problem. Write down
the error code and problem description
and contact Dell (see “Contacting Dell” on
page 72).

NOTE: The Service Tag for your computer
is displayed at the top of each test screen.
The Service Tag helps you identify your
computer when you contact Dell.

When the tests are complete, close the test 9.
screen to return to the Choose An Option
window.

To exit the Dell Diagnostics and restart the 10.
computer, click Exit.

Remove the11.

Drivers and Utilities

disc.

57

Restoring Your Operating System

You can restore the operating system on your computer using any of the following options:

INSPIRON

CAUTION: Using Dell Factory Image Restore or the Operating System disc permanently deletes
all data files on your computer. If possible, backup your data files before using these options.

Option Use

System Restore as the first solution

Dell DataSafe Local Backup when System Restore does not resolve your problem

System recovery media when operating system failure prevents the use of System

Restore and DataSafe Local Backup

when installing the factory image on a newly installed hard
drive

Dell Factory Image Restore to restore your computer to the operating state it was in

when you received your computer

Operating System

NOTE: The

58

disc to reinstall only the operating system on your computer

Operating System

disc may not ship with your computer.

Restoring Your Operating System

System Restore

The Microsoft® Windows® operating systems
provide a System Restore option which allows
you to return your computer to an earlier
operating state (without affecting data files) if
changes to the hardware, software, or other
system settings have left the computer in an
undesirable operating state. Any changes that
System Restore makes to your computer are
completely reversible.

CAUTION: Make regular backups of your
data files. System Restore does not monitor
your data files or recover them.

Starting System Restore

Click 1. Start .

In the 2. Start Search box, type System
Restore and press <Enter>.

NOTE: The User Account Control window
may appear. If you are an administrator on
the computer, click Continue; otherwise,
contact your administrator.

Click 3. Next and follow the instructions on the
screen.

In the event that System Restore did not resolve
the issue, you may undo the last system restore.

Undoing the Last System Restore

NOTE: Before you undo the last system

restore, save and close all open files, and
exit any open programs. Do not alter, open,
or delete any files or programs until the
system restoration is complete.

Click 1. Start .

In the Search box, type 2. System Restore
and press <Enter>.

Click 3. Undo my last Restoration, click Next
and follow the instructions on the screen.

59

Restoring Your Operating System

Dell DataSafe Local Backup

CAUTION: Using Dell DataSafe Local
Backup permanently removes any
programs or drivers installed after you
received your computer. Prepare backup
media of applications you need to install
on your computer before using Dell
DataSafe Local Backup. Use Dell DataSafe
Local Backup only if System Restore did
not resolve your operating system problem.

CAUTION: Although Dell Datasafe Local
Backup is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the Dell DataSafe Local Backup.

NOTE: Dell DataSafe Local Backup may not

be available in all regions.

NOTE: If Dell DataSafe Local Backup is
not available on your computer, use Dell
Factory Image Restore (see “Dell Factory
Image Restore” on page 63) to restore your
operating system.

60

You can use Dell DataSafe Local Backup to
restore your hard drive to the operating state
it was in when you purchased your computer,
while preserving the data files.

Dell DataSafe Local Backup allows you to:

Backup and restore your computer to an •
earlier operating state

Create system recovery media•

Dell DataSafe Local Backup Basic

To restore the factory image while preserving
the data files:

Turn off your computer.1.

Disconnect all the devices (USB drive, 2.
printer, etc.) connected to the computer and
remove any newly added internal hardware.

NOTE: Do not disconnect the AC adapter.

Turn on your computer.3.

Restoring Your Operating System

When the DELL4.

™

logo appears, press <F8>

several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop; then, shut down your computer
and try again.

Select 5. Repair Your Computer.

Select 6. Dell Factory Image Recovery and
DataSafe Options and follow the instructions
on the screen.

NOTE: The duration of the restoration
process depends on the amount of data to
be restored.

NOTE: For more information, see the
knowledge base article 353560 at

support.dell.com.

Upgrading to Dell DataSafe Local
Backup Professional

NOTE: Dell DataSafe Local Backup

Professional may be installed on your
computer, if you ordered it at the time of
purchase.

Dell DataSafe Local Backup Professional
provides additional features that allow you to:

Backup and restore your computer based on •
file types

Backup files to a local storage device•

Schedule automated backups•

To upgrade to Dell DataSafe Local Backup
Professional:

Double-click the Dell DataSafe Local Backup 1.
icon on the taskbar.

Click 2. UPGRADE NOW!

Follow the instructions on the screen to 3.
complete the upgrade.

61

Restoring Your Operating System

System Recovery Media

CAUTION: Although the system recovery
media is designed to preserve the data
files on your computer, it is recommended
that you backup your data files before
using the system recovery media.

You can use the system recovery media, created
using Dell DataSafe Local Backup, to return
your hard drive to the operating state it was
in when you purchased the computer while
persevering the data files on your computer.

Use the system recovery media in case of:

Operating system failure that prevents the •
use of recovery options that are installed on
your computer.

Hard drive failure that prevents data from •
being recovered.

62

To restore the factory image of your computer
using the system recovery media:

Insert the system recovery disc or USB key 1.
and restart the computer.

When the DELL2.
immediately.

NOTE: If you wait too long and the
operating system logo appears, continue to
wait until you see the Microsoft® Windows®
desktop; then, shut down your computer
and try again.

Select the appropriate boot device from the 3.
list and press <Enter>.

Follow the instructions on the screen to 4.
complete the recovery process.

™

logo appears, press <F12>

Restoring Your Operating System

Dell Factory Image Restore

CAUTION: Using Dell Factory Image
Restore permanently deletes all data on
the hard drive and removes any programs
or drivers installed after you received your
computer. If possible, back up the data
before using this option. Use Dell Factory
Image Restore only if System Restore did
not resolve your operating system problem.

NOTE: Dell Factory Image Restore may

not be available in certain countries or on
certain computers.

NOTE: If Dell Factory Image Restore is
not available on your computer, use Dell
DataSafe Local Backup (see “Dell DataSafe
Local Backup” on page 60) to restore your
operating system.

Use Dell Factory Image Restore only as
the last method to restore your operating
system. This option restores your hard drive
to the operating state it was in when you
purchased the computer. Any programs or files
added since you received your computer—
including data files—are permanently
deleted from the hard drive. Data files include
documents, spreadsheets, e-mail messages,
digital photos, music files, and so on. If possible,
back up all data before using Dell Factory Image
Restore.

63

Restoring Your Operating System

Starting Dell Factory Image Restore

Turn on the computer.1.

When the DELL2.
several times to access the Advanced Boot

Options window.

NOTE: If you wait too long and the

operating system logo appears, continue to
wait until you see the Microsoft Windows
desktop, then shut down your computer
and try again.

Select 3. Repair Your Computer.
The System Recovery Options window
appears.

Select a keyboard layout and click 4. Next.

To access the recovery options, log on as 5.
a local user. To access the command prompt,
type administrator in the User name
field, then click OK.

Click 6. Dell Factory Image Restore.
The Dell Factory Image Restore welcome
screen appears.

64

™

logo appears, press <F8>

NOTE: Depending upon your configuration,
you may need to select Dell Factory Tools,
then Dell Factory Image Restore.

Click 7. Next.
The Confirm Data Deletion screen appears.

NOTE: If you do not want to proceed with
Factory Image Restore, click Cancel.

Select the check box to confirm that you 8.
want to continue reformatting the hard drive
and restoring the system software to the
factory condition, then click Next.

The restore process begins and may take
five or more minutes to complete. A message
appears when the operating system and
factory-installed applications have been
restored to factory condition.

Click 9. Finish to reboot the system.

Getting Help

INSPIRON

If you experience a problem with your computer,
you can complete the following steps to
diagnose and troubleshoot the problem:

See “Solving Problems” on page 1. 45 for
information and procedures that pertain to
the problem your computer is experiencing.

See the 2.

Dell Technology Guide

your hard drive or at
support.dell.com/manuals for more
troubleshooting information.

See “Dell Diagnostics” on page 3. 54 for
procedures on how to run Dell Diagnostics.

Fill out the “Diagnostic Checklist” on 4.
page 71.

available on

Use Dell’s extensive suite of online services 5.
available at Dell Support (support.dell.com)
for help with installation and troubleshooting
procedures. See “Online Services” on
page 67 for a more extensive list of Dell
Support online.

If the preceding steps have not resolved the 6.
problem, see “Before You Call” on page 70.

NOTE: Call Dell Support from a telephone
near or at the computer so that the support
staff can assist you with any necessary
procedures.

NOTE: Dell’s Express Service Code system
may not be available in all countries.

65

Getting Help

When prompted by Dell’s automated telephone
system, enter your Express Service Code to
route the call directly to the proper support
personnel. If you do not have an Express
Service Code, open the Dell Accessories folder,
double-click the Express Service Code icon, and
follow the directions.

NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local Dell
representative for information on availability.

66

Technical Support and Customer Service

Dell’s support service is available to answer
your questions about Dell hardware. Our support
staff use computer-based diagnostics to provide
fast, accurate answers.

To contact Dell’s support service, see “Before
You Call” on page 70 and “Contacting Dell” on
page 72.

DellConnect

DellConnect™ is a simple online access tool that
allows a Dell service and support associate to
access your computer through a broadband
connection, diagnose your problem and repair it
all under your supervision. For more information,
go to www.dell.com/dellconnect.

Getting Help

Online Services

You can learn about Dell products and services
on the following websites:

www.dell.com•

www.dell.com/ap• (Asian/Pacific countries

only)

www.dell.com/jp• (Japan only)

www.euro.dell.com• (Europe only)

www.dell.com/la• (Latin American and

Caribbean countries)

www.dell.ca• (Canada only)

You can access Dell Support through the
following websites and e-mail addresses:

Dell Support websites

support.dell.com•

support.jp.dell.com• (Japan only)

support.euro.dell.com• (Europe only)

supportapj.dell.com• (Asia Pacific only)

Dell Support e-mail addresses

[e-mail]•

[e-mail]•

[e-mail]• (Latin America and

Caribbean countries only)

[e-mail]• (Asian/Pacific
countries only)

Dell Marketing and Sales e-mail
addresses

[e-mail]• (Asian/Pacific

countries only)

[e-mail]• (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com•

Log in as user: anonymous, and use your
e-mail address as your password.

67

Getting Help

Automated Order-Status Service

To check on the status of any Dell products
that you have ordered, you can go to
support.dell.com, or you can call the automated
order-status service. A recording prompts you
for the information needed to locate and report
on your order. For the telephone number to call
your region, see “Contacting Dell” on page 72.

If you have a problem with your order, such as
missing parts, wrong parts, or incorrect billing,
contact Dell for customer assistance. Have your
invoice or packing slip handy when you call.
For the telephone number to call for your region,
see “Contacting Dell” on page 72.

68

Product Information

If you need information about additional
products available from Dell, or if you would like
to place an order, visit the Dell website at
www.dell.com. For the telephone number to call
for your region or to speak to a sales specialist,
see “Contacting Dell” on page 72.

Getting Help

Returning Items for Repair Under Warranty or for Credit

Prepare all items being returned, whether for
repair or credit, as follows:

NOTE: Before you return the product to Dell,
make sure to back up any data on the hard
drive and on any other storage device in the
product. Remove any and all confidential,
proprietary and personal information, as
well as removable media, such as CDs and
media cards. Dell is not responsible for any
of your confidential, proprietary or personal
information; lost or corrupted data; or
damaged or lost removable media that may
be included with your return.

Call Dell to obtain a Return Material 1.
Authorization Number, and write it clearly
and prominently on the outside of the box.
For the telephone number to call for your
region, see “Contacting Dell” on page 72.

Include a copy of the invoice and a letter 2.
describing the reason for the return.

Include a copy of the Diagnostics Checklist (see 3.
“Diagnostic Checklist” on page 71), indicating
the tests that you have run and any error
messages reported by the Dell Diagnostics (see
“Dell Diagnostics” on page 54).

Include any accessories that belong with the 4.
item(s) being returned (power cables, software,
guides, and so on) if the return is for credit.

Pack the equipment to be returned in the 5.
original (or equivalent) packing materials.

NOTE: You are responsible for paying
shipping expenses. You are also
responsible for insuring any product
returned, and you assume the risk of loss
during shipment to Dell. Collect On Delivery
(C.O.D.) packages are not accepted.

NOTE: Returns that are missing any of the
preceding requirements will be refused at
Dell’s receiving dock and returned to you.

69

Getting Help

1

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-

support telephone system direct your call more efficiently. You may also be asked for your
Service Tag.

Locating Your Service Tag

The Service Tag for your computer can be found on a label at the bottom of your computer.

1

Service Tag

70

Getting Help

Remember to fill out the following Diagnostics
Checklist. If possible, turn on your computer
before you call Dell for assistance and call from
a telephone at or near the computer. You may be
asked to type some commands at the keyboard,
relay detailed information during operations, or
try other troubleshooting steps possible only at
the computer itself. Ensure that the computer
documentation is available.

Diagnostic Checklist

Name:•

Date:•

Address:•

Phone number:•

Service Tag (bar code on the back or bottom •
of the computer):

Express Service Code:•

Return Material Authorization Number (if •
provided by Dell support technician):

Operating system and version:•

Devices:•

Expansion cards:•

Are you connected to a network? Yes /No•

Network, version, and network adapter:•

Programs and versions:•

71

Getting Help

See your operating system documentation
to determine the contents of the computer’s
start-up files. If the computer is connected to
a printer, print each file. Otherwise, record the
contents of each file before calling Dell.

Error message, beep code, or diagnostic •
code:

Description of problem and troubleshooting •
procedures you performed:

72

Contacting Dell

For customers in the United States, call
800-WWW-DELL (800-999-3355).

NOTE: If you do not have an active
Internet connection, you can find contact
information on your purchase invoice,
packing slip, bill, or Dell product catalog.

Dell provides several online and telephone­based support and service options. Availability
varies by country and product, and some
services may not be available in your area.

To contact Dell for sales, technical support, or
customer service issues:

Visit 1. support.dell.com/contactdell.

Select your country or region. 2.

Select the appropriate service or support 3.
link based on your need.

Choose the method of contacting Dell that is 4.
convenient for you.

Getting Help

73

Finding More Information and Resources

If you need to: See:

INSPIRON

reinstall your operating system “System Recovery Media” on page 62

run a diagnostic program for your computer, “Dell Diagnostics” on page 54

reinstall laptop system software “My Dell Downloads” on page 52

find more about the Microsoft® Windows®
operating system and features

upgrade your computer with new or additional
memory, or a new hard drive
reinstall or replace a worn or defective part

74

support.dell.com

the Service Manual at

support.dell.com/manuals

NOTE: In some countries, opening and

replacing parts of your computer may void
your warranty. Check your warranty and
return policies before working inside your
computer.

If you need to: See:

find safety best practices information for your
computer
review Warranty information, Terms and
Conditions (U.S. only), Safety instructions,
Regulatory information, Ergonomics
information, and End User License Agreement

find your Service Tag/Express Service Code —
You must use the service tag to identify your
computer on support.dell.com or to contact
technical support

find drivers and downloads; readme files
access technical support and product help
check on your order status for new purchases
find solutions and answers to common
questions
locate information for last-minute updates
about technical changes to your computer or
advanced technical-reference material for
technicians or experienced users

the safety and regulatory documents that
shipped with your computer and also see the
Regulatory Compliance Homepage at

www.dell.com/regulatory_compliance

the bottom of your computer

the Dell Support Center. To launch the Dell

Support Center, click the icon in the taskbar.

support.dell.com

Finding More Information and Resources

75

Specifications

This section provides information that you may need when setting up, updating drivers for, and

INSPIRON

upgrading your computer.

NOTE: Offerings may vary by region. For more information regarding the configuration of your
computer, click Start → Help and Support and select the option to view information about
your computer.

Computer Model

Dell™ Inspiron™ N7010

Processor

Type Intel® Core™ i3

Intel Core i5

System Chipset

Type Mobile Intel 5 series

express chipset HM57

76

Memory

Memory module
connector

Memory module
capacities

Possible memory
configurations

Memory type 1333 MHz SODIMM

NOTE: For instructions on upgrading
the memory, see the
support.dell.com/manuals.

two user-accessible
SODIMM connectors

1 GB, 2 GB, and 4 GB

2 GB, 3 GB, 4 GB, 5 GB,
6 GB, and 8 GB

DDR3

Service Manual

at

Specications

Connectors

Audio one microphone-in

connector, one stereo
headphones/speakers
connector, and one
analog microphone

Mini-Card one half-size Mini-Card

slot

HDMI connector one 19-pin connector

Network adapter one RJ45 connector

USB three 4-pin USB

2.0-compliant
connectors

VGA one 15-hole connector

eS ATA one seven-pin/four-pin

eSATA/USB combo
connector with 5V/1.5A
output

Connectors

Media Card
Reader

one 7-in-1 slot

Media Card Reader

Cards supported Secure Digital (SD)

memory card

Secure Digital High
Capacity (SDHC))

Memory Stick

Memory Stick PRO

MultiMedia Card (MMC)

MultiMedia Card Plus
(MMC+)

xD-Picture Card

77

Specications

Communications

Modem
(optional)

Network
adapter

Wireless WLAN Wi-Fi g/gn/agn;

External V.92 56K USB
modem

10/100 Ethernet LAN on
system board

WiMax/Wi-Fi agn;
Bluetooth® Wireless
Technology

Audio

Audio controller Realtek ALC269Q-GR

Speaker 2 x 2 watt speakers

Volume controls software program menus

and media controls

78

Video

Discrete

Video
controller

Video
memory

UMA

Video
controller

Video
memory

AMD™ ATI Mobility
Radeon™ HD 5470

DDR3 1 GB

Intel HD Graphics

up to 1.7 GB of shared
memory

Specications

Camera

Pixel 1.3 megapixel

Video resolution 640 x 480 at 30 fps

(maximum)

Keyboard

Number of keys 102 (U.S. and Canada);

103 (Europe);
106 (Japan); 105 (Brazil)

Touch Pad

X/Y position
resolution (graphics
table mode)

Width 91.6 mm (3.60 inches)

Height 46.6 mm (1.83 inches)

240 cpi

sensor-active area

rectangle

Display

Type 17.3” HD+ WLED with

TrueLife

Dimensions

Height 214.81 mm (8.46 inches)

Width 381.88 mm

(15.03 inches)

Diagonal 439.42 mm (17.3 inches)

Maximum resolution 1600 x 900

Refresh rate 60 Hz

Operating angle 0° (closed) to 140°

Horizontal viewing
angle

Vertical viewing
angle

Pixel pitch 0.252 x 0.252 mm

40/40

15/30 (H/L)

79

Specications

Battery

Types and dimensions

9-cell “smart” lithium ion

Height 22.80 mm (0.90 inches)

Width 214 mm (8.43 inches)

Depth 78.76 mm (3.10 inches)

Weight 0.52 kg (1.15 lb)

6-cell “smart” lithium ion

Height 22.80 mm (0.90 inches)

Width 214 mm (8.43 inches)

Depth 57.64 mm (2.27 inches)

Weight 0.34 kg (0.75 lb)

Voltage 11.1 VDC (6/9 cell)

Charge time
(approximate):

80

4 hours (when the
computer is turned off)

Battery

Operating time Battery operating time

varies depending on
operating conditions.

Coin-cell battery CR-2032

AC Adapter

NOTE: Use only AC adapters specified

for use with your computer. See the
safety information that shipped with your
computer.

Input voltage 100–240 VAC

Input current
(maximum)

Input frequency 50–60 Hz

Output power 65 W or 90 W

1.7 A

Specications

AC Adapter

Output current

65 W 3.34 A (continuous)

90 W 4.62 A (continuous)

Rated output
voltage

Temperature range

Operating 0° to 40°C

Storage -40° to 70°C

19.5 +/- 1 VDC

(32° to 104°F)

(-40° to 158°F)

Physical

Height 31.4 mm to 35 mm

(1.23 inches to

1.37 inches)

Width 423.0 mm (16.65 inches)

Depth 287.0 mm (11.30 inches)

Weight (with 6-cell
battery)

configurable to less than

3.15 kg (6.94 lb)

81

Specications

Computer Environment

Temperature range

Operating 0° to 35°C

(32° to 95°F)

Storage -40° to 65°C

(-40° to 149°F)

Relative humidity (maximum)

Operating 10% to 90%

(noncondensing)

Storage 5% to 95%

(noncondensing)

Maximum vibration (using a random vibration
spectrum that simulates user environment)

Operating 0.66 GRMS

Non-Operating 1.30 GRMS

82

Computer Environment

Maximum shock (for operating — measured
with Dell Diagnostics running on the hard
drive and a 2-ms half-sine pulse; for
non-operating — measured with hard drive
in head-parked position and a 2-ms half-sine
pulse)

Operating 110 G

Non-Operating 160 G

Altitude (maximum)

Operating -15.2 to 3048 m

(-50 to 10,000 ft)

Storage -15.2 to 10,668 m

(-50 to 35,000 ft)

Airborne
contaminant level

G2 or lower as defined
by ISA-S71.04-1985

Appendix

Macrovision Product Notice

This product incorporates copyright protection technology that is protected by method claims of
certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and
other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise
authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited.

83

INSPIRON

Appendix

Information for NOM, or Official Mexican Standard (Only for Mexico)

The following information is provided in the device(s) described in this document in accordance
with the requirements of the Official Mexican Standard (NOM):

Importer:

Dell México S.A. de C.V.

Paseo de la Reforma 2620 - Flat 11°

Col. Lomas Altas

11950 México, D.F.

Regulatory
model number Voltage Frequency

P08E 100–240 VAC 50–60 Hz 1.5/1.6/1.7 A 19.5 VDC 3.34/4.62 A

For details, read the safety information that shipped with your computer.

For additional safety best practices information, see the Regulatory Compliance Homepage at
www.dell.com/regulatory_compliance.

84

Electricity
consumption Output voltage Output Intensity

Index

INSPIRON

A

AC adapter

connecting 6

airflow

computer safety 5

audio

connecting 25

B

battery indicator light 28

C

camera 39

computer

capabilities 42

setting up 5

connecting

AC adapter 6

network cable 7

to the Internet 17

Contacting Dell online 72

D

damage, avoiding 5

Dell Diagnostics 54

Dell Factory Image Restore 63

drivers and downloads 75

DVDs, playing and creating 43

E

e-mail address

for technical support 67

85

Index

F

finding more information 74

FTP login, anonymous 67

H

HDMI

connecting 25

headphones, connecting 25

help

getting assistance and support 65

I

Internet connection 17

ISP

Internet Service Provider 17

86

M

media card reader 25

memory problems 48

microphone

connecting external 25

N

Network connection

fixing 46

O

optical drive 23

P

playing CD/DVD 36

power/battery indicator lights 27

Index

R

recovering data 43

restoring factory image 63

S

setup, before you begin 5

shipping products

for repair or return 69

SIM card 12

software features 42

software problems 48

solving problems 45

specifications 76

support e-mail addresses 67

support sites

worldwide 67

system messages 52

T

touch pad gestures 32

U

USB 25, 26

V

ventilation, ensuring 5

VGA

connecting 26

volume 35

W

wired network

network cable, connecting 7

wireless

display 16

network connection 46

87

07HR9PA01

Printed in the U.S.A.

www.dell.com | support.dell.com