Services for Vostro
We keep you connected and productive, providing peace of mind so you can focus on what matters most. Support
services are available around the globe with coverage in over 160 countries and 55 languages. Our ProSupport
engineers are available 24x7 to help with hardware and software issues. In the event of spills, drops or surges,
Accidental Damage Service makes repair or replacement easy. Dell strives to ensure our customers always get
the most out of their technology investments.
Dell Base Warranty¹
With Dell’s Base Warranty, if your system encounters an issue covered by the warranty that cannot be resolved
remotely, Dell will provide a convenient way to return your system to a Dell certified repair facility and return the
repaired device. Your system comes with 1 year base warranty with the option to add on-site repair and to extend
the warranty for up to 4 years to ensure easy support for the life of your PC.
ProSupport
ProSupport for PCs is designed to provide fast, proactive IT support for businesses of all sizes. ProSupport makes
it easy because you get a team of engineers who are always accessible, provide you with a single source for
hardware and software4issues, and respond quickly to help maximize user uptime. ProSupport also features
SupportAssist technology for proactive monitoring and resolution of issues and automatic case creation for faster
time to productivity2. ProSupport frees your IT team from time-consuming day-to-day user support, allowing them
to focus on strategic priorities that move your business forward.
ProSupport Plus for PCs
The only complete support service that combines predictive analysis and protection for PCs to proactively resolve
and prevent issues with minimal customer effort. With ProSupport Plus using SupportAssist technology you will be
notified about issues before they become problems, virtually eliminating unplanned downtime due to hard drive
issues6. It ensures PCs are running smoothly so customers can focus on what’s important.
ProSupport and ProSupport Plus with SupportAssist significantly reduced time to resolve a failed hard drive3with:
• Up to 92% less time to resolution (11x faster than the competition)
• Up to 68% fewer steps in the support process (13 fewer steps to resolution)
Accidental Damage Service
5
Coverage for accidental drops, spills, surges and breakages. Accidental Damage Service provides peace of mind
for hardware systems in high-risk usage environments like schools and mobile professionals. Convenient repair of
damaged systems helps minimize downtime and increase productivity. Accidental Damage Service can provide
repair of your system for accidents up to 4 years, not otherwise covered by the Limited Hardware Warranty. By
providing enhanced coverage at an exceptional value, Accidental Damage Service helps reduce out of pocket
expenses and improve cost control.
1 - Remote Diagnosis is determination by online/phone technician of cause of issue; may involve customer access to inside of system and
multiple or extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be
dispatched, usually in 1 or 2 business days following completion of Remote Diagnosis. Onsite Service is provided by Dell Marketing L.P.
Availability varies. Other conditions apply. For complete details about Onsite Service, see dell.com/ servicecontracts
2 - SupportAssist not available on Linux, Windows 10S, Windows RT, Windows 10 CMIT Government Edition, Android, Ubuntu or Chrome based
products. SupportAssist automatically detects and proactively alerts Dell to: operating system issues, software upgrades, driver updates and
patches, malware, virus infected files, failures of hard drives, batteries, memory, internal cables, thermal sensors, heat sinks, fans, solid state
drives and video cards. Predictive analysis failure detection includes hard drives, solid state drives and batteries.
3 - Based on a Principled Technologies test report, “Spend Less Time and Effort Troubleshooting Laptop Hardware Failures” dated April 2018.
Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full report: http://facts.pt/L52XKM
4 - For the IoT Edge Gateway, excludes certain software, OS and third party apps.
5 - This service excludes theft, loss, and damage due to fire, flood or other acts of nature, or intentional damage. Customers may be required to
return unit to Dell. Limit of 1 qualified incident per contract year. For complete details, visit www.dell.com/servicecontracts.
6 - Based on a Principled Technologies test report, “Dell ProSupport Plus with SupportAssist warns you about hardware issues so you can fix
them before they cause downtime” dated April 2019. Testing commissioned by Dell, conducted in the United States. Actual results will vary. Full
report: http://facts.pt/0xvze8. Hardware issues detected by SupportAssist include hard drives, solid state drives, batteries and fans.