Dell Microsoft Windows 2000 Server Installation Instructions and Important Information

Microsoft® Windows® 2000

Server and Advanced Server

Installation Instructions

and Important Information

www.dell.com | support.dell.com

Notes and Notices

NOTE: A NOTE indicates important information that helps you

make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to

hardware or loss of data and tells you how to avoid the problem.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, OpenManage, PowerEdge, and PowerVault are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation; Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

June 2006 Rev. A03

Completing Setup of the Preinstalled

Windows 2000 Server Operating System

. . . . . . . . . 6

Using the Dell OpenManage Server

Assistant CD to Perform a Clean Installation

of the Operating System

. . . . . . . . . . . . . . . . . . . . 10

Using the Windows 2000 CDs to Perform

a Clean Installation of the Operating System

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Identifying the Hardware Components in Your System Creating a Device Driver Diskette Installing the Operating System Update Rollup for Microsoft Windows 2000

Service Pack 4

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . 17

. . . . . 15

. . . . . . . 15

Important Information. . . . . . . . . . . . . . . . . . . . . . 24

Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Hard Drives Input Devices Networks Operating System Tape Drives

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . . . . . . . . . . . . . . . 27

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Obtaining Technical Assistance . . . . . . . . . . . . . . . . . . . 30

Dell Advanced Software Support

. . . . . . . . . . . . . . . . . . 30

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Contents 3

4 Contents

This document provides setup and general information for

Microsoft

Windows® 2000 Server and Advanced Server (hereafter

called Windows 2000 Server) operating systems.

This document covers the following topics:

• Completing setup of the preinstalled Windows 2000 Server operating system

• Using the

Dell OpenManage Server Assistant

CD or

System Support

to perform a clean installation of the operating system

NOTE: To perform a clean installation of the operating system on a

Dell™ PowerEdge™ 400SC system, use the System Support CD instead of the Server Assistant CD.

• Using the

Microsoft Windows 2000 Server

CDs to perform a clean

installation of the operating system

• Important information

• Getting help

Before you begin, review the documentation included with the Windows 2000 Server software for important product information.

NOTICE: If Windows 2000 Server is preinstalled on your system, do not use the

Server Assistant CD. Using this CD deletes the preinstalled operating system.

To verify that Windows 2000 Server is preinstalled on your system, perform step 1 through step 6 in "Completing Setup of the Preinstalled Windows 2000 Server Operating System." If a message appears and states that bootable drives do not exist, or that an operating system was not found, then an operating system has not been installed on your system.

NOTICE: Performing a clean installation does not preserve the existing data on

your hard drive. Use the Server Assistant CD version 3.4 or later to perform a clean installation or to reinstall your operating system. The Server Assistant CD contains the latest BIOS, firmware, diagnostics, and Dell-specific device drivers available at the time you purchased your system. See the Dell Support website at support.dell.com for any updated drivers that were not included on your Server Assistant CD.

NOTE: Please note that the user-interface of the latest version of

Dell OpenManage™ has undergone minor changes.

Installation Instructions and Important Information 5

Completing Setup of the Preinstalled Windows 2000 Server Operating System

This section provides the necessary procedures for completing the setup of your operating system with Windows 2000 Server already installed on your system.

NOTE: The latest device drivers are preinstalled on your system. Additional

drivers may be necessary to install peripherals such as external modems or tape backup devices. See the Server Assistant CD (for Dell OpenManage 4.2 and earlier versions) or The Dell PowerEdge Service and Diagnostic Utilities CD if you are using Dell OpenManage 4.3 or later versions; and the Dell Support website at support.dell.com for the latest device drivers.

To complete the setup of Windows 2000 Server:

Before you turn on your system for the first time, attach the keyboard, monitor, mouse, network adapter, and any other peripherals to your system.

Turn on your system.

The

Software Licenses

Before using your system, read all of the software license agreements that came with each program that you ordered. If you accept the terms of the software license agreements, press any key to continue.

The

Important Technical Support Information

Service Tag

number and

window appears.

Express Service Code

screen displays your

number.

Write down these numbers and store them where you can find them if you need technical support.

The

Service Tag

particular system. The the most appropriate support area.

Press any key to continue.

The

Important Information

6 Installation Instructions and Important Information

number helps the technical support staff identify your

Express Service Code

screen appears.

helps route your call to

Read the information on the screen, and then press any key to continue.

If a message appears and states that bootable drives do not exist, or that an operating system was not found, then an operating system has not been installed on your system. Have your

Server Assistant

CD available and go to "Using the Dell OpenManage Server Assistant CD to Perform a Clean Installation of the Operating System."

If an operating system has been preinstalled on your system, the

Windows 2000 Server Setup License Agreement

Read the license agreement.

dialog box.

If you do not agree with the licensing agreement, click

window appears with the

Cancel

to stop

the installation procedure.

If you agree with the licensing agreement, select and click

The

Type your name and your organization’s name and click

The

Select one of the following options and click

Personalize Your Software

Licensing Modes

dialog box appears.

I accept this agreement,

• Per server

If you select

Per server

, you must enter the number of concurrent connections included with your Client Access License in the drop-down menu.

•Per seat

If you select

Per seat

, each system must have its own

Client Access License.

The

Computer Name and Administrator Password

Type your full name, the name of your company or organization, and your

dialog box appears.

administrator name and password in the appropriate fields and click

NOTE: Use a system name that is unique to your local area network (LAN);

otherwise, Setup prompts you to change the system name as described in step 11.

The

Date and Time Settings

dialog box appears.

Installation Instructions and Important Information 7

Set the date, time, and time zone for your system and click

NOTE: If you chose a system name in step 10 that currently exists in your

LAN, the Choose a Different Computer Name dialog box appears. Enter a system name that is unique to your LAN and click OK.

The

Networking Settings

Select one of the following settings and click

NOTE: Dell recommends that you select Typical Settings. You can

reconfigure your network settings after you have completed the installation of the operating system.

•

Typical Settings

dialog box appears.

(default) — Configures your system with the

default settings.

•

Custom Settings

to configure the following settings in the

Components

(experienced administrators only) — Allows you

Networking

dialog box:

– Client for Microsoft Networks

– File and Printer Sharing for Microsoft Networks

– Internet Protocol (TCP/IP)

NOTE: See the Microsoft website at www.microsoft.com for information

about these settings.

If you selected

Custom Settings

in step 12 and need to install

additional network components, perform the following steps in the

Network Components

Click

Install

Select Network Component Type

The

dialog box. Otherwise, go to step 14.

window appears.

Select the type of network component and click

Select a network component or network service and click OK.

The

Network Components

If you have more than one network adapter installed in your

dialog box appears.

system, you may be prompted to install the selected software component on each adapter. Click

to install the software

component on the network adapters.

8 Installation Instructions and Important Information

Add

Click

Workgroup or Computer Domain

The

Select one of the following options:

dialog box appears.

• No, this computer is not a network or is on a network without a domain. Type a workgroup name in the following box.

This option requires you to assign a workgroup name to your system and allows any system on the LAN with the same workgroup name to connect to your system.

Type a workgroup name and click

• Yes, make this computer a member of the following domain.

Type the appropriate domain name and click

Computer to

<your_domain_name>

Domain

. The

window appears. Enter a domain administrator user name and password, click and then click

NOTE: You must have administrator rights to join the domain.

Windows Setup continues with the installation procedure and then restarts your system.

NOTE: This procedure may take several minutes.

After restart, the

Press <Ctrl><Alt><Delete>.

The

Log On to Windows

Type your administrator password and click OK.

The

Windows 2000 Configure Your Server

Welcome to Windows

dialog box appears.

window appears.

You have successfully installed your operating system.

NOTICE: To protect your system from viruses, download and install any

patches and hotfixes from the Microsoft website at www.microsoft.com.

Join

Installation Instructions and Important Information 9

Using the Dell OpenManage Server Assistant CD to Perform a Clean Installation of the Operating System

A clean installation erases all data on your hard drive and installs a new version of the operating system on your system. This procedure ensures that any drivers or programs currently installed on your system will be erased so that they do not interfere with the operating system that you are installing on your system.

NOTE: To perform a clean installation of the operating system on a

PowerEdge 400SC system, use the System Support CD instead of the Server Assistant CD. See the Dell Support website at support.dell.com for any updated drivers that were not included on your System Support CD.

NOTE: If you purchased a Dell system without an operating system, Dell strongly

recommends that you use the supported version of the Installation and Server Management CD (called Dell Server Assistant CD in the

Dell OpenManage kit prior to version 4.3) to install the operating system.

The Server Assistant CD and System Support CD complete the installation of the standard operating system software and the latest BIOS, firmware, diagnostics and Dell-specific device drivers that were not included with the operating system CDs.

NOTICE: The Server Assistant CD takes you through the prerequisite steps

before installing Windows 2000 Server on your system. The installation erases all data from your hard drive. Back up your data before you perform this procedure.

10 Installation Instructions and Important Information

To perform a clean installation of the operating system:

Connect a keyboard, mouse, and monitor to your system.

Turn on your system.

Insert the

Server Assistant

CD or the

System Support

PowerEdge 400SC) into the CD drive.

The

Dell OpenManage Server Assistant

window appears.

CD (for the

If you are using the in the

Select Language

Server Assistant

drop-down dialog box, select the appropriate

CD to perform a clean installation,

language for your system and then go to step 4.

If you are using the

System Support

CD to perform a clean installation,

perform the following steps:

Click the appropriate language for your system.

The

Dell Software License Agreement

Read the license agreement and click

The

Welcome to the Dell OpenManage Server Assistant

screen appears.

Go to step 4.

Click

Server Setup

The

Set the Date and Time

Select the appropriate date, time, and time zone, and click

If a RAID controller

Operating System

to install the operating system.

dialog box appears.

is not

installed in your system, the

dialog box appears. Go to step 6.

If a RAID controller is installed in your system, the dialog box appears.

If RAID is configured on your system, the enabled. If you

No Change

select

do not

want to change the existing RAID configuration,

, click

Continue

, and go to step 6. If prompted,

No Change

restart your system.

Continue

Select

Configure RAID

selection is

Installation Instructions and Important Information 11

The

Select Operating System to Install

not

If RAID is

configured on your system or to change the existing

dialog box appears.

RAID configuration, perform the following steps:

Select one of the following options:

• RAID 0

• RAID 1

• RAID 5

• RAID 10

• Run Array Manager

If you selected

Dell OpenManage Array Manager

The

Run Array Manager

, click

Continue

window appears.

See your Dell OpenManage Array Manager documentation for information about configuring your RAID arrays.

did not

select

If you megabytes (MB) in the and click

NOTE: The Select RAID Virtual Disk Size field displays the maximum size

of the virtual disk in megabytes.

Continue

Run Array Manager

Select RAID Virtual Disk Size

, type a virtual disk size in

dialog box

If your system is configured with a virtual disk, the following message appears:

One or more virtual disks have been found! Are you sure you want to delete the existing virtual disk?

Click

Yes

to continue.

The

Select Operating System to Install

Select

Microsoft Windows 2000

The

Configure Hard Drive

and click

window appears.

dialog box appears.

Continue

12 Installation Instructions and Important Information

Select the appropriate file system and boot partition size, and

Continue

click

NOTE: To save your existing boot partition, select Use Existing

Boot Partition.

If your boot partition file system or size is different from the existing boot partition settings, the window appears. Click

NOTE: For maximum system security, select NTFS - NT File System.

The

Enter Microsoft Windows 2000 Server Configuration

Information

Type your system’s configuration information into the appropriate fields and click

NOTE: If you leave any field blank, Windows Setup prompts you later for

this information.

The

Operating System Installation Summary

If the configuration settings are correct, click

The

Dell OpenManage Server Assistant — Windows Installation

Wizard

dialog box appears.

Continue

window appears. Go to step 10.

If the configuration settings are

Click

Start Over

Set the Date and Time

The

Dell OpenManage Server Assistant

Yes

to continue.

dialog box appears.

Continue

not

correct, perform the following steps:

window appears.

alert

Repeat step 5 through step 9.

The

Dell OpenManage Server Assistant — Windows Installation

Wizard

window appears.

If Service Pack 4 is included on your

Support

CD, then

deselect Install Service Pack (English only)

Server Assistant

If an earlier Service Pack version is included on your or

Click

The

System Support

Copy Installation Files

CD, then select

to continue.

Install Service Pack (English only)

window appears, and the Dell-specific

drivers are copied onto your hard drive.

Installation Instructions and Important Information 13

CD or

System

Server Assistant

When prompted, remove the

Server Assistant

CD or

System Support

from the CD drive.

Insert the

Click

The

Microsoft Windows 2000 Server

to continue.

Copying Installation Files

CD into the CD drive.

window appears, and Setup copies the

installation files to your hard drive.

NOTE: This process may take several minutes to complete.

When prompted, remove the

Microsoft Windows 2000 Server

the CD drive.

Click

Finish

Your system automatically restarts, Windows 2000 Server Setup appears in

text mode, and Setup continues the installation procedure.

NOTE: This process may take several minutes to complete.

Windows 2000 Server Setup automatically restarts your system, and the

Microsoft Windows 2000 Server Family

logo screen appears.

CD from

Next, the

Windows 2000 Server Setup

window appears, and Setup

continues the installation procedure.

NOTE: This process may take several minutes to complete.

Next, Windows Setup completes the installation, and the

Windows

Press <Ctrl><Alt><Delete>.

The

Type your administrator name and password in the appropriate fields

window appears.

Log On to Windows

window appears.

Welcome to

and press <Enter>.

The

Dell OpenManage Software

When prompted, insert the

window appears.

Dell OpenManage Systems Management

version 3.2 or later into the CD drive.

14 Installation Instructions and Important Information

CD,

Click OK.

You have successfully completed Setup and installed Windows 2000 Server on your system.

Follow the instructions on the screen to install the systems management software and configure your system on the network.

NOTICE: To protect your system from viruses, download and install any

patches and hotfixes from the Microsoft website at www.microsoft.com.

Using the Windows 2000 CDs to Perform a Clean Installation of the Operating System

Before You Begin

Before you install Windows 2000 Server using the Windows 2000 Server CDs, perform the following procedures:

Locate the Windows 2000 Server documentation.

Locate the 25-character product ID.

If you purchased your Dell system with Windows 2000 Server or Advanced Server preinstalled, the product ID is printed on the Certificate of Authenticity label that is attached to your system.

Getting Started

document that came with your

Identifying the Hardware Components in Your System

Insert the

Restart your system.

The

Click

The installed devices appear in the

Write down the installed devices listed in the dialog box.

Click

Server Assistant

Dell OpenManage Server Assistant

View Hardware

Exit

Installation Instructions and Important Information 15

CD or

System Support

Hardware Information

CD into the CD drive.

window appears.

Hardware Information

dialog box.

Creating a Device Driver Diskette

NOTE: These instructions are not valid for Dell OpenManage 4.3 and later versions.

NOTE: The Server Assistant CD and System Support CD contain the latest

drivers available at the time that you purchased your Dell system. Use the appropriate CD to install the operating system. Only advanced users should install the operating system using the following procedures.

Insert the system running the Windows operating system.

The CD starts automatically.

Server Assistant

CD or

System Support

CD into another

If the CD

The

In the

In the click

The

In the

does not

start automatically:

Open Windows Explorer.

Locate the CD drive.

Right-click the CD drive and click

Dell OpenManage Server Assistant

Please Select A Server

Select Drivers/Utilities Set

Continue

Copy Drivers

Windows 2000

window appears.

dialog box, click the appropriate driver for your

drop-down menu, select your system.

box, select

AutoPlay

window appears.

System Utilities

operating system.

The

File Download

Save the compressed file to the local hard drive and then extract the

window appears.

file to a diskette.

Repeat step 4 and step 5 for any additional device drivers.

Close the

Remove the CD from the CD drive.

Remove the diskette from the diskette drive.

Dell OpenManage Server Assistant

window.

and

16 Installation Instructions and Important Information

Installing the Operating System

Connect a keyboard, monitor, mouse, and any additional peripherals to your system.

Turn on your system and any attached peripherals.

Insert the

Press <Ctrl><Alt><Delete> to restart your system.

If a Windows operating system is installed on your system, the following message appears:

Press any key to boot from your CD...

Press any key within 5 seconds to boot from the CD.

The screen appears black again as Setup inspects your system.

Microsoft Windows 2000 Server

CD into the CD drive.

Next, the screen turns blue and the

Immediately

press <F6> if you need to install additional device drivers

Windows 2000 Setup

screen appears.

for the boot device or other device, and then continue with this step.

If you

do not

need to install any additional device drivers, go to step e.

When prompted, press <s> to select and add additional device drivers.

Insert the driver diskette into the diskette drive and press <Enter>.

A list of device drivers appears.

Select the appropriate device driver and press <Enter>.

The system installs the driver and returns to the

Windows 2000 Setup

Repeat step a through step c for each additional driver. Otherwise,

screen.

press <Enter> to continue.

Window Setup loads the selected drivers and any appropriate drivers from the

Next, the

Windows 2000 Server

Windows 2000 Server Setup

CD.

screen appears.

Installation Instructions and Important Information 17

Press <Enter> to continue.

Welcome to Setup

The

screen appears with the following message:

This portion of the Setup program prepares Microsoft(R) Windows(R) 2000 to run on your computer.

• To set up Windows 2000, press <Enter>.

• To repair a Windows 2000 installation,

press <R>.

• To quit Setup without installing

Windows 2000, press <F3>.

Press <Enter> to install Windows 2000 with Service Pack 4 on your system.

The

Windows 2000 Licensing Agreement

Read the license agreement.

window appears.

If you do not agree with the licensing agreement, press <Esc> to stop the installation procedure.

If you agree with the licensing agreement, press <F8>.

Windows 2000 Server Setup

The

screen appears and displays the existing partitions and unpartitioned space on your system’s hard drive.

If you have adequate unpartitioned space on your system, select

Unpartitioned space

do not

If you

have adequate unpartitioned space on your system,

, and press <Enter> to continue.

perform one of the following steps:

• Press <D><L><Enter> to delete all operating system partitions.

• Press <D><Enter><L> to delete an existing operating system partition.

18 Installation Instructions and Important Information

Select the unpartitioned space or partition where you want to install the operating system and press <Enter>.

A message appears, stating that a new Windows partition has been created on your hard drive, followed by the drive information for the unpartitioned space.

Select the appropriate file system for the Windows partition, and press <Enter>.

NOTE: For maximum security, format the partition using the

Windows NT

file system (NTFS).

Windows Setup formats the partition with the selected file system and copies the operating system files to your system.

NOTE: This process may take several minutes to complete.

Remove the driver diskette from the diskette drive.

Windows Setup automatically restarts your system.

NOTE: After the system restarts, do not press any key to boot from the CD.

After restart, the

Microsoft Windows 2000 Server

logo screen appears and Windows Setup detects and installs devices that are connected to your system.

Next, the appears in the

Click

The

Click the first

The

Modify the regional and location settings, if required, and click OK.

Click the second

The

Welcome to the Windows 2000 Setup Wizard

Windows Server 2000 Server Setup

to continue.

Regional Settings

Customize

Regional Options

dialog box appears with two

button.

dialog box appears.

Customize

button.

dialog box appears.

window

Customize

buttons.

Modify the default input language and hot keys for input locales, if required, and click

Click

The

Personalize Your Software

to continue.

OK.

dialog box appears.

Installation Instructions and Important Information 19

Type your full name and the name of your company or organization

in the appropriate fields and click

The

Product Key

Type your product key in the appropriate fields and click

NOTE: The 25-character product key is located on the Certificate

of Authenticity label that is attached to your system.

The

Licensing Modes

Select one of the following options and click

dialog box appears.

• Per server

If you select

Per server

, you must enter in the drop-down menu the number of concurrent connections included with your Client Access License.

• Per Seat

If you select

Per Seat

, each system must have its own

Client Access License.

The

Computer Name and Administrator Password

Type your system name and administrator password, and click

The

Windows 2000 Components

Select the appropriate components for your system, and press

The

Date and Time Settings

dialog box appears.

Set the date, time, and time zone for your system, and click

Windows Setup begins installing the network components.

Networking Settings

The

dialog box appears.

20 Installation Instructions and Important Information

Select one of the following settings, and click

NOTE: Dell recommends that you select Typical Settings. You can

reconfigure your network settings after you have completed the installation of the operating system.

•

Typical Settings

(default) — Configures your system with the

default settings.

•

Custom Settings

to configure the following settings in the

Components

(experienced administrators only) — Allows you

Networking

dialog box:

– Client for Microsoft Networks

– File and Printer Sharing for Microsoft Networks

– Internet Protocol (TCP/IP)

NOTE: See the Microsoft Support website at www.microsoft.com for

more information about these settings.

If you selected

Custom Settings

in step 22 and need to install

additional network components, perform the following steps in the

Network Components

Click

Install

The

Select Network Component Type

Select the type of network component and click

Select a network component or network service and click OK.

The

Network Components

dialog box. Otherwise, go to step 24.

window appears.

dialog box appears.

Add

Click

Workgroup or Computer Domain

The

Installation Instructions and Important Information 21

dialog box appears.

Select one of the following options:

• No, this computer is not a network or is on a network without a domain. Type a workgroup name in the following box.

This option requires you to assign a workgroup name to your system and allows any system on the LAN with the same workgroup name to connect to your system.

Enter a workgroup name, and click

• Yes, make this computer a member of the following domain:

Type the appropriate domain name, and click

Computer to

<your_domain_name>

Domain

. The

window appears. Type a domain administrator user name and password, click and then click

NOTE: You must have administrator rights to join the domain.

Windows Setup continues with the installation and then restarts your system.

NOTE: This procedure may take several minutes.

The

Remove the

Click

Completing the Windows 2000 Setup

Microsoft Windows 2000 Server

Finish

Wizard appears.

CD from the CD drive.

Windows Setup restarts your system.

After restart, the

Press <Ctrl><Alt><Delete>.

The

Log On to Windows

Type your administrator password, and click OK.

Welcome to Windows

dialog box appears.

window appears.

You have successfully installed your operating system.

Join

NOTICE: To protect your system from viruses, download and install any

patches and hotfixes from the Microsoft website at www.microsoft.com.

22 Installation Instructions and Important Information

Update Rollup for Microsoft Windows 2000 Service Pack 4

Microsoft has released an Update Rollup for Windows 2000 Service Pack 4 (SP4), to make it as easy as possible for customers to maintain the security and stability of their Windows 2000 systems. Windows 2000 SP4 customers are encouraged to install this update.

NOTE: Critical security patches and functional fixes are installed on

Dell PowerEdge systems that are preinstalled with Windows 2000 Server. The Windows 2000 SP4 Update Rollup, however, is not preinstalled. You have to install the Update Rollup manually.

NOTE: All Dell OpenManage versions that support Windows 2000 SP4 will

support this Update Rollup.

The Update Rollup contains:

• All security updates produced for Windows 2000 between the time SP4 was released and April 30, 2005, when the contents of the Update Rollup were finalized for testing by Microsoft.

• A number of updates that help increase system security and reliability, reduce support costs, and support the current generation of PC hardware.

NOTE: For a detailed list of post-Windows 2000 SP4 fixes visit

http://support.microsoft.com/kb/900345

Download the Windows 2000 SP4 Update Rollup

Point your web browser to

For more information refer to the Microsoft Security Advisory (891861)

http://www.microsoft.com/technet/security/advisory/891861.mspx

http://support.microsoft.com/kb/891861

NOTE: Once you install the Windows 2000 SP4 Update Rollup, it appears in the

Add/Remove Programs list as Update Rollup 1 for Windows 2000 SP4. Individual fixes that are part of the Update Rollup will disappear from the Add/Remove Programs list.

Installation Instructions and Important Information 23

Important Information

NOTICE: To protect your system from viruses, download and install any

patches and hotfixes from the Microsoft website at www.microsoft.com. Ensure that the system running Windows 2000 Server is attached to a network and then install the updates on that system.

The following sections contain known issues for the Windows 2000 Server operating system.

Some sections reference a yellow "bang" . This icon is displayed in Device Manager to indicate a specific problem with a system device.

Device Drivers

•

Yellow "bang" appears in Device Manager.

Some PowerEdge systems include modified backplanes that may generate a yellow "bang"

in Device Manager.

To avoid this issue, download the updated backplane

.inf

file. This update does not add any additional

functionality, nor does it improve system performance. The

DellBPA04.exe

file and install the

.inf

assists the operating system with identifying the backplane device and prevents the yellow "bang"

in Device Manager. The

.inf

file is

updated when new backplanes are developed for PowerEdge systems.

NOTE: To locate this file, search for DellBPA04.exe or R117179 on the

Dell Support website at support.dell.com.

• Updating device drivers.

When you update drivers for several devices of the same type, update the device drivers one at a time. Device Manager

does not apply the

latest driver to all devices of the same type.

For example, if you are updating drivers for two Intel

PRO/100+ network adapters, you must individually update the device driver for each of the two network adapters.

• Device Manager displays an inaccurate list of USB devices.

The Windows 2000 operating system supports USB devices. If you add or remove USB devices after you install the operating system, Device Manager may not display all of the devices connected to your system. However, these devices continue to work properly.

24 Installation Instructions and Important Information

file

Hard Drives

• Unable to access IDE hard drive space greater than 137 GB.

If your system is configured with a 137 GB or larger IDE hard drive, you may not be able to use hard drive space greater than 137 GB.

To correct this issue, install Windows 2000 Server SP4. See the Windows 2000 Server bug fix documentation or Knowledge Base article KB305098 and KB314695 at the Microsoft Support site at

support.microsoft.com

• The partition drive letters are not assigned in contiguous order.

After you configure the partitions on your hard drive, the partitions do not appear in contiguous logical order.

To correct this problem, manually assign the drive letters to the partitions.

for installation instructions.

Input Devices

• Unable to use a PS/2 mouse connected to a Chicony USB keyboard.

When you connect a Chicony keyboard with a PS/2 mouse to your PowerEdge system, the Windows operating system does not detect the mouse.

This issue occurs when the Chicony keyboard is connected to the serial port. To correct this issue, perform one of the following procedures:

– Disconnect the PS/2 mouse from the keyboard and connect the

mouse directly to your system.

– Attach a USB mouse to your system.

Networks

• A yellow "bang" occurs on a system that has multiple Broadcom 5708 devices.

Reboot your system to fix this issue. For more information, refer to the Microsoft Knowledge Base article number 918417 located at the Microsoft Support website at

Installation Instructions and Important Information 25

www.support.microsoft.com.

• Unable to disconnect an Intel PRO dual port network adapter.

If you click the

Unplug or Eject Hardware

dialog box on the Windows desktop toolbar to disconnect an Intel PRO dual port network adapter, the following hardware component name appears:

DEC 21152 PCI-to-PCI Bridge

This hardware component name appears in the

Unplug or Eject Hardware

dialog box because the bridge is embedded into the Intel network adapter. Check the

Display Device Component

check box to display

the dual network adapters associated with the bridge.

• IT Assistant Network Monitoring Service fails to start after installing the Service Pack.

After you install Windows 2000 Server SP4 on your system, a problem might occur if

Service

fails to start. If this problem occurs, IT Assistant version 6.2 or 6.3

Dell OpenManage IT Assistant Network Monitoring

reports the following error message:

dcnetmon.exe - Entry Point Not Found The procedure entry point SnmpUtilOctetsFree could not be located in the dynamic link library

To correct this issue:

Delete the

Files\Dell\OpenManage\ITA\bin

Stop the following services in the following order:

snmpapi.dll

file in the

\Program

directory.

• IT Assistant Connection Service

• IT Assistant Network Monitoring Service (it should already be stopped)

• SNMP Service

Start the following services in the following order:

• SNMP Service

• IT Assistant Network Monitoring Service

• IT Assistant Connection Service

26 Installation Instructions and Important Information

This problem is corrected in IT Assistant version 6.4 and later, which is available on the Dell Support website at

Dell OpenManage Systems Management

• Using BASP for teaming and fault tolerance.

The Broadcom Advanced Server Program (BASP) provides failover support for heterogeneous network adapters in a network. If you are using BASP for network adapter teaming and fault tolerance, Dell recommends that you disable the Spanning Tree Protocol (STP) on the network switch that is connected to the network adapter.

support.dell.com

CD version 3.2 and later.

and on the

Operating System

• Windows 2000 installation hangs during OS boot up.

This occurs on systems that use multiple processors or hyper-threading. For more information, refer to the Microsoft Knowledge Base article 822720 located at the Microsoft Support website at

www.support.microsoft.com

• When planning OS deployments of Windows 2000 on a system that has a Broadcom 5708 Networking device, see the latest

NetXtreme II Tech Sheet

www.support.dell.com

•

RIS requires a special use driver when using a Broadcom 5708 networking device

The remote installation services (RIS) driver is available in the driver package for RIS installations only. After the OS is installed, run the Broadcom NetXtreme II Family of Adapters driver package setup installer for complete network connectivity.

of Broadcom NetXtreme II Family of Adapters. Use this driver

Broadcom

and Best Practices documents available at

• Installing Windows 2000 remotely using RIS.

RIS allows a system administrator to install the Windows 2000 operating system on remote systems that are connected to the network. The RIS image for Windows 2000 with Service Pack 4 contains drivers only for those network and storage adapters that are natively supported by Windows 2000 Service Pack 4. Before using RIS to install Windows 2000 with Service Pack 4 on your remote systems, ensure that the RIS image contains the appropriate drivers for your hardware configuration.

Installation Instructions and Important Information 27

See Microsoft Knowledge Base articles KB246184 and KB254078 located on the Microsoft Support website at

www.microsoft.com

for information on adding third-party original equipment manufacturer (OEM) drivers to a RIS image.

NOTE: To install the operating system remotely using RIS, the target

systems must support remote booting.

Tape Drives

The following issues pertain to the Removable Storage console—a storage management console in the Computer Management console tree that allows you to track your removable storage media and manage the tape autoloaders that are connected to your system.

NOTE: The Removable Storage console is also known as the Removable

Storage Management (RSM) Console.

• The Dell PowerVault™ 120T DLT1 autoloader does not respond to Eject or Inject commands.

When an

Storage

tape 1 (DLT1) autoloader, the following message appears:

The resource required for this operation does not exist.

The PowerVault 120T DLT1 autoloader is not equipped to respond to

Eject

To avoid this issue, manually add or remove the DLT cartridge(s) from the autoloader without using the commands from the

Storage

Eject

Inject

command is issued from the

Removable

console to any tape media in a PowerVault 120T digital linear

Inject

commands from the

Removable Storage

console.

Removable

console.

• The PowerVault 122T LTO autoloader Cleaner Management operation fails after you install Service Pack 4.

When you insert a cleaning tape into the PowerVault 122T LTO autoloader using the Cleaner Management wizard in Windows 2000 with Service Pack 4, the Reserve Cleaner operation fails, and the system is unable to identify the tape media. If the Reserve Cleaner operation completes successfully, then the next Clean Drive operation fails. In both cases, the cleaning tape cannot be used to clean the drive from the

Removable Storage

console.

28 Installation Instructions and Important Information

The autoloader’s tape library does not support automatic cleaning, and

Cleaner Management

the

Storage

. To perform Cleaner Management operations using the

option should not be present in

Removable

commands in the system’s front panel, perform the following steps:

Ensure that a free slot is available in the tape library for the cleaning tape.

On the Windows desktop, right-click

Manage

select

The

Computer Management

In the

Computer Management

the

Removable Storage

DELL PV-122T

The

Right-click the library icon and select

console, and then expand the

icon appears in the

window appears.

My Computer

console tree under

Libraries

Door Access

and

Storage

, expand

Libraries

tree.

directory.

to unlock the

library door.

The

Unlock Door

Click OK.

On the library front panel, select press

Enter

prompt appears.

Commands →

Clean Drive

and

The library door opens.

Insert the cleaning tape into the available slot.

The cleaning operation starts automatically.

When the cleaning operation is complete, the library automatically ejects the cleaning tape.

At the

Lock Door

prompt, click OK.

Getting Help

If at any time you do not understand a procedure described in this document, or if your system does not perform as expected, Dell provides a number of tools to help you. For more information about these help tools, see "Getting Help" in your Installation and Troubleshooting Guide. Technical information is available from the Dell Support website at support.dell.com.

Installation Instructions and Important Information 29

Obtaining Technical Assistance

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Dell Advanced Software Support

NOTE: The following service is not always available in all locations outside

the continental U.S. Call your local technical representative for information on availability.

Technical assistance for R2 is provided through a fee-based service called the Advanced Software Support. For more information, search the Dell Support website at support.dell.com.

30 Installation Instructions and Important Information

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