Dell E510 User Manual

Download

Page 1

Dell™ Dimension™ 5150/E510

Owner’s Manual

CD or DVD eject button

CD or DVD activity light

FlexBay for optional floppy drive or Media Card Reader

microphone connector

headphone connector

diagnostic lights

hard-drive activity light

power button/ power activity light

USB 2.0 connectors (2)

Service Tag

cover latch release

Model DCSM

network adapter

www.dell.com | support.dell.com

power connector

sound connectors (integrated) (5)

VGA video connector (integrated)

USB 2.0 connectors (5)

card slots for PCI Express x16 (1), PCI (2), PCI Express x1 (1)

Page 2

Notes, Notices, and Cautions

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.

____________________

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude , PowerEdg e, PowerVault, P owerApp,

DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation; EMC is the registered trademark of EMC Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model DCSM

September 2006 P/N WD846 Rev. A02

Page 3

Finding Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

1 Setting Up and Using Your Computer

Setting Up a Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Printer Cable

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting a Printer

. . . . . . . . . . . . . . . . . . . . . . . . . 13

Connecting to the Internet

Setting Up Your Internet Connection

Playing CDs and DVDs

Adjusting the Volume Adjusting the Picture

Copying CDs and DVDs

How to Copy a CD or DVD Using Blank CDs and DVDs Helpful Tips

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Using a Media Card Reader (Optional)

Connecting Two Monitors

. . . . . . . . . . . . . . . . . . . . . . . . . 14

. . . . . . . . . . . . . . . . . . 15

. . . . . . . . . . . . . . . . . . . . . . . . . . . 16

. . . . . . . . . . . . . . . . . . . . . . . . . 17

. . . . . . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . . 18

. . . . . . . . . . . . . . . . . . . . . . 19

. . . . . . . . . . . . . . . . . . . 20

. . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting Two Monitors With VGA Connectors Connecting One Monitor With a VGA Connector and

One Monitor With a DVI Connector Connecting a TV

. . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Changing the Display Settings

Setting Up a Home and Office Network

Connecting to a Network Adapter Network Setup Wizard

Power Management

Standby Mode Hibernate Mode

. . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Power Options Properties

. . . . . . . . . . . . . . . . . . . 22

. . . . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . 23

. . . . . . . . . . . . . . . . . . . . . . . 25

. . . . . . . . . . . . 22

Hyper-Threading

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Contents 3

Page 4

About RAID Configurations . . . . . . . . . . . . . . . . . . . . . . . . . 27

Determining If RAID Is Working RAID Level 1 Troubleshooting RAID Recovering From a Multiple Hard Drive Failure Using the

Intel

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

. . . . . . . . . . . . . . . . . . . . . . . . . 29

RAID Option ROM Utility. . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . . . . . . . . 28

Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager

Setting Your Computer to RAID-Enabled Mode

. . . . . . . . . . . . . . . . . . . . . 29

. . . . . . . . . . . . . 30

2 Solving Problems

Troubleshooting Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Battery Problems

Drive Problems

CD and DVD drive problems Hard drive problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . 32

. . . . . . . . . . . . . . . . . . . . . . . . . . 33

E-Mail, Modem, and Internet Problems

Error Messages

Media Card Reader Problems

Keyboard Problems

Lockups and Software Problems

The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

. . . . . . . . . . . . . . . . . . . . . . . 35

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . 36

. . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . 37

A program is designed for an earlier Microsoft operating system

A solid blue screen appears Other software problems

Memory Problems

Mouse Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . 37

. . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

. . . . . . . . . . . . . . . . . . . 33

Windows®

4 Contents

Network Problems

Power Problems

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Page 5

Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Scanner Problems

Sound and Speaker Problems

No sound from speakers No sound from headphones

Video and Monitor Problems

If the screen is blank If the screen is difficult to read

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

. . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . . . 43

. . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . . . . . 44

. . . . . . . . . . . . . . . . . . . . . 45

3 Troubleshooting Tools

Diagnostic Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Dell Diagnostics

Dell Diagnostics Main Menu

Drivers

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

What Is a Driver? Identifying Drivers Reinstalling Drivers

Resolving Software and Hardware Incompatibilities

Restoring Your Operating System

Using Microsoft Using Dell PC Restore by Symantec Using the Operating System CD

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . . . . 50

. . . . . . . . . . . . . . . . . . . . . . . . . . . 51

. . . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . . . . . . . . . . . . . . . 52

. . . . . . . . . . . . 53

. . . . . . . . . . . . . . . . . . . . . . 53

Windows XP System Restore . . . . . . . . . . . . . 54

. . . . . . . . . . . . . . . . . . 55

. . . . . . . . . . . . . . . . . . . . 57

4 Removing and Installing Parts

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Recommended Tools Turning Off Your Computer Before Working Inside Your Computer

Front View of the Computer

Back View of the Computer

Removing the Computer Cover

Inside View of Your Computer

. . . . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . . . . . . . 59

. . . . . . . . . . . . . . . . . 60

. . . . . . . . . . . . . . . . . . . . . . . . . 61

. . . . . . . . . . . . . . . . . . . . . . . . 63

. . . . . . . . . . . . . . . . . . . . . . . 65

. . . . . . . . . . . . . . . . . . . . . . . 66

Contents 5

Page 6

System Board Components . . . . . . . . . . . . . . . . . . . . . . . . . 67

Memory

Cards

Drive Panel

Drives

Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

DDR2 Memory Overview Addressing Memory With 4-GB Configurations Installing Memory Removing Memory

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

PCI Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

PCI Express Cards

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Removing the Drive Panel Removing the Drive-Panel Insert Replacing the Drive-Panel Insert Replacing the Drive Panel.

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

IDE Drive Addressing Connecting Drive Cables Drive Interface Connectors Power Cable Connector Connecting and Disconnecting Drive Cables

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Removing a Hard Drive Installing a Hard Drive Adding a Second Hard Drive

. . . . . . . . . . . . . . . . . . . . . . . . 68

. . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . . . . . . . . . 69

. . . . . . . . . . . . . . . . . . . . . . . . . . 71

. . . . . . . . . . . . . . . . . . . . . . . . . . . 76

. . . . . . . . . . . . . . . . . . . . . . . 80

. . . . . . . . . . . . . . . . . . . . 81

. . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . 82

. . . . . . . . . . . . . . . . . . . . . . . . . 83

. . . . . . . . . . . . . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . . . . . . . 84

. . . . . . . . . . . . . . . . . . . . . . . . 84

. . . . . . . . . . . . . . 85

. . . . . . . . . . . . . . . . . . . . . . . . 85

. . . . . . . . . . . . . . . . . . . . . . . . . 86

. . . . . . . . . . . . . . . . . . . . . . 88

6 Contents

Floppy Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Removing a Floppy Drive Installing a Floppy Drive

Media Card Reader

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Removing a Media Card Reader Installing a Media Card Reader

CD/DVD Drive

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Removing a CD/DVD Drive Installing a CD/DVD Drive

. . . . . . . . . . . . . . . . . . . . . . . 89

. . . . . . . . . . . . . . . . . . . . . . . . 91

. . . . . . . . . . . . . . . . . . . . 93

. . . . . . . . . . . . . . . . . . . . 95

. . . . . . . . . . . . . . . . . . . . . . . 96

. . . . . . . . . . . . . . . . . . . . . . . 98

Page 7

Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Replacing the Battery

. . . . . . . . . . . . . . . . . . . . . . . . 100

Replacing the Computer Cover

. . . . . . . . . . . . . . . . . . . . . . 101

5 Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

System Setup

Overview Entering System Setup System Setup Options Boot Sequence

Clearing Forgotten Passwords

Clearing CMOS Settings

Cleaning Your Computer

Computer, Keyboard, and Monitor Mouse Floppy Drive CDs and DVDs

Dell Technical Support Policy (U.S. Only)

Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

. . . . . . . . . . . . . . . . . . . . . . . . 108

. . . . . . . . . . . . . . . . . . . . . . . . 109

. . . . . . . . . . . . . . . . . . . . . . . . . . . 113

. . . . . . . . . . . . . . . . . . . . . . 115

. . . . . . . . . . . . . . . . . . . . . . . . . 116

. . . . . . . . . . . . . . . . . . 116

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

. . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

. . . . . . . . . . . . . . . . . . . . . . . . . . . 117

. . . . . . . . . . . . . . . . . 118

. . . . . . . . 118

. . . . . . . . . 118

FCC Notices (U.S. Only)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Class A Class B

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

FCC Identification Information

Contacting Dell

. . . . . . . . . . . . . . . . . . . . . . . . . 119

. . . . . . . . . . . . . . . . . . . . 120

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Contents 7

Page 8

8 Contents

Page 9

Finding Information

NOTE: Additional documentation may be included with your computer, depending on your country.

What Are You Looking For? Find it Here

• Warranty information

• Safety instructions

• Regulatory information

• Ergonomics information

• End User License Agreement

Dell™ Product Information Guide

• How to set up my computer

Setup Diagram

Finding Information 9

Page 10

What Are You Looking For? Find it Here

• Service Tag and Express Service Code

• Microsoft Windows License Label

• Solutions — Troubleshooting hints and tips, articles from technicians, and online courses, frequently asked questions

• Community — Online discussion with other Dell customers

• Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system

• Customer Care — Contact information, service call and order status, warranty, and repair information

• Service and support — Service call status and support history, service contract, online discussions with technical support

• Reference — Computer documentation, details on my computer configuration, product specifications, and white papers

• Downloads — Certified drivers, patches, and software updates

Service Tag and Microsoft Windows License

These labels are located on your computer.

• Use the Service Tag to identify your computer when you use

support.dell.com

technical support.

• Enter the Express Service Code to direct your call when contacting technical support. The Express Service Code is not available in all countries.

Dell Support Website — support.dell.com

NOTE: Select your region to view the appropriate

support site.

NOTE: Corporate, government, and education customers

can also use the customized Dell Premier Support website at premier.support.dell.com.

or contact

10 Finding Information

Page 11

What Are You Looking For? Find it Here

• Desktop System Software (DSS)— If you reinstall the operating system for your computer, you should also reinstall the DSS utility. DSS provides critical updates for your operating system and support for Dell™

3.5-inch USB floppy drives, Intel

Pentium® M processors, optical drives, and USB devices. DSS is necessary for correct operation of your Dell computer. The software automatically detects your computer and operating system and installs the updates appropriate for your configuration.

• How to use Windows XP

• How to work with programs and files

• How to personalize my desktop

To download

Go to

support.dell.com

Enter your Service Tag or product model.

In the

Select the operating system and operating system language for your computer, and click

Under

Configuration Utilities Software

Windows Help and Support Center

Click the

Type a word or phrase that describes your problem and click the arrow icon.

Click the topic that describes your problem.

Follow the instructions on the screen.

Desktop

System Software:

and click

Download Category

Select a Device

, scroll to

, and click

Start

button and click

Downloads

drop-down menu, click

Submit.

System and

Dell Desktop System

Help and Support

All

Finding Information 11

Page 12

12 Finding Information

Page 13

Setting Up and Using Your Computer

Setting Up a Printer

NOTICE: Complete the operating system setup before you connect a printer to the computer.

See the documentation that came with the printer for setup information, including how to:

• Obtain and install updated drivers

• Connect the printer to the computer

• Load paper and install the toner or ink cartridge

• Contact the printer manufacturer for technical assistance

Printer Cable

Your printer connects to your computer with a USB cable. Your printer may not come with a printer cable, so if you purchase a cable separately, ensure that it is compatible with your printer. If you purchased a printer cable at the same time you purchased your computer, the cable may arrive in the computer box.

Connecting a Printer

NOTE: You can connect USB devices while the computer is turned on.

Complete the operating system setup, if you have not already done so.

Install the printer driver if necessary. See the documentation that came with your printer.

Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way.

Setting Up and Using Your Computer 13

Page 14

USB connector on computer

USB printer cable

USB connector on printer

Connecting to the Internet

NOTE: ISPs and ISP offerings vary by country.

To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options:

• Dial-up connections that provide Internet access through a telephone line. Dial-up connections are considerably slower than DSL and cable modem connections.

• DSL connections that provide high-speed Internet access through your existing telephone line. With a DSL connection, you can access the Internet and use your telephone on the same line simultaneously.

• Cable modem connections that provide high-speed Internet access through your local cable TV line.

NOTE: If you use a dial-up connection, you need an add-in PCI modem expansion card.

If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall jack before you set up your Internet connection. If you are using a DSL or cable modem connection, contact your ISP for setup instructions.

14 Setting Up and Using Your Computer

Page 15

Setting Up Your Internet Connection

To set up an AOL or MSN connection:

Save and close any open files, and exit any open programs.

Double-click the

Follow the instructions on the screen to complete the setup.

If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP:

Save and close any open files, and exit any open programs.

Click the

The

New Connection Wizard

Click

Connect to the Internet

In the next window, click the appropriate option:

• If you do not have an ISP and want to select one, click

providers (ISPs)

• If you have already obtained setup information from your ISP but you did not receive a setup CD,

click

Set up my connection manually

• If you have a CD, click

Click

If you selected on the screen to complete the setup.

MSN Explorer

Start

button and click

AOL

Internet Explorer

appears.

Use the CD I got from an ISP

Set up my connection manually

icon on the Microsoft® Windows® desktop.

Choose from a list of Internet service

, continue to step 6. Otherwise, follow the instructions

NOTE: If you do not know which type of connection to select, contact your ISP.

Click the appropriate option under

Use the setup information provided by your ISP to complete the setup.

How do you want to connect to the Internet?

, and then click

If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on page 33. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later.

Setting Up and Using Your Computer 15

Page 16

Playing CDs and DVDs

NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are

not using the drive.

NOTICE: Do not move the computer when you are playing CDs or DVDs.

Press the eject button on the front of the drive.

Place the disc, label side up, in the center of the tray.

Press the eject button or gently push in the tray.

To format CDs for storing data, to create music CDs, or to copy CDs, see the CD software that came with your computer.

NOTE: Ensure that you follow all copyright laws when you create CDs.

A CD player includes the following basic buttons:

Play

Move backward within the current track

Pau se

Move forward within the current track

Stop

Go to the previous track

Eject

Go to the next track

16 Setting Up and Using Your Computer

Page 17

A DVD player includes the following basic buttons:

Stop

Restart the current chapter

Play

Fast forward

Pau se

Fast reverse

Advance a single frame while in pause mode

Go to the next title or chapter

Continuously play the current title or chapter

Go to the previous title or chapter

Eject

For more information on playing CDs or DVDs, click Help on the CD or DVD player (if available).

Adjusting the Volume

NOTE: When the speakers are muted, you do not hear the CD or DVD playing.

Click the

Volume Control

In the or down to increase or decrease the volume.

For more information on volume control options, click Help in the Volume Control window.

Start

button, point to

Volume Control

All Programs→ Accessories→ Entertainment

window, click and drag the bar in the

Volume Control

, and then click

column and slide it up

Adjusting the Picture

If an error message notifies you that the current resolution and color depth are using too much memory and preventing DVD playback, adjust the display properties:

Click the

Under

In the

800 by 600 pixels

Click the drop-down menu under

Click OK.

Start

button and click

Pick a category

Pick a task...

, click

Display Properties

Control Panel

Appearance and Themes

Change the screen resolution

window, click and drag the bar in

Color quality

, and then click

Screen resolution

Medium (16 bit)

Setting Up and Using Your Computer 17

to change the setting to

Page 18

Copying CDs and DVDs

NOTE: Ensure that you observe all copyright laws when creating CDs or DVDs.

This section applies only to computers that have a CD-RW, DVD+/-RW, or CD-RW/DVD (combo) drive.

NOTE: The types of CD or DVD drives offered by Dell™ may vary by country.

The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data. For help, open Sonic DigitalMedia and then click the question mark icon in the upper-right corner of the window.

How to Copy a CD or DVD

NOTE: CD-RW/DVD combo drives cannot write to DVD media. If you have a CD-RW/DVD combo drive and you

experience recording problems, check for available software patches on the Sonic support website at www.sonic.com.

The DVD-writable drives installed in Dell computers can write to and read DVD+/-R, DVD+/-RW and DVD+R DL (dual layer) media, but cannot write to and may not read DVD-RAM or DVD-R DL media.

NOTE: Most commercial DVDs have copyright protection and cannot be copied using Sonic DigitalMedia.

Click the

Under the

To copy the CD or DVD:

•

Start

button, point to

Copy

tab, click

If you have one CD or DVD drive

button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive.

When prompted, insert a blank CD or DVD into the drive and click

All Programs→

Disc Copy

Sonic→ DigitalMedia Projects

, ensure that the settings are correct and click the

, and then click Copy

Disc Copy

•

If you have two CD or DVD drives

DVD and click the to the blank CD or DVD.

Once you have finished copying the source CD or DVD, the CD or DVD that you have created automatically ejects.

18 Setting Up and Using Your Computer

Disc Copy

, select the drive into which you have inserted your source CD or

button. The computer copies the data from the source CD or DVD

Page 19

Using Blank CDs and DVDs

CD-RW drives can write to CD recording media only (including high-speed CD-RW) while DVD-writable drives can write to both CD and DVD recording media.

Use blank CD-Rs to record music or permanently store data files. After creating a CD-R, you cannot write to that CD-R again (see the Sonic documentation for more information). Use blank CD-RWs to write to CDs or to erase, rewrite, or update data on CDs.

Blank DVD+/-Rs can be used to permanently store large amounts of information. After you create a DVD+/-R disc, you may not be able to write to that disc again if the disc is "finalized" or "closed" during the final stage of the disc creation process. Use blank DVD+/-RWs if you plan to erase, rewrite, or update information on that disc later.

CD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No

C D- RW Ye s Ye s Ye s

DVD-Writable Drives

Media Type Read Write Rewritable

CD-R Yes Yes No

C D- RW Ye s Ye s Ye s

DVD+R Yes Yes No

DVD-R Yes Yes No

DV D +R W Yes Ye s Ye s

DV D -R W Ye s Ye s Ye s

DVD+R DL Yes Yes No

DVD-R DL Maybe No No

DVD-RAM Maybe No No

Setting Up and Using Your Computer 19

Page 20

Helpful Tips

• Use Microsoft® Windows® Explorer to drag and drop files to a CD-R or CD-RW only after you start Sonic DigitalMedia and open a DigitalMedia project.

• Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.

• You cannot create audio DVDs with Sonic DigitalMedia.

• Music MP3 files can be played only on MP3 players or on computers that have MP3 software installed.

• Commercially available DVD players used in home theater systems may not support all available DVD formats. For a list of formats supported by your DVD player, see the documentation provided with your DVD player or contact the manufacturer.

• Do not burn a blank CD-R or CD-RW to its maximum capacity; for example, do not copy a 650-MB file to a blank 650-MB CD. The CD-RW drive needs 1–2 MB of the blank space to finalize the recording.

• Use a blank CD-RW to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the data on the CD-RW and try again. You can also use blank CD-RWs to test music file projects before you record the project permanently to a blank CD-R.

• See the Sonic website at

www.sonic.com

for additional information.

Using a Media Card Reader (Optional)

Use the Media Card Reader to transfer data directly to your computer.

The Media Card Reader supports the following memory types:

•xD-Picture Card

• SmartMedia (SMC)

• CompactFlash Type I and II (CF I/II)

• MicroDrive Card

• SecureDigital Card (SD)

• MultiMediaCard (MMC)

• Memory Stick (MS/MS Pro)

For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 95.

20 Setting Up and Using Your Computer

Page 21

xD-Picture Card and SmartMedia (SMC)

CompactFlash Type I and II (CF I/II) and MicroDrive Card

Memory Stick (MS/MS Pro)

SecureDigital Card (SD)/ MultiMediaCard (MMC)

To use the Media Card Reader:

Check the media or card to determine the proper orientation for insertion.

Slide the media or card into the appropriate slot until it is completely seated in the connector.

If you encounter resistance, do not force the media or card. Check the card orientation and try again.

Connecting Two Monitors

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE: If you are connecting two monitors that have VGA connectors, you must have the optional DVI adapter.

If you are connecting two flat-panel monitors, at least one of them must have a VGA connector. If you are connecting a TV, you may connect only one monitor (VGA or DVI) in addition to the TV.

If you purchased a graphics card that supports dual monitors, follow these instructions to connect and enable your monitors. The instructions tell you how to connect either two monitors (each with a VGA connector), one monitor with a VGA connector and one monitor with a DVI connector, or a TV.

Setting Up and Using Your Computer 21

Page 22

Connecting Two Monitors With VGA Connectors

Follow the procedures in "Before You Begin" on page 59.

NOTE: If your computer has integrated video, do not connect either monitor to the integrated video connector.

If the integrated video connector is covered by a cap, do not remove the cap to connect the monitor or the monitor will not function.

Connect one of the monitors to the VGA (blue) connector on the back of the computer.

Connect the other monitor to the optional DVI adapter and connect the DVI adapter to the DVI (white) connector on the back of the computer.

optional DVI adapter

DVI (white) connector*

TV-OUT connector*

VGA (blue) connector

*May not be present on your computer.

Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector

Follow the procedures in "Before You Begin" on page 59.

Connect the VGA connector on the monitor to the VGA (blue) connector on the back of the computer.

Connect the DVI connector on the other monitor to the DVI (white) connector on the back of the computer.

22 Setting Up and Using Your Computer

Page 23

Connecting a TV

NOTE: You must purchase an S-video cable, available at most consumer electronics stores, to connect a TV to

your computer. It is not included with your computer.

Follow the procedures in "Before You Begin" on page 59.

Connect one end of the S-video cable to the optional TV-OUT connector on the back of the computer.

Connect the other end of the S-video cable to the S-video input connector on your TV.

Connect the VGA or DVI monitor.

Changing the Display Settings

After you connect the monitor(s) or TV, turn on the computer.

The Microsoft

Enable clone mode or extended desktop mode in the display settings.

• In clone mode, both monitors display the same image.

• In extended desktop mode, you can drag objects from one screen to the other, effectively doubling

the amount of viewable work space.

For information on changing the display settings for your graphics card, see the user’s guide in the Help and Support Center (click the

Device guides

Windows® desktop displays on the primary monitor.

Start

button, click

, and then click the guide for your graphics card).

Help and Support

, click

User and system guides

Setting Up a Home and Office Network

, click

Connecting to a Network Adapter

NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network

cable into the modem connector on the computer. Do not plug a network cable into a telephone wall jack.

Connect the network cable to the network adapter connector on the back of your computer.

Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

Connect the other end of the network cable to a network device.

Setting Up and Using Your Computer 23

Page 24

network adapter connector

network device

network adapter connector on computer

network cable

Network Setup Wizard

The Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.

Click the

Network Setup Wizard

On the welcome screen, click

Click

NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated

firewall provided with Windows XP Service Pack.

Complete the checklist and required preparations.

Return to the Network Setup Wizard and follow the instructions on the screen.

Start

button, point to

All Programs→ Accessories→ Communications

Checklist for creating a network

, and then click

Power Management

The Microsoft® Windows® XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer. When the computer exits from a power conservation mode, the Windows desktop is restored to the state it was in before it entered the mode.

NOTE: Windows XP Professional includes security and networking features not available in Windows XP Home

Edition. When a Windows XP Professional computer is connected to a network, different options related to security and networking appear in certain windows.

24 Setting Up and Using Your Computer

Page 25

Standby Mode

Standby mode conserves power by turning off the display and the hard drive after a time-out. When the computer exits from standby mode, it returns to the operating state it was in before it entered standby mode.

To set standby mode to automatically activate after a defined period of inactivity:

Click the

Under

To immediately activate standby mode without a period of inactivity, click the Start button, click Turn Off Computer, and then click Stand by.

To exit from standby mode, press a key on the keyboard or move the mouse.

NOTICE: If your computer loses power while in standby mode, it may lose data.

Start

button and click

Pick a category

or pick a Control Panel icon

, click

Control Panel

Performance and Maintenance

, click

Power Options

Hibernate Mode

Hibernate mode conserves power by copying system data to a reserved area on the hard drive and then completely turning off the computer. When the computer exits from hibernate mode, the desktop is restored to the state it was in

To activate hibernate mode:

Click the

Under

Define your hibernate settings on the

To exit from hibernate mode, press the power button. The computer may take a short time to exit from hibernate mode. Pressing a key on the keyboard or moving the mouse does not bring the computer out of hibernation, because the keyboard and the mouse do not function when the computer is in hibernate mode.

Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.

Start

button and click

Pick a category

or pick a Control Panel icon

before it entered hibernate mode.

Control Panel

, click

Performance and Maintenance

, click

Power Schemes

Power Options

tab,

Advanced

tab, and

Hibernate

tab.

Power Options Properties

Define your standby mode settings, hibernate mode settings, and other power settings in the Power Options Properties window.

Click the

Under

Define your power settings on the

Start

button and click

Pick a category

or pick a Control Panel icon

, click

To access the Power Options Properties window:

Control Panel

Performance and Maintenance

, click

Power Schemes

Power Options

tab,

Advanced

tab, and

Setting Up and Using Your Computer 25

Hibernate

tab.

Page 26

Power Schemes Tab

Each standard power setting is called a scheme. If you want to select one of the standard Windows schemes installed on your computer, choose a scheme from the Power schemes drop-down menu. The settings for each scheme appear in the fields below the scheme name. Each scheme has different settings for starting standby mode or hibernate mode, turning off the monitor, and turning off the hard drive.

The Power schemes drop-down menu displays the following schemes:

•

Always On

Home/Office Desk

•

(default) — If you want to use your computer with no power conservation.

— If you use your computer as a home or office computer and you require minimal

power conservation.

•

Presentation

•

Minimal Power Management

•

Max Battery

— If you want your computer to run without interruption (using no power conservation).

— If you want your computer to run with minimal power conservation.

— If your computer is a portable computer and you run your computer from batteries for

extended periods of time.

If you want to change the default settings for a scheme, click the drop-down menu in the Turn off monitor, Turn off hard disks, System stand by, or System hibernates field, and then select a time-out from the

displayed list. Changing the time-out for a scheme field permanently changes the default settings for that scheme, unless you click Save As and enter a new name for the changed scheme.

NOTICE: If you set the hard drive (hard disk) to time-out before the monitor does, your computer may appear to be

locked up. To recover, press any key on the keyboard or click the mouse. To avoid this problem, always set the monitor to time-out before the hard drive.

Advanced Tab

The Advanced tab allows you to:

• Place the power options icon in the Windows taskbar for quick access.

• Set the computer to prompt you for your Windows password before the computer exits from standby mode or hibernate mode.

• Program the power button to activate standby mode, activate hibernate mode, or turn off the computer.

To program these functions, click an option from the corresponding drop-down menu and click OK.

Hibernate Tab

The Hibernate tab allows you to enable hibernate mode. If you want to use the hibernate settings you defined on the Power Schemes tab, click the Enable hibernate support check box on the Hibernate tab.

For more information on power management options:

Click the

In the

Start

button and click

Help and Support

window, click

Performance and maintenance

window, click

Conserving power on your computer

26 Setting Up and Using Your Computer

Page 27

Hyper-Threading

Hyper-Threading is an Intel® technology that can enhance overall computer performance by allowing one physical processor to function as two logical processors, capable of performing certain tasks simultaneously. It is recommended that you use the Microsoft later operating system because Windows XP is optimized to take advantage of Hyper-Threading technology. While many programs can benefit from Hyper-Threading, some programs have not been optimized for Hyper-Threading and may require an update from the software manufacturer. Contact the software manufacturer for updates and information about using Hyper-Threading with your software.

To determine if your computer is using Hyper-Threading technology:

Click the

Click

In the enabled, the processor is listed twice.

You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see "System Setup" on page 107. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com.

Start

button, right-click

Hardware

Device Manager

and click

My Computer

Device Manager

window, click the plus (+) sign next to

, and then click

Windows® XP Service Pack 1 (SP1) or

Properties

Processors

. If Hyper-Threading is

About RAID Configurations

This section provides an overview of the RAID configuration that you might have selected when you purchased your computer. Of the several RAID configurations available in the computer industry for different types of uses, Dell offers RAID level 1 on your computer. This configuration is recommended for users that desire a higher level of protection against data loss.

The Intel RAID controller on your computer can only create a RAID level configuration using two physical drives. The drives should be the same size to ensure that the larger drive does not contain unallocated (and therefore unusable) space.

NOTE: If you purchased your Dell computer with RAID, your computer has been configured with two hard drives

that are the same size.

Setting Up and Using Your Computer 27

Page 28

Determining If RAID Is Working

Your computer displays information pertaining to your RAID configuration at startup, before loading the operating system. If RAID is not configured, the message none defined will be displayed under RAID Volumes, followed by a list of the physical drives installed in your system. If a RAID volume is identified, you can then check the Status field to determine the current state of your RAID configuration. The Status field contains information about the following conditions:

•

Normal

Degraded

— Your RAID configuration is functioning properly.

— One of your hard drives has failed. The computer is still bootable; however, RAID is not

functioning and data is not being copied to the other drive.

•

Rebuild

— Following a degraded condition, the computer has detected the replacement/connection of a secondary hard drive and will automatically restore the RAID configuration the next time the operating system loads.

RAID Level 1

RAID level 1 uses a data-redundancy storage technique known as "mirroring." When data is written to the primary drive, the data is automatically copied—or mirrored—to the secondary drive.

hard drives configured for RAID level 1

file 1

file 2

file 3

file 4

file 5

file 6

hard drive 1

copy of file 1

copy of file 2

copy of file 3

copy of file 4

copy of file 5

copy of file 6

hard drive 2

If a drive failure occurs, subsequent read and write operations are directed to the surviving drive. A replacement drive can then be rebuilt using the data from the surviving drive.

NOTE: Because data is duplicated on both drives, the maximum amount of data storage available is limited to that

of the smallest drive. For example, two 120-GB RAID level 1 drives collectively have a maximum of 120 GB on which to store data.

28 Setting Up and Using Your Computer

Page 29

Troubleshooting RAID

You can use one of two methods to troubleshoot RAID hard drive volumes. One method uses the Intel RAID Option ROM utility and is performed before you install the operating system onto the hard drive. The second method uses the Intel Matrix Storage Manager, or Intel Matrix Storage Console, and is performed after the operating system and the Intel Matrix Storage Console have been installed. Both methods require that you set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 30) before you begin.

Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility

NOTE: Although hard drives of any size may be combined to create a RAID configuration, the drives should ideally

be of equal size when using the Intel RAID Option ROM utility. In a RAID level 1 configuration, the size of the configuration will be equivalent to the smaller of the two drives used.

Set your computer to RAID-enabled mode (see "Setting Your Computer to RAID-Enabled Mode" on page 30).

Press <Ctrl><i> when you are prompted to enter the Intel RAID Option ROM utility.

Use the up- and down-arrow keys to highlight

Enter a RAID volume name or accept the default and press <Enter>.

Select

RAID1(Mirror)

Select the desired capacity for the volume, and press <Enter>. The default value is the maximum

and press <Enter>.

available size.

Press <Enter> to create the volume.

Press <y> to confirm that you want to create the RAID volume.

Confirm that the correct volume configuration is displayed on the main Intel RAID Option ROM utility screen.

Use the up- and down-arrow keys to select

Install the operating system using the supplied media.

Create RAID Volume

Exit

and press <Enter>.

Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager

NOTE: The following steps can be performed only after the failed hard drive has been replaced (see "Hard Drive"

on page 85).

Click the

Storage Console

Click the

NOTE: You can use your computer while the computer is rebuilding the RAID level 1 volume.

Start

button and point to

Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix

to launch the Intel Storage Utility.

Restore RAID 1 data protection

Rebuild RAID volume now

Yes

button to start rebuilding the RAID volume to the new hard drive.

button.

Setting Up and Using Your Computer 29

Page 30

Setting Your Computer to RAID-Enabled Mode

Enter system setup (see "System Setup" on page 107).

Press the up- and down-arrow keys to highlight

Press the left- and right-arrow keys to highlight

NOTE: For more information about RAID options, see "System Setup Options" on page 109.

Press the left- and right-arrow keys to highlight resume the boot process.

Drives

, and press <Enter>.

SATA Operation

RAID On

Save/Exit

, press <Enter>, and then press <Esc>.

, and press <Enter> to exit system setup and

, and press <Enter>.

30 Setting Up and Using Your Computer

Page 31

Solving Problems

Troubleshooting Tips

Follow these tips when you troubleshoot your computer:

• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.

• If a peripheral device does not work, ensure that the device is properly connected.

• If an error message appears on the screen, write down the exact message. This message may help technical support personnel diagnose and fix the problem(s).

• If an error message occurs in a program, see the program’s documentation.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery

only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on

the computer, or if an incorrect time or date displays during start-up, replace the battery (see "Replacing the Battery" on page 100). If the battery still does not work properly, contact Dell (see "Contacting Dell" on page 120).

Solving Problems 31

Page 32

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and

click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TEST THE DRIVE —

• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.

• Insert a bootable floppy disk and restart the computer.

CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 116.

CHECK THE CABLE CONNECTIONS

RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities"

on page 53.

RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 50.

CD and DVD drive problems

NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in

the drive or the CD or DVD.

NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

ADJUST THE WINDOWS VOLUME CONTROL —

• Click the speaker icon in the lower-right corner of your screen.

• Ensure that the volume is turned up by clicking the slidebar and dragging it up.

• Ensure that the sound is not muted by clicking any boxes that are checked.

CHECK THE SPEAKERS AND SUBWOOFER — See "Sound and Speaker Problems" on page 43.

32 Solving Problems

Page 33

Problems writing to a CD/DVD-RW drive

CLOSE OTHER PROGRAMS — The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.

TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — Search for the keyword standby in Windows Help.

Hard drive problems

RUN CHECK DISK —

Click the

Right-click

Click

Click the

Under

Click

Start

button and click

Local Disk C:

Properties

Error-checking Scan for and attempt recovery of bad sectors Start

Tools

tab.

, click

My Computer

Check Now

E-Mail, Modem, and Internet Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to

a digital telephone network.

CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS — If you cannot open your e-mail attachments:

In Outlook Express, click

Click

Do not allow attachments

To ol s

, click

Options

to remove the checkmark.

, and then click

Security

Solving Problems 33

Page 34

CHECK THE TELEPHONE LINE CONNECTION —

HECK THE TELEPHONE JACK —

C C

ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — SE A DIFFERENT TELEPHONE LINE —

• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.)

• Ensure that you feel a click when you insert the telephone line connector into the modem.

• Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.

• If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.

RUN THE MODEM HELPER DIAGNOSTICS — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)

VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —

Click the

Click

Click the

Click the COM port for your modem.

Click

Start

button and click

Control Panel Printers and Other Hardware Phone and Modem Options

Modems

Properties

tab.

, click the

Diagnostics

tab, and then click

Query Modem

to verify that the modem is

communicating with Windows. If all commands receive responses, the modem is operating properly.

ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.

Error Messages

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.

34 Solving Problems

Page 35

A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:

Click the

Select the program you want to remove.

Click the

See the program documentation for installation instructions.

Start

button, click

Control Panel

Change or Remove Program

, and then click

icon.

Add or Remove Programs

drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The drive cannot read the disk. Insert a disk into the drive and try again.

INSERT BOOTABLE MEDIA — Insert a bootable floppy disk or CD.

NON-SYSTEM DISK ERROR — Remove the floppy disk from the drive and restart your computer.

NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — Close all

windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, run the program that you want to use first.

OPERATING SYSTEM NOT FOUND — Contact Dell (see "Contacting Dell" on page 120).

Media Card Reader Problems

NO DRIVE LETTER IS ASSIGNED —

When Microsoft Windows XP detects the Media Card Reader, the device is automatically assigned a drive letter as the next logical drive after all other physical drives in the system. If the next logical drive after the physical drives is mapped to a network drive, Windows XP does not automatically assign a drive letter to the Media Card Reader.

To manually assign a drive for the Media Card Reader:

Right-click My Computer and select

Select the

Right-click the corresponding drive letter in the right pane that needs to be changed.

Select

From the drop-down list, select the new drive letter assignment for the Media Card Reader.

Click OK to confirm your selection.

Disk Management

Drive Letter and Paths.

option.

Manage

NOTE: The Media Card Reader appears as a mapped drive only when it is connected. Each of the four

Media Card Reader slots are mapped to a drive even if no media is installed. If you attempt to access the Media Card Reader when no media is inserted, you are prompted to insert media.

Solving Problems 35

Page 36

FLEXBAY DEVICE IS DISABLED —

There is a FlexBay disable option in the BIOS setup that appears only when the FlexBay device is installed. If the FlexBay device is physically installed, but it is not running, check to see if it is enabled in the BIOS setup.

Keyboard Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CHECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

• Shut down the computer (see "Turning Off Your Computer" on page 59), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

• Remove keyboard extension cables and connect the keyboard directly to the computer.

TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard.

RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 53.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

The computer does not start up

CHECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 47.

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL

OUTLET.

36 Solving Problems

Page 37

The computer stops responding

NOTICE: You might lose data if you are unable to perform an operating system shutdown.

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or

moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

A program stops responding

END THE PROGRAM —

Press <Ctrl><Shift><Esc> simultaneously.

Click

Applications

Click the program that is no longer responding.

Click

End Task

A program crashes repeatedly

NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.

CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.

A program is designed for an earlier Microsoft® Windows® operating system

RUN THE PROGRAM COMPATIBILITY WIZARD —

The Program Compatibility Wizard configures a program so it runs in an environment similar to nonWindows XP operating system environments.

Click the

In the welcome screen, click

Follow the instructions on the screen.

Start

button, point to

All Programs→ Accessories

, and then click

Program Compatibility Wizard

A solid blue screen appears

TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer.

Solving Problems 37

Page 38

Memory Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —

• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.

• See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Installing Memory" on page 69).

• Reseat the memory modules (see "Installing Memory" on page 69) to ensure that your computer is successfully communicating with the memory.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).

38 Solving Problems

Page 39

IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —

• Reseat the memory modules (see "Installing Memory" on page 69) to ensure that your computer is successfully communicating with the memory.

• Ensure that you are following the memory installation guidelines (see "Installing Memory" on page 69).

• Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 103.

• Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).

Mouse Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CLEAN THE MOUSE — See "Mouse" on page 117 for instructions on cleaning the mouse.

CHECK THE MOUSE CABLE —

Remove mouse extension cables, if used, and connect the mouse directly to the computer.

Reconnect the mouse cable as shown on the setup diagram for your computer.

RESTART THE COMPUTER —

Simultaneously press <Ctrl><Esc> to display the

Ty p e u, press the keyboard arrow keys to highlight

After the computer turns off, reconnect the mouse cable as shown on the on the setup diagram for your computer.

Start the computer.

Start

menu.

Shut down

Turn Of f

, and then press <Enter>.

TEST THE MOUSE — Connect a properly working mouse to the computer, and try using the mouse.

CHECK THE MOUSE SETTINGS —

Click the

Click

Try adjusting the settings.

Start

Mouse

button, click

Control Panel

, and then click

Printers and Other Hardware

REINSTALL THE MOUSE DRIVER — See "Reinstalling Drivers" on page 52.

RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities"

on page 53.

Solving Problems 39

Page 40

Network Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CHECK THE NETWORK CABLE CONNECTOR — Ensure that the network cable is firmly inserted into

both the network connector on the back of the computer and the network jack.

CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — If the link integrity light is off, that indicates no network communication exists. Replace the network cable. For a description of network lights, see "Controls and Lights" on page 106.

RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAIN

CHECK YOUR NETWORK SETTINGS — Contact your network administrator or the person who set up

your network to verify that your network settings are correct and that the network is functioning.

RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities" on page 53.

Power Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

IF THE POWER LIGHT IS GREEN AND THE COMPUTER IS NOT RESPONDING — See "Diagnostic Lights"

on page 47.

IF THE POWER LIGHT IS BLINKING GREEN — The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.

40 Solving Problems

Page 41

IF THE POWER LIGHT IS OFF — The computer is either turned off or is not receiving power.

• Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

• If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. Also bypass power protection devices, power strips, and power extension cables to verify that the computer turns on properly.

• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

• Ensure that the main power cable and front panel cable are securely connected to the system board (see "System Board Components" on page 67).

IF THE POWER LIGHT IS STEADY AMBER — A device might be malfunctioning or incorrectly installed.

• Ensure that the 12 volt power connector (12V) is securely connected to the system board (see "System Board Components" on page 67).

• Remove and then reinstall the memory modules (see "Installing Memory" on page 69).

• Remove and then reinstall any cards (see "Cards" on page 72).

• Remove and then reinstall the graphics card, if applicable (see "Installing a PCI Express Card" on page 76).

IF THE POWER LIGHT IS BLINKING AMBER — The computer is receiving electrical power, but an internal power problem might exist.

• Ensure that the voltage selection switch is set to match the AC power at your location (if applicable).

• Ensure that the processor power cable is securely connected to the system board (see "System Board Components" on page 67).

ELIMINATE INTERFERENCE — Some possible causes of interference are:

• Power, keyboard, and mouse extension cables

• Too many devices on a power strip

• Multiple power strips connected to the same electrical outlet

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.

CHECK THE PRINTER DOCUMENTATION — See the printer documentation for setup and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON

Solving Problems 41

Page 42

CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a Printer" on page 13).

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —

Click the

Click If the printer is listed, right-click the printer icon.

Click

REINSTALL THE PRINTER DRIVER — See the printer documentation for instructions.

Start

button, click

View installed printers or fax printers

Properties

and click the

Control Panel

Ports

tab. Ensure that the

, and then click

Print to the following port(s):

Printers and Other Hardware

setting is

USB

Scanner Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.

CHECK THE SCANNER DOCUMENTATION — See the scanner documentation for setup and troubleshooting information.

UNLOCK THE SCANNER — Ensure that your scanner is unlocked if it has a locking tab or button.

RESTART THE COMPUTER AND TRY THE SCANNER AGAIN

CHECK THE CABLE CONNECTIONS —

• See the scanner documentation for cable connection information.

• Ensure that the scanner cables are securely connected to the scanner and the computer.

42 Solving Problems

Page 43

VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —

Click the

Click If your scanner is listed, Windows recognizes the scanner.

REINSTALL THE SCANNER DRIVER — See the scanner documentation for instructions.

Start

button, click

Scanners and Cameras

Control Panel

, and then click

Printers and Other Hardware

Sound and Speaker Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

No sound from speakers

NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening

to MP3 songs, ensure that you did not turn the player volume down or off.

CHECK THE SPEAKER CABLE CONNECTIONS — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers. If you purchased a sound card, ensure that the speakers are connected to the card.

ENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON — See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR — Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

ELIMINATE POSSIBLE INTERFERENCE — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.

Solving Problems 43

Page 44

REINSTALL THE SOUND DRIVER — See "Manually Reinstalling Drivers" on page 53.

RUN THE HARDWARE TROUBLESHOOTER — See "Resolving Software and Hardware Incompatibilities"

on page 53.

No sound from headphones

CHECK THE HEADPHONE CABLE CONNECTION — Ensure that the headphone cable is securely inserted into the headphone connector (see "headphone connector" on page 61).

ADJUST THE WINDOWS VOLUME CONTROL — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.

Video and Monitor Problems

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTE: See the monitor documentation for troubleshooting procedures.

If the screen is blank

CHECK THE MONITOR CABLE CONNECTION —

• Ensure that the graphics cable is connected as shown on the setup diagram for your computer.

• If you are using a graphics extension cable and removing the cable solves the problem, the cable is defective.

• Swap the computer and monitor power cables to determine if the power cable is defective.

• Check the connector for bent or broken pins. (It is normal for monitor cable connectors to have missing pins.)

CHECK THE MONITOR POWER LIGHT — If the power light is off, firmly press the button to ensure that the monitor is turned on. If the power light is lit or blinking, the monitor has power. If the power light is blinking, press a key on the keyboard or move the mouse.

TEST THE ELECTRICAL OUTLET — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.

CHECK THE DIAGNOSTIC LIGHTS — See "Diagnostic Lights" on page 47.

44 Solving Problems

Page 45

If the screen is difficult to read

CHECK THE MONITOR SETTINGS — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test.

MOVE THE SUBWOOFER AWAY FROM THE MONITOR — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

MOVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES — Fans, fluorescent lights, halogen lamps, and other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference.

ROTATE THE MONITOR TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE INTERFERENCE

ADJUST THE WINDOWS DISPLAY SETTINGS —

Click the

Click

Try different settings for

Start

Display

button, click

and click the

Screen resolution

Control Panel

Settings

tab.

, and then click

and

Color quality.

Appearance and Themes

Solving Problems 45

Page 46

46 Solving Problems

Page 47

Troubleshooting Tools

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front panel (see "Back View of the Computer" on page 63). When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem.

Light Pattern Problem Description Suggested Resolution

The computer is in a normal "off" condition or a possible pre-BIOS failure has occurred.

The diagnostic lights are not lit after the computer successfully boots to the operating system.

A possible processor failure has occurred.

Plug the computer into a working electrical outlet and press the power button. Also see "Power Problems" on page 40.

Contact Dell (see "Contacting Dell" on page 120).

Memory modules are detected, but a memory failure has occurred.

• If you have two or more memory modules installed, remove the modules, reinstall one module (see "Installing Memory" on page 69), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

• If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 69).

• If the problem persists, contact Dell (see

"Contacting Dell" on page 120

Troubleshooting Tools 47

Page 48

Light Pattern Problem Description Suggested Resolution

A possible graphics card failure has occurred.

A possible floppy or hard drive failure has occurred.

• If the computer has a graphics card, remove the card, reinstall it (see "PCI Express Cards" on page 76), and then restart the computer.

• If the problem still exists, install a graphics card that you know works and restart the computer.

• If the problem persists or the computer has integrated graphics, contact Dell (see

"Contacting Dell" on page 120

Reseat all power and data cables and restart the computer.

A possible USB failure has occurred.

No memory modules are detected.

Memory modules are detected, but a memory configuration or compatibility error exists.

Reinstall all USB devices, check cable connections, and then restart the computer.

• If available, install properly working memory of the same type into your computer (see "Installing Memory" on page 69).

• If the problem persists, contact Dell (see

"Contacting Dell" on page 120

• Ensure that no special memory module/memory connector placement requirements exist (see "DDR2 Memory Overview" on page 68).

• Verify that the memory modules that you are installing are compatible with your computer (see "DDR2 Memory Overview" on page 68).

• If the problem persists, contact Dell (see

"Contacting Dell" on page 120

48 Troubleshooting Tools

Page 49

Light Pattern Problem Description Suggested Resolution

A possible expansion card failure has occurred.

Determine if a conflict exists by removing a card (not a graphics card) (see "PCI Cards" on page 72) and restarting the computer.

If the problem persists, reinstall the card that you removed, remove a different card, and then restart the computer.

Repeat this process for each card. If the computer starts normally, troubleshoot the last card removed from the computer for resource conflicts (see "Resolving Software and Hardware Incompatibilities" on page 53).

If the problem persists, contact Dell (see "Contacting Dell" on page 120).

Another failure has occurred.

• Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive (see "Drives" on page 83).

• If there is an error message on your screen identifying a problem with a device (such as the floppy drive or hard drive), check the device to make sure it is functioning properly.

• The operating system is attempting to boot from a device (such as the floppy drive or hard drive); check system setup (see "System Setup" on page 107) to make sure the boot sequence is correct for the devices installed on your computer.

• If the problem persists, contact Dell (see

"Contacting Dell" on page 120

The computer is in a normal

None.

operating condition after POST.

Troubleshooting Tools 49

Page 50

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

If you experience a problem with your computer, perform the checks in "Solving Problems" on page 31 and run the Dell Diagnostics before you contact Dell for technical assistance.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

Turn on (or restart) your computer.

When the DELL™ logo appears, press <F12> immediately.

If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft page 59) and try again.

When the boot device list appears, highlight

When the Dell Diagnostics

Dell Diagnostics Main Menu

After the Dell Diagnostics loads and the you want.

Option Function

Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes

Extended Test Performs a thorough check of devices. This test typically takes an hour or

Custom Test Tests a specific device. You can customize the tests you want to run.

Symptom Tree Lists the most common symptoms encountered and allows you to select a

Windows® desktop. Then shut down your computer (see "Turning Off Your Computer" on

Boot to Utility Partition

Main Menu

and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.

more and requires you to answer questions periodically.

test based on the symptom of the problem you are having.

appears, select the test you want to run.

Main Menu

screen appears, click the button for the option

and press <Enter>.

If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.

If you cannot resolve the error condition, contact Dell (see "Contacting Dell" on page 120).

NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical

support will ask for your Service Tag.

50 Troubleshooting Tools

Page 51

If you run a test from the

Custom Test

Symptom Tree

option, click the applicable tab described in

the following table for more information.

Tab Function

Results Displays the results of the test and any error conditions encountered.

Errors Displays error conditions encountered, error codes, and the problem description.

Help Describes the test and may indicate requirements for running the test.

Configuration Displays your hardware configuration for the selected device.

The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.

Parameters Allows you to customize the test by changing the test settings.

Close the test screen to return to the computer, close the

Main Menu

screen.

screen. To exit the Dell Diagnostics and restart the

Drivers

What Is a Driver?

A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.

Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.

Many drivers, such as the keyboard driver, come with your Microsoft You may need to install drivers if you:

• Upgrade your operating system

• Reinstall your operating system

• Connect or install a new device

Windows® operating system.

Troubleshooting Tools 51

Page 52

Identifying Drivers

If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.

Windows XP

Click the

Under

Click

In the

Click

Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the

Start

button and click

Pick a Category

System

System Properties

Device Manager

Control Panel

, click

Performance and Maintenance

window, click the

Hardware

tab.

device icon.

If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.

Reinstalling Drivers

NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you

install drivers obtained from other sources, your computer might not work correctly.

Using Windows XP Device Driver Rollback

If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

Click the

Under

Click

In the

Click

Right-click the device for which the new driver was installed and click

Click the

Click

If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.

Start

button and click

Pick a Category

System

System Properties

Device Manager

Drivers

tab.

Roll Back Driver

Control Panel

, click

Performance and Maintenance

window, click the

Hardware

tab.

Properties

52 Troubleshooting Tools

Page 53

Manually Reinstalling Drivers

After copying the required driver files to your hard drive, click the

My Computer

Click

Properties

Click the

Double-click the type of device for which you are installing the driver.

Double-click the name of the device for which you are installing the driver.

Click the

Click

Install from a list or specific location (Advanced)

Click

Browse

When the name of the appropriate driver appears, click

Click

Finish

Hardware

Driver

tab and click

and browse to the location to which you previously extracted the driver files.

and restart your computer.

Device Manager

Update Driver

and click

Start

button and right-click

Resolving Software and Hardware Incompatibilities

If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.

To resolve incompatibilities using the Hardware Troubleshooter:

Click the

Ty p e

Click

In the click

Start

button and click

hardware troubleshooter

Hardware Troubleshooter

Help and Support

in the

list, click

in the

field and click the arrow to start the search.

Search Results

I need to resolve a hardware conflict on my computer

list.

, and

Restoring Your Operating System

You can restore your operating system in the following ways:

• Microsoft® Windows® XP System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.

• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use PC Restore only if System Restore did not resolve your operating system problem.

• If you received an system. However, using the

only

if System Restore did not resolve your operating system problem.

Operating System

CD with your computer, you can use it to restore your operating

CD also deletes all data on the hard drive. Use the CD

Troubleshooting Tools 53

Page 54

Using Microsoft Windows XP System Restore

The Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access the Windows Help and Support Center, see "Windows Help and Support Center" on page 11.

NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.

NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you

set your Dell™ computer to the Windows Classic view.

Creating a Restore Point

Click the

Click the task for

Follow the instructions on the screen.

Restoring the Computer to an Earlier Operating State

If problems occur after you install a device driver, use Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 52) to resolve the problem. If that is unsuccessful, then use System Restore.

NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any

open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.

Click the

Ensure that

Click a calendar date to which you want to restore your computer.

The All calendar dates with available restore points appear in boldface type.

Start

button and click

System Restore

Start

button, point to

Restore my computer to an earlier time

Select a Restore Point

Help and Support

All Programs→

Accessories→

is selected and click

System Tools

, and then click

System Restore

screen provides a calendar that allows you to see and select restore points.

Select a restore point and click

If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.

Click

Restoration Complete

The

screen appears after System Restore finishes collecting data and then the

computer restarts.

After the computer restarts, click OK.

To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.

54 Troubleshooting Tools

Page 55

Undoing the Last System Restore

NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not

alter, open, or delete any files or programs until the system restoration is complete.

Click the

Click

Enabling System Restore

Start

button, point to

All Programs→ Accessories→ System Tools

Undo my last restoration

and click

, and then click

System Restore

If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:

Click the

Click

Click the

Ensure that

Start

button and click

Control Panel

Performance and Maintenance

System

System Restore

tab.

Turn off System Restore

is unchecked.

Using Dell PC Restore by Symantec

NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or

drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem.

NOTE: Dell PC Restore by Symantec is not available in all countries or on all computers.

Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.

To use PC Restore:

Turn on the computer.

During the boot process, a blue bar with

www.dell.com

appears at the top of the screen.

Immediately upon seeing the blue bar, press <Ctrl><F11>.

If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again.

NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.

On the next screen that appears, click

On the next screen, click

Confirm

Restore

The restore process takes approximately 6–10 minutes to complete.

Troubleshooting Tools 55

Page 56

When prompted, click

NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.

When prompted, click

Finish

to reboot the computer.

Yes

The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on.

Click

System Restore

The

After the computer restarts, click OK.

Removing Dell PC Restore

NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your

computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.

screen appears and the computer restarts.

Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.

To remove PC Restore:

Log on to the computer as a local administrator.

In Windows Explorer, go to

Double-click the filename

c:\dell\utilities\DSR

DSRIRRemv2.exe

NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as

administrator. Click Quit, and then log on as a local administrator.

NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating

that the partition was not found. Click Quit; there is no partition to delete.

Click OK to remove the PC Restore partition on the hard drive.

Click

Yes

when a confirmation message appears.

The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive.

Right-click

Local Disk (C)

space is available as indicated by the increased value for

Click

Finish

to close the

Restart the computer.

56 Troubleshooting Tools

in Windows Explorer, click

PC Restore Removal

window.

Properties

Free Space

, and verify that the additional disk

Page 57

Using the Operating System CD

Before You Begin

If you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 52). If Device Driver Rollback does not resolve the problem, then use

Restore

device driver (see "Using Microsoft

to return your operating system to the operating state it was in before you installed the new

NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional

hard drive configurations, the primary hard drive is the first drive detected by the computer.

Windows XP System Restore" on page 54).

To reinstall Windows XP, you need the following items:

•Dell™

Operating System

•Dell ResourceCD

NOTE: The ResourceCD contains drivers that were installed during assembly of the computer. Use the

ResourceCD to load any required drivers. Depending on the region from where you ordered your computer, or whether you requested the CDs, the Drivers and Utilities CD and Operating System CD may not ship with your system.

Reinstalling Windows XP

The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.

NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files

and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.

Save and close any open files and exit any open programs.

Insert the

Restart the computer.

Press <F12> immediately after the DELL™ logo appears.

Operating System

CD. Click

Exit

if the

Install Windows XP

message appears.

If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.

System

Follow the instructions on the screen to complete the installation.

Troubleshooting Tools 57

Page 58

58 Troubleshooting Tools

Page 59

Removing and Installing Parts

Before You Begin

This chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist:

• You have performed the steps in "Turning Off Your Computer" on page 59 and "Before Working Inside Your Computer" on page 60.

• You have read the safety information in your Dell™

• A component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

Recommended Tools

The procedures in this document may require the following tools:

• Small flat-blade screwdriver

• Phillips screwdriver

• Flash BIOS update program floppy disk or CD

Turning Off Your Computer

NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off

your computer.

Shut down the operating system:

Save and close any open files, exit any open programs, click the

Turn Off Computer

In the

Turn off computer

The computer turns off after the operating system shutdown process finishes.

window, click

Turn off

Product Information Guide.

Start

button, and then click

Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.

Removing and Installing Parts 59

Page 60

Before Working Inside Your Computer

Use the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a

card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing

that is not authorized by Dell is not covered by your warranty.

NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer.

Turn off your computer (see "Turning Off Your Computer" on page 59).

NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the

network device.

Disconnect any telephone or telecommunication lines from the computer.

Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the cover.

Remove the computer cover (see "Removing the Computer Cover" on page 65).

NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.

60 Removing and Installing Parts

Page 61

Front View of the Computer

1 cover latch release Use this latch to remove the cover. See "Removing the

Computer Cover" on page 65.

2 location of Service Tag Use the Service Tag to identify your computer when you access

the Dell Support website or call technical support.

3 CD or DVD eject button Press to eject a disk from the CD or DVD drive.

4 CD or DVD activity light The drive light is on when the computer reads data from the

CD or DVD drive.

5 FlexBay drive Can contain an optional floppy drive or optional Media Card

Reader. For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 20.

6 microphone connector Use the microphone connector to attach a personal computer

microphone for voice or musical input into a sound or telephony program.

On computers with a sound card, the microphone connector is on the card.

7 headphone connector Use the headphone connector to attach headphones and most

kinds of speakers.

Removing and Installing Parts 61

Page 62

8 diagnostic lights (4) Use the lights to help you troubleshoot a computer problem

based on the diagnostic code. For more information, see "Diagnostic Lights" on page 47.

9 hard-drive activity light The hard drive activity light is on when the computer reads

data from or writes data to the hard drive. The light might also be on when a device such as a CD player is operating.

10 power button,

power light

11 USB 2.0 connectors (2) Use the front USB connectors for devices that you connect

12 vents For adequate cooling, do not block any of the vents.

Press the power button to turn on the computer. The light in the center of this button indicates power state. See "Specifications" on page 103 for more information.

NOTICE: To avoid losing data, do not use the power button

to turn off the computer. Instead, perform an operating system shutdown.

occasionally, such as joysticks or cameras, or for bootable USB devices (see "System Setup Options" on page 109 for more information on booting to a USB device). It is recommended that you use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

NOTICE: Ensure that there is a minimum of two inches of

space between all vents and any object near these vents.

NOTICE: Keep the vent area clean and dust-free to ensure

that the computer is adequately ventilated. Use only a dry cloth to clean the vent area to avoid water damage to the computer.

62 Removing and Installing Parts

Page 63

Back View of the Computer

1 2

1 voltage selection switch See the safety instructions in the Product Information Guide for more

information.

2 power connector Insert the power cable.

3 back panel connectors Plug USB, audio, and other devices into the appropriate connector.

4 card slots Access connectors for any installed PCI and PCI Express cards.

Removing and Installing Parts 63

Page 64

1 link integrity light

2 network adapter

connector

910

• Green — A good connection exists between a 10-Mbps network and the computer.

• Orange — A good connection exists between a 100-Mbps network and the computer.

• Off — The computer is not detecting a physical connection to the network.

To attach your computer to a network or broadband device, connect one end of a network cable to either a network jack or your network or broadband device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached.

NOTE: Do not plug a telephone cable into the network connector.

On computers with a network connector card, use the connector on the card.

It is recommended that you use Category 5 wiring and connectors for your network. If you must use Category 3 wiring, force the network speed to 10 Mbps to ensure reliable operation.

3 network activity light Flashes a yellow light when the computer is transmitting or receiving network

data. A high volume of network traffic may make this light appear to be in a steady "on" state.

4 surround connector Use the black surround connector to attach multichannel-capable speakers.

5 line-in connector Use the blue line-in connector to attach a record/playback device such as a cassette

player, CD player, or VCR.

On computers with a sound card, use the connector on the card.

6 line-out connector Use the green line-out connector (available on computers with integrated sound)

to attach headphones and most speakers with integrated amplifiers.

On computers with a sound card, use the connector on the card.

7 micro-phone/side

surround connector

8 center/subwoofer

connector

Use the pink and silver connector to attach a personal computer microphone for voice or musical input into a sound or telephony program.

On computers with a sound card, the microphone connector is on the card.

Use the yellow connector to attach a speaker to a Low Frequency Effects (LFE) audio channel.

64 Removing and Installing Parts

Page 65

9 VGA video connector If your monitor has a VGA connector, plug it into the VGA connector on the computer.

10 USB 2.0 connectors (5) Use the back USB connectors for devices that typically remain connected, such as

printers and keyboards.

It is recommended that you use the front USB connectors for devices that you connect occasionally, such as joysticks or cameras.

Removing the Computer Cover

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the cover.

Follow the procedures in "Before You Begin" on page 59.

NOTICE: Ensure that sufficient space exists to support the removed cover—at least 30 cm (1 ft) of desk top space.

NOTICE: Ensure that you are working on a level, protected surface to avoid scratching either the computer or the

surface on which it is resting.

Lay your computer on its side with the computer cover facing up.

Pull back the cover latch release located on the top panel.

cover latch release

computer cover

back of computer

bottom hinges

Removing and Installing Parts 65

Page 66

Locate the three hinge tabs on the bottom edge of the computer.

Grip the sides of the computer cover and pivot the cover up, using the bottom hinges as leverage points.

Release the cover from the hinge tabs and set it aside in a secure location.

Inside View of Your Computer

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

Follow the procedures in "Before You Begin" on page 59.

power supply

system board

CD or DVD drive

*floppy drive

hard drive

*May not be present on all computers.

66 Removing and Installing Parts

Page 67

System Board Components

password jumper (PSWD)

processor fan connector (FAN)

floppy drive connector (DSKT2)

PCI connectors (2)

PCI Express x16 connector (PEG)

PCI Express x1 connector (PCI_E1)

processor connector (CPU)

power connector (12V)

memory module connectors (2, 4)

memory module connectors (1, 3)

battery socket (BATTERY)

RTC reset jumper (RTCRST1)

SATA connector (SATA2)

SATA connector (SATA0)

CD/DVD connector (IDE1)

front-panel connector (F_PANEL)

power connector (POWER)

network connector (NIC) and USB connectors (2) (USB2)

USB connectors (3) (USB2)

video connector (VGA)

Media Card Reader connector (F_USB)

Removing and Installing Parts 67

line-in-, line-out-, microphone/ side surround-, center-, and LFE connectors

Page 68

Memory

You can increase your computer memory by installing memory modules on the system board.

Your computer supports DDR2 memory. For additional information on the type of memory supported by your computer, see "Memory" on page 103.

DDR2 Memory Overview

DDR2 memory modules should be installed in pairs of matched memory size, speed, and technology. If the DDR2 memory modules are not installed in matched pairs, the computer will continue to operate, but with a slight reduction in performance. See the label on the module to determine the module’s capacity.

NOTE: Always install DDR2 memory modules in the order indicated on the system board.

The recommended memory configurations are:

– A pair of matched memory modules installed in DIMM connectors 1 and 2

– A pair of matched memory modules installed in DIMM connectors 1 and 2 and another matched

pair installed in DIMM connectors 3 and 4

NOTICE: Do not install ECC or buffered memory modules. Only unbuffered, non-ECC memory is supported.

• If you install mixed pairs of DDR2 400-MHz (PC2-3200) and DDR2 533-MHz (PC2-4300) memory, the modules function at the slowest speed installed.

• Be sure to install a single memory module in DIMM connector 1, the connector closest to the processor, before you install modules in the other connectors.

68 Removing and Installing Parts

Page 69

Channel A: matched pair of memory modules in connectors DIMM_1 and DIMM_2 (white securing clips)

Channel B: matched pair of memory modules in connectors DIMM_3 and DIMM_4 (black securing clips)

NOTE: Memory purchased from Dell is covered under your computer warranty.

NOTICE: If you remove your original memory modules from the computer during a memory upgrade, keep them

separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly. You should install your original memory modules in pairs either in DIMM connectors 1 and 2 or DIMM connectors 3 and 4.

Addressing Memory With 4-GB Configurations

Your computer supports a maximum of 4 GB of memory when you use four 1-GB DIMMs. Current operating systems, such as Microsoft however, the amount of memory available to the operating system is less than 4 GB. Certain components within the computer require address space in the 4-GB range. Any address space reserved for these components cannot be used by computer memory.

Windows® XP, can only use a maximum of 4 GB of address space;

Installing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Follow the procedures in "Before You Begin" on page 59.

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

Removing and Installing Parts 69

Page 70

Press out the securing clip at each end of the memory module connector.

memory connector closest to processor

securing clips (2)

connector

Align the notch on the bottom of the module with the crossbar in the connector.

notch

memory module

cutouts (2)

crossbar

NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you

apply equal force to each end of the module.

70 Removing and Installing Parts

Page 71

Insert the module into the connector until the module snaps into position.

If you insert the module correctly, the securing clips snap into the cutouts at each end of the module.

Replace the computer cover.

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

Connect your computer and devices to electrical outlets, and turn them on.

Right-click the

Click the

To verify that the memory is installed correctly, check the amount of memory (RAM) listed.

My Computer

General

tab.

icon and click

Properties

Removing Memory

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Follow the procedures in "Before You Begin" on page 59.

Press out the securing clip at each end of the memory module connector.

Grasp the module and pull up.

If the module is difficult to remove, gently ease the module back and forth to remove it from the connector.

Removing and Installing Parts 71

Page 72

Cards

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Your Dell™ computer provides the following slots for PCI and PCI Express cards:

• Two PCI card slots

• One PCI Express x16 card slot

• One PCI Express x1 card slot

PCI Cards

Your computer supports two PCI cards.

If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a PCI card, see "Removing a PCI Card" on page 75.

If you are replacing a card, remove the current driver for the card from the operating system.

If you are installing or replacing a PCI Express card, see "Installing a PCI Express Card" on page 76.

72 Removing and Installing Parts

Page 73

Installing a PCI Card

Follow the procedures in "Before You Begin" on page 59.

release tab

card retention door

Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position.

If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5.

If you are replacing a card that is already installed in the computer, remove the card.

If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector.

Prepare the card for installation.

See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.

CAUTION: Some network adapters automatically start the computer when they are connected to a network.

To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

Removing and Installing Parts 73

Page 74

Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.

not fully seated card

fully seated card

alignment guide

alignment bar

Before you close the card retention door, ensure that:

bracket within slot

• The tops of all cards and filler brackets are flush with the alignment bar.

• The notch in the top of the card or filler bracket fits around the alignment guide.

alignment guide

alignment bar

bracket caught outside of slot

card retention door

74 Removing and Installing Parts

release tab

Page 75

Close the card retention door by snapping it into place to secure the card(s).

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the

computer cover from closing properly or cause damage to the equipment.

Connect any cables that should be attached to the card.

See the documentation for the card for information about the card’s cable connections.

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.

If you installed a sound card:

Enter system setup (see "System Setup" on page 107), select the setting to

Connect external audio devices to the sound card’s connectors. Do not connect external audio

Off

Audio Controller

, and then change

devices to the microphone, speaker/headphone, or line-in connectors on the back panel.

If you installed an add-in network adapter and want to disable the integrated network adapter:

Enter system setup (see "System Setup" on page 107), select

Off

setting to

Connect the network cable to the add-in network adapter’s connectors. Do not connect the

Integrated NIC,

and then change the

network cable to the integrated connector on the back panel.

Install any drivers required for the card as described in the card documentation.

Removing a PCI Card

Follow the procedures in "Before You Begin" on page 59.

Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position.

If you are removing the card permanently, install a filler bracket in the empty card-slot opening.

If you need a filler bracket, contact Dell (see "Contacting Dell" on page 120).

NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the

computer. The brackets also keep dust and dirt out of your computer.

Close the card retention door by snapping it into place to secure the card(s).

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.

Remove the card’s driver from the operating system.

Removing and Installing Parts 75

Page 76

If you removed a sound card:

Enter system setup (see "System Setup" on page 107), select

the setting to

Connect external audio devices to the audio connectors on the back panel of the computer.

If you removed an add-in network connector:

Enter system setup (see "System Setup" on page 107), select setting to

Connect the network cable to the integrated connector on the back panel of the computer.

Audio Controller

Integrated NIC

, and then change

, and then change the

PCI Express Cards

Your computer supports one PCI Express x16 card and one PCI Express x1 card.

If you are installing or replacing a PCI Express card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a PCI Express Card" on page 79.

If you are replacing a card, remove the current driver for the card from the operating system.

If you are installing or replacing a PCI card, see "Installing a PCI Card" on page 73.

Installing a PCI Express Card

Follow the procedures in "Before You Begin" on page 59.

card retention door

Gently push the release tab on the card retention door from the inside to pivot the door open. Because the door is captive, it will remain in the open position (see "Installing a PCI Card" on page 73 for an illustration of the card retention door).

76 Removing and Installing Parts

card retention mechanism

release tabs (2)

Page 77

If your computer includes a card retention mechanism, to secure the x16 card in place from the top:

Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place.

Set the retention mechanism aside in a secure location.

If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 5.

If you are replacing a card that is already installed in the computer, remove the card.

If necessary, disconnect any cables connected to the card. If your card includes a retention mechanism, remove the top of the retention mechanism by pressing the tab and pulling up on the top. Gently pull the securing tab, grasp the card by its top corners, and then ease it out of its connector.

PCI Express x16 card

PCI Express x16 card slot

Prepare the card for installation.

securing tab

PCI Express x1 card

PCI Express x1 card slot

See the documentation that came with the card for information on configuring the card, making internal connections, or otherwise customizing it for your computer.

CAUTION: Some network adapters automatically start the computer when they are connected to a network.

To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards.

If you are installing the card into the x16 card connector, position the card so the securing slot is aligned with the securing tab, and gently pull the securing tab.

NOTICE: Ensure that you release the securing tab to unseat the card. If the card is not removed correctly, the

system board may be damaged.

Removing and Installing Parts 77

Page 78

Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot.

not fully seated card

fully seated card

alignment guide

alignment bar

If you replaced a card that was already installed in the computer and you removed the retention

bracket within slot

bracket caught outside of slot

mechanism, you may reinstall the retention mechanism.

Before replacing the card retention mechanism, ensure that:

• The tops of all cards and filler brackets are flush with the alignment bar.

• The notch in the top of the card or filler bracket fits around the alignment guide.

Snap the card retention mechanism into place, securing the x16 PCI card.

card retention door

78 Removing and Installing Parts

card retention mechanism

release tabs (2)

Page 79

NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the

computer cover from closing properly or cause damage to the equipment.

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.

If you installed a sound card:

Enter system setup (see "System Setup" on page 107), select the setting to

Connect external audio devices to the sound card’s connectors. Do not connect external audio

Off

Audio Controller

, and then change

devices to the microphone, speaker/headphone, or line-in connectors on the back panel.

If you installed an add-in network adapter and want to disable the integrated network adapter:

Enter system setup (see "System Setup" on page 107), select setting to

Connect the network cable to the add-in network adapter’s connectors. Do not connect the

Off

Integrated NIC,

and then change the

network cable to the integrated connector on the back panel.

Install any drivers required for the card as described in the card documentation.

Removing a PCI Express Card

Follow the procedures in "Before You Begin" on page 59.

If your computer includes a card retention mechanism, to secure the x16 card in place from the top:

Pivot the mechanism upward and gently squeeze in on the sides to release the mechanism from the two tab slots holding it in place.

Set the retention mechanism aside in a secure location.

If you are removing the card permanently, install a filler bracket in the empty card-slot opening.

If you need a filler bracket, contact Dell (see "Contacting Dell" on page 120).

NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the

computer. The brackets also keep dust and dirt out of your computer.

Reseat the card retention mechanism in the tabs and pivot downward to snap it into place.

Close the card retention door to snap it into place, securing the card(s).

NOTICE: To connect a network cable, first plug the cable into the network device and then plug it into the computer.

Replace the computer cover, reconnect the computer and devices to electrical outlets, and then turn them on.

Remove the card’s driver from the operating system.

Removing and Installing Parts 79

Page 80

If you removed a sound card:

Enter system setup (see "System Setup" on page 107), select

the setting to

Connect external audio devices to the audio connectors on the back panel of the computer.

If you removed an add-in network connector:

Enter system setup (see "System Setup" on page 107), select setting to

Connect the network cable to the integrated connector on the back panel of the computer.

Install any drivers required for the card as described in the card documentation.

Audio Controller

Integrated NIC

, and then change

, and then change the

Drive Panel

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the cover.

Removing the Drive Panel

Follow the procedures in "Before You Begin" on page 59.

sliding plate lever

sliding plate

drive panel

80 Removing and Installing Parts

Page 81

Grasping the lever on the sliding plate, pull the sliding plate to the right until it snaps into the open position.

NOTE: This sliding plate secures and releases the drive panel and helps to secure the drives.

By pushing from the inside and pivoting the drive panel to the left, you can release the drive panel from its side hinges.

Set the drive panel aside in a secure location.

Removing the Drive-Panel Insert

drive panel insert tab

drive panel

drive panel insert

Turn the drive panel sideways and find the tip of the drive-panel insert tab that latches over a tab on the right side of the drive panel.

Pull the inner tip of the drive-panel insert tab away from the drive panel.

Pivot the drive-panel insert out and away from the drive panel.

Set the drive-panel insert aside in a secure location.

Removing and Installing Parts 81

Page 82

Replacing the Drive-Panel Insert

drive panel

drive panel insert tab

center drive panel tab

Slide the tab on the left side of the drive-panel insert under the center drive panel tab.

Rotate the drive panel insert into place and snap the drive-panel insert tab over the corresponding tab

drive panel insert

on the drive panel.

Replacing the Drive Panel.

Follow the procedures in "Before You Begin" on page 59.

sliding plate lever

sliding plate

drive panel

82 Removing and Installing Parts

Page 83

Align the drive panel tabs with the side-door hinges.

Rotate the drive panel toward the computer until it snaps into place on the front panel.

Drives

Your computer supports a combination of these devices:

• Up to two serial ATA hard drives

• One FlexBay drive (may contain an optional floppy drive or an optional Media Card Reader)

• Up to two CD or DVD drives

CD/DVD drive(s)

FlexBay for optional floppy drive or Media Card Reader

hard drive(s)

Connect CD/DVD drives to the connector labeled "IDE1" on the system board. Serial ATA hard drives should be connected to the connectors labeled "SATA0" or "SATA2" on the system board.

IDE Drive Addressing

When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is the master or boot device (drive 0), and the device attached to the middle connector on the interface cable is the slave device (drive 1). See the drive documentation in your upgrade kit for information on configuring devices for the cable select setting.

Removing and Installing Parts 83

Page 84

Connecting Drive Cables

When you install a drive, you connect two cables—a DC power cable and a data cable—to the back of the drive and to the system board.

Drive Interface Connectors

Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin-1 wire in the cable (indicated by the colored stripe along one edge of the IDE cable—serial ATA cables do not use a colored stripe) goes to the pin-1 end of the connector. The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened “1” printed directly on the board or card.

NOTICE: When you connect an IDE interface cable, do not place the colored stripe away from pin 1 of the

connector. Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both.

Serial ATA Connector

interface cable

interface connector

Power Cable Connector

To connect a drive using the power cable, locate the power input connector on the system board.

power input connector

power cable

84 Removing and Installing Parts

Page 85

Connecting and Disconnecting Drive Cables

When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector detaches.

When connecting and disconnecting a serial ATA data cable, disconnect the cable using the pull-tab.

Like IDE connectors, the serial ATA interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.

Hard Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the cover.

NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as

a foam pad, that will sufficiently cushion it.

NOTICE: If you are replacing a hard drive that contains data you want to keep, back up your files before you begin

this procedure.

Check the documentation for the drive to verify that it is configured for your computer.

Removing a Hard Drive

Follow the procedures in "Before You Begin" on page 59.

Disconnect the power and data cables from the drive.

NOTICE: Use the pull-tab to remove the data cable from your hard drive or from the system board.

Removing and Installing Parts 85

Page 86

serial ATA data cable

power cable

Press in on the blue tabs on each side of the drive and slide the drive up and out of the computer.

tabs (2)

hard drive

Installing a Hard Drive

Unpack the replacement hard drive, and prepare it for installation.

Check the documentation for the drive to verify that it is configured for your computer.

NOTE: If your replacement hard drive does not have the hard drive bracket attached, remove the bracket from the

old drive by unsnapping it from the drive. Snap the bracket onto the new drive.

86 Removing and Installing Parts

Page 87

drive

hard drive bracket

Gently slide the drive into place until you feel a click or feel the drive securely installed.

Connect the power and hard-drive cables to the drive.

serial ATA data cable

power cable

Check all connectors to be certain that they are properly cabled and firmly seated.

Replace the computer cover (see "Replacing the Computer Cover" on page 101).

NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the

computer.

Connect your computer and devices to electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Removing and Installing Parts 87

Page 88

Adding a Second Hard Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the cover.

NOTICE: To avoid damage to the drive, do not set it on a hard surface. Instead, set the drive on a surface, such as

a foam pad, that will sufficiently cushion it.

Check the documentation for the drive to verify that it is configured for your computer.

Follow the procedures in "Before You Begin" on page 59.

Press in on the blue release tabs on each side of the hard drive bracket and slide it up and out of the computer.

Snap the bracket to the hard drive.

Gently slide the new drive (second hard drive) into place until you feel a click or feel the drive securely installed.

release tabs (2)

second hard drive in lower bay

Connect a power cable to the drive.

Connect the data cable to the drive and to the system board (see "System Board Components" on page 67).

88 Removing and Installing Parts

hard drive bay

primary hard drive in upper bay

Page 89

Floppy Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the cover.

NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive" on page 91.

Removing a Floppy Drive

Follow the procedures in "Before You Begin" on page 59.

Remove the drive panel (see "Removing the Drive Panel" on page 80).

power cable

data cable

Removing and Installing Parts 89

Page 90

Disconnect the power and data cables from the back of the floppy drive.

NOTE: If you are installing a PCI Express x16 card, this card may cover the floppy-drive connectors. Remove this

card before connecting the floppy-drive cables.

Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch release, slide the floppy drive out through the front of the computer.

drive latch release

sliding plate

floppy drive

90 Removing and Installing Parts

Page 91

Installing a Floppy Drive

NOTE: In the event the replacement or new floppy drive does not have the shoulder screws, use the screws

located within the drive panel insert.

drive

screws (4)

Follow the procedures in "Before You Begin" on page 59.

Remove the drive panel (see "Removing the Drive Panel" on page 80).

Gently slide the drive into place until you feel a click or feel the drive securely installed.

NOTE: If you are installing a new floppy drive rather than replacing a drive, remove the drive panel insert where

you want the drive to be installed, insert the shoulder screws located in the back of the drive panel insert into the drive, and then slide the drive back into place.

Attach the power and data cables to the floppy drive.

Connect the other end of the data cable to the connector labeled "DSKT2" on the system board (see "System Board Components" on page 67) and route the cable through the clip on the shroud.

Removing and Installing Parts 91

Page 92

power cable

data cable

If you are installing a new floppy drive rather than replacing a drive, remove the drive-panel inserts (see "Floppy Drive" on page 89).

Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.

Replace the drive panel (see "Replacing the Drive Panel." on page 82).

Replace the computer cover (see "Replacing the Computer Cover" on page 101).

NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the

computer.

Connect your computer and devices to their electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Enter system setup (see "System Setup" on page 107) and select the appropriate

Diskette Drive

option.

Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on page 50).

92 Removing and Installing Parts

Page 93

Media Card Reader

For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 20.

Removing a Media Card Reader

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Follow the procedures in "Before You Begin" on page 59.

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

Remove the computer cover (see "Removing the Computer Cover" on page 65).

Remove the drive panel (see "Removing the Drive Panel" on page 80).

cable

*Media Card Reader

Not present on all computers.

Removing and Installing Parts 93

Page 94

Disconnect the FlexBay USB cable on the back of the Media Card Reader from the Media Card Reader connector on the system board (see "System Board Components" on page 67) and route the cable through the cable routing clip.

drive latch release

sliding plate

Media Card Reader

Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch release, slide the Media Card Reader out through the front of the computer.

Replace the drive panel (see "Replacing the Drive Panel." on page 82).

Replace the computer cover (see "Replacing the Computer Cover" on page 101).

94 Removing and Installing Parts

Page 95

Installing a Media Card Reader

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

Follow the procedures in "Before You Begin" on page 59.

Media Card Reader

screws (4)

Lay the computer on its side so that the system board is on the bottom of the inside of the computer.

Remove the computer cover (see "Removing the Computer Cover" on page 65).

Remove the drive panel (see "Removing the Drive Panel" on page 80).

Remove the Media Card Reader and bracket from its packaging and ensure that all of the screws are included.

Gently slide the drive into place until you feel a click or feel the drive securely installed.

Ensure that the Media Card Reader is installed before the FlexBay cable is connected.

Connect the FlexBay USB cable to the back of the Media Card Reader and to the Media Card Reader connector on the system board (see "System Board Components" on page 67).

Removing and Installing Parts 95

Page 96

FlexBay USB cable

Media Card Reader

Insert the Media Card Reader and slide it into place until it is fully seated.

Route the FlexBay USB cable through the cable routing clip.

Replace the computer cover (see "Replacing the Computer Cover" on page 101).

CD/DVD Drive

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before

removing the cover.

Removing a CD/DVD Drive

Follow the procedures in "Before You Begin" on page 59.

Remove the computer cover (see "Removing the Computer Cover" on page 65).

Remove the drive panel (see "Removing the Drive Panel" on page 80).

96 Removing and Installing Parts

Page 97

Disconnect the power and data cables from the back of the drive.

power cable

data cable

Removing and Installing Parts 97

Page 98

Slide the drive latch release toward the bottom of the computer and, without releasing the drive latch release, slide the CD/DVD drive out through the front of the computer.

drive latch release

sliding plate

CD/DVD drive

Installing a CD/DVD Drive

Follow the procedures in "Before You Begin" on page 59.

If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive-panel inserts (see "Removing the Drive-Panel Insert" on page 81).

Gently slide the drive into place until you feel a click or feel the drive securely installed.

NOTE: If you are installing a new CD/DVD drive rather than replacing a drive, remove the drive panel inserts and

slide the drive into place. Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.

98 Removing and Installing Parts

Page 99

Connect the power and data cables to the drive.

CD/DVD drive

screws (4)

power cable

data cable

Removing and Installing Parts 99

Page 100

Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents.

Replace the computer cover (see "Replacing the Computer Cover" on page 101).

Replace the drive panel (see "Replacing the Drive Panel." on page 82).

NOTICE: To connect a network cable, first plug the cable in to the network device and then plug it in to the computer.

Connect your computer and devices to their electrical outlets, and turn them on.

See the documentation that came with the drive for instructions on installing any software required for drive operation.

Enter system setup (see "System Setup" on page 107) and select the appropriate

Verify that your computer works correctly by running the Dell Diagnostics (see "Dell Diagnostics" on

Drive

option.

page 50).

Battery

Replacing the Battery

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the

Product Information Guide.

NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your

body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.

A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.

If you have to repeatedly reset time and date information after turning on the computer, replace the battery.

CAUTION: A new battery can explode if it is incorrectly installed. Replace the battery only with the same or

equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions.

To replace the battery:

Record all the screens in system setup (see "System Setup" on page 107) so that you can restore the correct settings in step 8.

Follow the procedures in "Before You Begin" on page 59.

Locate the battery socket (see "System Board Components" on page 67).

NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with

the object. Ensure that the object is inserted between the battery and the socket before you attempt to pry out the battery. Otherwise, you may damage the system board by prying off the socket or by breaking circuit traces on the system board.

Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.

100 Removing and Installing Parts

Dell E510 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Finding Information

Setting Up and Using Your Computer

Setting Up a Printer

Printer Cable

Connecting a Printer

Connecting to the Internet

Setting Up Your Internet Connection

Playing CDs and DVDs

Adjusting the Volume

Adjusting the Picture

Copying CDs and DVDs

How to Copy a CD or DVD

Using Blank CDs and DVDs

Helpful Tips

Using a Media Card Reader (Optional)

Connecting Two Monitors

Connecting Two Monitors With VGA Connectors

Connecting One Monitor With a VGA Connector and One Monitor With a DVI Connector

Connecting a TV

Changing the Display Settings

Setting Up a Home and Office Network

Connecting to a Network Adapter

Network Setup Wizard

Power Management

Standby Mode

Hibernate Mode

Power Options Properties

Hyper-Threading

About RAID Configurations

Determining If RAID Is Working

RAID Level 1

Troubleshooting RAID

Recovering From a Multiple Hard Drive Failure Using the Intel® RAID Option ROM Utility

Recovering From a Single Hard Drive Failure Using the Intel Matrix Storage Manager

Setting Your Computer to RAID-Enabled Mode

Solving Problems

Troubleshooting Tips

Battery Problems

Drive Problems

CD and DVD drive problems

Hard drive problems

E-Mail, Modem, and Internet Problems

Error Messages

Media Card Reader Problems

Keyboard Problems

Lockups and Software Problems

The computer does not start up

The computer stops responding

A program stops responding

A program crashes repeatedly

A program is designed for an earlier Microsoft® Windows® operating system

A solid blue screen appears

Other software problems

Memory Problems

Mouse Problems

Network Problems

Power Problems

Printer Problems

Scanner Problems

Sound and Speaker Problems

No sound from speakers

No sound from headphones

Video and Monitor Problems

If the screen is blank

If the screen is difficult to read

Troubleshooting Tools

Diagnostic Lights

Dell Diagnostics

Dell Diagnostics Main Menu

Drivers

What Is a Driver?

Identifying Drivers

Reinstalling Drivers

Resolving Software and Hardware Incompatibilities

Restoring Your Operating System