Dell Latitude E5570 User Manual
Dell Latitude E5570
Owner's Manual
Regulatory Model: P48F
Regulatory Type: P48F001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2016 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
2018 - 10
Rev. A05
Contents
1 Working on your computer............................................................................................................................. 6
Safety instructions.............................................................................................................................................................6
Before working inside your computer..............................................................................................................................6
Turning o your computer.................................................................................................................................................7
After working inside your computer.................................................................................................................................7
Keyboard short-cut key functions....................................................................................................................................7
2 Disassembly and reassembly..........................................................................................................................9
Recommended tools..........................................................................................................................................................9
Installing the Subscriber Identication Module SIM card..............................................................................................9
Removing the Subscriber Identication Module SIM card........................................................................................... 9
Removing the base cover................................................................................................................................................10
Installing the base cover.................................................................................................................................................. 10
Lithium-ion battery precautions......................................................................................................................................10
Removing the battery.......................................................................................................................................................11
Installing the battery.........................................................................................................................................................12
Removing the hard drive assembly.................................................................................................................................12
Removing the hard drive from the hard drive bracket.................................................................................................13
Installing the hard drive into the hard drive bracket.....................................................................................................14
Installing the hard drive assembly...................................................................................................................................14
Installing the optional M.2 SSD.......................................................................................................................................14
Removing the optional M.2 Solid State Drive SSD.......................................................................................................15
Installing the optional PCIe SSD..................................................................................................................................... 15
Removing the optional PCIe SSD...................................................................................................................................15
Removing the memory module.......................................................................................................................................16
Installing the memory module......................................................................................................................................... 16
Removing the WLAN card...............................................................................................................................................17
Installing the WLAN card................................................................................................................................................. 17
Removing the WWAN card..............................................................................................................................................17
Installing the WWAN card................................................................................................................................................18
Removing the power connector port.............................................................................................................................18
Installing the power connector port...............................................................................................................................19
Removing the keyboard .................................................................................................................................................. 19
Installing the keyboard.....................................................................................................................................................20
Removing the display assembly..................................................................................................................................... 20
Installing the display assembly........................................................................................................................................22
Removing the display bezel.............................................................................................................................................22
Installing the display bezel............................................................................................................................................... 23
Removing the display panel............................................................................................................................................ 23
Installing the display panel...............................................................................................................................................24
Removing the camera......................................................................................................................................................24
Installing the camera........................................................................................................................................................25
Removing the dock frame.............................................................................................................................................. 25
Contents
3
Installing the dock frame................................................................................................................................................. 27
Removing the touchpad button..................................................................................................................................... 27
Installing the touchpad button........................................................................................................................................28
Removing the optional SmartCard reader board......................................................................................................... 28
Installing the optional SmartCard reader board............................................................................................................29
Removing the optional nger print reader board......................................................................................................... 29
Installing the optional nger print reader board........................................................................................................... 30
Removing the LED board................................................................................................................................................30
Installing the LED board...................................................................................................................................................31
Removing the heat sink assembly.................................................................................................................................. 31
Installing the heat sink assembly....................................................................................................................................32
Removing the coin cell battery.......................................................................................................................................32
Installing the coin cell battery.........................................................................................................................................33
Removing the speakers...................................................................................................................................................33
Installing the speakers..................................................................................................................................................... 34
Removing the system board...........................................................................................................................................34
Installing the system board............................................................................................................................................. 35
Removing the palmrest...................................................................................................................................................36
Installing the palmrest......................................................................................................................................................36
3 System setup options.................................................................................................................................. 38
Boot Sequence.................................................................................................................................................................38
Navigation keys................................................................................................................................................................39
System Setup overview.................................................................................................................................................. 39
Accessing System Setup................................................................................................................................................ 39
General screen options....................................................................................................................................................39
System Conguration screen options........................................................................................................................... 40
Video screen options....................................................................................................................................................... 42
Security screen options...................................................................................................................................................43
Secure Boot screen options............................................................................................................................................44
Intel Software Guard Extensions screen options......................................................................................................... 45
Performance screen options.......................................................................................................................................... 45
Power Management screen options..............................................................................................................................46
POST Behavior screen options.......................................................................................................................................47
Virtualization support screen options............................................................................................................................48
Wireless screen options...................................................................................................................................................49
Maintenance screen options...........................................................................................................................................49
System Log screen options.............................................................................................................................................49
Updating the BIOS in Windows .................................................................................................................................... 50
System and setup password.......................................................................................................................................... 50
Assigning a system password and setup password...............................................................................................50
Deleting or changing an existing system and or setup password.........................................................................51
4 Technical specications............................................................................................................................... 52
System specications......................................................................................................................................................52
Processor specications................................................................................................................................................. 53
Memory specications.................................................................................................................................................... 53
Contents
4
Storage specications.....................................................................................................................................................53
Audio specications.........................................................................................................................................................53
Video specications.........................................................................................................................................................54
Camera specications..................................................................................................................................................... 54
Communication specications........................................................................................................................................54
Port and connector specications.................................................................................................................................54
Contactless smart card specications.......................................................................................................................... 55
Display specications...................................................................................................................................................... 55
Keyboard specications.................................................................................................................................................. 56
Touchpad specications..................................................................................................................................................56
Battery specications......................................................................................................................................................56
AC Adapter specications...............................................................................................................................................57
Physical specications.....................................................................................................................................................58
Environmental specications.......................................................................................................................................... 58
5 Diagnostics..................................................................................................................................................59
Enhanced Pre-Boot System Assessment ePSA diagnostics......................................................................................59
Device status lights..........................................................................................................................................................60
Battery status lights......................................................................................................................................................... 61
6 Contacting Dell............................................................................................................................................62
Contents
5
Working on your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in the reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface that is grounded to ground yourself before you touch the computer to perform any disassembly tasks.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
Before working inside your computer
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1 Ensure that you follow the Safety instructions.
2 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
3 Turn o your computer.
CAUTION
the network device.
4 Disconnect all the network cables from the computer.
5 Disconnect your computer and all attached devices from the electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
7 Remove the cover.
: To disconnect a network cable, rst unplug the cable from your computer and then unplug the cable from
CAUTION
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
6 Working on your computer
: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
CAUTION: Make sure that you place the cooler outlet side of your system at least 5 cm away from wall to prevent
system overheat.
CAUTION: Your system cannot be placed crosswise and make sure that there is no equipment on the side cover.
Turning o your computer
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries
designed for other Dell computers.
1 Replace the battery.
2 Replace the base cover.
3 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
4 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
5 Connect your computer and all attached devices to their electrical outlets.
6 Turn on your computer.
Keyboard short-cut key functions
The following table lists the keyboard short-cut key functions. Do not type the + (plus) symbol when running a command.
Table 1. Keyboard short-cut key functions
System functions
Ctrl+Shift+Esc Opens the Task Manager window.
Fn+Esc Enables or disables FN function key features.
Fn+F5 Enables or disables Number lock.
Fn+F6 Enables or disables Scroll lock.
Fn+F9 Launches the Windows Search charm.
Fn+F10 Enables backlight keyboard mode.
Fn+PrtScr Enables or disables the bluetooth.
Fn+Ctrl Opens the application's context menu. This key has the same eect as the Application Key.
Display functions
Fn+F8 Switches the video image to the next display option. The options include the integrated display, an
external monitor, and both displays simultaneously.
Fn+F11 Decreases brightness on the integrated display only (not on an external monitor).
Fn+F12 Increases brightness on the integrated display only (not on an external monitor).
Fn+Home Toggle Radio On/O
Fn+End Sleep
Working on your computer 7
Power management
Fn+Insert Enables system Standby.
Media/audio
Fn+F1 Mutes or unmutes the system audio.
Fn+F2 Decreases the audio volume.
Fn+F3 Increases the audio volume.
Fn+F4 Mutes or unmutes the built-in microphone.
Microsoft Windows logo key functions
Windows Logo key + M Minimizes all open windows.
Windows Logo key + Shift+M Maximizes all open windows.
Windows Logo key +E Runs Windows Explorer.
Windows Logo key +R Opens the Run dialog box.
Windows Logo key +F Opens the Search Results dialog box.
Windows Logo key +Ctrl+F Opens the Search Results-Computer dialog box (if the computer is connected to a network).
Windows Logo key+Pause Opens the System Properties dialog box.
8 Working on your computer
Disassembly and reassembly
Recommended tools
The procedures in this document require the following tools:
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Small plastic scribe
Installing the Subscriber Identication Module SIM
card
1 Follow the procedure in Before working inside your computer.
2 Insert a paperclip or a SIM card removal tool into the pinhole to remove the SIM card tray [1].
3 Place the SIM card on the SIM card tray [2].
4 Push the SIM card tray into the slot until it clicks into place.
2
Removing the Subscriber Identication Module SIM
card
CAUTION
turned o or the network connections are disabled.
1 Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray.
2 Remove the SIM card from the SIM card tray.
3 Push the SIM card tray into the slot until it clicks into place.
: Removing the SIM card when the computer is on may cause data loss or damage the card. Ensure your computer is
Disassembly and reassembly 9
Removing the base cover
1 Follow the procedure in Before working inside your computer.
2 To remove the base cover:
a Loosen the screws that secure the base cover to the computer [1].
b Lift the base cover from the edge and remove it from the computer [2, 3].
NOTE: You may need a plastic scribe to lift the base cover from the edges.
Installing the base cover
1 Align the base cover with the screw holders on the computer.
2 Press the edges of the cover until it clicks into place.
3 Tighten the screws to secure the base cover to the computer.
4 Follow the procedure in After working inside your computer.
Lithium-ion battery precautions
CAUTION
• Exercise caution when handling Lithium-ion batteries.
• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion
• Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers.
:
from the system to allow the battery to drain.
battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for
assistance and further instructions.
10 Disassembly and reassembly
Removing the battery
NOTE: If your computer supports the 6-cell battery, it will not support a hard drive.
NOTE: Discharge the battery as much as possible before removing from the system. This can be done by disconnecting the A/C
adapter from the system (while the system is turned on) to allow the system to drain the battery.
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the battery:
a Disconnect the battery cable from the connector on the system board [1].
b Remove the screws that secure the battery to the computer [2].
c Lift the battery away from the computer [3].
• Do not apply pressure to the surface of the battery
• Do not bend
• Do not use tools of any kind to pry on or against the battery
• If a battery cannot be removed within the constraints above, please contact Dell technical support
4 Unroute the cable from the routing channel [1] and remove the cable from the battery [2].
NOTE
: This step is applicable only for 3- and 4-cell battery.
Disassembly and reassembly 11
Installing the battery
NOTE: If your computer supports a 6-cell battery, it will not support a hard drive.
1 Connect the battery cable to the connector on the battery.
2 Route the battery cable through the routing channel on the battery.
NOTE
: This step is applicable only for a 3- and 4-cell battery.
3 Insert the battery into the slot on the computer.
4 Tighten the screws to secure the battery to the computer.
5 Connect the battery cable to the connector on the system board.
6 Install the base cover.
7 Follow the procedure in After working inside your computer.
Removing the hard drive assembly
If the system is shipped with hard drive assembly perform the following steps.
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the hard drive assembly:
a Disconnect the hard drive cable from the connector on the system board [1] .
b Remove the screws that secure the hard drive assembly to the computer [2].
c Lift the hard drive assembly away from the computer [3].
Disassembly and reassembly
12
Removing the hard drive from the hard drive bracket
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
c hard drive assembly
3 Pull the hard drive cable to remove it from the connector.
4 Remove the screws that secure the hard drive bracket to the hard drive [1] and lift the hard drive from the hard drive bracket [2].
Disassembly and reassembly
13
Installing the hard drive into the hard drive bracket
1 Align the screw holders on the hard drive with the screws on the hard drive bracket.
2 Insert the hard drive into the hard drive bracket.
3 Tighten the screws to secure the hard drive to the hard drive bracket.
4 Install the:
a hard drive assembly
b battery
c base cover
5 Follow the procedure in After working inside your system.
Installing the hard drive assembly
If the system is shipped with hard drive assembly perform the following steps.
1 Insert the hard drive assembly into the slot on the computer.
2 Tighten the screws to secure the hard drive assembly to the computer.
3 Connect the hard drive cable to the connector on the hard drive and on the system board.
4 Install the:
a battery
b base cover
5 Follow the procedures in After working inside your system.
Installing the optional M.2 SSD
If the system is shipped with M.2 SSD perform the following steps.
1 Insert the SSD into the connector on the computer.
2 Tighten the screw to secure the SSD to the computer.
3 Install the:
a battery
b base cover
4 Follow the procedure in After working inside your computer.
Disassembly and reassembly
14
Removing the optional M.2 Solid State Drive SSD
If the system is shipped with M.2 SSD perform the following steps.
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the SSD:
a Remove the screw that secures the SSD to the computer [1].
b Slide and lift the SSD from the computer [2].
Installing the optional PCIe SSD
If the system is shipped with PCIe SSD perform the following steps.
1 Insert the SSD clip into the slot on the computer.
2 Tighten the screw to secure the SSD clip to the computer.
3 Insert the SSD into the connector on the computer.
4 Place the SSD bracket over the SSD and tighten the screws to secure it to the computer.
5 Install the:
a battery
b base cover
6 Follow the procedure in After working inside your computer.
Removing the optional PCIe SSD
If the system is shipped with PCIe SSD perform the following steps.
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the PCIe SSD:
Disassembly and reassembly
15
a Remove the screws that secure the SSD bracket to the SSD [1].
b Remove the SSD bracket [2].
c Remove the SSD from the computer [3].
Removing the memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 Pull the clips securing the memory module until the memory module pops up [1].
4 Remove the memory module from the system board [2].
Installing the memory module
1 Insert the memory module into the memory module socket until the clips secure the memory module.
2 Install the:
a battery
b base cover
3 Follow the procedures in After working inside your computer.
Disassembly and reassembly
16
Removing the WLAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the WLAN card:
a Remove the screw that secures the metal bracket to the WLAN card [1].
b Remove the metal bracket [2].
c Disconnect the WLAN cables from the connectors on the WLAN card [3].
d Unroute the WLAN cables from the routing channel.
e Remove the WLAN card from the computer [4].
Installing the WLAN card
1 Insert the WLAN card into the slot on the computer.
2 Route the WLAN cables through the routing channel.
3 Connect the WLAN cables to the connectors on the WLAN Card.
4 Place the metal bracket and tighten the screw to secure it to the computer.
5 Install the:
a battery
b base cover
6 Follow the procedure in After working inside your system.
Removing the WWAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the WWAN card:
a Remove the screw that secures the WWAN card [1].
b Disconnect the WWAN cables from the connectors on the WWAN card [2].
Disassembly and reassembly
17
c Unroute the WWAN cables from the routing channel.
d Remove the WWAN card from the computer [3].
Installing the WWAN card
1 Insert the WWAN card into the slot on the computer.
2 Route the WWAN cables through the routing channel.
3 Connect the WWAN cables to the connectors on the WWAN card.
4 Tighten the screw to secure the WWAN card to the computer
5 Install the:
a battery
b base cover
6 Follow the procedure in After working inside your computer.
Removing the power connector port
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the power connector port:
a Remove the screws to release the metal bracket on the power connector port [1].
b Lift the metal bracket from the computer [2].
c Disconnect the power connector port cable from the computer [3].
d Remove the power connector port from the computer [4].
Disassembly and reassembly
18
Installing the power connector port
1 Insert the power connector port into the slot on the computer.
2 Place the metal bracket on the power connector port.
3 Tighten the screw to secure the power connector port to the computer.
4 Route the power connector port cable through the routing channels.
5 Connect the power connector port cable to the connector on the system board.
6 Install the:
a battery
b base cover
7 Follow the procedure in After working inside your computer.
Removing the keyboard
1 Follow the procedure in Before working inside your computer.
2 Remove the:
a base cover
b battery
3 To remove the keyboard trim:
a Disconnect the keyboard cables from the connectors on the system board [1, 2].
b Using a plastic scribe, lift the keyboard trim from the edges to release it from the keyboard [3, 4, 5].
Disassembly and reassembly
19
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